Community management volunteer roles

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need.

Are you a dog lover? Do you have the time to help raise a life-changing puppy? Would you like to make a difference to someone's life? If you've answered yes to these questions, then this role could be perfect for you! 

As a Puppy Raiser, you'll provide a 6-8 week-old puppy with the vital foundation for its future role as a guide dog. You'll be looking after a puppy for 12-16 months and will guide him or her through training, socialisation, the introduction of new environments and experiences while providing a loving home.

There might be the odd chewed slipper along the way, but nothing beats the rewarding feeling of loving and raising a puppy who will go on to make an enormous difference to someone living with sight loss.

What you'll be doing:

• Engaging with our world-class training programme to prepare your puppy for the next stages of becoming a guide dog.
• Providing care and support for your puppy at home e.g., loving, grooming and feeding him or her. 
• Socialising your puppy and introducing him or her to a variety of environments to increase confidence – this can be as simple as taking your puppy with you to the shops, office or park as you go about your everyday life.
• Teaching your puppy to be comfortable alone - gradually building up from a few minutes to a maximum of four hours.
• Taking your puppy to monthly puppy classes, and interacting with other puppy raisers in your community whilst refreshing your training and sharing tips.
• Meeting with your volunteer manager as frequently as needed to discuss any changes or issues with your puppy.
• Completing short questionnaires about your puppy’s development.

You'll ideally have:

• A loving home with enough time to invest in raising a puppy and attending to their needs (e.g. toilet training). If you work from home or have hobbies, you'll need to be available to give the puppy regular attention alongside these.
• Someone at home who is physically able to handle large breed dogs (around 25-40kg).
• Access to a car, so that you can get your puppy used to travelling.
• The agreement of your landlord to have a dog in the property if you rent your home. 
• A safe secure area outside for your puppy to go to the toilet.

What you'll get:

• The satisfaction of knowing you're supporting people with sight loss to live actively, independently, and well.
• The rewarding feeling of watching a mischievous puppy learn new training techniques to help them develop into a guide dog.
• The opportunity to participate in our bespoke world-class training programme – this can help you train your own dogs or advance a future career in dog handling.
• The opportunity to have a loveable, canine companion, proven to reduce feelings of stress and improve fitness – you’ll be out walking rain or shine!
• The chance to be part of the inspirational Guide Dogs community, meeting like-minded people and interacting with a community of puppy raisers in your area.
• A dedicated volunteer manager and fellow peers who will help support you throughout your role.

s a volunteer you'll have access to our world-class training programme, to implement with your puppy in training, a great bonus for any dog owner! This is delivered in an interactive and engaging manner, using a mixture of different learning techniques virtually e.g., videos, documents and e-learning modules. Examples of the modules you'll have access to include:

• Food manners
• Greeting new visitors
• Being home alone
• Settling in new environments

You'll receive plenty of support from your volunteer manager who will help you work through these training modules with your puppy. We also offer puppy classes for puppy raisers in the local area to get together, share stories and provide refreshers on training techniques. 

Volunteering for Guide Dogs should never leave you out of pocket. We’ll make sure we pay any pre-agreed expenses related to volunteering with us, including veterinary costs, food costs for the puppy and other materials needed for the puppy’s training. We will also pay an optional allowance of up to £100 a year to offset additional costs, and we have working agreements with certain bus and train operating companies, letting you take your puppy on short training journeys free of charge.

Minimum age of applicant: 18.

To find out if this role is available in your area, please click 'Redirect to recruiter' at the top of the page, and use the postcode search function on the Guide Dogs website to explore local opportunities. 

Our partner is a national civil society network in Central America that supports and strengthens non-profit, community-based and civil society organisations. Its work focuses on institutional strengthening, governance, legal reform, member engagement, and building a more resilient and coordinated civil society sector.

