Advice jobs in Nottingham, england
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: UK (Remote with occasional travel)
Salary: Rest of UK - £20,012.14 London - £22,013.42
Hours: 21 hours per week
Willingness to travel for team meetings, training events and centre visits as required. Travel is funded.
MSI Reproductive Choices UK is looking for a highly organised and compassionate Complaints & Customer Services Facilitator to join our Quality & Governance Team.
This is a rare opportunity to join our Quality & Governance team and develop specialist expertise in complaints management, governance, and client experience within a leading healthcare organisation.
The successful candidate will benefit from dedicated one-to-one training, coaching and support from our experienced Quality & Customer Services Manager, gaining valuable knowledge and practical experience in complaint investigations, medico-legal processes, organisational learning and quality improvement. This role offers an exceptional platform for professional development and would suit someone looking to grow their career in governance, quality, patient experience, customer services or healthcare management.
Why Join Us?
We offer a supportive, values-driven environment where your contribution is recognised and rewarded:
Financial Benefits
- Competitive salary
- Up to 5% employer pension contribution
- Fast expense reimbursement (within 10 days)
Work-Life Balance
- 25 days annual leave + your birthday off
- Family-friendly policies
Rewards & Perks
- Long service recognition
- Discounts at 4,000+ retailers via Blue Light Card
Health & Wellbeing
- 24/7 GP access
- Employee Assistance Programme
Career Development
- Paid training and development
- Accredited apprenticeships
- Clear progression pathways
Key Responsibilities
- Formal Complaints Management: Support the investigation, documentation, and resolution of formal complaints, ensuring timely and compassionate responses.
- Evidence Gathering & Analysis: Review clinical records, staff statements, call transcripts, policies, and other relevant information to support investigations.
- Stakeholder Engagement: Work collaboratively with clinical, operational, and senior leadership teams to support investigations and share learning outcomes.
- Medico-Legal Claims: Assist in gathering documentation, statements, and evidence to support claims management and reporting.
- Police & Legal Requests: Support the management of police requests, legal enquiries, and information disclosures in line with legislation and governance requirements.
- Information Governance: Maintain accurate records and ensure all disclosures comply with data protection and safeguarding principles.
- Quality Improvement: Analyse complaints and claims data to identify trends, risks, and opportunities for service improvement.
- Governance Reporting: Prepare reports and information for governance groups and organisational committees.
- Learning & Improvement: Share findings and lessons learned with management teams to support continuous improvement across services.
- Client-Centred Communication: Ensure communications with complainants are clear, empathetic, and professional at all times.
- Advice & Support: Provide guidance to colleagues on complaint handling, best practice, and quality standards.
Skills & Experience
- Experience managing formal complaints within a healthcare, regulatory, legal, or other high-risk environment.
- Experience supporting or managing medico-legal claims.
- Strong understanding of information governance, data protection, and disclosure processes.
- Ability to conduct thorough investigations and present balanced, evidence-based findings.
- Excellent written and verbal communication skills.
- Experience handling sensitive and confidential information with professionalism and discretion.
- Confident engaging with multidisciplinary teams, senior leaders, and external agencies.
- Strong stakeholder management and influencing skills.
- Excellent organisational skills with the ability to manage competing priorities and deadlines.
- Proficient in Microsoft 365 applications and case management systems.
- Knowledge of quality, governance, regulatory compliance, or safeguarding processes would be advantageous.
- Understanding of NHS governance or patient safety frameworks would be beneficial.
Join MSI UK and help transform client feedback into meaningful improvements that strengthen the quality, safety, and experience of care for every client.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Our Team as People Support Team Administrator (10 months fixed term maternity cover)
Location: Work from Home and offices in Leatherhead and Redhill, Surrey
Salary: £28,840 per annum plus benefits
Hours: 37.5 hours per week
Contract: Full time (10 month fixed term contract starting mid October)
Right to Work: Applicants must have the right to work in the UK. Unfortunately, we are unable to offer any skilled worker visas.
About you
You will love giving brilliant customer service and making a difference to our new colleagues in the onboarding process, our managers and teams. Detail and accuracy will be important to you and you will have experience of achieving this in a fast pace environment.
You will be an excellent team player and a fast learner. You will be organised, enjoy working with people and have some knowledge of HR processes, particularly in relation to onboarding.
As People Support Team Administrator, you work to support our homes with all onboarding and HR administrative queries across the full employee lifecycle, with a particular focus on onboarding.
What You'll be doing
You'll be at the heart of our onboarding process, helping new colleagues join us smoothly and ensuring managers have the support they need along the way.
You'll:
- Support the onboarding journey from offer through to start date.
- Carry out employment checks, including DBS, references, right to work, qualifications, and occupational health clearances.
- Set up new starters on our HR system and maintain accurate employee records.
- Be a key point of contact for candidates, managers, and colleagues, providing a positive and professional experience.
- Support probation administration and employee lifecycle processes.
- Respond to HR administration and onboarding queries.
- Assist with personnel file audits and compliance checks.
- Maintain shared trackers, inboxes, and employee records.
- Support the wider People Team with administration and reporting tasks.
Is This You?
You love being organised and keeping things on track.
You enjoy helping people and providing great customer service.
You have strong attention to detail and take pride in accurate work.
You can manage multiple tasks and deadlines effectively.
You're confident using systems and learning new technology.
You enjoy working as part of a supportive team.
What We're Looking For
You may already have HR experience, or you may be an experienced administrator looking to develop a career in People/HR.
Ideally, you'll have:
- Experience in an administrative or customer-focused role.
- Some understanding of onboarding, recruitment administration, or HR processes.
