Mental health trainer jobs

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Community Outreach Worker (Complex Needs Housing Service)
Reference: 286 
Salary: £26,000 - £27,000 per annum pro rata incl. Outer London Weighting (OLW) In addition, this role will have a yearly staff retention bonus of up to £2106 (This payment is allocated at the discretion of HMN). 
Hours: 37.5 hours per week (Monday-Friday, 9am-5pm) 
Contract: 1 year 
Reports to: Complex Needs Housing Team Leader 
Main base: Letchworth Wellbeing Centre or Ware Wellbeing Centre dependent on applicant’s location, Herts Countywide travel

Purpose of Post

The Community Outreach Worker (Complex Needs Housing Service) provides advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing. They ensure that the safety and wellbeing of the client is monitored and reviewed regularly, they remain a source of independent support for all clients and they will embed a person centred recovery orientated and trauma informed approach in all aspects of the role.

About the Service

The Complex Needs Housing Service works as a multi-disciplinary team (MDT) with housing teams and Drug and Alcohol Services across District and Borough councils. These teams will be working with individuals who are presenting as homeless and have a number of Complex Needs.

Service Objectives

• To improve the mental wellbeing of people experiencing mental ill health.
• To increase early access to help for people experiencing mental ill health in, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To reduce the use of police, ASB, tenancy enforcement, housing needs and environmental health services by clients whose primary need is related to mental ill health.
• To reduce the use of crisis services by people experiencing mental ill health with positive outcomes for the individual.
• To provide an assertive outreach approach for clients who are in crisis and/ or those that may have complex or multiple needs.
• To work collaboratively within a multi-disciplinary team (MDT) consisting of Change Grow Live (CGL), District and Borough councils, housing teams and other professionals.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
• Being able to drive and having access to your own vehicle is essential for this role.

Closing date for receipt of applications is Monday 16th June.
Interviews will be held on a rolling basis.
Please note: we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities 
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

Location: London Bridge SE1 (40% home-based also possible)

Terms: Full time

Salary: £30,718

About MediCinema

MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. We achieve this by building and running cinemas in hospitals and places of care equipped with space for beds, wheelchairs and medical equipment, and providing free films and activities for patients of all ages. Our services help to improve emotional, mental and physical health, reducing isolation, anxiety and stress, and increasing patient resilience to help them cope with what they’re going through.

The Role

We are looking for an Operations and Finance Coordinator to join our small but growing central office team. The post-holder will work closely with the Operations Manager, Head of Finance and Head of Impact & Service Delivery to play a vital role in ensuring the smooth-running of the charity, our impact and our service delivery.

This position would suit someone who is passionate, organised, and has an interest in film, healthcare and helping to improve people’s wellbeing.

Main Tasks and Responsibilities

Service Support

• Support the Operations Manager with managing film delivery to all our sites, including monitoring of KDMs and DCPs
• Support cinema sites by ensuring all our in-hospital marketing materials are up-to date and accurate, including:
  • Create monthly posters for all sites, and other ad-hoc posters
  • Create info cards about upcoming films
  • Update the film information on our Showtimes page of our website
  • Updating digital entrance screens
  • Ordering physical posters and standees from film distributors
  • Support on developing any new initiatives to promote our services in hospitals
• Deputising for the Operations Manager when required, including occasionally covering out-of-hours emergencies

Impact and Evaluation

• Support with the management and upkeep of our Impact data management system Smartsheets to ensure it is accurate and as up-to-date as possible. Specific tasks to include, but not limited to:
  • Check for data errors each morning and follow up accordingly to resolve any issues
  • Uploading Serennu Children’s Centre data
  • Uploading new nurse and volunteer data
  • Inputting film list and BBFC info up-to-date each month
  • Migrating other data as and when required
• Support with the collection, inputting, organising and analysis of service delivery questionnaires, Thank You feedback cards and other service evaluation and research projects
• Support the Head of Impact and Service Design with the collection and management of case studies

