Customer accounts officer jobs

An excellent opportunity has arisen to join the Medair UK team as we are seeking a part-time Operations Support Officer to provide crucial support in a varied role. The post holder will be responsible for Medair UK’s financial and office administration, including maintenance of the organisation’s CRM database and some fundraising support. You will ensure the accurate processing and timely delivery of donor and financial information and acting as first point of contact for the organisation, you will be responding to supporter enquiries. You will also provide general office, and IT support to the Head of Operations.

About Medair UK

Medair is a Christian humanitarian organisation that responds to conflict, disease, and disaster so that the world’s most vulnerable and hard-to reach people can live with dignity and hope. Medair UK is an affiliate of the Swiss-based humanitarian organisation, Medair International.

Together, we work in some of the most remote and difficult places on earth, empowering people to build a better future. This year our teams in Sudan have remained operational, working under the most difficult conditions, and launched a new response in Chad to support those fleeing across the borders. In the Democratic Republic of Congo, we received global coverage as one of the first responders saving the lives of communities affected by Mpox – and no lives were lost amongst those we treated. We also scaled up in Lebanon supporting at displaced communities affected by the conflict. In 2024 through our experienced national and international teams we helped 3,743,021  people across 13 countries.

About you

You will have experience of working in an office administration role, including financial processing and have proven experience with databases. You will be comfortable working with and prioritising high volumes of work. In addition to your experience of completing routine, complex tasks accurately and systematically, you will be able to maintain quality and attention to detail. Confident, polite and professional with excellent communication skills and the ability to work as part of a team, you will have strong planning and organisational skills, with experience of maintaining office and administrative systems

Key Activities

      Donation Processing

• Responsible for the timely recording and processing of all incoming donations (including via our website, bank account, third party platforms and cheques) into the Medair UK CRM (Salesforce).
• Ensure all donors receive gift acknowledgements / thank you letters corresponding to each gift received.
• Maintain up-to-date records of donors, staff and other contacts in the Medair UK database.
• Process and record completed Gift Aid declarations and support in the regular reclaim of Gift Aid.

      Financial Administration

• Inputting of all financial data (income and expenditure) into Quick Books.
• Preparing and following up suppliers invoices for payment.
• Processing expenses claims.
• Managing the banking of income and supporter cheques.
• Support the Head of Operations to implement the month and year end reconciliation process for both Salesforce and Quick Books.

      Facilities & Office Management

• Act as first point of contact for the office and public enquiries, responding to incoming telephone calls and emails.
• Answer basic enquiries about Medair's work and distributing information to supporters and others as required.
• Manage and order office supplies, stationery and equipment.
• Maintain a clean, tidy and safe working environment, administrating risk assessments, H&S and fire safety procedures.

      Information Technology

• Ensuring the maintenance of the IT system and handling minor in-house IT technical issues for staff and volunteers. 
• Liaising with the Global Support Office IT Helpdesk team to ensure the timely set up of IT for new staff and volunteers – i.e. setting up email addresses, and relevant permissions.
• Ensuring that IT permissions are current, and that these are amended as and when staff and volunteers leave.
• Assisting with continuous improvements in Medair UK’s use of IT.

​    Engagement Support

• Supporting fundraising activities with data segmentation and the production of standard and custom reports in Salesforce
• Supporting the production and automation of email newsletter and appeals via Campaign Monitor
• Setting up new Salesforce campaigns with tailored reports and dashboards to track donations.
• Producing digital surveys and web-forms as required.
• Providing support to Medair’s virtual events, including the technical administration of Zoom and pre and post event attendee administration.           

      HR Administration

• Organising and co-ordinating staff and volunteer inductions ensuring that the induction checklist is completed.
• Supporting the Head of Operations with team training and organisational learning and development opportunities.

Qualifications - DESIRABLE

• Vocational qualification in business or financial management / administration desirable

 Languages

• Excellent English (spoken and written).

 Experience / Competencies – ESSENTIAL

• Experience of office administration / financial administration
• Experience of Microsoft Office solutions, including proficiency in Excel, Word, Internet and email use 
• Experience of fundraising or other database(s), ideally Salesforce and Campaign Monitor
• Experience of finance packages
• Able to work to tight deadlines
• Capable planner with attention to detail for data quality, accuracy and consistency
• Clear spoken and written communicator
• Strong team player
• Ability to handle a wide and varied workload and work on own initiative
• Inspired by and in full agreement with Medair’s Christian values and ethos
• Willing to contribute to the spiritual life of the team including prayer meetings
• Willingness to be flexible in terms of hours worked at occasional, but inevitable moments of crisis

Experience / Competencies – DESIRABLE

• Experience and proficiency in the use of Salesforce and Quickbooks
• Knowledge or experience in the HR, IT or Office Management disciplines
• Experience in charity sector
• Experience in relief / development work
• Understanding of Humanitarian Issues

Contract Details: Part-Time (3 to 4 days/wk to be mutually agreed), permanent

Salary: £28,900 (pro rated to agreed part-time hours)

Closing date: Tuesday 21st April, 5pm. Interviews likely to be held on Wednesday 29th or Thursday 30th April. 

