Supporter care jobs in London
Who we are
Social AF are experts in Social Media Moderation. Established in 2021, we work with some of the biggest names in the third sector and have supported charities to raise over £40 million through their Facebook Challenges and Virtual events.
We are a fast-growing agency with a strong reputation for delivering outstanding results. Our team of experienced fundraisers know exactly what it’s like to be on the front line and put their heart and soul into every event.
About the Role
As a Fundraising Group Moderator, you’ll manage Facebook groups of up to 10,000 challenge participants, providing exceptional supporter care and helping participants raise five‑ and six‑figure sums for some of the biggest names in the charity sector.
This role is ideal for experienced fundraisers looking for flexible freelance work or an additional income stream. You’ll work remotely, using your own laptop and WiFi, and bring your personality, empathy and initiative to every interaction.
You must be able to begin moderation at 9am (or earlier), wrap up by 9pm, and maintain our sub‑three‑hour response time.
Key Responsibilities
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Represent the charity’s voice, uphold brand guidelines and act as the charity representative
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Maintain a safe, positive and inclusive group environment
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Identify, report, escalate and signpost all safeguarding concerns
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Provide warm, friendly and informal supporter care, bringing your own personality to create an exceptional participant experience
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Motivate, encourage and support participants throughout their challenge
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Maximise registration conversions and fundraiser activation
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Work independently, manage your own time effectively, use strong initiative and correct any errors promptly
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Follow clear processes and maintain high standards of accuracy
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Identify, solve and diffuse issues within the groups
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Engage with participants using a warm, friendly and informal tone
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Respond to posts, comments, questions and inbox messages in a timely manner (within three hours)
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Use your personal Facebook profile to moderate groups and build genuine relationships
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Post engaging daily content provided by Social AF
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Manage registrations using GivePanel or similar platforms
Workload & Peak Periods
Our challenge calendar has natural peaks, and moderators must be prepared for increased activity during September-November and January-March. These months see higher participant numbers and more concurrent events, meaning more posts, questions and supporter interactions. In addition to these seasonal surges, the first and last day of every month are consistently the busiest, as participants start and complete their challenge.
We maintain a flexible, supportive team culture, and to keep this fairness and flexibility in place, moderators must be willing to work occasional bank holidays and be available on the first or last day of each month, when group activity is at its highest.
Person Specification
Essential Criteria
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Minimum 3 years’ professional fundraising experience
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Excellent written communication
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Strong attention to detail
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Ability to work independently and manage your own time
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Confident problem‑solver with the ability to multitask
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Warm, personable communication style
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Receptive to feedback and committed to keeping high standards
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Confident using Facebook day‑to‑day, including basic functions such as posting, commenting, navigating groups and using your personal profile
Desirable
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Events or individual giving experience
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An understanding of the Facebook Challenge Model or experience of running/supporting Facebook Challenges
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Experience using GivePanel
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Experience managing Facebook Groups
Training & Expectations
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Attend compulsory training and monthly team meetings
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Join moderation briefings
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Stay up to date with new processes and training
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Be present and responsive on Slack during working hours
Interviews: Wednesday 22nd & Thursday 23rd April
Compulsory training: Tuesday 28th and Thursday 29th (10am–2pm both days)
Start date: Week commencing 4th May
Please read the full job description, including the example (on the following page) showing how hours can be split across the 9am-9pm period, before submitting your application. Applicants who do not meet the essential criteria or who do not answer the questions below in their covering statement will not be considered for an interview.
Please submit your CV and a covering statement answering the following:
What aspects of your fundraising experience and personality would lend themselves to this role? (150 words or less)
How would you see this role fitting alongside your other commitments?
If you are shortlisted at this stage, you will be asked to complete an online task in advance of being invited to an interview.
The client requests no contact from agencies or media sales.
About This Job
This is an exciting training role in Army Cadet Headquarters responsible for assuring that First Responder training supported through ACCT UK for the Army Cadets is delivered in accordance with appropriate national governing bodies or appropriate awarding bodies, and that the appropriate qualifications are recorded on Westminster.
We are looking for a training professional to bring their skills, enthusiasm, and personal credibility to the team and lead on medical planning policy, process and assurance being completed.
