Marketing and communication manager jobs

Head of Belonging and Support
Create Connection, Belonging and Opportunity for Students. 

At the heart of every great student experience is a sense of belonging - and we're looking for a leader who can help create it.

This is an exciting opportunity to shape how students connect, participate and access support across Exeter Students' Guild As our Head of Belonging and Support, you will lead the systems, services and communities that help students build confidence, develop relationships and make the most of their university experience. You'll oversee student-led activity, communities, volunteering and independent advice services, ensuring they are accessible, inclusive and designed around student needs. As a member of the Senior Leadership Team, you'll play a pivotal role in creating opportunities for all students to engage, thrive and progress into leadership. If you're a strategic leader who is passionate about inclusion, empowerment and creating meaningful student experiences, we'd love to hear from you.

The Role

Role: Head of Belonging and Support
Hours: 35 hours per week (worked flexibly)
Salary: Grade E £52,055.01 - £55,225.18
Contract: Full Time Fixed Term for 2 years
Location: Exeter/Hybrid

Who are we?

Exeter Students’ Guild is the University of Exeter’s students’ union, led by students for students. We’re an independent charity, offering a wide range of opportunities, services and support to help students get the most out of their unique journeys at university. This includes everything from social activities to making sure things are going well on their academic course. We have over 300 student groups and all of our work is led by, and in the best interest of our members.

The Guild is a truly rewarding place to work. Our talented and passionate staff make a real difference to the lives of students every single day, working together to achieve the Guild’s purpose: to shape an excellent student experience for all students at Exeter by empowering them to take their place in the world and make a positive difference. We are looking for people who recognise that the Guild is student-led and share a genuine passion for student engagement and empowerment. If you share a commitment to our values and want to be part of a radically inclusive organisation with a seriously exciting future ahead, we can’t wait to hear from you.

What will you bring?

• You'll have significant experience leading participation, engagement, student support, or community-focused services at a strategic level.
• You'll be able to design and improve systems that make it easy for people to engage, access support and achieve their goals.
• You’ll have a strong understanding of inclusion, belonging and the barriers that can prevent people from participating fully.
• You’ll be confident leading complex services involving safeguarding, risk management and stakeholder partnerships.
• You’ll know how to build strong relationships, influence a range of stakeholders and work collaboratively to achieve shared outcomes.
• You’ll be an empowering leader who develops people through coaching, support and inclusive leadership.
• You'll share our commitment to student empowerment, equitable access and creating opportunities for all students to thrive.

We offer lots of great benefits including enhanced family pay, at least 6-weeks’ holiday, sustainable travel incentives, access to exclusive discounts and perks and a free confidential advice service. We’re committed to helping you achieve a healthy balance between your work and home life through a real commitment to flexible and hybrid working. We also provide access to great development opportunities, including a personal development budget for you to spend on sharpening your skills. We’ll also help you to gain valuable experience, ensuring that you have opportunities to grow your career both here at the Guild and beyond.

Inclusion is central to the Guild. We approach our work collaboratively, empower our people and celebrate our uniqueness. If you’re driven to empower others and achieve great things, you’ll fit right in. Our people are proud of who they are and value each other’s differences, and we are committed to creating a diverse community that is radically inclusive of race, gender, age, religion, identity and experience.

To view the role profile and to find out more about us and how we support our students LOVE Exeter, please visit our website.

For general enquiries, please contact us using the details located on our webiste. 

How to Apply?

NOTE: To apply for this position, you will need to submit your application via our recruitment portal located on our website. 

Application Timeline

• Closing Date: 9am 24 August
• Shortlisting: 25 – 27 August
• Assessment Day: 9-10 September

Please submit your application via our recruitment portal. You will need to provide an up-to-date copy of your CV, and answer the following questions related to the person specification for the role:

• Describe a significant system or service redesign you have led. What changes did you make, what informed your approach, and what was the impact?
• Describe a situation where you had to balance autonomy, empowerment or participation with safety, compliance or organisational risk. What tensions did you need to navigate, how did you approach the challenge, and what impact did your decision have?
• Tell us about a time when you identified and addressed barriers that were preventing people from engaging, participating or accessing opportunities. How did you identify the issue, what action did you take, and what was the impact?

Please note:

• We will contact you to let you know the outcome of your application. This can sometimes take a few days.
• You must be able to provide proof of your right to work in the UK before starting work with us. We are not currently able to sponsor employees requiring a visa.
• Applications received after the above closing date will not be considered.

A message from your new Manager, Alison Chambers, Chief Executive

At the Guild, we know that belonging doesn't happen by accident. It takes intentional design, inclusive communities and effective support systems to help students feel that they have a place where they can be themselves and succeed.

As Head of Belonging and Support, you'll lead that work at a strategic level, shaping how students connect, participate and access support throughout their time at Exeter. You'll join a talented and ambitious team that cares deeply about students and isn't afraid to think differently. If you're a collaborative leader who enjoys creating opportunities for others and turning big ideas into meaningful impact, I would love to hear from you!If you would like an informal chat about this role please get in touch.

In Memoriam Officer

Do you have experience of delivering excellent supporter or customer experiences? Are you confident managing relationships with empathy, sensitivity and care?

We're looking for a passionate, motivated and compassionate individual to join our In Memoriam and Celebration team.

Position: 000042 In Memoriam Officer

Location: Home-based, UK, Nationwide. However, travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week 

Salary: Circa £33,200 per annum (inner London weighting £3,950 per annum or outer London weighting £2,457 per annum may be applied in accordance with where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: Sunday 13 September

Interview Date: Tuesday 22 – Thursday 24 September 2026 . Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the In Memoriam Manager, you'll play a key role in delivering and developing our in memoriam and celebration portfolio, ensuring supporters receive outstanding care and stewardship throughout their journey with us. This is a unique opportunity to support people who are honouring and remembering loved ones, often during some of the most emotional and significant moments in their lives.

Empathy, sensitivity and excellent relationship-building skills are essential. You'll be passionate about creating meaningful supporter experiences, helping supporters feel valued and connected while demonstrating the impact of their support.

Using data, insight and supporter feedback, you'll continually seek opportunities to improve supporter acquisition, engagement, retention and income, helping to shape the future of in memoriam and celebration giving.

