Head of development and communications jobs

The Charity and Our Vision.  

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.  We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035. 

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.  

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.   

Role Mission. 

To be an integral part of the delivery of Scotty’s new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military-connected bereavement. 

This is a hands-on, and vital role within a brand new team. You’ll be the first step in ensuring that everyone in the bereaved military community receives compassionate, personalised, and well-coordinated support. 

The key responsibilities of this role are:  

Service Design & Delivery  

Working closely with the Head of START, contribute to the planning and rollout of the START Programme  

In many cases be the first port of call for Scotty’s families, and be a welcoming and inclusive contact for all those families

Implement the new service model, workflows, triage process and beneficiary journey 

Ensure the service you deliver is trauma-informed, inclusive, and responsive to beneficiary feedback 

Manage your own caseload with support from Head of START programme 

Team Leadership & Development  

Once your experience has grown, provide peer support to any further caseworkers joining the team in 2027 and beyond (depending on demand) 

Ensure an ongoing focus on your own learning and development, always creating space for reflective practice  

Ensure that you live the culture that reflects The Scotty’s Way and encourages your own personal growth

 Be an active part of the wider Families team contributing to Daily Huddles and team plans and objectives 

Collaboration & Partnership  

Build and maintain, alongside the Head of START strong referral pathways with external organisations (military & non-military charities, NHS, social care) 

Build your expertise on navigating entitlements for the bereaved community to ensure that Scotty’s families receive the best possible support. 

Work collaboratively with other Programme teams to ensure consistency, shared learning & efficient internal referrals 

Monitoring & Evaluation  

Ensure that you are reporting consistently on beneficiary engagement, support outcomes, and follow-up actions 

Work with your direct support to use evidence and insights gathered to adapt and improve the service over time 

Ensure CRM records are complete, accurate, so they can be used to inform delivery decisions  

Contribution to Charity-Wide Goals  

Feed into cross-functional projects including Outreach, Fundraising, and Strategy 

Act as a representative of Scotty’s at sector events or external meetings where appropriate 

Support content development by sharing anonymised stories, insights, and themes  

The 30-day goals for this role are: 

Built a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction. 

Worked closely with the Head of START and other programme Heads to understand the history of Scotty’s helping families navigate entitlements, including reviewing current and recent cases.  

Become familiar with the key stakeholders, partners and organisations (including statutory, charitable and others) for casework in the START Programme.  

The 60-day goals for this role are: 

Built confidence and knowledge around the START programme aims and objectives, and the needs of Scotty families.  

Supported the Head of START to implement the new casework programme and beneficiary journeys.   

Built understanding of the processes that are in place to monitor the outcomes and impact of the new START Programme. 

Contributed to the design of a light CRM for initial use in START casework.   

Supported the development of and started to build understanding of the necessary processes and procedures for casework including safeguarding, triage, wait time limits etc.   

Started the training plan for new START caseworkers.  

The 90-day goals for this role are: 

Supported the launch of the new START Programme alongside Scotty’s team members.   

Welcomed the first families to Casework following the processes and framework that the Head of START has implemented.   

Worked with the Head of START to set a clear plan for the remainder of 2026 and beyond for the START programme, establishing it as a quality Scotty’s service for families.  

Starting to provide outcomes and data that enable the programme’s outcomes to be evidenced. 

About You: 

Must-Have 

Experience in service delivery, casework, and personalised support services 

Ability to work independently and manage a busy, varied caseload 

A compassionate and person-centred approach to casework 

Excellent organisational and communication skills 

A clear understanding of safeguarding vulnerable adults 

Nice-to-Have  

Familiarity with military family life or bereavement support 

Background in information, advice and guidance within the charity or statutory sector 

An understanding of the importance of service co-design with users or lived experience groups 

Additional Information

The role will require some evening or weekend work

Enhanced DBS check required

Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:

Families Come First

Everyone a Supporter, Every Supporter a VIP

Love What You Do

Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

Closing date: 15th May 2026. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for an interview. 

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

Position: Community Voice Officer

Location: Barnsley, South Yorkshire

Hours: 25 hours to be taken between Mon – Fri, one day working from home, other days expected to be in the community or office

Salary: £30,000 pro rata; 5% pension contribution, 33 days of annual leave entitlement (inclusive of bank holidays) pro rata

 Reportable to: Healthwatch Manager

Direct reports: None

Job Purpose

Healthwatch Barnsley (hosted by Barnsley CVS), is going through an exciting redesign to enable community voices to have even greater impact on the current strategies and developments in Barnsley.  The Community Engagement Officer role is an impactful and rewarding opportunity to join the Healthwatch Barnsley Team as we navigate upcoming changes introduced through the new NHS 10 Year Plan and the forthcoming Health Bill.  This role will ensure that the voices of Barnsley residents remain central as we work towards building a health and social care system that is fit for the future.

You will use your excellent interpersonal skills and creativity to gather feedback on Barnsley priorities, ensuring residents’ views shape local projects and developments contributing to Barnsley’s vision as the “Place of Possibilities”.

Working with Barnsley CVS and other established third-sector organisations you will identify new ways to reach under-represented or seldom-heard communities and strengthen how their voices inform local decision-making. You will collaborate with the wider Healthwatch team to support a strong, credible and independent voice within Barnsley’s strategic boards, helping to create a genuinely “Listening Borough”.

By capturing residents’ experiences and feeding them back to services you will contribute to a continuous feedback loop that empowers communities, builds trust and encourages ongoing participation in future engagement activities.

