Housing support volunteer roles
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Who We Are
ExtraCare is a registered charity established in 1988. Our vision is better lives for older people, and our mission is to create sustainable communities that provide homes older people want, lifestyles they can enjoy, and care when it is needed.All surpluses generated by the organisation are reinvested to improve the lives of our residents. We have no shareholders and are governed by an unpaid Board of Trustees.
ExtraCare is the UK’s leading not-for-profit developer of housing for people aged 55 and over. We operate 14 retirement villages and four smaller retirement schemes, supporting more than 4,329 residents across 3,778 homes.
To support our work, we operate a subsidiary company, ExtraCare Retail Limited, which runs charity shops and donates its profits to the charity. Additional income is generated through fundraising activities.
The Role
This is an exciting opportunity to join the Board of ExtraCare Charitable Trust at a time of continued growth and impact.
Our Trustees work collaboratively, bringing energy, insight and constructive challenge to support the organisation’s mission of improving the lives of older people and creating vibrant communities. With the Trust in a strong position and preparing for its next corporate plan, new Trustees will play an important role in helping to shape future strategy and supporting the organisation’s long-term sustainability and success.
We are seeking two new Trustees to join the Board as part of our ongoing Board development. Through these appointments, we are looking to strengthen the Board’s expertise in key areas that will support the Trust’s continued growth and governance.
Trustee – Finance and Treasury
For one of these roles, we are particularly seeking significant experience in treasury and financial management. This includes a strong understanding of treasury strategy and oversight, alongside experience in financial management, financial reporting and control systems.
The successful candidate will help provide robust scrutiny and guidance on the Trust’s financial position, supporting the Board in ensuring long-term financial resilience and sustainability.
Trustee – Social Housing and Housing Services
For the second role, we are looking to bring deeper expertise in social housing and housing services. We welcome candidates with experience in the social housing sector, including a strong understanding of the regulatory framework and the management and delivery of housing services.
This knowledge will support the Board in overseeing our housing provision, ensuring high standards of service, strong regulatory compliance, and the continued development of thriving communities for older people.
We are committed to ensuring that our Board reflects a broad range of perspectives and experiences. We warmly welcome applications from individuals from diverse backgrounds and particularly encourage applications from those who may be underrepresented on charity boards, and who can bring additional insight and lived experience to our governance.
For further details about the organisation, the role description, and the person specification, please download the Candidate Briefing Pack.
How to Apply
If you are interested in applying for this role, please provide:
• A comprehensive CV, including your recent achievements and the details of two referees
• A supporting statement outlining your motivation for applying (maximum one side of A4)
For a confidential discussion about the role, please contact: Melissa Baxter – Managing Partner, Charities
Closing date for applications: Monday 13 April 2026
Interviews with ExtraCare Charitable Trust: Thursday 30 April 2026
Interviews will take place at a location in the Birmingham region.
We look forward to receiving your application.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a Treasurer to join our Board of Trustees. Everyone deserves a safe, clean, dignified place to call home. Join us, and help end housing poverty.
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Role: Treasurer / Trustee. In addition to the specific responsibilities stated below, you will assume all the usual duties of a Trustee.
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Volunteer: Trustees are volunteers. The role is not paid, however reasonable expenses may be claimed e.g. local travel.
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Time: Three year term, with annual review. Estimated 0.5-2 days per month, including attending six Board meetings per year. You may also be a sub-committee member and attend specific meetings.
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Location: Remote
ROLE OVERVIEW
The role involves monitoring the financial administration of the charity and reporting to the Board at regular intervals on its state of financial health. The Treasurer will assist the team in setting AzuKo’s strategy, support AzuKo’s staff and ensure all financial affairs are legal, constitutional and within accepted accounting practice.
