Customer service assistant jobs

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

The Supporter Relations Team plays a pivotal role in building relationships with our supporters and assisting our fundraising team to raise vital funds that will support our mission to beat blood cancer within a generation.

This is an excellent opportunity for someone with great communication, organisation and interpersonal skills. The main purpose of this role is to deliver excellent customer service to our supporters through written and verbal communication, and ensure efficient administration of donations and maintaining accurate data on our CRM system.

The role of Supporter Relations Assistant would suit someone energetic, organised and confident at communicating. As the first point of contact for our supporters, you will be able to build a rapport with supporters over the telephone, have good written communication skills and be a quick learner. You will also have experience of using a CRM or database, which will be vital when processing donations and recording communications with supporters. The role is varied and fast paced and requires efficiency and accuracy, as well as teamwork.

There are some tasks within this role which must be completed in the office, and therefore you will be required to work within a hybrid team where your week will be split working from home and the office.

Contract: 8-month fixed term

Hours: 20 per week (flexible across the week)

Location: Remote or hybrid working at our head office in Aldgate, London (depending on preference)

Annual leave: 33 days (plus eight bank holidays)

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva)
• life assurance cover at 3 x annual salary
• health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer

Dementia UK’s Mass Participation team is growing! We are looking for a Challenge Events Assistant to join us for an 8-month fixed term contract to support the delivery of additional own place runners as a result of the 2027 Double TCS London Marathon.

Working closely with our Challenge Events Executives and Assistants, you will primarily support the day-to-day delivery of our London Marathon activity. You’ll be a key point of contact for supporters, communicating regularly by phone, email and SMS, providing excellent stewardship and helping with the administration and logistics of the 2027 Double TCS London Marathon. You’ll also support with activity across the wider Challenge Events program.

Whilst the Mass Participation team come to our head office in Aldgate, London twice a week, we have flexible working arrangements for this role, so you can choose to be remote or hybrid. Some flexibility will be needed to travel to the office nearer the time of the 2027 London Marathon and to attend the event to support event logistics.

We are looking for you to be organised, enthusiastic and detail-focused, and have strong administrative and customer service skills. You’ll be confident communicating by phone, email and SMS, comfortable working with databases and data, and able to prioritise a varied workload. Previous experience in an administrative or fundraising environment would be an advantage, but most importantly, you’ll bring a collaborative approach and willingness to learn.

If you would like to be part of a collaborative team delivering an exciting year of challenge events and have the opportunity to develop your fundraising and supporter stewardship experience, whilst helping our supporters make a difference for families affected by dementia, then apply now.

This role is subject to a Basic DBS check.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a workplace culture that looks after our people to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia. 

Our staff have a voice. Representatives from different roles and levels across the organisation lead and positively contribute to our working groups around health and wellbeing, menopause, and equity, diversity and inclusion. 

Our supportive and nurturing workplace culture has recently earnt us recognition as the Sunday Times Best Place to Work in the non-profit and charities sector 2025 (big organisation).  

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate differences and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident employer. If you would like support to make an application or to tell us you are applying under the Disability Confident scheme.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK. 

*Please note that any decision on flexible working is based on business needs 

We expect this role to attract high interest and may close it before the advertised closing date. To avoid disappointment, we recommend submitting an application at your earliest opportunity.

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our brand new Shelter shop opening in St Albans. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time.

This is your chance to play a part in the fundamental change we are striving to achieve. 

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. 

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. 

Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

We’re looking for someone friendly and personable, who can work well as part of a team and is proficient using Microsoft Office application and other systems used. 

Apply to be part of our team and be the change you want to see in society

How to Apply

Please click ‘Apply for Job’ below. You are required to submit your work and education history. 

Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

An exciting opportunity to join the team as a Bar and Catering Assistant to work in the Engine Shed Café both in the daytime and for events. Main duties of this role will include, serving customers and setting up for and working a range of student and external events.

Supporter Care Assistant

Fixed Term Contract | 3 days per week

Are you highly organised, people-focused and confident providing excellent customer service? Do you enjoy helping people feel welcomed, supported and connected?

Scripture Union is looking for a Supporter Care Assistant to join our Mobilisation Team on a fixed term basis. This role plays an important part in helping us care well for our supporters, customers and wider community, ensuring they receive a positive, efficient and engaging experience whenever they connect with us.

