Digital transformation manager jobs

CFG offers organisational/b2b membership to charities to benefit their charity finance teams, and corporate partner membership to selected organisations who work within the charity sector.  

As Head of Membership, you will be responsible for developing and implementing CFG’s charity and corporate membership recruitment and retention strategy. You will have a ‘digital first’ mindset, and can ensure data, systems and processes are developed to meet organisational goals. 

We are seeking someone who is a membership expert, has proven business development skills, is comfortable with attaining large financial and commercial targets, is hands-on, and is able to analyse data and draw insights from macro and microenvironments, in order to build a strong engagement and retention strategy.  You are able to strike a superb balance between commercial acumen and member service provision, so that our offerings are tailored, sustainable and effective.  

A natural leader, you will guide the charity membership and corporate member teams and share expertise and knowledge with colleagues across the organisation. You will be a people person, a strong networker comfortable addressing members at events, and have the ability to influence, negotiate and be at ease liaising with senior executives and Board of Trustees. 

In short, we're looking for a business development and membership recruitment and retention expert, to help us build our existing membership and increase engagement with our current members. We hope that's you! 

How to Apply 

If you would like to be considered for this position, please take a look at our recruitment pack on the next page, and apply with your CV and cover letter. The deadline for applications is Midday on Tuesday 7th October, and shortlisting will take place that week, with interviews to follow shortly after. 

Please email us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Benefits of working at CFG 

• 25 days' annual leave per year in addition to bank holidays, increasing to 28 days after three years of continuous service (pro-rata if part-time). 
• An extra three days' leave for the office Christmas closure. 
• Wellbeing week closures 
• Time off for personal health appointments. 
• Hybrid and remote flexible working options. 
• Four paid volunteering days every year. 
• A generous flexitime policy that allows employees to create a good work-life balance. 
• Access to eye care vouchers and contribution to the cost of new glasses. 
• Health cash plan via HSF
• Enhanced sick pay, as well as enhanced parental and adoption leave policies 
• Continuing personal development - learning and development opportunities both individually and organisation wide, such as a mentor/coach, training courses and conferences. 
• Auto enrolment to the Personal Pension Plan where CFG will contribute twice your contribution to the scheme up to 10%. 
• Access to interest-free employee loans or salary advances. 

CFG promotes remote-first working, although we do have office space at our registered address in Bermondsey, Southwark, SE London for those team members who prefer an office setting. We expect all of our team members to attend all staff, directorate, or team anchor days on a regular basis in London. All staff anchor days are currently quarterly, and directorate and smaller team anchor days are organised on an ad hoc basis. If you have any questions about this we'd be happy to chat about our in-person expectations with you. 

Please note that attending our flagship events will be required for this role, as well as work outside core hours occasionally as part of our events programme.  

At TLG, we’re passionate about building an exceptional staff team that’s committed to making a real difference in the lives of struggling children across the UK. We’re always on the lookout for great people to journey with us towards our vision, and we’re excited to offer a unique opportunity for a motivated and purpose-driven individual to join our team as Digital Marketing Producer.

Are you passionate about storytelling and digital engagement? We’re looking to recruit a Digital Marketing Producer who thrives on sharing the transformational impact of TLG’s work with diverse audiences. As a digitally savvy communicator, you’ll bring an abundance of fresh ideas and creative energy to how we engage people across our key channels - social media, website, and email. You’ll understand how to craft compelling content and copy that resonates, informs, and inspires.

As part of our Marketing, Communication & Advocacy team, you will campaign and communicate the work of TLG through a variety of channels, championing brand awareness, creativity and consistency throughout the charity. At the crux of this role is a desire and drive to creatively build awareness and inform varying audiences of the work and impact of TLG and enable them to understand more fully the barriers that struggling children face.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: Full time (37.5 hours per week)

Closing Date: Sunday 2nd November

Initial Interviews: Monday 10th November – Online

Final Interviews: Wednesday 26th November – at our National Support Office in West Yorkshire

This role sits at the heart of our digital transformation journey, combining hands-on IT user support with strategic input into wider digital initiatives across the organisation.

