Volunteer communications volunteer roles

About us: 

Tell My Truth and Shame the Devil C.I.C is a pioneering Podcast/Youtube Channel and healing membership organisation. We provide a platform for survivors and whistleblowers  to share their lived experiences, highlight systemic frustrations and offer solutions rooted in culturally trauma-informed care.

Our membership offers young people and survivors a path to heal, learn digital skills and interactively participate in our Alchemic 369 Book Club, where members engage in weekly interactive discussions, debates and critical analysis of African, Caribbean and world history, Ifa, classics and political thought. Members will sharpen their reading, reasoning and imagination skills, with opportunities to discuss works directly with authors ,highly subsidised plant-based transformative retreats and join a community designed to empower and educate.

We are a mission-driven, collective-focused C.I.C building a movement that combines healing, re-education and empowerment.

Our content focuses on:

• Survivors’ of CSA, RSA, CT, CA stories

• Whistleblowers and retired-experts

• Generational trauma and healing

• Youth empowerment and education

• Community transformation through honest storytelling

Our mission is to challenge generational cycles, expose hidden truths, fight for justice and create a platform rooted in authenticity, deep healing, and transformation.

Job Purpose:

To have a streamlined podcast production department ,that is able to operate independently within the company.

About the role:

You will act as the architect of our podcast production ecosystem, responsible for building systems that allow the podcast to run consistently, professionally, and independently of micromanagement.

You will oversee:

• Video editing

• Audio editing

• Article creation (monthly)

•  Guest coordination and booking systems

•  Team management and output tracking

What You Will Gain

This is where you make it real and compelling:

●   Founding leadership experience in a purpose-driven media company

●   The opportunity to build and own an entire production system from scratch

●   Direct involvement in a platform advocating for justice, healing, and truth

●   Hands-on experience managing and scaling a media team

●   A clear pathway into a paid Director-level role as we scale

●   Long-term opportunities as the organisation grows (team expansion, global reach, partnerships)

●   Top performers transition into paid roles as the C.I.C scales and secures funding.”

●    Identity Shift : “Exit mainstream systems”, “Build your own economy”,“Heal + earn + lead”

We don’t operate on individualism—we build through collectivism, meaning:
  As the platform grows, your role, influence, and opportunities grow with it

Experience Qualification and Requirements

●      Strong organisational and leadership skills

●      Experience (or strong interest) in:

•  Podcasting 
•  Media production
•  Content systems

●      Able to think in systems, not just tasks

●      Calm under pressure and solution-focused

●      Comfortable managing people and holding standards

●      Passion for truth-based storytelling and community impact

Bonus (but not required):

●      Experience building workflows or managing creative teams

●      Background in media, journalism, or digital production

●      Lived experience that connects to our mission

Main Responsibilities/ Key Duties

Production Leadership

●   Oversee the full podcast pipeline: recording → editing → publishing

●   Ensure 1 high-quality edited video per week

●   Oversee 1 well-written article per month aligned with podcast themes

●   1 whistleblower on the show  every 2 weeks

Performance Tracking (KPIs)

●   Maintain visibility across the team using trackers

●   Monitor:

•  Output consistency
•  Deadlines
•  Content quality

●   Report progress and gaps clearly to leadership

Additional Notes

This role is not suitable if you:

• Prefer low-responsibility volunteer work

• Avoid handling sensitive data or detailed reporting

• Are seeking immediate paid employment

• Are uncomfortable applying analysis to strategic decisions

Next Steps:
Shortlisted applicants will be invited to:

• A practical discussion about event planning, coordination and execution

A Touch of Gentleness is a non-profit CIC shaping a more compassionate culture by putting gentleness, presence, and human connection back at the heart of society, organisations, and everyday life

Please note the locations mentioned are a guide only. This role will require some remote work, and some in-person work around East Sussex. You must be based in the UK to fulfill this role.

Role Purpose

This is a wonderfully social and meaningful role that includes:

• Being a point of contact and support for volunteers,
• Nurturing a sense of community for volunteers in the local area.
• Representing A Touch of Gentleness at network meetings online and in person,

The role provides a beautiful opportunity to nurture community, connection, and gentle leadership in action.