- Knowledge of employment checks such as references, DBS, and right to work documentation would be beneficial.
- Strong IT skills, including Microsoft Outlook and Word.
- Excellent communication skills, both written and verbal.
- The ability to handle confidential information professionally.
- A positive, proactive, and flexible approach to work.
Experience within a care organisation or knowledge of CQC recruitment requirements would be an advantage, but it isn't essential.
Why Us?
By ensuring smooth onboarding, accurate records, and excellent support, you'll help new colleagues feel welcomed, valued, and ready to do their best work.
And when people have a great experience joining us, everybody benefits.
If you're looking for a role where you can combine administration, customer service, and people support in a friendly and purpose-driven team, we'd love to hear from you.
Safer Recruitment
SeeAbility is committed to safeguarding and promoting the welfare of the people we support. All colleagues are expected to uphold this commitment.
Successful applicants will be subject to safer recruitment checks, including:
- Disclosure and Barring Service (DBS) check (where appropriate)
- Identity, current address and right-to-work verification
- Health declaration to ensure that you are medically suitable for the role you have been offered
- Employment references relating to work with children or vulnerable adults
All checks are completed at SeeAbility’s expense before a start date is confirmed.
Diversity & Inclusion
We are proud to be a Disability Confident Employer and are committed to creating a diverse and inclusive workplace.
- We welcome applications from people of all backgrounds, identities and experiences, including those with disabilities or who are neurodivergent.
- Reasonable adjustments are available throughout the recruitment process.
- In exceptional circumstances, a genuine occupational requirement may apply under the Equality Act 2010 (Schedule 9, Part 1)
For this role, gender is considered a genuine occupational requirement in accordance with Schedule 9, Paragraph 1 of the Equality Act 2010
Our mission is to champion and deliver ambitious support and preventative services alongside people with learning disabilities, autism and sight loss,
About Picker
Picker is an Oxford-based charity with an international reputation for measuring and improving patient experience. Our mission is to make person-centred health and social care a reality for everyone. We work with NHS organisations, government bodies, charities and healthcare providers in the UK and internationally.
About the role
The Research Associate will support the design, development and management of large-scale quantitative survey projects, ensuring high-quality outputs that meet client and stakeholder needs.
Working within our Survey Coordination Centre, you will help deliver some of the largest healthcare surveys in the world, supporting survey design, project management, data handling, analysis and reporting. You will work closely with clients and stakeholders, manage complex datasets, contribute to proposal writing, and help communicate research findings to a range of audiences.
Skills and experience
We are looking for someone with:
- Experience of quantitative research, including questionnaire design, survey methods, data handling and reporting.
- Strong project management skills and the ability to manage multiple priorities and deadlines.
- Excellent analytical and numerical skills, with the ability to interpret and communicate complex findings clearly.
- Strong written communication skills and attention to detail.
- Experience of building effective relationships with clients, stakeholders and colleagues.
- A degree (or equivalent experience) in a relevant discipline.
Knowledge of statistical software such as SPSS, Stata, R or SAS and an interest in healthcare research would be advantageous.
If you're passionate about using research to improve health and care services and want to work on high-profile national survey programmes, we'd love to hear from you.
The highest quality person centred care for all, always
The client requests no contact from agencies or media sales.
The Charity and The Vision.
Scotty’s Little Soldiers is a UK-based charity dedicated to supporting military children and young people (0 to 25 years) who have experienced the death of a parent who served in the British Armed Forces. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity offers a unique blend of emotional, practical, and educational support to over 800 young people. We are currently embarking on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.
We are proud of our vibrant, non-traditional culture, which puts the needs of the bereaved military community at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.
Scotty’s is seeking an experienced bereavement counsellor, with a strong focus on Scotty’s adult community, to join our small but effective team. The role involves supporting adults, and also children and young people affected by bereavement, which may include death in service, illness, or suicide.
We want everyone affected by military connected bereavement to have:
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Access to the very best emotional health and wellbeing support.
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Outstanding development opportunities.
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The chance to smile again.
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Confidence and clarity in navigating their entitlements.
We call these our Promises. Our promises align with our four programmes: START, SMILES, STRIDES and SUPPORT.
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The START Programme ensures that there is a single point of contact for adults who need to gain confidence and clarity in navigating their entitlements following a bereavement.
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The SMILES Programme provides children and adults with the chance to smile again.
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The STRIDES Programme provides children with outstanding development opportunities.
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The SUPPORT Programme provides the very best emotional health and wellbeing support to children and adults who are struggling to cope following a bereavement.
Our Bereavement Counsellor will be a valuable member of the SUPPORT Programme, delivering online 1:1 and group support to those who need it most.But all four programmes work closely together (we call this the Families team).
Role Mission:
The Scotty’s Bereavement Counsellor will work with our adults, children and families who are struggling with their grief to help them understand their feelings, develop coping skills and build their new life.
This role will be accountable for:
Providing emotional support, counselling and therapeutic interventions to individuals and families coping with grief and loss. The role involves working compassionately and ethically with anyone affected by military connected bereavement, helping them process their emotions and find ways to adjust to life after a loss.
The Bereavement Counsellor will work collaboratively with the SUPPORT team and the wider Families team to ensure that all work undertaken by Scotty’s is delivered in a supportive and sensitive manner and that the whole Scotty community receive exemplary care.
What are the 3-month goals for this role:
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Within three months the Counsellor will have developed their knowledge of the range of services that Scotty’s offers to our community so that they can advise and support individuals and families in their case load.
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Will have begun to learn and understand the Scotty Values and the Scotty Way (we do things a little differently and our culture is very important to us and our community!).
