External development manager jobs

Unifrog’s mission

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead (details on our jobs page).

Content at Unifrog

Whether we are communicating through images, video or text, we always try to be straightforward, honest, and to show respect for the people with whom we are communicating. 

Clear communication is particularly important for us because our mission is to level the playing field when it comes to access to opportunities, and a big part of this effort is fair and straightforward access to information. It’s also important for us to be fun, while not talking down to young people. 

Over the last few years, we have created hundreds of videos aimed at students and teachers. 

Our video content helps young people make informed decisions about their future. This includes Careers Library profiles featuring professionals discussing their jobs, Subject Library profiles where university students share insights into their studies, and Employer and University profiles offering a glimpse into these organisations. We also produce course videos for online learning as well as internal marketing content.

What you’ll do

As Post Production Manager, you will oversee the Video Team’s post-production operations and line-manage our Video Editors (1 x Video Editor and 2 x Junior Video Editors). You will lead the team in delivering high-quality video content for our platform, ensuring all output meets our editorial standards. You will manage the post-production workflow, support wider projects across the Video Team, and contribute hands-on to editing a variety of videos for the platform.

Your key responsibilities:

• Assign post-production tasks to Video Editors and Junior Video Editors, manage the edit schedule, set deadlines, and sign off on edits that meet our high standards. Guide, mentor, and develop team members in editing skills and post-production workflows.

• Manage key deliverables from organising footage on Dropbox to ensuring projects are live on the platform.

• Manage a diverse range of video content, ensuring stakeholder input is considered while maintaining high editorial and production standards.

• Review videos and provide constructive feedback to develop editors and maintain quality.

• Ensure videos are on the platform and meet a high standard of quality.

• Act as the point of contact for external partners and account teams regarding exported projects, handling any technical queries.

• Edit videos, create engaging animations and Motion Graphics (Motion GFX) in After Effects and Premiere Pro, and develop MOGRT templates for editable projects.

• Ensure brand guidelines are adhered to by all editors and inform them of any changes.

• Guide and mentor other team members in editing skills and post-production workflows.

Working together

You’ll work closely with Unifrog’s Content team, line-manage video editors and collaborate closely with directors and producers in the video team. You will also work with staff on our partner-facing teams, as well as with external partners where necessary.

You will be managed by our Head of Video.

What we’re looking for

Leadership and management

• Proven line management experience, with the ability to lead, inspire and motivate a team.

• Communicates clearly and effectively, setting expectations and supporting team members through regular check-ins, performance conversations, and ongoing development.

• Provides specific, constructive feedback and creates a positive, supportive environment that promotes well-being and professional growth.

Organisation and strategic skills

• Strong organisational and project management skills, with the ability to manage multiple projects simultaneously and ensure deadlines and lead times are consistently met.

• Able to plan, prioritise and coordinate the team’s editing schedule, assigning work effectively and monitoring progress.

• Confident decision-maker, able to navigate competing priorities and adapt to changing demands in a fast-paced environment.

• Proactive in evaluating and improving post-production workflows to increase efficiency, productivity, and content quality.

Communication

• Reviews and signs off edits, providing clear, actionable feedback to improve current and future work.

• Strong professional communication skills, with the ability to work effectively with internal teams and external partners.

• Collaborative in approach, working closely with Higher Education, Employer, and Marketing teams to align video content with strategic goals.

Video editing skills

• Strong working knowledge of Adobe Premiere Pro and Adobe After Effects, including creating motion graphics animations.

• Solid understanding of storytelling and pacing to create engaging, audience-focused edits.

• Capable of handling sound design, colour grading, and other technical aspects to deliver polished final outputs.

• Deep understanding of editing tools and technical workflows to support high-quality delivery and efficient team output.

Creative and editorial excellence

• Strong editorial judgement and attention to detail, ensuring all content meets high standards in storytelling, technical quality, and visual aesthetics.

• Oversees and maintains quality across all edits, ensuring consistency with brand guidelines and platform requirements.

• Up-to-date with video trends, audience expectations, and post-production best practices, using this knowledge to guide the team in producing engaging, high-quality content.

Media management

• Able to organise and manage media files efficiently, maintaining clear structures and consistency across projects.

This role is perfect for someone who’s passionate, motivated, and thrives in a dynamic environment. You’ll enjoy balancing multiple responsibilities while ensuring creative output aligns with Unifrog’s mission and objectives. If you bring a strong technical foundation, leadership experience, and a knack for creative innovation, we’d be excited to hear from you.

Benefits 

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.

• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details

• £42,500 - £44,500 per annum, depending on experience (Grade C).

• Full-time.

• Work remotely from the UK or in our London or Edinburgh office. 

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9:00 am to 5:00 pm, Monday to Thursday, and 9:00 am to 4:30 pm on Friday. 

• Start date: as soon as possible, though we will be flexible for the right candidates.

• If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact our Recruitment Lead (details on our jobs page).

• We can only consider candidates who have the right to work in the UK.

• This position is advertised as ‘Post Production Manager’, though internally it will be referred to as ‘Post Production Team Lead’ to better align with Unifrog job titles.

Application process  

• Deadline: 10:00am (BST) on Friday 10th April 2026.

• Stage 1: Application form (~1 hour) ✍️

• Visit our website to upload your CV and complete the questions and tasks below.

• Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.

  • With reference to examples of your recent experience, what skills and qualities do you have that make you an effective line manager? (250 words)

  • Post a link (WeTransfer, Dropbox, Google Drive or similar) to up to 3 examples of your best work.

    • Across these examples, you should show off your skills in editing, specifically interview-style videos and motion graphics. If you were working with others to create this work, please explain what you did.

• From the examples/showreel you have shared, tell us about one of the projects or pieces of work which you are particularly proud of. What actions did you take to make sure it was successful? (250 words)

• Stage 2: Task (2 hours)

• For the next stage of the application process, we’ll ask you to provide feedback on a video and be given a scenario question. We will send you instructions if you are successful in the first application stage. We will be scheduling these tasks after the application deadline. 

• Stage 3: Video call interview (1 hour) 

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions)

• Video call interviews will be held w/c 27th April 2026.

• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.

Inclusion and diversity at Unifrog

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.

Join RUHX – Be part of something extra extraordinary.

