Customer service assistant jobs

Hybrid - London based 2 days per week

This exciting role will support the Events and Community team deliver their third-party event portfolio, focusing on the 2027 Double TCS London Marathon. We have one of the biggest marathon teams, with nearly 800 runners, so we are looking for someone to join our busy team to help raise vital funds for young wheelchair users.

The postholder will provide the day to day administrative and operational support in the lead up to London Marathon, including application processing, database management, deliver great customer service and stewardship, as well as supporting with race week logistics. This is an exciting opportunity to play a key role in delivering one of the UK and Whizz Kidz's largest and most important fundraising events. You will also assist with activities across the wider events portfolio.

The person

You will be an enthusiastic and organised individual with strong administration and communication skills. Previous experience in an administrative or fundraising environment would be an advantage, but most importantly, you’ll bring a collaborative approach and willingness to learn.

You will have a strong eye for detail, great organisational skills and a pro-active approach to work. You will understand the importance of delivering exceptional supporter care and working as part of a team to deliver events.

Key accountabilities

• Be the first point of contact with the Events and Community team, overseeing a shared inbox
• Review and process marathon applications in a timely manner, keeping records up to date
• Maintain accurate participant records within the CRM database.
• Responsible for responding to participant enquiries and provide excellent supporter care.
• Monitoring and maintain accurate fundraising records, including coding income
• Coordinate administrative processes to support event delivery.
• Support planning and implementation of race week logistics.
• Build strong working relationships with other members of the Events and Community team and the wider Fundraising team

The post holder will also

• Work within all policies, procedures and budgets set by Whizz Kidz.
• Act at all times in the best interest of Whizz Kidz.
• Form effective working relationships with all colleagues members, volunteers and outside organisations as appropriate.
• Take responsibility for ensuring that the policies and procedures relating to Health & Safety in the workplace are adhered to at all times.
• Respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act.
• Not disclose to an unauthorised person any confidential information acquired through official duties unless they have received official permission to do so.

The above list is not exclusive or exhaustive, and the post holder will be required to undertake such duties as may reasonably be expected within the scope and job rank of the post.

Please note: This post is subject to an enhanced level DBS Disclosure, which will be sought prior to the confirmation of a job offer.

A few perks

The wellbeing of our colleagues is of paramount importance to our success as an organisation, and we want to ensure that our benefits package provides something of value for everyone, whether it is our generous holiday entitlement, wellbeing days, Healthcare cash plan, long-service awards. We hope you agree!

Annual leave
25 days of annual leave per annum plus Bank Holiday (pro-rata for part time colleagues).

Christmas closure
In addition to annual leave, employees get three days of paid Christmas leave.

Pension
Automatic enrolment for all colleagues with the option to opt out. Contributions of 5% gross salary made by both Whizz Kidz and employees. We will match higher contributions of up to 6% of gross basic salary.

Simply health
Automatic enrolment in a fully paid for cash plan that assists you with everyday health costs. This scheme is also available to your families for an extra charge.

Season ticket loan
An interest free loan of up to £5,000 following the successful completion of the Probationary Period.

For full information and to apply please visit our website via the Apply Button.

Please note: only candidates successful in obtaining an interview will be contacted.

We are committed to achieving equal opportunities in employment. Please let us know whether you require any reasonable adjustments for application or interview.

Closing date: Tuesday 1st September at 9am

Interview Dates: Friday 4th September and/or Monday 7th Septembe

The Bishop of Sheffield is seeking to appoint a new Senior Personal Assistant. This is a high-profile and pivotal appointment, providing an exciting opportunity to work closely with the Bishop at the heart of the Diocese of Sheffield. We are looking for a dynamic, highly organised and proactive individual who thrives in a fast-paced environment, can manage competing priorities and work confidently with initiative and discretion. The role is predominantly office-based, with flexibility to work remotely at times, and is based in a friendly and busy office in a pleasant and beautiful environment. It requires someone who can work effectively and independently while being a collaborative and valued member of the wider Bishop's team.

