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About the role:
At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.
This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.
In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London.
About you:
- Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video.
- Excellent verbal and written communication skills.
- Strong organisational skills and shows enthusiasm to all duties.
- Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.
- Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment.
- High level of personal organisation with the ability to plan and prioritise own work.
- Has experience in Microsoft applications like Microsoft Dynamics CRM.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified.
To be considered remove your name and other personal details from your C.V. before uploading.
This post will require a DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Context and Purpose of the Role
After five years of dedicated leadership, GROW’s Managing Director is moving on. We are now seeking an exceptional, values-led leader to guide GROW through the next phase of our 2030 strategy and help realise our ambition to become a movement-shaping force within agroecology.
GROW is entering a pivotal stage of growth. Our focus now is on strengthening team capacity, centring community voice, developing pathways to leadership and employment, deepening hyper-local networks, and contributing more visibly to the agroecology sector.
With strong financial foundations, a committed team, and a long-standing partnership with a progressive secondary school, this is a rare opportunity to lead an organisation uniquely positioned at the intersection of farming, education, and community action.
The Managing Director will provide clear strategic direction and overall leadership, ensuring GROW remains responsibly-governed, financially resilient, and grounded in its agroecological values. Working closely with the Board of Trustees, they will nurture and inspire a multidisciplinary team of 16 employees and freelancers, strengthen key partnerships, and guide the organisation’s continued development and impact.
Job Title: Managing Director
Reports to: Board of Trustees
Salary: £48,000-£53,000 per annum
Contract: Permanent
Hours: Full Time, 40 hours per week (9am-5pm with 1-hour paid lunch break)
Location: Hybrid. Minimum 3 days a week on site at The Totteridge Academy, Barnet Lane, N20 8AZ (more days on site expected for the first 3-6 months)
Pension: GROW participates in the National Employment Savings Trust (NEST) pension scheme and contributes 3%.
Benefits: 30% off all GROW Farm produce, annual training budget, subsidised lunches, and a generous holiday allowance of 28 days plus bank holidays.
Probation period: 6 months
GROW is a site-based organisation, and our farm sits at the heart of everything we do. We are looking for a Managing Director who is as comfortable talking with students, volunteers and visitors as they are shaping strategy and leading the organisation’s future. This is a role for a thoughtful, adaptable and hands-on leader who can hold the big picture while staying closely connected to our farm, outdoor programmes and the communities we work alongside.
Leadership at GROW is practical, relational and rooted in place. One day you might be gathering feedback from our Student Board of Advisors, listening to how our programmes are working for the young people who shape them. The next, you might be at the farm stall chatting with local community members selling jars of GROW’s homemade pickles. The Managing Director helps ensure that these everyday moments remain central to the organisation.
The successful candidate will lead a small, committed team of 16 staff, nurturing a culture that is collaborative, knowledgeable and grounded in our values. They will guide GROW’s strategic direction while staying attentive to the daily rhythms of farm and school life that make it a vibrant place for learning, growing and connection.
Trustees recognise the breadth of this role and are committed to strengthening the organisation’s operational capacity. An early priority for the new Managing Director will be to shape and secure support for an additional capacity-building role that complements their leadership and enables GROW to thrive in the years ahead.
1. Strategy, Governance & Risk
- Provide overall leadership and strategic development of the charity.
- Oversee and report on organisational performance to the Board of Trustees quarterly.
- Ensure charity policies and legal guidelines are up to date, clearly communicated, and embedded in everyday culture.
- Ensure statutory filings (e.g. Charity Commission, Companies House) are accurate and timely.
- Maintain and regularly review the organisational Risk Register and report key risks and mitigations to the Board.
- Ensure compliance with all relevant legislation, including charity law, employment law, data protection, health & safety, safeguarding, and environmental regulations.
- Lead on crisis management and serious incident reporting.
- Prepare high-quality written reports for Board and sub-committee meetings.
- Advise Trustees on strategic opportunities, risks, and sector trends. Support Trustee recruitment, induction, and development.
- Enable Trustees to fulfil their governance responsibilities effectively.
- Engage relevant professional expertise where appropriate to support decision making.
2. Operations, Education & Farm
- Ensure operational resilience, deputising and covering critical functions during staff absence.
- Work closely with Education Leads to develop the quality of our educational
- programmes, ensuring they align with agroecological principles.
- Ensure thorough Risk Assessments are completed, communicated, and
- implemented for all activities and programmes.
- Support the income generation strategy for the Farm.
- Support the Farm Manager with infrastructure development, including planning permission applications.
3. Finance & Fundraising
- Act as the main point of contact for the charity’s accountants.
- Develop and oversee organisational budgets, leading annual budget-setting and ongoing monthly, quarterly, and forecast reviews.
- Develop and deliver the annual income generation and fundraising strategy with the Head of Fundraising.
- Oversee effective impact reporting with the Head of Fundraising.
- Develop and implement plans to improve cost-efficiency.
- Support the completion of large and complex fundraising bids.
4. Partnerships
- Act as the main point of contact for GROW’s key partner, The Totteridge Academy (TTA), and the Academy Trust, United Learning, to ensure the partnership is effective and positive.
- Build and develop partnerships with schools, youth services, local authority, community growing networks and organisations to support the long-term development of educational programmes and participant recruitment and local environmental impact.
5. Marketing & Profile
- Oversee the charity’s overall marketing and communications strategy.
- Retain strategic oversight of all core marketing and communications, including the press opportunities, charity’s website, printed materials, and promotional content, ensuring that GROW’s voice, values, and impact are communicated clearly and consistently.
- Build and enhance the charity’s public profile through events, speaking engagements, and external representation.
6. People, HR & Safeguarding
- Manage and support the team to effectively perform their roles and develop within GROW, ensuring staff are fully trained and confident with organisational policies.
