Legacy and jobs

A fantastic opportunity has arisen within our award-winning fundraising team, to join us in an exciting new role of Legacy and In Memory Manager (Lead).

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women, and that’s why we will always strive to do more for our patients and families. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals, and to make our hospital feel just like home. 

This role requires someone with experience in legacy administration and promotion and/or in memory fundraising, as well as excellent communication skills and a strategic mindset. We need someone with previous experience in relationship management and income generation - ideally within a legacy and/or in memory setting - who is able to lead and inspire our supporters and staff in order to generate long term income and awareness for the charity.

To be successful in this role you will: 

• Lead the development and delivery of legacy marketing and in-memory fundraising strategies to drive sustained income growth and supporter retention
• Be self-motivated, independent and target-driven
• Act as the subject matter expert on legacy administration and in-memory giving, providing guidance, training, and mentoring while promoting a strong culture of philanthropy
• Manage all aspects of legacy casework, including complex and contentious cases, ensuring effective stakeholder relationships and full compliance with legal, regulatory, and best practice standards
• Oversee data management, reporting, and analysis to generate insights, improve processes, and support accurate forecasting and long-term financial planning
• Collaborate across teams to maximise fundraising opportunities, enhance donor engagement across channels, and deliver impactful events and integrated giving initiatives
• Posses a natural confidence in talking to people with high emotional intelligence and resilience due to the sensitive nature of the role, with excellent communication and relationship building skills.

What we offer: 

• Flexible and hybrid working to support work-life balance 
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
• Enhanced Maternity and Paternity Pay 
• Employee Assistance Program and Lifestyle Savings
• Free flu jabs 
• Cycle to work scheme 
• Charity events throughout the year 
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 
• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance. 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

PLEASE NOTE: Within our organisation, this role is titled Legacy and In Memory Lead. This reflects our internal structure and does not change the scope or responsibilities described in this advert.

We will conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.

We have an exciting opportunity for a Legacy Administration Officer to join our Legacy Administration Team at Diabetes UK.

You will be playing a crucial role in securing long-term, sustainable income that is critical in achieving Diabetes UK’s strategic goals, including funding research, tackling stigma and supporting people to live well with diabetes. Legacies are thoughtful gifts which help us to make a significant difference to the lives of those living with diabetes across the UK, and continue our fight towards a future where diabetes can do no harm.

This Legacy Officer role offers the chance to develop your own skills and capabilities within legacy administration whilst promoting the Diabetes UK values and positive culture at all times. There is the opportunity to manage your own case load of pecuniary gifts depending on expertise and enthusiasm to learn.

This is an exciting opportunity for a senior fundraising professional who combines strategic thinking with excellent relationship-building skills and a passion for making a tangible difference.

The Fundraising Manager will lead on the development and growth of several key income streams, including:

• Major Donors
• Corporate Partnerships and Giving
• Regular Giving
• Gifts in Wills (Legacies)

Working in close partnership with SUDEP Action's other Fundraising Manager (who oversees Community fundraising, Trusts and Grants and other aspects of our in-memory giving), the postholder will also share responsibility for the development, delivery and performance of wider fundraising activity across the charity.

A significant aspect of this role will involve re-engaging existing high-value supporters while identifying and cultivating new prospects. The ideal candidate will be confident networking, opening doors, building meaningful relationships and inspiring people to support a cause that may be unfamiliar to them.

The postholder will work collaboratively with colleagues across the organisation, including fundraising colleagues, the CEO, and wider management team, drawing upon their expertise to develop effective fundraising plans, test assumptions and ensure the charity is represented professionally, authentically and consistently.

Given the nature of SUDEP Action's work, the role also requires sensitivity, empathy and the ability to engage thoughtfully with people affected by epilepsy and bereavement.

Full details of the role and experience required can be found in the Job Pack attachment.

In this important role, you’ll build meaningful relationships with supporters, helping them understand the impact a legacy gift can have on rural communities across Africa. You'll develop and deliver engaging stewardship, providing supporters with a positive and inspiring experience at every stage of their journey.

Through your work, you'll help secure sustainable funding that enables rural communities across Africa to thrive for generations to come.

