Customer relationship manager jobs in Hammersmith, greater london

Support Worker

We're looking for a passionate, compassionate and resilient Support Worker to join our Mental Health Social Care Service in Tower Hamlets

£20,010.00 per annum, working 26 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The working pattern for this role is: - 2x 13 hour shifts per week, including weekends and bank holidays
Needs to be available for Friday team meetings

What you'll do:
* Building supportive, trusting relationships with customers and creating a positive
* atmosphere
* Working proactively with other members of the team to handle the service caseload and
* administrative responsibilities
* Conducting key work sessions as required, that are innovative and engaging in order to
* achieve individual goals
* Ensuring ongoing assessment and management of risks associated with customers within
* an attitude of 'positive risk taking'
* Providing support with daily living activities, including practical assistance to support
* customers to independent living e.g. budgeting, cooking, establishing a night time routine
* Supporting customers to maintain a healthy environment and where appropriate assisting
* them to clean their accommodation and maintain good personal hygiene
* Assisting in the recording and reporting of customer incidents
* Managing customer referrals, completing assessments and obtaining and maintaining all
* relevant paperwork

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage
* customer involvement
* Approachable and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Flexible
* Open to feedback and self development
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is essentially customer-focused
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviours

What you'll bring:
Essential
* NVQ Level 2/3 or equivalent with some or equivalent sector work experience

Desirable
* Experience working in a mental health setting or service.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job Description

About St Mary’s

St Mary's is a vibrant and charismatic Anglican Church located in Marylebone, W1. In addition to serving as a place of worship, it boasts a thriving Grade I listed events venue, hosting an average of two-to-three events per week. The venue accommodates a diverse range of events, including conferences, charity events, fashion shows, book launches and wine tastings. 

About You

Are you a people person who thrives on creating seamless, memorable events? We’re looking for a full-time Events Coordinator to join our friendly and supportive team. You’ll play a key role in bringing events to life—from the moment they’re confirmed to the final wrap-up—working closely with clients and leading event-day staff with confidence. If you’re highly organised, calm under pressure, and love building strong relationships, this is your chance to shine in a role where no two days are the same. Warmth, professionalism, and a sharp eye for detail will take you far here.

What You Will Be Doing

• Supporting clients in event planning, including site visits, service bookings, invoicing, and gathering necessary documents and licenses.
• Ensuring legal requirements are met and communicating final event details to clients.
• Maintaining detailed planning records and manage logistics, including booking staff and coordinating with internal teams.
• Writing and sharing event briefs, process staff invoices, and liaise with key departments such as kitchen, facilities, and church groups.
• Providing event-day support by working with Duty Managers, acting as emergency contact on a rota, and occasionally attending events to build client relationships.
• Completing post-event tasks, such as reporting issues and following up with clients.
• Covering for the Head of Venue and Events during absences and ensure compliance with venue regulations.
• Essential skills include strong customer service, communication, organisation, attention to detail, and confidence using Google Suite.
• Desirable skills include experience in events or hospitality, CRM familiarity, and understanding of sound, lighting, and visual requirements.

What We Are Looking For

• Excellent customer facing skills and a commitment to outstanding customer service
• Excellent organisational and time management skills, with administration experience
• Excellent communication skills, both written and verbal
• A solutions mindset, proactive and excellent at problem-solving
• High attention to detail
• Fully confident and competent with Google suite (calendar, sheets)

Benefits

• Salary between £28,500 and £30,000 based on experience
• 23 days paid holiday per year + bank holidays. Extra 2 days holiday at Easter and the office closes between Christmas and New Year.
• Regular staff days and staff retreats
• Your choice of birthday breakfast at the Tuesday team meeting
• Training opportunities and courses

Full details in the attached Job Description

Occupational Requirement

This role has an Occupational Requirement to be a Christian, as permitted under Schedule 9, Part 1, of the Equality Act 2010.

Equality, Diversity and Inclusion

St Mary’s is committed to being a diverse church that truly represents the community we serve. We welcome applications from people of all backgrounds, especially those underrepresented in church leadership, including women, and racialised, LGBT+, disabled, and under-served communities.

Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply for jobs unless they meet every single qualification. If you’re excited about this role but your prior experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

This role is an opportunity for someone with the appropriate values, experience, and ambition to play a pivotal part in our People & Culture Team.

People Officer
Reference number: 369
Reports to: Director of People & Culture
Working Hours: 37.5 hours per week (Monday -Friday some occasional out of hours)
Contract: Permanent
Salary: £32,000 - £34,000 per annum
Working base: Watford (with occasional travel across Hertfordshire)

We’re Hertfordshire Mind Network

We deliver essential mental health support in Hertfordshire, providing a diverse range of services from our Wellbeing Centres and other locations across the county. We help individuals experiencing mental ill health to make choices, find their solutions, build resilience and manage their wellbeing. We offer opportunities for individuals to get support to allow them to recover from or live with mental ill health.

