Data service manager jobs in Farringdon, greater london
Are you happy to network & develop relationships with employers and help match people into employment? If so, we would like to hear from you!
Our IPS (Individual Placement & Support) team helps people with mental health needs achieve their employment goals through a recovery‑focused, evidence‑based approach. Embedded within clinical teams, we work alongside employers to remove barriers and create real, sustainable job opportunities.
We are currently seeking permanent IPS Employment Specialists to work as part of the community mental health teams and Mental Health Hub. You will deliver the IPS approach (for which training will be given).
You will need the ability to motivate and build relationships with participants, strong organisational skills, the confidence to communicate and engage with a range of employers, and a fundamental belief that anyone with a health condition can work. We welcome applicants from a variety of backgrounds with relevant transferrable skills. Please note that due to the evidence-based nature of the IPS model, the role requires extensive data recording.
What we’re looking for:
- Relationship building with employers: Ability to initiate and develop relationships with a variety of individuals, and be able to engage employers using a variety/range of methods such as via the telephone, online platforms or face-to-face in the community.
- Record keeping: Strong attention to detail, ensuring accurate and timely recording of case notes and data, essential for monitoring progress and achieving targets.
- Collaboration: The ability to work seamlessly within a multidisciplinary team, forging connections and enhancing the overall care experience for participants.
- Perseverance: The determination to overcome setbacks, find solutions, and continue advocating for participants’, even in the face of challenges.
- Innovation: Bringing fresh ideas to the table, exploring creative ways to break down employment barriers, and promoting inclusive practices within the workplace.
The successful candidates will work in line with the 25-points fidelity scale.
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Sunday 22nd February (11:59pm)
Likely interview date: Week beginning 9th March
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark



The client requests no contact from agencies or media sales.
Liberty is seeking an ambitious, values‑driven fundraiser to oversee and deliver our trust and foundation, legacy, and major giving fundraising. As the Fundraising Manager for Philanthropy, this role requires proven experience of building, sustaining and growing significant income from philanthropic sources.
Liberty is a small organisation, which punches above its weight. The Fundraising Manager will combine strong leadership with hands on day-to-day delivery. As a key member of the Management Team, the role will oversee a talented team comprising a Philanthropy Officer and two Grants Officers. You will combine strategic oversight with hands‑on delivery, shaping compelling funding propositions and building strong, lasting relationships with funders and supporters. Working closely with colleagues across the organisation, you will ensure our complex and multifaceted work is translated into inspirational cases for support that resonate with funders.
This is a critical role in a vital organisation. Success will see the maintenance and development of a diverse range of income generation streams, and Liberty being better able to achieve its mission of challenging injustice, defending freedom and campaigning to make sure everyone in the UK is treated fairly.
You will have a strong commitment to Liberty’s anti-oppression values and strategy.
Liberty fully embraces flexible working and is committed to employee development. We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society. Liberty supports hybrid working, with a minimum of two days per week in the Westminster office.
The deadline for applications is 9am Monday 2 March 2026
Applications received after this deadline will not be considered.
Please be aware that we do not accept CVs for this role. All applicants must complete the application form to apply.
First round interviews will be held online on Tuesday 17th March
Second round interview will be held in person on Tuesday 24th March
For more information and details on how to apply, please visit our website.
Liberty challenge injustice, defend freedom and campaign to make sure everyone in the UK is treated fairly.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 10 February 2026
Ref 7289
Save the Children UK is looking for a customer-focused individual with proven IT service desk and technical support experience to join as our Service & Support Analyst.
Working closely with colleagues across the organisation to deliver high-quality, responsive digital, data and technology support, you'll play a crucial role in enabling teams to work efficiently and maximise impact for children.
This is a full-time role (35 hours per week), Monday to Friday, based at our office in Farringdon. Working hours are on a shift basis between 08:00 and 18:00. Typical shifts include 08:00–16:00, 09:00–17:00, or 10:00–18:00, with some variation within these times.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As Service & Support Analyst, you will be a key member of the Digital, Data and Technology (DDaT) function, providing first and second-line support to colleagues across Save the Children UK. You will ensure that technology services are reliable, accessible and easy to use, helping staff to do their jobs effectively.
You will troubleshoot incidents, fulfil service requests, work closely with suppliers and technical teams, and play an important role in improving service quality, user experience and operational efficiency.
In this role, you will:
- Provide 1st and 2nd line IT support to colleagues, managing incidents and service requests in line with agreed SLAs and ITIL processes.
- Support the installation, configuration and maintenance of desktops, laptops, mobile devices, peripherals and software.
- Work with third-line teams and external suppliers to resolve technical issues and reduce repeat incidents through effective problem management.
- Take ownership of support tasks, contributing to continuous improvement of processes, documentation and knowledge bases.
- Deliver clear, customer-focused communication and hands-on IT support, including supporting senior leaders to ensure a seamless IT experience.
- Maintain accurate IT asset and software licence records and support the setup and delivery of IT services for internal events and programmes.
About you
As well as bringing strong technical support expertise, you'll be passionate about promoting a culture of internal customer focus and customer service through your role.
To be successful, it is important that you have:
- Proven experience working in a 1st and/or 2nd line IT support role within an ITIL-based service environment.
- Strong technical knowledge of desktop and mobile hardware, operating systems, and modern workplace technologies, including Office 365 (user and resource administration, SharePoint site administration, Teams/Planner setup).
