Customer accounts officer jobs

About the role:

At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.

This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.

In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London.

About you:

• Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video. 
• Excellent verbal and written communication skills. 
• Strong organisational skills and shows enthusiasm to all duties. 
• Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution. 
• Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment. 
• High level of personal organisation with the ability to plan and prioritise own work. 
• Has experience in Microsoft applications like Microsoft Dynamics CRM. 

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified.

To be considered remove your name and other personal details from your C.V. before uploading. 

This post will require a DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.

Job Title: Corporate Partnerships Officer

Reporting To: Corporate Partnerships Manager 

Salary Range: £30,000 - £33,000

Contract Type: Permanent

Location: Hybrid – London (Old Street, Canary Wharf)

Working days/hours per week: 35 hours per week, 9am – 5pm, Monday – Friday

Requirements:  As part of our safer recruitment policy, we do ask questions regarding unspent criminal records. 

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job 

We are looking for a talented individual to help manage and support on implementing their corporate partnerships strategy. This role will sit within our growing Corporate Partnerships Team as part of the wider Fundraising & Marketing Team. The purpose of this role will be to lead on the development of new business in conjunction with the Corporate Partnership Managers, while also building upon our existing pipeline of future opportunities. 

As a key member of the fundraising team, we expect the Corporate Partnership Officer to actively contribute to the implementation of our fundraising strategy.  

Your focus will be to ensure income growth from corporate sources and activity based in new business development however there will be some account management responsibilities alongside this. There will be a focus on management of the corporate pipeline and highlighting relevant opportunities to the wider team. 

As a growing team we have networks and pipelines in place but there will be a requirement for the post holder to innovate and develop new ways of working in-line with the fast-paced operational requirements of the charity.  

This is an exciting opportunity for a Corporate Fundraiser looking to take the next step in their career to build and develop new high value corporate relationships across a number of sectors.

Duties and Responsibilities 

Strategy

·  Play a role in implementing the fundraising strategy, allocate time to plan budgets, meeting specific financial and organisational objectives, targets and KPIs. 

New Business

·  Proactively source and develop leads for future funding opportunities and partnerships, taking them through our prospect journey from identify to close

·  Working with internal stakeholders to transform ideas, projects, and priorities into strategic fundraising proposals

·  Identify and build relationships within brand new industries for the charity.

·  Support on implementing an attractive volunteering ask to a range of Corporate Partners

·  Utilise current supplier relationships to leverage income generating activity

·  Support on the development of pitch and proposal materials.

Account Management

· Support current and new partnerships, setting goals, and developing partnership agreements, developing strategic relationships with a view to long term retention and over achievement on targets

· Provide inspirational and emotive reporting, showing impact of support

· Drive corporate participation in key events such as World Hunger Day and Food Waste Action Week.

Administration

· Undertake routine financial management of partnerships

·  Work with internal stakeholders to create and implement effective fundraising reports through our Fundraising CRM

·  Effectively create and maintain up-to-date records on our Fundraising CRM

·  Provide regular analysis and income and expenditure reports

·  Provide regular activity and pipeline update reports

·  Undertake appropriate thanking for the fundraising and volunteering efforts of our corporate partners

·  Actively contribute to Corporate Partnerships Meetings and Fundraising Team Meetings.

Measures of Success

·  Achieving income targets for existing partners

·  Acquisition of new partners

·  Retention of and increased support from existing partners

·   Positive stakeholder feedback.

Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time. 

Recruitment Timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity. 

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback. 

We are recruiting for six Funding Officer roles for our Scotland Funding Team.

Place Teams: One Permanent position and three 12-month contracts.

Scottish Land Fund work: One Permanent position and one FTC until March 2027

• Are you a confident communicator who enjoys working with people?
• Do you see the potential in ideas as well as the challenges?
• Are you passionate about the power of communities to change things for the better?

If that sounds like you, we’d be delighted to hear from you.

​You’ll be part of a team of Funding Officers, led by a Funding Manager, responsible for our grant-making activity in a geographical area or thematic approach. There are eight place teams in Scotland each covering a different geographic region with between 4 and 8 Funding Officer’s in each team. We also have a small number of thematic-led teams with a country-wide brief. Funding Officers work on grant-making activity within specific boundaries and are the main point of contact for all grant-holders and applicants in that area.

​Alongside our place teams, we are also recruiting staff for our Scottish Land Fund work. The roles (one permanent and one fixed term until 31st March 2027) will initially be attached to the Scottish Land Fund. 

Role Expectations

You will provide advice to prospective applicants, assess applications and will be in regular contact with grant-holders as they progress with their projects. Your recommendations will guide decisions on awarding grants and how we support grant-holders. You will contribute to learning and evaluation of our work, outreach and stakeholder engagement in your area of interest. You will ensure that our funding responds to the local context and our commitment to equity and inclusion. You will be expected to challenge yourself and colleagues to continually improve the way we work.

