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Colwyn Bay, Conwy Principal Area (Hybrid)
£13,273 pa + generous benefits
Part-time (Part-time, 17.5 hours a week )
Contract (Fixed term Contract Until 31 December 2026 )

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Ref: PCR-261

Are you a proactive and community-focused individual with a passion for supporting people facing financial hardship? Do you have experience working in customer-facing environments and the ability to motivate volunteers while building strong local partnerships?

If so, St Giles Trust is looking for a Pantri Coordinator to lead the day-to-day running of our Colwyn Bay Pantri and help support local individuals and families experiencing food poverty.

About St Giles Trust 
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About the service
Pantri Cymru provides a positive and practical response to food poverty by supporting individuals and families on low incomes to access affordable, nutritious food through a membership scheme.

More than a food provision service, the Pantri acts as a community hub where people can access wider support, improve wellbeing and build connections within their local community. Working closely with local partners, businesses and volunteers, the service helps tackle food poverty, reduce health inequalities and connect people to opportunities that can improve their lives.

About this key role
You will coordinate the day-to-day operation of the Colwyn Bay Pantri, ensuring the service runs smoothly, safely and effectively while creating a welcoming and supportive environment for members, volunteers and partners.

You will play a key role in developing local partnerships, supporting volunteers and helping individuals access practical and emotional support that improves wellbeing and resilience.

You will:

  • Manage the daily operation of the Pantri, including stock management, income recording and membership administration
  • Recruit, support and motivate volunteers to help deliver a high-quality service
  • Build and maintain positive relationships with local businesses, community organisations and referral partners
  • Promote the Pantri within the local community and coordinate engagement and promotional activities
  • Support individuals and families with practical issues and signpost them to appropriate services and support
  • Work closely with local partners to develop the Pantri as a community hub for wider support
  • Ensure compliance with health and safety, safeguarding and food safety requirements
  • Maintain accurate records and contribute to project monitoring and reporting
  • Work collaboratively with partner organisation Adferiad to maximise outcomes for local people
  • Support the promotion of the service in line with St Giles Trust's Welsh Language Policy

What we are looking for

  • Experience working in a customer-facing, retail, community or support-based environment
  • Ability to lead, motivate, train and support volunteers
  • Ability to build positive relationships with people from diverse backgrounds
  • Knowledge and awareness of the barriers faced by people experiencing poverty and disadvantage
  • Strong organisational and administrative skills
  • Ability to work independently and use initiative
  • Good written and verbal communication skills
  • Commitment to safeguarding and maintaining professional boundaries
  • Strong IT skills, including experience using Microsoft Office applications

Please note a basic DBS check is required for this role.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date: 06 July 2026 at 9AM

Organisation
St Giles Trust View profile Organisation type Registered Charity Company size 501 - 1000

We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.

Posted on: 22 June 2026
Closing date: 06 July 2026 at 09:00
Job ref: PCR-261
Tags: Volunteering Management, Customer Service, Customer support, Food / Nutrition, Wellbeing, Social / Support Work