The organisation is seeking remote finance support to strengthen its financial management systems and improve the way financial information supports decision-making, donor reporting and future planning. It currently uses QuickBooks and would value an experienced finance professional to review the current setup, identify areas for improvement, and provide practical recommendations that support stronger reporting, compliance and audit readiness. Alongside this, the organisation would like support to think through financial sustainability.

Key areas of support

• Review the current QuickBooks setup, including the chart of accounts, class or project tracking, donor reporting setup and financial workflows.
• Identify gaps, risks or inefficiencies in the current financial management and reporting processes.
• Provide practical recommendations to strengthen accounting practices, compliance, audit readiness and management reporting.
• Review the organisation’s current funding model and sources of income.
• Support the organisation to understand financial risks and consider possible income diversification opportunities.
• Help test sustainability ideas led by the organisation, adding financial assumptions, costs, risks and practical next steps.
• Support improved use of financial information for planning, Board discussion and decision-making.

Volunteer Profile

This assignment would suit a finance professional with:

• Experience in non-profit accounting systems, QuickBooks, donor reporting, financial controls and management reporting.
• Experience supporting small civil society organisations, membership networks, non-profit governance, or financial sustainability discussions would be particularly helpful.

The ideal volunteer will be practical and collaborative, able to provide clear recommendations while recognising that fundraising strategy and resource mobilisation ideas need to be shaped by the organisation’s own context, relationships and priorities.

Time Commitment
The assignment can be delivered entirely remotely. The anticipated commitment is approximately 30 hours in total, ideally over a period of 2–3 months. A commitment of around 2–3 hours per week would be helpful, allowing time for the QuickBooks review, discussions with leadership and Board members, and financial sustainability support in a way that is manageable for both the organisation and the volunteer.

Job Description:

Services Sales Specialist (Commission-Only)

Programme Association: Enhanced Professional Development Programme (ePDP) /

International Personal Development Programme (iPDP)

Role Type: Part-time | Self-Employed Contractor | Commission-Only (Uncapped) | Remote

Commitment: 12 hours/week (Structured as two 6-hour shifts) | 16-week programme duration

Role Summary

Quilombo UK is seeking a highly motivated and experienced Services Sales Specialist to join our team as a self-employed contractor. This is a crucial, target-driven, commission-only role focused on generating revenue by converting prospective service users into paying clients.The successful candidate will gain direct, high-impact sales experience that mirrors the standards and performance expectations of a paid sales position, with the added benefit of earning commission on all confirmed deals.

Compensation Structure

● Payment Basis: This is a commission-only, self-employed contractor position. There is no fixed salary or hourly wage. The specialist is responsible for invoicing Quilombo UK monthly for earned commission.

● Commission: Commission is earned per converted sale, payable only after the customer’s second monthly payment is successfully processed.

○ Standard £200 ePDP Sale: £25 commission

○ Subsidized £100 Sale: £10 commission

○ 2-Month Rolling Sale: £65 commission

● Payment Schedule: Commission earned is paid monthly, 30 days after receipt of the monthly invoice from the specialist, following the trigger (receipt of the customer's second payment) being confirmed.

Main Responsibilities

This is a target-driven, client-facing role responsible for the full sales cycle:

● Lead Generation: Proactively research and identify prospective clients aligned with Quilombo UK’s mission and services.

● Outreach & Pitching: Initiate direct outreach (calls, emails, online meetings) with clients directly.

● Closing Deals: Deliver compelling sales pitches and presentations, handle end-to-end sales processes, and secure contracts for services.

● Pipeline Management: Develop and maintain a strong client pipeline, updating CRM or tracking systems regularly.

● Performance: Consistently meet or exceed weekly/monthly Key Performance Indicators (KPIs) related to outreach, meetings, and revenue conversions.

● Strategy: Collaborate with the Director to refine messaging and sales strategy for maximum impact. Services to be Sold

The successful candidate will primarily sell Quilombo UK’s core offerings:

● ePDP (Enhanced Professional Development Programme)

● iPDP (International Personal Development Programme)

● Quilombo UK Departments as a Service

● Workshops

● Essential: Demonstrated experience in a sales, business development, or account management role, with a proven track record of generating leads and closing deals.