About the role

As Supporter Care Assistant, you will act as one of the first points of contact for enquiries and help support the smooth running of our supporter and customer care processes.

You will be involved in:

• Responding to enquiries by phone, email, website and post
• Processing orders, subscriptions, donations and Direct Debits
• Supporting fundraising activity and mobilisation campaigns
• Maintaining accurate records on our CRM system
• Working closely with colleagues and external partners to fulfil orders and communications
• Encouraging engagement with Scripture Union’s ministry and wider work

About you

We are looking for someone who enjoys working with people and takes pride in providing excellent service. You may already have experience in a customer-facing, administrative or supporter care role, or you may be looking to develop your skills further in this area.

You will be someone who:

• Communicates warmly and professionally
• Is organised and able to manage a varied workload
• Has good attention to detail
• Is confident using systems and handling data accurately
• Can work to deadlines and follow processes carefully
• Is supportive of Scripture Union’s mission and values

Invest in our mission, as we invest in you:

Our Benefits:

• 23 days holiday (pro rata) + bank holidays + 5 volunteering days 

• Up to 12% pension contribution 

• Life insurance 

• Free Bible Reading Guides 

• Enhanced family leave 

• Asupportive, faith-filled environment where your work has eternal impact 

Occupational Requirement

Scripture Union is a Christian charity committed to sharing the good news of Jesus with children and young people. Therefore, this role carries an occupational requirement for the successful applicant to be a practising Christian, in accordance with the Equality Act 2010. The successful candidate will be expected to actively support and work in accordance with Scripture Union's Christian ethos, mission and values.

Safeguarding

Scripture Union is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful candidate will be required to undergo a satisfactory Basic Disclosure and Barring Service (DBS) check as part of our safer recruitment process.

Start your fundraising career with a leading national anti-prejudice charity and help build the relationships that make our work possible.

Gain hands-on experience across trusts, donors, events and fundraising operations while developing valuable skills in a supportive, mission-driven team.

The Anne Frank Trust UK empowers young people to challenge all forms of prejudice through education and dialogue. We are looking for a motivated, organised and enthusiastic Fundraising Assistant to join our Development Team and play a key role in supporting the fundraising activity that enables our work to reach thousands of young people each year.

This is an ideal opportunity for someone looking to take their first step into fundraising or the charity sector. You do not need extensive fundraising experience. We are looking for someone with strong organisational skills, excellent attention to detail and a genuine commitment to our mission. In return, you will receive hands-on training, mentoring from experienced colleagues and opportunities to develop your skills and take on increasing responsibility.

As Fundraising Assistant, you will support all aspects of fundraising and donor engagement. From processing donations and managing supporter records to helping deliver events, steward donors and support trust and foundation fundraising, you will gain broad experience across multiple fundraising disciplines. As your confidence develops, you will have the opportunity to contribute to funding applications and manage smaller grant requests independently.

You will work closely with colleagues across the organisation, supporting donor visits, fundraising events and school engagement opportunities, while helping to ensure our supporters receive an outstanding experience at every stage of their journey with the Trust.

We are looking for someone who is curious, proactive and eager to learn. If you enjoy building relationships, are comfortable balancing multiple priorities and want to be part of an organisation committed to equality, diversity and youth empowerment, we would love to hear from you.

This role offers a unique opportunity to develop a strong foundation in fundraising while making a meaningful contribution to an organisation that helps empower young people create across the UK to recognise and challenge all forms of prejudice.

SALARY: £28,860 (Includes London Weighting)

CONTRACT: Permanent

HOURS: Full time (37.5 hours per week)

Usually Mon-Fri 9am to 5.30pm.

4 days out of 5 (Monday to Thursday) in the office in London.

Occasional work required outside usual time for events with Time Off In Lieu provided.

Office Based – with a day to work from home and occasional UK-wide travel and overnight stays.

BENEFITS: The postholder will be entitled to the Trust’s standard benefits, pro-rated where applicable, and subject to scheme rules and eligibility. These include: 28 days’ annual leave plus statutory holidays in England and Wales and any additional discretionary closure days in December; contributory pension (10% total: 5% employee/ 5% employer) with option to increase to 17% (7% employee, 10% employer) post-probation; cycle to work scheme; Employee Assistance Programme

Tasks and Responsibilities

· Maintain and update the fundraising database, ensuring supporter records are accurate, complete and up to date.

