First job jobs

WE ARE LOOKING FOR A PROGRAMME LEAD (AYLA)

The National Society for Education (NSE) is both an NCI and a Royal-charter charity. It's aims are to support Church schools and the wider education sector by developing leaders, shaping policy and growing faith.

The NSE leads the Church of England's national work in education in partnership with 41 Diocesan Boards of Education and approximately 4,700 Church of England schools. We also support the national education work of the Church in Wales, which includes around 150 schools. Our presence extends to work with community schools and academy trusts, as well as higher and further education through numerous chaplaincies, providing spiritual support and guidance to children and young people, and to adults.

The Church of England's Vision and Strategy for the 2020s has three priorities, one of which is to be a church which is younger and more diverse. As part of this, the House of Bishops want to ensure that a flourishing child, youth and families ministry is within reach of every young person in England.

The NSE is working with the Vision and Strategy team to help deliver this vision through a range of projects in our 'growing faith' pillar which focus on the intersection between church, home and school; aiming to develop the faith life of children and young people, whilst also growing young leaders.

We are a dynamic team, working remotely from our homes around the country. We gather regularly online and also have in-person team days through the year.

What you'll be doing

The purpose of this role is to design, develop and implement the Archbishops' Young Leaders Award (AYLA). The AYLA is an existing programme that is offered across all key stages 1 to 4 to participating schools. The Award is completed by pupils and learners across England and Wales and is aimed at developing their leadership skills. The role is expected to lead and manage the effective delivery of this programme including design, quality assurance, engagement of strategic stakeholders and support the financial sustainability of the programme.

MAIN DUTIES AND RESPONSIBILITIES

• Providing strategic oversight of the Archbishops' Young Leaders Award.
• Developing effective curriculum models, resources and learning experiences.
• Ensuring high quality learning and development through robust design and evaluation.
• Engaging stakeholders and deepening partnership commitments.

Key role requirements
 

• An Enhanced DBS check will be required as part of our pre-employment checks.
• This role is a fully remote role

About You

The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. As a Disability Confident employer, we are committed to recruiting disabled people. We offer interviews to disabled people who meet the minimum criteria for the role.

Essential

Knowledge/Experience

• Successful leadership experience within the education sector.
• Experience of designing and delivering effective professional development course content.
• Clear understanding of educational landscape, and the relationship between education institutions, churches and households.
• Excellent understanding of good safeguarding practices.
• Secure understanding of the Church of England Vision for Education, and its outworking in schools and colleges.
• Personally committed to and passionate about changing the culture of the Church of England.
• Systematic and strong evidence of successful project implementation.
• Experience of enabling the agency and voice of children and young people.

Skills & Abilities:

• Design effective research-led approaches to programme design, with particular reference to faith development.
• Communicate effectively with a wide range of stakeholders.
• Firmly committed to equity, diversity and inclusion.
• Ability to work independently, a motivated 'self starter'.

Please refer to the Job Description for more information about the role and person specification.

What we offer

Your Salary

• A salary of £59,248 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

Your Benefits

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.

• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.

• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

If you have a maintenance background, we can provide the training and support to gain the qualifications needed to be successful in this role. 

Working hours - Full time shift patterns: Week 1 - 07.00 - 16.00 / Week 2 - 09.30 - 18.30

Location: Our office in Harlow, Essex. (Due to the nature of the role and the on call rota you must live within 30 minutes of the site)

Internal role title: Business Services Officer in our Estates and Facilities Team.

About the role:

To provide front-line support services to Motability, Warwick House and Stadium Way ensuring high levels of customer service.The role is a diverse role with an ever-changing environment, workload and demand so the ability to work under pressure and with a variety of priorities is essential.

As part of this role there is a requirement to work out of hours, in the evening, weekends and bank holidays as required, In addition you will be on call 24 hours a day on a 4-weekly rota.

What you will be doing:

Helpdesk and Building Management System (BMS) Usage 

• Use the Helpdesk system to monitor, input, respond and react to jobs logged.

• Utilise the BMS to control and adapt settings of the heating, ventilation, and air conditioning (HVAC) system. Identify and act on fault alerts within the system and identify the correct course of remedial action. 

• Be the main point of contact for any plant room issues. Take and record monthly utility readings. 

 Vehicles and Driving Duties 

• Safely drive the company minibus when required. 

• In accordance with the departments pre planned maintenance schedule, co-ordinate the MOTs, servicing, Road Fund License applications and tail lift services for the company vehicles. 

• Keep the pool vehicles and minibus in good condition to ensure roadworthiness. Record mileage, maintain logbook records. Prepare and maintain user guides for all company pool cars.

• Prepare Motability Foundation vehicles for end of lease return in a timely fashion and as to limit any penalties. 

• Receive in from suppliers and provide handover of hire vehicles and pool cars to staff including instructions on safe use and record damage, fuel levels etc. 

 Maintenance and Health and Safety Duties 

• Provide light maintenance as applicable.

• Ensure that all access and egress areas are kept clear and risk free.
• Provide retrieval, storage, and distribution of items to and from our storage locations.

• Ensure that all health and safety paperwork and logbooks are maintained.

• Conduct Health and Safety Walk Rounds for all new starters.

• Provide management information in line with the PUWER regulations. 

• Move, relocate, and reassemble meeting room furniture to suit desired layouts. 

• Perform PAT testing and update records accordingly. 

• Perform Health and Safety inspections. 

• Assist with reporting, risk assessment writing and fixed assets records. 

• Undertake the Warwick House weekly fire alarm tests and associated paperwork.

• Undertake electrical testing, life safety system inspections (Alarms, FFE & EL), LCoP L8 Water monitoring, fire equipment monitoring and update records accordingly.

• Assist with employee workplace adjustment process ensuring that the best solution is reached.

• Act as the assistant to the Lead Fire Marshal during drills and evacuations, in their absence take on this role.

• Complete daily walk rounds ensuring any faults are logged, and remedial action taken. 

• Assist in the management of the COSHH registers on site.

