Supporter development officer jobs in Belfast

This is a fantastic opportunity to work directly with volunteers, community groups, healthcare professionals and local partners to strengthen community connections, amplify lived experience and ensure people affected by diabetes can access support, information and opportunities to get involved.

As our Engaging Communities and Volunteering Officer, you will play a key role in developing and strengthening community engagement across Northern Ireland.

You will recruit, support and empower a network of volunteers who are passionate about making a difference in their communities. Working collaboratively with community organisations, healthcare providers and voluntary sector partners, you will help raise awareness of diabetes, improve access to support and ensure Diabetes UK Northern Ireland is reaching diverse and underrepresented communities.

You will build trusted relationships, identify new partnership opportunities and support community led approaches that place people with lived experience at the heart of our work.

This is a varied role that combines community engagement, volunteer development, partnership building, project delivery and impact measurement.

About This Job

This is an exciting training role in Army Cadet Headquarters responsible for the governance of risk in the Army Cadets.

In this critical organisational safety role, you will both generate medical risk assessments and assure those generated by others. You will ensure appropriate medical governance and compliance processes are in place, including identifying organisational clinical risks and recommending appropriate policies. You will oversee incident reporting and trend analysis to support continuous improvement. This will include developing systems and reporting frameworks to provide a clear understanding of the organisation’s medical risk profile and supporting the volunteer team delivering advanced skills training to highly qualified first aiders.

Essential Skills

· Have a sound understanding of the role of medical support in the Army Cadets

· Hold an accredited assessing qualification

· Evidence of continuing personal and professional development

· Understand the legislative requirements for First Aid provision as set out by the HSE

· Understand legislative restrictions on medical scopes of practice.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our Aldershot office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a CV and Cover letter that details how you meet the requirements of the job description by 2359hrs Sunday 12th July 2026.

Interviews will be held in person in London during the week commencing 3rd August 2026.

While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Please be advised that this position may close earlier than the stated deadline if a sufficient number of high-quality applications are received. To ensure your application is considered, we strongly recommend submitting it as soon as possible. Candidates will be notified of the next stage in the recruitment process if they are shortlisted.

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Research and Development Officer
Contract: Permanent
Work Pattern: Part Time, 28 hours per week (0.8 FTE)
Salary: £34,408 per annum, FTE (£27,526 per annum for 28 hours per week), with annual salary increments for the first three years
Location: Homebased – however NCB and RiP has offices in Sheffield, Newton Abbot and Belfast that staff can work from should they choose.

The Vacancy

For over 20 years, Research in Practice has been at the forefront of supporting evidence-informed practice in adult social care. We are now looking for a passionate and experienced Research and Development Officer to join our adults’ team.

This is a fantastic opportunity for a skilled facilitator with strong experience in adult social care (or a related sector, e.g. housing, homelessness, mental health or criminal justice) who is motivated to make a real impact. While the role requires a solid understanding of research and its application, it is not a primary research post—instead, the focus is on translating evidence into meaningful learning and development opportunities.

You will play a key role in designing and delivering high-quality learning experiences, including programmes, full-day workshops, webinars, and events, working with diverse audiences such as senior leaders and practitioners.

What you’ll be doing

• Designing and delivering engaging learning and development activities for a range of audiences
• Translating complex research, policy, and legal frameworks into accessible, practical learning
• Developing high-quality outputs (e.g. publications, tools, and learning resources)
• Building strong relationships with stakeholders and supporting collaborative projects
• Managing multiple projects effectively in a varied and fast-paced environment

About you

We are looking for someone who brings:

• In-depth knowledge of adult social care, or related sectors such as criminal justice, housing and homelessness, or mental health
• Experience in facilitation and delivering learning, including workshops and webinars
• A strong understanding of research, policy, and practice frameworks
• Skills in knowledge mobilisation, with a passion for co-production and evidence implementation
• Proven experience in relationship management
• Excellent communication skills, including confident public speaking
• The ability to manage competing priorities and work flexibly (including occasional travel and overnight stays)

Research in Practice

Research in Practice is part of the National Children’s Bureau (NCB) family. For over 60 years, the NCB has been building a better childhood for all.

Research in Practice works with organisations across the adults and children’s social care, health and criminal justice sectors, supporting them to develop an evidence-informed approach to their work. Our focus is on using evidence from research, practice and lived experience, to provide resources that improve policy and services, in order to achieve positive outcomes for people of all ages.

About NCB

For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.

Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.

