Digital communication manager volunteer roles

 About HIAS+JCORE

HIAS+JCORE is the UK Jewish response to refuge and asylum. Our vision is a UK where refugees can live in dignity, in a society free from racism. This work is driven by the belief that the Jewish community should play an active part in empowering refugees to thrive.

Our organisation came into this form through the joining of operations between two organisations: the UK-based JCORE (Jewish Council for Racial Equality) and HIAS, a global humanitarian aid and advocacy organisation. HIAS+JCORE is inspired by Jewish values and history to support those who are displaced, no matter their background.

Role purpose

The Fundraising Trustee will bring expertise, insight, and strategic guidance to help the charity strengthen and diversify its income. Working with the Board and staff/volunteers, they will ensure fundraising is ethical, sustainable, and aligned with the charity’s mission and values.

Key responsibilities

• Contribute to the overall governance of the charity as a member of the Board of Trustees.
• Provide advice and support on fundraising strategy, ensuring income generation is realistic and compliant with regulation.
• Act as a fundraising champion on HIAS+JCORE’s board, working with and supporting other trustees to explore fundraising possibilities.
• If networks for fundraising exist, use them to support the work of the charity.
• Support the development of diverse fundraising streams (e.g. individual giving, trusts and foundations, community fundraising, corporate support) and advise and support with appeals and major fundraising events/campaigns.
• Ensure compliance with fundraising regulation and best practice, including the Code of Fundraising Practice, and through HIAS+JCORE’s policies and procedures.
• Act as an ambassador for the charity, promoting its work and helping to raise its profile.

Person specification

Essential:

• Commitment to the charity’s mission and values.
• Understanding of the legal duties and responsibilities of charity trusteeship.
• Knowledge and experience of fundraising (e.g. trusts, corporates, major donors, community fundraising, or digital campaigns).
• Strategic thinker, able to balance long-term planning with practical advice.
• Strong communication and networking skills.

Desirable:

• Experience of fundraising in a small charity context.
• Existing networks that could support the charity’s fundraising efforts.
• Understanding of charity finance and/or marketing.

ABOUT CHILDREN WITH VOICES

Children With Voices is a grassroots children's charity with over 25 years of experience supporting children and families across London. Based at Fawcett Estate Community Hall in Clapton, Hackney, we run a Community Food Hub, alternative education, SEN support, and community programmes including Jumping Beans. We have supported over 100,000 families and are recognised nationally for our work.

ABOUT THIS ROLE

Behind every programme we run and every family we support, there is careful administration keeping everything in order. We are looking for a Volunteer Admin Coordinator to be that backbone — someone who takes ownership of the detail, keeps our systems running, and makes sure the rest of the team can focus on delivery.

This is an ideal role for someone who is highly organised, discreet, and takes real pride in getting things right.

KEY RESPONSIBILITIES

Day-to-Day Administration

• Manage correspondence, scheduling, and general administrative tasks across the organisation

• Maintain accurate records, databases, and filing systems in line with GDPR and data protection requirements

• Support the preparation of reports, meeting notes, and key organisational documents

Operational Support

• Support the Operations Manager with administrative aspects of HR, finance, and governance

• Help coordinate onboarding for volunteers and new team members

• Track outputs, attendance, and impact data for monitoring and evaluation

Communications & Coordination

• Act as the first point of contact for internal queries — directing people quickly and clearly

• Maintain shared systems and tools so information is easy to find and act on

• Support communication between teams, leadership, and external partners

Governance & Compliance Support

• Help prepare materials for Trustee and leadership meetings

• Support safeguarding admin — DBS checks, consent forms, and record keeping

• Flag gaps in processes and help develop simple, workable solutions

WHO WE'RE LOOKING FOR

• Highly organised with strong attention to detail

• Reliable, discreet, and trustworthy — able to handle sensitive information with care

• Strong written and verbal communication skills

• Confident using digital tools and office systems (Microsoft Office, Google Workspace)

• Able to manage their own time and follow tasks through to completion

• A team player who also takes initiative when needed

• Committed to the values and mission of Children With Voices

This is a voluntary role with real responsibility. We need someone reliable and thorough who takes pride in the detail. You will be supporting a team that serves some of Hackney's most vulnerable children and families — and that matters enormously to us

We are now seeking a Secretary to the Board to help ensure our governance remains strong, organised and effective.Help strengthen the governance of a Sheffield charity that has supported people who are homeless, rootless or vulnerable every Christmas since 1989.

