It support team lead volunteer roles in Bristol

This position is a Trustee role, sitting on Hidayah's board. The IT/Tech This role will oversee Hidayah’s IT infrastructure to ensure suitability and sustainability of charitable activities.

What are the responsibilities of this role?

This role will have the following duties, but are not limited to:

● To ensure Hidayah’s IT operating systems and equipment are fit for purpose

● To drive the delivery and improvement of data protection procedures, using technology to improve the operations of the charity

● To keep the website updated, refreshed and ensure plug-ins and links are valid. This will include creating new pages, updating SEO and ensuring hosting agents are compliant with GDPR

● To take the lead in evaluating IT related proposals for the Board of Trustees

● To provide strategic oversight of implementation and project manage any IT related projects

● To assist with documentation of processes and delivery of specific tech training for volunteers

● Manage and moderate the Hidayah Discord server

● Operate as Hidayah’s Google Workspace administrator

● Work with the wider Digital Team to facilitate the technical development of Hidayah as an organization

How much commitment is required? 

We are flexible around your own schedule. However, the following commitments are in place for all members of the Hidayah Board:

● To be able to attend all Trustee meetings and to deliver a comprehensive report to the Trustee each meeting with updates and to completed actions as and when they appear

● To aim to attend all other planning meetings as necessary when close to Hidayah events as well as the events themselves (where possible due to geography)

● To help to fundraise for, and advertise, any Hidayah events and fundraising drives

● To be part of a communications group to keep up to date with Hidayah developments

● To contribute toward and to maintain the administration of our file sharing system ‘Google Drive’ so it is always up to date with clear records, templates and forms

● To check emails and to respond when needed

● Enthusiasm, dedication, responsiveness, flexibility and eagerness in supporting the aims, vision and mission of Hidayah

● To contribute toward the Annual Report once a year

● To be in post until the next AGM

● The role is subject to a 6 months probationary period.

What do we expect from a Trustee: IT Tech Officer

Please note that you must agree with and fit the criteria below to be eligible to volunteer in this role:

Knowledge: 

● Educated to degree level or experience which demonstrates equivalent technical role

● Knowledge of Wordpress / Frontend development skills (Currently using Breakdance for our website)

● Adept knowledge of Discord as a communications platform and server management

● Knowledge of Google Workspace

Personal Skills:

● Ability to understand confidentiality, equality and diversity and safeguarding procedures;

● Ability to respond to resolving conflict situations if needed;

● Someone who can behave with professionalism.

Administration Skills:

● To regularly check, maintain and keep up to date Hidayah administration and data handling systems such as using Google Drive to store information

● A high degree of literacy of Microsoft Office and IT Applications

● To be part of a communications text group to keep up to date with Hidayah developments and to inform the Board Members of any developments;

● To read, understand and agree with the constitution of Hidayah (available on website).

Additional:

● To help to fundraise for, and advertise, any Hidayah events and fundraising drives.

Ensure you do not have a conflict of interest with your current role and check this prior to applying for this role.

Overview of the Role:

The Head of IT & Systems will lead the technological vision, strategy, and execution

for the organization. This role requires a strong focus on developing robust IT

systems, overseeing digital transformation, ensuring data security, and maintaining

operational efficiency to support the organization's objectives. Management and

people leadership are integral to this role, ensuring effective team collaboration and

development.

Key Responsibilities:

• Strategic Planning: Develop and implement the IT strategy in alignment with
• organizational goals.
• System Management: Oversee the design, deployment, and maintenance of
• IT systems, ensuring seamless operation and security.
• Digital Transformation: Lead initiatives to modernize technology
• infrastructure and integrate innovative solutions.
• Cybersecurity: Develop policies and practices to protect the organization
• against cybersecurity threats and ensure compliance with data protection
• regulations.
• Vendor Relations: Manage relationships with external IT service providers,
• ensuring value and quality.
• Team Leadership: Build and lead a high-performing IT team, fostering
• professional development and maintaining strong team dynamics.
• Budget Management: Plan and manage the IT budget effectively to
• maximize resources.
• Stakeholder Collaboration: Work closely with other departments to support
• organisational needs with technology solutions.

