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NFP People, Multiple Locations (Hybrid)
£32,881 per annum (London weighted) or £28,886 per annum (Regional)
Posted 3 days ago
Closing in 3 days
Cambridge House, London (On-site)
£37,000 - £38,000 per year
Managing our team of tenancy rights caseworkers , providing high quality advice and casework to private renters.
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Yada, Worthing (On-site)
£15.89 per hour (£28,919.80 pa FTE)
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£47,100 per year
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Staffordshire Pathway Project, Staffordshire (On-site)
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Marine Society and Sea Cadets, London (Hybrid)
£40,000 - £42,000 per year
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Allsorts Youth Project, Brighton and Hove (On-site)
Salary: £32,061 pro rata
Creative, dynamic storytelling with purpose! Could you play a crucial role in improving the lives of LGBTQ+ young people in Sussex?
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Make-A-Wish UK, Reading, Berkshire (Hybrid)
£40,000 per year
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WOMENCENTRE, Halifax (On-site)
Full time salary £48,587 to £51,627 (Actual pro rata salary £36,769 to £39,069)
Exciting opportunity to lead an established Women's Charity in West Yorkshire.
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Third Solutions, London (Hybrid)
Up to £14.99 per hour
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FearFree, BA14, Trowbridge (On-site)
£25,742 - £27,742 per annum (pro rata - £20,811.89 - £22,493.51 for 30 hours per week)
Posted 1 week ago
Page 18 of 37
NFP People
Greater London (Hybrid)
Stratford, Greater London
Manchester, Greater Manchester
£32,881 per annum (London weighted) or £28,886 per annum (Regional)
Full-time
Permanent or contract (Permanent and Fixed Term (up to 9 months))
Job description

Housing Income Officer

We are looking for a Housing Income Officer to join an Income Management Team, this is an exciting opportunity to play a key role in supporting residents, reducing arrears and maximising income.

Position: Housing Income Officer
Location: Stratford, London or Trafford, Manchester with hybrid working (20 to 40% office based)
Salary: £32,881 per annum (London weighted) or £28,886 per annum (Regional)
Hours: Full time, 35 hours per week
Contract: Permanent and Fixed Term (up to 9 months)
Closing Date: 15 February 2026
Interviews: Week commencing 23 February 2026
Start Date: 30 March 2026

The Role

This role is about ownership, resilience and impact. You will manage a portfolio of customer accounts, working proactively to reduce arrears, prevent bad debt and support residents to sustain their tenancies.

You will be at the heart of a fast paced, customer focused service, speaking with residents daily, negotiating repayment plans and making confident decisions to move cases forward. Where necessary, you will play an active role in preparing and referring cases for court and attending hearings.

You will:

  • Manage your own portfolio of accounts, reducing arrears and minimising bad debt
  • Negotiate and agree repayment plans in line with policies and pre court protocols
  • Support residents to maximise income, including signposting to welfare, employment and money advice services
  • Take appropriate action to recover debt, including serving notices and preparing court applications
  • Handle inbound and outbound calls in a high volume environment
  • Attend court hearings when required

About You

We are seeking a confident, resilient and customer focused professional who can balance income recovery with meaningful resident support.

You will bring:

  • Proven experience in customer service in a fast paced and challenging environment
  • Excellent listening, influencing and negotiation skills
  • The ability to remain calm in difficult conversations
  • Strong organisational skills and the ability to prioritise workloads
  • Confidence in making sound, independent decisions
  • Experience in arrears management, debt recovery or income collection (desirable)
  • An understanding of welfare benefits and their impact on residents (desirable)

Benefits Include

  • Excellent pension plan with up to 6% double contribution
  • 28 days annual leave plus bank holidays, rising to 31 days with service
  • Westfield Health Cash Plan
  • Non contributory life assurance
  • Up to 21 hours volunteering paid days
  • Lifestyle benefits and Employee Assistance Programme
  • And many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

About the Organisation

One of the UK’s leading housing associations and developers, founded on the belief that high quality housing is vital for people’s health, happiness and security. Over 250,000 people call our properties home and we serve diverse communities across London, the South East and the North West.

People are at the heart of everything we do and our success depends on employing and supporting the very best people. We are proud to be a Disability Confident Leader and committed to building an inclusive workplace where everyone feels welcome.

Other roles you may have experience of could include: Income Officer, Arrears Officer, Customer Account Lead, Rent Officer, Debt Recovery Officer, Housing Officer, Revenue Officer, Financial Inclusion Officer

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Organisation
NFP People View profile Organisation type Advertising Agency Company size 6 - 10
Posted on: 02 February 2026
Closing date: 15 February 2026 at 23:30
Job ref: 8117
Tags: Finance, Customer Service, Housing, Customer support, Property Management