About the role

As People Officer, you will provide high-quality, accurate support across the full employee/volunteer lifecycle, while also contributing to employee and volunteering relations, and continuous improvement of our People & Culture services. You will be a role model for our values and a key contributor to a positive team culture

As People Officer you will be part of a team who support a headcount of approximately 250 employees, 200 volunteers and 150 self-employed individuals across Hertfordshire. You will be instrumental in ensuring that all individuals employed or volunteering within Hertfordshire Mind receive advice, guidance in a responsive, knowledgeable, and customer-focused way.

Key Responsibilities include:

Employee Lifecycle

• Deliver a high-quality, confidential and customer-focused People service from recruitment through to leaving.
• Advise line managers on recruitment; selection, interview and safer recruitment
• Provide People advice for queries from the People & Culture team in line with policies, managing and or escalating complex issues as appropriate.

Systems, Data & Reporting

• Produce timely and accurate People management information to assist organisational decision-making. (ihasco, Breathe, Livepay, Charity log, etc)
• Maintain accurate and up-to-date records within the HR information system (Breathe HR), including new profiles, personal data, annual leave and absence reporting.
• Oversee monthly payroll data collation, including hours, absences, and any contractual changes, ensuring timely submission to Payroll.
• Ensure Breathe annual holiday renewal and other system updates are effectively completed and communicated

Employee Relations & Case Management

• Manage employee relations cases, such as sickness absence, conduct, capability, disciplinary, grievance, family focussed leave, flexible working requests.
• Undertake casework, guiding and advising on relevant procedure including gathering evidence and drafting investigation reports, tracking case progress and ensuring communications and actions are completed.
• Provide consistent and fair advice to managers in accordance with policies, escalating complex issues as appropriate.

Projects & Continuous Improvement

• Contribute to projects such as employee engagement initiatives, policy updates, wellbeing programmes, EDIE (VIBE, Voice, Inclusion, Belonging, Engagement) and system improvements.
• Support quality assurance processes in line with National Mind policies and ISO9001 standards.
• Identify opportunities to improve people processes, recommending and implementing enhancements under the guidance of the People & Culture Director

General Responsibilities

• To support any member of the People and Culture team and to cover team absence as required.
• Note taking for meetings as required
• Promote Hertfordshire Mind services by attending events, campaigns, and open days to raise awareness of mental health.
• Uphold Hertfordshire Mind policies and procedures, including the Equalities Statement.
• Maintain strict confidentiality at all times.
• Undertake any other reasonable duties as required by the Senior Leadership Team.

Benefits

• Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
• Birthday leave day.
• Cash plan health cover (after 6 months employment).
• Eligibility for blue light card.
• Employee Assistance Programme.
• Ongoing training relevant to your role.

Please note: The ideal candidate will need to be able to travel and cover the area Herts Mind Network serves. Candidates in Greater London may not be suitable for this role as it is not only in Watford.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is 12 noon Thursday 16th July 2026
Interviews will be held week commencing 22nd July 2026.
We will close the advert prior to this date if we receive sufficient applications.
N.B. Please quote reference number 369 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

At Barnardo's, we're committed to changing childhoods and changing lives. We're looking for an experienced and data-driven Digital Marketing Manager (Acquisition) to help us reach new supporters, grow fundraising income, and increase awareness of our work with children and young people across the UK. 

This is an exciting opportunity for a talented digital marketer who thrives on delivering high-performing campaigns, optimising customer journeys, and using insight to drive meaningful results. You'll play a key role in helping Barnardo's attract new supporters through innovative, integrated digital campaigns across paid media channels. 

Travel will be required to quarterly meetings in London Hubs.

What You'll Be Doing 

As Digital Marketing Manager (Acquisition), you'll lead the delivery and optimisation of digital acquisition activity across channels including: 

• Paid social 

• PPC and search marketing 

• Display and programmatic media 

• Website and landing page journeys 

Working closely with internal stakeholders and agency partners, you'll: 

• Plan and deliver integrated digital campaigns that drive supporter acquisition and fundraising growth. 

• Optimise campaign performance through testing, insight and continuous improvement. 

• Support development of SEO and emerging AI search (GEO) opportunities. 

• Analyse performance data and turn insights into actionable recommendations. 

• Collaborate with fundraising, brand, web and digital teams to create seamless supporter journeys. 

• Help develop robust reporting frameworks focused on ROI, attribution and business outcomes. 

