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We are the UK branch of the Commonwealth Parliamentary Association (known as CPA UK). We are based in the Houses of Parliament and represent the UK Parliament in the Commonwealth. We bring together parliamentarians to share good practice. We strengthen parliamentary democracy.
Peer to peer learning is central to how CPA UK works. We organise meetings and visits in the UK and overseas. Our aim is for UK and Commonwealth parliamentarians and officials to share knowledge and learn from each other. Our members talk about a huge variety of topics. Our key themes are eliminating violence against women and girls, tackling climate change, trade in the Commonwealth and digital transformation.
The Finance Manager is responsible for the overall management and delivery of the finance function for CPA UK. You will be responsible for financial modelling and analysis, management of finance data and preparation of the accounts in readiness for the annual external audit. You will ensure that internal finance policies are fit for purpose and that internal financial controls are applied. This includes providing guidance and support to colleagues regarding business decisions.
The Finance Manager will operate as a proactive Finance Business Partner, working closely with managers and senior leaders to provide financial insight, constructive challenge and support overcoming difficulties and answering questions. The postholder will help inform decision-making, problem-solve, improve organisational performance and ensure resources are used effectively to achieve the organisation's objectives.
The role provides a compliance function in filing accounts and recording our Executive Committee’s membership correctly with Companies House and The Charity Commission.
The finance team consists of the Finance Manager and a Finance Officer. The Finance Manager reports to the Deputy Chief Executive who is Head of the Business Strategy Team in which the role sits. CPA UK’s annual turnover is around £3M.
The client requests no contact from agencies or media sales.
This is a unique opportunity to lead fundraising for a charity at the cusp of substantial growth, with an exceptional track record of recent fundraising success, an engaged base of supporters and significant untapped potential across multiple channels.
Overview
As Director of Fundraising and Development for Plum Village UK, you will provide strategic leadership of the charity’s fundraising at this critical juncture. Building on the successful campaigns that brought our new Being Peace Practice Centre into being, you will lead the development of a sustainable, diversified fundraising operation across donor stewardship, trusts and foundations, regular giving, legacies, and partnerships, to deepen relationships of trust and gratitude with our supporters.
This role is ideal for a fundraising leader, whether from a career fundraising background or another field, who brings strategic capability alongside deep alignment with the Plum Village tradition, where fundraising itself becomes a form of engaged practice in service of mindfulness and community transformation.
Fundraising in the Plum Village tradition is fundamentally relational. It is not a matter of extracting income from a base of supporters, but of deepening the relationships of trust, gratitude and shared purpose with those who make our work possible, in ways that embody the values of the tradition. Done well, fundraising is itself a form of engaged practice. The Director will be expected to lead the function in this spirit.
The role comes with a high level of strategic ownership. An initial fundraising strategy has been developed and shared with trustees, providing a framework of priority channels, governance arrangements and resourcing for the next phase. The new Director will inherit this as a starting frame, and will then be empowered and expected to develop, refine and bring forward a fundraising strategy on their own authority, working closely with the Lead Trustee for Fundraising and presenting proposals to the board as appropriate. The role also carries operational ownership of the fundraising mechanics, including the choice and management of supporting systems, databases and tools.
Key Responsibilities
Strategic leadership of fundraising
Lead PVUK's fundraising strategy, developing and refining the strategic direction, and presenting proposals to the Board for approval and resourcing.
Set, monitor, and report on fundraising targets across all income channels, in agreement with the Lead Trustee for Fundraising and the Board.
Provide regular substantive updates on fundraising at quarterly board meetings, working with the Lead Trustee on the preparation of board-level reporting.
Bring forward analysis and proposals to support the Board in setting wider strategic priorities, including realistic income potential by channel and the investment required to secure it.
Identify and manage risk in the fundraising portfolio, including channel concentration, donor over-reliance, and the sustainability of resourcing.
Donor stewardship and relationship development
Lead the stewardship of PVUK’s existing donors, lenders, and supporters with the depth of care that this base deserves, recognising it as the most precious resource of the fundraising function.
Cultivate and deepen relationships with major donors, including through personal contact, site visits, and tailored communication of impact.
Work with the Chair of Trustees, the Centre Director, and other senior figures on key relationships that require their involvement.
Steward the friendly lender base throughout the lifetime of their loans, maintaining trust and keeping them informed of the charity’s progress.
Build and maintain a culture of gratitude and recognition that appropriately honours the contributions of all supporters.
