Head of supporter experience jobs

Job Title: Senior Philanthropy Manager

Contract: Full-Time (37.5 hours per week), Permanent
Salary: £54,000 – £60,000 per annum (DOE)
Location: London, Whitechapel
Closing Date: 5 January 2026
Interviews: w/c 12 January 2026

Centrepoint, the UK’s leading youth homelessness charity, is looking for a Senior Philanthropy Manager to join our Fundraising team based in London.

About us

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills so they can move into education, training and employment. Our ambition is to end youth homelessness by 2037.

Together with our partners, we support over 16,000 young people each year.

About the role

This is a senior leadership role within Centrepoint’s Relationship Fundraising team and a key driver of our future growth.

Following four years of sustained success, our philanthropy programme now generates over £1.3m per year, with a clear ambition to double income over the next three years. This role has been created to lead that next phase of growth.

You’ll lead the Philanthropy team, developing and delivering a clear strategy to grow and diversify our high-value donor portfolio. Alongside line managing and developing a team of Philanthropy Managers, you’ll personally steward and secure transformational gifts, including six-figure donations and multi-year commitments, while working closely with senior stakeholders across the organisation.

This role plays a critical part in delivering Centrepoint’s mission to end youth homelessness by 2037.

Centrepoint operates a hybrid working model

The current requirement is a minimum of two days per week in the office, increasing to 50% of your working week from 1 July 2025. For most full-time colleagues, this means attending the office for five days over a two-week period (e.g. two days one week and three days the next). This will be adjusted accordingly for colleagues on part-time or compressed hours contracts.

What you’ll be doing

• Leading the development and implementation of Centrepoint’s philanthropy strategy, aligned to organisational growth ambitions

• Managing and developing a high-performing Philanthropy team

• Personally stewarding and soliciting major donors, securing gifts at £100k+ and multi-year commitments

• Growing and diversifying the high-value donor pipeline, including cultivation of new HNWI prospects

• Overseeing income and expenditure budgets, setting targets and monitoring performance

• Working collaboratively across Fundraising and the wider organisation to maximise donor engagement and impact

• Ensuring excellent stewardship, compliance and use of fundraising systems and data

About you

You’ll be an experienced major gifts professional with a strong track record of success, including:

• Proven experience leading or managing a major gifts / philanthropy team

• Securing major donor gifts at £100k+ and building long-term donor relationships

• Developing and delivering income growth strategies with measurable results

• Strong leadership capability, with a commitment to developing and motivating others

• Excellent communication and influencing skills, with credibility at a senior level

• A strong understanding of the philanthropic landscape and best practice

Most importantly, you’ll be motivated by Centrepoint’s mission and the impact philanthropy can have on ending youth homelessness.

Why join Centrepoint?

In return for your efforts you’ll receive a competitive salary, excellent training and development, and a wide range of benefits including:

• 25 days annual leave per year, rising to 27 with service

• Healthcare cash plan (including dental, optical and alternative therapies)

• Private medical insurance

• Income protection

• Employer pension contribution of 5%

• Cycle to Work scheme

• Interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness and are equally committed to fairness and inclusion within our organisation. We welcome applications from all backgrounds, including those with lived experience of homelessness.

Title:   Head of Programmes

Reporting to: Chief Executive Officer

Salary Range £45,000-£51,000

Location: London, UK (with travel)

Contract type: Permanent contract

The Democratic Progress Institute (DPI) is an independent non-governmental organisation established in consultation with international experts in conflict resolution and democratic advancement. DPI seeks to promote peace and democracy building through strengthened public dialogue and engagement.

Overall Purpose of the Position

The Head of Programmes is responsible for overseeing the implementation of the organisations’ project activities and leads the DPI Programmes team, also ensuring a close working relationship with Finance, Fundraising and Operations colleagues. The role works with the CEO on operational, fundraising, strategic and monitoring levels and also involves representing DPI at external meetings and events as needed.