For five days over the festive period, HARC provides a warm, safe day shelter offering hot meals, warm clothing, wellbeing support and companionship. Our work is powered by volunteers and guided by a committed Board of Trustees.

The Secretary plays a vital role in ensuring the smooth and effective running of the charity. You’ll help keep our governance processes organised, compliant, and aligned with best practice. 

We’re keen to welcome people who can bring energy, fresh perspectives and a real sense of commitment to our small but dedicated board. You don’t need prior governance or compliance experience as we provide a full induction and ongoing training to help you feel confident in the role.

About CARAS: 

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community. 

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives. 

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support.

Our values are at the centre of all our work: 

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests. 

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society. 

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do. 

About Youth ESOL: 

Our award-winning ESOL project offers English language classes to young people at a wide range of levels. This provides vital skills, opportunities and social contact and is crucial for enabling young people to do well at school or college.

About the Role: 

CARAS is looking for volunteer ESOL Teaching Assistants to support our face-to-face study programme called ‘Get Ready for School.’

This programme is attended by young people out of education and is based in Streatham on Mondays, Tuesdays and Wednesdays. Core delivery of the programme includes English, Maths, Digital skills, complemented by Reading and Writing for Pleasure.

We also run Tuesday and Wednesday afternoon classes open to all existing CARAS youth community members, 4:30pm to 6pm. These classes tend to be larger and have a large range of language levels. 

Volunteers in this role are required to commit to at least one 2-hour session per week, during these times:

• Monday 10 am to 3pm

• Tuesday 2pm to 6pm 

• Wednesday 11am to 6pm

Please note that ESOL classes do not run during school holidays, and we follow Wandsworth Council term dates.

Volunteer Tasks and Responsibilities: 

• Providing learners with one-to-one or small group support within ESOL classes;

• Help young people to build confidence in digital literacy;

• Helping to set up the classroom and provide learners with classroom resources;

• Engaging learners in informal conversations or games during breaks to help them practice their conversational English.

• Checking the session plan aims with the lead teacher and assisting learners achieve them;

• Attending and contributing to volunteer debriefs after each session;

• Making use of any community languages you may know to help students during the class;

• Working collaboratively as a team and helping to shape the project;

• Supporting people to develop their knowledge and skills, encouraging and inspiring participants to reach their full potential;

• Assisting participants to recognise and celebrate their achievements;

• Following CARAS’ confidentiality, safeguarding, health & safety, equal opportunities, data management and all other policies as relevant.  

Requirements 

Essential: 

• To be 18 years or older;

• Able to travel to our community centre in Tooting (travel and food expenses can be reimbursed);

• An interest in education and English language teaching;

• To be non-judgemental and able to engage with people from diverse backgrounds;

• To be reliable and punctual. We ask volunteers to commit to at least one class every week for a minimum of 4 months. If you are unable to attend a class due to a planned holiday, you must inform the program lead in advance. 

• Excellent communication skills, especially with people who are new to English;

• The ability to volunteer on Monday mornings and Wednesday afternoons/evenings during Wandsworth term time for a minimum of four months;

• Currently resident in the UK; has asylum seeker or refugee status

• *Able to provide five years’ worth of addresses, and willing to undergo a DBS check (DBS and proof of residency is not necessary if you are a Caras community member who is more recently arrived in the UK);

• Able to attend volunteer induction training (online) prior to start of role 

*DBS and proof of residency is not necessary if you are a CARAS community member who is more recently arrived in the UK. 

Desirable: 

• Knowledge of community languages, such as Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali or Spanish. 

Through volunteering with us you will: 

• Gain experience of English language teaching; 

• Meet new members of your local community; 

• Learn about different cultures; 

• Learn about issues relating to refugees and people seeking asylum; 

• Work as part of a friendly, welcoming team; 

• Develop your skills and competencies; 

• Be able to access relevant training, including safeguarding training. 

