Senior client advisor jobs in Claygate, surrey
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who we are:
Hope is here. The Global Returns Project (GRP) is a UK charity unlocking new philanthropy to deliver urgent solutions for our planet.
We are a fast-moving nonprofit that makes donations to high-impact nature and climate charities simple – and we don’t take any fees. We’ve already mobilised over £3 million for top environmental solutions and are working to unlock at least £30 million annually by the end of the decade.
We are growing quickly: Last year's annual fundraising was 275% higher than the previous year.
The problem: Charities protecting our planet can turn the tide on climate change and nature loss. They have the skills, strategies and networks to deliver fast and global impact. But less than 2% of philanthropy goes to climate mitigation.
Our solution: In the UK alone, around £2 trillion sits with “HNW+” individuals – those holding between £100k and £30 million. Yet traditional philanthropy largely overlooks them. We’re unlocking this funding by offering trusted, pro bono advice and a simple, portfolio approach to giving. Our expertise in UK wealth advice offers a unique path to scalability and systems-change.
What we are looking for:
Job Title: Senior Philanthropy Officer
We’re looking for a confident, capable fundraiser to play a key role in major-gift fundraising – helping to secure transformational support from high-net-worth individuals.
You’ll manage your own portfolio of prospects and donors, contributing across the full fundraising cycle: prospecting, cultivation, making direct asks, closing and stewardship. Alongside this, you’ll support the development of relationships with wealth advisers to generate referral leads, while also prospecting independently for major gifts.
The ideal candidate will be excited to build networks of wealth managers, private-client teams and other advisers to HNWIs, and to convert adviser introductions into committed support. You’ll complement this with proactive outreach to identify and engage new major donors beyond existing referral channels.
To succeed, you’ll develop strong fluency across three distinct fundraising pitches: a business case for advisers; an impact case to persuade donors to support our portfolio charities; and a systems-change case to win backing for GRP’s operating costs (salaries, office costs, etc) to keep the charity running fee-free.
You’ll be comfortable making direct asks for funding, ideally with experience of securing significant gifts or multi-year commitments. You’ll be hands-on in day-to-day fundraising activity and able to manage multiple relationships and priorities effectively.
You’ll thrive in a small, fast-moving team—taking initiative, being collaborative, and contributing to shared goals. Crucially, you’ll care deeply about climate and nature.
Experience required:
Strong experience in frontline fundraising (as a guide, likely 3-6 years).
Please see the full job description attached for information on skills required and main duties and responsibilities.
Location: Centrally located, light and airy office on Regent Street, London. Estimated two days per week in the office.
Benefits: 20 days’ annual leave (pro-rata), plus statutory bank holidays (pro-rata). Occasional 1–2 days’ additional paid leave over Christmas period. Flexible working.
Reports to: CEO
Preferred start date: Monday 29th June 2026. Applications reviewed on rolling basis.
Applicants should apply via CharityJob with both a CV and cover letter addressed to the CEO, Jack Chellman. Applications without a cover letter will not be considered. Please include the name, email and phone number of a reference we can contact.
Hope is here. We're unlocking new philanthropy to deliver urgent solutions for our planet.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The role
We are seeking an experienced Manager of Philanthropic Giving with a strong track record in securing major gifts. The ideal candidate will excel at building trusted, long-term relationships with donors and feel confident leading conversations that result in significant philanthropic support. This role will also contribute to the development and delivery of a trusts and foundations strategy, helping to grow and strengthen our portfolio.
Working closely with the CEO, senior leadership and trustees, you will develop compelling funding propositions, steward donors and funders through excellent reporting and engagement, and represent myaware at meetings, events and networking opportunities. You will also maintain accurate records through our CRM system, track performance against targets, and contribute to income planning and reporting. This is a strategic and hands-on role with real impact for people affected by myasthenia.
The Manager of Philanthropic Giving will be predominantly home based within the UK (with occasional working and meetings at Derby HQ) and will work in co-operation with the fundraising team and all myaware colleagues to deliver agreed fundraising targets and campaigns. Own transport is essential for this role as occasional travel throughout the UK will be required to attend donor meetings, events and networking opportunities, as well as the ability to travel to the Derby office. There may be the need to occasionally work during weekends and evenings and therefore there is a need to work flexibly when required.
Who We Are Looking For
We are looking for an experienced and motivated fundraising professional with a strong track record in major donor fundraising along with experience in Trusts and Foundations fundraising. You will have experience in personal communication in asking for high level funds, and experience of stewarding high net worth individuals to maintain high levels of engagement over a significant period. You will have experience of Trusts and Foundations fundraising including pipeline management and stewardship, writing compelling funding applications and impact reports.
You will be a strategic thinker with excellent interpersonal, research and organisational skills, confident managing a complex pipeline and working collaboratively across teams. You will be comfortable working independently, using CRM systems, and engaging senior stakeholders, including trustees and high-level donors. Most importantly, you will share myaware’s values, demonstrate empathy with our cause, and be committed to making a meaningful difference through philanthropy.
If this sounds like you, we would love to hear from you.
Who are we?
Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia.
We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition.
We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors.
Members of myaware have full access to a wide range of support services and events including our specialist benefits and welfare advisor.
Myaware supports people with myasthenia and their families. We campaign for better medical services for people with myasthenia and work to inform medical professionals.
The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK.
Benefits
- Generous holiday allowance
- Perkbox account (global benefits and rewards platform)
- Group Life Assurance after 6 months of service
- NEST workplace pension scheme
- Free inhouse staff benefits and welfare advice
- Investment in your personal and professional development
- Annual salary review
Application instructions
Candidates should submit their CV and tailored covering letter by: 11:30pm on Monday 25th May 2026.
Provisional interview date will be week commencing: 01.06.2026
Interviews will be held over Microsoft Teams.
