Access administrator volunteer roles

We’re looking for friendly, reliable volunteers to help look after Dorothy House donation boxes in their local area. These small but mighty boxes are found in community shops and buildings, and help to raise thousands of pounds each year. With your help we can make sure they’re always in the right places and well looked after.

This is a simple, flexible role that makes a big difference close to home.

Income from our shop collection boxes raises over £35,000 every year, and with help, this figure could be much higher. It is also an amazing way to create lasting relationships with businesses situated in the heart of our community - businesses that help promote other valuable Dorothy House news and events. Please help us keep our collection boxes visible so we can continue to raise vital funds for end-of-life care.

You’ll volunteer in your own local area, choosing routes and venues that suit you, with support from the Dorothy House team whenever you need it.

What you will be doing

• Checking in on donation boxes in local shops, cafés, and community venues (small collection boxes you often see beside shop tills).
• Swapping full boxes for empty ones and depositing the cash using our secure local systems
• Spotting new places where a box could be placed
• Building light, friendly relationships with staff and thanking them for their support
• Sharing Dorothy House leaflets or information when appropriate

The skills you need

• Trustworthy and happy to work independently
• Enjoys chatting with people in your community
• Likes practical tasks and keeping things running smoothly
• Takes pride in supporting a local cause

What's in it for you

• Be part of your local community
• Meet new people
• Give something back
• Travel and pre-agreed expenses can be reimbursed
• Full training and induction will be provided
• Learn new skills

Volunteers need to be over 18 years old and will be expected to use their own transportation and should have access to a car. Mileage will be reimbursed.

Applications are welcomed from all sections of the community.

If you would like to volunteer, please click apply!

We’re looking for friendly, reliable volunteers to help with street and shop front collections in their local area. These collections raise vital funds for Dorothy House, and your time and enthusiasm will help make sure they run smoothly and feel welcoming to the public.

This is a simple, social role that has a big impact on the care we can provide.

What you will be doing

• Taking part in organised street or shop front collections in your community
• Helping to find new places where collections could take place
• Being a warm, friendly presence for members of the public
• Making sure collection buckets are handled safely and returned as instructed

The skills you need

• Enjoy chatting with people and being out in the community
• Approachable, positive and confident speaking to the public
• Reliable and understanding of the importance of handling donations responsibly
• Enjoy being part of a team
• Trustworthy and happy to operate independently
• Likes practical tasks and keeping things running smoothly
• Takes pride in supporting a local cause

What's in it for you

• A rewarding way to support hospice care in your community
• Full training and ongoing support from the Dorothy House team
• The chance to meet new people and build confidence
• Reimbursement of agreed out of pocket expenses

Please note: 

You’ll volunteer in your local area — at shops, on high streets, at community events, and anywhere collections are taking place.

Volunteers need to be over 18 years old and will be expected to use their own transport and should have access to a car. Mileage or transport costs will be reimbursed.

Applications are welcomed from all sections of the community.

If you would like to volunteer, then please click apply!

Job description

The Pastoral and Environmental Network in the Horn of Africa (PENHA) is an African-led and inspired charity, established in 1989.  Its mission is to reduce poverty among the pastoralists in the Horn of Africa through the empowerment of communities and to foster sustainable and dignified livestock-based and non-livestock-based livelihoods. In the UK, it works with the Horn diaspora community through youth mentoring and leadership programmes. 

PENHA’s Aims and Objectives

• Sustainable livelihoods require a coordinated approach at the grassroots and policy levels. PENHA, therefore, commits itself to two goals:
• The social, cultural and economic integration of pastoral and agro-pastoral communities in the Horn of Africa
• Dynamic, diversified and sustainable pastoral and agro-pastoral livelihoods, with expanded access to information, technology, education and training
• A full and equal role for pastoral and agro-pastoralist women in public and economic life
• Peacebuilding and conflict prevention
• Development of links with the diaspora in the UK

PENHA has a team in the London Office and country chapters in the Horn of Africa region – in Ethiopia and Somaliland but works with partners in Sudan, Eritrea and Uganda as well as international partners outside the Horn of Africa.

