Communications volunteer volunteer volunteer roles

Age UK Bucks ‘Age Better Bucks’ volunteers will support local older people to achieve personal goals – by helping them navigate and take advantage of a Support Plan devised by as community worker, that is designed to help them meet the challenges of older age.

This could be by phoning them to provide encouragement, explanation and support, and to check on progress, and also to help them with attendance at appointments and going to new groups or activities.

What do Age Better Bucks Volunteers do?

• Work with the Community Support Connector from Age UK Bucks to accept a client and understand their goals and support plan – and which services they have been referred to for support
• Contact the client to introduce yourself, and explain what you can help them with and if that’s OK with them
• Agree how your support is best provided – e.g. weekly calls for progress and encouragement, or help with something specific on their plan. That could be a home visit (if appropriate) to help them make a call or prepare for an appointment; attend a group or activity with them; or help them take a bus etc.
• Report back to the Community Support Connector if there are any issues or concerns and agree when your support can stop
• Ideally, you’d support a few clients each week or month, depending on how much time you have

The role is to support and help the client to access the referrals and support put in place for them – and not to support them with care or specific needs yourself. Referrals might be to local care services, to local groups or clubs, or to an occupational therapist for home adaptations, other voluntary organisations and support groups etc.

Our Age Better Bucks Service

Age Better Bucks supports over 65s who could benefit from extra support to manage their well being and remain independent. It is for older people experiencing challenges or need extra support to stay independent and well – for example increasing loneliness/isolation; bereavement; health/mobility decline; mood change.

Our team of support workers will assess their needs and circumstances specific to them, and develop an action plan with them to ensure more support and help can be arranged. We check in with the client after 6 weeks to see how they are getting on, and after 6 months to see how they are and check if anything has changed, got worse or improved.

The service is designed to give people the tools, contacts and support to make positive changes and especially to tackle the impact of loneliness and isolation.

An action plan, or support plan, will be devised with all clients, identifying their main goals based on their individual needs and challenges, and referring them, with their consent only, to other services and support we agree can help. At this stage we’ll assess if a volunteer like you can help then take full advantage of this support.

What you will get out of it

• Join an enthusiastic team of people who want to make a difference
• It's a great way to support older people making a real difference to their lives
• You'll be giving something back to your community
• You get to be part of Age UK Buckinghamshire's volunteer team
• We will reimburse reasonable, approved out of pocket expenses
• Volunteers tell us they find Volunteering really rewarding and get lots out of it themselves
• You will be fully supported by our Team and wider Age UK Buckinghamshire support.

What is expected of me?

We tell you about each client and ask if you’d like to take it up. You would then arrange and complete the call or visit when convenient. The work you do is conducted in line with guidance we provide and you must comply with necessary procedures including Data Protection/Confidentiality and Personal Safety.

After the visit/contact you will complete and submit a contact form. Volunteers complete relevant training, provide references and complete a DBS check.

Key skills and requirements

• Good listener, clear communicator and able to maintain confidentiality. A good conversationalist!
• Ability to lead the conversation, provide feedback to the team and summarise the conversation.
• Non-judgmental. Able to respect others’ differences and choices
• Patient, flexible and reliable
• Able to work independently with guidance and support
• Ability to travel around the area to visit people
• A regular commitment to give 1-2 hours a week would be appreciated but the role is flexible, you can work from home, do visits, only make calls, whatever works for you.
• An interest in helping older people live the lives they want

Summary

Signpost offers one-to-one counselling, coaching, outreach, creative therapies, group therapy, and parent support for children and young people aged 5-25.

Detailed description

We are seeking qualified and compassionate children’s counsellors with specialisms in play therapy, art therapy, or drama therapy to volunteer their time and skills to support children navigating emotional, behavioural, or developmental challenges. As a Volunteer Therapist, you will provide a safe, creative, and therapeutic environment where children can express themselves and begin to heal.

·Provide 1:1 or small group therapeutic sessions using your specialised modality (play, art, or drama).

·Build trusting relationships with children to support emotional expression and psychological wellbeing.

·Collaborate with staff and carers to ensure continuity and appropriateness of support.

·Maintain clear and confidential records of sessions and observations.

·Participate in supervision (where applicable) and team meetings.

·Support safeguarding and child protection practices in line with organisational policies.

Skills / Abilities / Experience / Qualities

·A recognised qualification in Play Therapy, Art Therapy, or Drama Therapy (BACP registration required)

·Experience working therapeutically with children and young people.