Event/Screening support, including Disney Partnership

• Support the co-ordination and management of special screenings, events and Disney MTM projects. Including planning, managing orders/deliveries, attending events and assisting with consent form collection
• Support with post-event tasks, such as accurate organisation and storage of photography/media, collecting and collating relevant feedback, and follow-up emails

• Operate projection equipment and run screenings (training will be provided), in case of emergencies, holiday cover, special events and supporter/fundraiser visits
• Brainstorming with the team about any potential future ‘Beyond the Big Screen’ and Disney ‘Moment that Matter’ ideas and initiatives

Finance support

• Checking, processing and preparing payment of nurses’ invoices
• Checking and processing all other supplier invoices
• Support Head of Finance with income recording and analysis
• Preparation of monthly credit card and other expenditure analysis
• Banking of cheques/cash
• Inputting of data into accounting system (currently Quickbooks)

Administration and other duties

• Ensure patient data, and any other relevant data, is captured accurately on Donorfy/CRM system
• Communicate effectively with all team members and provide relevant and required information in a timely fashion
• Undertake other duties as reasonably required by the Operations Manager, Head of Finance, Head of Impact and Service Design

MediCinema is a small team and staff members are expected to support each other and share cross-organisational work in addition to fulfilling individual responsibilities.

The Person

MediCinema is seeking a highly organised, enthusiastic individual who can demonstrate the following skills and qualities:

• Excellent communication and interpersonal skills, a professional manner and the ability to communicate effectively with a variety of colleagues
• Excellent organisation and administration skills likely gained over at least 12 months working
• A meticulous attention to detail
• Ability to prioritise efficiently, working within time constraints and judging organisational priorities
• Excellent IT skills (including Microsoft Outlook, Excel and PowerPoint)
• Working knowledge of data management systems and CRM databases, and affinity with data analysis
• Some experience with financial administration such as processing invoices etc
• A pro-active ‘can-do’ approach and the ability to work effectively in a small team
• The ability to carry out duties with good humour and tact, maintaining confidentiality where appropriate
• The ability to use initiative and contribute new ideas
• A commitment to and affinity with MediCinema’s core mission
• An interest in film

WorkWell Coach

Location: Woking

Salary: £25,835 - £27,075 inclusive per annum

Hours: Permanent, 37.5 hours per week

You have a QCF in Advice & Guidance (Level 3) or equivalent, plus a proven ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough as a WorkWell Coach.

WorkWell is an exciting new government/DWP initiative to get people back to work. As well as providing work placement support, it will also address and support any physical or mental health needs via a Mental Health Provider and Physical Health Advisor who form part of the team. The pilot in Surrey went live in December and aims to empower people to take control of their health, wellbeing and any impacts this is having on their employment via referral to a WorkWell Coach. That’s where you come in.

Working as a key part of the primary care network (PCN) and other community hubs, your challenge will be to provide a supportive environment that enables each individual to identify their health and wellbeing concerns and the impact these are having on their employment. That will involve taking a strengths-based approach, focusing on ‘what matters to me’ and, together with the individual, producing a personalised and holistic support plan that aims to help the individual thrive at work. We’ll also rely on you to work alongside a multi-disciplinary team of physical activity, mental health and skills and employment advisors to provide direct interventions and connect individuals to diverse community-based support, thus ensuring they are able to maintain their health, wellbeing and employment in the longer term.

To succeed, you’ll need a good understanding of motivational coaching and interview skills, the ability to organise, plan and prioritise and a real commitment to develop. Familiar with office IT systems, you have good word processing skills and know how to use emails and the internet to create simple plans and reports. Just as important is a proactive and flexible approach plus the ability to listen to, and empathise with, people from all backgrounds and provide person centred support in a non-judgemental way. Put simply, you’re committed to reducing health inequalities and able to support people in a way that inspires trust and confidence, thus motivating others to reach their potential. 

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

The role is a hybrid role, predominantly working in the community and home based, with some expectations of office visit every now and again.