You will be responsible for understanding how an organisation’s ideas align with our funding priorities and making good judgements about when to take an application further or when to signpost to alternative opportunities. You will be able to communicate clearly and concisely your recommendations about who and what we fund. Your natural curiosity combined with a genuine interest in people and projects in your area will enable you to try new approaches and develop your understanding of what works. 

During your first few weeks of on-boarding with the Fund, in person training will be delivered in our Glasgow office. After the initial training period, work patterns are more flexible. We currently operate a hybrid work model which includes office, community and home working. In a typical week most full-time Funding Officers would be likely to spend a mixture of times in this approach.  Part-time and non-standard work patterns will be considered.

Skills & Requirements

We are looking for talented people from a wide range of backgrounds, cultures and experiences who share our values and are passionate about making a difference through our funding. Whether through lived or gained experience, you will bring a strong understanding of the communities we work with.

Interview details:

• Date: 20th April 2026
• Format: In-Person. 
• Location: Glasgow G2

For an informal discussion about the role, please contactt recruitment team. 

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential Criteria:

• Demonstrates strong skills in analysing complex information and data with a natural curiosity and ability to question - We’re looking for people who can bring together information from a range of sources to make decisions and can clearly explain their judgement to others.

• Experience of or working in the third sector – The Third Sector makes up the bulk of our customers. We’re looking for people with an active interest or experience in the third sector in Scotland and working with under-represented communities.

• Delivers high quality results and has a passion to achieve constructively – You want to do well, get satisfaction from achievements, have an eye for detail and a concern for quality in your work efforts. Your enthusiasm will encourage others and will contribute to our culture.

• Natural relationship builder who imparts confidence with honesty and integrity - We’re looking for people who can develop productive working relationships with people inside and outside an organisation and are committed to equity, diversity, and inclusion.

Desirable Criteria:

• An effective team player who values sharing but can also take the lead when required - We’re looking for people who can plan and organise their own time to meet regular deadlines and complete varied tasks and projects. At the same time you’ll thrive working with others and having shared goals and workloads.You’ll be comfortable taking the lead for some aspects of work and will generally be someone who is available to help others.

• Understanding of great customer service – You know what excellence feels like when you receive it and you’ll want to achieve similar high standards in your own practice such that customers value you, your contribution and will speak highly of your contributions.

• Confident in presenting to external audiences – You’ll be comfortable sharing information in clear and understandable formats, leading discussions and listening carefully to contributions.

• Demonstrates a compassionate approach to sensitive issues that helps put others at ease - We’re looking for people who understand that social connections and community activities are at the heart of creating healthier, happier lives and a flourishing society.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

ETO are seeking a Finance Officer to join our busy, friendly team. The role works closely with the Executive Director and alongside the Administrative Assistant, supporting the finance function for the whole organisation. This is an ideal job for anyone wanting to work in an exciting and well-established cultural organisation. Knowledge of opera and theatre is not essential, but an interest in the arts, and curiosity to learn more, would be beneficial. We welcome applications from people who have worked outside the cultural sector as well as those from within. We actively encourage applications from disabled people, working class people and people from global majority backgrounds, as these groups are currently under-represented in the cultural sector.

We are looking for an experienced bookkeeper or part-qualified accountant, an organised person with excellent bookkeeping and Excel/spreadsheet skills, an attention to detail and accuracy with numbers, as well as an ability to work well to tight deadlines. You will be able to explain financial information clearly to non-finance colleagues and handle confidential information responsibly. You will have a methodical and organised approach.

The Finance Officer will work full-time from our Sheffield office (address below). Some hybrid working (combining office- and home-based working) can be considered if desired, with the expectation that at least 60% of the work will take place in the office.

Location: 89 Addison Road, London, W14 8BZ, and other Trust sites across London

Contract Type: Full time, all year round

Salary: £31,980-£33,870

Start Date: As soon as possible

About the Role

Working closely with the Development Manager and the Development Director, you will play a key role in strengthening relationships with the Trust’s communities, supporting fundraising initiatives and delivering engaging communications and events that foster lifelong connections with the Trust and its schools.

