Head of client services jobs

The Director of Service Delivery is a senior leadership role responsible for ensuring Emerging Futures’ services are safe, high‑quality, and financially sustainable nationwide.

The role oversees supported housing for people experiencing homelessness and substance use, as well as community‑based coaching, peer support, and therapeutic programmes.

The postholder will lead large, geographically dispersed services through change and growth, using a compassionate, trauma‑informed, and values‑led approach alongside strong accountability and data‑driven decision‑making. At a pivotal time for the organisation, the role focuses on strengthening systems, leadership capability, and assurance in response to regulatory change and organisational learning.

This is a home‑based role with significant national travel, providing visible leadership and building strong relationships across diverse, remote teams.

Join Disability Law Service and help empower Deaf and Disabled people to access justice. Support our vital work by playing a key role in strengthening our finance and administrative functions. 

Disability Law Service is a Deaf and Disabled Peoples Organisation providing free legal advice and representation to Deaf and Disabled people across England and Wales. We work to promote equality, inclusion, and access to justice through high-quality legal advice, welfare benefits support, and systems change work. Our work is grounded in the social model of disability and is focused on tackling discrimination and structural barriers faced by Deaf and Disabled people. 

Purpose of the role 

To support the financial and administrative operations of Disability Law Service, ensuring accurate financial management and efficient day-to-day organisational support. 

You will manage bookkeeping, legal aid billing, financial records, and general administrative processes, supporting the smooth running of organisational systems and compliance requirements. 

Key responsibilities 

• Manage bookkeeping, invoices, payments, and reconciliations 

• Take responsibility for billing processes and financial records 

• Prepare month-end adjustments (including accruals and prepayments) 

• Maintain accurate financial systems in line with charity and legal aid requirements 

• Support audit and compliance processes 

• Provide general administrative support 

• Use finance and office systems accurately and efficiently 

What we offer 

• Opportunities to develop experience in finance, administration, and legal processes within a charitable setting

• A supportive and inclusive working environment within a committed and experienced team

• A varied role where your work directly supports access to justice for Deaf and Disabled people.

Equality, diversity and inclusion 

We welcome applications from everyone and are particularly keen to support Deaf and Disabled people to join and develop within our organisation. We are a flexible employer committed to creating an inclusive environment in which everyone can thrive. 

To apply

To apply, please upload your CV and a supporting cover letter (up to 2 pages) outlining your suitability for the role via CharityJob. Please make sure you have fully read the Job Description and Person Specification before applying. 

Title: Active Recovery Practitioner
Place of work: The Southmead Project, BS10 6AS and various locations around Bristol and Somerset
Interview date: Tuesday 9th June

The Southmead Project:

The Southmead Project is an equal opportunities employer providing free specialist trauma counselling and support for adult survivors of abuse across Bristol and surrounding areas. Our recruitment is done in line with safer recruitment practices. We welcome people of any race, ethnicity, gender identity, sexual orientation, class, ability, language, religion and cultural background. We value the differences between people and affirming each person as an individual.

We value our team very highly and pride ourselves on being a supportive employer. We provide the following benefits to encourage every staff member to have a supported, well-rounded and enriched working experience:

● Paid supervision for 1.5 hours per month, with an external clinical supervisor
● Line management for 1 hour per month
● Training budget of £500 per year to spend on relevant training of that person’s choice
● Employer pension contribution of 5%
● Generous annual leave allowance and paid sick leave
● Cycle to work scheme
● Optional private counselling for up to 12 sessions per year with an external counsellor of that person’s choice

We also support employees with reasonable adjustments through the Access to Work scheme.

The Active Recovery Project gives adult survivors of abuse the opportunity to take part in community-based activities. It provides a safe and supportive space for clients to participate in a variety of group activities with others who share or understand their experience and develop peer relationships, resulting in increasing confidence and reduced isolation.

The activities are based on ideas from our members and include water-based activities (such as rowing, canoeing, sailing and kayaking), surfing, trips to community spaces and creative sessions (such as arts and crafts). Activities take place every week. Each activity will last approximately 2.5 hours each. Members can attend the group sessions for up to 18 months.

The current Practitioner has said:

“The decision to leave this role has been so difficult, the team are so lovely, caring and supportive. In the role I have got to go surfing, walk alpacas and make a bowl on a pottery wheel. Sometimes I honestly can’t believe it’s my job. I have learnt so much and got to work with some of the most wonderful and inspiring people. There are countless moments at groups that I will never ever forget - some of my most amazing moments in life have come at work and that doesn’t happen very often!”

Job Purpose:

The Practitioner role requires working as part of a small team and they will help prepare and deliver two Active Recovery sessions per week, in Bristol and Somerset. The Somerset group runs on a Tuesday and the Bristol group runs on a Wednesday. During the sessions, the Practitioner will be responsible for using a trauma-informed approach to support clients who become dysregulated or need emotional support.