• In line with procedures and policies, control contractors working on site ensuring security, safety, and compliance.

• As needed complete homeworking assessments, home visits and assessment checks for those staff on a blended working agreement.

• Check the condition of the Warwick House roof in line with PPM ensuring correct safety process is followed.

• Undertake working at height duties in line with the Motability Foundations risk assessment and PASMA tower training.

• Complete actions assigned through the legislation compliance system.

 Audio Visual and Technical Support  

• Be the first point of contact for any Audio-Visual queries, trouble shoot the system and resolve any issues.

• Design, arrange and deliver training for end users on how to use the equipment. 

Security and Disaster Recovery Duties 

• As required program the pass control cards for staff.

• Undertake the new starter and leaver process.

• Utilise the organisations CCTV system as appropriate in accordance with the security policy.

• Act as a key holder in the opening of the building daily.

• On a roster basis, act as a key holder for alarm activation call outs during the working week, out of hours and at weekends including public holidays. 

• Investigate any potential security issues that may occur during the day.

• Play a vital role in the recovery of the business in case of service failure or systems loss. 

Your experience:

Essential:

• Educated to GCSE Level or equivalent including English and Maths. 
• Full Clean Driving Licence.
• Light maintenance experience, ideally with good knowledge of building management services
• Good knowledge of vehicles.
• Good MS Office suite skills -Word, Excel, Outlook. 

 Desirable: 

• IOSH Working Safely trained. 
• PAT certificated. 
• PASMA trained. 
• DSE assessor
• Advanced driving course. 
• Passenger Carrying Vehicle (PCV) licence holder.
• Experience of CAFM or other FM based Helpdesk systems. 
• Experience of working in a FM office environment. 

The Youth Endowment Fund

Assistant Director of Public Affairs and Partnerships

Reports to: Director of Change, with significant engagement with Director of Public Affairs and Comms and CEO

Salary: £75,500 per annum

Location:  Central London or Hybrid

Contract: 2-year fixed term – potential to extend. Open to 0.8 FTE for the right candidate

Closing date: Friday 26th September by 12pm

About the Youth Endowment Fund

We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.

Last year, 244 people in England and Wales tragically died after being assaulted with a knife. Of these, 32 were children. Every child captured in these numbers is an important member of our community and society has a duty to protect them. Even when violence doesn’t strike directly, we know that the fear of violence has a terrible effect on children’s lives.

The Youth Endowment Fund exists to try and permanently change things. To succeed, we must build an exceptional body of knowledge about violence affecting young people and how we reduce it. This knowledge has to be both rigorous and highly relevant to those making decisions about how to support vulnerable young people. We need to find out what works and what doesn’t through evidence synthesis, data analysis and qualitative research into children’s lives. We need to convert this into highly accessible content on what works, how delivery organisations need to change their practice and how the systems they operate in need to be reformed. We then need to work with the right people that can make change happen, across systems, policies and practice, to have a real impact on reducing violence affecting children’s lives.

We can’t do this alone, we have to build and maintain brilliant partnerships across government, with other funders and with wider society. We are looking for an exceptional individual to lead on this work. We also need to have an eye for the future. Our present endowment must be spent down by April 2029. We need someone who can lead on planning for the future.

Key responsibilities

You ensure that we:

· Are ready for the future: Born with a ten-year endowment, the YEF has become the leading authoritative voice on how to reduce violence affecting children. We must spend down this endowment by April 2029, so need to start thinking about after this date. You will lead on ensuring we have a great plan for post 2029. You will spot the best opportunities, assess them and, over time, take them. This includes both building great external relationships and also ensuring there’s a clearly articulated, inspiring narrative – filled with facts, examples and case studies - of what has been delivered to date and what needs to happen between 2029 and 2039 to double down on our mission. To do this, you will orchestrate the expertise and knowledge of colleagues across the organisation – ensuring that what you need comes together perfectly.

· Build and maintain great relationships across government: We have an increasingly large number of relationships across government – providing advice and support on what works to prevent violence. You will be ready to offer advice to colleagues on those relationships where needed. You will build new relationships and maintain them where they are needed so we are ready for the future. You will be really well organised too ensuring that internal colleagues know which relationships they own and making sure that key regular meetings are in place. We have a simple process that tracks these relationships; you will make this process work well for us – with minimum bureaucracy and maximum effectiveness. You will also provide help and advice and coaching as YEF colleagues think through how best to get system changes to happen that will ultimately reduce violence.

· Build great relationships with other organisations that will be key to the future: As the lead organisation on reducing violence affecting young people, we increasingly receive and see a host of opportunities to partner with other organisations including funders on projects, co-funding and research. You will support this work – leading on relationships that are essential in making us ready for the future. You will spot the opportunity, build relationships, bring in other YEF colleagues, pull together key information, write brilliant documents where needed, win others over. In short, you will make great things happen.

As a senior member of staff in the organisation you also:

• Lead on culture: Build and maintain a culture where it is natural to perform well and support colleagues brilliantly.
• Deliver on strategy: Contribute to setting the strategy, delivering results, and building and modelling the culture that we need to succeed.

About you

You are this sort of person:

· You make things happen. You’re organised, delivery-focused, and produce high-quality work, even under pressure. You work independently and to a high standard. You are quick at really understanding something so you can make good decisions quite fast. You put plans together and make them happen. Wherever you work, people think of you as someone who makes things happen. You do it in a generous, kind way that means people are feel delighted to see you succeeding, never trampled upon.

· You like bringing order and clarity to a big project that involves lots of people. You are at home bringing order to a big project: working out who is going to do what by when, having a regular steering group to ensure progress, keeping everyone on side and delivering a great result at the end.

· You understand how government works – as in really understand. You understand the nuance of how decisions are made within government. You understand that there is no such thing as ‘the department’s position’ (instead there are different views competing) and that while some decisions are very rational, some are more about personalities and politics. You find the process of how decisions get made within government departments, and with Number 10 and the Treasury, fascinating.