Key Responsibilities

• Build meaningful relationships across school communities and alumni networks, bringing people together and inspiring them to support the Trust’s vision
• Lead creative fundraising and engagement initiatives, from community campaigns to reunions and events, helping to drive a vibrant culture of giving
• Boost the Trust’s growth and sustainability by supporting data‑driven fundraising, managing donor stewardship, maintaining accurate customer relationship management (CRM) records, and contributing to strong grant proposals

What We Are Looking For

The ideal candidate will be:

• A confident communicator with excellent interpersonal and writing skills who can engage a vast range of stakeholders
• Experienced in relationship management, fundraising or engagement
• Organised, detail-oriented and able to manage multiple projects simultaneously
• Skilled in using CRM systems and digital communication tools
• Passionate about education and community building
• A team player with a proactive and positive approach

About the Trust

The Saint John Southworth Catholic Academy Trust is a growing family of Catholic schools (primary, secondary and post-16), a registered charity and a trading company committed to providing an outstanding education rooted in faith, aspiration and service.

Our Shared Services Team provides high-quality professional and operational support across the Trust, enabling schools to focus on teaching, learning and pastoral care.

What We Offer

• A supportive and collaborative working environment
• Opportunities for training and development to help you grow in your career
• The chance to contribute to a trust committed to delivering high-quality education and supporting staff wellbeing
• Hybrid working during school holidays
• Access to the Local Government Pension Scheme and generous holiday entitlement

How to Apply

For further details on the role, please view the Job Description and Person Specification or visit our website to find out more about us.

To apply for this role, please complete the application forms available on our Vacancies webpage. Applications should be sent via email.

Shortlisted candidates will be called for interview upon receipt of application, therefore we advise you to submit your application as early as possible to avoid disappointment.

The Saint John Southworth Catholic Academy Trust is committed to safeguarding and promoting the welfare of young people. All roles are subject to satisfactory vetting, including an Enhanced DBS check with Children’s Barred List.

The posts below are exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) provide that when applying for certain jobs, certain spent convictions and cautions are protected and they do not need to be disclosed to employers. If they are disclosed, employers cannot take them into account.  Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website and further information about filtering offences can be found in DBS filtering guide.

Join us in our mission to cultivate an educational environment that inspires growth, respect and academic achievement!

THE ROLE

Job Title: Head of CRM

Reports To: Chief Executive

Location: Remote and hybrid working (occasional travel to SportsAid Head Office)

Salary: £60,000 per annum FTE; pro-rated to £36,000 per annum for 3 days/week

Contract: Permanent; part-time

Hours of work: Part-time position, approx. 21 working hours a week (3 days per week), some evening work may be required from time to time, reasonable flexible work options are available.

CONTEXT & PURPOSE OF ROLE

SportsAid is currently implementing Salesforce Nonprofit Cloud as our new organisation-wide CRM platform to strengthen engagement with athletes and their parents/care-givers, supporters and funders, partners, alumni, volunteers and other key stakeholders.  The Head of CRM will provide strategic and operational leadership for the charity’s CRM function.  

Initially the focus of the role will be to realise the value of the implementation, including adoption, embedding ways of working and processes across teams, improving data quality, refining reporting, ensuring good system governance and optimising organisation-wide usage. 

Longer term, the role will develop and lead a CRM roadmap, identifying priorities and enhancements for future development and planning the strategic evolution of our new CRM ecosystem and long-term sustainability of our Salesforce Nonprofit Cloud platform.

You will lead organisational change, embed best practice CRM processes, ensure high-quality data governance and maximise the value of CRM insights to support fundraising, programme delivery, marketing, partnerships and impact reporting.

BACKGROUND

Founded in 1976, SportsAid is a national charity that provides recognition and financial help to emerging young talented sports people – the next generation of British sporting heroes and heroines – often at a crucial time in their personal and sporting development. 

SportsAid’s Mission is to champion and support the next generation of athletes to fulfil their potential in sport and life.

We put athletes first.  We champion fairness and inclusion.  We work together.  We are ambitious and accountable. 

We bring together partners, supporters and alumni to provide financial help, trusted guidance and belief – particularly at the moments when staying in sport becomes hardest.  For decades, we have been side by side with Britain’s greatest emerging sporting talent, from Mo Farah to Jessica Ennis-Hill to Ade Adepitan, Paula Radcliffe and so many others to give them vital support before they became Olympian and Paralympian stars. 

SportsAid manages and delivers several programmes of support including SportsAid Athlete Awards, the Talented Athlete Support Scheme (TASS), the Diploma in Sporting Excellence (DiSE) and Backing The Best.

KEY RESPONSIBILITIES

 CRM Strategy & Leadership

• Champion CRM adoption across all function areas.
• Serve as the internal subject matter expert on CRM best practice.
• Lead continuous improvement and optimisation of the platform.
• Develop and deliver a multi-year CRM roadmap aligned to organisational strategy.
• Act as Product Owner for Salesforce Nonprofit Cloud.