• Champion a test-and-learn culture, driving innovation and best practice across digital marketing activity. 

About You 

We're looking for someone who combines strategic thinking with hands-on digital expertise. 

You'll bring: 

• Significant experience managing paid digital marketing campaigns across social, search and other acquisition channels. 

• Strong understanding of performance marketing principles and optimisation techniques. 

• Experience working with digital analytics and reporting tools, including Google Analytics and Google Tag Manager. 

• Experience delivering multi-channel campaigns and managing agency relationships. 

• Excellent analytical skills and confidence using data to inform decisions. 

• Knowledge of SEO principles and evolving digital trends. 

• A collaborative approach and ability to work effectively with a wide range of stakeholders. 

• Passion for delivering outstanding supporter experiences and achieving measurable results. 

Experience within the charity sector is welcome, but we're equally interested in candidates from agency, commercial or consumer-brand backgrounds who are excited by the opportunity to make a difference. 

 Why Join Barnardo's? 

Every day, Barnardo's supports children, young people and families facing challenges across the UK. By joining our Digital Marketing team, you'll help ensure more people discover, support and engage with our vital work. 

In return, we offer: 

• Flexible and hybrid working 

• A supportive and collaborative culture 

• Opportunities for professional development 

• A role where your work has a direct impact on children and young people 

• Competitive benefits package 

 Apply Now 

If you're an ambitious digital marketer who loves combining data, creativity and purpose, we'd love to hear from you. 

 Join Barnardo's and help us reach more supporters, raise more funds, and change more childhoods. 

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible

We are working with a medical charity to recruit an Individual Giving Officer to join its fundraising team. Reporting to the Individual Giving Manager, this role offers a pivotal opportunity to support the delivery of the charity's individual giving programme at a time of significant growth and innovation. The programme includes face-to-face fundraising, in-memoriam giving, and direct mail appeals.

The hybrid working is 2 days a week in the office, they would consider part time as well, 3 days a week, with 1 day a week in the office.

MAIN DUTIES:

Your new company
My client is a large London-based charity with a great reputation for delivering excellence which offers hybrid working.
Your new role
My role is Finance Officer. Duties will include, but are not limited to:

• Daily download and reconciliations of bank statements to CRM and processing of income via bank transfer.
• Daily posting of membership database data into the accounting system
• Reconciliation of income to the bank statements
• Manage the end-to-end supplier invoice and expenses process
• Process refunds for overpayments
• Handling incoming finance queries by email and telephone
• Issue remittances, receipts and prepare ad hoc invoices.
• Manage the company credit cards, including manual posting of expenditure to the accounting system

What you'll need to succeed In order to succeed, you will need previous experience in finance, including the duties above. If you were studying for your AAT qualification, this would be advantageous. Strong systems skills, including Sage and Excel is also desirable.
What you'll get in return
In return, you will have the opportunity to work for a prestigious charity, in a supportive team with scope to grow in the role.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The Talent Set are delighted to be supporting Mother's Union appoint a new Senior Public Fundraising Manager. Mother's Union supports with people from all backgrounds to support communities, strengthen families, and advocate for positive change. For well over a century, it has been making a meaningful difference in the lives of people around the world through a community-led approach to tackling poverty, injustice, and violence. What began as a simple idea has grown into a global network of members and supporters, creating lasting impact across many countries.

Senior Public Fundraising Manager 
Salary: £45,000 - £48,000
Location: Central London - 2 days in the office a week
Contract: Permanent

The Fundraising team is at the heart of powering this fantastic charity’s work across the globe. From supporting local fundraising initiatives across Britain and Ireland to helping drive income for life-changing international programmes, the team plays a key role in turning generosity into impact.

Working closely with colleagues across membership and communications, the team is always looking for fresh ways to connect with new audiences, inspire supporters, and grow a vibrant community of people who want to make a difference. As the organisation enters an exciting new chapter, there’s a real opportunity to build momentum, spark new ideas, and help expand the reach of a charity that continues to change lives around the world.

What you’ll be doing:

• Lead and deliver innovative multichannel fundraising campaigns that grow income, engage new audiences, and maximise support across individual giving, community fundraising, legacy, and in-memory programmes.
• Champion a test and-learn approach, using data, insight, and supporter feedback to enhance the supporter experience, strengthen engagement, and drive long-term value.
• Oversee the creation of compelling fundraising appeals, campaigns, and impacted communications, working collaboratively with internal teams and external partners.
• Develop and deliver integrated supporter and membership journeys that boost acquisition, retention, conversion, and regular giving.
• Lead, support, and develop fundraising team members while ensuring excellent supporter care and smooth operational processes that create a positive supporter experience.
• Use Microsoft Dynamics and performance reporting to inform decision making, identify opportunities, and support sustainable fundraising growth.

