Volunteer communications volunteer roles

Are you passionate about helping women build their lives beyond crisis? We are recruiting for volunteers to support victims of Domestic Abuse on a 1 to 1 basis. This is a chance to empower other inspirational women by building their confidence and teaching them new Educational and employment skills in order to achieve their ambitions and goals. You will be supporting women and children to rebuild their lives free from fear!

What you will be doing

• To develop and promote a positive relationship with the service user through regular F2F meetings and phone calls, and facilitate their journey to achieve their goals that align with the aims of the Economic, Empowerment and Security Project.
• To support the service user in developing their educational and vocational aspirations, applying to university, translating previously held qualifications, helping with UCAS applications, researching relevant courses and colleges, helping with English and developing language skills OR/AND,
• To support the service user in developing their career goals and employment skills, including CV building, interviewing skills, work experience and job search.
• To encourage the service user to attend Economic, Empowerment and Security events ran by Hestia’s volunteering team.
• To encourage the service user to engage in further external and internal educational training and activities and supporting them in doing so.
• Manage appropriate boundaries

The skills you need

• Compassionate, caring and patient nature
• Ability to maintain confidentiality
• Knowledge on educational opportunities in the UK, where to look, what is available.
• Knowledge on useful employment and job search skills
• Good communication skills

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun.

Mind in Enfield and Barnet is seeking a dedicated Volunteer Administrative Assistant to support our Advocacy Service. This role plays a vital part in ensuring people with mental health needs receive timely, confidential, and effective advocacy support. By assisting with referrals, communication, and day‑to‑day administrative tasks, you will help our advocates focus on supporting individuals while gaining valuable experience in a mental health service.

Purpose of the Role
To support the Advocacy Service with essential administrative tasks, ensuring referrals are 
processed efficiently and communication channels are effectively managed.

Key Responsibilities
• Process and log referrals received via the service inbox
• Monitor incoming calls and manage voicemail messages
• Maintain accurate records using Microsoft Excel and Word
• Support advocates with general administrative duties
• Ensure confidentiality when handling sensitive information
• Communicate effectively with team members and external contacts

Skills and Experience
• Proficient in Microsoft Excel and Word
• Good telephone manner and communication skills
• Well organised with strong attention to detail
• Able to work effectively as part of a team
• Ability to manage workload and prioritise tasks

Personal Qualities
• Reliable and punctual
• Friendly and approachable
• Positive and supportive attitude
• Willingness to learn

Benefits
• Gain experience within a mental health advocacy service
• Develop administrative and professional skills
• Work within a supportive team environment
• Make a meaningful contribution to supporting vulnerable individuals

Help us create calm, meaningful connections for autistic children. If you understand sensory needs and have experience supporting SEND children, you’ll be a steady, reassuring presence for families rebuilding after trauma.

Stepping Stones Learning and Leisure is a small, friendly charity based in Southwark, providing inclusive activities for adults with learning disabilities. We believe everyone should have the chance to express themselves, connect with others, and take part in activities that bring joy, confidence, and new skills.

We’re currently looking for an enthusiastic and proactive Gardening Club Volunteer to support our bi weekly Monday sessions (11am-1pm), held at our allotment site in Peckham, throughout the spring and summer months.

About The Role

This role is ideal for someone who loves to get stuck in. You’ll support our gardening tutor in delivering accessible and fun gardening sessions for a small group of adults with learning disabilities. Every class will be an opportunity to learn new gardening skills, from pulling weeds to sowing seeds. With your help, we aim to provide our learners with a sense of pride and satisfaction at having nurtured a growthful space with others, whilst learning invaluable skills along the way. 