Following a 12-month collaborative design and build process with our development partners, Hyphen8, we’re now in the User Acceptance Testing phase and gearing up for an exciting go-live in January. You’ll play a pivotal role in ensuring a seamless transition from our legacy Salesforce system to our new version of Salesforce in Q1 2026. It is a perfect time to join and make a real impact from day 1.

If you have experience of Salesforce, thrive in a collaborative environment, and want to help shape the future of our digital infrastructure, we’d love to hear from you.

The Talent Set are proud to be partnering with Christian Aid to recruit this pivotal role as part of their ongoing transformation to become a 'digital first' organisation. 

Role: Digital Marketing Manager
The Digital Marketing Manager will lead the development and implementation of digital marketing campaigns that support Christian Aid’s overarching digital strategy, driving both income and brand awareness. This role will play a pivotal part in key moments throughout the supporter journey — including fundraising appeals, product launches, and major organisational communications.
Working closely with the Digital Lead, you will coordinate digital activity during emergency appeals and collaborate with the Individual Giving team to ensure fast, effective campaign activation. You will champion all aspects of digital marketing — from paid search and social media to email campaigns — using data-driven insights to strengthen supporter engagement and grow online revenue.
As a strategic connector across teams, you’ll help embed digital marketing into broader organisational planning, including fundraising, campaigning, and volunteering initiatives. You will also oversee work delivered by external agencies, ensuring alignment with Christian Aid’s strategic goals and maintaining high standards across all digital channels.

What’s on offer:

Permanent 
Based: London (£48,937) or Cardiff/ Warrington/ Edinburgh ( £44,056)
Permanent/ Hybrid with a minimum of 2 days/ week in office 

The role:

• Extensive experience developing and executing strategic digital marketing plans in B2C environments.
• Extensive technical and hands-on experience with Paid Search, Paid Social, and other digital marketing platforms, with a focus on campaign development, optimisation, and driving conversions and traffic.
• Demonstrated success in leading and developing high performing teams to design and execute integrated digital marketing strategies, while effectively managing complex budgets and delivering measurable results.
• Strong understanding of email marketing strategy and segmentation, with experience delivering engagement and supporter journeys.
• Experience with a wide range of digital marketing tools and performance tracking platforms, including GA4, Google Tag Manager, Google Ads, Meta Ads Manager, Microsoft Advertising (Bing Ads), and other key analytics and campaign management tools.

About you:

• Plan, develop, and execute digital marketing campaigns that are delivered on time, within budget, and aligned with acquisition and revenue targets. 
• Paid media, paid search, and email marketing drive income, strong traffic, engagement, and supporter conversion across priority campaigns.
• Strategic oversight (helicopter view) of e-communications and acquisition campaigns, creating high-level insights to ensure effective segmentation and timing
• Lead agency relationships to ensure paid digital campaigns are strategically aligned, insight-driven, and delivered to agreed KPIs and standards.
• Performance reporting and insight are delivered in collaboration with the Digital Performance Advisor, enabling data-driven decision-making and continuous optimisation
• You'll come from a medium- large size charity or agency side 

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

1st stage Interviews to be held via Teams on 5th November, with 2nd stage being held on 12th November (likely to be in person at their Waterloo office).

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Charity People are delighted to be partnering with a leading literacy charity to recruit for their next Head of Digital.

This charity empowers children, young people and adults from disadvantaged communities with the literacy skills they need to succeed. They work directly with young people and their families, with the 5,000 schools in these communities, with nurseries, prisons, YOIs and through their teams leading community literacy programmes in 20 places in the UK facing the biggest literacy and poverty challenges. Literacy is a vital element of action against poverty and their work changes people's life stories.