Due to the nature of the role, a driver and access to a car are essential.

To Apply

If you feel you are a suitable candidate and would like to work for Waythrough, please click apply to be redirected to their website to complete your application.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

When applying, please upload a CV and covering letter explaining why you feel you are right for the role.

Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship (RF). Aquarius supports people in the Midlands affected by substance use or gambling. It was a subsidiary of Richmond Fellowship and is now a subsidiary of Waythrough.

We are specialists in mental health, alcohol, drugs and related areas. We provide high quality, evidence-based services, which are designed around the needs of the people we support. Our vision is to break down the barriers that stop people getting the support they need to live a life they value.

To start ASAP, we are looking for a Temporary Finance Manager to join our friendly, all women team.

About Woman's Trust

Woman’s Trust was established almost thirty years ago and is the leading specialist in mental health services for women. Led by and for women, it aims to ensure that women affected by domestic abuse can live a safe and healthy life, free from further harm. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recover from the trauma. We support 900 women and children annually, with an income of £1.3m and 40 staff. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers. Alongside our current service provision, we are focused on developing innovative mental health services for young women and girls, launching peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awareness-raising workshops and training for professionals, building on our research and policy expertise to improve systems nationally. As demand for our service grows, we are ambitious to double the number of women we support each year, achieved in large part through the success of our fundraising team in increasing our income.

About the role

As our Temporary Finance Manager, you will be managing a finance assistant and will be part of our organisation’s Senior Leadership Team, helping to collaboratively shape and steer the charity as we work towards our 2022-2027 strategy. The Finance Manager is at the heart of Woman’s Trust; you will play an essential role and have oversight of not just the finance team - you will have direct exposure to CEO/Board Members and decision-making for the future of the organisation. 

We are looking for a highly motived Temporary Finance Manager with demonstrable experience working in a similar senior level role. You’ll be a fully or part qualified accountant e.g. CIMA/ACA/ACCA/Cipfa, with a thorough understanding of charity accounting.

Hours: Part-time, 28 hours per week.

Contract: Fixed term to start ASAP until 18th December 2025.

In return, we can offer:

• 25 days' holiday + 3 days at Christmas + Public holidays (pro rata for part-time working)
• Hybrid & flexible working - office based with minimum of 50% of working hours in Woman’s Trust London office, we also support mutually agreed flexible working arrangements
• Cycle to work scheme
• Employee Assistance Program (EAP)
• Mandatory job-related training
• Individual staff professional development budget
• A caring, committed and highly collaborative environment
• Several social events/lunches per year
• Friendly, all women team

To apply, please provide your CV and a personal statement outlining how you meet the criteria for the role as defined in the ‘about you’ section in the job description below, providing actual examples of the related work/experience/skills you have. 

We are open to applications from freelancers.

Interviews will hold on a rolling basis.

Please note, this post is open to female applicants only – Equality Act 2010, Schedule 9, Part 1 applies.

About us
Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home.

We are a, developing organisation working with people experiencing homelessness in the East End of London. We specialise in providing housing advice & support for rough sleepers, working to tackle health inequality & substance use and providing psychological support. 

We take an innovative approach to the work that we do and the services that we run, driving forward best practice to ensure the best possible outcomes for the people that we work with.

Our team and culture are built around our core values of compassion, respect, inclusiveness, empowerment & justice.

About the role

• Be a key point of contact for receiving and processing referrals to the Providence Row, Resource Centre.
• Complete assessments of those referred to the Centre
• Make statutory and non-statutory housing referrals dependant on the persons need and eligibility.
• Build and maintain strong relationships with key partners, including outreach teams, health services, City of London Police and other support organisations.
• Work within the Team Around Me model, engaging closely with the City Outreach Teams and the Navigator service to develop and implement joint action plans for people rough sleeping.
• Connect City clients with essential health services to address tri-morbidity—the complex combination of physical ill health, mental health, and substance use that often affects individuals experiencing chronic homelessness.
• Facilitate referrals to training, employability, and volunteering programs to support long-term stability and independence.

