Project jobs

Service Manager

Location: Bury 

Salary: £36,500

Contract Type: Permanent

Please note, this is an on-site role only. Due to the nature of our Refuges and Outreach services, it is essential that our teams are present and accessible, enabling us to provide safe, responsive and high-quality support to those who need us most.

This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010. 

About Safenet

We provide domestic abuse services across the Northwest of England, including refuges for women and children, safe houses for men, community support, and extra support for those facing addiction, mental health, or other issues.

We understand the serious impact domestic abuse can have, especially on health and wellbeing, and provide support and guidance to help survivors live safely and securely.

Safenet is part of the Calico Group. Here’s what makes The Calico Group unique: each of our specialist companies collaborates and innovates together to have a greater impact than they could alone.

Our shared vision, flexible group structure, and expanding range of services help us adapt to the fast-changing environment and times in which we work.

“A future where everyone can live safe, happy and healthy lives free from abuse,  violence and exploitation in their homes, streets and communities.”

About the role

As Service Manager – Safe Accommodation, you will lead the operational delivery of refuge and other safe accommodation services for adult survivors, children and young people. Working closely with the Area Operational Lead and as part of the Senior Leadership Team, you will provide practical, values-led leadership to frontline teams, ensure accommodation is safe, well-managed and responsive, and oversee high-quality, trauma-informed and survivor-led support. You will also play a key role in housing management, performance oversight, partnership working and ensuring services remain compliant, effective and sustainable.

Key responsibilities

• Lead the day-to-day operational delivery of refuge and safe accommodation services, ensuring support is safe, timely, trauma-informed and survivor-led.

• Provide effective leadership, supervision, reflective practice and case management oversight to staff, supporting wellbeing, accountability and professional development.

• Oversee referrals, admissions, allocations and move-on processes to ensure survivors receive an appropriate, equitable and responsive service, with risk managed effectively throughout their stay.

• Monitor service quality, performance, occupancy, voids and outcomes through audits, data, survivor feedback and reporting, and use this insight to drive continuous improvement.

• Ensure compliance with safeguarding, housing management, health and safety, legal, contractual and organisational requirements, maintaining accurate oversight of governance and risk.

• Build and maintain strong partnerships with statutory, voluntary and community organisations to strengthen referral pathways into and out of safe accommodation and improve outcomes for survivors.

• Plan rotas, cover arrangements and on-site presence to ensure safe staffing levels across services, including 24-hour provision and out-of-hours on-call support where required.
• Contribute to strategic development, identifying emerging need, supporting service improvement and helping to shape high-quality, inclusive and psychologically informed accommodation-based support.

For further information about the role, please visit the Role Profile.

What we are looking for

We welcome applicants from a range of relevant backgrounds; direct refuge experience is not essential, but you do need to bring credibility, confidence and compassion from related fields.

You might come from:

• Substance misuse or addiction recovery services
• Trauma‑informed women’s services
• Mental health or psychologically informed environments (PIE)
• Housing or supported accommodation with complex needs

You will bring:

We believe in recruiting for potential as well as experience. Our ideal candidate will have:

Essential:

• Experience of managing or leading teams within domestic abuse, housing, supported accommodation, social care or a related support environment.
• Strong knowledge of domestic abuse, trauma-informed practice, safe accommodation, safeguarding for adults and children, and risk management in complex cases.
• Ability to provide effective supervision, case oversight and reflective support that promotes staff wellbeing, professional curiosity and high-quality accommodation-based practice.
• Experience of performance monitoring, report writing and using data, feedback, occupancy information and outcomes to support service improvement.
• Ability to build positive working relationships with statutory, voluntary and community partners and represent the organisation confidently in multi-agency settings.
• Excellent communication, organisational and IT skills, with the ability to manage competing priorities, coordinate rotas and maintain accurate records and reporting.
• Commitment to equality, inclusion and survivor-led practice, with the ability to model Safenet and Calico values in day-to-day leadership.

Desirable:

• ILM, CMI or another relevant management qualification, or evidence of continued professional development in leadership.
• Experience of service development, project delivery, change management or supporting new initiatives within refuge, housing or support service settings.
• Knowledge of Women’s Aid National Quality Standards, safe accommodation duties and relevant legislation and frameworks relating to domestic abuse, housing and safeguarding.
• Understanding of budget monitoring, contract requirements, housing-related processes or income maximisation within a commissioned or grant-funded service.

If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you!

Essential Core Skills  

Health & Safety Awareness 

All our employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe.  You will be expected to update your knowledge and skills on Health & Safety if successful in your application.  

Safeguarding 

We work with adults and children who may be ‘at risk’ and expect colleagues to work in a way which protects the people we support from harm.  Our colleagues are expected to identify people ‘at risk’ and confidently report any Safeguarding concerns as appropriate within the service. 

Digital 

Across our services, we use a range of technology and systems and expect colleagues to use them effectively and safely following cybersecurity and data protection principles (UK GDPR).  Full training on specific systems is provided but a willingness to learn and develop is essential. 

Equality, Diversity, and Inclusion (EDI) 

The Calico Group welcomes diversity and champions the rights of those in society who may be marginalised.  Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society. 

If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you! 

What’s in It for You?

At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:

• Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants.
• Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents.
• Mental Health Support – Access emotional and mental well-being services through Spectrum.
• Cycle to Work Scheme – Save on commuting costs while staying active.
• Pension Options – with employer pension contributions.
• Life Assurance – Peace of mind for you and your loved ones.
• Financial Advice – Expert guidance to help manage your finances.
• Recognition Awards – Celebrate your achievements with our recognition programs.
• Meaningful learning and development programmes with regular focus on your individual growth.
• Gym Membership Discounts – Stay fit with local gym access.
• One Calico Events – Connect and unwind at our employee social gatherings.
• Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career.

And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.

How to Apply

Click Apply Now to complete your application online. Applications close on 19/07/2026

We can’t wait to welcome you to our team!

This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010.

SafeNet is working towards Equal Opportunities for all and actively encourages applications from disabled, ethnic minority and LBGTQI+ women who are under-represented.  SafeNet is a Registered Charity No. 1091544 and a Company Limited by Guarantee No. 3860803. 

Inclusive Hiring at Calico 

We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know.

Our Commitment to Safeguarding 

The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies. 

Team: Communications 

Locations: Hybrid – at our office (Argon House, Argon Mews, London SW6 1BJ) and remotely at home. A minimum of two days a week at the office (including our all-staff Wednesday). 

Duration: Permanent (with six months’ probation) 

Reporting to: Head of Communications & Fundraising

Hours: 35 hours per week, Monday-Friday 

Salary: Pay band 3 (£31,500 rising to £35,875) 

The role: 

This is an exciting role within the Communications Team at Glass Door Homeless Charity. The Marketing Officer will lead on the creation and delivery of multi‑channel marketing campaigns that drive engagement, help generate vital income and maximise impact across our Communication and Fundraising activities. 

This is a highly collaborative role with the Fundraising team, acting as a strong marketing support function for fundraising appeals, events and community fundraising.

This role will also provide marketing support to the wider organisation to encourage engagement across a wide-range of audiences; from supporting with key messaging in Volunteer newsletters, to ensuring clear messaging for front-line service collateral to helping draft a speech for a flagship event.

Using insight and performance data, this role will continually optimise marketing activity, helping us deepen relationships with existing supporters while reaching and inspiring new audiences through targeted, audience-led communications. 