Key focus areas you could be working on include topics such as system-wide shifts

· Hospital to Community

· Analogue to Digital

· Sickness to Prevention

· Health on the high street

· The Barnsley 2040 vision

As part of the redesign, you will work as a team to design new ways to create dynamic feedback loops to the public using tools such as magazine creation, blogs or vlogs, podcasts, social media.  Your work will ensure that the communities in Barnsley know that their voice can have a genuine impact on the shaping of their town.

Employee benefits

- 33 days of annual leave (including bank holiday) which increases with longevity

- all staff given time off between Christmas and New Year without it impacting your leave entitlement

- enhanced sick pay during probation and increased entitlement with longevity

- 5% pension contribution

- discounts at local gym

- Enhanced maternity pay

Job Title: Health and Safety Officer

Duration: Permanent

Hours: Part time, 21.6hrs across three/ four days per week

Salary: £32,000 - £35,000 (Pro rata £19,200 - £21,000) per annum, plus pension and benefits

Location: Hybrid role between our Bristol office and home working

Overall job purpose

Our Health and Safety Officer will help us embed, maintain, and develop high standards of Health and Safety, across CCT’s whole estate and its people. They will work closely with our small Health and Safety Team to create, implement, and establish our Health and Safety policies and procedures, in accordance with current legislation. They will advocate for, and set an example around, best practice in Health and Safety.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

This hybrid role means that you’ll not only benefit from the collaboration and teamwork that comes from working in our city-centre based Bristol office but also combine this with the flexibility and focused productivity of home working. The modern regional office is located within a eighteenth century church and is only 10mins walk from Bristol Temple Meads.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Thursday 7th May 2026.

The interviews will take place in, Bristol, on Wednesday 20th May 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

All successful applicants will be subject to a basic DBS, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Full-time, 37.5 hours per week (excluding breaks)

Fixed term for 12 months in the first instance (subject to the successful completion of a 6-month probationary period)

We are recruiting to a brand-new role and are looking for an experienced, community-focused Programme Manager (Place) to lead Salford CVS’s Pride in Place activity in Pendleton and Peel Green. This is a key role focused on ensuring that strong, representative community voice, clear governance, and meaningful VCSE sector involvement are embedded from the outset.

Pride in Place is a national ten-year programme that places Neighbourhood Boards at the heart of local decision-making, with local authorities acting as the accountable body and communities expected to shape priorities and hold partners to account. In this model, Local Infrastructure Organisations (LIOs) like Salford CVS play an important enabling role - helping to connect local authorities with VCSE organisations, strengthening engagement, and ensuring a diverse range of community voices can participate fully.

As Programme Manager (Place), you will coordinate our work to support high-quality governance, inclusive engagement and strong local insight across both neighbourhoods.

A core part of your work will be ensuring that Pride in Place Neighbourhood Boards in Pendleton and Peel Green benefit from authentic, representative and evidence-driven community input. This includes leading the development of a community research programme, working in close partnership with VCSE organisations already active on the ground. Through these organisations, who often have trusted relationships with residents, established local networks and specialist knowledge of particular communities, you will lead on approaches that reach a wide range of voices, including those who are seldom heard. You will oversee our Trusted Voices and community researcher model, ensuring local people are recruited, supported and empowered to gather high-quality insight that reflects the diversity of each neighbourhood. This work will help create a rich, grounded understanding of community priorities, enabling transparent, accountable and well-informed decision-making across the programme.

The Programme Manager (Place) will bring clarity, organisation and coordination to this work. You will maintain oversight of our role within the wider programme, share insight with partners, identify gaps in engagement, and support the VCSE sector to participate meaningfully in Pride in Place structures and discussions.

This role is ideal for someone who is passionate about community-led change, place-based working, and strengthening the voice and influence of local people and VCSE organisations. You will be joining a programme at a formative stage, helping to shape how communities in Pendleton and Peel Green participate in long-term neighbourhood investment and decision-making.

Benefits

• 28 days’ holiday - rising to 30 days (after five years), plus Bank Holidays (pro rata for part-time)
• Enhanced company sick and maternity pay, subject to terms and conditions of service
• Pension scheme - with 7% employer contribution (and 1% mandatory employee contribution)
• Cycle to Work scheme
• Membership of the Hospital Saturday Fund via an employer subsidised scheme (optional and non-contractual)
• RHS family membership (optional and non-contractual)
• Development opportunities - we support and encourage our staff to progress in their careers (including formal training)
• A supportive working culture - we respect and support one another to do the best we can

If you would like to apply for the position of Programme Manager (Place), please submit your application on our website via the apply button.

Closing date: Noon on Monday 27th April 2026.

Interview date: Friday 8th May 2026.

We reserve the right to review applications before the closing date should we get sufficient applications.

Please note late applications will not be accepted.

As Policy & Participation Lead, you’ll be at the heart of Inspiring Inclusion, a seven-year multi-agency programme funded by Propel, which is tackling the disproportionate school exclusion of Black and racially minoritised young people with adverse childhood experiences. Your mission is to make sure young people aren’t just consulted or 'given a voice', but are driving the change.

