Volunteer project manager jobs in london

About Chapter One

Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. 

Our unique Online Reading Volunteer programme currently supports about 3,000 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 140 local and national businesses. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability. 

We have set ourselves ambitious targets to support thousands more children by 2029, and this role, with responsibility for managing, stewarding and nurturing our existing corporate partners, will be crucial to ensuring that we have sufficient volunteers and support to achieve not only this target, but also to develop other innovative pilot programmes.

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role 

Chapter One is seeking a proactive, energetic and enthusiastic Corporate Partnerships Manager to be an integral part of a team which aims to both maximise corporate income and deliver an excellent partner and volunteer experience. 

Reporting to our Head of Corporate Partnerships, and responsible for the line management of our Corporate Partnerships Officer, you’ll deliver on our annual volunteer and income targets and maintain our strong partner retention rate (target 87%). This will involve supporting the account management of a portfolio of existing partners and the responsibility to nurture relationships to increase partner investment in Chapter One over time. The role involves collaborating across departments to ensure a seamless and positive experience for volunteers and partners

This is an opportunity for an experienced partnerships manager to take on a more senior role and demonstrate their sales acumen and creativity in a dynamic, flexible and agile charity.

Key Responsibilities

Partner Stewardship

• Lead the account management of a selected portfolio of corporate partners, ensuring Chapter One achieves its annual retention and growth targets 

• In collaboration with the Head of Corporate Partnerships, devise effective schemes of delegation and partner allocation within the Corporate Partnerships Team 

• Focus, in all corporate partnership discussions, on maximising income 

• Identify opportunities to increase a partner’s support eg by identifying other regional/divisional opportunities or inclusion of Chapter One as a social value partner in public sector bids

• Conduct regular partnership meetings, including mid and end of year reviews, proactively proposing tailored opportunities to retain and grow partner support

• Lead on producing high quality written communications, reports, proposals and pitches as per the requirements of each partner, collaborating with the Data and Systems Officer and Fundraising team as needed

• Advocate effectively, with passion and enthusiasm, for Chapter One’s programmes in a variety of internal and external settings

• Proactively network to deepen and strengthen external relationships with Chapter One partners, identifying speaking opportunities for Chapter One where possible

• Strategically use LinkedIn to identify, connect with, and actively engage key stakeholders within corporate partner organisations,

• Attend conference and events to represent Chapter One and talk about its work to existing and potential new partners

• Keep up to date with relevant business news and strategic shifts or developments at key partners and sectors, proactively seeking opportunities to broaden knowledge

• Regularly analyse data in Microsoft Excel / Google Sheets, working with formulas, pivot tables and data analysis tools to aid decision-making and create dashboards. 

• Oversee and maintain all Account Management related processes, including stewardship plans, recording of activity on the Salesforce CRM and internal platform databases

• Ensure, in conjunction with the Finance Assistant, that partners are invoiced for their Chapter One donations accurately and in a timely manner

Line management

• Line manage and develop the Corporate Partnerships Officer, ensuring adherence to all Chapter One’s HR Policies and Procedures

• Be a source of advice and guidance for the Corporate Partnerships Officer as they manage their allocated partner relationships

• Supervise the Corporate Partnerships Officer to lead volunteer recruitment meetings, including stepping in if necessary

• Supervise the Corporate Partnerships Officer to manage new partner onboarding meetings, stepping in to lead them if required

Partner/volunteer onboarding and experience

• Alongside the Head of Corporate Partnerships, use internal systems to assign partner teams and volunteers to specific schools and ensure that their needs are met

• Develop proactive, supportive relationships with Volunteer Coordinators in partner organisations, providing high-quality data and information in a timely manner

• Work closely with the Volunteer Support Team to ensure that partner and volunteer onboarding is a smooth, time-efficient experience 

• Support the Programme Management team to liaise with partner contacts about the organisation of in-person school/office visits and virtual meet and greets

• Attend Chapter One’s internal Volunteer Experience group and Corporate Engagement Group.

Marketing and Communications

• Work with the Marketing and Communications team to ensure that companies and volunteers have access to an array of promotional assets and recruitment materials

• Create and provide content for the regular volunteer and corporate partner newsletters, including working with partners to gather volunteer testimonials and partner profiles

• Work closely with the Marketing and Communications team to develop ways to promote, showcase and celebrate partnerships and individual volunteers across our social media channels and other digital platforms

• Encourage corporate partners to promote Chapter One through their own social media and channels

• Support the organisation of online and in person partner and volunteer recognition events

We are looking for the following key skills, though you might be more experienced in some areas than others:

Account Management Skills:

• Experience of managing Corporate Partnerships, or equivalent relationship-based roles in a fundraising, events, sales or marketing environment

• Excellent interpersonal skills with the ability to build relationships with business professionals at all levels

• Expert meeting facilitation skills 

• Strategic thinker, able to maximise income and growth opportunities

• Understanding of CSR / ESG partner policies and social value trends

Communication Skills:

• Able to eloquently express commitment to Chapter One’s mission and values

• Outstanding presentation and storytelling skills, with the ability to excite and inspire an audience

• An ability to create compelling, attractive written pitches, ensuring messaging and brand are consistent

• Experience of engaging partners on social media (particularly LinkedIn)

• Experience of representing organisations at events 

Technical Skills:

• Excellent proficiency in Microsoft Excel/Google Sheets (including formulas, pivot tables, dashboard creation)

• CRM management (specifically Salesforce)

• Experience of complex data analysis 

You’ll be more successful in the role if you have:

• Experience of working in the charity/non-profit sector

• Line management experience

• Experience of mentoring and developing staff

• Experience of process oversight and improvement

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. 

Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

We have been lucky enough to secure funding from the National Lottery Heritage Fund for our wilder future for Herts and Middlesex Wildlife Trust Project. This is to undertake a programme of digital and cultural transformation at the Trust, creating a more efficient and effective organisation.

You’ll be part of the Trust’s Development Directorate, leading the development and delivery of the Trust’s volunteering transformation plans with the aim to improve collaboration and efficiency across the Trust.

About the role

This is a new role funded by the National Lottery Heritage Fund that will enable the transformation of how the Trust supports volunteering by delivering a programme of volunteer and staff engagement and training, and leading the set up and migration to a new cloud-based volunteer management system. The role will also lead on volunteer development with external partners as part of the project.

The postholder will require the ability to work collaboratively and to implement an agreed project plan to fixed milestones and is expected to support and embrace a positive team culture, and to uphold the Trust’s values and expected behaviours at all times. They should act as a positive role model for staff, volunteers and external stakeholders through a professional, collaborative and engaging approach.

Please see our recruitment for further job description and person specification.

How do we support you?

We offer an excellent benefits package, ranging from office perks, generous leave entitlements and financial benefits. You can find out more on our website.

How to apply

It’s quick and easy to apply.

Once you had read our recruitment pack just email with your up-to-date CV and a supporting statement (max 2 sides of A4), outlining your interest in the role and how you meet the role’s criteria. Please see our recruitment pack online for contact details. 

The application deadline is 9am, Tuesday 6th May 2025.

Early application is encouraged as we will be reviewing applications as they are received and may contact you to discuss your application further before the interview stage.

About the Trust

Herts and Middlesex Wildlife Trust is a local nature conservation charity.

We believe that wildlife should have space to thrive alongside our everyday lives and that everyone benefits from having access to nature.

Our staff team is enthusiastic, friendly and committed to making a difference.

Purpose of the Job

Advice Quality and Operations Managers will make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.

Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.

This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.

Job Description

Strategy and planning

• Work with the Head of Advice to develop and deliver an operational plan to support delivery of the strategic priorities, which is measured, monitored and reported up to the CEO and Board of Trustees.
• Co-ordinate activities, procedures and systems so as to promote the common policies and practices with the appropriate advice services.
• Ensure that the strategy is accessible to and understood by all staff and volunteers and they know the role they play in achieving our goals.

Risk management and compliance

• Regularly review the risks to which the charity is exposed to relating to Advice Services and provide assurance that systems or procedures are in effective operation to manage those risks.
• Ensure the use of systems in place to meet the requirements of all applicable regulatory bodies relating to the Advice Service Delivery.
• Working with the rest of the management team ensures that good data protection practices are embedded in our day-to-day operations.
• Assess requests made in relation to GDPR.

People management and development

• Support team members in continuous learning that will equip and develop people to deliver outstanding advice delivery. Responsibility for the delivery of the training and development plan for the Advice Services Department including, sourcing, delivering, evaluating and maintaining records.
• Supervise the work of paid staff and volunteers
• Maintain and develop standards of service delivery.
• Advise the Head of Advice on staffing and service-related issues.
• Plan and allocate work, monitor achievements of deadlines and key performance indicators and provide support as appropriate.
• Ensure that the service area and projects are adequately resourced.
• Ensure recruitment and selection of paid staff and volunteers as appropriate.
• Develop inclusive learning and development activities to meet quality standards and the organisation’s learning and development plan. Facilitate inclusive group and / or one-to-one learning and development activities. Organise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteers.
• Contribute to the assessment of competence of staff and volunteers. Co-ordinate assessment activities and make final decisions on competence.
• Working with the rest of the leadership team ensures the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
• Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy. 
• Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
• Ensure Training is delivered and records confirm all client facing paid staff and volunteers that may be involved in providing money and debt information and advice have completed an accredited training programme
• Direct reports: Dependent on advice area, between 5 to 11 Advisors per AQOM, plus volunteers.

Operational performance management

• Maintain, develop and monitor effective and relevant performance indicators and management processes, with particular emphasis on the application of customer insight data and feedback on complaints.
• In line with the Advice Quality Standard, work with the Head of Advice and the other Advice Quality and Operations Managers to ensure that staff and volunteers have adequate supervision and that advisers have access to support at all times when delivering advice to clients. 
• Ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
• Monitor the quality of advice given to clients to ensure that standards meet Citizens Advice requirements. Completing Case Checking, QAA Audits and independent file reviews (IFR) to ensure quality assurance at a whole service level. Using the insights to further develop the services to clients and skills of advisers.
• Maintain and develop standards of service delivery. 
• Take part in internal consistency exercises at least quarterly.
• Providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole.
• Manage the practicalities of the service: Including overseeing all practical issues relating to the service delivery, ensuring service delivery and adequate cover is in place, allocating the team to face-to-face work and other communication methods, checking waiting times and interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.
• Provide technical support and act as consultant to the advisers.
• Monitoring of service delivery and advice service contracts performance to report against KPIs, with reference to outcomes for clients, identifying any issues and proposed actions. Reporting significant risks to the Head of Advice. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
• Client Experience: Use our written process for dealing with complaints, ensuring that regulatory requirements are met (for debt and money advice complaints) to ensure Complaints are handled effectively and data is used to drive improvements where appropriate. 
• Ensuring that appropriate data protection procedures are in place and are followed by all workers.
• Lead on safeguarding and gender violence issues in accordance with policies.