Income channel development
Lead delivery and growth across PVUK’s priority fundraising channels: donor stewardship, trust and foundation fundraising, regular giving, legacies and Gifts in Wills, and partnerships with values-aligned organisations and networks.
Develop trust and foundation fundraising as a substantial new income stream, including scoping aligned funders, building peer-to-peer introductions, constructing tailored funding propositions, and overseeing high-quality application writing and reporting.
Design and grow a regular giving programme that converts members, retreatants and supporters into ongoing monthly donors.
Develop a structured legacy and Gifts in Wills programme that normalises legacy giving across PVUK’s communications and supports those who wish to leave a Gift in their Will.
Develop partnerships with values-aligned organisations and networks where these support both income generation and the wider reach of PVUK’s work, in close consultation with monastics and trustees.
Operations, systems and budget ownership
Own the operational mechanics of fundraising for PVUK, including the choice, configuration and ongoing management of databases, donor management systems, online giving platforms, and integration with communications tools.
Manage the fundraising budget, including a discretionary supplementary budget for consultancy, training, materials creation, contracted support and light administrative resource, deployed at the Director’s judgement to develop the function effectively.
Maintain accurate, GDPR-compliant supporter records and ensure sound data practices throughout the fundraising operation.
Provide accurate financial reporting on fundraising performance, working with PVUK’s finance function and external accountants as required.
Make the case for additional resourcing where evidence of need supports it, including the possible recruitment of a Fundraising Officer in due course.
Communications and storytelling
Lead the development of compelling fundraising narratives that authentically convey the work of PVUK and the Being Peace Centre to multiple audiences, including major donors, institutional funders, individual supporters and the wider public.
Work closely with the PVUK Communications team on the integration of fundraising communications with the wider communications strategy.
Commission and oversee the production of fundraising materials, including written content, graphic design, video and digital assets, drawing on contracted specialists where appropriate.
Ensure that all fundraising messaging about the Being Peace Practice Centre is agreed with the Centre Director before publication.
Working partnerships across PVUK
Work in close partnership with the Centre Director on all matters relating to Being Peace, with agreed ways of working on messaging, external representation, and any programming commitments made to funders.
Work with the Lead Trustee for Fundraising as primary day-to-day point of contact at board level, supporting the Lead Trustee to hold strategic oversight of fundraising on behalf of the Board.
Work with colleagues across PVUK’s communications, dharma programming, sangha-building and partnership functions, with these working relationships developing naturally in the first months of the role.
Draw on external advisors and specialists as needed for support and assurance, both in technical fundraising disciplines and in sector-specific knowledge.
Engage volunteer capacity from within the community where this can valuably supplement the fundraising operation.
We build mindful communities in the UK inspired by the teachings of ‘Father of Mindfulness’ Thich Nhat Hanh.



Job Title: Youth Engagement Officer
Location: Home based (with travel to London office or to attend meetings, events and training as requested)
Hours: 35 hours per week
Contract type: Fixed Term Contract (18 months)
Salary: £27,378 per annum (home based)
What we do: We help young people through cancer
How we work: We’re Determined, United, Spirited and Kind
What we’re looking for:
How to apply:
You’ll need to register on our portal, complete a short application form and answer questions about your skills and experience in relation to the role.
Key dates:
Applications by Sunday 20th September, 1st Stage Interviews week commencing 28th September (online) 2nd Stage Interviews Monday 5th October (online).
What we offer:
Our commitment to inclusion and accessibility:
At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us.
Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.
Should you require any assistance or adjustments to support your interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team and we will do our best to accommodate your request.
We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description and shortlisting questions.
To opt into this scheme, please enter ‘yes’ in the appropriate question on the application form.
Please note that in recruitment campaigns with a high volume of candidates opting into the scheme, interview offers will be made only to those who best meet the essential criteria and provide the strongest responses to the shortlisting questions.
We are unable to offer individual feedback at the shortlisting stage.
Privacy and Safeguarding:
At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support.Our safeguarding responsibilities extendto the children and adults who work to support the charity, who we also have a duty of care to protect.Safeguarding isat the forefront of each activity we carry out.In line with our approach, this role issubject to a DBS check(Disclosure and Barring Service).
For information on how we collect, store and process personal data please contact the HR Team
We anonymise applications until interview stage to ensure an equitable hiring process. We understand that some applicants may choose to use AI tools such as ChatGPT to support their application. If you do, please make sure your responses reflect your own voice, experience and motivation for joining us.