At RUHX, we’re more than the Official NHS charity of the Royal United Hospitals Bath. We go further to give every patient the extra extraordinary care they deserve, while supporting our staff to do what they do best and furthering innovation within our hospitals. We’re out there in our community, collaborating with the people and organisations who drive real change. And we’re making sure that every penny we raise goes towards improving health, happiness and wellbeing for everyone in our community.

RUHX are seeking a motivated and collaborative Charity Impact Manager to lead our internal grants programme and ensure that charitable funds deliver measurable impact for patients, families and staff.

You will play a key role in implementing our new grant‑making system to strengthen monitoring, compliance, approvals and financial forecasting across all restricted and unrestricted funds. Working closely with clinical, operational and fundraising teams, you will help shape a strong pipeline of strategically aligned projects and support the delivery of donor‑funded initiatives, including restricted grants and major donor commitments.

This is an exciting opportunity for someone with strong analytical skills, excellent relationship‑building capability, and a passion for improving patient and staff experience through effective, transparent and high‑impact charitable investment.

Main duties of the job

No two days in our team are the same. In this role you will spilt your time working onsite in the office in Bath, so that you can meet clinical colleagues across the hospital, with opportunities to work flexibly from home.  You will have a varied role which involves managing a wide range of duties and tasks including.

• Lead the RUHX internal grants process, ensuring all charitable expenditure is compliant and aligned to strategic priorities and donor intent.
• Support the implementation and management of a new grant‑making system that tracks assessments, approvals, expenditure, commitments and fund forecasting.
• Build strong relationships with RUH teams to encourage and support high‑quality, high‑impact grant applications.
• Work with the Development Team to deliver and monitor donor‑funded and restricted‑grant projects, ensuring accurate reporting for stewardship.
• Lead impact measurement and evaluation across all funded projects, producing clear and engaging reports for governance and donors.
• Monitor fund utilisation, project progress and risks, providing regular updates to senior leadership and the Charities Committee.

We are recruiting two Innovation Managers to join our Innovation Team.

Role 1: Permanent – 0.5 FTE

Role 2: FTC until 26/04/2028

Please state clearly in your supporting statement if you wish to be considered for the FTC, Permanent or both roles.

The role

Ever wanted to join a team where innovation feels accessible, energising and genuinely meaningful? We create safe, structured spaces for bold ideas, help people navigate complexity with confidence, and turn creativity into sustainable practice with equity at its heart. If the idea of working in a major funder and shaping futures that matter excites you, we’d love you to be part of our journey.

In this role, you’ll move fluidly between designing and facilitating creative sessions, collaborating with colleagues to unpack complex challenges, and turning insights into clear, co-created practical next steps. Your day might involve shaping a new tool or provocation, making sense of emerging patterns, meeting partners to explore possibilities, or helping teams navigate ambiguity with confidence. No two days are the same, which is why we work supportively together, creating space to listen, challenge, reflect and offer different perspectives.

What you’ll bring

We’re looking for someone to join us with both the skills and approach to thrive in this work. You’ll bring a deeply human, emotionally intelligent way of working, with empathy to understand the people and communities we design with, and to create spaces where they feel safe to explore new ideas. Resilience is essential too; innovation is rarely linear, and you’ll navigate ambiguity, shifting priorities and occasional setbacks with calm, curiosity and a sense of possibility. You’ll bring creativity and openness, continually finding new ways to frame challenges, alongside a reflective mindset that learns in the open, listens deeply, and adapts thoughtfully as ideas evolve. Above all, you’ll believe that meaningful change comes from people working well together and you’ll use your skills to help make that happen.

Exploring it with us

• Interview: Week Commencing 20th April 2026
• Where: Virtual
• Format: Online Tasks, competency- based questions and meet the team

We have a hybrid approach to working, with a home/office split that suits you, though the role will include travel across the UK. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown.

We will be hosting a briefing session on: Monday 23rd March at 12:00pm – 1:00pm. To register or ask any questions, please email us.

How to apply:

Upload your CV in word format and write a supporting statement (up to 1,000 words) responding to the following questions, we will use this to score your application:

1. Who or what has shaped how you think, create and challenge?
2. What skills will you bring to the team and how did you develop them? 
3. What experience do you have working with or for communities who are less likely to have applied for or received our funding?
4. What values feel most important to you, and how do they guide the choices you make?

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition).

JUSTICE is looking to recruit a new Director of Development to join our friendly, outcome-focused, values-led team. This is a permanent role and provides an exciting opportunity for someone who is an experienced fundraiser who is able to provide strategic direction as well as get into the nitty gritty, when needed. 

We are looking for an individual who has an interest in the purpose of the charity (to improve the UK justice system so that it is fair and within everyone’s reach). The successful post holder will be a confident leader who has worked as a senior fundraiser in previous roles and someone who enjoys autonomy and is able to lead and empower their team. 

This role will really suit someone who thrives in a role where no two days are the same and who wants to be part of the effort to grow our small but mighty charity. 

The Director of Development will lead the organisation’s income generation strategy to support its work to advance legal reform, human rights and the rule of law. The role is responsible for diversifying, growing and achieving income through existing income streams, including: trusts and foundations, major donors, giving circles (JUSTICE60 and NextGen J60), corporate partnerships, membership as well as seeking out and creating new streams.

By working closely with the Chief Executive and senior leadership team, the Director will build long-term, strong relationships with funders and partners, strengthen the organisation’s case for support and ensure fundraising is aligned with the charity’s strategic priorities.

If this sounds like something you’d be interested in and something you would enjoy doing, please do apply!

We are seeking an experienced Finance Manager to join our small, professional finance team in a complex and demanding charity environment.

What is the role?

Working at both operational and strategic levels, you will play a central role in supporting the Director of Finance & Assets and contributing to the financial health, governance, and long‑term sustainability of the organisation. The work is varied, intellectually engaging, and meaningful. You will lead key financial processes while supporting strategic planning and decision‑making across the organisation. As a key point of expertise, strong technical ability, initiative, organisation and interpersonal skills, are essential.

What are we looking for?

You will be a qualified accountant (ACA, ACCA, CIMA) or be AAT qualified with significant experience and have management finance experience in the charity or not for profit sector. You will be skilled in preparing management accounts, budgets and forecasts, managing competing priorities and deadlines, and developing and implementing systems and processes. You don’t need to be a practising Christian, but you do need to be aligned with, and willing to develop an understanding of, the values, ethos and mission of our organisation.

Why join us?

