Customer service assistant jobs

Are you passionate about the Samaritans’ mission and eager for a new challenge?​

We’re looking for a part-time Executive Assistant (20 hours per week) to support our Executive Leaders and help Samaritans continue to be there for people when it matters most.​

As an Executive Assistant, you’ll be highly organised and a great communicator. You’ll be responsible for providing highly efficient and effective support across all administrative and organisational activities. Working in a responsive team you will be one of the first points of contact for the Executive Leadership Team and will assist with administration and organisation of diaries for meetings and travel arrangements, preparing briefs and drafting a range of communications. You’ll attend key meetings in a supporting role and ensure efficiency and timely support to the Leadership team.​

​You’ll also assist with front-line reception administration services in the Ewell (Surrey) Office as required.

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Contract terms:

£32,000 - £34,000 per annum, plus benefits (£18,285 - £19,428 pro-rata for 20 hours)

Permanent

Part-time, 20 hours per week

Predominately office Based in Ewell (Surrey), with occasional opportunity to work from home

Some occasional out of hours and weekend attendance at events/meetings.

We are passionate about flexible working. Talk to us about your preferences.

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​What you'll do:

• ​Manage the diaries of our Executive Leadership Team, prioritising demands where required
• Coordinate travel, accommodation and other logistical arrangements
• Prepare, check and administer paperwork for meetings, ensuring deadlines are communicated and met
• Provide coordination support to our Senior Leadership Team for key meetings and activities
• Draft correspondence for the Executive Directors and monitor responses
• Coordinate the preparation and dissemination of reports and documentation
• Liaise with key stakeholders on behalf of the Executive Leadership Team, building and maintaining positive relationships
• Provide reception cover when required

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What you’ll bring:

• Strong written and oral communication skills, with the ability to build relationships with internal and external stakeholders at all levels
• Knowledge of general office administrational functions
• Excellent organisation skills with proven ability to prioritise competing deadlines and demands
• Ability to produce clear documentation
• Strong attention to detail
• Experience of working with sensitive and confidential information
• Ability to maintain a professional approach, even when working under pressure
• Experience of working within the charity sector, and project support or project management is desirable.​

See full Job Description and Person Specification

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Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.​

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.​

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.​

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

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Apply now

If this sounds like the opportunity for you, please apply. You will be asked to one application question and to upload your CV and cover letter.

Applications close: ​09:00am on Monday 13th April 2026

Interviews will be held at our office in Ewell (Surrey) w/c 20th April

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At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

Do you have experience in customer service and love speaking to people? Do you want to help deliver an excellent supporter experience to support raising funds for a charity? If so, come and join our London team and contribute to the incredible work that we do across Sue Ryder.

You will be responsible for:
• Responding to customer/supporter queries, questions, and complaints across multiple channels.
• Processing and reconciling fundraising income at Sue Ryder.
• Thanking supporters for their donations and assisting with the delivery of supporter/customer journeys, or aspects of supporter journeys.
• Assisting with the management of compliance and best practice at Sue Ryder.
• Responsible for the day-to-day maintenance of the Fundraising Database

About You
The successful candidate will have good communication skills both written and verbal. You will be organised with the ability to work within a team. Ideally you will have experience with managing a customer ticket system or group inbox with excellent attention to detail and an understanding of the importance of data quality.

This is an excellent entry level opportunity for a capable and proactive individual to advance their career and learn about all aspects of Supporter Care.

Minimum Essential criteria:
• Computer literate with experience using Microsoft programs such as Word and Excel
• Experience of data entry, and understanding of the importance of data quality
• Strong standard of numeracy, comfortable manipulating large and complex spreadsheets
• Available for hybrid working, 2 days in London minimum

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.

Closing date: 30th March
Interviews: TBC

**We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.

We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process.

If you want more than just a job, we want you.
Join the team and be there when it matters.

Are you looking for an opportunity to progress in store management?

We’re looking for an Assistant Store Manager to join our fashion store team in Morley so we could be the perfect match!​

What does this role involve:​

As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.

Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:

• Ensuring highest standard of customer service
• Achieving targets 
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Sundays will be required when covering Sickness and Holidays.

Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.​

What are we looking for:

• Experience in a customer facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards 
• Results driven but with a recognition of right result, right way.

