Children and families jobs in brighton, brighton and hove

Job Title: Customer Service Advisor
Location: Lancing, West Sussex (Hybrid: 2–3 days on-site)
Salary: £25,685 per annum, Band C, Level 3
Hours: Full-time, 35 hours per week
Contract: Permanent

About Us
Join Scout Shops Ltd and be part of a team that puts customers at the heart of everything we do. We support the Scouting community, volunteers, parents, and retail customers across the UK and worldwide.

The Role
We’re looking for someone who can deliver friendly, professional, and efficient service every time. As a Customer Service Advisor, you’ll help deliver top-class support to our customers. You’ll respond to enquiries, process returns, and assist with personalised orders.  

As our Customer Service Advisor, the Key responsibilities are:

• Respond to customer enquiries via email, live chat, and social media.
• Support wholesale, retail, and international customers.
• Handle complaints and customer reviews professionally.
• Assist with returns, order processing, and personalised orders.
• Collaborate with colleagues across departments to ensure a seamless service

What we are looking for in our Customer Service Advisor:

• Proven customer service experience, ideally in retail
• Excellent written and verbal communication skills
• Problem-solving ability with a focus on accuracy and detail
• Flexibility to adapt to changing priorities
• Strong work ethic with a focus on accuracy and attention to detail

Why Join Us?

• At Scout Shops Ltd, you’ll join a supportive, values-driven team with opportunities to learn and grow. Your work helps make a positive impact on Scouting across the UK.

Benefits:

• We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
• 28 days holiday and going up to 32 days after 2 years’ service, plus additional days at Christmas
• Work in a way that suits you, your role, and your department
• Double matching pension up to 10% of gross salary
• Family-friendly employer with generous family leave

For a full list of our benefits, click .

Closing date for applications: 11:59 pm Tuesday, 12th August 2025.

Interviews will be held in person on Tuesday, 19th August 2025.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Job Title: Supply Chain Assistant
Location: Lancing (Hybrid 2 – 3 days in the office)
Salary: £27,726 per annum (Band D, Level 3)
Hours: 35 hours per week
Contract: Permanent

About the role
We’re looking for a detail-focused and proactive Supply Chain Assistant to support our Supply Chain & Planning team with stock management, reporting, and supplier coordination. This role is essential in helping us meet customer demand and deliver great service to our Scout community.

As our Supply Chain Assistant, Key responsibilities are:

• Creating purchase orders and managing stock intake to meet delivery timelines
• Producing and analysing weekly sales and stock reports to inform trading decisions
• Communicating with suppliers, freight partners, and internal teams to manage supply flow
• Maintaining accurate product and order data within our systems
• Supporting new product launches and ensuring alignment with the trading calendar
• Taking ownership of select product categories to help achieve commercial targets

What we are looking for in our Supply Chain Assistant:

• Strong analytical and numerical skills, with proficiency in Excel
• Great time management and the ability to juggle multiple priorities
• High attention to detail and a methodical, organised approach
• Clear communication skills across internal and external stakeholders
• Previous experience in a stock, supply chain, or planning role

Why Join Us as our Supply Chain Assistant?

• Hybrid working and flexible working arrangements
• The chance to work in a collaborative, supportive environment with real scope for career progression
• A role that truly influences business outcomes

Benefits:

• We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
• 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
• Work in a way that suits you, your role and your department
• Double matching pension up to 10% of gross salary
• Family Friendly employer with generous family leave

For a full list of our benefits, click .

Closing date for applications: 11:59 pm Sunday, 10th August 2025

Interviews will be held week commencing Monday, 18th August 2025

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.