• Be able to obtain a reference from us relating to your placement after 3 months’ regular volunteering 
   

To Apply: 

Successful applicants will have an informal meeting with a member of the CARAS learning staff team and a community member. These meetings will be on a rolling basis so apply ASAP! 
 

 All volunteers must complete an enhanced DBS check for working with young people and attend training with us before starting. You will also receive training and support relevant to your specific role. 

We’re looking for an outstanding trustee who is a bold and visionary leader in their field to join our Board of Trustees. You will help us achieve our vision of making sure our members have an outstanding experience during their time at UCL and at one of the best student unions in the world.

We’re looking for an inspirational leader in a field related to one of our services or values to join us in our mission. That mission is to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for better.

The Board of Trustees is responsible for setting the mission, vision and values of the Students’ Union and for ensuring the delivery of organisational purpose through our 2025-2030 Strategy, Making More Happen. The Trustees ensure development of, and agree, a long-term strategy and approve and monitor plans and budgets to deliver the strategy. There are five meetings a year, and as an External Trustee you will work with our Board and Senior Management Team to affect change and ensure everything we do for our 50,000 members is led by our values to be Community Building, Empowering, Inclusive, Democratic, Bold, Sustainable and Fun.

To apply please send a CV and cover letter by email no later than 17.00 on Tuesday 5 May 2026. Shortlisted candidates will be invited to an interview on Tuesday 19 or Thursday 21 May 2026 and will join our Board for a four-year term beginning in June 2026.

Please note that this position is only open to candidates who are neither a student, alumnus or employee of UCL.

National Relief Trust, we are dedicated to making a real difference through charity support, community development, and focused health initiatives. To keep our programs running smoothly and reaching the people who need them most, we rely on a strong behind-the-scenes team.

The Role We are looking for a highly organized and reliable volunteer to join us remotely as an Operations Support Coordinator. In this role, you will be the glue that holds our daily operations together. If you love keeping things tidy, organizing information, and supporting a busy team from the comfort of your own home, we would love to hear from you.

What You'll Be Doing

• Day-to-Day Admin: Helping our team with general administrative tasks to keep projects moving.

• Data Entry & Organization: Keeping our records, files, and databases accurate and up to date.

• Team Support: Assisting with scheduling virtual meetings, taking notes, and organizing digital workspaces.

• Communication: Acting as a friendly point of contact for basic team inquiries and helping route emails to the right people.

What We’re Looking For

• Organized: You have a great eye for detail and like keeping things neat and structured.

• Tech-Comfortable: You are confident using standard tools like email, word processors, and spreadsheets (e.g., Microsoft Office or Google Workspace).

• Self-Motivated: Since this is a remote role, you are happy to work independently and manage your own time.

• Friendly Communicator: You are comfortable reaching out to team members online and writing clear, polite emails.

• No prior charity experience is strictly required, just a willingness to learn and pitch in!

What’s In It For You?

• Gain practical, hands-on experience in operations and charity administration.

• Work flexibly from home, fitting your volunteering around your current schedule.

• Join a welcoming, passionate team dedicated to health and community development.

• Make a genuine, lasting impact on the causes we support.

Job Title: Personal Assistant to the CEO (Volunteer Role)

Location: London -Hybrid / Remote
Contract Type: Volunteer (with potential to become a paid salaried role)
Hours: Flexible - up to 20 hours per week

About the Role

We are looking for a motivated and reliable Personal Assistant to support our CEO with day-to-day responsibilities. This voluntary role offers a unique opportunity to gain first-hand experience working closely with a busy CEO, supporting both business and personal commitments, while building valuable skills in executive support and leadership administration.

While this position will initially be unpaid, there is strong potential for it to develop into a salaried role as the organisation continues to grow.

Key Responsibilities

• Provide proactive diary and inbox management for the CEO.

• Schedule and coordinate meetings, calls, and travel arrangements.

• Assist with the preparation of agendas, presentations, and follow-up actions.

• Act as the first point of contact with internal and external stakeholders.

• Manage confidential information with the utmost discretion.

• Support with ad hoc personal tasks and lifestyle management, as required.

• Undertake general administrative duties, including filing, expenses, and record keeping.

Skills & Qualities We’re Looking For

• Excellent organisational and time-management skills.

• Strong written and verbal communication abilities.

