Communication manager jobs in Leeds
Job Title: Fundraiser - Third Party Events
Directorate: Engagement and Fundraising
Team/Department (if specific): Philanthropy and Partnerships - Mass Participation Team
Context and Background
The NSPCC's mission is to end cruelty to children. In order to carry out its charitable work, we rely on the fundraising support of people across the UK for 90% of its annual income. Within Income Generation, our aim is to provide maximum resources for the NSPCC and children by working together to create the best possible donor experience by building long -term relationships to create a supporter experience which is different, better and more rewarding than that of supporting any other charity.
The Mass Participation Team (MPT) is an important part of the Philanthropy and Partnerships department within the Engagement and Fundraising directorate. MPT is responsible for attracting new supporters through our mass participation events and products to maximise fundraised income, and to optimise onward journeys to retain supporters within the NSPCC family.
The Mass Participation Team focuses on three areas of fundraising;
- Third party events – sporting and challenge events organised by third party suppliers, where we market spaces, recruit participants and support them in raising money in aid of the NSPCC. For example, the TCS London Marathon, Cardiff Half Marathon, Ultra Challenge series, skydives, bespoke treks.
- Schools Fundraising – a suite of fundraising products tailored to schools across all educational settings, including Number Day, the Kindness Challenge and Classmaster.
- DIY fundraising – supporters who choose to organise their own fundraising event or activity. Whether they take part with family or friends, at work or at school, we support them through stewardship and fundraising materials to help them reach their fundraising goals.
Job purpose
The role of the Fundraiser is to manage a number of events in the third party events portfolio. The Fundraiser will be responsible for working as a proactive member of the team to ensure that the participation levels and net income from each event/activity are maximised. The key aspects of the role are:
- To project manage specific event activities, co -ordinate cross fundraising activity, develop materials, keep track of budgets and evaluate as appropriate
- To develop specific activities and build existing activities to increase participation and income.
- Work closely with the team manager to identify and implement new opportunities to improve the efficiency and effectiveness.
- Work as part of the Mass Participation Team to deliver the overall department objectives.
- Evaluate the performance of specific activities and to provide financial information as required.
- To work to deliver the agreed departmental strategy, goals and standards in line with business requirements.
- To work effectively with other departments in Fundraising and other functions within the NSPCC to maximise income.
Key relationships - Internal
- Reports to Fundraising Manager – Third Party Events team
- Mass Participation Team colleagues
- Work closely with colleagues in Engagement and Fundraising teams to develop opportunities, supporters and fundraising initiatives.
- Work with staff in other NSPCC functions such as Brand and Content , Digital, Data and Analytics , Volunteer Recruitment and Marketing, as necessary to further fundraising relationships.
Key relationships - External
- Works with a range of NSPCC event participants and potential supporters, including corporate partners, major donors and volunteer fundraising boards .
- Works with a range of event providers, agencies and other suppliers that support fundraising relationships and activity.
Main duties and responsibilities
- To maximise income by engaging, managing and inspiring NSPCC event participants and event enquirers.
- To use creative and engaging methods of communication including written and verbal communications in pre-event, event and post event activities, that fit with wider audience journeys and experiences.
- To be responsible for delivering a supporter event experience that surpasses supporters’ expectations in order to maximise opportunities.
- To ensure maximised effectiveness and efficiency of sporting events by planning and best practice
- To proactively improve and capture knowledge and understanding of event participants through developing the NSPCC relationship with them, delivering greater insight that can be used to further develop supporter relationships to deliver increased lifetime value across all forms of support.
- To research and develop fundraising opportunities in sporting events both by reviewing NSPCC activities and the activities of other charities.
- To carry out research through a range of sources, to obtain relevant information that can contribute to improving event promotion effectiveness, the event participant experience, maximising participant sponsorship income and repeat participation levels.
- Work with their manager, to devise, agree and deliver particular aspects of the Mass Participation Team’s annual business plan and budget to enable the NSPCC to plan its activity and services.
- To work with fundraisers and staff in other departments to maximise relationships with NSPCC supporters.
- To be the contact for agencies and other suppliers who support fundraising, ensuring appropriate agreements are in place and that goods/services are delivered as agreed.
Responsibilities for all Staff within the Income Generation directorate
- To be responsible for updating databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures to ensure all records are up -to-date and accurate.
- To lead regular team meetings and actively participate in department meetings, contributing to strategy, discussions and decisions which will be beneficial to the NSPCC’s development of fundraising activities.
- To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures.
- To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news and also ensuring that the fundraising team does likewise
- A commitment to safeguard and promote the welfare of children and young people
Person specification
- Mass participation fundraising events experience, including budget management, event delivery and marketing
- Highly developed written and verbal communication skills to deliver fundraising and training content, ideas and activity updates to a range of audiences in a clear, inspiring and confident way.
- Well-developed ability to build, manage and develop relationships with individuals within an organisation and externally and achieve objectives through these relationships.
- Ability to successfully negotiate with others to achieve desired outcomes.
- Proven ability to work with and through other teams and departments to maximise results for an organisation.
- Well-developed numeracy skills for entering, recording, interpreting, analysing and presenting financial data in clear and accurate format.
- Proven ability of demonstrating initiative and creativity to achieve desired outcomes.
- Ability to collect and analyse data, identify opportunities and evaluate their viability
- Ability to plan, monitor and implement projects/events/initiatives to agreed deadlines often with conflicting priorities.