·A trauma-informed, child-centred approach to counselling and therapy.

·Excellent communication, empathy, and listening skills.

· A commitment to ethical practice, confidentiality, and safeguarding.

·Willingness to undergo an Enhanced DBS prior to starting).

 Training / Support

·A full induction to Signpost will be provided

·Requirement to complete mandatory online training

·A menu of optional training will also be made available

·Ongoing support and regular 1:1/supervision sessions

·Reimbursement of travel expenses (if applicable).

·Opportunities to attend team meetings and One YMCA events, socials and conferences

Additional Information

·x 2 references required

·Valid insurance cover

Stepping Stones Learning and Leisure is a small, friendly charity based in Southwark, providing inclusive activities for adults with learning disabilities. We believe everyone should have the chance to express themselves, connect with others, and take part in activities that bring joy, confidence, and new skills. 

We’re looking for an enthusiastic and proactive Dance Fit Class Volunteer to support our weekly Thursday afternoon classes (1pm-3pm), held at St Faith’s Community Centre, Red Post Hill, SE24 9JQ (close to North Dulwich and Herne Hill stations). 

About Dance Fit

Dance Fit is a fun way to stay active through music and movement. Sessions are designed to improve fitness, flexibility and confidence in a supportive and enjoyable environment. Routines and exercises can be performed standing or seated, making the sessions accessible for everyone. The group learns simple routines that can also be practised at home, and each July learners have the opportunity to perform to friends and family at our Summer Show!

About The Role 

This role is ideal for someone who loves to move. You’ll support our tutor in delivering inclusive and fun classes for a small group of adults with learning disabilities. Every class is an opportunity for the learners to express themselves freely, socialise with others and feel the benefits of physical activity on their wellbeing.

As a Dance Fit Class Volunteer at Stepping Stones, you will: 

• Assist the tutor in setting up and closing down the studio space
• Encourage and support learners 
• Demonstrate movements
• Offer 1:1 or group support where needed to help participants engage 
• Help build a warm, inclusive atmosphere where everyone feels safe to express themselves 

What You’ll Gain 

Volunteering with us is a chance to: 

• Contribute to a creative and meaningful community project 
• Build relationships with and support learners to learn new skills and grow in confidence 
• Experience working with adults with learning disabilities in a supportive setting 
• Develop skills in teamwork, adaptability, communication, and creative problem-solving 
• Have a place in a welcoming and friendly team of tutors, staff and volunteers 
• Receive appropriate training and guidance from an experienced team 

What We’re Looking For 

You don’t need to be a trained dancer to volunteer in this role! At Stepping Stones we value: 

• Good communication and a warm, encouraging approach 
• Enthusiasm, patience, and a willingness to get involved 
• A non-judgemental and inclusive mindset 
• Reliability and commitment 
• Flexibility and adaptability 

Prior to volunteering, we ask all volunteers to: 

• Attend an in-person session with the Stepping Stones team and learners 
• Provide two references 
• Complete a DBS check (we will arrange this) 
• Commit to volunteering one session per week for 3 x 10 week terms throughout the year. For continuity for our service users, we ask that you commit to volunteering with us for one year

How to Apply 

Please submit your CV and respond to the following questions (these will come up when you hit 'Apply Now') 

1. Why would you like to volunteer with Stepping Stones? 
2. What are the strongest attributes and values you feel you'll bring to this role? 

This friendship group was started to provide opportunities for people with learning disabilities to make friends, go on monthly trips and overall have a lot of fun. You can help us make that happen!

An opportunity is available to volunteer at a friendship group for adults with learning disabilities No prior experience is required. Enthusiasm, willingness to learn, and a supportive attitude are what matter most.

Projects You May Support

Volunteers can choose to help with one or both projects:

1. Friendship Group

• When: Every Tuesday during term time, 1:30pm–4:30pm
• Where: Canning Town Library

Key Responsibilities:

• Supporting participants during various activities (e.g., reading tasks).
• Encouraging communication and helping build friendships.
• Boosting confidence through positive interaction.
• Assisting with setting up and packing away activities.
• Helping individuals get refreshments.
• Building trust through calm, kind engagement.
• Reporting any concerns, incidents, or disclosures to staff.

2. Joy Hub

• When: Usually the last Tuesday of each month during term time (timings may vary; activities announced up to 4 months in advance).
• Purpose: Monthly free outings planned by the Friendship Group—examples include bowling, cinema, theatre, and museum visits.