Principal Tasks:

1. Together with the rest of the Active Recovery team, to provide initial trauma-informed assessment phone calls and/or meetings with potential members as part of the registration process for Active Recovery. This includes assessing need, risk and suitability for the service using a trauma-informed approach.
2. To support the Active Recovery Lead in creating safety plans and tailoring activity sessions where appropriate. These will be informed through relationships with members and the initial assessment phone calls.
3. Support the Active Recovery Lead in planning trauma-informed sessions for members.
4. Support the setting up, delivering and debriefing about activity sessions with members and volunteers. Ensuring members are clear on each session's ground rules and safeguarding processes, using the Member’s Agreement.
5. Provide trauma-informed face-to-face support to members at sessions who may become overwhelmed or require help dealing with flashbacks and dissociation.
6. To support volunteers with safeguarding queries and ensure safeguarding procedures are followed, including being the Safeguarding Lead at activity sessions if the Active Recovery Lead is not there and escalating any onward safeguarding referrals and queries to the Southmead Project Designated Safeguarding Lead.
7. Support the Active Recovery Lead with management of volunteers for the project.
8. Develop and maintain an Active Recovery community through email, phone calls, texts and in person.
9. Be the key person in ensuring that members have all the information and resources needed to get to the sessions - building a relationship of trust with members, using Spond, email, texts and calls, creating Canvas, figuring out transport logistics.
10. Support the project’s aim to have the members’ voices at the heart of the project.
11. Contribute to the development of outcome processes in line with the Southmead Project and its funders’ requirements.
12. Maintain positive relationships with partnership organisations for the project.
13. The Practitioner will not have budget responsibility but will ensure that their own personal expenses (mileage/parking) is within the budget for the project, keeping accurate records.
14. Record data accurately and in a timely manner on Oasis.
15. Attend monthly one-to-one line management meetings with the Head of Active Recovery.
16. To attend monthly one-to-one clinical supervision with a Supervisor who is approved by the Southmead Project. Supervision is a requirement of this charity as an organisational member of the British Association of Counselling and Psychotherapy.
17. To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.
18. Follow the Southmead Project policies, procedures and professional code of conduct as outlined in the Staff Handbook.
19. All members of staff, paid and unpaid, are required to undergo the enhanced level of Disclosure and Barring Service check

Please see documents for full job description and person specification.

Job Title:

Front of House, Concierge/Receptionist

Team/Department:

House & Conferencing / Finance & Services

Hours: 

Job Share – 25 Hours per week (0.625 FTE)

Salary Range:

£32,000 - £35,000 FTE per annum

Contract:

Fixed Term to Permanent (12 Months)

Reporting to:

House & Conferencing Manager

Other Key Relationships:

Director of Finance & Services

House Maintenance Manager

HR & Compliance Officer (Health & Safety)

All Tenants and Staff of Mothers Union

Mothers Union 

Mothers’ Union is a women-led, international Christian movement dedicated to ending poverty, violence and social injustice in communities in the UK and around the world. 

Active for 150 years, with over 4 million members in approximately 84 countries, we work with people of all faiths and none, transforming lives, strengthening families and communities, and advocating for meaningful change.

Rooted in kindness, faith and compassionate action, we strive to create a better future where everyone has the opportunity and resources to thrive.

Role Purpose

The Front of House & Security staff play a pivotal role within the Head Office of Mothers Union, called Mary Sumner House, acting as the primary point of contact for all visitors, tenants, and clients. This role is responsible for delivering a professional, secure, and high-quality front-of-house experience while supporting the smooth day-to-day operation of a busy conference and office environment within a Grade II listed building in Westminster.

The postholder will ensure the effective coordination of meeting room bookings, uphold security and health & safety standards, and contribute to maintaining an exceptional environment that reflects the organisation’s values. Working independently and collaboratively, they will support the broader facilities and tenant management and conference operations.

Core Responsibilities

· To provide a professional, welcoming and secure “front of house” service for Mothers’ Union, acting as the first point of contact for all visitors, members, guests, tenants and clients.

· To maintain the security of the building and staff by monitoring access, CCTV and emergency procedures.

· To assist with meeting-room bookings.

· To deliver exceptional customer service and a premium experience for all tenants, clients, guests and VIPs.

· To maintain a safe, secure, welcoming and immaculate environment in line with brand standards and health & safety protocols.

Detailed Tasks

Front of House / Reception

1. Welcome visitors, guests, tenants and clients warmly and professionally, ensuring a first-class, personalised and memorable experience for every arrival and departure.
2. Manage VIP arrivals and departures with seamless, attentive and personalised service.
3. Greet and assist professionally; provide information, directions, to desired locations and general support as required.
4. Answer mainline overflow calls, in addition to routed room booking calls and respond to emails courteously, promptly and efficiently, redirecting or handling enquiries appropriately.
5. Deal with any queries or concerns from guests/clients with professionalism and problem-solving skills.
6. Create and maintain positive rapport and excellent professional relationships with guests, clients, tenants and team members.
7. Ensure all internal and external clients feel valued and supported at all times.
8. Receive, and distribute incoming post and deliveries acting as the building’s Post Master to include franking the outgoing MU related post.
9. Maintain general tidiness, cleanliness and a professional standard in all front-of-house areas and customer suites.

Security

1. Sign in all visitors and issue access passes to contractors in accordance with building procedures.
2. Maintain lobby presence and ensure entrance doors are covered at all times.
3. Assist in emergency situations (including fire evacuations, incident isolations and drills) and ensure common areas and fire exits remain clear.
4. Understand and strictly adhere to health & safety policies, security measures, building access control protocols and SOPs.

Conferencing & Meeting Room Support

1. To handle enquiries, take and manage bookings for meeting rooms.
2. In the absence of the Conference Manager, cover bookings, administration and liaison with the facilities team to ensure rooms are set up correctly with refreshments and AV equipment.