Key Responsibilities

• Reporting to and liaising with the CEO and local Events Co-Ordinator’s
• Contacting  and supporting newly qualified volunteers
• Fostering a Culture of Care amongst volunteers
• Organising occasional coffee meet-ups for volunteers in local areas,
• Networking online and in person with other organisations and charities as an ambassador for A Touch of Gentleness

Skills Essential

• Strong communication, listening and people skills
• A warm and open disposition
• Organised, reliable, responsive and solution-orientated
• Basic IT skills (email, google forms, WhatsApp)
• Ability to work independently while being part of a wider team
• Passion for human connection, inclusion and gentle presence
• A desire to serve others
• Preferably a car driver

Skills Desirable

• Familiarity with networking
• Ability to organise small local fund-raising events.

About A Touch of Gentleness CIC

A Touch of Gentleness is a heart-led not for profit CIC (community interest company ) offering free hand massage and gentle listening presence to individuals in the community and in organisations. With over 150 trained volunteers, we aim to bring more connection through touch and active listening. Through this service we helping to shape a more compassionate culture. One that is grounded in generosity, gentleness, joy and peace. 

What We Offer

• Connection with a growing and compassionate network
• Flexibility to work around your life and community
• Supportive team environment and regular check-ins
• Training and development opportunities as we grow

HOW TO APPLY

If this feels like work you would be proud to do, please send a short covering letter to Helen detailing your suitability for the role and reasons behind your application along with your CV.

We review applications as they arrive and aim to respond within two weeks.

£Volunteer - Travel expenses only

Flexible - Monday to Friday

West Midlands Area – based around local treatment services - Bloxwich, Bournville, Coventry, Oldbury,

Perry Barr, Stechford and Wolverhampton

Closing date: 31st August 2026 at 9.00am

Interview date: Rolling Basis

Ref LEP 252

Are you a proactive, collaborative and compassionate individual with proven experience of working positively with adults to engage successfully despite ‘challenging’ behaviour?  Do you have the ability to be a positive role model, demonstrating the virtues of engaging with treatment support services?

If so, St Giles is looking for a Lived Experienced Peer Volunteer to join our team and provide interventions and build meaningful, peer-led relationships with service users to encourage them to engage in drug and alcohol treatment following arrest.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

As a Peer Volunteer, you will increase client engagement with drug and alcohol treatment services by providing vital peer-led support and building trust and motivation among a client group that has been historically disengaged/not offered support previously.  You will provide holistic, short-term intervention to bridge the gap between referral and full treatment engagement, capture client experiences and barriers to improve service design and accessibility and develop a strong service user voice to inform future service improvements.

Areas of support from Peer Volunteers may also include initial engagement and motivation such as welcome calls, check-ins, peer-led conversations and motivational chats over coffee.  You may also offer practical support such as appointment reminders, transport assistance and paperwork support, plus help to build positive routines such as activity-based engagement and supporting small lifestyle changes, including meal planning, budgeting, and time management.

What we are looking for

• Personal experience of the criminal justice system or lived experience of the issues facing this client group (i.e. experience of substance misuse and recovery)
• Proven experience of working in a high intensity environment, being self-motivating, with an ability to effectively manage your own wellbeing
• Knowledge of the issues facing those arrested for potential criminal offences
• Knowledge of, and commitment to, safeguarding practices and policies
• The ability to use monitoring systems to record all aspects of the work
• Excellent interpersonal, relationship-building and communication skills, verbal and written.

Please note:  as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Child Workforce with Child Barred list DBS.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply visit our website via the apply button.

We will be reviewing applications as they are received and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment.

We are looking to help Carers with IT support needs and require a Volunteer to offer 1:1 sessions to help them with their basic difficulties on their phone, tablet or laptop. In the first instance, we require someone for a morning or afternoon once a month to visit our different Cafes around the London Borough of Hillingdon and offer a Drop-In service. This will be reviewed after 4 months.

This role will suit someone who:

• Has excellent verbal communication skills

• Has a good understanding of using a laptop, tablet, Microsoft Office, the internet 

• Enjoys explaining technical and  IT-related task to people face to face

• Ideally has experience of supporting people in a learning environment

• Pays attention to detail

• Is empathetic to the needs and motivations of Carers

• Understand the importance of confidentiality

Main duties will include:

• Meeting a Carer and listening to their IT problem

• Understanding how overcoming this problem can assist them in everyday life

• Instructing them, in simple terms, on how to access the information they need or the task they wish to complete 

Training and Support

• All volunteers are expected to undertake induction training at Carers Trust Hillingdon, both online and in person

• You will report to the Carer Development Officer and will receive regular supervision and support.

• Should you wish and if places permit, you will be invited to attend Wellbeing Workshops and Seminars

• You will be required to use your own car or take public transport to each venue so expenses will be recompensed

Harrogate Shop volunteer 

Will you use your time and skills to help raise funds for the fight against unfit housing and homelessness? 