We are supporting an incredible global charity to find a Senior Legacy Marketing Manager to lead the UK legacy marketing programme, while supporting the international legacy marketing strategy across the fundraising markets.

Location:
Surrey - Hybrid working - 2 days per week in the office.

The role:
- Strategy and coordination: Lead the strategy and coordination of the UK and international legacy marketing activity.

- UK legacy marketing delivery: Oversee and deliver UK legacy marketing

About Cynthia Spencer

Cynthia Spencer Hospice provides specialist palliative care for people living with life-limiting illnesses across West Northamptonshire. Cynthia Spencer Hospice Charity works alongside the Hospice to raise the additional funds needed to support this vital care for patients and their families.

We are on an exciting journey to grow our income and reach more people across our community. Gifts in Wills play an incredibly important role in helping to secure the future of hospice care and we are looking for a dedicated Legacy Fundraiser to develop this important area of our fundraising.

About the role

We are looking for an experienced Legacy Fundraiser. You will take ownership of Cynthia Spencer Hospice Charity's legacy fundraising programme, developing activity that increases awareness of gifts in Wills, grows our pipeline of legacy supporters and provides excellent stewardship throughout their journey with us.

The role will oversee legacy activity from initial enquiry and pledge through to notified gifts and estate administration, building sensitive and trusted relationships with supporters, families, executors, solicitors and professional partners.

Working closely with colleagues across Income Generation, Marketing and Finance, the postholder will help build a strong legacy culture and ensure gifts in Wills remain an important and sustainable source of future income for hospice care.

Duties and Key responsibilities

• Develop and deliver an annual legacy fundraising plan to grow awareness, enquiries, pledges and future income.
• Act as the main point of contact for legacy supporters, providing warm, sensitive and personalised stewardship.
• Develop and manage the legacy supporter journey from initial enquiry through to ongoing pledger stewardship.
• Plan and deliver legacy marketing activity across print, digital, email, newsletters and campaigns, working closely with Marketing colleagues.
• Maximise opportunities through national initiatives including Hospice UK legacy campaigns and Remember A Charity Week.
• Build relationships with local solicitors, Will writers and other professional partners across West Northamptonshire.
• Develop talks, events and other opportunities to raise awareness of gifts in Wills with supporters and the wider community.
• Manage notified legacies from notification through to receipt, liaising appropriately with executors, solicitors, families and Finance.
• Maintain accurate records of legacy enquiries, pledgers, notified estates, expected income and payments received.
• Maintain and report on the legacy pipeline, agreed KPIs, campaign performance and income forecasts.
• Use data and insight to identify opportunities and continually improve legacy fundraising activity.
• Develop understanding and confidence around legacy giving across the Charity, supporting colleagues to recognise appropriate opportunities.
• Keep up to date with legacy fundraising best practice, regulation and relevant developments within the sector.
• Represent Cynthia Spencer Hospice Charity professionally and positively at all times.

About You

Experience and Knowledge

Essential

• Experience in fundraising, supporter engagement, relationship management or a relevant customer-facing role.
• Experience of developing and maintaining strong relationships with individuals and external stakeholders.
• Experience of managing projects, campaigns or an area of work from planning through to delivery.
• Experience of using databases/CRM systems and maintaining accurate and confidential records.
• Understanding of excellent supporter stewardship and the importance of developing long-term relationships.

Desirable

• Experience of legacy fundraising, legacy administration or Individual Giving.
• Understanding of Wills, probate and estate administration.
• Experience of working with solicitors, Will writers, executors or other professional advisers.
• Experience within a charity, hospice or healthcare environment.
• Knowledge of fundraising regulation and the Code of Fundraising Practice.

Skills and Personal Qualities

• Excellent relationship-building and communication skills, with the ability to establish trust and rapport.
• A warm, compassionate and sensitive approach, particularly when discussing Wills, illness, death or bereavement.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage a varied workload and competing priorities.
• Proactive and self-motivated, with the confidence to take ownership of an area of fundraising.
• Excellent attention to detail, particularly when dealing with financial, legal and supporter information.
• Confident working with data and using insight to inform activity.
• Comfortable developing relationships with professional partners and speaking to individuals or groups.
• Collaborative and able to work effectively across different teams.
• Diplomatic, discreet and able to maintain confidentiality.
• Creative, enthusiastic and motivated to grow legacy giving.
• Passionate about the work of Cynthia Spencer Hospice and the difference hospice care makes to local people and their families.