Other duties and responsibilities

• Understanding and acceptance of the need to work occasional evenings and weekends, both on site and on-call, as required.

Stakeholder Engagement

• Collaborate with management and other departments to align quality standards with organisational goals.
• Engage with external partners and regulators to ensure compliance with industry standards and share best practices.

Reporting and Analysis

• Prepare and present reports on advice quality metrics to management and stakeholders.
• Utilise data to identify trends, risks, and opportunities for improvement.

Confidentiality and safeguarding

• Confidentiality is a core principle of Citizens Advice. Support the team with the application of the confidentiality policy.
• Implementing adult and child safeguarding policies and training staff and volunteers how to identify and deal with safeguarding concerns.
• Dealing with a conflict of interest and ensuring our service takes the right action to protect the client, our staff and volunteers and the service.

Research and Campaigns

• Ensure that staff and volunteers consistently and accurately generate Advice Issue Codes (AICs), evidence forms and profile data and participate in the Network Panel Surveys

Person Specification | What you need to do this job

Essential Criteria 

• Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area.
• Ability to plan and manage projects.
• Commitment to continuing professional development.
• Experience of monitoring and maintaining service delivery against agreed targets.
• Ability to plan and prioritise own time and work and work of others in a pressured environment.
• Experience of analysing information to produce reports.
• Leadership and management ability within the context of understanding the needs of a voluntary sector organisation.
• Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.
• Ability to meet Citizens Advice competence with a minimum of three years’ experience of involvement with advice giving.
• Ability to research, analyse and interpret complex information and to produce and present clear verbal and written reports. 

Desired Criteria

• Significant experience managing large advice and helpline services which includes supporting individuals within at least one of the areas of – (for example) welfare benefits, debt management, housing, or health and social care issues.
• Demonstrable experience of driving innovation and service improvement within an advisory/customer focused service.
• Experience of supporting change.
• Well-developed staff management and leadership skills, with strong experience of implementing robust performance management processes.
• Proven ability to communicate effectively verbally and in writing, including excellent IT skills.
• Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
• Experience in managing budgets.
• Ability to ensure best use of IT systems and packages in the provision of advice services and the ability to monitor and maintain casework systems and procedures.
• Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the Bureau deals.
• Ability to contribute to the team combined with willingness to learn and develop and have a positive attitude to change with an ability to plan ahead.
• Access to own transport and able to work at any service location in the Bureau’s area of operation as required.

Application Process:

To apply, please complete the application process on CharityJob. Please submit a concise supporting statement which includes examples and evidence of when you have demonstrated the attributes listed within the person specification. You will be expected to address each point separately and, in the order listed.

If you do not complete a full supporting statement in the requested format, your application may be rejected.

Addressing each point of the person specification

This is a key section of the application which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile.  Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification.  It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities. 

Please provide one example for each requirement.  You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words. 

A useful guide might be S.T.A.R:

• Specific – give a specific example
• Task – briefly describe the task/objective/problem
• Action – tell us what you did
• Results – describe what results were achieved

Please provide recent work examples wherever possible.  However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.

We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.

Interview Process:

The closing date is Friday 2nd May 2025, 6pm

Shortlisted candidates will be contacted by telephone, so please give a daytime telephone number or somewhere we can leave a message to arrange an interview.

Our selection process consists of three stages:

• Stage 1 – Telephone Interview:

            Initial interviews will take place via telephone on Thursday 15th May 2025.

• Stage 2 – Formal Interview (In-Person):

            Candidates who are successful at Stage 1 will be invited to our Stevenage office for a formal face-to-face interview                on Monday 19th May 2025.

• Stage 3 – Practical Activity & Final Q&A:

            Following the formal interview, candidates will complete a short activity and have the opportunity to ask any final                   questions.

Please note that Stages 2 and 3 will take place on the same day.

Home-Start Essex is a leading family support organisation that provides high-quality family-led services for those with children under 8 years old. By mobilising professionally trained volunteers, we support families directly in the home and in group settings to overcome a range of issues such as isolation, domestic abuse, mental health, financial stress, school readiness.

Home-Start Essex is seeking a professional Volunteer Development Officer to recruit, train, manage and support our fantastic team of volunteers. We are looking for an enthusiastic, self motivated and well organised individual, able to motivate, develop and support a large team of volunteers and deliver programmes of training and support.  Knowledge of office systems, excellent communication skills and experience of training and working with volunteers are essential.

