Supporter services officer jobs

Are you a programme manager who has experience of working on complex IT projects?
We’re looking for a Programme Manager to apply project management methodologies to our Dogs Trust Ireland transformation programme, which will involve migrating a legacy customer relationship management (CRM) system to Salesforce.

What does this role do?
As Programme Manager (Dogs Trust Ireland CRM Transformation), you will:

• apply standardised project management lifecycles, methodologies and governance to all activity in the Dogs Trust Ireland transformation programme, ensuring all work is aligned with wider programme objectives,
• work with key stakeholders to define and document the project scope, objectives and outcomes, and then deliver organisational change and embed new ways of working,
• work closely with the CRM implementation partner, Product Owner and Dogs Trust UK technical teams to shape the solution, coordinate and manage delivery, ensuring agreed objectives and timelines are met,
• manage and track dependencies throughout, and work with the Portfolio team to provide delivery assurance.

While this role will be based at our London office with hybrid working, the post holder will be expected to travel regularly to Dogs Trust Ireland offices in Dublin. This role is a fixed term contract until December 2027.

Interviews for this role are provisionally scheduled for 28th and 29th May 2026, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll need experience of delivering complex IT transformation programmes, ideally with experience of CRM systems or Salesforce specifically. This will be underpinned by strong programme governance and delivery management expertise. You’ll be an excellent communicator with strong stakeholder management skills, who works proactively and autonomously, and is able to influence stakeholders at all levels. A commitment and passion for the work we do is essential.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

The British Paediatric Neurology Association (BPNA) is seeking to appoint an International Education Manager to join our team in central London, with the post requiring some international travel.

The BPNA is the professional organisation for doctors in the UK who specialise in the care of children with neurological disorders.  Building on our success to date, we are working jointly with the International League Against Epilepsy to facilitate the roll-out of an educational course for healthcare workers in countries around the world.  Paediatric Epilepsy Training (PET) was developed by the BPNA and has been running in the UK since 2005, and internationally since 2012, with over 22,000 attendees around the world to date.  PET has been successfully launched in 14 countries including Brazil, Ghana, Kenya, India, New Zealand and South Africa. Since 2012, there have been more than 9,000 attendees at courses outside the UK. 

The purpose of PET is to raise standards of care for children with epilepsy.  A UK faculty team delivers a 3-day launch programme in-country to faculty teams recruited locally, who commit to delivering a minimum of one course per year for 5-years.  The purpose of a launch event is to train the local team to deliver courses without reliance on UK faculty members. Roll-out is achieved through a healthcare partnership with the national paediatric or epilepsy organisation. 

The purpose of the International Education Manager is to project-manage ‘launches’ and provide additional support to further develop International Education at the BPNA.  You will work closely with colleagues and volunteers both in the UK and internationally to plan, problem-solve and to monitor progress against objectives.  You will be expected to develop strong project plans and budgets and to ensure that all projects are delivered on time and within budget. The role will involve travel to launch sites in order to run the launches and train local administrators.  You will support the ongoing development of the international PET Programme, including managing the travel of 18 international Country Leads to the UK in March 2027. You will also provide continual excellent stewardship to international faculty both established and new. We are looking for an experienced international development professional, who also has events and project-management experience. You will need to be flexible, organised, have meticulous attention to detail, be able to work to tight deadlines and be comfortable working in a global team with colleagues across different time zones. 

We care about what we do.  Diplomatic skills and the ability to build good relationships are very important.
 

JOB PURPOSE

The purpose of the International Education Manager is to successfully deliver international PET launches and rollouts and support the on-going delivery and development of the international PET programme. This role will:

· Project manage upcoming PET launches for the Caribbean and El Salvador/ Honduras.

· Travel to launch sites to manage launch events and to train local administrators to run PET courses.

· Manage project budgets and collate data for project reporting.

· Support the Director of Education to deliver the launch application process, monitoring incoming applications and queries.

· Support the overall delivery and development of the international PET programme.

· Maintain the quality and standards of PET, supporting others to do the same.
 

CORE DUTIES

1. Project manage PET launches ensuring that all activities are delivered on time and within budget.

2. Keep up to date with FCDO, news and local advice, produce travel risk assessments, and advise Director of Education and Executive Director on highlighted risks.

3. Work with Country Leads to set budgets for launches, manage expenditure and reconcile finances post-launch.

4. Work alongside the Director of Education, Education Content Co-Ordinator and International Programmes Assistant to support the delivery of the PET123 Update. Manage the travel of international attendees.

5. Develop relationships and Memoranda of Understanding with launch partners.

6. Carry out due diligence on new partners.

7. Working alongside colleagues across the Education department, ensure all course resources are consistent and maintain the quality standards for PET. Furthermore, support international partners to ensure easy access to the resources they need to run courses, including facilitating the translation of materials.