Marketing 

• Lead, plan and deliver campaigns from concept through to evaluation, producing engaging content, and continuously optimising performance using data, audience insight and clear KPI’s. 

• Lead, plan and deliver digital marketing campaigns across email, web & socials to support fundraising appeals, events and community fundraisers. 

• Oversee development and delivery of quarterly e-newsletters and assist colleagues with their email marketing to ensure on brand and in line with overall digital calendar. 

• Work closely & collaboratively with the Digital Communications Officer to create and ensure all content is optimised for multiple purpose/platforms and in line with our brand guidelines. 

• Manage website content, landing pages and user journeys to improve audience experience and conversion using SEO and key-word optimisation. 

• Work closely with the Community, Events & Partnerships fundraising colleagues to ensure content and digital journeys are meeting their needs through an integrated marketing approach. 

Monitor impact 

• Produce monthly, annual and ad-hoc reports on the impact of our marketing campaigns against key KPI’s and metrics across email, web and socials using tools within Google, SEO and Social platforms. 

• Work closely & collaboratively with the Digital Communications Officer to ensure all conversions of paid promotion are tracked effectively and monitor campaign performance across digital channels, identifying opportunities to improve engagement. 

• Analyse marketing journeys for collaborative Fundraising deliverables – including appeals and events and create monthly reports to share success of conversions. 

• Monitor and follow trends within digital and innovation to improve the organisation’s digital presence and activities. 

• Ensure marketing activity complies with relevant data protection, privacy and governance requirements. 

Strategy 

• Support the creation & delivery of the annual Communications plan creating content such as blogs, case studies and informative pieces for web, socials, email and annual campaigns. 

• Support the Fundraising Team’s strategic promotion and stewarding objectives of campaigns, appeals & challenge events. 

• Work closely & collaboratively with the Individual Giving Officer to run email marketing campaigns to support our annual appeals - including audience specific segmented email journeys. 

• Work closely and collaboratively with the Volunteer Involvement Manager to deliver a year-round email marketing plan. 

Other

• Work collaboratively with the Head of Communications & Fundraising and key colleagues across the organisation to support the creation and delivery of the Annual Impact Report and Women’s Report, as well as with external contractors on film and design projects 

• Attend and participate in reoccurring team meetings, and other relevant ad hoc meetings when necessary 

• Undertake other ad hoc tasks as directed, such as assistance on Glass Door events and fundraising & challenge events 

• Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy 

Person Specification:

To be successful in this role, you will have experience delivering multi‑channel marketing campaigns, with a strong understanding of how content and messaging adapts across social media, email and web. 

You’ll be confident creating and publishing content, and able to write clear, engaging and accessible copy tailored to different audiences and platforms with a willingness to learn and test new ideas. 

You will have experience in or offering support of fundraising activities, including marketing for events, appeal and/or community fundraising.

You’ll bring an organised, collaborative approach, with strong communication skills and a genuine interest in creating effective, impactful and inspiring campaigns that supports our vision of ending homelessness in London.

Essential  

Knowledge, Skills, Abilities   

• Proven experience of increasing reach and engagement across the spectrum of communications channels. 

• Proven experience of supporting fundraising activities; specifically appeals, events & campaigns. 

• Proven experience with using paid social, SEO and Google Analytics. 

• Experience with creating and delivering email marketing campaigns with online platforms/tools such as Mailchimp. 

• Strong interest in social media and experience of using social to attract and engage multiple audiences (IG, FG, X & LinkedIn) 

• Writing and editing skills. Willingness to adapt different messaging and storytelling styles across multiple channels & audiences. 

• Minimum of two-years’ experience in a digital marketing role.  

• Experience using website CMS.

• Excellent skills in Microsoft Office software (Word, Excel, PowerPoint)  

Personal Qualities   

• Strategic thinker with the ability to work under tight deadlines  

• Strong research, analysis and numeracy skills. 

• Excellent organisational skills with strong attention to detail.  Ability to forward plan and schedule workflows  

• A hands-on approach and willingness to interact with the beneficiaries (our guests) of the charity 

• Able to relate to and work with people from a range of backgrounds  

• A confident self-starter who will hit the ground running and adapt to changing priorities 

• A team player with an open, collaborative style and a practical, “can-do” approach  

• Inspired by the work of Glass Door and in agreement with its ethos  

Desirable   

• Interest and experience using graphic design tools (eg. Canva, InDesign, Photoshop,) to create and edit publications and graphics  

• Experience of project management. 

• Experience of working within a trauma & gender informed approach 

• Experience of working with homeless people or similar disadvantaged client groups and an understanding of their needs   

• Experience in the not-for-profit sector  

• Understanding of GDPR and data protection requirements. 

Salary: £35,159 to £36,935 (starting salary range)

Working pattern: Full-time, Permanent (35 hours per week)

Pension: USS

Annual leave: 25 days plus 8 bank holidays, 3 well-being days, and a Christmas office closure

Location: Hybrid, flexible working model with an office located in central London. Occasional UK-wide travel for GHE and relevant events.

Reports to: Policy Manager (Skills, Innovation, International)

Purpose

GuildHE is seeking an ambitious Policy Officer to play a pivotal role in the next phase of our organisation’s growth. Working directly with the Head of Research Policy and the Policy Manager (Skills, Innovation, International), you will help monitor, analyse, and respond to policy initiatives within the research and innovation space.  You will support a range of member-focused events and activities to ensure staff in our member institutions are well-informed and supported. This includes supporting the management of the GuildHE Research Consortium and leading on the organising and delivery of our flagship annual PGR Doctoral Festival, helping our members develop, share best practices, and maximise their research impact.

Key Responsibilities 

Policy Analysis & Communication

1. Horizon Scanning: Monitor government departments (e.g., DSIT, DfE), funding and regulatory bodies (UKRI, Research England, OfS, Innovate UK), and other stakeholders for policy updates, funding calls, and consultation launches in relation to Research and Innovation policy.

2. Briefings: Produce concise policy briefings, data summaries, and position papers for GuildHE members and leadership on key Research and Innovation issues (e.g., REF, knowledge exchange, KEF, commercialisation, research culture, open research). Develop high-quality external reports, consultations, blogs and other materials articulating member challenges and opportunities.

3. Consultation Drafts: Assist senior policy colleagues in gathering evidence, analysing member feedback, collaborating with sector stakeholders, and drafting compelling arguments that articulate the unique perspectives of GuildHE institutions.

4. Share Best Practice: Identify case studies across the GHE membership to share best practice internally and externally and drive national conversations about new ways of working and operating in the sector.

5. Policy issues: Maintain up-to-date knowledge of national and institutional research and innovation policies indicated by the Head of Research Policy or Policy Manager (Research, Innovation, International).

Member Support & Consortium Coordination

1. Member Engagement: Maintain regular, positive communication with research and innovation leads across member institutions, fostering a collaborative network.  Support relevant GuildHE member networks, including the Knowledge Exchange, Innovation and Place network, promoting communication, collaboration, and best practice exchange to inform evidence-based policy development.

2. Member development: Provide support for timely implementation of good practice guidelines and associated resources, within agreed budgets. This includes assisting with members' business development initiatives, such as Research Degree Awarding Powers.

3. Event Delivery: Develop and deliver content for events including the GuildHE Research Consortium meetings, the Research and Knowledge Exchange Symposium, PGR Doctoral Festival, the PGR Network for global majority students and sandpits/match events, workshops and roundtables. 