General MU Operational Support

1. Contribute to the continuous improvement of front-of-house services and operational processes within Mary Sumner House.

2. Undertake any other duties as may reasonably be required by your Line Manager or Department Director, in line with the scope and responsibilities of the role to support the wider organisation.

Working for Mothers Union

Detailed package, benefits and wellbeing package:

· 5 weeks holiday a year, with additional paid leave when the office closes over the Christmas Break (pro rata for part-time staff) given at the discretion of Mothers’ Union

· 2 days paid volunteering leave (pro rata for part-time staff)

· Employer pension scheme with 7% employer contribution

· Enhanced maternity, paternity and adoption leave and pay

· Employee Assistance Programme including Virtual GP and Coaching

· Life Assurance

· Annual Season Ticket Loan

· Bike purchase salary sacrifice scheme (Cycle2Work)

· Eye care voucher and an allowance towards glasses

Work Location/Hybrid Working Pattern

This role will be based at our Head Office in central London and does not fall under the organisational hybrid working policy due to the nature of the position.

Working pattern is flexible for the right combination of individuals, and will be agreed in conversation with the other candidate due to the nature of the job share.

We are looking to cover the hours of 8am to 6pm, Monday to Friday ideally split into morning and afternoon shifts to allow lunchtime cover, flexibility during busier periods and sustainability to provide appropriate cover for each other during periods of annual leave.

How to Apply

Please use your CV and cover letter as an opportunity to tell us a bit more about who you are as a person. We want to understand how you as an individual are going to be a great fit for this role.

We will be scheduling first round interviews as candidates apply, we will then complete a round of second interviews with a shortlist of candidates once the advertising has closed, with the view to appointing the role as soon as possible after that.

Application Deadline – 31st May 2026

Right to Work

Employment right to work checks are mandatory and a legal requirement to work in the UK before you are employed. Mothers’ Union unfortunately, is not in a position to offer sponsorship for visas and all applicants will need to have, and be able to prove, the right to work in the UK on a permanent basis or for at least the duration of the fixed term of 12 months.

DBS Checks

This vacancy is subject to a DBS check if you are successfully selected.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Diversity & Inclusion

Mother’s Union is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds to apply for this role.

We are committed to being an inclusive and welcoming place to work to achieve greater results for the community we support. We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

Safeguarding Policy

Mother’s Union has its safeguarding principles embedded in all services we provide in Britain & Ireland. Mothers’ Union is committed to promoting a safer environment and culture for all involved in our projects, programmes, initiatives and activities. So that this can be achieved, it is essential to understand that this policy applies to everyone working on behalf of Mothers’ Union, namely senior managers, board of trustees, paid staff, volunteers, members, affiliates and contracted consultants.

Person Specification

AREAS AND CRITERIA

ESSENTIAL

DESIRABLE

Skills and Experience

Minimum 2 years’ experience in a corporate, administrative or luxury hospitality role

Experience in front of house and reception procedures, within a conferencing environment

General understanding of the charity sector and what motivates the individuals that choose this line of work

Strong IT skills, including high levels of proficiency in all aspects of Microsoft Office, especially Excel 

Experience using and interacting with iVVy (Conferencing Management) and Dynamics 365 (CRM Database)

Impeccable personal presentation; confident, welcoming and professional demeanour

Strong customer-service focus with genuine interest in people; friendly, calm and approachable

Strong communication and interpersonal skills for communicating face-to-face, in writing and by telephone with individuals at all levels

Excellent organisational, and time management skills

Evidence of working in a team and contributing to a diverse and collaborative working environment

Experience of liaising with, negotiating and managing relationships with external organisations, teams, and individuals

Personality Characteristics

ESSENTIAL

DESIRABLE

· To have a genuine commitment to the values and ethos of the Mothers Union as a Christian faith-based movement

A great team player with a pro-active, confident, and positive approach and the ability to contribute to a culture of collaborative working

The ability to work with good humour, tact, and diplomacy and to maintain confidentiality

· Positive attitude

· Ability to meet deadlines, and to work under pressure when required

Attention to detail and accuracy

Proactive and able to work well independently as well as part of a team

Passionate about achieving excellence through continual learning

Are you a strategic, purpose-driven leader? Ready to shape policy, influence public discourse, and make a real impact? If this sounds exciting, then this could be the role and organisation for you! Day One is on an exciting journey of growth and expansion as we increase our impact and reach more people affected by serious and life changing injury. We are looking to recruit an experienced Head of Policy and Public Affairs to join our team who can shape and help lead the charity’s external positioning, policy engagement and thought leadership activity across the UK. You will work closely with the CEO, other Directors and Heads of Service to develop and execute a three-year plan to develop our voice, influence and reach. 

This is an exciting opportunity for someone committed to supporting the charity in its next phase of growth. Day One has always punched above its weight as a start-up charity, and now, into its fifth year of operation as a national charity, our voice is becoming more important than ever. 

Day One’s development has been fast-paced, roles broad, and the culture has fostered autonomy and flexibility in senior roles. As the needs of the organisation evolve, this remains important but it is also now essential that we build a team with the capability and capacity to carry out robust, longer term scoping and planning in order to implement our new strategy and to create further opportunity for influence around the impact, care and support needs of people affected by serious and life-changing injury. 