• A role with genuine purpose and impact across local communities.
• A supportive, close‑knit Finance Team where your expertise is valued.
• Supportive and engaged staff in a organisation where your wellbeing matters.
• Varied work combining operational delivery with high‑level strategic insight.
• Hybrid working and a welcoming organisational culture rooted in Christian values.
• Additional benefits such as flexible working, a range of wellbeing activities and the Church of England Pension Scheme with 9-15% employer contributions.

The closing date for applications is 12noon on 13 April 2026 with interviews being held on 21 April 2026 in Truro.

We welcome applications from all suitably qualified persons. However, we would particularly welcome applications from those with a disability, or from a UK minority ethnic background, as these groups are currently under-represented in our staff.

SAFEGUARDING – EVERYONE MATTERS – EVERYONE’S RESPONSIBILITY

The Diocese of Truro strives to be trauma informed, and is committed to developing safer policies, cultures, and practices.

The Vacancy

We are looking for an entrepreneurial and proactive Partnerships Manager with a strong instinct for business development and a track record of turning opportunities into significant funding partnerships. You will be energised by identifying new prospects, opening doors and building relationships with trusts, foundations and corporate partners. Creative and strategic in your approach, you will be comfortable shaping compelling propositions and developing confident high seven figure funding asks that resonate with large philanthropic donors.

You will also be a mature, thoughtful and kind manager who can lead and develop a high performing team. We are looking for someone who can set ambitious targets, encourage initiative and create an environment where colleagues feel trusted, motivated and able to grow, while playing a central role in expanding and diversifying a major global funding portfolio.

JOB PURPOSE

The Partnerships Manager will be a key position within the fundraising team, managing key private donors and co-leading on developing and implementing a new business strategy focused on significantly increasing trust and foundation and corporate funders.

They will also be working with SLT members to put together strategic seven and eight figure grants and strategic plans to engage large global donors to support Start Network programming.

The Resource Mobilisation team works collaboratively with those in programmes to manage internal and external relationships, adopting a coordinated approach when it comes to donor management and reporting.

The Partnerships Manager, together with the Head of Resource Mobilisation, will set and deliver a strategy that maximises trust and foundation and corporate funding and set a clear path to bring in new donors and increase income substantially over the coming three years. Currently the funding portfolio you will be managing is over £30million from 13+ global donors. This means this role is personally responsible for engaging and retaining 60% of our donors. This role will set a strategy to increase income according to targets, maximise donors plus retain all key strategic donors through robust engagement plans. Beyond this, the person in post will line manage three with scope for growth in 2026. 

Additionally, across 2026-2028 and beyond they will lead on the development of an employee engagement offering with our corporates and corporate foundations in order to create a new avenue of unrestricted funding. 

Beyond this, we expect this role, to lead on behalf of the resource mobilization team key global events, particularly Skoll / Marmalade and Shift the Power. In collaboration with the Institutional Funding Manager they will also plan our activities London and NY Climate Weeks. They will set the plans and strategy for the organization to engage with these events and work with Directors, CEO, Heads of, and coordinate cross organisational plans for this together with our Head of Advocacy and Influence. 

Finally, this role will act as a key point of contact for the communications and advocacy teams and will need to make sure donor requirement and visibility will be taken into account across teams projects and strategies. 

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

Increase new business from trusts and foundations and corporate funders

• Lead on the development of an innovative strategy together with the Head of Resource Mobilisation and Director of Business Development to identify and drive new business from trusts and foundations and corporates.
• Responsible for growing our funding from new geographical areas (focus on US and Asia) and sectors (Insurance) – and set a plan that will enable the diversification of our funding portfolio. 
• Oversee the development and implementation of an employee engagement offer in order to create a new avenue of unrestricted income and boost the interest of corporate donors.  
• Drive high quality prospecting of new potential funders across the organisation by working with and guiding heads of teams and the CEO strategically to engage with this task. 
• Oversee how the organisation engages strategically with large trusts and foundations and corporates (potential giving 7 and 8 figures).
• Co-lead on the planning of key global events with our external affairs team such as Climate Week (New York and London) and make sure we have a cross organisational strategic approach to these events. 
• Oversee the strategy to catalyse new relationships with middle sized trusts and foundations and corporates with a potential giving of 6 figures.
• Set a plan to attract more flexibility funding that can enable the organisation to catalyse key strategic projects that fall out of our programmes.
• Lead on developing positioning for corporate partnerships (insurance, finance, and tech industries), new areas of business for Start Network.
• Lead on the business planning process for the Trust and Foundations and Corporates Team.
• Manage large event budgets and make sure resources are used effectively.
• Work with programmes teams and colleagues to understand funding needs and develop creative ways to position and pitch areas of Start Network such as hubs, innovation etc.
• Work with programmes teams and finance team to drive and support the development of robust budgets and narrative proposals for large and medium sized asks.
• Attend and speak at key advocacy events, representing the resource mobilisation team as required, in order to meet donors and advocate for Start Network’s mission

Ensure high quality stewardship of current philanthropic donors

• Responsible for the overall stewardship of several high giving trusts and foundations (6, 7 & 8 figures).
• Oversee the development of quality reporting and updates for donors and make sure we have clear processes and systems for this to happen
• Responsible for making sure the resource mobilization team is creating informative and engaging updates across programmes for T&F and corporate donors.
• Work across teams to implement the insurance advisory group and make sure this group links back to resource mobilization strategies. 
• Work with heads of teams to develop an engaging agenda for the insurance advisory group, taking into account the function and work with finance team to ensure appropriate expenditure of grant. Oversee the development of complex donor budgets and make sure they are ready for CFOO and Director approval.
• Support grant management function and work with finance team to ensure appropriate expenditure of grants.
• Work closely with the communications team in order to set up a strategic comms plan that will enable the organisation to position itself as a trend setter in the humanitarian sector, particularly around our core areas of work. 

Influence externally

• Work with the Head of Resource Mobilisation and Director of Business Development to position Start Network strategically in global funding discussions.
• Engage key donors at strategic events and meetings.
• Work with the Head of Advocacy and External Affairs to coordinate advocacy messages for donors.
• Represent the organisation in key donor events globally, as required.
• Build knowledge and capacity within the organisation
• To carry out the responsibilities of the role in line with the Start Network Code of Conduct and with a commitment to safeguarding adults and children.
• A commitment to the Start Network vision, principles, values, and approach.
• The Start Network team is an agile group of individuals who use their experience and skills across the network, so flexibility to work in and with different teams and functions is a part of our culture.