About you:

• Proven experience developing and delivering successful fundraising strategies, managing multiproduct programmes, and overseeing budgets to achieve sustainable income growth.
• Extensive expertise in individual giving, supporter acquisition, and multichannel fundraising, with a strong track record of creating engaging supporter journeys and growing fundraising performance across digital and traditional channels.
• Experience developing legacy, in-memory, and community fundraising programmes, supported by excellent supporter stewardship and relationship-building skills.
• Strong analytical and technical capability, including the use of CRM systems such as Microsoft Dynamics to deliver targeted campaigns, supporter segmentation, performance reporting, and data-driven decision-making.
• Good understanding of the opportunities and challenges of fundraising within complex organisations, including membership based or geographically dispersed structures, with experience in the charity sector highly desirable.
• Up to-date knowledge of fundraising regulation, compliance, and best practice, combined with proven people management skills and the ability to motivate, develop, and support high-performing teams.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

The Senior Legacy Officer will lead the delivery and development of St Luke’s legacy fundraising programme, taking ownership of one of the hospice’s most critical income streams. Reporting to the Head of Public Fundraising, the role will focus exclusively on growing legacy income through strategic marketing, supporter engagement and stewardship, pipeline development and internal advocacy. The post holder will be responsible for the day-to-day management and continuous improvement of the legacy programme, using insight and best practice to maximise long-term income while delivering an outstanding supporter experience.

What you’ll be doing:

• Leading and developing St Luke’s legacy fundraising programme
• Planning and delivering multi-channel legacy campaigns
• Managing Free Will Writing initiatives and legacy events
• Building strong relationships with legacy supporters, pledgers and professional partners
• Developing engaging supporter journeys and stewardship communications
• Monitoring pipelines, income forecasts and campaign performance
• Acting as an internal advocate for legacy giving across the organisation
• Ensuring all activity complies with fundraising regulations and GDPR

We’re looking for someone who brings:

• Experience in legacy fundraising, direct marketing or supporter led fundraising
• Excellent relationship building and communication skills
• Strong copywriting and storytelling ability
• Confidence using CRM systems, data and reporting tools
• Strong project management and organisational skills
• Sensitivity and empathy when working with donors and bereaved families
• Knowledge of fundraising regulations and data protection requirements
• A relevant fundraising or marketing qualification is desirable but not essential.

Harris Hill is delighted to be supporting a national cancer support charity in their search for a Fundraising Officer.

Epsom, Surrey (Hybrid) | Full Time | £30,000 per annum

This is an exciting opportunity to join a growing fundraising and communications team within a charity that is embarking on an ambitious period of growth.

They are looking for a motivated and organised fundraiser who is passionate about supporter engagement and income generation. The successful candidate will play a key role across individual giving, challenge events and supporter stewardship, helping to deliver ambitious fundraising targets and exceptional supporter experiences.

This role would suit someone looking to develop their fundraising career within a supportive and collaborative team, gaining exposure across a variety of fundraising disciplines.

Key Responsibilities

• Deliver outstanding stewardship to donors, fundraisers and supporters.
• Support and develop individual giving and challenge event fundraising activities.
• Create engaging supporter communications and fundraising journeys.
• Assist with the delivery of fundraising campaigns and events.
• Help generate compelling fundraising stories and supporter content.

What They're Looking For

• Previous fundraising experience, ideally across multiple income streams.
• Experience using a CRM database such as Salesforce.
• Passion for supporting people affected by cancer and delivering excellent supporter experiences.

The charity operates a hybrid working model, with regular attendance at their Epsom office and partner locations. Candidates should be based within London or the South East and able to travel as required.

Apply to Hannah at Harris Hill onto learn more and get the full job pack. Rolling recruitment

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics

Help research that could change millions of lives.

Are you an exceptionally organised administrator who enjoys keeping projects running smoothly?

Would you like your work to contribute to research that could transform how mental health conditions are understood, diagnosed, treated and ultimately prevented?

If so, we'd love to hear from you.

Research Project Administrator
Contract: 12-month Contract
Salary: £28k to £30k
Location: Hybrid – London EC1Y/Home

We're looking for a proactive, highly organised Research Project Administrator to join our growing Research Team. You'll play a vital role behind the scenes, providing first-class administrative and project support that enables our researchers, project managers and lived experience contributors to deliver research with real-world impact.

This is a fantastic opportunity to join an award-winning charity where your organisational skills will genuinely make a difference.

About MQ

At MQ, we champion and fund world-class research to transform the lives of everyone affected by mental health conditions.