In the UK, PENHA has a Board of Trustees, a number of research associates, volunteers and an international Advisory Group. PENHA Board of Trustees is looking for three trustees to join the London-based Board with experience in one of the following areas:

• A legal background, with financial and risk management experience;
• Knowledge of branding, marketing and fundraising, including the use of social media;
• Knowledge of the charity sector and employment law in the UK.

In addition, candidates should have an understanding of the context within which charities operate, ideally with some experience of the Horn of Africa region.

The post is unpaid and the time commitment is four to six meetings per year, with attendance at other occasional meetings and events as a representative of the charity.

The Board is responsible for submitting the Annual Report and Accounts to the Charity Commission and to Companies House. As a small charity, trustees contribute actively as part of a team in giving firm strategic direction to the organisation, setting overall policy, defining goals, setting targets and evaluating performance against agreed targets. PENHA is currently undergoing a new strategy development process and the candidate will help steer the organisation through the challenges ahead.

In addition, Board members are responsible for:

• Ensuring that the organisation complies with its constitution/memorandum and articles of association, charity law, company law and any other relevant legislation or regulations
• Ensuring that the organisation pursues its objects as defined in its governing document
• Ensuring that the organisation applies its resources exclusively in pursuance of its objects
• Safeguarding the good name and values of the organisation
• Ensuring the effective and efficient administration of the organisation
• Ensuring the financial stability of the organisation
• Protecting and managing the property of the organisation, and to ensure the proper investment of the organisation’s funds
• Appointing the senior staff and  monitoring their performance

Application Instructions

Are you interested in the causes we stand for and in joining the PENHA Board of Trustees? Please send your CV and cover letter to our UK Office Manager before 10 August 2026. If deemed necessary, we may start actioning applications/interviewing before the closing date.

PENHA is a charity registered in England in 1992 with the Charity Commission Registration Number
1038957

Role description for Safeguarding Champion (Voluntary role)
“It’s been a life-changing experience. Last week I read a book to my grandson. I never read to my children because I couldn’t.” Peter, from Read Easy Poole

Read Easy provides free, confidential, one to-one reading coaching for adults who struggle with reading, through a network of volunteer groups. Read Easy groups are changing the lives of individual adults across the country by providing them with the support they need to learn to read, and in turn opening doors for them to all sorts of new opportunities in life. You can read about the difference Read Easy makes here on our website.

Outline of the Safeguarding Champion role
As the Safeguarding Champion you will ensure that your group implements, understands and works within the Read Easy UK Safeguarding Policy and organising DBS checks when necessary.
How we will support you
You will be provided with the Management Team Handbook, training/induction, policies and guidance specifically needed for this role, including access to support from a Read Easy UK Regional Adviser, via your Team Leader. You will also be invited to Read Easy UK’s regional forums and annual conference which give volunteers an opportunity for networking with those from other groups.
What you will be doing
● Reporting and actioning any safeguarding issues raised within the Team.
● Becoming familiar with Read Easy Safeguarding and DBS policies and appendices.
● Liaising with the local Adult Safeguarding Helpdesk, to seek advice or refer a case to them for further action in accordance with the Safeguarding Policy.
● Providing an induction for new Management Team Members so they are aware of the safeguarding requirements of the group, using the resources provided.
● Providing a short Safeguarding Refresher Session at a coach meeting annually.
● Carrying out Enhanced DBS checks on behalf of the group when appropriate.
● Ensuring that the group is acting in a way that recognises its safeguarding responsibilities in all its activities.
● Being the single point of contact for anyone within the group who wants to report any form of abuse or suspected abuse, or who has concerns and needs advice.
● Attending management team meetings, typically every six to eight weeks.