Line Management

• To carry out effective line management of a team, including recruiting and training direct reports and having an active role in building an inclusive team culture in line with our values
• Oversee and manage high performing team.
• Coach and mentor team members, as appropriate, enabling them to fulfil their potential.
• Mentor hubs and in country fundraising manager, sharing and catalysing foundation and corporate opportunities for hubs.
• Ensure the organisation builds its capacity around donors’ compliance and policies.
• Deputise for the Head of Resource Mobilisation where required.
• Ensure all staff members in the Trust and Foundation and Corporate team have relevant objectives, targets and other KPI’s.
• Lead by example, building the team’s confidence, supporting them as appropriate and being a positive influence across the organisation.
• Drive a positive culture of fundraising within the Resource Mobilisation team and across Start Network.

Start Network Culture

• To carry out the responsibilities of the role in line with the Start Network Code of Conduct and with a commitment to safeguarding adults and children 
• A commitment to the Start Network vision, principles, values, and approach 
• The Start Network team is an agile group of individuals who use their experience and skills across the network, so flexibility to work in and with different teams and functions is a part of our culture. 

This role description is non-exhaustive and includes any other duties that may reasonably be required for the role. 

PERSON PROFILE

Skills, Knowledge and Experience

Essential

• A well stablished fundraiser, with experience of developing relationships with a wide range of private funders (including 7-8 figure multi-year grants).
• A leader with management experience who can grow a team effectively.
• Good understanding the humanitarian sector  and key stakeholders and can represent Start Network accordingly in global external event.
• An experienced bid writer who can oversee the process of bids creation and can write them when required. 
• A person who is experienced in putting together multi million pound budgets, working across teams.
• An experience fundraiser who has managed large donors such as Gates, Hilton, IKEA.
• Experience in managing a £10m annual plus portfolio.
• Experience negotiating complex multi-million pound contracts.
• A confident speaker who can pitch and convince technical donors to fund our cause.
• A leader with experience in setting funding strategies and executing them
• Proactive and strong skills in business development, with experience of taking the lead on identifying and securing new funding opportunities.
• A creative eye, with skills and experience supporting and leading on the development and implementation of communications strategies for fundraising.
• An individual who is keen to be part of a smaller organisation, playing a significant role in furthering a collaborative fundraising culture, with the autonomy to try new approaches and build on existing relationships.
• A person who is target and output driven and is looking to set ambitious goals for themselves and the team and not afraid to try, fail and improve
• A fundraiser who enjoys working across complex proposals and donors requirements and is solutions focused

Desirable

• Experience in impact investment, insurance or blended finance 
• Masters in relevant subject such as international development, international relations, etc.
• Fluency in Spanish or French and other languages 

The Company

Start Network is made up of more than 90 non-governmental organisations across five continents, ranging from large international organisations to local and national NGOs. Our programmes allow members to deliver humanitarian action around the world.

Our mission is to create a new era of humanitarian action that will save even more lives. We aren’t driven by media headlines or political will, we’re here for the communities affected by and at risk of crises.

We are an organisation committed to doing things differently. For some roles, we need more technical humanitarian expertise, but for other roles, we are looking for relevant transferable skills, the right attitude, and a passion to bring change.

Reference Number: V566

Job Title:Mentor Manger

Location: Dundee

Contract Type:  Fixed Term Contract

Hours: 35 hours per week full time

Salary: FTE £25,625

DBS/PVG: PVG required

Job Family: 3

Line Manager: Project Manager Mentoring and Supported Volunteering Program

Closing date: 27th March 2026

Interview Date/s:TBC

Anticipated start date: TBC

Volunteering Matters  

Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.

 What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.

 How we do this

We support people to share their time and skills to help others and tackle big challenges in their communities.

· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.

· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.

· We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.

· We connect businesses with communities, creating meaningful employee volunteering projects.

· We show the impact of volunteering and social action, proving how it changes lives for the better.

Our promise to volunteers

We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.

It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong. 

Role Purpose

Our Mentoring and Supported Volunteering program (MSV) empowers people to improve their quality of life & reduce their vulnerabilities by using volunteer mentors and volunteer opportunities within their communities to build resilience, confidence & aspirations, gain practical experience, boosting CV’s through obtaining UK based references and moving towards employment.

Our approach is person centered and participants are matched with a volunteer mentor whose experience, expertise or interests compliment the needs & aspirations prioritised by the person and provide peer support & mentoring delivered flexibly in the community.

Regular intensive engagement sessions with volunteer mentors provide a unique third space between services/institutions/employer & friend/peer in which people can work towards positive changes & goals in a supportive, strengths-based setting.

MSV focusses on a strengths-based approach, combining peer support & mentoring enabling people to engage in a self-determined & positive way with community and employment opportunities.

We also offer tailored, and supported volunteer placements with our third sector charity partners, for a period of 3-6 months tailored directly to the individual’s needs. This is based on their job aspirations, current skillsets, motivations, and interests to create the “best fit” and get the most out of the experience. The mentor manager successful in this post will not directly place or support participants in these volunteering placements but will work closely with the MSV volunteer manager as there is often cross-over of participants and ‘in-house’ referrals between mentoring and supported volunteering, as these services are often complementary to each other.

Who does MSV support? - Participants eligible for All in Dundee support include, but are not limited to:

· Those who are long-term unemployed / inactive

· Those with mild to moderate physical and mental health conditions, including disabilities,

· Those requiring specialist / bespoke support to access the workplace (e.g. neurodiverse customers)

· Those with severe and enduring mental health conditions

· Families with children experiencing poverty including Best Start Bright Future’s Priority Families

· Women returners

· Young people with Additional Support Needs who are most at risk of not participating in education, training, or employment

· Those with a history of offending or drug / substance misuse

· Customers experiencing precarious work or in-work poverty and are at risk of leaving employment

· Other customers where applicants can evidence a demand and a gap in support for those customers

Key Duties Responsibilities

· To recruit, process, train and support volunteer mentors across Dundee.

· Develop strong relationships with our diverse pool of mentors to ensure they feel supported, valued and listened to

· Provide information to key workers about our mentoring offer, including FAQ sheets and promotional materials that can be shared

· Explore new avenues for mentor recruitment and develop and maintain relationships with referral partners

· Create engaging content and share with our Communications Team so it can be promoted across our social media channels

· To engage directly with our local beneficiaries, who have numerous barriers and challenges in their lives, and work to understand their wants, needs and aspirations in order to make the best mentor match

· To manage the risk assessment, quality assurance and audit processes as appropriate

· Ensure monitoring, impact and evaluation information and data is collected and that the project meets its agreed targets, reporting format and schedule. 