Contract: Permanent role
Salary: £50,000 to £55,000
Location: Contracted to London office (SW8 1RL) with flexible home working
Hours: Full-time, 35 hours per week
Closing date for applications: Monday 6th October
Interview date: first stage interviews will be held remotely on Friday 17th October with second round held week commencing 27th October

As Head of Digital, your core responsibilities will include:

• Lead the development and implementation of the charity's digital transformation strategy
• Provide digital leadership and expertise across the organisation
• Oversee the development of digital platforms to enhance brand and mission delivery
• Lead the delivery of key digital projects on time and within budget
• Enhance data analysis and CRM capabilities, developing reporting dashboards, generating data-driven insights and making recommendations to optimise performance and growth
• Manage the digital marketing budget and relationships with third-party suppliers
• Work with the Director of Marketing and Communications to build, implement, and maintain a consistent and high impact brand strategy
• Lead high-quality campaign activity on all digital channels, demonstrating the charity's thought leadership and influencing policymakers and politicians and ensuring brand and messaging is consistent through all digital channels
• Oversee development of content for websites, social media and newsletters
• Ensure communications channels influence existing and potential donors and supporters of the charity

We'd love to hear from candidates with the following skills and experience:

• Proven significant experience in senior digital leadership and/or strategy development
• Strong track record of managing agency partnerships
• Expertise in influencing public opinion or behaviour through communications and marketing
• Experience leading and motivating a digital team
• Success in delivering consumer-facing, digital-first campaigns
• Skilled in managing relationships with senior external stakeholders
• Excellent cross-departmental collaboration and communication skills

We're particularly interested in receiving applications from candidates who have the following experience, although this is not essential:

• Experience of contributing to organisational strategy development
• Good understanding of the role of digital marketing to deliver strategic growth
• Knowledge of using data insights to support strategy development
• Knowledge of how behavioural insight can be utilised to deliver behaviour change

If you're interested in hearing more about this opportunity, please send your CV to Alice Wood at Charity People in the first instance.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

35 hours per week

Hybrid working with 2 set days in the Peterborough office

The Leprosy Mission Great Britain is looking for a social media and paid ads professional who knows how to stop the scroll, spark conversation, and turn engagement into passionate supporters. If you’re confident running Meta and Google ads, love creating content, and want your skills to go beyond clicks and conversions to help end leprosy and share the love of Jesus, this is for you! 

The Leprosy Mission is the world’s largest leprosy-focused organisation, a pioneer in our field, with more than 150 years’ experience serving people affected by this disease. As a leading international Christian development charity, we work in 9 countries across Africa and Asia to defeat leprosy and transform lives.

The digital team is growing and embarking on exciting new projects to transform and expand our social media presence and looking nurture our existing supporters, engage new audiences, and tell stories that connect people across the world with life-changing work in Africa and Asia. We are looking for a creative and technically confident social media manager & digital advertising professional. You’ll play a central role in delivering powerful fundraising campaigns, building our online presence, growing our social media followers, and engaging supporters with stories of transformation.

You’ll be responsible for:

• Developing overarching social media strategy with our Digital Fundraising & Marketing Manager
• Developing and executing social media campaigns that complement our Fundraising Appeals
• Leading the creation, delivery, and optimisation of TLMGB’s organic social media content
• Managing all aspects of paid digital advertising
• Scheduling and supporting creation of social media posts (Sprout Social)
• Reporting on social media campaign performance and implementing improvements
• Collaborating with colleagues to create seamless digital journeys

Who we’re looking for:

You will have a curious and proactive mindset, confident digital skills and a heart for mission. You’ll be highly organised with an eye for detail and ready to take ownership of our social media content and paid advertising to help tell powerful stories and grow supporter engagement.

You’ll have a minimum of 12–18 months’ experience in a social media copywriting, paid ads or social media manager role, comfortable with tools including Sprout Social, Adobe, Canva, and ClickUp.  Experience with Meta and Google Ads, Google Grants, Google analytics and a willingness to learn and innovate are also key.

We are an explicitly Christian charity, and this role will represent the Mission’s purpose and ethos to external audiences. As the successful candidate will be required to understand the way the Christian faith and the Bible intersect with and inform The Leprosy Mission’s work, including understanding appropriate use of scripture and the UK church fundraising context, there is an occupational requirement for the Social Media & Digital Ads Executive to be a committed Christian.

Why join us?

• As part of a fun and supportive team, you’ll play a key role in changing the lives of people who have been rejected by society.
• You’ll be part of building God’s kingdom here on earth. There’s nothing more rewarding than that!
• We have a culture of growing and learning together, providing extensive training in fundraising and international development.
• You'll work in a collaborative team where creativity is valued, and your growth is supported.
• We offer generous benefits including a 10% employer pension contribution.