 Salesforce Nonprofit Cloud Implementation & Optimisation

• Lead final configuration, rollout and optimisation of:

• • Constituent management
  • Fundraising and donation management
  • Grants management
  • Beneficiary engagement
  • Programme and impact tracking

• Configure and manage:

• • Custom objects, fields, page layouts, record types
  • Validation rules and automation
  • Reports and dashboards
  • Permission sets and role hierarchy

• Oversee integrations (eg website forms, email marketing platforms, finance systems, payment gateways).
• Manage sandbox environments, release cycles and change control.
• Liaise with external Salesforce implementation partners where required.

 Data Governance & Compliance

• Develop and enforce data governance policies and procedures.
• Ensure compliance with:

• • UK GDPR
  • Fundraising Regulator guidance
  • Charity Commission reporting requirements

• Maintain data integrity, security and role-based access controls.
• Implement duplicate management, data cleansing and quality assurance processes.
• Develop data retention and archival policies.

 Reporting, Insight & Impact Measurement

• Develop organisation-wide reporting frameworks.
• Build dashboards to support:

• • Fundraising performance
  • Beneficiary progression
  • Partner engagement
  • Impact reporting

• Ensure reliable KPI tracking aligned to Board reporting requirements.
• Support data-driven decision making at SMT and Board level.

 User Adoption & Training

• Develop and deliver a CRM training strategy for all staff.
• Create user guides, process documentation and onboarding materials.
• Provide ongoing support and troubleshooting.
• Establish and support CRM ‘champions’ (super-users) across function teams.
• Monitor adoption metrics and address any resistance to change.

 Supplier & Stakeholder Management

• Manage relationships with Salesforce partners and third-party vendors.
• Oversee licence management and budget control.
• Contribute to digital transformation projects across the charity.

ESSENTIAL SKILLS & EXPERIENCE

 Experience

• Substantial experience of a similar role within a UK charity (essential).
• Experience with:

• • Marketing Cloud Account Engagement (Pardot)
  • Experience Cloud
  • Payment integrations (eg Stripe, FinDock)
  • Grants management workflows

• Experience managing small CRM or data teams.
• Understanding of impact measurement frameworks in sport or social change.

Salesforce & Technical Expertise

• Significant experience administering Salesforce Nonprofit Cloud (or NPSP).
• Salesforce Administrator certification (ADM-201); ideally Salesforce Advanced Administrator certification.
• Strong understanding of:

• • Data model architecture
  • Schema design and object relationships
  • Flow automation (Salesforce Flow)
  • Validation rules and approval processes
  • Reports and dashboard development

• Familiarity with managing integrations using APIs, middleware or tools such as:

• • REST/SOAP APIs, Zapier or similar
  • Marketing automation integrations

• Experience in implementing and managing Salesforce Applications.
• Experience managing CRM data migrations.
• Understanding of role hierarchy, profiles and permission sets.

 CRM Leadership Experience (ideally involving Salesforce)

• Proven experience leading CRM implementation or major system transformation.
• Experience developing CRM strategies in a UK charity, membership or sport organisation.
• Experience driving organisational adoption and behavioural change.
• Demonstrable success improving CRM data quality and insight capability.

 Data & Governance

• Strong understanding of:

• • UK GDPR and data protection principles
  • Data governance frameworks
  • Information security best practice

• Experience implementing data quality monitoring processes.

Project & Change Management

• Experience managing system rollouts and phased releases.
• Familiarity with Agile or iterative delivery approaches.
• Strong stakeholder engagement skills across technical and non-technical audiences.
• Ability to translate operational needs into technical CRM solutions.

 Communication & Leadership

• Excellent written and verbal communication skills.
• Ability to influence senior leaders and Board members.
• Strong facilitation and training capability.
• Collaborative, solutions-focused and pragmatic approach.

 Personal Attributes

• Strategic thinker with strong operational delivery capability.
• Highly organised with attention to detail.
• Comfortable working in a growing and evolving organisation; happy to be ‘hands on’.
• Passionate about the power of sport to change lives.
• Committed to inclusion, diversity and safeguarding principles.

WHAT WE OFFER

• The opportunity to lead SportsAid’s digital transformation to ensure the charity is enabled to make a lasting impact on the lives of young athletes and their families.

• A collaborative, supportive working environment where your ideas and contributions are valued.

• Professional development opportunities to enhance your skills and grow within the role.

• Flexible working: reasonable flexible, remote and hybrid working options are available.

• Salary: a FTE salary of £60,000 per annum; pro-rated to £36,000 for 3 days/week.

• Pension: SportsAid makes a contribution of 3%, and the employee makes a minimum contribution of 5%.

• Healthcare: membership of the SportsAid private health insurance scheme is available for the employee with premiums paid by SportsAid.

• Cycle to Work Scheme: available to all staff. 