Qualifications and Skills:

• Proven experience in IT leadership roles.
• Strong understanding of IT systems, infrastructure, and security.
• Exceptional management, people leadership, and strategic thinking skills.
• Effective communication and stakeholder management abilities.

Commitment: This role requires a flexible commitment of approximately 5 to 10

hours per week, which can be adjusted to fit around other responsibilities

About the Role

We are looking a capable and reliable Officer within IT & Systems to support the IT & Systems function and provide operational cover for the Head of IT & Systems when required. This role exists to ensure continuity of systems, user support, and core IT processes in the event of absence, increased workload, or unexpected issues.

Reporting directly to the Head of IT & Systems, you will help manage day-to-day systems, respond to support requests, and handle joiner and leaver processes. The role is hands-on, practical, and focused on keeping things running rather than long-term architecture or strategy. Please note: This is a voluntary and unpaid role, with no financial compensation or future paid opportunities attached. We encourage you to apply if you have relevant/transferable skills for this role.

Key Responsibilities

• Support the day-to-day operation of internal systems, including user access, permissions, and basic configurations.
• Monitor and respond to IT and systems support requests, escalating issues where appropriate.
• Supporting new starter and leaver processes, including account setup, access changes, and offboarding.
• Assist with the administration of Bitrix, ClickUp, Teamplate, or similar platforms.
• Maintain clear documentation for processes and common issues.
• Provide operational cover for the Head of IT & Systems during periods of absence or unavailability.
• Handle ad hoc systems tasks and problem-solving as they arise.

What We are Looking For

We are looking for someone dynamic with the skills and experience to make a positive impact. This role suits someone practical, calm under pressure, and comfortable working without close supervision. You will be a strong fit if you have:

• Proven experience in IT support, systems administration, or helpdesk-style environments.
• Hands-on experience managing user accounts, access control, and routine systems tasks.
• Familiarity with ERP systems, helpdesk tools, or internal business platforms.
• Experience working with tools such as Bitrix, ClickUp, Teamplate, or comparable systems.
• The ability to work independently and manage tasks at your own pace while meeting agreed expectations.
• A strong sense of ownership and reliability.
• Previous experience in volunteer-led or non-profit organisations is a bonus.
• Comfort working fully remotely and supporting users virtually.
• Strong work ethic and collaborative attitude.
• A passion for the charity work, a genuine belief in the mission of Youth Advantage UK and a commitment to making a difference.
• Previous experience in volunteer-led organisations is a bonus.
• Remote working experience or comfort with managing teams virtually.

What You will Gain

· Practical experience acting as a key operational contact within an IT and systems function.

· Exposure to real-world continuity planning and operational risk management.

· The opportunity to build confidence in owning systems processes end-to-end.

Important Information

This role is completely voluntary. There is no financial payment, benefits, or employment status. It is ideal for experienced HR professionals looking to give back, stay active in leadership, or contribute to a values-led organisation in a meaningful way.

Apply Now

If you're passionate about fundraising and want to make a real difference, we’d love to hear from you. Help us unlock new opportunities for Youth Advantage UK and join our dedicated team of changemakers today.

LUX is looking for new Board members to support our work and bring new skills, expertise and ideas for the future of our organisation. This is an important moment in LUX’s history as we embark on a process of rearticulating our purpose and shaping our future with a new executive team. Maintaining a strong, dynamic Board of Trustees is essential to guiding LUX’s mission and working in collaboration with the team to develop and implement the organisation’s vision.

We are currently seeking up to five Trustees, each bringing expertise in one of the following areas:

• Legal
• LUX artist
• Fundraising
• Gallerist or collector with artists’ moving image experience
• Senior level expertise in digital, IT and new technologies

We are keen to hear from people who are enthusiastic about and committed to contemporary art and artists’ moving-image practice, and who are sympathetic to the needs of artists.

Diverse Representation

LUX is committed to equity, diversity and inclusion, and to addressing inequality in the arts sector. We want our Board of Trustees – and our organisation as a whole – to reflect the artists we work with and the audiences we seek to engage.

