Information and advice volunteers volunteer volunteer roles

What will you be doing?

As part of the Management team you will be responsible for ensuring that the group is acting in a way that recognises its safeguarding responsibilities in all its activities.

This will include carrying out Enhanced DBS checks on behalf of the group when appropriate and provide an induction for new Management Team Members so they are aware of the safeguarding requirements of the group and to initiate an annual short Safeguarding Refresher Session at a coach meeting.

Management team meetings are held typically every six to eight weeks, alternating on line and in person.

What are we looking for?

• Experience of adult safeguarding (desirable but not essential).
• Ability to work with discretion and confidentiality when required.
• A strong commitment to improving the lives of the people Read Easy works with.
• Good communication and people skills, with a commitment to maintaining confidentiality.
• Reasonable confidence in using IT.
• The ability to use initiative and work independently.
• A willingness to abide by Read Easy policies and procedures.
• A non-judgemental attitude and respect for others, with a commitment to equality and diversity, so that you can make everyone feel valued and included.
• Energy and enthusiasm with an average of two hours a week to commit to the role. 

What difference will you make?

Read Easy provides free, confidential, one to-one reading coaching for adults who struggle with reading, through a network of volunteer groups. Read Easy groups are changing the lives of individual adults across the country by providing them with the support they need to learn to read, and in turn opening doors for them to all sorts of new opportunities in life.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

AD – USE PDF COPY

Lead Volunteer

Mind Retail

Role Profile

Located at

Shop Based

Department

Mind Retail 

Hours

Flexible – we value any time that you can give us, this can be a few hours, half days or full days. It’s important that within the time you give us, that you can meet all of the responsibilities of the role, outlined in the role profile.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

About the role

Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops. Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do.

Key tasks

Our Lead Volunteers are responsible for all of the following tasks:

· Opening, closing and managing the shop in the shop management team’s absence, which could include but not limited to:

o Setting up the till and cashing up at the end of the day

o Conducting a shop floor walk

o Conducting health & safety compliance checks, such as inputting information into our H&S system

o Checking shop emails and cascading key messages to the team

o Securing the shop

o Making sure housekeeping and cleaning is completed

· Works with the shop management team to meet sales targets and supports with ensuring that the volunteer team understand and are working to meet and exceed the agreed targets.

· Supports with ensuring the optimum price point for all stock items and promotional merchandise for seasoned and windowed themes, following the principles outlined in Mind Retail’s Pricing Guide

· Follows all company policies, shop standards and operating procedures and supports with the communication of these to other shop volunteers.

· Supports with the preparation and completion of shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Company Policies and Procedures.

· Performs management till functions such as refunds.

· Provides direction and support to shop volunteers, following instructions from the shop management team.

· Supports with ensuring all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for our customers and colleagues.

· May support the shop management team with the recruitment of shop volunteers, planning volunteer cover and training.

Like our other volunteers, Lead Volunteers also support with the below key tasks:

· Supports with the presentation and maintenance of the highest standards of shop merchandising and visual layout.

· Supports with ensuring maximum stock availability through effective stock control and shop replenishment, adhering to Mind Retail’s merchandising guidelines.

· Actively promotes Gift Aid to maximise contributions from donations.

· Supports with the rotation, quality and replenishment of stock in order to maximise sales.

· Answering the shop telephone and taking messages from customers and our internal teams

· Ensures excellent shop standards at the end of the trading day and following closedown procedures

What you’ll gain from being a Lead Volunteer

· Experience working as part of, and leading, a diverse team

· Shop management and retail management experience

· Key holder experience

· Opportunity to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

About you

· Commitment to our values & behaviours

· Enthusiastic and committed to achieving shop targets

· Flexible and adaptable approach

· Ability to work as a team and on your own initiative

· Able to build good working relationships

· Ability to work within Mind Retail’s policies and procedures

· Willingness to learn

· Good customer service skills

· Good communication skills

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

The monthly, evening autism support group is open to parents, carers and family members of autistic children and adults, autistic adults and professionals who work with autistic people, to meet to exchange experiences, skills and understanding. Guest speakers are occasionally invited.

