As a new and growing organisation, Clean Air Fund is seeking a thorough, high quality Operations & Team Assistant to provide day to day management of the office, telecommunications and provide administrative and project support to the team.

The Operations & Team Assistant position requires excellent organisational and planning skills, the ability to work with staff from all levels and parts of the organisation and the ability to manage multiple competing demands. The right candidate will contribute to the long-term success of the Clean Air Fund.

As this is a new role, there will be scope to develop and shape it over time. We have a matrix structure and 50% of your time will be allocated across the organisation to projects and 50% will be allocated to the Operations team.

For more information about the role please take a look through the attached job description or visit our website.

Pecan’s Women’s Hubs are committed to working with women to build fairer futures by promoting the safety, dignity and strength of women affected by the criminal justice system and multiple disadvantage. The Women’s Hubs in Southwark and Lewisham provide gender-specific support and advocacy from two safe and welcoming centres. In addition to 1:1 advocacy support, the hubs run a programme of activities and courses aimed at building skills, confidence and community.

As Fundraising Officer, you will lead on the delivery of a fundraising strategy for Pecan’s Women’s Service, playing a pivotal role in helping us secure future funding and sustainability. You will work very closely with the Women’s Services Manager, as well as Pecan’s Partnership Manager, to develop additional income streams particularly in the areas of digital individual donors and corporate fundraising.

We are looking for an experienced fundraiser with excellent written and oral communication skills and the ability to develop and maintain important partnerships, with a strong track record of generating income from diverse funding streams. In return, you will be part of a unique and vibrant women’s specialist service, playing a key role in helping us improve and expand our provision for women facing multiple disadvantages.

We want to hear from you if you:

• Are passionate about equality and social justice
• Want to play a key role in supporting women with multiple disadvantages
• Have experience of fundraising in a women’s service or charity

Main Responsibilities:

• Identify and develop new relationships with corporate supporters, community groups and potential high net-worth individuals
• Recruit, manage, and support businesses and potential volunteer fundraisers, helping them to reach their fundraising potential
• Develop digital fundraising output

Key Requirements (specific skills, qualifications required):

• Two years’ experience in fundraising (voluntary or paid)
• Experience of corporate, community, or individual fundraising
• Competent in the use of fundraising CRM system(s)
• Engaging communication skills, both verbal and written

Desirable knowledge/expertise

• Experience of using Blackbaud eTapestry
• Experience in fundraising for a women’s charity or project
• Understanding of the women's charity sector
• Experience of building compelling online and digital fundraising campaigns
• Working knowledge of SharePoint and Microsoft Office Suite (Word, Excel, Outlook etc)

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010

Please read the job description before applying. To apply please send a CV and covering letter (max 2 pages). In the covering letter please address these questions:

1. Why do you want to work for Pecan?
2. What does Kindness, Belief and Hope mean to you?
3. Tell us about your passion for wanting to support women with multiple disadvantage.
4. What is your experience of fundraising (community/corporate/digital etc)?
5. What relevant other fundraising experience do you have? (include specific examples)
6. What experience do you have of using digital and communication tools for fundraising?
7. Is there anything else you would like to tell us?

Closing Date: Wednesday 26th May 2021, 9am

The Anna Freud National Centre for Children and Families supports distressed children and their families through innovative therapeutic practice and research, training and promoting awareness of mental health issues. In April 2019, the Centre opened its new Centre of Excellence located in King’s Cross.

The Centre values diversity and aims to have a workforce that reflects this. We encourage applications from all sections of the community.

We are looking for an efficient, hardworking Conference and Events Assistant to work as part of a large team to help support the Centre’s Conference and Event activity. The role would ideally suit someone with strong administration experience who has experience of working in a busy office environment. We would also consider a self-motivated, focussed individual with a strong interest to develop a career within the events or voluntary sector.  This role requires excellent communication, organisational and interpersonal skills.

The post-holder will be home-based during the ongoing COVID-19 pandemic; thereafter the Anna Freud National Centre for Children and Families, 4-8 Rodney Street, London N1 9JH.

Contract duration

Fixed-term, 24 months in the first instance – immediate start.

Closing date for applications

Midday (12pm), Tuesday 25 May 2021.

Notification of interview

Shortlisted applicants will be notified no later than Friday 28 May 2021.

Please note: due to volume of applications expected, we will be unable to notify unsuccessful candidates.