· You are fantastic at spotting how to get something done in Whitehall or Westminster. You are really good at thinking about how to make change happen. To some, Westminster and Whitehall can seem like a blob but you are brilliant at spotting how to make change happen there. You can think through the intricacies of who to get onside, who to get advice from, who to persuade and how to get the job done. You have a track record of doing this.

· You write really well. The idea of writing one or two pivotally important longer documents (30-40 pages) for the organisation that makes the case for something and pulls in content from lots of colleagues, synthesising and making it all fit together sounds interesting. You know – from experience – that you would be good at it.

· You win people over. People tend to warm to you and respect you. You easily build good relationships with both very senior and very junior people. You can be at ease talking to a senior politician or a 15 year old. It is important to you to be humble. You acknowledge how much you don't know as well as how much you do.

· You are great at building lasting partnerships with other organisations. You have experience of building partnerships or collaborations with other organisations, winning them over, doing conflict well when you need to, communicating clearly so that the work gets done and people feel as good as possible about it.

· You are a team player. You work brilliantly in a team. You are not motivated by being the individual winner. You want the team as a whole to succeed. You enjoy coaching other people so that they perform excellently in a meeting. You are not possessive of your contacts. You don’t care who gets the credit as long as things get done. You like the idea of being part of a small, well-motivated team and are ok with the downside of this – that we don’t have a lot of junior admin staff to do the jobs we like less.

· You think and communicate really well from the big picture to practical reality. You’re a strategic thinker who can see the big picture without losing sight of the detail.  You find it quite easy to summarise in a few sentences, a few pages or a few words a complex argument or case. Whether speaking or writing, you break down complicated concepts in ways that make sense to different audiences – without oversimplifying. You bring clarity where others bring jargon.

· You care about our mission. You can be easily motivated to do work to prevent violence. This is something that matters to you. You believe in getting people to do things that are most likely to save lives, rather than just things that sound good.

· You’re committed to equity, diversity, and inclusion. Not just in theory – but in how you work, who you listen to, and what you prioritise.

While it’s not a criterion, we are especially interested to hear from applicants who have lived experience of violence affecting young people.

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. 

Secondments

We are open to candidates that would prefer to join us on a 2-year secondment or career break. Secondment candidate should ensure that their current organisation is in support of this in principle, all candidates will go through the full interview process. Candidates should state clearly in their covering letter if they would like to join us as secondee.

Hybrid Working Details

The office is based in Central London. Those living in and around London are expected to be in the office for a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.

To Apply

To apply, please send a CV and cover letter, and complete the monitoring form click on "Apply for this" button by Friday 26th September 2025.

When applying for this role, please ensure that your cover letter can answer, within a maximum of 1000 words (there is no need to be this long though) the following questions:

1. Tell us in two paragraphs about something you made happen. We are keen to find someone who is good at be a self-starter, organised and finding the way to make something happen. Tell us what you were trying to get done, how you organised the task and how you made it happen.

2. Summarise in one or two paragraphs your experience of working with or in central government. We are keen to find someone who knows how decisions are made in government and has seen them being made.

3. Tell in two paragraphs about someone or an organisation you won over or built a good relationship with.Tell us how you went about it. We are keen to find someone who quite easily builds good relationships with other organisations.

Interview Process

This will be a two-stage interview process. The first stage interviews will take place in the week commencing 13th October 2025. Second stage interviews are currently scheduled for the week commencing 20th October 2025

PLEASE NOTE: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK.

Benefits Include

· £1,000 professional development budget annually

· 28 days holiday – 3 of which are taken between Christmas and New Years - plus Bank Holidays

· Employee Assistance Programme – 24hr phone line for free confidential support

· Volunteering days - 4 half days per year

· Death in service - 4 times annual salary

· Flexible hours. Core office hours 10am – 4pm

· Financial support including travel and hardship loans

· Employer contributed pension of 5%.

Personal Data 

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.   

Do you have experience of providing high-quality administrative and governance support in a complex organisation?

We are recruiting a Governance Co-ordinator to join our Governance Team at the Motor Neurone Disease (MND) Association. This is a key role providing essential company secretariat support to the Board of Trustees, Committees, the CEO Office and the Head of Governance & Compliance. As Governance Co-ordinator, you will help to ensure the Association maintains the highest standards of governance through efficient administration, effective meeting support and accurate record keeping.

Key Responsibilities:

• Support the Head of Governance & Compliance to provide efficient and effective administration for Board and Committee meetings, including maintaining the meeting calendar and timetables.
• Organise logistics for meetings, including dates, venues, travel and accommodation.
• Provide full secretariat support to the Board and Committees, including preparing Chair briefings, attending meetings, drafting minutes and actions.
• Collate and distribute papers and presentations in line with agreed timescales, ensuring accuracy and clarity.
• Liaising with senior leadership, Trustees and others at senior levels on all aspects of Board and Committee meetings.
• Prepare, proofread, collate and distribute Board and Committee papers and presentations on time.
• Provide administrative and planning support for the Annual General Meeting and Trustee elections.
• Assist the Head of Governance and Compliance with implementing recommendations from governance reviews, including updating templates, policies and processes.
• Maintain accurate statutory records with Companies House and the Charity Commission.
• Manage the Board of Trustees SharePoint page.

About You:

• Experience of Board or Committee administration, including minute taking and organisation of Board/Committee meetings.
• Experience of working with meticulous attention to detail accuracy in all aspects of work.
• Experience managing confidential information with discretion and diplomacy.
• Excellent planning and organisational skills.
• Strong communication skills, with experience of building effective relationships at all levels.
• Ability to work both independently and as part of a team, with a flexible approach.
• Proficient in Microsoft Office, SharePoint and MS Teams, including experience of supporting hybrid meetings.
• Awareness of the principles of good governance.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

This role is home-based, with attendance once a week in either Northampton or London.

