Support service manager jobs in Ambleside, cumbria

Working across the whole secretariat, from campaigns to communications to fundraising, this role is critical in the running of the organisation and supporting the aims of the coalition.

The Membership Engagement Manager will ensure TCC effectively supports its membership to become more than the sum of its parts, playing a pivotal role in strengthening and expanding our coalition by building and facilitating meaningful relationships with member organisations, both new and existing. This position is responsible for enhancing member engagement, ensuring the delivery of value to our members, and supporting the organisation's strategic objectives through effective membership management and communications.

JOB DESCRIPTION

Member Engagement & Support

• Serve as the primary point of contact for member organisations, addressing inquiries and providing support to enhance member satisfaction.

• Develop and implement strategies to increase member engagement, including organising events, webinars, and networking opportunities, including regular All Coalition Meetings and Annual Movement Gatherings.

• Facilitate onboarding processes for new members, ensuring a smooth integration into the coalition.

• Ongoing relationship management of members, including effective outreach and communications

• Invoicing membership fees and ensuring payment is made

• Lead on communications to members through a regular newsletter and ad-hoc communications around campaigns

• Supporting members to engage with TCC activity

• Work with colleagues to co-create campaigns and activities that meet member needs and ambitions

Membership Growth & Retention

• Design and execute membership recruitment campaigns to attract new member organisations.

• Monitor membership trends and feedback to develop retention strategies and reduce member attrition.

• Collaborate with the Digital Campaigns Manager to promote membership benefits and success stories.

Data Management & Reporting

• Maintain accurate and up-to-date membership records using the organisation's CRM system.

• Generate regular reports on membership statistics, engagement levels, and feedback to inform strategic decisions.

• Analyse data to identify opportunities for enhancing member value and engagement.

Infrastructure to support Collective Impact

• Responsible for the maintenance and development of the central Member Resource Hub

• Responsibility for managing the day to day delivery of the Local Intelligence Hub project (online data hub providing climate-relevant data at a constituency level), including being the key contact with our external partner organisation who maintain and develop the hub, and keeping TCC members and staff involved and informed about the project as needed.

• Contribute to the development of programs and services that meet the evolving needs of members.

• Represent the organisation at external events and forums to promote membership and build partnerships.

The job description is not exhaustive and you may be asked to carry out additional tasks which are appropriate to your job role, as required by your line manager

PERSON SPECIFICATION 

Essential

• Proven experience in membership management, stakeholder engagement, or a related field.

• Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders, using facilitation skills to bring people together in a meaningful way

• Excellent organisational skills, with the ability to manage multiple projects simultaneously and meet deadlines.

• Some experience of line management of volunteers or paid staff

• Proven ability to support the work of committees and take minutes.

• Demonstrable experience of organising meetings and conferences.

• Proven ability to maintain simple accounts and oversee budgets. 

• Able to handle administrative tasks in a quick and efficient manner, including organising meetings and responding to enquiries quickly

• Works well as part of a team, but also a self-starter that’s able to take initiative while working with little supervision

• Highly organised and meticulous.

• Commitment to EDI and representation

Desirable

• Experience working within a coalition or membership-based organisation.

• Familiarity with the climate and environmental sector.

• Knowledge of best practices in member engagement and community building.

• Proficiency in using CRM systems and data analysis tools to manage membership information and generate insights.

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

Purpose of the role: 

As a Kinship Family Worker for Kinship Reach, you will deliver this online programme to families in your commissioned area. You will provide virtual one-to-one support to kinship carers and their families to help them become resilient and informed, with a strong support network to help them care for the children in their care.

Key responsibilities:

One-to-one support
Provide up to 6 one-to-one support sessions bespoke to the kinship carers and their families over a three-month intervention, working within the Kinship Reach delivery model. This may include, but is not limited to:

• Signposting or referring to relevant national and local services.
• Providing practical and emotional support to kinship carers.
• Liaising with other professionals and organisations.
• Making referrals to other Kinship services such as Advice, Someone Like Me, Peer-to-Peer.
• Providing support for carers to secure grants from local and national funders.
• Set goals for change following Kinship Reach processes, in partnership with the kinship carer.
• Monitor, review and revise these goals to ensure carers are on track and goals remain relevant.

Peer group facilitation and management

Kinship delivers virtual peer support groups which carers from Kinship’s programmes can access, coordinated by Senior Kinship Family Worker(s). This role could include:

• Developing existing groups and setting up new groups as required.
• Working closely with Kinship’s peer-to-peer service where appropriate.
• Collaborating with kinship carers, the local authority, and community partners to set up virtual and in-person peer support groups.
• Planning, preparing, facilitating virtual and in-person peer support groups.
• Promoting groups in the area you are delivering in to kinship carers and organisations who work with them, including contributing to the creation of promotional materials.

Participation

• Recruit kinship carers as volunteers to lead and support the development of virtual peer support groups.
• Work proactively to enable kinship carers to influence the design and delivery of the peer support groups delivered in their area (such as topics, time / date).
• Support Kinship’s communications and engagement strategy, such as helping to provide case studies and sourcing images for newsletters and local media to promote the programme and recruit participants.

Safeguarding and risk management

Kinship has a robust safeguarding structure. You will be supported by a Designated Safeguarding Lead (DSL) and Designated Deputy Safeguarding Leads (DDSL).