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Would have begun supporting the community members assigned to their caseload by the Head of SUPPORT.This will be through online 1:1 delivery, and some group online sessions, drop ins or workshops.
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Will have completed all necessary safeguarding training and be part of the Scotty’s Safeguarding team.
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Begun attending peer supervision sessions with the SUPPORT team.
What are the 6-month goals for this role:
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Will have established a caseload across the Scotty community, as assigned by the Head of SUPPORT.
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Will have begun to support the wider Families team by attending Scotty events.At Scotty events, a SUPPORT team member often attends to provide support to any families who may need it on the day (this may require occasional weekend or evening work).
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Will be working cohesively with the Families team and the wider Scotty team to share knowledge and skills.Scotty’s values a culture of learning and strives to ensure team members can learn from one another’s expertise.
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Will be contributing to peer supervision sessions to ensure all SUPPORT team members are able to give the best support to families.
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Regularly meeting with your selected external supervisor.
What are the 9-month goals for this role:
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Will be supporting a caseload as assigned by the Head of SUPPORT, with emerging impact data showing the outcomes of your support.Scotty’s uses a range of practitioner and impact measurement tools to monitor the impact of SUPPORT team’s work.
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Will be a valuable member of the SUPPORT programme, Families and the wider Scotty team. Providing high-quality bereavement counselling and support directly to the Scotty Community and by working collaboratively with other team members.
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Will be contributing to developing resources and workshops that support the Scotty Community.
What are the key responsibilities of this role:
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Managing a caseload and delivering one to one counselling sessions as assigned by the Head of SUPPORT. This will predominantly be online delivery using Teams video calling but also other formats as needed by community members.
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Facilitate group therapy or support groups when appropriate.
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Conduct initial assessment to determine clients’ needs and suitability for counselling.
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Maintaining accurate and confidential case notes in a timely fashion using our CRM in accordance with data protection and organisational policies.
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Adhering to all safeguarding requirements and operating as part of the Scotty Safeguarding team to maintain the highest standards across the charity.
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Part of a team creating and developing resources and materials for the whole Scotty community.
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Working collaboratively within the SUPPORT team, including peer supervision.
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Working collaboratively within the Families team to ensure that Scotty community members and families are directed to the appropriate services in a timely fashion.This could include directing people you are working with towards our educational grants, our respite breaks, our events, our START support or our advocacy.
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Liaise with other professionals such as GPs, CAMHS, social workers, education or other professionals where appropriate to ensure holistic care and management of risk.
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Attending at least six (mandatory) face to face team days, normally located in the East of England, alongside some in person team meetings.
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Participate in regular clinical supervision and continuing professional development.
Skillset and Experiences Required:
Essential
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Member of the British Association for Counselling and Psychotherapy (BACP) or United Kingdom Council for Psychotherapy (UKCP).We may consider applications from practitioners with HCPC or NCPS membership too.
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Level 4 Counselling / Psychotherapy Diploma or above.
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Significant experience (post qualification), providing bereavement counselling to adults and some experience of counselling with children and young people (0-25yrs).
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Experience and training with NICE-approved talking therapies.
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Strong understanding of grief, bereavement, trauma and the impact of loss, and experience supporting traumatic bereavement or more complex grief presentations.
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Demonstrable safeguarding knowledge and experience
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Confident in professional judgement, boundaries, safeguarding and confidentiality.
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Willing and able to support lower-level emotional support needs as well as more complex presentations, depending on service demand.
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Experience of managing a complex caseload effectively.
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Ability to work flexibly, including occasional evenings for drop-ins, later appointments or events in line with service need.
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Excellent computer literacy.
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Ability to engage with peer supervision and external supervision (organised by Scotty’s) effectively.
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Ability to engage with a culture of continuous learning and support the learning of others.
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Reflective, curious and open to feedback.
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Willingness to work flexibly as part of a team and independently to meet the needs of the service.
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Commitment to professional standards and ethical practice.
Desirable
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Military-connected experience or knowledge would be an advantage but not essential if you have a willingness to learn.
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Experience of group work and peer support delivery would be helpful. Willingness to lead on these sessions as required.
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Experience in end-of-life care and pre-bereavement work.
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Experience of online counselling.
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Experience and training in counselling linked to suicide and suicidal ideation.
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Knowledge of or experience using assessment tools such as WEMWBS or CBSQs.
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Knowledge of statutory services and systems.
Additional Information
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The role may require evening or weekend work from time to time
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Enhanced DBS check required
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Travel will be required to events and team training days
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APPLICANTS MUST BE BASED WITHIN 2 HOURS TRAVEL OF CAMBRIDGE
The Scotty’s Way
At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:
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Families Come First
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Everyone a Supporter, Every Supporter a VIP
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Love What You Do
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Remember, Every Day
Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.
Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.
We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.
We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
The client requests no contact from agencies or media sales.
Job Title: Programmes & Funding Officer
Location(s): Home-based with attendance in the AUK’s London office or at meetings as required
London office: AdviceUK, 83 Victoria Street, London SW1
Status: Permanent
Reporting to: Programmes & Funding Manager
Responsible for: N/A
Pay scale: £30,000 to £32,000 dependant on experience, full time equivalent. £24,000 to £25,600 actual salary, depending on experience.
Working hours: 28 hours per week (35 hours full time equivalent) within normal operating hours. (Normal operating hours are 8.00am - 6.30pm, Monday – Friday.) Lunch & other breaks are unpaid.
Special conditions: Some evening work may be required for which time off in lieu (TOIL) will be granted. Some travel will be required.
We are committed to diversity and inclusion and welcome applications from all backgrounds, particularly encouraging those from underrepresented groups. If you require any accessibility support or reasonable adjustments during the recruitment process, please let us know.