Concerts & Projects Manager

Position Summary

The Concerts & Projects Manager is responsible for the planning, coordination and delivery of several key areas of the orchestra’s core performance activity (including but not limited to: concerts in London and around the UK, commercial recording projects, the orchestra’s Garsington Opera residency and others).

Working in a fast-paced environment as part of a friendly, fun and creative team, the role of Concerts & Projects Manager provides a unique opportunity to work with leading musicians and conductors. Excellent organisational and budgeting skills, attention to detail, innovative thinking and a flexible approach to working will help you manage, develop and execute a diverse range of projects to the highest standard.

With oversight from the Senior Concerts Manager and Concerts Director, the post-holder will work closely with the Concerts Coordinators, Concerts Assistant and the Orchestra Operations Team in the delivery of outstanding performances in venues as varied as car parks, concert halls and country houses.

Key Responsibilities

• Planning and coordinating of the London Season at the Royal Festival Hall.

• Planning and co-ordination of the Orchestra’s residencies in the main season: Basingstoke, Bedford, Canterbury & Leicester and in the summer season: Garsington Opera and Three Choirs Festival.

• Planning and co-ordination of the Orchestra’s UK engagements.

• Preparing concert/project budgets, managing and maintaining set budgets and final reconciliations/invoicing.

• Liaising with the Orchestra’s Head of Production and Stage Managers regarding practical arrangements for all concerts and projects, including but not limited to stage plans, arranging stage extensions where required, truck requirements etc.

• Liaising closely with the Orchestra Librarians on orchestrations and editions for repertoire being performed or recorded.

• Supervising the Concerts Coordinators and Assistant in the practical delivery of contracts, PPE letters, tech riders, dressing room and security lists, rehearsal venue bookings, detailed schedule preparation etc.

• Keeping abreast of all relevant agreements and updates from the Association of British Orchestras and Musicians’ Union.

• Liaising with the Orchestra Committee and Artistic Committee regarding player matters as directed by Senior Concerts Manager/Concerts Director

• Attending concerts & projects in London and around the UK. Representing the Philharmonia with utmost professionalism at all times.

• Undertaking such other duties as may reasonably be required by the Company.

• Upholding and demonstrating the Orchestra's values.

Skills and Qualifications

Essential:

• Minimum three years’ experience in classical music administration;

• Demonstrable experience in performance production and scheduling;

• A strong passion for orchestral music;

• Meticulous attention to detail;

• Self-motivated and a diligent worker;

• Good organisational skills and time management;

• Excellent interpersonal skills, both written and verbal;

• Ability to problem solve independently;

• Ability to find creative solutions independently;

• Ability to work as part of a team;

• Ability to motivate junior colleagues;

• Willingness to have a hands-on and positive attitude during projects;

• Willingness to work unsocial hours, including evenings and weekends;

• Willingness to travel outside London, as required.

Desirable:

• Skills in concert management

• Previous employment with a symphony orchestra 

• Knowledge of the working practices of a professional orchestra (including ABO/MU agreements that apply to a professional freelance orchestra)

• Knowledge of orchestral repertoire

Reporting Structure

Reporting to the Senior Concerts Manager. 

Employment Type

Full time, based in London with weekend and evening work as required by the orchestra’s schedule. 

Salary and Benefits

• £30-£35k, dependent on experience

• Pension contribution of 6% of salary to a qualifying scheme

Location

The role will be based at our administrative office in Southwark, London SE1; however, the role will require frequent travel within the UK (and possibly at times internationally)

Application Process

• Closing Date: Monday 29 September 2025

• First interviews: Thursday 2 October 2025

• Second round interviews: w/c 6 October 2025

Equal Employment Opportunity Statement

The Philharmonia Orchestra is committed to ensuring equitable opportunities and a welcoming environment for all those that engage in our work. We strive for a more representative workforce and encourage applications from under-represented groups in the UK arts workforce, particularly those from Black, Asian and Ethnic Minority backgrounds, from lower socio-economic statuses, d/Deaf and Disabled applicants, and those from the LGBTQIA+ community. We are a Disability Confident Employer. If you require any adjustments to apply for this position or attend an interview, get in touch with us via email with ‘Reasonable Adjustments – Philharmonia’ in the subject line.

The Restart Project helps people transform their relationship with electronics by supporting groups to teach repair at community events, developing fixing spaces and campaigning for a Right to Repair and better waste policy. We are looking for a strong project manager to be our new Fixing Factory Co-Lead.

What is a Fixing Factory? Fixing Factories do what they say on the tin! We help people fix their broken electricals and learn new fixing skills, shifting us from our current take-make-waste linear system towards a repair economy fit for the future. They generate public interest in repair. Through a series of stepping stone activities, we take people from never having looked inside an electrical item towards, if they wish, fixing for others. 

The Fixing Factories is a partnership between The Restart Project and Possible, funded by The National Lottery Community Fund. It launched in April 2022 with two initial sites in Brent (now closed) and Camden. After the initial development grant we secured funding to continue the Camden site, and open and mature three additional sites in London, including one which has already opened in Hackney, with a proportion of our focus being on long-term financial self-sustainability and scaling the model across the UK. The Restart Project is leading on the delivery of two sites, one in Hackney and another future London location (4th site), whilst Possible lead on the established Fixing Factory in Camden and an upcoming Haringey site.

Each new Fixing Factory site will grow and nurture a community of repairers, be strongly linked with local residents and stakeholders, and be driven by engaged teams of volunteers. There will be a range of offers; from free community repair events to paid workshops and retail - as we develop a replicable model which will support our long term goal of ‘a Fixing Factory in every high street’. 

About the role

The focus of this role will be overseeing the Hackney Fixing Factory, launching a 4th site (subject to funding), and working with existing repair group communities, the council, and other partners in those areas. You will be bringing to life an already developed business model, ensuring that the Fixing Factories are run in a safe, effective and financially sustainable way, as well as responding to the needs of the community and continuing to strategically develop the Fixing Factories programme.

You will be working with the Fixing Factory workshop managers, who are responsible for day to day operations at the sites, ensuring income generation targets are being met, driving the development of our accredited skills and training programme with support from consultants and ensuring the Fixing Factories are scalable and replicable. 