- Experience supporting and troubleshooting applications and user accounts, with experience in administering Active Directory.
- Experience in troubleshooting, repairing and upgrading hardware, including desktops, laptops and mobile devices.
- Network booting (PXE), SCCM and command line experience.
- Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.
- Strong organisational skills, with the ability to prioritise workload, manage incidents effectively, and work collaboratively across teams.
- A proactive, improvement-focused mindset with a passion for technology and delivering a positive customer experience.
- Commitment to Save the Children's vision, mission and values.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Ways of Working: On-site - this role will be based at our office in Farringdon, London. This is a full-time role (35 hours per week), Monday to Friday, based at our office in Farringdon 5 days per week. Working hours are on a shift basis between 08:00 and 18:00. Typical shifts include 08:00–16:00, 09:00–17:00, or 10:00–18:00, with some variation within these times.
Out of hours working
From time to time, you may be asked to work outside normal business hours, such as in the evening or at the weekend, to support activities like system upgrades or maintenance. This is expected to be infrequent (usually no more than four times a year) and we'll always give you as much notice as possible.
In exceptional situations, such as a major emergency, humanitarian response, cyber attack, or total system failure, you may be asked to temporarily adjust your working hours to help manage the situation.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Job Title - Managing Director of Research Programmes (UK)
Contract – Permanent
Hours - 35 hours per week
Salary – Circa £75,000 per annum (negotiable)
Location - Coram Campus, Bloomsbury, with occasional travel and some working from home as agreed
About Coram
Coram, which is the oldest children’s charity, is a group of specialist organisations; we help more than 1 million children and young people from infancy to independence, creating positive change that lasts a lifetime.
Established by Royal Charter in 1739, as the Foundling Hospital, and operating from its distinctive 3.5 acres headquarters in the heart of London, Coram has built a position of insight, influence, and research by working closely with other organisations and other sectors, universities and government, professionals, and families. We have ambitious plans for the future, to be the UK’s leading recognised research organisation, dedicated to improving life chances as the Institute for Children.
About the role
This role works directly with the Chief Executive as a member of the Senior Management Team in achievement of this vision and strategy; it will lead the advancement of the Coram Institute for Children as a UKRI recognised independent research organisation (IRO), drive research capacity and capability, champion and deliver internal and external evaluations, advance Coram’s sector credibility and relationships, and inform and contribute to the group’s reach, relevance and results.
This senior position leads a large team of mixed methods researchers and data analysts and comprises an important opportunity for a credible research leader and experienced charity senior manager who is dynamic and multi-skilled with an entrepreneurial approach to lead the only IRO in the children and young people’s sector.
The successful candidate will have a strong business focus and commitment to translating research findings into policy and practice and direct experience of securing research council funding, or funding from sources such as What Works Centres, local and central government or Trusts and Foundations.
You will be able to work individually, in a team and across the organisation. Strong critical thinking ability, partnership building skills and knowledge, experience and commitment to improving lives of children are essential.
To apply for this role, please visit the Coram website to complete an application. Please note CV’S will not be accepted.
Closing date: 18th February 2026 at 12 noon
Interview date: 26th & 27th February 2026
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
Coram changes lives, laws and systems to create better chances for children, now and forever.
Overview
Are you ready to lead with purpose and make a real impact in young people’s lives?
At Change Grow Live, we believe in being open, compassionate, and bold — and we’re looking for a dynamic Team Leader to bring those values to life in our Children & Families Team. The post holder will be responsible for the operational management of the services ‘Hidden Harm’ team who support children and young people affected by parental substance misuse.
You’ll be at the heart of shaping a responsive, innovative service across Hertfordshire, empowering young people and their families to overcome challenges and thrive. This is your chance to lead a passionate team, drive service excellence, and help build brighter futures.
We are looking for a confident leader with experience in children’s services or substance misuse apply now and help us shape a future where every young person feels supported, safe, and heard.
Where: Hertfordshire
When: We're looking for the right person to join our team on a fixed term contract until the end of March 2027
Part Time Hours: 22.5 per week
Full Time Salary Range: £35,220.59 - £37,184.91 + Outer Fringe allowance £694.25 (Pro-Rata)
*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities
About the role:
- Under the supervision of CGL’s Cluster Manager, you will lead the delivery of services that empower Children, Young People, and their Families to overcome issues around substance misuse.
- The post holder will provide line management to practitioners within the service and will be responsible for the operational management and strategic development of the service.
- They will always maintain high professional standards and ensure a Young Person focused approach in all aspects of delivery with the aim of reducing harm and promoting resilience.
- They will lead by example in creating a professional and young persons focused team culture focused on excellent service delivery.
- The post holder will ensure a positive learning environment where integrity and professionalism are paramount, whilst empowering staff to ensure all attempts at positive outcomes are achieved for those using the service.
- You will support the Cluster Manager in the continual development and improvement of service delivery.
- You will develop and maintain excellent working relationships with partners both internally within the service and externally within a wider partnership.
- The Post Holder must have a valid UK Driving License and access to a car in order to work flexibly at various operational sites as required.
About you:
- Experience of working with children and young people experiencing difficulties around Substance misuse.
- Knowledge of the issues facing children, young people and their families affected by substance misuse.
- Excellent knowledge of drugs and alcohol and their effects.
- Line management experience including the delivery of reflective practice.
- The ability to lead, empower and motivate a team.