CHARITY OVERVIEW
Since 1979, AdviceUK has been supporting advice organisations by helping them to be efficient, competent and effective, and by campaigning for a policy environment that supports advice agencies and people needing advice.
We are both a membership body and charity. We support our 700+ members to provide advice to around 2 million people every year.
We are working towards a world in which every individual, regardless of means, is able to access the advice they need to exercise their rights and deal with any legal and social welfare challenges they may face.
JOB PURPOSE
To assist the Programmes & Funding Manager in coordinating the day-to-day delivery of AdviceUK's funded programmes. The role will keep projects running smoothly, maintain accurate monitoring data, and be a reliable first point of contact for members and delivery partners. The Programmes & Funding Officer will also assist in maintaining stakeholder relationships and ensuring that AdviceUK members have the practical support needed to access and sustain advice services.
KEY TASKS AND RESPONSIBILITIES
1.Programme & Project Support
·Assist the Programmes & Funding Manager in the delivery of AdviceUK's funded programmes and contribute to their design and development where required.
·Coordinate the day-to-day delivery of funded projects, keeping track of timelines, milestones and actions in line with agreed project plans.
·Support the coordination of AdviceUK staff and external associates/trainers involved in programme delivery.
·Maintain project governance processes and practical workflows to ensure funder requirements are met.
2.Development & Funding Support
·Conduct research on potential funders and commissioners at local and national levels to identify new opportunities.
·Provide administrative support during the drafting of funding bids, tenders, and proposals.
3.Relationship Management
·Liaise with members, stakeholders and partners to maintain positive working relationships.
·Support the Manager in organising meetings and events with key stakeholders in the advice sector.
·Ensure AdviceUK’s vision and values are reflected in all external communications and interactions.
4.Monitoring, Data & Evidence
·Maintain and update CRMs and other reporting tools to ensure accurate programme progress tracking.
·Collate monitoring data and project evaluations to help demonstrate performance against KPIs.
·Assist in the preparation of financial and non-financial reports for funders and stakeholders.
·Help identify and share impact studies and good practice case studies from projects with the wider membership and sector.
5.General Responsibilities
·Ensure you effectively communicate AdviceUK’s vision, mission and objectives to staff, members and external stakeholders.
·Ensure you demonstrate AdviceUK’s values and behaviours in all aspects of your work
·Build and maintain positive relationships with key stakeholders including staff trustees; members, partners and suppliers
·With support from your manager, deliver your agreed personal objectives and undertake any agreed development or training
·Maintain a strong understanding of our members and the advice sector more generally, by reading internal reports; accessing relevant data reports; following our social media channels and, where possible, attending member and other relevant events. With the agreement of you line manager, ensure you make time to speak to members and visit their services.
·Adhere at all times to AdviceUK’s policies and procedures
·Carry out any reasonable duties compatible with the post assigned by your line manager
To apply for the Programmes & Funding Officer role, please submit:
Your CV (maximum of two pages); and
A cover letter (maximum of two pages) outlining how your skills, knowledge, and experience meet the requirements of the job description and person specification.
We encourage you to provide clear examples that demonstrate your suitability for the role.
Our purpose is to improve the lives of people in need of advice. We do this by supporting our members, so it is easier for them to help their clients.
The client requests no contact from agencies or media sales.
The Role
We are looking for an Advice & Guidance Officer who can make a meaningful difference in the lives of deaf children, young people, and their families.
A key focus of this role will be delivering the service remotely using technology. In addition, you will use your interpersonal skills and experience working with families to connect with local community groups, raise awareness of our services, promote membership, and provide support to families, deaf young people, and professionals.
This role is part time, based on 21 hours per week.
This is a fully remote role, but will have a focus on Central Scotland Casework and will require some regional travel so applicants should live in Scotland and possess a driving licence and have access to a car.
What you'll do
- Deliver tailored information and advice to individuals and groups of deaf children, young people, and their families.
- Support deaf children, young people, and their families in becoming more confident in articulating their needs independently.
- Help deaf children, young people, and their families explore their options and decide on a preferred course of action.
- Develop and maintain effective relationships with professionals and organisations that support deaf children.
- Attend both in-person and online events to provide information and advice tailored to different audiences.
What you'll need
- Significant experience and understanding of the skills and practices required to deliver person-centred support to children, young people, and their families.
- Experience providing information and advice to families and young people, both digitally and face-to-face.
- A strong working knowledge of education and special educational needs, including relevant legislation, government guidance, and local implementation.
- An understanding of deafness and its impact on children, family dynamics, raising a deaf child, and child development-translating this into effective, child-centred practice.
- Strong digital skills and a sound understanding of agile values & principles.
- A criminal record check / PVG Scheme Disclosure (if offered the position).
What you'll get
- Home-based working with flexible hours.
- 25 days holiday - plus an additional 3 days at Christmas (& bank holidays).
- Pension (5.5% employer contribution).
- Healthcare Cashplan.
- Annual performance-based salary increase.
- Employee Assistance & Wellbeing Programmes.
What we do
The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.
Pre-employment Checks
As part of our commitment to creating a safe and trusted environment for the children, young people and families we support, all offers of employment are subject to background checks. These include Right to Work verification, Criminal Record Disclosure, and ID and address verification.
To complete an online Right to Work check, you will need a valid UK or Irish passport, or a government share code if you are not a British citizen. If an online check is not possible, we’ll need to verify your documents in person at our London office. Please be aware that travel time and expenses for this appointment cannot be reimbursed.
Disability Confidence
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.
The National Deaf Children’s Society is a registered charity in England and Wales no. 1016532 and in Scotland no. SC040779.
