Member systems administrator volunteer roles in Washington d c, district of columbia

Summary

To be the first point of contact for families at our centres, providing administrative support and helping ensure the smooth running of the service.

Detailed description

We are looking for Volunteer Administrators for the following locations:

Broadwater Family Centre, Stevenage

Windmill Family Centre, Hemel Hempstead

Sopwell Family Centre, St Albans

Westfield & Littlebury Family Centre, Watford

The BECC Family Centre, Borehamwood

Main responsibilities

·Welcome families, visitors, and professionals to the Family Centre in a friendly and professional manner.

·Answer telephone calls and take messages accurately.

·Assist staff with administrative tasks such as photocopying, filing, and preparing resources.

·Input data into systems, ensuring accuracy and confidentiality.

·Help maintain an organised and tidy reception and office space.

·Support the preparation of publicity materials, newsletters, and information displays.

·Signpost visitors to the appropriate staff member for further support.

·Uphold safeguarding, confidentiality, and health & safety policies at all times.

Skills / Abilities / Experience / Qualities

·Friendly, welcoming, and professional manner.

·Good organisational and communication skills.

·Basic IT skills (Microsoft Office, email, internet)

·Reliable, punctual, and able to work as part of a team.

·Respectful of confidentiality and sensitive information.

·Understanding of diversity and inclusive practice.

·Previous office or reception experience is helpful but not essential.

Training / Support

·A full induction to the service and specific site will be provided.

·Requirement to undertake One YMCA online training courses

·To understand and implement One YMCA’s policies.

·Ongoing support and regular 1:1 meetings

·Access to organisational events throughout the year including Socials, Conferences and Training opportunities. 

Additional Information

·Undergo enhanced DBS check

·X2 References required

·Undertake additional training as and when required

·We offer to pay volunteers’ “out of pocket” expenses within agreed guidelines

VOLUNTEER ADMINISTRATOR

Across the UK, our 65 local branches work with disabled people to help them live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.

Our Administrator volunteers are the lynchpin our local branch activities. They act as the first point of contact, ensure useful information is circulated to other members and help us make sure we keep all the data and details we need up to date.

What the role involves

This is a varied role that each branch tends to do a bit differently, but it will involve:

• Keeping records and data up to date and taking notes at meetings

• Preparing mail-outs

• Answering enquiries

• Accessing the branch Remap Email and Portal accounts

• Booking venues for meetings

• Ensuring branch members are aware of current agreements/activities

We can support you to develop the skills you need for this role, and there’s an induction that covers all the areas above. You’ll also have chance to discuss your role and any additional needs with us.

What you’ll need for this role

• Confident using Microsoft Office, the internet and email

• Comfortable organising the administration of a group

• Able to follow Remap policies and procedures

• Able to understand and apply our risk management system

• Able to apply disability, equality, and inclusion practices

• Able to keep people’s personal details safe• Able to apply disability, equality, and inclusion practices

• Able to keep people’s personal details safe

• Willing to follow Remap policies and procedures and a commitment to our aims and values

You’ll also need to complete the induction checklist and some online training.

Where will I volunteer?

The Finance Volunteer role is largely home based, but it varies from branch to branch – some branches hold in-person meetings once a month or so, and their Finance Volunteers tend to be based in the area the branch covers.

If it works better for you, however, there’s a possibility this role could be done remotely.

Time commitment

This also varies, but it’s generally around 1-2 hours a week.

Why volunteer

When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation and we couldn’t do what we do without your hard work, skills and commitment.

N.B. We’ll reimburse any out-of-pocket expenses during your time with us

ABOUT CHILDREN WITH VOICES

Children With Voices is a grassroots children's charity with over 25 years of experience supporting children and families across London. Based at Fawcett Estate Community Hall in Clapton, Hackney, we run a Community Food Hub, alternative education, SEN support, and community programmes including Jumping Beans. We have supported over 100,000 families and are recognised nationally for our work.