● Skills: Excellent verbal and written communication, strong presentation and negotiation abilities, and confidence to work independently.

● Alignment: Passion for social justice, community engagement, and inclusion.

What We Offer

● Income Potential: Uncapped commission earning potential based entirely on performance.

● Experience: Real-world, results-driven sales experience with clear KPIs and performance feedback.

● Mentorship: Coaching and mentoring from experienced directors and leadership.

● Certification: Certificate of completion and reference upon successful 16-week programme completion.

Job Types: Part-time, Freelance

Work Location: Remote

About Mind

We're Mind, the leading mental health charity. We won't give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

About the Role

Our volunteers are at the heart of Mind Retail, and without the help and support we receive from our volunteer teams we wouldn't be successful at what we do. As a Financial Analysis Volunteer, you will be working behind the scenes with the data that drives our retail network, providing an effective and proactive reporting support for retail Shop Teams, internal colleagues, and the Senior Leadership Team (SLT). Whether you are a student eager to gain practical experience with real-world datasets, or an experienced finance professional wanting to give back to the community, your insights will directly empower our teams and make a tangible difference to Mind Retail.

How You Can Support Us

Working closely with our finance, commercial, and data teams, you will help to translate financial data into meaningful insights for stakeholders. Day-to-day, you will be:

• Supporting the creation and improvement of financial reports and financial models.
• Assisting in looking at the numbers to understand the differences between what we expected to happen and what actually happened (referred to as variance analysis). You will also help check that our data is consistent across the teams.
• Helping us continuously identify opportunities to streamline reporting processes, reduce manual effort, and enhance data visualisation capabilities.
• Working with the team to organise our data better and automate repetitive tasks. If you want to learn, or already know about, advanced Excel features (like Power Query or macros) and Power BI (creating interactive dashboards), this is a great place to practice and apply those skills.
• Using a range of office software including email, spreadsheets and database information to produce timely and accurate reports.
• Assisting with ad hoc tasks relating to the reporting and analysis.

What You'll Gain

• Practical experience in financial analysis, data visualisation, and reporting tools.
• Exposure to real-world datasets and the chance to contribute to process improvements, including automation and more efficient reporting methods.
• Opportunity to improve your interpersonal skills and commercial knowledge.
• Understanding of policies and procedures, along with enhancing your administrative and IT skills.
• Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses.

About You

• Ideally, you will be actively studying towards an accounting qualification CIMA or ACCA, or working towards a relevant finance degree. Equally, you might be an experienced professional wanting to volunteer your financial knowledge.
• Comfortable working with numbers, have a high degree of accuracy, and a great eye for detail
• Confident using MS Office applications, particularly Word, Excel & Outlook and familiar with Power BI.
• Well-developed interpersonal skills, excellent telephone manner, and able to build good working relationships. You should also be comfortable using your influencing and negotiation skills.
• Excellent organisation skills, able to prioritise tasks, with the ability to work as a team and on your own initiative.
• Willingness to learn, a flexible and adaptable approach, and a commitment to our values & behaviours. Ability to work within Mind Retail's policies and procedures.

Desirable (But Not Essential)

• Retail sector experience.
• Experience with using Microsoft Dynamics GP 2016.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated - regardless of race, gender, age, religion, identity and experience.

Preserve Our Story — Become Our Clan Historian / Archivist!

Volunteer Role | Lyonic Scots Society

Do you love history, heritage, and uncovering the stories that make a community unique?

Are you someone who enjoys organising information, digging into the past, and helping keep traditions alive?

Then we’d be honoured to welcome you as our Clan Historian / Archivist.

You don’t need to be Scottish or have Scottish ancestry — just a passion for history, good organisation, and a desire to help the Lyonic Scots Society support the Clan Chief in preserving and promoting our heritage.