The Benefits

• 30 Days Annual Leave
• Generous Pension Scheme
• Cycle to work scheme
• Flexible Working
• Winter Holiday Closure & Break

Employee Assistance Programme

Closing date: 8am, Friday 10th July 2026
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible .

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

No agencies please.

Join the Bumblebee Conservation Trust as a part-time Senior Project Development Officer and help secure vital funding for nature’s recovery across the UK. This permanent, part time and home-based role is ideal for an experienced bid writer and relationship builder passionate about conservation, fundraising and making a real impact for bumblebees.

The Bumblebee Conservation Trust is looking for a motivated and resilient Senior Project Development Officer to identify funding opportunities, develop compelling proposals, and build strong relationships with funders, partners and colleagues. Working closely with fundraising, conservation, science, outreach and consultancy teams, you will help grow the scale and diversity of income needed to protect bumblebees and restore habitats.

You will bring excellent communication skills, strong attention to detail and the ability to manage deadlines in a busy, collaborative environment. If you are solutions-focused, organised and excited by the chance to turn ideas into funded projects that support nature conservation, this is a rewarding opportunity to make a meaningful difference.

The Trust is an Equal Opportunities employer.  This means that whilst seeking employment or during such employment with the Trust, we will seek to ensure equality of treatment for all persons regardless of sex, race, age, marital or civil partnership status, disability, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity status. 

At the Trust, we have a clear goal: to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on reaching for our vision, through the hard work and dedication of our passionate and creative employees.

Please visit our website vacancy page to learn about the role and find out more information on how to apply. fund

CASEwork is a growing finance shared service centre working exclusively with charities and not-for-profit organisations. Due to a significant growth in our charity clients in 2026, we are now seeking a Financial Controller to lead our team, reporting to our Finance Director.

What we offer

• Fully remote working
• 28 days annual leave, plus bank holidays
• Flexible working arrangements around home life and caring responsibilities
• 4–5 days per week, with working pattern open to discussion
• A values-led organisation working only with charities
• The opportunity to shape a growing finance shared service centre
• A varied role across multiple charity clients
• A supportive, practical and improvement-focused working environment

Why join CASEwork?

This is a chance to take on a senior finance role with real influence.

You will help shape how CASEwork delivers finance support to charities, strengthen the quality of our work, support a growing team, and improve the systems and processes that sit behind our client service.

If you are a charity finance professional who enjoys detail, likes making things better and wants to use your finance skills to support the charity sector, we would love to hear from you.

How to apply

Please download our job description and person specification. Send us your CV and a covering letter which clearly evidences how you meet the person specification.

The Operations Officer is a pivotal member of the team who will support the organisation to run its activities efficiently and effectively. As part of a small team, you will work collaboratively with most of the charity’s functions but in particular provide regular support to the SMT, finance, HR and fundraising teams.

Who we are:

WasteAid is an international non-governmental organisation that works in low and middle-income countries to implement environmental and economic empowerment programmes, focusing on support to nascent green businesses and grassroots entrepreneurs. The work improves the livelihoods of some of the poorest and most marginalised, promotes circular economy innovation and contributes to a cleaner and healthier future for all.

Our programmes focus predominantly on the reduction of plastic, organic, textile and e-waste pollution in areas of the world that have no formal waste management systems.

The organisation promotes and shares locally appropriate, evidence based inclusive practices, supporting and empowering others to take positive action. We partner with public, private and community-based organisations in countries where the lack of waste management systems is harming the environment, economy and society. We achieve our goals through our 3 flagship programmes:

- Our Wastepreneur programme for those individuals and micro businesses trying to make a living within the circular economy and make a difference in their communities.

- The WasteAid Circular Economy Network which brings together national stakeholders, local authorities and the private sector to tackle local waste challenges through networking, training, infrastructure support and innovation challenges.

- First Step Resource Management Programmes focus on a whole system approach to divert waste from landfill supporting community behaviour change, basic infrastructure, collector group training and end market development.

The organisation is just over 10 years old and has enjoyed sustainable growth with an annual budget this year of circa £1.2 million. It is a dynamic organisation with an international team who work in a supportive and collegial environment.

WasteAid currently implements programmes in The Gambia, India, South Africa and Uganda.

Purpose of Role

The Operations Officer is a varied role that helps keep the charity’s different functions running smoothly. Working closely with a small team a typical day can be a combination of regular tasks involving prompt and careful handling of incoming communications by email, post and telephone call, responding to invoices or payment requests and preparation of letters, contracts or reports. Other tasks such as recruitment support, staff onboarding, events and travel planning are less routine but may be part of your day as and when they occur.

