Database jobs

User Support Officer

We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role.

Position: User Support Officer
Salary: £28,000 to £30,000 FTE (pro rata)
Location: Remote, UK-based
Hours: Part time, 20 hours per week (4 hours per day)
Contract: Permanent
Closing Date: Sunday 3 May 2026
Interviews: Mid May via video

About the role

mySociety is a purpose-driven charity using digital tools to strengthen democracy and transparency. This role sits at the heart of user experience across key public-facing platforms.

You will manage a varied caseload of enquiries, ensuring users receive timely, clear and effective support while identifying and handling sensitive or high-risk cases appropriately.

Key responsibilities include:

· Managing incoming enquiries across services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem

· Triaging, prioritising and responding to user queries efficiently

· Identifying and escalating high-risk, safeguarding or data protection issues

· Providing clear guidance to users, including those in complex or difficult situations

· Maintaining accurate records and ensuring enquiries are followed through to resolution

· Identifying trends or recurring issues to support service improvements

· Updating help content, guidance and internal documentation

· Working collaboratively with technical and programme teams

About you

You will be an organised and proactive individual with strong judgement and the ability to manage a high volume of enquiries.

You will have:

· Experience providing user support within digital or information-heavy environments

· Ability to recognise and manage sensitive or high-risk cases

· Knowledge of data protection principles in a support or case-handling setting

· Excellent written communication skills with a clear and empathetic approach

· Experience managing multiple enquiries and meeting deadlines

· Strong organisational skills and attention to detail

· Confidence working remotely within a collaborative team

Desirable:

· Experience using helpdesk systems such as Zendesk or Freshdesk

· Experience supporting digital platforms or public-facing services

· Experience contributing to user guidance or knowledge bases

· Interest in civic technology or public interest services

About mySociety

mySociety is a purpose-driven charity that builds digital tools to help people engage in democracy, improve transparency and strengthen communities. They are a fully remote organisation with a collaborative, supportive culture and regular in-person team meetups.

Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

New Business and Growth Officer

Contract type: Permanent, Full Time, 35 hours per week

Location: London, UK

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £34,894 per year with excellent benefits.

*We offer competitive, market-aligned starting salaries. While most roles are offered at the advertised starting salary, we may adjust this in exceptional cases depending on a candidate’s experience, skills, and potential.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Water Industry Partnerships Team develops and supports WaterAid’s relationships with water companies and the wider water industry in the UK. We inspire and manage volunteers, steering the development of high-income corporate events, and build opportunities for water company employees and customers to connect with our work.

About the role

As our New Business and Growth Officer, you will drive new WaterAid partnerships within the UK water sector and work closely with existing partners to drive sustainable change.

 In this role, you will:

•  Actively prospect for new water sector partners in line with team strategy and organisational processes.
•  Build and manage a qualified pipeline in the customer relationship management database (CRM), with clear stages, next actions, and conversion targets.
•  Own account and partnership development plans, delivering on commitments and personalised stewardship to hit KPIs.
•  Lead WaterAid’s presence at key water industry events, eg British Water and Utility Week Live.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Experience generating income in charity fundraising, business development, or prospecting.
• A thorough, methodical approach to research and planning.
• Proven ability to manage a busy workload and deliver across multiple projects/teams.
• Confident external engagement: written, verbal, presentation, and face-to-face.

Although not essential, we’d prefer you to have:

• Experience in the voluntary sector.
• Familiarity with the UK water industry and supply chain ecosystem.
• Experience delivering exhibitions/conference activations.

Closing date: Applications close 12:00 PM UK time on Friday 1 May 2026. *Interviews will be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found. Therefore, we encourage you to apply at an early stage.

How to apply: Click Apply to upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

Community Action Redbridge is looking for a dynamic Funding and Development Lead to work alongside VCSE organisations in Redbridge to strengthen their resilience and impact. You will provide tailored one to one support on fundraising, governance, and organisational development, helping organisations to secure and diversify income, embed good practice, and plan for long term sustainability. 

This role sits at the heart of our mission to support a vibrant and thriving VCSE sector. You will build strong relationships with funders and create opportunities for VCSE organisations and funders to connect, fostering trust and mutual understanding, and improving access to funding opportunities. A strong, connected, and sustainable VCSE sector is essential to building resilient communities and driving lasting social change.

In this role, you will design and deliver high quality training courses with a particular focus on fundraising. This includes developing detailed session plans and clear training overviews for communications, consistently applying RARPA (Recognising and Recording Progress and Achievement) to monitor learners progress and outcomes, and gathering and analysing feedback via evaluation forms to continuously improve training quality and relevance. 

You will build and maintain positive, proactive relationships with existing and potential funders, including using data and insight to identify and engage funders who are currently under investing in Redbridge. Organise and facilitate regular Meet the Funder events and other engagement opportunities to connect VCSE organisations with funders, fostering strong relationships and enhancing access to funding opportunities. 