- Excellent knowledge of safeguarding policies and practices relating to children and young people and experience of embedding these operationally.
- The ability to foster new partnerships and to maintain positive relationships with partner agencies.
- Knowledge of a range of psychosocial and evidence-based interventions around substance misuse.
- Knowledge and understanding around the ‘Hidden Harm’ agenda.
- Knowledge and experience of community-based support/outreach practices.
- Ability to ensure all record keeping, outcome monitoring and data collection is maintained effectively.
- Communicate confidently and effectively, verbally and in writing.
- Respond flexibly to the demands of the post.
- The ability to keep calm under pressure.
- Show commitment to facilitating positive outcomes for young people and their families.
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
- Refer a friend scheme.
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
Direct applications only — we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time)
CGL points 31 to 33 (£35,220.59 - £37,184.90)
ILW / OLW /Fringe
Outer Fringe (£694.25)
Interview Date
23/1/2026
Closing Date
15/2/2026
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you someone who...
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...wakes up motivated to use your fundraising expertise to solve some of the world's most pressing issues: climate change, food security, and public health?
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...is energised by the challenge of building a high-value donor pipeline from the ground up?
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...is a strategic connector, adept at building genuine relationships with donors?
If this sounds like you, we’d love you to apply for our Philanthropy Manager role at ProVeg UK.
Role Summary
Our fast-growing team at ProVeg UK has ambitious targets for the coming years, and we need innovative, entrepreneurial thinkers to help us reach them for 2026 and beyond.
The primary focus of this role is to establish and lead our UK mid-major level (HNWI) donor function alongside our Co-Executive Director. We have a successful track record with Trusts and Foundations (T&F) and are now looking to cultivate a diverse portfolio of funders who are accelerating the transition to a sustainable food system, tackling climate change, and ensuring the food we eat is good for all. You will be the architect of this new HNWI income stream - researching, qualifying, and securing transformational gifts from scratch.
While philanthropy experience is essential for this role, you will also collaborate with our Development Manager to oversee our established T&F portfolio. We are predominantly seeking strong philanthropy specialists and are happy to provide training on grant applications where needed.
This is a pivotal role for someone looking to lead on a high-impact fundraising strategy and help secure the vital resources needed for our continued success.
You will be a champion for our mission, able to think creatively about how to attract interest across sectors and translate the impact of our work to speak to a range of audiences.
Job details
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Working hours: Part-time (28 hours per week over 4 days, i.e. 0.8 FTE)
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Contract duration: 2 year fixed contract, with possibility to extend
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Location: Remote within the UK
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Salary: £40,000 – £42,000 per year for 1.0 FTE (pro-rata’d to working hours)
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Reports to: Co-Executive Director UK
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Start date: ASAP
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Application deadline: March 2nd
Responsibilities
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Establish the HNWI Pipeline by leading the proactive research and identification of new UK-based major donors. You will manage the full prospect lifecycle, from cold outreach and initial "discovery" meetings to the final ask and bespoke stewardship.
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Conceptualise, launch, and manage a new donor circle (e.g., an 'Impact Club') to create a structured engagement programme for mid to high-level supporters alongside the Co-Executive Director.
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Co-develop a creative 3-year fundraising strategy and set actionable annual and quarterly objectives.
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Plan, facilitate, and manage events, including the coordination and delivery of roundtable discussions or multi-participant meetings, ensuring effective engagement, smooth logistics, and clear outcomes.
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Create compelling, tailored cases for support and impact reports that translate ProVeg’s data into visionary narratives that resonate with wealthy philanthropists.
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Brief and support the Co-Executive Directors and Trustees for high-level meetings, ensuring they are positioned effectively to close significant gifts.
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Maintain accurate and timely records of all donor interactions, communications, and commitments within our HubSpot system, which we use to manage and track our relationship pipelines and fundraising progress.
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Collaborate with the Development Manager to maintain our existing T&F relationships, ensuring high-quality grant applications, reporting, and compliance are met.
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Travel in and around London and other major cities in the UK to network with potential donors and represent the organisation
Qualifications
Essential:
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You bring 3+ years of philanthropy/fundraising experience, ideally within an NGO or a related field.
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You possess demonstrable experience in identifying and opening doors to new HNWI prospects rather than just managing an inherited portfolio.
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You are a skilled verbal communicator with the ability to lead virtual and in-person meetings with gravitas, communicating ProVeg UKs work with donors and partners in inspiring, creative, and persuasive ways.
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You possess excellent written communication skills to write inspiring, persuasive content.
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You bring an entrepreneurial mindset, and can think creatively to find new solutions to challenges.
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You are a competent project manager, able to meet deadlines and manage a varied and fast-paced workload.
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You display the ability to network effectively and represent ProVeg with a wide range of stakeholders, nurturing and cultivating relationships into long-term, mutually-beneficial partnerships.
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You have a genuine passion for ProVeg’s mission and the ability to travel within the UK for donor engagement.
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You are able and willing to travel within the UK and represent the organisation at donor meetings and other related events
Preferred:
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You possess knowledge of the plant-based food sector or environmental philanthropy.
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You have acquired solid experience using HubSpot (or a similar CRM) for pipeline management.
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You demonstrate experience in (or a strong aptitude for) writing successful funding proposals for T&Fs.
Benefits of working with ProVeg
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A strong organisational focus on personal development, with a designated training budget.
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Provision of a work laptop.
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Flexible, trust-based working arrangements and home-office arrangements.