• Recognise and respond appropriately to signs of abuse or neglect, following national legislation and procedures and Kinship’s own safeguarding procedures.
• Liaise with your line manager and safeguarding lead regarding safeguarding concerns, following Kinship’s policies and processes.
• Provide reports and information for managers about cases of concern.
• Ensure you are aware of and follow safeguarding policies and procedures risk of harm protocol.
• Complete risk assessments for events or groups with families in line with Kinship’s policies and processes to be signed off by a DSL or DDSL.
• Follow Kinship’s health and safety policies to keep yourself and your clients safe, such as Lone Working Policy, Home Visit Policy, risk assessment, events.

Monitoring and Evaluation

• Record attendance at virtual support groups and ensure this is reported on the Salesforce database.
• Ensure casework, feedback, and other data related to service delivery are regularly and accurately recorded on our Salesforce database in line with Kinship’s policy and best practice.
• Ensure completion of carer registration forms, review forms, and closure forms, taking details that will be used to evidence impact.
• Collect case studies from your kinship carers to help demonstrate impact.
• Contribute to any reports for local authority partners as required in terms of data and case studies as required.
• Attend monitoring meetings as required.
• Engage in quality assurance processes in line with Kinship processes and policies.

Relationship and stakeholder management

• In partnership with the senior Kinship Family Worker, enable local authorities to understand the programme and pathways for how to make referrals.
• Support practitioners' meetings with local authorities to encourage referrals, discuss cases, and ensure local authority confidence in the programme.
• Where applicable, work with local authorities to raise awareness of kinship care and to reach and support kinship carers through the programme.
• Where possible and relevant, represent Kinship at external events and meetings to raise awareness of the programme and to influence other organisations.
• Where applicable, work with local authorities and voluntary and community groups supporting kinship families.

Role Overview

The Charity Operations Manager will be responsible for overseeing the day-to-day operational activities for Holly’s Hearts to ensure the services, and internal processes run efficiently and effectively. This role supports the charity’s strategic goals by managing systems, coordinating events and volunteers, improving operational procedures, and identifying and pursuing new funding opportunities, including grants, trusts, foundations, and corporate partnerships. 

Day to day you will manage emails, phone calls and general enquiries. You will need good written and verbal communication skills and be professional and friendly at all times. You must be able to handle confidential information carefully. You will also assist with the finance admin keeping records of income, tracking donations and sending out thank-you messages and be confident to use tools like Microsoft Excel to track expenditure.Use of tools to keep records of donors and gift recipients.You will be required to review and improve operational processes for efficiency and effectiveness.

You will build and nurture new corporate relationships with companies across the North West to increase the income for the charity and maintain relationships with funders and partners to support long-term financial sustainability for the charity.

You will work closely with trustees, programme teams, volunteers, and external partners to ensure the charity delivers high-quality services to meet its objectives. Working closely with families and social workers you will develop strong relationships to ensure that referrals for gifts continue to grow and awareness of the charity is built in the paediatric oncology hospital wards. 

You will manage the charities social media platforms by providing updates and stories about the charity, responding to comments and messages from supporters with the aim to build awareness and grow supporters for the charity. You will use social media as a tool to encourage people to attend events or support the charity through campaigns and fundraising. This will require strong writing and communication skills and empathy and understanding of the charity’s mission. You will work closely with the website team to ensure the website is updated accordingly.

You will be the first point of contact for supporters interested in fundraising. You will be responsible for the development of our fundraising and events portfolio and be involved in all event management and administration.This will include planning events, organising venues, budgets and logistics around the event. Contacting suppliers, sponsors, volunteers and speakers. Promoting the events through email, posters, websites and social media. Ensuring that fundraising targets for each event are met and reviewing event success afterward. Encouraging community involvement in events and managing those volunteers on event days. You will identify opportunities to grow our supporter base through outreach and networking with individuals, community groups and organisations. You will build relationships with event providers and proactively seek new opportunities for events. Through a multimedia approach you will advertise and promote events efficiently and you will recruit participants and celebrate their achievements. After the events you will report on the performance and income targets.

Do your best work, for the right reasons.

We’re looking for an experienced partnerships manager to play a key role in driving Oak's growth and impact by increasing adoption of its resources across schools and Multi Academy Trusts. This is a highly collaborative role, combining strong education sector insight with a proactive, target-driven approach to partnership development.

You will work with colleagues across the organisation to generate and qualify opportunities through events, networks, referrals, and outreach, building a focused pipeline aligned to shared priorities. Through structured discovery conversations, you’ll develop a clear understanding of school needs, readiness, and strategic fit, helping shape how we engage and support partners.

You will assess and triage opportunities against agreed criteria, working closely with subject and curriculum leads to prioritise those with the greatest potential for impact and influence, and to determine where we focus our efforts.

Alongside this, you’ll build trusted relationships with educators, growing a network of 'champion' schools that support peer learning and community engagement.

You’ll maintain clear pipeline visibility through accurate CRM management and data-led insight, using this to inform decisions and drive continuous improvement. Working cross-functionally, you’ll share learnings from the field to influence messaging, product development, and how Oak delivers for schools.

Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit organisation working in partnership with teachers to create high-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.