4. Shared Services: Collaborate with other GHE teammates to maintain and deliver our shared services (i.e. research outputs repository, shared postgraduate online training, research impact tracking and researcher development tools) and explore new services in response to members’ needs

5. PGR Students: Develop and deliver initiatives for postgraduate students and early career researchers (e.g., our PGR Support Programme and associated student networks), working closely with the Policy Manager (Student Experience) to ensure postgraduate students are reflected in broader student support policies.

The postholder will also be expected to:

1. Actively support the delivery of the GuildHE strategy.

2. To contribute positively to a small, professional team focused on delivering excellence in their members’ interests.

3. Support GuildHE events and communication activities as appropriate - including campaigns, writing articles, blogs and press releases.

4. Build strong relationships with key stakeholders at HE institutions and sector agencies, including senior leaders, academics, and policy staff.

5. Gather feedback from HE institutions and use this to inform the continuous improvement of our services.

6. Demonstrate a proactive approach to embedding EDI principles within all policy development and advocacy efforts.

7. Represent GuildHE externally on a range of HE sector groups and projects and deputise for the Head of Research Policy or the Policy Manager (Skills, Innovation and International) as appropriate.

8. Undertake any other reasonable duties as may be required.

Person Specification

Core Skills

• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships

• Clear, concise writing skills for drafting policy responses, reports, and emails to senior stakeholders with excellent attention to detail.

• Problem-solving, Influencing and advocacy skills 

• Ability to digest complex, lengthy policy documents and extract key themes relevant to GuildHE members.

• Confident digital skills and highly proficient user of computer packages including MS Office and G Suite

• Ability to manage multiple tasks effectively, adhere deadlines, and maintain project momentum. This includes the capacity to monitor progress, identify and mitigate potential risks, and proactively address challenges.

• Experience in using data and evidence to enhance and impact assess activities. 

• Facilitation and convening skills would be advantageous 

Core Attributes

• Ability to build professional relationships quickly and sustainably with members and a wide range of stakeholders

• Able to meet deadlines, to prioritise work and to anticipate issues and problems with strong attention to detail

• A collaborative, communicative and flexible team player who is also comfortable working independently.

• An individual who shares our values of equity and inclusion and can translate these values into day to day work and impactful outcomes.

• An understanding of, or a keen interest in, the UK higher education sector, research funding landscape, or public policy.

• To be willing to travel across the UK for meetings with members, stakeholders and events and to work flexibly, when and where necessary.

Ideal Experience

• Knowledge and understanding of higher education policy, working in research and innovation and/or supporting a research environment. 

• Experience of developing policy positions and responses

• Experience in synthesising complex data and/or ideas

• Experience in supporting training and development

Job Advert

GuildHE is a formal representative body, representing diversity in the higher education sector and the widest variety of institution types across the UK.  We are undergoing an exciting period of transformation, evolving our policy approach and member-focused services to significantly increase our impact within the sector and ensure we’re providing timely, proactive support to our members as they address emerging 21st century challenges.  

GuildHE is seeking an ambitious Policy Officer to play a pivotal role in the next phase of our organisation’s growth. Working directly with the Head of Research Policy and the Policy Manager (Skills, Innovation, International), you will help monitor, analyse, and respond to policy initiatives within the research and innovation space.  You will support a range of member-focused events and activities to ensure staff in our member institutions are well-informed and supported. This includes supporting the management of the GuildHE Research Consortium and leading on the organising and delivery of our flagship annual PGR Doctoral Festival, helping our members develop, share best practices, and maximise their research impact.

If you think you can bring bold, creative and proactive energy to our small-and-mighty team to help take us to the next level, we want to hear from you!

Application closing date: Sunday 12th July

Interviews: Tuesday 21st July 

Please submit your cv and a cover letter via the jobs portal

Curious about the role? Please contact Dana Gamble, Policy Manager for more information

Role Purpose:

About Responsible Finance

Responsible Finance is the membership association for the UK’s Community Development Finance Institutions (CDFIs). CDFIs are community lenders, committed to delivering positive social impact, and offer fair and affordable finance to businesses, social enterprises and to people unable to access it elsewhere.

This is an exciting moment to be joining the CDFI sector. Responsible Finance and its members are focused on increasing access to fair and affordable finance for SMEs, social enterprises, people, places and communities that are underserved by mainstream finance. The Partnerships Manager will play a central role in turning that ambition into practical referral pathways, stronger partnerships and measurable growth in responsible lending.

Awareness of CDFIs remains low among many organisations that support SMEs and entrepreneurs. Many businesses that could benefit from CDFI finance are therefore not currently being directed to the sector. An increasing number seem to be turning to high interest lenders, which don’t always consider good customer outcomes.

We are therefore seeking an exceptional Partnerships Manager to develop and deliver a partnership outreach and creation strategy that raises awareness of CDFIs, increases referrals and signposting, and supports growth in CDFI SME lending. Our recent pilot with Lloyds Bank to refer declined SMEs to Responsible Finance, and our partnership with Grow London Local are just two examples.

Success in this role will mean building a prioritised partnership pipeline, converting relationships into active referral pathways, improving the quality and volume of referrals to CDFIs, and using data to learn what works.

Purpose of the Role

As Responsible Finance’s dedicated Partnerships Manager you will build strong relationships with banks, brokers and broker organisations, professional advisers, business organisations, government, local growth bodies and others to raise awareness, establish referral routes and strengthen onward pathways to finance readiness and business support.

Your work will be a driving force in delivering Responsible Finance’s ambition to unlock an additional £1bn of lending over the next five years.

Key Responsibilities:

• Leading the development of Responsible Finance’s partnership and stakeholder relationship strategy, working with our CDFI members to identify the organisations with the greatest potential to support growth in demand and referral pathways.
• Educating potential partners and referrers about what CDFIs are, the finance and support they provide, and of their role in local economic growth and community development.
• Increasing referrals and signposting to CDFIs centrally through Finding Finance and locally from organisations supporting businesses, improving access to finance and supporting lending growth.
• Managing the ongoing development and continuous improvement of the Finding Finance platform to ensure that it supports frictionless referrals and good customer outcomes – and that ongoing attribution data informs the ongoing targeting of partners.
• Developing routes for onward referrals to organisations that can support businesses with technical assistance, finance readiness and wider business support, creating a stronger future pipeline for CDFIs.
• Representing Responsible Finance at sector events, roundtables and stakeholder meetings, with a clear engagement plan, follow-up process and route for converting contacts into partnership opportunities.

This is a varied and dynamic role, working closely with our members and a range of external stakeholders. This job description is not exhaustive; it outlines the key tasks and responsibilities of the post which are subject to change. Any changes will be made in consultation with the post holder.

Role success measures and outcomes

• A prioritised partnership strategy and engagement plan agreed with Responsible Finance and informed by CDFI member needs.
• A live pipeline of target partners, with clear next actions, ownership, status and expected impact.
• New or improved referral pathways from priority partner segments, such as banks, brokers, accountants, local growth bodies, business support organisations and others.
• Improved quality, tracking and attribution of referrals through Finding Finance and local partner routes.
• Evidence of learning from pilots, including what drives referral quality, customer engagement, member value and responsible lending growth.

Skills and Experience:

Essential

We are looking for someone with experience of partnership development, stakeholder engagement or business development in a relevant environment. Experience of the finance ecosystem, SME support landscape or local economic development networks would be particularly valuable. Knowledge of CDFIs is highly desirable but not essential for the right candidate.