 Experience of delivering training is desirable.

Use of own car (expenses paid) is essential.

Flexible working from home and based in Maldon, Essex

An enhanced DBS check and suitable references are required.
PLEASE ENSURE YOU CONSULT THE JOB DESCRIPTION AND PERSON SPECIFICATION FOR FULL DETAILS OF THE ROLE.

If you wish to apply, please complete an application form which can be found on our website in the recruitment section along with the Job Description and Person Specification.

Please note we DO NOT accept CVs – we can only accept applications on our application form. 

If you would like to arrange a confidential discussion with one of our team regarding your application please contact us.

This post is subject to a successful 6 month probationary period.

Closing date for applications: 5pm on Friday 2 May 2025
Interviews will be held:  w/c 12th May 2025.

Home-Start Essex is committed to equality of opportunity and works to ‘Safer Recruitment’ practices as an important part of safeguarding and protecting children and vulnerable adults.

Our Home-Start Essex Values

Supportive - We will support families to address the challenges of bringing up children themselves. 
Non-judgmental - We do not judge families or measure them against others’ standards.
Approachable - We will be approachable and friendly at all times and develop good relationships with the families we support.
Professional - We will maintain the very highest professional standards.
Collaborative - We will work in partnership with any individual, group or agency who can help us achieve our goals.
Inclusive - We value and celebrate diversity and offer our services to all families, irrespective of their circumstances or backgrounds.
Family-led - We place children and families’ needs at the heart of our work.
Safe - The safety of the families and children we support, and the staff and volunteers we engage, is our highest priority.
Bringing up children can be hard work and all parents and carers will, from time to time, encounter problems which can often make the task even harder.

Battersea's Global Programmes Department are looking for a passionate individual to join the team as Grants and Programmes Associate.

The Grants and Programmes Associate will support the delivery of a portfolio of work within the Grants and Programmes function at Battersea, focusing on the UK portfolio. The Associate will work closely with and report to a Grants & Programmes Manager who leads the portfolio. This is an exciting time for Battersea as we expand our work to impact more dogs and cats.

Over the coming five years, it is planned that the size and complexity of grant making will grow, including the establishment of several multi-year programmes in the UK and abroad.

This is a grants management role within the Grants and Programmes team in the Global Programmes Directorate, requiring excellent experience of relationship, grant and project management. The successful postholder should be comfortable working as a team, with considerable scope, and complexity and nurturing relationships with colleagues across the organisation as an integral element of the role. The Associate would support a portfolio led by a Manager who would also be their line manager.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 13th May 2025
Interview date(s): 16th May 2025

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

This role plays a key part in the team responsible for managing and delivering the repair and presentation of the Gallery’s building fabric. The role involves the line management of staff, consultants, and term maintenance contractors, and reports directly to the Head of Department.

The successful candidate must be self-motivated and able to work collaboratively within a team, while also communicating effectively with a wide range of departments and colleagues. It is essential that all planned works are carefully coordinated to minimise disruption and remain fully compliant with all regulations.

This post offers the successful candidate to bring innovation and experience together with a systematic approach to problem solving, to achieve the most efficient and cost effective methodology of undertaking work within an historic building, with an emphasis on protecting the nations collection of European art. 

Job Title:Community Fundraising Manager

Salary:£38,000 - £40,000

Responsible to:Head of Partnerships, Ruth Strauss Foundation

Accountable to:  Board of the Ruth Strauss Foundation

Hours per week:  Location:Monday-Friday 9.00am – 5.00pm

Hybrid: minimum 2 days a week in London office

The Role

We are recruiting for a Community Fundraising Manager to join our Fundraising team. The role will be instrumental in the Foundation’s engagement with different communities and building fundraising partnerships across a range of community audiences, including youth and education, sports clubs, community groups and individuals doing their own activities. You will be responsible for growing our existing community products such as Turn Cricket Red as well as introducing new products and initiatives to generate growth in Community Fundraising. Part of a small team, you will develop key relationships within the RSF network of supporters, suppliers and delivery partners and manage a portfolio of events and activities for a range of supporter groups.

Key Relationships:

• Head of Fundraising
• Head of Partnerships
• Supporter Care Executive
• Schools Lead/Schools Manager
• Cricket clubs
• Schools/universities
• Community groups
• RSF individual supporters

Role Profile:

Reporting to the Head of Partnerships, your role will focus on:

1. Managing and growing the Ruth Strauss Foundation Turn Cricket Red Campaign, working with schools, sports clubs and Universities
2. Creation of new RSF owned community fundraising events/activities/products
3. Managing RSF third party events-London Marathon, Westminster Mile, professional athlete testimonials, galas and dinners
4. Work closely with the Ruth Strauss Foundation School Programme Lead to maximise schools community fundraising

Key Responsibilities:

• Develop and deliver the Foundations community fundraising strategy and community fundraising activities and campaigns
• Develop and implement a varied portfolio of events and community fundraising activities to meet agreed objectives, all of which reflect the spirit of the Ruth Strauss Foundation
• Ensure, with the wider Fundraising team, we meaningfully engage different communities with RSF
• Ensure relevant processes and policies are in place to deliver a successful, profitable community fundraising programme
• Oversee the management of fundraising systems, processes, and platforms in order to create the best possible experience for donors and participants
• Develop a robust supporter journey for community fundraisers which leaves them with an excellent supporter experience and generates a lifelong relationship with RSF

