Supporter services officer jobs
Housing Income Officer
We are looking for a Housing Income Officer to join an Income Management Team, this is an exciting opportunity to play a key role in supporting residents, reducing arrears and maximising income.
Position: Housing Income Officer
Location: Stratford, London or Trafford, Manchester with hybrid working (20 to 40% office based)
Salary: £32,881 per annum (London weighted) or £28,886 per annum (Regional)
Hours: Full time, 35 hours per week
Contract: Permanent and Fixed Term (up to 9 months)
Closing Date: 15 February 2026
Interviews: Week commencing 23 February 2026
Start Date: 30 March 2026
The Role
This role is about ownership, resilience and impact. You will manage a portfolio of customer accounts, working proactively to reduce arrears, prevent bad debt and support residents to sustain their tenancies.
You will be at the heart of a fast paced, customer focused service, speaking with residents daily, negotiating repayment plans and making confident decisions to move cases forward. Where necessary, you will play an active role in preparing and referring cases for court and attending hearings.
You will:
- Manage your own portfolio of accounts, reducing arrears and minimising bad debt
- Negotiate and agree repayment plans in line with policies and pre court protocols
- Support residents to maximise income, including signposting to welfare, employment and money advice services
- Take appropriate action to recover debt, including serving notices and preparing court applications
- Handle inbound and outbound calls in a high volume environment
- Attend court hearings when required
About You
We are seeking a confident, resilient and customer focused professional who can balance income recovery with meaningful resident support.
You will bring:
- Proven experience in customer service in a fast paced and challenging environment
- Excellent listening, influencing and negotiation skills
- The ability to remain calm in difficult conversations
- Strong organisational skills and the ability to prioritise workloads
- Confidence in making sound, independent decisions
- Experience in arrears management, debt recovery or income collection (desirable)
- An understanding of welfare benefits and their impact on residents (desirable)
Benefits Include
- Excellent pension plan with up to 6% double contribution
- 28 days annual leave plus bank holidays, rising to 31 days with service
- Westfield Health Cash Plan
- Non contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits and Employee Assistance Programme
- And many more
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
About the Organisation
One of the UK’s leading housing associations and developers, founded on the belief that high quality housing is vital for people’s health, happiness and security. Over 250,000 people call our properties home and we serve diverse communities across London, the South East and the North West.
People are at the heart of everything we do and our success depends on employing and supporting the very best people. We are proud to be a Disability Confident Leader and committed to building an inclusive workplace where everyone feels welcome.
Other roles you may have experience of could include: Income Officer, Arrears Officer, Customer Account Lead, Rent Officer, Debt Recovery Officer, Housing Officer, Revenue Officer, Financial Inclusion Officer
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Team Manager – Safer Renting
Salary: £38,000 per annum
Contract: Full-time, Permanent
Location: London SE17 / Hybrid working
Are you passionate about housing justice and protecting renters’ rights? Join Cambridge House as a Team Manager in our Safer Renting Team and make a real difference in the lives of private renters.
As part of our dynamic team, you will:
- Lead and inspire a team of tenancy rights caseworkers, ensuring high-quality advice and casework services.
- Support and develop your team, managing performance and well-being to help them thrive.
- Deliver expert tenancy rights advice and advocacy.
- Shape the future of our service, contributing to research, campaigns, and service development initiatives.
We’re looking for someone with strong leadership skills, a commitment to social justice, and experience in housing advice or casework. If you’re ready to empower renters and drive positive change, we’d love to hear from you.
Why join us?
- Competitive salary of £38,000 per annum
- Permanent, full-time role with opportunities for growth
- Be part of a mission-driven organisation making a tangible impact
- Hybrid and Flexible working arrangements
- Join an organisation with a diverse and incredible group of people providing pioneering and high-quality services.
To apply please download the recruitment pack. .Completed applications should be emailed to us and must include your CV ( which should include 2 reference contacts) and a supporting statement outlining your interest and suitabilty for the role . You will also be asked to complete and return our Diversity monitoring form and Criminal Records Declaration form, both of which can be found on our recruitment page. The sucessful applicant will need to undergo a DBS check (enhanced) . Interviews will be held on Saturday 14th February 2026.
The client requests no contact from agencies or media sales.
Yada is a small charity working to prevent and remove the stigma around the sexual exploitation of women and girls. Based in West Sussex our services include specialist 1-1 tailored support to self-identifying women involved in the sex industry, as well as partnership working to deliver preventative workshops to women who may be at risk of sexual exploitation.