Working collaboratively with funders and statutory partners, you will champion and co design accessible and inclusive funding practices that reflect the needs and priorities of VCSE organisations and the communities they serve.

Please note that this role can be offered on a hybrid basis, with a minimum of two days per week in the office, agreed dependent on candidate’s availability. As an organisation rooted in community, we believe that regular in office presence is important to foster collaboration, connection and team cohesion. 

About Community Action Redbridge  

Community Action Redbridge is a local infrastructure charity dedicated to building a fairer Redbridge where everyone and every community has an equal opportunity to thrive. Through our work, we support the development of strong and resilient communities where people lead happy, healthy, and fulfilling lives.  

At the heart of our work is a commitment to social justice and to tackling the root  

causes of inequality. We’re passionate about shifting power, amplifying community voices, and working collaboratively to create social change.  

We do this by:  

• Strengthening and championing the voluntary, community and social enterprise (VCSE) sector, so local organisations have the tools and support they need to grow and thrive.  

• Supporting local people to drive change in their own communities, through social action, volunteering and active participation.  

• Bringing people and organisations together, from the VCSE sector, public services, and local businesses, to collaborate on shared ambitions for Redbridge. 

For full role details, please refer to the Job Description and Person Specification.
To submit your application, please click the ‘How to apply’ link.
Closing date: 12th May 2026 

Transactional Accounting Manager  
Salary: £35,437 per annum
Contract: Permanent
Work Pattern: 37.5 hours per week, Monday to Friday. Compressed working considered.
Location: Based at WWT Slimbridge, with an option for hybrid working (with the requirement to spend 2-3 days a week on site) + some travel to WWT sites. 

About The Role 

Do you have a strong focus on improving processes? Do you thrive on developing systems and people? 

WWT is seeking an experienced manager to lead, coach and support the transactional accounting team. This role is key to shaping Accounts Payable and Receivable operations as WWT moves its financial systems to the cloud.  The role will partner with managers across WWT to understand and comply with financial procedures as well as deliver KPI dashboards. 

This role will also ensure: 

• the accurate weekly recording of income from tills; 
• gift aid is claimed each month; 
• accurate reconciliations; 
• tight controls; 
• and a smooth month‑end. 

This role supports WWT's Thrive ambition – to become a more thriving, sustainable and effective organisation as we enhance our financial processes and controls across WWT. 

About You 

You will be an experienced accounting professional with strong system and technical skills.You will be AAT qualified or qualified by experience. 

You will need: 

• excellent organisational skills with the ability to manage multiple tasks and deadlines, holding yourself and others to agreed timetables; 
• experience with AP automation and P2P systems; 
• the ability to train and coach colleagues both within Finance and across WWT. 

About Us 

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case. 

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar. 

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play? 

Why you’ll love working at WWT 

• Wake up every day knowing your work is helping to restore wetlands, and our world 
• Be surrounded and inspired by our team of passionate, dedicated people 
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want 
• Free entry to all our wetland centres, including your family 
• Free car parking and secure bike storage areas 
• Colleague discount on shopping and memberships 
• Cycle to work scheme 
• Contributory pension scheme 
• Life Assurance of three times your salary, for peace of mind for your loved ones 
• Independent personal, workplace and financial advice from our Employee Assistance Programme 

Additional Information: 

This is a full time position working 37.5 hours Monday to Friday. For this role we can offer the opportunity for hybrid and compressed working (with a minimum of 2 - 3 days a week in the office). We will also consider offering this role part time working a minimum of 30 hours a week.

The role is based at Slimbridge with some travel to WWT sites. 

Closing Date: Tuesday 5th May 2026 

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

No agencies please.

This is a unique opportunity to join a dynamic and ambitious new charity as we make a step-change to grow our work significantly over the next 3-5 years. We are not just looking for a typical Fundraiser. At such a crucial moment in our charity’s growth, every staff member has such a significant impact on our work and the potential to make a fundamental difference to our future. We are looking for a highly innovative, adaptable and dynamic individual who is excited by the idea of joining a small, dedicated team all focused on building a new and emerging charity to the next stage.

We are looking for the right core skills, but alongside that, we’re looking for an enthusiast, a driver, a creative, someone who can think outside the box. We welcome applicants at all levels of experience but most importantly, we’re looking for a storyteller, a natural relationship builder, someone who is able to captivate new potential supporters. From carefully crafting grant applications to building long-term, bespoke funding relationships sustained through connection, the role requires attention to detail, foresight, and a natural ability to take initiative. Working for a small charity requires tenacity, resourcefulness and grit, so whether you’re an experienced fundraiser looking for a new challenge or have never worked in Fundraising before but believe you can bring these skills, we’d love to hear from you.