To achieve these objectives the post holder will be expected to:

• Plan, budget, attend and coordinate an annual community fundraising and events calendar with set objectives, budgets and KPIs for each activity
• Regularly review the performance of fundraising activities/events and products, make recommendations for improvement, and support decision-making regarding fit of new opportunities for the foundation
• Project Manage the delivery of the community fundraising programme at RSF, leading on activity working group meetings, coordinating with key stakeholders to ensure campaigns, activities and events are managed efficiently
• Work closely with the schools lead and school manager to grow our schools fundraising programme – working collaboratively so the training programme objectives are also met
• Develop a long-term growth strategy for Turn Cricket Red – focused on maximising current opportunities as well as diversifying to increase our reach
• Deliver high value supporter stewardship to increase lifetime value and impact of their fundraising
• Build and maintain a variety of community relationships across varying stakeholders and seniority, ensuring opportunities for growth are maximised
• Alongside the team, co-ordinate event/activity logistics including but not limited to sales, bookings and liaison with supporters and suppliers, material production, promotion, set up, and delivery
• Oversee relationship with key providers of event fundraising mechanisms such as online donation platforms, auction platforms and text to donate services
• Work with colleagues to ensure all events are adequately supported with staff, volunteers and hosts, and that all stakeholders receive appropriate training/ briefing and post event debriefs
• Work with the Head of MarComms and Digital to produce engaging fundraising collateral and information for event and community supporters including pre and post event communications/marketing collateral, working with external production companies where required
• Ensure all events and activities are compliant with fundraising code of conduct, GDPR and other event processes/policies
• Oversee the use of the CRM system to ensure data is recorded in compliance to Data Protection and GDPR and maximises output for supporter journeys
• Use sector trends and audience analysis to direct strategy and ensure that RSF remains innovative and at the forefront of Community fundraising

This Job Description reflects the duties of the post as they exist at this time and may be subject to changes based on the needs of the Fundraising Department. The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required.

What we are looking for:

• Experience of designing and delivering successful Community fundraising events and activities
• Excellent organisational and administrative skills including budget and project management
• Ability to build excellent relationships especially with supporters, partners, ambassadors and suppliers
• Strong team player and project leadership, ensuring clear and regular communication with the RSF team and stakeholders as appropriate
• Ability to keep calm under pressure and maintain a clear head, anticipating risks and problems
• A willingness to adapt and be flexible. There are often new projects, changing priorities, and new processes that you will need to embrace
• Ability to undertake travel, including overnight stays where necessary
• Competent user of Word, Excel, PowerPoint, and experience of CRM systems

Desirable

• Experience delivering nationwide community campaigns
• Competent user of client / supporter databases

How to apply:

We are committed to being an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We welcome applications that help us in our mission to be a place where you can be yourself and thrive.

Please share your CV and a covering letter that is no longer than 2 sides of A4.

Interviews will be planned as applications come in. Application process may close early.

If you have any queries on this role, please get in touch.

We take your privacy very seriously and promise to keep your details safe. Check ourApplicant Privacy Policy to find out more.

About the Ruth Strauss Foundation

In early 2018, Ruth Strauss, the wife of Sir Andrew Strauss the former England cricket captain, was diagnosed with an incurable lung cancer that affects non-smokers. Ruth died on December 29th 2018; she was 46 years old and mother to two children, then aged 10 and 13.

In her memory, Sir Andrew has launched The Ruth Strauss Foundation to:

• Provide professional emotional support for families when a child is facing the death of a parent
• Facilitate collaboration and influence research in the fight against non-smoking lung cancers

Our day centre service is currently open three days per-week offering respite, food and somewhere safe to be for anyone facing street homelessness. It provides advocacy and casework services to those who are vulnerably housed or homeless, supporting them to address their individual crisis and the underlying causes. We also provide a small year-round night shelter provision. 

APAP works in close partnership with a number of key agencies locally including drug and alcohol teams, street outreach services, local authority housing teams and the wider VCS. We are a gateway service in the community through which our clients can access a range of support. 

This role will require a keen interest in homelessness and the devastating impact this can have on people. This is a new role which would suit someone with experience of recruiting and managing volunteers. The role will entail expanding our volunteer base, developing processes and procedures to effectively support them and managing them on site. The role will report to the Senior Project Worker.

The role

We are looking for a dynamic and experienced Senior Programmes Manager to lead the planning, execution, and evaluation of our international programs. This pivotal role requires a strategic thinker with extensive programme management experience and a deep commitment to our mission.

The Senior Programmes Manager will be responsible for ensuring that our programmes are effectively designed and delivered, meet the needs of the communities and animals we serve, and align with our organizational strategy and donor expectations. 

Positioned within the Global Programmes Department the role will involve close collaboration across teams in both the Global Support Office and our implementing partners.

Responsibilities include: programme management, strategic planning & stakeholder engagement, budget management, monitoring & evaluation, cross-team collaboration. 