More About You 

You’ll be an ambitious, dynamic, politically astute changemaker with: 

Senior experience in public affairs, policy, or government relations. A strong record of delivering successful, outcome-driven campaigns. Excellent communication skills with a flair for impactful messaging. A collaborative, tenacious attitude and drive to make a difference. An established network and the credibility to influence. Willingness to travel as part of your role. 

What You Will Bring 

You might come from a charity, public sector or values-led organisation, or from a commercial role where people and purpose have been at the heart of your work. You may already have experience marketing services, campaigns or causes, or be ready for a step up with more ownership and responsibility. What matters most is your ability to work with empathy, bring ideas to life, and help people find, trust and access support when they need it most.

In your first six months, you will develop key relationships, scope the workplan and, in conjunction with colleagues, begin to build the evidence base needed for delivery of the ‘Voice’ element of our new strategy. 

You will use our flagship annual campaign - Major Trauma Awareness week (MTAW) as a platform for expansion of our voice and influence work. You will work closely with the Head of Lived Experienced and Social Research to ensure that we are able to develop a sound evidence base from which to grow our influence and reach. 

Beyond the first 6 months you will: 

• Design and begin to implement an impactful influencing plan, identifying horizon scanning opportunities to influence and raise our profile. 

• Utilise own assets and organisational assets, including the CEO, SLT and Heads of Service, to deliver this element of the new strategy. 

• You will build highly credible and impactful relationships with a variety of stakeholders. This will include policy makers in national and local government officials, politicians, the health and social care sector, clinicians specifically the trauma care and rehabilitation space, as well as other third sector organisations, think tanks and commercial organisations connected to recovery after serious and life-changing injury.

• Play a significant role internally and externally in communicating the organisation’s policy position, raising organisational brand.

• Work closely with others in the SLT and ELT on developing our thought leadership and translating this into published blogs and comment pieces yourself and for others - disseminating our shared ideas, evidence base and compelling stories of impact and recovery.

• Working closely with the Director of Income and Engagement, you will support their team’s expertise and credibility, helping them to generate income though speaking engagements, campaigns and key storytelling pieces. 

How to apply 

Please upload your CV and supporting cover letter to Charity Jobs outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post.

For more information, please refer to the attached recruitment pack.

Closing date: 15th May 2026 

Interviews:  

First stage virtual: w/c 25th May 2026 

Second stage in-person (Leeds): w/c 1st June 2026 

Age UK Westminster (AUKW) is the leading charity for older people in the City of Westminster supporting the over 50s in aspects of later life including, loneliness, isolation or poverty, by delivering vital advice, befriending, group activities, digital inclusion and practical services to thousands of older people.

Join our senior management team at Age UK Westminster as the Head of Services. We seek a dynamic and innovative leader to further our progress in supporting older people.

The ideal candidate will have a proven track record in strategic planning and service development, as well as fostering partnerships with local stakeholders, including statutory bodies.

Essential qualifications include strong staff management and project development experience, knowledge of older people’s services, adeptness in external liaison and quality assurance, and excellent communication skills.

If you are passionate about making a difference and have the experience we need, we would love to hear from you.

Due to the large number of applicants, we regret we shall not be able to write personally to applicants who are not shortlisted. Therefore, if you have not heard from us, please presume that on this occasion your application has been unsuccessful.

Age UK Westminster is an equal opportunities employer. We encourage applications from all sections of the community.

Head of Fundraising & Partnerships

Salary band: c. £60,000 per annum, negotiable based on experience

Reporting to: CEO

Key leadership role in a dynamic, friendly charity transforming young people’s lives in London.

Construction Youth Trust is an ambitious, impact-led organisation pushing the boundaries of how charities work in partnership with business to create social change. We are seeking a dynamic and motivated fundraising leader to join our Senior Leadership team as Head of Fundraising and Partnerships. A genuine passion for social mobility is essential, as well as a deep commitment to creating effective charity-industry partnerships that drive social impact. This is a key external facing role with responsibility for fostering strong partnerships with our funders and supporters.

Social mobility is at the heart of Construction Youth Trust, and our mission is to enable young people achieve their full career potential through meaningful early engagement with employers in an important growth industry. We prioritise young people from low-income backgrounds and under-represented groups and those facing significant barriers to employment. Through our long-standing partnerships with employers in the built environment sector (over 200+ across London), we connect young people to relatable role models, world of work experiences and ultimately rewarding jobs and apprenticeships. The built environment sector is at the forefront of achieving net zero and future economic growth, offering young people substantial opportunity for career progression.

The role

Construction Youth Trust is in a strong financial position with an excellent Fundraising & Partnership team, supported by well-established systems. We already have a strong pipeline in place to meet our fundraising targets (£2M - £2.5M p.a.) This is an opportunity for a Senior Fundraising Leader with the skills and experience to consolidate and build on this success. We are looking for someone with the drive and experience to help the Trust meet our ambition to significantly increase opportunity for disadvantaged young people within the build environment.

We are seeking a Head of Fundraising & Partnerships with a strong desire to play an active Senior Leadership role and contribute to the Trust’s wider strategy, governance and day-to-day charity management. There is the opportunity to play a significant role shaping and steering the Trust’s next business planning cycle. Ideally, the post-holder would be willing/able to deputise for the CEO and the salary offered to the successful candidate will be dependent on experience and level of responsibility.  There is significant headroom at the Trust for a fundraising leader who is looking to take on a more strategic role within this dynamic charity, either immediately or with structured development and support.

How do I apply?