The skills you will need
● Ideally experience and understanding of adult safeguarding.
● Ability to work with discretion and confidentiality when required.
● A strong commitment to improving the lives of the people Read Easy works with.
● Good communication and people skills, with a commitment to maintaining confidentiality.
● Reasonable confidence in using IT.
● The ability to use initiative and work independently.
● A willingness to abide by Read Easy policies and procedures.
● An open attitude that encourages two-way communication and willingness to ask for and offer support to the Team.
● A non-judgemental attitude and respect for others, with a commitment to equality and diversity, so that you can make everyone feel valued and included.
● Energy and enthusiasm with an average of two hours a week to commit to the role.
What is in it for you?
● Develop your knowledge and skills in relation to the safeguarding of adults
● Meet and work collaboratively with new people
● Be active and engaged, adding value to your local community
Interested
If you think you can offer the time, skills and experience that we are looking for and would be interested in taking up this role, please contact the person who sent you this role description.
Please note: All Read Easy volunteer roles are subject to Safer Recruitment procedures which include verification of identity and two references, and eligibility for Management Team roles in line with Charity Commission regulations for trustees.
Please see the ‘Introduction to Read Easy for potential Management Team volunteers’ to find out more about the structure and responsibilities of the Management Team.
 

Thank you for your interest in volunteering with VoiceAbility,

About VoiceAbility 

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.  

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website. 

Why Volunteer with VoiceAbility 

Volunteering with VoiceAbility gives you the opportunity to make a meaningful difference in your community by helping others ensure their voices are heard and valued. The roles we offer are deeply rewarding and may challenge you in new ways. You’ll develop your communication skills, meet new people, and gain a greater understanding of others, while enjoying a sense of personal fulfilment along the way! 

We ask for a minimum commitment of just 3 hours per week, but you’re welcome to volunteer for more if you’d like. Whether you're looking to give back to your community, learn something new, or simply enjoy connecting with others, we’d love to have you on board! 

Unfortunately this role cannot be used for as a placement and our mentee cannot be used as case studies.

Peer Mentors provide one-to-one short term emotional and practical support to people with mental health challenges in Camden, to help them regain their confidence and independence. This opportunity is for people to use their lived experience of mental health problems to help create a short term, supportive and understanding relationship with someone who requires support in the community. 

It’s about motivating and empowering the other person to identify their own issues and goals and helping them to find ways of resolving or reaching them – not by doing it for them, or expecting them to ‘do it the way I did it’, but by understanding and respecting different ways of working.

You will:

1. Work 1:1 with your mentee to identify & set short term realistic goals​ that would be helpful to their mental wellbeing
2. Work with them over 10 sessions to help them achieve them, maximum 20 weeks.​
3. Equip them with the tools and skills they need to continue longer term​
4. Provide a helping hand – refer mentees to other services in the local area, if appropriate.
5. Provide emotional and practical support as needed, which may include supporting mentee to find support that works for them in the community
6. Empower them to take an active part in their life choices

All volunteering will take place Monday to Friday between 09:00 and 17:00.  You will need to be over 18 years old and be living in the UK. Please note that there is no opportunity to volunteer at weekends or in the evening. 

Safeguarding Commitment Statement 

VoiceAbility are committed to safeguarding all clients who access our services. All Volunteers will be required to undertake a DBS check at the appropriate level and provide contact details for a minimum of two referees in line with our safer recruitment practice. 

ED&I Statement 

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential. 

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact the Volunteering team for further options. 

To find out more click “Apply Now”.

OVERALL PURPOSE

Overall Responsibility for Co-ordinating the service delivery and impact measurement of a chosen WFRC Project on a day-to-day basis.

This is an exciting and unique opportunity to be instrumental in the growth and development of a fast-growing women & children’s charity. We are looking for someone to be an integral part of our team by ‘masterminding’ all aspects of running a chosen community project.

With your positive approach, you will enjoy working proactively and have the ability to juggle multiple tasks and respond to the day to day needs of the programme. You will be a confident communicator with the ability to build rapport and get conversations going with a wide range of people. You will lead and coordinate a team of volunteers in the implementation and provision of a responsive, high quality and service user-focused project. Please note that this is an unpaid voluntary role, however, volunteer expenses will be covered for the right candidate.

 OPERATIONAL TASKS

Project Implementation & Delivery:

· Collaborate with stakeholders to define project scope, objectives, and deliverables.

· Develop detailed project plans, timelines, and resource allocations to guide project execution.

· Lead project team and facilitate effective communication and collaboration among team members.

· Assign tasks, set priorities, and ensure that project milestones and deadlines are met.