• Discretion, integrity, and professionalism in handling sensitive matters.

• Competence with Microsoft Office Suite and/or digital collaboration tools.

• A proactive and adaptable approach, with the ability to work independently.

• A positive and approachable attitude, with strong interpersonal skills.

What You’ll Gain

• The chance to work closely with a CEO and gain insight into executive-level leadership.

• Hands-on experience in administration, coordination, and project support.

• The opportunity to build a long-term role as the organisation expands.

• Flexibility to fit around other commitments.

Additional Information

This is a volunteer role to begin with, so flexibility and commitment will be key. We are committed to ensuring that your time with us is rewarding, developmental, and supportive, with the real prospect of progression into a permanent salaried role in due course.

Job description

We're looking for someone to manage our social media accounts for a minimum of 6 hours per week, during which you will schedule posts to engage our audiences. This is a creative role that will require you to create content based on our brand guidelines, using fresh impact (e.g. quotes, photos, videos) gathered by you or sent to you by our team on the ground, and you'll be able to pitch your own ideas for mini-campaigns and content.

We'd like you to spend some time looking at our audiences, using analytics to understand who our followers are, providing insightful analysis from the data available and seeking out new social media avenues and ways of connecting with audiences. The ideal candidate has a strategic mind and lots of passion and energy for our mission, as well as experience managing social platforms, creating content, and engaging with analytics.

Principal Responsibilities:

· Your principal role will be to promote, develop and maintain our online presence in order to maximise our impact and to promote ourselves as widely as possible to the local community.

Main Duties:

· Help create and maintain a social media plan

· Use social media to promote the activities and achievements of WFRC

· Keeping our social media channels updated on a frequent basis

· Encouraging others to comment on our posts and share them with others

· Ensure that communication reaches a wide range of local stakeholders and a diverse audience

· Develop and manage content for our website and social media, such as Facebook, Instagram, Twitter, TikTok, & YouTube.

· Select relevant channels to reach our diverse audiences

· Track the effectiveness of our social media work and recommend ways forward.

· Test content and review its impact.

· Keeping up to date with WFRC events and news, and choosing what to promote through our social media feeds

· Develop publicity materials and communication techniques to target communities that are under-represented

· Visiting our projects and attending our events with a view to writing articles about them on our blog

· To manage the filing and archiving of photographs and videos.
 

Benefits:

• Discounted or free food
• Store discount
• Work from home

Schedule:

• Day shift
• Flexitime
• Monday to Friday
• Weekend availability

Work Location: Hybrid in WOLVERHAMPTON

Rural Watch Africa Initiative (RUWAI)

We restore degraded landscapes and empower rural communities with sustainable agriculture, beekeeping, and green livelihoods.

Grant and Resource Mobilization Specialist

Rural Watch Africa Initiative (RUWAI) is seeking a passionate and skilled Grant and Resource Mobilization Specialist  Volunteer to support our mission of restoring ecosystems, empowering rural communities, and advancing climate resilience in Nigeria. The volunteer will play a vital role in identifying funding opportunities, crafting compelling proposals, and building relationships with donors and funding partners.
Key Responsibilities:
Research Funding Opportunities: Identify and monitor grant opportunities from foundations, international donors, corporations, and government agencies aligned with RUWAI’s mission.
Proposal Development: Draft, edit, and submit high-quality grant proposals, concept notes, letters of inquiry, and donor communications.
Donor Engagement Support: Assist in developing pitch materials, case statements, and progress reports to engage current and prospective donors.
Collaboration with Team: Work closely with program leads to gather relevant data, impact stories, and budget details for funding proposals.
Grant Calendar Management: Help maintain a calendar of deadlines and reporting requirements, ensuring timely submissions.
Reporting and Documentation: Contribute to writing donor reports, impact summaries, and narrative updates to strengthen funder relationships.
Fundraising Strategy Input: Offer ideas to diversify and strengthen RUWAI’s fundraising efforts, including exploring crowdfunding, partnerships, or campaigns.
Ideal Candidate Should Have:
Excellent written communication and storytelling skills.
Experience in grant writing, fundraising, or nonprofit communications (preferred but not required).
Strong research and organizational abilities.
Passion for sustainability, rural development, and environmental justice.
Self-motivated, collaborative, and detail-oriented.