We particularly encourage applications from people who identify as global ethnic majority, d/Deaf, disabled, neurodivergent, LGBTQI+, and from those who experience barriers due to their socio-economic background.’

We guarantee to interview all disabled applicants who demonstrate skills and knowledge in the areas outlined above. Please indicate whether you identify as d/Deaf or disabled in your application.

Ready to build the digital nervous system of a movement?

At MINDSET, we’re a brand-new start-up shaking up men’s mental wellbeing across England and Wales. We’re non-clinical, high-energy, and digital-first—which means we need an IT & Tech Lead who can build a slick, seamless infrastructure that just works.

We’re looking for a tech-savvy volunteer to source, set up, and manage our entire digital ecosystem, ensuring our team is connected, secure, and ready to go.

The Mission:

• The Architect: Build and oversee our Google Workspace (emails/drives), CRM, and management platforms for both volunteers and service users.
• The Hardware Pro: Handle our device fleet—accepting delivery, configuring them for the team, and getting them shipped out to the frontline.
• The Support Hub: Be the go-to for troubleshooting and tech support, making sure no one gets slowed down by a glitch.
• The Coach: Partner with our Training Lead to help induct volunteers, making sure they feel confident and "pro" with our systems from day one.

The Vibe:
No legacy systems. No "that’s how we’ve always done it" excuses. You’ll have a blank slate to implement the best tools for the job, creating a modern, efficient tech stack that lets our team focus on changing lives.

Sound like you?
If you’re a systems expert who loves a "clean build" and wants to use your tech skills for a massive cause, let’s get you plugged in.

Power the MINDSET Movement

Unify is building a social impact platform that helps get direct, practical support to people who need it most — with dignity, transparency, and real-world usability at the core.

We’re looking for a Senior Developer / Tech Lead (Volunteer) to guide the build, unblock the team, and help us ship a solid, scalable product. This is a light commitment (2–5 hours per week), but a high-leverage role: you’ll be working closely alongside the founders and our Product Manager.

What you’ll do (2–5 hrs/week)

• Lead engineering direction: keep the build clean, pragmatic, and shippable.

• Review PRs and raise code quality (architecture, security, performance, maintainability).

• Help prioritise technical work with the founders + Product Manager.

• Support and mentor a small volunteer/dev team (light-touch guidance, not heavy management).

• Set up or improve engineering foundations (CI/CD, environments, observability, release process).

• Identify risk early (security, data handling, scalability) and propose solutions.

What we’re building

• A production product with real users and real-world constraints.

• A platform where trust, safety, and reliability matter as much as features.

Tech stack

MERN stack

• MongoDB (database)

• Express.js (backend framework)

• React (frontend)

• Node.js (runtime / API layer)

What we’re looking for

• Senior-level software engineering experience (ideally with leading small teams or acting as tech lead).

• Strong product sense: you can balance “build it right” with “ship it”.

• Comfortable in ambiguous, early-stage environments.

• Solid judgement around security, data handling, and best practices.

• A collaborative communicator who can keep things calm and moving.

Nice to have (not required)

• Experience with marketplaces, payments, identity/verification flows, or credit/voucher systems.

• Experience setting up CI/CD, testing strategy, and deployment pipelines for MERN apps.

• Previous work in startups, charities, civic tech, or social impact.

Why join (and what you’ll get)

• Real ownership and influence — your decisions shape the product.

• Work directly with the founders + Product Manager.

• A mission-led build where shipping matters and the work is tangible.

• Flexibility: async-first, lightweight weekly rhythm.

Time + format

• Volunteer: 2–5 hours per week

• Remote / hybrid (where relevant)

• Async-first with a short weekly check-in

Interested?
Send a short note with your background + links (GitHub/LinkedIn/portfolio) and we’ll set up a quick chat

We are reopening this role to applicants having paused for some months. The Operations Lead will play a vital role in ensuring the smooth running of Path to Prosper’s activities. As Operations Lead, you will lead in various administrative, logistical, and operational tasks, enabling the CEO, Board and Operations Team to maximise the charity’s impact. We will also carve out projects for the Operations Lead to run or support on to provide further opportunity for personal growth and support Path to Prosper’s mission and growth. This position is ideal for someone with strong organisational skills and a proactive approach to problem-solving.