Essential Skill
· Be an experienced trainer with a minimum of a Level 4 Teaching Qualification
· Evidence of continuing personal and professional development
· Have knowledge of the requirements of awarding bodies for the delivery of first responder
· Have a sound understanding of the role of medical support in the Army Cadets.
· Understand the legislative requirements for First Aid provision as set out by the HSE.
· Demonstrable success in establishing effective working relationships across a range of organisations at all levels
· Excellent written and verbal communication skills
Please refer to the attached Job Description for further information.
Our charity
ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.
We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.
We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.
Who we are
By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.
The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.
What we can offer you
In addition to your salary, we offer all staff:
· Flexible working arrangements (you agree a working pattern with your line manager).
· The ability to work both from home and from our Aldershot office.
· Personal Accident Insurance, including loss of earnings cover and death benefit.
· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
· Good leave allowances (which are offered pro-rata for part time staff):
o 20 days annual leave plus Bank Holidays.
o Additional privilege leave, on set days each year, such as between Christmas and New Year.
o An additional five days of volunteering leave.
· Support for qualifications and personal development.
· Employee Assistance Programme.
· Season ticket loan.
· Railcard (if you are eligible)
· A caring and supportive team environment.
How to apply
Please send a CV and Cover letter that details how you meet the requirements of the job description by 2359hrs by Sunday 26th April 2026.
Interviews will be held in person during the week commencing Monday 11th May 2026.
While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.
Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo a Disclosure and Barring Service check, Right to Work check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.
Please be advised that this position may close earlier than the stated deadline if a sufficient number of high-quality applications are received. To ensure your application is considered, we strongly recommend submitting it as soon as possible. Candidates will be notified of the next stage in the recruitment process if they are shortlisted.
Army Cadet Charitable Trust (ACCT) UK aims to give all young people the opportunity to develop and achieve through Army Cadets activities.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At YES, we care about young people futures, providing wellbeing and therapeutic support. This brand new role will support young LGBTQ+ people to connect via a new social group and provide one to one support around issues such as sexuality, gender identity, relationships, isolation, education. You will lead and develop YES’s LGBTQ+ offer, ensuring services are peer-led, affirming, safe, and professionally delivered.
This role requires lived experience and a strong understanding of LGBTQ+ identities and issues affecting young people, alongside professional boundaries, safeguarding awareness, and service development capability.
If you are keen to help young LGBTQ+ people in the area and have experience in delivering and/or developing services, we would love to hear from you. We are a small but growing charity with strong roots in our local area.
YES believes that all young people should have access to the mental health support they need, whenever they need it.
The client requests no contact from agencies or media sales.
We are recruiting a Grants Support Administrator to join our dynamic Grants and Programmes team. This role is key to ensuring the smooth running of our grants processes (both applications and live grants management) and to provide general administrative support to the Grants and Programmes team and its Directors.
The Nuffield Foundation is an open, collaborative, and engaged funder, offering more than money. Its aim is to understand the social, demographic, technological and economic trends that shape people’s lives.
In the role of Grants Support Administrator, you will be responsible for responding to general enquiries from potential and current grantees and developing and maintaining FAQs for responding to applicants and grant holders. You will work with the Grants Coordinators in processing grant applications through to award or rejection, with managing and processing live grants, and updating records on Salesforce (the Foundation’s applications and grant management CRM). You will also assist with the processing of invoices and expense claims, keeping communication materials up-to-date, and supporting Grants Coordinators with grant-holder events and meetings at the Foundation’s offices.
As a member of the wider Foundation administrative team, you will also provide ad-hoc support to Office Services and the Nuffield Foundation’s Leadership Team when required, including supporting Trustee and Committee meetings when needed.
We are looking for someone with excellent administrative and coordination skills, strong communication and liaising abilities, and a problem-solving mindset. You will have experience of previously working in administrative roles, and have knowledge of office systems and processes. You will enjoy working with teams and be comfortable of working with a range of people across multiple workstreams. Experience using Salesforce or working in a grant-making environment is highly desirable, but we welcome applicants from a wide range of backgrounds who are ready to learn and grow in the role. Above all you will be someone who is proactive, willing to 'muck in' when needed and be able to work in a collaborative and inclusive style.