8. Contribute to quarterly Trustees’ reports on international short course activity and to the BPNA’s annual report.

9. Assist the Director of Education with launch information and data for fundraising proposals and reports as required.

10.  Support BPNA’s annual conference as required.

11.  Assist with other tasks as requested by the Director of Education, Executive Director or Trustees.

LEVEL OF SUPERVISION

Supervision of others

No direct supervision of others but will matrix-manage the International Programme Assistant on any tasks that require their support.

Supervision and support from your line manager and trustees

Your line manager will be the Director of Education.  Your priorities and targets are set according to the BPNA Operational Plan and the International Education Strategy and monitored by your line manager. 

COMMUNICATION

You will be in contact with both internal and external stakeholders at a variety of levels, including some for whom English will not be their first language. You should be able to adapt your communication style to the audience, ensuring the clear and comprehensive communication of logistical details.

FINANCIAL AND RESOURCE MANAGEMENT

· Ordering responsibility within defined BPNA procedures.

· Setting budgets for PET launches and ensuring expenditure is in line.

· Provide Expense reports to funders as required.  
 

TO APPLY

Apply via CharityJobs with your C.V and cover letter
Closing date: 29 May 2026 at 21.00

Interviews are intended to be held at our London office for Wednesday 10 June 2026 (please keep available) and we will inform successful interview candidates by 4 June 2026. Please do clearly inform us if for some reason you can’t make that date in person in your application.

Aimed start date of this role will be as soon as possible.

References will only be taken once your explicit permission has been given and after a conditional offer of employment has been made.

Are you passionate about making a positive impact on people’s lives by providing expert guidance and support in the pursuit of employment, training, and personal development?

Citizens Advice Milton Keynes is seeking an enthusiastic and dedicated individual to join our Works for Us team as an Information, Advice and Guidance Officer (IAGO).

Citizens Advice Milton Keynes has been a cornerstone of support for the community, offering free, confidential, and impartial advice since 1972. Our Works for Us team is committed to delivering a reliable, high-quality, multi-channel service to individuals in Milton Keynes, focusing on improving their skills, providing employment-focused training, and engaging in personal development activities.

As an IAGO, you will work closely with the Works for Us Team Manager to ensure the efficient and effective delivery of employability services to the public. This includes providing face-to-face advice, phone support and email services. The role demands adaptability to fast-changing priorities, compliance with quality standards, and a commitment to delivering in-depth employability advice and guidance.

The successful candidate will also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.

Applicants need to:

• Be competent and confident in using IT and specifically using IT applications and resources on websites.
• Have clear and accurate communication skills, both spoken and written.
• Be able to listen, understand and use information to conduct effective client interviews.
• Be able to work in a team, be organised and manage time effectively.
• Be confident in working towards performance targets.
• Be able to recognise the limits and boundaries of the role.
• Be able to work flexibly across multiple locations, including our main office in central Milton Keynes, outreach settings, community events, and the Citizens Advice office as required. While a driving licence is not essential, the role requires the ability to travel independently and reliably between service delivery locations in a timely manner.

A background in advice giving, career advice or tutoring is desirable. Full training and induction will be provided.

We are an organisation that values continuous development, ensuring our services meet the evolving needs of our clients as they upskill and seek employment in a changing job market. We actively encourage ideas and contributions from our team to help shape a service that delivers meaningful, lasting impact.

The successful applicant/s will need to complete a Qualification in Advice and Guidance as part of their initial training.

The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.

Closing date:10 May 2026 at 5pmInterviews:TBC
Please note interviews will be held face to face

This role plays an important part in helping colleagues across Battersea stay informed, connected and engaged with the work we do for dogs and cats. As Internal Communications Officer, you will support the delivery of day-to-day internal communications activity across a range of channels, helping ensure staff, volunteers and trustees have access to clear, timely and engaging information.

You will contribute content across multiple internal platforms, including producing Battersea’s weekly internal newsletter and supporting the ongoing development of Pawtal, our staff intranet. The role also involves helping colleagues across the organisation manage their own content, offering advice and support to ensure information shared with staff is clear, consistent and aligned with Battersea’s priorities.

You will also support the delivery of internal engagement activity, from large-scale events such as Town Halls, roadshows and our End of Year Highlights event, to smaller sessions that showcase the work of teams across the organisation. Alongside this, you’ll assist with CEO video communications, coordinating filming and helping bring senior leader messages to life.

Working closely with the Internal Communications Manager and Internal Communications Specialist, you’ll also help monitor how our communications are performing by gathering feedback from staff and analysing engagement data to support continuous improvement.
This is a varied role suited to someone who enjoys working collaboratively, managing multiple priorities and creating communications that help colleagues feel informed, included and connected to Battersea’s mission.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym membership and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing Date: 14th May 2026

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview Dates: w/c 25th May 2026

For full details on the role, please download the recruitment pack.

The Communications, Marketing and Insight team at KCLSU are looking for a Communications Officer to develop and implement communications plans for a diverse range of work including both internal and external communications, to increase awareness, engagement and satisfaction. 
 
Key responsibilities include:

• Developing communications plans for liberation history months, wellbeing, advice and volunteering initiatives and providing communications support where needed. 
• Working collaboratively to understand each service's, project area's or Student Officer's objectives and work to communicate their roles and the work they do in an effective and engaging way.  
• Producing and providing content for newsletters and other communications channels, including the weekly KCLSU Updates for the student body and internal comms newsletter for the wider organisation. 
• Managing student staff and freelancers, as needed. 

 
To apply for this role, please fill in an application form and include a personal statement, detailing how you meet the person specification, which is attached. 
 
To be eligible to apply for this role you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
• Have a National Insurance number, or be in the process of applying for one
• Not be a trustee of King’s College London Students’ Union

 
REF-228 247

Content Communications Officer

Hybrid - with a minimum two working days a week in the Shrewsbury office

£31,098 per annum, + 7% pension contribution

Permanent, Full Time (35 hours per week)

Closing date 25th May 2026
First interviews: 15 & 16 June
Second interviews: 22 & 23 June

Are you an experienced, creative copywriter, with a flair for creating engaging content?

Do you have editorial experience with producing printed literature, writing blogs, newsletters, press releases and articles?

Do you have excellent written communication skills and able to convey complex topics clearly and easily to a variety of different audiences?

Do you have skills in designing highly engaging and functional visual content across digital, print and visual media?

Can you work calmly under pressure and manage multiple priorities in order to meet deadlines? 

We are recruiting a Content Communications Officer to join the Communications, Campaigns & Marketing team at Shropshire Wildlife Trust. 

What you will be doing:

We are looking for someone who is enthusiastic, energetic and motivated to make a difference with compelling, impactful content. Now more than ever, effective storytelling and communicating is vital in the fight against nature loss and the climate crisis.

Your role will be to create written and visual content that clearly illustrates the urgency of the nature and climate crises while highlighting the impactful work being done by Shropshire Wildlife Trust and showing members and supporters what they can do to help.

See the full job description for more details.

The Trust is committed to building an equal, diverse and inclusive workforce we encourage applications from a diverse range of suitably qualified candidates.  Please let us know if you require any adjustments to make our recruitment process more accessible.

Why work for us - benefits we offer:

• 25 days holiday plus Bank Holidays and Service related holiday (pro-rated for part time staff)
• Salary sacrifice benefits
• Life assurance
• Generous pension - company contribution 7%, employee contribution 3%
• Enhanced Sick Pay
• Flexible working policy
• Employee Assistance Programme
• Staff discounts
• Employee away days
• Enhanced pay for maternity and adoption leave
• Coaching 
• Support with training and development to assist career progression
• Inclusive & supportive work atmosphere

Social Impact & Evaluation Officer 

Our team is growing and we're looking for a curious, insight-driven evaluator to join us in making a real difference for young carers across the UK.

We are recruiting a Social Impact and Evaluation Officer to lead the way in understanding and evidencing the difference our work makes, turning what we learn into meaningful change for young carers and the systems that surround them. 

This is more than an evaluation role. You'll work directly with young carers through interviews, workshops, and creative sessions, helping us hear their experiences in their own words and making sure that taking part feels safe, positive, and even enjoyable. 

You'll play a key role in shaping how we measure what matters, leading on our programme evaluation plans, annual impact report, and our flagship Equity for Young Carers Project, which looks beyond MYTIME to how young carers are treated across education, health, and social care. 

We're looking for creative, trauma-informed communicators with a genuine interest in evidencing impact. People who can collect meaningful information, spot the patterns that matter, and turn findings into compelling outputs that influence funders, trustees, and decision-makers. 

If you're ready to bring your curiosity and care to a cause that truly matters and help us tell the real story of young carers' lives, we'd love to hear from you. 

Please visit the website for more information 

��️ Applications close 7th May 2026 

As a Domestic Abuse Specialist working for Aurora New Dawn, you will work to strengthen the police response to domestic abuse by providing independent, specialist expertise within police control rooms.

Based in a local police control room you will work alongside call handlers, dispatchers, and officers to:

• assess risk and ensure no opportunities for safeguarding are missed
• quality assure police responses to domestic abuse calls
• review incident logs, DASH/DARA risk assessments, and Body Worn Video (BWV) footage
• provide operational advice to officers deploying to incidents
• identify and facilitate referrals into specialist domestic abuse support services
• improve victim safety from the very first point of contact

Working under the direction of a Senior member of staff you will work independently but collaboratively with Thames Valley police, and in line with our organisational values.

This role involves supporting and developing police staff within police centres. There may also be occasions in the future where you attend callouts alongside officers to observe their engagement with victims, to provide feedback that supports risk assessment and safeguarding processes.

PLEASE NOTE: This is an on-site role which requires you to be co-located within police control rooms and/or call centres during your shifts.

MAIN DUTIES

1. Call Review and Quality Assurance

• Listen to live or recently recorded 101/999 calls to assess victim engagement and identify missed domestic abuse indicators.
• Provide constructive, specialist feedback to call handlers to strengthen practice.
• Review selected calls or conduct sampling to identify domestic abuse calls that may have been missed.
• Review body-worn video (BWV) footage as required.

1. Risk Assessment and Escalation

• Review DASH/DARA risk assessments, police logs, and intelligence systems to identify concerns.
• Escalate cases requiring regrading or altered response times to the Force Control Room (FCR) Inspector, documenting all recommendations.
• Identify risk patterns and ensure timely action to safeguard victims.

1. Operational Advice for Officers and Control Room Staff

• Provide attending officers with relevant operational advice and background information via manual intelligence checks, such as:

Ø  protective order status

Ø  history of prior callouts

Ø  known risk indicators

Ø  relevant vulnerabilities or perpetrator patterns

• Add safeguarding information to dispatch logs as appropriate.

1. Multi‑Agency Work and Referrals

• Work closely with the local Victims First Hub, other specialist services and relevant ‘By and For’ organisations to facilitate appropriate onward referrals.
• Provide guidance on appropriate pathways for victims based on risk, identity, and need.
• Support the development of posters, guidance, and resources for FCR staff relating to out‑of‑hours support.

1. Learning, Development and Culture Change

• Support, inform, and where appropriate deliver training for call handlers and new recruits.
• Contribute to identifying themes, patterns, and learning for organisational improvement.
• Participate in review meetings with TVP, OPCC, and the Aurora Management Team.

1. Independence, Governance and Data

• Maintain strict independence while collaborating constructively with police colleagues.
• Work within data protection legislation and information sharing policies, including in relation to police data.
• Maintain accurate, confidential case and activity records.

1. Professional Responsibilities

• Maintain up‑to‑date specialist knowledge of domestic abuse practice.
• Participate in regular clinical supervision, case/workload reviews and line management supervision.
• Work flexibly to meet demand and support resilience across all FCR locations.
• Uphold Aurora New Dawn’s values, ethos and confidentiality standards at all times
• Complete any other duties. appropriate to the role and level.

      

Corporate Responsibilities

1. The above range of duties and responsibilities is not exhaustive: post holders will be expected to perform work of a similar level and responsibility when requested to do so.
2. Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
3. Observe duty to all Heath and Safety rules and take all reasonable care to promote the health and safety of yourself and others.
4. Act in a way that supports and promotes Aurora New Dawn’s Equal Opportunities Policy, which aims to ensure everyone has equal treatment and equal access to employment and services.
5. Contribute to Best value by working in an effective, efficient, and economic way, and to suggest and implement improved ways of working wherever possible. 

IT Security

All staff must strictly adhere to current Aurora New Dawn policy on IT security as instructed by Chief Executive. Any breach of this policy could invoke the Aurora New Dawn disciplinary procedures, which could result in dismissal.

PERSON SPECIFICATION

This job description is a guide to the work you will initially be required to undertake.  It may be changed from time to time to meet changing circumstances.  It does not form part of your contract of employment

DOMESTIC ABUSE SPECIALIST

Essential Skills, Knowledge & Experience

• Demonstrable, direct experience of supporting victims of domestic abuse.
• Strong understanding of:
  • domestic abuse typologies
  • risk assessment and safety planning
  • dynamics of coercive control
• Understanding of trauma-informed practice principles, and their application to policing
• Ability to analyse risk quickly and accurately, including during crisis situations.
• Experience reviewing domestic abuse cases, quality assurance/audit and DIP sampling
• Knowledge of local specialist services, including By and For providers.
• Excellent verbal and written communication skills, including providing clear, constructive feedback and written reports
• Ability to maintain professional boundaries and act with independence.
• Strong IT skills and ability to use case management or intelligence systems.
• Ability to remain calm and effective in a high‑pressure, fast‑moving environment.
• Confidence in representing the organisation at local meetings, training sessions and within multi-agency groups as required.
• Commitment to feminist ethos, equality, and anti‑discriminatory practice.
• Ability to work flexible hours, including evenings and weekends.

Desirable

• IDVA qualification via a recognised provider.
• Experience working with police or within a control room setting.
• Experience delivering training or workshops.
• Experience reviewing Body Worn Video (BWV), police logs, or intelligence systems.
• Experience working in a crisis-response environment (e.g., helplines, emergency services).

Personal Qualities

• Compassionate, empathetic, and victim/survivor‑centred.
• Non‑judgemental, empowering approach.
• Ability to challenge constructively and maintain independence.
• Adaptable, resilient, and able to manage competing demands.
• Reliable, professional, and trustworthy.
• Reflective, with commitment to continuous improvement.

Other Requirements

• Enhanced DBS
• Full Police Vetting is an essential requirement of the post and will be required on acceptance of employment. If full Level 3 Police vetting is not obtained your employment can be terminated.
• Ability to travel across Thames Valley locations.
• Access to a vehicle and valid UK driving
• This role is exempt from the Rehabilitation of Offenders Act 1974.

We encourage applications from women of all backgrounds and communities and are committed to having a team that is diverse in terms of skills, experiences, and abilities. We particularly encourage applications from disabled and Black, Asian, and Minority Ethnic women, as these groups are currently underrepresented in our organisation.

Job Title – Senior Fundraising / Corporate Partnerships Manager

Reports to – Chief Executive

Location – London - Clapham / Hybrid working (minimum 40% of working time in the office)

About Us

For over 30 years, The Money Charity has been the UK’s Financial Capability charity. We proactively provide education, information, advice and guidance to people of all ages, helping them to manage their money well and increase their Financial Wellbeing.

We believe that being on top of your money as a part of everyday life reduces stress and hardship, helps you achieve your goals and live a happier life as a result, so we empower people from all backgrounds across the UK to build the skills, knowledge, attitudes and behaviours to make the most of their money throughout their lives.

We also work to promote Financial Wellbeing in the UK by working with the financial services industry to improve practices and outcomes for their consumers, and influencing policy-makers, media, industry and public attitudes.

We are a small, passionate team with a big reach and an open mind, committed to quality accessibility and inclusiveness. We offer a flexible work environment that values creativity, personal growth and collaboration. For more information about us, please visit our website.

About The Role 

We’re looking for a dynamic and relationship-driven Senior Fundraising / Corporate Partnerships Manager to lead on, develop, grow and relationship manage our portfolio of corporate partners through business development, and relationship management. You will also support the Senior Management Team with their existing corporate partners, and their relationships. This is a key role in strengthening our income generation, expanding our reach, and creating partnerships that support financial wellbeing across the UK.

You’ll lead on securing new partnerships and managing existing ones - from banks and building societies to insurers, fintechs and professional services. You’ll develop creative propositions, deliver exceptional account management, and drive income that supports our mission.

Closing Date – 11:30pm, Monday 25 May 2026

Interviews – 1st round early June (virtually)

Please visit our website for the full job description including the key responsibilities, person specification and application details. Note that we are currently recruiting for two Senior Manager roles, and further information on the other role can be found on our website as well.

Ensuring those who served are always supported.

Founded in 1681, the Royal Hospital Chelsea is home to the Chelsea Pensioners and exists to support Army veterans. Today, that mission continues through care, community, and public engagement.

We are looking for a technically capable and detail-driven Digital Platforms Officer to manage our website and digital platforms day to day. If you are confident working in Drupal, comfortable using tools like Google Analytics and Google Tag Manager, and take pride in keeping systems accurate, structured and reliable, this role will suit you.

Where you’ll fit in

You will join an ambitious Marketing and Communications team focused on raising the Royal Hospital's profile, supporting fundraising, and engaging new audiences. Reporting to the Digital Product Manager, you will play a central role in maintaining the Royal Hospital's digital presence - working closely with colleagues across the organisation to manage platforms in a way that reflects its standards and distinctive character.

What you’ll be doing

You will manage the Royal Hospital Chelsea website and its associated digital platforms, ensuring they remain accurate, accessible, and well maintained.

You will:

• Manage and maintain website content, structure and assets in Drupal
• Act as the first point of contact for website updates and internal requests
• Support digital platforms including ecommerce and ticketing systems
• Support the implementation and ongoing administration of a Digital Asset Management System, ensuring assets are well organised, tagged and used consistently across the organisation
• Monitor website performance using Google Analytics and Tag Manager, supporting campaign tracking, reporting and SEO performance. Experience with Google Ads would be an advantage.
• Coordinate with external suppliers to deliver updates and improvements
• Ensure digital platforms remain compliant with accessibility standards, GDPR and organisational governance requirements

We are looking for someone who:

• Has hands-on experience managing websites in Drupal or a comparable CMS
• Is technically confident, proactively identifies issues and opportunities, and knows when to resolve them independently and when to escalate
• Is organised and methodical, able to manage multiple priorities
• Communicates clearly with both technical and non-technical colleagues
• Takes ownership of day-to-day platform operation, maintaining high standards consistently over time
• Is comfortable working within a structured, heritage-led organisation

It would be desirable if you also have:

• HTML and CSS knowledge
• Experience with ecommerce, ticketing or other transactional platforms
• Prior experience working with a Digital Asset Management System
• Familiarity with Google Ads Manager
• Familiarity with Linux-based or self-hosted web environments, or experience working alongside developers in open-source or managed hosting contexts
• Experience in a charity, public sector or heritage environment

Working at the Royal Hospital Chelsea

This is a historic organisation with a strong sense of identity, standards and community.  We are looking for someone who values that environment and wants to contribute to it.

If you take pride in running reliable, well-structured digital platforms and want to apply that expertise somewhere it matters, this is a chance to do meaningful work at a nationally significant institution - one whose digital presence directly supports how it communicates, engages and delivers impact.

To apply

Early applications are encouraged as we will be reviewing candidates on a rolling basis.

Your covering letter should explain how you approach the day-to-day management of digital platforms, including how you handle competing priorities, maintain standards and work with others. We’re also keen for you to tell us why the Royal Hospital Chelsea and this role appeal to you.

We expect applications to reflect your own experience, judgement and understanding of the role and organisation. Given the nature of this position, we will be looking for evidence of genuine familiarity with the platforms, tools and challenges involved. Applications that appear heavily reliant on AI-generated content are unlikely to progress.

This is a UK-based role requiring regular on-site presence. Candidates must have the right to work in the UK.

About us

Our mission is to make life better for carers. Across the UK today, 5.8 million people are carers, supporting a loved one who is older, disabled or seriously ill. We provide information and advice on caring, help carers connect with each other, campaign with carers for lasting change, and use innovation to improve services. 

About the role

Due to an expansion in our work to provide training and e-learning to raise awareness of unpaid carers and of the issues and challenges they face with a range of professionals, we are excited to recruit a Training and Learning Officer to lead our work in this area. The post holder will develop, maintain and deliver a suite of e-learning, and in person and online training.

About you

You’ll have knowledge and experience of designing, developing and delivering training. You’ll be experienced in conducting research and analysing data with an understanding of the issues impacting carers, and the systems in which they operate. You’ll be a strong communicator and be able to balance a diverse range of projects.

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation; fostering an environment and working culture that celebrates and promotes diversity and inclusion.  We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.
To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role, dependent on the needs of the applicant.

We are proud to be an Employers for Carers member. We have signed the Menopause Workplace Pledge and achieved the Disability Confident Employer accreditation. We aim to offer interviews to those who have a disability covered under the definition outlined in the Equality Act 2010 and who meet the minimum criteria for the role. The minimum criteria can be found under the Essential section of the Person Specification of the recruitment pack. Please let us know if your application is being made under the Disability Confident Scheme.  You are not required to share the nature of your disability or long term health condition. You will need to state in your email application that you are making your application under the Disability Confident Scheme as you consider yourself to be disabled, or as having a disability. If you meet the minimum criteria then you will be offered an interview.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply, please email the recruitment team to discuss.

The closing date for applications is Friday 15 May 2026 at 5pm.

Personal statement (no more than one side of A4), CV, personal details form and completed monitoring form should be emailed to us. The information on the form will be treated as confidential and used for statistical purposes only. These forms will not be treated as part of your application.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing as we receive applications.

Carers UK may carry out online and social media checks before a formal offer is made.

Design and Brand Coordinator

Hours: 35 hours per week, Monday to Friday, generally 9am to 5pm with occasional evening or weekend work if required.

Salary: £26,680 to £29,442 per annum (subject to skills and experience)

Contract: Permanent

Location: Head Office, Centrum, Norwich Research Park.  Work from other Big C premises or public events may be required from time to time.

We have a unique and exciting opportunity for a creative and innovative individual to join the Big C team as our Design and Brand Coordinator.

This is a role where your creativity will have real purpose. You’ll take the lead on creating engaging visual content that connects with our supporters, volunteers, service users, and healthcare and research communities. As the key guardian of the Big C brand, you’ll ensure our established visual identity is applied consistently and effectively, while focusing on delivering creative assets that are both compelling and fit for purpose. Working as part of our Fundraising, Marketing & Communications team, you’ll help ensure everything we produce is visually strong, cohesive, and delivered to a high standard.

About the role

If you’re someone who loves turning ideas into eye-catching, meaningful design, this could be the perfect role for you.

As our Design and Brand Coordinator, you’ll be at the heart of how Big C shows up visually - creating compelling content that captures attention, tells stories and inspires action. From campaign concepts to everyday materials, you’ll have the opportunity to make a real impact through your work, while keeping our brand looking sharp, consistent and instantly recognisable.

Key responsibilities:

• Lead the design and production of marketing collateral, ensuring all output aligns with brand values and audience needs
• Provide expert advice and guidance to colleagues on design approaches, formats and brand application
• Interpret and manage design briefs, ensuring clear objectives, deliverables, deadlines and target audiences
• Deliver creative projects to a high standard, on time and within scope, using strong creative judgment and problem-solving skills
• Lead on interior branding projects across the charity’s estate, including design, styling, signage and stakeholder coordination
• Coordinate and deliver creative assets across campaigns and channels, working collaboratively with the wider team

If you are reading this from our website, you will be able to access and download the full job description for this role here: Design and Brand Coordinator.

For an accessible version of this job description, please access here: Design and Brand Coordinator – Accessible Version.

About Big C

Big C is one of East Anglia’s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community.

We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 12 charity shops across the region.

Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.

Why Big C?