Yor day job is to design, lead and facilitate the systems, structures, culture and activities that power youth leadership and make change happen. You will be an organiser, working to catalyse and sustain youth engagement across a network of partners, ensuring young people’s experiences impact where it matters most. You will be committed to building something meaningful, rather than signalling through social media moments. You will co-design and co-deliver high-quality, in-person and community based youth services, activities and opportunities that reflect young people’s realities. You will want to make a difference, and will develop powerful, authentic materials—stories, insights and policy ideas—that drive change locally in Camden and beyond

You will bring experience of working with young people using a wide-range of strengths-based, participatory approaches grounded in justice, equity and inclusion. You will be excited by the opportunity to design and create a citizens assembly for young people to create a manifesto for change in schools. You know how to create spaces where young people facing challenges can grow, be affirmed and thrive. You’re confident navigating complex systems and partnerships, and will be a persuasive communicator across a range of media, and skilled at platforming young people to influence. Finally, you will be a team player, because it will take all of us to build the worlds young people deserve.

About the role 

This role sits at the heart of UK Community Foundations’ ambition to build a strong, confident and connected community foundation field across the UK. You will help grow the field by supporting shared learning, strengthening our collective infrastructure and helping people connect with each other in meaningful ways. 

You will work across communities of practice, learning activity, digital spaces and shared resources. You will also curate the monthly newsletter and events bulletin, helping members stay connected to learning opportunities, insights and activity across the field. You will help gather insight, notice patterns and bring ideas together so that the community foundation movement can continue to learn, adapt and evolve. 

You will also play an important role in supporting a high quality member experience. This includes being a first point of contact for member enquiries, helping ensure members receive clear, timely and welcoming responses, and supporting continuous improvement of our membership offer. 

You do not need to have worked in community foundations before. We are interested in people who bring curiosity, transferable skills and a commitment to learning. 

The Field Building team leads work on leadership development, international learning, sector standards and shared knowledge. This role connects across all of that work and gives you a broad view of how the field operates and where it is heading. 

We know that strong field building depends on different perspectives, lived experiences and ways of working. We encourage applications from people who may not meet every requirement but feel excited by the role and believe they could grow into it. 

Your portfolio 

You will hold responsibility for three core areas. 

Communities of practice 

You will coordinate communities of practice so that they are welcoming, purposeful and inclusive spaces. This includes planning sessions, preparing content, facilitation, making introductions and helping conversations flow. 

You will listen closely to what participants are learning and feed insights back into the team. You will help track themes across groups and contribute to shaping future learning agendas. You will also support participation and follow up, helping ensure members feel encouraged and able to engage. 

Member Hub 

You will manage and curate the Member Hub (our online learning and networking community) so that it becomes a trusted, accessible and lively space for the network. This includes sourcing and sharing useful content, keeping resources up to date, highlighting emerging practice and making sure the Hub is easy to navigate. 

You will be a first point of contact for member enquiries through the Hub, responding to questions, signposting support, and working with colleagues across UKCF to ensure members receive timely and helpful responses. 

You will work closely with colleagues to ensure content is timely, relevant and accessible to a wide range of users, and you will help track engagement so we can understand what members are using and where further support may be helpful. 

Resource Library 

You will take ownership of the resource library and keep it organised, dynamic and responsive to member needs. You will bring together tools and learning from across the sector, identify gaps and help ensure resources reflect emerging practice. 

You will curate and summarise content so it is easy for members to find and use, and you will support benchmarking surveys and ad hoc requests for network wide data where needed. 

Your wider responsibilities 

Learning and events 

You will support the delivery of learning days, webinars and the national conference. This includes planning, communication, logistics, content coordination and technical support to help events run smoothly and feel welcoming and accessible. 

You will provide administrative and logistical support for in person and online events, including managing bookings, liaising with venues and suppliers, coordinating travel and catering, preparing materials, and communicating clearly with participants. 

You will play a key role in supporting the delivery of UKCF’s biannual conference, leading on administrative and logistical coordination to ensure the event is well organised, well attended and delivered to a high standard. 

You will also curate the monthly newsletter and events bulletin, working with colleagues to gather content, highlight opportunities and share learning in a clear and engaging way. 

From time to time, you may support or contribute to training sessions for UKCF colleagues or network members. 

Insight and field development 

You will help gather intelligence about what is happening across the field. You will notice patterns, spot emerging needs and contribute ideas that support UKCF’s thought leadership. 

You will help surface examples of innovation and learning from across the network and share them through the Member Hub, newsletters and other channels. 

You will also support the team in gathering and responding to member feedback, helping to improve learning, resources and the overall member experience. 

Collaboration across UKCF 

You will work closely with colleagues across UK Community Foundations to ensure field building activity, learning and communications align with wider organisational priorities. 

What you will bring 

We are looking for someone who brings a combination of skills, curiosity and a willingness to learn. You might recognise yourself in some, but not necessarily all, of the following. 

• Curiosity about how community organisations and networks work, and an interest in learning about community foundations 

• Ability to take responsibility for your work, while collaborating closely with colleagues and asking for support when needed 

• Willingness to build confidence using digital platforms and online learning spaces 

• Ability to listen well, build trust and work respectfully with people from different backgrounds and levels of experience 

• Strong organisational skills and attention to detail 

• Ability to communicate clearly in writing, including pulling together short newsletters, bulletins or updates that others find useful 

• Openness to experimenting with new ways of working and learning from what does not work 

• Commitment to equity, diversity and inclusion and climate justice, and interest in how these values shape learning design, participation and whose voices are heard 

• Comfort working with ideas and helping others engage with them in practical ways 

Essential experience 

• Experience in a coordination, administrative or project-based role, or transferable experience gained through community, voluntary, lived experience or informal leadership contexts 

• Experience supporting events, learning activity or group processes 

• Ability to gather, organise and share information in a way that others can use 

• Experience contributing to written communications such as newsletters, bulletins or member updates 

• Awareness of accessibility and inclusion when supporting learning activity, events or shared resources 

• Excellent organisational skills and strong attention to detail 

• Ability to take initiative and manage competing deadlines and a varied workload 

• Ability to build relationships with a wide range of people 

• Good judgement when working independently 

• Solid IT skills, particularly with MS Office 

• A strong commitment to equity, diversity and inclusion and climate justice 

• Ability to travel occasionally, which may include overnight stays and multi day events 

Desirable experience 

• Experience working in or alongside networks or membership organisations 

• Familiarity with the charity, community or foundation sector 

• Experience curating online resources or supporting online communities 

• Interest in organisational learning or field building 

Inclusion statement 

UK Community Foundations is committed to building an inclusive organisation and a diverse field. We welcome applications from people from minoritised ethnic communities, disabled people, people from lower socio economic backgrounds and others who are underrepresented in the charity and philanthropy sector. 