Our training offer to professionals who support women who are being sexually exploited has also grown over the last few years. In 2025 over 200 professionals received our training. We are at an exciting time in the development of the charity as we look to expand our services, including reviewing our established training offer and exploring new options.
The role
The Training and Resourcing Lead will have a key role to play in shaping and strengthening Yada, building on our previous success, and ensuring the charity’s sustainability as a respected specialist in the area of sexual exploitation locally and nationally. The role will have responsibility for leading on the review, design, development and delivery of our training offer to external partners and professionals, including networking and proactive local partnership building, to ensure all professionals who support women who are vulnerable to sexual exploitation receive training support. The role will also have responsibility to research, design and deliver a package of short internal training sessions for the development and upskilling of our outreach staff to ensure they remain trauma informed and current as specialists in supporting women in the sex industry. There is an expectation that the post holder will become Yada’s specialist in the sexual exploitation of women who are at risk, and be able to share this knowledge.
About you
We are seeking a self-motivated and organised female who has experience at collabarative working and relationship building, with previous experience in presenting or training. She should have the ability to take on a specialist area and share this with others in a professional manner in person or online, promoting positive learning. Ideally this person would have previous experience or knowledge of working with vulnerable people, demonstrate an understanding to responses to trauma and PTSD, or show a commitment and passion for marginalised communities and be willing to learn. Knowledge of violence against women and girls would be an advantage.
Yada's vision is to see a world with no place for sexual exploitation, where women can live life free from abuse, stigma and violence.
The client requests no contact from agencies or media sales.
Age UK Islington is changing the way we age, with a mission to help people to achieve a 'good life'. We do this by providing tailored support to people in the borough of Islington. As an independent local charity, we work at the heart of the community to ensure those people over 60, those under 60 with long term health needs and family carers are given proactive and bespoke support, dependent on their circumstances.
Age UK Islington is in a position of strength, both financially and in terms of its role within the local community. We are financially stable, technology-driven and produce data that provides key insights into our population. We are pleased to have strong relationships with the local borough and ICB, resulting in mutually beneficial contracts that support residents to address their problems before they become a crisis.
However with upcoming funding challenges for our NHS and local authority partners, we are looking ahead to maximise the strategic opportunities open to us that enable us to continue to deliver our high-quality and much needed services.
Age UK Islington
Chief Executive Officer
Islington, London/Hybrid working: with office working at least three days per week.
Circa £75,000 per annum
We are looking for a CEO to lead our team of 40 staff and 75 volunteers and continue the development of Age UK Islington to reach a new level of impact. Working with the Board, the CEO will strategically review the current landscape and new opportunities to best support our clients.
Our new CEO will:
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Develop a multi-year vision for the charity, and a strategy to deliver that vision.
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Maximise Age UK Islington’s impact by reviewing new business opportunities, developing our services and products and maximising our reach and impact.
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Lead the organisation externally with key stakeholders, including local government, the NHS and donors.
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Lead and inspire our dedicated and passionate staff and volunteers.
In order to continue to provide proactive, supportive services we seek an individual with sound strategic experience and a creative approach, who brings:
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A proven track record of achieving innovation and maximising opportunities, ideally within the health and social care sector.
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Solid experience of building strong relationships with a breadth of stakeholders, including trustees, staff, funders and partners.
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Experience of developing income.
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Experience of leading, managing and inspiring teams in a collaborative working environment.
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A passion for helping people achieve a 'good life' in the best way for them.
Age UK Islington is committed to achieve greater diversity in its executive team and welcome applications regardless of sex, gender, race, age, sexuality, belief or disability.
For further information, to access the full appointment brief and to apply to this role, please visit the Prospectus website.
To arrange a discussion about the opportunity, please contact our retained advisors Anna Gardet or Erica Ritchie at Prospectus.
Recruitment Timetable
Deadline for applications: Wednesday 4th March 2026
Interviews with Prospectus: 10th-13th March 2026
Engagement meeting with AUKI’s internal stakeholders and Panel Interviews: 20th March 2026
Right now, millions of people across the UK are living with financial insecurity. Parents are choosing between heating and food. People who fall ill find themselves unable to work and without support. Countless others lie awake at night worrying about bills they cannot pay. At Turn2us, we believe none of us should have to face these challenges alone - and we exist to change the systems that allow them to persist.