• Strong relationship-building skills. Must be comfortable working with stakeholders at a range of levels.
• Proven ability to build partnerships from prospecting through to implementation, including converting conversations into practical actions, pilots or agreements.
• Excellent communication and negotiation skills.
• Previous experience in a similar stakeholder / partner facing role.
• Highly self-motivated and able to drive your own work forward, but equally a team player with a collaborative working style.
• Willingness to travel regularly – this role is partner and stakeholder facing and the post holder will be required to travel frequently, up to twice a week, and sometimes at short notice.
• Strong presentational and public speaking skills and experience.
• Ability to develop compelling value propositions and engagement materials for different audiences.
• Strong project management skills, including planning, budgeting, prioritisation, delivery against milestones and managing dependencies across multiple stakeholders.
• Confidence using data, dashboards or CRM-style tools to track pipeline activity, referral performance and outcomes.
• Ability to work collaboratively with members or delivery partners, balancing different organisational priorities and capacities.
• Understanding of good customer outcomes, referral quality, consent and data-sharing considerations in a partnership or customer journey context.
• Strong judgement and political/stakeholder awareness when representing an organisation externally.

Desirable

Working as part of a small organisation, you will need to demonstrate flexibility and versatility and have opportunities to support a range of other projects and support services for our members, developing a wide range of skills and competencies.

Therefore, in addition to the essential criteria above, we are also interested in candidates with the following skills and experience:

• Experience in organising and delivering events and workshops.
• Experience of creating and delivering presentations.
• An understanding of CDFIs and/or lending helpful – particularly investor relations and social enterprises.
• Experience line managing and/or directing the work of other team members.
• Experience working with banks, brokers, accountants, business support organisations, local authorities, combined authorities, chambers of commerce, growth hubs or social investment networks.
• Experience designing referral journeys, customer pathways, partner onboarding processes or account-management frameworks.
• Experience using or improving digital referral platforms, CRM systems, forms or reporting processes.
• Understanding of SME finance, access-to-finance barriers, finance readiness, social enterprise finance or inclusive/local economic growth.
• Experience developing partnership agreements, memoranda of understanding, pilot plans or data-sharing processes.

How to Apply

Please send your CV and responses to the following questions to Careers4Change:

• What appeals to you about this job/Responsible Finance and why do you think you’ll do a great job?
• Tell us about a partnership or stakeholder relationship you developed. What was your approach, what changed as a result, and what did you learn?
• Based on what you know about Responsible Finance and CDFIs, what would your approach be to developing strong partnerships and referral pathways?

We recognise that the use of AI tools is widespread these days, and it is often obvious when it’s used. We will automatically reject applications where the use of AI without any editing or your original thoughts is evident. The ability to be thoughtful and tailor to your audience is crucial for being successful in this role.

Job title: Responsible Finance, Partnerships Manager

Location: Remote with frequent expenses-paid travel – up to 10 times /month

Reporting To: Programme Director 

Contract: 18-month fixed term contract with intention to make permanent, subject to performance and funding 

Salary: £40,000

Date Closes: Friday 17th July

Job Purpose: 

The International HR Operations Administrator provides pro-active, generalist HR operations support to all staff. This role involves supporting all aspects of the employee lifecycle, including recruitment, on-boarding and orientation, performance management, learning and development, monthly payroll, benefits administration, as well as assisting with HR administration and the HR system. 

Key to this role is the ability to be efficient and well-organised, as well as to build strong working relationships, and manage HR-related issues in a professional and timely manner. 

Scope and Limits of Authority: 

The post holder is expected to organise their own day-to-day activities according to the overall priorities and timescales set. 

● This role does not have line management responsibility 

● Assisting with contracting and managing consultants and interpreters 

● Processing personal and confidential staff data 

Key Responsibilities: 

HR Strategy, Planning & Budgets 

● Processing HR activity invoices, ensuring accurate reporting in line with agreed budget criteria 

HR Policies & Processes 

● Supporting staff to understand and comply with HR policies and procedures as needed and raising any concerns to line managers. 

Global Resourcing & Payroll 

● Assisting with all recruitment activity, including finalising job descriptions, planning recruitment activity, placing adverts, support with selection and appointment processes, and scheduling interviews 

● Assisting with the monthly payroll for all staff globally, including providing relevant information to outsourced employment (EOR) and payroll only providers, processing invoices and maintaining relevant records; tracking payroll changes for all staff 

● Assisting with administration related to cost of living reviews (e.g. writing letters, updating the HR system) 

● Assisting with the management of all benefit administration including pension, Employee Assistance Programme, Life Assurance etc. 

● Assisting with the effective on-boarding of new starters and managing the orientation process 

● Assisting with termination / end of employment processes 

● Assisting with consultant due diligence processes as needed 

Staff Engagement & Employee Relations 

● Assisting with employee engagement activities such as staff surveys and employee wellbeing activities. 

● Assisting with staff communication activities as needed andensuring the HR section of the Secretariat Space is accurate 

Talent Management 

● Assisting with the performance management process to ensure reviews are completed on time and documented effectively 

● Assisting with L&D activities by identifying and monitoring training opportunities for staff 

HR Administration & Reporting 

● Draft offer letters, contracts, employee correspondence and paperwork covering the whole employee life cycle e.g: Maternity / new starts / Leavers etc 

● Provide administrative support in various tasks including meeting notes, booking meetings 

● Effectively monitoring the HR team’s shared email accounts 

● Keeping the HR system up to date, supporting staff to use it effectively 

● Maintaining HR records, in line with data protection regulations 

● Contribute to the life and work of the wider Resources team, helping out administratively where necessary 

Cross Team & Cross Secretariat Responsibilities 

● Building, maintaining and developing relationships with colleagues across all teams in the Secretariat, contributing to the delivery of the Alliance mission and Family for Every Child’s strategy 

● Contributing to cross-team work as needed and cross Secretariat project teams 

● Establishing and maintaining efficient administration systems, including digital filing 

● Undertaking any other reasonable duties or projects as required to support the work of the Secretariat 

Self-Management 

● Working in a results focused, open and collaborative way with agility, flexibility and a ‘can do’ mentality, enabling colleagues to thrive in a remote working environment 

● Keep up to date professionally and take responsibility for own professional development 

Person Specification: 

Education, qualifications, knowledge and experience 

Essential: 

● Educated to UK A Level (International level 3) or equivalent qualification or experience 

● Relevant and recent experience working in generalist/operational HR at a similar level 

● Knowledge of HR best practices (UK & International) 

● Experience of working in a fast paced environment 

● Experience of supporting multi-disciplinary teams 

● Experience of remote working 

● Experience of working in a multicultural environment 

● Experience of effective communication at all levels across an organisation 

Desirable: 

● Degree in a relevant discipline 

● Professional qualification in HR

● CIPD membership 

● Experience of embedding HR policy and process 

● Experience of working within a network organisation 

● Experience of working with Google suite 

● Good understanding of charity sector/international development and/or international membership organisations 

● Experience of working with an HR management system 

Skills, personal attributes and behaviours 

Role specific skills 

● Ability to maintain a high degree of confidentiality in relation to a range of information 

● Ability to be responsive to multiple requests 

● Ability to establish rapport with a variety of stakeholders 

● Strong interpersonal skills 

● High level of accuracy and attention to detail 

● Proactive approach to problem solving 

● Ability to prioritise work and work to deadlines within a changing environment. 