Note: Interviews are scheduled to take place on 8th May.

Senior Individual Giving Officer

Job Advert

Are you passionate about turning supporter generosity into sustained income that helps people with a learning disability live their lives to the full? Do you have experience running multi-channel fundraising campaigns and using data to improve performance? If so, we have a role for you to impact our growing Individual Giving programme.

We are looking for a Senior Individual Giving Officer to join our Public Fundraising team at Mencap. You will lead the planning and delivery of acquisition and retention campaigns across cash, lottery, regular giving, value exchange, raffle and payroll giving channels, working across face to face, direct mail, email, digital and telephone. You will work closely with colleagues in Legacy, Wills and Trusts, Community Fundraising and Challenge Events to deliver joined up supporter journeys that increase lifetime value and broaden our audience reach. Reporting to the Senior Individual Giving Manager, you will play a key part in delivering our Mencap 2030 strategy.

This is a permanent, full‑time position. We offer flexible and hybrid working arrangements, with a requirement to attend our London office for a minimum of two days per week. Occasional travel within the UK may also be required.

What you will do

· Lead the end-to-end planning and execution of direct marketing campaigns, including campaign schedules, briefs, copywriting, data checks, print and postage processing, finance processing and stakeholder management.

· Manage campaign budgets, monitor KPIs and report on performance, delivering activity on time and to a high standard.

· Build and manage complex data selections and automated email journeys, supporting the roll out of our new CRM and using insight to improve targeting and results.

· Keep the supporter at the heart of the journey by creating authentic, compelling stories and personalised donor journeys that drive repeat giving, upsell and cross sell.

· Work collaboratively with internal teams and external suppliers to ensure campaigns are aligned and executed effectively.

· Analyse campaign performance, adopt a test and learn approach and make data driven recommendations for improvement.

· Ensure all fundraising activity complies with GDPR, the Fundraising Regulator Code of Practice and Gambling Commission regulations. Support invoice processing, monthly management accounting, quarterly reforecasting and annual budget setting processes.

· Champion equality, diversity and inclusion in campaigns and across the organisation.

What you will bring

· Proven experience of planning and delivering multi-channel individual giving campaigns.

· Strong data and CRM skills, with experience of building selections and automated journeys.

· Excellent project management and stakeholder management skills, with attention to detail and the ability to manage competing deadlines.

· Strong copywriting and supporter communications skills, with a focus on storytelling and supporter care.

· Experience of monitoring and analysing campaign performance and using insight to improve results.

· Knowledge of fundraising compliance and best practice. A collaborative approach and commitment to equality, diversity and inclusion.

Why join us - You will be part of a friendly, inclusive, values-driven fundraising team working to improve the lives of people with a learning disability in the UK. We offer flexible working, generous holiday, a supportive learning culture and opportunities to develop your fundraising career. You will play a key role as we expand and improve our Individual Giving Program. 

The advert will close on 26 April with initial interviews held via Microsoft Teams shortly afterwards. We reserve the right to close the advert early if we receive a high volume of applications or once a suitable candidate has been identified. 

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

Job Title: HR Adviser
Hours: 35 hours (full time)
Salary: £44,686 per annum
Contract: Permanent
Location: ISHA, 102 Blackstock Road, Finsbury Park, London N4 2DR
This role is based at our Head Office in Finsbury Park with some flexibility to work from home for one day per week after a successful probation period.

We’re looking for an experienced, people focused HR Adviser (we call this role a People and Culture Adviser at ISHA) to join our small team and play a key role in delivering high quality, generalist HR support across ISHA.

This is a varied, hands-on role where you’ll work closely with managers and colleagues, providing sound advice across the full employee lifecycle, from recruitment and onboarding through to employee relations, performance management, policy implementation and learning & development. You’ll be a trusted adviser, confidently balancing best practice with a pragmatic, solutions focused approach while using sound judgement skills.

This is a great opportunity for an experienced HR professional to join our small, but supportive, People and Culture Team working on all aspects of generalist HR advice and support. You should be a resilient, professionally curious person who enjoys working independently as well as part of a small team.

You will work closely with the Head of People and Culture in a generalist capacity, to support with continuous improvement across all areas of P&C work, while helping to support and achieve our organisational objectives.

Key responsibilities include:

• Providing first-line, advisory support to managers on a wide range of ER matters, including disciplinary, grievance, sickness absence and performance.
• Independently managing ER casework end-to-end, ensuring outcomes are fair, consistent and legally compliant.
• Supporting recruitment and selection activity, including advising on job design and interviews.
• Coordinating onboarding and probation processes, helping new starters feel supported and role-ready from day one.
• Assisting with the development, review and implementation of HR policies and procedures aligned to acas best practice.
• Maintaining accurate HR records and supporting reporting using our HR system, Cezanne.
• Contributing to organisational projects such as wellbeing, engagement, EDI and culture.