What’s important to us?​

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Belonging at BHF

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together. 

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Wagestream - claim early access to your wages as you earn them
• Holistic support leave of up to 10 additional days off each year 
• Enhanced family policies (maternity, paternity and adoption leave
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

Ready to apply?

To apply, please follow these simple steps:

• Click the “Apply” button below.
• You’ll be seamlessly redirected to the BHF Careers page.
• Complete the application form, submit your CV and upload your employment history.

What do I need to know?

DBS Check: Any offer of employment is subject to a satisfactory DBS check​​

Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process​

Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early​

Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.​

Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team. 

This is an exciting opportunity for an Assistant Community Shop Manager to play a key role in supporting the successful operation and growth of our Hythe Community Shop. You will help drive commercial performance, nurture strong local community relationships, and create a welcoming, motivating environment for volunteers and customers alike. This role offers the chance to shape the shop’s impact, develop your retail and people‑leadership skills, and contribute to the wider mission and values of Family Action.

• Are you looking for an opportunity to progress in store management?

  We’re looking for an Assistant Store Manager to join our fashion store team in Lytham for 28 hours per week on a 12 Month Fixed Term Contract so we could be the perfect match! 

  What does this role involve: 

  As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.

  Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:

  • Ensuring highest standard of customer service
  • Achieving targets 
  • Maintaining a high standard of visual merchandising
  • Maximising sales through physical and digital channels
  • Supporting with the recruitment and development of volunteers
  • Achieving expectations within campaign activities
  • Working with the manager to generate stock

  Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. 

  Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research. 

  What are we looking for:

  • Experience in a customer facing role
  • Supervisory experience
  • Commercially driven to encourage new ideas
  • Inclusive approach to developing teams
  • Passion for delivering exceptional customer service and achieving the highest retail standards 
  • Results driven but with a recognition of right result, right way.

  What’s important to us?

  At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

  Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives.

  In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

  Belonging at BHF

  We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together. 

  Why join the BHF?

  We have a strong culture of internal progression and will actively support you to develop your career.

  Our generous staff benefits include:

  • 38 days annual leave (plus the option to buy and sell leave)
  • Wagestream - claim early access to your wages as you earn them
  • Holistic support leave of up to 10 additional days off each year 
  • Enhanced family policies (maternity, paternity and adoption leave
  • 25% staff discount
  • Health cash plan (Dental, Optical, Therapies, etc)
  • Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
  • Pension with employer contribution of up to 10%
  • Cycle to work scheme
  • Discounts on gym memberships
  • Discounts with a wide range of retailers

  Ready to apply?

  To apply, please follow these simple steps:

  • Click the “Apply” button below.
  • You’ll be seamlessly redirected to the BHF Careers page.
  • Complete the application form, submit your CV and upload your employment history.

  What do I need to know?

  DBS Check: Any offer of employment is subject to a satisfactory DBS check 

  Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process

  Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early

  Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

  Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team. 

Job Title: Programme Funding Administrator 

Contract Type: 6 month fixed term (with the possibility of extending) 

Location: Hybrid WeWork Kings Cross office (minimum 3 days a week) / remote working (up to 2 days a week)

Salary: £30,500 (London Living Wage) 

Working Hours: Full time 40 (we are open to discussing the possibility of reduced hours, flexible start and finish times, or compressed hours) 

Role Purpose

The Programme Funding Assistant has four core functions:

1. Provide administrative support across a portfolio of income generation streams - Assist in identifying and cultivating strategic partnerships and fundraising relationships, support the development of funding applications, managing donor requirements, reporting to donors, and analysing data.
2. Coordinate TASC’s granting programme - Managing all tasks associated with the annual granting cycle including communication to grantees, including identifying new grantees, supporting the contracting process and supporting the development of the Annual Impact Report. 
3. Provide administrative and research support across TASC’s programme portfolio (Illicit Trade, Education and Responsible Business)
4. General administrative support including TASC’s CRM system

Position in the organisation

• Reports to the CEO but works across all programme pillars to support effective fundraising and granting processes. 