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Career development support.
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Mental health & wellbeing support via access to the OpenUp platform and a free Headspace subscription
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We are a workplace that encourages everyone to bring their whole selves to work. We are an inclusive workplace for our diverse employees around the world.
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Generous annual leave entitlement - 25 days increasing by one day a year to a maximum of 30 days (plus bank holidays)
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Employee Assistance Programme including counselling
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Access to 24/7 virtual GP Service
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Access to the Wisdom app with exclusive perks and discounts
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Compassionate animal companion leave
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And, last but not least, become part of a great team and work with us towards a world where everyone chooses delicious and healthy food that is good for all humans, animals, and our planet!
About ProVeg International
ProVeg International works to accelerate the transition to a sustainable global food system by making plant-rich foods and alternative proteins more accessible and appealing.
ProVeg engages with all relevant stakeholders to create a world where the food we eat is good for all people, animals, and our planet.
ProVeg has received the United Nations’ Momentum for Change Award and works closely with key UN food and environment agencies.
ProVeg creates global impact, with offices in 14 countries across five continents and more than 250 employees.
Diversity Statement
ProVeg is committed to equal opportunity in employment for all, regardless of migration history and nationality, religion, skin colour, gender, age, genetic information, disability, marital status, parental status, pregnancy, sexual orientation, HIV status, gender identity, or gender expression. People from the Global Majority, women, people with disabilities, members of LGBTQIA+ communities, older adults, neurodivergent people, refugees, and people living with HIV are explicitly encouraged to apply.
In 2020, ProVeg signed the Diversity Charter, a self-commitment and association dedicated to promoting a prejudice-free work environment.
In 2022, ProVeg achieved a score of 88.1% on the PRIDE Index, the LGBTIQ+ Diversity Performance Index, which is over 20 percentage points higher than the overall average of 67.9%.
The client requests no contact from agencies or media sales.
As Policy and Public Affairs Manager, you will help ensure London Youth is a credible, influential voice on issues affecting young people and the organisations that support them. Sitting within the Fundraising and Communications Directorate, you will work closely with the CEO, senior leadership, and youth participation, communciations, fundraising and delivery colleagues to deliver demonstrable external influence and impact.
You will craft clear, evidence-based policy positions that shape debate and influence decision-making at London and national level, ensuring the policymakers understand and respond to the realities facing young people in London. Through effective internal engagement, you will also ensure colelagues and our members are well-informed and equipped to respond to key policy developments.
You will successfully represent the voice of London Youth's members and the young people they support, helping to secure greater recognition, investment, and support for youth services. By building strong relationships with policymakers, parliamentarians, and sector partners working to address the issues affecting young people inthe capital, you will help position London Youth as a trusted and respected contributor to relevant policy discussions.
At a time of significant change across the youth sector, you will play a central role in campaigning for systematic change and in building the profile of London Youth and the wider voluntary sector as the Government's 10-year National Youth Strategy, Youth Matters, is implemented. You will help ensure commitments translate into meaningful outcomes for young people, particularly in relation to youth services, enrichment opportunities, and support for young people not in education, employment, or training, and strengthen long-term investment in youth provision.
What you will be doing
You will lead the development and delivery of London Youth's policy and public affairs work, building a clear and consistent understanding of the London and national context for young people and youth organisations. Working closely with colleagues across the organisation, including communications, fundraising, delivery, and MEL, you will help develop a clear and compelling case for support and influence.
You will work in close partnership with the CEO and CEO's office, acting as a trusted policy adviser, supporting the CEO's external policy engagements, positioning, and relationships with senior policymakers and influencers.
You will monitor emerging political and policy developments and relevant funding announcements, providing insight and analysis to identify opportunities for engagement. You will draft swift organisational responses to key policy announcements, in collaboration with the CEO and communications team, and ensure relevant intelligence and opportunties inform the work of the fundraising team.
You will develop, maintain, and communicate evidence-based policy positions, insights, and priorities, convening our members regularly to inform clear policy asks and advocacy. You will shape briefings and consultation responses that reflect the needs of London Youth's members and the young people they support. You will shape policy positions and provide high-quality briefings ahead of key senior-level engagements.
You will oversee and track our policy influencing activity, identifying emerging policy developments, coordinating internal input, engaging stakeholders and representing London Youth in external policy and public affairs forums, and reporting on the impact of our policy work.
You will strengthen policy work through insight and engagement, analysig relevant data and research from our membership and working with the Learning and Impact Lead to ensure insights from London Youth's network inform policy development. You will also identify opportunities for members and young people from our Youth Board to engage in policy work, including through consultations, networks, and events.
You will build and maintain strong relationships with key London and national stakeholders, identifying opportunities for partnership working with other organisations and ensuring London Youth has a visible, credible voice in debates affecting young people.
You will contribute to London Youth's communications, campaigns, and profile, working with colleagues to shape policy activity across digital channels, produce engaging written content including articles and speeches, craft organisational messaging, support youth-led engagement, and contribute to London Youth's thematic networks, influencing events and media opportunities.
What you bring to the role
Knowledge and Experience:
- Strong understanding of how policy is developed in the London and national context, and experience of engaging with political agendas on behalf of a charitable or membership organisation.
- Experience in developing robust policy positions, responses, and solutions, and influencing politicians and decision-makers.
- Up-to-date, proven experience in public affairs, parliamentary engagement or a related policy-influencing role, with a clear track record of driving meaningful change.