You

We are seeking a proactive and committed individual with strong interpersonal skills who can provide an excellent, customer-focused service to employees, managers, and senior leaders. This is a busy and varied role, so we’re looking for someone who likes working in a fast-paced environment while ensuring consistency and accuracy alongside considering and minimising risks.

We need you to come with:

• Proven experience in a generalist HR role.
• Solid working knowledge of UK employment law and confidence handling ER cases.
• Confidence in advising and influencing managers at different levels.
• Excellent communication skills, with a professional, empathetic and nonjudgemental approach.
• Strong organisational skills and the ability to manage competing priorities.
• CIPD qualification (or working towards), or equivalent experience.
• A great sense of humour will serve you in good stead, and your sound judgement skills will be second to none.

About ISHA

We are a small but ambitious housing association at a critical juncture. We have a brand new strategy that you will help us meet the objectives. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.

We strive to be a values led organisation and make them at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them?

If you’re a capable and enthusiastic HR generalist who enjoys variety, challenge and making a positive difference, we’d love to hear from you.

Staff Benefits

We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have a health cash plan, and will invest in your professional development with on-going training and career development opportunities.

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents.

Deadline: 09:00 Monday 27 April 2026
Interview: 12 May 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Once you have landed on our website, you will need to do the following in order to apply for this role:

Application Process

When you submit your final application with your CV and a covering letter tell us:

(a) Why you feel you’re a strong fit for this role, with reference to the job description and person specification.

(b) One work related challenge you’ve managed, what you did, and what you learned.

(c) What motivates you most about working in HR.

(d) How you manage competing priorities and deadlines.

(e) anything else you feel is relevant.

Maximum of 250 words each answer.

Please note: We can only be able to accept applications from candidates with eligibility to currently work in the UK.

Applications sent without a covering letter will not be accepted.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, you will be able to contact us.

No agencies please.

Job Title:

Therapeutic Service Manager

Responsible To:

Head of Therapeutic Services

Responsible For:

Operational Management of KSAAS Therapeutic Services

Salary:

£33,000 (With Possibility of Two Annual Incremental Increases Up to £35,000)

Hours:

35 Hours Per Week

Location:

Canterbury (With Regular Travel To Countywide Hubs)

Contract Type:

Fixed term

Main Purpose of The Role

The Therapeutic Service Manager is responsible for operational oversight of KSAAS’s therapeutic services for individuals who have experienced sexual assault or abuse, ensuring every survivor is heard, believed, and supported in ways that honour their lived experiences and diverse identities. As a service manager, you will be responsible for operational delivery of high quality, trauma informed and survivor centred therapeutic services. You will also be responsible for developing a safe, respectful and inclusive working environment, and providing high quality mentoring, role modelling, management and wellbeing support to staff working within the service.  As someone who works closely with staff and survivors, you will be instrumental in evidence based development of progressive high quality, accessible services in line with staff, partner and survivor feedback

Main Duties

The successful candidate will be expected to:

• Contribute to the development of high quality, trauma informed and survivor- centred therapeutic services
• Effectively manage the operational delivery of high-quality specialised trauma-informed therapeutic services for survivors of sexual violence at multiple sites across Kent and Medway
• Act as a designated safeguarding officer, managing complex safeguarding cases and informing safeguarding policies and procedures
• Ensure that all therapeutic services and staff adhere to BACP (or equivalent) ethical codes and quality standards.
• Manage a challenging clinical caseload, including initial client assessments and providing appropriate therapeutic support for complex, high-risk or survivors with additional needs.
• Promote KSAAS’s vision, mission & values and role model these in all aspects of your work
• Foster a safe, inclusive, and courageous environment and a culture of respect, support, empowerment, accountability and compassion

• Support the Head of Therapeutic Services in developing the organisation’s therapeutic provisions, policies & procedures to ensure effective & progressive client-centred clinical services
• Implement high quality service delivery models and protocols in collaboration with the Head of Therapeutic Services.

• Oversee daily operations of the therapeutic services (e.g. manage staff caseloads, case allocation, service demand and waiting lists) across all KSAAS sites county wide, ensuring smooth and efficient service delivery
• Attend and contribute to management and partnership meetings where appropriate.

• Contribute to accurate data collection & management and regular service performance reporting
• Build strong operational relationships with the ISVA team and operations and administration teams.
• Deputise for the Head of Therapeutic Services when required

Case Supervision & Staff Support

• Assess clients and ensure that staff are allocated cases within their competency, hold appropriate caseloads & receive appropriate clinical supervision in line with BACP requirements
• Provide staff with attentive, robust, supportive, empowering, empathic and compassionate management
• Act as a Designated Safeguarding Officer & the first point of escalation for therapeutic staff regarding complex or high-risk cases, liaising with the Head of therapeutic Services where required
• Support staff success through induction, mentoring, shadowing, and ongoing work reviews
• Proactively identify training needs and wellbeing needs and contribute to ensure effective and useful staff development plans
• Proactively collecting data on staff and survivor experience to enable evidence-based service delivery and improvement

Casework

• Adhere to BACP ethical regulations and KSAAS therapeutic service policies and procedures
• Hold a reasonable caseload, consisting of:
  • Clinical assessment of new clients to inform case load allocations
  • Complex, high‑risk or specialist client cases
• Engage with clinical supervision sessions in line with BACP requirements

General Duties

• Take part in staff meetings, development days, AGMs and staff training as required
• Develop awareness of organisational policies and procedures and support the development of policies and procedures specific to the therapeutic service
• Develop an awareness of health & safety, Data protection and safeguarding policies and procedures, promote these to therapeutic service staff & proactively report issues to the KSAAS’s management team.
• Maintain own physical and psychological well being so as to be in a position to manage workload and level of responsibility, using personal therapy, clinical supervision and KSAAS EAP provisions.