Turn2us is working towards a future where everyone in the UK has financial security so they can thrive. We combine direct support and innovative digital tools, such as our online Benefits Calculator and PIP Helper, with influencing, policy and systems change. Across our organisation, colleagues bring deep expertise, compassion and ambition, united by a shared belief that financial hardship is not a personal failing, but a systemic issue that can and must be changed.
The Income & External Affairs Directorate plays a critical role in making this vision a reality. Through relationship-led fundraising, commercial partnerships, communications, and policy and influencing work, the directorate ensures Turn2us has the resources, profile and voice needed to maximise our impact. It connects our work with the people, organisations and institutions that can help drive lasting change. While we have built strong momentum and significant partnerships in recent years, we know there is far more potential to realise.
As Director of Income & External Affairs, you will be a key member of our Leadership Team, working closely with colleagues across the charity and with our Board. You will lead the growth of sustainable income, develop powerful and values-led partnerships, strengthen our public voice, and help shape a policy and advocacy agenda grounded in the experiences of people facing financial hardship. You will also play a vital role in building trust, credibility and influence across sectors to help shift the systems that keep people locked in financial insecurity.
We are looking for an exceptional and values-driven leader with a strong track record in relationship-based income generation, partnerships and influence. This experience may come from the charity sector or a commercial environment. We are not seeking a specific career path or background; instead, we actively welcome applications from people who bring new perspectives, transferable skills and different ways of thinking. What matters most is a deep commitment to our purpose, a willingness to learn and the confidence to lead with curiosity and humility.
This role calls for persuasive leadership, emotional intelligence and the ability to build trust across diverse teams and stakeholders. You will thrive if you enjoy working collaboratively, sharing power and leading in a way that is inclusive, supportive and ambitious.
This is a genuinely exciting and critical role - for our staff, our partners, and most importantly, for the people we exist to serve. We are particularly keen to hear from people with lived experience of financial insecurity. If you share our values and feel inspired by our vision of a more just and financially secure society, we would love to hear from you.
To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. Applications should include a CV and covering letter. If you would like an informal discussion about the role, please email Mark Crowley at Tall Roots.
Battersea has entered an exciting phase of innovation and transformation as we embark on the second year of our new five-year strategy. With increased investment in income generation, we are strengthening our team to drive the growth necessary to achieve our organisational goals. We are a now recruiting a Philanthropy Manager to support this growth. This role sits within the Philanthropy, Partnerships & Commercial (PPC) team, made up of Philanthropy & Trusts, Corporate Partnerships & Commercial, Special Events & Stewardship, and Fundraising Operations.
The focus of the Philanthropy & Trusts team is to build a solid base of support through excellent stewardship of existing trusts and major donors alongside cultivation of new prospects, reached through prospect research and the networks of senior volunteers.
The key purpose of the Philanthropy Manager position is to meet both financial and strategic KPIs in order ensure the long-term health of the Philanthropy pipeline. They will do this by personally managing a portfolio of key individual relationships as well as line-managing the Philanthropy Officer to deliver against their targets. This role, together with Battersea’s other Philanthropy Managers, will also work closely with senior leadership, senior volunteers and other individuals to open up networks and introduce new major donors to Battersea.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym membership and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions - up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 10th February 2026
Interview Date(s): Interviews will be taking place on a rolling basis. Early applications are encouraged, as the role will be closed once filled.
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
For full details on the role, please download the recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Pathway Project is an inspiring Domestic Abuse Charity that makes a difference, it's a great place to work, we are a charity with big ambitions and huge energy and we need a Finance Manager who can match our energy.
We are currently evolving a bold new strategy and a passion for excellence in service delivery. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans.
It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.
We are looking for a new Finance Manager to be responsible for the effective day-to-day financial management of the charity supporting the CEO with the Finance Strategy.
She will be driven, ensuring robust financial controls, accurate reporting and compliance with statutory and regulatory requirements including the Charity Commission and Charity SORP (FRS 102).
She will work closely with the CEO, SMT and Trustees and she will provide clear, timely financial information to support sound operational and strategic decision-making and help ensure the long-term sustainability of the organisation.
Please apply via CharityJob apply, please ensure your covering letter and CV hold sufficient information to evidence where you meet the requirements of the Role Profile.
For a discussion about the role please contact the CEO Sam Booth , the office number is available on the website
The client requests no contact from agencies or media sales.
Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)
Contract: Full time, permanent
Salary: £40,000 to £42,000 gross per annum, depending on experience
Closing Date: 8 February 2026
Assessment Day: 16 February 2026
Are you looking for a new opportunity supporting volunteers to give their best?