We’re looking to get to know you, so the strongest applications are those that are authentic, personal and demonstrate your unique skills, experience, and knowledge. Relying heavily on AI-generated content can sometimes overlook key requirements in the job description and may reduce how effectively your application comes across.
We’re here to give every young person facing cancer the best care and support.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Every interaction matters. Every carer deserves to feel heard.
As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance.
Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives.
This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others.
In this role, you will:
Provide information, guidance and signposting to carers.
Assess needs and identify potential risks.
Respond to enquiries with empathy, professionalism and sensitivity.
Connect carers with appropriate support, both within our organisation and beyond.
Help ensure carers feel informed, valued and supported.
Helping carers feel heard, understood and supported, one conversation at a time.
Why Work With Us?
At Action for Carers Surrey, we’re committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life.
Every interaction matters. Every carer deserves to feel heard.
As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance.
Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives.
This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others.
In this role, you will:
Provide information, guidance and signposting to carers.
Assess needs and identify potential risks.
Respond to enquiries with empathy, professionalism and sensitivity.
Connect carers with appropriate support, both within our organisation and beyond.
Help ensure carers feel informed, valued and supported.
Why Work With Us?
At Action for Carers Surrey, we’re committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life.
Every interaction matters. Every carer deserves to feel heard.
As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance.
Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives.
This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others.
In this role, you will:
Provide information, guidance and signposting to carers.
Assess needs and identify potential risks.
Respond to enquiries with empathy, professionalism and sensitivity.
Connect carers with appropriate support, both within our organisation and beyond.
Help ensure carers feel informed, valued and supported.
Why Work With Us?
At Action for Carers Surrey, we’re committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life.
Safeguarding Statement
Action for Carers Surrey is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all colleagues and volunteers to share this commitment.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
CASPA encourages autistic pride and supports autistic individuals to have fun, learn life skills, and make safe and inclusive community connections.
Our vision is to build a society in which autistic individuals feelunderstood andempoweredto be their full self and live their best life. Our values are:
Acceptance – We are inclusive and celebrate our differences.
Support – We are supportive, caring and kind.
Community – We connect people and build community.
Trust – We earn trust and create safety.
Communication – We listen to others and communicate honestly.
About the role
We are recruiting for an experienced Finance Manager to lead and manage CASPA’s financial operations.
This role involves overseeing the charity’s financial management, producing budgets and management accounts, monitoring cashflow, ensuring financial compliance, supporting strategic decision-making, and ensuring robust financial systems and controls are in place across the organisation.
The successful candidate will join our Senior Leadership Team, supporting the CEO and Board of Trustees and playing a pivotal role in achieving the charity’s objectives and future growth
.
What you’ll do:
Lead and manage CASPA’s financial operations
Oversee the charity’s financial management
Produce budgets and management accounts
Monitor cashflow
Ensure financial compliance
Support strategic decision-making
Ensure robust financial systems and controls are in place across the organisation
Join the Senior Leadership Team, supporting the CEO and Board of Trustees
Play a pivotal role in achieving the charity’s objectives and future growth
Salary Band: £30,000 - £35,000 per annum FTE (DOE)
Contract Type: 1 year fixed-term contract with potential to extend
Reports to: CEO
Working Pattern: 21 hours per week Monday – Friday
Location: Bromley-based. Must be able to work in the office on Tuesdays, with the remainder of the week working from home or at venues within the Bromley borough as required.
About you
We’re looking for someone who is
A resilient, solution-focused professional
Able to work efficiently on their own initiative and collaboratively within a small, dedicated team
Passionate about supporting the work of a local charity and contributing to positive outcomes for autistic people and their families
A team member with excellent communication and interpersonal skills, who can build productive relationships with colleagues, trustees and external stakeholders
Confident presenting financial information and supporting organisational decision-making
They will ideally have experience of charity finance, including budgeting, management accounts, cashflow forecasting, financial compliance and financial reporting. Knowledge of Charity SORP and accounting software such as QuickBooks, Xero or Sage would be advantageous.
We are particularly keen to attract those with lived experience of neurodivergence and believe in the importance of nurturing a diverse team who reflect our values.
The ability to travel in and around the Bromley area is essential to the role.
Committed – We are committed to CASPA’s mission and our work.