If you are an ambitious fundraising leader and are passionate about transforming the life chances of young people, please send your CV and your supporting statement (no more than 500 words) explaining why the role interests you and how/where you meet the person specification. Short-listed candidates will be asked to complete our application form in due course, but if you are interested in this role we are keen to hear from you as soon as possible.

Closing date: 5pm 14th May. However, we strongly recommend that you send your CV as soon as possible as we will reach out to potential candidates as we receive suitable applications and could close the application deadline earlier if a successful candidate is found.

We will hold 2-stage interview process with first interviews planned for week commencing 18th May.

You can access Job Description, and Person Specification for this role directly via this Charity Jobs page.

We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from ethnic minority backgrounds and/or those with a lived experience of the young people we support.

If you have not heard from us 2 weeks after the application closing date your application has been unsuccessful at this time.

Benefits and entitlements:

You’ll be eligible for many of our benefits including:

• 25 days annual leave per year (pro rata for part-time or any period less than 1 year) which increases by a day each year after 2 years’ service up to a maximum annual leave entitlement of 30 days per year

• Discretionary “Day for You” as an additional well-being day

• Opportunity to take a 6-week sabbatical after 3 years of service

• The Trust’s contributory pension scheme after three months – The charity will match your employee contribution up to 7%

• All travel expenses covered over and above your regular commute to and from work. Any extra travel for  work purposes will be reimbursed.

• Access to Workplace Options EAP (a provider of employee support services)

• Opportunity to Work from Home (in line with Trust policy)

• Opportunity to take part in the wider team’s wellbeing and social activities

• A supportive Training and Development policy which encourages colleagues to develop as professionals and achieve relevant qualifications (e.g. CIOF’s Certificate in Fundraising).

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We will only consider candidates for employment that share this commitment. All roles are subject to safer recruitment practices, and this position will require an Enhanced Disclosure with Barred list check from the Disclosure and Barring Service (DBS).

Job Role: Head of People

Salary: £55,080 per year

Hours: 37.5 hours per week

Contract type: Permanent

Location: Bath

Additional information:

• The role will involve occasional evening working, including attending board meetings from time to time.
• Some travel across our South West area of operations will be required as part of the role.

This vacancy will close on 18th May 2026, and shortlisted candidates will be invited to first‑stage interviews on 26th May 2026.

About Julian House:

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

About the Role:

The Head of People is a pivotal role at the heart of Julian House, shaping the organisation through its most important asset, its people. As a key member of the Senior Leadership Team, reporting to the Chief Executive, you’ll lead our people strategy, culture, and workforce development, ensuring we have the capability, capacity, and values‑led culture needed to deliver our mission.

This is an exciting opportunity for a strategic and compassionate leader who understands how great people practices drive social impact. You’ll provide senior leadership across HR, recruitment, volunteering, organisational development, and culture, helping to build a high‑performing, inclusive organisation where people feel supported, empowered, and able to thrive in a demanding environment.

You’ll play a critical role in embedding Julian House’s values, strengthening leadership capability, and creating a positive workplace where staff and volunteers feel engaged, valued, and proud of the difference they make. This is a rare opportunity to lead meaningful change and help a mission‑driven charity continue to grow and succeed through its people.

Please refer to our application pack and job description for full details around the role.

What you’ll be doing:

• Lead and shape our People Strategy, ensuring it aligns with our organisational goals, values, and long‑term ambitions, and that our people are fully supported to deliver meaningful impact.
• Build leadership capability at every level, designing and embedding leadership and management development programmes that support confident, values‑led leadership across the organisation.
• Oversee recruitment, HR operations, volunteering, and people processes, working closely with the HR Manager and wider People Team to deliver high‑quality, responsive support.
• Champion robust, modern employment policies, ensuring they remain legally compliant, up to date with best practice, and reflective of Julian House’s values and culture.
• Coach and advise leaders, providing trusted guidance that builds confidence, strengthens people‑management skills, and supports teams to thrive in a demanding environment.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

What we’re looking for:

• Significant senior‑level experience in People / HR leadership, with a proven track record of overseeing employee relations, people operations, and leading cultural and organisational change.
• Strong knowledge of HR best practice and employment law, alongside experience in organisational development, workforce wellbeing, and using people data and insights to inform decision‑making.
• Strategic and forward‑thinking, with the ability to translate vision into practical, impactful actions that support teams and strengthen organisational performance.

There are many great reasons to join our team!

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
• 30% staff discount at Julian House charity shop
• A generous and competitive pension scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• Great opportunities for career development and free monthly training sessions from experienced facilitators
• For all the fantastic and valuable work, you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

As the Interim Director of Services, you will join our Leadership Team as the driving force behind our service delivery and performance, cultivating an inclusive and supportive culture.

The successful candidate will bring strong operational leadership and a deep understanding of mental health services. They will be committed to building trusted, empowered teams and strengthening authentic partnerships that reflect the diversity and needs of our local communities.

The Interim Director of Services will have overall responsibility for the strategic oversight and operational management of MindTHNR services, ensuring services are user-led, safe, evidence-based, and sustainable. Working as part of the Leadership Team and reporting directly to the Chief Executive, you will champion the internal culture at MindTHNR, specifically driving forward our commitment to being a truly anti-discriminatory and inclusive organisation and creating space for honest conversations and feedback.

We are looking for a candidate who has demonstrable experience in a senior operations role and is excited by the challenge of leading high-impact and successful operations teams.