· Assist in project development and in the creation of new resources and training materials

· Promoting and representing Volunteering Matters

· Contribute to the wider Volunteering Matters staff teams, upholding our values and commitment to equality, diversity and inclusion at all times.

Person Specification 

Skills 

· A sound and comprehensive understanding of the challenges and barriers that people we support face

· Strong written and verbal communication skills

· Excellent organisational and IT skills

· Excellent people skills with the ability to build professional, long-term relationships with others e.g., referral partners, participants and volunteer mentors

· Person-focused, and adaptable – able to go from delivering group mentor training to chatting with a nervous participant

· Ability to manage a busy workload and prioritise tasks accordingly

· Strong attention to detail and a willingness to accurately record all interactions

· An understanding of safeguarding and the importance of following the organisation’s policy and procedures related to this

· A passion for supporting people and in particular, an understanding of the value and impact mentoring can have

· Confidence delivering training virtually and face to face

Experience 

· Experience working with and supporting a diverse range of people in a community setting is essential

· Demonstratable relationship management experience with a wide range of partners and stakeholders

· Proven ability to communicate effectively and work as part of a team

· Experience delivering training would be advantageous.

Qualifications

Relevant experience and values alignment is more important for this role than specific qualifications

Other

Although home-based, our model of delivery requires being “on the ground” in communities, and so a regular presence in, and travel within Dundee is required. 

All aspects of the role will be risk assessed.

Internet access to enable remote working is essential.  IT equipment and infrastructure will be supplied. 

This role requires membership of the PVG (Protection of Vulnerable Groups) scheme. Having a conviction will not necessarily cause a bar to employment.

Essential Requirements all staff

· Understanding of Our Values

· Demonstrates awareness of and alignment with Volunteering Matters’ core values.

· Commitment to promoting inclusion, respect, and community impact.

· Teamwork and Collaboration

· Works well with others and contributes to a supportive, inclusive environment.

· Able to collaborate across teams and with external partners.

· Commitment to Equality, Diversity, and Inclusion (EDI)

· Understands the importance of EDI in all aspects of work.

· Treats all individuals fairly and respectfully.

Communication Skills

· Clear and effective verbal and written communication.

· Ability to engage positively with colleagues, volunteers, and external stakeholders.

Organisation and Time Management

· Ability to manage tasks effectively and prioritise workload.

· Reliable and proactive in meeting deadlines.

Problem-Solving and Initiative

· Can identify challenges and propose practical solutions.

· Shows initiative and resourcefulness in supporting projects and volunteers.

Commitment to Volunteering and Community Impact

· Enthusiasm for volunteering and creating positive change in communities.

· Awareness of the impact of volunteering on individuals and society.

IT Literacy

· Comfortable using standard office software and digital tools relevant to the role and managing/recording data

· Must adhere to the organisation’s Code of Conduct and uphold its values at all times.

· Proficient in Microsoft 365, particularly Outlook, Teams, Word, and Excel, with the ability to manage email communications and collaborate digitally.

· Strong written and verbal communication skills, with the ability to write clearly and professionally in English.

· Able to work effectively both independently and as part of a team, managing time and priorities in a busy environment.

· For remote roles, candidates must be self-starters who can work with minimal supervision, stay organised, and remain motivated to meet deadlines and deliver quality outcomes.

· Attention to detail and a proactive approach to problem-solving and information sharing.

· Adhere to all health and safety policies and procedures, and promptly report any hazards, near misses, or incidents in line with organisational guidelines

Our Values & Way of Working

In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward. 

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter. 

Benefits

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:

· Flexible Working by Default (re hours & place of work) 

· Unlimited Annual Leave 

· Employee Pension scheme 

· Life Assurance 

· Cycle to Work Scheme 

· Season Ticket Loan 

· Employee Assistance Programme 

· Enhanced sick and family leave.

· Lifestyle Discount Scheme

We are also open to discussing job share applications.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

Policy on AI-Generated Applications 

Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI. 

To Apply

Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.

We welcome applications from everyone, but please note that if we receive an extremely large number of responses, we may close this advert early to fully consider applications. We encourage you to apply promptly so you don’t miss the opportunity to join our community. 

Please note that all applicants must have the right to work in the UK. Unfortunately, we’re unable to progress applications that don’t meet this requirement.

Salary: £52,000 per annum.

Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.

For this role, we expect someone to come into the office for two or more days a week. One of those days would be a Tuesday when Income Generation & Grants colleagues come into the office. You can work remotely for the rest of the time, but equally, you may prefer to work from the office full-time. You can discuss your preferences as they meet our business needs with your line manager at the start of your employment. You will also need to be available for some out of hours events in the evenings.

Contractually this role is London-based.

Contract: Permanent.  Full time role - 35 hours per week.

Benefits:

• 25 days annual leave rising to 30 days after 2 years (+ an extra 10 days on each 5th year). Pro rata for part time hours
• Matched pension scheme up to 7% of salary
• Healthcare plan
• Support for staff with caring responsibilities
• Family-friendly culture

How to apply: CV and supporting statement - using Hospice UK’s supporting statement document – available on our website to download.

Closing date for applications: 10:00am on Sunday 29 March 2026.

Job Information:

The Role

This is an exciting time to join Hospice UK!  We are growing significantly as a charity and our brand awareness and profile has never been higher. 

You will have already proven you can raise significant funds from trusts and foundations and are now looking to develop your skillset and deepen your experience in an exciting new role. This is a great opportunity if you are ambitious and have the passion to excel. Hybrid working is part of the deal too, so you will be looking to work between time in the office and home.

As our Senior Philanthropy Manager we see you maximising the capacity of our well-established portfolio of warm trusts and foundations of all sizes via bespoke proposals and relationship management. You’ll also be developing exciting new business opportunities as we continue to grow our ambitious but achievable targets, with major income already pledged for future years. 

You will have the chance to work with large funders like the National Lottery, Wolfson Foundation, Masonic Charitable Foundation and others. You’ll be writing complex applications to secure new, multi-year income for interesting and fundable projects, as well as growing our pipeline of unrestricted income for the charity.

You will also be supporting the Head of Philanthropy and Philanthropy Manager (major donors) as well as line-managing the Philanthropy Assistant.