Benefits

• 27 days holiday plus bank holidays
• Pension – 5% employer, 3% employee
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities

To apply
Please follow the link on the Charity Jobs website and submit your CV along with covering letter. Interviews will be held on a rolling basis.  

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
On a rolling basis

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

A rare and exciting opportunity to support the fundraising and strategic development of a wide range of Charities in the UK, as part of a friendly and supportive consulting team.

Charity Fundraising Ltd provides a comprehensive range of fundraising, strategic consultancy and evaluation services to Charities and other not-for-profit organisations. Established in 2000, our services range from grant and contract bid writing and review, to developing fundraising strategies, developing M&E frameworks and undertaking project and programme evaluations. We also offer a range of strategic support, mentoring and training. We work with lots of amazing charities, both local and national, small and large, across the UK, covering themes such as: Homelessness; addiction; youth; community; disability; mental health; minoritised groups; medical conditions; heritage; environment and more.

We are seeking an exceptional fundraiser who can offer a strong track record of driving organisational growth in the voluntary sector. Multi-year experience in two or more of the following core service areas is essential:

• Achieving major grant funding from trusts, foundations, lottery distributors, public sector agencies or similar.
• Planning and developing successful contract tender submissions.
• Planning and developing successful fundraising strategies and action plans.
• Major Donor, Legacy or Corporate fundraising strategy and delivery

The role is varied and interesting - managing a portfolio of clients and supporting them directly or strategically with their fundraising, impact evaluation and organisational development. Our consultants are all employees and we work closely together as a supportive team, sharing and developing skills and knowledge. We anticipate the appointee may not hold experience across all core areas of our services. We will enable the appointee to focus on projects that play to their strengths and experience and provide further support and training as necessary.

Based from home (must be UK resident), with ad hoc client and team meetings/socials (all travel paid), mostly within England. All IT equipment provided. Full-time or part-time (minimum 0.8 FTE - 28 hrs).

Benefits include: 24 days paid annual leave (pro rata), 5% employers pension contribution, potential cash / annual leave bonus, CPD budget and paid CPD time + lots of opportunity to learn from our experienced consultant team.

Please note that applications will only be considered where the screening questions are fully completed.

Here's what some of our team say about working for Charity Fundraising Ltd:

"I don’t think I have ever worked with such a nice bunch of people, everyone has been very welcoming, supportive and just all round lovely" 

"I really enjoy working for CF because I get to work independently with a diverse range of interesting clients, and am also part of a great, supportive team - best of all worlds!"

“Supportive and fun team; and great to learn new ideas from others fundraising skills, knowledge and expertise”

"I love being part of such a passionate, professional team and who prides itself on building close working relationships with each other and with our clients."

Do you want to support people with mental health issues?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Peer Support Worker
Reference: 290
Responsible to: Peer Support Team Lead
Working hours: 30 hours per week
Contract: One Year Fixed Term (Subject to Contract Extension)
Rate of pay: £25,233 pro rata (£20,186)
Based: North or East Herts

We are pleased to be able to offer an opportunity for another Peer Support Worker to join our thriving team.

About the Peer Support Services

Our Peer Support Service started 13 years ago, with 2 Wellbeing Centres offering this new service. Since then, we have seen our service grow and we now offer Peer Support across the whole of Hertfordshire

Working in co-production with clients, staff, volunteers and stakeholders, we were able to create our own Peer Support Charter Values (this can be found on our website). These values form the ethos we work towards within our peer support team. These values also complement HMN’s values of Hope, Courage, Togetherness and Responsive, which form the basis of all the work we do as an organisation. 

About the Role

Working with the team to offer 1-1 peer support to anyone accessing HMN. The Peer Support service provide tailored support for individuals to support their needs. This includes using different tools and techniques to help an individual improve areas of their life they may be struggling with. Having a lived experience of mental health issues or supporting someone who has is a key element to what makes this service so unique.