As a Gardening Club Volunteer at Stepping Stones, you will:

• Encourage and support learners
• Assist the tutor in setting up and putting away gardening tools
• Demonstrate tasks and participate alongside learners
• Undertake light manual tasks where necessary and follow health and safety guidelines
• Offer 1:1 or group support where needed to help participants engage
• Help cultivate a warm, inclusive atmosphere where everyone feels safe to express themselves

What You’ll Gain

Volunteering with us is a chance to:

• Contribute to a creative and meaningful community project
• Build relationships with and support learners to learn new skills and grow in confidence
• Experience working with adults with learning disabilities in a supportive setting
• Develop skills in teamwork, adaptability, communication, and creative problem-solving
• Have a place in a welcoming and friendly team of tutors, staff and volunteers
• Receive appropriate training and guidance from an experienced team

What We’re Looking For

At Stepping Stones we value:

• Good communication and a warm, encouraging approach
• Enthusiasm, patience, and a willingness to get involved
• A non-judgemental and inclusive mindset
• Reliability and commitment
• Flexibility and adaptability

Prior to volunteering, we ask all volunteers to:

• Attend an in-person session with the Stepping Stones team and learners
• Provide two references
• Complete a DBS check (we will arrange this)
• Commit to volunteering bi weekly from March-October. For continuity for our service users, we ask that you commit to volunteering in this role for at least one season, until at October 2026. 

How to Apply

Please submit your CV and respond to the following questions (these will come up when you hit 'Apply Now')

• Why would you like to volunteer with Stepping Stones?
• What are the strongest attributes and values you feel you'll bring to this role? 

E-Commerce Volunteer 

Do you want to make a difference to someone experiencing the housing emergency one listing at a time? 

Information about the role 

As an E-commerce volunteer, you’ll help bring our shop online by selecting, preparing and listing items for sale on our digital platform.You’ll play a key role in turning donated goods into vital funds while keeping our online shop running smoothly. 

Location: 37 Stockwell Street, Glasgow, G1 4RZ

Suggested contribution: It’s up to you! We have volunteers who support for one hour a week and others who volunteer more. Many people volunteer for a morning or an afternoon each week, but we’ll have a chat about your availability after you’ve applied. 

Availability: Monday – Saturday 9am - 5pm and Sunday 10am – 4pm 

The above is the essential information you need to know. You can apply now by clicking ‘fill in an application’ or read on more for details.

Main activities may include: 

• Select, prepare and list donated items for sale on our online platform 

• Accurately photograph and describe products 

• Ensure items are well presented and of high quality 

• Manage listings, updating or removing as necessary 

• Package and dispatch sold items 

This role fights the housing emergency by showcasing great products to the right buyers, turning more of our donations into vital funds. 

Benefits of volunteering with Shelter

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering. 

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity. 

Your skills and experience  

We’d love our E-commerce Volunteer to be comfortable using a computer and enjoy online shopping or selling. An eye for detail and a bit of creativity with photos helps too, but the most important thing is a willingness to learn and a passion for helping our shop thrive online. 

Supporting you 

• You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook. 

• The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences.

• You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance.

• You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders. 

Next steps 

If you need to apply by an alternative method, please contact us to see what options are available. 

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further. 

End of document

We are busy team delivering the Supported Internships programme in Birmingham. The programme is based around employment and leisure for young adults with learning disabilities between age 16 and 25. We help people to develop skills for work in a employment setting and build their confidence.

We prepare them for work, and help them improve their Maths and English skills in a classroom setting, as well as:

• Improving their confidence and communication skills
• Building on their social skills with each other and out in the community
• Keeping them inspired and engaged

What You will be doing:

• You will support staff in the classroom with activities
• You will support learners to improve their Maths and English skills
• You will engage with learners, to improve their confidence and independence
• You will encourage learners to try new things and gain new skills
• Out in the community you will support staff to keep learners motivated and engaged

As a volunteer you will help Mencap staff deliver the classroom sessions assisting young adults to improve their skills, and be a support in the community.

The classroom sessions run from 9am - 3.30pm, Tuesday to Friday. We would require a volunteer to be able to commit to the same day each week. The programme runs for a school academic year of 9 months from September 2026. 

About Mencap Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose.