Key Responsibilities

• Lead the delivery and ongoing development of supporter journeys across our in memoriam and celebration portfolio, placing supporters at the heart of everything you do.
• Oversee stewardship activity for all in memoriam supporters, including funeral giving, More than Memories Tribute Fund holders and dedication page supporters, ensuring communications are timely, personalised and compassionate.
• Build meaningful relationships with supporters, helping to create a lasting connection to our cause and communicating the impact of their support.
• Use data, insight and supporter feedback to identify opportunities to improve supporter acquisition, engagement, retention and income.
• Monitor and report on agreed financial and other KPIs, maximising opportunities and mitigating risks.
• Represent the In Memoriam and Celebration team internally, building strong relationships and raising awareness of our in memory products and opportunities.
• Support the In Memoriam Manager to develop, test and evaluate new supporter acquisition activity through warm and paid marketing campaigns.

About You

We are looking for someone with experience of delivering excellent supporter or customer experiences and who is confident managing relationships with empathy, sensitivity and care. You'll be organised, proactive and data-informed, with a passion for developing meaningful supporter journeys and helping supporters celebrate and remember loved ones in ways that are personal and impactful.

This is an exciting opportunity to make a real difference to supporters while helping to grow and develop a valued fundraising portfolio.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Fundraising Assistant, Customer Service, Customer Care, Customer Experience, In Memory, In Memoriam, Trusts, Foundations, Fundraiser, Admin, Administration.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Reports to: Director of Programmes

Hours: Full time with flexible hours. Core hours are 10am to 4pm

Location: Hybrid. London (Embankment) on Wednesdays and Thursdays and remote

working

Salary: £44,748 p.a.

Contract: 12-month maternity contract

Benefits:

• 25 days annual leave, UK bank holidays and one volunteering day a year, one day for moving home

• A highly competitive pension (up to 11% employer contribution for 5% employee contribution)

• Private health insurance, eye tests and medical checks

• Flexible working: core hours from 10am to 4pm with a minimum of two days spent in the office in London each week (currently Wednesdays and Thursdays)

• 24/7 access to counselling and wellbeing resources through our Employee Assistance Programme

• Income protection insurance and life assurance

• Cycle to work scheme, season ticket loan and gym membership loan

• Free access to The Economist content, including an online subscription, our range of apps, podcasts and more

ABOUT US

The Economist Educational Foundation is a fast-growing charity on a mission to ensure that every child is empowered to think critically and communicate effectively about the world’s most complex current issues.

In 2025-6 our core programme, Topical Talk, more than doubled its reach to over 1 million young people in 99 countries. We are at a time of great opportunity, in England and internationally, and have ambitious plans to keep growing and deepen our impact further.

Topical Talk helps children join inspiring discussions about the news by providing:

• Topical Talk Headlines – award-winning weekly lessons for classroom discussions about global news stories

• Leadership for Change Prize – child-led solutions to complex global issues

• Community partnerships – support and training for teachers via partnerships with Multi-Academy Trusts in the UK and School Districts in America

Our programme has received international recognition, including from HundrED as one of the top 100 education initiatives, from UNESCO as a winner of the Global Media and Information Literacy Awards 2022 and from the Money And Inclusion Awards (MAIA) for best content in 2025.

THE ROLE

We are seeking a visionary educational content writer and high-impact Senior Lead to maintain the quality of our world-class educational programmes. This is a unique role for a creative thinker with a deep pedagogical background and a relentless passion for bringing global current affairs to the heart of the classroom. Working in collaboration with our programmes team, and leveraging the journalistic excellence of The Economist Group, you will define the standard for global news education.

In this fixed-term role, you won't just create lessons; you will engineer innovative, nuanced, discussion-based frameworks that challenge children to master complex global topics and build essential critical-thinking and communication skills. As a Senior Lead, you will drive the development of our Headlines programme, aligned with our ambitious strategic goals, bringing flair and originality to our globally-relevant resources.

RESPONSIBILITIES

Design world-class classroom resources

• Research, pitch and execute sophisticated lesson plans that distill the world's biggest issues into diverse, nuanced and rich learning experiences

• Set the benchmark for quality by writing, editing and proofreading high-impact teaching resources

• Collaborate with our Graphic Designer to ensure our content is as visually compelling as it is intellectually rigorous

• Apply our house style, pedagogical approach and editorial voice consistently across all content

Programme leadership and innovation

• Proactively analyse shifts in global curricula and educational trends to ensure our products remain the market leader

• Craft high-level website copy and teacher-facing materials that articulate the unique value of our programmes

• Conduct school visits to observe, evaluate and occasionally model the delivery of Topical Talk lessons

• Partner with the Director of Programmes to implement rigorous monitoring and evaluation frameworks which track and scale programme success

Workshop delivery

• End-to-end execution of student workshops and events, from the idea-generation stage to writing, proofreading, delivery and evaluation

• Deliver expert-led training that empowers teachers to maximise the impact of our resources

Strategic relationship management

• Work at the highest level with The Economist’s journalists to translate complex global issues into engaging educational content

• Identify and interview world-leading topic experts to enrich our work with unique insights

• Manage complex timelines and stakeholder expectations with precision to ensure all milestones are met

This role will involve some travel. It also involves working with young people, so you will need to have an enhanced DBS check (which The Foundation will organise).

SKILLS AND BEHAVIOURS

Whether you are a top-performing teacher, a seasoned journalist, or a leader in the content-writing sector, you possess the following:

• A passion for the news and global current affairs

• An unwavering commitment to empowering the next generation through a deep understanding of the news

• A track record of creative "outside-the-box" lesson design that develops critical thinking and oracy

• The ability to quickly break down, not dumb down, complex current issues to make them accessible to children, whilst commanding the respect of subject-matter experts

• The power to quickly engage a classroom of new students and bring your lessons to life

• The expertise to approach complex topics with balance and political neutrality – you are able to share a variety of views to enrich learning

• A self-starting mindset. You operate independently to maintain a relentless standard of excellence

• Exceptional attention to detail combined with superior project and time-management skills

• A collaborative nature. You thrive in a team-based environment to achieve collective goals

EXPERIENCE

You have…

• Qualified Teacher Status (or equivalent): at least two years of high-impact experience teaching 10-18-year olds backed by up-to-date knowledge of educational research and developments

• Experience in journalism, international relations, politics, or proven success in using current affairs as stimuli for classroom engagement

• A portfolio of inspiring, high-quality classroom resources developed both independently and through collaboration

• Demonstrated experience in designing, testing and scaling initiatives with measurable impact

You might have…

• Proficiency in creating and editing video or digital content

• Experience in educational content creation within diverse environments outside the traditional classroom

We're particularly keen for you to apply if you are from a community under-represented in the charity sector or have lived experience of facing extra barriers because of your background.