What You’ll Be Doing

• Researching and recording the history of the Lyonic Scots.

• Collecting, organising, and preserving documents, stories, and historical materials.

• Helping build and maintain our Society archives.

• Supporting the committee with historical context for projects and events.

• Sharing historical insights with members and the wider community.

• Helping ensure our heritage is protected for future generations.

What We’re Looking For

• Someone curious, organised, and passionate about history.

• Comfortable researching, documenting, and storing information.

• A clear communicator who enjoys sharing knowledge.

• Keen to help preserve and promote cultural heritage.

• No Scottish roots required — just bring your interest and dedication.

What You’ll Get

• A meaningful role at the heart of our cultural identity.

• Experience in historical research and archival work.

• The chance to help shape how the Lyonic Scots story is told.

• A supportive committee who’ll value your expertise.

• The satisfaction of preserving a legacy for future generations.

If you’re ready to help protect our past and support the future of the Lyonic Scots Society, we’d love to hear from you.

Reach out and join us — your passion for history could make all the difference.

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers

• Following new health and safety measures to ensure the safety of everyone

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity

• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team

• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. 

Support our English teachers in real classrooms, morning and. You'll co-teach elementary and middle school students from 7:30am to 12:30pm. You will support teachers with worksheets, collaborate with them on classes, and help improve children's educational experience. No teaching certification needed, just reliability and a willingness to get in the trenches with a classroom full of 20 kids who are counting on you showing up. If you've got a skill to bring (art, music, sports, a second language), even better: NDG actively encourages volunteers to build on it. 

Niños de Guatemala started in 2006, when three young Dutch travelers saw up close what a lack of schooling does to a family — and decided to build schools instead. Today that's grown into 3 schools, over 500 children in Ciudad Vieja and San Lorenzo El Cubo, and one simple promise: no child gets left without an education because their family can't afford it. It's a small NGO where every volunteer is felt, every week matters, and the impact isn't abstract — it has a name and a face.

Antigua Guatemala: cobblestone streets, three volcanoes on the horizon, and a UNESCO World Heritage colonial town as your home base. From there, a short, already-organized commute (NDG handles transport for your first few days) takes you to Ciudad Vieja or San Lorenzo El Cubo — communities just 20-30 minutes away where you'll spend your mornings. Real classroom mornings, Antigua evenings — the perfect balance of adventure and purpose.

Volunteer Lay Members of Chapter

We are seeking three new lay volunteers to join the Chapter, the Cathedral's governing body and board of trustees.

Position: Lay Members of Chapter

Location: Chichester

Contract: Chapter members are appointed for an initial three-year period and may be reappointed for a further three years.

Chapter meets 6 or 7 times a year and these are, ideally, in-person meetings held at the Cathedral though it can usually accommodate online participation. These meetings are generally up to three hours long and members are also required to prepare in advance. One of the six meetings is reserved to include a full day “Away Day” which is usually held at another location.

Closing Date: 9.00am, 17 August 2026

Interviews: 2 September 2026, Chichester

The Role

These voluntary positions offer an opportunity to help shape the future of the Cathedral, supporting its mission, governance and long-term sustainability. We are particularly interested in individuals who can provide strategic leadership with experience in safeguarding, commercial operations or data protection.

Lay Chapter Members work collaboratively with clergy, employees and fellow trustees to provide oversight, constructive challenge and strategic direction. Chapter normally meets six or seven times each year, and reasonable expenses are reimbursed.

We're seeking communicant members of the Church of England who can think strategically, work collaboratively and contribute positively to the governance of a complex organisation. Successful candidates will be able to analyse information, support sound decision-making and act as ambassadors for the Cathedral.

About You

The Cathedrals Measure requires that Chapter Members are communicant members of the Church of England or of another church which subscribes to the doctrine of the Holy Trinity.