RESPONSIBILITIES
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Ensure there is financial stability with effective and efficient administration
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Monitor and report on the financial health of the charity (balance sheet, cash flow, fundraising performance etc) at Trustee meetings
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Prepare and process payroll for employees
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Oversee production of financial reports / returns, accounts and audits
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Ensure proper records are kept and effective financial procedures are in place
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Participate in other tasks as arise from time to time, such as interviewing new Trustees, helping with fundraising events
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Act as an ambassador for our cause and for AzuKo
QUALITIES
Essential
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Proven ability to communicate financial information
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Analytical and evaluation skills, demonstrating good judgement
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Competent IT and spreadsheet skills
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Experience of payroll and accounting systems
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Understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship
Desirable
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Qualified accountant with demonstrated commercial awareness
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Knowledge the charities Statement of Recommended Practice (SORP)
WHO ARE WE LOOKING FOR?
We expect all team members to share our values. All AzuKo trustees are active in advocating, fundraising and networking.
THE IMPACT OF THIS ROLE
Our work supports the homeless, landless and those living in housing poverty. Contributing to AzuKo means building a fairer world for all.
WHY BE A TRUSTEE
As a small charity AzuKo recognises the great work, time and commitment of our Board. This position is an opportunity to:
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Give back to a charity that is dedicated to creating positive impact
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Enhance your CV and open doors to new career paths
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Make a difference to those in need
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Learn about the strategy side of charities
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Utilise your experience and skills within the voluntary sector
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Work with an interesting team from diverse backgrounds
HOW TO APPLY
Application is by CV and supporting statement outlining the reasons for your interest in this Treasurer role. Submit your application via our website.
- Application deadline: Rolling
- Interviews via telephone and Zoom
AzuKo is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religious belief, sexual orientation or age. We value and respect all differences in people (seen and unseen).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
We are seeking a proactive, confident, and highly organised Volunteer Housing & Asset Management Administrator to support our busy Housing and Asset Management teams.
This role is ideal for someone looking to gain experience within a housing association or supported housing environment while making a meaningful contribution to services supporting vulnerable residents.
What we do
Causeway is a small housing association, originally set up to accommodate young Irish migrants, and now providing housing and support services to people from anywhere in the world, with a wide range of needs – from those who just need an affordable place to live, to those who need a helping hand to achieve their life goals.
What we offer
We offer the opportunity to be part of a diverse, multi-disciplinary team, where your skills and creativity will be valued. You will grow and develop with colleagues in similar roles and work collaboratively with other team members, gaining experience in new areas while contributing to the learning of others. As a volunteer, we will cover reasonable expenses, provide training opportunities internally and externally, and offer fully flexible working days and hours.
We welcome volunteers of all backgrounds and abilities. We can provide reasonable adjustments to support volunteers who may need them, at interview stage and/or once in the role.
Minimum Age: 18
References Required: We will ask for two employment/character references: These can be a former employer or someone that know you well (other than a relative)
Criminal record check: This is conducted by CIHA at no cost to the potential volunteer. This role requires a basic check.
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not nessessarily mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re on the lookout for a volunteer who’s keen to make a real difference in our communities — and pick up some new skills along the way!
This is a unique opportunity to gain a recognised qualification while helping residents at Asquith Court and Charlotte Court enjoy regular chair-based exercise sessions. These schemes don’t currently have any sessions, but they’re really keen to get started — ideally once a month to begin with (and maybe more if it’s a hit!).
We’ll support you every step of the way, including covering the cost of your Amac Certificate in Chair-based Exercise Instructing - which you can complete online at your own pace. Once you’re qualified, we’ll work with you to build a schedule that fits around your availability.
Each session will last up to an hour, and we’ll also cover your travel expenses between the two schemes.
Because you’ll be working with potentially vulnerable residents, you’ll need to be 18 or over to take on this role.
If you’re passionate about helping others stay active, feel good, and have fun — we’d love to hear from you!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Organisation: Easy Housing Association (EHA) – Registered Social Landlord
Location: Remote
Type: Voluntary (reasonable expenses reimbursed)
Closing Date: 5th April 2026
Join EHA’s board of trustees – provide strategic oversight for a safer, stronger social housing future.
Easy Housing Association (EHA) is a progressive, mission-driven Registered Social Landlord (RSL), committed to delivering safe, secure, and affordable homes for those who need them most. As we continue to grow, we are strengthening our governance and seeking two experienced and strategic individuals to join our Board of Trustees. As a trustee, you will provide high-level oversight, ensuring strong leadership, regulatory compliance, and financial resilience.
