Volunteer volunteer roles in Cardiff, wales

Plateful Café works to relieve poverty and isolation amongst refugees, asylum seekers and ethnic minorities in Lewisham. Our commitment is to reach the most vulnerable people in our community and open a pathway to employment for people who have asylum here. Refugees will benefit from workshops, training skills and knowledge relevant for the catering industry. Plateful Cafe are committed to creating an inclusive environment for all volunteers and team members. We are an equal opportunities provider and actively encourage applications from people with a refugee background.

What will the role involve?

• Looking for partnership opportunities with the private sector.
• Assisting with the development and ongoing work of Businesses Fundraising Action Group.
• Assisting in planning fundraising strategies with local businesses.
• Reporting on businesses partnerships and recent developments at Plateful Café.
• Working in partnership with the Plateful Café fundraising team.

Essential:

• Excellent communication skills.
• Experience of working with corporates.
• Expertise in new project creation and developing business links.

Desirable:

• Previous experience in fundraising and/or marketing.

What difference will you make?

• Helping to establish a new Business support group and a sustainable long-term funding structure.
• Developing and maintaining a funding mix, not relying on only one stream of funding.
• Helping local refugees find employment and enter the workforce much sooner than they otherwise might.

Job description:

Job Title: Learning & Development Specialist

Location: Remote (UK-based)

Department: People & Culture

Reports To: Manager: Learning & Development

About QuilomboUK

QuilomboUK is a trailblazing organisation dedicated to advancing diversity, equity, inclusion (D&I), and social justice. Rooted in a People First philosophy, we empower individuals and teams to drive systemic change through equitable learning and growth opportunities.

Role Overview

As the Learning & Development Specialist, you will lead the design and delivery of impactful learning programs that align with QuilomboUK’s mission and strategic goals. You’ll develop leadership curricula, create engaging instructional materials, oversee induction training, and continuously refine L&D initiatives based on feedback and data. This role is ideal for a creative, data-driven professional passionate about fostering inclusive leadership and equipping teams with the skills to advance social justice.

Key Responsibilities

Leadership Development & Training

• Design and implement leadership training curricula, workshops, and coaching programs that cultivate inclusive, equitable, and socially conscious leaders.
• Partner with senior leaders to identify skill gaps and align learning and development (L&D) strategies with organisational objectives.
• Facilitate dynamic workshops on topics like anti-bias leadership, conflict resolution, and change management.

Instructional Design & Content Development

• Create engaging, accessible learning materials, including e-learning modules, facilitator guides, videos, and assessments, using tools like Articulate 360 or Adobe Captivate.
• Embed D&I principles and social justice themes into all content, ensuring cultural relevance and representation.
• Develop microlearning resources and toolkits to support continuous, self-directed learning in a remote environment.

AI-Enhanced Instructional Design

• Using various platforms, create dynamic, AI-generated content (e.g., simulations, scenario-based learning), and adaptive e-learning modules.
• Build AI-driven assessments and feedback loops to measure knowledge retention and behavioural change.

Onboarding & Integration

• Lead the design and delivery of induction programs that immerse new hires in QuilomboUK’s mission, values, and D&I commitments.
• Collaborate with cross-functional teams to ensure onboarding content reflects role-specific and cultural integration needs.
• Monitor new hire feedback to refine onboarding experiences and reduce time-to-productivity.

Training Evaluation & Continuous Improvement

• Measure training effectiveness using key performance indicators (KPIs) such as engagement rates, knowledge retention, and behavioural change.
• Analyse feedback surveys, LMS data, and performance metrics to identify gaps and iterate on content.
• Stay ahead of L&D trends (e.g., gamification, AI-driven learning) to innovate QuilomboUK’s programs.

D&I Integration

• Ensure all learning initiatives prioritise equity, cultural competence, and trauma-informed approaches.
• Partner with ERG (Employee Resource Group) leaders to co-create programs that address systemic inequities.
• Advocate for accessible learning design, including accommodations for neurodiverse individuals and those with disabilities.