Key responsibilities

This role involves a combination of strategic development of the overarching Fixing Factories project, on which you’ll work closely with a counterpart at Possible, oversight of the two sites that Restart is responsible for and the workshop managers that manage their day to day operations.

About project partner, Possible: Possible is a UK based climate charity working towards a zero carbon society, built by and for the people of the UK.

Please refer to the job description for more information including the person spec and how to apply

Four Greens Community Trust is all about helping people and changing lives in the North of Plymouth. We are looking for an innovative and inspirational CEO to lead the team into even more new and exciting chapters in the story of our growth. You will be part of a dedicated, versatile and hardworking group of staff and volunteers and part of a community which cares for each other.

We are looking for somebody who has exceptional community leadership and communication skills, who has confidence in leading capital projects and working in partnership with health and wellbeing organisations. You will have proven experience in strategic leadership, income generation and organisational development.

The Trust is an Equal Opportunities employer and we will seek to ensure equality of treatment for all, regardless of sex, race, age, marital or civil partnership status, disability, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity status. 

For more information and an application form, please take a look at our recruitment pack.

Position title: Communications Manager

Reports to: Director of Operations

Direct reports: None currently

Key stakeholders: UKMSA staff, members and volunteers, Board of Trustees, Sheds and Shedders, the public

Location: Remote (with occasional UK travel)

Salary: Level 4 – £35,000-£45,000

The Communications Manager plays a vital role in shaping how UK Men’s Sheds Association (UKMSA) communicates, both internally and externally, and with the community at its heart. Operating with a high degree of autonomy and professional expertise, the postholder leads the development and delivery of communication strategies that connect, inform, and inspire.

This is not just a messaging role. Rather, it’s about building trust, clarity, and connection across UKMSA communities. Internally, the Communications Manager helps staff feel informed, included, and united across a remote-working environment. The post holder will coordinate internal communications, shape the tone and culture of how information flows, and ensure the brand is consistently and professionally represented.

With volunteers, especially UKMSA’s Ambassadors, the Communications Manager plays a key part in ensuring people feel heard, valued, and kept in the loop, especially during moments of change or challenge. They will work closely with the Head of Volunteering and the wider team to keep the voices and experiences of Shedders, Sheds and Shed Networks at the centre of UKMSA’s communications.

Externally, the postholder curates and amplifies the stories, impact, and energy of the Shedding movement. They manage the website and social media channels, support the CEO and Chair in their digital visibility, and respond to external enquiries with professionalism and purpose.

This is a mission-driven role that sits at the heart of how UKMSA connects with the world. It requires emotional intelligence, editorial judgement, and a deep appreciation for the unique volunteer-led spirit of the movement. The postholder will be confident working across staff, volunteers, trustees, and media, joining the dots, finding the story, and ensuring communications always reflect UKMSA’s values and community.

Key responsibilities:

1. Internal communications

· Develop and deliver internal communication approaches that ensure staff across a remote-working environment are kept informed, connected, and engaged.

· Coordinate and facilitate regular team meetings, updates, and communications, including all-staff briefings, newsletters, and shared messaging.

· Work with the CEO and senior team to plan in-person staff meetings, designing the content, format and approach so the sessions align with staff and organisational requirements.

· Design and implement mechanisms that foster internal cohesion and trust, drawing on ideas and good practice for remote working teams.

· Work closely with the senior team to ensure that important updates - strategic, operational, or cultural - are communicated in a timely, consistent, and accessible way.

· Uphold and promote a consistent tone of voice across all internal messaging, ensuring that staff understand and reflect UKMSA’s values and identity in how they communicate.

· Working with the Operations Officer, support the creation and internal rollout of branded materials and ensure consistency in logo use, templates, formatting, and professional standards across the organisation.

2. Community and organisational communications

· Act as a key link between staff, trustees, volunteers (particularly Ambassadors), and other internal stakeholders to ensure information is shared clearly, consistently, and inclusively.

· Collaborate with the Head of Volunteering to ensure that UKMSA’s volunteers are kept informed and involved, particularly during organisational updates, change, or key moments.

· Help embed a culture of openness and two-way communication, ensuring volunteers and trustees feel heard, recognised, and informed, and that their contributions are visible and valued.

· Coordinate messaging across staff and teams so that different groups across UKMSA receive the right information, in the right way, at the right time.

· Support senior leaders in maintaining effective communication with the Board of Trustees, including updates, briefings, and key documents.

3. External communications

· Manage and maintain the UKMSA website and social media channels, working with our external web designer to ensure content is accurate, up to date, and aligned with the organisation’s values and tone.

· Source, shape, and share stories from Shedders, volunteers, and communities to celebrate and amplify the impact of the Shedding movement.

· Lead on the production of UKMSA’s regular newsletter Shoulder2Shoulder, Review and develop the newsletter on a regular basis, in collaboration with staff and volunteers.

· Collaborate with staff and volunteers to collect and develop case studies and lived experience content and ensure these are shared meaningfully and respectfully.

· Support the Membership Manager and Director of Income and Investments to ensure any promotional activity for external partners is aligned with UKMSA’s communications strategy, delivers clear value, and is proportionate.

· Support Director of Income and Investments to shape and deliver marketing campaigns and communications aimed at generating income and supporter engagement

· Support the CEO and Chair in their digital communications - drafting content, advising on tone and timing, and increasing the visibility of their leadership voices, in the service of UKMSA.

· Respond to media and external communications queries, draft press releases where appropriate, and act as the first point of contact for general communications enquiries.

· Monitor UKMSA’s external presence and ensure consistency in messaging, tone and branding, across platforms and partners.

Key expertise required:

· Professional communications experience, with a strong track record in planning and delivering internal and external communications in a mission-led or purpose-driven organisation.

· Excellent writing and editing skills, with the ability to tailor tone, structure, and content for different audiences: from staff and volunteers to trustees, partners, and the wider public.