Team co-ordinating

· Manage calendars and appointments, scheduling team meetings, appointments and events.

· Co-ordinate travel plans including booking transport, accommodation and supporting visa application processes.

· Attend quarterly Board meetings, taking minutes.

· Assist in the preparation and distribution of Board materials.

· Track charity assets and equipment, liaising with outsourced IT support as necessary.

HR Support

· Lead on fulfilment of recruitment campaigns, organising the recruitment pack, placing job adverts, handling applications, arranging interviews and tests.

· Issue contracts, contract variations, ensure signed records and references are filed.

· Prepare the induction of new joiners including introductory meetings and issuing equipment.

· Storing safeguarding records.

· Administer the charity’s HR filing system on SharePoint and the online HR management system.

· Keeping the charity organogram and staff profiles up to date.

· Logistic support for leavers, arranging collection of equipment.

Fundraising

· Work with fundraising colleagues to ensure that incoming communication is routed appropriately or responded to.

· Update records in the charity’s CRM system.

· Print and post written appeal letters.

· Logistics support for fundraising events, charity attendance at conferences, award ceremonies and trade fares.

Finance

· Handle incoming invoices and payment requests, obtaining authorisation from budget holders.

· Manage staff prepayment cards, topping up funds, issuing new cards and cancelling leavers’ cards.

· Prepare a bi-weekly payment run for international payments.

· Support the SMT with expense claims.

· Update the charity’s finance systems and file financial documents in SharePoint.

· Prepare Gift Aid claims, including utilising the charity’s CRM function.

Administration

· Manage personal and shared email accounts.

· Monitor and route incoming post.

· Answer incoming telephone calls, arranging a rota basis with colleagues.

· Preparing and issuing contracts, letters, reports or similar for signatures, including by Docusign.

· Keep all information confidential and comply with data protection and ethics legislation, including being up to date with GDPR requirements.

Other

· Ad-hoc procurement of goods or services as and when required.

· Comply with the charity’s policies and procedures.

· Occasional travel to charity meetings or events is required. Travel outside of the UK is unlikely.

· Any other reasonable duties as required.

Person Specification

Skills & Experience

This listing represents the full and ideal picture of the role. It is likely that not every strong candidate will be able to demonstrate all the listed attributes. If you feel that you can meet most of these qualifications, we encourage you to apply and give some thought as to how you might acquire any other necessary experience/skills after joining WasteAid.

Essential

· Experience in an administrative, operations, finance, HR or team coordination role.

· Excellent organisational skills and ability to manage competing priorities.

· Strong written and verbal communication skills.

· Good working knowledge of Microsoft Office, especially Outlook, Word, Excel and SharePoint.

· Ability to handle confidential information appropriately.

· Strong attention to detail.

· Comfortable working remotely and collaboratively with a small team.

Desirable

· Experience in a charity, NGO or international development organisation.

· Experience using CRM, HR or finance systems.

· Experience supporting recruitment, onboarding or governance processes.

· Understanding of Gift Aid, safeguarding administration or GDPR.

· Interest in waste management, circular economy, climate, environment or international development.

Personal Attributes

· A self-starter, enthusiastic, reliable and professional.

· Can-do attitude, taking a ‘hands-on’ approach to getting things done.

· Enjoys individual, team and collaborative working.

· Ability to work flexibly and know how to prioritise workload.

· Demonstrates a consistent high standard of work and attention to detail.

· Willingness to learn, confident to make improvement suggestions.

· Works with honesty and integrity and is aligned with WasteAid’s values.

The Pepper Foundation is a local charity funding children’s hospice care at home, specialised play and family days for children living with life-limiting and life-threatening conditions in Hertfordshire and Buckinghamshire. The Community Fundraiser will be joining Pepper at an exciting time as we launch our new three-year fundraising strategy. Backed by committed investment and with full Board approval, we are delighted to be growing the charity to deliver sustainable income that directly supports local children and families with hospice care in the comfort of their own homes. 

This is an exciting opportunity for an experienced relationship-builder to lead and grow community fundraising and challenge events activity, helping to raise vital income for The Pepper Foundation.