We are a unique charity who are proud to do things differently. Whilst we are highly professional and ambitious, we are also very relational in everything we do, whether that be the way we talk to funders, our culture within the office or the way we look after each other. Life moves fast at Basecamp, and as we are looking to both sustain our current Trusts and Foundations operation and develop a new Corporate income stream, it is likely your skills will to an extent steer the specifics of the role. This is a rare opportunity to get in at the ground level of an ambitious new charity with the potential for significant role development as the charity evolves.

What is Basecamp?

At Basecamp Adventure Trust, we empower vulnerable young people from West Yorkshire to thrive through unique, long-term programmes which harness outdoor adventure as a powerful vehicle for personal transformation. Through a combination of skills workshops, exhilarating adventure trips and a deeply relational approach, we challenge, celebrate and inspire young people to discover a newfound sense of confidence, resilience and self-belief, and to explore new possibilities for themselves. Our programmes are intensive, sustained and individualised to make a lasting positive difference on the young people we work with so they can lead happy, healthy and fulfilling lives.

The Role

Trusts and Foundations

Prospect Research and Future Planning

• Proactively carry out detailed and organised research to identify fundraising opportunities across Trust and Foundations.
• Maintain and build a forward-looking pipeline of prospective funding opportunities, ensuring applications are prioritised appropriately based on size, alignment and/or application deadline.
• Support us to develop our Trusts and Foundations Strategy including target income, relationship management and best practice.

Writing Proposals

• Crafting well-written, well-presented and compelling funding applications, taking the time to understand each funder and individually tailor our approach to their criteria.
• Match new and existing applications with specific elements of our work to increase chances of success.
• Help to develop a compelling Case for Support, ensuring we are accurately conveying the impact of our work and maintaining consistency across our applications whilst allowing for nuance.

Building Relationships

• An innate understanding that winning a grant is just the first step of the relationship.
• Ensure all funding relationships are acknowledged and appreciated with priority and genuine care.
• Nurture funding relationships with a person-centred approach rooted in connection, which uses a variety of communication tools (emails, reports, visits) tailored to the funder.
• An understanding of the nuances between different funders and how this informs how we manage and deepen the relationship with the aim to secure future funding.
• Producing monitoring and reporting documents, both bespoke to individual funders and universal for the fundraising operation as a whole.

Database Management

• Maintain our existing management tools for tracking, reporting and stewarding income.
• Helping us implement a bespoke CRM system as our fundraising streams grow in both scale and complexity.

Other

• Our adventure residentials are the core of what we do, and we believe it’s hard to understand the unique power of our work with young people and convey this to others until you experience it yourself. You’ll join us for two residentials (at least!) per year, working alongside our cohorts of young people to immerse yourself in the work which sits at the heart of the organisation. You do not need any special skills as full training will be provided but you do need to be “up for the challenge”. We do lots of adventurous activities in all weathers so being something of an outdoorsy person would be a definite advantage!

Corporate Fundraising

We are looking to develop a Corporate income stream, led by our Senior Leadership team, by building bespoke and unique relationships with companies based in Yorkshire. If you have skills and experience in this area, you may support us to develop this new strand of our work. This new and exciting venture is currently in the preliminary development stages, however roles and responsibilities may look something like:

• Continually undertaking prospect research to identify corporate partners who we can build long-lasting, meaningful relationships with.
• Contacting prospective corporate partners and coordinating meetings with new and existing corporate partners.
• Supporting us to develop our pitch and offering to prospective corporate partners, creating bespoke partnerships which demonstrate our ethos, culture and impact.  
• Support us to develop new ways corporate partners can be involved in our work for mutual benefit.
• Support the development of our stewardship and account management process, including new and innovative ways to develop relationships and monitor impact.
• Work with operational colleagues to plan, coordinate and deliver corporate events.
• Attend networking events to build new relationships with a view of securing new partnerships.

Skills and Experience

• Prior fundraising experience (Trusts and Foundations and/or Corporate partnerships)
• Highly skilled storyteller able to craft emotive, persuasive and compelling narratives that connect with organisations so they feel inspired to support our vision and mission.
• A natural relationship builder, able to build personal and bespoke relationships with funding organisations using a person-centred approach.
• Clear written and verbal communication skills which conveys ideas and impact to a range of audiences in a clear and confident way.
• Attention-to-detail with sharp focus on small details with understanding as to how they inform the bigger picture.
• A self-starter, able to be self-sufficient, manage time and priorities effectively and take initiative when opportunities arise.
• Foresight into how actions today can shape our fundraising income into 1, 3 and 5 years time.
• Enthusiasm and passion about working for a small charity with drive to help us develop and grow.
• Proficiency in Microsoft Office and Canva.
• Willingness to work variable hours when required (including residential trips away with overnight stays), able to travel and work from home. 