We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

Support football and multi-use games area activities by encouraging participation, teamwork, and positive engagement. Volunteers will assist staff with informal games, challenges, tournaments, and recreational activities while helping to create a safe and inclusive environment for all young people.

Promote physical activity and healthy lifestyles Build confidence, teamwork, and resilience Encourage positive peer relationships Help young people develop sportsmanship and leadership skills

The skills you'll need

• Interest in football or sport
• Positive attitude and enthusiasm
• Ability to motivate and encourage young people
• Good communication and teamwork skills
• Reliability and flexibility
• Commitment to inclusion and fair play

Vault Youth Zone is accessible by local bus and train services.

Local public parking is available. Full directions will be provided upon successful application.

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health and safety measures to ensure the safety of everyone

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity
• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

Our values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers. 

• We're creating change
• We're always learning
• We're better together

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

Every year our fantastic HR Advice Line volunteers speak to hundreds women and parents experiencing challenges or pregnancy and maternity discrimination at work. The Advice Line provides hours of free support and HR advice every week, however the demand for the service is high and we know that getting through can be difficult. That’s why we’re trialling a new online Advice Forum to help improve access to support and flexibility of our volunteer roles. But before we can make the forum public, we need to bring in a team of volunteers who are ready and waiting to answer questions. 

We are looking for knowledgable HR professionals who want to tackle the Motherhood Penaltyand support mothers and parents by becoming an Advice Forum Volunteer.

As a volunteer advisor you’ll give an hour a week of your time to respond to questions on the Advice Forum. You’ll use your HR knowledge and experience to respond to posts and give advice that can help people identify and challenge pregnancy and maternity discrimination in the workplace. You’ll also be joining us at the start of this brand new service and will have an essential role in helping us monitor, evaluate and learn from the forum trial, with the goal of establishing it as a permanent PTS Support Service. 

About the role

Role Title: Advice Forum Volunteer
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Forum will be available online 24/7, and so volunteering as a forum advisor is flexible and can fit around your schedule. We ask that you are able to commit at least one hour a week for a minimum of three months.

Alternative time commitments can be considered and discussed, so please do include any information that might be useful in your application form.

Main Role Purpose

Advice Forum Volunteers play a vital role in providing accessible support and guidance to working parents facing unfair treatment or discrimination in the workplace. Volunteers will respond to forum questions and posts, offering advice and signposting information about employee rights. You will also coordinate with the PTS staff team and other volunteers to ensure all forum questions are responded to, and will have the opportunity to contribute to the forum’s development.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a reliable and secure WIFI or Internet connection and a mobile device or computer/laptop.
• Excellent written communication skills, with the ability to convey information clearly and concisely.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.
• Commitment to completing all required volunteer training.

Key Responsibilities

• Respond to forum questions from individuals seeking support and advice.
• Provide HR advice and guidance in a clear and concise way to support forum users with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.
• Complete all training required by PTS. 

What you can expect from PTS

• The opportunity to use your skills and expertise to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• HR support from Bluestone HR.
• Access to our Volunteer Training Hub.
• CPD certified Samaritans Supportive Listening eTraining course.
• Opportunities to help us further develop and shape our Support Services.

Volunteer with Refugee Young People - Help with Homework and Activities

Location: Battersea, London

Programme: Future Foundations - Katherine Low Settlement

Join our Future Foundations programme and support young people from refugee and newly arrived backgrounds to thrive in school and beyond. Each club blends focused homework support with fun, creative activities that help build confidence, friendships and a sense of belonging. You'll be part of something that gives young people a brighter start in life, and you'll still get school holidays off.

Every hour you spend helps a young person feel more confident, more connected and more empowered to succeed.

Choose a club that works for you

Junior Homework Club (Ages 7-11) - Thursdays, 4:00 to 7:00pm
Support primary-aged children with reading, homework and structured play.

Senior Homework Club (Ages 11-14) - Wednesdays, 4:30 to 7:30pm
Help senior school aged students with schoolwork, confidence and communication, then join in with group games and creative activities.