• Work flexibly to meet the needs of the service & undertake other duties, which seem fitting for this role.

Application Information

Interviews for this position will be held on Friday 1st May 2026. Note that you will be required to provide proof of qualifications, proof of your right to work in the UK and 2 references if you are offered this post and will be required to undergo an enhanced DBS check. 

This post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies

We’re looking for a Mid-Level Giving Lead (Officer) to join our ambitious Public Fundraising team on a 12-month parental leave cover, working part-time (3 days a week, 22.5 hours), within the Individual Giving team. Now is an exciting time to join us as we review and develop new and existing products – embedding a proactive, insight-led and supporter focused culture. 

You’ll play a key role in shaping and developing our mid-level programme and products (including National Trust Patrons). You'll work with and support the Mid-Level Managers, reporting into the Head of Individual Giving to ensure the programme is developed to grow income from our £1k – £25k audience.

In developing and delivering the mid-level giving programme, you’ll bring expertise in strategic thinking and ability to take a personal approach, as well as engage supporters with mass communications across multiple channels, including email. You’ll use your creative thinking and problem-solving skills to work with others to establish and implement new ideas, ensuring we're set up to achieve key targets. 

You’ll have experience in developing mid-level asks, being data led and building engagement journeys with an audience-first approach. You’ll appreciate the ambition and drive to deliver growth through our wider Public Fundraising and Philanthropy teams, and work closely with other colleagues across the charity to optimise the lifetime value of our donors. 

You'll work closely with others to ensure we meet annual recruitment and renewal targets. You'll design and implement a renewal plan to ensure donors give on an annual basis. You'll use data and insight to evaluate performance, identifying ways to optimise the programme, tracking and monitoring on a regular basic.

You’ll be someone who can effectively collaborate with internal and external stakeholders to champion the role Public Fundraising plays at the National Trust. You’ll enjoy monitoring donor trends, being data-led, and testing and learning across mid-level giving.

The displayed salary is the pro-rata salary. The full-time equivalent is £36,619. 

What it's like to work here

You’ll be working in a newly formed team with the Head of Individual Giving , contributing to building on the success of the current programme, whilst highlighting opportunities to grow and develop ensuring we reach our exciting fundraising goals.

As this is a national role, there is flexibility on your contractual place of work. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We’ll talk about this in more detail at interview, but you should expect to be at a National Trust site for 40–60% of your working week.

What you'll be doing

As our Mid‑Level Giving Lead, you'll use data and insight to evaluate performance, identifying ways to optimise the programme, regularly reporting progress to the Head of Individual Giving. You’ll support the Mid-Level Giving Managers on the development and delivery of mass stewardship activity; as well as developing processes to retain more personal communications depending on donor giving levels and preferences. 

You’ll support the Mid-Level Giving Managers to implement new strategies to grow unrestricted income from our mid‑level audiences and design and implement a renewal plan to ensure donors give on an annual basis.

Managing a small portfolio of active donors and prospects you'll delivering thoughtful, tailored engagement plans that deepen relationships and increase lifetime value. You'll utilise your relationship building and influencing skills to gain buy-in and support for mid-level giving and fundraising across the organisation.

Who we're looking for

You'll bring;

• Equivalent practical experience of working in mid-level giving, major donor fundraising, a fundraising team, or a high value commercial environment; successfully working to targets across a diverse portfolio. 
• Strong project management experience including success in growing income through mid-level giving asks (or similar) and products using supporter insight. 
• An articulate and confident manner with the ability to build relationships and networks with a wide range of stakeholders at all levels – understanding who to work with to get things done. 
• Working in collaboration with a range of internal stakeholders to deliver supporter journeys, communications and collateral. 
• Experience of successfully managing and developing supporter relationships over time. 
• A proactive problem solving mindset, you'll be a self-starter with a high level of self-motivation and be able to prioritise workload in a dynamic environment. 

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme (for roles that meet the salary criteria)

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Location: Camden (Head Office)/Hybrid

Salary: £38,615 - £40,234 per annum 

(Please note that applicants are usually appointed at the bottom of the relevant band based on fairness and our pay scales)

Hours: 37.5 hours per week 

Contract: Permanent

Closing Date: Tuesday 21st April 2026

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Fundraising Manager (Individual Giving) at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service
Solace is embarking on a new five-year fundraising strategy, with ambitious plans to double fundraised income to £3m by 2031. This voluntary income plays a pivotal role in the financial wellbeing of the charity, enabling us to do more to support the thousands of women and children who come to us each year as a result of violence against women and girls.

Fundraising at Solace works closely with colleagues responsible for winning and managing statutory funding contracts, and is situated within the Business Development Directorate, alongside our award-winning Communications, Partnerships & Public Affairs teams. You will collaborate with colleagues within Fundraising – including Corporate, Individual Giving and Community – as well as across the organisation including senior leadership and Solace’s wider support and volunteer networks such as trustees and its lived-experience-led Shadow Board.

About the Role

This role will lead on our organisational approach to individual giving, legacies, campaigns and appeals, and community fundraising. The role plays an important part in raising vital unrestricted income and connecting us with our loyal supporters.