Applications submitted without a tailored cover letter will not be considered.
This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by Myaware.
This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.
The client requests no contact from agencies or media sales.
The client requests no contact from agencies or media sales.
Job title: Head of Co Production
Location: Working from home
SCIE Vision
We are committed to building a society which enables people who draw on social care to live fulfilling lives.
At the SCIE, we are driven by our values:
· Progressive – always learning and developing.
· Inclusive – working together for equality, diversity, and fairness.
· Credible – evidence-based, robust, and reliable.
· Transparent – open and honest.
· Committed - focused on making a difference to people’s lives.
The role:
We’re looking for a senior leader to make co-production the way we work — not a project, not a principle, but embedded practice across the organisation.
This is a high-impact role shaping how lived experience drives strategy, design, delivery, and decision-making. You’ll lead a specialist team, but your influence will stretch internally and externally.
You’ll be responsible for turning ambition into action — building a clear roadmap, strengthening capability, and ensuring co-production is consistent, credible, and genuinely embedded into our work.
You’ll lead the development and delivery of new co-production products and partnerships, generating income and strengthening our position as a sector leader in co-production practice.
What we are looking for:
Example as below
• Embedding co-production across the organisation so it becomes business-as-usual.
• Developing and delivering co-production products internally and externally and generating new income streams.
• Leading a bold roadmap for culture change and continuous improvement
• Influencing partners across social care and beyond.
• Strengthening governance, accountability, and consistency of practice
If you can help shift co-production from aspiration to reality — we want to hear from you.
What we offer in return:
We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service. Benefits of working for SCIE can be found here Work for the Social Care Institute for Excellence - SCIE
If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.
We reserve the right to close the advert at any point we are actively reviewing applications.
Job title: Training Manager
Organisation: Immigration Law Practitioners’ Association (ILPA)
Location: Hybrid. Primarily remote with one weekly hub day in London. Working arrangements may change.
Deadline: 11:59pm on Sunday, 17th May 2026
Interviews: Weeks commencing 25th May or 1st June
Salary: £33,000-£35,000 with scope to offer a higher salary depending on experience.
About the role:
ILPA is a charity and professional membership body working to improve immigration, asylum and nationality law. Our training programme is a core part of our work and one of our largest income streams. We deliver over 60 courses and conferences a year to an average of 2,000 practitioners across the UK, supporting lawyers, caseworkers, advisers and organisations working with migrants.
The Training Manager will not directly teach any training content but will run this programme end to end, ensuring all trainings and events are delivered professionally, to a high standard. This is a hands-on role that requires strong organisational skills, confidence with digital platforms and the ability to work with experienced external tutors. The post holder will shape the training calendar with support from the Training Advisory Board and maintain ILPA’s reputation for high-quality, practitioner-led training.
Key Responsibilities
Programme planning and development
• Build and manage the annual and quarterly training schedule with a balance of advanced and introductory content across immigration, asylum and nationality law
• Facilitate and support the Training Advisory Board to identify priorities and emerging issues
• Respond to changes in immigration law with short notice trainings where appropriate
Tutor and content management
• Contact, contract and manage ILPA’s panel of external tutors
• Work closely with tutors on the overall planning and delivery, providing admin support in the production of accurate, up-to-date course materials
Event delivery
• Set up all events on Eventbrite, including pricing, discounts, communications and refunds
• Host online events and support hybrid delivery of trainings and conferences when required, troubleshooting technical issues on the day
Income, reporting and evaluation
• Monitor and report on bookings, attendance, cancellations and income
• Monitor participant satisfaction and take action where improvements are needed
Marketing and engagement
• Market events through ILPA’s weekly all-member update and other communication channels to reach beyond our membership
• Respond to participant queries and ensure excellent customer experience
Systems and administration
• Maintain accurate records, contracts, schedules and evaluation data
• Ensure compliance with GDPR and internal policies
Person Specification
Essential
• Experience managing training or professional development programmes
• Strong organisational skills and confidence managing a busy schedule
• Clear communication skills and ability to work with senior practitioners
• Strong digital skills including ticket management, online event and CRM platforms
•Strong numerical skills and experience using Excel
•Ability and confidence to host or facilitate online trainings and events
• Ability to work independently in a small charity team
• Ability to handle competing deadlines and resolve issues efficiently
Desirable
• Knowledge of immigration, asylum or nationality law
• Experience in a charity, membership body or legal-sector environment
• Experience commissioning or managing external tutors or contributors
•Experience of using Salesforce, Eventbrite, Quickbooks, MS Teams
About the Immigration Law Practitioners’ Association
The Immigration Law Practitioners’ Association (ILPA) is a charity and a professional association the majority of whose members are barristers, solicitors, advocates and IAA (previously OISC) regulated advisers practising in all aspects of immigration, asylum and nationality law. Academics, non-governmental organisations and individuals with a substantial interest in the law are also members.
Founded in 1984 by leading practitioners in the field, ILPA exists to promote and improve advice and representation in immigration, asylum and nationality law, through an extensive programme of training and disseminating information and by providing research and opinion that draw on the experiences of members. ILPA is represented on numerous government, official and non-governmental advisory groups and regularly provides evidence to parliamentary and official inquiries.
The Secretariat does not give advice to members of the public on individual cases but works closely with members to ensure that they are enabled to do their best for their clients. It runs ILPA’s busy training programme and produces a wide range of information for members and non-members.
The objectives of ILPA are:
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To promote the advising and representation of immigrants;
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To provide information to members and others on domestic and European immigration, asylum and nationality law; and
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To secure a non-racist, non-sexist, just and equitable system of immigration, asylum and nationality law practice.