Reach Charity is a small volunteer-led national charity supporting children born with, or who acquire upper limb differences (ULD) in childhood, for the whole of their lives! Being born with/acquiring  an ULD in childhood is rare. Our role in the Reach team is to support our volunteers in every way we can to keep Reach families connected and supported with and by their community as and when they need it for life. This role will help us sustain and potentially grow that level of support. 

Contract: One-year fixed-term contract. The role will be reviewed before the end of the fixed term. Any extension, permanency or change to contracted hours will be subject to organisational need, funding and written agreement.

Location/format: Hybrid (preferred) or remote working, with a minimum of two days per week in the office: Office 5, The Library Rooms, 59 High Street, Totnes, Devon, TQ9 5PB. Homeworking is subject to appropriate health and safety and display screen equipment arrangements. Hybrid working arrangements may be reviewed and changed with reasonable notice following consultation.

Reporting to: Operations Lead

A note on applying before reading on: please respond to every item detailed on the JD & PS (required and desired) 
Applications will be scored against every item, and shortlisting will be decided by the closest match. NB: CVs will not be considered – please do not attach.

Core purpose of the role:
The Operations & Development Officer will provide high-quality operational, administrative and executive support to the Operations Lead and the wider Reach team.
The role will help ensure the smooth running of Reach’s central operations, including governance support, policy coordination, safeguarding administration, donor stewardship, event delivery, communications and day-to-day organisational support.
The postholder will play an important role in maintaining operational continuity, supporting compliance, strengthening community engagement and helping Reach deliver effectively for adults, children and young people with upper limb difference and their families.

Key responsibilities
1. Governance, compliance and safeguarding
Policy and procedure coordination
Coordinate and maintain a rolling programme of policy and procedure review, liaising with the Operations Lead, trustees and relevant staff or volunteers as required.
Support the updating, formatting, circulation and storage of policies and procedures, ensuring records are accurate and accessible.

Safeguarding support
Subject to appropriate training, support Reach’s safeguarding arrangements and participate in the safeguarding on-call rota.
Provide cover during colleagues planned or unplanned absence, acting in accordance with Reach’s safeguarding policy and escalation procedures.
This may include occasional weekend on-call duties when the Operations Lead is unavailable.

DBS, safeguarding training and appointment requirements
Appointment will be subject to satisfactory references and the appropriate level of DBS check for the role.
Safeguarding training must be completed before the postholder undertakes safeguarding duties.

Data protection and confidentiality
Handle personal, sensitive and confidential information in accordance with UK GDPR, Reach policies and confidentiality requirements.
This includes information held in CRM systems, Mailchimp, donor records, membership records and sensitive conversations with families, professionals, volunteers and supporters.

2. Donor relations and fundraising administration
Donor stewardship
Provide supportive cover for donor stewardship during colleague absence or holiday, including drafting thank-you communications, updating records and helping maintain positive supporter relationships.
Ensure donor communications are timely, accurate and aligned with Reach’s tone, values and messaging.

Fundraising administration
Support the Operations Lead and wider team with fundraising administration, including funding applications, milestone tracking, data collection and information required for funder reports.
Maintain accurate records of funding activity, deadlines and reporting requirements.

3. Event support and promotion
Event delivery
Support the planning, coordination, delivery and evaluation of Reach events.
This may include support from initial concept through to on-the-day coordination and post-event follow-up.
Where required, lead agreed elements of event delivery, with appropriate support and oversight.

Event communications and promotion
Promote events and campaigns through digital channels, newsletters, local networks and other appropriate platforms to maximise visibility, attendance, engagement and donations.
Work closely with the Operations Lead and Reach team to ensure consistent messaging, effective coordination and successful delivery.

Evening and weekend work
Some evening or weekend work may be required for events or safeguarding cover. This will be agreed in advance wherever possible and managed through time off in lieu or other arrangements in line with Reach policy.

4. Executive, board and operational support
Executive assistance
Provide executive and administrative support to the Operations Lead, including diary management, coordination of priorities, management of incoming enquiries and preparation of briefing materials or documentation for meetings.
Work with other members of staff to identify priorities, support workflow and ensure timely follow-up on agreed actions.

Board and trustee support
Provide proactive support for Trustee meetings, including coordinating meeting logistics, preparing and circulating papers, supporting agenda planning and taking clear, accurate minutes.
Help ensure trustees have the information they need to support effective governance and decision-making.

General operations
Support the smooth running of Reach’s day-to-day operations, including responding to enquiries, maintaining records, supporting internal communications and helping ensure tasks are completed efficiently.

5. Finance, merchandise and systems administration
Finance administration
Support finance administration by maintaining accurate transaction records, processing documentation, supporting reconciliations and working within Reach’s financial controls and delegated authority arrangements.
Liaise with the Operations Lead, Treasurer and relevant colleagues to ensure financial information is accurate, timely and appropriately recorded.

Merchandise and fulfilment
Manage the Reach online shop and coordinate fulfilment of merchandise and other items.
Prepare and post welcome packs, running vests and other materials for new members, supporters and event participants.
Maintain accurate records of stock, orders and fulfilment activity

Systems and records
Use Reach’s systems accurately and consistently, including CRM, email marketing, finance, document storage and communication platforms.
Support the maintenance of accurate records and contribute to efficient internal processes.

6. Flexibility
This job description sets out the main responsibilities of the role but is not exhaustive.
Duties may reasonably change over time following consultation, provided they remain appropriate to the nature, purpose and level of the role.

Person specification
Essential attributes
The postholder will be expected to demonstrate:

• Reliability
  Consistency, dependability and the ability to follow through on agreed work are essential in a small team.
• Strong listening skills
  The ability to listen carefully, respond sensitively and support, enable or signpost people effectively.
• Organisation and prioritisation
  The ability to manage competing priorities, multitask effectively and complete work accurately and on time.
• Efficiency and attention to detail
  The ability to work carefully, meet deadlines and maintain accurate records.
• Team working
  The ability to collaborate, support, facilitate and contribute positively within a small charity team.
• Adaptablity
  The ability to learn new systems, processes and areas of work efficiently.
• Reflective approach
  A commitment to learning through experience and developing knowledge in a busy small charity environment

Essential skills and experience

The postholder should have:

• Excellent interpersonal skills, including the ability to handle calls and enquiries from parents, carers, professionals, members, volunteers, partners, donors and funders.