The Peer Support approach includes empathy, warmth, acceptance, authenticity and compassion. Peer Support is based on the recognition that there is no better person to support the path towards recovery, than someone who has walked a similar path as that person.

To meet client needs, and work to this personalised approach, we do support people out in the community, within their home, as well as in one of our Wellbeing Centres. Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

The successful candidate will need a personal understanding of mental ill health, either from your own lived experience or by caring for someone with a mental health condition and have awareness of issues in mental health service provision.

Peer Support Workers will also provide support within our Peer Support Groups, Peer Support Learning Sets and Peer Support Academy when needed.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 28 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for receipt of applications is 9th July (by 12 noon).
Interview date: Held on a rolling basis.
Shortlisted Applicants will be notified of an interview date. 
Please note: Due to high numbers of expected applicants, we may close this advert early.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings.

We are delighted to have been accredited as a Living Wage Employer.

No agencies please.

Due to the planned retirement of a long-standing member of staff, we are looking for a Finance and Administrative Officer to join our Leeds-based team.

As Finance and Administrative Officer, you will play a vital role in maintaining the financial integrity and administrative efficiency of our organisation. You will be a key team member, ensuring we can continue delivering high-quality services to those who need them most.

Could you be the person we're looking for?

Essential:

- Proven experience in finance or bookkeeping, ideally in the charity or not-for-profit sector.

- Strong numeracy skills and attention to detail.

- Proficiency in accounting software and Microsoft Office (especially Excel).

- Excellent organisational and time management skills.

- Experience in office administration.

- Strong written and verbal communication skills.

- Understanding of confidentiality, safeguarding, and data protection.

- Willingness to undertake (or already possess) First Aid, Fire Marshal, and Health & Safety training.

Desirable:

- Knowledge of the Irish community in Britain and the challenges they may face.

- Experience working with vulnerable or marginalised populations.

- Familiarity with charity accounting standards and reporting (e.g. SORP).

- Previous responsibility for office safety or compliance duties.

What We Offer

- Supportive and inclusive working environment

- Opportunities for training and professional development (including all required certifications)

- Flexible working arrangements

- Meaningful work that makes a tangible difference to people’s lives

Hours: Full Time 35 hours per week Monday to Friday

Salary: Starting salary £27,711

Deadline for applications: Sunday 15 June 2025, 5pm

Interview date: Interviews will be held on Tuesday 24 June 2025

Further details - including the full job information pack, application form and instructions on how to apply - can be found on our website.

Who we are 
Off the Record Bath & North East Somerset (OTR) is a mental health and wellbeing charity that gives local young people a safe space to be heard and be themselves.  We provide a range of free services for young people, including counselling, listening support, youth participation, advocacy, support for care leavers and a LGBTQ+ focused service. 

It’s an exciting time to join the LGBTQ+ team, with your skills and experience you will be leading and shaping the service to ensure its growth and sustainability as a prominent provider of LGBTQ+ youth support in Bath and Nort East Somerset (BANES). 

Equity, diversity, and inclusion are at the heart of what we value as an organisation. OTR is committed to equal employment opportunities regardless of race, age, religion, sex, sexual orientation, disability or any other status protected by law. 

Purpose of the role 

As the LGBTQ+ Service Lead you will manage the services we provide to support the wellbeing, confidence, and connectivity of LGBTQ+ youth across BANES. 

Along with managing a small team you will plan, deliver, and facilitate our renowned weekly Space youth group (ages 13-21) and monthly Space to Be youth group (ages 8-13), 1:2:1 listening support, and schools work. 

Our goal is to empower LGBTQ+ young people and provide a space where they are free from judgement, but also to spread awareness of the issues the LGBTQ+ community faces and how partners, parents, and the wider community can support them. 

This role will play a key part in shaping the future of the LGBTQ+ services through exploring funding opportunities and other income-generating avenues to ensure the continued growth and impact of the services.