ILPA is an equal opportunities employer. We acknowledge that the legal and charitable sector can be less accessible to people from minoritised or racialised communities and people from less privileged socio-economic backgrounds. We are committed to unsettling the status quo. In this role you will wear many hats and we recognise that the successful candidate may not have all the skills and experience listed in the personal specification. We welcome an application from you if you can see yourself in this role and have an appetite to gain new skills, knowledge, and experience. We encourage applications from individuals who have lived experience of the UK immigration or asylum system or of the hostile environment.
We also encourage applications from people who have previously unsuccessfully applied for roles at ILPA. We will consider each application afresh. We appreciate that individuals are always learning, growing, and adding to their knowledge and experience.
About the ILPA Team
You would be joining a small team, of around 10 team members. Under our current hybrid work policy, we have one anchor day (currently a Tuesday), in which you will be expected to work from an office setting in London, together with team members living in England and Scotland. On average, once a month, there will be a Working Group meeting in the evening that you will need to run in London. The rest of the time you will ordinarily work remotely or wherever conferences, training events, or meetings might take place.
About us
Foxglove is a non-profit that exists to make the use of technology fair for all. When Big Tech companies abuse their power, their workers or the planet – and when governments use technology to oppress, exclude or discriminate – we litigate and campaign to fix it.
Big Tech companies have become so large – gobbling up a huge slice of the global marketplace and an unprecedented treasure hoard of user data – that they’re now more powerful than many states. The harmful effects of this concentration of power are everywhere – threats to our democracy, to our privacy, decimated workers’ rights and platforms rife with disinformation and hate. Big Tech and AI data centres are rapidly expanding, resulting in huge strain on energy and water supplies. Worldwide governments are ploughing ahead with the use of algorithms and mass data systems to cut costs and increase efficiency often resulting in digital tools that entrench unfairness and leave the most vulnerable in society in crisis. All these problems are only getting worse with generative AI.
Foxglove works to bring the rule of law to the tech and AI giants who have upended our public square, workplaces, and social lives. We have a strong track record. We’ve launched landmark cases seeking structural changes to big tech’s harmful business models, supported 180+ Facebook content moderators fired for trying to form a union to sue Facebook and their outsourcing company, Sama – winning world-first judgements. We're urging competition regulators worldwide to stop Google’s theft of independent news. We’ve filed the UK’s first legal challenge to a data centre permission decision, forced disclosure of secret contracts between tech giants and the NHS, stopped a racist Home Office visa streaming algorithm, helped make grading fair for UK A-level students and challenged the Department of Work and Pension’s use of an algorithm unfairly flagging disabled people for benefit fraud investigations.
We are a small but growing team of lawyers, communications experts, and campaigners. We are a CIC, not a practising law firm. We partner with legal firms on cases, directing litigation in multiple jurisdictions. Our work is global, and we work in partnership with lawyers, civil society, unions, and people impacted by Big Tech.
About you
You are a highly experienced lawyer with a strong interest in using the law to hold governments and companies to account. You see the law as a tool for structural change, not just individual wins. You think strategically about how litigation, campaigning, and coalition-building can work together. You appreciate the value and impact of movements and are as comfortable drafting legal arguments as you are speaking to a journalist, or rallying those who've never heard of judicial review to a joint cause. You care about power, meaning who has it, who doesn't, and how to shift it. You follow the ways Big Tech and governments are reshaping society, and you don't just find it interesting: it makes you want to act. You're a sharp, compelling writer who can make complex legal arguments land with different audiences. You're a self-starter who spots opportunities and runs with them, but you're equally invested in the team around you. You share credit generously, help sharpen others' thinking, and understand that lasting change is collective. Most importantly, you believe in making the use of technology fair for all.
If this is you; if you want to take on some of the most powerful companies and governments in the world, and you think the law is one of the tools we have to do it; if you are seeking a role where the work is urgent and the stakes are real, we would love to hear from you.
The role
The post holder will work alongside our Co-Executive Director, Head of Legal and Legal Administrator in developing and managing Foxglove’s legal work. You will develop and drive forward a significant number and range of cases, including the development of case theories, investigating and collecting evidence, drafting correspondence, evidence and submissions. You will also be responsible for coordinating and managing external legal teams, in multiple jurisdictions. This will require you to have the comfort and ability to navigate diverse settings, while also having the insight to weigh up the benefits and challenges of pursuing cases in different jurisdictions. You will serve as an external representative for Foxglove’s work, writing and speaking on topics of relevance. You will also be a sparring partner for others in the team, bringing a creative mindset and political savviness. UK and international travel are required. Flexibility with working hours will sometimes be needed.
Key responsibilities include, but are not limited to:
Case Development and Management
- Build connections, and listen to affected communities, unearth and pursue issues caused by tech injustice, coming up with innovative legal solutions.
- Build and maintain relationships with impacted community members, unions, other lawyers, experts, co-counsel, intervenors, civil society organisations, whistleblowers, and the public.
- Explore and develop new and undiscovered opportunities for Foxglove to be impactful and effective in our work.
- Effectively work with the co-Executive Director and Head of Legal to develop and implement Foxglove’s legal strategy.
- Manage multiple cases at any one time, while also thinking to the future regarding cases that should be explored and developed.
- Draft and comment on technical and legal documents and correspondence.
- Lead evidence gathering.
Compliance and Risk Management
- Manage court deadlines and time limits where applicable.
- Ensure regulatory compliance in all aspects of your work and our cases.
- Always maintain the strictest standards of client confidentiality.
- Always maintain the strictest concern for and awareness of data protection and Foxglove policies.
- Keep up to date with the global political and litigation landscape concerning tech justice.
Other
- Help ensure communities’, workers’ and affected individual’s voices are heard in our campaigns, communications and advocacy work.
- Contribute to external representation and writing, including through media appearances, social media posts, blogs and op-eds.
- Contribute to the development of materials for advocacy purposes including video or audio testimony, photographs etc.