Minimum Hours per Week:

10+ hours per week

Duration:

6+ months

It’s an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support — and we’re also now beginning recruitment for several new roles and to fill vacant positions.  

The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales — both for the prosecution and the defence.  

Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence.   

The Witness Service also supports bereaved family members, and friends and family who are accompanying witnesses in court.   

This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service — so every witness feels informed, supported and more confident in court.  

Witness Service Volunteers provide support to victims and witnesses of crime prior to and during the court process helping them to feel safe and informed.

Why volunteer with us? 

• Make a difference - you will volunteer directly with victims and witnesses.

• Gain skills and experience - you will receive training on how to provide practical and emotional support.

• Join our community - you will be part of a large community of over 2,000 volunteers and staff. 

• Beyond your role – attend one of our many events/webinars and join one of our six Equality, Diversity & Inclusion networks.

What do we ask of you?

In order to join us as a Witness Service Volunteer, you must: 

• Be 18 years of age or over. 

• Be able to volunteer for at least 1 day per week, for at least 12 months. 

• Undertake training - this includes virtual training days as well as completing online learning modules. 

• Undertake an enhanced DBS check & be part of the DBS update service.

• Be able to provide two satisfactory references. 

• Have an active email address that you are comfortable using in order to engage with VS communications.

Diversity Matters

• VS strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. 

• VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. 

• We are happy to make reasonable adjustments to support you through the application process.

Independent Chair and Non-Executive Director Recruitment

Somerset Skills & Learning CIC (SS&L)
Voluntary roles | Somerset / Hybrid

Changing lives through learning

Somerset Skills & Learning (SS&L) is a thriving Community Interest Company delivering education and skills to around 4,000 learners each year. Working with over 145 employers, we improve confidence, wellbeing, employability and life chances across Somerset and beyond.

We are now seeking two Independent Non-Executive Directors to join our Board at an exciting and pivotal time.

Following seven successful years on the Board, our Chair will step down in November 2026. As part of this recruitment, we will identify our next Non-Executive Chair, offering a unique opportunity to shape the future direction of a values-driven organisation making a tangible difference.

The Opportunities

Non-Executive Director – Finance & Sustainability

You will bring senior financial leadership experience to help guide SS&L’s long-term sustainability.

You will contribute to:

• Financial strategy, oversight and resilience
• Risk management, audit and governance
• Supporting sustainable, values-led growth

Non-Executive Director – Further Education Quality & Impact

You will bring expertise from the further education or skills sector to help ensure high-quality outcomes.

You will contribute to:

• Quality assurance and continuous improvement
• Learner outcomes and progression
• Strategic curriculum development aligned to community need

About the Roles

As a Board member, you will:

• Provide strategic oversight, challenge and support
• Help shape organisational direction and impact
• Work collaboratively with fellow Directors and the Executive team

From these appointments, we are particularly interested in individuals with the capability and interest to step into the Chair role.

Commitment

• Approximately 4–5 hours per month
• Four Board meetings per year (hybrid)
• Participation in sub-committees
• Voluntary roles (reasonable expenses reimbursed)

About You

We are looking for individuals who:

• Bring senior leadership or Board-level experience
• Can offer constructive challenge and strategic insight
• Share our commitment to inclusion, learning and community impact

We particularly welcome applications from individuals who reflect the diversity of the communities we serve.
 

How to Apply

Full details about this opportunity in the attached brief. For a confidential discussion, please contact Anna Jay, Managing Director, Public Leaders Appointments

Closing date for applications: Midday, 21st May 2026. Interviews 10th or 11th June 2026.

If you are inspired by the opportunity to help shape an organisation that is transforming lives through learning, we would love to hear from you.

Help4Homeless is a youth-led charity based in Peterborough, tackling homelessness through community action, advocacy, and outreach. We're looking for a creative and passionate Social Media & Content Volunteer to help us grow our online presence and tell our story to the world.

This is a fully remote, flexible role - perfect for someone who lives and breathes social media and wants to use those skills for something that genuinely matters.