Your attributes 

We are looking for someone who understands the needs of, and has experience of, working with LGBTQ+ young people from a variety of backgrounds. You will use your creativity to engage young people in our work and support them to thrive.

You will enjoy seeking opportunities, creating partnerships, and working with the community, while using your empathic management skills to support the growth of our team of LGBTQ+ staff and volunteers.

Your enthusiasm and personality are as important to us as your experience to date. If you can’t tick off every point in the job description below but feel you have the right transferable skills to succeed in the post, please do still apply.

The Head of Operations will be part of the senior leadership team and support the CEO in the leadership, management and day-to-day operations of Sound Minds. They will deputise as required and make a significant contribution to strategic planning for the organisation, with a strong focus on operational activity. They will lead on all operational, health and safety, premises, IT, systems, human resources, governance, reporting and fundraising activity, whilst maintaining key relationships with external stakeholders.

Sound Minds is a creative place and the Head of Operations will need a passion for administration and organisation.

Day to day responsibility for the delivery and organisational effectiveness of the charity’s services. You will

ensure we meet the expectations and needs of our service users, and manage the volunteer admin team who

support the running of the service. You will work alongside the Therapies Manager to coordinate and deliver a

growing service.

Key Responsibilities:

• Managing the referral, registration, bookings and waiting list processes for appointments and courses to

meet operational KPI’s and maintain a high standard of service user experience

• Working with the staff team to ensure resources meet demand for our complementary therapy services

• Managing and growing our enthusiastic and highly committed team of admin volunteers and enabling

them to provide excellent support to our service users

• Leading on maintaining and developing the service user database including writing and delivering

procedures, providing training and analysing data

• Carrying out office/facilities management duties and other administration, supporting the delivery of the

charity’s services, including correspondence

• Liaising with relevant organisations/stakeholders to maintain effective working relationships

Specific Responsibilities

1. Service management

2. Volunteer management

3. HR, Training and Development

5. Culture and values

6. Governance

Person Specification:

Required attributes

• Great multi-tasker who is accurate, pays attention to the detail and is not fazed by managing a variety of

tasks and people to get things done

• Ability to work both independently and as part of a team

• Previous line management experience with the ability to provide direction, ownership and engagement

to support performance

• A calm and flexible attitude to be able to cope with challenges, prioritise and deliver an outstanding

service

• Great interpersonal skills with the ability to network and work collaboratively with different people and

groups, and deal with people empathetically and resilience

• Must be fully IT literate (MS office) and able to use CRM systems, analyse data and produce reports in a

timely manner

Desirable attributes

• Project management experience

• Track record of successful service delivery management in public, independent or Third Sector

organisation, ideally a health or charity setting

• Previous experience of leading volunteers in a paid or unpaid capacity

• An understanding of complementary therapies

• Previous experience of supporting people with cancer and an understanding of cancer patient

pathways

Personal Characteristics

• Passionate

• Proactive

• Detail-Oriented

• Well organised

• Resilient

• Collaborative

• Empathetic

• Trustworthy

• Flexible

You must be legally eligible to work in the UK and pass our screening process, including the NHS’s DBS and

occupational health checks.

Are you considering the next step in your health and social care career? Want to keep making a difference while developing yourself? Discovery are currently recruiting for an Assistant Locality Manager to join our team in Taunton.

The Assistant Locality Manager will support the manager and their team of Support Workers in a variety of ways - delivering the highest possible care to the people we support, ensuring compliance to organisational policies and procedures assisting with rota planning and shift management, using different IT Systems to ensure full compliance in H&S checks managing their time effectively across two locations working alongside the Locality Manager to ensure that colleagues are supported and managed effectively in line with the company values. Acting up as manager when the Locality Manager is unavailable to ensure safe running of the homes and compliance is maintained.

Discovery is proud to be successfully accredited by the Great Places To Work Programme for the fifth year in row in 2025.