· Confidence leading internal communications across a remote or distributed team, including experience developing engaging formats, regular updates, and a shared organisational voice.

· Experience working with or alongside volunteers, trustees, or community stakeholders, and a strong appreciation for the importance of inclusive, two-way communication.

· Brand and tone-of-voice awareness, with the ability to maintain consistency and quality across channels, platforms, and contributors.

· Digital confidence, with experience managing websites (e.g. WordPress), social media channels, and email communications tools (e.g. Mailchimp), and using them strategically to reach different audiences.

· Storytelling and content development skills, with the ability to source, sensitively shape, and amplify stories that reflect lived experience and community impact.

· Strong organisational and planning skills, able to manage multiple priorities, coordinate with colleagues across teams, and deliver work to deadline with attention to detail.

· Collaborative mindset, with the confidence to influence tone, content, and strategy while also being hands-on in delivery and responsive to others’ needs and input.

· Judgement and discretion, with experience handling sensitive information, managing risk in communications, and supporting senior leaders with professional external representation.

· Genuine connection to UKMSA’s mission, with a respectful, values-led approach that centres the role of volunteers and champions the voice of the Shedding movement.

What success looks like:

· Staff feel informed, connected, and part of a shared organisational culture, even while working remotely. Internal updates are timely, engaging, and reflect a consistent tone that supports clarity, trust, and inclusion.

· Volunteers and trustees feel included and valued; they know what’s happening, understand UKMSA’s direction, and feel that communication is a two-way conversation, not a broadcast.

· The organisation’s public-facing communications are professional, values-led, and consistent. Social media, the website, and external content reflect the tone, mission, and energy of the Shedding movement.

· The CEO and Chair have visible, coherent digital profiles, supported with high-quality content and strategic messaging that reflects the voice and values of UKMSA.

· Good news stories from Shedders and communities are regularly shared, boosting the visibility of the movement and building pride and momentum across the network.

· Communications activity is intentional and well-prioritised. There is a clear rhythm to communications, and reactive work is handled without pulling focus from core messaging and strategy.

· The Communications Manager is seen as a trusted and thoughtful voice, able to advise colleagues, manage sensitive messaging, and champion quality and consistency in how UKMSA speaks.

· Volunteers remain central, not just as recipients of messages, but as contributors to and shapers of UKMSA’s communication story.

This job is not:

· This is not a campaigning or advocacy role. The Communications Manager will not be responsible for policy development, public affairs, political engagement, or influencing strategy.

· This is not a research or insight role. While storytelling and community voice are central to this role, the postholder will not be responsible for conducting research, writing reports (although the post-holder will support staff to get their reports right), or managing evaluation processes.

· This is not a marketing or income generation role. Although the postholder will support the visibility and professionalism of UKMSA’s public-facing presence, they will not lead fundraising, product marketing, or commercial campaigns. They will work with the Membership Manager and Director of Income and Investment if this is required.

· This is not a senior strategic leadership role. While the postholder contributes to strategy within their area and works closely with senior colleagues, they are not expected to set or lead cross-organisational strategy.

· This is not a purely reactive or administrative role. The Communications Manager is expected to take initiative, bring ideas, and shape how UKMSA communicates - internally and externally - in proactive and creative ways.

Closing date:-9th October 1200hrs
Interview: 22nd October

Specialist Support Worker (Female Only Supported Housing)

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

· Located at a 24-hour supported housing service in Clapham, we provide high quality self-contained accommodation for 15 women who have experienced homelessness and multiple disadvantage.  The aim of the service is to provide a therapeutic environment in which women feel safe and can flourish, enabling them to move on into independent, permanent accommodation. The accommodation also includes overnight safe spaces.

· In this role, you will provide direct support to all the women, as well as holding a small case load of residents who you will keywork.

· You will work closely with support workers and the in-house psychologist. You will model person-led, psychological, gender, and culturally informed support, will be skilled at building trust and you will be a great team player.

· You will undertake 8-hour shifts, normally Monday to Friday but with flexibility for weekend working, covering the hours 8am to 8pm. Please be aware that the building has several floors and no lifts.

· The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Full job description can be found on our website

Salary: £36,380
Closing Date: Wednesday 8 October 2025
Interview Date: Wednesday 15 October 2025

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Hybrid – based in a delivery hub, Cardiff, Swansea, Newport, Wrexham or Colwyn Bay with travel across Wales and the South-West. (Will be in a rota to provide support to staff at our main offices)

TMW-252

Are you a proactive, collaborative and compassionate individual with a proven record of delivering or supervising trauma-informed, strengths-based, and person-led services in community or justice context?  Do you have strong experience of acting as a safeguarding lead or first point of contact for operational delivery teams?

If so, join St Giles as a Team Manager, where you will supervise and coach practitioners delivering community-based services across Wales and the South-West of England, ensuring high-quality, trauma-informed, person-led support to children, young people, and adults facing disadvantage and risk.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Our successful candidate will focus on supporting the delivery of trauma-informed, co-produced, and developmentally appropriate interventions across Poverty and VEX services.  You will be expected to build strong local partnerships with statutory and voluntary agencies, representing St Giles in regional networks and multi-agency forums, plus provide line management, supervision, and coaching to up to eight practitioners working across dispersed locations, which will also include acting as safeguarding lead for your team.

We will count on you to drive performance against KPIs, contractual outcomes, and quality standards, using data and client feedback to inform service development, and to support service reviews, audits, and quality improvement initiatives across both pillar areas.  Supporting recruitment, induction, and training for staff across the Wales and South-West region is also a key aspect of this role.

What we are looking for

•  In-depth knowledge and experience of implementing safeguarding policy and legislation affecting children, young people, and adults at risk, including in cross-border (England/Wales) contexts
• Proven ability to lead and manage diverse and geographically dispersed teams in complex, high-pressure environments across multiple contracts and thematic areas
• Strong understanding of the drivers of poverty, violence, and exploitation and the systems that shape exclusion
• Experience using quality assurance frameworks, audits, and data to drive service improvement
• Familiarity with contract management, KPIs, and performance frameworks
• Excellent interpersonal, relationship-building and communication skills, verbal and written
• A professional, collaborative and flexible approach to your work

Please note:  as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Child Workforce with Child Barred list DBS.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment

If you have any queries, or require further support, please visit our website. 