- Good understanding of UK parliamentary and government processes, and of current policy areas impacting young people in London and across the UK.
- Experience of producing a range of briefings and written materials, including research findings, public statements, consultation responses, and briefings for senior colelagues.
- Proven ability to build and maintain collaborative relationships with opinion-formers and other key stakeholders.
Attributes and Behaviours:
- Demonstrate excellent interpersonal and communication skills, especially when it comes to policy partners.
- Demonstrate confidence to engage and build productive relationships with a wide range of stakeholders, including those at senior level.
- A confidence verbal communicator and presenter able to represent London Youth within policy forums, consortia, and networking events.
- Demonstrate ability to work on your own initiative and as part of a team, with proven ability to innovate and deliver change.
- Demonstrate ability to analyse, summarise, and present evidence to different audiences.
- Demonstrate a commitment to ensuring young people have prominent platforms to voice their views directly on the issues that affect them.
- Demonstrate a commitment to strengthening London's Youth sector.
- Be willing to work some evenings and the occasional weekend.
- Understanding and supporting the vision, mission, and aims of London Youth.
Demonstrate living our values of being:
- Ambitious
- Collaborative
- Inclusive
- Accountable
Why work at London Youth
- Generous holiday allowance - 39 days paid holiday each year (including bank holidays and closure days). Pro-rata if you work part time.
- Employer 4% pension contribution
- Additional leave granted to support voluntary activity
- Free Health Care Cash Plan
- Free access for you and your family to the Employee Assistance Programme
- Free access to the 'Headspace' app for you and your family
- Flexible working opportunities considered
- You'll be working with a fantastic team of passionate colleagues across London Youth
- You will be making a difference to the lives of young people
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who we are
We are Brake, the national, acclaimed road safety charity which provides the National Road Victim Service (NRVS). We have been supporting the victims of road traffic collisions [TL1] on our roads since 1995. We also campaign for positive change to prevent future collisions and save lives.
A rare and exciting opportunity to help us to help others
Did you know that every 20 minutes, someone is killed or seriously injured on our roads? The impact of that on individuals and their wider families is profound and far reaching and it can happen to any of us, at any time.
The National Road Victim Service is growing, allowing us to reach greater numbers of people in need and building upon our well-established foundation to create an enduring legacy. To support this growth, we are looking for a regional manager to become part of our enthusiastic, energised, and dynamic team, delivering world-class support services to people at a time when they are most vulnerable.
This is definitely not the average 9 to 5 job, and it is not every day that opportunities like this come along. You could be playing a significant part in our commitment to providing our clinically developed, trauma informed support services across the country, making a positive contribution to the lives of those traumatically bereaved or seriously injured as a result of road traffic collisions.
What we offer
· A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year)
· An extra 2 days of annual leave following 5 years’ service
· An extra day off for your birthday to take whenever you choose
· Enhanced sick pay and compassionate leave
· Death in service benefit
· Employee Assistance Program
· Flexible working
· Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are
We need energised, self-starters who are passionate about helping others, to join our fantastic team. [TL2] Are you someone who wants to make a difference and has the drive to make it happen?
You will need to demonstrate understanding of multi-disciplinary services.
We are looking for people who have a background in managing support services and understand the responsibility this requires.
Specifically, we are seeking candidates who can
- Provide day-to-day line management and supervision to a team of up to 10 regional caseworkers offering guidance, support, and quality assurance.
- Ensure lone working policies are adhered to daily to ensure the safety and security of the team whilst lone working and travelling to and from home visits.
- Contribute to an on-call duty manager system on a weekly basis, providing out-of-hours advice and support to caseworkers across the service.
- Deputise for the National service delivery lead during periods of leave, sickness, absence.
- Contribute to the ongoing professional development of caseworkers through reflective practice, caseload audit and management and the development and delivery of formal CPD sessions.
- Responsible (in collaboration with HR lead) for managing sickness and absence and return to work interviews.
- Maintain oversight and support caseworkers with complex and high-risk cases by attending safeguarding and risk management meetings, both internally and externally to ensure compliance with best practice.
- Ensure support is provided through our model of trauma informed care.
- Consult with the triage team to ensure the timely allocation of cases from our central service team into the regional teams.
- Deliver monthly [TL6] case review meetings with regional caseworkers, ensuring needs and risks of clients are met and outcomes recorded including quality assurance of safeguarding. Ensure all data is accurately recorded within the case management system.
- Ensure that callers’ identified needs are met satisfactorily, within professional boundaries, to outcome goals, with those outcomes recorded.
- To monitor and ensure that all support is delivered in a confidential and professional manner, adhering to safeguarding legislation and the latest data protection regulations.
- To consult with local partners and services referring into the service to establish pathways of care.
- Contribute to NRVS’ wider processes of audit, evaluation, and impact monitoring.
- Provide assessments and decisions around complex intervention planning, including escalation of cases requiring clinical guidance to clinical director.
- Actively contribute to the development of relationships with key stakeholders, organisations, and professionals in the region. This may include the provision of training and presentations to ensure that they are aware of the service.
- Work with the Development Team to deliver and report effectively against funding agreements in your region.
You bring
Essential qualities
- Experience of managing high-risk support services on a national basis working with people in crisis with acute vulnerabilities and risks.
- Extensive experience of managing and co-ordinating teams, including remotely, including HR policies and procedures.
- Experience of establishing and sustaining partnerships with key partners, stakeholders, and other professionals.