The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.
About the role
We are currently looking for a Volunteer Support Manager to join our innovative Young People, Volunteer and Business Support Directorate. You will manage the Volunteer Support Team and develop and maintain efficient volunteering systems used by our volunteers. This is a key role focussed on supporting the charity’s volunteering strategy and championing best practice in volunteering.
This is an exciting time to join the Sea Cadets with the opportunity to make a real difference to the way volunteers are supported and recognised. The Volunteer Support Manager will be responsible for the effective and efficient administration of the volunteer processes via Microsoft Forms and Power Automate, as well as reviewing existing and implementing new systems to make them as effective and as volunteer friendly as possible.
Responsibilities
- To maintain, review and update volunteering systems, processes and approaches ensuring that they are efficient, up-to-date and as volunteer friendly as possible
- To line manage and support the Volunteer Support Team based at the MSSC Support Centre to ensure the delivery of effective and timely support to the volunteers
- To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices to deliver effective and consistent support to the volunteers
- To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary
- To work with Volunteer Support Officers to develop systems and processes for managing the volunteer support workload and monitoring delivery standards
- To develop guidance and associated resources for the support of volunteers
- To manage the Volunteer Support elements of the Training and Admin website ensuring that the information is relevant, accurate and up to date
Requirements
- Experience of managing and motivating a large team
- Experience of managing, reviewing and refining complex administrative processes
- Experience of running effective CRM systems including the use of Microsoft Forms and Power Automate or similar products
- Experience developing processes which are targeted at both internal and external audiences
- Experience of delivering a first-class service to clients or customers
- An understanding of the voluntary and community sector, ideally within the youth field
Desirable
- Experience of managing or supervising a team based remotely
- Experience of being a volunteer
- Experience of managing an onboarding process with the understanding of the importance of safer recruitment
- Experience of empowering a team to deliver a first class customer service
- Experience of leading projects manging change with various stakeholders
- Experience of working with volunteers and the knowledge of how to ensure they are supported
Benefits
- 25 days annual leave per annum, increasing with length of service
- Hybrid working for many roles
- Volunteering Leave
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Access to the Marine Society Digital Library
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
We help launch young people for life through adventure.


The client requests no contact from agencies or media sales.
Allsorts is seeking a Digital Communications and Marketing Officer to lead on content creation and digital marketing, delivering high-quality and persuasive content across channels including social media, website and e-newsletters.
You will be responsible for Allsorts' digital presence, using insights and data to grow reach, engagement, and influence with target audiences: LGBTQ+ young people and their families, supporters, funders, and customers. Working with colleagues and LGBTQ+ children and young people, you will develop a digital brand and targeted campaigns that are authentic, inclusive and aligned with Allsorts values.
Key Responsibilities:
- Leading Allsorts digital communications, delivering high-quality persuasive messaging across our digital channels
- Ensuring the messaging, style, and tone of our digital content is compelling, consistent and accessible.
- Delivering significant growth in targeted audiences across Allsorts channels
- Developing digital marketing campaigns that deliver income growth in our training and consultancy services and our donor base.
About You:
You’re an experienced digital comms expert with a track record of delivering creative, impactful campaigns. You bring excellent collaboration and communication skills, as well as the confidence to lead our Allsorts communications. You don’t have to be LGBTQ+, but you must have a deep understanding of the challenges faced by LGBTQ+ children and young people and families and a commitment to equity and inclusion.
Why Join Us?
This is a rare opportunity to join a respected children and young people’s organisation in a new role that has enormous potential. You’ll be part of a team that’s passionate about making a real difference in the lives of LGBTQ+ children, young people, and their families.
About Allsorts
Allsorts' mission is to listen to, connect, and support children and young people under the age of 26 who are lesbian, gay, bisexual, trans, queer (LGBTQ+), or exploring their sexual orientation and/or gender identity.
By placing children and young people’s voices at the centre of our work, we ensure that our understanding of their ongoing and evolving needs continues to inform our service provision.
There are three main strands to our service provision, all of which aim to improve the lives of LGBTQ+ children and young people.
Youth and Education Service
We offer youth groups, programmes, one-to-one support, activities, residential trips, in-school support, and much more for children and young people across Sussex.
Parents & Carers Service.
We offer groups, one-to-one support, activities, information sessions, and much more for parents & carers of LGBTQ+ children and young people across Sussex.