About us
The Nuffield Foundation is an independent charitable trust with a mission to advance social well-being.
We achieve this by funding and undertaking rigorous research, encouraging innovation, and supporting the use of sound evidence to improve people’s lives. We tackle pressing, complex questions. Our aim is to open up opportunities and to improve lives for individuals, families and communities, within a just and inclusive society. Our work addresses the inequalities, disadvantage, discrimination and vulnerabilities that people face, and considers the social and ethical implications of scientific and technological advances.
We are the founder and co-funder of Nuffield Council on Bioethics, Nuffield Family Justice Observatory and the Ada Lovelace Institute.
Further information and how to apply
For further information and to apply, please click through to our recruitment platform. The closing date for applications is 09:30am (BST) on Wednesday 15th April 2026, with interviews taking place on Tuesday 5th May 2026. We are hoping for the successful candidate to start as soon as possible after this.
We are committed to inclusive working practices and during the application process we commit to:
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As a Disability Confident employer, we will offer an interview to a fair and proportionate number of disabled applicants that meet the essential criteria for the job.
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making any reasonable adjustments – for example providing documents in different formats, arranging for a sign language interpreter for interviews etc
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paying for travel costs (and any childcare or care costs) for interviews where in-person attendance is required
Our benefits package includes:
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Genuine flexibility - we are open to requests for part-time hours, compressed working weeks, or job shares.
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28 days holiday per annum and all public holidays, with the option to buy or sell up to 5 days (prorated for part time staff).
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A salary exchange pension scheme that offers employer contributions of up to 11%.
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Life assurance scheme.
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Family leave policies that provide an enhanced level of pay.
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Cycle to work scheme and loans towards season tickets.
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Regular opportunities for learning and development – including coaching, mentoring, and dedicated reading days for personal development and reflection.
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Support with your physical, mental and financial wellbeing including an employee assistance provider, a private GP service, personal health reviews with Bupa, a will and funeral planning service and a staff network of trained Mental Health First Aiders.
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A warm and welcoming workplace culture, with active peer groups and social networks to help you connect and belong.
The Nuffield Foundation is an independent charitable trust with a mission to advance social well-being.
The client requests no contact from agencies or media sales.
Our dynamic, creative External Relations Team truly punches above it's weight when it comes to fundraising, events and communications. The External Engagement Officer will provide vital administrative and operational support across fundraising, events, and communications, such as event logistics, copywriting content, preparing social media posts.
We are excited for you to join us and make a meaningful contribution to our high-performing team.
Fundraising and Data Support
- Managing Contacts: Ensuring that up-to-date records are kept throughout our CRM (Salesforce)
- Financial Processing: Responsible for adding weekly bank donations onto Salesforce and working with the Finance Team to reconciling income and assist with gift processing
- Supporter Care: Lead on thanking supporters, specifically managing emails and cards
- Legacy Administration: Assist with the administration of legacy giving, including thanking donors for pledges and gifts.
- Prospect Research: Support the Fundraising Manager in carrying out research into potential prospects and networks to help expand the Trust's reach.
Events - Logistics and Administration
- Guest Management: Support event logistics by using our CRM to manage all aspects of our events including guest lists, RSVPs, and creating name badges for attendees
- Box Office Function: Act as a point of contact for event booking enquiries and assist with seating plans
- On-site Support and post-event coordination
Communications and Digital Engagement
- Inbox Management ensuring timely and professional responses
- Social Media: Assist with digital engagement by managing DMs, replying to comments, and creating content.
- Print Advertising: Manage the logistics of print advertising
General / Team Support
- Inventory Management: Maintain an organized inventory of fundraising and event materials, such as banners, stationery, and merchandise
- Team Collaboration: Provide general administrative support to the ER team and contribute creative ideas for improving supporter care and donor engagement
This is an excellent opportunity to develop a broad range of skills and experience across comms, fundraising, events, marketing and press within a busy team. If you are a motivated individual who has some experience of working in communications or fundraising and can provide reliable, proactive support for our fundraising and communications activities who is also excited to lead on their own projects, we would love to hear from you.