Our culture has been independently recognised through:

• Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)

• Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact

• Investors in People Gold - through external accreditation and colleague feedback

�� What You’ll Be Doing

• Lead the continuous improvement of lead nurture processes, including events, networks, referrals and targeted outreach, aligned to the go-to-market strategy.

• Run structured first conversations, assess readiness, tier opportunities, and maintain accurate CRM records within an active partnerships pipeline.

• Build and nurture relationships with user schools to develop Oak champions, and organise in-person and online community events (e.g. webinars, group INSET, local cluster meetings), including representing Oak at relevant in-person events and school visits.

• As a member of the Oak Team, contribute to the planning and culture of the organisation.

• Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required.

• Deputise for the Partnerships Lead and take on other general responsibilities as required.

�� What We’re Looking For

• 3+ years of experience managing direct relationships with schools and/or Multi Academy Trusts.

• Experience leading structured conversations with decision-makers to conversion in a business or product context.

• Strong organisational skills and CRM discipline.

• Practical understanding of product/service adoption processes in schools.

• Motivated by long-term adoption and impact.

The successful candidate will have a desire to contribute in all areas to ensure Oak is successful. You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.

�� Our Benefits

• 25 days annual leave, plus one extra day for each year of service (up to 28)

• Additional Oak closure days over Christmas/New Year

• 11% employer pension contribution (with no minimum employee contribution, which can be varied as you choose). Please note this is a workplace pension rather than the Teachers’ Pension Scheme.

• A 36-hour working week (not tied to term-time patterns or school-day hours), with half-days on Fridays or every other Friday off.

• Remote working (with some in-person visits, including representing Oak at relevant in-person events and school visits) — we’ll support your home set-up and offer coworking options if preferred

• Twice-yearly in-person whole Oak offsites to collaborate, connect, and have fun (with other occasional team events in person)

• A culture that genuinely supports flexibility, autonomy, and trust

�� Inclusion and Belonging

We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.

We use the Applied recruitment platform to help reduce bias in our hiring process.

�� Key Info

• Location: Remote, but you must be based in the UK with the legal right to work here

• Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time

• Closing date: We’ll be reviewing applications as they come in and may close the role early

If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.

Next steps

You’ll answer some questions related to your day-to-day job. Your answers will go through our sift process: all answers will be anonymised, randomised, and then reviewed by a panel of reviewers (real humans).

If you are shortlisted, we’ll invite you to the next stage, which will consist of a remote interview conducted over Zoom.

We love giving feedback, so at the end of the application process, we'll share how well you performed.

We aim to begin interviews in the week commencing 20 July 2026.

We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, then please get your application in early to avoid missing out.

We are an equal opportunities employer.

We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

We are seeking a highly organised and proactive Administration Co-ordinator to support the effective operation of our charity. This role will play a key part in developing and a task management system that helps streamline processes, we envisage this platform utilizing AI to help maximise efficiency across the organisation. 
 
Working closely with the CEO and Business Development Co-ordinator and the Executive Support Officer.  The successful candidate will be part of the team providing  high-quality administrative support across the organization. 
 
This is an excellent opportunity for someone who enjoys improving systems, solving problems and providing exceptional administrative support within a purpose-driven organisation. 

 Key Responsibilities 

• Lead the implementation and administration of a task management platform. 

• Work with colleagues to develop processes and procedures within the platform to improve efficiency. 

• Support the exploration and integration of AI to enhance productivity and service delivery. 

• Coordinate and undertake a wide range of administrative tasks to support teams across the organisation. 

• Ensure administrative processes are delivered accurately, efficiently and in a timely manner. 

• Monitor and manage shared inboxes, responding to enquiries where appropriate and forwarding communications to relevant colleagues. 

• Deliver professional, empathetic and customer-focused responses to members of the public and stakeholders. 

• Handle sensitive communication with discretion and professionalism. 

• Maintain accurate records across organisational databases and CRM systems, including Zoho/Bigin. 

• Working with the Data Management and Insight Officer to carry out data cleansing etc. 

• Support compliance with data protection requirements and organisational policies. 

• Proofread external communications, checking grammar, spelling, formatting and functionality of hyperlinks prior to publication or distribution. 

• Process purchase orders and support the administration of invoices in line with organisational procedures. 

• Maintain accurate records relating to financial transactions as required. 
• Assisting with supplier set up.

· Undertake any other duties commensurate with the level of the role. 

This is a new role therefore the job description will change over time as the role develops.

Person Specification - Essential

• Significant experience in an administrative or business support role. 

• Experience of using task management platforms. 

• Experience of managing multiple priorities and meeting deadlines. 

• Experience of maintaining accurate records and databases. 

• Excellent organisational and time-management skills. 

• High level of accuracy and attention to detail. 

• Strong written and verbal communication skills. 

• Excellent customer service and relationship-building skills. 

• Confident user of Microsoft Office applications and digital systems. 

• Ability to learn new software and systems quickly. 

• Proactive, adaptable and self-motivated. 

• Able to work effectively in a remote environment. 

• Professional and dependable approach to work. 

• Able to handle sensitive and confidential information appropriately. 

• Empathetic and able to communicate effectively with people who may be experiencing challenging circumstances, including those affected by abuse. 

 Person Specification - Desirable 

• Experience of implementing or developing administrative systems or processes. 

• Experience of proofreading and quality-checking external communications. 