The Team

We are a supportive and collaborative team of four, focussed on delivering over £1.5M per year from trusts and major donors. Hospice UK offers a vibrant and rewarding work environment with a great culture of sharing, learning, social activities, and regular meet-ups. We work collaboratively, support each other, commiserate our failures and celebrate our successes!

At Hospice UK you will have the structure, support and opportunities to develop a stellar track-record and work towards your career goals. We pride ourselves as one of the best in the sector for providing excellent development and training opportunities for our fundraisers.

About You

You are a positive, creative, and proactive individual who embraces the challenge of a diverse portfolio. With success in cultivating new relationships, as well as managing existing donors, you will have the drive to succeed as a self-starter with excellent written and verbal communication skills. You’ll already have great database and prospect research skills, and pride yourself on your organisation and attention to detail. 

You will be able to quickly form relationships with internal and external partners, and act as a representative for Hospice UK. You will have a track record of generating income and hitting your targets through high quality applications and excellent reporting and account management.

More information is available in the candidate information pack, which is available on our website to download.

ROLE PROFILE: Carers Service Manager - Herefordshire Carer Links

Responsible to: Director of Governance and Charitable Services

Responsible for: Operational team operating across Herefordshire

Location: Hybrid Home / Office Based – Fred Bulmer Centre, Hereford (minimum two days in the office)

Salary: £30,000

Hours of Work: Full Time – 37.5 hours per week

Key Purpose / WHY?

The Carers Services Manager will play a vital role in leading a team to assist unpaid carers to connect with their communities and access the support they need within Herefordshire. The role will support the Herefordshire team, who deliver the ‘what matters’ assessment to carers and provide bespoke, person-centered information, advice and guidance to people accessing our services. Support includes but is not limited to; one-to-one support, events and activities, as well as signposting and referring to relevant agencies for additional support helping people on their caring journey. The role will work alongside internal teams and external partners to create community connections, develop an outreach support program, linking people to community resources with a focus on preventing the need for escalation to statutory services.

Key accountabilities & responsibilities

1. Service Leadership and Delivery

· Oversee day to day delivery of our commissioned Information, Advice and Guidance service for unpaid Carers in Herefordshire

· Facilitate the application, review and distribution of small grants to unpaid carers across the region as required

· Monitor service quality and delivery and report monthly Key Performance Indicators and quarterly monitoring reports to Local Authority Commissioners. Ensure reporting demonstrates the scale, impact, and quality of our services.

· Meet with commissioners to review service performance quarterly

· Ensure the service is visible and accessible to carers from all communities

· Support carer self-identification and address barriers to engagement, including those faced by underrepresented groups of carers

· Help raise the profile and recognition of TuVida to assist with recruitment, service-user and partner engagement and financial sustainability by contributing to social media presence and the website

2. Service Development

· Work collaboratively with senior colleagues, identifying opportunities for sustainable growth, and working to execute commercial opportunities, including

supporting and/or leading on tendering,

· Bidding, and negotiating new business as well as business retention strategies and mobilisation of new business.

3. Team Management

· Lead and develop a team to deliver person-centered outcomes for unpaid carers across Herefordshire providing practical support and guidance as required

· Provide exemplary leadership and management for the team, including regular team meetings, 121’s and objective setting, caseload management, performance reviews and promoting professional development and well-being

· Create development plans for team members, identifying training needs and growth opportunities within the team and wider organisation

· Foster a collaborative team environment that promotes knowledge sharing, continuous improvement, and high-performance standards

· Delegate effectively while maintaining oversight of service quality and manager satisfaction

· Oversee recruitment and inductions of new staff

· Manage leave and staff absence

· Act as designated safeguarding lead for the team, maintaining hight standards of safeguarding practice. Support the team through the process of raising safeguards and following up on safeguarding concerns complying with internal and external agencies policies and procedures.

4. Partnership and Stakeholder Engagement

· Ensure the services work collaboratively with partners and community services, manage the delivery of a program of support and services that help improve the wellbeing of carers and which respond to their needs and aspirations.

· Lead on increasing the awareness of TuVida’s services in the county, including development of marketing materials, attending events, stakeholder meetings and increasing recognition of and support available for unpaid carers.

· Build and maintain effective relationships with local authority, health services, and other stakeholders and third sector organisations involved in supporting carers

· Represent the service at multi-agency meetings and network meetings

· Promote awareness of carer rights and needs within the community through talks and training

General

As a carers services manager the post holder will be a key brand ambassador and a custodian of our values and our reputation. The post holder will lead by example in every area of their work and will work in accordance with the organisation’s policies and procedures.

We are an organisation led by our culture and values. Our expectation is that all employees will adhere to behaviors that demonstrate these values in everything they do and all decisions they make. No matter what role an employee holds in the organisation, we expect them to operate with compassion for our clients and for each other; to fiercely protect and promote the brand and the reputation of the organisation; and to work in a spirit of openness and trust…always challenging practice or behavior that compromises the reputation or values in any way.

Vision Values

A society where every person who is ill or

disabled and every carer can live well and

enjoy life Pioneering – we will continuously try new approaches and ideas, challenging the status quo. Uncompromising – we will do what we say we are going to do and when we are going to do it. Compassionate – we are committed to enabling people to have choice over their care and support.

Person Specification

Essential Experience Required Desirable Experience Required

· Experience of leading or managing

frontline services.

· Experience of managing staff and/or

volunteers.

· Experience of safeguarding

responsibilities. · A network of contacts within local authorities, the health sector and voluntary sector organisations in Herefordshire. · Experience of working with unpaid carers or people with care/support needs. · Experience of business case development and bid writing/contract tendering. · Experience of managing Health & Safety risks. · Knowledge of the Care Act and carers rights

Essential Skills and Abilities Required Desirable Skills and Abilities Required

· Strong leadership and team building

skills.

· Able to look at the bigger picture and

devise plans and priorities that are clearly

aligned to achieving an agreed strategy.

To also contribute to decision-making

and future strategy development.

· Ability to enact and/or manage change.

· Excellent communication and

relationship building skills, able to

communicate effectively with service

users, external partners, funders and

professionals.

· Ability to work co-operatively and

effectively with colleagues across the

organisation.

· Ability to obtain and provide insight and

analysis to ensure funders fully

understand the value of our services and

that we are meeting contract

requirements with a focus on meeting

targets and demonstrating outcomes.

· Capacity to resolve complex and/or

challenging situations with the ability to

influence actions and appropriately and

positively respond to constructive

criticism or challenge.