Contract, location and salary

This is a full-time (34.5 hours per week), permanent role. This is a remote position with regular attendance required at SPANA's London office. Benefits include a generous company pension scheme, health care cash plan and life insurance. The salary is c.£45k per annum subject to skills and experience. 

Further details and how to apply

Please review the job description for full details including a person specification. The deadline for applications is 23:59 BST on Sunday 11 May 2025.

Who are Guts UK Charity?

Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.​

We are the only UK charity funding research into the digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice.​ 

Our mission is simple: to improve the lives of millions of people affected by digestive conditions 

The role of Finance Manager

​The Finance Manager will oversee the finance operations and lead on the preparation of management accounts, budgets, funding requests and internal and external reporting. The Finance Manager plays a crucial role in helping the Board and leadership team understand their performance and their ability to deliver an ambitious growth plan over the next five years. This job presents a great opportunity for someone experienced with charity management accounting and reporting who has a keen eye for detail and process improvement and a desire to be part of a charity that’s only going to get bigger and more influential!  

Our ideal candidate will:

• Have significant experience with finance operations, management accounts, reporting and budgeting in a charity or NFP organisation
• Have a sound understanding of accounting practices, policies and Charity SORP
• Have experience supporting with the financial aspects of trust, grant and partnership applications
• Want to work hands-on as part of a small, dynamic team
• Have a passion for our cause, and a desire to advance the work that we do as a charity

The Finance Manager is one of just 3 members of the Finance & Operations team including the COO and the Finance & Administration Officer. We’re looking for someone dynamic and driven who likes to work autonomously, solve problems pragmatically and plan and organise their time effectively.

Location

We have offices in London and Huddersfield which are easily accessible by road or public transport. We support hybrid working but attendance in one of the offices [dependent on your location] is required on an average of 1 day per week. If you are interested in the role but have queries about office-base requirements, please contactus to discuss.

Please see the attached detail job pack for further information and how to apply. 

We are currently seeking an experienced Programms & Communications Manager to plan, execute, and manage various projects and events that align with BIMA's mission and objectives. This role requires a dynamic individual who is detail-oriented, capable of managing multiple priorities, and experienced in project coordination. The ideal candidate will be a strong communicator, problem-solver, and self-starter who thrives in a fast-paced environment.

Job Title: Programmes & Communications Manager
Salary: Up to £30,000 per annum, depending on experience
Duration: 12 months fixed term contract, with possibility of extension
Hours: 37.5 hours a week, occasional evening and weekend hours
Location: Remote, very occasional attendance at events

About BIMA

BIMA is a membership organisation who aims to bring together Muslim Healthcare Professionals to inspire, unite and serve the community. Our mission is to be the professional home that connects, benefits, and represents our members, enabling positive transformations in the communities we serve.

Job Summary:

We are seeking a highly organised and proactive Programms & Communications Manager to support our events, marketing, website management and membership functions. This role requires a dynamic individual who is detail-oriented, capable of managing multiple priorities, and experienced in project coordination. The ideal candidate will be a strong communicator, problem-solver, and self-starter who thrives in a fast-paced environment.

Responsibilities

• Project Management/ Event Management

  1. Managing and coordinating BIMA events, iftar, events, dinners, charity health promotions.

  2. Coordinate local network projects/ activities for Luton Muslim Health Alliance and London Muslim Health Network, ensuring deadlines and deliverables are met. 

  3. Track project progress, and provide status updates to Senior Management Team.

  4. Support logistical requirements of the events, this may include but not limited to printing, refreshments, liaising with venues, volunteers, stakeholders.

  5. Facilitate team meetings, document minutes, and follow up on action items.

  6. Evaluating and completing written reports on the projects and deliverables. 

• Marketing Management

  1. Assist in the execution of marketing campaigns, including email marketing, social media, and content creation.

  2. Content creation and curation, working with a marketing agency, ensuring consistency with branding and messaging.

  3. Collate marketing materials, ensuring consistency with branding and messaging.

  4. Maintain marketing databases and mailing lists.

  5. Management/ Engagement on Social Media Platforms. 

  6. Assist with promotional activity for BIMA events.

  7. Creating an evergreen campaign on membership growth.

  8. Marketing Administration

• Membership Onboarding

  1. Reviewing and processing membership sign ups via the website.

  2. Reviewing and processing members on BIMA’s whatsapp community.

  3. Maintain and deliver professional customer service for membership queries.

• Administration

  1. Supporting BIMA teams and colleagues in organising and delivering projects and events, this may include but not limited to email management, marketing and promotion, database management and logistical support.

  2. Support senior leadership in administration and management of the email inbox.

Person Specification

• A Bachelor's degree or equivalent experience in a relevant field, such as event management or project management

• Demonstrated expertise in marketing, event planning, and website management, with a track record of successful campaigns and initiatives.

• Exceptional writing skills with the ability to create compelling, persuasive, and well-structured content tailored to diverse audiences.

• Strong verbal and written communication skills, with proficiency in English at a professional level.

• Proven ability to manage multiple projects simultaneously, meeting deadlines and ensuring high-quality outcomes.

• Proficiency in Microsoft Office Suite and Google Workspace.

• Experience with website management platforms (e.g., WordPress) is highly desirable.