Workplace:  Medair UK office is based in Kennington, London. There is possibility to adopt hybrid working, but with a minimum of at least 2 days in the office.

Only those eligible to work in the UK can apply.

NOTE: In order to maintain the organisation’s Christian ethos, there is a genuine occupational requirement for the holder of this Medair UK position to be a committed Christian

THE ROLE

Job Title: Head of CRM

Reports To: Chief Executive

Location: Remote and hybrid working (occasional travel to SportsAid Head Office)

Salary: £60,000 per annum FTE; pro-rated to £36,000 per annum for 3 days/week

Contract: Permanent; part-time

Hours of work: Part-time position, approx. 21 working hours a week (3 days per week), some evening work may be required from time to time, reasonable flexible work options are available.

CONTEXT & PURPOSE OF ROLE

SportsAid is currently implementing Salesforce Nonprofit Cloud as our new organisation-wide CRM platform to strengthen engagement with athletes and their parents/care-givers, supporters and funders, partners, alumni, volunteers and other key stakeholders.  The Head of CRM will provide strategic and operational leadership for the charity’s CRM function.  

Initially the focus of the role will be to realise the value of the implementation, including adoption, embedding ways of working and processes across teams, improving data quality, refining reporting, ensuring good system governance and optimising organisation-wide usage. 

Longer term, the role will develop and lead a CRM roadmap, identifying priorities and enhancements for future development and planning the strategic evolution of our new CRM ecosystem and long-term sustainability of our Salesforce Nonprofit Cloud platform.

You will lead organisational change, embed best practice CRM processes, ensure high-quality data governance and maximise the value of CRM insights to support fundraising, programme delivery, marketing, partnerships and impact reporting.

BACKGROUND

Founded in 1976, SportsAid is a national charity that provides recognition and financial help to emerging young talented sports people – the next generation of British sporting heroes and heroines – often at a crucial time in their personal and sporting development. 

SportsAid’s Mission is to champion and support the next generation of athletes to fulfil their potential in sport and life.

We put athletes first.  We champion fairness and inclusion.  We work together.  We are ambitious and accountable. 

We bring together partners, supporters and alumni to provide financial help, trusted guidance and belief – particularly at the moments when staying in sport becomes hardest.  For decades, we have been side by side with Britain’s greatest emerging sporting talent, from Mo Farah to Jessica Ennis-Hill to Ade Adepitan, Paula Radcliffe and so many others to give them vital support before they became Olympian and Paralympian stars. 

SportsAid manages and delivers several programmes of support including SportsAid Athlete Awards, the Talented Athlete Support Scheme (TASS), the Diploma in Sporting Excellence (DiSE) and Backing The Best.

KEY RESPONSIBILITIES

 CRM Strategy & Leadership

• Champion CRM adoption across all function areas.
• Serve as the internal subject matter expert on CRM best practice.
• Lead continuous improvement and optimisation of the platform.
• Develop and deliver a multi-year CRM roadmap aligned to organisational strategy.
• Act as Product Owner for Salesforce Nonprofit Cloud.

 Salesforce Nonprofit Cloud Implementation & Optimisation

• Lead final configuration, rollout and optimisation of:

• • Constituent management
  • Fundraising and donation management
  • Grants management
  • Beneficiary engagement
  • Programme and impact tracking

• Configure and manage:

• • Custom objects, fields, page layouts, record types
  • Validation rules and automation
  • Reports and dashboards
  • Permission sets and role hierarchy

• Oversee integrations (eg website forms, email marketing platforms, finance systems, payment gateways).
• Manage sandbox environments, release cycles and change control.
• Liaise with external Salesforce implementation partners where required.

 Data Governance & Compliance

• Develop and enforce data governance policies and procedures.
• Ensure compliance with:

• • UK GDPR
  • Fundraising Regulator guidance
  • Charity Commission reporting requirements

• Maintain data integrity, security and role-based access controls.
• Implement duplicate management, data cleansing and quality assurance processes.
• Develop data retention and archival policies.

 Reporting, Insight & Impact Measurement

• Develop organisation-wide reporting frameworks.
• Build dashboards to support:

• • Fundraising performance
  • Beneficiary progression
  • Partner engagement
  • Impact reporting

• Ensure reliable KPI tracking aligned to Board reporting requirements.
• Support data-driven decision making at SMT and Board level.

 User Adoption & Training

• Develop and deliver a CRM training strategy for all staff.
• Create user guides, process documentation and onboarding materials.
• Provide ongoing support and troubleshooting.
• Establish and support CRM ‘champions’ (super-users) across function teams.
• Monitor adoption metrics and address any resistance to change.

 Supplier & Stakeholder Management

• Manage relationships with Salesforce partners and third-party vendors.
• Oversee licence management and budget control.
• Contribute to digital transformation projects across the charity.

ESSENTIAL SKILLS & EXPERIENCE

 Experience

• Substantial experience of a similar role within a UK charity (essential).
• Experience with:

• • Marketing Cloud Account Engagement (Pardot)
  • Experience Cloud
  • Payment integrations (eg Stripe, FinDock)
  • Grants management workflows

• Experience managing small CRM or data teams.
• Understanding of impact measurement frameworks in sport or social change.