Key Relationships

• Internal relationships - TASC team, consultants, contractors
• External relationships - Donors, grantee organisations

Main Responsabilities 

Will include, but are not limited to:

1. Grant and Donor Administration (50%) 

• Coordination of a portfolio of 5 and 6-figure donors or grantors, with oversight and support from the CEO, securing repeat donations and increasing support where possible
• Administration of existing grants, ensuring that terms are adhered to and reporting processes are managed effectively
• Administration of donor communications
• Support the development of proposals in line with the objectives and guidelines of the prospective grantor outlining why funding is needed, how the project will positively impact beneficiaries, and how the funds will be allocated and managed throughout the project
• Prospecting and researching all donor types (including major donors, corporates, and trusts and foundations) that have aligned priorities
• Lead the donor engagement calendar, including drafting communications and touch points to key donors throughout the year 

2. Granting (20%) 

• Supporting the drafting and processing of all contracts at the annual granting phase
• Coordinating communications to grantee organisations
• Administering the grantee reporting process
• Managing the collation of partner reports and support the drafting the Annual Impact report for the programme

3.Programmes (Illicit Trade, Education, and Responsible Business) (20%) 

• Undertake research across programme workstreams
• Support in the organisation and coordination of events both in the UK and internationally, this could include venue booking, guestlist coordination and liaising with vendors
• Monitor news reports related to forced labour in business supply chains and other programme areas 

4. General administration and management of the CRM (10%) 

• Coordinate meetings and managing the team and CEO calendar
• Report internally on portfolio of relationships and prospects from the CRM, keeping the CRM and internal information management systems updated with records, contact, confidence levels and forecasted donations. 

This job description is not exhaustive. It merely acts as a guide, particularly as this is a new role, and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder.

Contract:  Permanent, full time (37.5 hours per week)

Salary:  £25,787 - £27,047 per annum

Location: Exeter, EX2 8ED

Closing date: Monday 30th March 2026

Interview date: TBC 

We're recruiting an Assistant Manager – Offsite Services to lead and streamline our home-based pet operations in Devon!

In this role, you'll ensure that every pet finds the perfect match with their new family as quickly as possible, while maintaining top-quality care for both our pets and clients throughout the entire adoption journey. Join us in making a difference, one pet at a time!

More about the role 

Our Devon centre has a wonderful group of dedicated people with varying skills that meld into one team with one mission: to help as many pets as possible. We help pets through our two main services, Home Direct and our fostering network of over 80 volunteer foster carers.

In this role, you’ll play a key part in ensuring exceptional care for both pets and clients while making well-connected, efficient decisions that prioritise pet welfare. As the leader of our home-based pet operations, you’ll oversee the smooth running of daily activities, acting as the subject matter expert in practical animal handling and assessment. Your goal will be to prepare pets for adoption as quickly and effectively as possible. You’ll work closely with your team to ensure timely pet assessments, behaviour management, and training, while providing full support to foster carers.

You’ll also be responsible for achieving pet-related targets, ensuring your team of Pet Welfare Assistants and Foster Coordinator's maintains the highest standards of animal care and adheres to national processes in case management. Since we don’t have cattery or kennel facilities, innovation and teamwork are essential to address the most urgent cases effectively.

Motivating and managing your team is central to this role, enabling the centre to provide top-quality home-based pet care while helping your team develop professionally.

This is a full-time position, working 37.5 hours per week and you will be required to work 1 in 3 weekends.

About you 

You’ll be a great people manager, bringing finely honed skills from your experience in an animal-related environment, along with expert knowledge of pet welfare and care.

As a dynamic and innovative leader, you know how to inspire and motivate your team, driving continuous improvement. You’ll lead a team of Pet Welfare Assistants and Foster Coordinators, empowering them through effective management and coaching.

With excellent communication skills, you adapt your approach for different audiences, ensuring your message resonates. While juggling multiple tasks, you remain calm and organised, making confident decisions in high-pressure situations.

Your strong analytical skills enable you to monitor and evaluate effectively, implementing meaningful improvements.

Having worked in emotionally charged environments, you understand the importance of resilience and have excellent “bounce-back ability.” Your emotional intelligence and empathy will shine as you support your team and the public, creating a compassionate and effective workplace.