Make a difference in the lives of children and families. Become a PACT Trustee.

We are seeking an individual with strategic expertise in safeguarding gained within a children’s social care setting to join our exceptional Board of trustees. You do not need previous trustee experience as we provide a full induction and ongoing training. This is a unique chance to apply your expertise at strategic level, playing a pivotal role in ensuring we continue delivering high‑quality, trauma‑informed services, championing the welfare of vulnerable families, and shaping supportive policies that protect children and strengthen communities. If you are committed to making a lasting impact and guiding a charity that makes a positive difference to hundreds of lives every year, this is an incredible opportunity to join us on our mission.

PACT (Parents and Children Together) has been building and strengthening families since 1911 through outstanding adoption services and specialist therapeutic and trauma informed support services across Reading, the Thames Valley, and southern England. As one of the UK’s leading voluntary adoption agencies, we place children with loving, permanent families (over 84 placements last year) and offer lifelong specialist support through services like our Strengthening Families Team, CATCH and Adopter Champions. Alongside adoption, we empower women facing multiple disadvantages at Alana House and help children and their non‑abusing parents recover from trauma via our Bounce Back 4 Kids programme.

Who we are looking for

For this Safeguarding Lead Trustee role, we would welcome applications from interested individuals who have current strong understanding and experience of safeguarding legislation from within a children’s social care setting. We warmly welcome applications from people of all backgrounds and actively encourage individuals from underrepresented groups, including those with lived experience of adoption, care or disadvantage to apply. Diversity of thought and experience strengthens our Board, and we value perspectives from different communities, cultures and lived experiences. Your expertise will help us deliver inclusive, high quality services for children and families.

You do not need previous trustee experience to apply for this role as we will provide a full induction and ongoing training. Trustee roles are voluntary positions that are home-based with occasional travel to our Reading head office for in person board meetings or to collaborate with PACT colleagues relevant to your lead role (reasonable expenses covered). The time commitment is around one day per month, including quarterly Board meetings and input into wider charity matters. We aim to be flexible and will make adjustments where we can support accessibility and your availability.

What would you get as a PACT trustee?

· Satisfaction of helping vulnerable children, women and families, and giving something back

· An opportunity to exercise your skills and knowledge, possibly in a different environment or context

· A chance to contribute to the charity’s strategic growth

· A chance to expand your experience of charities and gain new skills

· An opportunity to work alongside other skilled and committed trustees

· High-quality induction, training and support from us and other charity-support organisations

· Being a Trustee can support the acquisition of valuable skills and experience that support career development

We understand that becoming a trustee is a commitment and you want to ensure that you are applying for a role that matches your values and requirements. You will find lots more information about PACT on our website and one of our current trustees has also kindly provided a short video with further details.

If you believe you can contribute to the skills and diversity of our Board and would like to apply, please visit the volunteer page of our website where you will find the trustee recruitment pack and application form.

We are committed to making our recruitment process accessible. If you need the information in a different format or require adjustments during the application process, please let us know.

The closing date for applications is Sunday 22nd March 2026 with interviews to take place on Thursday 26th March 2026.

We look forward to hearing from you!

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.

Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including an Enhanced Disclosure Barring Service (DBS) check.

Our Mission

Brain tumours do not discriminate, and they do not respect boundaries. They can strike anyone, at any age. And they strike quickly. We understand that taking on a fundraising challenge isn’t as simple as putting one foot in front of the other. Combine the physical challenge with an ambitious fundraising target, taking part for a charity close to your heart and finding time to train, the challenge can feel overwhelming. This is where our Motivational Caller volunteers play a vital role. By offering encouragement, reassurance and a listening ear, they empower fundraisers to reach their goals!

How can you help?