About the role

Our exciting three year strategy sets out our ambitious goals to drive impact at scale for victim-survivors. We are now looking for an exceptional candidate to lead some of our financial services relationships and consultancy work and support SEA in its mission to raise awareness of economic abuse and transform responses to it within the financial services sector.

Working closely with colleagues across SEA, you will foster and maintain relationships across the financial services sector, seeking opportunities to generate income for the charity and supporting our Head of Financial Services to deliver lasting change and impact.

Together we can transform frontline financial services, in practice, product and process, and save lives.

About you

At SEA we put the lived experience of victim-survivors at the heart of all that we do, including our work with financial services firms. You will be a subject matter expert on customer vulnerability and financial services firms’ regulatory requirements, as well as having a thorough understanding of industry rules and good practice. You will combine this with experience of working with vulnerable customers, including victim-survivors and bring expertise on economic abuse to ensure this is embedded within financial services’ firms’ responses.

About SEA

We are the only UK charity dedicated to raising awareness of economic abuse and  transforming responses to it. We work to save lives and stop economic abuse forever.

Our vision is a world in which all women and girls achieve economic equality and can live their lives free of abuse and exploitation. Not only surviving but thriving.

Our mission is to raise awareness of economic abuse and transform responses to it.

To achieve this, we must ensure that the policies and practices of financial services firms, domestic abuse support services, public services and government reflect the needs of all victim-survivors of economic abuse.

We are  committed to centring victim-survivors in all that we do and broadening our understanding of the needs of survivors, particularly those who are marginalised within society. We work alongside the Experts by Experience - a group of victim-survivors whose voices and experiences shape our work.

Our primary focus is on influencing the women’s, public and financial services sectors, to create a model for improved support for victim-survivors of economic abuse, calling on government to facilitate these changes and work with them to improve their systems and practice.

What we offer

• 25 days annual leave plus Statutory Bank Holidays
• Home working (UK based)
• Flexible working 
• 5% Employer Pension Contribution 
• 5 Wellbeing Days
• Reflective practice
• Employee Assistance Programme 
• Enhanced sick pay, family leave and carer’s leave 
• The chance to be part of our highly professional, supportive team

To apply

Please apply via our website

Applications open from 9 April and close at 11.59pm on 7 May 2026. Interviews will take place virtually, week beginning 1 June.

Direct applications only – no agencies please.

Surviving Economic Abuse (SEA) is committed to developing an inclusive team which reflects the diversity of the communities we support. Our culture celebrates diverse voices, and we particularly encourage applications from Black and minoritised applicants and disabled applicants who are under-represented at SEA.

SEA is a Disability Confident Committed, and Kinship Friendly Employer.

About the role

Imperial College Union is seeking a Building Co-ordinator to play a central role in the day-to-day operation of the Beit Building, one of the Union’s most active and diverse spaces. This is a hands‑on operational role that sits at the heart of student life, ensuring that the building is safe, welcoming and ready to support a wide range of student, staff and commercial activity.

Working closely with the Head of Commercial Services, Duty Managers and a wide network of internal and external stakeholders, the Building Co-ordinator will ensure that building activity runs smoothly from first enquiry through to delivery. This role also leads the Welcome Desk function, providing a consistently high standard of service and information to all building users.

The post is offered on a full-time, permanent basis, working a 35-hour week across any five days out of seven, including some evenings and weekends in line with operational needs.

What you would be doing

You will coordinate the day-to-day operation of the Beit Building, ensuring all spaces are safe, well presented and available to support student, staff and commercial activity. As the first point of contact through the Welcome Desk, you will provide clear information and high‑quality customer service, while maintaining oversight of access systems, key control and building security. You will carry out regular building checks and ensure that any issues are promptly reported and followed up.

You will manage and coordinate bookings across the building, using the digital room booking system to ensure effective use of space. This will involve liaising with internal and external clients to confirm booking details, coordinating room set‑ups and pack‑downs, and supporting Duty Managers with smooth event handovers when required.

You will lead and support the student Welcome Desk team, including recruitment, training and day‑to‑day coordination, helping to create a welcoming and inclusive environment. You will also work closely with the Health, Safety and Facilities Manager and College Estates to support compliance, report maintenance issues and contribute to improvements in building operations and user guidance.

Please see Job description for full outline of duties. 

What we are looking for

We are looking for a proactive and organised individual with experience coordinating building or operational services in a customer-focused environment. You will have experience supervising staff or volunteers and be confident managing multiple priorities in a busy setting.

You will bring a strong understanding of building operations, space management and health and safety expectations within a large, multi-use environment. Excellent communication skills and a collaborative approach are essential, as the role works across a wide range of teams and stakeholders.

You will be comfortable using digital booking and reporting systems, have a strong commitment to equality, diversity and inclusion, and be motivated by supporting a positive experience for students and visitors. Experience of working in a Students’ Union or higher education environment, or familiarity with room booking systems, would be an advantage.

Please see Person Specification in Job Description for full outline of duties.

What we can offer you

Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes, and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we encourage you to get in contact. It’s a brilliant place to work.

As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:

• flexible working hours
• generous pension scheme
• 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
• bicycle loan scheme
• season ticket loan
• health benefits
• excellent professional development opportunities and many more.

More information can be found on the Imperial College Benefits page (see website for details).

Further information

To apply for the role please complete the online application form.