Above all, you will be driven by a real passion for helping young people to thrive. You will be motivated by a core belief that all young people are far more capable than they think and that they all deserve a chance to be hopeful for the future.

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

BACKGROUND

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. 

The Purpose of the Role

The Senior Integration Officer will provide team leadership for longer-term integration casework for refugee households—including both adults and children—resettling in Hampshire under the UK Government Resettlement Programme. This includes the Afghan Resettlement Programme (ARP), the United Kingdom Resettlement Scheme (UKRS), Community Sponsorship, and other eligible schemes. The role focuses on households in their second year onwards of engagement with the service (following completion of the initial resettlement period).

The Senior Integration Officer line manages two Integration Officers and holds a 50% capacity caseload (including complex integration cases), providing reflective supervision, case direction and oversight of safeguarding cases. The postholder will maintain oversight of case management standards, support planning and Outcomes Star use, data quality, and performance reporting in line with contractual requirements. 

Key Working Relationships

This position will work closely with all staff involved in the delivery of the Hampshire Resettlement and Integration Support Service. This will include the Programme Manager (Resettlement and Integration), Senior Resettlement Officer, Integration Officers, Bilingual Integration Officer, Bilingual Resettlement Officers, Refugee Employability Caseworker, ESOL Coordinator and Senior Community and Engagement Officer. 

Externally, the position will build and maintain strong working relationships with our partners, Citizens Advice Rushmoor, statutory services, commissioned providers, and voluntary and community sector partners across Hampshire. The Senior Integration Officer will represent the service at multi-agency forums, strengthening referral and escalation pathways (including for safeguarding and complex needs), and will work with partners to highlight systemic and individual barriers to independence and longer-term integration outcomes for resettled households.

This role is line managed by the Programme Manager with a dotted-line reporting relationship with the UK Safeguarding Advisor on safeguarding matters.

KEY ACCOUNTABILITIES:

Support to Households (50% caseload capacity)

• Hold a 50% capacity caseload, including complex or high-need integration cases, providing direct one-to-one support and modelling best practice.

• Provide tailored strengths -based casework support to refugee households in years 2 onwards, supporting progression towards independence and reduced reliance on intensive services.

• Where applicable, provide bilingual support and where not possible work effectively with interpreters to ensure clear, accurate and culturally appropriate communication.

• Deliver and/or lead group-based integration sessions and workshops that support access to information, peer learning and opportunities related to longer-term settlement in the UK.

• Lead on partnership development and maintenance (including with Citizens Advice Rushmoor and other local partners), strengthening referral and signposting pathways and coordinating access to services and resources that enable clients to meet their short- and long-term goals.

• Support the completion and regular review of individual Support Plans using the Outcomes Star tool, with a focus on progression, goal-setting and exit planning.

• Advocate, verbally and in written form, on behalf of clients with service providers and statutory agencies, and support escalation and problem-solving where required.

Team support and quality assurance (40%)

• Line manage two Integration Officers, including setting objectives, providing regular reflective supervision, supporting wellbeing and professional development, and completing performance review processes.

• Provide case management support and oversight, including reviewing Individual Support Plans/Outcomes Star use, ensuring timely case notes, and embedding strengths-based, trauma-informed practice.

• Support team coordination and consistency, including agreeing priorities, balancing workload, supporting cover arrangements, and promoting learning and continuous improvement.

• Provide coaching/training and on-the-job support to strengthen delivery. 

Safeguarding

• Serve as the first point of contact for safeguarding concerns and record all incidents promptly and confidentially in the CRM. 

• Complete initial risk assessments using the matrix and manage low/medium-risk cases in line with the IRC UK Safeguarding SOP, escalating to the Project Manager for supervision and closure. 

• Escalate high-risk concerns immediately to the UK Safeguarding Advisor and seek guidance on complex or unclear cases. 

• Oversee programme safeguarding across delivery: track actions/outcomes, participate in weekly case reviews, engage partners, and promote staff understanding of reporting procedures. 

Key administrative tasks and ways of working (10%)

• Ensure timely and accurate compliance with all reporting requirements, including oversight of database management, case noting and file maintenance, with a focus on evidencing client progress and outcomes in line with data protection and contractual requirements.

• Monitor data quality across the team, implementing checks, addressing gaps promptly and supporting the Integration Officers to maintain consistently high documentation standards.

• Coordinate and support project logistics (as needed), such as arranging venues, preparing materials for group sessions, and ensuring accessible delivery across partner sites.

• Provide flexible administrative support to meet project needs, including contributing to internal reporting and contract performance monitoring.

• Attend and contribute to multi-agency coordination meetings and service development discussions, bringing operational insight to improve longer-term integration support.