Project Management

• Coordinates the day-to-day operational management of the DPI’s programmes, including the implementation of activities and financial matters– in close coordination with relevant colleagues.
• Monitors the implementation of project activities and ensures compliance with the strategic framework as well as internal procedures and policies including financial and administrative.
• Facilitates programmes and events meetings (including designing the agenda and overseeing the organisation and preparation of materials)
• Manages performance of programmes’ team both Türkiye and UK.
• Organises regular meetings with the Programmes team to ensure project plan is on -track.
• Keeps an up-to-date overview of programme delivery, reports any challenges, and suggests solutions to the CEO.
• Builds project budgets with Finance, monitors project expenditures, develops financial strategies and addresses financial challenges.
• Monitors the political and security situation in Türkiye and the wider regions, developments relating to the conflict and impact on the project.

Reporting

• Works closely with the Funding and Development Manager to ensure timely delivery and monitoring of contractual reports, including interim and final reports to donors.
• Ensures that projects are implemented and reported in a timely and qualitative manner.

· Follows up with the team and gathers the reporting of meetings.

· Oversees deliverables and performance of the M&EE and Communications consultants.

Network

• Represents and promotes DPI’s work in varied contexts and maintains relationships with external stakeholders in Türkiye and in Europe such as political party representatives.
• Builds and maintains relationships with partners and donors alongside the Funding and Development Manager when needed.
• Carries out frequent visits to Türkiye and maintains a good working knowledge of the facts on the ground when needed.

Project Development

• Translates strategy into operational objectives and develops project/fundraising proposals including concept notes and narrative project proposals in conjunction with Funding and Development Manager.
• Identifies operational developments needs and develops corresponding opportunities and initiatives.

· Supports the CEO in strategic developments related to the project.

Key Experience/Technical Competencies/Knowledge required for the position.

The successful candidate should have the following

§  A postgraduate degree in Political Science, Law, Conflict Resolution, International Relations, or a related discipline is highly desirable.

§  At least 8-10 years’ experience in project management in charity or NGO setting.

§  Experience directly managing a team including remotely.

§  Strong experience of EU funding streams, rules and regulations and knowledge of government grant processes

§  Strong organisational and planning skills.

§  Critical and strategic thinking skills.

§  Experience in research and complex information analysis.

§  Knowledge of Türkiye political situation (desirable).

§  Strong writing and oral skills in English.

§  Knowledge/experience of and commitment to peace-making/humanitarian field.

§  Understands and respects confidentiality terms.

§  Ability to manage under tight deadlines and in high-pressure environments

§  A DBS certificate is preferable.

Interpersonal Skills needed for the position

§  Multi-tasker

§  Extremely reliable

§  Flexible and able to take initiative

§  Self-learner

§  Strong team player

§  Confidentiality

Applications will be considered on a rolling basis with the final deadline set as the 19th of January 2026

The successful candidate should have the right to work in the United Kingdom

EQUAL OPPORTUNITIES

DPI is committed to Equal Opportunities and Cultural Diversity.

DPI SAFEGUARDING STATEMENT

DPI maintains zero tolerance for sexual exploitation and abuse. All employment offers are conditional upon the receipt of satisfactory references and the signing of our code of conduct with a particular focus on Protection from Sexual Exploitation and Abuse.

The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we enter our next stage of growth, we are seeking a senior operational leader to transform, scale and strengthen our Helpline service.

The Head of Helpline and Service Delivery will provide strategic and operational leadership across all aspects of service delivery - people, processes, quality, tooling and innovation. This role is accountable for the overall performance, resilience and impact of the Helpline, ensuring we offer exceptional trauma-informed and victim/survivor-centred support across channels.

This is an executive role requiring someone who can operate strategically while staying close to operational realities. You will lead managers, staff and volunteers, drive cultural and structural change, support growth of service models, deliver high-quality outcomes and ensure the Helpline is equipped to meet demand.

This opportunity is exciting for an experienced service-delivery leader to build a mission-driven Helpline at scale.

Key Responsibilities

Strategy & Service Direction

• Develop and deliver a multi-year operational strategy for the Helpline aligned with organisational goals.

• Shape the future service model, including workforce planning, channel strategy, automation and technology.