It meets from 7.30pm with an opportunity to chat to other members, take refreshments and browse the branch information stand and library. The meeting itself, whether a discussion evening or a speaker presentation, will start by 8.00pm. The evening closes at 9.30pm.

The volunteer Autism Support Group Leader will be responsible for the co-ordination and running of the NAS South Hampshire Branch’s autism support group which takes place monthly on a Monday evening.

What you will be doing

• Planning sessions, booking guest speakers and co-ordinating the other volunteers
• Interacting with those attending, making sure that everyone can engage in the activities in a safe manner.
• Facilitating discussions ensuring all those who wish to speak have the opportunity and that discussions stay on track
• Organising the setting up and clearing away before and after each meeting.
• Keeping the Branch Chair informed of the group’s activities and attending branch committee meetings
• Ensuring your branch complies with NAS policies including risk assessment, data protection and safeguarding.
• Any agreed expenses incurred will be reimbursed by the branch.
• You will be supported in your role by the Branch Chair.
• You will have access to a dedicated NAS email address for this role
• A criminal record check is a requirement of the role

Who are we: 
We are Buttons & Bubbles CIC. We are dedicated to increasing inclusion and representation across society for disabled families. We take a positive and proactive disability and illness. We don't conform to society's and the media's view that disability is awful, and you have no quality of life. Although we fully acknowledge it gives rise to come of the most heartbreaking and challenging times you will ever face. We ask everyone who joins Buttons & Bubbles to embrace this perspective. If you don't agree with it, then sadly we're not the right organisation for you. 

About the role: 
 
We are looking for people to join our communications team. Helping with a variety of tasks from social media scheduling to posting job adverts to helping create policies.  

Our values: 

We embrace disability and neurodiversity; it makes us a stronger and more brilliant team. No robots at Buttons & Bubbles, thank you! 

What are we looking for? 

We are looking for a few individuals who may have the following skills and experience. Don't worry if you haven’t as full training will be provided.

Skillset; 

• Communication skills  

• Editing cntent  

• Scheduling content  

• Knowledge of admin programs including spreadsheets and outlook 

• Organised  

• Adaptable  

• Willing to learn and develop  

• An individual with a creative mindset 

• Thrill of building an online community. 

• Have a basic DBS check

• Positive attitude towards disability or illness 

Benefits of joining Buttons & Bubbles C.I.C:  

• Gaining valuable experience. 

• Improving your confidence 

• Allows you to explore potentially different areas of interest. 

Benefits of volunteering with us:  

• Making a difference to the community 

• Makes a positive impact on people 

• Develop your current skill set and gain new skills. 

• Displays your level of commitment to future employers. 

• Displays your ability to balance and schedule your time effectively when seeking future 

• Employment opportunities

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

AD – USE PDF COPY

Lead Volunteer

Mind Retail

Role Profile

Located at

Shop Based

Department

Mind Retail 

Hours

Flexible – we value any time that you can give us, this can be a few hours, half days or full days. It’s important that within the time you give us, that you can meet all of the responsibilities of the role, outlined in the role profile.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

About the role

Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops. Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do.

Key tasks

Our Lead Volunteers are responsible for all of the following tasks:

· Opening, closing and managing the shop in the shop management team’s absence, which could include but not limited to:

o Setting up the till and cashing up at the end of the day

o Conducting a shop floor walk

o Conducting health & safety compliance checks, such as inputting information into our H&S system

o Checking shop emails and cascading key messages to the team

o Securing the shop

o Making sure housekeeping and cleaning is completed

· Works with the shop management team to meet sales targets and supports with ensuring that the volunteer team understand and are working to meet and exceed the agreed targets.

· Supports with ensuring the optimum price point for all stock items and promotional merchandise for seasoned and windowed themes, following the principles outlined in Mind Retail’s Pricing Guide

· Follows all company policies, shop standards and operating procedures and supports with the communication of these to other shop volunteers.

· Supports with the preparation and completion of shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Company Policies and Procedures.

· Performs management till functions such as refunds.

· Provides direction and support to shop volunteers, following instructions from the shop management team.

· Supports with ensuring all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for our customers and colleagues.

· May support the shop management team with the recruitment of shop volunteers, planning volunteer cover and training.

Like our other volunteers, Lead Volunteers also support with the below key tasks:

· Supports with the presentation and maintenance of the highest standards of shop merchandising and visual layout.