Interviews

Interviews will be held on Thursday 3 June 2021.

How to apply

For more information about this role and to apply, please go to our website. 

We are unable to accept CVs and kindly request no contact from agencies.

Customer Service and Sales Advisor

Full Time 37.5 hours per week 

Birmingham, London or Manchester 

£20,000 per annum + £3,000 London Weighting (if applicable)

We are looking for a motivated and talented customer service expert who also has some experience in sales to be our new Customer Service & Sales Advisor (internally known as Enquiry Associate). The Enquiry and Applicants team are responsible for the ‘B2C’ sales of the organisation. Our role, as a team, is to sell directly to consumers who are interested in a programme for themselves, and to sell programmes whose school has purchased programmes on their behalf. We do this through: proactive responses to first enquires, strong nurture campaigns throughout our pipeline and a smooth application and on-boarding process.

The Enquires Associates are responsible for delivering great customer service to everyone in our pipeline to increase our sales. They do this through: sales calls to potential applicants, responding to queries from applicants, sending out campaigns, keeping our CRM up-to-date and conducting administrative duties required of the team.

Based in one of our London, Birmingham or Manchester offices, and reporting to the Enquiry and Nurture Manager, you’ll be responsible for managing a pipeline of enquiries and candidates by creating sales emails, texts campaigns and making sales calls. You will need to be sales minded, with the ability to increase our sales and conversion targets. You’ll need to have strong written communications, including the ability to be highly persuasive through all mediums of communication. You will need experience of working independently as well as experience of working with data and building reports using a CRM system.

Who are Ambition Institute? 

Ambition Institute has one purpose: to help educators serving children from disadvantaged backgrounds to keep getting better. With our new organisation, and more than ten years of collective experience in working with educators at all levels, we believe that exciting opportunities lie ahead. We are a graduate school for educators, and we apply academic rigour to our learning design, drawing on frontline insights from schools into what works in practice. Our programmes leverage the latest evidence from international experts, which means we think carefully about what is taught, how, and in what sequence. We work collaboratively to enable school improvement for the benefit of pupils, particularly those from disadvantaged backgrounds.

Our offer 

We are happy to announce that we will be able to offer you:

• Agile working culture, so you can control how you work.
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work.
• Enhanced maternity pay after a year’s service.
• Shared parental leave package.
• Access to free, confidential 24/7 wellbeing and support line.
• Professional development offer for all staff.
• 25 days’ annual leave + bank holidays.
• Employer pension contribution of 11% (10% pension plus 1% national insurance rebate).
• Interest free season ticket / bike loans

How to apply 

All applications must be received by the closing date, 9am on 12th May 2021. Interviews are expected to take place on the 17th and 18th May 2021.

To apply for this role, or any of our other vacancies or for any questions or queries please visit our website. 

Equality and diversity matter to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality. 

About MHFA England

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing. Learn about our social mission and our history by reading our ‘what we do’ section on our website.

We are a friendly, inclusive, dynamic, fast-paced organisation and we strive to be an exemplary health and wellbeing employer.  Currently we are undertaking an ambitious Digital Transformation Programme so that we can achieve our digital vision to seamlessly connect and engage Customers, Clients, Members and Staff and support our mission to train 1:10 people in mental health knowledge and skills.

What are we looking for?

We are looking for individuals who can provide high quality, efficient service to MHFA England’s customers. You will have the ability to respond to customer queries across multiple channels and offer appropriate solutions in line with agreed SLAs, whilst maintaining accurate records of all customer interactions. As first point of contact, the role holders will play a key role in ensuring our customers are engaged and receive an exceptional service from the first interaction.

You will be able to:

• Respond to queries through different customer support channels, using questioning and listening skills to identify appropriate solutions within agreed SLAs, policies and processes
• Provide accurate information using the right methods, tools and resources intended for internal and external purposes
• Resolve issues and complaints by providing alternative solutions within time limits and following up to ensure resolution
• Maintain detailed records of customer interactions and update records according to company policy
• Monitor shared inbox and answer or allocate enquiries to appropriate staff
• Respond to enquiries via phone and email, and escalate to staff as appropriate
• Develop good working relationships with other teams and peers to provide effective support

You will have:

• Experience answering customer queries via telephone and email
• Experience working in a fast-paced environment
• Knowledge of CRM systems and data handling
• Good attention to detail and ability to input information accurately

Desirable skills:

• Awareness of mental health and wellbeing in the workplace
• Flexible and willing to learn new techniques, systems and processes

Looking after you

Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.