· Ability to maintain professional

boundaries, including appropriate levels

of confidentiality and the requirements

of GDPR.

Qualifications Required Other Desirable Criteria

· Good working knowledge of Microsoft Office applications · Ability and willingness to travel as part of the role and wider organisational requirements. · A commitment to continual professional development · Positive attitude toward carers and committed to equality, diversity and inclusion. · Knowledge of using CRM systems. · ILM Level 5 or above

NB: This role profile is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement

This role profile is an outline of the key tasks and responsibilities of the post, and the post holder may be required to undertake additional duties appropriate to the pay band. The post may change over time to reflect the developing needs of the Charity and its services, as well as the personal development needs of the post holder.

This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

About the role

If you're passionate about keeping people safe and making a real difference, this is your chance to use your expertise where it truly matters. As our Health & Safety Compliance Manager, you'll play a vital role in creating safe, supportive spaces across more than 170 Mind shops across England & Wales.

You'll take the lead on shaping our Health & Safety approach, offering expert advice, strengthening our safety culture, and building strong relationships with teams across the country. Every day, you'll help bring our values and behaviours to life while playing a key role in supporting the wider fight for mental health.

If you want a role with purpose - where your skills protect people, improve experiences, and support the wider fight for mental health - this could be the perfect next step.

We're looking for someone who:

• Holds the NEBOSH Diploma (or equivalent) and brings solid experience in a Health & Safety management role within a similar environment.
• Can translate complex technical information into clear, accessible guidance for colleagues at all levels.
• Has experience managing risk assessments, statutory compliance and provider/contractor relationships with confidence.
• Thrives working independently, juggling multiple priorities, and building strong partnerships across diverse teams.

Ready to make a difference?

Join Mind Retail. Join the fight for mental health.

Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore we encourage an early application.

About our benefits

As Health & Safety Compliance Manager, you'll receive:

• A competitive salary of £39,572 per year
• A company car
• A strong commitment to work-life balance
• 25 days' paid holiday per year, plus bank holidays
• Development workshops & courses, to help build your career
• Comprehensive, personalised induction programmes, tailored to your role when you join us
• A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
• Family friendly policies & enhanced pay
• A competitive pension scheme & life assurance, available to all our employees
• 25% staff discount in all Mind shops
• Access to exclusive discounts at over 160 retailers through our employee savings app
• Employee Assistance Programme
• Cycle to Work Scheme
• Interest free season ticket loan

About Mind Retail

Mind Retail are a network of over 170 shops across England and Wales, generating an income of around £25 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There's never been a more exciting time to join us.

Equality, diversity and inclusion

We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.

More details

For more information and a full person specification, please check on the Job Description button below.

Join VICTA's team and be part of our award-winning work empowering children and young adults who are blind or partially sighted. We help young people question limiting presumptions they might have, helping them to view themselves and their potential in a new way.
 
We seek an experienced fundraiser who is looking for their next challenge or wants more responsibility to develop and deliver a robust, high-quality mass participation events strategy and plan. Drawing on your experience and the strengths of the charity, you will be responsible for our flagship fundraising event, the TCS London Marathon and shape the future of our mass participation portfolio including bespoke challenges.

Our ideal candidate will have excellent planning and project management, relationship building and influencing skills. Your strong leadership skills and change management experience will be essential as you navigate and embed new challenges and ways of working within an ambitious and growing team. You’ll bring big picture perspective and use your communicating and influencing skills to ensure our key stakeholders help us deliver and grow. Embracing insight, testing, evaluation, and continuous optimisation you will make sure all our engagement is audience centred. If you are an ambitious, highly organised and passionate Senior Fundraising Manager, this is the role for you. 
 
We provide a positive work culture where learning and development is actively supported and promoted. The ideal candidate will be a problem solver, diligent, have a good sense of humour and happy to lead from the front. The position offers hybrid working with a minimum of three days in our Milton Keynes office.

To apply, please send a CV and covering letter. A full job specification is available on request. 

Benefits

• Hybrid working possible (minimum three days in office)
• Critical Illness Cover
• 23 days holiday rising to 28 (plus public holidays)

Deputy Service Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.

Job Title: Deputy Service Manager

Location: Based in Luton. Unfortunately this service has no step free access.

Salary: £28,700 (Annual)

Shift Pattern: Fixed Term Contract until March 2028 working 37.5 hours per week Monday to Sunday on a rota which can vary between 08:00 - 16:00, 09:00 - 17:00, 10:00 - 18:00 and 12:00 - 20:00. You may be required to work outside these hours as per service and resident requirements and will include bank holiday working. You will also form part of the out of hours on call rota for managers.

About the Role

We are seeking a Deputy Service Manager to support the Service Manager in leading our residential based service which is based in Luton. Penrose Women's Luton SHAP support women who have experienced multiple forms of exclusion such as historical/ongoing abuse, involvement in the criminal justice system, mental health challenges, drug/alcohol dependency, and enduring high levels of violence and coercion. The team supports our women to create a safe, secure, and nurturing environment to create a space where they can call home. They provide person-centred care and support to help them overcome personal challenges and rebuild their lives for brighter futures.

In this role, you will support in leading the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents. You will support in driving service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma and psychologically informed environment. You will ensure the service runs smoothly in collaboration with the team, wider teams, and external partners. We're looking for someone who is solution focused, has experience within a similar service environment, and can create a safe space for individuals to learn, and grow. 

Key Responsibilities Include:

• Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development.
• Encourage productivity, engagement, and wellbeing of the team through regular check-ins, training, meetings, and supervisions.
• Support with day to day tasks within the service, supporting the team to deliver the best possible outcomes with their residents.
• Ensure Risk Management processes and policies are followed within the service.
• Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
• Striving to ensure excellence and quality in our service delivery.
• Financial Management of service budget with cost saving mechanisms. 

About You

We're seeking someone who has a genuine passion for making a difference to lives, and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. 

You will be knowledgeable of the trauma and challenges that women face within the service including exclusion. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals. 

• Due to the nature of the service, it is an occupational requirement that the postholder is female.
• Previous experience in supporting individuals in a similar capacity or managing a service which supports residents who have experienced multiple forms of exclusion such as historical/ongoing abuse, involvement in the criminal justice system, mental health challenges, drug/alcohol dependency, and enduring high levels of violence and coercion.
• Ability to provide high quality support and line management to staff.
• Ability to motivate and empower a team to achieve KPI's
• Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries.
• Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency.
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Help lead the response to rough sleeping in South West London. Join SPEAR as our Rough Sleeping Outreach and Assessment Manager and make a real difference to the lives of people experiencing homelessness.

SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people sleeping rough to move into safe, stable accommodation.

We are looking for an experienced and motivated manager to lead our Rough Sleeping Outreach and Assessment Service across the London Boroughs of Richmond and Wandsworth. You will manage a dedicated team delivering street outreach and operating from the Assessment Centre in Clapham Junction, ensuring people experiencing rough sleeping receive timely, trauma-informed support and pathways into accommodation.

This is a hands-on leadership role where you will oversee service delivery, manage staff and rotas, build strong partnerships with local authorities and support services, and ensure high-quality safeguarding and case management.

If you are passionate about tackling homelessness and leading frontline services that make a real difference, we would love to hear from you.

Why join us

At SPEAR, you’ll be part of a friendly, skilled charity team dedicated to ending homelessness. We offer comprehensive training, opportunities to progress, and strong wellbeing support, so you can thrive while helping others do the same.

Your Benefits

- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services

Job Summary

To provide, manage and co-ordinate support for people that is based on their individual needs, desires and aspirations. To be responsible for the day to day organisation and effective running of services in compliance with the wishes of the individuals the Tower Project supports to live independently, the contractual obligations to the purchasing agencies, and legislative, statutory and organisation requirements.

To provide support to people in a way that is respectful, promotes independence and enables the individuals you support to realise their own potential. Effective delegation of duties to deputy service manager, team leaders, registered nurses, senior support workers and support workers as applicable. To promote good practice at all times, act as an effective and positive role model.

To support individuals in accessing the community, in their own homes or in any setting their needs and choices may require. Service managers may work alone with the people they support or as part of a team. Service managers may provide support to individuals with a variety of different specialist needs and conditions which may include learning disabilities, acquired brain injuries, physical disabilities, Autistic Spectrum Disorders, nursing needs, mental health conditions, neurological impairments, psychiatric and clinical needs, complex behaviours and other needs.

Service managers may provide support in any location appropriate to meet the needs of the service. Supported Living Service Manager Job Description and Person Specification September 2021

Main Duties

1. Assessing, planning and implementing, in partnership with the individuals you support, programmes of support and/or care that meet their general needs and maximise their independence, presence and participation within the community and to ensure the quality of service delivery.

2. Working with individuals (current and prospective people the Tower Project may support), families, advocates and other professional colleagues as required in order to facilitate good communication and decision making so that the service provided is coordinated and applicable.

3. Working closely with Operations Managers and Referral and Assessment Managers, in addition to external professionals, to assess new individuals and deliver and assist in presentations etc for service development and expansion.

4. Working with individuals (current and prospective), families, advocates and other professional colleagues as required in order to support individuals to maintain their personal finances, benefit entitlements, and tenancy agreements and to therefore gain financial security and long term housing.

5. Ensuring the continued financial viability of each service, closely monitoring budgets, contracts, care hours, auditing as necessary, and addressing any shortfalls at the earliest opportunity.

6. Being responsible for the recruitment, supervision, training and day to day management of staff so that the service can consistently provide the proper staffing levels, attitudes, and skills to support the individuals.

7. Ensuring the allocation of staff duties is clearly and adequately defined and communicated to all staff through the appropriate channels, to ensure that all staff members understand their own and others’ roles and responsibilities.

8. Ensuring that each service remains within its allocated budget; monitoring expenditure on an ongoing basis and taking corrective action as appropriate.

9. Ensuring that all paperwork and returns required by the organisation and support purchasers are completed accurately and on time so that the service can meet its procedural and contractual obligations in terms of data collection and monitoring.

10. Attending provider forums, conferences and seminars as required by the Tower Project, and maintaining an up to date, in depth knowledge of the development of the sector. Supported Living Service Manager Job Description and Person Specification September 2021

11. Identifying and reporting risks, and if required taking necessary precautions to ensure health and safety for the individuals the Tower Project supports and visitors as specified within service contracts from housing partners and/or purchasing agencies.

12. Maintaining and developing specialist knowledge across a range of work procedures and practice by attending mandatory training and relevant professional development in order to continuously improve knowledge and skills.

13. Building and maintaining an excellent service reputation in the area, with purchasers and local authorities, and the community, ensuring high quality support provision and community presence at all times.

14. Co-ordinating and monitoring all mandatory training requirements, nominating and liaising with appropriate bodies as applicable in order to ensure that training is up to date and all staff members receive the appropriate training.

15. Complying with the Tower Project’s Equal Opportunities Policy so as to ensure that no person is disadvantaged on the grounds of age, disability, sex, gender reassignment, pregnancy, maternity, race (which may include, nationality and ethnic or national origins), sexual orientation, religion or belief, or because someone is married or in a civil partnership.

16. Being responsible for ensuring that all staff are familiar with and are actively implementing company policies and procedures, including fire procedures.

17. Providing the Operations Manager/Director with reports on aspects of the services as directed, including undertaking regular audits of each service in your portfolio.

18. Carrying out duties in compliance with the Health and Safety at Work Act 1974 and subsequent Health and Safety legislation.

19. Managing rotas to ensure that all services have appropriate staff cover at all times, and that statutory and contractual obligations are met, if necessary working shifts on a staffing rota including weekdays, weekends, split shifts, wake nights, sleep-in, wake night duty and bank holidays as required, and working at multiple sites as necessary.

20. Planning, managing and covering special events such as service user holidays, liaising with family, advocate, social services etc as necessary.

21. Undertaking on call duties as required and managing on call rota for Team Leaders / Deputy Service Managers / Registered Nurses when you are not on call.

22. You may be required to undertake other duties appropriate to your post and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the company's establishments.

Full Time ( 40 hrs per week)

Inclusive of 3 Sleep - Ins

Please Note:

You may be required to undertake other duties appropriate to your post and/or hours of work, as may reasonably be required of you at any other sites or premises, locations in the community and in the homes of people we support as the Tower Project may reasonably require on an occasional or frequent basis to meet the needs of service provision as required by The Tower Project.

This is a description of the job as it is at present. The Tower Project may periodically review your job description and update it to ensure that it relates to the job as then being performed. It is the company's aim to reach agreement on reasonable changes, but if agreement is not possible the company reserves the right to insist on changes to your job description, following consultation.