· Process donations and prepare acknowledgement letters, emails and receipts in line with donor stewardship standards.

· Manage Gift Aid administration, including data checks, record maintenance and submission processes.

· Provide administrative support to Fundraising Officers, including diary management, meeting scheduling and preparation of briefing materials.

· Support the planning and delivery of fundraising events, donor visits and receptions.

· Coordinate donor and community representative visits to schools in collaboration with the Education Team.

· Assist with the preparation of fundraising reports, presentations and internal documentation.

· Support general department administration to ensure the smooth running of the fundraising function.

· Conduct basic prospect research to identify potential funding opportunities.

· Prepare supporting documents, budgets and attachments for grant applications.

· Maintain accurate records of application deadlines, reporting requirements, funding decisions and income forecasts.

· Assist with drafting sections of funding applications and reports.

· Support the management of smaller grant applications and reports, with the opportunity to lead applications of up to approximately £5,000 as experience develops.

· Monitor grant reporting deadlines and ensure officers are supported to meet all requirements.

· Prepare thank-you letters, impact updates and other donor communications.

· Support the administration and delivery of the organisation’s Patrons Programme.

· Assist with donor stewardship activities and ensure timely follow-up actions are completed.

· Support the tracking and management of donor journeys in collaboration with the Communications team.

· Maintain accurate records of donor interactions and stewardship activity on the fundraising database.

· Help ensure donors receive a positive and consistent experience across all engagement touchpoints.

Person Specification:

ESSENTIAL CRITERIA

· An interest in fundraising, philanthropy or the wider charity sector.

· Excellent organisational skills and strong attention to detail.

· Strong written and verbal communication skills.

· Good administrative skills and confidence working with databases, spreadsheets and digital systems.

· Ability to manage multiple priorities and deadlines effectively.

· A proactive, reliable and positive approach to work.

· Willingness to learn, accept feedback and develop professionally.

· Ability to work collaboratively as part of a team.

DESIRABLE CRITERIA

· An understanding of and interest in fundraising, donor stewardship or supporter engagement.

· Experience using a CRM, fundraising database or supporter management system.

· Experience supporting events or coordinating projects.

SKILLS AND ABILITIES

· Excellent organisational skills, to manage a varied workload.

· Excellent interpersonal skills with the ability to develop relationships with relevant stakeholders.

· Ability to use initiative, problem solve and be a team player.

· Strong literacy, numeracy and IT skills.

· Excellent presentation skills.

VALUES AND PERSONAL QUALITIES

· Enthusiasm for Anne Frank, the Trust’s work including our commitment to youth empowerment.

· A deeply held belief in equality and diversity with a willingness to learn.

·A commitment to helping young people recognise and challenge all forms of prejudice.

· Willingness to travel regionally and across the UK and work evenings and weekends when required.

QUALIFICATIONS

· Educated to at least degree level or equivalent, ideally with a relevant professional qualification.

OTHER REQUIREMENTS

· Enhanced DBS check on appointment

The application process is submitting your CV and a supporting statement outlining why you want to work for the Anne Frank Trust UK (no more than 1,000 words).

Please upload your CV and Cover Letter via the Charity Job portal.

The closing date is 28th August but we reserve the right to close the posting early if enough suitable candidates are found.

First stage interviews will take place in person in our London office on Monday 14th or Wednesday 16th September with a second stage in person interview to follow.

Job title: Retail Assistant

Directorate: Retail, Services and Operations

Location: Scarborough

Hours: 15 hours per week, 2 days over 7, with one working day at the weekend

Closing date: 25th August 2026

Permanent or Fixed Term: Permanent

We are currently looking for a Retail Assistant to join our Retail, Services and Operations team at our shop in Scarborough.

As a Retail Assistant, you will support the Shop Manager and Deputy Shop Manager and work alongside volunteers, playing an active part in running a successful Charity Shop. This includes stock management, merchandising, operating the till and providing excellent customer service.

You will need to be committed to creating a welcoming professional atmosphere and demonstrating the values of Yorkshire Cancer Research. You will also be a passionate and enthusiastic ambassador for the charity and its work.

To be considered for this role, you will ideally have worked in a retail environment, have a basic understanding of Microsoft Office programmes, good communication skills and the ability to motivate yourself and others.