• Death in Service Benefit: inclusion in company scheme. 

• Season ticket loan: an interest free loan is available to all staff.

• Holidays: 25 days per year, plus Bank Holidays, increasing by 1 day for each year of service, up to 30 days (pro-rated for part-time roles). 

APPLICATION PROCESS

Please apply with your CV and a one page cover note on how you meet the essential criteria – the application deadline is by 5pm on Friday 17th April 2026.

On receipt of your application, you will be sent a confidential equal opportunities form, which all applicants will be asked to complete.  Shortlisted applicants will be notified by Wednesday 22nd April 2026 to have a preliminary online conversation with the recruiting panel (including the Chief Executive and the database implementation consultant).

Interviews will be held in person on Thursday 30th April 2026 at the SportsAid office in London.

SportsAid recognises that certain sections of the community have been affected by structural inequities and may be denied the opportunity to participate equally and fully in sport at all levels. SportsAid as an organisation believes our role is to remove the barriers that our most under-served, at risk and minoritised groups of young people experience when trying to access sport and physical activities.

SportsAid therefore positively welcomes, and seeks to achieve, diversity in our workforce and that all job applicants, volunteers and employees receive equal and fair treatment. We positively encourage applications from all candidates regardless of age, race, ethnicity, gender, disability, marriage and civil partnership status, gender identity, background, religion, faith, sexual orientation, maternity status, pregnancy, belief or nationality.

NOTES:

The SportsAid office is in London, but this role can be based remotely.

As the role may involve indirect, online contact with young people, the appointee will be required to undergo an enhanced DBS check in relation to the post.  

We are looking for a CRM & Data Officer to take ownership of HorseWorld’s supporter data and CRM system—ensuring it is accurate, compliant and actively enabling our fundraising to grow.

At HorseWorld, we believe in the power of horses to change lives.

For over 70 years, we’ve rescued, rehabilitated and rehomed horses, ponies and donkeys in need. Today, that work reaches further—through our Discovery programme, we partner rescued horses with children and young people who are struggling in mainstream education, helping them rebuild confidence, connection and a sense of possibility.

We are growing our impact, and with that comes the need for strong foundations.
Behind every donation, every supporter, every horse and every young person we reach, there is data we must be able to trust.

This role sits at the heart of that.

The Role

This is a pivotal role within our fundraising team. You will be the person who makes sure our systems work, our income is correctly recorded and reconciled, and our data is handled with care and integrity.

You will work closely with fundraising and finance colleagues, and with the CEO, to ensure that our data not only meets regulatory requirements, but supports better decisions, stronger relationships and increased income.

This is not just about maintaining data.
It’s about making it useful.

Key Responsibilities

CRM & Data Management

• Own and manage HorseWorld’s CRM system, ensuring data accuracy, integrity and usability
• Act as system administrator and lead on any future development or upgrades
• Produce reports and insights to support fundraising performance and decision-making
• Support colleagues to use the CRM effectively through guidance and training

Data Protection & Compliance

• Work with the CEO to ensure compliance with GDPR and relevant fundraising regulations
• Act as a key point of contact for data protection queries and audits
• Maintain clear processes, documentation and staff understanding of data responsibilities

Fundraising Operations & Financial Reconciliation

• Reconcile all fundraising income through the CRM with the Accounts team on a monthly basis
• Ensure all income streams (online platforms, standing orders, events, etc.) are accurately recorded and monitored
• Support fundraising activities and events with data and financial processes

Gift Aid

• Manage and improve Gift Aid processes to ensure efficiency and compliance
• Submit accurate monthly claims and maintain robust records
• Ensure readiness for HMRC inspection at all times

Lottery Administration

• Record and monitor lottery income
• Complete required returns to the Gambling Commission
• Ensure compliance with all relevant regulatory requirements

About You

You are someone who takes pride in getting things right.

You are naturally organised, detail-focused and comfortable working with data, systems and processes. You understand that accuracy matters—not just for compliance, but because it underpins trust, income and impact.

You are equally comfortable working independently and as part of a team, and you bring a practical, problem-solving mindset to your work.

You don’t just keep systems running—you look for ways to make them better.

Experience & Skills

Essential

• Experience working with CRM systems and managing data accurately and systematically
• Strong Excel and IT skills
• Experience in administrative roles involving finance and/or donor data
• Confidence in reconciling income and producing reports
• Ability to manage multiple priorities and meet deadlines
• Strong attention to detail and analytical thinking

Desirable

• Experience in a fundraising or charity environment
• Knowledge of Gift Aid and charity income processes
• Experience with Beacon CRM or similar systems
• Understanding of GDPR and data protection requirements

Personal Qualities

• Aligned with HorseWorld’s values: Caring, Collaborative, Proactive, Adaptable, Inclusive
• A collaborative team player who builds strong working relationships
• A proactive problem-solver with a “can do” attitude
• Comfortable taking ownership and working with minimal supervision
• Motivated by the impact of our work with horses and young people

Why This Role Matters

Every donation we receive, every supporter we engage, and every programme we deliver relies on data being accurate, compliant and usable.