Closing date: 26/09/25Interview date: 06/10/2

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.

We are delighted to be recruiting for a Finance Business Partner to support and assist the Senior Finance Manager in providing day to day financial and management accounting. Reporting to the Senior Finance Officer, you'll be the first point of contact to each of the Directorates in Mary's Meals UK for all expenditure related matters.

We have a remote-first approach to work and are happy for you to work remotely and flexibly, in a way that best supports your work-life balance. We also have an office near Glasgow city centre for those who live nearby and would like to work from here occasionally or on a regular basis. 

Key responsibilities include:

• Establish regular communication with each of the Directorates to support existing business processes and provide guidance for any potential changes to business processes which have a financial impact.
• Communicate any relevant changes back to the wider Finance Team.
• Prepare and analyse monthly expenditure against budget, investigating and documenting explanations for any significant variances, and liaising with directorates for review.
• Prepare monthly management information (expenditure).
• Lead on the preparation of the annual expenditure budget.
• Prepare consolidated income and expenditure budget.
• Lead on expenditure forecasting.
• Prepare consolidated income and expenditure forecast.
• Prepare quarterly VAT returns for submission to HMRC.
• Prepare the monthly payroll and coordinate payroll processes including supply of information to payroll bureau and authorisation of submission to HMRC.
• Maintain and update employee information for online submission of Group Pension Scheme and other providers of employee benefits.
• Be responsible for the expenditure audit requirements for the annual audit.
• Assist in the development, implementation and maintenance of appropriate financial policies and procedures.
• Deal with finance related queries, both internal and external, as they arise.
• Support the wider finance team in any finance related matters. 

 About you:

• Educated to degree level or equivalent professional experience.
• Numeracy skills and an ability to understand, analyse and manipulate complex information and data.
• Excellent communication skills and be able to communicate financial information to non-finance colleagues, other partners and suppliers.
• Able to work independently and proactively, with the ability to consult wherever necessary.
• Excellent administrative and organisational skills.
• Able to use initiative to identify improvements to systems and procedures within own level of authority.
• Experience of using and maintaining purchase ledger.
• Experience of using SAGE financial system.
• Experience of using and maintaining databases.
• Experience and familiarity with Microsoft Word, Excel, Outlook and PowerPoint.
• Experience of a flexible approach to managing and prioritising a high workload and multiple tasks in a fast-paced environment with tight deadlines.
• Experience of organising and providing administrative assistance in an office environment.
• Experience of handling a wide range of enquiries and an excellent telephone manner.
• Knowledge of data protection act and responsibilities.
• Clear understanding of confidentiality with written and computerised materials and processes.

Please visit our website for further details by selecting the apply button on Charity Job.

Applications for this role will be reviewed and interviews arranged on an ongoing basis.

We are a dynamic charity which supports adults with Learning Disabilities, Autism and Mental Health. We operate two Learning Centres, Charity Shop and Café in Northampton, and we aspire for further growth within the West Northants area.

We place our service users at the centre of what we do and pride ourselves on their having a fulfilled happy time. Our ethos, our motive is their achievement.

We are recruiting a Head of Care Services to join our senior team and to play their part in the ongoing development of our activities, ensuring that we maintain high quality standards and a person-centred approach.  The ideal applicant will have experience in ensuring the care and wellbeing of individuals, ideally with learning disabilities, autism and mental health, including the preparation of the range of paperwork and audits covering all aspects of care in a Day Centre setting,

The postholder will have knowledge of managing staff and supporting them to achieve positive outcomes, experience of interacting with Social Services and Health professionals, knowledge of Safeguarding procedures and managing the minimising of risk, strong I.T and communication skills and ability to contribute as part of a team and on their own initiative.

A full clean U.K. driving licence and qualification in Health and Social Care are welcomed.

We value our staff team and are accredited by the Living Wage Foundation in paying all our staff on or above the Real Living Wage.

Please note we require a CV and a completed application form.

References and a full enhanced DBS check will be required.

Closing date for applications:  Tuesday 7th October 2025
Interviews: Week commencing Monday 13th October 2025,

Head of People and Culture

Salary:  £48,000 - £51,000 - depending on experience (pro-rata)

Contract Type: Permanent 

Hours: Part Time - 3 days a week (typical example of hours 09.30-17.30 but with flexibility)

Location: Remote with periodic travel to London (to our Elephant & Castle, central London office) and external meetings as required to meet the needs of the role

Responsible To: CEO

Application Deadline: 13th October 2025

Interview Dates: 1st round interviews 20th & 21st October

We will be reviewing applications and interviewing on a rolling basis, so early applications are encouraged.

Responsibilities

Strategic HR Leadership

• Develop and execute the overall people and culture strategy aligned with Hatch’s overall vision, values and organisational strategy.

Organisational Culture & Employee Experience

• Work with the CEO to champion a values-driven, inclusive, and purpose-led culture that supports employee engagement and well-being.

• Design and oversee initiatives to enhance employee satisfaction, psychological safety, and workplace trust.

• Lead initiatives that reinforce cultural norms and behaviours aligned with organisational values.

Diversity, Equity & Inclusion (DE&I) Leadership

• Develop and lead the Hatch’s DE&I strategy

• Set DE&I KPIs; monitor progress and report to leadership in the quarterly board papers.

• Set up and work with an internal DE&I working group to implement DE&I Strategy 

• Organise training and education programmes on unconscious bias, inclusive leadership, and anti-discrimination.

• Oversee equitable hiring, compensation, promotion, and development practices.

Employee Relations & Engagement

• Act as a senior point of contact for complex employee relations matters.

• Build systems for transparent communication, feedback, and conflict resolution.