Learning – We share knowledge, learn from others to grow our skills, and
support others to grow.
Proactive – We take action, problem solve and “muck in” where needed.
Organised – We plan and manage our time, tasks and responsibilities.
Optimistic – We think positively, encourage fun, and promote autistic pride.
We are an Equal Opportunities Employer committed to fostering a diverse and inclusive workplace where everyone feels valued and respected.
We are keen to attract those with lived experience of autism. We encourage applications from individuals of all backgrounds, including ethnicity, religion, gender identity, sexual orientation, age and disability.
How to apply
Before you apply, please read through the relevant Job Description carefully. This will give you more information about what is required for the role. It also includes a person specification.
Please apply with
your CV (no more than 2 pages) and;
a Supporting Statement (for example a one page cover letter or a 2-minute video). This should include:
your motivation for the role
your motivation for working for us
your key skills/experience in relation to the Person Specification.
(Please note that generic cover letters will not be accepted).
The safety and welfare of our members is paramount. This post is subject to satisfactory references and a full DBS check.
Closing date for applications: 29th September 2026
Interviews to take place: w/c 5th October 2026
The information you provide remains anonymous and is stored and processed separately to the recruitment campaign.
Please note that this role requires candidates to have the right to work in the UK for the duration of employment without sponsorship.
We may close our recruitment campaign early based on application suitability and encourage you to apply as soon as possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.
We provide skills training, school and mentoring programmes, and partner with businesses who want to drive forward social mobility via learning programmes, internships, job opportunities and more.
Our aim is to ensure everyone has access to a good standard of living and equality of opportunity, no matter what their or their parents’ occupation or background is.
We are looking for a Senior Evaluation and Impact Officer to evaluate the impact of our delivery activities with young adults and students, and to support the Head of Research and Advocacy to produce our annual Impact Reports.
We are based in London and support young people via our direct delivery programmes. We take what we learn from our work and use it to inspire businesses across the UK to do more to improve social mobility (making sure people from all backgrounds get fair opportunities).
Our vision is that every young person has a chance to succeed, and every employer will have a part to play.


The client requests no contact from agencies or media sales.
Working with colleagues across the Academy, Marketing and Communications, and wider teams, this new role is responsible for growing and nurturing engaged Academy audiences across online communities, social media, email and other channels. The role will plan, draft and publish approved content; moderate and manage online groups in line with community guidelines; and support the promotion of Academy learning opportunities through case studies, testimonials, photography and video content.
By monitoring audience growth, engagement and retention, maintaining accurate records and ensuring use of content is compliant with Battersea privacy and retention policies, the role will help demonstrate the impact of the Academy and support its ambition to reach, engage and benefit more organisations, individuals and animals.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: Sunday 13th September 2026, 11.59pm
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s): Friday 18th September 2026
For more information about the role, please download our Recruitment pack.
To apply for the role, please click the "Apply" button below.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
The Otakar Kraus Music Trust is looking for an enthusiastic and experienced Community & Local Business Fundraiser to help us grow support for our work across Richmond and surrounding areas. OKMT uses music therapy and inclusive music projects to improve the lives of over 500 children and adults each year, including people with disabilities, neurological conditions and dementia.
This is an exciting opportunity to shape a new role within a small, friendly charity. You will build relationships with local businesses, schools, clubs and community organisations; develop sponsorship and Charity of the Year opportunities; support fundraising events and individual fundraisers; and help inspire more people across our community to support OKMT. We are looking for a confident, warm and self-motivated relationship-builder with experience of fundraising, business development or a related field and a track record of generating income.
Key Responsibilities
Community Fundraising
Local Business Fundraising
Shared / Cross-Cutting Responsibilities
For more infromation, please see the attached job decsription
Online interviews will be on the 30th Sept and 1st and 2nd Oct, and the in-person ones the week of the 12th October.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Empowering the next generation
We’re looking for an incredible, self-starting fundraiser to help transform the lives of young people and raise vital funds to support RAF Air Cadets. If you’re passionate about CSR, skilled at connecting supporters to a genuine cause and passionate about providing air cadets with unforgettable opportunities, we’d love to hear from you.
The Air Cadet Charity is an independent organisation dedicated to supporting the RAF Air Cadets. We provide essential grants for activities, cutting-edge equipment, and life-changing experiences that go beyond standard provision. From funding flight simulators and drone technology to enabling international expeditions, STEM projects, and leadership training, we give young people the tools to excel. Operating primarily on voluntary contributions made via cadet subscriptions from across the RAF Air Cadet organisation, we are now strategically expanding our fundraising focus toward corporate support.