- Ability to work organise and plan own work, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives.
The Head of Advocacy, Awareness and External Relations is a senior leadership role within AtaLoss, working closely with and reporting directly to the CEO. The post-holder will lead work across the public, bereavement and commercial sectors to deliver AtaLoss’ strategic outcomes by:
- providing national leadership in bereavement awareness, advocacy and policy influence, including through Parliament, the APPG and the media
- strengthening the website as the UK’s trusted gateway for bereavement support, ensuring accessible, high-quality content and effective signposting
- enabling holistic bereavement support in communities and workplaces through partnership development, training and the growth of Bereavement Friendly Communities
- contributing to organisational sustainability through income-generating training, cross-sector partnerships and effective external engagement.
The role sits at the heart of AtaLoss’ mission to ensure that every bereaved person can access the right support at the right time, and to position bereavement as a public health issue requiring timely, coordinated and understanding response.
The client requests no contact from agencies or media sales.
Location: Moreton-in-Marsh Office or Remote (UK-based candidates)
Contract type: Full-time or part-time, minimum of 3 days per week (to include some Fridays)
About Us
Forest Peoples Programme (FPP) is a human rights charity that supports tropical forest peoples to protect their lands and livelihoods. We have 70 people on the team including human rights lawyers, anthropologists and social scientists working with communities and local organisations around the tropical belt. Up to half of the team live and work remotely. We are looking for a Logistics and Administration Officer to join the Administration team. For a full list of duties, please see the Job Description below. The successful candidate will be highly organised, proactive, and able to manage multiple tasks efficiently. An interest in the work of FPP and previous experience in logistics, travel coordination, or office administration is essential, while experience working with international teams and managing events or field operations would be a strong advantage.
Key Responsibilities
Travel & Logistics
- Coordinate international and domestic travel for staff, consultants, and partners (including travel, flights, visas, accommodation, insurance).
- Support with preparation of Visa applications.
- Ensure compliance with organisational travel policies and donor requirements.
- Maintain relationships with travel providers and negotiate cost-effective arrangements.
- Support logistics for workshops, conferences, and field trips, including registrations, venue booking and equipment procurement.
- Assist with monitoring and ordering travel equipment inventory including first aid, GPS units and other field equipment.
- Financial administration and liaising with the finance team.
Administration
- Provide day-to-day administrative support to the organisation.
- Work closely with the operations team, including HR and IT.
- Manage office supplies, contracts, and service providers.
- Assist with document preparation, filing, and record-keeping.
- Set up and coordinate Zoom meetings.
- Assisting with Zoom meetings including break out rooms, interpretation function etc.
- Assist with preparations for staff meetings.
Person Specification
Essential Skills & Experience
- Proven experience in travel coordination, logistics, or administration (preferably in NGOs or international organisations).
- Proficiency in Microsoft Office including Excel.
- Strong organisational and multitasking skills with attention to detail.
- Excellent communication skills.
- Ability to work under pressure and adapt to changing priorities.
Desirable
- Experience working in the charity sector or similar.
- Awareness of financial admin requirements.
- Familiarity with travel safety and security protocols.
- French/Spanish languages an asset.
What We Offer
- Occasional travel opportunities.
- Opportunity to contribute to meaningful global human rights work.
- Collaborative, multicultural team environment.
- Flexible working arrangements.
- Enhanced sick leave and maternity/paternity leave.
- 25 days (pro rata) annual leave, plus UK bank holidays and the days between Christmas and New Year.
- Office with free parking, electric vehicle charging point and close proximity to the train station.
To apply, please visit our website.
Closing date for applications: Monday 16th February, 5pm UK time.
Potential interview date: Wednesday 4th March 2026.
We value collaboration, diversity, and the unique contributions of each individual, and welcome applications from candidates of all backgrounds and experiences. This role is based at our Moreton-in-Marsh office, with flexible remote working options for UK-based candidates. To be considered for this role, applicants must have the right to work in the UK at the time of application, as we are not able to sponsor visa applications.
Harris Hill is delighted to be partnering with a renowned national children’s charity in their search for a Senior Product Officer.
This is an exciting opportunity oversee the development, fulfilment, and delivery of the charity’s new and existing fundraising products, helping to achieve the highest levels of engagement from both new and existing supporters.
Key responsibilities:
- To be responsible and accountable for the fulfilment and delivery of fundraising products, both within the Legacies and Products team, and the wider organisation
- To be responsible for development and delivery of product development roadmaps and project -level management information for new and existing products
- Create and populate numerical reports and models which communicate current and potential product performance. These will evaluate achievement, forecast results and analyse data, helping stakeholders at all levels understand success
- Support in the management of the Products team’s budget, particularly with the raising of purchase orders, processing of invoices, and securing quotes from suppliers
- To be a subject expert on fundraising products, maximising income by sharing knowledge, specialist expertise, best practice, and experience with others across the organisation
To be successful, you will need or need to be:
- Highly developed written communication skills to understand, interpret and present complex information in a clear and persuasive way for a range of audiences.
- Highly developed ability to verbally present information, including fundraising ideas, pitches and project updates to a range of audiences in a clear, inspiring and confident way to achieve desired outcomes.