General Responsibilities

The postholder will:

• Work within and promote the Charity’s values, policies and procedures.
• Maintain confidentiality and comply with data protection requirements.
• Take responsibility for their own professional development.
• Attend relevant meetings, training and Charity activities.
• Work collaboratively with colleagues and contribute positively to the wider organisation.
• Undertake any other reasonable duties appropriate to the level and responsibilities of the post.

Harris Hill are delighted to be working with a fantastic charity to recruit for a Senior Legacy Acquisition Officer.
This is an exciting new role created as part of a significant investment in legacy fundraising. You will play a key role in delivering a new, integrated legacy acquisition campaign designed to grow the number of supporters considering leaving a gift in their Will, while also increasing broader consideration of giving.

As a Senior Legacy Acquisition Officer, you will lead the delivery, monitoring and continuous improvement of a new integrated legacy acquisition campaign.
You will manage activity end to end, from initial briefing and campaign launch through to testing, optimisation and evaluation, working closely with internal teams and external agencies.

Key responsibilities will include:
• Delivering an integrated legacy acquisition campaign across TV, digital, radio, print and other channels.
• Managing campaigns from briefing and launch through to ongoing review, testing and optimisation.
• Developing and delivering annual test plans to improve campaign performance.
• Managing campaign budgets, timelines and quality standards.
• Growing the number of quality legacy hand raisers year-on-year and meeting agreed acquisition and cost-per-hand-raiser targets.
• Supporting increased consideration of leaving a gift in a Will and broader consideration of giving.
• Ensuring legacy acquisition activity integrates effectively with wider brand, fundraising and supporter engagement activity.
• Developing an excellent supporter and enquirer journey, ensuring a supporter first approach throughout.
• Producing regular performance updates and quarterly impact reports for senior leadership.
• Working collaboratively with legacy, stewardship, supporter engagement, brand and supporter care colleagues.
• Ensuring legacy messaging and supporter journeys align with wider brand positioning and fundraising propositions.

You will have:
• Proven experience delivering integrated fundraising or marketing campaigns across multiple channels, including TV.
• Strong project management skills and experience managing campaigns end-to-end.
• A good understanding of fundraising and acquisition principles, including KPIs, testing and optimisation.
• Experience working with external agencies, such as creative, media and/or telemarketing suppliers.
• Strong organisational and administrative skills, with confidence managing campaign activity and data.
• Experience using data and insight to monitor performance, identify opportunities and improve results.
• Excellent communication skills, with the ability to brief agencies and collaborate effectively with internal teams.
• Experience developing compelling, audience-led creative or campaign communications.
• Experience developing and implementing campaign test plans and working against clear hypotheses.
• Confidence producing campaign reports and presenting recommendations to senior stakeholders.
• An understanding of the importance of tone, trust and supporter experience within legacy fundraising.
• A positive, collaborative approach and the ability to turn strategy into well-run, effective campaigns.
Experience of legacy fundraising, gifts in Wills or long-term supporter engagement would be advantageous, as would experience developing telemarketing scripts, FAQs and supporter materials, and using brand or consideration tracking to measure attitudinal change.

Salary & Benefits
• Salary: £41,500 per annum
• Contract type: 12 months FTC, full time, 35 hrs a week
• Location: London, hybrid working, one day a week in the office

Recruitment process: Cv to [email protected]

If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Salary: £20,000 at 17.5hrs a week (£40,000 per annum pro rata)

The Farming Community Network (FCN) is a UK-wide voluntary organisation and charity that aims to improve the health and wellbeing of people in farming and ‘walk with’ people at times of difficulty and change. We have been described as a ‘lifeline’ and a ‘trusted friend’ by people we have helped, and support over 12,500 people in agriculture each year with a wide range of issues.

We are recruiting a part-time Trust Fund and Legacy Development Manager. You will be reporting to the Head of Partnerships.

You will build vital relationships with Trusts, Foundations and other grant providers, generating income and helping to ensure the financial sustainability of the charity.  