At the Bone Cancer Research Trust, we exist because families refused to accept a world where primary bone cancer had no hope, no answers and almost no research. Today, we’re the UK’s leading bone cancer charity and every supporter you engage helps push vital research forward and provides comfort to families who need us. 

About the role 

We’re looking for a friendly and professional Fundraising Assistant. As the first point of contact for supporters, you will play an essential role in delivering exceptional supporter care. 

You will: 

• Respond to supporter enquiries via phone, email and post. 

• Process donations and produce thank‑you letters and certificates. 

• Send fundraising packs, materials and merchandise. 

• Provide admin and operational support across fundraising, events and volunteering. 

• Support Facebook fundraisers and digital fundraising platforms. 

• Maintain accurate CRM records (training provided). 

• Help with events and represent BCRT when needed. 

• Support stock management, fulfilment and basic online shop tasks. 

About you 

• Friendly, confident communicator who enjoys helping people. 

• Experience in customer/supporter care. 

• Strong organisation and time‑management skills. 

• Enthusiastic, proactive and willing to learn. 

Why join us? 

You’ll join a small, passionate charity where your ideas matter and your work truly changes lives. This role offers variety, development opportunities, flexibility, a supportive culture and the chance to make a difference. 

What we offer 

• Flexible approach to working hours

• 30 days annual leave per year plus bank holidays 

• Private Health Insurance (following successful probation) 

• 6% employer pension contributions

• Life Assurance of 4x annual salary

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

The Supporter Relations Team plays a pivotal role in building relationships with our supporters and assisting our fundraising team to raise vital funds that will support our mission to beat blood cancer within a generation.

This is an excellent opportunity for someone with great communication, organisation and interpersonal skills. The main purpose of this role is to deliver excellent customer service to our supporters through written and verbal communication, and ensure efficient administration of donations and maintaining accurate data on our CRM system.

The role of Supporter Relations Assistant would suit someone energetic, organised and confident at communicating. As the first point of contact for our supporters, you will be able to build a rapport with supporters over the telephone, have good written communication skills and be a quick learner. You will also have experience of using a CRM or database, which will be vital when processing donations and recording communications with supporters. The role is varied and fast paced and requires efficiency and accuracy, as well as teamwork.

There are some tasks within this role which must be completed in the office, and therefore you will be required to work within a hybrid team where your week will be split working from home and the office.

Weekend Catering Assistant
Reference: AUG20269432
Location: Frampton Marsh
Hours: 4 Hours per week
Contract: Permanent
Salary: £13.45 - £14.35 Per Hour
Benefits: Holidays, Pension and Life Assurance

Are you passionate about delivering great customer experiences and inspired by the natural world? Join us at Frampton Marsh Reserve and play a key role in welcoming visitors while supporting vital conservation work.

We’re looking for a positive and adaptable Centre Assistant to join our retail team. In this role, you’ll help create a warm, welcoming environment for visitors, ensuring everyone enjoys a memorable and engaging experience at the reserve.

As a Centre Assistant, your primary focus will be supporting visitors in our retail space-offering friendly, knowledgeable service and helping people make the most of their visit. You’ll also contribute to the smooth day-to-day running of the visitor centre, which may include supporting the café and front-of-house activities when needed.

Working on a busy nature reserve means no two days are the same. You’ll be part of a collaborative team, helping to ensure our facilities run efficiently and continue to inspire people to connect with and care for nature.

Full training and ongoing support will be provided, giving you the opportunity to develop your skills, build knowledge of our operations, and contribute to our wider conservation mission.

Our work in the visitor centre is planned via the use of rotas and will include weekend and bank holiday working.

Key Responsibilities:

• Provide a welcoming, inclusive and informative experience for all visitors.
• Deliver day-to-day retail operations, including serving customers and handling transactions.
• Help maintain attractive, well-stocked and commercially effective retail displays.
• Process deliveries and support stock management activities.
• Respond to visitor enquiries in a clear, helpful and professional manner.
• Support other visitor centre areas when required, including reception and café services.
• Follow organisational procedures for cash handling, health and safety, and retail operations.
• Contribute to team objectives, including supporting income generation and visitor engagement.