Salesforce & Technical Expertise

• Significant experience administering Salesforce Nonprofit Cloud (or NPSP).
• Salesforce Administrator certification (ADM-201); ideally Salesforce Advanced Administrator certification.
• Strong understanding of:

• • Data model architecture
  • Schema design and object relationships
  • Flow automation (Salesforce Flow)
  • Validation rules and approval processes
  • Reports and dashboard development

• Familiarity with managing integrations using APIs, middleware or tools such as:

• • REST/SOAP APIs, Zapier or similar
  • Marketing automation integrations

• Experience in implementing and managing Salesforce Applications.
• Experience managing CRM data migrations.
• Understanding of role hierarchy, profiles and permission sets.

 CRM Leadership Experience (ideally involving Salesforce)

• Proven experience leading CRM implementation or major system transformation.
• Experience developing CRM strategies in a UK charity, membership or sport organisation.
• Experience driving organisational adoption and behavioural change.
• Demonstrable success improving CRM data quality and insight capability.

 Data & Governance

• Strong understanding of:

• • UK GDPR and data protection principles
  • Data governance frameworks
  • Information security best practice

• Experience implementing data quality monitoring processes.

Project & Change Management

• Experience managing system rollouts and phased releases.
• Familiarity with Agile or iterative delivery approaches.
• Strong stakeholder engagement skills across technical and non-technical audiences.
• Ability to translate operational needs into technical CRM solutions.

 Communication & Leadership

• Excellent written and verbal communication skills.
• Ability to influence senior leaders and Board members.
• Strong facilitation and training capability.
• Collaborative, solutions-focused and pragmatic approach.

 Personal Attributes

• Strategic thinker with strong operational delivery capability.
• Highly organised with attention to detail.
• Comfortable working in a growing and evolving organisation; happy to be ‘hands on’.
• Passionate about the power of sport to change lives.
• Committed to inclusion, diversity and safeguarding principles.

WHAT WE OFFER

• The opportunity to lead SportsAid’s digital transformation to ensure the charity is enabled to make a lasting impact on the lives of young athletes and their families.

• A collaborative, supportive working environment where your ideas and contributions are valued.

• Professional development opportunities to enhance your skills and grow within the role.

• Flexible working: reasonable flexible, remote and hybrid working options are available.

• Salary: a FTE salary of £60,000 per annum; pro-rated to £36,000 for 3 days/week.

• Pension: SportsAid makes a contribution of 3%, and the employee makes a minimum contribution of 5%.

• Healthcare: membership of the SportsAid private health insurance scheme is available for the employee with premiums paid by SportsAid.

• Cycle to Work Scheme: available to all staff. 

• Death in Service Benefit: inclusion in company scheme. 

• Season ticket loan: an interest free loan is available to all staff.

• Holidays: 25 days per year, plus Bank Holidays, increasing by 1 day for each year of service, up to 30 days (pro-rated for part-time roles). 

APPLICATION PROCESS

Please apply with your CV and a one page cover note on how you meet the essential criteria – the application deadline is by 5pm on Friday 17th April 2026.

On receipt of your application, you will be sent a confidential equal opportunities form, which all applicants will be asked to complete.  Shortlisted applicants will be notified by Wednesday 22nd April 2026 to have a preliminary online conversation with the recruiting panel (including the Chief Executive and the database implementation consultant).

Interviews will be held in person on Thursday 30th April 2026 at the SportsAid office in London.

SportsAid recognises that certain sections of the community have been affected by structural inequities and may be denied the opportunity to participate equally and fully in sport at all levels. SportsAid as an organisation believes our role is to remove the barriers that our most under-served, at risk and minoritised groups of young people experience when trying to access sport and physical activities.

SportsAid therefore positively welcomes, and seeks to achieve, diversity in our workforce and that all job applicants, volunteers and employees receive equal and fair treatment. We positively encourage applications from all candidates regardless of age, race, ethnicity, gender, disability, marriage and civil partnership status, gender identity, background, religion, faith, sexual orientation, maternity status, pregnancy, belief or nationality.

NOTES:

The SportsAid office is in London, but this role can be based remotely.

As the role may involve indirect, online contact with young people, the appointee will be required to undergo an enhanced DBS check in relation to the post.  

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Department background

The finance team manage the finances and budgets of Toynbee Hall and Toynbee Hall Trading including the following responsibilities:

• Budgeting, forecasting and management accounts

• Financial accounting including annual reporting and tax

• Financial transactions including sales and purchase ledger, treasury and payroll

• The team comprises of Finance Director and Operations, Financial Controller and Finance Officer.

How we work

Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role.

Job Purpose:

To process sales and purchase ledger transactions, ensure that the organisations financial transactions are properly recorded and that there is strong financial control. 