· Identify potential risks and obstacles to project success and develop mitigation strategies.

· Coordinate the allocation of resources, including budget, personnel, and materials, to support project activities.

· Optimise resource utilisation and identify opportunities for cost savings or efficiencies.

· Communicate project status, updates, and outcomes to internal and external stakeholders.

· Establish and implement quality assurance processes to ensure that project deliverables meet established standards and requirements.

· Maintain accurate and up-to-date project documentation, including project plans, schedules, budgets, and reports.

· Prepare and present project status reports, dashboards, and presentations to senior management and stakeholders.

 Volunteer Management:

®  To oversee recruitment, induction and training of all new project volunteers.

®  To supervise, performance manage, appraise and support the professional development of project volunteers.

®  To communicate regularly with volunteers via phone, emails, and other means of communication.

®  To manage and authorize volunteer expenses.

®  To recognize and appreciate volunteers’ efforts.

Evaluation, Monitoring & Performance:

® To set up monitoring and evaluation systems and ensure volunteer compliance.

® To produce quarterly and ad hoc performance reports.

® To monitor performance regularly, taking action where under-performance is identified in liaison with management.

Personnel & Training & Communication:

® To identify training needs and undertake "in-house" and external training as requested and approved by line manager.

® To develop one’s own professional growth with input from line manager.

SPECIFIC COMPETENCIES

Essential Skills & Experience:

· Strong understanding of project management methodologies, tools, and best practices.

· Excellent written & verbal communication, leadership, and interpersonal skills.

· Ability to work effectively in a team environment and collaborate with diverse stakeholders.

· Strong problem-solving and decision-making abilities, with a proactive and results-oriented mindset.

· Experience in the non-profit sector or with social impact projects is preferred but not required.

· Strong office administration skills, with experience in overseeing office operations.

· Ability to manage multiple priorities, work independently, and meet deadlines.

· Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Access).

Job description:

We are looking for few candidates to join our volunteer human resource programme and gain real world experience in your chosen field. While we only have few vacancies available through this programme, other options are available if your skills match our criteria.

About the Role

The HR Programme Manager is a strategic leadership role responsible for overseeing the HR Programme and managing the HR Liaison. This position ensures the successful delivery of the HR Programme, aligning it with organisational goals and fostering a culture of continuous learning and professional growth. The Programme Manager will work closely with senior leadership, Heads of Department (HoDs), and the HR Liaison to design, implement, and refine the programme, ensuring it meets the needs of participants and the organisation.

Key Responsibilities

1. Strategic Oversight of the HR Programme

• Develop and execute the strategic vision for the HR Programme, ensuring alignment with organisational objectives.
• Collaborate with the Director: HRBP, Legal, IT & HR Programme to define programme goals, KPIs, and success metrics.
• Continuously evaluate and refine the programme to address emerging needs and industry trends.

2. Team Leadership & Management

• Manage and mentor the HR Liaison, providing guidance and support to ensure effective programme execution.
• Foster a collaborative and results-driven team culture, encouraging innovation and accountability.

3. Stakeholder Engagement

• Build and maintain strong relationships with Heads of Department (HoDs) and external partners to ensure programme relevance and impact.
• Act as the primary point of contact for senior stakeholders, providing regular updates on programme progress and outcomes.

4. Programme Design & Implementation

• Oversee the design and delivery of HR Programme content, ensuring it meets the developmental needs of participants.
• Coordinate with internal and external facilitators to deliver high-quality training sessions, workshops, and resources.
• Ensure the integration of feedback from participants and stakeholders to enhance programme effectiveness.

5. Monitoring & Evaluation

• Establish a robust monitoring and evaluation framework to track participant progress and programme impact.
• Analyse data to identify trends, challenges, and opportunities for improvement.
• Prepare comprehensive reports for senior leadership, highlighting achievements, challenges, and recommendations.

6. Communication & Advocacy

• Promote the HR Programme across the organisation, ensuring high visibility and engagement.
• Develop communication strategies to highlight success stories and programme benefits.