We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You will not be required to attach a CV. Please also refrain from including your name in your supporting statement.

Should you require any further details on the role please contact the People team (see website for details).

Closing date: 25 May 2026

Interviews expected to take place week commencing 8/15 June 2026

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible.

As part of our commitment to sustainability, every role within Imperial College Union contributes to our environmental and social goals. This includes actively participating in initiatives to reduce waste, conserve energy, and promote eco-friendly practices within every department.

Are you ready to lead something from the ground up? Help us create REST – a new daytime drop-in hub focused on recovery, support and conversations held over a good cuppa!

We are looking for a compassionate and reliable Community Services Manager to help create and lead the REST Hubs Service across Ipswich and Bury St Edmunds, ensuring the delivery of safe, high-quality and holistic support for individuals accessing the service who may be experiencing mental distress.

Located in central Ipswich and Bury St Edmunds, you will oversee both services, proactively developing both sites into recognised wellbeing hubs within their local communities, building strong partnerships and creating accessible pathways into wider wellbeing support.

You will be responsible for the operational delivery of both sites, including recruiting and managing 6 members of staff, partnership development, contract compliance and reporting, managing health & safety alongside ongoing service development in line with commissioner expectations.

At Suffolk Mind, our mission is to make Suffolk the best place in the world for talking about and taking care of mental health. 

 
Key information:

· Hours: 37 hours per week

· Work pattern: 9am – 5pm, Monday – Friday

· Salary: £32,480.00 - £36,032.50 per year

· Location: Ipswich & Bury St Edmunds

· Transport: Driving licence and own transport is essential as travel will be required between both sites

· Contract type: Fixed term until 31st March 2027 (subject to service contract renewal)

Why work for Suffolk Mind?

We are committed to supporting the health and wellbeing of our staff and have tailored our benefits package* to support this; we offer:

· 25 days holiday per year plus bank holidays as standard– increasing to 30 days with length of service (pro rata for part time employees)

· Your birthday day off

· An option to buy or sell annual leave

· Health and dental care insurance plan

· Occupational sick pay scheme

· Pension scheme

· Blue Light Card – offering discounts on 100’s of retailers both in store and online

· Monetary reward for length of service

· Refer a friend scheme

Plus, internal wellbeing courses, opportunities for training, flexible and hybrid working options, excellent support and job satisfaction.

Is the job for you?

Below is a brief summary of the key requirements for this role, but for more information please make sure you visit the vacancies page on our website and download the full job description and person specification.

· Essential:

o At least 2-3 years’ experience of working with adults in a mental health environment

o Ability to work in high-pressure, emotionally demanding environments with people suffering mental distress

o Full valid UK driving license and own transport

o Enhanced & Adult’s Barred DBS check (arranged by Suffolk Mind)

· Desirable:

o Qualification in mental health e.g. DipSW, RMN, NVQ3, Cert 3, Human Givens diploma, Counselling or equivalent

o Good listening and people skills, especially supporting staff in complex situations

o Experience in recruiting, setting up and managing teams

o Experience in working with a similar REST or equivalent service

If you are looking to use your skills towards a career where your need for meaning and purpose are met, then come and join our team.

To apply, please complete a Suffolk Mind Application form by visiting our website, select ‘get involved’ from the top menu then ‘vacancies’ in the drop down list.

Closing date for applications:   midnight Sunday 10th May 2026

We reserve the right to close this job advert once a suitable a candidate has been found, therefore successful candidates may be contacted to interview at any time throughout the advertising process and would encourage you to apply as soon as possible.

Interviews date: week commencing 18th May 2026

Interview questions may be sent in advance of interview.

We aim to let all applicants know the status of their application within 4 weeks from closing.

Unfortunately, we are unable to offer sponsorship on this role.

Please complete our Equality and Diversity Survey here.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

NO AGENCIES PLEASE

Suffolk Mind is committed to safeguarding and promoting the welfare of all children, young people, and adults at risk who have contact with our services and personnel. We expect all staff and volunteers to share this commitment. Background and DBS checks will be required for relevant posts as part of our Safer Recruitment procedures.

*T&Cs apply

Additional keywords: Community Service Manager, day drop in, mental health, charity, recover, recovery, eat, support, talk, hub,

Coastline Housing is partnering exclusively with Robertson Bell in the search for a Head of Finance Planning & Control.

 Coastline is a values-driven housing association committed to delivering high-quality homes and services across Cornwall. With a strong focus on financial sustainability, customer-first service, and continuous improvement, the organisation is building a data-driven and forward-thinking finance function to support its long-term corporate plan.

The Role

The Head of Finance Planning & Control is a senior leadership role within the Finance & Performance team, reporting directly to the Director of Finance. You will lead on financial planning, treasury management, and tax strategy, while ensuring robust financial controls and high-quality insight to support strategic decision-making across the organisation.

Key responsibilities include:

• Lead the Group’s financial planning function, ensuring accurate and timely business and rent plans to inform strategic decisions.
• Oversee treasury management, ensuring compliance with funding agreements and proactive management of debt, cashflow, and security.
• Support the Director of Finance in securing appropriate funding to meet organisational needs.
• Lead tax planning activities, ensuring compliance while optimising financial efficiency.
• Ensure all regulatory returns are completed accurately and on time.
• Provide financial support to development activities in partnership with the
• Development Finance function.
• Oversee purchase ledger operations and ensure robust financial systems and controls are in place.
• Drive continuous improvement of financial processes, policies, and systems.
• Partner with stakeholders across the organisation to deliver meaningful financial insight and support effective decision-making.
• Contribute to the development of a data-driven, high-performing finance team.
• Deputise for the Director of Finance and support the wider Senior Management Group as required.