Qualifications

• Experience: 3+ years in L&D, instructional design, or leadership development, ideally within mission-driven or D&I-focused organisations, with hands-on experience using AI tools.
• Skills:
• Expertise in e-learning authoring tools (e.g., Articulate, Canva) and LMS platforms.
• Strong facilitation and storytelling skills for remote and hybrid audiences.
• Proficiency in data analysis tools (e.g., Excel, Power BI) to measure program impact.
• Proficiency in prompt engineering for generative AI tools (e.g., ChatGPT, Claude) to create scalable content.
• Knowledge:
• Deep understanding of adult learning theories, inclusive pedagogy, and social justice frameworks.
• Familiarity with UK compliance standards related to workplace training.
• Understanding of ethical AI frameworks, algorithmic bias mitigation, and GDPR-compliant AI use in HR.
• Familiarity with AI and how it can amplify (or hinder) equitable learning outcomes.
• Alignment: Passionate about QuilomboUK’s mission and the role of L&D in driving equitable change.

Personal Attributes

• A visionary thinker who balances creativity with analytical rigour.
• Collaborative bridge-builder who engages stakeholders at all levels.
• Adaptive and empathetic, with a knack for simplifying complex concepts.
• Committed to lifelong learning and amplifying underrepresented voices.

Cancer support charity The Mulberry Centre, is looking for new volunteers with flexible availability to help us set up and run out stall at a variety of fun community fundraising & enagement events, mainly in West London - Hounslow, Richmond & Ealing area. Come and sell rafle tickets, inspire donations, hold a collection bucket, give out leaflets and engage with the public at our own events and at fetes, fairs and stadium days.

We are looking for new volunteers who live in Hounslow, Richmond or Ealing boroughs who can take on a postcode area and deliver and collect our collection cans, and reseach and identify potential new can placement venues. Enthusiasm, local knowledge and good communication skills required.

Help us prevent violent and harmful behaviour.

The Mindful Foundation is a growing UK charity working across abuse prevention, emotional wellbeing, trauma recovery, and victim support. We’re looking for a Volunteer Fundraiser to help us find and apply for grants to support our work.

You would mainly support funding applications and grant research for our three core projects:

• Think Different: Prevent Harm Through Education
A trauma-informed early intervention programme for children and young people aged 8–18 in schools, alternative provision settings, and foster care.

• True Power: Change Starts Inside
A behavioural change programme supporting offenders and helping reduce reoffending through emotional awareness and accountability.

• ListenApp
A discreet victim support app designed to help people experiencing abuse access support safely.

This role is ideal for someone with experience in fundraising, bid writing, grant research, or the charity sector, or someone wanting to build experience whilst contributing to meaningful work.

What you’ll do:
• Research grant and funding opportunities
• Help prepare and submit funding applications
• Identify trusts, foundations, and community funding streams
• Support the growth of an early-stage charity making real impact

We’re looking for someone who is:
• Organised and reliable
• A strong written communicator
• Passionate about social impact
• Able to work independently

This is a flexible remote volunteer role of around 3–6 hours per week. There is potential for the role to become paid in future as the charity grows and funding develops.

Do you enjoy creating thoughtful and engaging content and want to use your skills for good?

Action on Spiritual Abuse is looking for a volunteer to help create social media posts and email content that:

· raises awareness of spiritual abuse

· promotes our charity’s work

· helps survivors find support

You will be making a huge difference to our work as a charity and the lives of survivors.

About our charity:

We believe in a world where everyone who has experienced harm in a spiritual, religious, or faith-based context is:

· Heard and understood

· Properly supported

We are working towards a world where every faith and secular organisation:

· Knows how to recognise and respond to spiritual abuse

· Understands what a healthy religious or spiritual culture looks like

We run a support service for survivors, deliver training to faith and statutory organisations, and are driving forwards research.

 And we need your help to communicate our work to the world and help survivors know that support is available.