• Good written and verbal communication skills.

• The ability to keep colleagues, Branch Coordinators, Trustees, RAW Mentors, volunteers and Reach team members informed, briefed and supported across in-person, online and email channels.

• Experience of administration, coordination or operational support.

• Practical experience in a safeguarding role.

• The ability to handle confidential and sensitive information appropriately.

• Strong organisational skills and the ability to manage competing priorities.

• Experience supporting meetings, including preparing papers, coordinating logistics, taking notes or minutes and following up actions.

• Good Microsoft 365 skills, including SharePoint, Teams, Excel and Word.

• Experience using CRM systems, particularly Salesforce.

• Experience using Mailchimp or similar communication software.

• Experience using Xero or similar finance software.

• A willingness to undertake safeguarding, data protection and other relevant training.

Desirable skills and experience

The following would be useful but are not essential:

• Experience working in the charity sector.

• Experience working with a Board of Trustees or Directors.

• Experience working with or supporting volunteers.

• Experience supporting local, regional or partnership projects.

• Experience of event coordination, ranging from small meetings and face-to-face meetups to larger events.

• Project coordination or project management experience.

• Risk assessment and risk management skills.

• Bookkeeping, budget monitoring or reconciliation experience.

• Fundraising administration or donor stewardship experience.

• Experience creating content using Canva.

• Experience updating website content using WordPress.

• Experience using social media platforms, including Facebook.

• Experience using WhatsApp or similar messaging services for community or project coordination.

• Knowledge of UK GDPR, safeguarding, confidentiality and Equality Act duties in a charity or community setting.

Working relationships

The postholder will work closely with:

• The Operations Lead
• The Reach team
• Trustees
• Branch Coordinators
• RAW Mentors
• Volunteers
• Members and families
• Donors, funders, partners and external stakeholders

Safeguarding, equality and inclusion

Reach is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The postholder will be expected to work in line with Reach’s policies and procedures.

Reach is also committed to equality, inclusion and accessibility. The postholder will be expected to contribute to an inclusive, respectful and supportive environment for members, families, volunteers, staff, trustees and partners.

To apply please respond to every item detailed on the JD & PS (required and desired) 
Applications will be scored against every item, and shortlisting will be decided by the closest match. NB: CVs will not be considered – please do not attach. 

Deadline for applications: 01 September 2026
Interviews Round 1 (Teams): Mon 07 & Tues 08 September after 4pm 
Interviews Round 2 (in person): Wednesday 16 September   

Appointment is subject to enhanced DBS & 2 professional reference. 

Good luck! Reach is an inspiring community to work with. 
We look forward to reading your application.

About you

Do you want to use your skills to make it possible for people with myeloma to live longer and better lives?  We are looking for a Support Group Co-ordinator who will deliver the Myeloma UK Support Group Partnership programme in line with the organisation’s overall strategy.

You will have experience of working with support groups and/or volunteer networks as well as recruiting, training, managing and supervising a diverse range of staff or volunteers.  The post holder will need to show clear evidence of relationship building and working with underrepresented groups.  A key part of the role is understanding the needs of cancer patients and their families and of health inequalities.

You’ll have excellent relationship building skills and an understanding of the barriers that exist in accessing support. You will need the ability to set priorities, work under pressure with great attention to detail and understand and meet the training and development needs of volunteers. Experience of working with haematology or oncology patients and working with a database would be an advantage but not essential.

About the role

The Support Group Co-ordinator will be the first point of contact within the organisation for all Support Group enquiries. You will coordinate the Support Groups Partnership Programme activity, including developing and promotion of the existing Myeloma Support Groups and coordinate the recruitment, induction and ongoing support of new local groups to the Support Groups Partnership Programme

You will be responsible for working with local groups and other local network partners to increase the reach and impact of Myeloma UK, ensuring that partnered support groups operate in line with Myeloma UK guidelines and ensure that they receive consistent information, training and advice.

The post holder will maintain an awareness and understanding of all legislation that may be relevant to the role and develop, maintain and evaluate a training programme for Support Group Leaders as well as moderate and update the Support Group Leaders’ online hub on a regular basis.  You will lead the Support Groups’ responsibility for designing and delivering activities in line with our Partnership Agreement so that they are safe, effective and impactful as well as moderate.

About us

Myeloma UK is the only UK charity focused on the incurable blood cancer, myeloma and its related conditions.  We provide support and influence access to treatments, while researching a cure.  Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well. 

We are committed to bringing together the best and brightest people to help us ensure that every person affected by myeloma has an empowered present and a hopeful future.

Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every person living with myeloma, live well, for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change.

Our culture

Wellbeing and staff engagement are at the heart of our culture.  We offer employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working which includes both home and hub-based office working, health plan, employee assistance plan and holiday purchase scheme. We are committed to providing learning and development opportunities for all our employees.

How to apply

If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:

1. A cover letter telling us more about you and what you think makes you a good fit for this role

2. A CV that sets out your career history, with key responsibilities and achievements

Applications close on 12noon on 19 August 2026 and interviews will be held w/c 24 August 2026

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex

· race

· disability

· age

· sexual orientation

· gender reassignment

· religion or belief

· marital status

· or pregnancy and maternity

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

Individual Giving Executive

Up to £27,000 + excellent benefits

Leatherhead, Surrey

Join Rainbow Trust Children’s Charity and play a vital role in ensuring our teams can support families facing the unimaginable, helping us make a real difference.

We are looking for someone who is passionate about inspiring people to support our work with seriously ill children and their families. As an Individual Giving Executive, you will play a key role in growing and retaining our community of supporters, ensuring they feel valued and engaged.

About the role:

Reporting to the Individual Giving Manager, and working closely with external partners, the Individual Giving Executive will play a key role in growing and retaining our community of supporters, ensuring they feel valued and engaged. The post holder will contribute to the planning, delivery, and evaluation of fundraising campaigns across multiple channels, including direct mail, digital, and telemarketing.

This role offers an exciting opportunity to develop expertise in direct marketing and individual giving fundraising, working on a variety of campaigns designed to attract, retain, and inspire donors.

You will gain hands-on experience in supporter communications, project management, and data-driven fundraising, helping to shape effective appeals and engagement strategies. Your creativity and attention to detail will help ensure our messages reach the right people in the right way, building lasting relationships with supporters.