The closing date for applications is 25 August 2026

To apply please submit a CV and cover letter outlining your suitability for the role via our website. Please read our privacy notice before applying.

We positively encourage applications from candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our webiste. 

About the Role

x2 Fixed term contracts for 3 months (1:30pm till 9pm)  (starting September)

We are looking for a reliable and motivated Warehouse assistant to join our Trading Service team. You will play a key part in ensuring the accurate picking, packing and despatch of customer orders, contributing to safe, efficient warehouse operations and high levels of customer satisfaction.

This role is ideal for someone who enjoys working in a fast-paced environment, takes pride in accuracy, and thrives as part of a supportive team.

The role includes accurate order picking and packing, use of warehouse and postal systems, stock control support, and maintaining high housekeeping and safety standards.

Warehouse experience is essential, along with good IT skills and the ability to work well as part of a team. Limited evening and weekend working is required, with time off in lieu.

FareShare Greater Manchester is a leading member of the UK's largest food redistribution charity.  Every year, millions of tonnes of perfectly good food go to waste while millions of people struggle to afford to eat.  We're changing that—redistributing surplus food to charities and community groups across Greater Manchester, helping to reduce food waste and tackle hunger. Join our team and be part of a movement that's making a real difference every day.

As a Warehouse Assistant, you'll be involved in the following activities: 

• Preparing customer orders by picking and packing them accurately and efficiently, ensuring excellent service for charities and community groups.
• Receiving, checking, organising and storing incoming food deliveries safely, maintaining an orderly warehouse and making the best use of available space.
• Monitoring stock levels and quality, reporting discrepancies, completing stock checks and helping to minimise food waste using the GLADYS stock management system.
• Supporting volunteers, employability programme participants and corporate volunteer groups by providing guidance, encouragement and practical training in warehouse tasks.
• Delivering a welcoming, helpful and professional experience for our customers, volunteers and visitors, responding to queries promptly and courteously.
• Working collaboratively with colleagues to maintain efficient warehouse operations, communicate handovers, identify improvements and report issues promptly.
• Maintaining high standards of food safety, health and safety, safeguarding, housekeeping and compliance, ensuring the warehouse is always safe, clean and audit-ready.
• Completing required operational records and monitoring activities accurately and comply with all organisational policies and procedures.

What We're Looking For

A proactive and reliable team player with excellent communication, customer service and organisational skills, experience working in a warehouse or similar operational environment, strong IT and numeracy skills, and the ability to prioritise workloads in a fast-paced setting.

You'll enjoy supporting volunteers and customers, be committed to maintaining high standards of safety and accuracy, and be physically able to lift loads of up to 25kg. Experience working with volunteers or people with additional needs, and relevant food hygiene or forklift qualifications are desirable, although comprehensive training will be provided.

An exciting opportunity to join the team as a Bar and Catering Supervisor to work in the Engine Shed Café both in the daytime and for events. Main duties of this role will include, serving customers and setting up for and working a range of student and external events.

Bristol Cathedral is recruiting two part-time Visitor Experience Assistants to help deliver an outstanding experience for everyone who visits the Cathedral.

Located in the heart of Bristol, the Cathedral welcomes hundreds of thousands of visitors every year. Whether someone is attending worship, exploring our history, enjoying a tour, supporting an event or simply seeking a moment of reflection, our Visitor Experience Team helps ensure they receive a warm and memorable welcome.

As a Visitor Experience Assistant, you will be at the heart of that welcome. You will greet visitors, answer questions, encourage donations and Gift Aid, support volunteers, promote tours and retail sales, and help maintain high standards across our visitor spaces. You will also support events and activities taking place at both Bristol Cathedral and the Lord Mayor’s Chapel.

We’re looking for people who genuinely enjoy working with others and take pride in delivering excellent customer service. Strong communication skills, a friendly and proactive approach, and the confidence to engage with a diverse range of visitors are more important than previous Cathedral or heritage experience.

Job Title: People and Culture Assistant

Team: People and Culture

Location: London, Cardiff, Edinburgh or home based with a requirement to travel.

*This role sits within a pay grade with a pay range of £27,694 to £43,642. The salary on appointment will be set at the lower end of the pay range, to a maximum of £30,463 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

Context and purpose of role

This role will support the People and Culture team in providing a high-quality people experience for volunteers and employees. This role is far more than just administration.