Context of Role
2wish support anyone affected by the sudden and unexpected death of a child or young person
aged 25 and under. We are an All-Wales and part England charity providing immediate
casework support, as well as ongoing aftercare services including counselling, alternative
therapies, play therapy, support groups, support events and a respite cottage.
The post holder will provide immediate and ongoing emotional and practical support to families
affected by the sudden and unexpected death of their child or young adult.
Main Duties
1.0. Service:
1.1: To initiate immediate support for a caseload of families whose children and young people aged 0-25
have died suddenly and unexpectedly across the region
1.2: To contact all families within 24-48 hours of the referrals by telephone
1.3: Complete an initial assessment of families' needs to identify and plan the support as required in line
with safeguarding and risk reduction
1.4: Offer emotional support and advice to a case load of families through home visits and ongoing
weekly telephone calls
1.5: To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising
formal support such as counselling, complementary therapy or play therapy, subject to consent from the
bereaved individual
1.6: To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other
healthcare professionals to raise awareness of and promote referrals into the charity
1.7: To liaise with other professionals working alongside the family to provide a holistic and multi-agency
approach to support
1.8: Attend relevant forums within the area
1.9: To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on
the use of the bereavement boxes, referring into the charity and bereavement awareness
1.10: To monitor the use of the memory boxes and ensure families have been offered a memory box
1.11: To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for
bereaved individuals to use as required
1.12: Facilitate debriefs within professional settings following a traumatic or sudden death of a child or
young person
1.13: To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
1.14: To signpost and/or refer to other agencies as required that can provide support as needed
1.15: Cover members of the support team for annual leave and/or sickness
General
2.1: To be responsible for organising own work agenda, time management and administration
2.2: To show respect and sensitivity for the cultural and religious beliefs of families
2.3: To undertake learning opportunities and seek them out for the team
2.4: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
2.5: To attend weekend and evening community events in support of the charity as necessary
2.6: Participate as and when required in team meetings and one-to-one meetings, and undertake,
as appropriate, courses/training/other developmental activities, which is relevant to the role
2.7: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties
and performance over the period.
This role is subject to a DBS check.
The client requests no contact from agencies or media sales.
Immediate Support Coordinator – Northwest Wales - Part-time 22.5 hours per week - Welsh speaker preferred
Context of Role
2wish support anyone affected by the sudden and unexpected death of a child or young person
aged 25 and under. We are an All-Wales and part England charity providing immediate
casework support, as well as ongoing aftercare services including counselling, alternative
therapies, play therapy, support groups, support events and a respite cottage.
The post holder will provide immediate and ongoing emotional and practical support to families
affected by the sudden and unexpected death of their child or young adult.
Main Duties
1.0. Service:
1.1: To initiate immediate support for a caseload of families whose children and young people aged 0-25
have died suddenly and unexpectedly across the region
1.2: To contact all families within 24-48 hours of the referrals by telephone
1.3: Complete an initial assessment of families' needs to identify and plan the support as required in line
with safeguarding and risk reduction
1.4: Offer emotional support and advice to a case load of families through home visits and ongoing
weekly telephone calls
1.5: To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising
formal support such as counselling, complementary therapy or play therapy, subject to consent from the
bereaved individual
1.6: To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other
healthcare professionals to raise awareness of and promote referrals into the charity
1.7: To liaise with other professionals working alongside the family to provide a holistic and multi-agency
approach to support
1.8: Attend relevant forums within the area
1.9: To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on
the use of the bereavement boxes, referring into the charity and bereavement awareness
1.10: To monitor the use of the memory boxes and ensure families have been offered a memory box
1.11: To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for
bereaved individuals to use as required
1.12: Facilitate debriefs within professional settings following a traumatic or sudden death of a child or
young person
1.13: To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
1.14: To signpost and/or refer to other agencies as required that can provide support as needed
1.15: Cover members of the support team for annual leave and/or sickness
General
2.1: To be responsible for organising own work agenda, time management and administration
2.2: To show respect and sensitivity for the cultural and religious beliefs of families
2.3: To undertake learning opportunities and seek them out for the team
2.4: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
2.5: To attend weekend and evening community events in support of the charity as necessary
2.6: Participate as and when required in team meetings and one-to-one meetings, and undertake,
as appropriate, courses/training/other developmental activities, which is relevant to the role
2.7: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties
and performance over the period.
This role is subject to a DBS check.
The client requests no contact from agencies or media sales.
About Bank Workers Charity
We’re the charity for past and present bank employees and their families – here when life gets tough.
Every year, we help thousands of people navigate challenges like financial problems, mental health concerns, housing issues and more. We do that through free, confidential support-from expert advice and specialist referrals to financial grants.
We believe everyone deserves support when they need it most and we work hard to make sure that happens. If you care about making a real difference to people’s lives, you’ll be in good company
About the role
We are looking for an experienced and compassionate Interim Visiting Caseworker to join our Services & Grants team for 12 months. This home-based role will support clients across the North West of England, with regular travel to meet clients and work with partners.
You will manage a varied caseload, complete in-depth assessments by phone, video call or face to face, and provide practical advice, advocacy and ongoing support to clients experiencing crisis, distress, financial difficulty, disability, long-term health conditions or other complex challenges.
Key responsibilities
- Assess client needs and agree tailored support plans.
- Provide advice and guidance on welfare benefits, budgeting, housing, employment, care, debt and wellbeing.
- Support benefit checks, mandatory reconsiderations and appeals where appropriate.
- Prepare clear case notes and grant reports and maintain accurate records.
- Work with statutory agencies, partners and referral organisations to secure the right support for clients.