• Provide executive-level leadership and insight to the CEO, Executive Team and Trustees.

• Represent The Cyber Helpline externally with partners, regulators, law enforcement, funders and the wider sector.

Service Performance

• Lead the day-to-day and long-term operation of the Helpline, ensuring stability, quality, responsiveness and continuous improvement.

• Own and deliver KPIs, SLAs, performance dashboards and quality standards.

• Ensure effective processes, incident response, risk management and signposting and referral pathways.

• Oversee the helpdesk, telephony, triage, case management processes and other service initiatives.

People, Culture and Capability

• Lead the team members across functions such as supervisors, case support, QA and training

• Build a high-performing workforce of staff and volunteers, ensuring strong recruitment, onboarding, development, supervision and succession planning.

• Foster a supportive, trauma-informed and collaborative culture with clear expectations and accountability.

• Set and embed structures, role clarity, operational guidelines and communication frameworks across the Helpline.

Quality, Compliance and Risk

• Own the QA framework alongside the Case Support Team, ensuring consistent, accurate and compassionate support to victims and survivors.

• Work in partnership with the Head of Safeguarding to ensure compliance with safeguarding policy and strong practice across the team.

• Oversee high-risk escalations, operational risk identification and mitigation.

• Ensure compliance with internal policies, such as data protection and cybersecurity.

Service Development

• Lead service improvement initiatives, including redesigning processes, upgrading systems and embedding new technologies.

• Collaborate with data, product and technology teams to enhance automation, workflows and case-handling efficiency.

• Ensure the service evolves in response to threat trends, victim needs, and organisational strategy.

• Drive innovation in digital service delivery and multi-channel support.

Partnerships, Impact and Growth

• Work with stakeholders such as police, funders, commissioners, corporates and international partners to strengthen and expand our model.

• Support fundraising and business development opportunities by providing operational insight, impact reporting and case studies.

• Contribute to the expansion of the Helpline model into new geographies.

• Act as a senior ambassador for the service and organisation.

Internal Leadership and Collaboration

• Partner with operations, finance, safeguarding, comms and data teams to ensure integrated and effective organisational delivery.

• Contribute to organisational strategy, planning cycles, and Executive Team decision making.

• Lead or support cross-organisational projects where operational expertise is required.

Requirements

Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data. 

Essential

• Significant leadership experience in a senior operational role within a helpline, support service, contact centre, victim support environment or other complex service-delivery setting.

• Proven ability to scale a service, introduce new operational models and lead organisational change. 

• Experience managing multi-layered teams (including volunteers), ideally across remote environments.

• Strong understanding of QA, safeguarding principles, operational risk, and compliance.

• Demonstrated ability to set KPIs, manage performance, analyse data and make evidence-informed decisions.

• Exceptional people leadership, communication and stakeholder-management skills

• Experience improving processes, implementing new systems or delivering service innovation.

• High emotional intelligence with a calm, pragmatic approach to problem-solving.

• Alignment with The Cyber Helpline’s mission and a commitment to victim-centred support.

Desirable

• Understanding of cybercrime, cybersecurity, online harms or digital victimisation.

• Experience working in a charity or volunteer-powered environment.

• Experience delivering training, public speaking or representing an organisation externally.

• Experience with helpdesk systems, CRM, or telephony/triage systems

• Knowledge of trauma-informed practice.

What we offer

• Enhanced annual leave - generous leave package with an extra day off to celebrate your birthday.

• Pension scheme - 8% employer contribution to your workplace pension scheme

• Employee discounts - thousands of discounts on travel, shopping, wellbeing, entertainment and more.

• Remote working cost budget - an annual allowance to cover eligible remote working costs

• Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture. 

• Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.

• Professional development - access to ad-hoc training based on your role and professional growth interests

• Enhanced leave - including sick pay, paternity/maternity, compassionate and bereavement leave. We operate with flexibility during periods of illness, family need or unexpected events.

• Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA.