Job Description:

Assistant Accountant Responsibilities and Accountabilities:

Process financial transactions, including:

• Raise Venue Hire sales invoices

• Post purchase invoices into SAGE

• Analyse, follow up and post credit card payments

• Maintain journal log book

• Raise and process intercompany invoices Help maintain good financial controls, including:

• Bank reconciliations

• Credit control

• Manage petty cash facilities & check operation of imprest system

• Assist in the production of quarterly VAT returns for review by line manager in accordance with company procedures

Assist with the financial reporting of the organisation, including:

• Assist in the month end process:

o Process monthly journals

o Calculate and process accruals and prepayments

• Provide financial information to budget holders

• Produce ad hoc and regular financial reports, as required

• Assist with the production of the annual statutory accounts

Assist with administration and the general functioning of the Finance Department:

• Attend staff and team meetings

• Manage systems administration by keeping the information on the company’s systems, including SAGE and supporting the Financial Controller as required

• Deal with queries from team and stakeholders

Support the annual audit process, including:

• Compilation of necessary information

• Production of supporting working papers

Provide cover for the Finance Officer role and reasonable cover for the Financial Controller

Perform any other tasks as reasonably required

Key Knowledge and Skills:

Strong accounting capability to be able to create accounting journals, accruals and prepayments.

Hands on accounts experience and proficiency with accounting systems (preferably Sage 200)

Very good Excel spreadsheet skills.

At least part qualification with CIMA/ACCA

Good analytical skills to understand financial reports

Good communication skills.

Personal Qualities:

Able to work in a busy office environment which demands high levels of concentration while inputting, checking and making calculations whilst also responding to staff/ customer enquiries.

Be diligent and take ownership of activity outcome.

Develop an understanding of and commitment to the organisation’s values, including equal opportunities and diversity.

Willingness to participate in training and other professional development activities.

Willingness to work in the sector and possess an understanding of the core values of the Charity.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan
• Perk Box

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

Application deadline: 7th May 2026

We are looking for a CRM & Data Officer to take ownership of HorseWorld’s supporter data and CRM system—ensuring it is accurate, compliant and actively enabling our fundraising to grow.

At HorseWorld, we believe in the power of horses to change lives.

For over 70 years, we’ve rescued, rehabilitated and rehomed horses, ponies and donkeys in need. Today, that work reaches further—through our Discovery programme, we partner rescued horses with children and young people who are struggling in mainstream education, helping them rebuild confidence, connection and a sense of possibility.

We are growing our impact, and with that comes the need for strong foundations.
Behind every donation, every supporter, every horse and every young person we reach, there is data we must be able to trust.

This role sits at the heart of that.

The Role

This is a pivotal role within our fundraising team. You will be the person who makes sure our systems work, our income is correctly recorded and reconciled, and our data is handled with care and integrity.

You will work closely with fundraising and finance colleagues, and with the CEO, to ensure that our data not only meets regulatory requirements, but supports better decisions, stronger relationships and increased income.

This is not just about maintaining data.
It’s about making it useful.

Key Responsibilities

CRM & Data Management

• Own and manage HorseWorld’s CRM system, ensuring data accuracy, integrity and usability
• Act as system administrator and lead on any future development or upgrades
• Produce reports and insights to support fundraising performance and decision-making
• Support colleagues to use the CRM effectively through guidance and training

Data Protection & Compliance

• Work with the CEO to ensure compliance with GDPR and relevant fundraising regulations
• Act as a key point of contact for data protection queries and audits
• Maintain clear processes, documentation and staff understanding of data responsibilities

Fundraising Operations & Financial Reconciliation

• Reconcile all fundraising income through the CRM with the Accounts team on a monthly basis
• Ensure all income streams (online platforms, standing orders, events, etc.) are accurately recorded and monitored
• Support fundraising activities and events with data and financial processes

Gift Aid

• Manage and improve Gift Aid processes to ensure efficiency and compliance
• Submit accurate monthly claims and maintain robust records
• Ensure readiness for HMRC inspection at all times

Lottery Administration

• Record and monitor lottery income
• Complete required returns to the Gambling Commission
• Ensure compliance with all relevant regulatory requirements

About You

You are someone who takes pride in getting things right.

You are naturally organised, detail-focused and comfortable working with data, systems and processes. You understand that accuracy matters—not just for compliance, but because it underpins trust, income and impact.

You are equally comfortable working independently and as part of a team, and you bring a practical, problem-solving mindset to your work.

You don’t just keep systems running—you look for ways to make them better.

Experience & Skills

Essential

• Experience working with CRM systems and managing data accurately and systematically
• Strong Excel and IT skills
• Experience in administrative roles involving finance and/or donor data
• Confidence in reconciling income and producing reports
• Ability to manage multiple priorities and meet deadlines
• Strong attention to detail and analytical thinking

Desirable

• Experience in a fundraising or charity environment
• Knowledge of Gift Aid and charity income processes
• Experience with Beacon CRM or similar systems
• Understanding of GDPR and data protection requirements

Personal Qualities

• Aligned with HorseWorld’s values: Caring, Collaborative, Proactive, Adaptable, Inclusive
• A collaborative team player who builds strong working relationships
• A proactive problem-solver with a “can do” attitude
• Comfortable taking ownership and working with minimal supervision
• Motivated by the impact of our work with horses and young people

Why This Role Matters

Every donation we receive, every supporter we engage, and every programme we deliver relies on data being accurate, compliant and usable.