Will you become part of our Harrogate shop team and make a meaningful difference? 

Whether you’re greeting customers at the till or sorting through donated treasures, your time helps keep our shop running smoothly and ensures every visitor feels valued. It’s a chance to connect with others, use your experience, and be part of a friendly, down‑to‑earth team at the heart of the community. 

Harrogate, we really need your help - are you ready to join the team? 

Location: Shelter Shop, 5 Commercial Street, Harrogate

Suggested contribution: It’s up to you! Volunteers can support for a few hours day, or a few days a week. 

Availability: This shop is open Monday to Saturday, 9-5 and Sundays 10-4

If you can give even a few hours during any of these times, we’d really love to hear from you. 

The above is the essential information you need to know. You can apply now by clicking ‘fill in an application’ or read on more for details.

Shop volunteering helps fight the housing emergency by raising vital funds that enable Shelter to provide advice and support for people who are experiencing bad housing and homelessness, as well as powering us to campaign for change.

Benefits of volunteering with Shelter 

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering. 

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity. 

Your skills and experience 

We welcome applications from people with a wide range of skills and experiences. It doesn’t matter if you’ve not volunteered or worked in a shop before. What’s most important is that you are a team player, willing to learn and want to make a difference in tackling the housing emergency. 

Supporting you 

• You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook. 

• The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences.

• You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance.

• You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders. 

Next steps 

• You can apply for this role by clicking ‘fill in an application’. If you need to apply by an alternative method, please contact us or speak to someone at the shop.

• We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further. 

Why we want you

As branch secretary you help coordinate a range of activities and a calendar of events to help spread the word about SSAFA within your community. To ensure that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

What you will be doing

• Communication with branch volunteers
• Providing timely reports and information to SSAFA’s central office
• Co-ordinating a programme of meetings including an AGM, branch meetings, committee meetings, training etc..

The skills you need

• Friendly and approachable
• Strong administration skills
• Great written and verbal communication skills
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Support in your role from the team at SSAFA
• Develop your experience and skills which you can highlight on your CV and in job interviews

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

It’s an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support — and we’re also now beginning recruitment for several new roles and to fill vacant positions.  

About the Witness Service  

The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales — both for the prosecution and the defence.  

Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence.   

The Witness Service also supports bereaved family members, and friends and family who are accompanying witnesses in court.   

Why join the Witness Service now  

This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service — so every witness feels informed, supported and more confident in court.  

Witness Service Volunteers provide support to victims and witnesses of crime prior to and during the court process helping them to feel safe and informed.

Why volunteer with us?

• Make a difference - you will volunteer directly with victims and witnesses.

• Gain skills and experience - you will receive training on how to provide practical and emotional support.

• Join our community - you will be part of a large community of over 2,000 volunteers and staff. 

• Beyond your role – attend one of our many events/webinars and join one of our six Equality, Diversity & Inclusion networks.

What do we ask of you? 

In order to join us as a Witness Service Volunteer, you must: 

• Be 18 years of age or over. 

• Be able to volunteer for at least 1 day per week, for at least 12 months. 

• Undertake training - this includes virtual training days as well as completing online learning modules. 

• Undertake an enhanced DBS check & be part of the DBS update service.

• Be able to provide two satisfactory references. 

• Have an active email address that you are comfortable using in order to engage with VS communications.

Expenses 

All Victim Support volunteers are entitled to out-of-pocket expenses incurred whilst volunteering, including travel and lunch. 

Diversity Matters 

• VS strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. 

• VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. 

• We are happy to make reasonable adjustments to support you through the application process. 

Age UK Bucks ‘Age Better Bucks’ volunteers will support local older people to achieve personal goals – by helping them navigate and take advantage of a Support Plan devised by as community worker, that is designed to help them meet the challenges of older age.

This could be by phoning them to provide encouragement, explanation and support, and to check on progress, and also to help them with attendance at appointments and going to new groups or activities.

What do Age Better Bucks Volunteers do?

• Work with the Community Support Connector from Age UK Bucks to accept a client and understand their goals and support plan – and which services they have been referred to for support
• Contact the client to introduce yourself, and explain what you can help them with and if that’s OK with them
• Agree how your support is best provided – e.g. weekly calls for progress and encouragement, or help with something specific on their plan. That could be a home visit (if appropriate) to help them make a call or prepare for an appointment; attend a group or activity with them; or help them take a bus etc.
• Report back to the Community Support Connector if there are any issues or concerns and agree when your support can stop
• Ideally, you’d support a few clients each week or month, depending on how much time you have

The role is to support and help the client to access the referrals and support put in place for them – and not to support them with care or specific needs yourself. Referrals might be to local care services, to local groups or clubs, or to an occupational therapist for home adaptations, other voluntary organisations and support groups etc.