Why Join Us?

Our visitor centre plays a vital role in connecting people with nature and supporting conservation. By joining our team, you’ll help create meaningful experiences for visitors while contributing to the protection of wildlife and habitats.

We welcome applications from people of all backgrounds and experiences. If you’re enthusiastic about working with people and interested in nature, we’d love to hear from you.

Essential Skills, Knowledge and Experience:

• Demonstrates the literacy and numeracy skills required to complete day-to-day tasks accurately, including communicating information, following instructions and carrying out routine calculations, gained through education, training, work or other relevant experience.
• Uses digital systems and technology effectively to complete routine tasks, access and record information, and support service delivery, with the ability to learn new systems as required.
• Communicates information clearly and accurately, adapting approach and style to meet the needs of different audiences and support understanding.
• Works collaboratively with others to deliver shared objectives, sharing information, supporting colleagues and contributing to an inclusive team environment.
• Delivers a high-quality customer or visitor experience by responding appropriately to enquiries, providing accurate information and adapting to the needs of different individuals.
• Processes payments and financial transactions accurately and securely, following established procedures and maintaining appropriate records.
• Promotes products, services or experiences effectively by engaging with customers, identifying needs and providing relevant information to support informed choices.
• Organises and completes assigned tasks reliably, adapts to changing priorities and maintains professional standards in a customer-facing environment.

Additional Information:

• This is a permanent, part-time role for a minimum of 4 hours per week, flexibility is important as additional hours will be available to meet the business need and cover annual leave.
• The successful candidate must be available to work during the day (no evenings), and weekend and Bank Holiday working will be essential.

Closing date: 23:59, Sunday 6th September 2026
We are looking to conduct interviews for this position from 15th September.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

Contact us to discuss any additional support you may need to complete your application.

No agencies please.

An exciting opportunity to join the team as a Bar and Catering Assistant to work in the Engine Shed Café both in the daytime and for events. Main duties of this role will include, serving customers and setting up for and working a range of student and external events.

Salary£29,879.00 per annum

LocationLondon/Hybrid (with 1 to 2 days in the office)

Weekly Hours35

The Vacancy

Job Title: Supporter Experience Assistant  (Temp Contract)

Location: London/Hybrid (with 1 to 2 days in the office)

Salary: £29,879.00 per annum

Weekly Hours: 35 - 6 month Fixed Term Contract

Reference: YMC1229345

About Us

YMCA is the oldest and largest youth charity in the world, founded in England in 1844. Today it's a global movement supporting more than 58 million people across 119 countries. In England & Wales, we operate as a federation of 80 local YMCAs, working independently to help young people belong, contribute and thrive in their communities. YMCA England & Wales acts as the national council — supporting local YMCAs, developing national programmes, and championing young people's voices with government.

About the Role

We're looking for a Supporter Experience Assistant to join our Data, Insight and Supporter Experience (DISE) Team, part of our wider Fundraising Team. You'll be the first point of contact for our supporters — responding to enquiries by phone, email and post with warmth and professionalism. You'll process regular giving requests, including changes to payment schedules, donation amounts and cancellations, ensuring everything is actioned accurately and on time. You'll also help keep our fundraising CRM up to date, supporting the wider team with administrative and income-processing tasks.

About You

You'll have experience in customer service or handling enquiries by phone, email or in person, along with strong administrative skills and real attention to detail. You're comfortable maintaining accurate records or databases, and you communicate clearly and confidently, both written and verbal. You're reliable, collaborative, and share our commitment to equality, diversity and inclusion. 

Experience in a charity or fundraising environment, processing Direct Debits, or using a CRM (ideally Raiser's Edge NXT) would be an advantage, but isn't essential.  If you're organised, personable, and want your work to genuinely support young people across the country, we'd love to hear from you.

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

Supporter Care Assistant

Fixed Term Contract | 3 days per week

Are you highly organised, people-focused and confident providing excellent customer service? Do you enjoy helping people feel welcomed, supported and connected?