This is an exciting role where you will take the lead on building upon our existing corporate foundations and establishing our dedicated corporate supporter network from the ground up. We are a close-knit, collaborative team offering a supportive workplace where your vision and contributions will directly shape our growth.
Please note this role is primarily home-based with travel across the UK for supporter engagement, meetings, and events.
Key responsibilities
This role reports to the Charity Director and works closely with the Marketing and Engagement Officer, collaborating across income generation and marketing to support our mission.
Person specification
Desirable skills:
Why join us?
How to apply
Submit your CV and a cover letter (maximum 2 pages) detailing your relevant fundraising experience and why you are inspired to support our charity's mission.
Application Timeline & Process:
The Air Cadet Charity is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people. Successful applicants will be subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
I’m looking to hire a new Head of Policy, with strong communications expertise, to shape, lead and work with others, to deliver a membership organisation’s policy agenda and priorities as part of an innovative team environment.
This role delivers policy activity that must be visible to members and non-members, including publications, events, media engagement and expert convening, while building the relationships and credibility that enable the organisation to influence decision-makers (government, Parliament, Parliamentarians, public stakeholders and industry) on issues of strategic importance.
As Head of Policy you will be the expert within the organisation, you’ll manage a small team and own the policy and communications strategy. You’ll benefit from working closely with internal stakeholders and the CEO, as you help integrate policy into the wider organisation. You will see the importance of both engaging with government, and communicating this impact too.
Your experience:
Please apply today to receive the Job Description, and more information on the application process.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
User Support Officer
We are seeking a detail-focused User Support Officer to deliver high-quality support across mySociety’s digital public services.
Position: User Support Officer
Salary: £28,000 to £30,000 FTE, pro rata
Location: Remote, UK-based
Hours: Part time, 25 hours per week, 5 hours per day across 5 days
Contract: Permanent
Closing Date: Tuesday 15 September 2026
About the role
This is an opportunity to join mySociety, a purposeful charity creating digital services that help break down barriers to democratic participation.
You will provide frontline user support across key citizen services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem, as well as managing incoming enquiries to mySociety.
You will manage a varied and high-volume caseload, ensuring users receive timely and effective support while recognising sensitive, high-risk or legally significant cases and escalating them appropriately.
Key responsibilities include:
· Managing, triaging and prioritising incoming enquiries across multiple digital services
· Providing clear and sensitive guidance to users, including those in difficult or complex circumstances
· Identifying safeguarding, data protection, legal or other high-risk issues
· Following enquiries through to resolution and maintaining accurate records
· Managing multiple open enquiries while keeping track of relevant statutory deadlines
· Identifying recurring issues and contributing to service improvements
· Updating help pages, internal guidance and standard responses
· Working collaboratively with technical and non-technical colleagues
About you
You will be a proactive self-starter with excellent judgement, organisation and attention to detail.
You will have:
· Experience providing user support within an online, digital or information-intensive environment
· Experience managing a high volume of enquiries
· Ability to recognise sensitive or high-risk cases and take appropriate action
· Familiarity with data protection principles in a support or case-handling setting
· Strong written communication skills with a clear and empathetic approach
· Confidence working independently and knowing when to escalate
· Ability to work effectively within a remote team
Experience using helpdesk systems such as Freshdesk or Zendesk, supporting digital public services, or contributing to user guidance or knowledge bases would be advantageous.
About mySociety
mySociety is a small, purposeful charity creating and running digital services that support democratic participation and help people take action and drive meaningful change.
The team is digital-first and entirely remote, with colleagues able to work from anywhere in the UK and coming together for quarterly in-person team meetings. Flexible hours and co-working arrangements can also be discussed.
Other roles you may have experience of could include: User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Digital Support Officer.
At The National Lottery Community Fund (The Fund), we are driven by our strategy ‘It starts with community’ and its four community-led missions, as well as our commitment to tackling poverty, discrimination and disadvantage through an equity-based approach.
This is an exciting opportunity to join the UK Portfolio at an ambitious moment of shaping the next phase of our strategy. We are looking for four Funding Officers (2x 12 month FTC, 1 x FTC until March 2027 and 1x FTC until July 2027) to join us and form part of a team of around 40 in total.