Our Age Better Bucks Service

Age Better Bucks supports over 65s who could benefit from extra support to manage their well being and remain independent. It is for older people experiencing challenges or need extra support to stay independent and well – for example increasing loneliness/isolation; bereavement; health/mobility decline; mood change.

Our team of support workers will assess their needs and circumstances specific to them, and develop an action plan with them to ensure more support and help can be arranged. We check in with the client after 6 weeks to see how they are getting on, and after 6 months to see how they are and check if anything has changed, got worse or improved.

The service is designed to give people the tools, contacts and support to make positive changes and especially to tackle the impact of loneliness and isolation.

An action plan, or support plan, will be devised with all clients, identifying their main goals based on their individual needs and challenges, and referring them, with their consent only, to other services and support we agree can help. At this stage we’ll assess if a volunteer like you can help then take full advantage of this support.

What you will get out of it

• Join an enthusiastic team of people who want to make a difference
• It's a great way to support older people making a real difference to their lives
• You'll be giving something back to your community
• You get to be part of Age UK Buckinghamshire's volunteer team
• We will reimburse reasonable, approved out of pocket expenses
• Volunteers tell us they find Volunteering really rewarding and get lots out of it themselves
• You will be fully supported by our Team and wider Age UK Buckinghamshire support.

What is expected of me?

We tell you about each client and ask if you’d like to take it up. You would then arrange and complete the call or visit when convenient. The work you do is conducted in line with guidance we provide and you must comply with necessary procedures including Data Protection/Confidentiality and Personal Safety.

After the visit/contact you will complete and submit a contact form. Volunteers complete relevant training, provide references and complete a DBS check.

Key skills and requirements

• Good listener, clear communicator and able to maintain confidentiality. A good conversationalist!
• Ability to lead the conversation, provide feedback to the team and summarise the conversation.
• Non-judgmental. Able to respect others’ differences and choices
• Patient, flexible and reliable
• Able to work independently with guidance and support
• Ability to travel around the area to visit people
• A regular commitment to give 1-2 hours a week would be appreciated but the role is flexible, you can work from home, do visits, only make calls, whatever works for you.
• An interest in helping older people live the lives they want

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

• Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
• Understanding peoples’ support needs and gathering information to assess their circumstances
• Typing written case reports to apply for financial assistance
• Sign-posting to services providing specialist support, such as mental health or housing support
• Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

• Friendly and approachable
• Great written and verbal communication skills
• Non-judgemental
• Reliable
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Be part of a friendly and supportive SSAFA team
• Develop your experience and skills which you can highlight on your CV and in job interviews
• Access a range of training and learning opportunities

 Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

· Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time

· Understanding peoples’ support needs and gathering information to assess their circumstances

· Typing written case reports to apply for financial assistance

· Sign-posting to services providing specialist support, such as mental health or housing support

· Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

· Friendly and approachable

· Great written and verbal communication skills

· Non-judgemental

· Reliable

· Basic IT skills

What's in it for you

· Use your skills, knowledge, and life experience to benefit others

· Be part of a friendly and supportive SSAFA team

· Develop your experience and skills which you can highlight on your CV and in job interviews

· Access a range of training and learning opportunities

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

• Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
• Understanding peoples’ support needs and gathering information to assess their circumstances
• Typing written case reports to apply for financial assistance
• Sign-posting to services providing specialist support, such as mental health or housing support
• Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

• Friendly and approachable
• Great written and verbal communication skills
• Non-judgemental
• Reliable
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Be part of a friendly and supportive SSAFA team
• Develop your experience and skills which you can highlight on your CV and in job interviews
• Access a range of training and learning opportunities

 Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

Volunteer Role: Marketing & Fundraising Campaign Specialist
Reports to: Service Manager.
Position: Volunteer.
Location: Remote (UK-based preferred)
Time Commitment: Flexible – approx. 3–6 hours per week
About Say Aphasia
Say Aphasia is a charity supporting people living with aphasia—a language and
communication disability that can affect a person’s ability to speak, understand, read, or
write, often caused by stroke or brain injury. Our local support groups offer a safe,
welcoming environment where people with aphasia and their families can connect, share,
and support one another.