You will take ownership of a varied portfolio of community fundraising activity, building and developing relationships with volunteers, schools, clubs, local businesses and community groups, while also nurturing existing supporters and creating an excellent experience for everyone who engages with us. You will lead the day-to-day delivery of our community fundraising and challenge events activity, proactively identifying new opportunities, developing a strong pipeline of support and managing your portfolio to grow income and deepen engagement with The Pepper Foundation.

Hours: 30 hours per week (37.5hrs FTE) working from home - applicants must live within Hertfordshire or Buckinghamshire (or surrounding counties)

Salary: £25,600 pro-rata (£32,000 FTE)

Key Responsibilities:

Financial

• Deliver or exceed agreed income targets across community and challenge event  fundraising activities.
• Manage agreed budgets for community fundraising activities and challenge events, monitoring income and expenditure and ensuring activity is delivered in line with agreed targets and plans.
• Ensure activities are delivered as cost-effectively as possible, monitoring expenditure and helping to maximise return on investment.
• Develop and refine fundraising products, activities and supporter experiences that put supporters at the centre of what we do and encourage long-term engagement.
• Develop and maintain a pipeline of community fundraising opportunities, identifying prospects, converting enquiries and building repeat support from individuals, groups and local organisations.
• Help convert one-off supporters and new enquiries into repeat fundraising relationships through strong stewardship, follow-up and tailored engagement.

Communication
• Build and develop strong long-term relationships with community groups, schools, clubs and individuals to increase awareness, support and donated income.
• Support and manage key fundraising volunteers to help deliver income and activities.
• Work with the Head of Fundraising and marketing partners to ensure community and challenge fundraising activities are promoted effectively through suitable online and offline channels.
• Confidently communicate the work of The Pepper Foundation and inspire support through a variety of channels, including informal conversations, networking, presentations, written materials, newsletters and website copy.
• Deliver a high standard of donor and supporter care to maximise fundraising potential and encourage long-term support.
• Contribute ideas and content for promotional materials within agreed budgets and timelines.
• Identify and pursue opportunities to broaden participation in community fundraising and increase supporter engagement across the region.
• Proactively identify, develop and secure new community fundraising opportunities with local schools, groups, businesses and supporters to grow income and broaden engagement.
• Ensure relevant staff and volunteers are well briefed on community fundraising activities.
• Always represent The Pepper Foundation positively and professionally.
• Communicate confidently with a wide range of supporters and stakeholders, handling queries and resolving issues in a calm and professional way.
• Work collaboratively with colleagues across the fundraising team to ensure community fundraising activity is aligned with the wider fundraising strategy and income goals.

Management

• Recruit, train, support and motivate fundraising volunteers to help deliver community fundraising activities and events.
• Manage relationships with external suppliers and partners, such as venues and event providers, to support successful delivery.

Planning and Organisation
• Develop and deliver activity, stewardship and campaign plans for community and challenge event fundraising within agreed priorities, budgets and income targets.
• Deliver high-quality fundraising events that raise awareness of The Pepper Foundation across Buckinghamshire and Hertfordshire.
• Use Donorfy, our fundraising CRM, to administer and manage fundraising activity accurately and effectively, working with the Database Volunteer as needed.
• Produce post-event evaluations and recommendations in line with agreed requirements.
• Use insight, pipeline information and performance data to review results, identify trends and recommend improvements to future activity.
• Manage the day-to-day planning and delivery of key events and campaigns, making decisions within agreed plans, budgets and fundraising procedures.

• Take responsibility for health and safety in community fundraising activities, ensuring appropriate risk assessments are completed and relevant fundraising and safety procedures are followed.
• Respond appropriately to unexpected incidents at community fundraising events, following agreed procedures and escalating where needed.
• Take an active role in setting up and clearing down events and community fundraising activities, including periods of standing and occasional unsocial hours.
• Arrange appropriate Pepper Foundation attendance at local community events when needed.
• Manage resources effectively, including volunteer support, to maximise reach, income and engagement.

Reporting

• Produce regular reports on pipeline, activity, outcomes, income performance and learning for the Head of Fundraising, highlighting opportunities, risks and recommendations.

How to apply: For further details about the role, please download our recruitment pack. Please send your CV with a cover letter explaining why you would make a great candidate for this role and how you meet the job description. 

Closing date: Monday 13th July 2026 at 5pm

Interview dates: First-round interviews on 22nd and 23rd July with second-round interviews on 29th July 2026.

Interviews will take place at our office in Berkhamsted. Please let us know if you have any accessibility requirements or need any adjustments for the interview.

If appointed, an enhanced DBS check will be required.