• Experience of using CRM systems, particularly Zoho or Bigin. 

• Experience of working within the charity, voluntary or not-for-profit sector. 

• Knowledge of AI-enabled productivity or workflow tools. 

• Understanding of safeguarding, equality, diversity and inclusion principles. 

Philanthropy Manager

·£45,000 plus benefits 

·Remote with occasional travel to regional offices in Burgess Hill or York offices

·Closing midnight Friday 17th July 2026

·Annual leave allowance / any other stand out benefits

Role 

Brainkind is the UK’s leading charity that supports people that have been affected by brain injury. The charity provides a range of services that includes innovative rehabilitation and ongoing support to ensure that there is life after brain injury. 

The organisation provides support to individuals at all stages of their rehabilitation. This includes

·Supported living

·Neurological Centres

·Residential homes

·Hospitals

The Philanthropy Manager is responsible for leading the leadership and development of Brainkinds philanthropy fundraising activities. This role will focus on the delivery of Brainkind’s capital fundraising initiatives, cultivation and stewardship of high-net-worth individuals and grow strategic corporate partnerships. This is a newly created role that will play an integral part of the Brainkind fundraising strategy.

The primary duties for the role will include

·Develop and deliver capital fundraising strategies to support major infrastructure and service development projects

• Identify and secure major gifts (£25k+) to support capital appeals.
• Develop and manage a portfolio of high-net-worth individuals and prospective major donors.
• Identify, research, and cultivate new prospects through networking, events, and relationship mapping.
• Develop and implement a corporate fundraising strategy aligned to Brainkind’s mission and values.
• Secure new corporate partnerships including strategic, multi-year, and employee engagement partnerships.

Experience and skills required for the role will include

·Previous experience of working in a philanthropy focused role with understanding of engaging with high-net-worth individuals, potential major donors and corporate partners.

·Strong organizational and planning skills

·Excellent relationship management and donor stewardship skills 

·Strong verbal and written communication skills 

·IT literate with the ability to use Microsoft Office and an in-house CRM system

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps. 

Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date. 

Closing date for applications: Midnight Friday 17th July 2026 

Interviews are expected to be held on the week commencing Monday 27thJuly 2026via Teams. 

Os ydych yn drefnydd sy’n canolbwyntio ar bobl ac yn mwynhau meithrin cysylltiadau a chreu effaith, byddem wrth ein bodd yn clywed gennych.

Volunteers are at the heart of our work. Each year, they support over 70,000 young people to build confidence, develop skills and explore their futures through insight talks, workshops and events. 

We’re looking for a Volunteer Coordinator to grow and support our network across Wales. This is a new role, created as we invest in strengthening how we recruit, prepare and engage our volunteers, with the opportunity to shape how this work develops. 

In this role, you’ll build relationships with employers, public sector organisations and community groups to recruit volunteers from a wide range of industries. You’ll manage onboarding, support volunteers to feel confident and well-prepared to work with young people, and work closely with our Volunteer Manager and Programme Team to match volunteers to opportunities across Wales. 

You’ll play a key part in ensuring volunteers have a positive, high-quality experience – providing ongoing support, responding to feedback, and helping us continuously improve how we engage and retain our network. Alongside this, you’ll track activity, maintain accurate records, and contribute to understanding our reach and impact. 

We’re looking for someone who is highly organised, proactive and great with people, confident building relationships, managing multiple priorities and communicating clearly. You’ll bring experience of working with volunteers, or in a coordination or partnership-focused role, and have a genuine motivation to support young people to achieve their potential. And, we'd love someone who is confident communicating in the medium of Welsh.

This role would suit someone who enjoys working collaboratively, is comfortable working across a wide geography, and is motivated by creating opportunities and delivering impact. 

If you’re motivated by purpose, confident bringing people together, and want to play a key role in expanding our impact across Wales, we’d love to hear from you. 

_____________________________________________

We carry out social media checks on shortlisted candidates as part of our recruitment process, using only publicly available information and in line with our data protection responsibilities.

While we don’t specify this in our person specification, we are particularly interested to hear from applicants who have experienced some of the challenges that young people across Wales face today.

We have an opportunity for an experienced and motivated leader to join our Service Improvement & Transformation team. As a Programme Lead – Integrated Support, you will lead the development and delivery of integrated support models for people living with Motor Neurone Disease (MND).

As a Programme Lead, you bring expertise in project governance, stakeholder engagement and service improvement. You are confident managing risk, budgets and performance, and skilled at turning strategy into delivery. This Programme Lead role will see you coordinate interconnected projects, drive collaboration and ensure consistent, high-quality delivery across an ambitious programme.

This is a pivotal role at the heart of national transformation, where you will drive innovative approaches to service design, strengthen partnerships across health and care systems, and ensure that people affected by MND receive high-quality, coordinated support wherever they live.

