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South East London Mind, Multiple Locations (On-site)
Unpaid role, expenses paid
Posted 1 week ago

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South East London Mind
Bromley, Greater London (On-site)
Beckenham, Greater London
Unpaid role, expenses paid
Voluntary
Job description

SEL Mind’s Benefits Support Service is making a meaningful difference in the lives of individuals facing mental health challenges in the boroughs of Bromley, Lewisham, Greenwich, Lambeth and Southwark. We empower people by providing compassionate guidance and practical assistance as they navigate the often-complex process of applying for disability benefits.

We are looking for a thoughtful, motivated and committed volunteer with good listening and communication skills to join our Benefits Support Service. You will have experience of working with people with mental health issues, either through work, volunteering or lived experience, and some knowledge of welfare benefits gained through work, volunteering or personal experience. Comprehensive training will also be provided.

The role will involve:

  • Supporting clients on a one-to-one basis, either in person or over the phone, to complete Personal Independence Payment (PIP) and Work Capability Assessment (WCA) forms
  • Helping clients to articulate how their mental health and any related conditions impact their daily lives
  • Helping clients prepare for health assessments and, where required, attending assessments with them to provide emotional support and help ensure their needs and challenges are fully heard
  • Maintaining organised and up-to-date casework records and documentation
  • Maintaining confidentiality and appropriate boundaries
  • Keeping the Benefits Support Volunteer Manager and/or Advice Project Coordinator updated about client interactions and your location, in line with safeguarding and health and safety best practices
  • Participating in regular support sessions and meetings as part of a collaborative and supportive volunteer team

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

How to apply:

Please visit our website for instructions on how to apply for this role.

Application resources
Organisation
South East London Mind View profile Organisation type Registered Charity Company size 101 - 500

We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark

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Posted on: 07 September 2026
Closing date: 01 October 2026 at 23:30
Tags: Advice / Information, Social Care / Development, Entry level / Graduate, Mental Health, Wellbeing, Social / Support Work