• Regularly gather and act on client and partner feedback to improve service quality, accessibility and responsiveness, and support continuous improvement across the team.

• Carry out all duties in accordance with the aims, values and policies of the International Rescue Committee, in particular in relation to safeguarding, confidentiality, impartiality and equal opportunities, relevant legislation and contractual/donor requirements. 

PERSON SPECIFICATION

Skills, Knowledge and Qualifications:

Essential

• Demonstrated ability to lead on longer-term integration delivery, supporting clients to move towards independence, providing operational guidance, coaching and support to staff members to ensure consistent, high-quality, outcomes-focused casework.**

• Strong written and verbal communication skills, with the ability to communicate effectively with colleagues, partners and clients in English.

• Sound understanding of safeguarding principles and risk management processes, with the ability to exercise professional judgement and provide appropriate guidance in complex or sensitive situations. **

• Excellent interpersonal and relationship-building skills, with the confidence to navigate and maintain a wide range of internal and external partnerships.

• Strong organisational skills, with the ability to prioritise, manage competing demands and meet deadlines.

• Good IT skills, including proficiency in Microsoft Office and experience leading meetings or trainings via online platforms such as Microsoft Teams and Zoom.

• Ability to work flexibly both independently and collaboratively as part of a team.

• Ability to travel regularly throughout the service delivery area and, where required, to attend partner locations and multi-agency meetings.

Desirable

• Fluency in Dari and/or Pashto or another relevant community language, enhancing culturally responsive engagement and reducing reliance on interpretation where appropriate.

Experience:

Essential

• Significant experience supporting refugees, asylum seekers or other vulnerable populations through structured integration pathways, including progression in employment, education, financial stability and community participation. **

• Proven line management, supervision or team leadership experience for diverse staff within a casework, social care or integration-focused environment, including responsibility for case oversight, performance support and professional development. **

• Strong working knowledge of UK statutory and voluntary sector systems and services.

• Significant experience using Client Management Relationship systems and leading data quality assurance processes. This includes implementing routine checks and controls across case records and client management systems, ensuring timely corrective action and maintaining confidentiality and data protection standards.

​

Shine supports a community of over 15,000 members living with spina bifida and/or hydrocephalus, including 5,000 children and young people (0–25).

You will be delivering high-quality support and creating opportunities for children and young people living with spina bifida and/or hydrocephalus and their families/carers. Supporting Shine members to lead healthy, independent, and fulfilling lives by improving condition management and fostering connections within the Shine community. 

This role will focus on children and young people (0–25), you will be primarily working within the Children, Young People and Families team. However, there will be occasions when you will work across age groups to ensure the best outcomes for our members. 

The role is home-based but you will be required to attend regular clinics in London including GOSH (Great Ormond Street Hospital). Other travel across Southern England including Bristol, Devon and Hampshire may be required. There will be occasional travel required across wider areas and nationally including attendance at events, conferences and meetings at our head office in Peterborough. 

Benefits: 

• Competitive salary: Review due April 2027 

• Regular working hours, and no shift work (some very occasional weekends or evenings)   

• 3% pension contribution 

• 25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year 

• Additional annual leave awarded for ‘long service’ 

• Opportunity to purchase additional annual leave 

• Broadband allowance for home-based roles 

• Life insurance after 12 months’ employment   

• Access to our Employee Support Programme and Mental Health First Aiders  

• Support to learn and develop  

How to apply  

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.  

If you would like to discuss the role please email Gill Valentine, Deputy CEO, to arrange a convenient time for a call.  

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.

*Please note applications without a supporting statement will not be accepted* 

We understand that you may wish to use AI tools to help you with some aspects of your application, but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications.  

Closing date:  Monday 17th May 2026 at 11pm  

Interviews:  Tuesday 26th May 2026  (Virtual) 

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.  

Please see full details on the Job Description and Person Specification document below and on our website.

This is a varied, outward facing role focused on building strong relationships with police forces (particularly Police Scotland), federations, benevolent funds, donors, ambassadors, patients, and local stakeholders. The post holder will act as the primary engagement lead for Castlebrae, helping to raise awareness, strengthen partnerships, support income generation, and ensure our work is visible, understood, and accessible.

Key responsibilities include:

• Acting as the main point of contact for engagement activity at Castlebrae
• Building and maintaining relationships with police forces, federations, donors, and stakeholders
• Delivering presentations and attending events, conferences, and wellbeing forums
• Supporting donor recruitment, fundraising activity, and identification of funding opportunities
• Recruiting and supporting charity ambassadors and working with Police Scotland Wellbeing Champions
• Sourcing testimonials and contributing to communications and media content
• Supporting external events, hospitality, and engagement activity at Castlebrae

The role involves regular travel, with occasional evening, weekend, and overnight work.