- Ability to collate complex numerical and financial data from various sources, analyse findings present them in an easily digestible format
- Excellent time management skills, regularly managing conflicting priorities and working to deadlines for multiple products, projects, and campaigns.
- Proven ability to think creatively and innovatively both in solving problems, project management and in the development of product innovation.
Salary:£34, 582 - £36,120 + £3,366 London weighting or £500 Home Working allowance (as applicable)
Permanent, Full-time
Location: Hybrid worker at London Office or remote worker based in the UK
Deadline for applications – Friday 13th February at 9am.
Recruitment process: CV and supporting statement to
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are seeking an experienced individual to help us deliver a productive, empowering, needs-orientated programme of training and development activities for community rail groups. Under the guidance of the Training & Development Co-ordinator you will aim to strengthen the community rail movement and enhance the value it delivers to communities.
About us
Community Rail Network is a not-for-profit organisation, working across Britain to support a growing ‘community rail’ movement. Community rail promotes sustainable and inclusive travel, coordinates volunteering and place-making projects, and brings people together.
Community rail is made up of 77 community-based partnership organisations, 1,300 station friends volunteer groups, and other community-led initiatives around Britain. Their activities range from creative projects with young people, to advising train operators on service improvements, to building travel confidence with families and marginalised groups, to biodiversity projects at stations, to promoting greener travel and tourism by rail.
Our enthusiastic team of 23 works mainly from home in different locations, but we come together regularly in person and online. We work collaboratively to advise our members, provide training, events and resources, run campaigns, and champion community rail and its insights via decision-makers and the media. We believe in developing our team and supporting everyone to reach their potential while having a good work-life balance.
Responsibilities:
You are principally responsible for supporting the delivery of a year-round programme of high quality, empowering training and development opportunities for our members. The programme will be delivered in line with inclusion and accessibility best practice, will be largely online with some face-to-face sessions and events.
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Work with the Training and Development Co-ordinator to agree a rolling programme of training that supports member organisation capabilities and their impact on communities.
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Topics will largely include areas required to achieve accreditation (for CRP’s) as well as good community-based practice for other member types. This includes but is not limited to training to support members with skills in creating and prioritising activity plans, project management, how to apply for grants and funding (including our own grants funds), how to prepare for an accreditation meeting, designing good outcomes and demonstrating organisational impact (including impact reports and use of social media), community engagement, volunteer recruitment, and co-production techniques.
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Work with the Training & Development Co-ordinator to ensure your own understanding of these topics is current and identifying areas for personal development to support our training offer to be more robust.
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Work with colleagues in other teams to set up, administer and deliver (largely online) webinars, networking and showcase events, setting them up, researching and engaging speakers and collating case studies to use, sending invites, facilitating the presenters and discussion during the event, and collating and reporting on feedback to inform future sessions.
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Support the T&D Co-ordinator, colleagues in the regional support team, and communications team, to promote training and networking sessions effectively.
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Where directed ensure we maintain high-quality training partnerships and opportunities that members can be signposted to and be responsible for administering our bursary scheme.
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Regularly report on bursary expenditure, member feedback, attendance figures and any specific funder requirements.
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Be responsible for supporting member organisations and colleagues to use our impact reporting platform and to keep up to date on any changes in how we record and demonstrate the social, economic and environmental impact of community rail.
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Attend team and all staff meetings, online and in person, contributing to strategic shared areas of work, information sharing and workforce development activities.
Skills and competencies:
- Understanding, and experience of running, online and in person training and networking sessions, ideally within a community or not-for-profit context;
- Knowledge of, and ability to share effectively, key skill areas for example, volunteering recruitment and support, project management, applying for funding, co-production techniques, community engagement best practice, demonstrating outcomes and impact.
- A proven ability to work collaboratively, develop and maintain productive partnerships and joint activities, and form professional networks internally and externally;
- Demonstrable ability to manage time and resources effectively under pressure, and meet deadlines;
- Excellent writing, communication and presentational skills, including the ability to develop and deliver audience-appropriate training materials, presentations and other content to professional and community audiences;
- IT literate with a good working knowledge of Microsoft Office, the internet and social media; excellent administration skills and the ability to identify efficient and secure ways of working using AI;
- Awareness of social and sustainability issues and the relationship between transport and social and economic development.
Online interviews are scheduled for 16 February 2026.
Community Rail Network is an equal opportunities employer. We welcome applications from disabled people and Black, Asian and other minoritised groups, who meet with the skills and competencies for this role. We will provide reasonable adjustments for interviews as required.
Other information
This post is home-based, but with some travel (including overnight stays) for our programme of events and meetings. Applicants will need local access to a train station to enable rail-based travel for work as needed.
This is a permanent position and includes a probationary period of three months from the date of appointment. Successful applicants will need to provide proof that they have the right to work in the UK and provide two references.
We are committed to being a flexible, supportive, inclusive and understanding employer.
Applications will only be accepted through the CharityJob website.
Please provide your CV and a covering letter of up to two sides of A4, by 23:59, Sunday 8th February 2026, summarising, with evidence, how you match the role specification and why you are interested in this position. We encourage you to apply early if you are interested, although we will accept applications up to the deadline. Please include a daytime phone number and an email address and identify your notice period in your cover letter. Due to limited resources, we cannot provide feedback to candidates not invited to interview.