We are looking for a candidate who is highly organized, technologically adept and curious, with a ‘can-do’ attitude who shares our commitment to supporting the clergy community.
Clergy Support Trust is the largest charity focused on the wellbeing of Anglican clergy and their families.
The client requests no contact from agencies or media sales.
Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.
We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.
As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly.
About you:
This is an exciting opportunity for a strategic and people focused leader to head up our Fundraising Operations team and help drive meaningful change for people living with muscle wasting conditions.
You’ll be responsible for leading a high performing team delivering exceptional supporter care, ensuring high quality service and operational delivery.
You'll be developing and implementing strategies to enhance supporter engagement and satisfaction.
You'll be working collaboratively across the organisation, especially with colleagues in Fundraising, Finance, and Data.
You’ll help create powerful supporter journeys that reflect the passion and urgency of our cause.
Reporting to the Director of Fundraising, you’ll play a key role in delivering Muscular Dystrophy UK’s fundraising objectives as part of our new organisational strategy—making a tangible impact on the lives of thousands across the UK.
Please submit a cover letter and CV to demonstrate how your background aligns with the personal specification in the attached job description, using specific examples where possible.
About us:
Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically.
This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.
Values and behaviours:
- A positive attitude and approach that reflect the charity’s values.
- Seek opportunities to contribute to the development of the charity.
- A commitment to and an understanding of disability issues, equality, diversity and inclusion.
- Always demonstrate role model behaviour.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally.
Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work–life balance, and career development. Our offerrange of benefits includes great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more...
Location: We operate a hybrid model (home and office, London SE1).
Closing date: Tuesday, 14th April 2026
NB Interviews likely to be held on week commencing the 20th April 2026
Please download the job description to see full role responsibilities
We connect a community of more than 110,000 people living with one of over 60 muscle wasting and weakening conditions and people around them.



The client requests no contact from agencies or media sales.
This is an exciting entry-level opportunity for someone with interest in or experience of health or social care services who is passionate about improving health and wellbeing in England and looking to begin a new career in policy or research.
The King’s Fund has an ambition to increase the diversity of our workforce and to create career opportunities in health and care policy for a broader range of people. The policy and research field is not yet reflective of the health and care workforce in terms of ethnicity. We believe that diversity of background and experience contributes to a broader collective perspective, and we want to improve the way we influence health and social care policy. This positive action trainee post is aimed at people from an ethnic minority background who are interested in pursuing a career in policy and/or research who have not previously worked or had an internship in this field and is advertised under Section 158 of the Equality Act 2010.
About the role
The Policy and Research Trainee post is a broad-ranging development role that will support the post-holder to gain knowledge and experience of various aspects of policy and research within a specialist health and care policy team.
You will contribute to projects across a wide range of issues relating to health and social care policy and practice (see our website for some examples of our recent projects). You will gain experience in creating a range of outputs for different audiences, publishing and presenting research findings in an accessible way. Training will be available both internally and externally to develop not only relevant research skills but also wider aspects such as writing and giving presentations.
About us
The King’s Fund’s mission is to inspire hope and build confidence for positive change, by boldly reimagining a health and care system that is compassionate, equitable and fit for the future, with people at its heart.
We want our staff to feel like they can bring their whole selves to work. We have a range of staff networks, including a Black Staff Network and an Allyship group. You can read more about our work on diversity and inclusion on our website.
About you
We are looking for someone who is passionate and curious about improving health and care in England and who wants to learn more about health and care policy.
You will have a demonstrable interest in learning about English health and care policy and research. You will already have experience with health or care, whether as a carer, patient or staff member, and an interest in improving health and wellbeing, for example by reducing health inequalities and improving social determinants of health.
You will not have previously worked in research or policy, but you’ll be enthusiastic about gaining the new skills and experience needed to start a career in policy or research. We are particularly interested to hear from people who see this opportunity as unique and critical to their career development.
How to apply
To apply, please visit our website and read our supplementary guidance documents, then download and fill in our application form and the equal opportunities form. If completing the application forms present any challenges, contact us by email so we can discussion options.