The UK Portfolio supports the ambitions and potential of communities across the UK. We focus on scaling projects with a UK-wide benefit, through significant investments and partnerships, which enable systems-level change for communities. Our funding is intended to complement the work of other country portfolios: England, Northern Ireland, Scotland and Wales.
Our Funding Officers are at the core of what we do in the UK Portfolio as we continue to develop in response to our strategy. Our team is spread across the UK, and we're looking for people from a variety of locations within the UK.
Our current work includes:
Role Expectations
Funding officers help amazing things to happen in communities. They play a vital role in ensuring we provide excellent service to communities all over the UK.
You will support organisations through the grant making process and use your knowledge and experience to make evidence informed judgements. You’ll manage key relationships with grant holders, responding to their needs, providing advice and considered feedback and be willing to have challenging but constructive conversations.
You’ll be a great team player and play an active role in ensuring the effective running of team meetings.
As a Funding Officer you will:
Skills & Requirements
You will use your critical thinking skills, curiosity, interest and understanding of our community-led missions to support and inform your approach to assessment and grant management.
You’ll be joining a dynamic and welcoming geographically dispersed team, working with impactful and fascinating projects that are responding to and addressing a wide range of topics across the Fund’s four community-led missions.
We are looking for talented and proactive team players from a wide range of backgrounds, cultures and experiences who share our values and are passionate about making a difference through our funding.
Whatever your background, the role would suit people who:
You’ll report to one of our Portfolio Managers and work with other Funding Officers across different areas of the team.
The role requires occasional (once a month) travel across the UK to observe and critically analyse the work of applicants and grant holders.
Interview details:
We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester and Newcastle.
For an informal discussion about the role, please contact us.
To ask any questions, please email us.
How to apply:
Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.
Essential Criteria:
Desirable Criteria:
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
Connecting evidence, community experience and local action to build a shared understanding of East Surrey
Be part of establishing a new Community Insight Partnership.
Are you a skilled relationship-builder who can bring people together, identify themes across different sources of information and turn community intelligence into clear, useful insight?
The Opportunity
ESCIP is a one-year proof of concept designed to strengthen how community experience and VCSE intelligence inform local decision-making. It connects voluntary, community and social enterprise organisations with health, local authority and wider partners, creating stronger two-way feedback between communities and decision-makers.
This is not primarily an administrative post. You will build trusted relationships, coordinate a new quarterly forum, develop practical ways to gather and synthesise intelligence, and demonstrate how insight has influenced priorities and action. Because the programme is new, you will have genuine scope to shape how it works.
What You Will Achieve
Over the first 12 months, you will:
Main Responsibilities
Partnerships and Networks
Engagement and Community Insight
Communication, Influence and Learning
Working Arrangements
This is a part-time role based in Oxted with autonomy and variety. Some meetings and community activity will take place across East Surrey, so the postholder must be able to travel within the area. Reasonable travel expenses will be reimbursed.
Occasional evening activity may be required by prior agreement, with time off in lieu. The postholder will work closely with colleagues from VASE and CSVA and will have access to office space, HR support and appropriate IT equipment.
About You
We welcome transferable experience from community development, participation, research, service improvement, public engagement, local government, health or partnership working.
Experience, Knowledge and Skills
Essential
Desirable
Please see the Application Pack for full details.
How to apply
Please submit:
• A current CV, including contact details and employment or activity history.
• A personal statement answering the three questions below. Please use no more than 350 words for each answer.
1. Building relationships
Tell us about a time when you built positive relationships with people from different organisations or backgrounds to achieve a shared goal. What did you do, how did you handle different perspectives, and what was the outcome?
We will assess: relationship-building, collaboration, communication and influencing.
2. Turning information into insight
Tell us about a time when you gathered information, feedback or community views and used them to improve a service, project or decision. How did you identify the important themes and communicate your findings?
We will assess: curiosity, analytical thinking, judgement and clear communication.
3. Organisation and initiative
Tell us about a project or piece of work that you coordinated from start to finish. How did you organise the work, manage stakeholders and keep delivery moving when priorities changed?
We will assess: planning, initiative, prioritisation and delivery.
• A current CV, including contact details and employment or activity history.
• A personal statement answering the three questions that are included in the Application Pack. Please use no more than 350 words for each answer.
- Applications sent without the personal statement answering the questions will not be considered.
The client requests no contact from agencies or media sales.