- Lead the recruitment and onboarding of all staff in line with Equality, Diversity & Inclusion and Safeguarding policies, and Safer Recruitment best practice.
- Act as the Designated Safeguarding Lead and ensure compliance with any safeguarding requirements set by partner school, The Totteridge Academy.
- Be rigorously mindful of child safeguarding at all times, embedding safeguarding policies in everyday culture and remain up to date with relevant legislation and training.
- Oversee HR processes including appraisals, performance management, and professional development.
- Develop progressive internal systems, policies, and training that promote a fair, inclusive, and supportive workplace, grounded in our agroecological principles.
- Ensuring the organisation is GDPR compliant and acts as the Data Protection Lead.
7. Values & Culture
- Act as a role model for GROW’s guiding agroecological principles and organisational values in all internal and external relationships.
- Create a supportive, nurturing, high-trust culture in which staff and freelancers can thrive.
- Champion a culture of reflection, evaluation, and continuous improvement.
- Centre community voice in decision making, governance, and organisational strategy
Direct reports:
Farm Manager
TTA Education Lead
Senior Facilitator
Head of Fundraising
Freelance Programme Leads
This job description is not exhaustive; as a small and evolving charity, flexibility is essential and all staff are expected to take a hands-on approach and support wider organisational needs where required.
Person Specification
Essential Personal Qualities
- Strong alignment with GROW’s mission, agroecological principles, and organisational values.
- Ability to lead and nurture a strong, cohesive, and collaborative team intuitively
- and with empathy.
- Resilient and adaptable.
- Calm under pressure.
- Collaborative by nature and solution-focussed in approach.
- Strong commitment to inclusive working practices and social justice.
Essential Experience
- Significant experience working in a Senior Leadership role within a not-for-profit,
- education, and/or environmental sectors.
- Experience of building and maintaining successful partnership work, for example
- with farms, schools, local authorities, funders, and/or community organisations.
- Significant experience of managing and developing staff and freelancers in a
- small team.
- Proven ability to lead organisational strategy and translate it into operational plans.
- Experience working with, and reporting to, a Board or governing body.
- Experience of financial management, including budgets, forecasting, and working with accountants.
- Track record in contributing to fundraising, including securing major bids.
- Strong understanding of governance, compliance, and risk in a regulated environment.
- Experience of safeguarding within an education, youth, or community context.
- Understanding of legal, progressive and inclusive HR systems and policies.
- Ability to develop and oversee marketing and communications that clearly articulate organisational mission, build community engagement and support financial sustainability.
- Demonstrable experience handling and reviewing legal documentation, including contracts, leases, and formal agreements.
Essential Skills & Abilities
- Strategic thinker, able to see and drive forward the “big picture” while managing operational detail.
- Skilled and inclusive people manager, able to motivate, develop, and challenge others.
- Excellent, adaptable and confident communication skills.
- Ability to prioritise and manage a broad and competing workload.
- Effective decision-making and ability to work independently with accountability.
- Strong relationship-builder with credibility across diverse stakeholders.
- Ability to lead teams through change and uncertainty.
- Strong organisational and administrative capability.
- Sound judgement and a high level of discretion when handling confidential or sensitive matters.
Desirable
- Experience or knowledge of agroecological farming.
- Experience working with local councils, schools, academy trusts, and authorities.
- Knowledge of charity and regulatory frameworks.
- Knowledge of the local Barnet area.
EVERYONE IS WELCOME
At GROW we’re committed to creating an inclusive workplace. All qualified and eligible applicants will receive consideration for employment without regard to gender, gender identity or expression, race, national origin, religion or belief,
disability, age, sexual orientation or pregnancy and maternity. We actively welcome applications from people of all backgrounds and identities, especially those who are under-represented in the charity and food growing sectors. This includes, but is not limited to, people from the global majority, neurodivergent individuals, and those with a range of lived experiences.
We’re committed to building a team that reflects the diversity of our community and brings a rich mix of perspectives, skills, cultures, and ways of thinking.
As a local grant maker, Young Camden Foundation's grants processes and operations are key to our success. This role will suit an adaptable and organised team player, who is up for a challenge and keen to learn.
You will lead and develop YCF’s significant grant-giving programmes, organising and improving the grants process, keeping donors in the loop, and communicating the impact of the small grants programmes, and coordinating support from the team to ensure this work is well supported. In this role you will oversee both YCF’s small grants programmes to members, and also YCF’s delivery of the Holiday Activities & Food Programme, which together amount to around £900,000 per year in grants out to Camden’s youth sector.
You will lead on YCF’s operations, including clerking to the Board of Trustees, ensuring timely applications and reporting to funders, and overseeing all aspects of YCF’s operations. You will be supported by our Operations & Administrations Apprentice. You will support the CEO across YCF’s partnerships, cultivating our pipeline of funders, including Trusts & Foundations and corporate donors, and spotting and supporting opportunities wherever you can.
As a natural team player working in a small team, you will spot opportunities to support YCF’s membership (especially regarding grants) and the other functions of YCF’s work. As a place based organisation, you will ensure you are known in the local community, and amongst our key stakeholders, including grassroots VCS partners, Camden Council, and our key funders.
Along with the CEO and the Head of Membership & Impact, you will support YCF’s partnerships, including with business neighbours, spotting opportunities to amplify YCF’s work. In this important and dynamic role you will lead on both, working closely with the CEO to also support fundraising and partnerships.
Main Purpose of the Role
Grants management:
· Grants management: You will direct and lead the YCF small grants programmes (including Small & Mighty Fund, Holiday Opportunities Fund and Heads Up Mental Health Fund, of around £150,000 p.a.), including leading on design and guidelines, engagement with YCF’s grants committee structures, and reporting back to Trustees and funders. You will lead on grants decisions processes and communications, as part of YCF’s membership offer. You will oversee all due diligence processes as part of YCF’s grant giving offer, and ensure smooth reporting cycles with grantees
· Strategic oversight of HAF: Strategic leadership of the Camden HAF programme, overseeing the HAF Programme Manager in the stewardship of this DfE programme, and retaining oversight of key deliverables, together with the Heads of Children’s Commissioning at Camden Council
Fundraising and reporting:
· Fundraising: You will maintain our pipeline of supporters, including of our grants rounds, and lead reporting for YCF’s grants and core funding to funders, supported by the team. You will ensure timely funding applications submissions Together with the Head of Membership & Impact, you will support the CEO in all fundraising for YCF and our programmes, including identifying funding and partnership opportunities, drafting bids and pitches, and so on.
· Reporting: You will oversee and deliver timely reporting across YCF’s funders. You will manage and be supported by the Operations Apprentice to ensure smooth and timely processes. You will ensure YCF’s monitoring and evaluation frameworks are fit for purpose. You will work with the rest of the team to ensure this function is properly and efficiently supported, and will proactively identify ways to more efficiently record and report on information to funders, including effective use of our CRM.
Operations and governance:
· Operational leadership: You will be responsible for YCF’s operational running as an organisation, ensuring our processes are smooth and fit for purpose. In practice, this may include supporting the CEO in operational and strategic planning, supporting budget oversight (and leading in the areas of grants). Supported by the Operations Apprentice, you will oversee YCF’s HR processes for onboarding, recruitment and so on.
· Governance: You will support YCF’s governance processes, due diligence and compliance, ensuring YCF is compliant with our charitable obligations, and ensure our policies are up to date and we are compliant with them.
· Board minute taking: You will take minutes of YCF’s Board meetings, and ensure actions are followed up with, and oversee the Operations Apprentice in the setting up of meetings and logistics. You will support the CEO and Chair with the preparation of papers, as needed.
Management and leadership
· Management: You will manage two important roles for YCF, modelling leadership at YCF, alongside the CEO and the Head of Membership & Impact
· Representing YCF: You will represent the organisation at a senior level at external events, including via speaking opportunities
Please download the job specification for full details of this role, as well as our essential and desirable criteria, against which applications will be reviewed.
YCF is a membership organisation, supporting 170+ Camden-based charities and CICs that offer services and support to children and young people.

The client requests no contact from agencies or media sales.
Are you passionate about driving excellence in patient-centered imaging? Join us at the Royal College of Radiologists where you’ll lead expert teams in assessing radiology services across the UK from independent clinics to major NHS trusts delivering evidence-based evaluations that spark real, lasting improvement.
The Quality Standard for Imaging (QSI) defines what’s needed to deliver safe, effective, and patient-centred imaging services. The QSI supports imaging providers in embedding a culture of continuous quality improvement and achieving excellence.
As a Quality Review Partner, you’ll play a pivotal role in upholding and advancing these standards. Drawing on your professional expertise, you’ll lead assessments of radiology services across a diverse range of settings — from small independent providers to large, multisite NHS and private organisations. You’ll guide expert review teams in delivering independent, evidence-based evaluations, and produce focused reports and action plans that drive meaningful improvement.
What you’ll do:
- Act as the designated Quality Review Partner for a portfolio of imaging services across the UK.
- Provide expert guidance to QSI leads on both the review process and the standards.
- Manage the full review cycle for services in your portfolio.
- Select and coordinate review team members in collaboration with the Quality Improvement Administrator.
- Participate in quality assurance and moderation activities to ensure consistency and rigour.
What you’ll bring:
- Demonstrable experience in quality assurance, accreditation, or evaluation assessments, or in healthcare quality management.
- Strong knowledge of quality assurance and assessment approaches.
- Excellent oral and written communication skills, tailored to diverse audiences.
- Proven ability to prioritise effectively while remaining adaptable to changing needs.
- A collaborative mindset and the ability to build strong relationships with a wide range of stakeholders.
If you’re a confident, high-performing professional with a passion for quality improvement, we’d love to hear from you. Learn more about the role, the RCR, and how to apply in the Quality Review Partner candidate pack.
Why join us:
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Young Roots
At Young Roots, we want to see a compassionate and welcoming society for young refugees and asylum seekers in the UK. We work alongside young people seeking safety in the UK, building trusted relationships, providing practical and emotional support and promoting young people’s rights and power.
Our youth clubs and casework are transformative for young refugees, allowing young people who have fled danger, had traumatic journeys and who are often here alone, to find community and connection, have a space to be a young person and access support in addressing a whole range of practical challenges they face. We also draw on our evidence from working every day with young refugees and asylum seekers to call for change to the laws and policies which are harming young people.
The role
We’re looking for an experienced and collaborative Head of Finance to lead our financial management, planning, and governance.
This is a senior and influential role, sitting on our Leadership Group and working closely with the CEO, Trustees, and Finance Committee. You’ll provide clear financial insight to support decision-making, ensure strong financial stewardship, and help us plan sustainably for the future.
You’ll take ownership of the full finance function, supported by an Internal Operations Officer who manages day-to-day transactional processing.
What you’ll do
- Lead financial planning, including budgeting, forecasting, and cashflow management
- Produce clear, high-quality management accounts and financial analysis
- Support strategic decision-making through strong financial insight and modelling
- Ensure robust financial controls, systems, and compliance (including audit, SORP, and statutory reporting)
- Partner with colleagues across the organisation to support budgeting, funding bids, and full cost recovery
- Oversee payroll and financial operations, ensuring accuracy and efficiency
- Contribute to organisational strategy as part of the Leadership Group
About you
You’ll be a confident and values-driven finance professional who enjoys working collaboratively and making complex information accessible.
You’ll bring:
- Significant experience in a senior finance role within a charity or not-for-profit
- Strong knowledge of charity finance, including SORP, restricted funding, and compliance
- Experience producing management accounts, budgets, and forecasts for non-finance audiences
- The ability to influence and support senior leaders with financial insight
- A proactive, hands-on approach with strong attention to detail
A professional accountancy qualification (ACA/ACCA/CIMA) or equivalent experience is desirable.
This role is designed as a part-time position (28 hours/week) with flexibility around how hours are worked. We are a hybrid organisation, with the option to work remotely or from our London offices (Croydon or Brent). We ask that ideally you attend at least one in-person team day per month in London.
We offer a supportive, inclusive working environment and the opportunity to play a key role in a mission-driven organisation making a real difference.
To Apply:
To apply, please submit your CV alongside a personal statement by the closing date outlining how you would be a great fit for the role.
Your personal statement should be no more than 800 words, answering the following questions:
- What is your motivation for working with Young Roots? (100 words)
- What is your motivation for applying for this role specifically? (200 words)
- What skills and experience would you bring that will enable you to be successful in this role? Please ensure you refer to the essential criteria on the person specification and provide examples to demonstrate how and where you meet the criteria. (500 words)
Please submit your application via Charity Jobs.
No agencies, please.
Closing date: 14th April
Interview date: 20th March
Young Roots recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage applications from people of all backgrounds, particularly those who can face disadvantage in employment, such as people from Black, Asian and minority ethnic backgrounds, LGBTQ+ individuals and people with disabilities. As an organisation that supports refugees, asylum seekers and migrants, we particularly welcome applications from people within these communities. We offer a guaranteed interview for those with lived experience of the asylum system and those with disabilities, where they meet the essential elements of the person specification. If aspects of the application process create barriers to you applying and you’d like any adjustment to the process or you’d like an informal discussion or advice on your application, please get in touch. We would also like to alert you to the existence of organisations which support people from under-represented groups to access employment, who can advise you on applying for this role. For example, Scope, Young Women’s Trust and Experts by Experience.
Young Roots is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. We take this duty very seriously.
Our work is underpinned by policies and procedures which promote safe working practices. We have a framework of training and supervision which everyone is expected to comply with and systems for monitoring, quality assurance and gaining service user feedback. On joining you will be expected to be part of this approach to safeguard our service users.
Working alongside young people seeking safety - building trust, providing practical and emotional support, and promoting their rights and power.
The client requests no contact from agencies or media sales.
Social Finance is an ambitious non-profit that designs, funds and scales solutions to complex social problems. Our vision is a fairer world where together we unleash the potential of people and communities. We work with governments, funders, communities and the social sector to tackle some of the most persistent challenges facing society in the UK.
Our multidisciplinary team brings together experience from the public, private and charity sectors. We are known for our collaborative and intellectually curious culture and for delivering systems change, improving how entire systems operate so they produce better, lasting outcomes.
One of our most significant initiatives is IPS Grow, which supports the national expansion of Individual Placement and Support (IPS) employment services across England. IPS is an evidence-based approach that helps people experiencing severe mental illness, addiction and other health challenges find and sustain competitive employment with tailored support.
IPS Grow works with commissioners, healthcare providers and delivery partners to expand high-quality IPS services, improve quality and learning across the system, and ensure the data and evidence behind IPS continue to demonstrate its impact. Scaling IPS has been a priority for Social Finance since 2015 and continues to be an integral part of our work today.
With IPS Grow transitioning from a fast‑growing initiative to a mature organisation with expanding reach and influence, we are now looking for an experienced Chief Operating Officer to join the IPS Grow and Social Finance Senior Leadership Team.
The COO will provide strategic leadership across IPS Grow’s operational infrastructure, ensuring the organisation has the systems, processes and capabilities required to deliver impact at scale. You will strengthen financial oversight, resource planning and risk management while helping develop IPS Grow’s data and digital capability. The role will also help shape the organisational structures and culture needed to support sustainable growth.
We are looking for a senior operational leader with experience in finance and the non-profit or publicly funded sectors, ideally with a track record of helping organisations scale. You will bring strong financial literacy, sound strategic judgement and the ability to build effective operational frameworks in complex environments.
You will be a collaborative partner across IPS Grow and the wider Social Finance organisation, building trusted relationships, bringing clarity to operational challenges and fostering a strong “one team” culture across a distributed team.
This is an exciting opportunity to help shape the next phase of IPS Grow’s development. If this resonates with you, we would be delighted to hear from you.
To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots.
Applications should include a CV and covering letter responding to the following questions:
- What is motivating you to become our new Chief Operating Officer for IPS Grow? (200 words)
- Given what you have read about us so far, what do you believe would make an effective Chief Operating Officer for IPS Grow? (200 words)
- Please describe your experience ensuring an organisation had the right systems, processes or capabilities in place to use data effectively. What was your role and what difference did this make? (250 words)
- Please tell us about a time when you built strong partnerships across teams or organisations to deliver a shared goal. What approach did you take and what was the outcome? (250 words)
Head of Operations
A senior leadership role where your decisions will directly improve young people’s lives.
The Jack Hazeldine Foundation (JHF) is a small, ambitious youth charity with a big mission: to transform the lives of young people through high‑quality 1:1 mentoring, tutoring and personalised support.
We are now seeking a Head of Operations to play a pivotal role in shaping how our charity runs – strengthening our systems, supporting our people, and ensuring we are sustainable, compliant and impact‑driven as we grow.
This is a genuinely senior role, working closely with the CEO and Trustees, where your judgement will be trusted and your impact will be visible every day.
About the role
As Head of Operations, you will lead JHF’s operational strategy and oversee delivery across operations, finance, people, systems, programmes and compliance.
You will line manage a small, committed team and deputise for the CEO when required.
This is a role for someone who enjoys combining strategic thinking with hands‑on delivery, and who thrives in a small organisation where leadership is visible and change is possible.
Why join JHF?
- A senior leadership role with real influence over how the organisation operates
- The opportunity to shape and improve systems
- Close working relationships with the CEO and Trustees
- A manageable team size that allows for thoughtful, people‑centred leadership
- Clear, visible impact where your work directly supports better outcomes for young people
- A values‑driven culture rooted in integrity, collaboration and ambition for impact
- A supportive organisation that values learning, wellbeing and sustainable ways of working
We have strong operational foundations in place and have been awarded a CAF Resilience Grant to further strengthen our financial and operational sustainability – a key focus for this role.
Key responsibilities
- Lead and implement JHF’s operational strategy alongside the CEO and Trustees
- Oversee day‑to‑day operations across programmes, finance, HR and administration
- Lead financial planning, budgeting, reporting and controls
- Act as senior lead for governance, risk, GDPR and information security
- Own and develop our bespoke database to improve efficiency, reporting and impact measurement
- Provide high‑quality operational insight and data to inform Board decision‑making
- Support programme delivery to balance impact, quality, compliance and sustainability
- Lead and support staff development, wellbeing and inclusive practice
About you
You will bring:
- Significant experience in a senior operational leadership role, ideally in a charity, youth, education or people‑centred organisation
- Strong financial management experience, including budgeting and reporting
- Experience leading small, multi‑disciplinary teams
- Confidence overseeing service delivery, compliance and risk
- Experience owning or leading organisational systems or digital change
- A values‑driven, collaborative approach and strong commitment to safeguarding young people
We recognise that no candidate will meet every requirement. If you bring relevant experience and a strong commitment to our mission, we would love to hear from you.
#Head of Operations #Operations #Strategic Operations #Head of Operations
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis.
We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis.
Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR won the Change Project of the year award in 2023 and has been shortlisted for the following awards for our Real Talk campaign in 2025:
- Charity Times Award- PR Team of the Year
- Third Sector Award- Best Large Charity Film
- Third Sector Award- Communications Campaign of The Year
- Third Sector Awards- Large Corporate Partnership of the Year
Overview
Prostate Cancer Research (PCR) is seeking a highly organised and proactive Patient Engagement & Programme Officer to support the delivery of several key patient-focused initiatives, including the infopool and Prostate Progress.
This role will sit within the Patient Projects team, providing operational, administrative, and patient engagement support across a range of programmes designed to support and empower men affected by prostate cancer.
The postholder will play a critical role in ensuring the smooth delivery of patient communications, programme logistics, digital resource management, and recruitment support for the national Prostate Progress research platform.
The role will be split approximately 50% supporting Prostate Progress recruitment and patient engagement activities, and 50% supporting wider programmes.
Key Responsibilities
Prostate Progress – Patient Recruitment & Support
Provide support to patients and participants, particularly during the upcoming national recruitment campaigns delivered with NHS DigiTrials.
Responsibilities include:
- Managing and triaging incoming emails and phone enquiries from patients responding to recruitment invitations or having issues using the platform
- Responding to patient queries using approved FAQ materials and support documentation
- Escalating complex queries or complaints to appropriate internal teams
- Liaising with our technical support team to resolve participant platform issues and triaging issues accordingly
- Supporting the development and refinement of participant support materials and FAQs
- Maintaining clear records of common issues, feedback, and participant concerns
- Supporting on the development and delivery of Prostate Progress’ engagement and stewardship plan, ensuring they receive regular communications which maximise engagement and ensure retention
- Ensuring all communications provide a professional, supportive and patient-centred experience
Additional helpful responsibilities could include:
- Monitoring recruitment engagement metrics and identifying emerging support issues
- Flagging trends in patient questions that may require updated communications
- Supporting participant follow-up communications where appropriate
The Infopool
Support the Head of Health Information in maintaining and improving the infopool, PCR’s digital patient information platform.
Responsibilities include:
- Managing routine website administration, including checking links, updating resources and uploading new content and materials
- Ensuring patient resources remain accurate, current and accessible
- Supporting the administration of Google Analytics and Hotjar surveys
- Assisting with analysis of website usage data and patient feedback
- Analysing simple infopool survey feedback data coming from three clinical sites.
- Liaising with the clinical teams to ensure that they have all the materials they need.
- Supporting the maintenance and organisation of resource libraries and toolkits
- Assisting with preparation for our annual Patient Information Forum (PIF) TICK reaccreditation.
- Ensuring that documentation is up to date, all clinician sign-offs are complete and accreditation forms are submitted on time. Processing invoices – sending to finance and completing budget sheets.
- Working with other teams to identify opportunities to use infopool patient stories more widely, including supporting case study development and ensuring appropriate permissions are obtained for reuse across PCR activities.
Programme Administration & Operations
Provide operational and administrative support to the wider Patient Projects team. Responsibilities include:
Financial & Reporting Support
- Processing invoices and submitting them to finance
- Logging expenditure accurately within programme budget trackers
- Supporting end-of-month reconciliation and reporting checks
Materials & Resource Management
Supporting the Senior Programme Manager in:
- Managing stock levels for printed materials and patient resources
- Coordinating ordering and reprinting of materials
- Monitoring and maintaining inventory
- Responding to general materials queries
Administrative Coordination
- Maintaining and updating the hospital adoption tracker
- Supporting shared inbox queries where required
- Providing administrative support across the Patient Projects team
Event & Conference Support
Supporting the Senior Programme Manager and Health Equity Manager with PCR’s presence at conferences, meetings, and events and organisation of patient workshops and focus groups.
Responsibilities may include:
- Coordinating logistics for event materials and shipments
- Researching and booking suitable venues for workshops and arranging refreshments.
- Arranging online focus groups – liaising with patients and sending out pre-group materials.
- Processing patient expenses following focus groups and workshops.
- Booking courier collections and managing delivery returns
- Researching and booking suitable accommodation near conference venues
- Supporting preparation of materials for events and exhibitions
Providing on-site support when required, including:
- Setting up conference stands
- Managing printed materials and stock
- Supporting delegate sign-ups
- Directing queries to appropriate team members
- Taking minutes at workshops and focus groups.
Person Specification
We are looking for someone who is:
- Highly organised with strong administrative skills
- Comfortable managing multiple priorities
- Confident communicating with patients in a professional and empathetic manner
- Digitally confident and comfortable managing web platforms and analytics tools
- Detail-oriented with strong record keeping and data management skills
- Proactive and able to work independently within a hybrid team environment
Desirable experience includes:
- Experience working in healthcare, research, or charity sectors
- Familiarity with CRM systems, website CMS platform Drupal, and online analytics tools such as Google Analytics and Hotjar
- Experience handling customer or patient enquiries
For more information about the role, please contact our Head of Health Information, Sara Nelson for an informal chat. You can find contact details in the full job description attached.
For more information about our organisation and what we do, visit the Prostate Cancer Research website, The Prostate Progress webpage, and the PCR online patient resource, The Infopool
PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
To help us with our recruitment, please keep your cover letter to under 600 words.
Transforming Research. Transforming lives.

The client requests no contact from agencies or media sales.
As our new HR Officer, you’ll join a dedicated, ambitious and friendly team soon to be five strong. We may be small, but our aspirations are anything but and we challenge ourselves to deliver excellence in everything we do.
In this role, you’ll work closely with managers across the organisation, building trusted relationships and helping us manage our most important asset: our people. You’ll take on a broad portfolio from employee relations and policy development to payroll, recruitment support, and organisational development projects. And importantly, you’ll have real scope to innovate, influence improvements and challenge the status quo.
The RCR is a unique organisation: part membership body, part charity, and deeply connected to our community of members doctors across the UK who volunteer their time as Contributors. We’ve grown rapidly over the past five years, and with bold plans ahead, there’s never been a more exciting time to be part of our journey.
What you’ll be doing:
Operational HR Delivery
- Providing professional advice on HR policies, performance, grievance and disciplinary matters
- Keeping our HR systems and employee records accurate and up to date
- Designing and delivering key HR processes, including objective setting, pay letters and contract changes
- Managing the monthly payroll process accurately and confidently
- Supporting diversity & inclusion, wellbeing, learning and development initiatives
Partnering & Employee Relations
- Coaching and supporting managers across the business
- Supporting employee relations cases professionally and sensitively
- Building trusted relationships with teams to stay close to people priorities
Projects & Reporting
- Producing HR metrics and reports to help shape decision making
- Managing elements of our culture, change and organisational development projects
- Coordinating staff surveys and our Manager 360 Feedback programme
Recruitment & Onboarding
- Supporting the full recruitment cycle — adverts, screening, interviews and offers
- Ensuring new starters receive a warm, well-planned induction
What you’ll need:
- A confident HR practitioner with Level 3 CIPD (or equivalent experience)
- Skilled at advising managers and building strong professional relationships
- Analytical, detail-focused and comfortable working with both qualitative and quantitative data
- Ability to balance competing priorities and use your initiative
- A collaborative team player who takes pride in doing things well
- Passionate about great employee experience and committed to confidentiality, equality and continuous learning
With around 140 talented staff and an ever-evolving organisational landscape, we’re passionate about creating an exceptional place to work. Everything we do supports a clear purpose we’re proud of: to improve imaging and cancer care for all.
Why join us
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Development & Events Officer
4 days per week | Permanent | Hybrid Working
Location: Smeeth, near Ashford, Kent (with travel across Kent and Medway)
Salary: £28,232 (pro rata)
Help connect generosity with local impact
Kent Community Foundation is dedicated to building a Kent and Medway where every community has the opportunity to thrive. By connecting donors with grassroots organisations, we support local people and places to flourish.
We are looking for a Development & Events Officer to join our friendly and ambitious team. This is a varied and rewarding role, supporting donor engagement, fundraising activity, and the delivery of events that bring our work to life.
You’ll play a key role behind the scenes – researching prospects, coordinating donor communications, and helping ensure our supporters feel valued and connected. You’ll also lead on the planning and delivery of events, from small donor focused meetings to larger profile‑raising occasions.
The ideal candidate will be highly organised and proactive with a genuine enthusiasm for building relationships and making a difference locally. You’ll enjoy working as part of a team and managing multiple priorities. Experience working with CRMs (particularly Salesforce) and confidence handling and interpreting data will be valuable for this role.
If you’re looking for a role where you can make a tangible difference in your community, we’d love to hear from you.
Why Join Us?
- Be part of an organisation making a real difference across Kent and Medway
- Work with generous donors and partners to support local communities
- Join a friendly and collaborative team
- Flexible and hybrid working arrangements
- Help shape the future of philanthropy in Kent
Location
Our office is based in Smeeth near Ashford, with hybrid working available. The role will involve meetings and events across Kent and Medway.
For full details of the role, please download the Job Description.
Closing date: Midnight Wednesday 15th April
Interviews: Thursday 23rd April 2026
The client requests no contact from agencies or media sales.
Research Funding Officer (Operations)
18-month Fixed-Term Contract
Salary: £28,000 - £30,000 per annum, plus benefits
London N1
Full time – 37.5 hours a week
We're a hybrid working employer, meaning you're required to come into the office at least 2 days per week currently Tuesday, and Wednesday or Thursday.
Closing date: 17:00, 15th April 2026
Interviews (in-person): w/c 27th April 2026
Second interviews: w/c 4th May 2026
Preventing cancer, saving lives
Are you looking for an exciting opportunity to contribute to international research funding programmes and gain insight into how cancer prevention research is supported and delivered?
We are seeking a Research Funding Officer (Operations) to support the delivery of our research funding programmes, with a particular focus on the integration of the American Institute for Cancer Research (AICR) grant programme into the WCRF International portfolio. This is a fixed-term role for 18 months.
In this role, you will support the operational delivery of WCRF International’s grant programmes across both pre-award and post-award activities. You will contribute to the administration of grant calls, respond to applicant queries, process applications, support peer review and Panel meetings, and help maintain and develop our grant management system. You will also track research outputs, maintain grant records and contribute to internal reporting and analysis.
You will have a relevant scientific background (e.g. nutrition, public health, cancer biology or a related discipline), with experience working in a research or administrative environment (ideally within academia or research management).You will have a strong analytical mindset and be comfortable working with data, systems and tracking processes, and be highly organised, with excellent attention to detail and the ability to manage multiple tasks simultaneously. Strong communication skills and confidence interacting with a range of stakeholders is key as is being proactive, adaptable and able to work as part of a small, collaborative team.
This role offers an excellent opportunity for someone with strong organisational and analytical skills who enjoys working with data and complex processes. The postholder will gain a unique insight into the full research funding lifecycle, supporting both the pre-award and post-award stages of international grant programmes. Working closely with experienced colleagues across the Research Funding team, the successful candidate will develop a strong understanding of how research funding programmes are designed, delivered and monitored, while applying their scientific knowledge to real-world research projects. The role provides valuable experience in grant management, research administration and data analysis, offering a strong foundation for a future career in research funding and management, the charity or policy sector, or academic research.
Application Details:
If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.
Please note: Your cover letter should highlight how your skills and experience will benefit WCRF International and equip you for the role.Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion.
WCRF is a UK cancer prevention charity. We look at how diet, weight and physical activity affect the risk of developing and surviving cancer.
Interim Chief Executive Officer – North Surrey Domestic Abuse Service (NSDAS)
Location: Elmbridge, Epsom & Ewell and Spelthorne (hybrid; 2 days per week on-site presence
Salary: circa £60,000 FTE (PAYE)
Contract: Fixed term 18-24 months, 4 days per week
Are you a seasoned, compassionate leader ready to stabilise and strengthen a trauma-informed frontline charity supporting survivors across North Surrey?
About North Surrey Domestic Abuse Service (NSDAS)
NSDAS is a specialist, survivor-centred charity formed as an independent Charitable Incorporated Organisation in 2024 following a period hosted by Citizens Advice. We provide confidential practical and emotional support to adults and children affected by domestic abuse across Elmbridge, Epsom & Ewell and Spelthorne, delivering helpline and email advice, advocacy, safety planning, refuge and housing pathways, recovery programmes and targeted work for children and young people. Our practice is trauma-informed and feminist in outlook, foregrounding safety, confidentiality and the lived experience of survivors.
We are a small, specialist organisation with an average headcount of around 18 (approximately 15 frontline staff and three support roles), supported by a committed cohort of volunteers. Since independence our trustees have prioritised governance, compliance and capacity building; in our first independently reported year total income was c.£932k and trustees view the near-term financial position as stable while planning prudently for the medium term. This interim appointment offers the chance to lead NSDAS through consolidation and prepare the charity for its next strategic phase.
As our next Interim Chief Executive Officer, you will:
• Strategy & Impact: Develop and deliver a clear 12-month operational plan, with pragmatic milestones and measurable outcomes that align with trustee priorities and service needs.
• Governance & Finance: Strengthen governance and risk reporting to the Board, maintain oversight of day-to-day financial control and cashflow, and support the Treasurer in preparing budgets and regular management reports.
• Operational Leadership: Provide stable, visible leadership and day-to-day operational management, ensuring continuity and quality of frontline services.
• Income Generation: Lead practical income-generation activity alongside trustees and fundraising staff, identify suitable funding opportunities and support bid development to diversify income and build unrestricted reserves.
• Service Quality & Safeguarding: Ensure survivor-centred practice, robust case recording, up-to-date safeguarding and lone-working protocols, and quality assurance across services.
• People & Wellbeing: Prioritise staff and volunteer wellbeing by embedding clinical supervision, promoting psychological safety and improving supervision and development arrangements.
• Community & Partnerships: Maintain and build constructive relationships with statutory partners (local authorities, police), Surrey Domestic Abuse Partnership members and other key stakeholders; represent NSDAS at multi-agency forums.
• Brand & Profile: Advocate for local service needs, raise NSDAS’s profile within the local ecosystem and support trustee work to communicate impact and local value.
Who you are
• A seasoned senior leader with proven executive experience in a small to medium-sized charity or comparable organisation (c.8–20 staff; turnover circa £0.5m+).
• Demonstrable experience of leading organisations through change or transition while maintaining service continuity.
• Strong people leadership skills with experience managing sensitive HR matters, staff wellbeing and clinical/therapeutic supervision arrangements.
• A track record of successful income generation and relationship management with funders, commissioners and statutory partners.
• Financially competent with experience of budgetary control, reading management accounts and reporting to trustees.
• Excellent communicator, credible at both operational detail and strategic discussion, with highly developed stakeholder engagement skills.
• Knowledge of domestic abuse and trauma-informed approaches is essential (practical experience in the VAWG sector strongly preferred).
• Commitment to equality, diversity and survivor-centred practice and the ability to travel across the boroughs and work flexibly.
• Essential occupational requirement: This post is open to female applicants only as this is deemed a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
• Desirable: experience of working within statutory commissioning environments and experience of accreditation/standards (for example Women’s Aid) or practical organisational transition/partnership development.
Why NSDAS?
• Lead a values-driven, trauma-informed charity delivering critical local services and making a tangible difference to survivors’ lives.
• Join a small, committed team with a clear focus on staff wellbeing, clinical supervision and psychologically safe practice.
• A visible leadership role during an important phase of consolidation and strategic development, with clear 12-month priorities and trustee support.
• Hybrid and flexible working (3–4 days per week), regional travel as required and a meaningful, high-impact interim appointment.
• Opportunity to strengthen governance, diversify income and build unrestricted reserves for longer-term resilience.
Closing date for applications: 9am, Monday 30th March 2026
For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill via the apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence.
As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications for this role from women from all sections of the community regardless of age, disability, race, religion, sexuality and other protected characteristics.
Marketing Officer (Individual Giving and Legacy)
Make a real impact in a marketing role with purpose.
At Prospect Hospice, we are dedicated to providing expert, compassionate palliative and end-of-life care to patients and families across Swindon, Marlborough, and northeast Wiltshire. We are now recruiting a Marketing Officer – Individual Giving and Legacy, an exciting opportunity for a skilled and passionate marketing professional to help drive supporter engagement and secure essential fundraising income.
Hours
- 37.5 hours per week
- Hybrid working – minimum 2 days in the office (Wroughton, Swindon)
- Flexible working options – adaptable hours to suit your lifestyle
What is the role?
As our Marketing Officer for Individual Giving and Legacy Fundraising, you will play a key role in developing and delivering integrated fundraising campaigns across multiple channels, including direct mail, digital marketing, social media, and email marketing. You'll manage campaigns to promote regular giving, legacy donations, raffles, lottery entries, and in-memory giving.
Working alongside a supportive and collaborative team, you'll ensure every supporter receives a thoughtful and personalised experience. By using data insights to shape strategy and reporting on campaign performance, you’ll help us grow sustainable income streams that fund vital hospice services.
Key Responsibilities:
- Deliver effective individual giving and legacy fundraising campaigns
- Develop segmented supporter journeys to boost donor retention and engagement
- Manage in-memory giving platforms, raffle and lottery programmes
- Collaborate with internal teams and external agencies to maximise impact
- Use donor data to inform and optimise fundraising performance
- Ensure all activities meet compliance and regulatory standards
About you:
We’re looking for someone who is:
- Experienced in individual giving, direct marketing or legacy fundraising
- A strong communicator with campaign/project management skills
- Skilled in using fundraising databases and digital marketing tools
- Passionate about charity marketing and supporter experience
- Able to manage multiple projects with excellent attention to detail
- Aligned with our hospice values and mission to support people at end-of-life
- Inclusive and collaborative, working with internal teams and external partners alike.
- Committed to excellence, ensuring our fundraising communications are impactful, relevant, and strategically aligned.
Please see the job description for full details and person specification.
For more information or to have a chat about the role, please contact Nick Pride, Head of Individual Giving, Legacy & Supporter Experience
We offer a great range of benefits, including:
- 27 days annual leave entitlement (plus bank holidays)
- Flexible working
- Generous contributory pension scheme and life assurance
- Discounts with local retailers, gyms, and service providers including Blue Light Discount Card
- Employee Assistance Programme
- Family-friendly policies and practice
- Supportive induction, and training and development
- A values led, inclusive working environment
- Free parking on-site
To apply, please submit your CV and a cover letter detailing your suitability for the role and why you’d like to work with us.
The client requests no contact from agencies or media sales.
The Finance and Business Operations Director will lead VAST’s financial and operational strategy, ensuring robust financial management, effective HR and IT systems, compliance with Health and Safety, and the efficient running of The Dudson Centre.
The postholder will act as Company Secretary, overseeing governance and compliance, and also serve as the organisation’s Money Laundering Reporting Officer.
As a member of the Senior Leadership Team, the role contributes to strategic planning and organisational development, as well as supporting VAST’s day-to-day delivery.
What we're looking for
- Qualified accountant (ACA, ACCA, CIMA, etc.)
- Significant experience in financial management and business operations in the VCSE sector.
- Strong leadership and strategic planning skills
- Knowledge of charity finance, governance, and compliance.
- Excellent communication and problem-solving abilities.
- Ability to travel locally and work occasional evenings/weekends.
The client requests no contact from agencies or media sales.
Are you ready to take on a key development role in a charity that is making a real difference? Southampton City Mission (SCM) is offering an exciting opportunity for a knowledgeable and proactive Communications Officer. Working alongside our senior staff team to deliver a dynamic external communications strategy, this is a new role with the opportunity to shape how the charity relates to partners, supporters and the general public across the city.
You will be responsible for delivering an effective communications plan that increases awareness and engages key audiences in the city, to strongly support SCM’s current projects. Developing compelling story telling pieces and creating content for our website and social media to showcase the organisation’s impact; we are looking for an individual who will drive forward change and quickly engage with key stakeholders and churches. Working alongside the CEO, Head of Operations and Project Managers, and playing a pivotal role in helping to equip churches to support and love those in need across our city, we are offering the opportunity for flexible, hybrid working for this role.
If you are a natural, experienced communicator and passionate about working for a faith-based charity that is growing and evolving, this is the perfect role for you. Your input will help drive change in both the charity and the city we serve.
Apply now. An application pack, including full job description and person specification, can be downloaded from our website.
The closing date for applications is 01 April 2026
SCM is committed to keeping children and adults at risk safe and to equal opportunities.
A DBS check will be required for this role and applicants must be able to demonstrate that they have the right to work in the UK.
The client requests no contact from agencies or media sales.