What you’ll do:

· Draft social media posts and email newsletters, using blog content as inspiration (you can use AI in certain ways if you want to)

· Create engaging graphics using Canva

· Help shape clear, compassionate and engaging messaging

· Support our campaigns and awareness‑raising work

What we’re looking for:

· Strong written communication skills

· Strong design skills, using Canva or similar

· Experience (paid or voluntary) with social media or email content

· Ability to write sensitively about difficult issues

· Reliability

⏰ Time commitment: around 2–3 hours per week (flexible)
 �� Location: remote
 ��️ Not a frontline role – no direct survivor support expected

You’ll be supported by a small, values‑driven team and make a meaningful contribution to the lives of survivors of spiritual abuse.

To apply:
Please send a short expression of interest and relevant examples of content you have created via this form: https://wkf.ms/43480G5

 ⚽️ Volunteer Football Coach Wanted! ⚽️

Kenningwell United Women’s Football Club (KUWFC) – Tier 7 National League
Dulwich/Peckham | Flexible, up to 9 hrs/week

Ready to make your mark in women’s football?
Kenningwell United WFC is searching for a passionate, qualified coach to lead our ambitious first team and spark the next wave of talent in South London! If you believe in equality, teamwork, and unlocking potential, this is your chance to be a game-changer and help shape the future of women’s football.

What Makes KUWFC Special?

We compete in National League Tier 7 – the heart of grassroots football in South London

Strong connections with Crystal Palace and London City Lionesses (National Super League clubs)
Work alongside ex-Chelsea professionals
Proud members of She’s Got Skills collective championing wellbeing, inclusion, and community engagement

We use Kubios and Elite HRV systems for athlete monitoring** – giving you access to cutting-edge sports science

 What You’ll Do:
- ⚡ Deliver high-energy training sessions to build skills, fitness, and confidence
- ⚡ Coach the team on match days and club events—bring your tactical flair!
- ⚡ Champion a positive, inclusive team culture where every player thrives
- ⚡ Collaborate with club leaders and volunteers to drive our mission forward
- ⚡ Offer feedback and support that lifts players—and the whole squad

What We’re Looking For:
✔ UEFA C Diploma (minimum) or higher
✔ Experience coaching women or girls (preferred, not essential)
✔ Motivator, organiser, and communicator extraordinaire
✔ Passion for women’s sport and community impact
✔ DBS check (we can help arrange)
✔ Female coaches encouraged—bring your energy!

Why Coach With KUWFC?
- �� Lead and inspire a talented, ambitious team
- �� Be part of a vibrant, welcoming club community
- �� Flexible volunteering—fit coaching around your life
- �� Professional references and recognition for your next big step
- �� Help grow women’s football and empower players in South London

Ready to step up and make a real difference?
Send us a brief note about you or your sport CV 
Kenningwell United WFC welcomes coaches from all backgrounds. Bring your passion—let’s change the game together!

 Video Editor

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons. Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance.We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace. To learn more about our impactful work at Quilombo UK, we encourage you to explore our website and YouTube channel. 

Join us in leading positive change!

About the position

The Video Editor Assistant will help coordinate all video and podcast production activities, supporting the design and delivery of high-quality content across various platforms. This role provides flexibility and autonomy, with opportunities for professional growth and development.

Location: Remote

Main Responsibilities

• Prepare and edit diverse video content for social media, including documentaries, promos and highlight videos.

• Adhere to a clear and comprehensive system for content files and archives.

• Assist in post-production-related tasks as needed.

• Contribute to the creative process of production of videos, by sharing ideas and discussing themes and directions of projects 

• Prepare and edit footage to uphold brand style 

• Find scripts and other source materials for video and podcast projects.

• Maintain a clear and comprehensive system for content files and archives.

• Assist in production-related tasks as needed.

• Monitor post-production processes to ensure accurate completion of details.

• Edit video content for various platforms, including web, social media, and broadcast.