Key Responsibilities 

• Lead the planning and delivery of the Programme Lead – Integrated Support portfolio
• Coordinate seven connected workstreams, ensuring alignment and quality
• Develop and manage programme frameworks, governance and reporting
• Drive progress across projects, managing risk and dependencies
• Work with senior stakeholders to shape and deliver strategic priorities
• Oversee timelines, budgets and outcomes across all activity
• Promote inclusive collaboration with colleagues, volunteers and communities
• Use data and insight to track performance and embed improvement

About You 

• Proven experience as a Programme Lead or within a similar role
• Strong project and programme leadership across multiple initiatives
• Formal project management qualification (PRINCE2, APM or Agile)
• Experience in service improvement and quality improvement methods
• Strong stakeholder engagement, including senior leaders
• Skilled in risk management, planning and delivery within budget
• Analytical thinking with the ability to translate insight into action
• Experience within health, charity or service-led organisations
• Knowledge of integrated service delivery approaches
• Experience developing sustainable programme frameworks

Further information about working for the MND Association and full job description is available in the attached Candidate Pack. 

This is a home-based role with travel requirements across England, Wales and Northern Ireland.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. 

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements. 

What We Offer 

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays 
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies 
• 24/7 GP access via phone and video 
• Life assurance and confidential counselling helplines 
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave) 
• Access to Benefit Hub for discounts on everyday shopping 
• Enhanced pension scheme 
• Opportunities for training and personal development 

About Us 

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.   

Chiva is looking for a compassionate and experienced Specialist Support Officer to provide emotional support, advocacy, and practical guidance to children, young people, and families affected by HIV across London.

About Chiva

Chiva is a charity in the UK whose mission is to ensure that children, young people and young adults growing up with HIV become healthier, happier and more in control of their own futures. Chiva works to ensure that young people living with HIV have the treatment and care, knowledge, understanding, skills and wider support needed to live well and achieve their greatest potential.

What You’ll Do

• Provide one-to-one and family support
• Advocate for young people across health, education, and social care services
• Work alongside NHS multidisciplinary teams
• Deliver engaging peer support events and group activities
• Help young people navigate their journey into adult healthcare services 

Who We’re Looking For

You will be a qualified social worker or registered health and social care professional with experience of supporting children, young people and families with complex needs. A passion for empowering young people and promoting inclusive, person-centred support is essential. 

Join Chiva and become part of a dedicated team making a real impact every day.

Please note that we are only able to accept applications submitted on our branded application form. We cannot accept CVs in respect of this post.

Please see the Job Description and Person Specification on the Chiva website for full details.

Deadline for applications: Thursday 9th July 2026.

Interviews to take place on: Monday 20th & Tuesday 21st July.

1. Proactively engage bereaved families with the support service, respond to bereavement support enquiries and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

•To be the primary contact for the bereavement support digital services including WhatsApp, text, webchat and other social media channels.
•Proactively engage with bereaved families through social media and other online platforms.
•Ensure any safeguarding concerns are actioned in accordance with the organisations Safeguarding policy.
•Send materials to bereaved contacts, including bereavement packs and follow up emails and ensure all documents and databases are updated with each contact in line with the department guidelines, including Raiser’s Edge, Excel databases.
•Cover and answer the bereavement support helpline and online enquiries responding within the set guidelines and KPIs for the department.
•Ensure any messages on Bereavement Support Facebook Groups are monitored and advice is given via befrienders where appropriate.
•Attend face to face events for bereaved families including family days and memorial events when needed.
•Work with Income and Engagement Team around social media bereavement support content/posts.

2. Deliver and run live bereavement themed sessions on social media
•Run monthly live sessions on social media on bereavement topics/themes, responding to comments and messages during and after the sessions, ensuring anyone seeking ongoing support is responded to and referred to relevant services.
•Work with the Engagement Team to promote live sessions.
•Facilitate monthly remembrance sessions.

3. Ensure the bereavement support services are promoted to those bereaved and to professionals working with bereaved families
•Assist with the recruitment and facilitation of Bereaved Families’ Panel.
•Keep up to date with the bereavement support world including joining National Bereavement Alliance, Child Bereavement Network and research around grief and bereavement.
•Attend events as required to represent the Lullaby Trust’s bereavement support services.

4. Maintain accurate records throughout all services, complying with the organisation’s recording and reporting requirements
•Maintain ongoing knowledge and training on the Lullaby Trust’s advice and the scientific knowledge behind this advice.
•Collate statistics, as required on areas of work within the support services team.
•Assist with the services’ evaluation and impact processes.
•Provide other administrative support to the team as required.

Other:
•Attend and participate with External Supervision sessions.

Development Manager 
Location: Cambridge, UK OR Remote, UK, with regular travel to Cambridge 
Salary: £44,000-£48,000 p.a. full-time equivalent, dependent on experience
Basis: Fixed-term contract (12 months). Full-time, part-time or flexible.
Eligibility: You must be eligible to work in the UK

The role

We are looking for a Development Manager to join our fundraising team to support our ambitious, global mission to democratise computing and AI education for all young people. . You’ll build and manage a global portfolio of strategic, high-value funding partners that share and advance our mission. Through effective relationship building and account management, you’ll engage donors with the aim of growing their long-term support for our work.

The ideal candidate will have experience of successful corporate/institutional partnership development and/or stewardship at a national or international scale. You may also have experience working with trusts and foundations or securing sponsorship for events.

We strive to make the Foundation a place where talented people who care about our mission can do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you’re the right person for the job, we’ll make it work for you, and you can be confident that you’ll be working with an exceptional team of people who care about our mission and each other

We work hard to make sure that the Foundation is a place where everyone is supported to do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you're the right person for the job, we’ll make it work for you, and you can be confident that you’ll be joining an exceptional team of people who care about our mission and each other.