Scripture Union is looking for a Supporter Care Assistant to join our Mobilisation Team on a fixed term basis. This role plays an important part in helping us care well for our supporters, customers and wider community, ensuring they receive a positive, efficient and engaging experience whenever they connect with us.

About the role

As Supporter Care Assistant, you will act as one of the first points of contact for enquiries and help support the smooth running of our supporter and customer care processes.

You will be involved in:

• Responding to enquiries by phone, email, website and post
• Processing orders, subscriptions, donations and Direct Debits
• Supporting fundraising activity and mobilisation campaigns
• Maintaining accurate records on our CRM system
• Working closely with colleagues and external partners to fulfil orders and communications
• Encouraging engagement with Scripture Union’s ministry and wider work

About you

We are looking for someone who enjoys working with people and takes pride in providing excellent service. You may already have experience in a customer-facing, administrative or supporter care role, or you may be looking to develop your skills further in this area.

You will be someone who:

• Communicates warmly and professionally
• Is organised and able to manage a varied workload
• Has good attention to detail
• Is confident using systems and handling data accurately
• Can work to deadlines and follow processes carefully
• Is supportive of Scripture Union’s mission and values

Invest in our mission, as we invest in you:

Our Benefits:

• 23 days holiday (pro rata) + bank holidays + 5 volunteering days 

• Up to 12% pension contribution 

• Life insurance 

• Free Bible Reading Guides 

• Enhanced family leave 

• Asupportive, faith-filled environment where your work has eternal impact 

Occupational Requirement

Scripture Union is a Christian charity committed to sharing the good news of Jesus with children and young people. Therefore, this role carries an occupational requirement for the successful applicant to be a practising Christian, in accordance with the Equality Act 2010. The successful candidate will be expected to actively support and work in accordance with Scripture Union's Christian ethos, mission and values.

Safeguarding

Scripture Union is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful candidate will be required to undergo a satisfactory Basic Disclosure and Barring Service (DBS) check as part of our safer recruitment process.

This is a growth-focused role for someone who enjoys creating systems, solving problems and using data to drive results. You'll own the fundraising CRM (Access ThankQ), leading the development of supporter journeys, marketing automation, data insight and digital processes that help us attract, retain and engage supporters more effectively.

Working across Fundraising and MarComms, you'll help create a culture where data, technology and supporter insight underpin everything we do.

Key Responsibilities

Build and Scale Our CRM & Supporter Experience

• Own and develop the fundraising CRM strategy and roadmap.
• Design and implement automated supporter journeys and segmented communications.
• Use data and insight to improve supporter acquisition, engagement and retention.
• Identify opportunities to streamline processes and improve the supporter experience.

Drive Digital Growth

• Deliver targeted CRM and email marketing activity.
• Develop reports and dashboards that provide actionable insight.
• Ensure fundraising data is accurate, accessible and used effectively across the team.
• Optimise digital giving platforms and supporter touchpoints.

Enable the Department

• Train and support colleagues to make better use of CRM, automation and data.
• Champion self-service, digital adoption and continuous improvement.
• Lead relationships with key suppliers including Access, Dotdigital and Woods Valldata.

Governance and Operations

• Act as the fundraising team's lead for GDPR and data protection.
• Ensure compliant management of supporter data and fundraising operations.
• Oversee efficient processes for donations, Gift Aid and supporter fulfilment.

Person Specification

Essential

• Strong experience of CRM strategy, marketing automation and supporter/customer journeys.
• Excellent understanding of data, segmentation and performance reporting.
• Experience managing CRM systems and digital platforms.
• Strong stakeholder management and influencing skills.
• Commercially minded, proactive and comfortable working in a fast-paced environment.
• Understanding of GDPR and data governance.

Desirable

• Experience of Access ThankQ.
• Experience in fundraising, membership or supporter-led organisations.
• Experience optimising online donation and payment platforms.

• More efficient fundraising operations and supporter processes.

This role is ideal for someone who wants to take ownership, build capability, and use technology, data and creativity to help grow one of the UK's most iconic charities.