In this role, your work will directly support:

• the growth of our fundraising income
• the strength of our supporter relationships
• and ultimately, the number of horses and young people we can help

It’s a role with real responsibility—and real impact.

Tender is a nationwide charity harnessing the power of drama and the arts to educate children, young people and adults about healthy relationships. Our innovative, interactive approach empowers children, young people and adults with the skills and knowledge to recognise unhealthy relationships, nurture healthy ones, and seek support if they need help.

The Finance & Operations Officer plays a central role in ensuring the smooth financial and operational running of Tender, supporting the organisation’s ability to deliver its mission effectively. The role spans core finance functions—including payroll, payments, reconciliations, budgeting support and financial reporting—ensuring that Tender maintains robust financial controls and compliance across all statutory and regulatory requirements. It also involves close collaboration with suppliers, funders, auditors and internal teams to support the Finance Director in producing financial plans, forecasts, annual accounts and audit preparation.

Alongside finance, the post holder is responsible for managing key operational areas including HR administration, ICT coordination, office management, and internal communication processes. This includes overseeing recruitment and onboarding processes, maintaining HR policies and procedures, ensuring effective cross-team collaboration, managing external service providers, and maintaining an efficient administrative and operational environment. The role requires someone who can work autonomously, use sound judgement, implement effective processes, and ensure alignment of systems across the organisation.

A successful Finance & Operations Officer will also contribute to organisational development by ensuring that policies, procedures and workflows are up to date, compliant and reflect best practice. With responsibilities that touch every part of the charity, the post holder acts as a vital hub for coordination, problem‑solving and continuous improvement, helping Tender maintain a high‑functioning, values‑driven working environment.

To be successful in this role, in the first 6 months you will have:

• Established reliable financial processes by ensuring accurate and timely payroll, payment cycles, reconciliations and financial reporting, maintaining full compliance with Tender’s financial controls and statutory requirements.
• Strengthened core operational systems by updating and consolidating HR, ICT, office management and policy frameworks, ensuring staff understand and follow consistent organisational processes.
• Improved cross‑team coordination by streamlining internal communications and embedding efficient administrative workflows, enabling smoother collaboration across finance, HR and operational functions.

Please refer to the full job description and person specification in the full recruitment pack for further details.

We are recruiting for six Funding Officer roles for our Scotland Funding Team.

Place Teams: One Permanent position and three 12-month contracts.

Scottish Land Fund work: One Permanent position and one FTC until March 2027

• Are you a confident communicator who enjoys working with people?
• Do you see the potential in ideas as well as the challenges?
• Are you passionate about the power of communities to change things for the better?

If that sounds like you, we’d be delighted to hear from you.

​You’ll be part of a team of Funding Officers, led by a Funding Manager, responsible for our grant-making activity in a geographical area or thematic approach. There are eight place teams in Scotland each covering a different geographic region with between 4 and 8 Funding Officer’s in each team. We also have a small number of thematic-led teams with a country-wide brief. Funding Officers work on grant-making activity within specific boundaries and are the main point of contact for all grant-holders and applicants in that area.

​Alongside our place teams, we are also recruiting staff for our Scottish Land Fund work. The roles (one permanent and one fixed term until 31st March 2027) will initially be attached to the Scottish Land Fund. 

Role Expectations

You will provide advice to prospective applicants, assess applications and will be in regular contact with grant-holders as they progress with their projects. Your recommendations will guide decisions on awarding grants and how we support grant-holders. You will contribute to learning and evaluation of our work, outreach and stakeholder engagement in your area of interest. You will ensure that our funding responds to the local context and our commitment to equity and inclusion. You will be expected to challenge yourself and colleagues to continually improve the way we work.

You will be responsible for understanding how an organisation’s ideas align with our funding priorities and making good judgements about when to take an application further or when to signpost to alternative opportunities. You will be able to communicate clearly and concisely your recommendations about who and what we fund. Your natural curiosity combined with a genuine interest in people and projects in your area will enable you to try new approaches and develop your understanding of what works. 

During your first few weeks of on-boarding with the Fund, in person training will be delivered in our Glasgow office. After the initial training period, work patterns are more flexible. We currently operate a hybrid work model which includes office, community and home working. In a typical week most full-time Funding Officers would be likely to spend a mixture of times in this approach.  Part-time and non-standard work patterns will be considered.

Skills & Requirements

We are looking for talented people from a wide range of backgrounds, cultures and experiences who share our values and are passionate about making a difference through our funding. Whether through lived or gained experience, you will bring a strong understanding of the communities we work with.

Interview details:

• Date: 20th April 2026
• Format: In-Person. 
• Location: Glasgow G2

For an informal discussion about the role, please contactt recruitment team. 

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential Criteria:

• Demonstrates strong skills in analysing complex information and data with a natural curiosity and ability to question - We’re looking for people who can bring together information from a range of sources to make decisions and can clearly explain their judgement to others.

• Experience of or working in the third sector – The Third Sector makes up the bulk of our customers. We’re looking for people with an active interest or experience in the third sector in Scotland and working with under-represented communities.