You will also focus on increasing the volume and value of legacies left to FCN and nurturing these relationships and opportunities.

Now is an exciting time to be joining FCN – we are currently delivering our three-year strategy (2025 - 2027) and we are working with a wide range of stakeholders to create a resilient farming future for the next generation of farmers.

You will be working under your own initiative for much of the time, and will need a valid, clean driving license and own transport. Mileage expenses are reimbursed.

Key Relationships:

Internal: Close working relationships with Head of Partnerships, Head of Operations and Communications, Head of Finance and HR and other staff members.  

External: Liaising with Trusts, Foundations, families and a wide range of other stakeholders. 

Key responsibilities:

The Trust Fund and Legacy Development Manager will be responsible for:

Trusts:

- Lead on the development and delivery of a new trust fundraising strategy.

- Identify, research and write compelling applications to meet and / or exceed income targets.

- Oversight and management of relationships with existing and new trusts and foundations and delivering funding reports to a high and consistent standard, including evaluating impact.

- Writing and submitting high-quality bids and tailored proposals to secure charity funding from trusts, foundations, grant providers and other sources.

- Monitoring requirements of trust fund projects, including meeting deadlines and collating relevant information.

- Working with the Senior Leadership Team to identify opportunities and develop project proposals aligned to organisational strategy.

Legacy Development:

- Create and deliver an effective strategy for gifts in wills and in memory giving.

- Increasing income from legacies and wills, as well as maintaining and building legacy opportunities. 

- Ensuring legacy funds are utilised in accordance with the wishes of the donor.

- Managing relationships with donors, families and other stakeholders.

- Recording income and donor support accurately and maintaining databases.

- Handling the responsibilities of the role sensitively and with care and compassion.

- Acknowledge and celebrate gifts in wills to raise awareness throughout the organisation, with its followers, supporters, staff and volunteers.

- Working with colleagues to gather content and produce high quality and inspirational updates for legacy supporters and their families.

- Respond to potential enquiries about all types of legacy gifts and gather details about each.

- Gather information from existing content and new sources to draft updates and other stewardship communications for individuals and legacy families.

- Identify case studies and stories from across our work, to show the impact of legacies and gifts in memory.

- Supporting on the delivery of projects and other charitable activities as and when required.

Essential Criteria:

· Strong verbal and written communication skills with excellent attention to detail.

· Excellent customer/donor care experience with a proven track record of exceptional listening skills.

· Methodical and organised approach to tasks with meticulous attention to detail with the  ability to plan and prioritise.

· Experience in supporter acquisition, retention, and the development of supporters.

· Experience in writing funding bids, grants and proposals and tailoring bids to requirement and working to strict deadlines.

· Knowledge and experience of developing and maximising fundraising opportunities.

· Excellent organisational skills and deadline achievement.

· Good interpersonal skills.

· Computer literacy including a working knowledge Microsoft office software, (Word, Excel, & PowerPoint).

· Ability to research, plan and budget.

· Able to work on own initiative while also as a key team member of the management team.

Desirable Criteria:

• Has worked in the charity sector previously.

• Knowledge and understanding of the law as it applies to charity legacies, taxes applicable to estates and probate/trust law and related processes.

• Has knowledge of agriculture and the rural community

• To have completed Higher Education (A-Levels, HNC, HND, foundation degree, bachelor’s all considered).

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at FCN.

*At times you may be expected to attend in-person meetings at Bragborough Hall Business Centre, Welton Rd, Braunston, Northamptonshire. You may need to travel in order to meet with donors and foundations.

Applicants must be based in the UK. 

We are looking for a Legacy and Supporter Relationships Manager to join a wonderful health charity based in Liverpool.

This is a permanent, full-time (35 hours per week) role offering hybrid working with a minimum of two days in their Liverpool based office).

The role

The Legacy and Supporter Relationships Manager is part of a small, collaborative fundraising team.

Responsible to the Head of Fundraising, this post will steward and grow relationships with our individual supporters across their journey - ensuring supporters feel known, valued and inspired.

This role leads on legacy and in memory fundraising, two areas of significant strategic importance, whilst sustaining and developing our wider base of individual donors through appeals, regular giving and digital communications.