- Support others in our legal team, across Foxglove, and the relevant ecosystem in developing strategies to use the law to hold governments and companies to account.
- Other ad hoc tasks as required.
Person Specification
Essential
- Substantial experience in legal practice and conducting litigation and a demonstrated understanding of litigation strategies.
- Creative thinking and imagination.
- A strong interest in using the law to hold governments and companies to account.
- Qualified lawyer in any jurisdiction with at least 10 years of legal experience.
- Significant experience in legal practice in the UK.
- Demonstrable commitment to supporting marginalised communities to access justice.
- Ability to learn new areas of law quickly and develop new areas of work.
- Good political antennae and excellent relationship building and management skills.
- Experience conducting cases from initial advice through to trial.
- Relevant experience in analysing complex factual and legal situations and helping to advise clients in accordance with their aims.
- Experience in dealing sensitively with clients, whistleblowers and experts.
- Experience in working on complex matters, which require analysis of large amounts of documents and data.
- Excellent communication skills, demonstrated by the ability to communicate accurately, clearly, concisely and persuasively, both verbally and in writing.
- Excellent time management skills demonstrated by the ability to organise and prioritise a complex workload and work to tight deadlines.
- Experience in working and leading a team environment.
- Comfort with working at both the details-driven operational level and big-picture strategic level, as well as the ability to navigate between the two.
Length and Salary
The role is permanent. The annual salary is £88,400 per annum less any required deductions for income tax and national insurance.
Our team works remotely, and this role can be based anywhere. We would prefer you to work within or close to UK office hours, but this is flexible. Our team travels every two months for team days and twice a year for team retreats. This role will include significant UK and international travel. Only candidates with the right to work in their location will be considered.
How to apply
Please make your application via Applied, answering the application questions and uploading your CV. We will not review applications sent via a job board or to our email. Applications will be reviewed on a rolling basis with first round interviews likely to take place in May for selected candidates.
Foxglove does not use AI in its recruitment processes, except to detect applications for AI use. As a tech- justice organisation, we ask the same of our candidates.
Foxglove is being supported in this search and appointment process by SCHC Advisors. For a confidential conversation to learn more about the role, please contact Sophia Copeman.
Foxglove is growing and we are striving to build a team that is inclusive. We will create a diverse and adaptable environment where we support people to do their best work. We believe an effective and creative team is made up of people from different walks of life. You can read more about how we work and what we offer our staff on our website.
We encourage people from historically disadvantaged or underrepresented groups in the legal profession to apply.
If you require any reasonable adjustments to complete this process, or have any questions, please get in touch with Sophia Copeman.
If you would like to know more about how we process your data as part of the recruitment process you can read our recruitment data use policy.
Foxglove is an independent non-profit organisation that fights to make tech fair.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are now recruiting IPS Employment Advisors to join our IPS service to join our Kingston & Sutton team. This is a full-time, permanent role working 35 hours per week, following the principles of the IPS model to support people into paid employment. Please note that if you have previously applied for this role, we will not be considering repeat applications on this occasion.
What you’ll be doing
If you were working with us, your days would be varied and people-centred. You would manage a caseload of clients with mental health support needs, people experiencing homelessness, and people with offending histories, offering one-to-one support to help them secure and sustain employment that matches their preferences.
You would provide person-centred guidance using the IPS approach (training is provided), helping clients build confidence, prepare for work, and navigate challenges that may arise. A key part of the role involves engaging employers, promoting the value of our service, and identifying suitable job opportunities.
You would work closely with NHS clinical teams, contributing to an integrated approach to recovery through employment. This includes attending team meetings, coordinating support, and maintaining clear, client-led communication. The role also involves working to agreed targets while maintaining a high-quality, supportive service.
What you’ll need
You do not need previous employment support experience. What matters most is that you bring:
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A genuine desire to support people with mental health support needs and/or learning disabilities to achieve their employment goals.
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Motivation to help people from all backgrounds move into meaningful work.
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Confidence speaking with a wide range of people, from clients to employers.
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Strong organisation skills, with the ability to multitask and manage your workload.
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Willingness to learn the IPS model and become confident approaching employers.
We welcome applications from people with lived experience of mental health, personally or through a close contact.
What we offer
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30 days annual leave plus public holidays (FTE)
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Paid company closed days at the end of the year (FTE)
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Flexible, paid Wellbeing Hour every fortnight (FTE)
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6% employer pension contribution
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
What’s next
Before you apply, please note the following:
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We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
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To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
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Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed.
Start your application today and take the next step in a rewarding career.
Please upload your CV and answer the screening questions, the cover letter is an optional addition. Please make sure you have highlighted in your application how you meet the person specification for this position.
At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.
The client requests no contact from agencies or media sales.
Senior Public Affairs and Policy Manager
London
£50,956 to £53,000
Working hours – full time (35 hours a week) - you’ll agree your working pattern with your manager (core working hours are 10:00 - 16:00).
Location – London and homeworking (minimum 6 days a month in the London office, anchor day in the office every Wednesday)
Purpose and scope
Are you looking for a policy role where you can make a difference? Our client is looking for a Senior Public Affairs and Policy Manager to grow their influence with government and in UK parliament to ensure the voice of physicians effectively influences the national policy agenda.
You’ll be part of the policy and campaigns team, responsible for ensuring they maintain its position as a credible, influential stakeholder in the eyes of government, NHS systems and their physician members.
You’ll join the organisation just as it publishes a new strategy and decides new areas of policy focus. You’ll play a critical role in developing and delivering the public affairs strategy to ensure that the organisation is an effective advocate for its members.