We are specifically looking for trustees with senior-level expertise in one or both of the following areas:
- Health & safety within the social housing sector
- Finance and strategic oversight in the charity or housing sectors
As a trustee, you will advise, challenge, and support EHA’s leadership, helping us meet our legal obligations, protect tenant wellbeing, and maintain long-term sustainability.
��️ Trustee oversight role: health & safety (social housing focus)
We are seeking a trustee to provide strategic oversight and governance on health and safety systems across EHA. You will help ensure we meet the highest safety standards for tenants, staff, and volunteers, and remain fully compliant with housing regulations.
Key areas of expertise include:
- Interpreting and overseeing compliance with H&S laws relevant to RSLs
- Ensuring robust systems for fire, gas, asbestos, and communal area safety
- Providing risk management insight across housing stock and services
- Understanding the Regulator of Social Housing (RSH) expectations
- Reviewing inspection, audit, and incident-reporting frameworks
- Championing a strong, proactive safety culture across the organisation
Your contribution will help ensure EHA protects people and property through effective governance.
�� Trustee oversight role: finance & charity sector governance
We are also recruiting a trustee with the financial acumen to guide EHA’s strategic financial direction, ensuring transparency, accountability, and sustainability across operations.
This role suits someone with financial leadership experience in charitable housing providers, housing associations, or social enterprises.
Key responsibilities include:
- Monitoring long-term financial strategy, planning, and risk
- Understanding Charity SORP and RSL financial standards
- Overseeing reserves policy, budgeting, and funding management
- Ensuring compliance with the Charity Commission and RSH
- Supporting transparent and effective financial reporting
- Holding executive teams to account while enabling performance
Your insight will strengthen the board’s ability to govern with integrity and impact.
⏱️ Time commitment
Trustees are expected to attend monthly board meetings (approximately 2.5 hours online) and commit an additional 4 hours per month to board-related duties, including reading papers, joining sub-committees, or contributing expertise.
�� What you’ll gain
- A high-impact role in a values-led, tenant-focused RSL
- Opportunities to shape policy, compliance, and social impact
- Professional development in governance, housing, and regulation
- The fulfilment of helping improve lives through safe, secure housing
EHA is proud to be an inclusive and tenant-focused RSL. We welcome applications from individuals of all backgrounds especially those with lived experience of social housing.
Your leadership and strategic oversight can help us build homes and futures that are safe, equitable, and resilient.
By joining our Board, you will help change lives—ensuring that safe, secure, and affordable housing is not a privilege, but a right.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re on the lookout for a volunteer who’s keen to make a real difference in our communities — and pick up some new skills along the way!
This is a unique opportunity to gain a recognised qualification while helping customers at St Mary’s Close enjoy regular chair-based exercise sessions. These don’t currently have any sessions, but they’re really keen to get started, ideally once a month to begin with (and maybe more if it’s a hit!).
We’ll support you every step of the way, including covering the cost of your Amac Certificate in Chair-based Exercise Instructing - which you can complete online at your own pace. Once you’re qualified, we’ll work with you to build a schedule that fits around your availability.
Each session will last up to an hour, and we’ll also cover your travel expenses.
Because you’ll be working with potentially vulnerable customers, you’ll need to be 18 or over to take on this role.
If you’re passionate about helping others stay active, feel good, and have fun - we’d love to hear from you!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our wellbeing café runs once a month and provides a space for people to grab a brew, a snack and take part in some creative tasks, games and activities, as well as connecting with others.
We're looking for friendly volunteers who can welcome people to the wellbeing café, get them set up and settled in. Volunteers will help people feel comfortable, support them in any activities they would like to do and provide friendly chat.
We'd like someone that's passionate, friendly and willing to get stuck in. You just need to be able to talk to others. listen and be a friendly face for those attending.