What we offer:

• 25 days annual leave plus bank holidays
• Two wellbeing breaks, in summer and winter
• Free Mental Health First Aid training
• Employee Assistance Programme with a 24-hour helpline from Health Assured, occupational health and counselling
• Free flu jab to protect your health in winter

Employee benefits after probation period:

• Investing in your professional development, including qualifications and mentoring
• Death-in-service and critical illness cover
• Enhanced maternity and paternity leave
• Free eye test and £55 towards glasses
• Cycle to work scheme with an interest free loan to buy a bicycle
• Matched pension scheme (up to 5%)
• Flexible working hours and access to flexible ways of working
• Commitment to volunteering
• Fun Club, festive events and celebration
• Team lunches and events
• 'Bonusly' employee recognition and reward scheme

Interested? How to apply

For the full job description and person specification please see the attached documents./ Go to our website for further information.

To apply please submit a covering letter and CV demonstrating how you meet the requirements of the role. The closing date for applications is 17th May 2021.

Please note that telephone interviews will be taking place during the application window. If successful, you will be invited for a virtual interview following the closing date.

Mental Health First Aid England is an equal opportunities employer and positively encourages applications from candidates regardless of sex, race or ethnicity, nationality, disability, age, sexual orientation, gender identity or expression, religion or belief, marital or civil partnership status, parental or carer status, education, socioeconomic background, pregnancy or maternity, or any other characteristic protected under equality legislation. 

We are especially keen to encourage and welcome applications from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and candidates who are Black or People of Colour.

By applying for this job you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed.

The Limes values diversity and aims to have a workforce that reflects this. We encourage applications from all sections of the community. 

Working with our highly skilled staff team, The Reception & Admin Assistant, will support us to deliver the best services we can to disabled children, young people, vulnerable adults and their families. This position is a vital role, which ensures the smooth running of the centre.

We are seeking a person(s) who can provide a welcoming and safe environment for all.  With experience of providing admin & reception support to a team of people, data entry and online file organisation, HR support and administration.

The post(s) cover many areas and offers support to our Senior Management team, Fundraising, HR, Trustees, Services and Facilities.  It’s a varied and interesting role with the added knowledge that what you are doing is making a difference to young lives.

Customer Service Officer - 2 x nights per week

Do you have customer service experience?

Do you have a DBS?

Are you looking to work within homelessness?

If so we may have the ideal opportunity for you!

We have a really unique opportunity for a candidate to join a homelessness Charity within a team who directly work with homeless people who are looking for support. We are not looking for someone with homelessness experience, but someone who has a strong customer service background who would LOVE the opportunity to work with the homeless.

The team are contacted via app, over the telephone or the website and will then log and forward on the information to the relevant teams within the Charity. TRAINING WILL BE PROVIDED.

If you are interested in this opportunity, please apply ASAP!!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Peabody are seeking to recruit an Assistant Head of Service - Disabilities to join their team based in Westminster. This is a full-time, permanent opportunity, and in return, you will receive a competitive salary of £52,000 per annum.

About the role:

As an Assistant Head of Service - Disabilities, you will support the Head of Service to ensure that the directorate achieves its strategic ambitions by developing and delivering services for Adults with disabilities. You will provide supportive, insightful and challenging leadership to ensure your services are managed effectively and that we are delivering services and homes that we can be proud of. You will develop partnerships that support our ambitions to be a provider of integrity who collaborates with others to benefit people needing support and the community. 

Responsibilities of our Assistant Head of Service - Disabilities include:

- Deputising and providing management support in the absence of the Head of Service

- Providing inspirational, visionary and effective leadership, visiting services on a regular basis to meet customers, access culture and service quality

- Delivering and embedding clear and consistent messages relating to our mission and values

- Developing improved methods to obtain customer feedback, and involving customers in the co-production of their service

- Keeping abreast of political, policy, legislative, demographic and commissioning changes within the sector

- Setting up and maintaining strong links with the Commissioners, NHS, Local Authorities, our peers and relevant agencies

- Ensuring that services are contractually compliant and that internal key performance targets are met

