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About the role
You’ll be responsible for the day-to-day contact with healthcare professionals and NHS Trusts so that breast cancer patients get the right support at the right time. Here for You provides people diagnosed with breast cancer personalised and timely access to all of Breast Cancer Now’s trusted information and specialist support via a single healthcare professional referral.
You’ll build and enhance the relationships we have with NHS Trusts and healthcare professionals so that the referral route to Breast Cancer Now is integrated into their processes and procedures. You’ll also work with colleagues across the support and influencing directorate, as well as contributing to our monthly reporting.
About you
We’re looking for someone with excellent communication and presentation skills, who is comfortable with multi-tasking and being proactive. You’ll be highly organised, with the ability to adapt to changing circumstances.
You’ll be experienced in building positive relationships with colleagues and external partners alike.
Job description and benefits
The job description and our attractive benefits are available for you to download.
Primary location of role and hybrid working
This role can be primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
The salary range is:
£28,000 to £29,000 per annum if Sheffield based
£30,00 to £31,000 per annum if London based
When applying
We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.
Closing date: Friday 3 July 2026, 09.00am
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Interview date: Tuesday 21 July 2026
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Start date September 2026
Main Purpose: To provide integrated classroom and employment support to learners on The Autism Project (TAP), enabling them to develop independence, employability skills, and readiness for adulthood. The role combines in-class learning support with job coaching responsibilities, including work placements, employer liaison, and learner progression tracking.
You will work with: TAP staff and senior management team, Employer Engagement Officer, other CareTrade staff, local authorities, and other external partners e.g., external partners (e.g. schools, employers), as well as learners and parents/carers.
Your place and hours of work: Main office at Larcom Street, SE17 1RT plus regular travel throughout London. Hours are Monday to Friday, 9am to 5.30pm (allowing an hour for lunch). 37.5 hrs. a week. Candidates must be willing to be a little flexible to facilitate learner-parent meetings and occasional presentations in the early evening. Time may be taken in lieu for unsocial hours worked, where necessary.
Key Responsibilities:
Learner Support (Classroom & Curriculum)
1. Support learners to access the curriculum in Functional Skills, PSD, social skills, and employability sessions as independently as possible.
2. Work alongside tutors to deliver sessions, adapt teaching materials, and provide differentiated support.
3. Promote learner development in communication, behaviour, independence, and emotional regulation.
4. Support positive behaviour strategies and help learners develop coping mechanisms.
5. Contribute to creating resources and teaching aids to meet learner needs.
Job Coaching & Employability Support
1. Support learners in work placements, helping them develop workplace skills and confidence.
2. Liaise with employers to ensure appropriate support and implement reasonable adjustments.
3. Assist learners in understanding workplace expectations, routines, and professional behaviours.
4. Support employability sessions, careers guidance activity, and transition planning.
5. Contribute to travel training, independence skills, and community engagement.
Assessment, Progress & Documentation
1. Support assessment of learner starting points and ongoing progress.
2. Maintain accurate records, including progress notes, targets, and evidence of outcomes.
3. Contribute to EHCP reviews, Individual Education Plans, risk assessments, and support plans.
4. Monitor and report on learner progress towards aspirations and outcomes.
Multi-Agency & Team Working
1. Work collaboratively with tutors, job coaches, families, and external partners.
2. Communicate effectively with parents/carers, employers, and professionals.
3. Contribute to a consistent, person-centred approach across all areas of learner support.
4. Support enrichment activities such as trips, social events, and insight days.
Safeguarding, Wellbeing & Professional Practice
1. Safeguard learners and promote their wellbeing at all times.
2. Follow all policies including safeguarding, behaviour, health & safety, and equality.
3. Maintain confidentiality and professional standards.
4. Participate in training, supervision, and continuous professional development.
CareTrade is committed to safeguarding and promoting the welfare of learners and expects all staff, volunteers, and partners to share this commitment. All roles are subject to safer recruitment checks, including an enhanced DBS check (with barred list where applicable), references, verification of identity and qualifications, and proportionate online checks of publicly available information as part of the shortlisting process.
Supporting autistic and neurodiverse adults into employment
The client requests no contact from agencies or media sales.
Your Mission
You’ll deliver a growing portfolio of owned, third-party and DIY Challenge Events, while also supporting wider fundraising events across CALM.
You’ll join an ambitious team, fresh off its biggest fundraising year to date
You’ll help shape meaningful experiences for thousands of fundraisers
You’ll turbocharge your professional skills across fundraising, events and communication
You’ll help prevent suicide and make a life-saving difference for people struggling with life
Not bad, right? Plus, you’ll get to work in an inclusive, collaborative and development-focused environment, and receive excellent benefits, including a nine day fortnight, unlimited annual leave, enhanced pension scheme, and access to therapeutic and wellbeing services.
SOUND LIKE A BIT OF YOU? HERE’S MORE ABOUT THE ROLE
Our Challenge Events team has seen a massive increase in fundraiser numbers this year. We’re hiring to unlock the full potential of this incredible community. Reporting into the Challenge Events Manager, you’ll boost our ability to grow our portfolio of events and connect personally with the incredible people who support CALM on a day to day basis.
The reasons people fundraise for CALM can be deeply personal. They might have lost someone to suicide, used our helpline for themselves or someone they know, or they might want to support a lifesaving service. By understanding what drives them, you’ll shape and deliver event experiences that feel meaningful and memorable, strengthen their connection to CALM, and inspire them to keep coming back for more.
Responsibilities
Support on delivery of the Challenge Events portfolio, ensuring Challenge Event Fundraisers are staying on track - such as completing registration forms on time, and setting up fundraising pages
Provide end-to-end operational support for fundraising events, including liaising with venues, partners and suppliers, obtaining quotes, coordinating travel and logistics, working with production teams, preparing materials, producing risk assessments, and creation of event documentation such as briefs, schedules and post-event evaluations
Represent CALM at Events, including acting as an Event Day Lead, and attending wider CALM events
Work with the Challenge Events Manager and Event Fundraising Lead to develop our portfolio of events, contributing ideas, analysing performance, identifying opportunities and putting ideas into action
Steward CALM’s Challenge Event Fundraisers effectively throughout their journey when supporting CALM, to ensure they feel appreciated and inspired to fundraise for us
Be the friendly voice of CALM, responding to enquiries through the website or phone in a timely manner
Proactively craft and send personalised emails to fundraisers to drive retention and satisfaction
Help with the management and optimisation of Event email automated journeys used to steward participants in the lead up to and after their event
Help to devise and manage our event marketing strategy
Deliver stewardship calls to Event Fundraisers - welcoming them to the team after sign up, wishing them good luck before their event, or offering them fundraising guidance and support
Work confidently across key income platforms to ensure accurate setup, coding and reporting of fundraising pages, campaigns and donations, including JustGiving and Enthuse.
Support on the maintenance of relevant pages on the CALM website
Analyse feedback from fundraisers via our post event surveys and identify areas for improvement
Engage with Fundraisers on our CALM Facebook groups - sparking conversation and fostering a supportive community atmosphere
Recruit and manage volunteers to support at events
Work with the wider organisation to improve processes and data management
Support in other areas of Public Fundraising as required, including community fundraising and individual giving.
Your profile
Competencies
Essential
A strong understanding of challenge event fundraising and event delivery
Able to take initiative, manage a varied work load with great organisational skills
Passion for fundraising and understanding of the importance of providing excellent supporter care by telephone, SMS, and email
Confident making telephone calls, with a friendly and empathetic telephone manner
A creative mind and ability to problem-solve
A self-starter, happy and able to develop areas of work that might not have been done before
Excellent IT skills
Willing to work occasional out of hours and weekends as required
Understanding of CALM, why people choose to support us
Act as a positive ambassador for CALM, working in line with our ethos, policies and branding
Experience
Essential
Experience in event delivery (preferably from within the third sector)
Experience in a fundraising role
Experience in a customer or supporter facing role, interacting with customers/supporters on a day to day basis
Desirable
Experience working with a CRM database (preferably Salesforce)
Experience working with fundraising platforms, such as Just Giving and Enthuse
Experience of using email marketing tools and managing email campaigns
Experience of using G-suite
Why work for us?
Reports to: Sally Rowley, Challenge Events Manager
Contract: Permanent
Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight
Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.
Salary: £30,000 - £33,000
A work environment that values creativity, personal growth and collaboration.
Applications for this role close on Sunday 28th June.
About us:
We're the Campaign Against Living Miserably (CALM) - a suicide prevention charity fighting to reduce the devastating impact of suicide in the UK.
We run a life-saving helpline for anyone affected by suicide or suicidal thoughts, and our website has loads of tools and resources packed with practical advice.
We also run vital campaigns to increase awareness, smash stereotypes, and change the culture around mental health and suicide.
Safeguarding:
We are committed to safeguarding children and adults at risk in both physical and digital environments. We expect all staff and volunteers to share this commitment and adhere to our safeguarding policies.
Any appointment is subject to satisfactory references and a DBS check at the appropriate level. Successful candidates will be required to complete mandatory safeguarding training.
To help people end their misery, not their lives.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Location: Fully remote with flexible working arrangements but with your home base being in the East Midlands to allow easy travel to Warm Welcome Spaces in the region
Salary: £28,387
Contract: We are open to this role being part time (0.8FTE minimum preferred) or full time. We offer fully flexible working.
Closing date for applications: 12th July
Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role.
First interviews: 23rd July
Start Date: ASAP
About the Warm Welcome Campaign
Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold ambition to enable a more deeply connected society where we all have free access to welcoming community spaces.
We resource, connect and champion a network of over 6,300 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth.
We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year.
Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.
It’s an important moment for us – we are now in our second year of our five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. We now have approximately 3.5 million visitors to Warm Welcome Spaces each year. In January we delivered a hugely successful second ever Warm Welcome Week in collaboration with a wide variety of partners.
The Opportunity
This is an exciting opportunity for a purposeful and proactive individual to work within a small (but growing), friendly and dynamic team in a varied role.
We are expanding our programmes and partnership team and so we are looking for a Warm Welcome Space Support Coordinator (based in the East Midlands).
If you are brilliant at engaging with a wide variety of organisations and individuals, and passionate for your input to shape work that makes a genuine difference to people’s lives, this could be the role for you.
To support the range and depth of opportunities we can offer to Warm Welcome Spaces, we are looking for a Spaces Support Coordinator to work primarily on supporting our Champions programme, as well as other exciting programme opportunities, to ensure they are as successful as possible in delivering impact for Spaces by meeting their targets.
We’re looking for someone who thrives on the variety of connecting with a huge range of people and who is organised and systematic while at the same time has room for creativity, learning and innovation. You will need to enjoy working proactively and flexibly in a fast-paced environment, and have a logical, systematic approach, as well as excellent communication and IT skills.
Our team works remotely, but there are also opportunities to co-work (depending on location). You’ll be encouraged and supported to grow and develop your skills and expertise within this role
Warm Welcome Responsibilities
Working closely with the Warm Welcome Spaces Support Manager and wider team your primary responsibility will be to provide Project Coordination related to projects that are designed to support Warm Welcome Spaces, taking ownership of specific projects and tasks as required, including;
Project Coordination:
Owns and manages parts of a project and ensures successful delivery - for example within the Warm Welcome Champions Programme or Partnership volunteering opportunities to benefit Spaces. This will include organising specific events as part of wider projects
Develops project plans and timelines and maintains updates and progress
Communicates clearly about a project and ensures the project is keeping to the planned timeline and outcomes, identifying any delivery challenges quickly
Understands key responsibilities and can clearly articulate role within projects
Responding to and fielding enquiries related to projects as appropriate
Taking meeting minutes and chairing meetings when needed
Collecting and entering data for various spreadsheets and documents efficiently
Maintaining and updating information on our CRM tool
Ensuring project documents are responsibly and securely stored and updated on the GDrive
Builds positive relationships with partners and delivers expected outcomes on projects in partnership with them
Warm Welcome Space Support:
Organising, supporting and attending Space visits, special events or volunteering opportunities to build relationships with Spaces and partners
Ensuring the smooth running of in person events and visits with Warm Welcome Spaces
Recording key insights and information during Space visits to ensure we have key impact and reporting data, as well as information to help us to continue to learn and improve our support for Spaces
Communication support:
Supporting with communications e.g. storygathering at events or space visits
Creating presentations for meetings and events as needed
Liaising with stakeholders and funders in a timely manner as required
Writing up stories about spaces visited that can be published on the website
Teamworking:
Supporting the work of the wider Warm Welcome/Good Faith Partnership Team as capacity and need allows
Other responsibilities commensurate with the post
Person specification
We are looking for candidates with the following skills and experience: Please respond to these in your application
Tenacious with a natural drive to push tasks through to completion and to the required standards of excellence
Some experience in supporting community partnership projects in collaboration with cross sector partners, including Local Authorities, Voluntary, Community, Social Enterprise and Faith Sector Organisations
Understanding of Asset Based Community Development (ABCD) approaches in recognising and celebrating the expertise and experiences of local community groups
A good team player who is quick and willing to respond to the needs of others by pitching in and helping with tasks
Understanding and commitment to our values - Being Inclusive, Collaborative and Courageous
Highly computer literate: proficient users of Word, Excel, PowerPoint and Google Workspace, as well as being comfortable and keen to learn new technologies and use new tools including a CRM system
Able to build relationships and work well with a range of stakeholders from a variety of backgrounds. Have a good understanding and commitment to promoting Equality, Diversity and Inclusion in practice throughout your work.
Understanding of gathering data and encouraging learning from monitoring, evaluation, and impact assessment
Highly organised and details-focussed
Excellent communication skills and experience of sharing information in clear, concise and easy-to-understand formats across a range of mediums, to a range of audiences.
Confident to take the initiative and solve problems pro-actively
Self-starter, able to manage themselves and their time, juggling a variety of tasks and priorities
Willing to work flexibly, which may occasionally require working out of normal working hours
Willing and able to work remotely, predominantly from home, but with the possibility to co-work with other members of the team (depending on location)
Have the right to work in the UK
Competencies and behaviours in our team
The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are:
Committed to the power of relationships to facilitate social change
Collaborative, inclusive, ambitious, aligning with our core values
Self-starters with high levels of commitment, energy and motivation
Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context
Calm under pressure, and can adapt quickly in a fast-paced environment
Willing to pitch in to help other team members if needed
Organised with effective time management skills.
Working Arrangements
Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester, York and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role we would also expect the applicant to carry out a reasonable amount of travel to both Warm Welcome Spaces and partners across the UK.
This role is fully remote, with flexible working arrangements.
All employees, volunteers, partners, suppliers and consultants working with GFP are expected to adhere to our Code of Conduct and safeguarding policies. GFP’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.
You will need to have the right to work in the UK.
For more information on how to apply, please view the attached role description.
JOB VACANCY – HR ASSISTANT – 2 YEARS FIXED TERM CONTRACT (40 hours per week)
£30,784.00 per annum (Plus London Weighting Allowance of £2800 per annum)
Closing date: Sunday 5th July 2026 by 23:59 hours.
About This Job
This is an exciting role in the Army Cadet Charitable Trust UK (ACCT UK we are looking for a proactive and organised HR Assistant to join our HR team and provide high-quality administrative support across the employee lifecycle. Working closely with the HR Manager, you will play a key role in recruitment, onboarding, employee records management, HR reporting, and supporting day-to-day HR operations. You will help ensure our people processes run smoothly, maintaining accurate records, supporting employee queries, and assisting with HR projects and initiatives. The successful candidate will be detail-oriented, highly organised, and committed to delivering a professional and confidential HR service.
Essential Skills
· Previous experience in a HR role.
· Strong organisational skills with excellent attention to detail and accuracy.
· Excellent written and verbal communication skills, with the ability to build positive working relationships.
· Ability to manage multiple priorities, work independently and use initiative.
· Experience maintaining confidential employee records and handling sensitive information discreetly.
· Proficient in Microsoft Office applications and confident learning and using HR systems.
Please refer to the attached Job Description for further information.
Our charity
ACCT UK is a national youth charity dedicated to improving the life chances of young people through supporting the Army Cadet Force and its activities in the community. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.
We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.
We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities, it builds confidence and improves empathy for other’s lives.
Who we are
You will enjoy being part of our small team who work very happily together. By joining ACCT UK, you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.
The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.
What we can offer you
In addition to your salary, we offer all staff:
· Flexible working arrangements (you agree a working pattern with your line manager).
· The ability to work both from home and from our London office.
· Personal accident insurance, including loss of earnings cover and death benefit.
· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
· Good leave allowances (which are offered pro-rata for part time staff):
o 20 days annual leave plus Bank Holidays.
o Additional privilege leave, on set days each year, such as between Christmas and New Year.
o An additional five days of volunteering leave.
· Support for qualifications and personal development.
· Employee Assistance Programme.
· Season ticket loan.
· Railcard (if you are eligible)
· A caring and supportive team environment.
How to apply
Please send a covering letter that details how you meet the requirements of the job description along with a CV by 23:59 hours on Sunday 5th July 2026.
Interviews will be held in Holderness House, 51-61 Clifton Street, London, EC2A 4DW shortly after. Please let us know if you have any restrictions with this.
Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo a Disclosure and Barring Service check. In addition, we will follow up references.
We reserve the right to close for applications before the closing date if we receive a large number of applications.
Army Cadet Charitable Trust (ACCT) UK aims to give all young people the opportunity to develop and achieve through Army Cadets activities.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ROOTED FINANCE
Rooted Finance is a pioneering specialist debt and financial inclusion Charity based in London. We’re committed to making money and debt advice accessible, for everyone.
The people we work with come from all walks of life and so do we.
We employ advisers from all backgrounds, not just because it’s the right thing to do, but because we are the communities we serve. We provide quality debt and money advice services to help clients manage their finances and debts, protect their essential services; and safeguard their income and priority needs. Our services have never been more needed in an uncertain financial environment.
Rooted Finance is expanding its team and is looking for a full-time Money Guidance Officer. This is an exciting opportunity to join a dynamic and supportive team at a pivotal moment in our growth.
We are looking for someone who enjoys providing a first-class client satisfaction and support service. You will work closely with our Advice team to ensure clients are accessing support through engagement activities and that they are able to progress their debt advice journey smoothly.
You will be the interface for advisers to ensure documentation and tasks are completed in a timely manner or the clients you are supporting. The post-holder will need to be comfortable interacting with a variety of audiences – advisers, clients and partner organisations, and enjoy supporting people to progress through their advice journey.
You will have strong administrative, research and data skills, excellent communication and critical-thinking skills, and should be flexible and capable of working independently and as part of a team.
The post holder will be part of a small team and need to be a proven self-starter. The team language is English, and Rooted Finance is an Equal Opportunities employer.
JOB DESCRIPTION
Job : Title Money Guidance Officer
Salary: £28,000
Hours: 35 Hours per week
Benefits: 25 days annual leave plus bank holidays Day of leave on your birthday Additional day of leave for each year of service up to 35 days 3% Pension contribution stakeholder pension £200 home-office equipment allowance Costco membership. Employee Assistance Programme Hybrid and flexible working arrangements available and agreed according to business needs
Contract: Permanent/Fixed Term (subject to funding)
Location: Rooted Finance delivers primarily an in-person service, postholder will be required to attend outreach locations/RF office. Hybrid arrangement with remote working will be incorporated where possible based on business demands.
Purpose of the Job
Rooted Finance provides client focused and impact driven services. The ability to provide first class advisory and casework services that impact individuals, and the communities they live in, is fundamental to the way in which Rooted Finance provides transparent and evidence-based services.
RF is looking for a proven self-starter to support our advice services and preventative initiatives. You’ll be passionate about working with people and committed to delivering a high-quality community engagement and support program. You’ll be adept at delivering comprehensive support to individuals within diverse community settings.
You will be confident in working with community members to grow and develop projects to reach isolated individuals. Working flexibly across dates (including occasional weekend working), times and locations, responding to project and community needs as required.
The successful candidate will have excellent interpersonal skills and be able to work flexibly with clients. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of ongoing support. You will be trained and expected to keep up to date with regards to legislation, case law and policy changes relating to debt and a working knowledge of welfare benefits as directed by Line Manager.
Training and development
Rooted Finance will provide internal and external training as appropriate. Continued professional development is fundamental to the values of Rooted Finance in building capacity amongst its team members.
Reporting
The post holder will report directly to the Advice Manager of Rooted Finance
Role Requirements
This role aims to address the additional barriers and needs faced by overindebted individual, ensuring they are supported in navigating these challenges and can focus on the debt advice process effectively. As a Money Engagement Officer you will work across our various community partners, delivering money mentoring support and income maximisation services to local communities with the aim of promoting financial resilience and wellbeing. You will also provide assist in collecting essential documents and information for advisers to progress their cases. You will maintain accurate client and project records and contribute/support Manager(s) with effective project monitoring and reporting. You will capture learning to share with project stakeholders to help inform Rooted Finance’s wider approach to financial inclusion services.
Key functions and impact of the role will include;
Outreach and Engagement: Actively engage overindebted individual through various outreach initiatives such as community events, workshops, and partnerships with local organisations to raise awareness about debt advice to encourage individuals to seek help early and facilitate this through practical 121 support.
Support and guidance: Provide ongoing support needs to keep people with money worries engaged in the debt advice journey. Often people struggling with money worries have additional barriers and needs, this role focuses on the 'support function' which will be available to help people navigate barriers so they can focus on the specialist debt advice needed and offered through Rooted Finance and other support services.
Referral and Collaboration: foster a cohesive relationship to build partnerships and to collaborate with debt advice services, community organisations, and other stakeholders to facilitate referrals and ensure a seamless transition into debt advice services. Maintain strong partnerships with service providers to enhance accessibility and support for individuals in need.
Empowerment and Education: Equip our services users by providing ‘digestible’ financial education, coaching, and advocacy to help them make informed decisions, improve their financial literacy, and build long-term financial resilience. Data Collection and Reporting: maintain accurate records of all outcomes, advocacy and support provided to all individuals, diligently record outcomes to track the effectiveness of the triage process and measure the impact of the engagement efforts on increasing access to debt advice and other services.
Duties & Responsibilities: The main duties will include
1. Work closely with RF advice team in identifying client’ needs to work together to implement a holistic approach to supporting individuals.
2. Manage a joint caseload with debt advisers to ensure successful engagement in the debt advice journey, monitor progress and maintain diligent records across all systems
3. Working closely with advisers to support their more vulnerable clients
4. Delivering both 121 and group sessions to build individuals’ financial knowledge and resilience.
5. Increasing the visibility and awareness of the advice services through external events and roadshows
6. Develop and maintain good working relationships with clients to facilitate engagement in debt advice journey by explaining and outlining what debt advice offers, support to engage in attending debt advice appointment, follow up with obtaining required documents, make effective referrals for additional services and provide on-going support.
7. Draw up a personalised plan supporting clients to access and engage with the extensive range of support available in the community. Actively connect clients with a wide variety of services through signposting for additional help around health, wellbeing, housing, welfare, immigration, social support and financial advice.
8. Identify aftercare support to help individuals increase their ability around ongoing financial capability and literacy skills and to reduce further and future financial exclusions
9. Working with, and recruiting clients to, our Lived Experience Steering Committee
10. Provide one to one/group sessions to encourage and increase engagement in the debt advice service
11. Develop marketing and creative initiatives to promote and engage with service users to increase uptake in debt advice service and increase full journey completion.
12. Ensure all project monitoring requirements are adhered to and all learning (including risks and opportunities) is captured and recorded in a timely manner.
13. Perform consistent impact measurements on project components, including undertaking financial wellbeing checks before, during and after, beneficiary engagement with RF service in a non-intrusive manner
14. Actively participate in team meetings and work with colleagues and beneficiaries to further develop the project
15. Maintain effective communication between colleagues, stakeholders and beneficiaries at all times.
16. Undertake recommended and self-identified ongoing training and development to ensure gaps in knowledge/skills are acquired to meet requirement of the role and quality assurance processes in timely manner as directed by Supervisor/LM.
17. Work to an agreed work-plan, meeting targets on time and all required KPI
18. Work collaboratively to share good practice in performance and quality improvement with fellow advisers/wider team.
19. Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice as outlined in organisational policies.
20. Ensure all work is fully compliant with Rooted Finance policies and procedures and Quality Standard
21. Ensure data protections regulations are adhered to and office procedures followed
22. Abide by all Health & Safety at Work Act procedures
23. Adhere to policy and procedures around safeguarding vulnerable adults at risk
24. Demonstrable understanding and application of the provisions of GDPR
25. Behave in a professional manner at all times
26. Act as an ambassador for Rooted Finance, reflecting the objectives and values, and to always work in the best interests of the charity.
Other 1. Undertake additional tasks as defined by Advice Manager of RF and senior management team.
PERSON SPECIFICATIONS
Qualification
Desirable: Educated to a degree standard or equivalent.
Essential: Relevant professional qualification (i.e.CMA Connect Money Mentor training)/ or equivalent gained through experience Evidence of continued professional development
Skills
Desirable: Excellent understanding of the principles and current best practice in debt, financial capability and financial inclusion.
Essential: Knowledge and understanding of the welfare benefit system and experience of advising customers on benefits.Understanding and commitments to the aims, principles, values and quality standards of Rooted Finance services. Awareness of, and ability to, understand and empathise with clients from a diverse range of backgrounds and disadvantaged groups living in the community, in particular barriers faced by over-indebted and financially excluded communities. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients Ability to remain non-judgmental and apply active listening Ability to provide outstanding customer service Good communications skills – including written and personal presentation skills. Ability to give and receive feedback objectively and sensitively, and work as part of a team and be open to learning from others. Ability to manage own time and meet deadlines.High standard of numeracy and computer skills, specifically IT skills with a strong command of the Microsoft Office suite with an ability to understand and analyse complex financial and other numerical information Knowledge and experience of using case management systems to maintain accurate records Working in a small team and autonomously, experience of working in client facing role. A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics
Experience
Desirable: Experience of supporting and guiding junior team members (volunteer/trainee team members)
Essential: Experience of working directly in a community setting such as adult health and social care, learning support or information and advice settings Experience of gathering, providing and disseminating complex and sensitive information Experience of liaising with partner agencies; Excellent communication, negotiation and organisational skills; Commitment to working flexibly across all RF services, including evenings and weekends (TOIL applied)
OTHER:
This role will be subject to an enhanced DBS check Rooted Finance is registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored. This job description and personal specification does not form part of any contract.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have extensive experience and understanding of working with children, young people and/or vulnerable adults – including the crucial ability to build and maintain trusting relationships with young people and parents/carers who may have had previous negative experiences of services?
If so, St Giles has the ideal challenge for you: as a Senior Caseworker on our pioneering SOS project. Here we work with both victims and perpetrators of serious youth violence and other gang related offences, helping clients to be safe, move away from offending and take positive choices.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
Your role will be to provide young person-centred holistic support – including everything from helping clients to understand their own behaviour and its consequences, and promoting change, to helping clients’ families to support them and providing practical help with attending appointments, education, training and employment options, housing, benefits, debt and other aspects of day-to-day living. You’ll be part of a client focused SOS Team delivering casework services, predominantly Monday-Friday during office hours, and within Lambeth (although other hours and deployments may be required). You’ll also work closely with a range of partner agencies to ensure clients access the appropriate services and get the best outcomes.
Working flexibly within the community, with responsibility for one or more volunteers, you’ll be building effective and engaging relationships with young people involved in or at risk of being involved in the criminal justice system, with the aim of improving their life chances. You’ll conduct robust risk assessments and strengths-based needs assessments, with safeguarding as the priority, and ensure that all young people work towards an agreed support plan which is regularly reviewed and adapted. You’ll also build effective relationships with agencies providing services to the client group, and enable clients to engage in positive activity within the community (e.g. boxing, football, etc).
What we are looking for
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.
We actively encourage people with personal experience of the issues facing this client group to apply for this role.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 29 June 2026 at 9am.
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Lincolnshire Rural Support Network (LRSN) is seeking an exceptional new Chief Executive Officer to lead the next chapter of our journey, supporting the agricultural and horticultural community across Lincolnshire.
This is a rare opportunity to lead a charity with real heart, strong community roots, and a clear purpose: ensuring no one in Lincolnshire’s rural community faces difficulty alone.
For over 25 years, LRSN has been a trusted lifeline, providing confidential, compassionate support to individuals and families facing crisis, isolation, and change. We are a listening organisation at our core, rooted in empathy, trust, and a deep understanding of rural life.
We are now looking for a professional, strategic CEO, who can build on this strong foundation; someone who will inspire people, strengthen partnerships, and lead with clarity and conviction in a changing world.
ABOUT THE ROLE
This is a pivotal leadership position, responsible for shaping the strategic direction, sustainability, and impact of LRSN. Reporting to the Board of Trustees, you will lead a committed team of staff and volunteers, working collaboratively to ensure our services continue to reach those who need them most.
YOU WILL
• Provide clear, values-driven strategic leadership to grow LRSN’s reach and impact.
• Champion a positive, inclusive culture that empowers staff and volunteers.
• Strengthen income streams and ensure long-term financial sustainability.
• Act as a compelling ambassador for LRSN, building partnerships across sectors.
• Ensure strong governance, compliance, and effective organisational performance.
• Use insight and data to drive decision-making and continuous improvement.
WHY JOIN LRSN?
At LRSN, everything we do is guided by our values: we listen, we care, we serve others, we value people, we reach out, and we strive for excellence.
You will be joining an organisation with:
• A strong reputation and trusted presence across Lincolnshire.
• A dedicated and skilled volunteer network at its heart.
• A clear mission: that no one in our rural community should face difficulty alone.
• The opportunity to shape the future of a vital charity.
ABOUT YOU
You’ll bring senior leadership experience, strong charity and fundraising insight, financial confidence, and the ability to motivate people around a shared mission. A genuine connection to rural life and the farming community will help you thrive in this role.
Whether you are already operating at CEO/Head of Charity level or ready to step into your first top leadership role, you will be driven by purpose and passionate about making a difference.
WHAT WE OFFER
SALARY: Competitive Salary to be discussed on application
HOLIDAYS: 28 days plus public holidays
HOME-BASED WORK: with the requirement to travel for events and meetings
PENSION SCHEME: Contributory Pension Scheme - further details on application
For more information, a recruitment pack is available which will be sent on application.
HOW TO APPLY
To apply, please submit your current CV and a supporting letter of application addressed to our Chair of Trustees, Matthew Phillips, outlining your reasons for applying, motivation and what you would bring to the role.
Closing date: 30th June 2026
Interviews will take place in two stages: First interviews 6th July and second 24th July 2026.
LRSN is committed to equality of opportunity. All applications will be treated in confidence.
LRSN provides a lifeline to members of the agricultural and horticultural community and allied industries across Lincolnshire.



The client requests no contact from agencies or media sales.
Harris Hill are delighted to be working with a fantastic charity to recruit for the Community Engagement Executive.
This is an exciting opportunity for a confident communicator who enjoys meeting people, developing partnerships, and delivering engaging experiences that inspire support for a worthwhile cause.
As a key ambassador for the charity, you will play an important role in raising awareness, growing community engagement, and supporting income generation through a variety of fundraising and engagement activities.
Working closely with colleagues across the fundraising team, you will develop and strengthen relationships with supporters, community groups, schools, businesses, and local organisations. You will attend and organise events, deliver presentations, host visits, and help create memorable experiences that encourage long-term support.
The role combines both face-to-face and digital engagement, offering plenty of variety and opportunities to make a genuine impact.
Key Responsibilities
About You
We are looking for someone who is:
Essential Requirements
Desirable
•Salary: £26,000-£28,000 per annum
•Contract type: full time, permanent
•Location: Remote, you need to be based in one of the regions: Worcestershire, Gloucestershire or Herefordshire (or on/just over the border).
Deadline: On rolling basis
Recruitment process: Cv to
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Purpose of the job
UK Youth exists to widen the reach and deepen the impact of youth work and outdoor learning.
As we enter an exciting new phase of our five-year strategic period, we are looking for a Policy and Public Affairs Officer to help us build on political momentum around young people and youth work to inspire lasting change.
You will support the Head of Policy and Public Affairs, within the Impact department (covering research, evaluation, service design, policy and public affairs, and communications), working closely with colleagues across the organisation to build and develop UK Youth’s relationships with a broad range of external stakeholders, including: Westminster government (e.g. ministers, officials and special advisers), parliamentarians, the devolved administrations, NGOs and third-party organisations, while shaping and responding to a wide range of public policy issues.
The role will require a strong understanding of complex policy issues and an interest in the political landscape and how it interacts with third sector organisations. You will have a can-do attitude, excellent written and oral communication skills, strong time management and organisational skills and an ability to develop positive relationships with colleagues internally and externally to support our goals.
Why work at UK Youth?
Every young person deserves a youth worker. UK Youth exists to make that a reality. Our vision is a society that backs every young person - through each spark, struggle and success.
As the UK’s national infrastructure body for youth work, we strengthen and champion a diverse network of youth organisations, unlock investment, shape policy and build the evidence base for what works. At a time of growing need and inequality of access, our work has never been more important.
We are entering an exciting new phase of our strategy - focused on long-term resilience, income diversification and a transformational Capital Appeal to develop Avon Tyrrell as a national centre of excellence for outdoor learning. Joining UK Youth means being part of an ambitious, impact-driven organisation committed to strengthening youth work for generations to come.
Key responsibilities
Public Affairs support
Produce briefings and speaking notes for UK Youth leadership and trustees relating to important policy issues and external events.
Manage relationships with politicians, civil servants, and staff in local authorities and regulatory bodies to brief them on matters relating to UK Youth’s policy objectives.
Identify opportunities for UK Youth to publicly intervene on key policy priorities – including responses to government consultations, speaking at events, meeting with key influencers, etc.
Develop written content, including blogs, and support colleagues in our Communications team to respond to breaking news relating to UK Youth’s policy priorities.
Work closely with the Communications team to support the development of influencing plans that promote our policy messages on public channels.
Political monitoring and policy development support
Coordinate with monitoring services to ensure proactive monitoring of relevant announcements and developments in Parliament and the devolved nations that relate to youth work and young people.
Work with colleagues across the Impact Function to understand trends and innovations in the youth and outdoor learning sectors that have implications for policy.
Ensure that there is a clear record of UK Youth’s policy positions on key issues, along with rationale and suggested messaging.
Contribute to external-facing policy reports and briefings on topics relating to UK Youth’s work.
Stakeholder engagement and event management
Build strong working relationships with policy professionals across the youth sector and identify opportunities to work in partnership, where appropriate.
Develop relationships with key external stakeholders including other policy and public affairs teams in the youth sector and civil servants.
Work closely with young people and youth workers to help refine UK Youth’s policy positions and influencing plans.
Lead on day-to-day management of UK Youth’s secretariat role for the Back Youth Alliance, with oversight and support from the Head of Policy and Public Affairs.
Project manage UK Youth’s involvement in key influencing events, such as party conferences, with oversight and support from the Head of Policy and Public Affairs.
Represent UK Youth at meetings and events – helping to disseminate insights from our work, tell the story of youth work’s impact to inspire lasting change.
Experience we're after
Experience working in the area of policy and public affairs or equivalent experience in other areas (such as through an apprenticeship, volunteering role, or university)
Experience of project management
Experience of understanding and communicating with different audiences
Strong relational and stakeholder engagement skills
What we can offer you
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:
Flexible/Agile Working
27 days annual leave (24 days + 3 days winter closure) plus bank holidays (pro rata for part time employees)
Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity
Other training available in support of your personal and professional development
Pension scheme (currently UK Youth match employee contributions up to 5%)
Membership of our life insurance scheme which would pay-out up to 4 times your salary
Employee Assistance Programme to support employees both professionally and personally
20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.
IT equipment provided for the duration of contract
CycleScheme and TechScheme
How to apply
If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.
Closing date: 29th June 2026 at 23:59 (midnight)
Provisional Interview Dates: w/c 6th July 2026
As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.
UK Youth is a leading charity with a vision that all young people are equipped to thrive and empowered to contribute at every stage of their lives.
The client requests no contact from agencies or media sales.
The Breaking Barriers Project is a service which works with Children, Young People (CYP) and Families who have been affected by the imprisonment of a parent or close family member. Our service offers one-to-one support to Children and Young People to maintain a connection with the imprisoned parent/loved one (where appropriate), support their emotional wellbeing and build resilience to enable them to reach their full potential. The work we do plays a critical role in helping to reduce reoffending rates and improve outcomes for children and young people.
The role of the post holder is to provide outcome-based support designed to address the needs of children and young people with a parent/carer or close family member in prison who may feel isolated or excluded in their home and community, ensuring that these programmes meet individual needs and further the aims of Ormiston Families.
To carry out initial assessments with parents/carers and partner agencies following referrals to the service and identify and agree individual outcomes for children and young people.
To work one-to-one in the home, schools, online, and other community settings, coordinating packages of support with CYP, with other agencies where appropriate, that meet the complex needs of children and young people, reduce risks, improve safety and work towards emotional well-being and development.
We are looking for an experienced practitioner confident in supporting children, young people and families to join our dynamic, ambitious team. You will need to be organised and self-motivated and have a passion for improving the outcomes for children/young people.
Full-time, permanent position; 35 hours per week
Salary is £25,880 per annum
Based in Essex
You will need to be prepared to travel within the County of Essex to enable you to carry out the direct work with Children, Young People and Families.
You will need to have a UK driving licence and access to a vehicle as travel across the county is required.
For further information and to apply, please visit our website.
Closing date for applications: 9am, Tuesday 30th June 2026
Safeguarding and DBS requirements for your role:
Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.
Salary: £65,000-£68,000 per year
Contract Type: Permanent
Location: UK (minimum 2 days per week in the London office)
Work Pattern: Full-time, 37.5 hours per week with the opportunity for flexible working hours
Reporting To: Chief Engagement Officer
HOW TO APPLY
Please submit an anonymised CV and covering letter (please remove any identifying details such as name, address, or photos) by midnight on 1st July via the Workable link.
In your covering letter, please demonstrate your motivations for applying for the role, how the position aligns with your career plans, and the experience (professional, voluntary, or lived) that makes you a strong fit for the role in line with our values and the criteria outlined in the job description.
We encourage candidates to ensure their responses reflect their own skills, experiences, and personal voice. If AI tools are used, candidates should also explain how and why they used them.
Please use see our AI guidance for Job Applicants.
INTERVIEW STAGES
The selection process will consist of three stages (dates will be confirmed with shortlisted candidates):
Candidates will be asked to prepare a presentation (10–12 minutes maximum) on a major donor stewardship communications plan. Candidates should allocate no more than 3 hours to prepare this task.
ABOUT THE ROLE
Mission 44 exists to drive change and build a fairer, more inclusive future for young people around the world. As our work and partnerships continue to grow, so does our ambition to tell powerful stories that shine a light on the barriers young people face, champion solutions, and inspire meaningful action.
The Head of Major Donors will play a critical role in strengthening and stewarding Mission 44’s relationships with high-value donors, philanthropists, and strategic supporters.
This role will work alongside the Chief Engagement Officer to lead the development and delivery of a thoughtful, personalised and impactful Major Donors programme that deepens donor pipeline and engagement, increases contributions, strengthens long-term relationships, and inspires continued investment in Mission 44’s mission and impact.
The successful candidate will combine exceptional relationship management skills, a solid network of donors, strong project coordination and communications, with strategic thinking.
They will work closely across fundraising, communications, programmes and leadership teams to ensure donors experience meaningful engagement with Mission 44’s work, values and community.
Requirements
MAJOR DONOR CULTIVATION AND RELATIONSHIP MANAGEMENT (70%)
DONOR COMMUNICATIONS AND IMPACT REPORTING (20%)
SYSTEMS MANAGEMENT AND COLLABORATION (10%)
ABOUT YOU: SKILLS AND EXPERIENCE
ESSENTIAL
DESIRABLE
PERSONAL QUALITIES
Benefits
Mission 44 is a charity launched by Lewis Hamilton to drive change so that every young person can thrive in school and access great careers in STEM.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraising Assistant - North
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is an exciting, innovative, and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.
After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!
It is a fantastic time to be joining us and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Community Fundraising Assistant - North, to join our Community and Digital Fundraising team.
Have you answered Yes to these questions?
Does this sound like the opportunity to really take the next step in your career?
Excited to learn more about this position? Then please take a read through our recruitment pack which is included within this advert.
If you have the skills and ambition that we are looking for we are excited to receive your application. We are really looking forward to welcoming a new member to our team!
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
BMT is a small, agile charity growing its team, establishing a permanent office, and widening its national impact. This is a critical moment to join and help shape its future. We are seeking a proactive, collaborative senior leader who is equally comfortable with high-level direction and hands-on delivery - someone who gets things done, brings people with them, and acts consistently in the best interests of the organisation and the communities it serves. The COO will ensure BMT's finances, HR, operations, and administration run smoothly, whilst implementing robust systems and preparing the organisation for its next stage of growth.
About the British Muslim Trust
The British Muslim Trust is a UK-registered charity that provides confidential support and safe reporting for victims of anti‑Muslim hate across the UK, research and advocacy. BMT is dedicated to empowering communities through transformational support and to robustly monitor and record anti-Muslim hostility, hate crime and incidents. At the heart of the British Muslim Trust are grassroots communities around the country - the charity aims to connect with the most vulnerable - especially young people and women – who are most affected by anti-Muslim hostility.
The client requests no contact from agencies or media sales.
Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.
We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.
About the role
This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.
You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.
Key responsibilities
Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact
Provide accurate information on issues affecting older people including benefits, housing, care, health and local services
Carry out structured triage to identify needs, priorities and risks
Manage expectations clearly and sensitively
Identify safeguarding concerns and follow organisational procedures
Make timely referrals to internal services and external partners
Maintain clear professional boundaries while offering a warm, person-centred response
Record all contacts accurately and promptly on the organisation’s CRM system
Maintain clear, concise and professional case notes
Ensure confidentiality, consent and data protection requirements are met
Work closely with advisers, service coordinators and partner agencies
Take part in team meetings, supervision and training
Keep knowledge up to date on welfare benefits, services and local provision
Promote Age UK Bromley & Greenwich services positively and professionally
About you
Essential
Experience in frontline information, advice, triage or high-volume customer contact work
Confidence handling calls from people who may be distressed, anxious or frustrated
Strong listening and questioning skills
Ability to assess urgency and risk and take appropriate action
Clear verbal and written communication skills
Experience using a CRM or case management system
Good general IT skills including email and Microsoft applications
Understanding of confidentiality, safeguarding and professional boundaries
Awareness of issues affecting older people and carers
Commitment to equality, diversity and inclusion
Empathy, patience and a non-judgemental approach
Desirable
Experience in the voluntary sector or health and social care
Knowledge of welfare benefits, housing or adult social care
Experience of face-to-face advice or reception-based work
Knowledge of local services in Bromley or Greenwich
What we offer
27 days annual leave plus bank holidays (pro rata), including two days over Christmas
Pension scheme with 5% employee and 3% employer contributions
Employee Assistance Programme offering 24/7 support
Supportive team environment with training and development opportunities
If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.
We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.



The client requests no contact from agencies or media sales.