ABOUT THIS ROLE

Behind every programme we run and every family we support, there is careful administration keeping everything in order. We are looking for a Volunteer Admin Coordinator to be that backbone — someone who takes ownership of the detail, keeps our systems running, and makes sure the rest of the team can focus on delivery.

This is an ideal role for someone who is highly organised, discreet, and takes real pride in getting things right.

KEY RESPONSIBILITIES

Day-to-Day Administration

• Manage correspondence, scheduling, and general administrative tasks across the organisation

• Maintain accurate records, databases, and filing systems in line with GDPR and data protection requirements

• Support the preparation of reports, meeting notes, and key organisational documents

Operational Support

• Support the Operations Manager with administrative aspects of HR, finance, and governance

• Help coordinate onboarding for volunteers and new team members

• Track outputs, attendance, and impact data for monitoring and evaluation

Communications & Coordination

• Act as the first point of contact for internal queries — directing people quickly and clearly

• Maintain shared systems and tools so information is easy to find and act on

• Support communication between teams, leadership, and external partners

Governance & Compliance Support

• Help prepare materials for Trustee and leadership meetings

• Support safeguarding admin — DBS checks, consent forms, and record keeping

• Flag gaps in processes and help develop simple, workable solutions

WHO WE'RE LOOKING FOR

• Highly organised with strong attention to detail

• Reliable, discreet, and trustworthy — able to handle sensitive information with care

• Strong written and verbal communication skills

• Confident using digital tools and office systems (Microsoft Office, Google Workspace)

• Able to manage their own time and follow tasks through to completion

• A team player who also takes initiative when needed

• Committed to the values and mission of Children With Voices

This is a voluntary role with real responsibility. We need someone reliable and thorough who takes pride in the detail. You will be supporting a team that serves some of Hackney's most vulnerable children and families — and that matters enormously to us

Volunteer Admin Support

Across the UK, our local branches help disabled people live the lives they choose. Every year, our skilled volunteers respond to thousands of requests, designing and creating bespoke equipment free of charge.

As a local admin support volunteer you are the lynchpin of our local branch activities. You will often be the first point of contact, ensure useful information is circulated to other members and help us make sure we keep all the data and details we need up to date.

What the role involves

This is a varied role that each branch tends to do a bit differently, but it will involve:

• Keeping records and data up to date and taking notes at meetings

• Preparing mail-outs

• Answering enquiries

• Accessing the branch REMAP and Portal accounts

• Booking venues for meetings

• Ensuring branch members are aware of current agreements/activities

We can support you to develop the skills you need for this role, and there’s an induction that covers all the areas above. You’ll also have chance to discuss your role and any additional needs with us.

What you’ll need for this role

• Confident using Microsoft Office, the internet and email

• Comfortable organising the administration of a group

• Able to follow REMAP policies and procedures

• Able to understand and apply our risk management system

• Able to apply disability, equality, and inclusion practices

• Able to keep people’s personal details safe

• Able to keep people’s personal details safe

• Willing to follow Remap policies and procedures and a commitment to our aims and values

You’ll also need to complete the induction checklist and some online training.

Where will I volunteer?

This role is largely home based, but it varies from branch to branch – some branches hold in-person meetings once a month or so, and their volunteers tend to be based in the area the branch covers.

If it works better for you, however, there’s a possibility this role could be done remotely.

Time commitment

This also varies, but it’s generally around 1-3 hours a week.

Why volunteer

When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation and we couldn’t do what we do without your hard work, skills and commitment.

N.B. We’ll reimburse any out-of-pocket expenses during your time with us.

Administration Support Volunteer

When someone reaches out to us, often in a moment of crisis, our administration support volunteers are one of the first voices they hear. You make sure that voice is calm, kind, and helpful.

You support people in a housing crisis, as well as offering assistance and information to supporters, volunteers, and members of the public who get in touch by phone, email, or in person. Working alongside our trained staff, you’ll help answer calls to our support line and keep things running smoothly across our office and support centre.

A big part of this role is helping the office runs smoothly day to day. That means getting involved in a wide variety of tasks, from supporting our databases and keeping records up to date, to helping with general admin, organising information, and making sure everything is where it needs to be so the staff and volunteer team can focus on supporting people. You’ll also help us keep accurate records so that people get the right support at the right time.