**Please be aware we use AI monitoring filters to detect any AI generated content**
Championing the community rail movement | Connecting people and their railways | Creating inclusive, empowered, sustainable and healthy communities
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What if your ability to transform tax processes could unlock thousands of pounds in savings while building best-in-class compliance systems for one of the UK's biggest charities?
As a Financial Accountant within our Finance & Assurance directorate, you'll be part of a team that's transforming how we deliver financial partnership across the organisation. We're on an ambitious journey to become the Society's single point of financial truth. We aim to be trusted partners and credible experts who enable the organisation to make faster, better-informed decisions.
This is a highly technical, hands-on role where you'll own and improve our tax function. You'll be responsible for the essential technical delivery, preparing VAT returns, managing partial exemption calculations, overseeing Corporation Tax and Gift Aid. Ensuring we meet every regulatory requirement. But what sets this role apart is the opportunity to transform how we deliver this work. You'll drive continuous improvement across all tax processes, identifying inefficiencies, implementing automation, redesigning workflows, and developing robust controls that optimise our position while maintaining compliance. This is your opportunity to leave your mark on a critical area of the finance function.
Your process improvement mindset and ability to explain complex matters clearly, will help colleagues make tax-efficient decisions.
About you:
You're a qualified accountant with strong process improvement experience who thrives on identifying inefficiencies and implementing better ways of working. You're excited by the prospect of shaping an entire area within a finance function.
You're a problem-solver who constantly asks, "how can we do this better?" You have a genuine curiosity about how things work and a drive to continuously improve. Existing knowledge of VAT compliance, particularly partial exemption, would be beneficial, as would broader familiarity with Corporation Tax, Gift Aid, and other statutory obligations. However, what matters most is your appetite to learn and your determination to find better ways forward.
You'll have:
- Proven experience driving process improvements in a finance environment, demonstrating where you've identified inefficiencies, redesigned workflows, or delivered measurable improvements.
- A CCAB qualification achieved through education, or demonstrable equivalent knowledge and experience that evidences your understanding of the role's requirements.
- Some experience with VAT, Corporation Tax, Gift Aid, or other UK tax regulations. You don't need to be a tax specialist, but you should have exposure to tax compliance and a genuine interest in developing deep expertise in this area.
- The ability to quickly build technical knowledge and confidence in complex tax scenarios, with a problem-solving approach to navigating regulations.
- Experience working with HMRC or other regulatory bodies, demonstrating credibility and professionalism in external relationships.
- Demonstrated experience as a Financial Accountant in a large or complex organisation.
- The ability to work effectively across departments and at all levels, translating complex financial or technical matters into practical guidance.
- Experience with cloud-based ERP systems (we use Unit4) and a mindset of continuous improvement.
What you'll focus on:
- Driving continuous improvement across the tax function.
- Developing robust tax processes and controls that optimise our position while ensuring compliance.
- Overseeing VAT compliance – preparing and reviewing accurate VAT returns, managing partial exemption calculations, and optimising our VAT position.
- Overseeing Corporation Tax and Gift Aid compliance as well as other statutory tax obligations.
- Building and maintaining strong relationships with HMRC, managing enquiries or audits with professionalism.
- Providing clear tax guidance across the Society, empowering colleagues to make tax-efficient decisions.
- Working seamlessly with colleagues across the Finance team to provide integrated financial partnership, while role-modelling our values.
Can you see yourself as the person who transforms our tax function, not just maintains it? Are you ready to shape an entire area within our finance function and make your mark?
Rolling applications
We are accepting applications on a rolling basis for this role. There is no fixed deadline. We will continue to review applications until the role is filled. We encourage you to apply as soon as possible, as we may close the vacancy once we've made a successful appointment.
About Alzheimer's Society
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.Please also contact Alzheimer’s Society Talent Acquisition Team for application support or any adjustments you might need.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.
Alzheimer’s Society is the UK’s leading dementia charity.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please note, we review applications ongoingly until the closing date, so please do submit an application as soon as possible.
Assessment Day at our Bradford Support hub: 18th February 2026
Please note that this role requires full time training to be held at our Bradford offices, commencing 13th April for 8 weeks, which you would need to be available for.
We want to get to know you for the person you are, so please respectfully refrain from using any kind of any AI generated answers on the application form.
Job Description
Whether you have worked in Debt advice before or are looking for a new opportunity we can help you develop your skills and knowledge to join our Service Delivery team. If you are confident with numbers, can deliver excellent customer service and are compassionate, but emotionally resilient then this is the perfect role for you.
CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all.
Salary and Progression
Trainee Debt Advisor starting salary of £25,810 with the opportunity to progress to a Debt Advisor role with a salary of £27,960 usually within 12 months. Further progression is available to a Senior Debt Advisor with a salary of £29,926, usually after 2 years (based on meeting necessary performance and development criteria).
After this there are manager and specialist roles that may become available to apply to for further career progression.
Location
Bradford Office based initially during training but with hybrid working split between home and our office available after completion of initial training. You can of course work from the office entirely if preferred.
As a Trainee Debt Advisor you will complete a comprehensive programme of classroom training, exams and on the job sign off to equip you to be able to bring expert advice and support our clients in their journey to becoming debt free.
Once you step into one team, you will be working in a fast paced, but rewarding environment. As a debt advisor you will be creating bespoke advice, crafted to help each client gain greater control over their finances. Whether it is negotiating with creditors, or reassuring a distressed caller, as a debt advisor you’ll be demonstrating the highest standard of service, demonstrating both expertise in knowledge but also genuine care for those we are working with.