- Experience of report writing for funding bodies.
- Experience of a case management review process and support framework, safeguarding and active monitoring, and escalation of cases with health and safety needs.
- Knowledge, experience and understanding of best practice in working with people who have experienced sudden loss and traumatic bereavement and managing services in this area.
- Knowledge, experience and understanding of working in a trauma informed way, providing trauma informed care to adults and families.
- Knowledge of safeguarding, risk management and GDPR procedures.
- Management of crisis intervention and working in collaboration with other professionals to support those with complex needs (i.e. crisis and home treatment teams, community mental health services, ISVA and IDVA roles).
- Experience and knowledge of working with and supporting people through the criminal justice and coronial process.
- Experience of audit, monitoring and evaluation activities.
- Experience of research and advocacy activities.
- I.T. and data management skills.
- Ability to work creatively, adaptively and with flexibility across a range of circumstances.
- Commitment to and a passion for providing a high level of quality care to those experiencing traumatic bereavement and catastrophic injury.
Desirable
- A professional qualification or evidence of training in psychological trauma.
- Experience of working with those affected by road traffic collisions.
- Experience in developing and delivering training programmes.
- Completion of safeguarding and/or risk management training.
- Project management qualification or equivalent experience in practice.
About the team and how we work
Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We do not want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
The successful candidate will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered.
Employees are subject to driver licence checks. Please note we do not accept applications from serious traffic offenders due to the nature of our work. Applicants will be asked to disclose any unspent points at interview.
Whilst we recognise that AI can be a great tool to help when writing cover letters, we want to know the real you - not a computer generated version! If writing a cover letter isn't your thing, why not send us a short video telling us all about yourself and why you think you'd be a great fit for Brake.
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.

The client requests no contact from agencies or media sales.
Salary: £35,000 – £39,000
Contract: 18?month contract
Location: Flexible (home/office/hybrid) – must be available on Marathon weekend (26 April 2026 & 25 April 2027)
Closing date: Monday 9th February
Benefits: 25 days annual leave bank holidays wellbeing days, pension, flexible benefits, healthcare cash plan, discounts, training & development
We are delighted to be working with the National Autistic Society to recruit a London Marathon Event Manager, a pivotal role leading their biggest and most high?profile fundraising event of the year. This is an incredible opportunity to take ownership of the full 2027 London Marathon campaign—a landmark year with record participation and income expected. If you thrive in fast?paced mass?participation events, love exceptional supporter experience and want to deliver one of the UK’s most iconic charity events, this role offers huge impact, variety and visibility.
As the London Marathon Event Manager, you’ll develop and deliver the full fundraising strategy, manage supporter journeys end?to?end, lead a small team of Event Officers, drive partnerships and logistics, and work cross?functionally with key teams including Marketing, Supporter Care, Corporate Partnerships and Data Services. You will also be the main liaison with London Marathon Events, ensuring seamless partnership working and a standout charity presence throughout the campaign.
To be successful as the London Marathon Event Manager, you will need:
- Experience of working on the London Marathon in a charity setting, with strong budget management and KPI delivery
- Experience and passion for motivating and managing staff, setting clear objectives and supporting development
- Ability to plan and deliver complex event logistics, including risk assessments and volunteer management
If you would like to discuss this role with us please contact us and quote the reference 2839EI.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
Human Resources Manager (Climate Change focused Charity)
Location: Central London (hybrid, 2 days in the office) | Salary: £45-£50k per annum DOE plus benefits | Contract: 12 months fixed term (possible extension), full time (5 days/week) | Start: ASAP
The Opportunity
Civitas Recruitment are delighted to be working with an investor-led, purpose-driven membership organisation working with the investment community to manage climate-related financial risks and seize opportunities in the transition to a net zero and climate resilient economy. This role will lead day-to-day operational HR service delivery, partnering with managers and the wider team to embed best practice, strengthen culture, and support organisational development and change.
Key Responsibilities
- Support organisational development initiatives including culture, engagement, inclusion, wellbeing, team activities and change projects.
- Act as first point of contact for HR queries, providing timely advice on policy, procedure and UK employment legislation.
- Manage cyclical policy reviews and support development of new policies, guidance and manager toolkits.
- Lead employee relations casework and coach managers to build confidence and capability; escalate sensitive cases as required.
- Coordinate performance management cycles and support aligned development planning.
- Oversee benefits administration, liaising with third parties and supporting periodic reviews of the offer.
- Coordinate learning and development activity, identifying skills gaps and supporting continuous improvement.
- Maintain HR systems and reporting, ensuring data accuracy and producing insights to inform decisions.
- Deliver end-to-end recruitment, onboarding and induction, ensuring efficiency, consistency and compliance.
The Candidate
- Proven experience in a generalist HR role, including delivery of operational people services and HR project implementation.
- CIPD Level 5 (or equivalent professional experience) with strong knowledge of UK employment legislation and HR best practice.
- Confident advising and coaching managers across employee relations, performance, and people processes.
- Experience supporting organisational development, culture and change in a fast-paced environment.
- Strong stakeholder management, communication (written and verbal) and relationship-building skills.
- Comfortable working independently with sound judgement, high attention to detail and excellent time management.
- Proficient with HR systems and digital tools; able to interpret HR data to drive improvements.
Desirable:
Experience in SME/not-for-profit settings, exposure to financial sector contexts, and a genuine interest in climate and sustainability.