The following skills and personal attributes are expected of all staff 

● Flexible and adaptable; willing to contribute to other streams of work and across teams 

● Highly skilled communicator, in different formats, and capable of working across languages and cultures (using translation and interpretation support as relevant) ● Flexibility to work outside typical working hours and across time zones, especially in relation to line management responsibilities and to support cross team working ● Highly organised and self-motivated, able to manage and deliver on multiple concurrent tasks 

● Competent IT proficiency across a range of packages, able to learn quickly and troubleshoot problems independently 

● Ability to use initiative and work without close supervision, working both as part of a team and as an individual 

● Excellent command of English (oral and written) is a must, but working knowledge of Spanish, Portuguese, or French is appreciated to broaden the range of language skills within the Secretariat 

Due to the urgency of this role, we’ll be reviewing applications and holding interviews as soon as strong CVs are received. We’re ideally looking for someone who can start immediately, as our superstar currently in the role will be heading off to new adventures on 15 July. Candidates who are available to begin straight away will be prioritised.

As we anticipate a high level of interest, we will only be contacting shortlisted candidates. If you haven’t heard from us by 10 July, please consider your application unsuccessful. We truly appreciate your interest in joining Family for Every Child and thank you warmly in advance for taking the time to apply.

Please note that only candidates with the Right to Work in the UK should apply. We carry out full RTW checks and are unable to offer visa sponsorship for this role.

Title:     Engagement Manager

Salary:     £42,000–£52,000 (depending on experience)

Contract:     Permanent

Hours:     37.5 per week (Monday to Friday) 

Holiday:     25 days per year plus bank holidays 

Location:     Home based with regular travel within / to London and across the UK

Probationary Period:     3 months

Reports to:     Head of Department 

Benefits:     An additional 3 days holiday between Christmas and New Year, Flexitime policy, 5% pension contribution

Line Management:     Depending on experience, may line-manage the Senior Engagement Coordinator. 

We are River Action

We are a small and agile campaigning organisation on a mission to rescue Britain's rivers from a toxic cocktail of agricultural, sewage and industrial pollution and water shortages. We support community action, galvanise and mobilise public opinion, influence government policy, take legal actions and call out destructive industrial practices to incentivise changes that end river pollution and secure freshwater. 

We are building a talented team of positive disrupters and stakeholder mobilisers to deliver our strategy to urgently protect and restore our rivers for the benefit of communities, rivers and wildlife.

Britain’s rivers are our life support system and they are dying. We need urgent action to bring them back to life.

Who we are looking for

As River Action’s profile, influence and policy impact continue to grow, we are expanding our Public Affairs function to strengthen engagement with decision-makers, regulators, businesses, NGOs, strategic partners and local communities.

The Engagement Manager will play a critical role in helping River Action influence change by developing high-level relationships, building strategic partnerships and providing strategic leadership across River Action’s engagement programmes to advance our policy, legal and campaigning objectives.

This is a senior engagement leadership role responsible for providing strategic oversight of both stakeholder engagement and community engagement activity, ensuring River Action’s grassroots campaigning and external influence work are mutually reinforcing

What you’ll be doing

The Engagement Manager will lead River Action’s overall engagement strategy, providing strategic oversight of both stakeholder engagement and community engagement activity across the organisation.

Building and managing relationships with senior leaders across government, regulators, NGOs, businesses, financiers, academia and civil society, the postholder will identify opportunities to increase River Action’s influence, support policy and advocacy objectives, and help position the organisation as a leading voice on river protection and environmental reform.

The role will provide strategic direction and oversight to River Action’s community engagement work, including the River Rescue Kit, Community Toolkit and catchment-based campaigning activities, working closely with the Senior Engagement Coordinator who will lead day-to-day delivery, community support and programme implementation.

Working closely with colleagues across Public Affairs, Campaigns, Communications, Legal and Development, the Engagement Manager will ensure engagement activities contribute directly to organisational priorities and campaigns and that community insights help shape River Action’s policy, legal and campaigning work.

Main Responsibilities:

Strategic Stakeholder Engagement

• Develop and deliver River Action’s stakeholder engagement strategy.

• Manage relationships with senior stakeholders and decision-makers.

• Develop and implement engagement or public affairs strategies.

• Identify, map and prioritise key stakeholders across government, regulators, business, NGOs, academia and civil society.

• Build and maintain productive relationships with senior external stakeholders.

• Create opportunities for strategic collaboration that advance River Action’s mission and objectives.

• Monitor stakeholder developments and identify opportunities and risks.

Managing Stakeholder and Community Engagement

• Provide strategic leadership and oversight of River Action’s stakeholder and community engagement programme.

• Ensure effective delivery and continuous development of the River Rescue Kit and Community Toolkit as key resources supporting grassroots campaigners and community groups.

• Oversee catchment-based engagement strategies that strengthen community-led action, advocacy and campaigning.

• Work closely with the Senior Engagement Coordinator to identify opportunities to expand and strengthen River Action’s network of stakeholder and community groups, campaigners and partners.

• Ensure insights, evidence and priorities emerging from stakeholders and local communities to inform River Action’s public affairs, policy, legal and campaigning work.

• Monitor the effectiveness and impact of community engagement activities and ensure learning is shared across the organisation.

• Support the development of engagement frameworks, systems and processes that enable effective community mobilisation at scale.

Public Affairs and External Influence

• Support the delivery of River Action’s Public Affairs strategy.

• Build relationships with parliamentarians, political advisers, local authority leaders and relevant government officials.

• Support engagement with regulators including the Environment Agency, Natural Resources Wales, Ofwat and other relevant bodies.

• Represent River Action in external forums, roundtables, conferences and stakeholder meetings.

• Coordinate stakeholder engagement around key campaigns, policy initiatives and legal actions.

Strategic Partnerships

• Develop partnerships with environmental NGOs, think tanks, academic institutions, financiers and businesses.

• Identify opportunities for joint initiatives, campaigns and advocacy activity.

• Strengthen River Action’s position within the wider environmental and public policy landscape.

• Convene strategic partnerships to support policy and campaigning objectives.

Organisational Leadership

• Work closely with the Head of Public Affairs to support delivery of organisational objectives.

• Provide strategic direction, support and oversight to the Senior Engagement Coordinator, ensuring community engagement activity aligns with organisational priorities and objectives.

• Provide stakeholder intelligence and strategic advice to senior leadership.

• Contribute to organisational planning and public affairs priorities.

• Support cross-team working between Public Affairs, Campaigns, Communications, Legal and Fundraising.

• Ensure strong integration between River Action’s community engagement, public affairs, campaigns, communications and legal work.

Communications and Representation

• Act as an ambassador for River Action externally.

• Support media opportunities through stakeholder engagement and relationship building.

• Prepare briefings, stakeholder reports and engagement plans.

• Help identify influential voices and advocates who can amplify River Action’s work.

Monitoring and Reporting

• Maintain stakeholder engagement plans and CRM records.

• Monitor engagement outcomes and report against agreed KPIs.

• Evaluate the effectiveness of stakeholder engagement activity and recommend improvements.

What you’ll bring

Essential Experience

• Significant experience in stakeholder engagement, public affairs, external affairs, partnerships or advocacy.

• Experience managing relationships with senior stakeholders and decision-makers.