Training and Consultancy Service
We provide LGBTQ+ Inclusion Training for a wide range of organisations, with a focus on organisations working with children and young people. Our goal is to help build people’s knowledge of LGBTQ+ issues and their confidence in being effective allies to LGBTQ+ children, young people and adults.
Allsorts Youth Project listens to, supports, and connects children & young people (under 26) who are LGBTQ+.



Call for Expression of Interest
Consultant to cover maternity leave for the Project Officer, Inclusive Eye Health Project in Bulawayo, Zimbabwe
Title: Project Officer, Inclusive Eye Health Project - maternity cover
Location: Bulawayo, Zimbabwe
Anticipated Consultancy Length: Four Months
Overall objective
The purpose of this consultancy is to provide maternity cover services for a period of four months (01 April-31 July 2026) for the Project Officer, Inclusive Eye Health Project. The Project Officer leads and coordinates the implementation of Inclusive Eye Health (IEH) programmes in Matabeleland North, Zimbabwe. The role is designed to ensure effective collaboration with the Ministry of Health and Child Care, Organisations of Persons with Disabilities (OPDs), and other stakeholders to deliver high-quality eye health services in the province. Since the project is implemented in all the 7 districts of Matabeleland North Province, it is practical to have this person based in a satellite office in Bulawayo for easy coordination of stakeholders and project activities.
The Project Officer is responsible for managing daily operations, monitoring and evaluating project outcomes, supporting capacity building, and contributing to research and innovation. Ultimately, the position aims to enhance the impact and quality of Sightsavers’ programmes through strategic coordination, partnership management, and continuous improvement.
Principal Accountabilities (specific activities and end results):
Project coordination
- Support all Sightsavers supported eye health activities by providing effective management and coordination to the project to ensure the delivery of set targets.
- Coordinate all OPD related activities as part of IEH project through working with different OPD groups to ensure adherence to workplans and budget for the achievement of planned project outputs.
- Coordinate capacity building initiatives for health workers and OPDs
- Support partner teams and OPDs groups to identify and develop innovative approaches for the delivery of an inclusive eye health project in the Matabeleland North
- Coordinate the preparation of activity related reports as well as quarterly and annual reports to Sightsavers / donors as may be required.
Monitoring and Evaluation
- Support the Snr Programme Officer in monitoring project implementation in the province. Conduct quarterly project visits and follow up on outstanding issues.
- Provide support to OPD groups and steering committee during targeted outreach activities and monitoring visits to project facilities.
- Support in reviewing the evidence provided by partners for the delivery of activities and ensure proper reporting system and records are kept in place.
- The position will be responsible for guiding the overall Monitoring, Evaluation and Learning (MEL) Strategy and use of M&E methodology necessary for attaining the project goals.
- Monitor project expenditure to ensure that it is in line with the budget envelope and value for money is observed.
Representation and Networking
- Represent the Programme Manager at various meetings and discussions at relevant government Ministries and other agencies.
Research
- Coordinate the design and conduct of patient satisfaction studies to assess the quality of services provided at project facilities.
Budget and payment schedule
- It is estimated this consultancy will take in full 4 months of consultancy time.
- A total fee of USD 2,500 per month (USD$10,000) as stipulated above will be invoiced to the Client by the Consultant upon signing this agreement whereby 100% of the total claim will be paid by the 25th of each month, subject to deliverables being met.
- Withholding tax of 30% shall be charged if a valid tax clearance is not presented at the time of payment.
- Other activity charges including venue, travel to and from the hotels to activity venues, accommodation and meals will be covered by Sightsavers.
Skills and Experience
Minimal qualifications for a Lead Consultant/ Team Members
Qualifications and experience:
- Degree in Public Health, Social Sciences, or related disciplines (post-graduate degree will be an advantage).
- Extensive experience in programme/project management, ideally in an INGO setting.
- Technical knowledge of Eye Health in Zimbabwe
- Understanding of Disability Inclusive Development
- Experience in working with OPDs groups will be an added advantage.
- Experience in monitoring and evaluation and research
- Understanding of the health system in Zimbabwe
- Experience in advocacy.
Core Behaviors:
- Coordination, networking and influencing both within and outside the organization
- Communicating – Understands how their role contributes to the organization vision. Communicates confidently and effectively with colleagues and partners
- Decision-making – Gathers relevant information and uses effective reasoning to make timely decisions.