You will have experience in one of the following key areas:

Safeguarding - Significant experience, understanding or professional exposure to safeguarding, risk management, compliance or regulatory frameworks.

Commercial operations - Commercial operations experience in either property, hospitality or retail, ideally obtained within a similar environment.

GDPR - A good understanding of relevant data protection laws, including GDPR, PECR, and their application within a charity setting.

About the Organisation

The Cathedral is a living, working place of worship that has been at the centre of life in Chichester for over nine centuries. It is the Mother Church of the Diocese, which covers East and West Sussex and it is also a visitor attraction, a venue for music and the arts and an all-round hub for the community welcoming over 350,000 visitors each year.  Staff do not have to be Christian, but you should understand the Christian mission. 

You may also have experience in areas such as Safeguarding, Commercial Operations, Operations, GDPR, Data, Safeguarding Officer, Commercial Operations Officer, Operations Officer, GDPR Officer, Data Officer, Safeguarding Manager, Commercial Operations Manager, Operations Manager, GDPR Manager, Data Manager.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Love driving? Make a difference by helping blind and partially sighted people get to local activities—enjoy good company while exploring your area!

Do you enjoy driving and meeting new people?

 As a FriendshipDriver, you’ll do more than give a lift — you’ll help blind and partially sighted people get out and about, enjoy social activities, and feel more connected to their community. Along the way, you’ll share conversation, companionship, and maybe even make a new friend.

Where?

Chalfont St Giles

What you will be doing:

·Driving members to and from BucksVision social groups and activities using your own vehicle

·Offering a friendly chat and companionship on the journey

·Providing light sighted guiding support when needed

·Choosing the level of involvement that suits you — some volunteers simply drop members off and head home, while others stay to join in with activities such as lunch clubs, reading groups, tai chi, Pilates, or walking groups

What skills and experience are needed?

·A warm, friendly, and reliable nature

·Punctual and responsible

·Ability to work independently

·Full UK driving licence, valid MOT, and insurance

What will you gain from the role?

·The joy of making someone’s day easier and brighter

·A sense of purpose and fulfilment

·New friendships and connections in your community

·The chance to learn more about living with sight loss

What support will be given?

·Full induction and training (including sight loss awareness and sighted guiding)

·Ongoing support and development opportunities

·Out-of-pocket expenses covered

·A friendly network of volunteers and your Volunteer Manager for guidance

Criminal Record Check Information (DBS):

This role requires an Enhanced Disclosure and Barring Check (working with adults), as you’ll be supporting vulnerable people on a one-to-one basis.

Volunteering Opportunity 

Physical Activity Mentor

What You’ll Do

Support older people aged 65+ to become more physically active and achieve personal wellbeing goals through one-to-one mentoring. You'll provide encouragement, motivation, and practical support to help someone make positive lifestyle changes over a 12-week programme.

You will:

· Meet with an older person regularly to build a supportive mentoring relationship

· Help them identify a wellbeing or physical activity goal

· Work together to create achievable steps and milestones

· Encourage and motivate them to stay active and overcome barriers

· Review progress and celebrate achievements

· Signpost to local activities and opportunities where appropriate

· Maintain accurate records of mentoring sessions

Skills You’ll Use or Develop

· Communication and active listening

· Motivation and mentoring skills

· Confidence supporting behaviour change

· Understanding of healthy ageing and physical activity

· Organisation and record keeping

· Problem-solving and goal setting

Time Commitment

Minimum 2 hours per week

Flexible weekdays between 9:00am and 5:00pm

Location: Enfield Please note this role may involve visiting individuals in their homes, as well as meeting them in public and community settings.

Reports to: Communities in Motion Manager

Ready to Apply?

Our Volunteer Opportunities Pack and Volunteer Application Form are attached and available to download.

If you're interested in joining our volunteer team, simply complete the application form and email it to us (email address included in application pack)

Once we've received your application, we'll arrange an informal telephone chat to discuss the volunteer role(s) you're interested in, answer any questions you may have, and help you find the opportunity that's the best fit for you.

We look forward to hearing from you!

Job Title: Talent Advisor
Location: Remote
Department: People & Culture
Reports To: Manager: Talent Advisory

About QuilomboUK

QuilomboUK is a visionary organisation committed to advancing diversity, equity, inclusion (D&I), and social justice. Rooted in a People First philosophy, we strive to create workplaces where everyone feels valued, respected, and empowered. Join our People & Culture team to drive meaningful change through equitable HR practices and a culture of belonging.

Role Overview

As a Talent Advisor, you will be a frontline advocate for fair and inclusive employee relations (ER) practices at QuilomboUK. You’ll manage ER cases, guide managers through complex performance and disciplinary matters, and contribute to building a positive workplace culture through proactive strategies. Your work will ensure HR policies and processes align with our mission, legal standards, and social justice values. This role is ideal for a detail-oriented professional passionate about resolving conflicts equitably and fostering an environment where everyone thrives.

Key Responsibilities

Employee Relations (ER) Case Management

• Handle end-to-end ER cases, including grievances, disciplinaries, absence management, and performance issues, ensuring fairness, transparency, and compliance.

• Advise managers on ER processes, providing coaching on conflict resolution, documentation, and equitable decision-making.

• Document case outcomes meticulously and identify trends to recommend preventative measures.

Investigations & Compliance

• Support complex workplace investigations, gathering evidence, interviewing stakeholders, and drafting reports in collaboration with the Manager: Talent Advisory.

• Ensure all ER outcomes comply with UK employment law, organisational policies, and QuilomboUK’s D&I principles.

• Mitigate organisational risk by maintaining accurate records and escalating high-risk issues promptly.

Workplace Culture & Engagement

• Design proactive ER initiatives (e.g., manager training on bias-free feedback, mediation programs) to promote a positive, inclusive culture.

• Partner with the People & Culture team to embed restorative practices and psychological safety in conflict resolution.

• Contribute to engagement surveys and action plans to address systemic employee well-being issues.

Policy Development & Implementation

• Collaborate with the Manager: Talent Advisory to design, update, and implement HR policies that reflect QuilomboUK’s values, culture, and legal obligations.

• Communicate policies clearly to employees and managers, ensuring accessibility and understanding across all levels.

• Monitor policy effectiveness and propose adjustments to align with evolving organisational and social justice goals.

D&I Integration

• Apply a D&I lens to all ER processes, ensuring marginalised voices are heard and outcomes address systemic inequities.

• Advocate for inclusive practices in performance management, such as culturally sensitive feedback frameworks.

• Support initiatives that advance QuilomboUK’s external social justice partnerships and internal equity goals.

Qualifications

• Experience: 2+ years in HR or employee relations, with hands-on experience managing disciplinary, grievance, and performance cases. Exposure to mission-driven or D&I-focused organisations is preferred.

• Skills:

  • Strong knowledge of UK employment law and ER best practices.

  • Ability to navigate sensitive conversations with empathy, discretion, and cultural competence.

  • Excellent written and verbal communication skills for policy drafting and stakeholder guidance.

  • Proficiency in HRIS systems and case management tools.

• Knowledge: Understanding D&I frameworks, restorative justice principles, and trauma-informed HR practices.

• Alignment: Commitment to QuilomboUK’s mission and passion for social justice.

Personal Attributes

• Fair-minded and principled, with a strong ethical compass.

• Collaborative team player who builds trust with employees and leaders alike.

• Proactive problem-solver who balances empathy with organisational needs.

• Resilient under pressure, with the ability to manage multiple priorities calmly.

Why Join QuilomboUK?

• Purpose-Driven Work: Tackle ER challenges through a social justice lens, directly impacting equity in the workplace.

• Growth: Develop expertise in equitable HR practices with mentorship from inclusive leaders.

• Culture: Join a team that values authenticity, courage, and collective growth.

Job Title: HR Administrator
Location: Remote
Department: People & Culture
Reports To: Manager: Hr Administrator

About QuilomboUK

QuilomboUK is a visionary organisation committed to advancing diversity, equity, inclusion (D&I), and social justice. Rooted in a People First philosophy, we strive to create workplaces where everyone feels valued, respected, and empowered. Join our People & Culture team to drive meaningful change through equitable HR practices and a culture of belonging.

Role Overview

As a Hr Admin, you will be a frontline advocate for fair and inclusive employee relations (ER) practices at QuilomboUK. You’ll manage ER cases, guide managers through complex performance and disciplinary matters, and contribute to building a positive workplace culture through proactive strategies. Your work will ensure HR policies and processes align with our mission, legal standards, and social justice values. This role is ideal for a detail-oriented professional passionate about resolving conflicts equitably and fostering an environment where everyone thrives.

Key Responsibilities

Employee Relations (ER) Case Management

• Handle end-to-end ER cases, including grievances, disciplinaries, absence management, and performance issues, ensuring fairness, transparency, and compliance.

• Advise managers on ER processes, providing coaching on conflict resolution, documentation, and equitable decision-making.

• Document case outcomes meticulously and identify trends to recommend preventative measures.

Investigations & Compliance

• Support complex workplace investigations, gathering evidence, interviewing stakeholders, and drafting reports in collaboration with the Manager: Hr Admin.

• Ensure all ER outcomes comply with UK employment law, organisational policies, and QuilomboUK’s D&I principles.

• Mitigate organisational risk by maintaining accurate records and escalating high-risk issues promptly.

Workplace Culture & Engagement

• Design proactive ER initiatives (e.g., manager training on bias-free feedback, mediation programs) to promote a positive, inclusive culture.

• Partner with the People & Culture team to embed restorative practices and psychological safety in conflict resolution.

• Contribute to engagement surveys and action plans to address systemic employee well-being issues.

Policy Development & Implementation

• Collaborate with the Manager: Hr Admin to design, update, and implement HR policies that reflect QuilomboUK’s values, culture, and legal obligations.

• Communicate policies clearly to employees and managers, ensuring accessibility and understanding across all levels.

• Monitor policy effectiveness and propose adjustments to align with evolving organisational and social justice goals.

D&I Integration

• Apply a D&I lens to all ER processes, ensuring marginalised voices are heard and outcomes address systemic inequities.

• Advocate for inclusive practices in performance management, such as culturally sensitive feedback frameworks.

• Support initiatives that advance QuilomboUK’s external social justice partnerships and internal equity goals.

Qualifications

• Experience: 1 -  2+ years in HR or employee relations, with hands-on experience managing disciplinary, grievance, and performance cases. Exposure to mission-driven or D&I-focused organisations is preferred.

• Skills:

  • Strong knowledge of UK employment law and ER best practices.

  • Ability to navigate sensitive conversations with empathy, discretion, and cultural competence.

  • Excellent written and verbal communication skills for policy drafting and stakeholder guidance.

  • Proficiency in HRIS systems and case management tools.

• Knowledge: Understanding D&I frameworks, restorative justice principles, and trauma-informed HR practices.

• Alignment: Commitment to QuilomboUK’s mission and passion for social justice.

Personal Attributes

• Fair-minded and principled, with a strong ethical compass.

• Collaborative team player who builds trust with employees and leaders alike.

• Proactive problem-solver who balances empathy with organisational needs.

• Resilient under pressure, with the ability to manage multiple priorities calmly.

Why Join QuilomboUK?

• Purpose-Driven Work: Tackle ER challenges through a social justice lens, directly impacting equity in the workplace.

• Growth: Develop expertise in equitable HR practices with mentorship from inclusive leaders.

• Culture: Join a team that values authenticity, courage, and collective growth.