We have an opportunity for a dedicated Case Officer to join our South East casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across South East on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.

Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.

Reporting to the area Casework Services Manager, key responsibilities will include:

- Manage casework support, providing direct support, advice and guidance to beneficiaries,
- Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs
- Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services
- Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary
- Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support
- Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).

The role is primarily homebased and will have regular travel around the South East area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.

A valid UK Driving Licence is an essential requirement for this role. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

Interview Dates:        3rd and 6th July 2026

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

We have an opportunity for a dedicated Case Officer to join our South West casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across Dorset, Hampshire and Isle of Wight on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.

Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.

Reporting to the area Casework Services Manager, key responsibilities will include:

- Manage casework support, providing direct support, advice and guidance to beneficiaries,
- Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs
- Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services
- Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary
- Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support
- Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).

The role is primarily homebased and will have regular travel around the Dorset, Hampshire and Isle of Wight area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.

A valid UK Driving Licence is an essential requirement for this role. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

Interview Dates:        13th and 14th July 2026

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

Lincolnshire Rural Support Network (LRSN) is seeking an exceptional new Chief Executive Officer to lead the next chapter of our journey, supporting the agricultural and horticultural community across Lincolnshire.

This is a rare opportunity to lead a charity with real heart, strong community roots, and a clear purpose: ensuring no one in Lincolnshire’s rural community faces difficulty alone.

For over 25 years, LRSN has been a trusted lifeline, providing confidential, compassionate support to individuals and families facing crisis, isolation, and change. We are a listening organisation at our core, rooted in empathy, trust, and a deep understanding of rural life.

We are now looking for a professional, strategic CEO, who can build on this strong foundation; someone who will inspire people, strengthen partnerships, and lead with clarity and conviction in a changing world.

ABOUT THE ROLE

This is a pivotal leadership position, responsible for shaping the strategic direction, sustainability, and impact of LRSN. Reporting to the Board of Trustees, you will lead a committed team of staff and volunteers, working collaboratively to ensure our services continue to reach those who need them most.

YOU WILL

• Provide clear, values-driven strategic leadership to grow LRSN’s reach and impact.

• Champion a positive, inclusive culture that empowers staff and volunteers.

• Strengthen income streams and ensure long-term financial sustainability.

• Act as a compelling ambassador for LRSN, building partnerships across sectors.

• Ensure strong governance, compliance, and effective organisational performance.

• Use insight and data to drive decision-making and continuous improvement.

WHY JOIN LRSN?

At LRSN, everything we do is guided by our values: we listen, we care, we serve others, we value people, we reach out, and we strive for excellence.

You will be joining an organisation with:

• A strong reputation and trusted presence across Lincolnshire.

• A dedicated and skilled volunteer network at its heart.

• A clear mission: that no one in our rural community should face difficulty alone.

• The opportunity to shape the future of a vital charity.

ABOUT YOU

You’ll bring senior leadership experience, strong charity and fundraising insight, financial confidence, and the ability to motivate people around a shared mission. A genuine connection to rural life and the farming community will help you thrive in this role.

Whether you are already operating at CEO/Head of Charity level or ready to step into your first top leadership role, you will be driven by purpose and passionate about making a difference.

WHAT WE OFFER

SALARY: Competitive Salary to be discussed on application

HOLIDAYS: 28 days plus public holidays

HOME-BASED WORK: with the requirement to travel for events and meetings

PENSION SCHEME: Contributory Pension Scheme - further details on application

For more information, a recruitment pack is available which will be sent on application.

 

HOW TO APPLY

To apply, please submit your current CV and a supporting letter of application addressed to our Chair of Trustees, Matthew Phillips, outlining your reasons for applying, motivation and what you would bring to the role.

Closing date: 30th June 2026

Interviews will take place in two stages: First interviews 6th July and second 24th July 2026.

LRSN is committed to equality of opportunity. All applications will be treated in confidence.

We have an opportunity for a dedicated Case Officer to join our Greater Manchester casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across Greater Manchester on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.

Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.

Reporting to the area Casework Services Manager, key responsibilities will include:

- Manage casework support, providing direct support, advice and guidance to beneficiaries,
- Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs
- Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services
- Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary
- Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support
- Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).

The role is primarily homebased and will have regular travel around the Greater Manchester area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.

The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

We have an opportunity for two dedicated Case Officers to join our North East casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across the North East on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.

Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.

Reporting to the area Casework Services Manager, key responsibilities will include:

- Manage casework support, providing direct support, advice and guidance to beneficiaries,
- Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs
- Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services
- Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary
- Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support
- Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).