Required Skills

• Strategic Thinking: Ability to align the HR Programme with organisational goals and adapt to changing priorities.
• Leadership & Team Management: Proven experience in leading and mentoring teams to achieve results.
• Stakeholder Management: Exceptional relationship-building skills to engage and influence senior leaders and cross-functional teams.
• Project Management: Strong organisational skills to manage complex programmes, budgets, and timelines.
• Analytical Skills: Ability to analyse data, identify trends, and make data-driven decisions.
• Communication: Excellent written and verbal communication skills to articulate programme vision and outcomes.

Preferred Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree preferred).
• 5+ years of experience in programme management, learning and development, or a related field.
• Experience in designing and implementing professional development programmes.

Job Types: Part-time, Volunteer

Benefits:

• Work from home

Application question(s):

• Are you sure you can commit to this being a non-paid role?
• Can you commit to 16 weeks ?
• Do you have access to personal PC or laptop?

Work Location: Remote

About Body & Soul 

Body & Soul is a multi-award-winning charity revolutionising suicide prevention through long-term, trauma-informed, community-based support. Our work centres connection, resilience, and equity—recognising that healing happens collectively, not in isolation. 

About Braver Together 

Braver Together is an online therapeutic programme providing structured support for parents, partners, siblings and chosen family of those at risk of suicide.

Grounded in Dialectical Behaviour Therapy (DBT), the programme equips participants with practical tools, coping strategies, and deeper understanding to navigate the emotional impact of supporting someone in crisis. [

It offers: 

• A structured group programme ( 14 weeks) 

• Access to therapeutic support

• Ongoing community connection and support 

• A safe, inclusive, non-judgemental environment 

The aim is to strengthen both individual wellbeing and the wider support system around those at risk of suicide. 

How This Role Contributes 

By supporting Braver Together, you are helping to strengthen the wider network around individuals at risk of suicide, recognising that supporting loved ones is a critical part of long-term healing and prevention.

Purpose of the Role 

To support the delivery of the Braver Together programme by helping to create a safe, welcoming, and consistent therapeutic environment for participants, while contributing to engagement, accessibility, and community-building. 

Volunteers play a vital role in ensuring that those supporting loved ones feel heard, held, and connected, alongside professional therapeutic support. 

Key Responsibilities 

Supporting Delivery & Engagement 

• Assist with the smooth running of weekly online group sessions (e.g. welcoming participants, managing attendance, supporting logistics) 

• Help foster a warm, inclusive and non-judgemental space for participants 

• Support participant engagement before, during and after sessions 

• Support in creating and promoting community sessions

• Supporting with monitoring and evaluation processes 

Creating Safe & Supportive Spaces 

• Model Body & Soul values of empathy, compassion and respect 

• Be attentive to participant wellbeing and flag any concerns to staff appropriately 

Community & Relationship Building 

• Support the development of connection among participants 

• Contribute to community spaces and follow-up engagement (e.g. community evenings or check-ins) 

Practical & Administrative Support 

• Support session preparation (materials, reminders, basic coordination) 

• Assist with follow-up communications where appropriate 

• Contribute to data collection and feedback processes 

Programme Development & Learning  

• Support outreach and awareness of the programme 

• Contribute to service improvement through feedback and reflection 

• Undertake light research tasks

Boundaries of the Role 

• Volunteers do not provide therapeutic or clinical advice 

• All safeguarding or risk concerns are escalated to trained staff 

• Volunteers work under guidance and supervision at all times 

Skills & Experience (Desirable, not essential) 

• Interest in mental health, suicide prevention, or community support 

• Strong interpersonal and communication skills 

• Ability to listen with empathy and without judgement 

• Reliability and commitment to maintaining confidentiality 

• Lived experience or understanding of supporting others (welcomed and valued) 

Why Join Us? 

• Experience within a trauma-informed, DBT-informed therapeutic programme.

• Make a tangible difference in the lives of families navigating suicidality and crisis.

• ​Insight into systemic, community-based approaches to suicide prevention.

• Work in a supportive, inclusive, and creative team environment with a flexible, collaborative working aproach. 

• Being part of a values-driven, inclusive and transformative organisation 

• Experience a full introduction & training program, responding to the needs and interests of our volunteers. 