Why join us:

We’re proud to be a Two-Star Best Companies Top 50 mid-sized organisation and a Top 10 Charity, and we’re committed to creating a great place to work. You will benefit from:

• Pension scheme where we contribute 5% of your salary and you contribute at least 3%.
• A life assurance scheme for all employees which provides a death in service benefit of three times’ basic pay.
• Flexible working hours to balance home and working life.
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time).
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping.
• Time off in Lieu.
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand.
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year.
• Access to the Blue Light Card Scheme, and other rewards and discounts.
• Bike to work, season ticket loan and payroll giving schemes.
• A recommend a friend recruitment bonus scheme.
• Robust training and development programmes to support your learning and growth

If you’d like to find out more about these benefits and working with us, please visit our why work with us page on our website.

More information about us and our recruitment process can be found in our Candidate Pack on our website.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website and apply online.

Closing date: 21 August 2026

Interview dates: Interview dates to be confirmed

Your covering letter should highlight why your application should be considered above others and clearly state how your experience matches the essential criteria outlined in the Person Specification.

Please disclose in your covering letter if you have used AI for any part of your job application.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds. 

As Welcome Team Leader you will work as part of the Engagement team, leading a team of Welcome Hosts to provide a warm welcome and overall excellent visitor experience at Southwark Cathedral. Acting as a central point of contact, you will lead, support and develop the Welcome Team to deliver a friendly and engaging visit and ensure a high standard of customer service. You will work closely with the Head of Engagement to support the development of the Welcome Team through training and support, organise rotas and ensure adequate cover of all positions, and support the overall goal to increase visitor numbers, donations and visitor engagement. 

If you have experience in:

• Managing a team, supervision and team training
• Working within a heritage, public engagement or visitor attraction setting
• Dealing with customer feedback or complaints

And are:

• Customer focused, passionate about excellent engagement and welcome
• A skilled and engaging communicator
• Committed to continuous organisation improvement and the ability to act as an agent of change, with an understanding of and enthusiasm for the Cathedral’s overall vision and values, and sympathy with the Christian faith.

Then we would love to hear from you.

Main Duties and Responsibilities

• Act as main point of contact with Welcome Team acting for daily visitor engagement operations, liaising with other onsite teams, including Vergers, Retail, Property and Enterprise;
• Line manage the paid Welcome Team, ensuring a high standard of welcome and visitor service is provided;
• Carry out regular walk rounds of the site to support Welcome Team members, collaborate and provide feedback and ensure standards are consistently met;
• Cover Welcome Team positions as an when required, providing a welcoming, friendly and engaging visitor experience to all visitors to the Cathedral;
• Organise monthly rotas for the Welcome Team to ensure all days are adequately staffed, managing annual leave, sickness and overtime requests;
• Work alongside the Head of Engagement to develop and maintain training sessions and ensure mandatory training is up to date;
• Attend weekly Cathedral Diary meetings and manage daily service sheets and promotional materials;
• Handle complaints procedure and any difficult customers;
• Manage the recording of daily visitor numbers and donation figures;
• Take the lead on card payments for on the day ticket sales for public and group tours, and other engagement events;
• Attend the Health and Safety Committee and ensure the Welcome Team are confident and compliant with all health, safety, security and safeguarding policies and procedures;
• Take an active role in providing visitors with information about the Cathedral and its history, upcoming events, donation points, services and more;
• Communicate with pre-booked and un-booked tour groups requiring access to the Cathedral;
• Refer any visitor in need of pastoral care to the Day Chaplain or clergy;
• Encourage visitors to donate to the Cathedral through the various platforms available in the Cathedral and online and to encourage those making a donation to Gift Aid it should they be eligible to do so;
• Direct visitors to the Cathedral Shop and Café encouraging secondary spend;
• Promote the sale of information products such as the Visitor Map and Guidebook; 

Closing date: 11.59pm on Wednesday, June 17th

Interviews are planned for Friday, June 26th

Introduction to the Cathedral 

Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all. 

The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 290,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.

Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.

Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.

Appointment to this role is subject to satisfactory references and the right to work in the UK.

Fundraising and Events Coordinator

Salary: c.£31,230 per annum

Location: Bolton (BL3) | Hybrid working is available

Contract: Permanent | 35 hours

Holidays Entitlement: 20 days plus statutory Bank Holidays

Closing Date: Friday, 21st of August 2026

Interview: Week commencing 31st of August 2026

Could you be our new Fundraising and Events Coordinator at Destitute Animals Shelter?

We're looking for someone who not only loves and cares for animals but is also resilient and resourceful in dealing with humans! If you're the sort of person who isn't afraid to develop and try out new and creative ideas to put us out into the community, but who is also well experienced in raising funds and running events that make a real financial and social impact, this could be the role for you.

This is a brand-new position within our Shelter's small team of dedicated staff and volunteers. Everything we do is in service of our mission to Rescue, Love, Repeat, taking in animals who have nowhere else to go, giving them the care they need, and finding them the homes they deserve. You'll report to the Chair of our Fundraising and Promotion Committee and work closely with our Operations Manager, with strategy and support offered throughout. Your role will be operational, with a focus on delivery and community engagement, and you'll be encouraged to make your own mark on it as we grow.

Destitute Animals Shelter has developed a Fundraising Strategy for 2025 – 27, and we're looking to diversify our income streams to make sure we're hitting the financial targets that cover the rising costs of the good work we do daily at our Shelter. With support from the Committee, you'll help shape that strategy as well as deliver against it.

What You'll Be Doing

Fundraising:

• Support the delivery of the DAS fundraising strategy and income targets.
• Build and maintain positive relationships with individual supporters, local businesses, community groups and donors.
• Research and identify new fundraising opportunities, grants, sponsorships and community partnerships.
• Organise and promote fundraising campaigns, appeals and supporter initiatives.
• Encourage regular giving, sponsorship and community-led fundraising.
• Keep accurate records of donations and supporter information, and make sure all activity complies with relevant legislation, GDPR and charity best practice.

Events:

• Plan, organise and deliver fundraising and awareness events throughout the year.
• Coordinate the logistics – venues, volunteers, suppliers, sponsorship and promotional materials.
• Represent the charity at community events, talks, open days and networking opportunities.
• Support the volunteers involved and evaluate each event so we keep improving.

Community and Promotion:

• Help raise the profile of the charity across the Bolton area.
• Build relationships with local media, schools, businesses and community organisations.
• Work with colleagues and volunteers to create engaging fundraising and promotional content, and promote our mission, values and rescue work in a positive, professional way.