We will also be running two informal online sessions on Zoom on 9 or 13 April where you can hear from existing colleagues about what it’s like to work in The King’s Fund policy team and have the opportunity to ask questions. Please visit this job advert on our website to register. You only need to attend one of the sessions. .
Please note that in order to apply, you must have existing documented proof of your right to live and work in the UK. Sadly, we are unable to sponsor work permit applications, extensions or transfers from an existing UK employer.
CVs will not be accepted as applications. Applications must be submitted using The King’s Fund application form.
Closing date for receipt of completed applications is 19 April.
Interviews will be held in person at The King’s Fund London office on 13 May (role available to commence in June but no later than September 2026).
Salary: £29,500 - £37,000
Contract: Permanent
Location: Hybrid - One day per week in Barkingside office.
Closing date: 8th April
Benefits: Flexible working, 26 days annual leave with option to buy 5 additional days, Up to 6% pension contribution, enhanced maternity & adoption pay
We are delighted to be partnering with a national children’s charity as they look for a Supporter Services &?Fulfilment Executive to join their team. This is an exciting opportunity to join a highly collaborative Supporter Care, Services & Compliance team whose work ensures that all supporters receive exceptional stewardship.
This role sits at the heart of their fundraising operations, working extensively with Fundraising, Marketing, Brand and other internal teams to ensure the smooth running of all end?to?end processes that support campaigns, events, appeals and gaming products. You will be instrumental in making sure supporters have seamless, positive experiences by overseeing fulfilment, data processes, third?party suppliers and operational systems that underpin fundraising activity.
As the Supporter Services & Fulfilment Executive, you will need:
- Significant experience managing third?party suppliers in a charity or commercial environment
- Experience of stock control, warehousing or fulfilment services
- Experience working with CRM systems (e.g., Salesforce) and online/web?based fulfilment platforms
If you would like to discuss this role with us please contact us and quote the reference 2919JP
Ashby Jenkins Recruitment are a specialist charity recruitment agency, using extensive sector knowledge to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector—you can read more about our commitment to diversity on our website.
We take a relationship?led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
We are looking for an inspiring Support Services Manager to lead our supported housing schemes, ensuring high‑quality, person‑centred support for women and children across our services.
If you are passionate about transforming lives, improving service quality and leading dedicated teams — we’d love to hear from you.
About the Role
As Support Services Manager, you will:
Lead and develop high‑quality support services
- Provide operational leadership across supported housing schemes
- Ensure trauma‑informed, person‑centred support plans and risk assessments
- Monitor KPIs, contractual compliance and service performance
- Drive service improvement and co‑production with clients
Manage, motivate and develop staff
- Line manage Support Workers and Volunteers
- Ensure supervision, training and performance management
- Support recruitment and staff development across the region
- Build a strong, motivated and skilled team
Champion safeguarding & risk management
- Act as a safeguarding champion across supported housing
- Ensure robust risk assessments, incident reporting and GDPR‑compliant records
- Support staff to maintain the highest safeguarding standards
Ensure housing & compliance excellence
- Work closely with Estates teams to maintain safe, compliant accommodation
- Support quality improvements across physical properties and service delivery
Build impactful partnerships
- Liaise with local authorities, commissioners, health partners and referral agencies
- Represent Life at case conferences, multi‑agency meetings and contract reviews
- Identify and respond to new referral opportunities
Drive quality, governance & reporting
- Produce performance reports and maintain audit readiness
- Support strategic growth and contribute to the department’s business plan
- Promote Life Charity within local communities and public forums
Manage budgets & resources
- Monitor expenditure and support resource planning
- Support with funding bids and service redesign
- Work with finance teams to ensure clients receive appropriate financial support
We’d love to hear from you if you have:
Essential experience & skills
- Experience managing or delivering support and/or care services
- Understanding of supported housing and estates management
- Strong knowledge of support planning, risk assessment and safeguarding
- Excellent communication skills with the ability to engage at all levels
- Strong organisational, leadership and problem‑solving abilities
- Ability to work independently, handle pressure and prioritise workloads
- Commitment to equality, diversity and inclusion
- Full UK driving licence
Desirable
- Relevant housing qualification (e.g., CIH Level 4)
- Experience working in a charity environment
- Experience in troubleshooting or service improvement roles
- Good strategic awareness
About Life:
Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include:
- Supported housing and community support
- Counselling and skilled listening
- Free pregnancy tests and baby supplies
Our values :
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal
- Solidarity – We’re with you and for you
- Community – We’re better together
- Charity – Doing good for one another
- Common good – Building a better world
Information about the role:
For further information, please see the attached job description.