About you

You will be confident, professional, and relationship‑focused, with experience in engagement, partnerships, fundraising, or a related field. You will be comfortable representing an organisation externally and passionate about making a positive difference.

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.

After visiting Smart Works, 68% of clients secure a job within a month, gaining financial independence and transforming their lives.

The Smart Works service is delivered in London, Manchester, Edinburgh, Birmingham, Newcastle, Reading, Bristol and Leeds. Over the past ten years, Smart Works has helped over 50,000 women, and last year alone we reached 10,600 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In 2025 we launched our new 5-year strategy- we are aiming to build a future where every woman, at any stage of her career, can access trusted, personalised support to secure employment. We aspire to be local in feel, national in reach, shaped by the voices of women, valuing every story and every success.

More information about who we are can be found on our Smart Works website.

About the Role

We are looking for a proactive, compassionate, organised and collaborative individual who has a passion for supporting and empowering women in their employment journeys.  

The South London Service Delivery Executive will play a key role in both the South London Centre and the wider Service Delivery Team across London. They will support with the smooth running of our service, create a welcoming atmosphere for all clients, volunteers and visitors and ensure that there is strong consistency and quality across every aspect of the service we deliver. 

The Service Delivery Executive will often be the first point of contact a client will have with Smart Works, providing administrative, phone and booking support for clients across London and beyond. The role requires strong administrative skills, excellent communication skills and a drive to ensure all women who visit us have the best possible experience.

How to Apply

Please head to our website to read the full job pack and then sumbit your CV and Cover Letter through our recruitment system. 

If you require any reasonable adjustments or alterations for the application and recruitment processes, please get in touch and we'd be happy to support. 

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

The Senior Fundraising Executive (Grants) leads on bid-writing and relationship building with grantmakers (Trusts/Foundations/Public). The candidate will be a key player in the Grants team alongside the Director of Development (Grants/Major Gifts) and Development Officer. Create has seen its fundraising increase significantly in recent years, as it fulfils its ambitious plans to double its reach by its 25th anniversary in 2028. The Grants team is responsible for securing over 50% of the charity’s income, managing an extensive portfolio of T/F/Public funders, approaching a well-researched pipeline of potential funders, and researching prospects. The successful candidate will share Create’s commitment to the transformative power of the creative arts within community settings, with exceptional written and verbal communication, research, organisational and IT skills, and meticulous attention to detail.

Help tackle loneliness among older people in care homes

Thousands of older people living in care homes receive few or no visitors. Friends for Life Bedfordshire exists to change that.

Through our befriending and group activities, we bring companionship, connection and meaningful relationships to care home residents across Bedford and the surrounding area.

We are now looking for a Fundraiser to help secure and grow the income that makes this work possible.

About Friends for Life Bedfordshire

We are a Bedford-based charity working to address the social isolation of older residents in Bedfordshire’s care homes.

Founded in 2007, we have grown from a small local initiative to a registered charity with c90 volunteers supporting more than 30 care homes across Bedford Borough. In the last year, over 1,100 care home residents received our services.

The Role

This is a pivotal role for the charity. It is key to the delivery of our business plan and growth aspirations.

You will take ownership of fundraising and income generation, ensuring we have the resources to sustain and grow our impact.

You will lead on grant fundraising whilst also developing community and individual giving, and delivering engaging fundraising events.

This is a hands-on role in a small organisation, so you will have real ownership and visibility. You will shape our fundraising strategy and directly influence how many residents we can reach.

This role is suited to someone who is both strategic and practical — someone who can develop the fundraising strategy and the plan to deliver this, but is equally comfortable writing applications, building relationships and making things happen.

Key Responsibilities

Grant Fundraising

• Identify and secure funding from trusts, foundations and statutory bodies
• Write high-quality, compelling funding applications
• Build and manage a strong pipeline of funding opportunities
• Maintain relationships with funders, including reporting and stewardship

Community & Individual Fundraising

• Grow income through local partnerships, supporters and community initiatives
• Engage schools, businesses and individuals to generate support
• Work with Marketing, Partnerships & Activities Lead to develop campaigns that drive regular and one-off donations
• Strengthen our local supporter base and visibility

Fundraising Events

• Plan and deliver fundraising events (community and corporate), managing logistics, budgets and stakeholder coordination
• Work with Marketing, Partnerships & Activities Lead to promote events through social media and marketing platforms
• Ensure events are engaging, effective and financially successful
• Evaluate performance and improve future activity

Strategy, Compliance & Reporting

• Develop and deliver a clear fundraising strategy aligned to organisational goals
• Track performance against targets and provide insight
• Ensure all fundraising is compliant with regulations and best practice
• Represent the charity externally with confidence and credibility

About You

We are looking for someone who can take ownership of fundraising and produce results in a small, resource-constrained environment.