Administration:

• Maintain fundraising databases, records and financial information accurately.
• Help prepare and distribute fundraising materials and communications.
• Keep an eye on stock levels of fundraising merchandise and promotional items.
• Support reporting on fundraising income, expenditure and event outcomes.

Is This You?

We'd love to hear from you if you have:

• Experience of organising events, fundraising activities or community engagement initiatives.
• A track record of building positive relationships with supporters, customers, volunteers or community groups.
• Experience of working towards targets and deadlines.
• Good IT skills, including Microsoft Office and email systems.
• Experience of managing social media or promotional campaigns.
• Excellent communication and interpersonal skills, strong organisation and time management, and the confidence to work independently and use your initiative.
• GCSEs (Grade A – C) or equivalent in English and Mathematics.

It would be a bonus if you also had a relevant qualification in fundraising, marketing, events or business administration, experience in the charity or animal welfare sector, knowledge of fundraising regulations, or experience using CRM or donor databases.

Above all, we're looking for someone with a genuine passion for animal welfare, an enthusiastic and proactive attitude, and a calm, friendly, can-do manner under pressure. You'll be reliable, professional and trustworthy, a natural team player who genuinely enjoys supporting volunteers, and someone with the emotional intelligence to read the needs of others and the self-awareness to keep growing in the role.

A couple of practical points: You'll need to be a car driver with a full, clean driving licence, and you'll need to be willing to work the occasional evening and weekend to support events and fundraising activities.

As Supporter Care Coordinator, you’ll be the first point of contact for people engaging with our three charities: Guy’s & St Thomas’ Charity, Evelina London Children’s Charity, and Guy’s Cancer Charity. You’ll play a key role in delivering excellent service, managing a wide range of enquiries from supporters—whether they’re donating, fundraising, or simply seeking information.

The role requires you to become highly knowledgeable about activities across our three charities, engaging with internal teams and maintaining a positive, helpful presence in all interactions.

You’ll handle supporter enquiries across various communication channels, ensuring timely responses within our service level agreements. From processing donations and managing complaints to maintaining accurate records in the fundraising database (Raiser’s Edge), you’ll help ensure a smooth, efficient experience for every supporter. You’ll also be helping to manage relationships with external suppliers, making sure they deliver on our high standards of supporter care.

This is an ideal opportunity for someone who enjoys solving problems, values attention to detail, and thrives on building relationships. We’re looking for someone who is up for getting involved with all areas of  fundraising with the drive to make things run just that bit smoother. Whether it’s improving how we manage enquiries about our events or making sure donors get a special thank you. This role needs someone who is proactive about providing the best experience for our supporters and can build great relationships with the team to do so.

The Team
The role is within the Individual Giving, Legacies & Supporter Care team. The team is led by a Head of
Individual Giving who manages these vital areas of public fundraising. This role will be managed by the  Supporter Care Manager.

Key Relationships
Internal: All fundraising teams, Funding Team, Gift Processing, Fundraising Database, Legal and Compliance, Digital, Marketing and Communications.
External: Fundraisers and donors (the public), Guy’s and St Thomas’ Hospital trust staff, Agencies operating face to face fundraising, fulfilment agencies, events operations agencies

Key Responsibilities

Supporter Enquiries & Communication

• Act as the first point of contact for supporters via email, telephone, voicemail and post, delivering warm, professional and responsive customer service across all our charity brands.
• Triage and respond to a wide variety of enquiries – from donations and event registrations to complaints and requests – within a 48-hour timeframe, in line with our service level agreements.
• Engage with supporters with empathy and kindness, helping to build long-term relationship and positive experiences.
• Handle sensitive requests such as cancelling or amending regular gifts, updating contact preferences, and allocating donations to specific funds.
• Manage and escalate complaints appropriately, ensuring they are logged accurately in Raiser’s Edge and resolved in line with our policies and timelines.
• Liaise with third-party agencies, particularly face-to-face and door-to-door fundraising partners, to ensure prompt resolution of supporter issues and flag delays or concerns to relevant internal teams.

Donation Processing & Database Management

• Process donations received over the phone, ensuring secure handling and accurate entry into the database.
• Update and maintain supporter records in Raiser’s Edge CRM, recording all communications and actions taken.
• Work closely with the Gift Processing team to ensure timely thanking of donors and that all relevant correspondence is correctly documented.
• Respond to specific donation-related requests, such as Gift Aid updates, tribute gifts, or restricted fund allocations, with care and accuracy

Process Management & Operational Support

• Manage and improve core Supporter Care processes, ensuring team documentation, templates, and workflows are regularly reviewed and kept up to date.
• Use mapping tools like Mural and Visio to visually present processes.
• Lead on the upkeep of supporter communication tools, including templated responses, acknowledgement letters, and postal receipts.
• Maintain operational systems such as the franking machine and oversee supplies of stationery, packaging, and materials used across the team.
• Handle briefing documents from fundraising and funding teams, ensuring necessary updates to processes and supporter care materials are implemented.

Insights, Reporting & Continuous Improvement

• Collect both quantitative (e.g. response times, enquiry volumes) and qualitative (e.g. supporter feedback) data to measure Supporter Care performance and help to identify areas for improvement.
• Contribute to quarterly reporting exercises, including complaint analysis and supporter experience metrics.
• Share supporter stories, feedback and ideas with the wider fundraising and supporter experience teams to help shape more meaningful engagement.

Collaboration & Cross-Team Working

• Build strong, effective relationships with internal teams including Gift Processing, Data, Public Fundraising and Funding & Impact to align supporter care practices and ensure a seamless supporter journey.
• Support teams across the organisation by offering advice, collecting requirements for process improvement, and helping them meet supporter response timeframes.
• Provide stewardship support to teams as required, such as posting in Facebook groups, doing thanking calls, writing thank you cards or helping with other new campaigns/appeals.
• Develop and maintain relationships with key external suppliers to ensure supporter care standards are upheld across all third-party touchpoints.

Charity Representation & Team Culture

• Contribute actively and preparedly to team meetings, share insights, support colleagues with ad hoc tasks and cover when needed.
• Participate in our monthly and weekly team meetings, showing a collaborative and enterprising spirit in discussions and looking for opportunities to explore new areas of our work.
• Take ownership of your professional development with support from your manager, and uphold the charity’s values of diversity, equity and inclusion in all aspects of your work.
• Stay up to date with the work of the charity and the hospital Trust, demonstrating genuine interest and commitment.
• Represent the charity in-person at supporter engagement activities, stalls and events held on hospital sites.
• Support major fundraising events such as the London Marathon and the annual Abseil, often outside regular working hours, by engaging with participants and enhancing their supporter experience.