You will lead and manage our public affairs work, designing and delivering influencing strategies and contributing your expertise to policy development and campaign planning for a range of policy issues. You’ll maintain a proactive awareness of issues within the UK health sector, politics and the media and identify opportunities for influencing and policy development. You will have demonstrable experience of developing and delivering successful influencing strategies, using a range of parliamentary influencing tactics to achieve policy change.
You will lead and manage the organisation’s stakeholder engagement. You will ensure we have the right relationships at the right level to achieve our influencing aims and maintain a network of contacts across the sector, in parliament, including political advisers, and the civil service.
You will be as comfortable speaking to parliamentarians and briefing senior leaders for meetings as you are writing consultation responses and policy briefings. You will be able to engage with the policy detail, while appreciating the bigger political picture and the organisation's place in it.
You’ll need a sharp eye for detail and be able to quickly and accurately interpret and communicate complex information. You will provide the president, senior officers and senior staff with public affairs advice, brief them for meetings and play an active role in engaging external stakeholders in NHS systems and the wider sector yourself.
The policy and campaigns team – which is part of the wider communications, policy and research directorate – is a fast paced, collaborative and innovative environment. You will help us shape our objectives and continuously improve how we work.
Responsibilities
- Maintaining a proactive awareness of issues within the UK health sector, politics and the media and identifying opportunities for influencing and policy development
- Working proactively to identify opportunities for parliamentary engagement to grow the profile of the organisation.
- Building and owning relationships with Ministers Parliamentarians, their staff and civil servants, arms-length bodies and other sector stakeholders organisations relevant to their policy and campaigns aims.
- Providing public affairs advice to senior officers and staff, as well as their boards, committees and other activities as appropriate
- Managing a robust horizon scanning and political intelligence monitoring service to the senior officers, senior staff and the organisation as a whole.
- Owning a policy portfolio and developing proactive and reactive policy positions, working in partnership with senior officers, their members, communications colleagues and other staff and organisations.
- Working flexibly and proactively without close supervision, undertaking a range of work such as writing briefings, letters, policy positions and consultation responses.
- Working with the media team to develop our client's voice with communications approaches that ensure high impact for their influencing and campaigns work.
- Preparing senior officers and staff for stakeholder meetings, supporting them in those meetings and yourself representing the organisation at meetings and events.
- Managing an adviser and developing them to the best of their ability.
- Any other duties commensurate with your post, including deputising for the head of policy and campaigns and executive/deputy directors of communications, policy and research, and managing budgets.
Experience
You will
- a strong background in public affairs, policy development and effective influencing in Westminster and UK government
- significant experience of developing and delivering successful influencing campaigns and having used a range of public affairs tactics, including the media, to achieve policy change
- significant experience of the policy development process and understanding of how to influence national and/or arms-length body policy processes.
- excellent writing skills and experience of producing briefings, consultation responses and other communications on behalf of an organisation and senior people
- strong experience of giving advice to senior people, getting buy-in for your ideas and influencing opinion internally
- strong experience of successfully managing competing views, priorities and interests to achieve your aims.
- be able to quickly develop positive and effective working relationships with a diverse range of people, including those at senior level
- experience of successfully managing high profile issues, relationships and events
- acting on your own initiative to develop new work, proposing reasonable and realistic solutions
- understand the importance of and be committed to involving a diverse range of organisations and people in developing and delivering campaigns.
You may have experience of
- health and/or social care policy
- influencing the Senedd
- communications management
- working in a membership organisation and involving members in advocacy
- budget management
Closing date: 05 May 2026
Interviewing date: 18 May 2026
Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.
Our client is all about their people – their members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for us.
BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.
The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. The IRC UK has been delivering Resettlement Asylum and Integration (RAI) programmes in the UK since 2021, working in partnership with local councils, providing integration support to resettled refugees across England.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.
The Purpose of the Role
The Client Voice Officer will support RAI UK’s client engagement and participation agenda, ensuring that refugees and people seeking asylum meaningfully influence programme design, delivery, advocacy, and strategy.
The role will implement client voice related projects and strengthen RAI UK’s client voice systems, including structured feedback mechanisms and the Client Advisory Board (CAB).
The role will support the development of client-led research and evidence generation initiatives to inform programmes and policy positions. The role will also build relationships with migrant-led and grassroots organisations to ensure lived experience meaningfully shapes services, advocacy priorities, and external engagement. This role centres direct lived experience of forced displacement as a form of expertise.
Key Working Relationships:
The postholder will report to the Integration Lead Advisor and work in close collaboration with the Head of Programmes, RAI Director, Programme Managers, Senior Programme Development Advisor, Senior Monitoring, Evaluation and Learning Officer, Senior Programme and Awards Officer, Advocacy and Policy Managers, Communication team and other IRC UK teams.
Scope and Authority
National remit across all RAI UK programmes.
Functional leadership for client voice and engagement across teams.
Matrix working with Programme Managers, Advocacy Manager, M&E colleagues, and the Technical Unit.
Coordination of project delivery staff on the Pinterest project (without formal line management responsibility).
Key Accountabilities
Project Coordination
· Work in collaboration with the Senior Community Engagement and Volunteer Officer to coordinate a new psychosocial education and photography programme for refugee young people (aged 16–19).
· Support the delivery and facilitation of this programme as required.
· Develop the participant outreach plan and support the day-to-day communication with the participants of the project in coordination with the session facilitators.
· Work in collaboration with the Integration Lead Advisor, Technical Advisor for Women and Child Protection and other relevant programme colleagues to ensure that the project curriculum is adapted and delivered to be contextually appropriate, developmentally suitable, and aligned with RAI UK technical standards, with an emphasis on ensuring client voice is strengthened through a person-centred and strengths-based approach.
· Work with the Safeguarding Advisor to ensure full compliance with safeguarding, consent, data protection, and ethical storytelling requirements throughout project delivery.