You’ll be a pivotal member of the team, being highly organised, flexible and supporting team members to achieve their objectives, whilst consistently maintaining high levels of customer service to the whole organisation.

The team is a centre of excellence and a resource that drives and supports the organisational strategy and work of other teams by:

· Providing a fantastic people experiencefor our volunteers and employees.

· Attracting and retaining high calibre people.

· Embedding our culture and values in all elements of our work.

· Growing and developing our people.

· Rewarding and recognising our volunteers and employees appropriately.

Key responsibilities

Operational excellence

· To lead and deliver outstanding administration and advisory support throughout the journey of all employees and volunteers at the Ramblers.

· Proactively respond to first line internal and external queries, seek a resolution and (where needed) refer to appropriate person in the team.

· Engage and proactively develop excellent working relationships with employees and volunteers across the organisation.

· Proactively manage all data in our People systems, ensuring complete accuracy.

Employee and volunteer journey

Coordinate all aspects of the employee and volunteer journey including:

· Deliver and support a sector-leading recruitment and onboarding experience for all our volunteers and employees in conjunction with key stakeholders across the Ramblers.

· Management and development of our application tracking system to attract key talent.

· Coordinate resources to ensure relevant materials are available to support volunteers, employees and their managers throughout their Ramblers journey.

· Responsible for supporting the performance management and development of our people.

· Manage the learning and development platform and support learning and development projects and activities.

People systems and data management

· Ensure that all people related documentation is completed accurately and stored appropriately.

· To manage the input and maintenance of people data on relevant systems, ensuring that records are accurate, updated and errors identified and resolved.

· To ensure the processes, tools and resources available on Rambler’s systems are accurate, user friendly and support a great user experience.

· Input, manage and interpret data to support the creation of reports to enable data led decision making.

· Support the co-ordination of our people surveys and action plans.

Payroll and contractual

· Responsible for the collation, preparation and checking of payroll information for all new starter and leaver information, pay changes, position changes etc, for submission to payroll for processing.

· Maintain good knowledge and understanding of all relevant policies and procedures relevant to the role and keep up to date with employment legislation.

· Responsible for the administration of our benefits programme.

Co-ordination activities

· Assist in preparing notes, reports, presentations, and spreadsheets as required

· Manage the team inbox(s), logging, dealing with and responding to queries regarding people opportunities, work experience, feedback, etc. and referring relevant queries to other colleagues or teams as appropriate.

· Provide administrative support for larger team projects and activity, for example, employee surveys or volunteer recognition events.

· Support the creation and development of inspirational employee and volunteer events and meetings.

· Create peer support opportunities for employees and volunteers so that they can share experiences and learn from each other.

General

· Undertake such other duties as may be required of the post.

· Maintain a consistently high level of service to our customers. Ensure high levels of confidentiality and credibility are always delivered, whilst being both proactive to the Ramblers needs, priorities, and deadlines.

· We operate a hybrid working model. The postholder will be expected to attend our London Bridge office for up to two days each month to take part in team meetings and collaborative working. There is also the opportunity to work from the office on additional days if preferred.

The person

Knowledge and Experience

· Experience of working as a people or volunteering assistant role in a fast-paced business.

· Experience of administering payroll.

· Developing strong, collaborative relationships with a range of stakeholders.

· Ability to deal and proactively manage conflict and/or difficult situations between people.

· Experience of People systems/ Customer Relationship Management Systems and Microsoft office suite.

· Excellent communication skills, both verbally and in writing.

· Strong organisation skills and the ability to balance multiple demands.

· Ability to maintain confidential information and treat sensitive matters appropriately.

· Ability to balance multiple demands and a strong attention to detail and accuracy to data management.

· Ability to work collaboratively at all levels across the Ramblers and with external agencies.

· Understanding of employment legislation and how it applies to the Ramblers.

· Part qualified or interest in pursuing the CIPD qualification.

Personal Attributes

· Committed to the principles of equity, diversity and inclusion.

· Resilient with the ability to work under pressure and to tight and competing deadlines.

· Flexible and able to work independently and collaboratively as part of a team.

· Drive to do a great job provide a great employee experience.

· Detail-oriented and methodical in approach.