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role

Skills, Knowledge and Expertise

Skills, Abilities, and Attributes

• Strong organisational skills, with experience managing a busy workload in a fast-paced environment and effectively balancing multiple priorities throughout the day.
• Excellent communication skills, both verbal and written, with confidence engaging a wide range of people on the phone, in writing and in person.
• Ability to triage and prioritise a wide variety of enquiries within SLA timeframes (48 hours)
• Excellent Customer service skills with a warm, professional, and responsive manner and an ability to engage with supporters with empathy and kindness, building long-term relationships
• Sensitivity and discretion when handling delicate requests
• Complaint handling and de-escalation skills
• Strong relationship-building skills, both internally (cross-team) and externally (with agencies/suppliers)
• Accuracy and attention to detail 
• A positive, inquisitive, proactive and solutions-focused mindset, with a willingness to share learning and contribute to a culture of continuous improvement.
• Collaborative and adaptable, with a passion for solving problems and working across teams to support shared goals.
• Willingness to support new initiatives and take on new challenges, including occasional out-of-hours support at key events.
• Commitment to diversity, equity, and inclusion
• Self-motivation and ownership of professional development

Knowledge, Experience, and Qualifications

• Experience in a customer service role within a busy team environment
• Experience managing high volumes of calls and emails
• Understanding of complaints handling procedures and service level agreements
• Experience using a CRM database, ideally Raiser’s Edge or Salesforce 
• Experience managing administrative or financial processes securely and accurately
• Experience working with or managing relationships with third-party agencies 
• Strong IT proficiency, particularly in Microsoft Office (Excel, Word, PowerPoint) and a willingness to adapt to new digital systems and tools
• • Experience working cross-functionally with teams 
• Experience contributing to reporting and performance metrics

Benefits

• Contributory Pension
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Community Fundraiser – East Midlands

Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?

Brain Tumour Research is an exciting, innovative, and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.

After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!

It is a fantastic time to be joining us and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Community Fundraiser – East Midlands, to join our Income Generation and Development team.

• Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
• Are you able to provide friendly and professional support to fundraisers and supporters?   
• Do you have experience in supporting events or community activities?
• Do you live in our East Midlands region (Derbyshire, Leicestershire, Lincolnshire, Nottinghamshire or Rutland)?

Have you answered Yes to these questions?

Does this sound like the opportunity to really take the next step in your career?

Excited to learn more about this position? Then please take a read through our recruitment pack attached below. 

If you have the skills and ambition that we are looking for we are excited to receive your application.  We are really looking forward to welcoming a new member to our team!

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

Closing Date: 06th September 2026

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

Context of role:

The Outreach Officer plays a key role in raising awareness of services, strengthening community
partnerships and supporting the delivery of high-quality bereavement support activities across the
region. The postholder will engage with local networks, coordinate events, and support volunteers
while ensuring effective monitoring, reporting and continuous improvement.

Key responsibilities:
Support Service:
1. Event Coordination and Delivery
1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and
support events.
1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.
1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams
when required.
1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house.
2. Awareness, Training and Engagement
2.1: Lead on regional awareness training delivery for non-emergency services and community-based
organisations.
2.2: Deliver additional 2wish training programmes as required, including Children & Young People
(CYP) and Bereavement in workplace support training.
2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals
within non-emergency services.
3. Partnership and Network Development
3.1: Actively engage with local bereavement networks through attendance at meetings, hosting
information stands and building strong professional relationships across the region.
3.2: Develop and maintain effective links with community partners to expand reach and awareness of
services.
4. Volunteer Support
4.1: Act as a key local contact for volunteers.
4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider
team.
5. Administration, Monitoring and Reporting
5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for:
52: Event planning and delivery
5.3: Marketing and communications
5.4: Contact and engagement tracking
5.5: Professional and family engagement records
5.6: Accurately record interactions with stakeholders, including; families, professionals, champions
and referral partners.
5.7: Monitor and manage posts/content on Facebook family accounts.
6. Quality Assurance and Improvement
6.1: Support quality audits and contribute to continuous improvement processes.
6.2: Collect and review feedback from events and training sessions to inform future development.

2.0 General:
1.1: To be responsible for organising own work agenda, time management and administration
1.2: To keep clear and up to date records on database of activities with families and any ensuing
action
1.3: To promote the on-going work and continued support that 2wish can offer
1.4: To work as part of a team providing support to suddenly bereaved families
1.5: To work alongside support team and maintain a seamless approach to service delivery
1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies
1.7: To show respect and sensitivity for the cultural and religious beliefs of families
1.8: To undertake learning opportunities and seek them out for the team
1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
1.10: To attend weekend and evening community events in support of the charity as necessary
1.11: Participate as and when required in team meetings and one-to-one meetings, and
undertake, as appropriate, courses/training/other developmental activities, which is relevant to
the role
1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of
services and activities provided
1.13: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
This role is subject to a DBS check.

Dreams Come True is entering Year 3 of a five-year dream-making programme across Blackpool and 
the North West. As the programme moves from establishment into growth, we are seeking a highly 
organised, relationship-focused Dreams Coordinator based in the North West to deliver life-changing 
dreams and strengthen the programme's reach and sustainability.
The role combines hands-on dream delivery with programme development. You will coordinate 
individual, urgent and community dreams from referral to completion, while continuing to grow 
referral pathways across education, health, social care and community settings so that more eligible 
children can access our support.
A key focus for Year 3 and beyond will be building strong local relationships with referrers, 
stakeholders, businesses, community partners and funders. You will act as a local ambassador for 
Dreams Come True, sharing programme impact and helping to identify funding, sponsorship and 
gifts in kind that support long-term sustainability.
This role is ideal for someone who combines compassion, creativity and excellent coordination skills 
with confidence in networking, stakeholder engagement and programme growth.

This is an exciting opportunity to join Home-Start Kirklees at a time of growth and development. You’ll play a key role in shaping services that support local families, leading a passionate team and helping ensure children have the best possible start in life.  This lead role is fundamental to overseeing all operational delivery of services, managing projects, developing the workforce and partnership engagement.