Volunteers would need to be free on Wednesday's, between 12.45pm - 3.15pm, (you can still apply even if you ca't do every Wednesday)but you must be over 18 to apply.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Greatwood & Horseclose Communty Centre sits in a well established friendly community, made up of home owners, private rental and six various Housing Associations.
The Friends of Greatwood and Horseclose are looking for a new Volunteer Secretary to play a vital role in making sure that the community centre achieves its core purpose of benefitting the local community of Greatwood and Horseclose.
This role is for someone who is organised and methodical, with an eye for detail. They will plan, organise and take minutes at our meetings as well as playing an important part to develop our strategic goals.
Tasks and activities will include -
· Planning, arranging and producing meeting agendas for our trustee meetings, any sub-committees and our AGM with the Chair, in line with legal, and other regulatory requirements, and in accordance with our governing document
· Assist with any official correspondence
· Supporting our trustees in fulfilling their duties and responsibilities
· Organising trustee induction and ongoing training
· Support the Chair to ensure we comply with the relevant charity regulations, including all our reporting responsibilities
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Friends of Greatwood and Horseclose Communtiy Centre are looking for friendly, community‑minded volunteers who want to play an active part in making events at Greatwood and Horseclose Community Centre welcoming, enjoyable, and well‑run. You don’t need previous event experience just enthusiasm, reliability, and a willingness to get stuck in.
This role supports the smooth planning, preparation, and delivery of a variety of in‑person events at the community centre. Event Support Volunteers will help create a warm, accessible, and positive experience for all attendees, while assisting staff and other volunteers with the practical tasks that make events successful.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our House Experience Volunteers add the sparkle to any visit – giving everyone a warm welcome, bringing stories from Ickworth to life and helping people get the best out of their day.
This role will suit you if you are:
- Warm and friendly.
- Someone with a curious and inquisitive nature, with an ability to engage our visitors, ask questions and facilitate conversations.
- Able to listen thoughtfully and actively.
- Someone with exceptional customer service standards- a desire to put visitors before everything else.
- A good storyteller, with a talent for reading body language and thinking on your feet
- Sensitive to visitor and volunteer needs – working as an effective team member.
- Willing to develop your knowledge of Ickworth, its history and vast collections.
Tasks and responsibilities
- Responding to the diverse needs of visitors, including people with additional access needs.
- Sharing inspirational stories, curious facts and practical information or simply the space for visitors to wander at their own pace.
- Helping visitors to discover more, answering questions and making suggestions so they can enjoy their day, their way.
- Being an ambassador for the whole property and the National Trust. Helping visitors understand the full scope of the offer at Ickworth beyond the house.
- Learning more about Ickworth, so you can share your knowledge and stories of the family and their collections with visitors.
- Responding to the changing needs of Ickworth – supporting ongoing interpretation strategies in the House.
- Supporting with health and safety and evacuation procedures if required.
- Being part of a team that may need to adapt and change in response to local needs, National Trust priorities or changes to government guidelines
By getting involved you could·
- Become part of a friendly and dedicated team.
Spend time with us at Ickworth, learn about its history, stories and enjoy its beauty. - Meet people from all walks of life
- Find an opportunity to use your existing skills and develop new ones.
Improve your communication skills.
Get a warm glow by knowing you have made a difference to someone’s day out with us.
You’d also be joining Europe’s largest conservation charity and the wider National Trust team proudly looking after 780 miles of coastline, over 250,000 hectares of land, over 500 historic houses, castles, ancient monuments, gardens, parks and nature reserves (including lighthouses, villages, pubs and a gold mine!). We are a unique charity welcoming millions of people each year and with a vision to open up places for the benefit of everyone, for ever.
All National Trust volunteers will be asked to
- Respect and uphold the National Trust values whilst volunteering with us.
- Complete training required of all NT volunteers and any role specific training
- Adhere to relevant policies and processes including safeguarding, health and safety, and equality and diversity.
We want all our volunteers to feel welcome and to have an equally positive experience when volunteering with us. So, volunteers will:
- Be provided with the necessary induction, training, equipment and reasonable adjustments to do this role well and safely
- Be offered expenses to cover agreed travel costs between home and place of volunteering.