You will likely bring:

• Experience developing or contributing to a fundraising strategy
• Proven experience in fundraising, with a track record of generating income
• Strong experience in writing successful grant applications
• Experience of developing and growing income from community fundraising initiatives (e.g. partnerships, volunteer-led activities, individuals and events)
• Ability to build and manage relationships with funders, donors or partners
• Strong written communication skills — able to create compelling cases for support
• Ability to work independently, prioritise effectively and meet deadlines
• A proactive, resourceful approach — you don’t wait to be told what to do
• Comfortable balancing strategy with hands-on delivery

What We Offer

• £16.79 per hour (£18,334 per year for 21 hours per week)
• Employer pension
• Flexible and hybrid working
• A supportive and passionate team of staff, volunteers and trustees
• The chance to transform the lives of care home residents every single week

How to Apply

Please submit your CV and a short covering statement outlining how your experience aligns with the position.

Selection will be via an interview.

Please note that applicants must have the right to work in the UK and be able to evidence this prior to interview.

Finally, the role is subject to an Enhanced DBS check.

Closing date is Friday 24 April 2026.

NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.

With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood.

While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online.

Job Title: Hackney Infant Feeding Project Coordinator

Contract: Fixed term to March 2029

Hours per week: 26 hours per week/Part time

Location: Hackney based

Salary: £26,936 FTE

Closing date: 4th May 2026

Interview date: W/c 11th May TBC

About the role

Join our passionate team and contribute to the meaningful work that transforms the loves of parents and families. Your role will include:

· Volunteer recruitment, advertisement, training and general onboarding. Including management of reference and DBS checks

· Maintaining the Infant Feeding Website ensuring all information is accurate and up to date.

· Have a good understanding of each of the community groups and the hospital in which our staff and volunteers offer support.

· Collating and enter all information as and when necessary, into the Hackney Infant Feeding database to ensure service users are registered on the system and touch points with the service users are logged.

· Being able to respond to phone calls and answer the Hackney Infant Feeding phone line as and when needed.

· Leading in coordinating the logistics and data entry for the Breast Pump Loan scheme.

About you

You're a friendly, organised and proactive person who enjoys supporting others and being part of a community-focused service. You’re confident communicating with a wide range of people—whether that’s encouraging new volunteers, answering enquiries, or sharing information clearly and kindly.

You have good attention to detail and feel comfortable managing admin tasks such as keeping records up to date, supporting recruitment processes, and handling information sensitively. You’re also confident using social media and online systems to promote opportunities and maintain accurate content.

You’re happy to take on a variety of tasks, from coordinating practical schemes to responding to phone calls, and you can manage your time well when things get busy. Most importantly, you’re motivated by making a positive difference to families and your local community.

Our Benefits – What we offer you

We value our team and offer fantastic benefits to support your well-being and professional growth:

· 30 days annual leave (excluding Bank Holidays)

· Pension matched up to 5%

· Flexible working options to suite your lifestyle

· Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more

· Cycle to work scheme to support sustainable commuting

· Life Assurance for peace of mind

· Free eye test for all staff, with further discounts

· Blue Light discount card

At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know—we’re here to support you. Ready to make a difference? Apply now and be part of something truly special.

To apply visit our NCT Website and complete the application process.

Relationship Development Assistant

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

JOB TITLE: Relationship Development Assistant 

SALARY:     £28,996 per annum (FTE) pro rata for 3 days per week

HOURS:      Part time – 3 days per week 

LOCATION: Hybrid option available Sydenham Site, 51-59 Lawrie Park Road, London SE26 6DZ with optional work at the Orpington site, Tregony Road BR6 9XA 

Please note that this position includes occasional evening and weekend working.

About Us

This is a fantastic opportunity to work at a leading Hospice who aspires to a world in which all dying people and those close to them have access to care and support, whenever and wherever they need it. St Christopher’s Hospice was founded in 1967 by Dame Cicely Saunders and became the first hospice of the modern hospice movement. We provide invaluable care and support to over 7,500 people across the five London Boroughs of Bromley, Croydon, Lambeth, Lewisham and Southwark.

The fundraising team generates more than £10m every year, around half of which comes through gifts left to the charity as legacies. We organise a programme of appeals, campaigns and events, administer our own lottery, make applications to charitable foundations, engage with local business and support individuals who give in-memory of a loved one. This is delivered by a strong employed fundraising team, supported by a number of wonderful volunteers.

Your new role

Join our busy and passionate Relationship Development team as a Relationship Development Assistant, supporting meaningful work that helps deliver exceptional care at St Christopher’s. You will be a warm and welcoming first point of contact for our major donor and corporate supporters, in person, by phone and by email.