How to Apply
Please apply immediately using the link. Alternatively, please contact syed at Civitas recruitment for a initial discussion and a full JD. The deadline for applications is 20 February 2026, with first round interviews (online via Teams) planned for the week commencing 23 February 2026. Applicants must already have the right to work in the UK (sponsorship is not available unfortunately).
OVERVIEW OF THE ROLE
This is an exciting opportunity to join the Client Services Team which operates within Helen Bamber Foundation’s vibrant, multi-disciplinary team. The duties of a Client Services Administrator are two-fold 1) is to host our busy reception area and friendly waiting room; welcome clients and visiting professionals to the Helen Bamber Foundation and attend to any needs they might have and 2) to assist with overseeing the booking of appointments between clients and staff/volunteers across the organisation; liaising with third parties and clinicians in relation to Initial Assessments; booking and managing doctor’s diaries for our Medical Advisory Services and the booking of interpreters across the organisation.
The role will work closely with the Office Manager and Appointments Lead as part of the Client Services Team. It includes support and cover to the Appointments Lead and any other operations tasks set by the Office Manager and Director of People. You will be at the heart of an exciting team of experts, working as the face of Helen Bamber Foundation and the first point of contact for both external and internal queries.
MAIN DUTIES AND RESPONSIBILITIES
RECEPTION FUNCTION
· Greet clients and visitors and fielding a wide range of queries (in-person, on the telephone, via e-mail and WhatsApp) in a timely manner;
· Ensure all site visitors and staff sign in/out using our Visitor Management System
· Handle the charity’s post ensuring that the appropriate persons receive it daily
· Deal with Walk ins in line with the charity’s policy
· Triage queries that come to reception internally to the multidisciplinary team;
· Provide accurate and detailed signposting advice as well as occasional casework for clients that might arise from fielding queries;
· Create and maintain signposting resources as needed
· Open and close reception at the specified times (typically 8.30am and 5pm);
· Order office supplies, refreshments and any other purchases authorise as necessary.
· Handle and accounting for petty cash, including client travel and staff/volunteer expenses;
· Record petty cash transactions on the appropriate spreadsheet and inline with internal policies
· Report discrepancies with Finance and investigating this in line with internal guidelines
· Lead, training, and supervising reception volunteers as well as providing ad hoc training to other members of the team as needed
· Provide administrative support and ongoing tasks as required, including database management, calendar and diary management and file-keeping
· Assist with monitoring and evaluation (client surveys, Key Performance Indicators (KPIs) etc.)
· Undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post
SELECTION PROCESS
We will invite candidates to an initial 15-minute online screening meeting week on Friday 27th February followed by shortlisted candidates attending in-person interview on Tuesday 10th March or Wednesday 11th March. We will also ask you to complete a short exercise on the day.
At Helen Bamber Foundation Group we want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview so we will provide you with your interview questions ahead of the interview. This will allow you time to prepare, and ensure you have your best examples in mind.
We offer a guaranteed initial interview for refugees, stateless people and others with lived experience of forced migration, provided that they provide some evidence of relevant experience or skills in relation to the essential criteria.
ELIGIBILITY
Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).
Successful candidates will also be subject to a standard DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.
ADJUSTMENTS
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 18 February 2026
Ref 7257
Save the Children UK has a fantastic opportunity for a collaborative individual with legal operations experience to join us as our part-time Legal Operations Specialist, where you will work closely with Legal Team colleagues and wider Save the Children UK teams to optimise the efficiency, performance and strategic impact of the Legal Team.
This is a part-time position working 21 hours per week (days/times can be flexible and discussed with the team at interview).
About us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As Legal Operations Specialist, you will play a key role in strengthening how the Legal Team operates, enabling it to deliver high-quality, timely and impactful legal support across Save the Children UK.
Working closely with the General Counsel and Head of Legal, you will design and implement operational frameworks, processes and tools, use data and technology to improve efficiency, and support effective management of external legal resources. By doing so, you will help ensure the legal function is well-positioned to support SCUK's strategy and put the safety and best interests of children at the heart of decision-making.
In this role, you will:
- Develop and implement strategies, processes and playbooks to improve Legal Team workflows, efficiency and service delivery.
- Use data, dashboards and reporting to track legal OKRs, workload, spend and performance.
- Implement, manage and continuously improve legal technology systems, ensuring strong adoption and effective training.
- Introduce automation and self-service tools to streamline legal processes for business teams.
- Support the management of external legal counsel, including spend oversight, performance monitoring and pro bono strategy development.
- Act as an operational liaison between the Legal Team, Procurement and wider SCUK teams, supporting planning, prioritisation and continuous improvement.
About you
You'll bring a passion for innovation and efficiency, with proven success in playing a key role in enabling legal teams to operate strategically, agilely and with impact.
To be successful, it is important that you have:
- Proven experience in legal operations, legal project management or a related field, with a strong understanding of in-house legal functions.
- Experience with in-house legal technology platforms and in implementing process improvements, automation and other technology solutions.
- Strong analytical skills and experience with data analysis tools and workflow automation.
- Excellent stakeholder management skills, with the ability to partner with and influence senior leaders and cross-functional teams.
- Strong organisation, problem-solving and project management skills, with confidence working in complex and evolving environments.
- Commitment to Save the Children's vision, mission and values.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2025 – now 6 years in a row!