Salary: £34,000 per annum
Hours: 35 hours per week over 5 days
Location: Home Based with Extensive Travel across the Midlands and South East England
Benefits:
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
- Birthday Leave (applicable after 1 years service)
- Additional annual leave for long term service
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Safeguarding and Equality:
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
The client requests no contact from agencies or media sales.
We are seeking a dynamic Head of Housing Support to lead our national Housing Support Services, ensuring clients receive exceptional, trauma‑informed care in safe, compliant and high‑quality homes. This is a pivotal role that influences service delivery, operational performance, and the long‑term vision for Life’s housing provision.
As Head of Housing Support, you will:
Lead & Inspire
- Provide strategic leadership for Housing Support Services across the UK.
- Manage and motivate Support Services Managers and Tenancy Sustainment Officers to deliver outstanding client‑focused support.
- Embed a culture of collaboration, high performance and trauma‑informed practice.
Drive Operational Excellence
- Oversee the implementation of the Housing Strategy, ensuring the safety, compliance and quality of all homes.
- Work closely with the Estates Team to maintain high housing standards and meet regulatory obligations.
- Oversee tenancy management, rent setting, arrears management and income recovery.
Shape the Future
- Influence policy, develop best‑practice procedures and contribute to organisational strategy.
- Build strong partnerships with local authorities, housing developers and external stakeholders.
- Represent Life at networking events and act as an ambassador for the charity.
Lead with Purpose
- Champion safeguarding, ensuring training, oversight and adherence to all safeguarding policies.
- Produce reports and KPIs for the Board, Senior Leadership Team and Operational Leadership Team.
- Support the financial sustainability of the Housing department, including budget management and cost‑saving initiatives.
About You
We’re looking for someone who is:
- A values‑driven leader committed to Life’s mission and vision.
- Experienced at senior management level within supported housing (multi‑million‑pound scale desirable).
- Skilled at leading high‑performing teams and developing individuals.
- A confident communicator with excellent relationship‑building and presentation skills.
- Knowledgeable in tenancy support, housing compliance, safeguarding and quality service delivery.
- Highly organised, strategic, creative and able to work under pressure.
- Passionate about trauma‑informed practice and delivering outstanding client outcomes.
Relevant housing or management qualifications (such as CIH Level 4) are desirable but not essential with strong experience.
About Life:
Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include
- Supported housing and community support
- Counselling and skilled listening
- Free pregnancy tests and baby supplies
Our values
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal
- Solidarity – We’re with you and for you
- Community – We’re better together
- Charity – Doing good for one another
- Common good – Building a better world
Information about the role:
For further information, please see the attached job description.
Please note, driving licence and own vehicle are required.
Salary: £45,655 per annum
Hours: 35 hours per week, 5 days per week
Location: Home Based with Extensive Travel across Midlands and South East
Benefits
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
- Birthday Leave (applicable after 1 years service)
- Extra annual leave for long term service
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Safeguarding and Equality
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
The client requests no contact from agencies or media sales.
Family Support Worker – Thames Valley
£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)
Thames Valley and surrounding areas.
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
We are looking to appoint a Family Support Worker to deliver a high-quality family support service as part of our Thames Valley Care Team.
Reporting to the Family Support Manager of the Thames Valley Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.
Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.
This role covers Thames Valley and surrounding areas. The role does require travel, however you have the freedom to plan your own diary around the demands of both the families you are working with, your team, and also any personal appointments you may need to attend.
What we’re looking for:
· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care
· A warm, inclusive approach to achieving goals quickly and correctly
· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines
· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)
· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates
· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.