- Have remote access to support, news and rotas via our volunteer website
Skills acquired: Adaptability, Communication Skills, Community Development, Customer Service, Event Support, Exhibition Arts, Fundraising, Interpersonal Skills, Public Relations, Public Speaking, Teamwork, Visual Arts
We’re Europe’s biggest conservation charity and we look after nature, beauty and history for everyone to enjoy.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Social Support Volunteer (Mentor)
This role offers one-to-one support to people experiencing issues with housing, healthcare, benefits, and employment. You will support individuals, helping them to access accommodation, secure financial support, improve their health and wellbeing, and develop employability skills.
What will you be doing?
You will support individuals to navigate complex systems such as housing, benefits and healthcare, offering practical help with forms and appointments in a respectful and confidential way. Work closely with partners including SIFA Fireside, Room Match, Tabor House and Street Link, and support people with CVs, job applications and work experience. You will also be involved in community engagement, raising awareness of homelessness and maintaining accurate, confidential records.
What are we looking for?
We’re looking for someone with strong interpersonal skills who communicates respectfully and has a genuine commitment to supporting vulnerable people. You’ll be organised and able to manage time, records and appointments effectively, while working well as part of a team to provide joined-up support. Patience, emotional intelligence and a solutions-focused mindset are essential. Knowledge of benefits, housing or local support systems is beneficial but not essential.
What difference will you make?
Your input will have a direct impact on people’s lives and help reduce homelessness in Birmingham. You’ll support individuals to build confidence, resilience and self-worth, helping them regain control by removing barriers that can hold people back and supporting them towards a more secure and hopeful future.
Support rough sleepers and homeless individuals by providing immediate assistance and long-term support to help them rebuild their lives.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Grant Officer
Southwark Tenants’ Federation – Grassroots Housing Advice Charity
Location: Southwark / Remote (hybrid available)
Time commitment: Flexible (approx. 4–8 hours per week)
Contract: Volunteer
About Us
We are a small grassroots charity based in Southwark and the only surviving tenants’ federation in London. For decades, we have supported tenants and residents to defend their housing rights, challenge poor conditions, and have a collective voice in decisions that affect their homes and communities.
Our social housing advice service supports people facing homelessness, disrepair, evictions, and housing management issues, with a strong focus on empowerment and tenant-led action.
The Role
We are seeking a Volunteer Grant Officer to help us secure funding to sustain and grow our vital work. This role is crucial to keeping an independent, tenant-led voice alive in London.
You will work closely with a small, committed team and help ensure our advice service remains accessible to local residents.
Key Responsibilities
- Research grant funding opportunities suitable for a grassroots, tenant-led organisation
- Draft and submit grant applications to trusts, foundations, and statutory funders
- Maintain a simple funding pipeline and track deadlines
- Work with staff and volunteers to gather service data, outcomes, and case studies
- Assist with basic funder monitoring and reporting
About You
Essential:
- Strong written communication skills
- Good organisational skills and reliability
- Commitment to social justice and housing rights
Desirable (but not essential):
- Experience of grant writing or fundraising
- Knowledge of social housing, tenant organisations, or advice services
We particularly welcome applications from people with lived experience of social housing.
What We Offer
- Flexible volunteering hours
- Support, supervision, and guidance
- The opportunity to contribute to a unique and historic tenant-led organisation
- Experience in grant writing within the voluntary and housing sectors
- References provided where appropriate
We particularly welcome applications from people with lived experience of social housing. We are very flexible, so still apply even if you don't have a lived experience but can write a bid
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Looking for a way to give back to your local community without a long-term commitment? Not sure exactly what you’d like to do, but know you want to help?
Sometimes we come across one-off community tasks that just need a few volunteers to give us a good old Yorkshire helping hand. We also know life can get very busy and people don’t always have time to commit to a regular volunteering role.
Being a Community Squad volunteer is a flexible way to get involved. You’ll find out when and where one-off tasks are happening near you, and you can choose to help whenever it suits. There’s no ongoing commitment, you’re in control.