What a Debt Advisor does:
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Build budgets to support clients in managing their finances
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Create tailored advice plans to give suitable options to become debt free
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Negotiate with creditors to create a sustainable payment plan and stop further debt collection
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Resolve client queries over phone, email and sms
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Working with partner churches in running their local debt centres
See full accountabilities below
Rewards & Wellbeing
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CAP 6.5% employer pension contribution (increasing to 10% based on your personal contributions)
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34 days annual holiday (including flexible bank holidays), increasing by a day per year up to 39 days
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2 paid Mental Health days and up to 5 Family Emergency Care leave days per year
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Paid 'Revive' days to take time out with your team during the year
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Enhanced paid sickness, maternity, paternity and adoption leave
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Access to Employee Assistance Programme
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Hybrid working
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Flexitime from completion of training (start/finish earlier or later in the day, accrue extra time off & achieve that work/life balance!)
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Free annual eye tests
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Plus many more!
Responsibilities
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Complete the Debt Advisor classroom training course
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Create a client budget from information gathered by local CAP staff, reviewing documentation, identifying further queries and applying guidance to expenditure
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To advise clients on their best options to deal with their financial difficulties. This includes formulating a strategy to become debt free, as well as broader advice relevant to their financial situation
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Pass Stage 2 sign off for advice creation
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Identify potential enforcement action against clients, negotiating with creditors to establish sustainable plans for repaying debts (or holding further enforcement action)
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Complete Phone training and achieve sign off for call handling
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To deal with client and creditor queries as they arise through the various communication methods available; including phones, post, emails and SMSs
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Amend and update client budgets with changes to their circumstances and identify when a change of circumstance impacts a clients route option
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Pass Stage 1 sign off for budget amendments
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To demonstrate patience and resilience whilst helping clients with multiple complex needs, ensuring that CAP continues to deliver the very best for the very least
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To proactively manage clients’ cases toward a debt free conclusion, completing workflow tasks as required and complying with CAP’s Debt Help Policy and Procedures at all times
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To liaise with and work alongside other Service Delivery teams
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To communicate with the CAP debt coaches regarding the status of their client’s cases
Measurable Outputs:
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Achieve a Pass in the required exams to complete the Debt Advisor training course
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Achieve Stage 1 sign off within 6 months of starting the role
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Achieve Stage 2 sign off within 12 months of starting the role
Culture
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Clearly live out and embrace the cultural values of CAP.
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Clearly demonstrate a heart and passion for the charity.
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Sincere acceptance, understanding and practice of the Christian ethos and purpose of the charity.
Other responsibilities include:
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Being willing to pray with staff and fully engaged with our Christ-centered culture.
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Encouraging friends, family and other contacts to support the charity through the Life Changer programme and other fundraising initiatives.
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Attending annual CAP staff conferences.
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Completing all compulsory CAP training within given timescales.
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This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules.
The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances.
Christian commitment:
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The candidate must be able to give both verbal assent to and practical demonstration of Christians Against Poverty’s Statement of Faith and Core Values.
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Must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of their own personal faith and in line with CAP’s Statement of Faith.
All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes:
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A responsibility to ensure a safe environment in which CAP services can be delivered.
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Identifying children and adults where there may be safeguarding concerns.
Following the CAP Safeguarding policy in addressing any concerns appropriately.
Skills required
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Excellent communication, both verbal and written
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Able to quickly analyse complex situations to find the best solution
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Confident computer user, able to quickly gather and accurately record information
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A confident, quick learner with a capacity for large workloads
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High emotional resilience. Able maintain wellbeing whilst dealing with sensitive and highly emotive client circumstances
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Strong numerical skills
Educational requirements
- A Level education or equivalent
Assistant Director of Operations
Salary: £72,000 per annum
Work Pattern: This is a permanent contract, working full time, Monday to Friday, 37.5 hours a week.
Location: Your base can be at any of the 6 mainland UK Discovery Sites: Arundel BN18, Llanelli SA14, London SW13, Martin Mere L40, Slimbridge GL2 or Washington NE38. The 7th site is Castle Espie.
For this role we can offer the opportunity for hybrid working. It is expected the role will need you to be present at each of your sites on a regular basis, at least once per month.
About The Role
WWT is the charity for wetlands.
This is a critical role in the recently restructured Operations Directorate at WWT. As Assistant Director, you will be directly responsible for the performance of our 7 Wetland Discovery sites. You will provide inspiring and professional leadership to your teams, whilst proactively collaborating cross organisation and externally.
Your focus will be on driving meaningful improvements at sites across our three ambitions of Restore, Inspire and Thrive, with emphasis on financial performance driven by visitor experiences. Reporting to the Director of Operations, you will directly manage two Heads of Operations, a Head of Retail and Head of Catering. You will indirectly lead more than 400 staff and volunteers across Living Collections, Reserve Management, Visitor Experience, Trading, Marketing, Facilities and Grounds.
You will work closely with Health & Safety and Sustainability leads to ensure good governance and compliance at sites and across the Operations Directorate.
You will have a background working in visitor attractions or a very similar sector, coupled with a passion for purpose-led organisations and a keen interest in the environment. You will be an inspiring leader with high levels of emotional intelligence and values & behaviours that align with WWT.