Role Overview
We are seeking a volunteer marketing expert to help design and deliver creative
marketing strategies that strengthen our fundraising campaigns. Your expertise will help
us reach new supporters, increase donations, and grow our impact.
This role is ideal for someone with experience in marketing, digital campaigns, brand
strategy, or fundraising communications who wants to apply their skills to a
meaningful cause.

Key Responsibilities
● Develop marketing strategies to support fundraising campaigns
● Help plan and launch digital fundraising campaigns
● Advise on branding and messaging to inspire donations
● Support social media and email marketing strategies
● Identify opportunities for partnerships and sponsorships
● Analyse campaign performance and suggest improvements

● Collaborate with the Say Aphasia team to ensure communications are accessible
and inclusive

Skills & Experience
We are looking for someone with:
● Professional experience in marketing, digital marketing, or fundraising
campaigns
● Strong understanding of social media marketing and audience engagement
● Experience with campaign strategy, storytelling, or brand positioning
● Ability to communicate complex ideas clearly and simply
● An interest in health, disability advocacy, or community organisations

What You’ll Gain
● The opportunity to use your professional expertise to support people with aphasia
● Experience working with a mission-driven organisation
● Flexibility to contribute remotely
● Recognition and references for your contribution
● The chance to help shape impactful campaigns that raise awareness and funds

About the Role

We are looking for a compassionate and reliable volunteer to support unpaid carers who may be experiencing financial hardship or other personal challenges. The role involves providing basic information and advice, signposting to appropriate services, and assisting clients with completing benefit application forms.

This is a rewarding opportunity for someone who enjoys helping others, has good communication skills, and wants to make a positive difference in the community.

Key Responsibilities

• Provide friendly and non-judgemental information and advice support 

• Assist clients to complete benefit application forms and related paperwork 

• Help individuals understand letters, forms, and official correspondence 

• Signpost or refer clients to appropriate services and agencies 

• Maintain accurate and confidential records 

• Offer practical support in a respectful and empathetic manner 

• Work alongside staff and other volunteers to support service users 

Skills and Qualities

• Good listening and communication skills 

• Patience, empathy, and understanding 

• Basic IT and literacy skills 

• Ability to maintain confidentiality and professional boundaries 

• Organised and reliable 

• Experience in advice work, including claiming benefits 

What We Offer

• Full induction and ongoing training 

• Support and supervision from experienced staff 

• A chance to make a real difference in people’s lives 

Customer Service / Reception Volunteer

We’re looking for a friendly volunteer to be the first point of contact for clients visiting our Guildford office on Wednesdays and to start as soon as possible

What will you do?

Provide a customer facing reception service to clients who drop in to see us in our Guildford office, including:

• Ensuring relevant forms are completed
• Assigning clients to Advisers for more detailed support
• Booking appointments
• Monitoring the flow of clients in the drop-in
• Assist clients with form filling
• Complete day sheets
• Scan and upload documents to case recording system
• Write up notes on case recording system
• When the the drop-in service is at full capacity, ensuring that you understand the client’s issue and support them by providing information, signposting them to another, more appropriate organisation or another CASWS drop-in

Provide administrative support, including:

• Monitoring emails
• Answering client enquiries by email and phone
• Sending out appointment information

What’s in it for you?

• We will provide full training for your role
• You will gain and build on valuable skills and experience, such as communication, IT skills and working in a team
• You will increase your employability
• You will contribute to the smooth running of the advice service which makes a real difference in people’s lives

And we’ll reimburse you too.

What do you need to have?

You don’t need specific qualifications or skills, but you’ll need to:

• be friendly and approachable
• be non-judgmental and respect views, values and cultures that are different to your own
• be calm under pressure
• be able to demonstrate resilience with challenging clients
• have good IT skills
• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• be willing to undertake training in your role.

We ask all our volunteers to commit to volunteering one day a week for at least a year.

How much time do you need to give?

We are looking for someone to cover reception duties on Wednesdays in our Millmead, Guildford office between 9am and 4pm.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

If you would like to discuss any aspect of the role description and how we can best support you, please contact us.

Interested?

Please click on "How to apply"

Please note, we do not accept CVs and Cover letters as application for this volunteer role. 

Next stages – Taster session

Once you’ve submitted your application, if shortlisted, you’ll be invited to an online taster session, which will provide an overview of volunteering for CASWS and the role itself. We plan to hold this on a Monday or Tuesday in June.

If you know you are not available on a Monday or Tuesday, please indicate this in your application, as we may be able to accommodate and have the session on a Wednesday.