• Time off for learning - request time off to pursue training or development opportunities

We are looking for a dynamic and experienced programme manager who will oversee The Advice Workforce Development Fund (AWDF). AWDF is a collaborative programme dedicated to strengthening and sustaining the social welfare advice sector in London. The role will coordinate and run steering and advisory groups, and ‘task and finish’ groups, working with cross-sector stakeholders to enable the implementation of recent recommendations generated by research commissioned by the programme, and help with monitoring and evaluating the project and funded projects under this programme. The successful candidate will have strong project management skills, a commitment to social justice, and a track record of delivering impactful support to external partners.

The workforce development programme was created after working closely with a group of funders and advice sector representatives who are now steering group members. The programme has reached an exciting stage, as it transitions from a foundation-laying and research phase into more of a focus on influencing and implementation of the learning generated to date, while also maintaining and strengthening new and existing relationships. This role, with support from the Head of Sector Support and Grants and the CEO, will oversee the continued development and delivery of this exciting partnership into the longer-term. This role will also work closely with the Propel initiative under London Funders to ensure effective coordination of work is done at all levels.  

We are thrilled to be helping Spectra to find seek a compassionate, curious, and entrepeneurial Head of Fundraising. You will ideally have experience managing a small teams to achieve impressive results across individual giving with lower and higher value donors.

This is a full time position (compressed hours or 4 days may be considered), with hybrid working once or twice a fortnight in London.

The Charity
Spectra are a long standing LGBTQ+ CIC dedicated to providing supportive, expert, and non-judgemental peer-led health and wellbeing services.

Their services include:

• Peer-led counselling, social groups and mentoring, particularly amongst LGBTQ+ communities
• HIV testing, outreach and education for communities affected by HIV, particularly Black and Asian communities, as well as the LGBTQ+ community
• Sexual health and LGBTQ+ training for carers, teachers and healthcare staff
• Sexual health education for neurodiverse, SEND young people and their carers
• Health advocacy and casework for trans, gender diverse and sex worker communities

The Role

They aim to diversify their income streams over the next few years and invest resources in building a brand that will capture people's imaginations and hearts, thereby building on a small pool of existing donors and growing individual giving, legacy, and major donor work.

With increased resources allocated to diversifying income, this post would suit someone interested in a start-up project focused on building individual giving from scratch, including regular and one-off donations, cultivating donors, including major donors, coordinating and developing event-based fundraising, and legacy-based giving.

You would manage a small team od two and work with the Senior Trust Fundraiser to provide support to other Strategic Programme leads, to ensure they maintain a high standard of reporting to trusts and foundations.

The Candidate

We are looking for a good all-rounder with entrepreneurial flair and experience, excellent relationship management, strong skills in marketing and communications, and experience in individual giving, digital fundraising and ideally higher value philanthropic income.

If you manage with integrity, stand for LGBTQ+ rights, are committed to racial and social justice, and strive for health equity, get in touch!

IMPORTANT NOTE

Spectra are reviewing applications on a rolling basis so do get in touch ASAP to find out more.

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Prospectus is delighted to be supporting a small, London based performing arts charity to recruit for a Head of Finance and Operations. This is a role based full time from their site in Islington and is a permanent vacancy. The charity works with care leavers and at risk young people using drama, staging high profile theatre and film productions.

Reporting in to the CEO, the Head of Finance and Operations is responsible for managing the day-to-day operational, financial and legal aspects of the charity, the work it produces and its staff, ensuring successful delivery of all services. Accountable to the CEO, this person must ensure that the right balance is achieved between a programme of activity and prudent financial management. Some of the key responsibilities include strategic and financial planning, leading in the development and management of business plans. You will ensure realistic financial targets are set, work alongside the CEO to develop a robust, deliverable business plan for financial partnerships and will lead on the development and implementation of HR strategy and staff management policies. You will support the Fundraising team alongside the CEO, working with them to develop and manage a realistic weighted pipeline of trusts and foundations. You will also monitor funding agreements and renewals, support the preparation of corporate sponsorship contracts and over see the management of the office space.