As a Squad volunteer, you’ll regularly receive updates about opportunities across Yorkshire. There’s no obligation to sign up for any of them, but if something catches your eye, just put your name forward. We’ll send you all the details you need, and you simply turn up on the day!
Tasks vary widely, so there’s something for everyone. You might help at a community clean-up, plant spring bulbs, hand out leaflets, put out grit or clear a path when it’s snowed for a neighbour. Or you could be handing out popcorn at a cinema event, making cups of tea at a social club, supporting someone with their digital devices, creating glitter tattoos at a children’s event, or writing letters to customers who are isolated.
There will be lots of varied things to help with!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Shop Volunteering Opportunities
Skipton
Our shops are at the heart of local communities raising vital funds for our fight against homelessness and bad housing - and they’re powered by our volunteers!
Suggested Involvement: It’s up to you! We have volunteers who support for one hour a week and others who volunteer more. Many people volunteer for a morning or an afternoon each week, but we’ll have a chat about your availability after you’ve applied.
Availability: The shop will be open Monday - Sunday (times tbc)
Location: Shelter, 91 Caroline Square, Skipton, BD23 1DA
Supervised by: Community Shop Manager / Assistant Manager
Why volunteer with Shelter?
Home is a human right. It's our foundation and it's where we thrive. Yet, every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams ensure fighting the housing emergency never felt so fun.
What can I do?
After you’ve filled in an application, we will invite you for an informal chat to find the right role for you. Some roles involve a basic criminal record check being completed during recruitment. Having a criminal record does not mean that you cannot volunteer with us, but it may impact the ways you can get involved.
- Volunteering in the shop
Our retail volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.
- You will not undergo a criminal record check for this role
- Volunteering in a leadership role
Our volunteer supervisors help with overseeing the running of our shop and creating a fantastic environment for our customers. You may be involved with coordinating and supporting other volunteers, operating computer systems, and being a key point of contact for the shop.
Skills and Experiences Required:
We welcome applications from people with a wide range of skills and experiences. You don’t need to have volunteered or worked in a shop before as full training will be provided. What’s important to us is that you are a team player, open to learning and willing to follow Shelter’s policies and can be an excellent ambassador for Shelter. We particularly welcome applications from people with lived experience of bad housing or homelessness.
Induction, Learning and Development:
To enable you to take part in this opportunity Shelter will:
- Welcome you with a Volunteer Handbook
- Provide training, induction, and ongoing support from your Shop Manager to help you feel confident in your role
- Refund any out-of-pocket expenses in line with Shelter’s volunteer expenses policy
Benefits of volunteering with Shelter…
- Supporting Shelter in our fight against bad housing and homelessness
- Gain valuable experience in a retail environment
- Getting involved in your local community and being part of a great team
- Build your confidence and develop transferable skills
We aim to respond to all applications within 14 days
If you would like to find out more about the volunteering opportunity before applying, why not pop into the shop, or contact us at Shelter Volunteering
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Trustee
Hours: Attendance at Board meetings six times a year, with reading and preparation before meetings
No Salary: Unpaid volunteer role, expenses paid
Location: Meetings held on zoom or at our head office in London SE20
Deadline: 17th May 2026
Interviews: In person in London SE20
ABOUT US
Bromley & Croydon Women's Aid (BCWA) aims to empower anyone suffering domestic abuse so they can make informed choices about their future. Our services are confidential, non-judgmental and respectful of diversity.
BCWA puts anyone who contacts us for support at the heart of decision making, so that they can gain the confidence, strength and self-respect needed to free themselves from abusive relationships
Our Ethos
BCWA believe in providing high-quality services to anyone fleeing domestic abuse. We have been working since 1975 to:
- focus on maintaining the independence, confidence and self-esteem of anyone we help
- be responsive to the needs of individuals in a culturally appropriate and sensitive way
- treat our residents, clients, staff and partners with integrity, honesty and respect.
Our Mission Statement
Our mission is to end all forms of domestic abuse in our community. Our vision is to support and empower women to create change in their lives, so that they and their children can live free from domestic abuse and improve their quality of life.