We believe research is the key to creating a future where mental illnesses are better understood, more effectively treated and, one day, prevented altogether.

We're proud to have been recognised as one of the Sunday Times Best Places to Work, reflecting our commitment to creating an inclusive, supportive and high-performing workplace where people can do their best work.

We know that diverse perspectives lead to better ideas, stronger research and greater impact. That's why we're committed to building an inclusive workplace where everyone feels welcomed, valued and able to thrive.

The Role

As our Research Administrator, you'll be the person who helps keep our research programmes organised, efficient and moving forward.

Working closely with Project Managers and Programme Leads, you'll coordinate meetings, maintain project records, support budgets and payments, organise events and workshops, and ensure our systems and documentation remain accurate and up to date.

You'll also play an important role in supporting the involvement of people with lived experience of mental illness, helping to coordinate communications, contracts and payments while ensuring every interaction is professional, organised and welcoming.

No two days are the same. One day you might be organising a research workshop with leading academics, the next preparing project documentation, coordinating contributor payments or helping the team track progress across multiple programmes.

If you enjoy variety, love bringing order to complexity and take pride in getting the details right, you'll thrive in this role.

What you'll be doing

You'll:

• Coordinate internal and external meetings, including scheduling, agendas, papers and follow-up actions.
• Take clear, accurate meeting minutes and track actions.
• Support Project Managers with budgets, invoices and financial administration.
• Maintain project plans, trackers and systems including Microsoft Teams.
• Keep research documentation accurate, organised and up to date.
• Support surveys, data collection and reporting activities.
• Help organise workshops, roundtables and stakeholder events.
• Coordinate the recruitment and onboarding of lived experience contributors.
• Prepare contributor contracts and maintain accurate records.
• Coordinate payments and communications with external contributors.
• Work closely with colleagues across Finance, Marketing and Research to ensure projects run smoothly.
• Build positive relationships with researchers, academics, people with lived experience and other external partners.
• Ensure information is handled confidentially and in line with GDPR.

About you

We're looking for someone who is naturally organised, enjoys supporting others and takes pride in delivering high-quality work.

You'll probably have around three to four years' experience in an administrative, research or project support role and be confident juggling multiple priorities while maintaining excellent attention to detail.

You'll also bring:

• Excellent organisational and time management skills.
• Strong written and verbal communication.
• Experience supporting meetings and coordinating projects.
• Confidence managing budgets, invoices and payments.
• Excellent Microsoft Office skills, particularly Excel.
• Experience using collaboration platforms such as Teams, Zoom and Google Workspace
• The ability to manage confidential information with care and professionalism.
• A collaborative, flexible and positive approach.

It would be great if you also have

• Experience working within research, higher education or the charity sector.
• Experience supporting surveys or research projects.
• Experience organising conferences, workshops or stakeholder events.
• Experience using project management software
• Advanced Excel skills.
• A degree in health, social sciences, economics or another relevant subject (or equivalent experience).

Why join MQ?

As well as meaningful work that has the potential to improve millions of lives, you'll receive:

• £1,200 annual wellbeing allowance per annum
• 28 days annual leave plus bank holidays
• Hybrid and flexible working
• 5% employer pension contribution
• Employee Assistance Programme and counselling service
• Life Assurance
• Cycle to Work and season ticket loan schemes
• Professional development and training opportunities
• Regular team socials and wellbeing events
• A genuinely supportive, collaborative culture where your ideas matter

If you're an organised administrator who enjoys helping teams succeed and wants to contribute to research that changes lives, we'd love to hear from you.

Closing date: Sunday 12th July 2026
Please note: we typically start interviewing within one week of the job advert going live.
We reserve the right to close the job before the deadline based on the volume of applications, so we encourage you to apply as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We believe in equality and inclusion and we welcome job applications from everyone, provided you meet the criteria for the job.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

No agencies please.

Challenge Events and Community Fundraising Manager

Hours: 37.5 hours per week

Salary: £40,000 per annum

Working Pattern: Remote with attendance at meetings in Cannock/London (approx 2 per month) and attendance at events across the UK as required.

Lead the transformation of challenge events fundraising for a charity that changes children's lives daily. You'll build a national portfolio of inspiring events that generate significant income and create lasting supporter relationships.

About Newlife

As one of the UK's leading charities providing essential specialist equipment to children with disabilities, Newlife is dedicated to making life better.

Through grants and emergency equipment loans, we ensure children get vital equipment when they need it. Our free nurse helpline offers crucial support and information. We advocate for change and support adults with additional needs through volunteering and employment opportunities.

What you'll be doing

You'll develop and deliver a sustainable programme of challenge events and supporter-led fundraising activities. Working with the Head of Fundraising and Marketing, you'll create the strategy and drive income growth.