This is a varied and involved consultancy and the above is not an exhaustive list of duties or required professional skills. For full details of the background to this work, the approach, methodology, timelines, and budget, please see the Terms of Reference.
Next Steps
How to Express Your Interest
Sightsavers is committed to running a fair and transparent tender process and ensuring that all bidders are treated and assessed equally during this process. To apply for this exciting consultancy, please read the Terms of Reference carefully. You will need to upload your CV (or CVs if you are representing a team) and complete the online Expression of Interest form (EOI). The form contains a section where budget details can be added. We are also keen to receive examples of previous similar work if possible, and you will be given the chance to reference this in the EOI form.
Candidates are welcome to demonstrate their ability to match the person specification by expanding on how their experience, training and/or qualifications might have provided them with the knowledge or skills required for the role. Successful candidates will be appointed on merit.
As an Equal Opportunity Employer, we actively encourage Expressions of Interest from all sections of the community. Qualified people with a disability are particularly encouraged to express their interest.
The client requests no contact from agencies or media sales.
Location: Reading, Hybrid (at least twice a month to Reading Office)
Hours: Full time
Salary: £40,000 per annum
Contract Type: 12 month FTC
Campaign Closes: 18th February 2026
First Stage Interviews: 25th & 26th February 2026
Second Stage Interviews: 3rd or 5th March 2026
On occasion, we might close a vacancy early due to a high number of applications being received. Interested candidates are encouraged to submit their application as early as possible.
At Make A Wish UK, we create life changing wishes for children with critical illnesses. Our Special Events programme plays a vital role in making those wishes possible by raising essential income, inspiring supporters and bringing our community together. We are looking for a talented and driven Special Events Manager to lead, shape and grow our portfolio of high profile events. From elegant gala dinners and supporter receptions to new and innovative fundraising opportunities, you will be at the heart of creating experiences that make a meaningful difference.
Core Purpose
To lead the delivery and growth of Make A Wish’s programme of Special Events, maximising net income, strengthening donor and supporter stewardship, and identifying new opportunities across the organisation and beyond to enhance and expand our events portfolio. This role also supports wider departmental events, including those connected to Art of Wishes, while inspiring and managing supporters, committee members, suppliers and volunteers. In addition, the role oversees the stewardship events programme delivered by the Events Officer, ensuring exceptional experiences for all involved.
To be successful in this role you will need:
Essential Criteria
- Ability to prepare materials to support a range of audiences and requirements, from presentations through to toolkits, meeting notes etc.
- Excellent communication skills, including
- Ability to work effectively at different levels in the organisation
- Ability to articulate core concepts in different formats and approaches
- Ability to negotiate and influence across different organisational levels
- Work as part of a cross functional team
- Understanding of regulatory frameworks, best practice and ethical issues related to
- Marketing and engagement with children and young people
- Content capture and use
- Knowledge of regulatory frameworks around fundraising
- Understanding of advertising and influencer regulatory frameworks
- Managing and working with user permissions and compliance around:
- User permissions
- Safeguarding
- Data protection
- Experience of working with others:
- Being part of a team delivering different objectives
- Inspiring and encouraging self-development in team members/colleagues
- Setting objective and KPIs and managing performance towards these
- Integrating volunteers and networks into teams
- Volunteer management
- Evidence and Experience of:
- Using and updating CRM tools – Salesforce
- Managing data accuracy
- Producing reports and analytics
- Reading and interpreting data
- Experience of managing finance and budget:
- Developing budgets
- Recording financial information
- Reading and understanding financial information
- Calculating basic information, particularly to show return on investment
- Managing expenses and invoicing processes
- Experience of managing and planning work:
- Working on cross team plans
- Using technology to support planning and prioritisation
- Able to use MS Office tools, in particular Outlook, Word, PowerPoint and Excel to support delivery of work
- Evidence of ongoing professional development in a related field or areas (formal or self-directed)
- Significant experience in planning large scale special events, dinners, balls, receptions or similar:
- Evidence of managing £200,000+ event budgets
- Experience planning and executing events for 200+ attendees
- Experience working with event agencies
Key Responsibilities:
Event support
- Own and develop relationships with key Make-A-Wish event supporters including committee members, suppliers, speakers and donors.
- Project manage and/or provide event support to key Make-A-Wish flagship and high-value supporter events.
- Generate income and gift in kind for Make-A-Wish owned and high value third-party events.
- Oversee the stewardship of high value third-party events by the Events Officer.