OUR SERVICES
BCWA provide a wide range of services including:
Refuge
We provide safe accommodation for any woman and her children who is experiencing domestic abuse, or who is at risk of abuse.
Children are welcomed by Child Support Officers. Refuges have fully-equipped playrooms, where the project workers organise activities, after-school clubs, play sessions, fun days and one-to-one therapeutic activities.
BCWA is a registered housing provider with the Regulator or Social Housing (i.e. a Housing Association) and operates supported housing in a mix of owned and leased properties, some as managing agent for other housing associations, some operated independently.
Advice & Support
BCWA telephone Helpline supports women in the community who want to know what their options are around domestic abuse, or who need a non-judgmental listening ear. We run 12-week ‘Keys to Freedom’ support groups which offer a path to recognising abuse and peer support for recovery.
We offer advice to the friends and families of anyone experiencing domestic abuse. We give our expertise to legal and social services professionals, and we support women at appointments, accompany them to court, and also put them in contact with other services that can help them.
Our other services include:
Japanese service - BCWA, in partnership with the Japanese Embassy in London, offers outreach advice in Japanese to survivors of domestic abuse
NRPF/EEA service - Our specialist advisor works with migrant women without recourse to public funds (NRPF) and those from the EEA to regularise their immigration status and access benefits & support.
Men's service - All BCWA locations are women-only spaces, but men can be supported via our One Stop Shop service or by the IDSVA (high-risk) service in Bromley.
Our Approach to Equality, Diversity & Inclusion
Our work is based on building meaningful, supportive, enduring and respectful relationships with women from all cultures. We cannot do this without a strong commitment to equality, diversity and inclusion. BCWA’s approach is to try to make sure that EDI is central to everything we do and informs both our services and our organisational culture.
Our goal is to develop and deliver consistently inclusive programmes, projects and services that support and bring together survivors of domestic abuse and their children and facilitate empowerment and recovery. We believe this enables best practice domestic abuse support, hope this will make everyone's experiences richer, and ultimately lead to more inclusive communities and sector best practice.
BECOMING A TRUSTEE
What is a Trustee?
Trustees ensure their charity has a clear strategy, and that its work and goals are in line with its vision. A trustee's role in a charity is to be the ‘guardians of purpose’, making sure that all decisions put the needs of the beneficiaries first. They safeguard the charity’s assets – both physical assets, including property, and intangible ones, such as its reputation. They make sure these are used well and that the charity is run sustainably.
Why become a Trustee?
Being a Trustee can be very rewarding. As a Trustee you have the chance to support and shape the work and strategic direction of an organisation, and you can make a significant difference to a cause that matters to you.
Being a Trustee offers the opportunity for professional development. It can let you gain experience of strategy and leadership, and boost your CV. It will give you experience of being a non-executive director, such as setting a strategic vision, influencing and negotiation, and managing risk. If you already have significant experience in these areas, it can be stimulating to use it in a different and potentially challenging context. You will be part of a team and will have the opportunity to apply your unique skills and experience while learning from others. Working closely with a passionate team of people who have different perspectives is often one of the most enjoyable aspects of the role. Trustees often say that being a board member has been one the richest sources of learning in their professional lives.
Why join our board?
BCWA was founded by a group of local women in Bromley who wanted to do something practical to support women in their local community and has been run by women and for women ever since. Over the past few years the organisation has grown considerably but still operates very much in the spirit of grassroots feminist women’s movement of the 70s, out of which it was founded.
Many of our trustees, staff and volunteers have lived experience of domestic abuse, and the organisation actively welcome survivors at all levels. We are a supportive, warm and friendly group and we genuinely strive to foster great relationships. Our Board is made up of a diverse group of women with a broad range of backgrounds, skills and experience. This team operates on mutual respect and true collaboration in order to provide the best leadership possible to the charity. We are solutions oriented, creative, forward-thinking and passionate about working to end domestic abuse.
BCWA has seen sustained growth over the last few years and has increased its property portfolio to provide a range of dispersed ‘move on’ accommodation for women leaving refuge, with continued support.