Home-Start is a voluntary organisation committed to promoting the welfare of families through recruiting and training volunteers to provide family support. Our vision is that families will be safe, healthy and resilient and that children will have the best start in life.

We are currently recruiting for an Operations Lead

Location:  Huddersfield Town Centre Office. Partnership work across Kirklees required. Hybrid and flexible working pattern available.

Salary: NJC Scale SCP 29-32 (£39,862 - £42,839 pro rata). Starting salary SCP 29, increasing to SCP 30 after a successful probationary period.

Hours: 37 hours per week (negotiable part-time hours available).

Benefits: Generous annual leave allowance including Birthday leave with one week extra annual leave after 5 years’ service.  Well-being support (Employee Assistance Programme). Professional development and travel expenses paid. Free parking at town centre office location.

Family friendly policies.

This is an exciting opportunity to join Home-Start Kirklees at a time of growth and development.

You’ll play a key role in shaping services that support local families, leading a passionate team and helping ensure children have the best possible start in life.  This lead role is fundamental to overseeing all operational delivery of services, managing projects, developing the workforce and partnership engagement.

Essential requirements include:

• Good interpersonal, motivational and communication skills
• A passion for working in the voluntary sector and making a difference to families
• Excellent leadership and project management skills
• Experience of developing effective working partnerships with stakeholders

Please contact us for an application pack

The closing date for applications is 12 noon on Monday 14th September 2026

Interviews for this post will be held on Thursday 24th September 2026

Please do not send CVs.

 Any offer of employment will be subject to a satisfactory DBS check at enhanced level and barring service check and the receipt of appropriate references.

Home-Start Kirklees is committed to a policy of equality and diversity which respects the identity, rights and value of all individuals.  We are also committed to safeguarding and promoting the welfare of children and young people and all staff working with these groups are expected to share a commitment to this. You will be expected to report any concerns relating to the safeguarding of children and/or young people in accordance with agreed procedures. If your own conduct in relation to the safeguarding of children or young people gives cause for concern, Home-Start Kirklees child protection procedures will be followed, alongside implementation of the charity’s disciplinary procedure.

About the Role

As Head of Donor Engagement, you will lead Norwood's relationship fundraising strategy across major donors, trusts and foundations, legacy giving and emerging supporter audiences.

Leading a high performing team, you will drive sustainable income growth while building meaningful, long term relationships with supporters.

Working closely with the Director of Fundraising, trustees and senior stakeholders, you will help shape fundraising strategy, strengthen donor pipelines and ensure donor engagement is coordinated and connected across the organisation.

About Norwood

Founded in 1795, Norwood is the oldest Jewish charity in the UK.  We support and empower neurodiverse children and their families and people with neurodevelopmental disabilities to live their best lives.

At Norwood, you’ll make a real difference every day.  You’ll be part of a supportive and inclusive team, guided by values of kindness, respect, empowerment and belonging.  We invest in your growth, care about your wellbeing, and give you the pride of knowing your work changes lives.

Who we are looking for

We're looking for an experienced fundraising leader who believes that strong relationships have the power to change lives.

You'll be motivated by building meaningful partnerships with donors, trusts, philanthropists and supporters, helping them see the difference their generosity makes to children, families and people with neurodevelopmental disabilities.  You'll enjoy creating long term relationships built on trust, shared purpose and exceptional stewardship.

As an inspiring leader, you'll bring out the best in others, developing a high-performing team that is collaborative, ambitious and committed to delivering outstanding supporter experiences.  You'll be comfortable balancing strategic thinking with hands on leadership, whether you're shaping fundraising strategy, meeting major donors, working alongside trustees or coaching your team.

You'll thrive in an organisation where relationships matter.  Working closely with colleagues across Marketing, Events, Data & Insights and our operational services, you'll help create a joined up approach that strengthens supporter engagement and delivers sustainable income for the future.

Most importantly, you'll share our belief that every child, family and person we support deserves the opportunity to live their best life.  Your leadership will help ensure Norwood can continue providing life changing services for generations to come.

You will:

• Lead and develop Norwood’s donor engagement strategy across high-value and pipeline audiences
• Drive a relationship-led approach across philanthropy, trusts, legacies and supporter engagement
• Build sustainable income growth through strategic relationship management
• Work closely with trustees, ambassadors and senior volunteers to strengthen networks and donor engagement
• Oversee donor cultivation activity, stewardship and major funding approaches
• Support the development of future supporter pipelines through community and next-generation engagement

This is an opportunity to lead a function with significant organisational impact while helping shape the future of fundraising at Norwood.

Your Day to Day

You will:

• Lead, develop and inspire a multidisciplinary fundraising team
• Manage performance, targets and professional development across the team
• Personally manage a portfolio of major donors and high-net-worth prospects
• Oversee trusts and foundations fundraising strategy and pipeline performance
• Lead Norwood’s legacy fundraising strategy and supporter journeys
• Work closely with Events & Sponsorship teams to maximise donor cultivation opportunities
• Partner with Data & Insights colleagues to strengthen forecasting, segmentation and reporting
• Support trustee and SLT engagement through research, briefing and relationship coordination
• Ensure fundraising activity is compliant, insight-led and relationship-focused

Your impact will be demonstrated through:

• Increased high-value income and long-term donor engagement
• Stronger donor stewardship and supporter retention
• Sustainable pipeline growth across fundraising audiences
• A collaborative and high-performing fundraising culture
• Clear alignment between donor engagement, events and data insight functions

Qualifications, Experience & Training
Essential

• Significant experience leading high-performing fundraising teams
• Proven success securing six- and seven-figure gifts from individuals and foundations
• Experience working with trustees, philanthropists and senior stakeholders
• Strong track record of developing and delivering relationship fundraising strategies
• Experience managing and developing teams to achieve ambitious income targets
• Excellent relationship-building, influencing and communication skills
• Strong strategic planning and analytical capability

Desirable

• Degree level education or equivalent experience
• Experience within charity or not-for-profit fundraising environments

Reward and Benefits

• 21 days annual leave + 8 Bank Holidays (FTE) + Jewish Festival Days
• Enhanced parental pay
• Employee Assistance Programme
• Health cash plan covering dental, optical, and therapy treatments, with virtual GP access, private consultations, and wellbeing tools via the My Medicash App
• Blue Light Card scheme access
• Cycle to Work scheme
• £300 refer-a-friend bonus
• Career development pathway
• Free on-site parking
• A supportive, experienced team and management.