We have a zero-tolerance policy towards any abuse, neglect and exploitation of all people. Successful candidates are expected to understand, sign and comply with all organisational policies, including our Code of Conduct and the Safeguarding Children & Vulnerable Adults Policy. Recruitment will include criminal record checks and the collection of relevant references. A criminal record will not necessarily bar you from joining us as an employee; this will depend on the circumstances of any offences. We are committed to diversity and welcomes applications from appropriately qualified people from all sections of the community, who have permission to work in the UK.

To apply, and for more information on this role and our work, please visit our website. We will shortlist and interview candidates before the closing date, so please apply as soon as possible.

Closing date: 9am on Friday 10 October 2025

In-person Interviews (Peterborough): Monday 20 October 2025

Registered Charity Number 1050327.

We want a world free from the fear of heart and circulatory diseases. To achieve this, we’re transforming how we engage with our supporters and customers, making every digital interaction more meaningful, seamless, and impactful.

About the role

As our Digital CX Analyst, you’ll be at the heart of this transformation, using data to uncover insights, optimise user journeys, and drive conversion across our digital platforms. You’ll play a key role in our Conversion Rate Optimisation (CRO) programme and support initiatives across UX/UI, content, product innovation, and customer experience, including collaboration with our Medical and Retail directorates.

​

• Drive Insightful Product Decisions: Analyse customer journeys and digital touchpoints to uncover behavioural trends and bottle necks. Partner with Digital and Product teams to optimise user experiences and improve conversion.
• Support Experimentation & CRO : Shape and validate A/B testing strategies, inform hypotheses, and analyse performance outcomes to guide impactful decisions.
• Champion a Data-Led Culture: Deliver clear, actionable reporting and respond to analytical queries. Promote data literacy across teams to embed data into everyday decision-making.
• Enhance Data Infrastructure & Accessibility: Develop intuitive BI tools, refine tracking systems, and integrate BigQuery pipelines to ensure stakeholders have reliable and accessible data.
• Foster Cross-Functional Collaboration: Work closely with teams across the organisation to embed insights into strategic initiatives and continuously improve digital experiences.

About you

You’ll have a strong background in digital analytics within a marketing or product environment, with extensive experience supporting CRO programmes and experimentation. You’ll be experienced at using tools like Google BigQuery, GA4, and SQL to interrogate data, uncover insights, and inform decision-making. Able to translate complex data into clear, actionable recommendations you'll be key to driving improvements across our digital journeys and helping us better serve our supporters.

You’ll be a curious, analytical thinker who thrives on solving problems and improving user experiences. You'll be able to bring:

• Advanced SQL skills and experience working with large datasets
• Strong knowledge of GA4, Google Tag Manager, and product analytics tools
• Experience with A/B testing, causal inference, and statistical significance
• Proficiency in data visualisation tools (e.g. Looker, Power BI)
• Ability to present and communicate insights to technical and non-technical audiences
• A collaborative mindset and a passion for data storytelling
• Experience working with raw operational data and turning it into structured insights

Working arrangements

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About us

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits 

To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page. 

Interview process 

The first interview stage will be held virtually via MS Teams in week commencing 6 October. The second-stage will be in-person in our London office.

Are you… 

• A strong leader who can inspire, mentor and develop peer-led services 

• Passionate about health inequalities in diverse groups and embedding patient perspectives into your work 

• Experienced in developing services and driving innovation for health inclusion groups 

• Skilled at being strong partnerships and influencing health systems and policies 

If so, we’d love to hear from you! 

About the role 

The Hepatitis C Trust is a charity run by and for people with lived experience. We work with people who often find it hard to get healthcare, including people living with hepatitis C. 

This role is part of a new structure within the Hepatitis C Trust and will lead the revitalisation of the Cheshire & Merseyside peer programme, ensuring it remains fit for purpose, resilient, and responsive to both community needs and funding opportunities. 