To ensure our fundraisers receive the best possible support, we like to give each of them a call ahead of their challenge event to wish them good luck and offer encouragement. With hundreds of fundraisers taking part, we rely on the support of our volunteers to help make these calls possible.

This is what your volunteer role will look like:

• The Events team will provide clear, step-by-step instructions to help you log into our telephone system from the comfort of your own home. This usually takes around 10 minutes and you’re very welcome to do this alongside a member of staff via a Teams call if you’d prefer extra support.

• You’ll receive a password-protected spreadsheet containing a list of fundraisers allocated to you. Calls can be made at a time that suits you, during the week or two leading up to each challenge event.

• We will provide you with all the information you need including a script to follow and frequently asked questions so that you feel confident to make calls to our fundraisers.

• After each call, you’ll simply update the spreadsheet with any key notes or feedback.

What impact will you have?

By calling our fundraisers, you’ll create a personal connection with members of our community and help them feel recognised, valued and supported for the incredible efforts they’re making. By helping fundraisers reach the start line feeling supported and inspired, you’ll play a vital role in maximising the funds raised for The Brain Tumour Charity, directly contributing to life-changing support services and vital research for the future.

We are looking for:

As part of our volunteer team you will be enthusiastic, friendly and willing to chat to our fundraisers about the event they are taking part in. We need you to have:

• Great verbal communication and interpersonal skills
• A friendly telephone manner
• General interest in The Charity and/or our fundraising events
• Access to the internet, preferable through a secure Wi-Fi source
• Basic IT skills, including using the Microsoft Authenticator App and Excel.
• Access to a laptop or computer (preferred)

What can you gain from volunteering?

• You’ll have the opportunity to develop your communication and listening skills through one-to-one conversations with our fundraisers.

• You’ll develop an understanding of how the Events team at The Charity operates.

• You’ll help the Events team raise more than £3.9 million a year, helping fund life-changing support and pioneering research.

Time commitment

We’ll need your help in the week or two leading up to each of our Challenge events throughout the year. The role is very ad-hoc and flexible, so you’ll be free to make the phone calls at a time to suit you within those weeks. Our busiest times of year are Spring and Autumn!

All phone calls will need to be carried out between 10am – 4pm on weekdays only. This is a remote role.

Practical considerations

You will receive a full induction to The Brain Tumour Charity and any specific training for the role, as well as ongoing direction from one of the team, who will be your key contact. Volunteers must be over 18. The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities. We encourage volunteers to claim for any reasonable expenses that are incurred in the course of their volunteering with The Charity. Find out more in our Volunteer Expenses Policy. If we receive a high volume of applications, we may close the role early, so we’d encourage you to apply at your earliest opportunity.

Need support with the application process?

We are committed to being inclusive and recognise that there may be a number of ways we could support you through the application process. If there’s any adjustments we can make to help you fully engage in the process, don’t hesitate to let us know by getting in touch with the Volunteering Team.

Join Street Paws as a Trustee — Shape the Future of a Charity Making Real Change

Street Paws is the charity standing up for people and pets facing homelessness, we believe in a future where homelessness never separates people and their pets, because for them a pet is a lifeline not a luxury.

Street Paws stands up for people facing homelessness because, for them a pet is a lifeline, not a luxury. We challenge the misconception that having a pet should ever be a barrier to a secure home. That is why, in partnership with Local Authorities, hostels and support services, we provide accessible veterinary care, training and advocacy – breaking down the barriers and opening doors to make pet friendly support the norm, not the exception.

We are looking for new trustees with legal, cyber security or lobbying/ campaigning expertise to join our board and play a pivotal role in protecting and strengthening the charity as we grow. By joining our Board, you will have the chance to:

Lead Strategy at a High Level

Your decisions directly shape the direction, resilience, and long‑term impact of Street Paws. You’ll help guide a charity that supports some of the most vulnerable animals and owners across the UK.

Make a Big Difference with a Small Time Commitment

We know your time is valuable. That’s why the role is designed to be flexible and manageable:

· A few hours a month, on your schedule

· Just one board meeting per quarter (around 2 hours)

· Remote participation options available

This is a meaningful way to contribute your professional expertise without taking on a heavy workload.

Build Your Board-Level Experience

Whether you’re looking to take your first step into governance or broaden your leadership portfolio, this role offers:

· Real strategic influence

· Exposure to charity governance

· A chance to work alongside passionate, skilled trustees

You’ll be part of a committed team driving forward a mission that genuinely changes lives.

Are you passionate about making a real difference to families facing financial hardship?
Bromley Brighter Beginnings is a local charity founded in 2012 which provides essential baby, child and household items to families facing poverty.
We believe no child should be disadvantaged because of financial hardship, and no parent should have to struggle to meet their family’s basic needs.

Join our team as a Grants & Fundraising Volunteer and help secure the funding that keeps our services going. In this role, you’ll support our Fundraising & Communications Lead with tasks that directly impact how many families we’re able to help.

What You’ll Do

• Research and identify potential grant funding opportunities (“horizon scanning”)
• Help maintain our 'tracker' of funding opportunities
• Assist with drafting and editing grant applications
• Attend relevant online events or webinars to stay up to date with funding trends
• Support the preparation of reports and updates for current funders

 About You

You’ll thrive in this role if you have:

• Experience of researching and / or writing grant applications / funding bids
• Great attention to detail
• Good IT skills
• An understanding of the charity sector (helpful but not essential)
• The ability to work independently and meet deadlines
• A genuine commitment to supporting families living in poverty

For further information on the role and details of how to apply please visit our website.

Our partner is a growing NGO working to improve access to healthcare for underserved and remote communities in Uganda. As the organisation scales its programmes and funding, it is seeking pro bono support to strengthen its finance systems, reporting, and organisational foundations, ensuring they are robust, efficient and fit for future growth.

They are looking for an experienced finance or business professional to provide remote, hands-on support over an initial three-month period. The assignment will be delivered in two phases, starting with a review of current finance systems, workflows and reporting, and supporting leadership to clarify what “good” looks like for the organisation’s future systems. The volunteer will work closely with senior leadership and the finance team, helping to improve use of their existing accounting system, strengthen budgeting and KPI reporting, and reduce pressure on senior staff through clearer processes and controls.

Key areas of support may include:

• A finance health check, reviewing current processes, controls, workflows and approval structures, with a focus on identifying opportunities to streamline and reduce the administrative burden on senior leadership.
• A review of how Odoo is currently being used, with practical recommendations to improve reporting efficiency, data quality, and usability.
• Strengthening budgeting and budget vs actual (BvA) reporting, including alignment between budgets and the chart of accounts.
• Development or refinement of a small set of core financial KPIs that support internal decision-making for leadership and programme teams.

The work will be undertaken collaboratively, with a focus on practical, proportionate recommendations that can be implemented by a small team in a low-resource context. The finance professional will lead on refining the scope and deliverables, based on the initial findings.

Profile

This role would suit a finance or business professional with experience in finance systems, ERP/accounting tools, management reporting, and organisational design. Experience working with NGOs or in international or low-resource settings would be highly valued. The ideal volunteer will enjoy working alongside teams, sharing workload as well as advice, and translating technical concepts into usable solutions.

Time commitment

The assignment will be delivered remotely, requiring approximately 2–3 hours per week over an initial three-month period, with flexibility to extend depending on progress and availability. The preferred start date is as soon as possible.

We are growing our volunteering team and looking to recruit 2 Lead Volunteers for our Content Team. We’re looking for two people who have a passion for promoting a charity supporting a rare condition and have the ability to support a volunteering team as well as plan and use communication tools such as websites, Canva and other digital platforms.

This is a flexible volunteering opportunity, which means your commitment can be balanced around your lifestyle - being part of a team to ensure that communications to our community and supporters are up to date and timely.

You will provide leadership for your team and support the development of a communications plan for the charity.

Key Tasks and Objectives

• Lead a team of content writer volunteers.
• Lead and co-ordinate internal projects, activities and campaigns that help build awareness of our organisation and its aims.
• Building, leading and inspiring the content team, ensuring goals are agreed and communicated to support the achievement of our overall aims and projects.
• Ensuring all content is on-brand, consistent in terms of style, quality and tone of voice, and ideally optimised for search and user experience for channels of content including on our website, in our members' magazine as well as supporting the content for social media .
• Supporting the development of a communications strategy, focusing on the content section.
• The implementation of a functional content calendar
• Establishing workflow for requesting, creating, editing, publishing, and repurposing content
• Operate as the point of contact for content volunteers in the team.
• To also be an active part of the content team as a content writer.
• Identifying, initiating and leading on content projects which align to the strategy and realise our goals.
• Collaborate with the team
• To contribute to the Annual Report or other reporting documents.
• Protecting our charity brand identity, ensuring it is delivered consistently, both internally and externally.
• Promote the charity across all our channels and forms of communication.
• Ensure effective, regular communication to both internal and external audiences.
• Support the review of progress and effectiveness of the Communications Strategy on an annual basis.

What are we looking for?

About You

To be successful in this role you will:

• Have a real enthusiasm for excellence, innovation, continuous improvement and change.
• Be a team leader who is positive, hands-on and able to get the best out of a team.
• Have excellent interpersonal skills and are adept at building relationships with different stakeholders.
• Have the ability to think strategically but also enjoy being at an operational level to support your team and key stakeholders.
• Have a high level of attention to detail.
• Have the ability to prioritise, plan and organise projects and to manage expectations.

Experience and Skills

• The ability to communicate (verbal and non-verbal) to a wide variety of audiences including the public, various forms of media and on an individual basis.
• Experience in building and leading a team.
• Previous experience of working or volunteering for charities and/or volunteer organisations is desirable but not required.
• Creativity 
• Good IT skills.
• Ability to motivate and enthuse others.
• To be a part of a team.
• Previous experience in marketing, communications, or related fields.
• Strong leadership skills with the ability to motivate and inspire volunteers.
• Experience of using Canva or similar design packages.
• A strong network of PR and media contacts would be highly advantageous.

What's in it for you?

This role is a fantastic opportunity to volunteer with a small but ambitious charity, developing and honing your skills around leadership in the Third sector.

Getting the right story in print and online can be challenging, especially when dealing with a rare health condition, but it is definitely rewarding.

You will gain experience in the charity sector, gain new or update your writing skills, a broader C.V., and a sense of accomplishment from using your skills to help people affected by a very painful condition.

You would be leading our small, friendly, forward-thinking charity team, focused on reaching people who may not have heard about the charity or about the condition. You would also have a key role in developing a communications and marketing strategy for a small charity. This is an excellent opportunity for you to make a real difference to a rare condition.

Key Benefits

• Gain valuable experience in communications and marketing, plus charity team leadership.
• Make a meaningful impact on the fight to support the CRPS community.
• Develop professional skills and expand your network.

Are you passionate about social media and can lead a small team? We're looking to recruit a Lead Volunteer for our Social Media Team. We’re looking for someone who has a passion for promoting a small charity supporting a rare condition and has the ability to support a volunteering team as well as plan and use platforms and tools for social media including Canva, Google Drive and other digital platforms.

The Social Media Team develops and promotes Burning Nights CRPS Support’s communications online, using social media platforms as widely as possible, in order to maximise our impact and to inspire actions in the public, healthcare professionals, communities and businesses. The promotion of our activities will raise awareness of Complex Regional Pain Syndrome (CRPS) and provide support and empowerment to the CRPS community. Communications will also run in line with Burning Nights CRPS Support's campaigns strategy/plan.

This is a flexible volunteering opportunity, which means your commitment can be balanced around your lifestyle - being part of a team to ensure that communications to our community and supporters are up to date and timely.
You will provide leadership for your team and support the development of a communications plan for the charity.

Key Tasks and Objectives
You will lead and support the development and implementation of a communications strategy, direction and plans for Burning Nights CRPS Support's Social Media/online communications, create engaging content, supervise the team and encourage high standards.
Tasks may include:

• Managing the Social Media campaigns across social media, which includes overseeing and creating engaging content, writing and editorial, design and artwork from The Social Media Team.
• Scheduling and posting regular social media content.
• Help develop social media campaigns and day-to-day activities.
• Prepare graphics for sharing across channels.
• Monitor the impact of social media campaigns; Analyse, review and report on effectiveness of campaigns in an effort to maximize the charity’s reach.
• Capture and report on monthly data from across all social media platform.
• Lead on Social Media meetings or the social media section of Comms meetings.
• Work with the whole Comms & Marketing Team including the Lead Communications & Marketing Volunteer to provide relevant content for their teams to use on social media, providing training/coaching where appropriate.
• Develop, manage content and maintain social media objectives and targets.
• Supporting the Social Media Team to ensure our social media platforms are regularly updated.
• Supporting with the development, preparation and implementation of Burning Nights CRPS Support's Social Media strategy in conjunction with the overall Comms strategy.
• Encouraging others to comment on our posts and share them with others, to ensure that our communications reach a wide range of stakeholders and diverse audience.
• Increasing the numbers of followers and engagement across our social media channels - Facebook, Instagram, LinkedIn, YouTube, Pinterest, TikTok and X, using appropriate tools and utilising relevant channels to reach diverse audiences.
• Monitor, analyse and report on the performance of social media channels/activities using tools like Metricool, Buffer and Google Analytics, feeding back monthly to the Lead Comms Volunteer and the trustees, using the data to inform future activities.
• Keep up to date with the charity and healthcare sectors, events and news, and suggest content to promote through our social media feeds.
• Support new volunteer Social Media Team members ensuring they understand their role or assign them their role.
• Act responsibly with data held by Burning Nights CRPS Support that you may access as part of your role, adhering to guidelines and policies and reporting any concerns or possible breaches to Burning Nights CRPS Support's Data Protection Officer/Lead.

Key Skills or Qualifications

• Experience of using social media platforms, other online tools and Communications to generate interest in a charity, business or project.
• Experience of managing a team and projects.
• The ability to inspire people to act and get involved internally and externally.
• Ability to transform small snippets of information into interesting and engaging stories suitable for social media platforms.
• Good IT skills, including Google Drive, Canva, Buffer, Word and Excel.
• Experience of managing multiple campaigns, with excellent organisational and time management skills, delivering effective targeted outcomes.
• Be proactive and show initiative, with the ability to volunteer unsupervised.
• Genuine interest in supporting a small charity and a passion for campaigning for a healthcare charity.
• Be motivated and enthusiastic with proven experience and is passionate about social media and marketing, and producing tangible results.
• Good interpersonal skills dealing with people sensitively and respectfully from a wide range of backgrounds
• Strong strategic development, project management and articulate communication skills.
• Good attention to detail and accuracy, with succinct writing and proof-reading skills
• Able to establish and maintain effective working relationships with other volunteers and staff.
• Excellent organisational and time management skills with the ability to prioritise and structure work schedules.
• Ability to be innovative and creative.
• Ability to be flexible and have a 'can do' approach.
• Friendly, approachable manner - able to build rapport with a range of partners and staff, and provide a collaborative team environment.
• Confidence in communicating on Zoom or by email.

Key Benefits

• Voluntary Experience: Gain practical real-world experience working in social media management.
• Supportive Team: Collaborate with a passionate team working on projects.
• Personal Development: Develop your skills in social media marketing, content creation, and community engagement.
• Portfolio content for future job applications.
• Opportunity to contribute to a meaningful cause.

Training and Support

• Full induction to our organisation, as well as check-ins, ongoing training, supervision and support from the Communications & Marketing Lead Volunteer, Volunteer Co-ordinators, Trustees and the Volunteer Team.
• Relevant and ongoing training for your volunteer role.
• Regular updates on charity activities.
• Support, advice and guidance from Charity team.
• After 3 months volunteering, all volunteers are eligible for additional training courses (reasonable cost).
• Out-of-pocket expenses, approved in advance will be reimbursed.