• Collaborate with the creative team to develop and execute the visual style and narrative structure of video projects.

• Apply sound effects, music, graphics, and special effects to enhance the final product.

• Ensure all video content adheres to brand guidelines and quality standards.

• Manage and maintain video and podcast files, ensuring proper storage and organization.

• Meet deadlines and manage multiple projects simultaneously.

 Essential

• Demonstrate experience with Adobe Premier Pro

• Experience with Final Cut, Da Vinci Resolve  and Avid (not essential, but an advantage).

• Demonstrate some video production experience 

• Strong communication and interpersonal skills 

• Flexibility and openness to work on a variety of tasks 

• Focused, organized and able to prioritize and execute tasks independently 

• Passion in martial arts is preferable, although not a must

• Well-organized, proactive, self-starter, and able to deliver tasks efficiently.

• Good time-management skills.

Desirable

• Bachelor’s degree in film studies, Cinematography, or a related field.

• Experience with colour correction and sound design.

• Familiarity with graphic design software such as Adobe After Effects and Photoshop.

• Experience in a fast-paced production environment.

• Knowledge of podcast production and editing.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

Unfortunately, thousands of cats each year are abandoned or have strayed and rely on charities like Cats Protection for help. Becoming a trap, neuter and return (TNR) volunteer is one way you can make a real difference to cats in your local area. Our TNR volunteers help reduce the number of feral cats by raising awareness of our TNR programmes, setting humane traps to safely capture cats, taking them to local vets to be neutered, and hopefully returning them back to their territory. Local TNR programmes are crucial, as feral and abandoned cats present a huge challenge for communities across the UK.

You can expect us to 

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

• Trapping cats using humane methods
• Taking cats to local vets to be neutered 
• Returning cats to their territory or finding a suitable alternative

The role might also include:

• Regular feeding of feral colonies
• Promoting neutering by building relationships with farmers, land owners and local businesses
• Liaising with vets to promote and arrange neutering 

Time expectation 

This is a flexible role and the hours will vary depending on the number of cats identified for specific TNR campaigns. Our current TNR volunteers spend about 2 to 3 hours per week in this role which can be shared by more than one volunteer if needed. 

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Stories Volunteer

Do you love the challenge of telling a good story? Do you enjoy listening to other people and learning about their experiences? We’re looking for a great communicator with a flair for the written word to help us develop a bank of stories about our volunteers. 

We have more than 2000 volunteers who help us deliver life-changing services, raise money and campaign for change. Our volunteers have a wealth of experiences, backgrounds and stories to tell. We’re looking to capture these stories so we can recognise and demonstrate the impact our volunteers have and share the news of their amazing contribution.

Suggested Involvement: Flexible and ongoing. Approximately 1-2 stories per month.

Location: Remote/online

Supervised by: The Volunteering Team

Main Tasks

• Interviewing volunteers by phone or video call

• Writing up volunteer stories engagingly for various channels e.g. social media, Shelter website, intranet and our volunteer newsletter

• Ensuring permissions are collected and recorded

• Maintaining a positive relationship with the volunteer while interviewing them, writing up their story and following up with any subsequent questions

Skills and experience required

• Experience with writing and publishing pieces either as part of your work, hobby or previous volunteering. 

• Experience with researching and/or interviewing to gather information.

• Accurate spelling and grammar as well as a creative and engaging approach to telling stories.

• Confident use of IT and awareness of online platforms.

• Excellent communication and listening skills. 

• Willingness to follow Shelter’s policies including Volunteering, Data Protection, Confidentiality and Equality & Diversity.

Induction, learning & development

To enable you to take part in this opportunity, Shelter will:

• Provide you with a Volunteer Handbook and all policies and procedures

• Provide an induction into your role

• Provide access to learning on Data Protection, Safeguarding and Screen Wellness

Benefits of volunteering with Shelter

• Supporting Shelter in our fight against bad housing and homelessness

• Gain valuable experience and enhance your CV

• Meet new people and be part of a great team

• Build your confidence and develop transferable skills

Next steps

• Please complete an online application for this role by clicking ‘fill in an application’. 