• ​Opportunities for reflection, learning, supervision, and personal development 

• Ongoing support from our team, our Head of Volunteering, and from a large community of other volunteers. 

Our Commitment to Equity 

Body & Soul is committed to anti-racist, decolonised, and inclusive practice. We actively welcome volunteers from diverse backgrounds, particularly those with lived experience and from communities most impacted by systemic inequities. 

�� BOARD EXPECTATIONS (Applies to ALL Members)

Every GLF board member plays a direct role in the success and sustainability of the organisation.

�� Core Expectations

• Fundraising Commitment:
  Every board member must actively participate in fundraising campaigns, donor outreach, and sponsorship drives.
  Each member is required to make a personal monthly donation to the organisation (amount optional but meaningful).

• Time Commitment:
  Minimum of 20 hours per month, including board meetings, subcommittee work, fundraising events, and strategic planning.

• Ambassadorship:
  Represent GLF publicly as a visible ambassador at community events, speaking engagements, and networking functions.

• Governance & Accountability:
  Ensure the organisation operates ethically, transparently, and in alignment with its mission and legal obligations.

• Strategic Leadership:
  Contribute skills, knowledge, and professional networks to advance the organisation’s growth, partnerships, and visibility.

• Passion for the Mission:
  Demonstrated commitment to supporting children, teenagers, and single-parent families experiencing hardship.

�� OVERALL BOARD MEMBER BENEFITS

• Prestige: Founding member of a ground-breaking national social enterprise.

• Networking: Exclusive access to philanthropists, public officials, and corporate leaders.

• Leadership Development: Gain board-level governance and strategic experience.

• Impact Legacy: Directly shape programs that provide homes, hope, and opportunity for hundreds of lives.

• Visibility: Public recognition through GLF website, media, and national campaigns.

• Personal Fulfilment: Be part of a purpose-driven organisation changing the narrative for children and families in need.

�� IDEAL CANDIDATE PROFILE (For All Roles)

We are looking for leaders who are:

• Deeply passionate about social impact, youth empowerment, and family stability.

• Professionally experienced (1+ years) in their area of expertise.

• Team players who bring creativity, positivity, and initiative.

• Connected and influential, willing to open doors and amplify GLF’s message.

• Dedicated, committing time, expertise, and monthly donations.

Position: Board of Director - Program & Impact Expert (Unpaid Volunteer Role)

Reports to: Board Chairperson

Location: Hybrid (remote + in-person events as needed)

Purpose: To oversee program design, evaluation, and delivery quality.

Key Responsibilities:

• Guide development of youth and family support programs.

• Ensure alignment between mission, outcomes, and measurable impact.

• Oversee safeguarding and quality assurance standards.

• Provide expertise in social work, education, or community development.

• Mentor staff to maintain high ethical and service standards.

Requirements/Skills:

• Background in social work, education, youth engagement, or nonprofit program management.

• Strong understanding of safeguarding, wellbeing, and inclusion.

• Data-driven mindset with empathy and creativity.

Benefits:

• Direct influence on the lives of vulnerable youth and families.

• Leadership in creating innovative, measurable community impact.

• Recognition as a founding architect of transformative social programs.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

AD – USE PDF COPY

Lead Volunteer

Mind Retail

Role Profile

Located at

Shop Based

Department

Mind Retail 

Hours

Flexible – we value any time that you can give us, this can be a few hours, half days or full days. It’s important that within the time you give us, that you can meet all of the responsibilities of the role, outlined in the role profile.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

About the role

Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops. Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do.

Key tasks

Our Lead Volunteers are responsible for all of the following tasks:

· Opening, closing and managing the shop in the shop management team’s absence, which could include but not limited to:

o Setting up the till and cashing up at the end of the day

o Conducting a shop floor walk

o Conducting health & safety compliance checks, such as inputting information into our H&S system

o Checking shop emails and cascading key messages to the team

o Securing the shop

o Making sure housekeeping and cleaning is completed

· Works with the shop management team to meet sales targets and supports with ensuring that the volunteer team understand and are working to meet and exceed the agreed targets.