About You

You will be a collaborative, creative and solution-focused with the ability to drive forward an unrestricted fundraising strategy that both connects us with our local roots and deliver campaigns and projects that have national reach and drive income.

With a knowledge and an understanding of individual giving and campaigns and ideally some experience of legacy and community fundraising to drive individual giving. Working closely with our Communications Team, you will bring a creativity and storytelling to our fundraising.

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

We are recruiting a proactive and highly organised Qualifications Coordinator to support the development, maintenance and delivery of RSPH’s regulated qualifications.

In this varied and impactful role, you will work closely with the Head of Education and Assessment to produce and maintain assessment materials, coordinate examiners and verifiers, support qualification reviews and ensure the smooth administration of results and certification. You will also play a key role in supporting centres, contributing to examiner training and engagement events, and maintaining strong relationships across our education and assessment network.

This is an excellent opportunity to join a growing and dynamic function at the heart of our qualification delivery. You will contribute directly to the quality, credibility and impact of RSPH’s qualification suite and help us continue to support learners and centres across the public health workforce.

About you

We welcome candidates with experience in awarding organisations, assessment development or qualification administration.

You will be able to demonstrate:

• Experience working within a regulated Awarding Organisation
• Strong administrative and IT skills, with the ability to manage multiple priorities
• Confidence producing or supporting the development of assessment materials
• Excellent written and verbal communication skills
• Strong analytical ability and attention to detail
• Professionalism, confidentiality and good judgement
• Ability to work independently and collaboratively within a team
• (Desirable) Experience with Creatio and Surpass

In return we offer:

• 25 days annual leave
• Agile hybrid working structure – 9-day fortnight available
• Pension contributions
• BUPA Cash plan
• Cycle to Work Scheme
• Membership of the Royal Society for Public Health
• Access to public health knowledge and skills training courses and qualifications
• Organisational commitment to supporting the health and wellbeing of our employees
• Welcoming and friendly team of colleagues, and an active Health Champions programme

 RSPH values and actively strives to have a diverse and inclusive workforce in a working environment free from discrimination. Please do let us know if you require any adjustment to allow you to participate in this recruitment process.

RSPH operates an agile working policy with some attendance at our London office according to business need.

The Chief Executive & Creative Director holds the most senior post at Dance City, unites the creative and strategic functions of the organisation, and is accountable to the board of trustees for the good management and impact of the charity. The Chief Executive & Creative Director leads and works collaboratively with the board, senior management team (SMT) and stakeholders and partners to ensure that Dance City creates opportunities for people to create, produce and experience dance at its very best. The Chief Executive & Creative Director drives the business, identifying commercial opportunities, securing financial resilience, and ensuring that Dance City’s programme is at the vanguard of sustainable dance development in the region. The Chief Executive & Creative Director is based in the northeast and plays an active role in the social life and cultural communities of the region. 
 

Role Profile and Person Specification 

Key deliverables 

• Lead on Dance City’s vision, values and organisational objectives and ensure the relevance and sustainability of its creative programme.

• Ensure there is alignment between Dance City’s creative ambitions and its business needs and that all activity is delivered to the highest possible standards to plan and within budget.

• Grow the organisation’s earned income and shape and set targets for initiatives embracing commercial ventures, corporate partnerships, public funding, trusts and foundations and individual philanthropy.

• Be accountable to the board and to funding bodies, and for the responsible stewardship of Dance City.

• Ensure a strong profile and reputation for the organisation and for dance practice locally, regionally, nationally and internationally. 

• Initiate, develop and sustain partnerships with existing and potential funders and key stakeholders. 

• Lead and enable the senior team; motivate, inspire, and support the development of the wider staff team.

Role profile 

Leadership and governance  

• Develop and monitor the strategic plan with the SMT and Board. 

• Work closely with the Chair and Trustees to ensure the good governance of the charity and that organisational performance is structured and monitored using well articulated, achievable KPIs. 

• Support Trustees in being an effective Board, ensuring it comprises the appropriate range of skills and has access to training and development opportunities.

• Deploy Trustees’ skills and networks to identify and activate opportunities for commercial development and business growth.

• Be an inclusive leader, collaborate with and empower the SMT, and motivate, support and develop the wider staff team. 

Advocacy, profile and civic engagement 

• Promote the profile and reputation of Dance City locally, regionally, nationally and internationally.

• Initiate and enable constructive debate about dance and its development by artists, policy-makers and the public, and to promote Dance City’s role in dance leadership.

• Articulate the transformative potential of dance in enabling social cohesion, the centrality of its place in the wider creative industries sector, and its potential, through civic partnerships and collaboration, to make a major contribution to the economy and well being of the city and region. 

• Ensure Dance City is part of local, regional, national  and international arts discussions and networks, is represented at key events and viewed as crucial to decision-making processes in the dance and wider cultural and social sectors.

• Be the face of Dance City in professional and community networks and at events in the northeast; communicate and advocate for its plans and ambitions to the widest range of people including politicians, the media, funders, artists, audiences and the public.

Creative 

• Shape, co-create and communicate the creative vision for Dance City. 

• Oversee the development and delivery of a creative programme which appeals to a wide range of audiences, demonstrates excellence, and sets out to grow appetite and demand for diverse dance experiences. 

• Build and manage sustainable commercial and funding partnerships which will enhance the profile of the programme and enable the commissioning, programming and presentation of dance within and beyond Dance City.

• Oversee the evaluation of the programme, to ensure quality, to engage in reflection and implement learning with colleagues.

• Maintain an overview of the local and national dance ecology in order to inform advocacy and planning.