The charity is also committed to an ongoing process of service improvement via stakeholder feedback and analysis of needs and gaps in provision. Our local knowledge and specialist expertise positions us very well to innovate in co-producing new services.
In addition to trauma-informed accommodation and community-based services, BCWA has developed a therapeutic service alongside, which encompasses child play therapy and a specialist in-house counselling service for women. This supports the health and wellbeing of survivors going forward as well as working towards the prevention of repeat victimisation.
A trusteeship with BCWA is an exciting opportunity to be part of a dynamic organisation, contribute to the local community and impact thousands of women’s lives for the better. It is a truly pivotal time to join the board at BCWA, as we develop and implement innovative new services that will add significantly to the breadth and impact of support available to survivors of domestic abuse in Bromley & Croydon.
What skills are we looking for?
We are looking for a range of new trustees with a range of different skills to shape and steer the future of this dynamic organisation, as well as bring wisdom, energy and new perspectives to our governance. We would particularly welcome applications from women with knowledge of or experience working in the following sectors:
· Social housing, social investment, housing, company or charity or general legal background
· Provision of mental health services
· AI expertise
ROLE DESCRIPTION
We are looking for strategic-minded individuals with a variety of skills to join our board. Our trustees play an essential role in making sure that BCWA achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that we have a clear strategy and that our work and goals are in line with our vision.
Trustee duties
- To ensure the BCWA is carrying out its purposes, as set out in its governing document.
- To ensure the charity complies with its governing document, charity law and any other applicable laws.
- To act in the charity’s best interests, making balanced and adequately informed decisions.
- To contribute actively to the Board of Trustees in giving firm strategic direction, setting overall policy, defining goals and setting targets (including evaluating performance against set targets).
- To provide guidance using previous experience and expertise on a range of aspects of BCWA's business, including support to set up new initiatives.
- To ensure the effective and efficient administration of the Organisation.
- To monitor the financial, strategic and operational performance of BCWA.
In addition to the above responsibilities, each Trustee should use any specific skills, knowledge or experience they possess, to enable the Board to reach sound decisions. This may involve leading discussions, focusing on key issues, scrutinising reports, providing advice and guidance on new issues, particularly where a Trustee has specific expertise. Our board meets bi-monthly and holds an Annual General Meeting.
Personal skills and qualities
- Willingness and ability to understand and accept their responsibilities and liabilities as trustees and to act in the best interests of the organisation.
- Ability to think creatively and strategically, exercise good, independent judgement and work effectively as a board member.
- Effective communication skills and willingness to participate actively in discussion.
- A strong personal commitment to equity, diversity and inclusion.
- Enthusiasm for our vision: working to end domestic abuse.
- Commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty and leadership.
What impact will you have?
You will be joining an organisation actively opposed to all forms of discrimination providing a service that is confidential, non-judgmental and respectful of diversity.
You will have the opportunity to showcase your skills as well as learn new ones.
We are a feminist organisation and recognise the gendered nature of domestic abuse and other forms of violence against women and girls.
Time Commitment
- Attendance at board meetings which take place six times a year. Meetings are held in the early evening, mostly on-line, with one or two held in-person at our south-east London Head Office.
- Trustees will also need to carry out any pre-meeting reading and preparation and may be contacted occasionally for advice.
Further Information
We are very happy to have informal discussions about the role and warmly welcome candidates to visit us or observe a board meeting if they wish.
New Trustees are assigned an existing member who is responsible for their induction and support for a period of 6 months.
As our organisation works with extremely vulnerable clients, safeguarding is one of our key priorities. Please contact us if you would like more info or to view our SG policies. In light of this, offers are subject to an enhanced DBS check and satisfactory references.
Female applicants only: In light of the nature of work, the candidate’s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010.
Equality, Diversity & Inclusion: BCWA is committed to supporting and promoting equality & diversity and creating an inclusive working environment. To achieve this, we seek to employ a diverse range of staff from many different backgrounds to better represent the communities we serve.
BCWA is an Equal Opportunities Employer.
Reg. Charity No.1068007.
Our mission is to end all forms of domestic abuse in our community.
The client requests no contact from agencies or media sales.