· Supports with ensuring the optimum price point for all stock items and promotional merchandise for seasoned and windowed themes, following the principles outlined in Mind Retail’s Pricing Guide

· Follows all company policies, shop standards and operating procedures and supports with the communication of these to other shop volunteers.

· Supports with the preparation and completion of shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Company Policies and Procedures.

· Performs management till functions such as refunds.

· Provides direction and support to shop volunteers, following instructions from the shop management team.

· Supports with ensuring all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for our customers and colleagues.

· May support the shop management team with the recruitment of shop volunteers, planning volunteer cover and training.

Like our other volunteers, Lead Volunteers also support with the below key tasks:

· Supports with the presentation and maintenance of the highest standards of shop merchandising and visual layout.

· Supports with ensuring maximum stock availability through effective stock control and shop replenishment, adhering to Mind Retail’s merchandising guidelines.

· Actively promotes Gift Aid to maximise contributions from donations.

· Supports with the rotation, quality and replenishment of stock in order to maximise sales.

· Answering the shop telephone and taking messages from customers and our internal teams

· Ensures excellent shop standards at the end of the trading day and following closedown procedures

What you’ll gain from being a Lead Volunteer

· Experience working as part of, and leading, a diverse team

· Shop management and retail management experience

· Key holder experience

· Opportunity to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

About you

· Commitment to our values & behaviours

· Enthusiastic and committed to achieving shop targets

· Flexible and adaptable approach

· Ability to work as a team and on your own initiative

· Able to build good working relationships

· Ability to work within Mind Retail’s policies and procedures

· Willingness to learn

· Good customer service skills

· Good communication skills

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

AD – USE PDF COPY

Lead Volunteer

Mind Retail

Role Profile

Located at

Shop Based

Department

Mind Retail 

Hours

Flexible – we value any time that you can give us, this can be a few hours, half days or full days. It’s important that within the time you give us, that you can meet all of the responsibilities of the role, outlined in the role profile.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

About the role

Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops. Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do.

Key tasks

Our Lead Volunteers are responsible for all of the following tasks:

· Opening, closing and managing the shop in the shop management team’s absence, which could include but not limited to:

o Setting up the till and cashing up at the end of the day

o Conducting a shop floor walk

o Conducting health & safety compliance checks, such as inputting information into our H&S system

o Checking shop emails and cascading key messages to the team

o Securing the shop

o Making sure housekeeping and cleaning is completed

· Works with the shop management team to meet sales targets and supports with ensuring that the volunteer team understand and are working to meet and exceed the agreed targets.

· Supports with ensuring the optimum price point for all stock items and promotional merchandise for seasoned and windowed themes, following the principles outlined in Mind Retail’s Pricing Guide

· Follows all company policies, shop standards and operating procedures and supports with the communication of these to other shop volunteers.

· Supports with the preparation and completion of shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Company Policies and Procedures.

· Performs management till functions such as refunds.

· Provides direction and support to shop volunteers, following instructions from the shop management team.

· Supports with ensuring all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for our customers and colleagues.

· May support the shop management team with the recruitment of shop volunteers, planning volunteer cover and training.

Like our other volunteers, Lead Volunteers also support with the below key tasks:

· Supports with the presentation and maintenance of the highest standards of shop merchandising and visual layout.

· Supports with ensuring maximum stock availability through effective stock control and shop replenishment, adhering to Mind Retail’s merchandising guidelines.

· Actively promotes Gift Aid to maximise contributions from donations.

· Supports with the rotation, quality and replenishment of stock in order to maximise sales.

· Answering the shop telephone and taking messages from customers and our internal teams

· Ensures excellent shop standards at the end of the trading day and following closedown procedures

What you’ll gain from being a Lead Volunteer

· Experience working as part of, and leading, a diverse team

· Shop management and retail management experience

· Key holder experience

· Opportunity to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

About you

· Commitment to our values & behaviours

· Enthusiastic and committed to achieving shop targets

· Flexible and adaptable approach

· Ability to work as a team and on your own initiative

· Able to build good working relationships

· Ability to work within Mind Retail’s policies and procedures

· Willingness to learn

· Good customer service skills

· Good communication skills

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

This opportunity will be at both Crook and Durham so volunteers need to be willing to volunteer at both sites.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.