The total annual pay for the role is currently £30,808.69

About the role: This is a diverse and exciting role, some of your responsibilities will include:

• Support the Locality Manager with the smooth operation of the service, including rota management, reviewing and updating support plans and assisting with the recruitment and development of a team of Support Workers. 
• Work with relatives, healthcare professionals and external agencies to ensure that the needs and interests of the people we support are met and upheld. 
• Serve as a role model to a team of Support Workers, demonstrating excellent practices of support.

For a full list of what this role involves please read the attached Job Description

What will I need? To be considered as an Assistant Locality Manager you will need:

• Experience of working with people with a wide range of needs - for example, autism and complex learning disabilities
• The ability to prioritise workload, manage your own time, delegate tasks and meet deadlines.
• Up-to-date knowledge of the personalisation agenda and Active Support provision.
• The personality to develop positive working relationships across Discovery – including the people we support, their families, internal colleagues and external agencies.
• Have or be willing to work towards a Diploma Level 3 in Health and Social Care/Leadership and Management for Care Services.

This list is not exhaustive, please review the attached person specification for further information

Why join us? Discovery are committed to developing skills and rewarding our staff. We offer:

• A salary of £30,808.69 per annum (based on 37.5 hrs per week)
• 30 days’ annual leave entitlement (including bank holidays
• Access to discounts on high street shopping, cinema tickets and meals out
• Employee Assistance Programme
• Pension scheme
• Life Assurance
• Great Induction and training opportunities including Diploma in Health & Social Care.
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday. 

Who we are

Discovery exists to help each person we support to live a fulfilling life, to be equal in society and to be active in his or her local community. That’s a big deal. It means being able to have choice and control in life. It means choosing to go out or to stay in, making friends and having relationships, finding and developing skills and interests. It also means managing a home, voting, staying healthy and being able to pursue employment or volunteering opportunities. If you think you can help the people we support get more from life, we want to hear from you. 

Apply now:

So if you would like to be a part of our team and if you feel that your values match ours, please apply by clicking the button below - upload your CV and we will be in touch. You could soon be making a positive difference every day. 

This role requires an enhanced DBS Disclosure, which will be obtained for you by Discovery.

Discovery is an equal opportunities employer that values diversity and is strongly committed to providing equal employment opportunities for all employees and applicants for employment. Discovery are Disability Confident Committed and we guarantee to interview all applicants who let us know they have a disability and meet the minimum essential criteria for this role. Discovery has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees. As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03 003 039 150 or email applynow @discovery-uk .org

We are looking for a motivated and experienced women’s case worker and manager to join our team. The role will be responsible for the development, implementation and running of Yada’s outreach services, The Esther Project (TEP), management of the TEP staff and volunteer teams and for the development of our network and partnership work across the West Sussex coast.

Experience of supporting women with complex needs and managing a small team is essential, along with the ability to work within Yada’s vision, mission and Christian ethos.
 

Outreach Manager (Women’s Services) 

Project Management, Outreach, Safeguarding, Networking, Training, Research, Volunteers

The Outreach Manager is responsible for the development, implementation and running of Yada’s outreach services, The Esther Project (TEP), management of the TEP Team and for the development of our network and partnership work.

Line Manager: Operations Manager/CEO

Hours/Days: Full Time (28-35 hours per week, Monday to Friday)

Salary: £30,102.80 pro rata

Start date: 21st July 2025

Contract: Two years fixed term, to be extended, subject to funding

Location: Yada Offices, West Worthing/Chichester

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Key responsibilities:

Outreach: The Esther Project

• Implement strategy for development of The Esther Project

• Oversee Netreach (online outreach), initial contact, visits to service users and manage ongoing contact, ensuring data protection and PECR/GDPR guidelines are adhered to 

• Manage referrals in and out of TEP, including management of own caseload and allocation of referrals within the Outreach Team

• Line management of TEP Outreach staff inc monthly supervision and debriefings

• To support the team to assess the needs of service users and ensure the appropriate support provision is given

• Work collaboratively with other support agencies including charities and statutory services for the benefit of the service users, including safeguarding activities