Developing and delivering a legacy and in mem marketing programme that builds awareness of gifts in wills, cultivates prospective pledgers and stewards existing pledgers with meaningful, personalised communication.

Identifying opportunities to convert engaged long-term supporters into legacy pledgers, using supporter data and insight to inform approach In Memory Giving.

Working with the Communications team to ensure IG content across digital channels and the website is appropriate, up to date and compassionately presented

Monitoring retention indicators across the individual giving portfolio, identifying and responding proactively to any signs of lapsing.

Using supporter data and insight (including findings from our ongoing supporter research) to improve segmentation, personalisation and the overall donor experience.

Identifying opportunities for supporter upgrade and conversion, recognising that many of our supporters move through multiple giving relationships with us over the course of their lives

Project managing a small number of fundraising appeals across print and digital channels, and our impact report mailings, working with the Communications team on creative development, the data manger on segmentation and coordination of the mailing house.

To ensure digital supporter communications are active, personalised and of the same quality as our print-led activity.

The candidate

Demonstrable experience in individual giving fundraising, with experience across at least two of the following areas:
legacy marketing, in memory giving, fundraising appeals, regular giving.

Strong project management skills, with experience of taking fundraising or communications projects from brief through to delivery.

Digitally confident and able to work effectively with an email platform, contribute to digital donor journeys and
understand the principles of digital stewardship.

Confident and accurate working with a CRM system, including maintaining data quality, running reports and
using data to inform stewardship decisions.

The Talent Set are delighted to be partnering with the Royal Free Charity to recruit an experienced Legacy manager to lead and grow the Legacy programme at a pivotal moment for the organisation.
The Royal Free Charity supports over two million patients and 17,000 NHS staff across four hospitals and 30+ NHS services, funding life-changing equipment, research, staff wellbeing and patient care. With ambitious plans for growth including a forthcoming multi-million-pound cancer appeal, this is a fantastic opportunity to make a meaningful impact.

The role

This role is responsible for developing and growing legacy income for the Royal Free Charity. It focuses on building a comprehensive legacy programme that encompasses strategy, marketing, and stewardship, ultimately securing long-term income to support the Royal Free Charity's vital work.

What you’ll do

• Develop and implement the RFC’s legacy fundraising strategy to significantly grow legacy income from a base of £1m per annum.
• Work with the Senior Individual Giving Manager to identify distinct legacy audiences and segments among supporters, understanding their characteristics and motivations to tailor marketing strategies accordingly.
• Work with the Senior Individual Giving Manager to develop compelling and powerful cases for support tailored to identified target audiences.
• Project manage the Legacy data project, a key organisational priority, to ensure that legacy data is effectively stored, reported and stewarded
• Influence internal culture and ensure legacy messaging is included in all relevant communications.

About you

• Significant experience of Legacy fundraising.
•  Extensive experience of legacy marketing.
• Experience of developing effective strategies and marketing plans to cultivate, retain and develop engagement.
• Proven track record of achieving targets and managing budgets.

Salary £45,000
Location: Hybrid – London (NW3, Hampstead) with 2 days per week in the office
Contract: Fixed-term, 12 months | Full-time (37.5 hours/week)
Benefits: Generous annual leave, pension, wellbeing support, flexible working, learning & development opportunities

Timings:

Role closes on 4th September

First stage interviews w/c 14th September via Teams

2nd stage interviews in person on Tuesday 22nd September

Ideal start date 26th October (there will be flexibility if needed)

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

London hybrid - minimum 1 office day each week

Annual leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva)
• life assurance cover at 3 x annual salary
• health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer

This is an exciting time to join Dementia UK. We're making significant investment in our fundraising programme as part of an ambitious new five-year strategy, creating two brand-new senior leadership roles that will play a pivotal part in growing sustainable income and helping more families access specialist dementia support

As Senior Manager, Legacies and In Memory, you'll lead the development and delivery of an ambitious strategy that inspires more people to leave a gift in their Will or give in memory of a loved one. You'll lead a talented team, foster a positive, high-performing culture and work across the organisation to maximise long-term fundraising opportunities.