· Supports with ensuring maximum stock availability through effective stock control and shop replenishment, adhering to Mind Retail’s merchandising guidelines.

· Actively promotes Gift Aid to maximise contributions from donations.

· Supports with the rotation, quality and replenishment of stock in order to maximise sales.

· Answering the shop telephone and taking messages from customers and our internal teams

· Ensures excellent shop standards at the end of the trading day and following closedown procedures

What you’ll gain from being a Lead Volunteer

· Experience working as part of, and leading, a diverse team

· Shop management and retail management experience

· Key holder experience

· Opportunity to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

About you

· Commitment to our values & behaviours

· Enthusiastic and committed to achieving shop targets

· Flexible and adaptable approach

· Ability to work as a team and on your own initiative

· Able to build good working relationships

· Ability to work within Mind Retail’s policies and procedures

· Willingness to learn

· Good customer service skills

· Good communication skills

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

Without the passionate and committed teams of volunteers across Cats Protection we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help. Our Cat welfare team leaders have the important role of coordinating, encouraging and supporting teams of fosterer volunteers and cat care volunteers. They help make sure volunteers with direct cat care roles are happy and confident and provide advice and guidance when needed. This incredible teamwork means we are able to help more cats and kittens in need.

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

• Volunteering alongside colleagues including the branch coordinator/team leader, Cat Welfare team, branch development manager and Vet team to ensure that cat care policies, procedures and standards are applied
• Support fosterers to follow cat welfare policies and procedures
• Acting as the main point of contact within the branch for cat welfare and ensuring that welfare updates are shared and implemented effectively
• Supporting the branch by ensuring that accurate and up to date records of all cats helped are maintained, using specified systems
• Attending relevant volunteer training sessions and encouraging other volunteers to do likewise
• With the other volunteers, recruit, induct and support all branch fosterers and cat care volunteers
• Represent the branch at relevant meetings
• Play an active part in the branch committee, being part of the branch team leading on cat adoption information and updates
• Collaborating with the cat adoption team leader to ensure the highest standards of cat care are applied in line with our policies and procedures

Time expectation

The time expectation for this role will vary depending on the number of volunteers and cats in care. Our cat welfare team leaders usually spend between 10 to 12 hours per week in this role which is flexible and can be shared by more than one volunteer if needed. 

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Job Title: Personal Assistant                                                                         

Reports To: Department Manager 

Location: Remote

Employment Type: Volunteer (12 hours/week for 6 months)

About the Project – “Solta o Jogo”
“Solta o Jogo” is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.

As part of this initiative, we are seeking a Personal Assistant to support daily coordination, scheduling, and communication tasks across departments. This remote volunteer opportunity is ideal for someone who is detail-oriented, proactive, and looking to gain experience in nonprofit administration while contributing to a meaningful community-driven programme. 

Position Overview:
The Personal Assistant will be responsible for organising meetings, managing calendars, supporting internal communications, and assisting in day-to-day administrative operations. This role plays a vital part in ensuring smooth coordination between teams, and offers autonomy, flexibility, and mentorship opportunities for someone looking to develop or apply their administrative and organisational skills in the Third Sector.

Key Responsibilities:

Administrative Support & Coordination:

• Manage meeting schedules, appointments, and internal calendars.

• Organise virtual events, staff briefings, and team check-ins.

• Support in planning and executing internal conferences or training sessions.

Data & System Management:

• Maintain and update internal databases and contact lists.

• Implement and uphold procedures and administrative systems.

Staff Liaison & Communication:

• Act as a point of contact between managers and teams.

• Assist in internal communications and task follow-ups.

General Administrative Tasks:

• Contribute to internal meetings with updates and suggestions.

• Provide ad hoc administrative support to leadership and teams as needed.

Required Qualifications:

Education:

• No specific degree required, but relevant administrative or office support experience is preferred.

Experience:

• Prior experience as an administrative or personal assistant is an advantage.

• Familiarity with coordinating meetings, managing data, or supporting organisational logistics.

Skills:

• Strong written and verbal communication.

• Excellent organisational and time-management abilities.

• Proficiency in Microsoft Office, particularly Word and Excel.