- Providing robust leadership for the work and activities of managers

- Surpassing standards that are set by commissioners and other regulatory bodies

- Ensuring that structures, systems and staffing procedures are in place to identify, manage and mitigate risk whilst providing the highest possible quality services

- Ensuring that processes are in place to monitor the effectiveness and performance of all services

- Implementing processes to audit quality and performance, to set improvement targets, learn lessons and share good practice

- Building strong links with both local and national agencies working with and on behalf of adults with disabilities and other vulnerable groups

- Participating in an on-call rota

What we’re looking for in our Assistant Head of Service - Disabilities:

- Experience of working at senior-level in services that support adults with disabilities

- Experience of supporting services through change and transformation

- A commitment and understanding of new models of support and outcome-based service design

- Knowledge of relevant care and support legislation, regulation, procedure and best practice with an emphasis on Care Quality Commission standards

- A full clean driving licence with access to a motor vehicle and willingness to travel between sites

- A DBS check that is satisfactory to Peabody

- Experience in managing CQC registered services

- Experience in providing services for people with a range of disabilities

- Experience of managing, motivating, coaching and developing a dispersed staff team

- Knowledge of best practice in supporting people with disabilities

- Experience of co-production and/or genuine inclusion of people in the development and delivery of services

- Knowledge and experience of safeguarding

- Experience of managing different income streams and budgets

Benefits of becoming our Assistant Head of Service - Disabilities:

- 25 days annual leave, plus bank holidays

- Sleep-in payments £73.89 per night

- Paid Mileage at 45p per mile

- Up to 4% pension contribution matched 1:1

- Flexible benefits of 1% of salary with a minimum of £300

- Spot Bonus awards

- Long Service awards

- Paid Induction Training

- Paid DBS (roles that require enhanced checks will include both the child and adult barring checks)

Closing date: Sunday 11th April at 11.55pm

If you feel have the skills and experience to become our Assistant Head of Service - Disabilities please click ‘apply’ now!

We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We actively encourage BAME, LGBTQ+ and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and all opportunities provided by The Peabody Group.

We’re Anthony Nolan and we save the lives of people with blood cancer who need a stem cell transplant.

We’re unique. Thanks to the incredible donors on our register, our pioneering research and our passionate fundraisers, we give the chance of life to three people a day.

But we won’t stop there. We want to be there for everyone who needs a transplant; from finding a match, through every step of a patient’s transplant journey. And together we can reach the remarkable day when we can save the lives of everyone with blood cancer.

And now we want you to join our lifesaving team. We are looking for an experienced Supporter Services Assistant to join our Supporter Operations Team as part of the Engagement Division

Title:Supporter Services Assistant

Salary: £12,000 to £13,080 (inclusive London weighting)

Contract: 12-month fixed term

Hours:  21 hours a week

Location:Initially home working, normal base Anthony Nolan Head Office (flexible working will be considered)

As the Supporter Services Assistant you will be the first point of contact for our amazing supporters. You will respond to queries by phone, e-mail, social media and letter, using our new CRM and Case Management System. You will respond to all relevant enquiries, requests and complaints received into Supporter Services team and take ownership of these enquiries.

As part of your role, you will maintain accurate supporter records, ensuring that data is up to date and in line with the wishes of the individual. And making sure that we are adhering to various rules and guidelines including Data Protection and Gift Aid.

You will also work to make sure that donations made towards our vital work are processed accurately, and in line with the expectations of our supporters. This will include manually adding income to our database as well as importing income from our third party partners.

Attention to detail is a must for this role. This role is to put the supporter at the heart of every engagement by delivering excellent customer service.

Release your remarkable, join our team and give someone a chance of life.

Anthony Nolan is an equal opportunities & living wage accredited employer

All applicants must be able to demonstrate the right to work in the UK

Please make sure to check out the job description, available on our website when you click to apply.

What’s in it for you?