In this role, your work will directly support:

• the growth of our fundraising income
• the strength of our supporter relationships
• and ultimately, the number of horses and young people we can help

It’s a role with real responsibility—and real impact.

At Birmingham Hospice, our teams are united by a shared purpose: to improve the quality of life for people living with life-limiting conditions, and to support their families and loved ones during some of the most challenging times they will ever face.

We’re now looking for an experienced Management Accountant to join our Finance team. You will provide an effective management service to budget holders, senior managers and our executive directors and in turn help strengthen and shape the way we support our people.

If you’re a financial expert who is confident to provide complex financial and business advice to managers and budget holders across the Hospice whilst dealing with every-day challenges, we’d love to hear from you.

As the Senior Management Accountant, you will:

• Maintain up-to-date, accurate and appropriate accounting records for the Hospice, produced in accordance with the Hospice procedures and timetable
• Help to lead and manage a small team
• Provide comprehensive financial and business advice to one or more directorates
• Monitor budget performance and suggest service improvements
• Prepare and complete statutory business information returns and/ or income and expenditure accounts in accordance with monthly and annual timetables making sure the date is complete and accurate
• Contribute towards the production of the annual plan and budget setting

You’ll partner with dedicated areas of the hospice, building strong relationships quickly and offer solid financial advice and solutions.

If this sounds like you, we’d be delighted to receive your application.

 What We’re Looking For:

 · CCAB qualified or equivalent or qualified by experience

· Good leadership skills to motivate and manage the team

· Substantial accountancy experience within commercial, charitable or public sector environment with understanding of relevant financial regulation

· Ability to make decisions by analysing financial information and in turn set priorities and achieve goals

· Experience of producing accurate forecasts, generating savings and ensuring cash flow

· Ability to work with complex data and produce detailed reports with recommendations

What we offer in return:

 · The opportunity to be part of an amazing growing charity

· Competitive salary, generous holiday entitlement

· Wellbeing programmes, Reward Gateway retail discounts & financial tools

· The opportunity to develop and grow your financial career within the charity sector

Epic is looking for a Finance & Administration Officer to support the Operations Department of an international charity supporting high-impact non-profit organisations.

The Finance & Administration Officer will work under the leadership of the Director of Finance & Administration. 

This position will allow the successful candidate to acquire hands-on experience across payroll coordination, organisational operations, financial administration, and grantmaking support within a fast-growing international non-profit organisation. As a portion of the Epic team is based in Paris, a good working knowledge of French (spoken and written) is required.

This position will work with a deeply engaged team in an international environment. Given the versatile nature of the responsibilities and the small team size, candidates will need to demonstrate flexibility, adaptability, and the ability to take ownership while working independently.

Epic offers an enriching and agreeable work environment with opportunities for professional growth and network development. This is an exciting opportunity to join an innovative organisation that places social impact at the heart of its mission.

Responsibilities 

Financial & Grant Coordination

• Support Epic’s bi-annual grantmaking process, including but not limited to drafting and distributing grant agreements and archiving documentation.

• Manage the process of financial reporting from Epic’s portfolio organisations, coordinating with the Operations and Programs teams to verify compliance with Epic’s reporting requirements.

• Assist with administrative monitoring of supported organisations, including data collection and documentation management.

• Process invoices and reimbursements, maintaining accurate payment trackers and supporting financial operations.

• Collect, organise, and archive invoices and accounting documentation to ensure financial compliance and efficient record keeping.

• Initiate bank transfers in the absence of the responsible person.

• Review donation records in Salesforce, help reconcile them with the accounting records, and ensure supporting documentation is complete and properly archived.
   

HR admin & Payroll Management

• Maintain and update HR policies, including the Employee Handbook, ensuring compliance with labour laws and regulations in the UK and France.

• Manage employment contract administration for employees, interns, volunteers, and consultants or any other type of contracts across France and the UK, ensuring compliance with relevant legal frameworks.

• Manage payroll for France and the UK directly through the PayFit payroll platform, ensuring accuracy, timely processing, and compliance with local employment and tax regulations.

• Coordinate relationships with external benefits and training partners (e.g. healthcare providers, occupational health department (France), and training bodies.

• Support managers with recruitment and onboarding processes across teams (distributing screening questionnaires, preparing onboarding plans, coordinating onboarding logistics, etc.).