• Delivers high quality results and has a passion to achieve constructively – You want to do well, get satisfaction from achievements, have an eye for detail and a concern for quality in your work efforts. Your enthusiasm will encourage others and will contribute to our culture.

• Natural relationship builder who imparts confidence with honesty and integrity - We’re looking for people who can develop productive working relationships with people inside and outside an organisation and are committed to equity, diversity, and inclusion.

Desirable Criteria:

• An effective team player who values sharing but can also take the lead when required - We’re looking for people who can plan and organise their own time to meet regular deadlines and complete varied tasks and projects. At the same time you’ll thrive working with others and having shared goals and workloads.You’ll be comfortable taking the lead for some aspects of work and will generally be someone who is available to help others.

• Understanding of great customer service – You know what excellence feels like when you receive it and you’ll want to achieve similar high standards in your own practice such that customers value you, your contribution and will speak highly of your contributions.

• Confident in presenting to external audiences – You’ll be comfortable sharing information in clear and understandable formats, leading discussions and listening carefully to contributions.

• Demonstrates a compassionate approach to sensitive issues that helps put others at ease - We’re looking for people who understand that social connections and community activities are at the heart of creating healthier, happier lives and a flourishing society.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

At Birmingham Women’s and Children’s Hospital  Charity, we believe there’s always more we can do for our women and sick kids. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home.

The Finance Lead has a crucial role in assisting the Head of Finance with ensuring the effective running of the Finance department, taking responsibility for the management and oversight of the day to day operations of the Finance function of the Charity and its trading subsidiary.

To thrive in this position, you’ll need to take responsibility for the management and oversight of the day-to-day operations of the finance function of our charity and its trading subsidiary.

Key responsibilities include:
• Managing the bank relationships including bank accounts and cash positions to ensure accuracy within the CRM and finance system.
• Managing the accounts receivable, accounts payable, procure to pay and general ledger functions of the charity in accordance with the chart of accounts to ensure the integrity of the management and statutory accounts.
• Working alongside the People and Culture Team and the charity’s external payroll provider to receive, reconcile and input the monthly payroll into the finance system.
• Maintaining the charity’s investment positions and accurately reflecting the current market values in the accounts.
• Assisting with the preparation of the quarterly management accounts as well as the preparation of the annual accounts for inclusion within the annual report ensuring they are compliant with the FRS 102 and the Charity SORP.
• Being a key representative during the annual financial audit process including the production of auditable working papers to ensure audit completion.
• Managing the day-to-day finance function of the charity’s trading arm, Red Balloon Trading, including assisting with the quarterly VAT return and the preparation of the annual accounts.
• Maintaining the integrity of the charity ledger, ensuring all transactions reflect a true and accurate position of the charity as well as maintaining the records for creation of new funds, customers and suppliers.
• Delivering line management of two Senior Finance Officers. Providing guidance with all day-to-day activities, being a role model and mentor to aid their personal and professional development.
• Liaising regularly with external bodies as well as maintaining strong relationships with all departments within the charity.

What we offer: 

• Flexible and hybrid working to support work-life balance 
• Generous annual leave entitlement with additional leave for long service  
• Enhanced sick pay
• Enhanced Maternity Pay 
• Employee Assistance Program and Lifestyle Savings
• Free flu jabs
• Cycle to work scheme 
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 
• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

Finance Officer

Birmingham LGBT is seeking to appoint a Finance Officer to provide professional financial support to the organisation and to join the motivated and enthusiastic team at the Birmingham LGBT Centre, 151 Hurst Street, Birmingham B5 6EW. We are offering a permanent contract, full-time (37 hours per week) with occasional evening and weekend work. The post-holder will be entitled to 25 days’ annual leave, plus bank holidays. The salary is £27,506 per year, plus up to 5% matched pension contributions.  

If you would like to apply for this post, please download an application pack from our website, complete the application form and the equal opportunities monitoring form and email them to us, or print the forms, complete them and deliver them to the address above.

The closing date for the receipt of applications is 5pm on Sunday 12 April 2026.

Interviews for shortlisted candidates will be held shortly after the closing date.

Methodist Chapel Aid Ltd (MCA) is a long‑established bank specialising in lending to churches and associated organisations across the UK. As we enter a period of planned growth in both lending and deposits, we are seeking a Chief Finance Officer who will also serve as Company Secretary and act as deputy to the Chief Executive. This is a rare opportunity to shape the financial strategy of a small, regulated financial institution with a strong mission-driven purpose.

What the role offers

You will hold SMF2 responsibility and lead MCA’s financial strategy, ensure robust governance, and oversee the organisation’s financial operations. As a key member of the leadership team, you will work closely with the Board and Chief Executive to support sustainable growth, maintain regulatory compliance, and strengthen our financial systems and controls. The role combines strategic influence with hands‑on responsibility - ideal for someone who thrives in a small, collaborative environment.

Key responsibilities

• Operational Duties: Oversee the day-to-day financial operations of the Company, including financial processes, monthly and year-end accounts, staff supervision, Board reporting and support for key governance committees.
• Regulatory Compliance: Ensure the Company meets all PRA, FCA, HMRC and other regulatory requirements, including the preparation of regulatory returns and documentation.
• Financial Leadership: Provide strategic financial leadership including budgeting, forecasting, capital and liquidity planning, financial reporting, and assessment of loan applications.
• Company Secretary Duties: Support the Board in fulfilling its governance and statutory responsibilities, including maintaining statutory records and advising on governance best practice.

Further details of the responsibilities and requirements of the role are set out in the Job Description and Personal Specification available with this advert.

Essential experience and attributes

• Professionally qualified accountant (ACA, ACCA, CIMA or equivalent).
• Senior finance leadership experience, ideally within a regulated financial services environment.
• Experience preparing statutory accounts and managing external audits.
• Ability to operate effectively in a small organisation with hands‑on responsibilities.
• Experience advising Boards and supporting governance or Company Secretary functions.
• Strong analytical, financial modelling and problem‑solving skills.
• Excellent communication skills and the ability to explain complex financial matters clearly.
• Commitment to good governance.
• Adaptable, collaborative and comfortable balancing strategic and operational work.

Desirable experience

• Background in banking, mutual organisations, church or charity finance.
• Strong understanding of PRA/FCA regulatory frameworks and prudential requirements.
• Knowledge of mission‑based or niche lending sectors, particularly lending to churches.
• Experience acting as deputy to a Chief Executive or contributing to strategic planning.

Practical details

• Full‑time, based on‑site at our York office.
• Occasional travel for meetings, regulatory engagement or sector events.
• As part of a small team, flexibility and willingness to support colleagues across functions is essential.
• We are only able to consider applicants from those who are eligible to work in the UK without requiring sponsorship.

Timeline

Closing date: 1 May 2026

Interview date: 4 June 2026 (planned) in person, in York

About the role:

At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.

This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.

In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London.

About you:

• Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video. 
• Excellent verbal and written communication skills. 
• Strong organisational skills and shows enthusiasm to all duties. 
• Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution. 
• Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment. 
• High level of personal organisation with the ability to plan and prioritise own work. 
• Has experience in Microsoft applications like Microsoft Dynamics CRM. 

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified.

To be considered remove your name and other personal details from your C.V. before uploading. 

This post will require a DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.

About Emmaus

Emmaus Merseyside is an award-winning charity that empowers people to overcome homelessness for good. We provide people with a stable home and life-changing tailored support.

We’re here for people experiencing or at risk of homelessness. We see the person and their strengths – and help them get their life back on track, based on the future they want to create. As part of a nationwide movement of local Emmaus charities, we equip people with valuable skills, training and work experience to achieve their goals.

No one’s life should be defined by homelessness. In our caring community, we build on each individual’s abilities, increasing their confidence and self-esteem. The people we support have a purpose and a chance to make a real contribution to their community.

About the role

As Chief Executive Officer, you will be the heartbeat and guiding force of Emmaus Merseyside. This is a role for a leader who believes deeply in people and the power of community.

You will champion our mission, inspire our companions, staff and volunteers, and ensure our organisation continues to grow in strength, resilience and impact. Balancing strategic vision with hands‑on leadership, you will help shape a future where every person we support has the opportunity to thrive.

We are seeking a visible CEO who is grounded in the Emmaus values and passionate about supporting others to succeed. This exciting role is suited to someone who can balance strategic thinking with day-to-day involvement; who listens, brings people with them and leads with empathy, clarity and purpose.

This is an exceptional opportunity to make a tangible difference, lead an established charity, and shape the future of a community that changes lives every day.

Please find attached the Applicant Information Pack below, which includes the job description and person specification.

How to apply

To apply for the role, please download the attached Applicant Information Pack below, which includes the job description and person specification.

You are invited to submit a CV and a tailored covering letter outlining your suitability for the role, along with your alignment to our values and mission. Please apply before the closing date for applications, 10am on Friday 17 April.

Following an initial longlisting process, selected candidates will be invited to an informal conversation with a trustee. This provides an opportunity to learn more about Emmaus Merseyside, the role and our community. Shortlisted applicants will then be invited to attend a formal interview and deliver a presentation on Thursday 23 April. 

This staged approach is designed to provide a supportive and transparent experience, enabling both candidates and the Board of Trustees to explore mutual fit and leadership alignment.

HopeWorks is a community‑focused charity dedicated to improving the lives of the homeless, those in our supported accommodation, and those seeking resettlement in the UK. We are passionate about delivering high‑impact support and ensuring every pound we receive makes a meaningful difference. 

As our Finance Officer, you will play a key role in ensuring the smooth financial running of the organisation. You will be responsible for maintaining accurate financial records, supporting budget planning, managing day‑to‑day transactions, and helping produce financial reports that support strategic decision-making. This role is perfect for someone who has finance experience in the charity sector, is highly organised, confident with IT packages, numbers and financial analysis, and motivated by the vision and values of HopeWorks.

Location: 89 Addison Road, London, W14 8BZ, and other Trust sites across London

Contract Type: Full time, all year round

Salary: £31,980-£33,870

Start Date: As soon as possible

About the Role

Working closely with the Development Manager and the Development Director, you will play a key role in strengthening relationships with the Trust’s communities, supporting fundraising initiatives and delivering engaging communications and events that foster lifelong connections with the Trust and its schools.

Key Responsibilities

• Build meaningful relationships across school communities and alumni networks, bringing people together and inspiring them to support the Trust’s vision
• Lead creative fundraising and engagement initiatives, from community campaigns to reunions and events, helping to drive a vibrant culture of giving
• Boost the Trust’s growth and sustainability by supporting data‑driven fundraising, managing donor stewardship, maintaining accurate customer relationship management (CRM) records, and contributing to strong grant proposals

What We Are Looking For

The ideal candidate will be:

• A confident communicator with excellent interpersonal and writing skills who can engage a vast range of stakeholders
• Experienced in relationship management, fundraising or engagement
• Organised, detail-oriented and able to manage multiple projects simultaneously
• Skilled in using CRM systems and digital communication tools
• Passionate about education and community building
• A team player with a proactive and positive approach

About the Trust

The Saint John Southworth Catholic Academy Trust is a growing family of Catholic schools (primary, secondary and post-16), a registered charity and a trading company committed to providing an outstanding education rooted in faith, aspiration and service.

Our Shared Services Team provides high-quality professional and operational support across the Trust, enabling schools to focus on teaching, learning and pastoral care.

What We Offer

• A supportive and collaborative working environment
• Opportunities for training and development to help you grow in your career
• The chance to contribute to a trust committed to delivering high-quality education and supporting staff wellbeing
• Hybrid working during school holidays
• Access to the Local Government Pension Scheme and generous holiday entitlement

How to Apply

For further details on the role, please view the Job Description and Person Specification or visit our website to find out more about us.

To apply for this role, please complete the application forms available on our Vacancies webpage. Applications should be sent via email.

Shortlisted candidates will be called for interview upon receipt of application, therefore we advise you to submit your application as early as possible to avoid disappointment.

The Saint John Southworth Catholic Academy Trust is committed to safeguarding and promoting the welfare of young people. All roles are subject to satisfactory vetting, including an Enhanced DBS check with Children’s Barred List.

The posts below are exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) provide that when applying for certain jobs, certain spent convictions and cautions are protected and they do not need to be disclosed to employers. If they are disclosed, employers cannot take them into account.  Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website and further information about filtering offences can be found in DBS filtering guide.

Join us in our mission to cultivate an educational environment that inspires growth, respect and academic achievement!

Role Summary 

Every day, babies are born premature or sick and families face frightening uncertainty. Bliss is the UK charity working to ensure they receive the best possible care and support. We’re looking for a motivated Partnerships and Philanthropy Officer to help grow our high value income and build strong, impactful relationships with partners and donors.

• Location: Hybrid (minimum three days per fortnight in London SE1)

• Salary: £33,368 FTE

• Terms:  35 hours per week (part time considered). Permanent

Role Details 

You’ll work closely with the Partnerships & Philanthropy Manager to support and grow a portfolio of corporate partners, philanthropists and high value prospects. This varied role is perfect for someone who enjoys building relationships, developing creative proposals, and coordinating meaningful supporter engagement.
You’ll help deliver tailored stewardship, identify new opportunities, and work with colleagues across Bliss to gather compelling stories and impact data that demonstrate the difference our supporters make.
 
What you will do
•Support the delivery of Bliss’ high value fundraising strategy
•Manage and steward relationships with partners, major donors and prospects
•Prepare tailored proposals, presentations and stewardship updates
•Research prospects and sectors to help build a strong pipeline
•Coordinate meetings, events and engagement opportunities
•Work collaboratively across teams to develop strong cases for support
•Maintain accurate CRM records and support internal reporting
•Ensure all activity follows fundraising regulation and GDPR requirements
 

About you
We’d love to hear from you if you have:
•Experience managing external relationships (fundraising, partnerships, account management or commercial)
•Clear, confident and engaging communication skills
•Ability to develop tailored proposals, pitches or presentations
•Strong commercial awareness and a collaborative approach
•Excellent organisation, attention to detail and ability to manage multiple priorities
•Experience using CRMs or databases (Raiser’s Edge a plus)
•Good IT skills (Outlook, Excel, PowerPoint)
•A commitment to the aims and values of Bliss
 

For more details please view the job description and person specification attached to this advert.  

How to apply  

To apply, please submit your CV along with answers to the following three questions (instead of a supporting statement):
1.Tell us about your experience managing relationships with external stakeholders.
2.Give an example of a proposal, pitch or presentation you helped create and how you tailored it.
3.Share an example of managing multiple priorities and collaborating across teams.
 

We understand applicants may use AI tools to assist in shaping responses, which is absolutely fine — we simply ask that answers reflect your own experience.

This information is used when shortlisting candidates for interview.

It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful. 

Recruitment Timeline  

• The deadline for applications is 9am  on Monday 20 April 2026

• First round interviews will be held virtually on 27 or 29 April

• Second round interviews will be in person at our London Bridge offices in w/b 4 May