- Follow safeguarding, confidentiality, data protection and lone working procedures at all times.
About you
You will have significant experience supporting people in distress or crisis, including people living with disability, long-term health conditions or complex personal circumstances.
You will be confident managing a caseload, assessing needs, prioritising effectively and building trust while maintaining clear professional boundaries.
- Strong knowledge of welfare benefits and client support services.
- Excellent communication, administration and report-writing skills.
- Ability to work independently from home and travel regularly across the North West.
- Willingness to travel to London at least once a month, and more often where required.
- Experience of grant administration, partnership working, CRM systems or benefit appeals would be advantageous.
What we offer
We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.
Our benefits include
- 28 days holiday, plus statutory bank holidays
- 8% employer contribution to Bank Workers Charity’s pension scheme and up to 3% matched with employee contributions
- A wide range of employer funded wellbeing experiences through Heka
- Flexible benefit provision (including Bupa plan, cycle to work, payroll giving and electric car scheme)
- Group Life Cover (three times annual salary)
- Weekly wellbeing half hour
- Employee Assistance Programme
If you are a skilled caseworker who can quickly build relationships, provide practical and compassionate support, and make a meaningful difference to people facing challenging circumstances, we would welcome your application.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to make a real difference to the lives of people affected by kidney disease?
We’re looking for an experienced manager who wants to be part of work that genuinely transforms lives.
About Kidney Care UK
There are 7.2 million people with some form of chronic kidney disease (CKD) in the UK, equivalent to 1 in 10 people. There are one million people in the UK who have CKD but are not aware of it.
Since 1975, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.
About the Patient Support Service
The Patient Support Service provides practical, emotional and financial support for anyone affected by chronic kidney disease. Whatever the need presented, we empower people living with CKD and their families and carers to understand their options and make informed choices to positively navigate their experience of CKD. We’ll walk alongside them for as long as they need us to.
About the role
We are looking for a passionate and inspirational individual to lead our Patient Support service across Scotland & Northern Ireland. You and your team will reach kidney patients at their point of need and ensure they are supported or signposted to the services that will improve their wellbeing and maximise outcomes in line with the objectives of the service as directed by the Programme Manager/Head of Service.
Alongside our other Regional Managers, you will be the national face of Kidney Care UK patient support services, raising awareness of the service and the Charity and building strong relationships with the kidney patients, renal units, Kidney Patient Associations (KPAs), health professionals and other kidney stakeholder groups in your regions.
Key Responsibilities
- Lead a team of five Patient Support Officer’s to deliver an accessible, valued and effective service across your designated region. Responsibility for the training, development and wellbeing of the regional team.
- Lead the delivery of Kidney Care UK service and funder required outcomes into service delivery aligned with the Kidney Care Patient Support service strategy.
- Through in-person attendance at stakeholder events and meetings, build strong relationships with key decision makers and influencers in health and care commissioning and delivery in your region.
- Develop and maintain effective monitoring and measurement to demonstrate the outputs and effectiveness of the service and its impact on patient experience and outcomes.
- Using data and insight, report internally and externally with updates on regional issues, needs and challenges to inform service development.
- Manage the budget designated for your region, keeping accurate records of expenditure and reporting.
- Act as an organisational Designated Safeguarding Person in accordance with policy and procedures.
About you
We’d love to hear from you if you have:
- Understanding of the workings of NHS patient care pathways.
- Experience of delivering patient support services in a kidney or related health condition environment.
- Understanding of kidney disease and the needs of people with kidney disease, their families and their carers.
- The ability to influence, inspire and effectively manage a team.
- Excellent interpersonal skills including the ability to listen, with experience in building credibility with senior external stakeholders and managing relationships with diplomacy.
Experience of working within an NHS charity or large health related fundraising environment is highly desirable,as is understanding of relevant UK benefits legislation and entitlements.
Please note: You must live within one of the regions (Scotland or Northern Ireland) and have the ability to travel within those regions independently and on a regular basis. There may also be some travel across the UK.
What we offer
Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:
- Flexi-time – we are flexible about start and finish times, and flexible about your location.
- Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
- Pension – you’ll be eligible for and auto-enrolled into a pension scheme where your employer will contribute 8% of your salary.
- Health cashback plan – ability to claim back a wide variety of routine medical treatments.
- Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
- Cycle2Work scheme
- Learning and development – you’ll be able to access the full benefits of our membership of Fundraising Everywhere, Charity Comms and NVCO.
Apply today
If you feel the role is for you we’d love to hear from you.
Press Apply, where you will be asked to upload a recent CV which includes a cover letter. In your cover letter please demonstrate in no more than 2 sides of A4 how you meet the person specification within the job description.
CVs submitted without a cover letter will automatically be rejected.
Closing Date: 10th August (9am)
Provisional Interview Dates:
Ist stage interviews: 17th or 18th August TBC
2nd stage interviews 26th August TBC
Please note we will be reviewing applications as they come in and may choose to close the advert early.
We look forward to hearing from you.
We are the UK's leading kidney patient support charity



The client requests no contact from agencies or media sales.
Our client provides retirement services to those who serve or work for the church. Both a regulated pension fund and registered charity, more than 44,000 people rely on them for their pensions. The board also supports 2,500 retired clergy with housing, including managing a national portfolio of 1,200 rented homes and Community Living options.
Supported by a multi-million pound grant from the wider church, they are setting up a new function responsible for engaging with clergy at all stages of life and ministry on their current and future plans, offering access to grants to kick-start saving, bespoke advice at key life stages and tailored products that will provide people more choice about their future. As part of this new function, they are now recruiting for a proactive, empathetic Regional Adviser to deliver personalised support to clergy based across the South West region, helping them with day-to-day financial wellbeing matters, and retirement planning.