About You
To join as our Assistant Director of Operations, you will need to evidence:
- Experience in a senior position(s) held in the visitor attraction/events management sectors, directly accountable for site operations and visitor experience throughout the visitor journey.
- Strong skills in leading business planning, financial analysis, budget development and management, and delivery of significant capital projects across £multi-million business unit(s).
- Demonstrable ability to recruit, performance manage and motivate large (>100) diverse multi-disciplinary teams.
- The ability to develop, communicate and implement strategic change, turning organisational vision into improvements at scale.
- An inspirational and empathetic leadership style, able to role model an organisation’s values and behaviours, and to evidence strong emotional intelligence. Able to prioritise effectively, to collaborate, network and influence internally and externally at a senior level.
- A highly creative and inquisitive mindset, able to spot and exploit potential opportunities, keen to explore, test and learn as a means of driving continual improvement and excellence in the visitor experience.
- Experience of working collaboratively with insight, marketing and communications teams to deliver strong brand and marketing campaigns which drive footfall.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands, and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
- Free entry to all our wetland centres, including your family
- Free car parking and secure bike storage areas
- Colleague discount on shopping and memberships
- Cycle to work scheme
- Contributory pension scheme
- Life Assurance of three times your salary, for peace of mind for your loved ones
- Independent personal, workplace and financial advice from our Employee Assistance Programme
Closing Date: 23rd February 2026
N.B. We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
No agencies please.
Restore Wetlands and Unlock their Power



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are the only environmental charity working across the entire length of the River Severn. Our work is bold, ambitious, and rooted in science and community action. From urban streams to remote upland headwaters, we are tackling the biggest challenges facing our rivers through restoration, education, and collaboration.
Your Role
As Senior River Engagement Officer, you’ll take a leading role in our Community Engagement team – designing and delivering creative programmes that connect people with rivers and inspire action for nature. You’ll manage and mentor a growing team, develop exciting new projects, and secure funding to make them happen.
Working in one of our operational catchments, you’ll build partnerships with schools, businesses, and communities, while delivering hands-on engagement activities – from citizen science and volunteering to wellbeing initiatives and outdoor learning. This is a unique opportunity to shape the future of community engagement at Severn Rivers Trust.
What you will do
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Lead ambitious engagement programmes – from school learning and family events to volunteering and river health monitoring.
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Manage and mentor River Engagement Officers and freelancers, fostering an inclusive and supportive team culture.
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Develop new projects and secure funding, turning bold ideas into real-world impact.
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Champion nature-based solutions and river wellbeing, helping communities understand how rivers support climate resilience and biodiversity.
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Build partnerships across sectors, working with schools, businesses, and community groups to create shared benefits for rivers and people.
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Act as the local lead for your catchment, delivering engagement that reflects local priorities and inspires action.
Who We Are Looking For
This is a senior role requiring proven experience in community engagement and project management. You’ll need:
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A strong passion for rivers, wildlife, and nature conservation.
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Experience leading engagement programmes such as citizen science, volunteering, education, or wellbeing initiatives.
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Confidence in managing and mentoring staff or volunteers.
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Excellent communication skills – able to engage, inspire, and influence a wide range of audiences.
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Strong project management skills, including planning, delivery, and monitoring of multi-strand programmes.
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Ability to build partnerships and work collaboratively across sectors.
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Willingness to travel regularly within your catchment and work occasional evenings/weekends.
A full UK driving licence and access to a vehicle insured for business use is essential.
Salary: £30,000 - £37,000
Contract: 1-Year FTC
Location: Remote, Home-based
Closing date:
Benefits: 26 days annual leave (rising with service), generous pension contributions (matched 4% or 6%), HolidayPlus scheme, enhanced family leave, employee discounts, health cash plan, and more
We have a lovely new opportunity for a Fundraising Compliance Executive to join the amazing team at Barnardo’s, one of the UK’s leading children’s charities.
This role is pivotal in ensuring that Barnardo’s fundraising activities—including face-to-face campaigns and gambling products—are fully compliant with external regulations and internal policies, safeguarding the charity’s reputation and income streams.
As Fundraising Compliance Executive, you will support the Senior Compliance Manager to provide assurance to senior leaders and trustees that all fundraising and marketing activities meet legal and regulatory standards. You’ll work closely with internal teams and external agencies, conduct audits, produce detailed compliance reports, and deliver training to maintain best practice across the organisation.
This role is ideal for someone with a strong compliance background and experience in fundraising regulation, who thrives on problem-solving and building collaborative relationships.
To be successful as the Fundraising Compliance Executive, you will need:
- Experience in a compliance-related role, ideally within fundraising or marketing.
- Working knowledge of regulations from bodies such as the Fundraising Regulator, Gambling Commission, GDPR, and CAP Code.
- Strong communication and report-writing skills, with the ability to influence and support colleagues at all levels.
If you would like to have an informal discussion, please call and ask to speak with Jake, or you can press apply and we will get in touch.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, passionate about improving equality across the sector. You can read more about our commitment to diversity on our website.
If enough applications are received, the charity reserves the right to end the application period sooner.
If you wish to discuss this role with us, please quote reference 2814JP
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Shieldfield Art Works (SAW) is a project of the Methodist Church in Newcastle upon Tyne which is seeking the wellbeing of the city through creative practice. We are seeking an experienced, enthusiastic individual to build up Shieldfield Art Work’s fundraising programme and contribute to our strategy. This is a vital part of our work as we seek to become more sustainable and resilient in an ever challenging climate.