• Excellent organisational and time management skills, with a keen attention to detail and the ability to prioritise effectively.

• Ability to work both independently and collaboratively within a team environment, demonstrating adaptability and problem-solving skills.

• Highly self-motivated and proactive, with a strong drive to take initiative and achieve goals.

The Project Manager will play a vital role in furthering BIMA's mission to serve the Muslim healthcare community in the UK.

If you have a passion for organising impactful projects and events and have experience in project and event management, we encourage you to apply for this rewarding position.

Application Process

Applications will be subject to an agreed date to interview and reviewed on a rolling basis, with a final deadline to apply of 31st May 2025. This advert may close if we find the right candidate before then. You are therefore strongly encouraged to apply in advance of the application deadline.

Title: Operations Manager

Reporting To: Director of Operations

Salary:  £36,750.00 per annum

Location: London/Head Office Tooting Works

Contract: Permanent/full-time  

Closing Date: 9th May 2025 (We will be reviewing applications and interviewing on a rolling basis and may appoint before the closing date if we find the right candidate. Early applications are strongly encouraged.)

About Us:

Tooting Works (TW) is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years. 

Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own business. 

Role Summary:

The Operations Manager is responsible for the smooth, efficient, and compliant day-to-day operation of the business centre. This includes oversight of facilities management, health & safety, lettings, team leadership, and budget management. The role ensures the business centre is well-maintained, tenants are satisfied, and operational performance is continuously improved. Reporting to senior leadership, the Operations Manager contributes to strategic planning, drives efficiencies through systems and digital tools, and plays a vital role in sustaining high occupancy and tenant retention.

Role Responsibilities:

Centre Operations Management

• Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained, compliant, and running smoothly.
• Ensure the lettings process is well-managed and aligned with policies.
• Implement and monitor operational procedures to improve efficiency and service quality, including opportunities to digitise processes and services.
• Contribute to strategic operational planning and continuous improvement initiatives.
• Identify and resolve operational challenges in collaboration with senior management.
• Report regularly on KPIs, occupancy, operational issues, and budget status to senior management.

Building Maintenance

• Oversee the upkeep and preventative maintenance of the property, ensuring high facility standards.
• Manage and coordinate external contractors and service providers (e.g., cleaners, engineers).
• Monitor maintenance budgets and project timelines, ensuring quality and cost-effectiveness.
• Conduct regular building inspections and implement corrective actions as needed.
• Drive sustainability initiatives, including energy efficiency and waste reduction.
• · Maintain and develop use of CMMS (MaintainX) to manage and record all maintenance work.

Health & Safety

• Ensure compliance with UK health & safety regulations, including risk assessments and fire safety.
• Develop and monitor health & safety procedures tailored to the site.
• Organise relevant training for staff and enforce contractor compliance.
• Maintain accurate H&S records, incident reports, and lead periodic audits.
• Support development and execution of emergency response and business continuity plans.
• Fire safety responsibility ( Fire Safety designated person))

Lettings and Lease Management

• Oversee the Assistant Lettings Manager and monitor the development and execution of the lettings process from enquiry to move-in, including viewings, negotiations, and onboarding and offboarding of tenants.
• Check we are maintaining up-to-date tenancy records,
• Draft lease documentation and ensure timely renewals and support the rollout of any rent reviews.
• Carry out twice-yearly audits of lease documentation.
• Maintain relationships with tenants to support retention and satisfaction.
• Monitor lease management by team, lease compliance and resolution of any lease-related issues.

Customer Service

• Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
• Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
• Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.

Financial Management

• Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
• Negotiate contracts with suppliers and service providers to secure cost-effective deals.
• Ensure tenant arrears are regularly monitored and managed.

Line Management

• Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
• Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
• Handle recruitment, onboarding, and offboarding of staff members as needed.

Essential Skills / Experience

• Bachelor’s degree or higher in Business Management, Project Management, or other relevant fields.
• At least 2 years’ experience in operations work.
• Excellent organisational and administrative skills.
• Desire to drive operational excellence.
• Line management experience.
• Experience of managing a building, property or facilities beneficial.
• High comfort level with online tools such as MS Office, project management software,or similar.
• Strong written and oral communication skills.
• Negotiation and customer service skills.
• Resilient and adaptable with ability to multi-task.
• Solution finder.

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

Rewards

• 25 days of annual leave plus bank holidays
• Personal annual training budget following probation.
• Employee assistance programme, including counselling.
• Regular team socials throughout the year.
• Generous sick pay allowance following probation.
• General eye test.
• Well-being day (one day per year).
• Volunteer day (one day per year).

Pre-employment Checks Any employment with Business Launchpad will be subject to the following checks prior to your start date:

• Satisfactory Disclosure and Barring Service (DBS) check.
• Receipt of two satisfactory references.
• Proof of eligibility to work in the UK.
• Level 3 safeguarding (can be trained on the job).

Please email your CV with a cover letter stating why you are interested in this role.

Equal Opportunities Statement We are an equal opportunities employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment regardless of their individual background or circumstances.

Executive Assistant & Head Office Administrator

Part time Job Share, 3 days per week

£28,000 - £30,000pa (pro-rated to £16,800 to £18,000) + benefits

Leatherhead, Surrey

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed.