We’re proud to be a Best Employer (Gold, Eastern Region 2025) and offer a supportive, inclusive working environment that values wellbeing, development, and work-life balance.

Our benefits include:

• 33 days holiday (FTE, including bank holidays)
• 5% employer pension contribution
• Company sick pay and life assurance
• Wellbeing support including a Health Cash Plan and Employee Assistance Programme
• Cycle to Work Scheme
• Hybrid working with some flexibility in hours
• Opportunities for professional development

If you share these values and want to make a real difference, we’d love to hear from you.

GMRC is a registered charity working with adult women who are victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs.

We are looking for a qualified Independent Sexual Violence Advisor (ISVA) to join our friendly and committed team.

Your role will be to support women practically and emotionally as they go through the criminal justice system.

PLEASE NOTE

this role is restricted to female applicants under the Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010)

Overall Objectives

To work within a multi-agency setting to provide a proactive service to adult victims of sexual violence within and outside the criminal justice system to:

• Risk assess and maintain client safety
• Help clients access their rights
• Monitor and keep clients informed of case progress and provide support through the criminal justice system
• Help clients access health and other services they require
• Build ongoing relationships with loved ones of a victim/survivor engaged in the ISVA service
• Provide an information point for loved ones on the CJS

Applicants who are not yet ISVA‑qualified, but who have relevant experience working within the criminal justice system and/or sexual violence services will also be considered. In this case, the successful candidate would be supported to complete the ISVA qualification.

During the training year, the salary would be £28,000 per annum, reflecting the cost of training and supervision. On successful completion of the ISVA qualification, the salary would increase to £30,000 per annum.

The salary for a qualified ISVA would be £30,000 – £32,000, depending on experience.

If you have a trauma informed and feminist ethos and want to contribute to changing and improving the lives of survivors of sexual violence, we would love to hear from you.

Employee Benefits

• Flexible working TBC
• Generous annual leave (30 days a year exc. BH)
• Pension contributions
• Reasonable travel expenses
• Free on-site parking

#isva #independentsexualviolenceadvisor #advoacy

Are you a senior income generation leader ready to build something joined‑up, ambitious, and sustainable?

We’re looking for a Head of Income Growth to lead integrated fundraising, marketing, and communications across the Age UK Oxfordshire group, helping deliver our Strategy to 2030: For a fairer later life. This is a new, pivotal leadership role. Working closely with the CEO, you’ll bring clarity, focus and momentum to how we grow income, strengthen our public profile, and deepen relationships with supporters, volunteers, and communities.

Location; Hybrid (minimum 3 days a week in the Abingdon Office)

Contract; Permanent

Hours; Full time, 35 hours a week (0.8FTE to be considered)

Salary; circa £55,000 per annum

What You’ll Do:

• Lead the development and delivery of a clear, evidence‑based income growth strategy, diversifying, and growing income streams
• Hold overall accountability for fundraising, marketing and communications, ensuring they operate as a coherent, integrated system
• Grow and engage our community of supporters, donors, volunteers, ambassadors and advocates, increasing participation and long‑term value
• Use data, insight, and performance discipline to improve return on investment and keep a clear grip on income and engagement
• Lead, develop and inspire a multi‑disciplinary team, building confidence, capability, and shared ownership of results
• Act as the charity’s most senior income and external‑engagement lead, working with trustees to raise profile, credibility, and influence

What You’ll Bring:

• Substantial senior‑level experience in income generation, marketing, communications, or supporter growth, ideally across more than one discipline
• A strong track record of developing and delivering income or growth strategy aligned to organisational purpose
• Experience leading and integrating teams to deliver measurable results
• Confidence using insight, data and evidence to inform decisions and report performance at leadership and Board level
• Excellent communication and influencing skills, with the ability to build trust across staff, volunteers and trustees

This is an exciting opportunity to shape a new, senior role in a trusted, forward‑thinking local charity with an appetite for change. If you’re motivated by impact, clarity, and collective success, we’d love to hear from you.

This new role is an investment and will lead a step‑change in line with our Underpinning Principles (above) and staff‑expressed appetite for clearer, more joined‑up external engagement. The postholder will lead on two strategic priorities:

·To diversify and grow income by strengthening our public profile, propositions, and routes to support.

·To increase voluntary support by growing and energising our community of supporters, volunteers, and ambassadors.

Interviews. First interviews will be held on Tuesday 2nd June, with second interviews being held on Tuesday 9th June.

Job Purpose:

Working closely with the CEO to ensure the charity’s ambitions, as described in the Strategy to 2030 and the 2026–27 Plan on a Page are delivered, the role holder will proactively lead integrated fundraising, marketing, and communications work. The role is pivotal in aligning planning and tactical decisions to build a sustainable income engine, strengthening the charity’s profile, performance, and impact at scale.

Role Description

1.Income strategy and delivery

Lead the development and delivery of a clear, evidence‑based income growth strategy, diversifying and growing income streams to deliver the charity’s agreed income ambitions and reduce reliance on any single source.