Working across Dioceses operating across the South West, you will proactively lead local engagement with clergy through structured, personalised one-to-one conversations, events and outreach, helping to connect individuals with expert advice, guidance, products and services that support their current and future financial plans. As a key point of contact for individuals and dioceses in your region, you’ll champion the needs and experiences of clergy, helping to build confidence about what the future might hold, and connecting people to the right information, products, specialists or local support. This is an exciting opportunity to join at the very beginning, shape how the service works, and make a real impact.
To apply for this role you will have demonstrable experience of delivering welfare, casework or financial wellbeing support in a client-facing capacity. You will be a warm, and empathetic communicator with proven experience of building, nurturing and maintaining relationships across multiple organisations and will comfortable adapting approach to meet the specific needs to clients. You will also have experience of planning and delivering local events, workshops or learning sessions. Overall, you will be an organised, proactive self-starter, comfortable working autonomously, managing a varied workload and prioritising fieldwork alongside virtual delivery.
If you are interested in applying for this exciting position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to fully brief you on the role.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process please reach out directly to Victoria Savva at Prospectus.
Please note, this is a remote role based in the South West region, with an expectation that you combine virtual delivery with regular local travel and partnership-building. While a lot of delivery can be virtual, applicants should have access to reliable transport and be able to travel when required. A full UK driving licence is essential.
Please note this is a part-time role (28 hours per week).
First stage online interviews – Wednesday 26th August
Second stage face to face interviews – Tuesday 8th September
Money and Benefits Adviser
We are looking for a dedicated and experienced Generalist Adviser working as a Money and Benefits Caseworker.
This is an exciting opportunity to provide specialist welfare benefits advice and casework to people affected by cancer, helping them navigate financial challenges and access the support they are entitled to. Working as part of a compassionate and professional team, you will play a vital role in reducing financial hardship and improving wellbeing for clients at some of the most difficult times in their lives.
We welcome and encourage applications from people of all backgrounds as the organisation is proud to be a Disability Confident Employer and holds the Derbyshire LGBT+ Rainbow Accreditation
Position: Generalist Adviser
Location: Derbyshire (Remote working with travel to healthcare and community settings and quarterly meeting in the local office)
Salary: £29,806.00 per annum, pro rata
Hours: Full-Time (37 hours per week) Contract: Permanent
Closing Date: 21st August 2026
About the Role
We're looking for highly motivated and committed individuals to provide specialist advice and representation on welfare benefits, grants and financial support, managing a caseload that includes complex cases, mandatory reconsiderations and appeals. The Money & More Benefits Caseworker supports clients across all stages of the cancer pathway, including diagnosis, treatment, palliative care and end-of-life support. You will deliver advice through a range of channels including telephone, email, digital platforms and face-to-face appointments within healthcare and community settings.
Key duties include:
· Deliver specialist welfare benefits advice and casework.
· Manage a varied caseload, including complex benefit appeals and tribunal work.
· Support clients to maximise income through benefits, grants and other financial assistance.
· Advocate and negotiate on behalf of clients with third parties.
· Work collaboratively with healthcare professionals, community organisations and partner agencies.
· Maintain accurate case records and meet quality assurance standards.
· Contribute to service development, research and campaigns work.
About You
The ideal candidates will have:
· Significant experience providing welfare benefits advice and casework, including Mandatory Reconsiderations and Appeals
· A strong understanding of welfare benefits legislation and financial support available to vulnerable clients
· Experience supporting vulnerable people using a person-centred and empathetic approach
· Experience managing a caseload and achieving targets and deadlines
· A commitment to equality, diversity and inclusion
· Excellent communication skills both written and verbal
· A non-judgemental, empathetic approach to people
· Strong IT and digital skills, with the ability to learn new systems quickly
Successful candidates will be required to undertake an Enhanced Disclosure and Barring Service (DBS) check and provide proof of Right to Work.
About the Organisation
Join a local charity that provides free, confidential, independent and impartial advice to everyone across Amber Valley, Chesterfield, Derbyshire Dales, Erewash and High Peak.
This advice can help people find a way forward with their problems, whoever they are, whatever the problem.
What is on offer:
The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:
· Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
· Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
· Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
· Contractual sick pay: depended on length of service
· Long service rewards: Extra leave and gift cards after five years of service and beyond
· Workplace pension: Auto-enrolment into our pension scheme
· Hybrid working: the option to work from home, if it works for you and for the team
Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that the organisation does not hold a sponsor licence.
Other roles you may have experience of include Money and Benefits Adviser, Money Advisor, Benefits Advisor, Housing Advisor, Cancer Support, Cancer Advice and Support.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
We have an opportunity for an Assistant Data Protection Officer to join our team here at RBL on a permanent basis.
Supporting the Data Protection Officer and based in our Technology Operations and Security team, this role will see you working to ensuring RBLs compliance with all GDPR/data protection requirements. You will work across the RBL Group to promote awareness of data protection policies and procedures and will take action to ensure compliance with legislation, manage requests, triage and respond to breaches, manage reporting and communication internally and more.