Strategic Development:

• Develop challenge events strategy and annual operational plans
• Set budgets, income targets and performance indicators
• Research new event opportunities and market trends
• Monitor performance and maximise income generation

Event Portfolio Management:

• Build portfolio including running, cycling, walking, trekking, overseas and virtual challenges
• Recruit, steward and retain participants through exceptional supporter journeys
• Manage relationships with external event organisers and suppliers
• Ensure safe, effective delivery meeting ROI targets

Relationship Building:

• Support corporate partners, community groups, schools and local businesses
• Deliver high-quality supporter care throughout their journey
• Collaborate across Fundraising, Marketing, Retail and Services teams
• Move supporters into long-term giving opportunities

What we're looking for

• Evidence of commitment to professional development within fundraising, events management or supporter engagement
• Experience delivering digital fundraising and supporter journeys
• Experience of mass participation events and challenge events delivery
• Track record achieving income targets and delivering fundraising growth
• Experience building relationships with supporters, volunteers and external stakeholders
• Experience planning and delivering events, managing budgets and monitoring financial performance
• Experience working with fundraising databases or CRM systems
• Excellent relationship-building and communication skills
• Strong event planning and project management abilities
• Ability to inspire supporters to achieve ambitious fundraising goals
• Flexible approach, including occasional evening and weekend working
• Understanding of fundraising compliance and regulation

Desirable: Experience of volunteer management

This role reports to the Head of Fundraising and Marketing.

Ready to create inspiring events that change children's lives? Join our mission to make life better for families across the UK.

Disclosure and Barring Service (DBS) checking may be necessary for this role. 

Location: Fully remote with flexible working arrangements
Salary: £39,742 per year FTE, dependent on experience
Contract: We are open to this role being part time (0.8FTE minimum preferred) or full time. We offer fully flexible working.
Closing date for applications: 12th July

Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role.

First interviews: w/c 22nd July
Start Date: ASAP

About the Warm Welcome Campaign

Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold purpose to enable a more deeply connected society where we all have free access to welcoming community spaces.

We resource, connect and champion a network of over 6,300 Warm Welcome Spaces and bring together a growing coalition of local, regional and national partners representing the worlds of charity, faith, business, government and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fuelled by human warmth.

We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year.

Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.

It’s an important moment for us - we have launched a five-year strategy, our 100% Pledge Campaign and an established programme of corporate events. We have also successfully delivered Warm Welcome Week for two years in collaboration with a wide range of partners and are looking forward to continuing to build on this success.

The Opportunity

This is an exciting opportunity for an experienced and creative Communications and Brand Manager (Partnerships) to join a small, friendly and ambitious team in a varied role with genuine opportunity for development and impact. The Communications and Brand Manager (Partnerships) is primarily fundraising focused, delivering compelling communications strategies to support individual giving, fundraising events and our growing number of Corporate Partnerships, including Sky, Co-op, National Grid, OVO, Cadent, UKPN, Barratt Redrow and SGN. The role will specialise in maximising brand impact and income-raising potential.

The role sits within the growing Communications Team, which is led by the Director of Communications and includes the Communications Manager and Communications Assistant. 

Reporting to the Director of Communications, the postholder will play a key role in telling the Warm Welcome Story for positive change, raising awareness to grow the brand and creating campaign strategies to support income generation. 

We are looking for someone who is highly organised, agile and collaborative, whilst bringing creativity and initiative to their work. Relationship building will be key, working with a wide variety of high-profile corporate partners, stakeholders and ambassadors. You will be an excellent brand champion with the skills to develop stand out creative ideas for partnership campaigns, awareness campaigns and activations. While the role is primarily fundraising focused, you will support the delivery of the wider Warm Welcome Communications Strategy.

In this role, you will work across all aspects of communications strategy including, PR, events, brand asset development, storytelling, digital marketing, and campaigns.

• Act as the primary communications adviser for the fundraising team, including the Corporate Partnerships Manager and corporate partners, identifying communications opportunities and advising on strategic messaging, content, PR and tactics.
   

• Manage the development and execution of communications strategies for Warm Welcome’s flagship partnerships, specialising in maximising brand impact and income-raising potential.
   

• Deliver communications strategies to inspire audiences and support organisational goals, working closely with colleagues across the Communications and Fundraising, and with external partners.

• Develop stand out creative ideas for campaigns and activations to shape and deliver integrated activities that cut through, including Warm Welcome Week. 

• Act as a brand ambassador, advising and supporting the team to deliver brand-aligned messaging and content. Plus, crafting messaging and designing brand assets, marketing materials, presentations and resources.
   