- Be the day-to-day contact for Special Events agencies and third-party suppliers, attending and leading meetings to ensure each event is executed as smoothly and successfully as possible.
- Manage internal and external event stakeholders including Make-A-Wish BCE and volunteering teams, committee members and event suppliers in relation to their role at the event.
- Attend all the Special Events and represent Make-A-Wish in a professional manner.
- Support on the development of the special events strategy with Art of Wishes & Special Events Lead and Philanthropy Director.
- Create and manage event budgets with a focus on reducing costs and maximising net income/budget relieving GIK.
- Complete event performance evaluations including wrap-up analysis, measure against KPIs and review if goals were achieved.
- Oversee the post-event financial administration and processes with Supporter Care Team and Philanthropy Team to ensure a positive guest experience.
- Support internal teams in event planning to maximise opportunities and ensure consistent delivery.
- Identify additional opportunities for the programme both internally and externally.
- Work to identify and secure sponsorship partners for events.
Line management
- Provide engaging and motivating leadership, coaching, management and development of one direct report (Special Events Officer) which includes quarterly coaching conversations, career development conversations and more.
Supporter Management
- Support and manage organising Committees to ensure each event is executed as smoothly and successfully as possible.
- Lead committee meetings.
- Develop relationships with event supporters to increase support and GIK donations.
- Oversee the supporter journey of prize donors, prize winners and wish sponsors, including but not limited to thanking and providing feedback post-event, prize fulfilment, building long-term and sustainable relationships through correspondence.
- Work with the Volunteering team and Special Events Officer to manage volunteers including recruitment, pre-event briefings, communications, on the day and post-event thanking.
Communications and Internal Collaboration
- Take responsibility for maintaining and updating the supporter database with any event and guest details ensuring it is GDPR compliant.
- Leading and supporting on events and projects across the organisation as required.
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
The client requests no contact from agencies or media sales.
Job Advert
Chief Executive Officer
28 hours a week
Full time salary £48,587 to £51,627 (Actual pro rata salary £36,769 to £39,069)
Are you an inspirational strategic leader who is passionate about supporting and empowering women to achieve a better quality of life through prevention, intervention, recovery and empowerment? This is an exciting opportunity to lead one of the most established Women Centres in our 41st year of supporting women and their children across Calderdale, Kirklees and Bradford.
In the role you will:
•Provide strategic leadership, build effective partnerships and grow sustainable income.
•Implement Women Centre’s vision and strategy in partnership with the Board of
Trustees and senior management team.
•Lead and manage the charity, acting as ambassador and spokesperson.
•Grow opportunities and strengthen reputation as a leading voice for women and girls.
•Keep women and girls’ voices central to all work and decisions.
•Build and lead the senior management team for impactful, safe and effective
service delivery.
The postholder will be based in our Halifax Office, but will be expected to work across Calderdale, Kirklees and Bradford.
For more information about WomenCentre and to download an application pack with full details about the role please visit Vacancies | WomenCentre Calderdale and Kirklees
Closing date for applications Mon 9 Feb 2026 9am
Shortlisting: Wed 11 Feb 2026 and interview notification to candidates: Thu 12 Feb 2026.
Interviews: Wed 18 and Thu 19 Feb 2026 – this is a 2-day interview process at our Huddersfield Office.
This post is open to women only – Equality Act 2010, Schedule 9, Part 1 applies
Company number: 06084795 Charity number: 1118366
The client requests no contact from agencies or media sales.
We are looking for a temporary events officer for a passionate and collaborative disability charity. You will manage an agreed portfolio of fundraising events, taking place throughout the year. You will also provide high levels of supporter care.
This is hybrid role with 2 days a week in the London office and you will be needed until they recruit for the permanent role.
The Role
Lead on the delivery of a number of events from the agreed portfolio; both owned and third party events. Responsibilities to include researching an events feasibility, planning, marketing, recruiting participants, and evaluation. Providing high levels of supporter care and ensuring income and expenditure targets are met or exceeded for each event.
Where required, assist with developing business cases for new events, by following the established approval process, and evidencing your case with supporter-led insight, market research and financial and non-financial KPIs.
Work closely with colleagues in marketing, press and PR in producing and implementing a marketing and PR plan for all events within remit, including researching and developing publicity plans for individual events and contributing to the development of any printed materials, web content and social media.
Prepare and manage personal budgets, always looking for ways to increase income streams and decrease expenditure Manage relationships with internal,external suppliers, event providers and key stakeholders to ensure efficient event delivery and added value for participants.