• Manage administrative onboarding and offboarding for employees, interns, and volunteers, ensuring a smooth and well-structured integration and offboarding process. 

• Help organize team trainings and monitor individual staff trainings.

• Manage and update workplace risk assessments.

• Help manage all other obligatory processes stipulated by the labour code.

Operations & Administrative Management

• Conduct research and manage procurement processes for administrative goods and services.

• Maintain office supplies, services, and operational inventory, ensuring timely procurement and efficient management.

• Support regulatory declarations and submissions to relevant authorities and institutional stakeholders.

• Contribute to the optimisation and streamlining of administrative and operational workflows.

Other Responsibilities

• Provide support on additional HR, financial, or operational projects as required.

• Any other task that may be requested in the scope of these general responsibilities.

Position Requirements

• Must have the right to work in the United Kingdom 

• Proven professional experience within a startup or small non-profit/charity environment, demonstrating the ability to operate effectively in a fast-evolving international organisation.

• Dynamic, open, and autonomous disposition 

• Strong organisational and project management skills with the ability to manage multiple priorities with an impeccable attention to detail

• Good knowledge of HR administration and employment practices in international or multi-country environments

• Excellent level of English and professional working proficiency in French (written and spoken). Please note that interviews will be conducted in both English and French. 

• Mastery of Google Suite and the Microsoft Office Suite. Experience with Salesforce or another CRM is also desired.

• Minimum of 4 years of relevant professional experience 

Contract Details

• Position based in London, UK.

• Contract type Permanent – Full-time

• Working hours: 40 hours per week

• Salary range: £32-37k / gross annual

• Position to fill as soon as possible.

Employee Benefits 

• Flexible Work Arrangements: Up to 2 days of teleworking per week.

• 5 weeks of paid holiday annually, not including bank holidays, with additional office closure between Christmas and New Year's. 

• Access to private healthcare coverage through our healthcare partner, BUPA, fully covered by Epic for the employee and 50% coverage for partner and/or dependents. 

• Retirement Savings Plan: Enrolling in a company-sponsored retirement savings plan with employer contributions 3%.

• £150 culture/sport allowance per year for all eligible staff on a permanent contract and who have successfully completed their trial period.

• Workplace Amenities: Access to modern workplace amenities: onsite cafes and snacks, and recreational facilities.

At Birmingham Women’s and Children’s Hospital  Charity, we believe there’s always more we can do for our women and sick kids. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home.

The Finance Lead has a crucial role in assisting the Head of Finance with ensuring the effective running of the Finance department, taking responsibility for the management and oversight of the day to day operations of the Finance function of the Charity and its trading subsidiary.

To thrive in this position, you’ll need to take responsibility for the management and oversight of the day-to-day operations of the finance function of our charity and its trading subsidiary.

Key responsibilities include:
• Managing the bank relationships including bank accounts and cash positions to ensure accuracy within the CRM and finance system.
• Managing the accounts receivable, accounts payable, procure to pay and general ledger functions of the charity in accordance with the chart of accounts to ensure the integrity of the management and statutory accounts.
• Working alongside the People and Culture Team and the charity’s external payroll provider to receive, reconcile and input the monthly payroll into the finance system.
• Maintaining the charity’s investment positions and accurately reflecting the current market values in the accounts.
• Assisting with the preparation of the quarterly management accounts as well as the preparation of the annual accounts for inclusion within the annual report ensuring they are compliant with the FRS 102 and the Charity SORP.
• Being a key representative during the annual financial audit process including the production of auditable working papers to ensure audit completion.
• Managing the day-to-day finance function of the charity’s trading arm, Red Balloon Trading, including assisting with the quarterly VAT return and the preparation of the annual accounts.
• Maintaining the integrity of the charity ledger, ensuring all transactions reflect a true and accurate position of the charity as well as maintaining the records for creation of new funds, customers and suppliers.
• Delivering line management of two Senior Finance Officers. Providing guidance with all day-to-day activities, being a role model and mentor to aid their personal and professional development.
• Liaising regularly with external bodies as well as maintaining strong relationships with all departments within the charity.

What we offer: 

• Flexible and hybrid working to support work-life balance 
• Generous annual leave entitlement with additional leave for long service  
• Enhanced sick pay
• Enhanced Maternity Pay 
• Employee Assistance Program and Lifestyle Savings
• Free flu jabs
• Cycle to work scheme 
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 
• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

Finance Officer

Birmingham LGBT is seeking to appoint a Finance Officer to provide professional financial support to the organisation and to join the motivated and enthusiastic team at the Birmingham LGBT Centre, 151 Hurst Street, Birmingham B5 6EW. We are offering a permanent contract, full-time (37 hours per week) with occasional evening and weekend work. The post-holder will be entitled to 25 days’ annual leave, plus bank holidays. The salary is £27,506 per year, plus up to 5% matched pension contributions.  