Responsibilities

• Proactively develop a pipeline of funding opportunities, establishing relationships that will lead to new partnerships or donations
• Manage a portfolio of existing partners, developing and implementing engagement strategies to strengthen these relationships
• Match funders’ objectives with the Foundation's programmes and goals
• Prepare funding applications, proposals, presentations, and pitches, working collaboratively across the Foundation to support the development of these documents
• Evaluate and report on partner activities to ensure goals are achieved and the impact of their support is shared
• Develop and implement engaging and bespoke stewardship plans
• Accurately capture information using our CRM (Salesforce) pipeline process
• Support colleagues as they develop new donor relationships to secure grants and donations
• Develop and maintain updated knowledge of the Foundation’s programmes and associated funding opportunities

Experience and personal attributes

We recognise that everyone has the potential for growth. We welcome applications from candidates who can demonstrate that they have some, but not necessarily all, of the experience and personal attributes listed here. 

You should have:

• Experience in securing and developing long-term corporate partnerships and/or high value income (£50K+)
• Competence in using a CRM or equivalent system
• Effectiveness in working with multiple stakeholders across organisations to achieve solutions and deliver results
• Evidence of highly adaptable interactions with a wide range of people, with experience in advocacy, networking, and negotiation
• Practical knowledge of preparing and presenting a compelling case for support in various forms, including in person and through written communication
• Experience of monitoring, reporting, and forecasting against plans and budgets
• Strong organisational and administrative skills
• Excellent relationship building skills
• A commitment to the mission and values of the Raspberry Pi Foundation

Ideally, you’ll also have:

• Experience in prioritising a pipeline of multiple opportunities
• A high level of IT literacy, particularly knowledge of using the Microsoft Office suite or Google apps (Gmail, Calendar, Docs, and Forms)
• Experience in fundraising in markets outside of the UK

About us

The Raspberry Pi Foundation is an independent charity with a global mission to enable all young people to realise their full potential through the power of computing and digital technologies. 

We empower schools to teach computer science and AI literacy through free curricula, classroom resources, purpose built software tools, and professional development for teachers. We inspire young people to become tech creators through the world's largest networks of coding clubs. We undertake original research that informs our work and which we use to advance the field of computer science education more broadly.

All of our resources and learning experiences are available for anyone to use at no cost. We are particularly focused on creating opportunities for young people who experience educational disadvantage and those who come from backgrounds traditionally underrepresented in technology industries. 

Over the past decade, we have supported hundreds of thousands of educators and tens of millions of students. We have teams in six countries (India, Ireland, Kenya, South Africa, the UK and US) and partnerships with mission-aligned non-profit organisations in over 60 countries. 

We are at the forefront of the global educational movement to expand access to computer science education and AI literacy. You can learn more about our work in our latest Annual Report.

Benefits

In addition to competitive salaries, we offer a wide range of benefits for all of our colleagues. 

• Paid time off. In addition to public holidays, full-time employees in the UK receive 25 days of paid annual leave initially, rising to 30 days after five years service, plus 3 additional days of paid leave for the company-wide closure at the end of each year. 
• Pension. We provide an 8% employer contribution on top of your minimum 4% employee contribution. 
• Private healthcare. We provide comprehensive private healthcare for all employees through Vitality Plus. 
• Flexible working. We have clear policies to provide flexibility over when and where you work, helping you balance work responsibilities with the rest of your life.
• Support for parents and carers. We provide generous family leave and flexibility for parents and carers. 
• Life assurance and income protection. We provide life assurance and income protection schemes to provide peace of mind for you and your family. 
• Investing in learning and development. We invest in your growth and development, including through access to learning resources and training, with dedicated time for all employees. 
• Travel to work. Through our Cycle-to-Work and Season Ticket Loan schemes we support cost effective and sustainable travel to work. 

Timetable for applications

Closing date: 6 July 2026, 9:00am
Phone screen: Week commencing 6th July 2026
First interview: Week commencing 13 July 2026
Second interview: Week commencing 20 July 2026

Our recruitment process

All of our workplaces are inclusive spaces where we want people to feel respected, valued, and able to do their best work. We are committed to building teams that bring together people with a broad range of backgrounds, skills, and perspectives. That starts with our recruitment process. 

Here's what you can expect: 

• As part of your application, you will be asked to respond to a small number of questions that we will use to screen your eligibility for the role. You will also be asked to provide your cv and a short cover letter. 
• Eligible applications will be reviewed by our recruitment team and the hiring manager. 
• A small number of candidates will be invited to a phone call with the hiring manager. 
• The purpose of this call is to check our understanding of your application and to answer any questions you have. 
• We normally have two interviews, which may take place in-person. Interviews will be with the hiring manager and at least one other colleague. 
• You will usually be asked to undertake a work-based assessment in advance of your interviews. This will be an opportunity for you to show how you would perform some part of the role. You will be given advance notice and clear instructions. 
• If you have any questions about or feel that you need any adjustments to the recruitment process, including adjustments for neurodiversity, please contact our People and Culture team.

We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. Everyone appointed to a role at the Foundation will be required to undergo a background check to confirm that you are a suitable person to work with children. Further background checks will be made at regular intervals thereafter.