This is a fixed term contract for 18 months

Candidates may use AI-assisted tools when preparing their application. However, applications should accurately represent the candidate's own experience, qualifications, and abilities. We encourage applicants to ensure their responses are authentic and written in their own words.

Job title: Retail Assistant

Directorate: Retail, Services and Operations

Location: Scarborough

Hours: 15 hours per week, 2 days over 7, with one working day at the weekend

Closing date: 25th August 2026

Permanent or Fixed Term: Permanent

We are currently looking for a Retail Assistant to join our Retail, Services and Operations team at our shop in Scarborough.

As a Retail Assistant, you will support the Shop Manager and Deputy Shop Manager and work alongside volunteers, playing an active part in running a successful Charity Shop. This includes stock management, merchandising, operating the till and providing excellent customer service.

You will need to be committed to creating a welcoming professional atmosphere and demonstrating the values of Yorkshire Cancer Research. You will also be a passionate and enthusiastic ambassador for the charity and its work.

To be considered for this role, you will ideally have worked in a retail environment, have a basic understanding of Microsoft Office programmes, good communication skills and the ability to motivate yourself and others.

The closing date for applications is 25 August 2026

To apply please submit a CV and cover letter outlining your suitability for the role via our website. Please read our privacy notice before applying.

We positively encourage applications from candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our webiste. 

Our Vacancy

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

What you'll do

As a Solicitor, you will be responsible for managing your own caseload, including delegating tasks to a paralegal where appropriate. You will provide legal advice and representation primarily in relation to Housing Conditions claims, covering areas such as property litigation, general property matters, and land law. 

The role also involves supporting Senior Solicitors, the Assistant Director of Legal Services, and the General Counsel and Company Secretary on complex or high-value matters as required. You will be expected to take a proactive approach in driving and implementing improvements to the organisation’s response to Housing Conditions-related claims. 

In addition, you will provide legal support to internal Peabody stakeholders on housing condition issues and broader housing-related litigation, including offering legal analysis on policy, procedure, and corporate matters. You'll actively represent Legal Services in a positive manner, contributing to cross-organisational working groups and forums, and play a key role in delivering the Legal Services strategy and supporting Peabody’s wider business objectives. You will also contribute to the development and delivery of the Legal Services training programme, as well as assist the Legal Team or other teams within Governance and Risk on special projects as required from time to time.
 
 What you’ll need 

• Demonstrable experience providing legal support to stakeholders in both contentious and non-contentious matters including providing legal analysis on policy, procedure and corporate business.
• Demonstrable experience within proceedings in the county and magistrates court, first-tier tribunal, including where appropriate the ability to act as advocate.
• Experience managing own caseload comprising a variety of landlord and tenant matters, including Housing Condition matters, property litigation, general property and land law.
• Qualified solicitor in England and Wales or a member of ILEX

If you have any questions about this role, please email Talent Specialist, Ryan Loasby.

Please read before applying:

Previous applicants need not apply. 

Interviews will be taking place on Thursday 3rd or Friday 4th September in person at our Westminster Bridge Road office. 

This is a hybrid role and you’ll be expected to attend the Westminster Bridge Road office a minimum of two days per week. 
 
Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

An exciting opportunity to join the team as a Bar and Catering Supervisor to work in the Engine Shed Café both in the daytime and for events. Main duties of this role will include, serving customers and setting up for and working a range of student and external events.

Bristol Cathedral is recruiting two part-time Visitor Experience Assistants to help deliver an outstanding experience for everyone who visits the Cathedral.

Located in the heart of Bristol, the Cathedral welcomes hundreds of thousands of visitors every year. Whether someone is attending worship, exploring our history, enjoying a tour, supporting an event or simply seeking a moment of reflection, our Visitor Experience Team helps ensure they receive a warm and memorable welcome.

As a Visitor Experience Assistant, you will be at the heart of that welcome. You will greet visitors, answer questions, encourage donations and Gift Aid, support volunteers, promote tours and retail sales, and help maintain high standards across our visitor spaces. You will also support events and activities taking place at both Bristol Cathedral and the Lord Mayor’s Chapel.