If you would like to apply for this post, please download an application pack from our website, complete the application form and the equal opportunities monitoring form and email them to us, or print the forms, complete them and deliver them to the address above.

The closing date for the receipt of applications is 5pm on Sunday 12 April 2026.

Interviews for shortlisted candidates will be held shortly after the closing date.

The Corporate Partnerships Officer will account manage and deliver the Corporate Membership
programme. They will also support the Corporate Partnerships Manager to deliver larger scale, high profile
Corporate Partnerships, ensuring excellent customer service is provided at all times to facilitate renewal
and growth of relationships.
In addition, the role will actively support the team to secure new business opportunities, supporting with
research and proposal writing and managing their own prospect pipeline to help meet team-wide income
goals.
Serving as the backbone of the team, the role will work across a variety of administrative and financial
processes as well as leading on all corporate member events and managing the corporate team’s
participation in Development wide events such as exhibition private views.
This multifaceted role presents an excellent opportunity for learning and professional development, making
it ideal for a candidate eager to develop their career in fundraising and contribute to the work of an exciting
multi arts venue at a key point of change for the organisation. The successful candidate will be supported to
gain experience across the full spectrum of Corporate Fundraising activity.

The Digital Marketing Manager is accountable for the delivery and performance of our website, email, SEO, PPC, paid-social and CRM marketing, ensuring all our digital channels are optimised for both awareness and income generation.

This is a hands-on role which will see you deliver key activity as well as lead a small team in prioritising and evaluating work across digital channels, using data and insight to inform decisions. To spearhead and champion our digital marketing transformation, you’ll need to be a results driven and experienced professional, who thrives in a fast-paced environment. Your skills and passion will see you:
• Develop and implement a comprehensive digital marketing strategy aligned with our income growth objectives.
• Deliver and continually improve how we connect with our audiences, primarily through (but not limited to) strategic use of email, website management, SEO, PPC, paid social and CRM marketing.
• Identify opportunities to maximise online brand awareness, engagement and revenue generation.
• Track, analyse and report on digital performance metrics, owning KPIs for traffic, conversion, income and engagement, as well as providing actionable insights and data to improve and inform digital marketing effectiveness.
• Own website performance by managing content within the CMS, improving user journeys, implementing SEO best practices and using data and analytics to increase visibility, traffic and conversion rates.
• Plan, execute and optimise our paid advertising accounts, including Google Ads and paid social platforms (e.g. Meta), using A/B testing to ensure they are data-driven, costefficient and deliver ROI and income.
• Lead and deliver email and CRM activity (including building campaigns, managing audiences, segmentation and automation), ensuring data, templates and journeys are optimised for engagement and conversion, using performance and insights to drive improvements.
• Embed a culture of data-driven decision making and bring visibility and transparency to digital marketing activity by regularly reporting impact against objectives, trend spotting as well as using a variety of data and analytics tools to raise the profile and understanding of digital marketing across the charity.
• Work closely with the Data team to ensure digital and data strategies align and data between digital channels is automated, accurate and can be reported on effectively.
• Safeguard the integrity of the charity’s digital presence ensuring it complies with data protection regulations and any other applicable legislation.

 

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 

• Employee Assistance Program and Lifestyle Savings

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

We will be interviewing for this role on 15th May at our Charity Office based in Birmingham City Centre.

Are you an experienced fundraiser, skilled in crafting persuasive appeals and telling moving stories of impact and change? We have a fabulous opportunity for you to use your creative and organisational skills to make a difference to families in South London and East Surrey.

Our programmes include individual family support, domestic abuse recovery and a range of parenting and group work programmes to enable families to thrive.

The core of your role will be in generating funds from trusts, foundations and grant making trusts.

• Identify and research prospective funders aligned with Welcare’s priorities.
• Develop tailored, high-quality grant applications, expressions of interest, and monitoring reports.
• Manage a rolling pipeline of small, medium, and large grant opportunities.
• Lead on multi-year and restricted funding applications where appropriate.
• Ensure accurate tracking of deadlines and submissions using eTapestry (Blackbaud’s CRM/Supporter Management System)
• Work closely with CEO, Head of Practice and Business Manager to gather data, case studies, and outcomes.

• Translate impact data into compelling narratives aligned with funder priorities.
• Support development of monitoring and evaluation frameworks to strengthen future bids.

Salary:  £41,771 FTE (pro-rata £25,062)

Fully remote working

Generous Annual Leave allowance

Longlisted candidates will be required to complete a full application form prior to interview.

Application closing date: 6 April 2026

Interview date: rolling interview