Key Responsibilities:

• Ensuring everyone feels included.
• Encouraging individuals to participate and build confidence.
• Helping with practical tasks such as navigating meeting points, refreshments, and transitions between activities.
• Building rapport through supportive, calm interactions.
• Reporting any concerns or incidents to staff.

Skills You’ll Develop

• Communication: Adapting language, using non-verbal cues, and practising active listening.
• Empathy & Patience: Understanding diverse needs and responding calmly.
• Teamwork: Working collaboratively with staff and volunteers.
• Leadership: Taking initiative while supporting individuals with varying needs.
• Problem-Solving: Managing challenges in a person-centred environment.
• Composure: Staying calm in potentially challenging situations.

Useful Experience (Not Essential)

• Disability awareness
• Knowledge of safeguarding, confidentiality, and disclosure
• Experience supporting vulnerable individuals
• Understanding of neurodiversity and person-centred approaches

Enthusiastic learners are encouraged to apply even without direct experience!

DBS will be provided!

Action Tutoring is a national education charity that offers free maths and English tutoring to pupils facing disadvantage. 

By volunteering as a tutor at a local school or online, you'll be supporting children to build their confidence and help ensure they leave school with the grades needed to build a bright future.

What will I be doing?

• Tutoring 1-3 pupils in Year 5 or 6, or Year 7, 10 or 11.

• Commit to one hour a week, for up to 20 weeks. You choose the day and time to sign up to.

• Use our tutor workbooks to guide your pupils through activities that will boost their confidence and grades.

What you'll gain:

• Receive induction training, tutor workbooks and ongoing support.

• Develop skills like communication, leadership, and problem-solving.

• Meet like-minded people in our volunteer community.

• Travel expense reimbursement (up to £5 per session).

• Free DBS check.

This volunteer role is perfect for you if you:

• Are passionate about making a difference and helping young people succeed, particularly those facing disadvantage.

• Seek valuable experience working with children and are eager to hone essential skills such as communication, mentorship, and leadership – all highly valued in any career path.

• Have a busy schedule but are keen to contribute to your community, as this flexible role requires just one hour a week, either in-person or conveniently online.

We look for volunteers with:

• Solid subject knowledge in the area they wish to tutor, which may be demonstrated by a degree or grade B at A-level qualification (or equivalent) or relevant experience.

• The ability to explain concepts clearly and patiently.

• A commitment to supporting pupils’ academic progress.

We recognise that valuable experience can be gained through diverse routes, so if your qualifications differ from those mentioned - we still encourage you to apply! Please highlight any relevant experience or skills in your application.

We welcome applications from volunteers across England, Wales, Scotland, and Northern Ireland. (Please note: this is a volunteer, unpaid position.)

Our volunteers say:

" The Action Tutoring team has been fabulous in their support: timely updates, always available, closely following progress, and ready to intervene where needed, very professional indeed!"

"Volunteering is very rewarding. I would say the skills that one develops from teaching the pupils are transferable to any walk of life and make you a better person. I would highly recommend it."

Volunteering Opportunity

Ucan Enfield Ambassador

What You’ll Do

As a UCAN Enfield Ambassador, you’ll play a key role in helping people find out about and engage with the UCAN project, which promotes healthy lifestyle changes through free exercise, nutrition and wellbeing sessions. You’ll help support sessions on the day and raise awareness in the community.

You will:

• Attend UCAN exercise or nutrition sessions to take the register and gather feedback from attendees
• Represent UCAN at community events or groups by helping to set up an information stall
• Talk to members of the public about UCAN and help them sign up
• Input register or sign-up data into the CRM system (training provided)

Skills You’ll Use or Develop

• Friendly, confident communication with the public
• Ability to use simple digital forms
• Reliable, organised and a good team player
• Willingness to learn and follow data protection guidance

Time Commitment

Flexible – ideally 2–4 hours per week
May include weekdays or occasional weekends depending on events and session schedules

Location: Various community venues across Enfield
Reports to: UCAN Enfield Project Lead or Practitioner

Ready to Apply?

Our Volunteer Opportunities Pack and Volunteer Application Form are attached and available to download.

If you're interested in joining our volunteer team, simply complete the application form and email it to us. (Email address included in the application pack)

Once we've received your application, we'll arrange an informal telephone chat to discuss the volunteer role(s) you're interested in, answer any questions you may have, and help you find the opportunity that's the best fit for you.

We look forward to hearing from you!