Financial

• Pension (employer 5% when you contribute 3% or more),
• Travel Insurance
• Interest free Travel Loan
• Salary Sacrifice Car Scheme
• Life Assurance (4x annual salary)

Wellbeing & Health

• 27 days annual leave in addition to normal public holidays
• 24-hour Employee Assistance Hotline
• Medical Cash Plan
• Cycle to Work scheme
• Gymflex

Family Friendly

• Paid dependants leave
• Enhanced Maternity, Paternity & Adoption pay
• Flexible start/finish times (role dependent)

And more! (full list of benefits available on website)

About the Role

The Museum of the Order of St John, its collections, historic buildings and the compelling stories they tell chart the history of the Venerable Order of St John, from its origins in 12th century Jerusalem to the current-day work of St John Ambulance. The Museum cares for an accredited collection of over 60,000 diverse and historic objects, and buildings including a magnificent Tudor gatehouse in Clerkenwell, and a 12th century crypt, the sole surviving piece of the extensive St John Priory on the outskirts of the City of London. 

The Visitor Welcome Assistant is central to the delivery of an accessible and inclusive experience for our visitors. They will deliver a smooth, welcoming and informative visitor journey, ensure high standards of presentation in the Museum galleries and maintain a well-ordered shop. The Visitor Welcome Assistant also supports the visitor offer by providing administrative support, in particular with online ticketing systems and finance, as well as supporting the Museum’s public programme, including guided tours. 

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You

You must have great administrative and customer service skills, be able to communicate well across different mediums, and enjoy interacting with members of the public. Some experience with updating web content, and working with online ticketing systems would be an advantage, as would experience with basic financial administration. If you have worked in a similar environment or have a genuine interest in the Museum and St John Ambulance we would love to hear from you. 

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.

Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.

We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.

You will receive:

• Competitive salary & pension scheme
• Cycle to work scheme
• Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.

Interview Date: 25 May 2021

Closing Date: 16 May 2021

We are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve, so are particularly interested in applications from women, trans and non-binary people, as well as those from Black, Asian and minority ethnic backgrounds and those with different accessibility needs.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only. Any speculative CVs submitted without invitation will not be considered

Job title: Administrative Assistant
Reports to: Team and Office Manager
Salary: Range of £18,000 to £20,000 depending on experience.
Location: High Holborn, London
Term: up to 9 Months 
Hours: Full time

The Royal Society of Tropical Medicine and Hygiene (RSTMH) is a charity and membership society that has been dedicated to improving tropical medicine and global health since 1907.

Our ambition is to save lives and improve health around the world through increased access to greater equity in global healthcare. Through our activities we help further our members’ careers. We also bring together their collective knowledge and use our own expertise to achieve change within the sector.

We are looking for a motivated individual to join us as Administrative Assistant, effectively supporting the small but busy RSTMH Team by providing proactive and comprehensive administration support across our key areas of work.

The role will require someone who has proven experience of providing administrative support to a busy team (preferably within the charity/not-for-profit sector), be flexible, have excellent time management skills and be able work on own initiative. The successful candidate will be working across various departments, including membership, events, small grants and communications; therefore, they will need to be efficient, organised, with strong computer skills and a professional outlook.

The Role:

• To provide day to day administration for the RSTMH team, including but not limited to, financial administration, arranging meetings, booking travel and accommodation, desk research, diary management, and organising other meetings and events as required.
• To develop and maintain effective working relationships across RSTMH.
• To ensure that all assigned tasks are completed to a high standard.
• To support all general telephone, email and written enquires are dealt with efficiently.
• To support the management of office stock levels and team planning tools
• To be responsible for opening and distributing post daily
• To undertake electronic and paper filing and maintaining filing systems appropriately.
• To provide administrative support to the CEO
• To assist with the management of the RSTMH meeting rooms and team areas
• Support and attend RSTMH events, including delegate registration enquiries via telephone and email, collating event packs and materials, and arranging transportation of event equipment.
• To assist with the administration associated with RSTMH small grants progamme.
• Participate in team meetings, planning and initiatives.
• Undertake any other reasonable tasks as could be expected of an Administrative Assistant.

Essential Technical Skills:

• Ability to manage a diverse set of priorities and meet deadlines to a consistently high standard
• Capacity to set up and maintain administrative processes and office systems
• Excellent written and verbal communication skills and a strong understanding of delivering great customer service
• Good analytical skills with the ability to identify key points from complex material or information
• Willingness to undertake other responsibilities and an eagerness to learn
• Highly computer literate and confident with Word, PowerPoint, Outlook and Excel
• Exceptional use of written and spoken English
• Experience providing administration support, preferably in an office environment.