The successful candidate will have prior experience managing finances, ideally for a charitable organisation or not for profit, however you do not need to be a fully qualified accountant. You will have team management experience with the ability to motivate and support staff and bring experience of embedding policies and processes to ensure smooth running of the organisation. You will be a self starter with the ability and drive to learn aspects of the role that you are not as familiar. The charity is open to candidates looking to develop and broaden their experience on the job and therefore you will not be expected to have strong experience in every area.

To apply please submit your CV in the first instance. Following your application, you may be contacted by Prospectus for an informal discussion and may be asked to provide further information to assist with the recruitment process.

As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.

Circa £47,000 per annum

Full-time, Permanent

Part Home/Part Office based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as the Events and Experiences Lead, leading the Events and Experiences Team.

The role is responsible for delivering an exciting programme of in-person touch-points that engage multiple targeted audiences to steward existing partners and reach new audiences to inspire with UNICEF’s work. The role will also manage two members of the Events and Experience team directly to nurture talent and lead by example. Ideally the candidate will also have a solid understanding of creating and maintaining income-generating partnerships.

The successful candidate will have experience of delivering income and end-to-end large event management. They will have proven experience in innovating in-person engagement offerings that deepen and lengthen donor/supporter engagement. They will be able to evidence effectively working in large complex organisations delivering across multiple projects and events. An innovative, creative approach is desired and an ability to work in a collaborative environment is essential.

Act now and visit the website via the apply button to apply online.

Closing date: 9am, Wednesday 7 January 2026.

Interview date: Thursday 15 January 2026 via video conferencing (MS Teams).

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Head of Surveying and Minor Works (Surveying, ADR & Legal Disrepair)

Hackney Council
Repairs & Maintenance | Climate, Homes & Economy Directorate
Salary: £70,860 - £78,860 (Inclusive of Market Supplement) 

Goodman Masson is delighted to be partnering with Hackney Council to recruit a Head of Surveying and Minor Works, a senior leadership role driving standards, compliance, and resident-focused service delivery in one of London’s most dynamic boroughs.

This is a key role leading the Council’s surveying function and its Legal Disrepair and ADR service, ensuring that homes are safe, compliant, and well-maintained while minimising disrepair liability and safeguarding the Council’s legal and financial position. You will oversee a team of area surveying managers and the Legal Disrepair/ADR Manager, providing strong technical leadership, strategic direction, and operational oversight across complex caseloads.

You will lead the management of all legal disrepair matters, working closely with legal teams, contractors, and internal partners to reduce risk, improve case outcomes, and strengthen early intervention. A core responsibility includes establishing robust processes to address damp and mould, ensuring effective investigation, timely resolution, and compliance with Awaab’s Law.

As the technical lead for surveying, you will oversee defect diagnosis, property inspections, quality assurance, and compliance with building regulations and safety standards. You will develop clear policies, streamlined systems, and accurate reporting frameworks, ensuring a consistent and high-quality approach across all localities.

The role also demands confident leadership, strong performance management, and a commitment to continuous improvement. You will mentor and develop your teams, support cultural transformation, and ensure services are delivered in line with Hackney’s values of inclusion, accountability, and openness. You will be a key voice in resident engagement, representing the service at internal and external forums, contributing to locality planning, and ensuring residents are well-informed and supported throughout the repairs and disrepair process.

We are seeking:
• Senior leadership experience in surveying, legal disrepair or complex housing repairs services
• Strong technical surveying expertise with advanced defect diagnosis skills
• In-depth knowledge of disrepair legislation and risk mitigation
• Experience managing damp and mould cases and delivering compliance with legal frameworks
• Proven ability to lead and develop multidisciplinary teams
• Strong communication and stakeholder management skills, including experience working with legal professionals
• Financial awareness and experience managing budgets and contractor performance
• Commitment to delivering equitable, resident-focused services

This is a rare opportunity to lead a high-profile service area with real impact on residents’ safety, wellbeing, and housing quality across Hackney.

For further information or to apply, please contact [email protected]

Head of Communications & PR

We are seeking a Head of Communications & PR to elevate the national voice of a values-driven arts education charity as they prepare to open their new headquarters at the iconic Wigan Pier. Shape the story of their next chapter and help influence the future of cultural education in England and beyond.