· A solutions focused approach to work and managing relationships.

· Proactive and resourceful, with a positive and resilient attitude.

· Willingness to undertake training (CPD) to ensure skills and knowledge are up to date.

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

We are looking for flexiCatering Assistantsto join our dedicated team at Maurice House.
If you have a passion for good food, excellent service and a caring nature, we would love to hear from you!

This is acasual Catering Assistant position, offering flexible hours to suit both your availability and the needs of the care home.

Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas.

Key responsibilities of the role:

- Provide high-quality food and beverage services
- Assist the catering team in preparing restaurant-quality meals for beneficiaries, visitors, and staff
- Organise and maintain a safe, clean and tidy kitchen environment at all times
- Support the Catering Supervisor with the daily operations of our dining rooms and bar, ensuring that everyone receives excellent service
- Provide catering support for special functions, open days, meetings, and events

The Royal British Legion operates six care homes across the UK, dedicated to providing exceptional residential, nursing, and dementia care to veterans and their families.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Employee benefits include:

- Employee Assistance Programme (EAP)
- Pension scheme subject to eligibility
- Statutory holiday allowance
- Uniform will be provided (where applicable).
- Free DBS check

For more detailed information about the role, please see the job description attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Job Title - Member Services Manager

Contract - Permanent

Hours - 21 hours per week

Salary - £30,600 per annum (£51,000 FTE)

Location - Coram Campus, London – hybrid of office and home working

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About CoramBAAF

CoramBAAF is the UK’s leading membership organisation for professionals working across adoption, fostering and kinship care. We provide information, best practice guidance, advice, training and resources to support our members and influence policy to improve outcomes for children and young people.

Our corporate members in England, Wales, Scotland and Northern Ireland represent 94% of all local authorities as well as regional adoption agencies, health and social care trusts, independent fostering providers and voluntary adoption agencies, and cover 88% of all children and family social workers.

Our 600+ individual and associate members - comprising lawyers, health professionals, educational institutions, therapeutic and family support services, and more - reflect the multidisciplinary nature of our work.

Together, our members make up the largest network of organisations and individuals involved with children in their journey through the care system.

About the role

CoramBAAF’s membership is central to the organisation’s aims and activities. The Member Services Team provides a comprehensive service to corporate, associate and individual members and customers in all four nations of the UK. The team manages and tracks member renewals, enrols new members, implements recruitment and retention strategies, co-ordinates service delivery to members and handles a wide range of membership enquiries.

The team is also responsible for the licensing of CoramBAAF’s health and social work report forms, essential to practice in adoption, fostering, kinship care and other substitute care UK-wide. Activities to support the licence scheme include managing and tracking licence renewals, coordinating the release of new and updated forms, enrolling new licence holders and handling a wide range of queries.

The Member Services Manager will provide leadership and line management across both membership and the forms licence scheme. The postholder will maximise income from CoramBAAF membership and ensure its continued reach and relevance. They will also maximise income from the forms licence scheme and actively promote its importance as a key member benefit. Importantly they will strengthen engagement with members to ensure retention whilst also increasing reach and awareness nationally to recruit new members.

Key responsibilities include:

• Develop and oversee the implementation of a member engagement strategy to increase direct contact with staff/frontline workers in members agencies.
• Have regular contact with member agencies (in person and online) to promote the benefit of membership and ensure that members are maximising their membership.
• Gather data and maintain accurate records of current member agency engagement in order to identify opportunities for growth as well as areas of concern.
• Take the lead, and in consultation with colleagues, agree the membership benefits and fees payable across the different categories of membership UK wide.
• Take the lead, with colleagues, to devise new membership categories and benefits as appropriate.
• Monitor take up of membership and engagement with CoramBAAF and devise strategies and communications accordingly.
• Take the lead, and in consultation with colleagues, maintain and develop the forms licence scheme.
• Maximise income from the scheme by encouraging take up of more forms and attracting more users/customers.

We are seeking an enthusiastic, hard-working and proactive professional to lead our small but dedicated Member Services team. The ideal candidate will be a motivated individual with strong membership, organisational and communications skills and experience and a desire to provide high quality services to members and customers.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 30th August 2026 at 23:59

Interview Date: Week commencing 14th September 2026. Please note that interviews will be held in-person at the Coram Campus in London and will include a short test.

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.