• Proactive, professional, and able to work independently or collaboratively.

• Strong team player with attention to detail.

Benefits:

• Gain valuable administrative and coordination experience in the nonprofit sector.

• Receive support and mentorship to build confidence and skills.

• Work flexibly in a fully remote setup with a collaborative team.

• Build your network within a mission-driven cultural organisation.

• Reimbursement of local travel expenses (if in-person support is required for specific events).

Equality Statement

Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we encourage applications from individuals of all backgrounds.

Help us stay connected with learners, understand barriers to attendance and provide friendly practical support to Ukrainian learners participating in our Nottinghamshire ESOL project.

The Afghanistan and Central Asian Association (ACAA) is an award-winning British charity. ACAA provides advice, support, education, training, volunteering opportunities and social and cultural activities, with a strong focus on integration and community support. Its services include English language classes, employment support, women’s support, youth and family services, advice and cultural and social activities.

What you’ll do

Call or message learners who have missed sessions, in English and Ukrainian

Find out why learners have missed classes and encourage them to return

Help understand why learners may stop attending or leave classes

Support learners who have difficulties with their current timetable, class, level or location

Help learners identify other suitable classes within the project when appropriate

Answer straightforward questions about classes and pass more complex queries to the project team

Sometimes attend classes and provide practical support to learners

Help learners complete and sign required documents, including Photo Consent Forms and Class Rules forms

Keep accurate records of learner contact and attendance-related information

Share recurring attendance or engagement issues with the project team

Who this role is good for

Fluency in both English and Ukrainian is required. This role is ideal for someone confident on the phone, friendly and patient, well organised and comfortable keeping accurate records. Experience or an interest in community support, administration or project work is useful.

Time commitment and flexibility

We understand that volunteers have their own work, study, family and other commitments. We aim to keep these roles flexible. We are ideally looking for around 4–8 hours of volunteering per week, depending on the role and your availability. However, we genuinely value any contribution: even a few hours a week can make a meaningful difference to our project and our learners.

Skills and experience

Desirable

• Experience with attendance tracking or database/data entry

• Experience communicating with learners or service users

• Experience supporting Ukrainian-speaking communities

• Experience in community support, administration or project work

Required

• Ability to maintain confidentiality and follow project guidance

• Good organisation and accurate record keeping

• Friendly, patient and respectful communication style

• Confidence speaking to learners by phone and message

• Fluency in English and Ukrainian

Skills and experience

What we offer

• Written reference on completion, reflecting your role and contribution

• Hands-on, sector-relevant experience for your CV or placement portfolio

• Full induction, safeguarding briefing and role-specific support

• The opportunity to support Ukrainian guests and learners participating in our ESOL project in Nottinghamshire

• Flexible volunteering designed to work around study, work and other commitments

Do you have a passion for African and Diaspora history and a vision for empowering communities through knowledge?

Tell My Truth and Shame the Devil C.I.C. is seeking a Volunteer African & Diaspora Book Club Coordinator to join our founding volunteer team. This role focuses on creating a welcoming learning space where community members can explore African and Diaspora history, literature and ideas together.

As Book Club Coordinator, you will organise and facilitate a book club programme that encourages reflection, discussion and shared learning. Working with the Membership Director and Community Engagement team, you will help create meaningful conversations that build knowledge, cultural pride and collective understanding.

This role blends facilitation, coordination and community engagement to support a learning space rooted in respect, curiosity and cultural awareness.

Experience, Qualifications and Requirements

Essential / Highly Valued Experience

• Knowledge or strong interest in African and Diaspora history, literature, and cultural movements

• Experience facilitating discussions, learning groups, or community programmes

• Strong communication and group facilitation skills

• Ability to create inclusive spaces for respectful and meaningful discussion

• Confidence guiding conversations about history, identity, power and social change

• Good organisational skills for planning sessions and coordinating participants

• Commitment to community learning and cultural awareness

• Reliability and a collaborative approach to working with others

Desirable

• Experience using digital tools for online meetings, shared documents, or community platforms
   

Qualifications

Formal qualifications in history, education, cultural studies or related fields are welcome but not required. Relevant experience, community knowledge, or lived experience are equally valued.