You’ll be helping with things like:

• Being a friendly first point of contact by phone, email, or at the door. 
• Listening carefully and recording important information accurately. 
• Supporting people with enquiries and helping them feel heard and understood. 
• Helping keep our databases and records up to date. 
• Supporting a wide range of daily admin tasks across the office. 
• Keeping the office organised so the team can focus on supporting people. 
• Helping prepare spaces for meetings and everyday activity. 
• Filing, scanning, and handling post. 
• Making refreshments and helping create a welcoming environment. 
• Supporting with basic stock checks and office supplies. 

What matters most in this role

We don’t expect you to know everything already. What matters most is:

• You’re kind, patient, and a good listener. 
• You can stay calm when things feel busy or emotionally challenging. 
• You’re comfortable using a phone, email and a computer, Microsoft Office and happy to learn new systems. 
• You understand the importance of confidentiality and treating people with respect. 
• You’re reliable and willing to be part of a team that supports each other. 
• You’re happy to help with a mix of people-facing and computer-based tasks.

 What you’ll gain

You’ll receive a full induction and ongoing support so you feel confident in your role. This includes training in safeguarding, confidentiality, and the systems we use day to day.
Many of our volunteers find this role deeply rewarding, not just because of the skills they gain, but because of the part they play in supporting people through difficult moments. We’re also happy to provide a reference for future opportunities.
 

When you’ll volunteer
9:00 AM – 1:00 PM and/or 1:00 PM – 5:00 PM, Monday to Friday. 
We ask for around one shift a week wherever possible, but we’re flexible. 

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

Without the passionate and committed teams of volunteers across Cats Protection we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help. The purpose of this role is to support the organisation with communications and administration at a local level. You’ll play an active part in the branch committee and support the branch with record keeping and planning, thus enabling more cats to be helped.

You expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

• Disseminating relevant organisation-wide information and updates to the branch volunteers
• Supporting engagement and communication between the branch and wider organisation
• Drafting committee meeting agendas and taking and sharing meeting minutes
• Supporting the efficient running of the branch by ensuring administration processes are carried out effectively
• Supporting the administration and update of the branch annual plan 
• Sign-posting queries from members of the public
• Keeping branch records and information up to date and secure, using Cats Protection systems – training will be provided

Time expectation

Our support volunteers usually spend 2-5 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

Without the passionate and committed teams of volunteers across Cats Protection we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help. The purpose of this role is to support the organisation with communications and administration at a local level. You’ll play an active part in the branch committee and support the branch with record keeping and planning, thus enabling more cats to be helped.

You expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

• Disseminating relevant organisation-wide information and updates to the branch volunteers
• Supporting engagement and communication between the branch and wider organisation
• Drafting committee meeting agendas and taking and sharing meeting minutes
• Supporting the efficient running of the branch by ensuring administration processes are carried out effectively
• Supporting the administration and update of the branch annual plan 
• Sign-posting queries from members of the public
• Keeping branch records and information up to date and secure, using Cats Protection systems – training will be provided

Time expectation

Our support volunteers usually spend 2-5 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

About CSE

The Centre for Sustainable Energy (CSE) supports people and organisations across the UK to tackle the climate emergency and end the suffering caused by cold homes. We undertake practical work to support households and communities to act on energy, alongside original research and analysis to inform local and national policy.

We are one of the UK’s leading sustainable energy charities, with a 45-year track record of award-winning impact, innovation and influence, as most recently detailed in our 2024–25 Impact Report available on our website.

About the role

Our Board of Trustees is critical to our continuing success. Trustees work collaboratively, providing support, insight and constructive challenge to help shape CSE’s strategy and ambition, and enhance our effectiveness and charitable impact.

Due to the planned stepping down of some of our board members, we are recruiting up to four new trustees to join the board and provide effective governance and support in the next phase of CSE’s development.

Who we’re looking for

All applicants should be able to demonstrate a strong interest in and commitment to CSE’s work and charitable objectives.