• Create content to show the impact of Warm Welcome Spaces, including delivering hard-hitting press releases and impact reports.
   

• Create content for social media channels, website and digital newsletters.

• Develop case studies and organise photoshoots to tell the Warm Welcome story for positive change.
   

• Support the delivery of the Patrons and Ambassadors Strategy.

• Help manage the systems and processes needed for effective partnership and stakeholder management, including CRM use, reporting and tracking.

• Work collaboratively with colleagues across the Warm Welcome Campaign to connect partners with Warm Welcome Spaces and activities across the UK.

• Contribute to wider communications activity and team objectives.

Person Specification

Essential Experience

• Proven experience designing and executing high-impact brand or corporate partnership communications plans, ideally for a non-profit organisation.
   

• Strong track record of developing and delivering integrated communications campaigns across multiple channels, targeting a range of audiences.
   

• Highly collaborative and able to build strong relationships with internal and external stakeholders.
   

• Proven experience of crafting messages and stories. 

• Experience creating brand assets using Canva or similar tools.

• Experience of crafting compelling content for press releases and liaising with journalists.

• Strong track record of delivering content for digital media channels.

• Experience managing multiple priorities and deadlines effectively.

• Experience of monitoring and evaluating communications impact, using data and insights.

Desirable Experience

• Experience using CRMs or databases for relationship management and reporting.

• Experience working within the charity, community or social impact sector.

• Experience of delivering patrons and ambassadors programmes.

• Experience of developing new brands.

Abilities and Understanding

• Ability to brief, critique and develop creative work constructively, with a good eye for brand, design, film and photography.

• Strong relationship-building and communication skills.

• Ability to communicate confidently and professionally with a range of audiences.

• Ability to manage competing priorities and work independently.

• Strong organisational skills and attention to detail.

• Understanding the importance of accurate record keeping and effective systems.

• Ability to work collaboratively within a small and fast-moving team.

• Confident using Google Workspace, Microsoft Office and CRM systems.

Competencies and behaviours in our team

The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are:

• Committed to the power of relationships to facilitate social change 

• Collaborative, inclusive, ambitious, aligning with our core values 

• Self-starter with high level of commitment, energy and motivation 

• Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context 

• Calm under pressure, and can adapt quickly in a fast-paced environment 

• Willing to pitch in to help other team members if needed 

• Organised with effective time management skills. 

Working Arrangements 

• Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester, York and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role we would also expect the applicant to carry out a reasonable amount of travel to both Warm Welcome Spaces and partners across the UK. 

• This role is fully remote, with flexible working arrangements. 

• All employees, volunteers, partners, suppliers and consultants working with GFP are expected to adhere to our Code of Conduct and safeguarding policies. GFP’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

• You will need to have the right to work in the UK.

For full details on how to apply, please view the attached role description. 

Salary: £64,093
Contract: Permanent
Location: London Hybrid, 2-3 days per week in Angel office
Closing date: ASAP
Benefits: 24-28 Days annual leave & option to buy/sell more, up to 5% pension contribution, Employee assistance programme, Life assurance cover, Health cash plan

We are very excited to be looking for a Head of Philanthropy to join a national disability charity, supporting people with complex disabilities to live connected and included lives.

With a new organisational strategy and recently implemented CRM system, the Head of Philanthropy will play a crucial role in shaping long-term philanthropic growth. Reporting to the Chief Fundraising & Marketing Officer, you will lead a talented team to develop an ambitious major donor programme, build a robust pipeline of high-value multi-year gifts, and create compelling propositions that inspire high-net-worth supporters.

As a skilled communicator, you’ll work effectively across a large and complex organisation, engaging senior stakeholders, ambassadors and donor networks to maximise opportunities and drive long-term impact for people with complex disabilities.

To be successful as the Head of Philanthropy you will need:

• Significant experience delivering and transforming a major donor programme, including securing multi-year, high-value gifts.
• Strong strategic leadership skills, with experience developing and leading high-performing teams.
• Outstanding relationship-building abilities, with the confidence and communication skills to influence senior stakeholders and engage high-net-worth individuals effectively.

If you would like to discuss this role with us, please contact us and quote the reference 2908JP

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.
 

The Pepper Foundation is a local charity funding children’s hospice care at home, specialised play and family days for children living with life-limiting and life-threatening conditions in Hertfordshire and Buckinghamshire. The Community Fundraiser will be joining Pepper at an exciting time as we launch our new three-year fundraising strategy. Backed by committed investment and with full Board approval, we are delighted to be growing the charity to deliver sustainable income that directly supports local children and families with hospice care in the comfort of their own homes. 

This is an exciting opportunity for an experienced relationship-builder to lead and grow community fundraising and challenge events activity, helping to raise vital income for The Pepper Foundation.

You will take ownership of a varied portfolio of community fundraising activity, building and developing relationships with volunteers, schools, clubs, local businesses and community groups, while also nurturing existing supporters and creating an excellent experience for everyone who engages with us. You will lead the day-to-day delivery of our community fundraising and challenge events activity, proactively identifying new opportunities, developing a strong pipeline of support and managing your portfolio to grow income and deepen engagement with The Pepper Foundation.

Hours: 30 hours per week (37.5hrs FTE) working from home - applicants must live within Hertfordshire or Buckinghamshire (or surrounding counties)

Salary: £25,600 pro-rata (£32,000 FTE)

Key Responsibilities:

Financial

• Deliver or exceed agreed income targets across community and challenge event  fundraising activities.
• Manage agreed budgets for community fundraising activities and challenge events, monitoring income and expenditure and ensuring activity is delivered in line with agreed targets and plans.
• Ensure activities are delivered as cost-effectively as possible, monitoring expenditure and helping to maximise return on investment.
• Develop and refine fundraising products, activities and supporter experiences that put supporters at the centre of what we do and encourage long-term engagement.
• Develop and maintain a pipeline of community fundraising opportunities, identifying prospects, converting enquiries and building repeat support from individuals, groups and local organisations.
• Help convert one-off supporters and new enquiries into repeat fundraising relationships through strong stewardship, follow-up and tailored engagement.

Communication
• Build and develop strong long-term relationships with community groups, schools, clubs and individuals to increase awareness, support and donated income.
• Support and manage key fundraising volunteers to help deliver income and activities.
• Work with the Head of Fundraising and marketing partners to ensure community and challenge fundraising activities are promoted effectively through suitable online and offline channels.
• Confidently communicate the work of The Pepper Foundation and inspire support through a variety of channels, including informal conversations, networking, presentations, written materials, newsletters and website copy.
• Deliver a high standard of donor and supporter care to maximise fundraising potential and encourage long-term support.
• Contribute ideas and content for promotional materials within agreed budgets and timelines.
• Identify and pursue opportunities to broaden participation in community fundraising and increase supporter engagement across the region.
• Proactively identify, develop and secure new community fundraising opportunities with local schools, groups, businesses and supporters to grow income and broaden engagement.
• Ensure relevant staff and volunteers are well briefed on community fundraising activities.
• Always represent The Pepper Foundation positively and professionally.
• Communicate confidently with a wide range of supporters and stakeholders, handling queries and resolving issues in a calm and professional way.
• Work collaboratively with colleagues across the fundraising team to ensure community fundraising activity is aligned with the wider fundraising strategy and income goals.

Management

• Recruit, train, support and motivate fundraising volunteers to help deliver community fundraising activities and events.
• Manage relationships with external suppliers and partners, such as venues and event providers, to support successful delivery.

Planning and Organisation
• Develop and deliver activity, stewardship and campaign plans for community and challenge event fundraising within agreed priorities, budgets and income targets.
• Deliver high-quality fundraising events that raise awareness of The Pepper Foundation across Buckinghamshire and Hertfordshire.
• Use Donorfy, our fundraising CRM, to administer and manage fundraising activity accurately and effectively, working with the Database Volunteer as needed.
• Produce post-event evaluations and recommendations in line with agreed requirements.
• Use insight, pipeline information and performance data to review results, identify trends and recommend improvements to future activity.
• Manage the day-to-day planning and delivery of key events and campaigns, making decisions within agreed plans, budgets and fundraising procedures.

• Take responsibility for health and safety in community fundraising activities, ensuring appropriate risk assessments are completed and relevant fundraising and safety procedures are followed.
• Respond appropriately to unexpected incidents at community fundraising events, following agreed procedures and escalating where needed.
• Take an active role in setting up and clearing down events and community fundraising activities, including periods of standing and occasional unsocial hours.
• Arrange appropriate Pepper Foundation attendance at local community events when needed.
• Manage resources effectively, including volunteer support, to maximise reach, income and engagement.

Reporting

• Produce regular reports on pipeline, activity, outcomes, income performance and learning for the Head of Fundraising, highlighting opportunities, risks and recommendations.

How to apply: For further details about the role, please download our recruitment pack. Please send your CV with a cover letter explaining why you would make a great candidate for this role and how you meet the job description. 

Closing date: Monday 13th July 2026 at 5pm

Interview dates: First-round interviews on 22nd and 23rd July with second-round interviews on 29th July 2026.

Interviews will take place at our office in Berkhamsted. Please let us know if you have any accessibility requirements or need any adjustments for the interview.

If appointed, an enhanced DBS check will be required.