Youth Homework Club (Ages 14-20) - Mondays, 4:00 to 7:00pm
Help older, newly arrived students with schoolwork, confidence and communication, then join in with group games and creative activities.

What you'll do

- Support young people with homework, reading and school projects
- Build confidence through games, conversation and encouragement
- Help run arts, crafts, sports or group activities
- Work alongside experienced youth workers and other brilliant volunteers

What you'll get

- Full training and ongoing support
- The chance to make a real difference in a young person's life
- A friendly community of staff and volunteers
- Great experience for anyone interested in education, youth work or community support

"Volunteering at Future Foundations has been such a rewarding experience. Seeing the young people improve in their reading and confidence week by week is incredible. One student told me they felt 'smarter' after we worked on homework together. That was a real highlight for me." - Future Foundations Volunteer

What we're looking for

- Kind, patient and enthusiastic people
- Good listeners who enjoy spending time with children or teens
- No experience needed, just a willingness to help and learn
- Volunteers from all backgrounds are welcome

We ask for a commitment of one afternoon per week, for at least six months (term time only).

Future Foundations is part of Katherine Low Settlement, a community charity in Battersea. We work with young people from refugee and newly arrived backgrounds through mentoring, homework clubs and educational support.

Ready to make a difference?

- Apply on Charity Jobs
- Apply on our website: search Katherine Low Settlement
 

Support activities that promote healthy lifestyles, emotional wellbeing, personal development, and positive mental health. Volunteers will help create a supportive environment where young people can participate in wellbeing activities, build resilience, and access positive opportunities for growth and development.

Promote positive mental health and wellbeing Encourage healthy habits and self-care Support confidence, resilience, and self-esteem Help young people feel safe, valued, and supported

You will need to have the following skills in order to participate:

• Empathy and good listening skills
• Positive and supportive attitude
• Ability to build positive relationships with young people
• Good communication skills
• Respect for diversity and inclusion
• Commitment to safeguarding and wellbeing

Vault Youth Zone is accessible by local bus and train services.

Limited local parking may be available. Full directions will be provided upon successful application.

Volunteer Journalist – Supercharge Your CV with KUWFC!

Are you ready to capture the drama, passion, and power of women’s football? Kenningwell United Women’s Football Club (KUWFC) isn’t just a team—it’s a movement. As a dynamic, non-profit club competing in National League Tier 7, KUWFC is dedicated to making football accessible to women of every background, championing inclusion, wellbeing, and community engagement.

Why Volunteer as a Journalist with KUWFC?

Tell the stories of South London’s rising stars and the trailblazing women who are changing the game
Work alongside ex-Chelsea professionals, and connect with elite clubs like Crystal Palace and London City Lionesses (National Super League)

Gain hands-on experience with cutting-edge sports tech and analytics** (Kubios and Elite HRV systems)—add depth to your reporting and CV
-Build your network in the world of football and media

-Receive professional references and enhance your CV for future journalism, media, or sports roles

At KUWFC, you’ll be embedded in a fast-paced, ambitious club where every match, every training session, and every player has a story. Capture our triumphs, document our journey, and help inspire the next generation of female footballers.

Who We’re Looking For
- Students or recent graduates in journalism, media, sports reporting, or related fields
- Creative, enthusiastic storytellers with a passion for women’s football and community sport
- Confident communicators, eager to learn and grow
- Able to volunteer up to 3 hours per week (flexible around your schedule)

What You’ll Get:
- Flexible volunteering that fits your studies and life
- A supportive, welcoming club environment
- Real-world experience in sports journalism and media
- References and portfolio pieces to launch your career
- The chance to be part of a vibrant, growing women’s football community

Ready to join the front lines of women’s football and make your voice heard?
Email us a brief note about your experience and your CV!

Kenningwell United WFC welcomes volunteers from all backgrounds. Help us tell our story—and inspire the next generation!

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.