What you'll be doing:

• Creating and scheduling engaging content across our social media channels (Instagram, Facebook, LinkedIn, TikTok etc.)
• Helping develop a consistent brand voice and visual identity online
• Suggesting and implementing ideas to grow our following and engagement
• Keeping our audience updated on news, events, and impact stories
• Collaborating with our team via WhatsApp and email - all remote and relaxed

What we're looking for:

• Someone with a genuine passion for social media and content creation
• Good eye for design (Canva experience is a bonus)
• Self-motivated and able to work independently
• Care about homelessness and want to make a difference
• Any experience in charity, marketing or communications is a plus but not essential

Why volunteer with us?

• Fully flexible - work when it suits you
• Real responsibility and creative freedom from day one
• Build your portfolio with meaningful, visible work
• Be part of a passionate, youth-led team making real impact in Peterborough and beyond

As an Adventure Ambassador, you will act as the face of Adventures for Animals on our UK and overseas trips. This role offers an exciting opportunity to combine your passion for travel with your commitment to animal welfare, while inspiring others to take part in meaningful challenges. Your primary focus will be on promoting trips, building community engagement, supporting fundraising and delivering an exceptional participant experience before and during each adventure.

Key Responsibilities

Promote Inspiring Adventures

• Generate interest and excitement through social media, community outreach, and personal networks.
• Encourage registrations, and later fundraising, by sharing the purpose and impact of Adventures for Animals and the work of IAPWA.

Host and Represent on Trips

• Act as the official Adventure Ambassador on each trip, representing Adventures for Animals and IAPWA.
• Foster a welcoming, inclusive, and supportive group environment.
• Support participants throughout the journey to help ensure a smooth and memorable experience.

Incentives and Rewards

• Once a trip reaches an agreed capacity, you will secure a free place on the expedition.
• At the next agreed benchmark, you will receive free return flights for the adventure.
• At full capacity, you will also then receive a generous trip allowance.

Represent the Mission

• Embody the values and mission of the charity.
• Share insight into the charity’s work and inspire participants to support animal welfare initiatives.
• Strengthen the sense of community and shared purpose across each adventure.

Team Collaboration

• Attend monthly team meetings with fellow Adventure Ambassadors.
• Share insights, feedback, and ideas to support programme growth and fundraising best practice.
• Optionally organise UK-based hikes or local events to promote upcoming trips and engage the community.

Essential Experience / Skills

• A genuine passion for travel, adventure, and animal welfare
• Strong communication skills and confidence engaging groups
• Self-motivated with the ability to proactively promote trips
• Excellent interpersonal skills and a natural leadership presence
• Organised, reliable, and positive in approach

What You’ll Gain

• The opportunity to explore exciting destinations while supporting meaningful animal welfare initiatives.
• Personal and professional development in leadership, public speaking, and community engagement.
• The chance to play a key role in raising awareness and funds to support animals worldwide.

Closing Date: The job advert will close as soon as suitable candidates have been found. We encourage you to apply as soon as possible!

Volunteer Opportunity: Customer Service Agent

Are you friendly, approachable, and passionate about helping others? We’re looking for a Volunteer Customer Service Agent to provide excellent support and ensure a positive experience for everyone who interacts with us.

Role Overview:
As a Customer Service Agent, you will be the first point of contact for enquiries, helping to provide information, resolve issues, and support our community. This role is ideal for someone who enjoys communicating with people and delivering high-quality service.

Key Responsibilities:

• Respond to enquiries via email, phone, or social media

• Provide accurate information about services, events, and activities

• Assist in resolving questions or concerns in a professional manner

• Maintain clear and accurate records of interactions

• Support general administrative tasks as needed

• Work closely with the team to ensure a consistent and positive experience

What We’re Looking For:

• Excellent communication and interpersonal skills

• Friendly, patient, and empathetic approach

• Good problem-solving abilities

• Strong organisational and time management skills

• Basic IT skills and confidence using digital platforms

• Ability to work independently and as part of a team

What You’ll Gain:

• Practical experience in customer service and support

• Development of communication and problem-solving skills

• Enhanced confidence in handling a variety of enquiries

• A valuable addition to your CV

• Opportunity to make a positive impact within the community

Time Commitment:
Flexible, with regular weekly availability preferred.

Location:
REMOTE - UK ONLY

Help us create a welcoming and supportive experience for everyone we serve.