You'll bring substantial experience of leading successful Legacies and/or In Memory fundraising programmes across both marketing and stewardship functions, with a track record of developing long-term strategies that grow sustainable income. You'll understand the sensitive nature of these audiences and be experienced in creating compelling supporter journeys, managing significant budgets and identifying innovative opportunities to grow legacy and in memory giving.

We're looking for an experienced and confident leader who knows how to build high-performing teams. You'll have a track record of creating an inclusive, positive team culture where people feel supported, motivated and empowered to achieve ambitious goals. You'll be comfortable leading through change, bringing people with you and helping teams adapt, grow and succeed during a period of transformation.

You'll be a collaborative and credible senior manager, able to build strong relationships across the organisation and with external partners. You'll be confident challenging constructively, influencing senior stakeholders and working alongside fellow leaders to deliver shared objectives. You'll bring fresh thinking, encourage innovation and use insight and data to identify new opportunities and continuously improve performance.

Most importantly, you'll be motivated by the opportunity to help more families receive the specialist dementia support they need. If you're an ambitious, collaborative leader who wants to shape the future of Legacies and In Memory fundraising at a growing national charity, we'd love to hear from you.

If you have any queries, please get in touch with us.

Interview dates for this role are: 16th and 17th September

Our culture

In addition to offering a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a workplace culture that looks after our people to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia. 

Our staff have a voice. Representatives from different roles and levels across the organisation lead and positively contribute to our working groups around health and wellbeing, menopause, and equity, diversity and inclusion. 

Our supportive and nurturing workplace culture has recently earnt us recognition as the Sunday Times Best Place to Work in the non-profit and charities sector 2025 (big organisation).  

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate differences and individuality and encourage everyone to feel comfortable being themselves at work.

Dementia UK is a Disability Confident employer. If you would like support to make an application, contact us.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK. 

*Please note that any decision on flexible working is based on business needs 

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

Relationship Executive – Supporter Engagement & Legacy Giving

We are seeking a confident relationship builder who loves talking to people and wants to use their communication skills to make a genuine difference.

Position: Relationship Executive – Supporter Engagement & Legacy Giving
Salary: £30,000pa
Location: Milton Keynes / Hybrid
Hours: 36.5 hours per week, including one evening per week up to 8pm and, after an initial period, one Saturday per month
Contract: Permanent
Closing date: CVs reviewed on a rolling basis

About the role

This is a people-focused role for someone who enjoys picking up the phone, starting conversations and building genuine relationships.

You don't need previous legacy fundraising experience. You could come from customer service, account management, telesales, supporter care, fundraising or another relationship-focused role. What's important is that you're confident speaking with people, motivated by achieving results and excited by the opportunity to work for a charity.

You'll build relationships with existing supporters, helping them understand the difference they can make through their ongoing support and the possibility of leaving a gift in their Will. You'll manage your own portfolio of supporters, developing relationships from initial conversations through to longer-term engagement.

Key responsibilities include:

• Making proactive outbound calls to existing supporters and having warm, engaging conversations.
• Building trusted relationships and understanding what motivates individual supporters.
• Talking sensitively and confidently about legacy giving and the impact of leaving a gift in a Will.
• Following up supporter campaigns, mailings and events by telephone.
• Sharing inspiring stories about the difference supporters can make.
• Providing excellent supporter care through telephone calls, emails, letters, cards and other personalised communications.
• Working towards agreed targets for calls, engagement and fundraising outcomes.
• Maintaining accurate CRM records and managing your own workload and supporter portfolio.
• Occasionally supporting events around the UK and meeting supporters face-to-face.

About you

Above all, you'll be someone who really enjoys talking to people.

You'll be a natural relationship builder with excellent listening and questioning skills and the confidence to guide a conversation towards an outcome. You'll be comfortable making outbound calls and working towards targets, while ensuring every conversation remains personal, respectful and supporter-focused.

You'll also be organised, comfortable using a CRM or database and able to manage your workload with minimal supervision.

Experience could come from customer service, account management, telesales, fundraising, supporter engagement or relationship management – previous charity or legacy experience isn't essential.

About the organisation

You'll be joining an established international charity working to improve the lives of vulnerable children, families and communities around the world.

This is an opportunity to take the relationship-building skills you've developed elsewhere and use them for something with real purpose – helping supporters understand the lasting difference their generosity can make.