What we offer:
We are a Best Companies Two-Star rated organisation, an outstanding place to work! We have a range of fantastic benefits that we offer our employees, including:
· Flexible working hours to balance home and working life
· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
· Company car for front line care posts
· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
· Time off in Lieu
· Access to the Blue Light Card Scheme, and other rewards and discounts
· Bike to work, season ticket loan and payroll giving schemes
· A recommend a friend recruitment bonus scheme
· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
· Pension scheme where we contribute 5% of your salary and you contribute at least 3%
· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
· Robust training and development programmes to support your learning and growth
As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.
Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, introduction to play, drawing and talking training.
The programme aims to provide a building block for you to individually tailor your own learning and development needs.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please visit our website and apply online.
Please disclose on your application form if you have used AI for any part of your job application.
Interviews will take place at our Thames Valley Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful.
There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.
Are you committed to making a meaningful difference in the lives of individuals experiencing homelessness in Kensington and Chelsea?
About the role
We are seeking a Floating Support Worker to join our Accommodation Service based at Kensington and Chelsea Town Hall. This service provides support to adults who are experiencing homelessness or are at risk of becoming homeless.
In this role, you will manage a caseload of clients, supporting them to sustain their tenancies and successfully settle into their new homes. You will work closely with individuals to help them access employment and education opportunities, and connect with appropriate services to address mental health needs, financial challenges, and substance or alcohol-related issues.
Working in this role, your key responsibilities will be to:
- To use a range of specialist assessment and personalised support planning tools to engage clients in the assessment and support planning process.
- To work with clients in producing person-centred support plans and ensuring that case reviews are carried out, support plans are implemented and adequate case records are maintained.
- To assess client risk and develop risk management strategies with the client and other relevant services.
- To work with a range of agencies to ensure all clients have access to relevant services including both statutory and non-statutory support.
- To provide specialist advice to clients on housing, health, welfare benefit claims and other issues as necessary.
About you
This role will suit people with:
- An understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself.
- Experience of helping vulnerable people to identify personal goals and supporting them through a process of change.
- Good interpersonal and listening skills, to establish effective working relationships with clients.
- An enthusiasm to learn and work with clients with a holistic, person-centred approach.
Above all we are looking for inspirational individuals who have a genuine desire to support people to transform their lives, and who will be committed to our Recovery Ethos.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 15 April 2026
Interview and assessments on: TBC
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
37.5 hours per week / permanent / working onsite / Monday to Friday, 9am-5pm, with the requirement to work one late shift per weeks and be part of an out of hours 'on-call rota.'
YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.
We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.
We are here for children and young people, many of whom face multiple challenges and need our support.
Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.
We have an exciting opportunity for a Supported Housing Manager to lead our OLYP team across Horsham and Crawley.
Our 16+ Older Looked After Young People (OLYP), Care Leavers and Unaccompanied Asylum-Seeking Children (UASC) services delivers specialist 24-hour supported accommodation where young people are supported to acquire the necessary skills in preparation for living independently, safely explore their increased freedom of choice and develop responsibilities associated with adulthood, whilst still having the appropriate level of support from an experienced team.
As a Supported Housing Manager, you will oversee the daily operations of the service, ensuring our accommodation is safe, welcoming and secure. You will work closely with the Deputy Supported Housing Manager, while supporting the wider team to deliver consistent, compassionate support.
We are searching for a motivational and resilient leader who thrives on developing others, championing best practice, and nurturing a collaborative and compassionate culture. You will bring a trauma-informed and psychologically informed approach to both your team and the young people we support, ensuring everyone feels understood, safe and empowered. If you are energised by leading teams, shaping services, and supporting staff to deliver exceptional, person-centred support—even in challenging moments - this could be the role for you.
In delivering the role, you will be responsible for:
-- Leadership and People Management: Lead and manage a team, recruiting and inducting new staff, and supporting their performance to ensure high standards of service at all times.
-- Service Provision: Responsible for the daily operations of the service so that it meets the requirements of the service specification, and:
- reflects Psychologically Informed Environments (PIEs), Trauma Informed approaches and restorative practices.
- identifies, maps and encourages the strengths and talents of each young person, enabling them to acquire the skills they need to lead independent and fulfilling lives.
-- Partnerships: Develop and maintain effective working relationships with partner organisations that add value to the core, commissioned service (or have the potential to) attending relevant multi-disciplinary meetings as needed.