Key Responsibilities (Reduced)

• Select books and reading materials focused on African and Diaspora history and culture.

• Plan and facilitate regular book club discussions online or in person.

• Encourage thoughtful and respectful conversations about the readings.

• Support participants to reflect on historical and contemporary themes.

• Invite guest speakers or contributors when appropriate.

• Share discussion materials and resources with participants.

• Capture key insights and feedback to help improve future sessions.

• Work with the team to align the book club with wider community programmes.

What This Role Offers You

• Leadership experience facilitating a community learning programme

• Opportunity to help people connect with African and Diaspora history and culture

• Personal growth through dialogue, reflection and cultural education

• The chance to shape a meaningful learning space within a values-led CIC

What This Role Is Not For

• Individuals seeking purely administrative work without facilitating discussions

• Those unwilling to guide conversations that explore complex historical and social themes

• People expecting rigid structures without creativity or community engagement

A Final Word

Learning is about people, not just books.

Trust grows through thoughtful facilitation, care and intellectual honesty.
Respectful handling of stories, histories and lived experiences is a responsibility.
Listening deeply and honouring diverse voices keeps learning communities strong.

West Midlands Area – based around local treatment services 

Closing date: 24/08/2026

Job reference: LEP-261

Are you a proactive, collaborative and compassionate individual with proven experience of working positively with adults to engage successfully despite ‘challenging’ behaviour?Do you have the ability to be a positive role model, demonstrating the virtues of engaging with treatment support services? 

If so, St Giles is looking for a Lived Experience Peer Volunteer to join our team and provide interventions and build meaningful, peer-led relationships with service users to encourage them to engage in drug and alcohol treatment following arrest.

About St Giles Trust 
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement hold the key to positive change in others. 

About this key role 

As a Peer Volunteer, you will increase client engagement with drug and alcohol treatment services by providing vital peer-led support and building trust and motivation among a client group that has been historically disengaged/not offered support previously.You will provide holistic, short-term intervention to bridge the gap between referral and full treatment engagement, capture client experiences and barriers to improve service design and accessibility and develop a strong service user voice to inform future service improvements. 

Areas of support from Peer Volunteers may also include initial engagement and motivation such as welcome calls, check-ins, peer-led conversations and motivational chats over coffee.You may also offer practical support such as appointment reminders, transport assistance and paperwork support, plus help to build positive routines such as activity-based engagement and supporting small lifestyle changes, including meal planning, budgeting, and time management. 

What we are looking for 

• Personal experience of the criminal justice system or lived experience of the issues facing this client group (i.e. experience of substance misuse and recovery) 

• Proven experience of working in a high-intensity environment, being self-motivating, with an ability to effectively manage your own wellbeing 

• Knowledge of the issues facing those arrested for potential criminal offences 

• Knowledge of, and commitment to, safeguarding practices and policies 

• The ability to use monitoring systems to record all aspects of the work 

• Excellent interpersonal, relationship-building and communication skills, verbal and written.

Please note:  as an organisation that works with adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Adult DBS check.

We are an equity and inclusion-confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation. 

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy. 

We will be reviewing applications as they are received and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment     

Interviews to be held on a rolling basis.

“Queer Space” is a support group is for adults who identify as LGBTQ+ and who have experience of mental health challenges. It is a peer-led space with a focus on empowerment, community, expression and joy. Above all, the space is led by the community it serves.

We are seeking a Volunteer Group Facilitator is to provide peer support and facilitate a group with the guidance of a coordinator, whilst creating a welcoming environment and sharing their own knowledge/experience of living with mental health difficulties. The role will also entail the planning of groups and assisting with other peer support administrative duties.

We will be running two groups, daytime and evening; you are welcome to apply for both or just one.

The group offers:

• A safe space to talk openly and honestly about mental health, Queerness and identity
• Peer support from people who have walked a similar path
• Real talk: honest discussions led by peer group facilitators who have been there
• Fun! A space to express, explore and create to understand ourselves, our identities and our place in the world better.