Candidate Requirements

We are seeking a strategic, technically strong, and collaborative finance professional with:

• A recognised professional accountancy qualification (ACCA, CIMA, ICAEW, CPFA or equivalent).
• Proven experience in long-term financial planning and treasury management.
• Strong understanding of financial accounting principles, tax, and regulatory requirements.
• A track record of improving financial processes, systems, and controls.
• Experience managing and developing high-performing teams.
• Strong analytical and problem-solving skills, with the ability to interpret and communicate complex financial information.
• Advanced Excel and financial systems proficiency.
• The ability to build strong relationships with a wide range of stakeholders across the organisation.

Desirable:

• Experience within the housing association or public sector environment.
• Exposure to development finance activities.

Benefits

Coastline offers a competitive and attractive benefits package, including:

• Electric car scheme.
• Relocation package available for candidates moving to the area.
• Generous pension contribution of 8%.
• Flexible and hybrid working options.
• The opportunity to work in a values-driven organisation making a real impact.

Location

Based at Coastline House in Cornwall, with hybrid working 3 in the office.

Head of Development and Engagement

We are seeking an exceptional Head of Development and Engagement to lead growth and influence, and to develop the income strategy at a defining moment in the organisations history.

This is a rare opportunity to step into a senior leadership role where your expertise, ambition, and creativity will have a direct and lasting impact on people’s lives. Shape a legacy. Grow impact. Lead with purpose.

Position: Head of Development and Engagement

Location: Gloucestershire/Hybrid

Hours: Full-time, 37.5 per week (flexible working)

Salary: £57,000 per annum

Contract: Permanent

Benefits include: 25 days of annual leave plus bank holidays, rising by up to 5 extra days with service, wellbeing days, retailer discounts and rewards, company pension and sick pay, life assurance, onsite sports facilities and a supportive, passionate and high-performing team environment.

Closing Date: 8th May 2026

Interviews: 19th and 20th May 2026

About the Role

This role sits at the heart of the organisation’s future, shaping how it is seen, how it is supported, and how it can sustainably deliver life changing services for children, adults, and families across Gloucestershire

As a member of the Senior Leadership Team, you will help shape and lead the runway to the next 170 years.

You will set the strategic direction for brand, engagement, partnerships, and income generation and ensure the mission is powerfully articulated, widely championed, and sustainably funded. You will cultivate influential relationships, unlock new opportunities for growth, and inspire others to invest in this work, not just financially, but also strategically and emotionally.

As Head of Development & Engagement, you will:

• Lead the development and delivery of a long term strategy that diversifies income and strengthens financial resilience.
• Drive the acquisition of new contracts and commissioned services.
• Build and maintain high value partnerships with funders, commissioners, and corporate partners.
• Grow and nurture a loyal donor base through innovative engagement and retention strategies.
• Oversee all marketing, PR, and brand activity to raise our profile locally and regionally.
• Build a Development and Engagement Team.

About You

This is a role for a leader who thinks boldly and acts collaboratively and can balance commercial acumen with deep social purpose. Someone who understands that strong brands change perceptions, strong partnerships accelerate impact, and strong income strategies create freedom to innovate.

This role offers the chance to do work that truly matters, to use your skills and leadership to strengthen communities, transform lives, and steward an organisation with an exceptional past into an even stronger future.

What You’ll Bring

Qualifications

• Degree level education or equivalent experience in fundraising, marketing, business development, or a related field
• Evidence of ongoing professional development

Experience

• Ability to build strategic partnerships with funders, commissioners, and corporate partners
• Experience managing brand development, media relations, and marketing campaigns
• Digital marketing and social media expertise
• Experience leading and motivating teams
• Budget management and financial forecasting skills
• Proven success delivering significant income growth across diverse fundraising streams
• Experience developing and implementing effective fundraising strategies
• Track record of securing contracts and commissioned services
• Strong bid writing and tendering experience

If you are driven by impact, energised by influence, and motivated by the opportunity to leave a meaningful legacy that changes lives for the better, we would love to hear from you.

Employees are not required to adhere to the Christian faith, nor any faith, and no such consideration is made by the organisation in employment choices nor in delivering its services, however, all employees are expected to demonstrate the list of Values shown while in the workplace.

OPERATE with Equity, Integrity, Openness and Honesty.

ENGAGE with Empathy, Kindness, Generosity and Grace.

BE Thoughtful, Discrete, Ethical and Respectful to all.

About the Organisation

Founded in 1855, this registered charity and has become a leading provider of supported housing for the most vulnerable in Cheltenham and Gloucester, alongside other works including early-years provision, sports facilities, community engagement and other charitable activities.

We welcome applications from all suitably qualified candidates regardless of their age, gender, disability, race or ethnicity, sexual orientation or faith. The charity is committed to following safer recruitment guidelines.  You must have the right to live and work in the UK. The team is wholly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff and volunteers are expected to share this commitment.

You may have experience in other roles such as Deputy Head of Development and Engagement, Head of Development and Engagement, Head of Engagement, Head of Impact and Engagement, Director of Development and Engagement, Development and Engagement Manager.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP