Customer care manager jobs

CPAG is seeking an AI Coordinator for a two-year fixed term to support our work in the responsible use of AI. In this role, you will lead on planning, delivering, and monitoring AI projects in collaboration with our partner organisations. This work involves the ongoing protection of CPAG's intellectual property and reputation as a sector leader. You’ll carry out regular evaluation of each project and regularly update stakeholders with performance metrics, user feedback, and impact assessments.

This new role also involves developing training materials and delivering sessions to upskill CPAG staff in AI technologies, with tailored materials for the needs of different teams. You will ‘own’ and maintain the relevant internal policy documents and processes for AI use and will oversee the use and optimisation of AI tools across the organisation. Alongside colleagues, you’ll manage risk and compliance (including legal and ethical standards) to ensure responsible AI adoption that is fully compatible with CPAG’s mission. You’ll monitor developments in AI, assessing new products for risk and opportunity, and share lessons learned across the charity.

We’re looking for someone with strong project coordination skills, experience of managing multiple stakeholders, and a keen interest in and experience of AI and emerging technologies.

This is an exciting opportunity to shape CPAG’s AI work, helping the organisation innovate and support the sector responsibly while building practical AI capability across teams.

We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack.

For more information about this post and to apply, download the AI Coordinator job pack.

If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us.

Closing date for applications: Monday 1st December 2025 (midnight)

Interviews will be held on: Wednesday 10 December 2025

In-Work Support Worker (Job Coach)
Salary: £15 p/h
Place of work: Various London locations
Reports to: Project Lead – Employment Development & Access Support
Contract period: Various hours as needed – zero hours contract (Bank Staff)

The Organisation

Action on Disability (AoD), founded in 1979, is one of London’s leading Disabled People’s Organisations. As we believe in the Social Model of Disability, our values and principles embrace inclusive and accessible ways of working both internally and in all our activities, seek the participation and contribution of our members, and encourage and respect diversity.

The organisation is a medium sized charity with a Board of Trustees, 24 staff and a strong ad hoc staff and volunteer base including many with direct experience of disability – all of whom are passionate about removing the barriers that disabled people face.

AoD provides five key services. These are: Youth, Employment, Welfare Benefits, Independent Living and Direct Payments.

AoD’s Employment Service

The Action on Disability Employment Service is setting the agenda for disability employment across London with great results. We have carved out a role, and reputation, for setting up and delivering supported internships for people with learning disabilities. We provide management, job coaching and employer engagement for over 50 young people with learning disabilities each year across our 6 internship sites.

We are looking to recruit a number of job coaches to support interns and graduates of these programs in their jobs.

Background

Action on Disability is the supported employment service partner on a number of supported internships for young people with learning disabilities around West and South London. They are looking to recruit a number of job coaches to support interns and graduates of these programs in their jobs.

The Post

The purpose of the job is to provide coaching, support and guidance to young people with learning disabilities (17+) within their workplaces. You will support interns/graduates to become independent in their roles and provide the necessary coaching, training and encouragement to enable them to succeed. You will work closely with the employer to ensure they are supported and can confidently manage and train their intern/employee once your support has been withdrawn.

Main Duties and Responsibilities

• To carry out a detailed job analysis of potential jobs / work placements
• To carry out detailed job matching of service users and jobs
• To comprehensively learn jobs across different sectors – not restricted to but potentially including – Catering, Customer Service, Administration, IT and Retail
• To implement training/coaching plans which will enable the candidates to fulfil their roles to employer standards
• To conduct regular reviews to ensure candidates are progressing within their roles and to identify and meet new support needs
• To build up natural support within employers and taper off one 1:1 job coaching over time
• To negotiate and implement disability-related reasonable adjustments on an individual basis
• To identify client’s skills, strengths, interests and aspirations to inform an ongoing vocational profile
• To liaise with managers to discuss progress and respond to issues

Organisational responsibilities

• To work in accordance with Action on Disability’s Aims, Objectives and Values
• To comply with all organisational and departmental policies and procedures, and in particular to ensure safe, fair and responsible working practices through the implementation of AoD’s Health & Safety, Equal Opportunities, Safeguarding and Confidentiality policies
• To promote the work of AoD and promote and implement the social model of disability
• To keep accurate records and provide monitoring statistics and evaluation information as required for internal and external purposes
• To participate in and actively contribute to individual supervision, training, team and organisational meetings
• To work flexibly, being prepared to perform other duties commensurate with the role, which may include new areas of operation following consultation
• Any other task appropriate to the role.

Person Specification

Essential

• High expectations for the employment potential of young people with learning disabilities
• Experience of training, education or employment support delivery for marginalised groups
• Significant and demonstrable experience of supporting people facing complex barriers to achieve their goals
• An understanding of the needs of employers and the benefits to business of having a diverse workforce
• An understanding of the Social Model of Disability and its practical application
• Ability and willingness to learn and carry out all tasks within a variety of jobs, in order to be able to coach the client
• Demonstrable experience of success in building strong and positive relationships and rapport with a wide variety of people and organisations
• Demonstrable problem-solving skills and experience
• Excellent negotiation skills
• Demonstrable ability to communicate with a wide range of people
• Good organisational skills and ability to keep accurate records and case notes
• Good IT skills, including Microsoft Word, Excel, Outlook, Powerpoint and the internet and a good level of computer literacy.
• Being willing and able to travel easily within the boroughs of London relevant to the role
• To be available for work during some unsocial hours according to the demands of the work

Desirable

• Qualification in Advice and Guidance/Supported Employment/Youth Work or Training
• An understanding of the factors to be considered in supporting people with learning disabilities into employment
• Experience of working with disabled young people

Finally, Action on Disability positively welcomes applications from disabled people. Please identify any specific requirements you may have, or wish to bring, to ensure full access at your interview if you are shortlisted.

Deadline: Ongoing. We recruit for this role on a rolling basis with regular interview days.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.

Action on Disability prides itself on being an accessible and equal opportunity employer.

No agencies please.

As a Community Fundraiser you will plan, deliver and promote community fundraising activities and events to raise vital income, increases awareness of unpaid carers and build strong, lasting relationships with community supporters.

You will play a key role in developing relationships with local businesses, schools, faith groups, and community organisations, inspiring them to support unpaid carers, people with care and support needs and their families.

If you are someone who wants to make a real difference while developing your career in charity fundraising, we would love to hear from you!

What We’re Looking For

• Experience of community fundraising, events, or income generation
• Excellent relationship-building skills with people from all walks of life
• Confident communication and presentation skills
• Ability to organise events and campaigns
• Passion for supporting unpaid carers and the communities we serve

Key Responsibilities:

Community Fundraising and Events

• Organise, lead and evaluate all community fundraising activities and events.
• Support and inspire individuals, schools, and community groups to fundraise.
• Provide excellent stewardship to fundraisers, donors, and supporters.

Relationship Building

• Build partnerships with local businesses, faith groups, schools, and clubs.
• Develop innovative fundraising ideas to engage community supporters.
• Represent the charity at community events, presentations, and cheque collections.

Campaigns & Communications

• Work with the PR & Communications Officer to promote fundraising activities.
• Use social media and digital tools to engage supporters.
• Produce engaging fundraising materials and updates.

Administration & Reporting

• Keep accurate records of income and supporter details using the CRM/database.
• Monitor progress against fundraising targets.
• Ensure fundraising activities comply with relevant fundraising regulations.

What We Offer

• Competitive salary
• Starting annual leave entitlement of 25 days, increasing with service to a maximum of 30 days (and Bank Holidays), plus your 'birtholiday'
• Pension contribution scheme
• Mobile phone, laptop, and paid mileage
• Hybrid working
• Benefits platform offering flexible high street savings and discounts on top brands
• Employee Assistance Programme and wellbeing platform
• Ongoing training and development opportunities
• A supportive, flexible workplace where your contribution makes a real difference

Join MSI UK as a Lead Analytics Engineer and make a real impact with your skills.

Are you ready to lead transformative analytics in a mission-driven organisation? At MSI Reproductive Choices UK, we’re looking for a Lead Analytics Engineer to shape the future of data-driven decision-making in one of the world’s leading providers of sexual and reproductive healthcare.

Hours: Full time, 35 hours per week
Contract: Permanent
Salary: £58,969.32 - £64,866.26 (Depending on experience)

The Role

As Lead Analytics Engineer, you’ll:

• Design and deliver impactful analytics solutions using Power BI and Azure Analysis Services.
• Lead a team of analytics professionals, mentoring and setting best practices.
• Introduce machine learning and AI to support predictive insights.
• Collaborate with stakeholders to drive data-informed decisions across the organisation.

What You’ll Bring

• Proven experience in analytics, BI, or data science with both hands-on technical delivery and leadership responsibilities.
• Expertise in Power BI, SQL, and semantic modelling.
• Experience applying ML / AI techniques (e.g., predictive modelling, NLP) to real-world problems.
• Excellent communication skills and a passion for mentoring.
• A degree in a relevant field or equivalent experience;
• Relevant certifications in Power BI, Azure, or data science are a plus.

What We Offer – More Than Just a Job
We support your wellbeing, growth, and work-life balance with a range of benefits:

Financial Benefits

• Competitive salary with clear progression
• Up to 5% employer pension contribution
• Blue Light Card discounts

Health & Wellbeing

• 24/7 Employee Assistance Programme
• GP consultations via Doctor Line
• On-site Mental Health First Aiders

Work-Life Balance

• Bank holidays and weekends off
• Birthday bonus day off
• Family-friendly policies

Career Development

• Training and development
• Accredited apprenticeship opportunities
• Clear career progression routes

Ready to lead with data? Apply now and drive meaningful change.

We are seeking a values-driven professional for a 12-month role (open to employees or freelancers) to lead income generation and marketing that grows our social businesses and deepens our impact on women’s health and wellbeing. 
By driving growth across our women’s-only gym and studio, café, and meeting spaces, you’ll help create more opportunities for women to thrive and support our goal of achieving long-term financial sustainability by 2029. 

Job title Head of Income Generation and Marketing

Salary £60,000 

Reports to  CEO 

Time commitment Full-time (35 hours per week) with some evening and weekend work 

Start date  5th January 2025 

Contract type - 12 months

Applicants must have the right to work in the UK.

We would consider a freelance contract

Location  - London Bridge – option to work 1 day a week from home

About the organisation 

Our vision is a society where equity is the norm, where all women’s voices are heard, and where their health and wellbeing rights are respected and met.

Our mission is to create kind spaces where, as women, we focus on our health and wellbeing, support each other and challenge injustice 

Strategic objective goals: 

Together as women: 

We create kind, nurturing spaces where we connect and improve our health and wellbeing 

We create bespoke opportunities where we improve our understanding of ourselves and support each other through life’s big changes 

We support each other to build confidence in our voice, use it to transform our lives and challenge the injustices we experience 

The Bridge is a women’s health and wellbeing charity based in Southwark, one of London’s most diverse yet disadvantaged boroughs. Founded over 90 years ago, our purpose is to create spaces where women of all ages and backgrounds can connect, improve their health, and build resilience. 

Our building brings everything under one roof: a women-only gym, a welcoming café, a range of wellbeing programmes covering all aspects of women’s lives, and specialist support groups for all sections of the community. Together these services offer accessible, affordable opportunities to look after both body and mind, while tackling social isolation and inequality. 

We work together with communities who often feel left behind, offering a friendly, accessible place to turn to whatever their individual needs or circumstances. Over the decades, The Bridge has been a constant in people’s lives, even as the area around us has faced both growth and hardship. 

About the role

The Head of Income Generation and Marketing will play a pivotal role in strengthening the financial sustainability and social impact of our organisation. This 12-month position—open to both employees and consultants—will lead the development and implementation of a comprehensive income generation strategy across our three social businesses: our women’s-only gym and studio, our community café, and our meeting room hire service. 

Working closely with the leadership team, the postholder will identify new income opportunities, enhance the visibility and market reach of our social enterprises, and ensure that all business activity aligns with our mission to improve women’s health and wellbeing. They will also support marketing and outreach for our wider women’s health and wellbeing programmes, helping to grow participation and community engagement. 

This role is both strategic and hands-on—ideal for a results-driven professional who combines commercial acumen with a deep commitment to social purpose. By driving growth in our social businesses and expanding our audience reach, the Head of Income Generation and Marketing will directly contribute to closing our organisational deficit by 2029 and amplifying our social impact 

Our social businesses: 

The Gym – Movement, Confidence, and Connection 

Our women-only gym provides a safe and empowering environment for over 600 women to move, learn, and thrive. Led by trauma-informed trainers with expertise in women’s health, it offers 29 weekly classes that prioritise confidence, joy, and holistic wellbeing rather than weight loss. The gym embodies our commitment to preventative health and creates an inclusive community where women of all ages and backgrounds can focus on their strength, resilience, and self-care. As a cornerstone of our trading model, it sustains our mission while directly advancing it. 

The gym has seen significant growth in both membership and the breadth of its offer, establishing itself as a trusted and empowering space for women’s health and wellbeing. With excellent member retention rates and a strong reputation for inclusivity, safety, and quality, the gym is now well positioned for its next stage of development. We see substantial potential to expand its reach, increase profitability, and deepen its social impact by engaging more women from our local and wider communities. A key focus will be on leveraging our existing member community to support peer recruitment and referral, strengthening the sense of belonging while driving sustainable growth. This next phase will build on the gym’s solid foundations to enhance both its commercial success and its contribution to The Bridge’s mission 

The Café – Nourishing Food, Nurturing Community 

Our café is the social heart of The Bridge — a welcoming, accessible, and inclusive space where everyone can connect, share, and feel at home. Serving seasonal, plant-based meals prepared in-house, the café champions women-led enterprises and affordable, healthy food. It hosts many of our wellbeing and creative programmes, and through initiatives like the Pay-What-You-Can Supper Club, supports emerging women chefs and builds everyday acts of care and solidarity. The café has the opportunity to not only advances our mission of improving women’s health and wellbeing but also generates vital trading income and partnership opportunities.

While it currently operates at a deficit, it plays a vital role in advancing our wellbeing and community objectives. We are now focused on realising its full commercial potential. A feasibility study is underway to explore a range of operational and business models that will transition the café into a sustainable, profit-making enterprise. Plans include expanding income-generating opportunities through hosting more events, developing an external catering offer, and maximising use of the space for private hire and functions during weekends. This work will ensure the café continues to embody our values while contributing significantly to the financial sustainability of The Bridge 

Room Hire – Spaces that Enable Collaboration and Impact 

Our professional meeting and event spaces are used by charities, community groups, and corporate partners for workshops, training, and strategic planning. With over 500 bookings a year and a 89% return rate, these rooms are known for their quality, warmth, and service. The income they generate supports our wider mission, while also acting as a catalyst for new partnerships and collaborations.

We now aim to build on this success by increasing utilisation on our most popular days (Tuesday to Thursday) and attracting new clients to fill capacity on Mondays, Fridays, evenings, and weekends. Plans include developing loyalty packages for regular clients and introducing new offers such as team wellbeing days that align with our health and wellbeing ethos. This approach will not only maximise income potential but also strengthen The Bridge’s role as a space where organisations connect, collaborate, and thrive. 

Key responsibilities:

1. Income Generation Strategy 

• Develop and implement a comprehensive income generation strategy for our social businesses (women’s-only gym and studio, café, and meeting room hire). 

• Identify and pursue new revenue opportunities while aligning with the organisation’s mission and values. 

• Monitor financial performance and make recommendations to meet growth and sustainability targets.

• Monitor return on investment of additional marketing spend 

• Budget setting and management of cafe, gym and marketing budgets

• Support the development of medium-term (3-5 year) income generation roadmap to support sustainability, recommending organisational changes and scalable models beyond the 12 months. 

2. Marketing and Communications 

• Lead marketing initiatives to increase awareness, engagement, and participation in our social businesses and programmes. 

• Develop campaigns and promotional materials that reflect the organisation’s mission, values, and social impact. 

• Lead brand and audience segmentation strategy for each business and tailor marketing/communications accordingly

• Oversee digital marketing, social media, and community engagement strategies. 

3. Outreach and Programme Support 

• Support outreach and engagement for women’s health and wellbeing programmes to increase participation and impact. 

• Collaborate with programme teams to ensure marketing and communication efforts align with organisational goals. 

• Contribute to measurement and communication of our social impact

4. Business Development and Partnerships 

• Together with the CEO, build and maintain relationships with local businesses, community organisations, and stakeholders to drive collaboration and income growth. 

• Explore new partnership opportunities that enhance both revenue and social impact. 

5. Line and Task Management 

• Line manage the Café Manager, Health and Wellbeing Manager, Social Media Lead, and Marketing Manager, providing leadership, guidance, and performance management. 

• Task manage the Head of Operations, who oversees room hire services, ensuring alignment with income generation and marketing priorities. 

6. Performance Monitoring and Reporting 

• Set measurable targets for income generation and marketing activity and track progress regularly. 

• Implement a CRM and/or data-dashboard system to track customer/member acquisition, retention, income per stream, marketing campaign performance, and present monthly/quarterly reports to CEO and Board. 

• Report to the leadership team on performance, insights, and opportunities for improvement. 

7. Values-Driven Leadership 

• Embed the organisation’s mission and values into all business and marketing activities. 

• Serve as a member of the Senior Leadership Team, contributing to organisational strategy, decision-making, and long-term planning. 

Person Specification

Qualifications 

• Relevant degree or professional qualification in business, marketing, social enterprise, or a related field. 

• Professional development in leadership, marketing, or business management is desirable. 

Experience 

• Proven experience of running or scaling a trading/social enterprise business (profit and loss accountability, membership acquisition/retention, pricing strategy, customer marketing). Ideally, specifically in at least one of the key areas of the business.

• Demonstrated track record of successfully managing multiple business streams or revenue-generating projects. 

• Experience of developing and implementing a marketing strategy and implementation plan for an organisation/social enterprise or social business 

• Strong experience in digital marketing channels (paid social, search engine marketing, email automation, CRM segmentation, Google Analytics) and comfortable analysing digital campaign performance. 

• Experience of embedding equity, diversity and inclusion (EDI) in marketing and service planning 

• Demonstrable ability to build, develop and lead a multi-disciplinary team (across café, gym, marketing/social media) and foster a culture of innovation and continuous improvement. 

• Experience in developing partnerships and networks with other businesses and organisation that generate revenue and social impact. 

Skills and Competencies 

• Strong strategic thinking and planning skills with the ability to translate strategy into actionable plans. 

• Excellent leadership, team management, and people development skills. 

• Excellent interpersonal and influencing skills – able to engage with senior stakeholders (local businesses, funders, community organisations), and act as an ambassador for the organisation. 

• Commercial acumen with strong analytical skills to monitor performance and make data-driven decisions. 

• Ability to balance financial objectives with social mission, embedding values in all activities. 

• Proficiency in digital marketing, CRM systems, and business reporting tools. 

Personal Attributes 

• Values-driven, with a genuine commitment to women’s health, wellbeing, and social impact. 

• Creative, proactive, and results-oriented, with the ability to identify and pursue new opportunities. 

• Collaborative and adaptable, able to work across teams and contribute to senior leadership decision-making. 

• Resilient and solutions-focused, able to navigate challenges and achieve targets in a fast-moving environment 

About Restless Development

Restless Development is a locally-led, globally connected network, independently registered and governed in nine countries (India, Nepal, Sierra Leone, Tanzania, Uganda, UK, USA, Zambia and Zimbabwe) bound together by our vision for youth power. We support the collective power of young leaders to create a better world.  We run youth-led programmes to tackle the issues that young people care about the most.

We also run the Youth Collective – a growing network of over 5000 local youth civil society groups and organisations in 185 countries. We are committed to creating a network that walks the talk on power shifting, using the power shifting checklist, both internally and externally.

Our approach to safeguarding

Restless Development considers the welfare and protection of children, young people and vulnerable adults to be an organisational imperative with primacy over the success of programmes or strategic objectives. We recognise that safeguarding is everyone’s responsibility and we expect all of our staff, volunteers and partners to ensure we protect the communities in which we operate from harm and abide by our Safeguarding Policy.

More information about Restless Development:

• Restless Development Strategy
• Youth Collective 
• Power Shifting Checklist
• We Are Restless Blog

About the Event

The Schools Triathlon is a fun, mass participation sporting event for 7–13 year olds. Its mission? To get more young people moving, having fun, and discovering the power of fundraising. In 2025, over 10,000 young people took part in 12 events, raising an incredible £1.5 million for Restless Development and local charities. Since it began, the Schools Triathlon has raised over £5 million—making it our flagship fundraising event.

About the Role

As the Fundraising Events Coordinator, you’ll play a key role in delivering the Schools Triathlon series. You’ll work closely with a wide range of stakeholders, including the Schools Triathlon Committee, event venues, local schools, participants, volunteers, and our event delivery partners.

You’ll take the lead on two to three Schools Triathlon events, managing all aspects of planning and delivery with the school and our third party event company. This includes delivering engaging school assemblies at local schools to inspire pupils to take part and fundraise for Restless Development.

Our volunteers are the heart of the Schools Triathlon and without them, these events simply couldn’t happen. This role will be crucial in recruiting, coordinating, and supporting volunteers before, during, and after each event.

With support from the Senior Fundraising Manager. You will:

• Develop and implement creative volunteer recruitment strategies.
• Build strong relationships with local community groups 
• Manage volunteer communications, ensuring a positive and rewarding experience.
• Work closely with each of the host schools to support them with their student and staff volunteers
• Lead on the Duke of Edinburgh volunteer programme, working closely with host schools to expand and strengthen this initiative.

This is a varied and hands-on role, offering plenty of opportunities to develop your skills across different areas of events and volunteer management. You’ll need to be proactive, adaptable, and able to manage your time effectively while staying calm under pressure. Strong interpersonal skills are essential, as you’ll be working closely with a wide range of people.

If you’re passionate about delivering great events and recognise the vital role that volunteers play in their success, we’d love to hear from you.

Job title : Fundraising Events Coordinator.

Location :Home based - South West England

Salary : £31,000 gross per annum

Preferred start date: End of December / January 2026

Length of contract : Permanent

Visa requirement : Must have the right to work in the UK

Other requirements : Must have a full drivers licence and access to reliable and roadworthy vehicle. Will be expected to complete a DBS check. 

Reports to : Senior Fundraising Manager

Expected travel : Travel to London for staff meetings and other areas in the UK. Evening and weekend work for which time off in lieu will be given. Expenses for travel and work outside working hours will be given according to our policy.

Key Responsibilities:

Schools Triathlon Events:

• Support the planning and delivery of Schools Triathlon events from start to finish.
• Work collaboratively with the wider Schools Triathlon team to ensure smooth logistics, communications, and event-day operations.
• Attend meetings with schools, venues, and third-party suppliers to coordinate event logistics.
• Build and maintain strong professional relationships with key stakeholders including schools, committees, and delivery partners.
• Deliver engaging school assemblies and fundraising workshops to inspire participation and fundraising.
• Manage the assembly tracker to ensure it is kept up to date, with relevant members of the team notified when new assemblies are booked in.

Volunteer Management

• Take ownership of the volunteer project plan for all Schools Triathlon events.
• Lead the recruitment of event volunteers and student volunteers across host schools.
• Build strong, positive relationships with volunteers, ensuring a high-quality and rewarding stewardship experience.
• Coordinate and support local volunteer groups to ensure each event is fully staffed.
• Work closely with the Senior Fundraising Manager and host schools to deliver and expand the Duke of Edinburgh volunteer programme.
• Identify creative ways to grow and strengthen the Schools Triathlon volunteer network.
• Manage the volunteer inbox, responding promptly and professionally to all enquiries.

Systems, Processes & Communications:

• Support the team with event communications, ensuring timely, accurate, and professional responses.
• Use DotDigital to deliver email communications to volunteers and event participants.
• Confidently use Excel to process data and maintain accurate records across internal and external databases.
• Log and manage data accurately in Eventrac (registration system) and Salesforce (CRM), including imports, new records, and regular data cleaning.
• Support the management of fundraising through JustGiving, ensuring all fundraising pages are correctly logged and tracked within the CRM. 

Others 

• Must attend the Schools Triathlons as needed across April, May and June and other occasional evening and weekend work, for which time off in lieu will be given.
• Support on wider charity initiatives as and when needed
• Many of the schools we have relationships with are not accessible by public transport, so it is vital you have access to a reliable roadworthy vehicle. All travel will be reimbursed in accordance with Restless Development’s travel policy.
• Undertake any other duties as requested by the Senior Fundraising Manager. 
• Support the Senior Fundraising Manager with developing an individual giving process.

We are looking for people with the right competencies and skills for the role, and who demonstrate the personal qualities consistent with our Values.

Skills and Experience

Essential

• Experience in planning and delivering events, ideally within the charity, education, or community sector.
• Experience of working with volunteers or an understanding of what makes a positive volunteer experience.
• Strong written and verbal communication skills, with the ability to engage and inspire a wide range of audiences
• Proven ability to build and maintain positive working relationships with internal teams and external stakeholders.
• Excellent organisational skills, with the ability to manage multiple priorities, meet deadlines, and remain calm under pressure.
• Enthusiastic, personable, and confident when engaging and motivating others.
• Creative and proactive, able to take ideas from concept through to delivery.
• Strong IT skills, particularly in Microsoft Excel, and confident using digital tools for communication and data management.
• Full UK driving licence and access to a vehicle (essential for travel to event sites and schools).
• Good organisational skills, with the ability to help plan and support events and fundraising activities.

Desirables

• Experience in fundraising or supporting fundraising initiatives.
• Familiarity with CRM systems (e.g. Salesforce), event platforms (Eventrac, JustGiving), and email marketing tools (DotDigital).
• Experience delivering presentations or workshops, particularly with young people.
• A genuine belief in the mission and values of Restless Development, and a commitment to representing them through your work.

Restless Development is an Equal Opportunities employer and welcomes applications from all sectors of the community. Restless Development will ensure that no applicant or staff member receives less favourable treatment on the grounds of gender, marital status, social status, caste, race, ethnic origin, religious belief, age, HIV status, disability, or any other factor that cannot be shown to be relevant to performance.

What we do for you

Remuneration

We are proud to commit to a transparent global salary scale, ensuring a fair and comparable system of pay across all global locations. In addition to salary, we offer pension contributions and other benefits in accordance with the local Hub.

Values and Culture

At Restless Development, we’re proud that the strength and integrity of our Values has been recognised by staff, young people, donors and others who we work with.  Beyond this, we have a culture of recognising and celebrating both our Values and our global achievements with monthly Values Champions and an annual Values Day.

Work-life Balance

It goes without saying that we work hard at Restless Development. We also recognise the importance of helping staff to maintain a positive work-life balance by offering:

• 24 days annual leave (in addition to public holidays and with an extra day of annual leave given for each full year of service, up to a maximum of 28 days).
• Birthday Leave
• Access to flexible working.
• Generous study leave, maternity, paternity or adoption leave, and other leave allowances.

Professional Development

Restless Development is proud to be an employer who recognises potential and invests in the development of its staff.  We are committed to the professional development of our staff through:

• Empowering opportunities to work on significant projects which stretch and inspire staff – allowing them to develop on-the-job. 
• Regular performance management.
• Training and development opportunities, including supporting our staff to identify mentors both within and outside of the agency.
• Quarterly Staff Workshops for all staff to give and receive agency updates, receive training, and socialise.

Travel and Medical Insurance

When travelling abroad with work, all staff will be covered by Restless Development's travel insurance. Any additional insurances/benefits will be shared with the successful applicant, and are dependent on the country of hire.

How to Apply

Please submit your CV and an expression of interest that provides tangible examples of how your skills, knowledge and experience will support your ability to perform the key priorities outlined in the above job description (using no more than 750 words)

Apply by Monday 24th November 2025. For more tips on how to apply visit our website here.

Click here to return to Restless Developments website

Position: Community Fundraiser – West / South-West England
Contract: Permanent
Hours: Full-time (35 hours a week)
Location: Home Based (West / South-West England)
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity 
*You’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

Are you a natural connector who loves working with people and making a difference in your community? 

Do you enjoy building relationships, inspiring others, and creating opportunities for positive change? 

If so, we’d love to hear from you! We’re looking for a Community Fundraiser to join our team in West/South-West England. 

In this role, you’ll be at the heart of our work in local communities—supporting individuals, groups, and businesses to raise vital funds to enable the MS Society to continue to support people living with MS. You’ll help people turn their passion into action, guiding them through their fundraising journey and celebrating their success. 

Whether you come from a background in community engagement, sales, customer service, or events, what matters most is your ability to connect with people, spot opportunities, and bring energy and creativity to everything you do. 

What you’ll be doing: 

• Building strong relationships with supporters, volunteers, local businesses, and community groups across West/South-West England. 
• Supporting individuals, groups, and organisations to plan and deliver successful fundraising activities—offering guidance, encouragement, and celebrating their achievements. 
• Identifying new opportunities to grow income and engagement in your region, including partnerships with local trusts and businesses. 
• Ensuring excellent stewardship by providing consistent, friendly, and professional support throughout each fundraising journey. 
• Working collaboratively with internal teams to contribute to regional fundraising strategies and develop innovative approaches to community fundraising. 
• Representing the MS Society at local events and meetings, raising awareness and inspiring people to get involved. 
• Required to travel throughout the region which will include the geographical areas of  Shrewsbury and Telford, Hereford, Worcester, Cheltenham, Bristol, Swindon, Bath, Exeter, Plymouth and Bournemouth.  Regions can be amended to meet business needs. 

What we’re looking for: 

• A confident communicator who enjoys meeting new people and building lasting relationships. 
• Someone proactive, organised, and motivated to achieve targets and outcomes. 
• Experience in fundraising is welcome—but not essential. If you’ve worked in sales, community outreach, or any role where you’ve inspired and supported others, we’d love to hear from you. 
• A full driving licence is essential, as you’ll be out and about in your region. 

This is a fantastic opportunity to join a supportive and ambitious team, with the flexibility to shape your role and make a real impact. If you're ready to take on a new challenge and help us grow our community fundraising, we’d love to hear from you. 

Closing date for applications: 9:00 on Monday 17th November 2025 

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.

Job title: Life Skills and Activities Co-Ordinator
Westminster, London
Hours: 35 hours (full time) working at least 4 days in our office near Victoria

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit a life skills and activities co-ordinator to concentrate on building and expanding relationships with young people living in our supported accommodation as well as families in Westminster who attend sessions in our Family Services department. This is a unique and rewarding role in our Employment & Learning Team that will involve meeting and working with residents in our supported accommodation on a one-to-one basis and in groups, facilitating activities and evaluating and building evidence that these interventions have made a difference. Your work will focus on supporting our residents (aged 16-25) on-site with their Life Skills development. You will also work holistically to support the families who attend sessions in the Family Centre and who attend outings and “away-days”. The role also requires facilitating our study club (aged 13+) and group ESOL sessions (19+).

Please refer to the job description on our website for further information.

In your cv and cover letter, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration. This role requires an enhanced DBS check plus children’s barred list. It is an offence to apply for the role if the applicant is barred from engaging in regulated activity.

Applicants must have the right to work in the UK. We are unable to sponsor visas. 

Benefits

· 26 days’ leave rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Access to Blue Light Card discounts

· Pension: stakeholder pension scheme and we will match employee contributions up to a maximum of 6%.

· Life assurance cover (after probation passed)

· Season ticket loan

· Training and development opportunities

Closing date for applications: 9am Monday 17th November 2025
Interviews: W/C 24th November 2025

If you’ve not heard from us three weeks after the closing date, please assume you have been unsuccessful on this occasion.

Vision: Home-Start believes every parent should have the support they need to give their children the best possible start in life. Main purpose of job: To ensure Home-Start's Southwark’s finance and operations systems best meet the needs of the organisation, enabling us to provide the best possible support to families with children under 5 in Southwark and Lewisham. 

Our ambition is to continue to develop outstanding services that meet the needs of our community; if you want to be part of our future, we would love to meet you to discuss this further.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Community Navigator (SPA) – Mental Health
Post no: 651
Salary: £24,667.47 per annum
Contract: Permanent
Hours: 37 hours per week, (Monday to Friday, 09.00 - 17.00)
Location: Eaglestone Health Centre, Milton Keynes

This role is an opportunity to work for Mind BLMK as part of the Milton Keynes NHS mental health service for someone with experience working in health, social care or information and advice, in direct contact with service users.

Working alongside colleagues from Central Northwest London Foundation Trust (CNWL) this role will provide referral management to and from Secondary Services. This will include signposting patients to statutory services including talking therapies and wider community based & voluntary sector support.

The role also includes answering calls through the NHS 111 Mental Health Option whereby you will be required to assess risks in real time and appropriately managing the call, escalating when necessary.

The Community Navigator will work as part of the team to deliver on the aims and objectives of the Mental Health Hub whilst representing the Voluntary and Community sector with the NHS.

Service Delivery

• Work within the NHS Mental Health SPA (Single Point of Access) Team to review and process referrals received from GP Practices and other sources including those to be subsequently triaged and assessed by mental health practitioners.
• Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
• Support the hub to signpost patients and direct them to appropriate services including secondary care, the local Voluntary and Community sector services and activities that support the patients’ wider determinates of their mental health and wellbeing.
• Answer calls, ensure sufficient phone cover, respond to messages/voicemails, provide administrative support to the Mental Health SPA for all services and deal with queries in a sensitive and timely way liaising with clinical or team lead as is appropriate.
• Monitor service inboxes during core office hours, responding to any queries professionally providing helpful information.
• Monitor and action tasks within SystmOne and maintain records of all activities carried out, i.e. outbound calls, calls received, archiving any received correspondence.
• Build good working relationships with the voluntary and community sector, relevant services and activities to ensure signposting pathways are kept up to date as well navigating and developing the setup of new signposting pathways through networking.
• Provide clinical and non-clinical information in appropriate chronological templates to other services.
• Carry out health and safety responsibilities as directed by Managers in line with Mind BLMK’s H&S policies, procedures, and guidance (risk assessments, reviews, reporting, safeguarding, incidents/accidents, premises).
• To bring VCSE experience, knowledge and culture into an NHS team.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional Health Plan
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on Tuesday 11th November 2025 
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Peer Support Worker
Post no: 655
Location: Luton Wellbeing Centre, Dumfries Street, Luton
Contract type: Permanent
Hours: 7 hours per week, Tuesday (4.5 hours group facilitation + 2.5 hours admin)
Salary: £23,492.03 per annum, FTE (£4,444.44 per annum actual)

We are searching for a Peer Support Worker to join our mental health services. The role is a peer support worker, who use own lived experience of mental health difficulties to support others on their recovery journey through the facilitation of group based, peer support.

Our peer support and recovery services are a key element of the services we offer, and we are looking for someone who can use their own lived experiences to provide support to help individuals achieve their goals.

Service Delivery

• Facilitate Peer Support groups and ensure outcomes which support individuals
• with mental health and wellbeing needs across Luton in line with Mind BLMK’s agreed peer support model and service’s KPIs and contract requirements.
• To support the Service Manager, when required, by assessing individual’s suitability for attending the peer support service in the line with the organisations Access to Services process.
• Signpost individuals to wider services and encourage and support people to access local activities and community services.
• Use own lived experience of mental health challenges to show hope, empathy and understanding in a safe space where people feel accepted. Share ideas and approaches that support the improvement of mental health and wellbeing and embed this in working practices as a peer.
• Work closely with Service Manager to ensure that our peer support service meet the needs of Luton’s diverse community.
• Encourage and support client engagement with Mind BLMK through the influence and participation process, Guarantor Membership, and training opportunities.
• Contribute to maintaining an effective volunteer workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (workload planning and support).
• Carry out Cash Handling, Health and Safety and Data Collection responsibilities as directed by the Team Leader in line with Mind BLMK’s policies, procedures, requirements and guidance.

Entitlements/benefits:

• 25 days Annual Leave plus Bank Holidays
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Westfield Health Plan – includes access to everyday healthcare and indemnifies towards the cost of routine health care.
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm Tuesday 18th November 2025
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Location: Based at the CA1066 office in St Leonards-on-Sea, with regular working from other local Citizens Advice offices across the county.

Training: Training can be provided to a candidate who demonstrates relevant prior experience or transferable skills.

Citizens Advice 1066 is seeking a Money Advice Caseworker to join our specialist team. This permanent role is vital for helping people resolve complex debt issues, contributing directly to our charitable mission of relieving poverty and distress.

Key Casework Responsibilities:

• Provide full money advice casework, including calculating, negotiating, drafting correspondence, and making phone calls to act on behalf of the client.
• Negotiate with third parties and creditors as appropriate.
• Ensure income maximisation by checking and assisting with the take-up of appropriate benefits.
• Manage cases according to the Citizens Advice Quality Standard and Financial Conduct Authority (FCA) Guidelines.
• Maintain accurate case records for continuity, statistical monitoring, and reporting purposes.

About CA1066

We provide a range of advice services across East Sussex, helping people through education, health preservation, and the relief of poverty. We value sensible, effective service delivery and a supportive working environment.

Inclusion: We value diversity and welcome applications from all sections of the community. We particularly encourage applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racial minority communities.

DEBT ADVICE CASEWORKER

OASIS HUB WATERLOO

PART TIME: 24-32 hours per week

FIXED-TERM CONTRACT: 12 months

SALARY: £18,787 for 0.6 FTE and £25,049 for 0.8FTE

We have an exciting opportunity for a Debt Advice Caseworker to join our team at Oasis Waterloo. In the heart of the Waterloo community we run a busy and vibrant community space, open to all. A vital part of this work is our advice services – providing free and accessible debt, benefits, housing and immigration advice to local people. This work has grown over the last few years and we are now looking for an experienced and innovative advice worker, to provide debt advice within the service.

What’s in it for you?

· A chance to work with a great team of passionate and holistically minded advisors and community workers.

· The opportunity to make a real difference, materially improving the lives of community members, as well as developing the service.

· The chance to get involved in the wider life of Oasis Hub Waterloo, including community events and staff gatherings.

You will receive the support of a fantastic team of professionals in the community.  As part of the package, Oasis offers:

• A pension scheme, currently offering 7% employer contribution

• A generous holiday allowance

• Flexible working where possible, with family friendly policies

In this role, you would be working with local community members, to improve their circumstances through the provision of high-quality advice. This role is based in our community space at the Oasis Centre and will include supporting with community drop-ins and walk-ins, as well as 1-2-1 appointments, and behind-the-scenes casework

The successful post holder must have:

• Experience providing face-to-face advice

• A willingness to work with people who have multiple and complex needs

• A recognised advice qualification or equivalent experience

• Attention to detail and up-to-date knowledge of advice practice and policy

If you are interested in being part of this fantastic project and want to know more, please visit the Oasis Charity Jobs website. We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

To apply, email your CV including a Supporting Statement. Your Supporting Statement should be no more than two A4 pages and must address the following questions:

1. In what ways does your professional background and personal experience qualify you for this role? Please refer to the Job Description and Person Specification and give examples.

2. This role is mainly direct delivery of support to local people, who often have complex needs. Please share examples of your experience working with a diverse range of backgrounds in a support role.

Completed applications should be returned by 9am Friday 28th November 2025  

Interviews will take place on Thursday 4th December 2025  

The successful candidate will need to be provide proof of the right to work in the UK.  We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. 

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

Job Title: Warehouse Operative- Community Food Member Champion

Location: Birmingham, B7 5QT

Hours: Full Time, 37.5 hours per week

Salary: £25146 per annum

About FareShare Midlands

FareShare Midlands is the region’s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we’re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot here.

The Role

To undertake all aspects of warehouse duties, ensuring effective, safe and efficient distribution of food each day. You will have responsibility for coordination of our food stock, from goods-in to picking, dispatch and stock rotation and will be expected to drive vans, and Forklift Trucks.

As the Community Food Member champion you will be responsible for liaising with our community food members. This will include duties such as managing collection schedules and liaising with the member services team to resolve any day-to-day queries.

Working closely with the wider team and volunteers, you will also support the monitoring and utilisation of warehouse space, stock, deliveries and collections to ensure food reaches its destination amongst our members safely, on time and in full.

Key Responsibilities

1.  Operations 

• Undertake all warehouse duties, ensuring effective, safe and efficient coordination and distribution and of food
• Work closely with the member services team to ensure all lines of communication to CFMs are recorded and day to day issues are resolved in a timely manner.
• To work to performance indicators so that stock is accurate, and delivery routes are efficient to allow the organisation to grow
• To ensure that all work areas – both inside and outside the warehouse - are clean, organised and safe to work in
• Follow all H&S and Food Safety standards set out in the FareShare policies and procedures to ensure the safety of all our colleagues & visitors, and the safe receipt of food by all our members.
• Undertake van/Forklift Truck driving duties to ensure effective, efficient timely and safe delivery & collection of food, in line with compliance standards
• Ensuring great customer service in delivery
• Loading and unloading, sorting for, and following deliveries, ensuring safe lifting, and carrying
• Refer van “issues”, in a timely manner to Transport Department to ensure minimum disruption to service delivery
• Undertake all checks and procedures from pre-delivery to post-delivery
• Ensure lock up, parking and storage of vans and equipment following completion of deliveries

2.   Volunteer Communication & Co-ordination  

• Work closely with the volunteer teams a diverse group ranging from regular and long-term, volunteers, placements (e.g. Job Centre) to business people having just a 1-day volunteering experience – to ensure that all shift duties are covered, and teams work effectively
• Provide leadership and guidance to volunteers, ensuring they follow all policies and procedures, high standards of accuracy are maintained and their volunteer experience with FSM is a satisfying one.
• Work closely with the Warehouse Manager, Volunteer Manager & wider staff team with the recruitment, training and development of volunteers in the context of our commitment to Equal Opportunities
• Participate in end of day reviews and planning for the next day’s activities

3.  Standards

• Ensure compliance with relevant Health & Safety, Food Hygiene and other standards applicable to the building, vehicles, refrigeration equipment, our staff and volunteers. carrying out risk assessments as required
• Uphold and develop high quality customer care towards & communication with our Community Food Members (CFMs)

4.   Administration

• Ensure that food movements are accurately logged on the electronic stock management system
• Carry out depot administration, including running reports, correspondence with member groups, updating volunteer records
• Ensure that relevant administrative matters are dealt with in a timely way, for instance food safety traces & customer complaints.

5.  FareShare Midlands Profile/Representation

• · Represent FSM both internally and externally at an operational level through networking, promotional activity and sustaining well established links with Community Food Members, Suppliers and other key stakeholders at local, regional and national level.
• · Build excellent relationships with local partners including public services and VCS and volunteer involving groups.
• Keep abreast of local and national developments in public and third sector policy likely to affect FSM ensuring it is positioned to influence and shape future policy.
• Ensure a positive culture within the organization, in line with FSM Values and Behaviours Framework, reflecting our joint commitment to equality, diversity and inclusion, code of conduct, learning, development and continuous improvement engendering trust amongst all stakeholders. This will include ownership for self/ personal development and the development of teams.​

Person Specification

Skills & Experience

• Excellent, clear and proactive communication skills, both internal and with external stakeholders
• Team working skills, including both the ability to delegate and to develop people with a positive approach
• Good organisational skills including attention to detail, an ability to prioritise and meet deadlines working with own team
• All round good health and ability to do physically demanding work at times
• A positive and creative attitude in support of our FareShare & partners values
• A motivation to collaborate with and develop others, with a demonstrable commitment to Equal Opportunities
• A flexible work approach, including a willingness to cover alternative shift rotas

Qualifications 

• Up-to-date Forklift truck & driving license
• IT literacy, in particular of using Microsoft applications (Outlook, Word
• Sound numeracy skills
• Food safety Level 2
• Health & Safety as it applies to food distribution (if not, it is essential that you have the commitment to training in these areas)

How to Apply

To apply, please submit:

• A supporting statement demonstrating your suitability for the role and explaining your interest in FareShare Midlands.
• Your CV.

We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. 

“Right to Work” in the UK status is required.

We will be actively interviewing candidates as they apply