What we’re looking for:

• Enthusiasm for supporting and engaging people in group settings, helping to create an inclusive and welcoming environment.
• A willingness to draw on your own personal lived experience and share to inspire hope and connection.
• Strong communication and listening skills, with the ability to offer empathy, encouragement and appropriate support.
• A collaborative team player who can work effectively with colleagues and volunteers and carry out basic administrative tasks.
• Commitment to promoting wellbeing, equality, diversity and inclusion, ensuring everyone feels respected and valued.
• A reliable and professional individual who can represent South East London Mind positively and commit to volunteering regularly over the long term.

Benefits of volunteering with us:  

• Gain frontline experience
• Expenses paid in line with volunteering policy
• Opportunities to progress within organisation
• Regular training and development opportunities
• Ongoing supervision and support
• An opportunity to be part of a team
• An opportunity to help people within the local community
• Volunteering Week celebrations
• In-depth induction training which includes active listening skills, group dynamics, mental health awareness, and EDI (Equity, Diversity and Inclusion)

Interested in the role? Next steps:

• Complete a Volunteer Application Form using role person specification as a guide
• Interview and reference check
• Undergo an Enhanced Level Disclosure and Barring Service check
• Complete our volunteer training programme

Queer space is a peer-led service. As such, the successful candidate should have lived experience of the LGBTQ+ community, with their own experience of mental health issues.

We recognise the importance of having a diverse and inclusive work force, and would therefore particularly welcome applications from the following, currently under-represented, groups:

SEL Mind is committed to meeting the reasonable adjustments of disabled people and always welcomes applications from people with lived experience of mental health problems.

How to apply

Please find our application form and details of how to apply on our website.

Do you have professional experience in coding and computing? Could you support young people in learning how to code? 

Are you passionate about equipping the next generation with the skills and strategies needed to succeed?

About us: GT Scholars is a social enterprise that tackles educational inequality by giving ambitious young people the support, skills and strategies they need to achieve their aspirations. 

We believe that all young people are gifted and talented, regardless of their background. We run a wide range of programmes that help young people achieve their academic and career aspirations, particularly those from less-privileged backgrounds.

What makes us different? There are many organisations that offer programmes to improve the life chances of young people. However, our programmes use a unique 3:1 model which means that we’re able to sustainably use our profits to provide additional places on our programmes, to young people from low-income homes. 

Our mission is to empower and develop the next generation of leaders and change-makers and we’re looking for workshop facilitators that are passionate about making a difference in young people’s lives!

Responsibilities: Facilitators are responsible for designing creative and interactive workshops for our young people, and delivering these workshops with our young people. We run some of our workshops online and other workshops are held in London. All workshops are held during the school holidays, in the evening and on weekends.

The workshop facilitator role is flexible and as part of your role, you may be involved in:

• Delivering and leading short workshops or courses, on behalf of GT Scholars (Online or offline)

• Designing engaging, interactive and educational workshops and short courses for young people and ensuring that the content is targeted to suit different abilities and capabilities

• Running your own bespoke workshops, eg. workshops in coding and technology

• Managing short activities and Q&A sessions during our workshops

• Working collaboratively with other event coordinators, volunteers, ambassadors, workshop facilitators and speakers at our events

• Following the agreed timings and content for workshops and courses

Person specification: 

As workshop facilitator, you will need to:

• Have passion, knowledge and experience in coding, computing and technology

• Have strong presentation skills

• Have strong communication skills

• Be personable and able to confidently communicate with people from a range of backgrounds and professions.

• Be passionate and committed to tackling educational inequality

• Be punctual and organised

Availability: Workshops will run during the day on school holiday dates, on Saturdays or in the evening (5pm-8pm).

Additional information: We will need to conduct reference checks and you will need an Enhanced DBS for this role as you will be working directly with children. We can process this for you or you may submit one if this is less than 2 years old.

Rate of pay: This is a self-employed role. You must be aged 18 or above. Facilitator sessions range from 2 to 6 hours. The rate of pay will vary based on the budget of the funder.

PURPOSE OF THE ROLE

There are currently four Committees that report directly to the Board of Trustees, one of them is the Safeguarding Committee, of which you will be a member. The Safeguarding Committee provides assurance, advice and recommendations to the Board on safeguarding matters.

The Committee provides strategic leadership, ownership and oversight of The Scout Association (TSA)’s safeguarding policies and procedures, and ensures that safeguarding policies, procedures and practice remain fit for purpose and sector leading in protecting young people in Scouting.