• Manage Monitoring and Evaluation of TEP

• To host/lead monthly TEP Team meetings

• To participate in bi-monthly safeguarding meetings

• Act as Safeguarding Deputy, responsible for safeguarding management across The Esther Project

• Keep an up-to-date record of all visits on Lamplight, recording safeguarding incidents and any further actions needed

• Review risk assessments and safety plans for outreach

• Oversee management and support with delivery of TEP workshops

• Oversee in-house counselling process and monitoring

• Ensure all outreach materials and resources are up to date and available for staff and volunteers

• Support Yada CEO with management of TEP Budget

• Assist in the training of all staff and volunteers forTEP

• Act as Yada’s First Aider (training provided)

Network, Training, Research & Learning

• To work alongside the Training Lead on developing and delivering training around supporting women in the sex industry 

• To build and maintain strong connections with local services, especially in relation to TEP including Probation, Prison Services, Council, Police, homelessness, domestic violence, mental health and substance misuse charities

• Attend monthly partner drop-ins across coastal West Sussex

• To keep up-to-date with research that is relevant to the field and allow this to inform practice of the Yada team

• Represent TEP at partner meetings as appropriate

• Support monthly review of Yada policy in relation to TEP

• Support outreach work with local Police

• Support Yada partnership development with Sussex Police

• With the Operations Manager/CEO, when appropriate, represent TEP on regular Sussex wide network meetings such as Sussex Police Sex Working Portfolio & Subgroup and  Pan Sussex Sexual Violence/Abuse (SVA) meeting

TEP Volunteer Coordinator

• To ensure that all aspects of the recruitment, selection and induction process of TEP volunteers functions effectively and safely

• To manage TEP volunteer rota for netreach 

• To advertise new posts and oversee the selection process

• To take a lead on interviews and follow up of applications

• To liaise with Yada Operations Manager/CEO to ensure DBS checks are up to date

• To run and manage TEP volunteer induction process

• Support development and regular review of  the volunteer policy

• To offer regular training and supervision for TEP volunteers

Other Duties

• To support the Yada Operations Manager/CEO with strategy and the development of Yada

• To attend monthly team meetings and be an active member in decision making for Yada’s future

• To prepare TEP reports for quarterly Trustee meetings and fundraising feedback reports

•  Other duties from time to time as we may reasonably require

Outreach Manager Person Specification

Essential

• Proven experience of working with vulnerable women such as within homelessness sector

• Experience of leading a small team

• Excellent communication and listening skills

• Level 2 Counselling Skills or equivalent

• Knowledge of safeguarding policies and processes

• Ability to be comfortable with taking the lead on, or deputising for, safeguarding referrals within the team

• Willingness and openness to learn

• Comfortable with change

• Ability to work independently 

• Ability to build strong relationships and partnerships

• Initiative to develop and try out new ideas

• Highly organised, able to manage workload unsupervised

• Developed sense of self-awareness and ability to work with different points of view

• Able to work within Yada’s vision, mission and Christian ethos

• Driving Licence and own transport

• Strong IT skills (Word, Excel, Database)

Desirable

• Experience of working with women  who have been sexually exploited, such as in the sex industry

• Experience of acting on and leading safeguarding referrals

• Experience of drop-in and/or 1:1 case work

• Experience of line management

• Experience of delivering training/presentations/workshops

• Experience of maintaining clear boundaries, crisis management skills and ability to cope with stressful client based situations

• Experience of working within a trauma and gender informed approach

• Experience of conducting/recording online research

• Experience of managing volunteers

• An understanding of current issues around the sex industry, sexual exploitation and/or sexual trafficking

• Qualification in counselling, social work, nursing, mental health, probation and/or significant work/life experience

How to Apply

Please send a CV and cover letter, specifically addressing the Job Description and Person Specification, to Helen Moore, Yada CEO, by midnight on Friday 20th June 2025.

Please note that we are actively interviewing so early applications are advisable.