• Experience developing and implementing engagement or public affairs strategies.

• Experience overseeing or managing community engagement, organising or grassroots campaigning programmes.

• Experience translating community priorities and local evidence into policy, advocacy or campaigning objectives.

• Experience working across complex stakeholder environments.

• Experience representing an organisation externally.

Essential Knowledge

• Understanding of UK water-related political, regulatory and policy-making processes.

• Understanding of stakeholder engagement and influence strategies.

• Understanding of community engagement, organising and mobilisation approaches.

• Knowledge of environmental, sustainability or public policy issues.

Essential Skills

• Exceptional relationship-building and networking skills.

• Strong influencing and negotiation abilities.

• Excellent written and verbal communication skills.

• Strong strategic thinking and political awareness.

• Ability to balance strategic stakeholder engagement with community-led campaigning and mobilisation.

• Strong understanding of how grassroots engagement can support policy, legal and public affairs objectives.

• Ability to develop engagement strategies that connect local action with national influence and impact.

• Ability to manage multiple priorities and complex stakeholder relationships.

• Excellent project management and organisational skills.

Desirable

• Knowledge of water policy, environmental regulation or agricultural policy.

• Experience engaging with Westminster, Whitehall or devolved administrations.

• Experience developing partnerships with businesses and financiers.

• Experience supporting policy or advocacy campaigns.

• Experience working with community-led environmental campaigns or citizen science initiatives.

Why join us?

• Be part of a mission-driven organisation working to restore and protect the UK’s rivers.

• Work at the heart of political and environmental change, influencing decision-makers at the highest levels.

• Work in an agile, supportive and happy work environment where your ideas and expertise will have real impact.

• Opportunities for professional development and growth within the organisation.

Diversity and inclusion

Don’t meet every single requirement? Studies show that women and people of colour are less likely to apply for jobs unless they meet every single criteria. We are committed to building a diverse, inclusive and equitable workplace. So if you like the look of this role but your past experience does not align perfectly with everything in the job description, we’d still love to hear from you. You may be just the right person for this role.

How to apply

To apply, please submit to jobs at riveractionuk dot com with the subject ‘Engagement Manager’:

• your CV (2 pages), 

• a cover letter (2 pages) explaining why you want to work for River Action and how your skills and experience meet the requirements of the role, and 

• a written submission (2 pages) as described below. 

Only applications including all three documents will be accepted. Please provide your documents in pdf format. 

Written submission

The Government is expected to bring forward a Clean Water Bill in Parliament. River Action wants to influence the Bill to secure stronger protections for rivers, hold polluters to account, and deliver measurable improvements in river health.

In no more than 750 words, set out how you would approach this challenge. Your response should explain:

• Which stakeholders you would prioritise engaging with, and why.

• How you would use partnerships, community groups and grassroots evidence to support your objectives.

• How you would measure the success of your approach.

• One significant challenge or risk, and how you would address it.

We are interested in your ability to think strategically, prioritise effectively, and demonstrate how engagement can help deliver policy and environmental change.

Application process

Applications will be reviewed on a rolling basis until 5pm on Wednesday 15th July.

Should your application be selected during sift, the next stage will involve an initial 15-minute interview. You may then be invited to attend a second interview with a panel. 

Interviews will be held in the weeks commencing 19th July and 26th July via video conference. 

Please indicate in your covering letter or in a covering email your availability for interviews.

If you have any questions about the role or your application, please contact us on jobs at riveractionuk dot com.

Do you thrive in a people-focused role where no two days are the same?

At Age UK Kensington & Chelsea, we’re looking for a friendly, confident and highly organised Front of House professional to be the welcoming face and voice of our organisation. This is a fantastic opportunity to play a key role in supporting older people in our community, ensuring every interaction is positive, helpful and delivered with care.

Job title: Reception and Office Coordinator 

Hours: Full Time

Location: 1 Thorpe Close, W10 5XL (1 day can be worked from home)

Staff benefits include: 4% pension matched, cycle to work scheme, enhanced materntiy and paternity entitlement and many more!

We will be intervewing on a rolling basis, please don't delay submitting your application!

(Due to the volume of applications, we may not be able to respond to unsuccessful applicants)

MERSEYSIDE YOUTH ASSOCIATION LTD

Is seeking to recruit the following:

Youth Hub Co-ordinator

Hours:

35 per week

(May Include Evening and Weekend Work)

Salary: £33,688 p.a. - MYA Grade 6 Pt. 24

Fixed Term Funded to 31st May 2027

Help Young People Build Brighter Futures – Join MYA as our Youth Hub Co-ordinator

Youth unemployment continues to impact too many young people across Liverpool and Knowsley, leaving them disconnected from opportunities and unsure about their future. We're looking for an experienced and passionate Youth Hub Co-ordinator to lead our Youth Employment Hubs and help change that.

You'll lead a dedicated team, build strong partnerships with employers and local agencies, and ensure young people facing complex barriers can access the support, skills and opportunities they need to thrive.

This is your chance to make a lasting difference, helping young people gain confidence, move into employment, training or education, and create brighter futures for themselves and their communities.

If you're a values-driven leader who believes every young person deserves the opportunity to succeed, we'd love to hear from you. Apply today and be part of making real change happen. 

The successful candidate must hold a relevant qualification to at least Level 4 or above

Merseyside Youth Association Limited Actively Promotes the Safeguarding of Vulnerable Adults, Young People and Children. 

The above post will be subject to Enhanced Disclosure,

If you are interested in the post please visit our website and complete the online application.

Please note, CV’s will not be accepted and should not be part of your supporting information.

Closing Date for Completed Applications:  Midnight Wednesday 15th July 2026

Merseyside Youth Association Limited is an equal opportunities employer and is committed to maintaining a non-abusive environment

Operations Officer - Music Charity

Are you an organised, proactive individual who enjoys bringing structure, efficiency and support to a growing organisation? 

Our client is a music focused charity, headed by a leading UK music figure and they are looking for an Operations Officer to join a small, passionate team working towards a meaningful mission: helping ensure every child has access to music and creative opportunities. 

This is a varied and rewarding role that would suit someone who enjoys balancing administration, organisation, governance support and digital systems. No two days are quite the same. You might spend one morning coordinating a Board meeting and preparing papers, then move on to improving internal processes, supporting communications activity or helping keep key organisational records up to date. 

What You'll Be Doing 

Governance & Executive Support 

• Coordinating Board and Committee meetings, including agendas, papers and minute taking. 

• Supporting the CEO and leadership team with diary management and scheduling. 

• Maintaining organised and compliant filing systems in line with GDPR and charity requirements. 

• Managing approval processes and ensuring accurate records are maintained. 

Operations & Administration 

• Maintaining and improving digital filing systems and internal processes. 

• Keeping databases and contact records accurate and up to date. 

• Managing the general inbox, post and office supplies. 

• Supporting the smooth day-to-day running of the organisation. 

Finance & Reporting 

• Maintaining accurate financial records, receipts and approval documentation. 

• Supporting budget tracking and preparing reports for senior leadership and the Board. 

• Identifying opportunities to improve efficiency and support good financial management. 

Digital & Communications Support 

• Providing occasional support to digital and social media activity, including scheduling content and coordinating assets. 

• Maintaining approved image, video and permissions records. 

• Supporting content approval processes to ensure communications are accurate and compliant. 

About You 

We're looking for someone who is: 

• Experienced in administration, operations or office coordination. 