Location: Remote (based in England, Scotland and Wales with occasional travel).

Salary: £25,360 - £28,665 pro rata (£20,288 - £22,932 actual)

Hours of work: 28 hours a week (4 days)

Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities. Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Support & Training Coordinator role involves:

• Managing onboarding processes for new facilitators attending training, ensuring clear communication of expectations and timelines, including safeguarding checks
• Supporting the Support Coaches by coordinating essential ongoing facilitator engagement: including group calls, follow up sessions, communication touchpoints and additional resources
• Coordinating the logistics of monthly facilitator training sessions, including placing orders, liaising with suppliers, monitoring stock levels and order numbers, and overseeing communications and systems
• Developing and maintaining systems that monitor and support the full facilitator journey — from onboarding through to ongoing support

About you

Do you have strong organisational and administrative skills? Can you work confidently with systems, databases, and digital tools? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

Please see the job pack for more details on the role and application process.

How to Apply

You can apply for the Support & Training Coordinator position by completing a copy of our online application form.

The deadline for applications is 13th July at 9am. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you have any questions, please refer to our recruitment FAQs document. If you would like any application and interview support or you need any reasonable adjustments throughout the application process, please contact Katie Washington (HR & Systems Manager).

Lead the operations, governance and compliance that enable Solving Kids' Cancer UK to deliver its mission and impact for children and families affected by neuroblastoma. Reporting to the Chief Executive, you will play a critical role in ensuring the charity operates effectively, compliantly and sustainably.

This broad and varied leadership role spans governance, risk, HR, IT, data protection and organisational operations, supporting delivery of the charity's strategy through robust systems, policies and processes. Acting as Company Secretary, you will work closely with the CEO and Board of Trustees, providing advice on governance, regulatory requirements and best practice. As a member of the Leadership Team, you will oversee key operational functions, lead cross-organisational projects and deputise for the CEO where required.

Who are we looking for?

We are looking for a strategic, highly organised and values-driven leader with strong experience in charity operations, governance and compliance. You will have a track record of ensuring organisations are well run, compliant and effectively managed, with the ability to oversee multiple operational areas and support strong governance and decision-making at Board level.

You will be comfortable working across a broad remit, including governance, risk, HR, IT and data protection, and confident providing clear, practical advice to senior leaders and trustees.

Person specification

Key requirements include:

• Significant senior-level experience in operations, governance or compliance within a charity or similar environment. 
• Strong understanding of charity governance and regulation, with experience supporting boards and senior leadership. 
• Experience overseeing organisational functions such as HR, IT, data protection or risk. 
• Proven ability to manage multiple priorities and lead cross-organisational work effectively. 
• Strong judgement, integrity and the ability to handle sensitive matters with discretion. 

See our Recruitment Pack for the full role description and specification and for information about Solving Kids' Cancer UK. 

This is an opportunity to make a significant contribution at the heart of a small, ambitious charity where strong operations are a vital enabler of impact for children and families.

Location: Home-based, within easy reach of London, with regular travel to the London office and occasional UK-wide travel.

First-stage interview: Thursday 6 August 

Second-stage interview: Thursday 13 August

About Care4Calais and the Legal Access Department

Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK.

In northern France we operate year-round from Calais, working alongside communities in Calais and Dunkirk to provide warm clothing, bedding and service provision to displaced people who live in difficult and dangerous conditions.

Across the UK we collect and distribute clothes, shoes, mobile phones and other essential items, as well as providing psycho social support and interaction, including language lessons, sport and music workshops. We also help with vital access to medical and educational services.

Our Legal Access Department is an access to justice project that exists to support people seeking asylum in the UK by facilitating access to legal representation and offering holistic support to people throughout the asylum process. The department, made up mostly of specially trained volunteers, works tirelessly to ensure that people feel informed, empowered, and far less isolated and alone. We conduct one-to-one, complex casework for people seeking asylum for a variety of matters, over the years we have supported thousands of people to secure legal representation. Our current casework channels include securing legal representation and support for people’s asylum claims, challenges to unsuitable accommodation and potential removal from the UK (for example under the current UK-France ‘One in One out’ deal), and support for young people in their age dispute matters. Our teams work remotely across the UK. The Department seeks to adapt and amend our services based on the needs of the communities that we work with.

About the role

The aim of the role is to support and inspire volunteer teams to undertake the individual one-to-one casework and support that lies at the heart of what the Legal Access Department does, furthering access to justice for people seeking asylum and refugees. The Casework Manager will be responsible for the casework conducted by our Asylum Team, which focuses on securing legal representation for our client's asylum claims and offering holistic support through the difficulties of the asylum process. Casework managers will use their experience and understanding of the UK asylum system and conducting complex casework to guide their teams, working collaboratively with each other and the Head of Department to respond with agility to a fast-moving policy environment.