The HR Officer will provide expert support and advice to operational management in all areas of HR whilst consistently demonstrating HR best practice. The HR Officer will be the initial point of contact for all operational HR related matters.
Occasional travel to team meetings across the region.
Interviews will take place via Microsoft teams.
About the role
Your main duties will include:
- Providing first level advice and guidance on HR Policies and procedures, employment law and employee relations issues with the guidance of the HR Services Manager as required
- Advising and supporting Business Support Managers with disciplinary, grievance, absence management, and performance improvement cases.
- Ensure the provision of appropriate, timely and accurate management information to support strategy development, management decision making and improve the effectiveness of HR Services as and when required.
- Review sickness absence and undertake relevant interventions, including referrals to Occupational Health and advice to Managers on phased return.
About you
The successful applicant will have:
- Qualified or working towards CIPD
- Experienced in developing metrics and reports with data analysis ability
- Excellent working knowledge of Excel, Word and Outlook
- Experienced in supporting managers with ER cases
The rewards
- Up to 35 days’ annual leave entitlement (including bank holidays)
- Staff discount shopping scheme ‘Rewarding Dimensions’
- We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.
- Employee Assistance Programme
- Pension scheme
- Long Service Awards
- Qualification scheme
- Employee recognition scheme 'Inspiring People'
- Discounted health and dental cover
- Life Assurance
- Bike to Work Scheme
- Season Ticket Loan
Apply now
- We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
- As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
- We now have British Sign Language (BSL) translated videos for all of our recruitment communications.
LGBT Foundation is an impactful, vibrant charity with a wide portfolio of well-established services and rapidly developing new initiatives aimed at meeting the needs of lesbian, gay, bisexual, and trans people. The Fundraising & Marketing Team at LGBT Foundation is a small yet collaborative group of professionals. They are dedicated to advancing the visibility and impact of the UK’s leading health and wellbeing charity. The team is responsible for implementing wide-ranging fundraising, communication, and marketing strategies. By leveraging various channels such as email marketing, the organisation’s website, video, social media, OOH advertising and traditional media, the team strives to support the national visibility, brand awareness, impact storytelling and income generation of the charity by attracting, engaging and stewarding a growing supporter base. LGBT Foundation’s Partnerships & Philanthropy Advisor will work with fundraising & marketing colleagues to deliver against strategic objectives and achieve in-year financial targets, significantly increasing income and support, specifically from corporates, individual giving (donations), legacies and fundraising events. In this role as a Partnerships & Philanthropy Advisor, corporate partnerships (attraction, engagement, and retention) will be a priority, ensuring members see the value in our offer.
You will also work with the Director of Fundraising & Marketing to shape four individual giving campaigns a year and two legacy awareness campaigns a year. The successful candidate will collaborate closely with the Marketing Manager to keep fundraising information on webpages and social channels active, ensuring regular promotion of charity challenges and shaping digital mobilisation efforts which will build the charity’s supporter base, attracting more new donors.
You will support regular reporting on performance towards financial targets, working closely with colleagues to reconcile income, ensure Salesforce records and reports are up-to-date and that integrations support automated data flows.
We are taking positive action to encourage applications from people of colour (PoC) and other racially minoritised communities, trans*, non-binary, and/or older people (aged 50+), to improve the representation of colleagues from these communities in our staff team.
*Trans is an umbrella & inclusive term used to describe people whose gender identity differs from that which they were assigned at birth; including non-binary people, and those who partially or incompletely identify with their sex assigned at birth.
We celebrate and empower our diverse communities to realise their full potential, every day.
The client requests no contact from agencies or media sales.
About the role
The Reception Worker is an essential and key role within the Resource Centre, acting as the first point of contact and providing a consistent, familiar and friendly welcome when service users enter the space. The role requires excellent communication skills, attention to detail, and the ability to provide a high level of customer service in a busy and fast paced environment, to individuals impacted by trauma.
Main duties
- To be the lead worker on client reception in the Resource Centre, working with the Resettlement Team and a rota of staff and managers from across the organisation, as well as locum staff, agency staff and volunteers.
- To be the first point of contact for service users and guests accessing the Resource Centre, ensuring they are provided with a high level of customer service.
- To maintain accurate records of who is accessing the service, what services they are utilising, and ensuring that database access notes are kept up to date by liaising proactively with lead workers.
- To manage and de-escalate potential incidents at the client reception area, and challenge inappropriate behavior as needed, with support from colleagues and duty managers.
- To assist with any admin tasks required.
- To ensure that the reception area is operated safely in accordance with health and safety, and GDPR policies.
Key responsibilities
- In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
- To participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.
- To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
- To ensure that all The Passage policies and procedures are being adhered to.
- To contribute to the effective implementation of The Passage’s Diversity, Equity & Inclusion Policy as it affects both The Passage and its work with vulnerable adults.
- To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.
- Undertake any other duties that may be required which are commensurate with the role
Desired experience
- Experience of working in a high-pressured environment and managing multiple responsibilities.
- Experience of working collaboratively within a team.
- Experience of delivering a high level of customer service within a demanding setting.
- Some experience of dealing directly with the public and/or clients or customers in a busy service environment
Desired knowledge
- A genuine interest in helping vulnerable people to make positive changes in their life and a willingness to develop these valuable skills.
- Excellent customer service skills.
- Personal experience of homelessness and/or an understanding of and empathy with the issues faced by homeless or vulnerably housed people.
The client requests no contact from agencies or media sales.