• Analyse quarterly engagement surveys and eNPS score data and develop action plans for improvement.

Governance, Compliance & Reporting

• Deliver reports on key people and culture metrics to the Senior Leadership Group (SLG) and Board, ensuring data-driven insights support strategic decision-making.

• Ensure all people-related policies, procedures, and contracts are regularly reviewed and updated, aligning with organisational needs, values, and current employment legislation.

• Maintain compliance with employment laws and regulatory requirements, minimising organisational risk and promoting ethical practices.

• Support the organisation in responding to emerging workforce-related risks.

• Develop and manage the people and culture budget annually

Compensation and Benefits

• Ensure our pay, benefits and progression framework support employee well-being and align with DE&I principles.

Learning and Development

• Identify skill gaps and oversee the creation of learning strategies to support upskilling and reskilling.

• Promote a continuous learning culture and leadership development at all levels.

Talent Attraction, Management and Succession Planning

• Lead the design and execution of robust talent acquisition, development, and retention strategies.

• Oversee performance management frameworks to drive growth and accountability.

• Continually develop Hatch’s employee value proposition to build Hatch’s brand as an employer of choice 

• Further develop our performance management framework to encourage high performance, professional development and values alignment

• Support and enhance our approach to leadership development and succession planning and providing support and advice to the team and managers to navigate these

HR Operations

• Act as owner of the Factorial HR system, ensuring data accuracy, functionality, and ongoing optimisation.

• Review and approve staff expenses in line with Hatch’s policy.

• Oversee all onboarding and offboarding processes, ensuring a smooth employee experience across the lifecycle.

• Manage changes to staff working hours, salaries, and contractual terms.

• Lead and coordinate recruitment processes, including job postings, candidate management, interviews, and offers.

Person Specification 

Skills

• An all rounder, able to develop a big picture vision and deliver on the details

• A keen eye for identifying talent and passion for developing people (in both their professional and personal growth)

• A focus on diversity and inclusion as a competitive business advantage

• Ability to build authentic relationships across a diverse group of stakeholders 

• Excellent communicator on all levels with demonstrated empathy and strong interpersonal skills

• Analytical skills and and ability to make, and support others to make, data-informed decisions

• Project management skills

• Problem-solving skills

Experience

• Proven experience in a similar leadership role, preferably within the social enterprise or nonprofit sector

• Demonstrated experience in developing and implementing people and culture strategies, talent management, and performance management programmes

• Leadership of end to end employee life cycle

• Partnering with business stakeholders across a whole organisation, especially senior stakeholders

• Leading people & culture project rollouts

• Developing a positive performance culture

• Experience with recruitment and HR systems advantageous

Royal Star & Garter are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we’re looking for a skilled and motivated Fundraising Assistant.

We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role.

This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group.

This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter’s other Homes as needed.

Purpose of the role

1. To provide excellent customer care to all donors, delivering optimum supporter journeys working effectively with the wider team within the Royal Star & Garter (RSG) group 
2. To manage all associated fundraising payment processes and procedures and work effectively with finance to manage safe and effective banking and reconciliations
3. To provide fundraising support across the department and locations of our services in respect of a range of activities including fundraising events
4. To support the High Value Events & Corporate Manager in time bound projects as and when necessary

Supporter care

• To be proactive in enabling the supporter journey with timely communications (phone, email and letters) and clear stewardship with both existing and new donors
• Ensure effective frontline support and response for donors across a range of incoming systems
• Ensure donation processes and procedures are adhered to and executed in a timely manner, in accordance with guidelines – updating those wherever required with approval by the RSG Fundraising Officer.

 Donations and data entry

• Ensure that the fundraising CRM database is up to date and that supporters contact and financial data is accurate, including creating new records
• Complete weekly banking and allocation tasks in accordance with the approved process, liaising with the finance department to ensure that all batched income is allocated correctly
• Data inputting on the CRM to include: regular giving, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations
• Filing and management of paperwork, ensuring due diligence and security measures are followed.

Fundraising & volunteer support

• To provide active support to a range of events including: managing participants, sending information, monitoring online giving pages and on the day set up and pack down
• To directly source donated items and contributors to support fundraising events including raffle/auction prizes and coordinating suppliers, stallholders and entertainers 
• Coordinate and communicate with volunteers for events and corporate volunteering days and activities, ensuring they are briefed and supported
• To support any regular mailings or email contact to supporters, assisting with the cleaning and compliance of data once an agreed annual schedule is in place regular.

Other

• To manage all aspects of incoming fundraising post and dedicated inboxes along with outgoing mailings
• Ensure general department are kept up to date including attendance at meetings within RSG group wherever possible
• To be conversant with relevant fundraising legislation and the guidelines of the Fundraising Regulator and the GDPR
• To undertake other duties as may be required and which are consistent with the nature of the role.
   

Knowledge and experience:

• Experience of working in a customer focused environment, preferably within fundraising
• Good working knowledge of CRM database
• Experience of banking processes and consistent financial reconciliation 
• Ability to manage a busy workload meeting deadlines
• Experience of working on own initiative and as part of a team
• Experience of supporting fundraising events, including logistics and on-the-day delivery (desirable)
• Experience of coordinating or working with volunteers, including corporate groups (desirable).

 Skills:

• Excellent communication skills including written (and email) and on the phone
• Excellent attention to detail with a good eye for numbers 
• Excellent general IT skills including Word & Excel
• Good relationship building skills and an ability to work across teams creating strong internal networks
• Strong organisational skills with the ability to manage multiple tasks in a live event environment
• Confidence in engaging with a range of stakeholders, including participants, local businesses, and community groups.

 Personal characteristics should include:

• A consultative approach to solving problems
• Planning and organising; schedules activities effectively
• A positive upbeat attitude
• Effective team player
• Role model our values in all aspects of work
• Flexible and adaptable, with a willingness to work occasional evenings and weekends to support events.

We reserve the right to update and amend your job description to ensure it accurately reflects the role.