The role is primarily homebased and will have regular travel around the North East area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.

A valid UK Driving Licence is an essential requirement for this role. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

Interview Dates:        week commencing 13th July 2026

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

About Kidney Care UK

Around 3.5 million people in the UK live with chronic kidney disease, and one million of them don’t know that they do.

Since 1975, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.

About the Patient Support Service

The Patient Support Service provides practical, emotional and financial support for anyone affected by chronic kidney disease. Whatever the need presented, we empower people living with CKD and their families and carers to understand their options and make informed choices to positively navigate their experience of CKD. We’ll walk alongside them for as long as they need us to.

About the Role

Our regional Patient Support Officers play a key role in establishing Kidney Care UK in their designated region and enabling patients, their families, carers and professionals to access independant support on social, financial, health advocacy and wellbeing.

You will proactively engage with kidney patients and their families as a source of advice,information, and support to improve care and wellbeing outcomes for kidney patients. You will seek to inform and empower individuals, providing the tools and knowledge to enable confident self-management and be the regional face of Kidney Care UK patient support services, raise awareness of the service and the Charity and build strong relationships with kidney patients, the renal units, Kidney Patient Associations (KPAs), health professionals and other kidney stakeholder groups in the region. 

You will be responsible for the day-to-day delivery of the Patient Support Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location.

Key Responsibilities:

•  Liaise with and support patients and their carers face to face and by telephone to provide information, advice and support on a range of personal, emotional and practical matters.
• Through regular visits to renal units in your designated area, establish and maintain a presence to enable patients' easy access to Kidney Care UK support services.
• Promote and attend local health information events to raise awareness of Kidney Care UK and the benefits of its Patient Support Service with kidney patients, their families and relevant health professionals. 
• Establish and maintain strong relationships with the regional kidney community through fully engaging with KPAs, health professionals and relevant health and community stakeholder groups.
• Maintain accurate records to allow effective reporting on key performance indicators such as number of patients supported, type of support provided, key needs etc.

About you

You will have an empathy with our patient group and an understanding of kidney disease and the needs of people with kidney disease, their families and carers. You will be able to work independantly and have excellent communication skills, both verbal and written and above all have the ability to deal professionally, calmly and sympathetically with people affected by kidney disease.

An understanding of the relevant UK benefits legislation and entitlements is essential as is having excellent IT skills, including Word, Powerpoint and Excel. You will hold an Advice and Guidance qualification or be willing to complete it within 6 months of service in the role.

The role is home based but you will need to live within the region that you are applying for and have the ability to travel independantly throughout the area on a regular basis and to attend national meetings/events as required. There will also be a requirement to undertake occasional evening and weekend work and some flexibility to be able to work some irregular hours to meet the needs of our patients.

The areas are as follows:

North East: Newcastle Upon Tyne, Sunderland and North Cumbria. This role is part funded by the North Gas Network through the vulnerability and carbon monoxide allowance fund.

South West: Cornwall, Devon, Exeter and Plymouth. This role is funded by Wales and West Utilities through the vulnerability and carbon monoxide allowance fund.

Please be aware that as they are funded positions they are fixed term posts until 31 May 2028. There is a possibility of extension but no guarantee.

Safeguarding statement

Kidney Care UK is committed to safeguarding and promoting the welfare of children, young people and Adults at Risk and expect all staff and volunteers to actively support this commitment. An Enhanced DBS will be required for this role.

If you feel you are the right fit for the role, please press Apply, where you will be asked to upload a recent CV and cover letter. In your cover letter please demonstrate in no more than 2 sides of A4 how you meet the person specification and please state which area you are applying to.

We look forward to hearing from you.

• 30 hours/week (0.8FTE)
• £35,000p.a. pro rata (actual salary £28,378.38) plus 6% pension contribution 
• Remote

Rape Crisis England & Wales (RCEW) is the national campaigns and membership body for a network of independent, community-based Rape Crisis Centres working to end child sexual abuse, rape, sexual assault, sexual harassment and all other forms of sexual violence.

The 24/7 Rape and Sexual Abuse Support Line is a national service led by Rape Crisis England & Wales and funded by the Ministry of Justice.

We are looking for a thoughtful and committed *professional who can combine strong safeguarding knowledge with a collaborative approach to quality assurance and service improvement.