Responsibilities

Volunteer Management

• Lead existing team(s) of volunteers to undertake their specified roles as agreed with the Head of Department
• Conduct quarterly 1:1s with volunteers to give and receive feedback, reaffirm commitments, review caseloads, support with more complex cases, and ensure volunteer wellbeing. Escalate any issues and/or concerns to the Head of Department where necessary.
• Motivate and engage volunteers, taking into account the remote nature of the roles, collaborating with other Casework Managers.
• Facilitate regular team meetings and/or virtual drop ins for volunteers to ensure continued engagement and space to raise issues or concerns.
• Support volunteer caseworkers undertaking their roles, providing advice on casework and stepping in to support clients where required. Provide casework cover when volunteer caseworkers are otherwise unavailable.
• Supervise the casework conducted to ensure that volunteer caseworkers adhere to casework procedures so that every client receives the same level of service. Where volunteers may struggle to adhere to procedures ensure that concerns are identified and raised in a timely manner to reach an appropriate solution.
• Support volunteers to raise safeguarding / protection concerns through the appropriate channels. Escalate concerns where necessary. Support volunteer caseworkers through debriefs.
• Recruit, train and onboard new volunteers with the support of the Head of Department as required.
• Manage own, limited, complex caseload of clients where required to support the volunteer casework team.

Casework Management

• Oversee the appropriate collection and management of confidential client information and data, ensuring that volunteers adhere to organisational policy at all times.
• Keep team procedure documentation up to date, implementing changes where required to keep pace with the ever-changing policy environment. Work with the Head of Department to proactively adapt the casework services provided to suit the needs of the communities we work with.
• Work with the Head of Department to proactively identify systemic issues seen regionally and/or nationally and influence the direction of the Department. Contribute to evidence gathering and furthering strategic litigation cases supported or undertaken by the Department.
• Report on team progress to the Head of Department via pre-arranged channels and format.
• Attend relevant external meetings representing the organisation as needed, ensuring that knowledge and learning is shared across the department.
• Build and maintain robust understanding of the policy landscape impacting people seeking asylum in the UK, identify and attend external training opportunities, ensure that any learning is passed on to other staff and volunteers across the organisation.
• Build and maintain relationships with key partners and stakeholders, including, but not limited to local authorities, legal teams, and other NGOs focused on support of people seeking asylum.
• Attend and contribute meaningfully to team meetings

Person specification

1. In-depth understanding of the UK asylum system
2. Dedication to social justice with a clear understanding of the challenges faced by vulnerable populations, or a willingness to learn about these
3. Ability to work sensitively with a diverse range of people, demonstrating cultural competence, respect and compassion
4. Able to build positive relationships with a range of stakeholders including those from displaced communities, legal teams, and other charities
5. Clear leadership ability, with the capability to act with initiative and drive
6. An understanding of the volunteer experience including potential challenges volunteers may face
7. Self-motivated and used to managing multiple priorities to meet deadlines
8. Collaborative team member with excellent verbal and written communication skills
9. Strong digital literacy, including ability to work on Google Workspace and Office 365
10. Resilience in the face of challenging and emotionally demanding situations, with a positive and solution-oriented mindset

Whilst not essential, we welcome applications from people with the following skills

     12. Proficiency in one or more of the languages spoken within asylum seeking communities, such as, but not limited to:               Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya or Amharic

     13. Experience leading and managing volunteer teams from varied backgrounds

Application process

Please apply via CharityJob and submit your CV and a letter of interest. In this, please outline your interest in the role and how you meet the criteria set out in the ‘person specification’. Please include any skills, relevant experience and examples of how you exemplify each point. We recognise that skills and experience come from more than just employment history and encourage anyone who meets most of the specification for this role to apply, even where this experience comes from outside traditional employment structures. If you are interested in applying but do not have all the experience necessary, we encourage you to contact us at admin [@] care4calais .org to set up an informal chat with our staff. We can discuss why you would like to apply for the role and what skills or experiences you have which could be relevant.

The recruitment process will include two interview stages which will both be conducted online. We will be reviewing applications as they arrive and reserve the right to close the advert before the closing date. Care4Calais receives a very high volume of applications for roles we advertise and therefore we are unfortunately unable to offer feedback to applicants who are not successful in securing an interview. We do, however, thank you for your interest and taking the time to apply for this role.

Care4Calais is dedicated to cultivating a diverse and inclusive work environment and recognises that this is invaluable to our ability to serve the communities we work with. We therefore welcome and encourage applications from diverse backgrounds including from Black, Asian and Minority-Ethnic communities, people from refugee and migrant backgrounds, and people with lived experience of the UK or EU immigration systems.

We are a proud member of the Experts by Experience Employment Network (EBE), which aims to create a charitable sector led by individuals with lived experience of the asylum system.

As part of our membership, we are dedicated to creating inclusive employment practices that recognise and accommodate the unique circumstances and strengths of people with lived experience. We actively move away from a one-size-fits-all approach, ensuring our recruitment processes are fair, supportive, and accessible.

We warmly encourage applicants with lived experience to make use of the guidance and resources available on the EBE website (ebeemployment). In addition, applicants with lived experience are welcome to connect with the EBE support team for tailored assistance with completing the application form and, where available, one-to-one interview preparation.

Importantly, we recognise the significant cultural, linguistic, and experiential insights that individuals with lived experience of the UK asylum system bring to this role. As such, all applicants from this background who meet the essential criteria will be automatically shortlisted and invited to interview. If you are a candidate with lived experience, please let us know in your application. We respect that people’s identity is not defined by their past experiences and will not expect candidates to describe their lived experience at interview unless they wish to do so.

If you have any questions about this or need additional support with the application process for any reason, please contact us at admin [@] care4calais .org