2.Integrated fundraising, marketing, and communications

Hold full accountability for all fundraising, marketing and communications activity, ensuring strategy, brand, propositions, campaigns, and channels are integrated, coherent and focused on measurable impact.

3.Supporter growth and engagement

Grow and deepen relationships with supporters, including donors, volunteers, ambassadors and advocates, increasing participation, loyalty, and lifetime value in line with our strategic ambitions.

4.Insight, data, and performance discipline

Use insight, data, and performance management to inform decision‑making, strengthen propositions, improve return on investment, and give the CEO and Board a clear grip on income and engagement performance.

5.Leadership, culture, and capability

Lead and line‑manage all fundraising, marketing and communications staff, setting clear priorities, expectations and accountability, and building a confident, high‑performing culture aligned with the organisation’s values and Principles.

6.Organisational leadership and profile‑raising

Act as the organisation’s most senior income and external‑engagement leader, working closely with the CEO and trustees to raise the charity’s profile, influence, and credibility, contributing actively to collective leadership and strategic delivery.

The above list is comprehensive but not exhaustive. You will be expected to undertake other responsibilities, reasonable and relevant to the role.

NB. The postholder is expected to ensure full compliance with Charity Commission guidance and the Fundraising Regulator’s Code of Fundraising Practice, and to apply recognised sector best practice in all fundraising, marketing and communications activity, safeguarding public trust, the charity’s reputation, and regulatory standing.

Person Specification:

Qualifications

a)Educated to degree level or demonstrable equivalent (i.e. capacity to learn at pace, analyse information, apply insight, exercise judgement, and sustain delivery through complexity and challenge).

b)Professional qualification in a relevant field (e.g. fundraising, marketing, communications), and membership of a relevant professional body (e.g. IoF, CIM)

Desirable: Evidence of accredited continuous professional development (Level 7), e.g. digital transformation, data‑led growth, commercial strategy.

Experience

c)Substantial senior‑level experience across most areas of income generation, including at least two from:

·voluntary income (e.g. trusts & foundations, legacies, individuals, community)

·marketing and communications

·supporter or audience growth and engagement

·digital fundraising or campaigns

·brand, proposition, or programme development

d)Proven experience of successfully leading multi-disciplinary teams and managing people, including line management and leadership through influence/matrix working to deliver shared outcomes.

e)Experience demonstrating a strong understanding of integrated income and engagement models, with proficiency in leading fundraising, marketing, and communications as a joined‑up system rather than discrete functions.

f)A proven record of developing and implementing income or growth strategy aligned to organisational purpose, values and long‑term direction, including delivering measurable results or step‑change improvement.

Desirable: Demonstrable success delivering income growth, diversification, or transformation in a VCSE or mission‑driven organisation operating at scale.

Knowledge

g)Strong grip of contemporary fundraising, marketing, communications models, inc. audience‑led growth, brand‑led fundraising, digital, data‑driven approaches.

h)Knowledge of the regulatory, ethical and governance framework for fundraising in the UK, inc. Charity Commission guidance and Fundraising Regulator’s Code.

i)Knowledge of risk management, public trust considerations, and safeguarding principles as they apply to fundraising, communications, public‑facing activity.

j)Awareness of current VCSE sector trends, income challenges and emerging best practice in income generation, supporter engagement and profile‑raising.

Desirable: Authoritative knowledge level in one or more specialist areas e.g. major giving, digital fundraising, brand and communications strategy, income diversification

Skills

k)Strategic and analytical thinking skills, with the ability to set direction, prioritise effectively and translate strategy into delivery at pace.

l)Excellent communication skills, including the ability to present complex information, develop compelling narratives and write credible Board‑level papers.

m) Advanced interpersonal and influencing skills, able to build strong relationships, collaborate across functions and influence stakeholders, including trustees.

n)Excellent organisational and planning skills, including leading and delivering programmes of work, managing competing priorities and meeting deadlines.

o)Advanced people leadership and team development skills, including leading high‑performing teams through change, integration, and growth.

p)Strong capability in using data, insight, and evidence (e.g. income metrics, ROI, pipeline performance, benchmarks) to plan, monitor, report and make decisions.

q)Ability to establish professional credibility quickly and operate effectively with staff, volunteers, managers, and trustees across the organisation and externally.

r)High-level of self‑awareness and commitment to continuous professional and personal development.

s)Commitment to justice, equity, diversity and inclusion (JEDI) and understanding of how this informs ethical, inclusive fundraising and communications.

t)Confident user of MS Office applications, with the capacity to master CRM, digital fundraising platforms and insight or marketing systems (e.g. Donorfy, Just Giving)

You are expected to commit to the vision, mission, and values of the Age UK Oxfordshire group, and be keen to learn / develop new skills and take on challenges. 

Apply now and help us build sustainable income to support a fairer life for older people and carers in Oxfordshire.