The successful candidate will drive forward a renewed vision for peer-led services across Merseyside and Cheshire—building on strong existing foundations while delivering innovation, equity, and measurable impact. This will encompass both the core Hepatitis C peer model and the peer-led Needle and Syringe Programme (NSP) alongside developing new opportunities. 

The Peer Services and Development Manager will:  

• Lead: Inspire and develop a high-performing peer and volunteer workforce, embedding patient led and inclusive practices. 

• Strategise: Design and implement innovative workforce and service strategies aligned with organisational values and national health priorities. 

• Innovate in Care: Drive excellence in hepatitis C and harm reduction services, ensuring equity, compliance, and measurable impact. 

• Collaborate: Build strong cross-sector partnerships with Operational Delivery Networks, local authorities, and Integrated Care Systems.

• Analyse & Report: Use data and performance insights to evaluate outcomes, identify inequalities, and inform service redesign or development. 

• Expand: Develop new models of care for underrepresented and hard-to-reach groups, scaling successful pilots nationally. 

• Champion Culture: Foster an inclusive, resilient, and cohesive team culture that reflects the Trust’s mission and values. 

What we offer 

• 25 days holiday + bank holidays + Christmas closure  

• Training and development opportunities  

• Company pension (5% employer contribution)  

• Cycle to Work scheme  

• Employee Assistance Programme (wellbeing and financial support)  

• Independent clinical supervision 

• Travel support  

The Talent Set are proud to be partnering with Christian Aid to recruit this pivotal role as part of their ongoing transformation to become a 'digital first' organisation. 

Role: Digital Acquisition Advisor 
The Digital Acquisition Advisor will take the lead in planning, delivering, and optimising paid search campaigns (across Google and Microsoft) and paid social activity, with a particular emphasis on Meta platforms, to advance Christian Aid’s mission. Leveraging your expertise in digital strategy and performance marketing, you’ll work closely with the Digital Marketing Manager to run data-informed campaigns that drive supporter acquisition and increase income.
You’ll be responsible for setting performance targets, managing budgets, and using analytics to continually improve campaign effectiveness. Around 80% of campaign delivery will be managed in-house, with the remaining 20% delivered through external partners — all under your direction to ensure alignment with strategic objectives and high standards.
This role plays a key part in Christian Aid’s digital growth, focused on delivering tangible results and maximising return on investment across all paid channels.

What’s on offer:

Permanent 
Based: London (£50,614) or Cardiff/ Warrington/ Edinburgh ( £45,732)
Permanent/ Hybrid with a minimum of 2 days/ week in office 

The role:

• Lead the end-to-end management of paid search and paid social campaigns, overseeing briefing, planning, creative development, budgeting, execution, and reporting across multiple platforms.
• Oversee day-to-day digital marketing operations across all paid channels, including Meta, TikTok, affiliate networks, and YouTube. Responsibilities include updating creatives, optimizing bid strategies, and producing in-depth performance reports.
• Execute paid search campaigns on Google and Microsoft Ads using a variety of formats, such as Standard Search, Performance Max, and Shopping campaigns—ensuring timely delivery and budget adherence.
• Manage the Google Grants account to maintain strong visibility across Christian Aid’s key focus areas.
• Collaborate with the Digital Marketing Manager to design and implement a robust digital acquisition strategy aimed at driving user growth and increasing revenue.
•  

About you:

• • Proven ability to take a long-term, strategic view of paid channels, leading and influencing key decisions around budget allocation and overall campaign direction.
• • Skilled in providing strategic recommendations that optimise performance and deliver measurable, high-impact results.
  • Proven expertise in managing and optimising paid social campaigns (Meta Ads, YouTube, TikTok, etc.) with at least three years of experience, either in-house or on the agency side, leveraging advanced targeting techniques such as custom and lookalike audiences.
  •  Proven expertise in managing and optimising paid search campaigns across Google Ads and Microsoft Advertising, including Google Grants accounts, with over three years of experience in-house or agency-side. Skilled in applying tactics such as keyword intent targeting, audience segmentation, comprehensive testing frameworks, and automated bidding strategies.
  •  Hands-on experience with ads creation using creative tools such as Canva and Photoshop and collaborating with creative agencies to develop compelling ad creatives for acquisition campaigns

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

1st stage Interviews to be held via Teams on  5th November, with 2nd stage being held on 12th November (likely to be in person at their Waterloo office).