• Comfortable using Microsoft 365, including Word, Excel and Teams. 

• Highly organised with excellent attention to detail. 

• A confident communicator with strong written English. 

• Naturally proactive and enjoys finding ways to improve systems and processes. 

• Interested in digital platforms and comfortable supporting social media activity when needed. 

• Passionate about making a positive difference for young people and communities. 

Experience within the charity sector would be beneficial but is not essential. 

Why Join? 

This is an opportunity to become part of a growing organisation where your contribution will have a genuine impact. You'll work closely with senior leadership, help shape efficient ways of working, and play an important role in supporting a charity that is passionate about widening access to music for children and young people across the UK. 

For someone who believes in the power of music to inspire, connect and transform lives, this role offers the chance to combine strong operational skills with meaningful, purpose-driven work. 

If you're looking for a varied role within a friendly, ambitious team that is helping create more opportunities for young people through music, we'd love to hear from you. 

London | £28000 - £30,000 DOE 
Hybrid Working: Tuesday-Thursday in the office, Monday & Friday from home 
Core Hours: 10am-6pm 

Join Our Team as a Psychological Wellbeing Practitioner
Location: HMP Hull, East Yorkshire.

Rethink Mental Illness work alongside Tees, Esk and Wear Valley NHS Foundation Trust (TEWV) and Humber, Teaching NHS Foundation Trust to deliver an integrated stepped care mental health service within HMP Hull and Humber.

The team compromises a range of highly skilled professionals who work collaboratively to provide the highest quality of care, for those with mental health needs within the prison and for Rethink Mental Illness employees, this is carried out between 0800 – 1600 Monday to Friday. 

As we work across both sites, there may be some travel involved, but this will be done in work time and expenses paid to support service delivery.

*The applicant must have a full UK Driving Licence with access to a vehicle.

What I will do and achieve:

Your work will make a real difference by helping people in prison take positive steps toward recovery and a better future. You’ll play a vital role in supporting mental health, reducing risk, and empowering individuals to manage their wellbeing.

In this role, you will:

• Assess and manage referrals – Accept referrals via agreed protocols, determine suitability, and ensure clients receive the right level of care, including stepping up treatment when necessary.
• Support recovery and self-management – Work with individuals to identify their goals, assess risk, and empower them to manage their mental health effectively.
• Deliver evidence-based interventions – Provide low-intensity treatments such as Guided Self-Help and psycho-educational support, drawing on CBT principles.
• Collaborate with a multi-disciplinary team – Attend meetings, share insights, and ensure smooth step-up and step-down arrangements for clients.
• Maintain high standards of clinical practice – Record outcome measures, keep accurate data, and uphold confidentiality at all times.
• Contribute to service performance – Meet agreed activity targets, minimise waiting times, and support monthly performance reporting.
• Build strong partnerships – Work with statutory and non-statutory agencies to ensure continuity of care post-release.
• Communicate effectively and professionally – Engage with clients, colleagues, and stakeholders in a clear and supportive manner.
• Commit to personal development – Use supervision constructively, maintain professional registration, and stay up to date with best practice.
• Represent Rethink Mental Illness values – Act with integrity, professionalism, and flexibility, including providing contingency cover for other prison sites when required.

Key Responsibilities & Commitments

• Work within Prison Service policies and procedures, supporting programmes and contributing to risk management and public protection.
• Comply with legal and regulatory requirements, including: Enhanced DBS Disclosure and Home Office Prison Clearance, Data Protection Act 1998 and Information Governance policies. Health & Safety at Work Act 1974.
• Promote Rethink Mental Illness membership, donations, and activism.
• Adhere to Professional Boundaries, Health & Safety, and Safeguarding policies; promptly report concerns to your line manager.
• Attend regular clinical and managerial supervision as agreed.
• Take responsibility for personal performance reviews, objectives, and relevant training.
• Respond to supervisory feedback and engage in personal development to improve clinical practice.
• Maintain professional registration and comply with internal standards and external regulatory requirements.
• Keep up to date with Department of Health guidelines and charity policies.
• Undertake other reasonable duties and projects as required by your line manager.

 Essential Skills and Experience

• Successfully completed academic training aligned with the IAPT Low Intensity National Programme and qualified as a Psychological Wellbeing Practitioner (PWP), e.g., Postgraduate Diploma in Psychological Therapies.
• Accredited PWP with BACP or BPS.
• Post-qualification experience delivering the full range of evidence-based IAPT low-intensity interventions at Step 2.
• Proven experience working within a stepped care service, supporting individuals with mental health problems and achieving recovery outcomes.
• Strong knowledge of assessment procedures, screening, referral processes, record-keeping, and evidence-based brief psychological interventions.
• Understanding and application of evidence-based psychological therapies relevant to this role.
• Ability to build effective therapeutic relationships and practice inclusively, respecting cultural diversity and individual beliefs.
• Commitment to an inclusive values base that promotes recovery and respects diversity.
• Experience using clinical outcome measures to inform and improve practice.
• Excellent communication skills, both verbal and written.
• Proficiency in standard IT packages (Microsoft Word, Excel) and database/information systems.
• Ability to engage positively with clinical supervision and personal development, demonstrating self-reflection and continuous improvement.

If you’re passionate about empowering individuals, reducing stigma, and improving mental health outcomes, we’d love to hear from you!

Supporter Acquisition & Development Manager

Reporting to:

Head of Fundraising

Location:

Hybrid / Leatherhead (UK-wide considered)

Salary:

£35,000 – £40,000 (dependent on experience)

Role purpose

This is a critical, income-generating role responsible for growing Perennial’s Individual Giving programme and increasing unrestricted income, with a primary focus on supporter acquisition and on supporter development and retention.

This role translates strategy into delivery by converting audiences into supporters, and supporters into income, so our Services team can provide meaningful impact in people’s lives and income into meaningful impact.

You will own and deliver acquisition income targets, and working with our Marketing team lead on the development of audience-led, multi-channel campaigns that attract, convert and retain supporters.

This is an opportunity to build and scale Perennial’s Individual Giving programme from an early stage, shaping propositions, channels and supporter journeys to drive sustainable growth.

Working closely with our marketing and digital teams, you will turn awareness of Perennial into measurable income and long-term supporter value.

Key responsibilities

1. Acquisition strategy, income ownership & growth

· Develop and deliver a data-led Individual Giving acquisition strategy, aligned to organisational income goals

· Own and deliver annual acquisition income targets, with clear accountability for ROI and performance

·  Plan and work with our Marketing and Digital teams to deliver integrated, multi-channel campaigns, leading on the who and the why

· Build and scale regular giving acquisition, as a core long-term income stream

· Develop, test and refine compelling fundraising propositions that convert audiences into donors

· Work collaboratively to identify, test and scale new acquisition channels and opportunities

· Manage and optimise an acquisition budget, ensuring strong return on investment

2. Audience insight, segmentation & targeting

· Identify and prioritise high-value target audiences, including horticulture professionals, industry supporters and the wider public

· Develop clear audience segments and personas, based on behaviours, motivations and values

· Use CRM and campaign insight to drive targeted, personalised acquisition activity

· Ensure all activity is audience-led, insight-driven and performance-focused

3. Campaign delivery, testing & optimisation

· Lead end-to-end campaign delivery from planning through to evaluation and optimisation, working with Marketing to deliver effective branded, cross channel content.