We’re looking for people who genuinely enjoy working with others and take pride in delivering excellent customer service. Strong communication skills, a friendly and proactive approach, and the confidence to engage with a diverse range of visitors are more important than previous Cathedral or heritage experience.

We are looking for an Operations Executive Assistant to join our Operations Team. This is a varied role at the heart of the organisation, combining operational coordination and executive support. Working across every part of Purposeful Ventures, you will help ensure colleagues have the systems, processes and support they need to do their best work.

Working closely with the Director of Finance and Operations, you will coordinate operational priorities, anticipate issues before they arise, and ensure the organisation runs smoothly, enabling senior leaders to remain focused on strategic work.

No two days will be the same. You might be coordinating a new starter's first day, overseeing office operations, preparing papers for senior meetings, implementing a new operational process, coordinating organisational compliance activities, supporting grant administration, or resolving an operational issue before it becomes a problem.

This is a role for someone who enjoys making things work well. You will be trusted to take ownership, build strong relationships across the organisation and continuously improve how we operate. You'll need to be equally comfortable supporting senior leaders, coordinating projects, solving practical problems and paying close attention to detail.

This role sits at the centre of Purposeful Ventures. You will work with colleagues across the organisation, gaining a broad understanding of how we operate while taking ownership of the systems, processes and coordination that help enhance how the organisation works. If you are someone who enjoys understanding how organisations work and finding practical ways to make them work even better, you will have plenty of opportunities to make a difference.

Job Description

Purpose

The Operations Executive Assistant plays a central role in the efficient running of Purposeful Ventures by providing operational management, executive support and administration across the organisation.

The role is varied and post holders are expected to have, and will be supported to continue to develop, expertise across a broad range of operational activities.

Responsibilities and duties

Executive support

Working closely with the Director of Finance and Operations and Management Team:

• Monitoring operational priorities and proactively following up actions on behalf of the Director of Finance and Operations.
• Preparing briefing notes, reports and background information to support decision-making.
• Coordinating cross-organisational activity on behalf of the Directors, ensuring actions are progressed and deadlines met.
• Providing proactive executive and administrative support to members of the Management Team.
• Managing diaries, scheduling meetings and coordinating logistics where required.
• Providing holiday and absence cover for the Executive Assistant to the CEO, ensuring continuity of support.
• Preparing agendas, coordinating papers and tracking actions from meetings.
• Organising meetings, workshops and events.
• Anticipating administrative requirements and proactively resolving issues to enable senior leaders to focus on strategic priorities.
• Coordinating operational issues across the organisation, using judgement to resolve matters independently and escalating where appropriate.
• Handling confidential information with professionalism and discretion.

Operations and Business Administration

• Working closely with colleagues across operations, communications, philanthropy, finance and project teams:
• Being a first point of contact for enquiries, correspondence and shared mailboxes, ensuring a consistently high level of customer service.
• Managing calendars, room bookings, registering and greeting visitors, organising meetings and organisation wide events.
• Ensuring the effective management of organisational documents, templates and operational systems.
• Maintaining CRM records and contributing to operational reporting.
• Coordinating document administration including agreements and approvals.
• Driving continuous improvement of organisational systems and processes, for example:
  • Leading small operational improvement projects.
  • Coordinating the implementation of new systems and operational processes.
  • Support organisational change initiatives.
• Acting as first point of contact for our external IT provider (Penelope), managing internal IT operations
• Coordinating our operational compliance calendar, ensuring key activities are completed on time, including:
  • Supporting the implementation and review of organisational policies and operational procedures.
  • Coordinating annual policy reviews and maintain version control.
  • Monitoring mandatory organisational compliance activities and escalating any risks.
• Maintaining relationships with operational suppliers; coordinating contract renewals; monitoring service delivery and escalating issues.
• Coordinating office health and safety arrangements, working closely with the building management company. Coordinating workplace risk assessments, maintaining accident records and coordinating fire marshal/first aid arrangements. Acting as Fire Marshal following appropriate training