Knowledge, skills, and experience   

• Significant experience in managing a team.
• Significant experience in delivering high level Customer service in a fast-paced environment.
• Significant subject matter expertise and application of pet welfare and handling of domestic animals
• High standard of verbal and written communication.
• Current full driving licence
• The ability to demonstrate, understand and apply our Blue Cross values 

It would be great (but not essential) if you also had:   

• Performance management and improvement experience.
• Experience working with volunteers.
• Understanding of safeguarding issues.

Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need. 

How to apply 

Click the apply button below and complete the online application process before the closing date on Monday 30th March 2026. 

We reserve the right to close this vacancy early should we receive an overwhelming response. 

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:  

• Enhanced annual leave entitlement: 30 days plus bank holidays   
• Pension scheme with enhanced employer contribution
• Health cash plan 
• Life assurance
• Unlimited access to an employee assistance programme 
• Programmes for physical and mental wellbeing support 
• Free access to GP via MetLife 
• Recognition scheme Annual volunteer days
• Claim for professional fees 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website. 

Spitalfields Crypt Trust (SCT) is an East London charity providing practical help, support and training to people who have experienced homelessness and addiction. We run a Housing First project, a Recovery Hub, supported housing and social enterprises that help people rebuild their lives. Our charity shops are a vital part of that work, raising income to support our services and connecting us with the communities we serve.

SCT is recruiting an Assistant Shop Manager to work across our East London charity shops in a floating role, supporting the day-to-day running of multiple stores.

This is a full-time position (35 hours per week, worked across 5 fully flexible days including weekends and bank holidays) with a salary of £26,936 per year.

A bit about you

You’re friendly, hands-on and organised, with strong retail experience, excellent people skills and a real enthusiasm for charity retail and preloved fashion. You’re confident supporting shop performance, delivering great customer service, leading volunteers and maintaining high standards across different locations.

You’ll be adaptable, proactive and solutions-focused, with the ability to build strong relationships with colleagues, volunteers and local communities. You’ll also be comfortable with stock processing, merchandising, shop administration and using systems such as MS Office and POS.

SCT is a growing organisation with opportunities for people with strong motivation, initiative and a commitment to our values.

Please see the full Role Overview and Role Responsibilities attached.

How to apply

To apply, please send your CV and a cover letter explaining how and why you’re a good match for the role.

Product Marketing Coordinator

This role is critical in ensuring Dot Dot Dot’s property offer meets market demand, business needs, and our social mission.

You will manage key parts of the property product lifecycle - from defining value propositions and preparing properties for launch, through to marketing, viewings, and quality control. Working closely with Marketing and Services teams, you’ll help ensure our properties are well‑positioned, well‑presented, and successfully filled.

This is a varied, hands‑on role combining strategic thinking with operational delivery, and desk‑based work with regular visits to properties. You’ll be supported in role by our senior marketing coordinator and head of marketing and business development.

The fundamentals of the role

Marketing and sales enablement

• Develop property messaging, value propositions, and supporting materials.
• Ensure each property has strong visual assets, including photography, video, and written content.
• Create and maintain property information sheets for internal and external use.
• Coordinate property‑related communications, including Mailchimp viewing emails and location‑based social media content.
• Work with the Marketing team to deliver campaigns, promotions, and go‑to‑market activity.

Viewings organisation and coordination

• Plan, schedule, and continuously improve the property viewings process.
• Supervise and support a small team of property viewing assistants (PVAs), including training, quality oversight, and timesheet approval.
• Ensure PVAs have accurate, up‑to‑date product information, sales guidance, and customer engagement support.
• Occasionally attend viewings to assess quality and gather feedback.

Go-to-market planning and execution

• Visit properties to understand condition, local context, and customer appeal.
• Support property launch planning, including pricing, audience targeting, and marketing tactics.
• Coordinate with Marketing to implement campaigns that attract high‑quality guardians.
• Track and report on the performance of property launches and viewings.
• Work cross‑functionally to ensure alignment between product, marketing, and service standards.

Product vision and positioning

• Support the definition and development of clear, compelling property value propositions.
• Ensure property products align with business objectives, customer needs, and market trends.
• Work with Marketing and Services to connect operational quality with external positioning.

Market and customer insight

• Research market needs, pricing, locations, and competitor activity.
• Develop and refine guardian personas to support effective targeting and communication.
• Share insights across the business to inform marketing, sales, and product decisions.
• Handle applicant information responsibly, ensuring personal data is recorded, stored and shared in line with GDPR requirements and Dot Dot Dot’s data protection policies.

Product lifecycle management

• Liaise with Services during property setup to ensure standards and product features are embedded from the outset.
• Oversee the property journey from setup through launch and occupation.
• Ensure properties are ready for viewings and occupancy through clear coordination and communication.

About you

You’re likely to be able to demonstrate experience of, or aptitude for, much of the following:

• Interest in our mission and values as an organisation.
• Confidence in and enthusiasm for meeting people, with good interpersonal skills and a friendly, professional manner.
• Resourceful and proactive approach - the product marketing coordinator will experience new places, people and challenges and the ability to find practical solutions or seek out advice is critical.
• Organisation and good attention to detail - someone who prepares in advance for tasks and ensures that every detail is properly addressed.
• Ability to prioritise workload and efficiently manage diary in order to achieve results and meet deadlines.
• Responsibility and trustworthiness - able to take responsibility for the safety and security of people and buildings.
• Ability to translate operational detail into clear, compelling customer‑facing messaging.

You’ll have the opportunity to deepen your skills in:

• IT literacy - you should be willing to learn how to use our CRM, Salesforce, as well as Slack, Google Workspace and other digital platforms.
• Public speaking - learn how to confidently communicate our mission, values and standards internally.
• Professional development and self-awareness, supported by access to training such as customer service, brand and behavioural tools.
• Understanding property guardianship, including how it works in practice, how to explain it clearly, and how to respond to common questions or queries from applicants.

At the Bone Cancer Research Trust, we exist because families refused to accept a world where primary bone cancer had no hope, no answers and almost no research. Today, we’re the UK’s leading bone cancer charity and every supporter you engage helps push vital research forward and provides comfort to families who need us. 

About the role 

We’re looking for a friendly and professional Fundraising Assistant. As the first point of contact for supporters, you will play an essential role in delivering exceptional supporter care. 

You will: 

• Respond to supporter enquiries via phone, email and post. 

• Process donations and produce thank‑you letters and certificates. 

• Send fundraising packs, materials and merchandise. 

• Provide admin and operational support across fundraising, events and volunteering. 

• Support Facebook fundraisers and digital fundraising platforms. 

• Maintain accurate CRM records (training provided). 

• Help with events and represent BCRT when needed. 

• Support stock management, fulfilment and basic online shop tasks. 

About you 

• Friendly, confident communicator who enjoys helping people. 

• Experience in customer/supporter care. 

• Strong organisation and time‑management skills. 

• Enthusiastic, proactive and willing to learn. 

Why join us? 

You’ll join a small, passionate charity where your ideas matter and your work truly changes lives. This role offers variety, development opportunities, flexibility, a supportive culture and the chance to make a difference. 

What we offer 

• Flexible approach to working hours

• 30 days annual leave per year plus bank holidays 

• Private Health Insurance (following successful probation) 

• 6% employer pension contributions

• Life Assurance of 4x annual salary

We are seeking a dedicated, and highly professional Personal Assistant to the Headteacher at Islamia Girls’ School and Brondesbury College, a high-achieving secondary school rooted in strong Islamic values and a commitment to academic excellence.

This is a vital and rewarding position where you will provide comprehensive administrative and organisational support to the Headteacher and senior leadership team. You will play a central role in ensuring the smooth and effective daily running of the school, handling sensitive information with discretion and working collaboratively across departments.

Key Responsibilities

• Provide high-level personal assistant support to the Headteacher, including complex diary management, meeting preparation, minute-taking, and follow-up.
• Maintain a high degree of confidentiality and professionalism at all times.
• Serve as a point of contact for key internal and external stakeholders.
• Manage administrative tasks including correspondence, document preparation, and filing systems.
• Support school compliance, communication, and reporting tasks.
• Oversee or assist in the coordination of school-wide events and functions.
• Ensure a professional, efficient, and welcoming environment in the Headteacher’s office.

Support the school's ethos, values, and strategic vision through effective communication and administration.

Join our Interserve National Office team based at St John's House, the historic home of the 'Call the Midwife' sisters. Interserve is committed to working cross culturally amongst the peoples of Asia and the Arab World.

We are looking for a personable Finance Admin Assistant to join our small friendly team. You will carry out; 

• Various office and supporter database tasks as well as taking donations over the telephone from supporters 

• A range of daily core finance tasks such as accounting for daily receipts, Stewardship and other Charity Card donations. 

• Daily account reconciliations for bank accounts and manage all incoming enquiries from supporters and potential supporters 

You will need to have a passion for Interserve’s vision and mission as well as at least 2 years experience in a finance or administration role. Experience of using an accounting system or database and IT skills are essential, along with effective administration skills and the ability to handle confidential information sensitively. 

Benefits

• In return, our National Office offers a welcoming, prayerful community, with a commitment to supporting staff wellbeing and flexible working arrangements. 
• Salary is £23,369.77 for 0.8FTE for 4 days per week (£29,212.21 FTE) . 
• The role is a hybrid between home and office working, with a minimum one day per week attendance at the National Office in Birmingham and a further day per week for at least the induction period.

Interviews will take place at our National Office in Birmingham on Monday 13th April 2026 

Please follow the link to our website for further application details.  Send a completed application form, CV, and covering letter.

Interserve is committed to safeguarding and promoting the welfare of children and adults at risk and expects all within the Interserve community to share this commitment. DBS certificates will be required for all workers. 

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Community Shop Manager
 

Service: Relate at Family Action
Location: Warwick
Hours: 37.5 hours per week (full-time)
Salary: £13.72 per hour
Contract type: Permanent

We are looking for a talented Community Shop Manager who is an enthusiastic self-starter, with a passion for charity retail, to manage our Warwick shop on a full time (37.5 hours per week) basis.

Who we are
Relate is a leading relationships service, offering counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, at all stages of life. We also provide expert training for relationship support practitioners.

Relate is now part of the family charity, Family Action. Supporting people through change, challenge or crisis, we protect children, support young people and adults, and offer direct, practical help to families and communities. It’s what we’ve done for over 150 years. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. With Relate at Family Action, we work to support the creation of secure foundations for children and young people, and safe, supportive relationships for all.

We currently manage 11 shops located within 5 regions across the UK. Our shops generate income to support the work of Relate. The shops are managed by paid Community Shop Managers, supported by Assistant Community Shop Managers/Retail Assistants and our amazing Shop Volunteers.

What are we looking for?

• Charity retail experience preferred
• Experience of customer care
• High levels of organisational skills
• Highly focussed on maximising sales
• An eye for detail
• A sound track record in achieving targets and delivering success

You will be responsible for the creation of a warm and welcoming environment for customers, volunteers and donors, with a view to maximising sales, profits and Gift Aid to support the work of Relate at Family Action.

The successful applicant will be required to work flexibly for 37.5 hours each week (5 days per week including Weekends) across a 7 day trading week, Monday to Sunday.

What will we offer you?
We offer flexible working hours, a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. We have six staff diversity networks that offer peer support and contribute to the strategic development of EDI; Accessibility Network, Anti-Racism and People of Colour Network, Gender Equality Network, Inter-Faith Network, LGBTQIA+ Equality Network and Parents and Carers Equality Network. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

Our commitment to Equality, Diversity & Inclusion:
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

To Apply:

• Apply directly via our website and click the ‘Apply’ link to fill out our digital application form
• Closing Date: Thursday 2nd April 2026 at 11.59pm

Be a part of a collective and supportive team by joining the London District.

Our Operations Support Assistant will be a core member of the team and will have the opportunity to engage with the many workstreams in the life of Methodism in London. We’re looking for someone who is a great organiser (of themselves and others), fab at administration, but you’ll also need some skills in IT applications. We value independent thinkers, working on your own initiative, but also those who can work collaboratively with a team, and bounce those ideas.

Why work with us?
A brilliant central office in Westminster, ability to work remotely, great (supportive) colleagues, flexible working, learning and development opportunities, pay, pensions and generous down time, committed to equality diversity and inclusion, and, did we mention the great colleagues?

Take a look at the job description. If this is for you, complete an application form, or give us a shout with any questions about the role. Please note, at least one day of this role should be worked from home.