This is an exciting time to join RBL as we deliver our new 10-year strategy. Our Technology Operations and Security team plays a key role in helping the organisation prioritise, deliver and embed technology and systems that improve how we can best support the Armed Forces community.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Reporting to our Data Protection Officer, your key responsibilities will include:
- Accurately logging details of new requests for support received into the Data Protection inbox
- Receiving, acknowledging, and responding professionally to individual rights requests, working with stakeholders and database managers across the RBL group
- Providing professional risk-based and timely advice and relevant information to internal stakeholders and external parties in relation to all aspects of data protection
- Working with stakeholders to prepare formal lawful basis assessments, including legitimate interest and consent assessments, ensuring our lawful bases for processing personal data is suitable and appropriately documented
- Working with the wider legal team and the procurement team to support contracting arrangements across the RBL group, ensuring all data processing, retention and sharing is compliant with data protection legislation
- Supporting the preparation and delivery of bespoke training and drop-in sessions to colleagues across the Legion group, either in collaboration with the Learning & Development team or as requested by the DPO
You will be experienced in providing advice and guidance to colleagues on data protection matters and working in a compliance environment within a large and complex organisation, ideally in the not for profit sector. You will have solid knowledge and understanding of GDPR and Data Protection Act 2018 and the Privacy and Electronic Communications regulations 2003 and their application. You will have effective communication skills and be a confident communicator, able to confidently engage with a range of audiences.
You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings).
Should you wish to explore a London Head Office hybrid working contract, to include £4,452 London Supplement to salary, we are happy to discuss this at interview stage.
Employee benefits include –
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
External Affairs and Strategy Specialist
Location: Home Based, Expectation of travel
Working Hours: 37
Contract Type: Permanent
Salary: £38,960.00 - £48,960
Flexibility in terms of hours and possible part time hours to be considered.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the Role
As the External Affairs and Strategy Specialist, you will help shape Waythrough’s external influence, ensuring the organisation understands and responds to an increasingly complex political, policy and social environment. Working closely with senior leaders, you will support strategic decision-making, build key partnerships and drive campaigns and policy projects that create positive change for the people we support.
This is a home-based role with some travel required, including attendance at our joint All Party Parliamentary Group (five or six times per year), and service visits, team away days and wider meetings as required. . You will work closely with colleagues across the organisation, particularly the Communications team, to ensure our external voice is informed, impactful and rooted in lived experience.
Key Duties
- Monitor and interpret political, policy and sector developments, identifying emerging risks, opportunities and trends.
- Build strong relationships across Waythrough to identify subject matter experts and ensure external positions are informed by operational and lived experience.
- Lead and coordinate elements of national campaigns, maintaining momentum and working collaboratively with Communications colleagues to maximise impact.
- Brief senior leaders on external affairs issues and provide high-quality research, papers and recommendations to support organisational decision-making.
- Represent Waythrough at parliamentary groups, policy alliances, external forums and partnership meetings.
- Develop policy submissions, consultation responses, speeches, presentations and campaign materials.
- Build and maintain relationships with senior stakeholders, including parliamentarians, sector bodies and partner organisations.
- Ensure the voices of the people we support remain central to all advocacy, policy and campaign activity.
About You
You are a confident and proactive relationship builder who thrives in a complex and fast-moving environment. Working as part of a small team, and with support and coaching from the Director, you'll be comfortable seeking out expertise across the organisation, collaborating with a wide range of colleagues and influencing senior stakeholders.
You have excellent communication skills, a strong understanding of politics and policy, and the confidence to work closely with directors and executive leaders. You can balance multiple priorities while maintaining focus on what matters most, and you are motivated by ensuring that campaigns, policy positions and external messages are genuinely informed by the experiences and voices of the people we support. Above all, you'll bring initiative, curiosity and a willingness to get stuck in and make things happen.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
-
27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
-
Pension scheme with 4.5% employer contribution, matched up to 6.5%
-
Life assurance (3× annual salary)
-
Enhanced sick pay and family-friendly pay
-
Birthday leave and the option to buy up to 5 extra days’ annual leave
-
Professional fee reimbursement for relevant qualifications
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24/7 online GP access and Employee Assistance Programme
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Recognition and long service awards via our Way to Go and Aspirations portals
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£500 Recommend a Friend bonus
-
Cycle to Work scheme and Credit Union membership
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Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
-
Free will writing service and wellbeing initiatives throughout the year.
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
Our vision is to break down the barriers that stop people getting the support they need to live a life they value.



Support Coordinator
This is an exciting opportunity to join our team in Birmingham & Solihull.
We’re looking for enthusiastic, motivated and well organised individuals to join us in delivering a comprehensive Stroke Recovery Service across the region.
Position: 000031 Stroke Association Support Coordinator
Location: Home-based, Birmingham & Solihull. However, extensive travel across the region will be required as part of this role (will include team meetings and other work-related meetings)
Hours: Part-time, 21 hours per week
Salary: Circa £17,000 per annum (FTE circa £28,300 per annum)
Contract: Our services are contracted, we currently have funding until 31 March 2027
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.
Closing Date: 09 August 2026
Interview Date: 25 or 26 August 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Stroke Association Service Delivery Coach, the coordinator will work with the local Health and Social Care services to receive referrals and support stroke survivors and their carers. As a coordinator you will provide personalised information, advice and support with regular reviews throughout.
Key responsibilities will include:
· Working with the local Health and Social services to receive referrals to support stroke survivors and their careers.
· Providing personalised information, advice and support to address any needs identified.
· Completing Needs Assessments with stroke survivors and supporting them to develop a stroke recovery plan.
· Providing regular reviews to support people in establishing and achieving their own personal goals
About You
You will:
· Have a background in a caring and/or charity profession supporting people with disabilities.
· Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.
· Have experience of working with people who may have additional communication support needs.
· Be proficient in using Microsoft applications, including Word and Excel and experience using IT systems to record and maintain beneficiary data.
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
Applications
You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.
You will be able to view the role profile when you apply.
Stroke Association
Finding strength through support
The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that we can provide vital support.
Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.
We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.
We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