· Implement a test-and-learn approach, continuously improving messaging and targeting

• Monitor and report on key performance metrics, including CPA,ROI and LTV
• Extend campaign lifecycles and maximise value through integrated, multi-channel planning

4. Supporter development & retention

· Design and deliver effective supporter journeys, moving individuals through a typical supporter lifecycle

· Deliver high-quality stewardship and supporter care, including welcome journeys

· Support progression into regular giving  and mid-value giving

· Lead the development of legacy giving within the fundraising programme, working closely with the Head of Fundraising to build a sustainable pipeline.

5. Content, propositions & engagement

• Lead the development and testing of fundraising propositions that clearly communicate impact, urgency and relevance to the horticulture sector

· Work with Marketing & Communications to deliver storytelling-led, conversion-focused content

· Ensure messaging is audience-specific, emotionally engaging and income-driven

6. Data, CRM & insight

• Work closely with Data/CRM colleagues to ensure accurate segmentation and data selection and develop effective campaign tracking and reporting
• Use data and insight to optimise campaign performance, enhance audience targeting and conversion rates, and increase overall supporter lifetime value.
• Ensure all fundraising activity complies with relevant regulations and standards, including General Data Protection Regulation (GDPR), Fundraising Regulator guidance, and Gift Aid requirements.

Scope & resources

· Responsibility for Individual Giving acquisition performance and income growth

· Management of an annual acquisition budget (to be developed and scaled)

· Access to internal expertise across fundraising, marketing, digital and data

· Opportunity to shape agency relationships and campaign delivery

Success measures (KPIs)

· Delivery of annual acquisition income targets

· Growth in new supporters and donors recruited

· Improved cost per acquisition (CPA)

· Increased conversion rates and ROI

· Growth in regular giving numbers and value

· Improved retention and lifetime value (LTV)

Person Specification

Essential experience

· Proven track record of delivering successful acquisition or Individual Giving campaigns that meet income or growth targets

· Experience managing multi-channel marketing or fundraising campaigns

· Good understanding of digital acquisition and direct marketing techniques

· Experience managing budgets and analysing performance data

· Experience using CRM systems for segmentation, targeting and reporting

Skills & competencies

· Strong commercial and income-driven mindset

· Excellent analytical and data interpretation skills

· Ability to translate insight into high-performing campaigns

· Strong project and campaign management skills

Personal attributes

· Results-driven, proactive and accountable

· Comfortable working in a target-driven, performance-focused environment

· Collaborative and solutions-oriented

· Motivated by delivering measurable impact through income generation

· Interest in horticulture or the outdoors (desirable)

Why join Perennial

This is a unique opportunity to build and shape a growing Individual Giving programme within a respected national charity supporting people across the horticulture industry.

You will play a central role in turning engagement into income, helping ensure more people can access vital support before crisis happens.

The role offers:

· Real ownership and accountability

· Opportunity to shape strategy and delivery

· Scope to grow income and to make a tangible difference to people’s lives

Help us tackle disadvantage and change lives

Salford Foundation is looking for an experienced, values-driven Head of Finance & Resources to join our Senior Management Team and play a key role in ensuring the organisation is financially sustainable, well governed and equipped to deliver lasting impact for local people.

This is a varied and hands-on leadership role combining strategic responsibility with operational delivery. Reporting directly to the Chief Executive, you will lead our finance function while providing oversight of people, IT, facilities, data protection and organisational compliance.

You will be responsible for financial planning and reporting, budgeting, risk management and governance, while supporting colleagues across the organisation with the systems, processes and resources they need to succeed. You will also act as the Foundation's Data Protection Officer and lead officer to the Audit and Risk Committee.

About you

You will be a qualified accountant with strong financial management experience and the ability to communicate financial information clearly to a wide range of audiences. You will be comfortable operating both strategically and operationally, bringing a collaborative and solutions-focused approach to leadership.

You will have experience of supporting organisational decision-making, managing people and resources, and building effective relationships with colleagues, trustees and external partners.

Most importantly, you will share our commitment to tackling disadvantage, supporting communities and creating opportunities for people to thrive.

We offer

• Salary of £45,000 - £50,000 per annum
• Hybrid working
• Opportunity to influence the future direction of a respected local charity
• Supportive and values-led working environment
• The chance to make a meaningful difference in the lives of people across Salford

Join us and help ensure Salford Foundation has the resources, systems and leadership needed to continue tackling disadvantage and changing lives.

A job and person specification is attached along with our company benefits.

Play a leading role in shaping the future of Saferworld’s philanthropic partnerships and help drive funding that supports peacebuilding around the world. This is an exciting opportunity for an experienced relationship builder to grow a high potential income stream with real global impact.

Saferworld works to prevent violent conflict and build safer lives across Africa, Asia and the Middle East. As our Philanthropy Manager, you’ll join a committed, values‑driven team working in solidarity with people affected by conflict. You’ll lead on a portfolio of established philanthropic partners while also identifying and cultivating new opportunities that align with our mission and principles.

This is a role with genuine scope for creativity and innovation. You will shape cultivation strategies, co‑create funding opportunities with colleagues and partners, and represent Saferworld externally to deepen relationships and secure high‑value, multi‑year support. You will also help position the organisation to engage high net‑worth individuals, foundations and donor‑advised funds as we diversify our income.

Working closely with programme, policy, communications and finance teams, you will ensure our proposals, reports and donor care reflect the quality, impact and integrity of our work. A smaller part of your role will involve overseeing individual giving and gifts in wills, supported by the Funding Officer.

If you are motivated by building meaningful partnerships, influencing change, and contributing to a more peaceful world, this role offers the chance to make a tangible difference while shaping a growing area of work at Saferworld.

Impact and Learning Manager

37.5 hours per week (full time)

£45K per annum

Fixed Term 12 months with possibility of extension subject to funding

About YBI

We are the global leader in youth entrepreneurship. For over 25 years we’ve combined global influence with local knowledge and experience.

We are the only global organisation dedicated to youth entrepreneurship and combine global influence with local knowledge and experience. All work with young people is delivered by and designed in consultation with local experts and organisations, enabling us to successfully deliver global programmes with bespoke solutions in varied contexts.

Our model enables us to deliver a wide range of solutions that span geographies, respond to thematic priorities and evolve with new technologies and fresh challenges.

The Role

We are looking for an Impact and Learning Manager.

The core purpose of the role is to manage YBI’s impact measurement, coordinate programme monitoring, evaluation and learning (MEL), strengthen data quality and generate actionable insights that inform organisational decision-making.

You will also support the delivery of member engagement initiatives, learning activities, communities of practice, and member experience evaluation, helping to ensure excellent experience in the network.

Please view the full job description and person specification, by clicking on the link below to download the document.

How to apply

• Please review the job description and person specification first.
• Please submit your CV (maximum 2 x A4) and cover letter. 
• You must ensure that these documents clearly demonstrate the expertise, skills, experience and competencies required for this role as they will be used to shortlist you.
• Closing date is 10th July 2026 at 1pm.  Please submit your application as soon as possible as we will be considering applications and interviewing on a rolling basis and may close the advert sooner.
• Candidates must be legally entitled to work in the UK at the time of application as YBI is not a sponsoring organisation.

The Interview Process

• We will have a panel interviews online – dates TBC as interviews will take place on a rolling basis.
• Shortlisted candidates will be asked to complete a work sample/skills test in line with the requirements of the role.

We look forward to receiving your application.