· Work in collaboration with the Senior Community Engagement and Volunteer Officer and clients to co-create and coordinate two dissemination events showcasing youth photography and lived experience outputs.
· Ensure robust monitoring of outcomes and timely, high-quality donor reporting in line with IRC and funder requirements.
Community Engagement
· Strengthen and coordinate the Community Advisory Board (CAB).
· Provide support and training to CAB members, including organising external trainings as needed.
· Undertake associated administrative and coordination responsibilities related to client, community and CAB work, including meeting organisation, coordination and record-keeping of travel and expenses logistics, documentation including sensitive data management cross-departmentally including facilitation of DBS checks, client communication, and tracking actions to ensure accountability and follow-through.
· Proactively engage migrant-led and grassroots organisations to share best practices.
· Collaborate with the Monitoring, Evaluation and Learning team to track quantitative outputs and qualitative outcomes of engagement with community, clients and CAB.
· Ensure engagement approaches are accessible and inclusive to reduce barriers to participation.
Client Voice to strengthen Programme Development and Internal Learning
· Develop and implement a Client Voice framework for RAI UK to embed participatory approaches into every stage of programming from design to delivery.
· Embed client voice into early stages of programming, including needs assessments, service design, and proposals.
· Work alongside colleagues to embed client voice and continuously improve participatory engagement approaches across RAI UK programme delivery.
· Contribute to internal and donor monitoring, evaluation and reporting requirements.
· Collaborate with the MEL team to design tools to capture client voice in our programming and to measure client influence and participation.
· Pilot innovative approaches and build RAI UK evidence base on client and community participatory engagement.
· Contribute to IRC global client & community engagement communities of practice.
· Support delivery of RAI UK capacity building work, delivering trainings as requested to ensure client and community voice is represented, such as Healing Spaces trainings or employer engagement sessions.
External Communications and Advocacy
· Summarise client and CAB insights into briefings to be used in RAI and cross-departmentally, including by Senior Management Team and IRC UK Board of Trustees.
· Collaborate with Advocacy Manager and Policy Manager to reflect and include client and CAB insights and experiences into policy and advocacy calls for action.
· Support initiatives equipping refugees to share lived experiences in collaboration with Communications team, promoting trauma-informed ethical storytelling aligned with safeguarding principles.
PERSON SPECIFICATION
· Solid experience working with refugees or migrant communities.
· Experience working with young people, including on wellbeing or psychosocial topics.
· Experience facilitating participatory engagement methods.
· Strong safeguarding knowledge and trauma-informed practice.
· Excellent communication and organisational skills.
· Commitment to refugee rights and GEDI principles.
· Experience supporting advocacy initiatives.
· Experience with monitoring and evaluation systems.
· Lived experience of forced displacement/ the UK asylum system is recognised as valuable expertise and will be considered alongside professional experience.
The mission of the IRC is to help people whose lives and livelihoods are shattered by conflict and disaster.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Westminster (AUKW) is the leading charity for older people in the City of Westminster supporting the over 50s in aspects of later life including, loneliness, isolation or poverty, by delivering vital advice, befriending, group activities, digital inclusion and practical services to thousands of older people.
Join our senior management team at Age UK Westminster as the Head of Services. We seek a dynamic and innovative leader to further our progress in supporting older people.
The ideal candidate will have a proven track record in strategic planning and service development, as well as fostering partnerships with local stakeholders, including statutory bodies.
Essential qualifications include strong staff management and project development experience, knowledge of older people’s services, adeptness in external liaison and quality assurance, and excellent communication skills.
If you are passionate about making a difference and have the experience we need, we would love to hear from you.
Due to the large number of applicants, we regret we shall not be able to write personally to applicants who are not shortlisted. Therefore, if you have not heard from us, please presume that on this occasion your application has been unsuccessful.
Age UK Westminster is an equal opportunities employer. We encourage applications from all sections of the community.
The client requests no contact from agencies or media sales.
Copywriter
Permanent. Full Time. Hybrid working (2 days per week in the office)
Location: This role can be based in any of our UK offices, Cardiff, Edinburgh, London, Warrington
Salary: £41,783 per year for Cardiff, Edinburgh, Warrington. £46,666 per year for London (including London allowance)
If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience.
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.
About the role
Reporting in to the Communications and Content Lead, the Copywriter will inspire audiences to give, act and pray with Christian Aid, so everyone can live a full life, free from poverty and injustice.
The post-holder will generate compelling creative copy and make impactful decisions around writing, editing, proofing and reviewing copy to the highest quality standard and supporting freelancers and agencies to do the same. Their output uses their creativity, expertise and passion for copy to create and oversee exemplary content for both print and digital media.
Some of the main responsibilities of the Copywriter include:
- Provide copy leadership within the Communications Division and ensures high quality copy aligns with Christian Aid’s tone of voice and brand.
- Review written content to ensure it supports fundraising and advocacy goals to the highest standard.
- Undertake a range of ad-hoc and planned copy-based and creative services or projects delivered to internal clients including creative consultations, pre-brief scoping sessions, and sanctioning exemptions to specific brand messaging.
- Manage freelance copywriters on the roster, ensuring they are trained and advised on how to apply the brand tone of voice and messaging through various types of content, in addition agencies are given feedback and direction to maximise our impact.
- Collaborate with teams across Christian Aid, enabling colleagues to write and edit content through advice, training and inductions.
About you
Who we are looking for:
Essential:
- Highly developed copywriting, editing, proofing and creative concepting skills. An authoritative and inspiring writer, able to create stand-out copy and adapt writing style to meet audience needs.
- Significant experience in a relevant field e.g. Creative Writing, Marketing, Communications, or Content Creation.
- Significant experience of developing, managing, and applying brand guidelines.
- Significant experience of championing a brand and brand values to colleagues, freelancers and agencies.
- Highly developed time, creative and project management skills.