• After you have applied, we will invite successful candidates to an informal interview to discuss the role further. At this point, we will also you to share a piece you have written of approximately 500-1,000 words.

• Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information.

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment. 

Are you looking for a meaningful and flexible volunteering opportunity that also helps you develop valuable communication and interpersonal skills? Join the Talking Bubble Project and help tackle loneliness through the power of a simple phone call.

Since the pandemic, many befriending services have reduced or closed—but Talking Bubble remains one of the few projects continuing to provide regular, phone-based companionship to people who need it most. Demand for this support remains high, and we are currently looking for compassionate, English-speaking volunteers across the UK.

What is the Talking Bubble Project?

☎︎ Talking Bubble is a phone-based befriending service connecting volunteers with older adults and vulnerable individuals experiencing loneliness and social isolation. Through regular weekly calls, volunteers provide conversation, consistency, and human connection to those who may otherwise feel isolated.

Even a short conversation can have a lasting impact.

Why Volunteer With Us?

✔ Make a genuine difference in someone’s life
✔ Volunteer flexibly from the comfort of your own home
✔ Receive full training, ongoing support, and a reference upon completion
✔ Gain experience in active listening, communication, empathy, and relationship-building
✔ Opportunity for reflective learning and experience relevant to helping professions

This role may particularly appeal to students or graduates interested in psychology, counselling, mental health, social care, or related fields who are seeking meaningful experience alongside their studies or professional development.

Where appropriate, we are also happy to provide feedback, complete placement documentation, or support reports/forms required by universities or training providers.

What You’ll Need

✅ No previous experience required—just empathy, reliability, and a willingness to listen
✅ Volunteers must complete Safeguarding Adults Level 2 training and undergo a DBS check (both provided free of charge)
✅ Must be a UK resident

How to Get Involved

Apply now via the CharityJob website or contact us directly for more information.

Together, we can keep connection alive—one call at a time.

Every disabled person should have the opportunity to connect with others and be included in the world. Which is why we’re here, in people’s homes, centres and communities, focusing on the things a person can do, not what they can’t. We celebrate the moments of connection that bring more joy to life. Together, we always find a way, no matter how many barriers a person might face.

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

About the role:

As a community champion volunteer you’ll be supporting Sense’s fundraising team, playing a vital role in helping Sense to raise funds and awareness to support people with complex disabilities. 

You’ll engage with individuals, local businesses, and regional press to share our mission, organise events, and inspire others to take action. Whether you’re great at planning events, researching opportunities or connecting with your community, this role has something for you.  

This is a flexible role, with the opportunity to volunteer either virtually or in your local community. We are looking for volunteers able to offer a minimum commitment of 2 hours per month. 

We’re looking for people who are passionate about Sense’s work to support disabled people with complex needs and who have a calm, kind and friendly personality.

Please note that you will not be providing care for the people Sense supports as part of this role.

Due to the nature of the volunteer role, we cannot accept applications for anyone under the age of 18.

The four areas of the role:

As a Community Champion, you’ll have the opportunity to take part in a variety of activities, organised into four main role categories. You can choose to get involved in one or more of these areas, and we’ll discuss your preferences with you as part of the application process. Please note, we don’t expect volunteers to take on every area. Instead, we’ll focus on what interests you most and shape the role around your strengths and skills.

Event volunteer:

Support Sense’s Community Fundraising team by:

• Organising your own fundraising events in aid of Sense.
• Supporting and participating in fundraising events at your local Sense services, and shops.
• Supporting with fundraising admin, for example sourcing prizes for Sense fundraisers.

Skills needed:

• Creative, with fresh fundraising ideas and enthusiasm.
• Organised, with the ability help co-ordinate multiple aspects of an event.