We are particularly seeking new trustees who bring expertise in at least one of the following areas:

• Knowledge and understanding of the community energy sector, including the challenges and opportunities of delivering local or community energy projects, and how these connect to national policy
• Expertise in organisational development, with a good appreciation of issues associated with employment law
• Experience of finance, accounting and audit, for example through holding a role with financial responsibility in an organisation or from having set up, grown or led a business
• Strong knowledge of voluntary and community sector (VCS) networks, including practical experience of community organising and an understanding of the role grassroots organisations play in affecting social change

We would also welcome applicants who bring:

• Broader expertise directly associated with at least one of CSE’s work programmes (fuel poverty advice and support, housing energy retrofit, community action on energy, local net zero delivery, future generations, or fairness in the energy system)
• Understanding of the causes and impacts of fuel poverty, and the solutions required to tackle it
• Knowledge of the UK energy system, including the policy and regulatory environment, and the transition to a fairer, more flexible, decarbonised energy system
• An understanding of the national policy environment underpinning CSE’s work, including experience of influencing national energy policy

We are keen to widen the range of perspectives represented on the board and welcome applications from young people, people from under-represented groups, disabled people, and people with lived experience of CSE’s work.

If you are interested but unsure whether you meet all of the criteria, we would encourage you to apply or get in touch for an informal conversation.

Find out more and apply

For more information on the role, including the full person specification and how to apply, please see the trustee candidate pack on our website. 

Closing date: Midday on Wednesday 10 June 2026.

Our trustees and non-executive directors play a vital role in making sure that the group achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that there is a clear strategy and that our work and goals are in line with our vision.

Just as importantly, they support and challenge the CEO and executive team in the exercise of their delegated authority and affairs, to enable Thrive Social Housing and Emerging Futures CIC to grow and thrive, and through this, achieve our mission.

The Board operates under the leadership and guidance of the chair and works in partnership with the chief executive officer and the executive team.

Board members are expected to always act in the best interests of the organisation and its stakeholders, and to use their background knowledge and skills to work with the chair and other board members to ensure that the Board, supported by its committees, carries out its responsibilities effectively and lead from the top in demonstrating our culture, values and behaviours.

Board members have a collective responsibility. This means that trustees always act as a group and not as individuals.

The International Youth Federation (IYF) addresses the challenges of youth inequality by creating global platforms that empower young people through education, leadership training, advocacy, and international collaboration.

The Challenge: Young people worldwide face unequal access to quality education, leadership opportunities, civic participation, and employment pathways—particularly in marginalized and conflict-affected communities. There is also a growing disconnect between youth voices and decision-making spaces, limiting their ability to contribute meaningfully to sustainable development and peacebuilding.

The Solution: IYF delivers youth-led programs, conferences, capacity-building initiatives, and policy engagement opportunities. By providing these platforms, we equip young leaders with the skills, networks, and confidence needed to drive social impact both locally and globally, ensuring youth voices are at the heart of national and international decision-making.

Overview
The International Youth Federation is an international non-profit youth organisation. It is neutral politically and non-denominational, aiming to empower youth worldwide.

The Finance Commission manages and oversees the financial resources of the IYF, ensuring the highest efficiency of financial management, the provision of accurate and adequately documented financial information, effective delivery of financial services, transparent utilisation of financial resources and effective financial controls.

Under direct supervision of the Secretary-General, the Chair of the Finance Commission (CFC) is responsible for supervision and guidance of the IYF Head Office financial operations, providing technical advice and support to the IYF Senior Management Team (SMT), and ensuring cross-unit cooperation and coordination. The CFC ensures a client-orientated approach and consistency with the IYF rules and regulations and good management practice.

The Chair supervises and leads the staff of the finance team and works in close collaboration with the Senior Management Team, Bureau of Management, programme and project teams, IYF HQ staff, and other partners, ensuring successful performance in Finance.

Mission Statement
To voluntarily represent, positively promote, and uphold the mission of “Empowering youth for a better world” in various programmes and opportunities throughout the IYF interventions across member countries.

Responsibilities
(A) Under delegated authority from the SG/USG, and in close consultation with the other management team members, the CFC provides strategic direction of the IYF financial operations with the following expected results:

• Advises senior management on finance-related issues affecting programme delivery and overall operations;
• Identifies approaches and modalities to achieve management targets and increased cost-effectiveness; and
• Promotes knowledge sharing and learning and active participation of the staff in the management practice.

(B) Under delegated authority, the CFC is responsible for the management of finance
operations:

• Financial management: the CFC will work to support and ensure the integrity of financial systems, review of budget requirements and consistently apply rules and regulations;
• Adjusts and realigns corporate systems to be more responsive to new directions and strategies;
• Proposes economies and plans to reduce operational overhead;
• Manages formulation of strategic budget, and
• Provides policy support, guidance and advocacy on the development, establishment and management of common services arrangements to/by participating organisations/agencies at all levels.

(C) Under the overall guidance and leadership of the SG/USG, the CFC supports partnership building on operational issues:

• Represents the IYF in inter-agency administrative meetings, ensures smooth cooperation between agencies on joint programmes;
• Advocates for the IYF services and delivery capacities with government counterparts, donor community, international financial institutions and the UN; and
• Identifies new approaches and measures to further enhance IYF delivery capacities, professional management and cost-effectiveness.

Location
The candidate must be based in the UK.

Experience
Finance experience, including financial systems and grant receiving, within an NGO, non-profit, INGO or IGO (such as the United Nations or European Union), government, charity, civil service, diplomatic, international development, or youth empowerment or similar organisation is ideal. 

Minimum Hours per Week:

4-6 hours per week

Duration:

6+ months

We keep local history alive by managing a community centre that houses an internationally important quilt collection. Through exhibitions, workshops, talks and outreach, we promote patchwork, quilting and care for our collection of antique and heritage quilts.

Each year we welcome thousands of visitors through our doors, to explore and learn about our collection and be inspired! Our Trustees steer and guide The Quilt Asssociation, keeping us growing and sustainable. Working collectively as a Board, Trustees ensure the organisation fulfils its charitable aims, complies with legal and regulatory requirements, and continues to develop as a nationally significant centre for quilting and textile heritage and arts.

Position: Trustee

Responsible to: Chair of Trustees

Location: We are based in Llanidloes, Mid Wales, but you don't have to be. We are open to remote and hybrid volunteering, however we do ask that you be within a reasonable distance to attend our key dates and exhibitions.

Hours: Approx 6 hours per month to include the Trustee Board meeting, any preparation work and subgroups.

Expenses: This role is voluntary, reasonable expenses will be reimbursed in accordance with our Expenses policy.

Key responsibilities

As a trustee, you will contribute to the overall development and oversight of organisational strategy. You will be responsible for ensuring the organisation operates in line with its charitable objectives and governing documents, including risk management and compliance with relevant regulations. You'll safeguard the long-term sustainability of the organisation, including financial stability and act as an ambassador for the organisation. As a trustee, you'll also have the opportunity to be involved in the care, conservation, and accessibility of the quilt collection.

We are looking to build on the skills of our current board and are seeking trustees who can take a lead role in one of the following areas:

• Human Resources - Advising on people management, policies, volunteer engagement, and organisational culture

• IT / Digital - Supporting digital infrastructure, data management, systems, and opportunities for digital engagement

• Textile Conservation - Providing expertise in the care, preservation, and documentation of heritage textiles

• Marketing and Communications - Supporting audience development, promotion of exhibitions and events, and strengthening the organisation’s profile

• Property / Facilities Management - Advising on the maintenance, development, and effective use of Minerva Arts Centre

• Arts, Culture and Heritage Sector Experience - Bringing insight, networks and strategic understanding of the wider cultural landscape

We are looking for people with a willingness to devote the necessary time and effort. 

• Ability to think strategically and make sound judgements

• Have good communication and interpersonal skills

• Ability to work collaboratively as part of a board

• IHave integrity and a clear understanding of (or willingness to learn) trustee responsibilities

About us 

CASPA encourages autistic pride and supports autistic individuals to have fun, learn life skills, and make safe and inclusive community connections. 

Our vision is to build a society in which autistic individuals feel understood and empowered to be their full self and live their best life. Our values are: 

Acceptance – We are inclusive and celebrate our differences. 

Support – We are supportive, caring and kind. 

Community – We connect people and build community. 

Trust – We earn trust and create safety. 

Communication – We listen to others and communicate honestly. 

About the role 

We are looking for Volunteer Coordinator to manage our Volunteer Programme.This is a voluntary position.

You’ll help us recruit and support our volunteers who do an amazing job supporting our members in our clubs.

What you’ll do: 

• Lead and coordinate CASPA’s volunteer programme. This includes recruitment and onboarding of volunteers. 

• Support volunteers and managers throughout the volunteering cycle. 

• Ensure all checks, training, and compliance requirements are completed

• Maintain accurate volunteer records and HR systems

• Act as the main point of contact for volunteer queries and support

• Promote a positive and engaging volunteer experience across CASPA 

Salary Band: Voluntary 

Reports to: CEO 

Working Pattern:2-4 hours per week can be flexible 

Location: Oakley House, Bromley (Mondays or Tuesdays) or work from home. 

About you 

We’re looking for someone who is: 

• Passionate about supporting volunteers and making a positive impact

• Organised and proactive 

• Confident using IT systems including 365 and outlook 

• Committed to equality, safeguarding, and creating an inclusive environment. 

You are also someone who shares our way of working: 

Committed – We are committed to CASPA’s mission and our work. 

Learning – We share knowledge, learn from others to grow our skills, and 

support others to grow. 

Proactive – We take action, problem solve and “muck in” where needed. 

Organised – We plan and manage our time, tasks and responsibilities. 

Optimistic – We think positively, encourage fun, and promote autistic 

Pride. 

We are an Equal Opportunities Employer committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. 

 
We are keen to attract those with lived experience of autism. We encourage applications from individuals of all backgrounds, including ethnicity, religion, gender identity, sexual orientation, age and disability. 

Could your leadership skills help shape the future of a Hopian?  Hopian is a registered charity that provides advice and support for adults and children who have experienced Domestic Violence and Abuse through the provision of refuge accommodation and community support services.  We also provide support and access to counselling for people affected by Child Sexual Exploitation.

The Role of Trustee and executive Trustee roles are voluntary positions. A Trustee for the Board is expected to meet the requirements of the board in line with the charities governing documents, governing good practice and legal requirements.  We also have a vacancy for a Treasurer should you be interested please visit our Hopian website - recruiter link below for further details.

Trustee Responsibilities :

The Board as a whole is collectively responsible for the success of the charity. A Trustee is a Board Member and has a number of responsibilities in order to ensure robust management of the charity including:

• Make decisions objectively in the interests of the charity.
• Implement Hopian’s Vision, Mission, and Values.
• Lead on the aims and objectives of Hopian by raising awareness of domestic and sexual abuse, and child sexual exploitation and abuse and its impact on individuals and their families.

Trustee Duties :

• Ensuring that the organisation pursues its stated objects (purposes), as defined in its governing document, by developing and agreeing a long-term strategy.
• Ensuring that the organisation complies with its governing document (i.e. constitution or memorandum and articles of association), charity law, company law and any other relevant legislation or regulations.
• Ensuring that the organisation applies its resources in pursuance of its charitable objects (i.e., the charity must not spend money on activities that are not included in its own objects) .
• Ensuring that the organisation defines its goals and evaluates performance against agreed targets.
• Safeguarding the good name and values of the organisation.
• Ensuring the effective and efficient administration of the organisation, including having appropriate policies and procedures in place.
• Ensuring the financial stability of the organisation.
• Protecting and managing the property of the charity and ensuring the proper investment of the charity’s funds.
• To work in the interests of the charity and not for personal gain.
• To ensure that the Board Members takes proper professional advice on matters in which it does not have competence.
• Following proper and formal arrangements for the appointment, supervision, support, appraisal and remuneration of the chief executive.

In addition to the above statutory duties, each trustee should use any specific skills, knowledge or experience they have to help the board of trustees reach sound decisions. This may involve scrutinising board papers, leading discussions, focusing on key issues, providing advice and guidance on new initiatives, or other issues in which the trustee has special expertise.

Tasks:

• To work with other Board Members to form an effective governing body for the charity.
• To attend meetings and to read papers in advance of meetings.
• Ensure that the charity’s focus places services users centrally.
• To understand and be committed to the mission of the charity.
• To maintain a long-term overview of the charity and its work.
• To make strategic and major decisions about the charity objectives, policies and procedures.
• To attend sub-group meetings as appropriate.
• To participate in other tasks that may arise from time to time such as interviewing for new staff, helping with appeals and fundraising.
• To keep informed about the activities of the charity and wider issues which affect its work.
• To monitor and evaluate the work of the charity on a regular basis. This includes receiving reports from staff, staff supervision, receiving feedback from service users and other agencies .
• To ensure that the charity is a good employer of its paid and voluntary staff .
• Provide opportunity for staff to meet with the board.

Person Specification

We are looking for a  Trustee who has an understanding and acceptance of the legal duties, responsibilities, and liabilities of trusteeship. It is expected that a Trustee takes ownership to develop and maintain this understanding and application of duties. In addition to having:

• A commitment to the organisation.
• A willingness to devote the necessary time and effort.
• Good, independent judgement.
• An ability to think creatively.
• An ability to work effectively as a member of a team.
• A commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty and leadership

Experience & Knowledge

• Understanding and evidence of commitment to equal opportunities and diversity statement 
• Be objective and unbiased 
• Be supportive and approachable 

Time Requirements

To be able to attend scheduled committee meetings each year and read papers for each board meeting. To be available to for consultation, support and guidance on an ad hoc basis. Much of this contact will be via online, telephone or email.

Role summary

To be the first point of contact for patients, clients and visitors to St Helena, maintaining a professional approach while being warm and welcoming, responding to general enquiries as part of the reception team.

Provide telephonist and reception services to St Helena Hospice.

Welcome and direct clients arriving for counselling or therapy sessions and maintain a presentable and welcoming venue.

An enhanced DBS check is required for this role.

Main duties of this role may include any of the following:

· Be the first point of contact for patients, clients and visitors to St Helena, maintaining a professional approach while being warm and welcoming and responding to general enquiries where possible.

· Ensure visitors sign in on arrival and follow current directions for sanitising hands and PPE where required.

· Inform staff members promptly of clients arriving for counselling or therapy sessions offering and providing refreshments.

· Receive and transfer telephone calls through the main switchboard relaying messages via email, written message or hand delivery ensuring they are directed to the right person.

· Direct couriers to the main reception for deliveries and collections.

· Ensure all information is kept secure and maintain confidentiality under data protection regulations at all times regarding all patients, clients, staff and other volunteers.

· Open and close up reception area at start or end of each shift.

· Maintain a clean and presentable reception area.

· Check counselling rooms before and after sessions to ensure they are presentable for use, tidying where necessary.

· Check the kitchen remains tidy and restock with tea, coffee, and milk as required.

· Take payments for purchase of goods, using card payment system or cash handling, documenting record of sales following relevant guidance.

Training & supervision

· All volunteers are required to complete mandatory online training relevant to the area of their voluntary role; this will include safeguarding.

· First day induction with line manager.

· Attend any reception meetings as required, to remain up to date with organisational changes.

· Supervision and regular updates with dedicated line manager.

· Enhanced DBS check.

Experience & qualifications required

· Experience of working on reception desirable but not essential as training will be given.

· Experience in a customer or patient facing role.

· Able to demonstrate good organisation and attention to detail.

· Reliable, organised, honest and punctual.

· Excellent communication skills, verbal and written.

· To undertake any other tasks as requested/deemed appropriate with the nature of the role.

· Be able to remain calm in difficult situations.

· Sensitivity and understanding.