Other roles you may have experience of could include: Customer Relationship Executive, Customer Service Advisor, Account Manager, Relationship Manager, Telesales Executive, Supporter Care Officer, Supporter Engagement Officer, Telephone Fundraiser, Fundraising Officer, Membership Officer, Donor Care Officer or Legacy Fundraiser.

Theos is a Christian think tank which seeks a world in which Christian ideas about human flourishing are drawn upon to answer some of the world’s biggest challenges. We stimulate debate about the place of religion in society, challenging and changing ideas through research, commentary and events. 

We are seeking a self-motivated and detail-orientated individual to oversee the effective running of Theos' supporter relations programme and support the growth of our fundraising from individual donors. In this role, you will manage key donor relationships, co-ordinate mailings and plan supporter events. You will work closely with our Communications team to develop and implement creative strategies that inspire generous support through digital and social media channels. Your responsibilities will also include developing a new legacy fundraising stream and ensuring all supporter data is managed in compliance with data protection legislation. 

With hands-on experience in charity fundraising and CRM database management, you will track and report financial performance against fundraising targets, collaborating with our Philanthropy and Fundraising teams to maximise giving opportunities. Your excellent communication and organisational skills will enable you to prepare compelling cases for support and build strong, lasting relationships with donors.

If this sounds like you and you have the legal right to work and remain in the UK, we’d love to hear from you. Please provide your CV and a 250-word statement that sets out why you’re the best person for this position. For the purposes of your cover letter, we ask that you do not use AI-generated content. We would like to hear your own thoughts, experiences and motivations in your own words. 

Theos is part of Bible Society and is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.

Closing date: 7 September 2026 

Interview date: 24 September 2026 (1st round online) and 1 October 2026 (2nd round in London)

Role Overview

The Talent Set are delighted to partner with our client on a fantastic Senior Marketing Manager role. This position involves leading strategic, multi-channel marketing initiatives to maximise supporter engagement and long-term value, supporting the organisation’s Legacy and Mid-Value programmes through innovative and audience-focused approaches.

Key Responsibilities

• Provide strategic and operational leadership to a team responsible for delivering legacy and mid-value supporter programmes.
• Develop, implement, and optimise integrated marketing plans across channels, including digital, direct mail, email, and media, to meet ambitious targets for supporter acquisition, retention, and income.
• Oversee supporter journeys and stewardship strategies to deepen long-term relationships and increase lifetime supporter value.
• Analyse audience insights and campaign data to inform strategic decisions, optimise activity, and improve programme performance.
• Collaborate with internal teams and external partners to maximise opportunities for supporter engagement and fundraising success.
• Lead the development of compelling content and creative that resonates with diverse supporter audiences.
• Manage programme budgets and resources efficiently, ensuring activities deliver strong return on investment.
• Coach and motivate a high-performing team, fostering a culture of collaboration, innovation, and continuous improvement.
• Monitor programme performance, using insights and testing to refine strategies and ensure objectives are met.
• Maintain compliance with industry best practice, legal standards, and regulatory guidelines in all marketing activities.
• Manage high-profile campaigns, proactively addressing risks, challenges, and deadlines.

Person Specification

• Proven experience leading large-scale acquisition and supporter engagement programmes within the charity or international development sectors.
• Demonstrable success in managing and developing high-performing teams, with a focus on collaboration and continuous improvement.
• Extensive understanding of multi-channel marketing, including digital, mail, and telemarketing, with the ability to develop integrated, audience-led supporter journeys.
• Strong analytical skills with experience interpreting complex data to inform strategic decisions.
• Ability to prioritise effectively, balancing multiple projects and deadlines to deliver impactful results.
• Skilled in developing engaging content and creative across varied channels to inspire action.
• Experience managing significant marketing budgets with clear focus on measurable outcomes and return on investment.
• Excellent communication, stakeholder engagement, and relationship-building skills, capable of working across teams and with external partners.
• Innovative, adaptable, and committed to upholding best practices in supporter stewardship and ethical fundraising.

What’s on Offer

Salary: £50,100-£55,400
Contract until December 2026
Hybrid working - 1 day a week in Central London

How to Apply

To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity

The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.