Our ideal candidate will have good experience in developing and implementing a robust fundraising strategy in order to take the strategic fundraising work of our community arts hub into a new chapter. You will also be able to articulate your active Christian faith, be able to explain SAW's Christian ministry and show ability to be able to write for both Christian and secular funders with different priorties.
You will need to be self-motivated and confident in your expertise. The role is suitable for candidates who are experienced in larger and multi-year applications to trusts and foundations (ideally in the cultural sector), developing individual giving campaigns and CSR channels, cultivating donor relationships and a good storyteller, to tell the story of and champion SAW. You must be motivated particularly by the social impact and outreach work that we deliver.
Closing Date: Tuesday 10th February, 10am
Location: At SAW/remote working
Contract Type: 12-month fixed-term
Period of work: March 2026 - February 2027
Rate of pay: £41,600 - £52,000 pro rata at 40 hours per week (£20-£25 per hour) based on experience
Number of days: 52 days, 8 hours per day
For full information on this role, including key responsibilities and person specification, please view the job pack.
About SAW
Shieldfield Art Works (SAW) is a project of the Methodist Church in Newcastle upon Tyne which is seeking the good of the city through creative practice. We are a team of artists who support others to be creative, and use our creativity to support others. We believe that the arts help us to articulate what it is to be human and that arts participation enables joy and flourishing in unique and unexpected ways. We are blessed with a gallery, workshop room and garden on our site in Shieldfield and so try to organise ways for these assets to be a blessing to our local community.
As a Christian organisation we believe each and every person has inherent worth, bearing the image of our creator. This motivates us to listen to and seek out those whose stories may not be being heard, so that we may better understand and love those around us.
We are particularly committed to our area of Newcastle, Shieldfield, just east of the city centre. We devise and commission art projects that tell Shieldfield’s story, and consider how stories from our local area relate to life outside of Shieldfield. In attempting to reflect a God who is interested in all areas of life, we are interested in the micro to the macro – art that speaks truths about the human condition, to art which speaks to the condition of our planet, and everything in between.
Our site in Shieldfield comprises a gallery, workshop room and community garden, from which we run:
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Four sessions of Painting for Fun each week
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Twice monthly Craft Action Collective sessions
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Gardening sessions (Shieldfield Grows) every week, with a pause in winter
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SAW Reflects events which provide time and space for deep thinking and conversation
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A programme of exhibitions in our gallery that changes throughout the year
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Our community garden is open to visitors all year round.
Shieldfield Art Works is a project of the Methodist Church in Newcastle upon Tyne, which is seeking the good of the city through creative practice



The client requests no contact from agencies or media sales.
I am working with a prominent UK Housing Association that invests heavily into its homes and relationships, both internally and with external stakeholders. They provide communities with homes they can be proud of and take great pride in their customer service. They are looking to appoint a Year End Financial Accountant to join their supportive and dynamic team environment. This is an exciting opportunity to play a pivotal role in coordinating the audit process and supporting the organisation through a busy year-end period.
The role requires a highly organised individual, ideally with a housing background, who is technically strong and comfortable working to tight deadlines.
Responsibilities:
Support the project management of the year-end and external audit process, ensuring timelines, deliverables, and targets are met
Act as a key point of contact for external auditors, coordinating audit requests, responding to queries, and chasing and validating required information
Support the preparation and review of year-end accounts, including financial analysis, ad-hoc reporting, and the production and quality review of financial statements
Build strong working relationships across the business, proactively managing stakeholders to obtain information, provide progress updates, and ensure technical and reporting requirements are met
Requirements:
Qualified Accountant, ideally with experience managing an audit or from a practice background
Housing Association experience
Strong Excel skills and confidence using a range of financial systems
Highly organised, strong communication skills, and the ability to work effectively with a wide range of stakeholders
If you are an experienced Financial Accountant from a Housing Association background and are looking for your next opportunity, please apply as this role is urgent.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Initial Contact Assessor
Hours: Full-time (34.5 hours per week over 5 days)
Location: Hybrid working (40% working from the office in Leeds)
Salary: £26,073.23 - £29,345.65
Contract: Permanent
DBS: An enhanced check will be required
About us
At Epilepsy Action we are inclusive, ambitious, supportive, and committed to creating a world without limits for people with epilepsy.
As we achieve the goals in our 2024 - 2030 strategy we are excited to welcome you to our passionate, supportive and committed team.
We understand the importance of a work life balance, and that's why we have a number of ways to support our people to achieve this. By operating a flexible and supportive approach, we empower people to work in a way that suits them that also meets the need of the charity.
If you are interested in building a career you can be proud of in an inclusive and ambitious organisation we might have the role for you!
About the role
Do you love helping people feel heard, understood, and empowered? Do you thrive in a fast‑paced environment where every conversation has the potential to change someone’s day or even their life? If so, this could be your perfect next step.
We’re building a brand-new team initial contact team which will play a central role in our new Information and Support Hub. This is your chance to be part of something new, influence how the service develops, and help set the standard from day one. As an Initial Contact Assessor, you will be the welcoming first point of contact for anyone reaching out for help, understanding, support or reassurance. You'll be sharing information from our website, referring people our other services (advice and support, peer support, family support, counselling) and signposting tools and resources or external support to ensure people with epilepsy get the right help at the right time.