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Digital Service Design Lead to play a pivotal role in our Digital Experience Service in London.

Sounds great, what will I be doing?

As the Digital Service Design Lead, you will be responsible for shaping and delivering high-quality digital experiences across Hestia's services, ensuring integration and alignment between digital and in-person delivery. You will collaborate across teams to design intuitive, inclusive, and responsive service pathways that meet user needs while supporting business objectives and strategic priorities such as relational, safe, and purposeful care. Central to this role is the continuous improvement and transformation of blended service models, combining digital tools, remote support, and face-to-face interventions to enhance outcomes for individuals, families, and communities.

The role involves leading the design and implementation of hybrid service delivery models, promoting person-centred, strengths-based approaches, and supporting staff in adopting new digital and blended ways of working. You will pilot and evaluate new tools, provide training and guidance, foster digital confidence, and ensure equity, accessibility, and inclusion in service design. Additionally, you will collaborate with service users, colleagues, and community partners to co-produce solutions, monitor and evaluate outcomes, and represent the service in strategic forums, ensuring compliance with safeguarding, data protection, and professional standards while contributing to broader strategic planning and policy development.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

The role requires a qualification in areas such as Project Management, Change Management, Service Design, or Business Analysis, alongside proven experience in service design, UX, or digital product design. Candidates should demonstrate expertise in design tools (e.g., Figma, Miro, Adobe XD), research methods, usability, and accessibility, with strong facilitation and stakeholder management skills. Experience working in agile, cross-functional teams and familiarity with digital transformation, enterprise platforms (e.g., MS 365), and customer experience strategy is essential.

Candidates should also have a proven track record of delivering service innovation, continuous improvement, and transformation, with the ability to evaluate service outcomes and measure the impact of improvements. A solid understanding of digital tools, remote working practices, and hybrid service models is required, alongside excellent verbal and written communication, coaching, and stakeholder engagement skills. Knowledge of relevant legislation, safeguarding, ethical frameworks, process design and evaluation, trends in digital health and social care, and local area context is also important to succeed in the role

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

The Talent Set are proud to be partnering with Christian Aid to recruit this pivotal role as part of their ongoing transformation to become a 'digital first' organisation. 

Role: Digital Performance Advisor 
What’s on offer:

Salary:  London £54,527. Cardiff/ Warrington/ Edinburgh £49,664
Location: London, Cardiff, Warrington or Edinburgh 
Pattern: Hybrid 2 days/week 
Permanent: full-time with flexible hours

The role:

• Conduct in-depth analysis of user behaviour across Christian Aid’s digital platforms using a range of analytics tools. Structure, extract, and interpret data to generate insights that inform and improve the overall digital experience.
• Develop and present data-driven hypotheses to evaluate and optimise campaign performance. Provide clear feedback and actionable recommendations to support ongoing digital enhancements.
• Serve as a subject matter expert in digital analytics, delivering detailed campaign performance reports and actionable insights. Collaborate closely with cross-functional teams to build consensus and drive data-informed decision-making.
• Utilise digital reporting dashboards such as Power BI and Looker Studio to effectively communicate key digital KPIs, enabling informed, strategic decisions across the organisation.
• Perform user experience analysis through usability testing and analytics tools to identify opportunities for improvement on the Christian Aid website, ensuring an optimised and impactful user journey.
• Design and implement robust A/B and multivariate testing strategies. Ensure thorough documentation, analysis, and dissemination of testing outcomes to promote a culture of learning, iteration, and continuous improvement

About you:

• Demonstrated expertise in digital analysis and insights, with a strong track record of producing data-driven reports and actionable recommendations across platforms such as Google Analytics 4, email marketing, social media, and META.
• Proven ability to optimise marketing, fundraising, and conversion strategies through comprehensive performance analysis.
• Highly proficient in statistical analysis techniques, including:
  • Descriptive and comparative statistics
  • A/B testing
  • Data modelling to identify trends and support performance improvement
• Advanced knowledge of digital performance tools and frameworks, including:
  • Google Analytics 4 (funnel analysis, segmentation, e-commerce tracking)
  • Google Tag Manager
  • Hotjar or ContentSquare
  • Power BI
  • Looker Studio
• Skilled in defining and managing tracking requirements, implementing tag management solutions, and integrating digital data with CRM systems.
• Strategic and analytical thinker with a strong learning mindset; able to work independently to:
  • Identify performance gaps
  • Develop innovative solutions
  • Implement methods to improve user experience and increase conversions