-- General: Be a member of the out of hours ‘on call’ rota to provide out of hours management support to services in the wider locality.
About You – If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we’re looking for.
You will bring substantial experience in leading and developing teams within supported housing or similar services for young people and/or adults at risk. You will have a strong understanding of the Regulator of Social Housing (RSH) and Ofsted frameworks, coupled with a solid grounding in Trauma-Informed Care and Psychologically Informed Environments.
You will be a confident and effective communicator with strong facilitation and decision-making skills, able to lead your team through challenging situations with calmness and clarity. You will have proven experience in overseeing safeguarding procedures within residential services and will model professional standards, maintain clear boundaries while foster a culture of trust, safety and supportive relationships.
You will have proven experience in social services or a related support focused field and must have a strong understanding of Ofsted requirements and regulatory compliance standards. You will be Educated to A level/BTEC/NVQ Level 3 in relevant subjects, or equivalent through relevant CPD training/experience relating to housing, support work, and/or working with young people or adults at risk.
CLOSING DATE: Sunday 19 April 2026 at midnight.
PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.
An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.
Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.
Our mission is to help children and young people have a fair chance to be who they want to be.

The client requests no contact from agencies or media sales.
We have an exciting opportunity for Independent Witness Advocates to join the Pre-trial witness support service, working 37.5 hours a week.
This role requires working from our Victim Support London office on Tuesday & 4 days home based, however travel to London courts will be required throughout the week to attend Pre-trial visits.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Welcome Bonus: £500 on successful completion of probation period.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role:
This role is offered on a hybrid working basis, 1 day per week from our London Singer Street office (every Tuesday). The remaining 4 days per week will be home-based, but there will still be the requirement on these days to travel to London courts to deliver pre-trial visits. Therefore, it is essential the travel distance from surrounding counties outside of London is within 30 minutes to London.
As an Independent Witness Advocate you will:
- Lead on providing pre-trial, outreach & post-trial support for witnesses; ensuring their pre and post-trial needs are assessed and a plan for support is put in place so they can attend court to give their best evidence
- Provide advocacy, support in court, and emotional/practical support around their physical, mental, social or financial wellbeing
- Liaise with criminal justice partners to ensure witnesses are kept up to date with arrangements for attendance at court and where applicable, ensure special measures have been granted
- Provide practical and emotional support in a way that is approachable, flexible and caring, showing empathy at all times
- Need to be tenacious in support of your clients and being able to solve problems and surmount the challenges posed by the criminal justice system
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Location: Camden (Head Office)/Hybrid
Salary: £38,615 - £40,234 per annum
(Please note that applicants are usually appointed at the bottom of the relevant band based on fairness and our pay scales)
Hours: 37.5 hours per week
Contract: Permanent
Closing Date: Tuesday 21st April 2026
Closing Time: 00:00am
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Fundraising Manager (Individual Giving) at Solace Women's Aid.
You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
Solace is embarking on a new five-year fundraising strategy, with ambitious plans to double fundraised income to £3m by 2031. This voluntary income plays a pivotal role in the financial wellbeing of the charity, enabling us to do more to support the thousands of women and children who come to us each year as a result of violence against women and girls.
Fundraising at Solace works closely with colleagues responsible for winning and managing statutory funding contracts, and is situated within the Business Development Directorate, alongside our award-winning Communications, Partnerships & Public Affairs teams. You will collaborate with colleagues within Fundraising – including Corporate, Individual Giving and Community – as well as across the organisation including senior leadership and Solace’s wider support and volunteer networks such as trustees and its lived-experience-led Shadow Board.
About the Role
This role will lead on our organisational approach to individual giving, legacies, campaigns and appeals, and community fundraising. The role plays an important part in raising vital unrestricted income and connecting us with our loyal supporters.
About You
You will be a collaborative, creative and solution-focused with the ability to drive forward an unrestricted fundraising strategy that both connects us with our local roots and deliver campaigns and projects that have national reach and drive income.
With a knowledge and an understanding of individual giving and campaigns and ideally some experience of legacy and community fundraising to drive individual giving. Working closely with our Communications Team, you will bring a creativity and storytelling to our fundraising.
We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
The client requests no contact from agencies or media sales.