At Epilepsy Action we recognise the power of collaboration and teamwork, so our team members with hybrid contracts can expect to work a minimum of 40% at our office in Leeds. On average this is 2 days a week, normally on Mondays and Thursdays, for full-time employees. The expectation to collaborate face-to-face is driven in part by your role and the activities you need to do which may vary from time to time, so you will need to work in a flexible way to help us create a world without limits for people with epilepsy
What you will do
Every day is different, but your purpose stays the same: help people feel supported from the very first moment they get in touch.
You will:
- Hold sensitive, structured assessments to understand each person’s situation, needs, and level of urgency.
- Respond compassionately across phone, email, webchat, social channels and webforms.
- Give clear, practical information and guidance, helping people understand their options.
- Signpost or refer to the right internal or external services, ensuring no one falls through the cracks.
- Spot safeguarding concerns early and escalate swiftly and appropriately.
- Keep accurate, confidential records, contributing to meaningful insights and real impact.
- Work alongside our wider services team so every person receives joined‑up, high‑quality support.
- Play a key role in promoting our services, helping even more people get the help they need.
This is a role where you’ll make a positive difference every single day often at moments when someone needs it most.
About you?
We’re excited to meet people who bring energy, care, and curiosity to the role. You will thrive here if you are:
- A warm, confident communicator able to explain things clearly, calmly and sensitively.
- An excellent listener, skilled at putting people at ease and understanding what’s really going on.
- Empathetic, patient and non‑judgemental, especially when supporting people in distress.
- Experienced in customer‑facing or support roles, ideally across both phone and digital channels.
- Comfortable assessing needs, identifying risks and navigating next steps.
- Organised, focused and calm under pressure, even when juggling multiple enquiries.
- Digitally confident, with strong attention to detail and accurate record‑keeping.
- A team player, who also works well independently and takes initiative.
- Committed to safeguarding, confidentiality, and doing what’s right for each person.
Experience with long‑term conditions, disabilities or vulnerable groups is a bonus, but if you don’t yet know much about epilepsy, don’t worry. We’ll train you.
Interested?
If you are interested, click apply and you will be redirected our careers site to complete your application.
Closing Date: Monday 23rd February @ 9am
Informal Chat: Week commencing 2nd March 2026
Interviews: Week commencing 16th March 2026
Recruitment Process: We believe that having an informal chat before the formal interview process allows us and you to have an open and honest conversation about the role, our organisation culture and what attracted you to apply. This is why as part of this process we will be inviting people to a 30-minute online chat with a member of our team before inviting shortlisted candidates to a formal interview.
We reserve the right to close this vacancy early if we receive a high volume of applications therefore early applications are advised.
About the role:
We are excited to be recruiting a 0.4 FTE Success Projects Coordinator to join the Success Projects team.
The role will support the delivery of success projects. This will include supporting with our university transition programme, Join the Dots, alongside supporting bespoke projects delivered in partnership with universities and schools that sit outside the charity’s established programmes. Priorities for the team include delivering and evaluating Join the Dots at a high quality, ensuring good engagement in our programmes, and prioritising projects that address discrete inequalities (for example, working with mature learners and young people who have been in local authority care).
This role will support the delivery of projects to support these priorities. This includes working with partners to define the scope and objectives of projects, working with colleagues across other teams in the charity to deliver projects and managing the logistics of project delivery.
About you:
The role will best suit someone who:
- Can communicate effectively with staff and stakeholders.
- Has excellent attention to detail and record keeping.
- Has a demonstrable passion for furthering The Brilliant Club’s mission
- Adhere to information security policies included in the charity’s ISO 27001 manual and complete information security training
- Has a good working knowledge of Microsoft Office and ICT systems, including CRM software.
- Has a demonstrable passion for furthering The Brilliant Club’s mission
We support less advantaged students to access the most competitive universities and succeed when they get there.



The client requests no contact from agencies or media sales.
A place to create moments that matter
Location: Astura Court, (Potternewton) and Maple Croft (Moortown), onsite
Salary: £29,580 per annum
Contract Type: Permanent
Hours: 35 hours per week, Monday - Friday 9am-5pm.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
The role
At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality.
As a Specialist Housing Partner (Independent Living Housing Officer), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.
What You’ll Do:
• Be a visible, supportive presence in our schemes, building strong relationships with residents.
• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.
• Encourage community engagement and help residents live independently for as long as possible.
• Tackle issues like rent/service charge arrears, anti-social behaviour, and tenancy/leasehold management with confidence and care.
• Collaborate with internal teams and external partners to deliver joined-up support.
• Escalate and take cases to court as a last resort, ensuring all other options have been explored first.
Why This Role Matters:
You won’t just be managing housing - you’ll be creating safe, supportive environments where people can thrive. Every day, you’ll make a meaningful impact in someone’s life.
Salary
The Specialist Housing Partner (Independent Living Housing Officer) salary is£29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
About you
• Experience delivering housing management services within a specialist or generic housing context.
• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience
• Strong understanding of anti-social behaviour management and rental income collection processes.
• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.
• Knowledge of safeguarding practices within a housing context.
• Regular business travel will be necessary to other Accent sites and off-site meetings as required.
Successful candidates will undergo a DBS check.
A place to build a future
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc.
REF-226 042