Local public relations (PR) volunteer:

Boost Sense’s profile in your local community by:

• Writing content for local press releases.
• Building a network of local media contacts.
• Supporting regional output of national campaigns. 

Skills needed:

• Strong written communication
• Able to follow branding and messaging guidelines.
• Self-motivated and proactive in seeking opportunities. 

Fundraising researcher:

Help boost Sense’s regional income by researching available grants, partnerships and other local connections. Responsibilities include:

• Researching local grants and business partnerships.
• Researching networking events.
• Helping us to source prizes for Sense fundraising events.

Skills needed:

• Self-motivated, with the ability to work independently.
• Organised, ensuring new leads are accurately recorded and shared. 

Community connector:

Act as an ambassador for Sense, attending events across your community to thank supporters, and forge new partnerships.

• Attending cheque presentations, thanking our supporters.
• Giving presentations about Sense to local schools and community groups.
• Engaging with local businesses and groups, to forge new relationships for Sense.

Skills needed:

• Strong communication skills and enjoys public speaking opportunities.
• Well-connected in their local area, and love engaging with people.

What we offer you:

As one of our volunteers, you’ll get:

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

Our values:

Everything we do is underpinned by five core values. These values shape the way we work every day. Our values are:

• We include
• We collaborate
• We find a way
• We challenge
• We celebrate

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who us.

Through volunteering, you can help us to reach every family who needs us.

As a Stockroom Volunteer in our Whitchurch shop, you will help us sort, price and display donated items. You will also assist with keeping the stockroom organised and tidy. This is a great opportunity to gain valuable retail experience, meet new people and support children with life-shortening conditions, and their families.

Our Whitchurch shop is located in a lovely village setting, with many local and returning customers. Whitchurch village is a charity shop hotspot, meaning there is lots of competition.

The staff and volunteers ensure the stock is merchandised beautifully and priced competitively to keep the customer coming back.

The team have hosted many a film crew including for 'Hayley goes...' who visited the shop to understand how shopping at charity shops is environmentally responsible.

The shop is open 9am-5:15 Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Considerations:

Age requirement: 16+

Location: 50a Merthyr Road, Whitchurch

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•Sorting and pricing donations according to our guidelines (or your own knowledge if applicable);

•Preparing items for sale, including steaming, ironing, tagging and labeling;

•Moving items from the stockroom to the shop floor;

•Keeping the stockroom clean and safe of any hazards.

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

Here's what you can expect from our training:

•A flexible schedule that suits your availability;

•Learn about our Big Ambition, vision, values and policies;

• Learn how to handle, store and dispose of donated goods safely and hygienically;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge. 

The benefits of becoming a Retail Stockroom Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

We will ask you to provide us with the details of two referees.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

As a Till & Customer Service Volunteer at our Whitchurch shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

Our Whitchurch shop is located in a lovely village setting, with many local and returning customers. Whitchurch village is a charity shop hotspot, meaning there is lots of competition.

The staff and volunteers ensure the stock is merchandised beautifully and priced competitively to keep the customer coming back.

The team have hosted many a film crew including for 'Hayley goes...' who visited the shop to understand how shopping at charity shops is environmentally responsible.

The shop is open 9am-5:15pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Considerations:

Age requirement: 16+

Location: 50a Merthyr Road, Whitchurch

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

As a volunteer, you could be involved in various activities, depending on your preferences, skills and experience, these include:

•Providing a warm and friendly welcome to all customers entering the shop;

•Delivering excellent customer service to ensure a pleasant shopping experience;

•Handling cash transactions and operating the till with accuracy;

• Encouraging customers to sign up for Gift Aid, which increases the value of their donations;

• Selling and processing our raffle/lottery tickets;

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

Here's what you can expect from our training:

•Learn about our Big Ambition, our vision and values and how to talk about them;

• A comprehensive training and induction tailored to volunteering in our shops;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge.

The benefits of becoming a Till & Customer Service Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

We will ask you to provide us with the details of two referees.

Under 18's are not permitted to provide referees.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.