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

*Please note, all 3rd party agencies speculative CVs and direct will be forwarded onto The Talent Set*

1st stage Interviews to be held via Teams on Thursday 9th October, with 2nd stage being held on Thursday 23rd October (likely to be in person at their Waterloo offcie).

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

The Talent Set are proud to be partnering with Christian Aid to recruit this pivotal role as part of their ongoing transformation to become a 'digital first' organisation. 

Role: Web Optimisation Manager

What’s on offer:

Salary:London £48,937. Cardiff/ Warrington/ Edinburgh £44,056
Location: London, Cardiff, Warrington or Edinburgh 
Pattern: Hybrid 2 days/week 
Permanent: full-time with flexible hours

The role:

• Drive the strategic development of Christian Aid’s digital ecosystem, ensuring alignment with the organisation’s values and overarching goals.
• Develop and implement a robust search engine optimisation (SEO) and link-building strategy to improve website health, attract relevant traffic, and support user acquisition targets.
• Deliver key digital projects focused on enhancing campaign effectiveness and maximising income and impact, including:
  • Technical SEO
  • Site audits
  • Keyword research and analysis
  • Competitor and backlink analysis
• Collaborate with the Senior Digital Content Editor to implement the digital content strategy across Christian Aid’s digital channels—including social media—to maximise reach, engagement, and income.
• Work cross-functionally with other teams to execute the digital ecosystem content roadmap, ensuring all content is user-focused and impact-driven.
• Define and brief content requirements that support SEO and conversion rate optimisation (CRO) efforts, enabling data-informed and impactful decisions.
• Lead the organisation’s tag management strategy and implementation, including:
  • Tag structure and tools
  • Server-side tagging
  • Integration with the customer data platform (CDP)
  • Ensuring all tracking functionality is accurate and effective

About you:

• Completed training in Google Analytics 4 (GA4), user experience (UX), search engine optimisation (SEO), and other key digital disciplines.
• Proven ability to lead, coach, and inspire high-performing teams across content management and social media.
• Advanced expertise in technical SEO, including:
  • On-page and off-page optimisation
  • Technical SEO best practices
  • Successful implementation of link-building strategies
• Highly proficient in digital analytics and performance tools, including:
  • Google Analytics 4 (GA4)
  • SEMrush (or equivalent platforms)
  • Google Tag Manager
  • Hotjar and ContentSquare
  • Power BI and Looker Studio
• Experienced in managing external suppliers and partners across digital platforms and tools.
• Skilled in content management systems (CMS), particularly Drupal, with working knowledge of HTML and CSS.
• Strong ability to produce clear, insight-driven digital performance reports using data from:
  • GA4
  • Social media insights
  • META platforms
  • Other performance tools
    to optimise fundraising, marketing, and conversion strategies.

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

*Please note, all 3rd party agencies speculative CVs and direct will be forwarded onto The Talent Set*

1st stage Interviews to be held via Teams on Wednesday 8th October, with 2nd stage being held on Tuesday 21st October (likely to be in person at their Waterloo office).

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Are you a passionate leader who thrives in a fast-paced, people-focused environment? Do you want to be at the heart of a mission-driven organisation that empowers individuals and seeks to support and transform communities?

POhWER is looking for a Call Centre Manager to lead our dynamic contact centre team in Digbeth. This is more than just a management role — it’s a chance to shape the future of advocacy and information services, drive innovation, and make a lasting difference.

The Call Centre Manager will oversee the daily operations of our busy Help Hub. You’ll lead a talented and committed team, optimise systems and processes, and champion service excellence. Your strategic thinking and hands-on leadership will ensure our clients and stakeholders receive the highest quality support, while your vision will help us embrace digital transformation and continuous improvement.