Personal Skills:

• Ability to work with a wide range of people whilst presenting a professional image on behalf of RSTMH
• Ability to be calm under pressure and help build a collaborative team culture
• Self-motivated, flexible and to work under own initiative
• Discretion when dealing with confidential information
• Experience of initiating, planning and developing areas of work
• A demonstrated commitment and interest in the aims and objectives of RSTMH.

Desirable Skills:

• Filing experience
• Experience of working with databases
• Professional, polite and confident telephone manner
• Experience of working in events.

Closing date: 17:00 on 14 May 2021.

Please click the apply button to be taken to our online submission platform. Here you will need to fill out the form and upload your CV.

No agencies please.

Dynamic Service Manager is required to start ASAP for a small  Adult Mental Health & Disability Charity in StAlbans, Hertfordshire.  Managing the Trinity Community Project is a fulfilling role for somebody with a strong background in management and social care who is interested in taking on the most senior post in a small organisation.

We provide services, five days a week, for adults living with a learning difficulty and/or experiencing mental health concerns. A range of activities are provided within the centre and in the local community to encourage people to develop their independent living skills and promote a sense of well being and social inclusion. We are looking for an enthusiastic and motivated MANAGER with strong leadership and management skills, to manage, review and continue to develop our Day Service, Activity programme & Community Outreach provision.

The ideal candidate will have experience of managing community delivered services, for the client groups we support. As we are a small not for profit organisation, the manager’s role will involve working alongside paid staff and volunteers to deliver the day to day service. This post will provide the successful candidate with the opportunity to lead and shape a service that has played a crucial role in the local community for the past 35 years.

This is an exciting time to join Trinity Community Project as we work on our Post-Covid recovery programme and determine the future direction of our service to best support the local community. This fantastic opportunity will give you a great deal of autonomy and allow you to make a significant impact on the well-being of our clients. 

Age UK Wandsworth is an independent charity that works to promote the well-being of all older people in the London Borough of Wandsworth. This is a brand new role, funded by the Armed Forces Covenant Trust, to start up and deliver indoor and outdoor activities (e.g. coffee mornings, board games, park walks, photography). We are searching for a self-starter who has excellent communication, organisational and customer-service experience and wants to make a difference to the older veterans in our local community.

What we can offer:

• A warm welcome from our small and friendly team of staff and volunteers and our hypo-allergenic office dog.
• The opportunity to be on the “front line” and really make a difference to the lives of older veterans in Wandsworth.
• A busy work place where no day is ever the same.
• An experienced leadership team who believe in the value of personal and professional development. We will provide training on our services and in areas such as safeguarding and GDPR.

You will:

• Have experience of organising activities/events, ideally with vulnerable groups. Be a “connector”, who enjoys chatting with and bringing people together.
• Be comfortable organising and taking part in outdoor activities in all weather conditions, i.e. have the mindset that there is no such thing as bad weather, only unsuitable clothing.
• Be competent in Microsoft Office Applications, including Excel and Word. Experience using other bespoke IT systems, e.g. databases, would be beneficial to your application, but we can offer training in this area. You will need to be IT literate to manage client data and reporting schedules.
• Have a positive “can-do” attitude, excellent time-management and be an excellent communicator who approach challenges with enthusiasm.

Age UK Wandsworth is committed to safeguarding all those in our care. All offers are subject to satisfactory references and DBS check. CVs will not be considered. You can download an application pack, which includes a job description and person specification, from our website.

Background

The External Relations (ER) department was formed in 2020 and is comprised of 3 complementary functional areas: Private Fundraising, Communications and Advocacy. The department is in the beginning stages of crafting a new, results-oriented strategy that will enhance IRC’s ability to ‘punch above its weight’ in private income, advocacy, and brand awareness.

Supporting this endeavor, and an integral part of ER, is the Global Partnerships and Philanthropic Services (GPPS) Unit. Reporting into the VP Global Partnerships and Philanthropy, GPPS consists of functional specialists across a variety of high-value fundraising support functions providing all elements of cultivation, support and stewardship to high value donors, partners, and supporters, comprising three pillars: Research, Partner Engagement & Corporate Affairs (PECA), and Program Services.

This exciting opportunity is on the PECA team! PECA engages our HV donors, partners, and supporters across the three income streams (Corporate, Foundations and Trusts, and HNWIs) through a number of support services including operational partnerships, gift in kind policy and practice; global workplace giving; partner engagement and visibility.