Brand, commercial performance and income 

• Oversee the design and delivery of effective marketing and communications strategies that are developed and effectively delivered, to retain existing and grow new audiences for dance in the northeast and to promote the Dance City brand.

• Be proactive in the development and delivery of effective fundraising and income generation strategies for Dance City, to ensure that contributed income grows and is diversified, and to develop commercial opportunities enabled by the building and programme. 

• Play an active role in identifying and approaching prospective donors, sponsors and funding partners.

• Develop, maintain, and strengthen relationships with existing and potential supporters and to lead on key public funding and donor relationships.

Finance and operations  

• Be accountable for the financial operation of the organisation, ensuring budgets are set and monitored, appropriate financial policies and procedures are in place, compliance with appropriate legal and fiscal frameworks is followed, and that there is timely reporting to the relevant funders and authorities.

• Oversee and ensure the smooth and efficient management of Dance City’s facilities and infrastructure.

• Ensure Dance City remains a visible champion of environmental responsibility.

• Ensure the organisation is fully compliant with all legal requirements, including health and safety, and that all staff are trained appropriately. 

People and culture 

• Set the tone for and model the organisational culture, be an inclusive and consultative leader, championing employee wellbeing and engagement. 

• Ensure that appropriate policies and procedures are in place for recruitment, induction, appraisals and the professional development of staff.

• Ensure the organisation upholds its principles of equity, diversity and inclusion, valuing the wellbeing of all colleagues.

Person specification  

Essential  

• Has held a senior role in a cultural venue or within an organisation with a substantial arts programme or partnerships; is well networked in and beyond the cultural and creative industries. 

• Understanding of the current landscape and eco-system in the cultural sector and awareness of local/national political initiatives that will impact on - and create opportunities for - Dance City and its partner organisations.

• Understanding of the legal, fiscal, social and political context within which the arts operate, and the contribution they make to health, education, social cohesion and civic pride.

• Understanding of the needs of dance as an art form and a commitment to best practice and to promoting inclusion and equality of opportunity.

• An inclusive leader with experience of overseeing organisational transformation and managing change. 

• A track record in relationship building, working in partnership with a range of funders, agencies and organisations, and of successful fundraising and income generation from a range of sources. 

• A strong advocate and compelling storyteller, able to network, represent the organisation, communicate its vision and inspire confidence among existing and potential peers and stakeholders.

• Strong financial literacy and skills, knowledge of charity governance and relevant financial policies and procedures; experience of senior financial accountability.

• Experience of working effectively with a Board of Directors, understanding of best practice in governance and organisational development.

• A commitment to living in the region, able to travel nationally and internationally, and to work some evenings and weekends where there is reasonable expectation to attend events.

Desirable 

• Experience of running a building with a diverse and impactful arts programme. 

• An extensive network in the cultural sector. 

• Experience of significant national/international cultural partnership projects. 

• Experience of managing significant public investment programmes such as ACE NPO, Creative Scotland RFO or equivalent.

Equity, diversity and inclusion 

At Dance City we believe that voices and perspectives from a range of backgrounds and lived experiences make our understanding of the world and the arts more relevant.

We believe that difference is our strength.

Therefore we actively encourage applications from people from all backgrounds and those that are under-represented in our city and region and in dance leadership. 

CRM and Supporter Care Lead

37 hours per week.
Salary: £30,984

Treetops is entering one of the most exciting periods in its history.

With a bold new hospice strategy, we’re creating a future model of care that’s innovative, sustainable and centred around the people we support. This transformation will enable more nursing in our community and stronger end‑of‑life support across the UK. To help drive this forward, we’re investing in our Marketing Team.

We’re looking for a talented and proactive CRM and Supporter Care Lead to take ownership of our CRM system and elevate the way we engage with our supporters. You’ll play a vital role in ensuring every supporter feels valued, appreciated and connected to the impact they make.

Reporting directly to the Head of Marketing, you’ll be the charity’s go‑to expert for CRM and supporter care. You’ll champion data quality across all departments, shape supporter journeys, and set the standards that ensure Treetops delivers exceptional supporter experiences at every touchpoint.

This is a fantastic opportunity for a passionate, analytical professional to shape a role with real influence, putting Treetops at the forefront of supporter data and supporter care.

Key Responsibilities

· Take full ownership of the primary CRM database, ensuring it is used effectively and consistently across the organisation
 

· Lead on supporter data management, ensuring information is accurate, up to date and handled correctly by all departments
 

· Ensure the primary CRM holds all relevant supporter data from every source and database
 

· Champion supporter care at Treetops, setting standards that ensure supporters receive timely, meaningful and personalised communication
 

· Lead on supporter journeys, including thanking processes, ensuring they are well‑designed, functioning and regularly reviewed

What we’re looking for

An organised, analytical professional with excellent data skills and the confidence to lead our CRM and Supporter Care strategy. You’ll bring:

· Experience managing CRM databases
 

· Strong Excel skills, including data manipulation and transfer
 

· Experience developing supporter or customer relationships
 

· Experience handling and processing large datasets
 

· Knowledge of database queries, reports and imports
 

· The ability to communicate technical information clearly to non‑experts

How to apply

For an informal conversation about the role, contact Michael Younger, Head of Marketing, on 0 1 1 5 8 6 5 6 0 3 8.

Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited to interview.

Treetops Hospice welcomes applications from all who meet the criteria, regardless of age, race, gender, disability, belief, sexual orientation or socio‑economic background.

Thank you for your interest in joining Treetops Hospice. Applicants must already have the legal right to work in the UK.