Job Purpose

As Interim Digital Integration Manager, you will be responsible for the successful onboarding
and delivery of priority data integration projects over the next six months to deliver effective and predictable digital engagement experiences for our campaigners and other supporter groups.

Key Responsibilities

• Provide technical expertise working with cross-functional teams and third parties to help onboard and project manage delivery of a range of digital integration projects, implementing an industry standard digital project management methodology.
• Manage the end-to-end process for digital integration projects including planning and defining the scope of work, stakeholder engagement, resourcing, tracking, budgeting, risk analysis and project managing implementation. This includes translating requests into tasks for internal teams and external agencies.
• Accountable for digital project delivery to cost, time and quality parameters, including the development of robust monitoring and evaluation processes to continuously improve delivery.
• Work collaboratively with colleagues to accurately scope digital solutions, researching best practice, platforms, tools and technology to meet the charity’s objectives. This includes exploring and testing the potential of digital to enhance the development and delivery of our services, campaigns or fundraising offer.
• Across projects, work closely with relevant teams to ensure website content is optimised for SEO and we’re ‘data smart’ – optimising data and data capture opportunities to deliver insight-led growth and a great online experience for all our audiences.
• Work closely with the IT, CRM and Information Governance teams to ensure digital systems are secure, aligned with the technical enterprise architecture and business continuity is maintained.
• Advise on the technical roll-out of new products and/or features to maximise the potential from our digital engagement platforms.
• Across platforms, establish the best scalable solution for the charity, including identification of areas that can be automated. 
• Cut through the ambiguity and identify the core issues to help improve internal practices.
• Have fun and challenge yourself at work, model the charity’s values and abide by our policies and practices

Other Duties:

• Observe and comply with Independent Age policies, including key policies and procedures on Confidentiality, Data Protection, Health and Safety, Safeguarding and Information Technology.
• Ensure that all digital activities adhere to charity law, compliance/best practice, including data protection, marketing consent, vulnerability and accessibility.
• Undertake other reasonable duties as directed by the Head of Brand & Marketing, and/or Director of Policy & Communications as new needs emerge.
• This role may require occasional travel and overnight stays.

Job descriptions are not exhaustive and the post-holder will be required to undertake other duties commensurate with the level of the role.

Independent Age is committed to equality of opportunity and to eliminating discrimination and all employees are expected to adhere to the principles set out in our Equal Opportunities Policy.

Independent Age is committed to safeguarding and we expect all colleagues to share in this commitment. As part of our recruitment and selection process, we require a DBS (Disclosure and Barring Service) check for all individuals who work with our service users.

Experience & Knowledge

• Sufficient management experience in a technical integration context with strong communication skills.

• Experience of managing digital platforms and integration projects for a charity – from technical expertise to how we map user journeys and display content.
• Proven track record of CMS integration projects (ideally including Drupal).
• Background in development and technical project management.
• Strong ability to build relationships, influence and collaborate across an organisation and with third party suppliers.
• Ability to work independently and under pressure.
• Strong knowledge of legislative frameworks and governance related to digital best practice, database systems and The Data Protection Act.

• Expert knowledge of current digital landscape and emerging trends.
• Ability to provide structure in a rapidly changing environment.
• Highly motivated and with a positive attitude.
• Seeks out opportunities on a continuous basis to enhance the customer/supporter experience as they arise.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We are recruiting a Senior Policy Researcher to join our Consumer and Public Services team. People who come to Citizens Advice for support are five times more likely to be in poverty. Our team tries to change policy by tackling practical problems that improve our clients’ financial health. In recent years, we've done this by:

• Helping reduce the bills paid by loyal and vulnerable customers in essential markets by £260m
• Persuading regulators to introduce a cap on certain high cost credit products, which have reduced costs by £60m
• Lobbied for the introduction of a ban on letting fees, which has saved renters £13m a month

Our team is now at the forefront of the organisation’s advocacy response to the coronavirus pandemic. Our organisation is unique. We directly help 2.7 million people to solve their problems each year. Through these interactions we see first hand, and in real time,  the problems faced by people across England and Wales. We spot emerging issues quickly, often even before government - a particularly crucial role we’re playing at the moment. This makes us uniquely placed to develop effective solutions and influence government, regulators and industry.

You’ll be joining the team at a challenging time for the people who come to us for support and will quickly be leading influential policy research projects that you’ll design to make an impact on government and other policymakers’ decisions.
You will have strong analytical and research skills and the drive to change policy, working with our world-class news and public affairs teams to ensure these changes happen. 

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Are you an experienced administrator? Excited about the idea of running a small office? Are you a people person who is confident talking to the public? Healthwatch Gloucestershire is the county’s independent health and care champion and we exist to make sure people are at the heart of care.

Team Administrator, 28 hours per week worked over 5 days

£17,850 pro rata pa

Healthwatch Gloucestershire has a small staff team and around 50 active volunteers who help us be the voice of the people. We need someone to help us manage the office, organise events, look after volunteers and answer the phone.

If you have experience of running an office and want to know more, visit our website.

In return we offer 25 days annual leave plus bank holidays and a generous contributory pension scheme.  We have comfortable office accommodation in Quedgeley, although we are currently working remotely and reviewing how we can use the office in line with COVID-19 safety guidelines. 

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Closing date for applications: Midnight on Wednesday 22nd July 2020

Date for interviews: Wednesday 29th July 2020 (via Zoom)

Challengers seeks a highly skilled individual looking to work with a ambitious team of fundraising and communications professionals. This role will be an excellent opportunity for the candidate who is seeking a role which will challenge and extend their skills, allow them to work with a great team of people in an inclusive and supportive environment, whilst being given autonomy to change and develop new strategies in a growing organisation.

You will be responsible for both the fundraising and communications strategies for the organsiation. A cultivator of income, support and followers, prepared to support the organisation to the next level of growth. Must be able to build great relationships both internally and externally and have a proven track record of income generation.

Head of Finance Business Partnering & Strategic Finance - Grade 6 (Band A+)

Salary - £57,000 - £65,308 + £5,000 accountancy allowance

The Government Property Agency (GPA) was launched as an Executive Agency of the Cabinet Office in 2018. The GPA represents a step change in the way that Government property estate and assets are managed efficiently, by providing innovative and flexible solutions across the Government estate. Our core service is to support departments in business change and workforce transformation. The GPA is the place to be for UK's leading professionals in estates, commercial, project management and beyond.

The Government Property Agency is expected to grow exponentially over the first few years of its existence; this equates to transferring hundreds of assets (worth billions of pounds) onto its balance sheet from Government Departments, as well as gaining responsibility for the running of a large part of the central government office estate.

The Head of Finance Business Partnering & Strategic Finance is a key role within the Government Property Agency with responsibility for managing all Finance Business Partners and Management Accountants. The role is to provide 'real time' support, training and analysis, to be a trusted adviser and to add value that will assist in decision making. The role leads in strategic financial management in long term budgets, spending reviews, responses to Ministers and other ad hoc financial analysis.

The responsibilities of the Head of Finance Business Partnering & Strategic Finance will include

• Strategic level financial support to the GPA Chief Executive and Executive Directors
• Management of each Directorate's large and complex budgets, ensuring expenditure is with approved delegated limits, following GPA control processes, and in line with HMT's Managing Public Money and Consolidated Budgeting Guidance
• Management of future year financial planning including financial strategy, budget commentary, business cases and Spending Review plans
• Improve financial management by managing change and seeking out opportunities to lead/contribute to GPA and other cross-government initiatives outside of own role
• Take the lead in partnering Directors in decision support, budget reviews and financial reporting providing expert and influential advice
• Ensuring budget delegations are set and that spend is approved and properly carried out in year
• Ensure accurate accounting for transactions in the general ledger
• Identifying and reporting on financial risks and opportunities, providing succinct, clear commentary and insight

The post holder may be required to undertake additional responsibilities as expected in relation to the role and grade.

Key Skills & Experience

• CCAB qualified, or equivalent
• Strong knowledge and proven track record in finance business partnering in a complex environment
• Experience of leading a high-performing team
• Ability to communicate complex matters to a non-financial audience
• Ability to develop productive relationships and effective networks with stakeholders across government organisations

Desirable experience

• Experience in property and/ or project management

For more information, please apply using the link, or contact Katie Wilson-Smith or Stuart Thomson at our retained search agent, Robertson Bell.

Social enterprises are businesses that are building a fairer, more equal society. Social Enterprise UK is the leading voice of the sector, representing nearly 3,000 organisations, working together to build markets, raise awareness and ensure the government recognises their amazing contribution and supports the sector to grow.

As well as being there to support our members, at Social Enterprise UK we believe that our members are vital to our continued understanding of the sector, and in giving us the credibility we need to speak on behalf of the sector when representing the movement to the public, to government and to our Corporate partners.

We need a Membership Executive who is passionate about building a more equal society and building relationships with change makers, who can support us in engaging our existing members as well as  promoting Social Enterprise UK to new social enterprises, helping us reach our 10,000 member target and build a movement.

Main tasks and responsibilities:

Member Relationship Management

• Manage membership-related inboxes and landline and ensure member satisfaction by building and maintaining positive relationships with all members and stakeholders both via e-mail and over the phone
• Satisfy member requests in a timely manner

Member Engagement and Experience

• Account manage a portfolio of SEUK members, with a focus on “Start”, “Sustain” and “Grow” members, assessing their own membership needs and generating a plan to improve membership experience.
• Deliver member engagement strategy in relation to retention and recruitment KPIs. Report regularly to line manager.
• Plan and implement the delivery of member engagement activities like webinars, workshops, etc…
• Plan and deliver social media strategy for member engagement

Member Recruitment & Retention

• Implement the organisation’s member recruitment strategy by proactively researching new leads and prospects on a regular basis and contacting them.
• Implement the organisation’s member retention strategy by analysing members’ needs and responding to them with clear actions.
• Support in creating and collating presentations and other material that facilitate members’ recruitment and retention

Member Insight, Research and Data

• Review results from member research activity, both ad hoc (project based) and regular (annual member survey) and contribute to plans.
• Ensures, in partnership with Data Officer and Salesforce consultant, that the member data is collected, stored and used correctly in Salesforce while ensuring GDPR compliance

• Be responsible for the Buy Social Directory data management
• Assist in ensuring relevant reporting is produced for Head of membership, SLT and Board

Member Communications

• Create and be accountable for member communications such as welcome packs, renewal letters, monthly email newsletters, social media, members area and website.
• Ensure that member communications are compliant (particularly in relation to GDPR) and that quality assurance processes are followed for content creation.

Application and Renewal Processes

• Be accountable to perform and maintain an efficient and effective member application and renewal process. Ensure that the applicants meet SEUK member criteria and that due diligence is done on Companies House records.
• Work closely with the finance team to ensure that renewals are managed effectively and timely

Position in the organisation:

• The post holder will be required to work closely with colleagues across all areas of the organisation
• The post holder will report to the Head of Membership and sit within the Membership and Marketing team

General duties and key responsibilities:

• Support Social Enterprise UK’s wider programme of activities where necessary, undertaking other duties as required
• Maintain commercial confidentiality about Social Enterprise UK and partners’ activities
• Ensure the implementation of Social Enterprise UK’s Code of Conduct, Health and Safety policy and Equal Opportunities policy in all areas of the work
• Attend training courses or take part in additional aspects of Social Enterprise UK’s work that are relevant to the work as decided in conjunction with the Head of Membership
• Ensure that all activities for which this post is responsible are carried out in accordance with Social Enterprise UK’s policies, to the highest ethical standards and in accordance with legal requirements, best practice and external guidelines 
• Service own administrative needs, maintain transparent and up to date computer and paper records of work
• Act as an ambassador for Social Enterprise UK as appropriate

Person Specification

Experience/ Qualifications

Degree or equivalent

Experience of working in a customer facing position

All Microsoft package, Excel and Word to a high standard.

Excellent communication skills both written and verbal

Good organisational skills

Experience in creating content – for social media and longer form (letters, blogs etc)

Experience of working in a membership organisation

Experience of working in the third sector

Knowledge/ Skills / Ability

Excellent relationship management skills

Excellent interpersonal and communication skills

Excellent telephone manner and able to communicate and sell effectively to a range of audiences

Ability to undertake research on a number of subjects and produce reports

Ability to analyse data and produce reports

Organising own workload, setting and successfully meeting priorities and deadlines

Excellent written communication skills

Excellent IT skills

Ability to work flexibly, independently and as part of a team

An understanding of and commitment to diversity and equality as it applies in the workplace

Experience in using CRM packages (e.g. Salesforce)

Competencies

(We want the post holder to be able to demonstrate the following competences to a high level and want to use these to the full in their work)

Team working

Effective communication to different audiences

Decision making and problem solving

Attention to detail

Ability to review and improve systems and processes

Additional Requirements

Willingness to work flexibly in response to changing organisational requirements

Willingness to learn new skills

Terms and conditions

• Full time contract
• Minimum 35 hours a week. Evening and weekend work will be required occasionally
• Salary £22,000 - £25,000 gross pa + pension and benefits
• Leave entitlement: 25 days pro rata
• Location: Central London. Travel to other UK locations will be required occasionally. Due to the current situation all SEUK staff are home based until it is deemed safe to go back into the office in London.
• £200.00 p.a. for personal development
• Travel Company Loan
• Cycle Scheme
• A six-month probationary period will apply

Applications close 19th July – interviews will be held over Zoom whilst applications are open, with final first round interviews being held on 21st and 22nd July.

To apply, please send your CV along with a covering letter outlining how your skills and experience match the job description.

We will not view applications without a supporting covering letter.

We encourage applicants from BAME backgrounds.