The IRC’s private fundraising capability in the UK has grown significantly over the past three years. Ambitious growth plans are in place to deliver increasing income from the private sector as part of an exciting global External Relations strategy.

 As part of the ER unit, the IRC’s International Philanthropy & Partnerships (IPP) department raises funds from global private foundations, corporate foundations, from business areas including corporate social responsibility, marketing, sponsorship, employee giving and match giving, as well as non US based high net worth individuals. The IPP department maintains a growing portfolio of strategic partnerships in the US and other markets, primarily in the Middle East, Europe, Asia, Latin America, & Africa, and matches funder interests with IRC’s extensive programs globally. 

As High Value Assistant you will support on the delivery of the IRC-UK’s high value fundraising strategy by providing support to relationship managers and team leads across high value teams.

Scope and Authority

Authority:

This position is responsible for supporting the delivery of the IRC-UK strategy and the global External Relations strategy by supporting on internal fundraising processes and initiatives.

Responsibility for Resources:

None

Key Working Relationships

• Manager, Donor Engagement on PECA
• Head of Philanthropy, Associate Director, Corporate Partnerships and Head of Trusts & Foundations
• Fundraising Managers and Executives across the High Value Teams
• Occasionally working with country programme staff and global fundraising colleagues

Key Accountabilities

To support the High Value Team (80%)

· Provide administrative support to members of the UK High Value Team

· Work with Donor Engagement team to devise and implement a UK HV donor communication strategy

· Draft external-facing communication for the IRC’s partners, including writing email updates and other correspondence

· Liaise with the Editorial team of writers to produce external-facing written communication by drafting proposals and reports

• Assist in writing donor communications, such as small trusts emergency appeals, alongside the Manager, Donor Engagement
• Support the team in implementing the strategy for The Fifty-One, a donor giving society, alongside the Philanthropy Manager-UK
• Request spreadsheets and other financial reports from the Data Analytics team as required
• Support and encourage the use of Salesforce database so that all donor correspondence and donations are recorded and information stored is GDPR compliant
• Work with Donor Engagement team to organise cultivation and stewardship events
• Work with Prospect Research team to support with ad hoc prospect and donor research requests, adding capacity to the team’s research function as required

• Collate meeting packs and materials for board meetings, donor meetings and, visits from the IRC President/CEO
• In coordination with Program Services, support on the organisation of overseas donor visits

To support the fundraising processes of the IRC-UK Fundraising Team (20%)

• Collaborate closely with UK Team leads on the monthly, quarterly and yearly income reporting process and provide administrative support in collating the relevant fundraising data
• Lead on the Trusts and Foundations small trusts appeal under the supervision of the Trusts and Foundations Executive, including working with the Donor Engagement team to draft content, request prospects from the Prospect Research team, manage Salesforce campaigns, disseminate appeals, and request appeal impact reports from High Value Analytics
• Work in collaboration with the department manger, GPPS to manage the High Value team’s new starter induction process

Skills, Knowledge and Qualifications:

Essential

• Excellent written communication skills, in order to write supporter thank you letters, reports, proposals and other correspondence
• Ability to prioritise and organise a varied workload and meet conflicting deadlines
• Ability to work effectively as part of a team, providing support as required, and build and maintain excellent relationships across the organisation 
• Excellent verbal communication skills and the ability to deal with queries and speak with donors and other stakeholders in a confident manner
• Commitment to high standards of service delivery and customer care with excellent attention to detail
• Ability to present income data and draft reports
• Good Microsoft Office skills including Excel
• Experience of databases and an appreciation of their value

Experience:

Essential

• Experience of supporting a team and providing administrative support to a senior leader
• Experience of delivering projects on time
• Experience of delivering events
• Experience using client relationship management software, preferably Salesforce, with excellent attention to detail in entering and recording financial and relationship data
• Experience delivering events for external stakeholders is a plus
• Experience in an externally facing customer relationship role

Desirable:

• Experience of working in fundraising, particularly a major donor or corporate fundraising team
• Interest in humanitarian sector

IRC UK strives to be an equal opportunities employer. IRC UK is committed to equality of opportunity and to non-discrimination for all job applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.

IRC UK welcomes applications from all candidates, including underrepresented groups and refugees who have the right to work in the UK.

IRC UK will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application and/or interview process, and for essential job functions if appointed to a role. Please contact us if you may need such adjustments.