- Developed ability to work autonomously in a creative, fast-paced environment, across a wide range of print and digital projects including, direct mailings, awareness campaigns, magazines and social media assets.
- Highly developed interpersonal and influencing skills. Confident in pitching to and influencing internal clients.
- Significant experience of collaborative creative work, particularly with colleagues and freelancers.
- Highly developed ability to interrogate briefs and suggest creative solutions, adapting written style to need.
- Highly developed eye for detail with ability to spot errors, unethical nuances and potential legal issues.
- Understanding of the latest trends in copywriting, including knowledge of writing for the web.
Desirable:
- Understanding of the charity/not-for-profit sector.
- Understanding of communications and ethics within international development.
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity.
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
The client requests no contact from agencies or media sales.
The Information & Advice Service is highly regarded within the London Borough of Merton and accredited with the Advice Quality Standard (AQS) and Age UK Quality Advice Standard (QAS). We have developed the service over the last five years to provide high quality advice for older people to enable them to live more healthily, happily and independently in later life.
In April 2025 – March 2026 the service worked with over 1,500 older adults across a range of issues including money and benefits, health, housing and care. During this time, we assisted older adults to generate over £820,535 of previously unclaimed benefits and make informed choices about their lives.
The role involves providing initial information and guidance, primarily over the phone, assessing need and urgency, and ensuring clients are directed to the most appropriate support.
The client requests no contact from agencies or media sales.
Operation Manager opportunity at Alford House
We are recruiting a versatile and commercially- oriented Operations Manager to manage the facilities, develop our rental income and provide timely and accurate financial and administrative management support.
Working model: Reporting to the Senior Youth Worker and working 18 hours, typically over 2.5 days per week (flexible working pattern can be agreed), this is a hands-on role covers (but is not limited to) the following;
- Managing the buildings and their facilities, with external contractors where appropriate
- Sustaining existing and securing new sources of income from space rentals/other commercial opportunities
- Supporting fundraising/grant income applications
- Financial and budget planning, monitoring and reporting, with the support of a part- time bookkeeper
- IT, administration and facilities management policies, processes and systems
- Ensuring the building and its facilities comply with relevant regulation and legislation and that all polices are up to date, communicated and applied to provide a safe and secure environment
Crucial to our success will be the Operations Manager’s support for and identification with our mission and values along with the ability to work collaboratively with the Senior Youth Worker and his team in their work with young people in Lambeth.
Who are Alford House?
Founded in 1884, Alford House Youth Club remains a pivotal 21st century community anchor in Lambeth, providing a safe, trusted environment where long-term, relational youth work can help young people develop socially, emotionally, physically, and creatively.
Alford House’s activity programme is open to young people aged 8 to 21 years old offering a variety of sports, games, creative and recreational activities in a safe and secure environment that is managed by our dedicated team of staff and volunteers.
It is a place where young people are known, valued, and supported over time — not as problems to be fixed, but as people with potential. We also offer a range of additional support, information, advice, and guidance to support young people to achieve their potential in education and help to prevent exclusion.
An ambitious £3m refurbishment of our historic buildings, and home since 1950, was completed recently to give the youth work team all that they need to serve the young people of the area into and beyond the second half of 2020s.
This has enhanced an already exceptional range of flexible venue spaces which we let during the daytime to theatre companies and businesses. This commercial activity contributes crucial income to support our work with young people.
What you’ll bring to Alford House
- Experience of income generation (lettings, grants etc)
- Experience of managing buildings/facilities including responsibility for maintenance, contractors, Health and Safety and regulatory compliance
- Experience with and good understanding of financial management, including budget monitoring, management and year end accounts and working with external accountants, bookkeepers and payroll.
- Experience with QuickBooks, Xero or similar.
- A proactive, hands on and practical working style, able to work independently in resource-limited settings
- Reliability and thoroughness, able to identify problems early and escalate appropriately
- Excellent interpersonal skills, collaborative, able to build effective working relationships with a wide range of people (trustees, staff, contractors and lettings clients)
- The ability to prioritise effectively and manage multiple workstreams simultaneously
- IT literacy, skilled with MS office and able to assess and implement new systems
- Demonstrable commitment to, effective safeguarding of children and young people, equality of opportunity and to creating an inclusive work environment
What Alford House can offer you
- Salary £25,000 (Full time equivalent £50,000)
- 18 hours per week worked over 2.5 days
- 15 days leave (Full time equivalent 30 days) plus statutory holidays
- Employer contribution of 5% into Alford House pension scheme
Please make sure you read our Candidate Information Pack before applying. It contains important details about the role and our organisation.
Don’t think you quite meet all the specifications? Please don’t count yourself out. We’d still love to learn more about your interest in joining Alford House!
If you would like a call to discuss the role in more detail, please email Bryan at Eastside People to arrange a conversation. Having a call of this kind will not influence the success or otherwise of your application.
We want you to have every opportunity to demonstrate your skills, ability and potential. If you have a disability or require reasonable adjustments during the application or interview process, please contact us so we can support you appropriately.
What’s next – how do I apply for the Operations Manager role?
Eastside People is supporting Alford House in the recruitment of this role. Please apply by submitting your CV and a cover letter both in Word doc format.
Please use the cover letter (max 2 pages) as an opportunity to add to the information you have shared in your CV and ensure that you cover:
• Your interest in the Operations Manager role and, Alford House
• Having read the information pack, the relevant experience and skills you would bring to this role (paid work, study, community/voluntary work etc)
You are welcome to send your cover letter in writing, or as a video or audio clip, alongside your CV.
The closing date for applications is Thurs 30th April 2026. Shortlisting interviews will take place shortly after by Teams and shortlisted candidates will have an interview with Alford House on week commencing 4th May 2026.