What you’ll do:

1. Lead and inspire a committed team in a busy contact centre environment.
2. Develop and implement strategies to enhance client experience and stakeholder engagement.
3. Drive innovation through digital solutions that improve efficiency and service delivery.
4. Ensure compliance, performance, and a positive workplace culture.
5. Be a key player in shaping the future of customer care at POhWER.

Hours of Work: Full-time – 37 hours working across Monday – Friday 9am – 5pm (Working patterns to be discussed)

Location: Office Based Birmingham

Salary: £38-40,000 per annum, dependent on experience

Contract Type: Permanent

Call Centre Manager Requirements:

1. Proven experience managing a contact centre or similar client-focused service environment.
2. Strong knowledge of digital contact centre technologies and CRM systems.
3. Excellent leadership and staff development skills with the ability to motivate teams.
4. Good IT and data analysis skills to monitor performance and implement improvements.
5. Experience working within the public or third sector is desirable.

Benefits:

1. 25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
2. Discretionary shutdown days at Christmas with up to 4 additional days leave.
3. 1 Community Leave Day per annum.
4. Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
5. Auto enrolment Pension plan.
6. Death in service cover.

About POhWER: Who We Are and What We Do

At POhWER, we are dedicated to promoting equality, challenging unfairness, and providing high-quality information, advice, and advocacy services for disadvantaged and vulnerable individuals. We are a registered charity operating across England and believe in giving people a voice and ensuring it is heard.

As an inclusive employer, you would be working with a great team that provide a comprehensive induction and training programme with ongoing support for your continued development.

If you think you have what it takes to excel as a Call Centre Manager, don’t wait! Apply now!  

Closing Date: 9am, Thursday 9th October 2025 – we reserve the right to close applications early.

Interview Dates: TBC (Via Teams/Zoom)

 

A DBS check and National Offender Management Service vetting will be conducted for this position.

We’re proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

Hearing Dogs for Deaf People – Partnership Account Manager (Payroll Giving)

Location: Options for role to be site-based (Buckinghamshire or East Yorkshire), hybrid or home-based contract with regular UK travel for partner meetings and events.

Salary: £50,000 per annum.

Contract: Permanent, full-time hours. 

Hearing Dogs for Deaf People, whose mission is to see a time when no deaf person feels alone, is seeking a proactive and relationships-driven Partnerships Account Manager for managing and growing a portfolio of corporate partners.

Hearing Dogs for Deaf People has been creating life-changing partnerships between hearing dogs and deaf recipients since 1982. As well as acting as an ear to their partners and alerting them to sounds, the charity’s clever and expertly trained dogs help deaf people to live life with confidence and independence, whilst providing love, companionship and emotional support.

Following on from a strategic review, the charity is now looking to build a new Income Generation Directorate, to enable them to transform many more lives across the UK. This role will be critical to help Hearing Dogs reach their goals to diversify income, expand their portfolio and accelerate income from mission-aligned businesses.

Reporting to the Head of Corporate Partnerships, this role will take a lead on nurturing existing partnerships and developing new ones, with a specific focus on increasing income through employee engagement and payroll giving schemes. It will also ensure that each partnership is maximised and aligned with Hearing Dogs’ mission and fundraising goals.

The post-holder will work closely with internal teams and corporate supporters to deliver engaging campaigns, employee fundraising, volunteering opportunities and impactful communications that help raise income and awareness for the charity.

It is a role that will require excellent stewardship, creativity and commercial awareness skills for mutual value – that means you will need strong relationship management and excellent communication skills. A background in corporate fundraising will be essential, alongside the ability to identify and maximise the potential of corporate support opportunities, including financial and in-kind support. You will also have experience of managing charity-of-the-year partnerships or working with employee fundraising programmes.

This is an exciting opportunity to help expand a portfolio of meaningful, long-term corporate partnerships for an organisation that is changing lives every day, with the flexibility of working remotely or spending time at Hearing Dogs’ stunning bases in Buckinghamshire or Yorkshire, with friendly and passionate staff and their four-legged friends.

If you want to lead the pack and help deaf people live well with hearing loss Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 6th October, 9.00 am.