The Committee also provides strategic oversight, challenge and assurance in relation to TSA’s safeguarding arrangements, including the safeguarding of adults where relevant.

Independent Members bring external expertise, independent scrutiny and constructive challenge to support the Committee in fulfilling its responsibilities. The role is not operational: it is a strategic governance and assurance role, focused on strengthening oversight, improving learning and helping Scouts respond effectively to current and emerging safeguarding risks.

MAIN RESPONSIBILITIES

· Provide strategic advice, challenge and independent scrutiny to support the Committee in discharging its responsibilities.

· Assist the Committee in ensuring that Scouts remains at the forefront of safeguarding practice and development.

· Review safeguarding performance information, assurance reports, learning reports and risk information to support effective oversight.

· Contribute to the Committee’s review of safeguarding assurance activity, quality assurance findings, thematic reviews, and organisational learning arising from safeguarding incidents and case reviews.

· Contribute to the development and review of safeguarding policies, procedures, guidance and assurance arrangements.

· Help identify emerging safeguarding risks and opportunities affecting young people, volunteers and the wider organisation.

· Support the Committee’s oversight of safeguarding culture, organisational learning and continuous improvement.

· Participate in monitoring and reviewing safeguarding risks delegated to the Committee by the Board.

· Contribute to discussions on strategic priorities and future safeguarding developments across Scouting.

· Act as an advocate for excellent safeguarding practice and a culture that places the safety and wellbeing of young people at its centre.

THE PERSON

Skills

· Communicate effectively with senior volunteers, trustees, staff and external stakeholders.

· Analyse complex information and exercise sound judgement.

· Provide constructive challenge and independent scrutiny.

· Contribute effectively within a strategic committee environment.

· Work collaboratively while maintaining independence of thought.

· Quickly develop an understanding of Scouts, its governance arrangements and safeguarding framework.

EXPERIENCE

The Committee is particularly seeking candidates with expertise in one or more of the following areas.

· Priority area: substantial expertise in digital safeguarding, including online safety, digital harms, safeguarding in online environments, social media risks, emerging technology risks and child protection risks associated with digital platforms.

· Additional areas of interest: family law, social care practice or leadership, child protection and safeguarding within statutory services, law enforcement experience relating to safeguarding, horizon scanning, regulatory or inspection environments, quality assurance, or safeguarding within youth, education, faith or voluntary sector settings.

CHARECTERISTICS

· Commitment to the purpose and values of Scouts.

· Strong personal integrity and sound judgement.

· Commitment to safeguarding and promoting the welfare of children, young people and adults at risk.

· Ability to operate strategically and objectively.

· Sufficient time available to fulfil the role.

TIME COMMITMENT AND MEETINGS

The Safeguarding Committee normally meets four times per year, with three meetings held virtually and one longer meeting held face-to-face. Members will also be expected to read papers in advance of meetings and may occasionally be consulted between meetings on specific matters.

Applicants should expect to spend around two days per quarter on Committee business after the induction phase, including preparation, attendance and follow-up activity.

APPOINTMENT TERM

Appointments will normally be for an initial three-year term, subject to a six-month review, with the possibility of reappointment for a further term by mutual agreement.

REMUNERATION AND EXPENSES

In common with other registered charities, there is no remuneration directly associated with the role. The Scout Association will reimburse reasonable and properly documented expenses incurred in performing the role in accordance with its Expenses Policy.

Job Description:
Youth Advantage UK is seeking a volunteer Head of Local Operations to lead the launch and on-going delivery of its commissioned research projects in England and Wales. The focus of these projects will be obtaining and analysing primary and secondary data in order to help smaller community organisations improve their ways of working and effectively report on their impact. The successful candidate will be responsible for ensuring their teams deliver these projects within the agreed time-scales and in line with the goals agreed with the commissioning organisations, growing Youth Advantage’s reputation and reach.

Working closely with the Departmental Director, the ideal candidate will use their prior experience to effectively contribute to the organisation’s ability to enable evidence-based, positive local change. They should have excellent leadership, writing and speaking skills, IT literacy, and the ability to work well independently and in a team.

This role reports directly to the Director of Local Operations.