This role will provide proactive and efficient administrative and operational support to the Senior Leadership Team and the Board of Trustees, whilst observing the strictest confidence. Provide proactive and efficient administrative support at the Head Office. The Senior Leadership Team comprises the Chief Executive, Director of Care Services, Director of Finance and Operations, Director of Fundraising and Engagement and Director of HR & Volunteering. The role is responsible for a wide range of cross-organisational tasks and projects as directed and will be part of a job share arrangement, working 3 days per week. The post holder will live the Rainbow Trust Values and effectively communicate with all stakeholders, over the telephone, online, by email and face to face.

About the role:

This Best Companies Top 100 mid-sized company and Top 20 charity is looking to appoint an Executive Assistant to provide proactive and efficient administrative and operational support to the Senior Leadership Team and the Board of Trustees, whilst observing the strictest confidence. This is a part time job share role, working 3 days per week.

Reporting to the Chief Executive you will be responsible for a wide range of cross-organisational tasks and projects, including leading on general operational issues at Head Office including franking machine, stationery orders, cleaning materials, managing and monitoring switchboard voicemail messages, sign-in sheets, shredding, parking etc. You will act as key point of contact for Trustees and a wide range of external contacts, maintaining a professional, confidential and responsive approach.

Having worked in an administrative support role, you will have exceptional organisational skills and will support the Senior Leadership with their day-to-day activities, including the monitoring the progress of their various projects and organising, as required, internal and external meetings for each SLT member including sector-wide meetings.

What we’re looking for:

A co-operative working style – you’re able to work well with others, communicating clearly and consistently with your job share partner, and you thrive working at a steady pace with a desire and willingness to help others

A confident user of MSOffice and experience of managing multiple diaries and priorities – you’re efficient and organised, produce high quality accurate work, are able to carry out instructions carefully and respond promptly to enquires.

Strong verbal and written communication skills and a team-oriented focus

Patient and consistent – you have better-than-average attention to detail and accuracy, even with repetitive work, and make cautious decisions within clear guidelines

Applications will be particularly welcome from those who have volunteered or worked in a charity, are educated to A level or equivalent and have previously worked in a busy administrative office, in a role that provides support to multiple people.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time)

· Company car for front line care posts

· Time off in lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

· A recommend a friend recruitment referral bonus scheme

If you’d like to find out more about working with us, please click here. More information can also be found in our Candidate Pack.

How to apply:

To apply, please send your CV and a covering letter highlighting why your application should be considered above others to us via the link.

Closing date: 25 May 2025

Please disclose in your cover letter if you have used AI for any part of your job application.

Interviews will take place at our Head Office in Leatherhead with the dates to be confirmed. We will only contact those applicants who have been successful.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation, and we encourage applications from all backgrounds. Registered Charity No: 1070532

Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, work opportunities and a sense of belonging.

At the heart of Emmaus Greenwich is our companions. Companion is the name given to those who live in an Emmaus community and contributes to the social enterprise, where they support themselves and one another. Living in a stable environment with the opportunity of work and individually tailored support helps our companions to regain lost self-esteem and the confidence needed to get back on their feet.

Some of the things that we are looking for in our Community Manager:

• The ability to focus on impact and deliver results.
• Experience of planning, developing, and managing support services for clients with support needs.
• Knowledge and understanding of Strength-based practice and Trauma informed care.
• Knowledge and understanding of In-form client management system.
• Experience of managing the performance, learning and development of staff.
• Knowledge and understanding of homelessness issues.
• Demonstrable commitment to inclusive working, ensuring equality and valuing diversity.
• A belief in the potential of each individual and an understanding of the importance of the Community in helping an individual achieve their potential

Some of the things you would be responsible for as a Community Manager:

• Responsible for the admission welcome including assess new referrals, interviewing potential Companions, welfare and care of Companions, their integration into the Emmaus Community and the wider community at large, developing a sense of extended family.
• Lead and implement a culture which provides confidentiality, promotes professional boundaries, protects data, and safeguards Companions, Volunteers and staff.
• To manage support relating to Companion’s needs regarding their daily living requirements, physical and mental health, safety and personal development.
• To assist and encourage Companions to move into independent accommodation where appropriate
• Ensure that effective Safeguarding systems are in place and maintained, acting as the organisation’s Designated Safeguarding Person, with delegated responsibility for policy development, implementation, and reporting.
• Working in partnership with the Retail Manager, facilitate, encourage, and support companion engagement and training within the social enterprises to ensure they are viable businesses.
• Assist the Multi Site Property and Facilities Manager in the upkeep and maintenance of the Community, to ensure that it provides a pleasant and comfortable home for the Companions, whilst adhering to health and safety requirements.

So, if you hold optimism for change, advocate for social justice and have in-depth understanding of challenges faced by people with experience of homelessness and migration and have a positive “can do” attitude we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do. We would particularly welcome applications from candidates with experience of trauma informed practice, asset-based approaches, quality assurance frameworks or from a background of supporting vulnerable adults into work; experience of working in partnership with a range of agencies to coordinate activities and initiatives and achieve positive outcomes.