People operations and onboarding

Working closely with the People Coordinator and colleagues to deliver an outstanding onboarding experience by:

• Carrying out Right to Work and DBS identity verification processes through our Due Diligence Checking platform, including video identity checks where required.
• Managing IT onboarding requests, including Penelope onboarding forms.
• Coordinating system access including EdCity passes and user set up.
• Preparing first-day arrangements including laptops and merchandise; welcoming new starters including building orientation, team introductions, and IT set up.
• Scheduling induction meetings, one-to-one introductions and team coffees.
• Setting colleagues up on the compliance learning system and assigning mandatory training. Monitoring new starter and refresher training to ensure completion and compliance.
• Maintaining organisation charts and onboarding documentation.

Office and Facilities

Ensuring that Purposeful Ventures provides a welcoming, productive and well-organised working environment by:

• Coordinating the day-to-day running of our fully serviced office at EdCity.
• Welcoming visitors and supporting colleagues in the office.
• Managing office supplies and equipment.
• Liaising with building management and external suppliers.
• Coordinating office IT equipment and ensuring new and existing colleagues have the equipment they need.
• Supporting the organisation of internal events and team activities.

Supporting Incubating Organisations and New Projects

Working with organisations that Purposeful Ventures is incubating by:

• Providing ad hoc administrative support to them and new projects.
• Assist with processes, communications, and administration.
• Support teams with coordination and project delivery activities.

The job description is subject to change and the postholder may be required to undertake tasks not specifically referred to above. Such duties, however, will fall within the scope of the job description.

Who we are looking for

We are looking for a highly organised, proactive and collaborative professional with experience providing executive and operational in a fast-paced environment. You will take ownership, build trusted relationships across the organisation, and be passionate about creating efficient systems and delivering an outstanding experience for colleagues and stakeholders.

You will bring an appreciation of the charity and social impact sector and a commitment to Purposeful Ventures' mission and values, recognising the importance of working for the good of the wider system.

Key requirements

The successful candidate will have:

• A strong understanding of office, operations and business administration, with an appreciation of how effective operational processes enable organisations to deliver meaningful outcomes and impact.
• Knowledge of executive support and the principles of providing proactive, high-quality support to senior leaders and management teams.
• An understanding of employee onboarding, colleague experience and the importance of creating a welcoming, well-organised and inclusive environment for new starters.
• Working knowledge of Microsoft 365 and confidence using and administering a range of digital systems, with the curiosity and agility to learn new technologies quickly.
• An understanding of organisational policies and procedures, and the importance of maintaining compliance, consistency and good governance within a charity.
• An understanding of the role of the Charity Commission and Companies House, and an appreciation of the governance and compliance responsibilities of charitable organisations.
• An understanding of information governance, confidentiality and UK data protection legislation (including GDPR), and the importance of handling sensitive information with integrity and professionalism.
• Right to work in the UK

Experience

The successful candidate will have demonstrable experience of:

• Providing proactive executive or senior administrative support to senior leaders or management teams, anticipating needs and enabling others to focus on strategic priorities.
• Coordinating complex diaries, meetings, events and logistics while balancing multiple competing priorities.
• Managing office operations or business administration within a busy, collaborative and fast-paced environment.
• Coordinating multiple operational priorities while exercising sound judgement and working with a high degree of autonomy.
• Delivering a positive onboarding experience through coordinating new starter administration, systems, induction activities and colleague support.
• Taking ownership of operational processes and continuously identifying opportunities to improve systems, simplify ways of working and enhance the experience of colleagues.
• Building positive and trusted relationships across teams and with external suppliers, partners and stakeholders.
• Working with confidential and sensitive information, consistently exercising sound judgement, discretion and high ethical standards.
• Working collaboratively across functions to achieve shared objectives and support organisational success.

Desirable:

• Experience within the charity, education or social impact sector.
• Experience supporting governance, Board or senior leadership meetings.
• Experience coordinating compliance processes such as Right to Work, DBS checks or mandatory training.