This hands‑on role is ideal for someone looking to develop their fundraising skills and gain insight into major donor stewardship and events. You’ll provide vital administrative and fundraising support, help maintain accurate records on our Raiser's Edge database, and assist with research, event organisation and day‑to‑day operations.

Working closely with colleagues, volunteers and our supporters, you’ll help ensure an exceptional supporter experience, build positive relationships, and contribute to the smooth running of the fundraising department. 

We’re looking for someone who can manage their workload, communicate warmly and professionally, and is keen to learn and grow. Flexibility around occasional event support is required, with TOIL provided. This roles offers real development opportunities and the chance to make a meaningful difference every day.

About you: 

• Proactive, organised, empathetic and aligned with our values
• Wants a fulfilling role where their work genuinely makes a difference.
• Enjoys a challenge and is a self-motivated problem solver.
• Values being part of a supportive team working together towards a shared purpose.
• Possess excellent organisational, project and time management skills
• Possess good interpersonal skills and the ability to work well with staff at all levels.
• Has a keen eye for detail 

If this sounds like you, we would love to hear from you!

What you will get in return 

• You will gain a stimulating and rewarding career with an opportunity to influence and make a real difference in the community
• Access to excellent training and development opportunities
• Season ticket loans
• A number of health and wellbeing schemes
• A competitive contributory pension scheme and life assurance scheme with generous beneficiary plan
• Flexible working options
• Onsite staff canteen at our Sydenham site

What you need to do now 

 How to apply:

• Please review the Job Description, Person Specification Criteria
• Please address the criteria in the person specification form. This information will be used to select candidates for interview.

Closing Date:  Sunday 26 April 2026

Interview Date: Wednesday 6 May 2026

Voluntary Action Harrow is looking for a Champion & Volunteer Co-ordinator. 

We're looking for a confident and enthusiastic Champion & Volunteer Co-ordinator to join our team. In this role, you'll be at the heart of our volunteer programmes, bringing activities to life and supporting a diverse team of volunteers. From recruitment and training to event logistics and ongoing volunteer support, your organisational skills and passion for community engagement will ensure every initiative runs smoothly and makes a real impact.

Responsibilities

• Oversee the day-to-day running of programme activities, ensuring smooth delivery and operational efficiency.
• Support volunteer recruitment campaigns to attract a diverse and skilled workforce.
• Develop, co-ordinate and deliver orientation and training for new volunteers.
• Provide ongoing support and recognition to maintain volunteer satisfaction.
• Plan and co-ordinate logistics for events, workshops, and community activities.
• Maintain volunteer rosters, schedules, and relevant administrative records.
• Support internal and external communications and outreach related to programme delivery.
• Take part in light physical activities (e.g. walks)
• Assist management with reporting, data collection, and other administrative tasks.

Skills, Competencies and Behaviours

• Skilled in recognising and addressing health inequalities
• Proficient in monitoring and evaluation.
• Strong communication skills with clients, colleagues, and agencies from diverse backgrounds.
• Experienced in working collaboratively within multi-professional and multi-agency settings.
• Capable of maintaining accurate records and documentation.
• Effective time and diary management skills.
• Competent in navigating complex local community relationships and politics.
• Able to liaise effectively with colleagues, ensuring clear communication and information sharing.
• Experienced in supporting and empowering staff and volunteers.
• Experienced in using databases (our system is Salesforce) 
• Strong ICT skills (Including Teams and Zoom), with adaptability to new systems and tools.

Listening, Verbal, Written and Presentation Communication Skills

• Mentoring skills, ensuring that participants have understood
• Able to communicate well with clients, colleagues and other agencies
• Able to work in partnership in multi-professional and multi-agency settings
• Able to keep accurate records
• Able to effectively manage your time and diary
• Ability to negotiate complex local community relationships and politics
• Effectively liaising with colleagues and ensuring others are kept informed
• Supporting and empowering staff and volunteers
• Strong ICT skills, including adaptability to new systems and tools

Who are we?

Voluntary Action Harrow Co-operative work with the local community providing information, training and guidance.

Based in Harrow, we are a not-for-profit co-operative owned by our workers. We have in-depth knowledge of the local area and of who’s doing what. 

Support available to the successful candidate

You will be working within the Voluntary Action Harrow, Stronger Communities, and Third Sector Service Team, which holds a vast amount of knowledge, maintains monitoring templates, and has strong relationships with charities and community groups across Harrow. 

Voluntary Action Harrow Co-operative aims to be an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

This role description can be requested in large print. 

Application Process

• CV outlining related work experience, responsibilities and qualifications
• Cover letter covering why you want to work with us and the skills and knowledge in the job description.

If these documents are not received, we will not be able to progress with your application.

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We are scheduling interviews as applications come in. We're ready to hire as soon as we find the right person. Don't miss your opportunity, apply now.