Alford House believes in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background
Our client was founded on a clear idea: that proven social solutions should be able to reach far more people, more effectively and more sustainably. Following a period of sustained growth and increased impact, the organisation is now seeking to appoint its next Chief Executive.
Chief Executive
Circa £150,000
London, with national and international travel
Over the past decade, the organisation has established a strong track record supporting non-profits, funders and social enterprises to scale their impact. Through advisory work, multi-client programmes and practical tools, it has helped hundreds of organisations expand their reach while strengthening the quality and durability of what they deliver. Today, the organisation occupies a distinctive position, combining the discipline and rigour of a consultancy with a deep commitment to social impact.
This is a unique opportunity to lead and evolve a high-performing organisation while contributing to the wider field of social impact and systems change. Building on strong foundations, the Chief Executive will sharpen strategy, strengthen financial resilience and ensure high-quality delivery across a global portfolio. As the organisation’s external ambassador, the Chief Executive will deepen funder and partner relationships, shape thinking on scaling what works, and lead a collaborative, inclusive and high-performing team.
The role will suit someone who brings:
- Proven senior leadership experience (CEO, Executive Director, Managing Director or equivalent), ideally within social impact, philanthropy, consulting or global development contexts.
- Demonstrable success in building and sustaining high-value external relationships, particularly with major funders, foundations, or institutional partners.
- Experience leading and developing diverse, high-performing teams, with a clear commitment to equity, diversity and inclusion.
- Experience working across international contexts, including in Sub-Saharan Africa and with multi-country teams, programmes or partnerships.
- A deep commitment to the organisation’s mission to ensure good ideas do not stay small
This is an exciting opportunity to lead a values-driven, financially sound organisation with global reach, a strong reputation and significant potential to extend its influence and impact further.
How to apply
To apply, please submit your CV and a supporting statement (no more than 500 words) via the Prospectus website.
For an informal, confidential conversation about the role, please contact the retained advisors at Prospectus.
Recruitment Timetable
Deadline for applications: 13th May
Interviews with Prospectus: 18th - 20th May
Interviews with the organisation: w/c 25th May
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Age UK Kensington and Chelsea at an exciting moment of growth as our new Fundraising Officer, where you’ll bring energy, creativity and initiative to a small team with big ambitions.
This is a varied and hands-on role within a small team. You will be confident building relationships with donors and supporters, supporting events and writing clear, persuasive fundraising content. You may already have experience across more than one fundraising area and will be keen to build your skills further in a broad fundraising role.
About us
We’re a vibrant, values-led local charity and proud partner of the Age UK network. Every day, we work alongside older people to design and deliver services that promote wellbeing, independence and dignity. From supporting people to manage their health, to tackling loneliness and influencing local policy, we put people and communities at the heart of everything we do.
As we look to the future, we’re focused on innovation, growth and lasting impact — building stronger partnerships, diversifying our income, and creating new ways to reach more people across our borough.
Take a look at the full job / person spec enclosed for a full breakdown of the role and responsibilities.
We will be interviewing on a rolling basis, so please avoid waiting until the advert closes before applying! We reserve the right to close the advert earlier than advertised.
Due to capacity we may not be able to respond to unsuccessful applications received.
We look forward to hearing from you!
We believe that ageing should be about living well — staying connected, independent, and fulfilled at every stage of life.


The client requests no contact from agencies or media sales.
Location: Across South West Surrey (initial focus) and Runnymede & Spelthorne (hybrid working available)
Lead advice services that make a real difference
We’re looking for an experienced leader to join us as Interim Head of Service Delivery, working across both Citizens Advice South West Surrey (CASWS) and Citizens Advice Runnymede and Spelthorne (CARS). This role will start focusing on CASWS, and then over the fixed term period also cover CARS.
This is a unique opportunity to lead and strengthen advice services across two local Citizens Advice organisations, ensuring we continue to deliver high-quality support to people facing complex challenges.
Every year our services help thousands of people with issues such as housing, debt, benefits, employment and the cost of living. This role will help ensure that support remains high quality, well-led and focused on the needs of our communities.
About the role
As Interim Head of Service Delivery you will:
- Provide strategic and operational leadership for advice services across both organisations
- Lead and support a team of service managers, supervisors and advisers
- Ensure services meet quality standards, funder requirements and performance targets
- Lead improvements where service performance or advice quality falls below expected standards
- Support managers to develop their teams and deliver excellent client services
- Strengthen collaboration and shared learning between the two organisations
You’ll play a key role in ensuring our services remain effective, resilient and responsive to client needs during an important period of organisational development.
About you
We’re looking for someone who is:
- An experienced leader and people manager
- Confident supporting and developing managers and teams
- Skilled at improving service performance and quality
- Comfortable working in a complex operational environment
- A strong communicator who can build relationships and inspire teams
Experience in advice services, public services or the voluntary sector would be beneficial, but most important is your ability to lead people, support improvement and deliver high-quality services.
Why join us?
Working at Citizens Advice means being part of a service that:
- Helps people solve problems and move forward with their lives
- Stands up for fairness and improves systems through evidence and advocacy
- Is rooted in local communities and strengthened by staff and volunteers
You’ll be joining two collaborative organisations committed to providing free, independent, confidential and impartial advice to those who need it most.
Please read the Person Specification and more information about CASWS on our vacancy page via the apply button.
Interested?
To apply, please send your CV and a Cover Letter, setting out your suitability for the role, including how you meet the first three essential criteria under the Person Specification to our recruitment email (available on our vacancy page via the apply button.
Deadline for this role is 9am Tuesday 5 May 2026
The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.
To take up this post you must have the right to work in the UK. Please note that Citizens Advice South West Surrey does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system.
AI can be a useful tool to support your application; however, we ask that cover letters, interview answers and tasks are based on your own skills and experience.