Ensure that all challenge events are contracted, adhere to the law and that adequate health & safety measures are in place.
Supervise volunteers where necessary, both in the office and at events.
Work closely with colleagues on the development and implementation of a recruitment stewardship plan, including first contact, fulfilment, correspondence and administrative systems, to ensure maximum supporter satisfaction, income and retention.
Build long term relationships with supporters by creating a first class supporter experience, having regular contact through email, social media and telephone conversations.
Working with the Data team, implement communication plans for supporters to ensure that they are receiving the highest levels of support.
The Candidate
Experience of working within a fundraising, Supporter care, marketing or customer service environment
Experience in event organisation
Customer relationship management experience including database management
Experience of executing marketing and communications plans through traditional and new media
Experience of working with agencies and suppliers
Familiarity with Microsoft packages (Word, Excel, Outlook, Powerpoint)
Familiarity with social media channels (Facebook, twitter, Instagram)
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you a natural relationship-builder who is motivated by the impact your work can have? We are a young and vibrant charity that is dedicated to supporting those who have been bereaved by suicide.
We are looking for a Corporate Partnerships Officer to join our fundraising team. Reporting directly to our CEO, you will play a crucial role in helping us to grow our income and support more people.
This role is a 12-month placement from 1st April 2026 - 31st March 2027 funded by The Rank Foundation as part of their Time to Shine Leadership Programme (see below).
You will contribute to the charity's overall fundraising strategy by actively seeking, securing, and managing mutually beneficial corporate partnerships. It will involve preparing compelling proposals, cultivating relationships, and ensuring high standards of stewardship.
We would like to hear from you even if you don’t feel you have all the skills or experience mentioned in the accompanying job description but you do share our values and mission.
Time to Shine Leadership Programme
The Time to Shine Leadership Programme is aimed at those who are currently unemployed or underemployed and provides a unique opportunity to gain valuable experience within a charity as part of a 12-month work placement. It incorporates personal and professional development activities, including several residential events, as well as membership of the RankNet community and access to a mentor.
The key upcoming dates to be aware of are 28th April and 6th May for the programme launch - you will need to be available to attend these (travel expenses will be covered).
There is a link to find out more information in the accompanying job description.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview
FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.
This exciting post will be working with children who have experienced or been affected by domestic abuse and sexual violence. Focusing on standard and medium risk cases, this role will provide practical and emotional support to children and young people, whilst working proactively with other professionals, with an emphasis on early intervention and awareness raising.
FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables.
This role may include evening and weekend work when required. It is fixed term until October 2026.
Key Responsibilities
- Manage a caseload of low to high risk children and young people, predominantly through face to face appointments but also utilising virtual technologies and group work.
- Plan, recruit and deliver group work interventions for children and young people alongside colleagues.
- Complete an initial assessment of the child’s needs so that you can identify and plan the support needed to address issues and prevent any problems from escalating.
- Assess the needs of the child and devise appropriate support and safety plans with due regard to the dynamic nature of risk.
- Proactively engage with children and young people affected by DA/SV by providing therapeutic sessions tailed to their needs in where they are in their recovery journey.
- Risk assess and follow FearFree safety procedures to ensure personal safety and that of service users and other staff at all times.
- Actively support carers and parents in how to support their CYP affected by trauma. This may include working together to ensure the child is support at every stage in their recovery journey.
- Respond to emergencies and crises with a focus on the child’s wellbeing and safeguarding.
- Provide child-centred, trauma responsive support to all your cases taking in considering different learning needs, to empower the young person to make informed choices.
- Enable service users to participate in the design, delivery and evaluation of services.
- Keeping the child’s voice central to all support and decision making wherever possible: taking the time to talk through and work with the individual child’s understanding around safeguarding and why we need to share certain things.
- Act as duty officer, responding to incoming calls, logging referrals and making assigned outgoing calls, according to the duty rota.
- Work effectively within a multi-agency framework, consisting of the MARAC and local partnership responses to domestic abuse and sexual violence, in order to reduce the risk for service users and their families.
- Be proactive with your line manager to carry out periodic case reviews.
- Respect and value the diversity of the community in which the services work in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.
Application
To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree.
The closing date for this role is 6th February 2026. We reserve the right to close the vacancy earlier if sufficient applications are received before then, so early applications are encouraged.
For information about the processing of your personal data at FearFree, please visit our website.
FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
The client requests no contact from agencies or media sales.