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Are you passionate about health and wellbeing? Do you want to make a difference in the lives of others through movement and mindfulness? We’re looking for a Yoga and Fitness Instructor Volunteer to support our service users at Medway Recovery House. This role is a fantastic opportunity to share your skills and promote physical and mental wellbeing in a supportive environment.

What you will be doing

• Leading weekly yoga or fitness sessions tailored to the needs of our residents
• Encouraging participation and creating a welcoming, inclusive atmosphere
• Supporting individuals in building confidence and improving their physical health

The skills you need

• Experienced and qualified in yoga and fitness
• A friendly, patient, and encouraging approach
• Good communication skills

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

Volunteer Finance Manager Wanted — Help Build the Financial Foundations of a Life‑Changing Charity

Unlock YOUR Potential | London

Are you passionate about numbers, structure and financial clarity — and excited by the idea of using your skills to help a start‑up charity grow, thrive and transform lives?

If you’re someone who believes that strong financial systems can empower an organisation to make a bigger impact, then we’d love to have you on our journey.

WE Are Unlock YOUR Potential

Unlock YOUR Potential is a bold, people‑centred start-up charity dedicated to helping adults across London unlock their confidence, rebuild their lives and step into new opportunities.

We will support people through:

• Careers Coaching

• Employability Skills

• Life Coaching

• Corporate Mentoring

• Personal Development

• Wellbeing Support …and so much more.

Our mission is simple: to help people believe in themselves again and move forward with purpose.

WE NEED YOU!!!

As a new and growing charity, we’re building our internal systems from the ground up — and we need a skilled, motivated and forward‑thinking Volunteer Finance Manager to help us create a strong, transparent and reliable financial foundation.

Your expertise will help ensure we meet our legal responsibilities, support our Board of Trustees, and operate with confidence and integrity.

YOUR Mission

As our Volunteer Finance Manager, you will help us:

1. Build clear, effective and user‑friendly financial systems, processes and procedures.
2. Set up simple reporting structures for the Board of Trustees.
3. Ensure we meet all Charity Commission financial requirements.
4. Support us in managing budgets, forecasting and financial planning.
5. Create a financial framework that grows with the organisation.
6. Bring clarity, structure and confidence to our financial operations.

Your work will directly support our ability to deliver life‑changing services — and your contribution will help ensure we remain accountable, sustainable and ready to scale.

What You’ll Gain

• A chance to shape the financial backbone of a growing charity.

• Valuable experience in charity finance, governance and compliance.

• A meaningful leadership role that directly impacts people’s lives.

• The satisfaction of knowing your skills are helping Londoners unlock their potential.

Who We’re Looking For

Someone who is:

• Experienced in finance, accounting or financial management.

• Confident creating systems, processes and reporting structures.

• Knowledgeable (or willing to learn) about charity finance requirements.

• Organised, proactive and passionate about social impact.

• Ready to help build something meaningful from the ground up.

If you’re ready to use your financial expertise to empower a charity with a powerful mission, we’d love to hear from you.

Join us — and help build the financial foundations that will unlock thousands of futures.

Help Us Unlock Potential!!!

PR )Help us raise awareness, grow our community and bring more smiles to children across the UK.

Make a Smile is looking for a proactive, creative PR Officer to help share our story. If you enjoy communicating, building relationships and spotting opportunities, this role offers a meaningful way to make an impact.

What You’ll Do

• Seek out PR opportunities locally and nationally
• Build relationships with newspapers, radio, TV, university media and online platforms
• Pitch stories, arrange interviews and support chapters with media engagement
• Help organise university Instagram/TikTok takeovers and newsletter features
• Attend networking events and build connections with supporters and public figures
• Ensure our social media pages are high‑quality and on‑brand
• Work with the Website and Video Officers to share media features and create inspiring content
• Add interested contacts to our mailing list and help produce a monthly newsletter

Who This Role Suits

You don’t need formal PR experience - just enthusiasm and confidence. You’ll thrive if you:

• Enjoy writing, storytelling or creating content
• Feel comfortable reaching out to people and building relationships
• Are proactive and organised
• Have an interest in media, marketing, journalism or communications
• Want to gain experience in PR within a supportive charity environment
• Care about Make a Smile’s mission and want to help us reach more families

What You’ll Help Us Achieve

• Greater visibility for Make a Smile 
• Stronger volunteer recruitment and fundraising 
• Consistent, high‑quality branding across chapters
• More opportunities to showcase the impact of our work

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.