Job Summary

The Support Line Safeguarding & Quality Assurance Coordinator is responsible for the day-to-day quality control, safeguarding oversight, and assurance of the 24/7 Support Line. Acting as the Designated Safeguarding Officer (DSO) for the service, the postholder will provide oversight and assurance of safeguarding practices, complaints, and quality issues are managed appropriately, consistently, and in line with organisational policies, procedures and statutory requirements.

The role is responsible for coordinating and delivering a proactive quality assurance programme that assesses practice, monitors compliance with policies and procedures, identifies areas for learning and development, and supports continuous service improvement. Through audits, case reviews, and quality monitoring activities, the postholder will identify themes, risks, and opportunities to strengthen practice and improve service delivery.

The Support Line Safeguarding & Quality Assurance Coordinator will be experienced in customer service, safeguarding, and quality assurance, including responding to complaints and concerns, with the ability to communicate appropriately and sensitively with a range of stakeholders, including complainants, survivors, delivery partners, and colleagues. They will have a strong understanding of sexual violence, safeguarding responsibilities, and the wide-ranging impacts on survivors and those supporting them.

*This role is restricted to applicants who are female. This is a Genuine Occupational Requirement (GOR) in accordance with Schedule 9, Part 1 of the Equality Act 2010.

Due to the nature of the role, the post holder will be required to provide direct support to women and children who have experienced sexual violence and abuse. The role involves working in women-only spaces and delivering trauma-informed services where privacy, dignity, and the ability to build trust with service users are essential.

We consider that being female is an occupational requirement for this role, and that applying this requirement is a proportionate means of achieving a legitimate aim, namely the provision of safe, appropriate, and effective support services to survivors.

This requirement has been carefully considered in line with equality legislation and is applied only where it is necessary for the effective delivery of the service.

Key Responsibilities

Safeguarding and Quality Assurance

• Act as the Designated Safeguarding Lead (DSL) for the national 24/7 Support Line, providing safeguarding oversight, guidance, and decision-making across all delivery partners.
• Lead and coordinate safeguarding and quality assurance activity across partner organisations to ensure services are delivered safely, consistently, and in line with organisational standards, contractual requirements, legislation, and best practice.
• Identify, assess, manage, and appropriately escalate safeguarding concerns relating to adults and children, ensuring concerns are recorded and responded to in accordance with safeguarding procedures and statutory guidance.
• Oversee and undertake safeguarding audits, case reviews, complaint investigations, and quality assurance activities to monitor compliance and identify areas for improvement.
• Monitor safeguarding, complaints, and quality assurance trends across the service, identifying themes, risks, learning opportunities, and recommendations for continuous improvement.
• Ensure safeguarding records, referrals, investigations, and quality assurance documentation are maintained accurately, confidentially, and in line with data protection and information governance requirements.
• Develop and maintain effective working relationships with delivery partners, commissioners, safeguarding agencies, and other stakeholders to support collaborative service delivery and safeguarding responses.
• Contribute to the development and delivery of safeguarding and quality assurance training, guidance, and resources, working in partnership with 24/7 Support Line Managers to promote a culture of accountability, continuous learning, reflective practice, and ongoing service improvement.

Complaints, Feedback and Quality Control

• Act as the first point of contact for complaints relating to the 24/7 Support Line, ensuring responses are managed sensitively, appropriately, and within agreed timescales.
• Investigate complaints and service concerns in collaboration with delivery partners, establishing findings and making recommendations for resolution and service improvement.
• Maintain accurate and up-to-date records of complaints, feedback, investigations, outcomes, and actions taken.
• Work with delivery partners to ensure consistent collection and review of service user feedback across the Support Line.
• Analyse concerns, risks, themes, and patterns identified through complaints, feedback, safeguarding activity, and quality assurance processes, taking responsibility for driving improvements, promoting learning, and working collaboratively with Support Line Managers to strengthen practice and enhance service quality.
• Coordinate and oversee Quality assurance activities, including call and chat monitoring, case reviews, and feedback processes, ensuring consistent application across all partners.

Data, Reporting and Insight

• Work collaboratively with the Data and Impact Coordinator to review and analyse service data, outcomes, complaints, safeguarding concerns, and quality assurance findings.
• Produce reports, summaries, and actionable insights for the Support Line Operations Manager, commissioners, or funders as required.
• Identify trends, recurring themes, and development needs across the partnership, supporting improvements to training, guidance, policies, and operational practice.
• Support the monitoring of service quality, safeguarding performance, and compliance against agreed standards and contractual requirements.

Service Improvement

• Ensure learning from safeguarding activity, complaints, feedback, and quality assurance informs continuous service improvement and operational development.
• Work collaboratively with colleagues and delivery partners on service improvement initiatives, including accessibility, consistency, and service user experience.
• Contribute to the development of processes and systems that strengthen quality, safeguarding practice, and partnership working across the national Support Line.

Synergy with the wider work of RCEW

• Participate in team meetings, cross-organisational projects, and wider organisational activities as required.
• Maintain effective communication and collaborative working relationships with colleagues across the organisation and partner network.
• Keep up to date with relevant legislation, safeguarding guidance, sector developments, and wider organisational priorities relevant to the role.

This list is indicative only, not exhaustive. It is intended to reflect a range of duties the post-holder will be expected to perform but additional duties commensurate with the role may be required. The job description will be reviewed from time to time and may change in light of experience and changing circumstances, in consultation with the post-holder. We ask all employees to uphold our organisational values, support our mission and purpose, and to maintain respectful and collaborative relationships with colleagues at all levels of the organisation.

Person Specification*

• Experience of working to improve support services, ideally within a quality assurance, safeguarding, customer service, helpline, or support service environment.
• Experience acting as a Designated Safeguarding Officer (DSO), safeguarding lead, or in a similar role with responsibility for safeguarding oversight and decision-making, or a willingness to undertake relevant DSO training.
• Experience of handling complaints, concerns, or service issues effectively and sensitively.
• Excellent knowledge of safeguarding practice, including the ability to recognise, assess, and respond appropriately to a range of safeguarding concerns relating to adults and children.
• Experience using data, feedback, and performance information to identify trends, monitor service quality, support decision-making, and drive continuous improvement.
• Experience of assessing practice, identifying learning opportunities, and supporting service and practice development.
• Strong understanding of how helpline or support services operate, including service user needs, operational challenges, and quality standards for call and chat handling.
• Knowledge of best practice in complaints handling, safeguarding, quality assurance, and continuous improvement.
• Awareness of accessibility requirements and inclusive practice, with the ability to support services that are accessible to diverse user groups.
• Strong customer service skills, with the ability to communicate sensitively, professionally, and appropriately with complainants, survivors, colleagues, and stakeholders.
• Strong analytical and problem-solving skills, with the ability to investigate concerns, assess information objectively, identify themes and trends, and make clear recommendations.
• Good organisational and time management skills, with the ability to manage competing priorities and maintain accurate records.
• Experience of coordinating quality assurance activities, audits, service reviews, or improvement initiatives.
• Experience working within the sexual violence, violence against women and girls (VAWG), safeguarding, or wider support sector.
• Experience of working with multiple partner organisations or external stakeholders.
• Knowledge of trauma-informed practice and survivor-centred approaches.

Personal Attributes

• A passion for making a difference and for delivering high quality support services for survivors of sexual violence.
• Able to think critically and assess information objectively.
• Able to see the big picture, to see the connections between complaints, feedback and QA insights and how the service is delivered.

Success in the role of Support Line Safeguarding & Quality Assurance Coordinator is determined by the ability to work collaboratively with delivery partners and stakeholders to ensure safe, high-quality, and consistent service delivery across the national 24/7 Support Line. The role will ensure that safeguarding, complaints, feedback, and quality assurance activity informs continuous improvement and supports positive outcomes for service users. Key measures of success include:

• Complaints, safeguarding concerns, and quality issues are managed effectively, appropriately, and within agreed timescales and organisational procedures.
• Quality assurance and safeguarding oversight processes are implemented consistently across all delivery partners.
• Feedback collection and engagement processes remain effective, with feedback collection rates maintained above agreed targets.
• Trends, risks, learning, and insights from safeguarding, complaints, feedback, and quality assurance activity are regularly analysed and used to inform service improvement and operational practice.
• Regular, accurate, and data-informed reports are provided to the Support Line Operations Manager or funders as required.
• Positive working relationships are maintained with delivery partners, colleagues, and external stakeholders to support safe and effective service delivery.

How to Apply

To apply, please submit a CV and a covering letter (no more than two pages) explaining why you are interested in this role and how your experience meets the person specification.

Eligibility

Applicants must have the right to work in the UK. Evidence of this will be required prior to appointment.

Additional Information

Please note: We reserve the right to close this vacancy early should we receive a sufficient number of applications. We therefore encourage interested candidates to apply as soon as possible.

Due to the volume of applications received, only candidates selected for interview will be contacted.