Position: Head of Communications & PR
Salary: £39,837 to £43,570 (pro rata based on 35 hour week FTE)
Location: Wigan (hybrid: home working, Wigan Pier office from Summer 2026, plus travel as needed)
Hours: 25-30 (negotiable)
Contract: Permanent

Closing Date: 9.00 am on Monday 19th January 2026

Please note - This role is offered at 25-30 hours per week (FTE 35 hours), with flexibility and negotiation on your working pattern to help you to balance work and life.
 

About the Role

The Head of Communications & PR plays a pivotal role in strengthening the organisation’s national presence and ensuring that the story of arts education and the people who make it possible, is heard, understood and valued.

You will shape a clear communications and PR strategy, lead and support a small communications team, champion ethical and inclusive storytelling, and ensure all messaging reflects the organisation’s values of equity, inclusion, quality and care.

Reporting to the Director of Relationships and Marketing, you will:

• Lead proactive, strategic communications that bring the charity’s mission to life
• Manage media relationships and secure thoughtful, impactful press coverage
• Oversee all digital communications, including website and social channels
• Support colleagues to communicate their work confidently and clearly
• Shape organisational messaging around programme launches, events and key moments
• Elevate the visibility of teaching artists, cultural organisations and partners
• Uphold high-quality, accessible and ethical storytelling in all content

This is a unique opportunity to influence national conversations, shift perceptions about arts-based learning, and shine a spotlight on the people, places and practices shaping cultural education today.

About You

We’re looking for a strategic communicator, a relationship-builder and a natural storyteller, someone who loves ideas, thrives on collaboration and believes deeply in the power of the arts to help children flourish.

You will be:

• A confident communicator with excellent writing skills and an eye for accuracy
• An experienced media handler who builds strong, respectful journalist relationships
• Curious, creative and able to turn complex ideas into compelling stories
• Organised, calm under pressure and skilled at managing multiple priorities
• Inclusive and ethical in your approach to storytelling and representation
• A supportive team leader who motivates others with clarity, care and ambition

This is an exciting moment to join the team. You’ll help establish the organisation’s voice as it moves into its new home at Wigan Pier and expands its local, national and international reach.

About the Organisation

The charity’s vision is for a future where being creative and experiencing brilliant culture is a regular part of every child’s learning and life. They work strategically across Northern England, nationally and internationally to tackle unequal access to creativity and the arts for children and young people.

They value curiosity, courage, collaboration, care, conscientiousness and credibility, and are committed to anti-racist practice, ensuring diversity is at the heart of everything they do.

Other roles you may have experience of could include: Head of Communications, PR Manager, Communications Lead, Head of External Affairs, Media & Communications Manager, Senior Communications Officer, Strategic Communications Lead, Head of Marketing and Communications, Public Relations Lead, or similar.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Do you have a heart for mobilising Christians to serve across the world in medical mission? Do you have a passion for global healthcare? If so, this role could be for you!

The opportunity

• Part Time (3-4 days per week)
• Permanent Contract
• £51,500-£63,860 FTE depending on experience.

This is an exciting time to join CMF as we head into our new strategic plan. We want to grow and expand our support to medical mission around the world.

Our Head of Global Ministries will equip CMF members and other Christian health professionals involved or interested in global healthcare mission.

The successful candidate will also oversee CMF’s mission conferences and programmes. They will engage well with current developments in healthcare mission.

This person will enjoy building bridges with other like-minded organisations and represent CMF to professional medical bodies and NGOs.

The successful candidate will also contribute to joint work with other departmental leaders at CMF.

Would you be willing to use your passion, skills and experience to support CMF in our mission to see Christian healthcare professionals united and equipped to live and speak for Jesus Christ?

You will be a person of integrity, passion, and commitment to see Jesus Christ glorified in healthcare.

This role is based at our London office with some hybrid working.

To apply, please visit our website.

Battersea is entering an exciting phase of innovation and transformation as we embark on the first year of our new five-year strategy. With increased investment in income generation starting in 2025, we are expanding our team to drive the growth necessary to achieve our organisational goals. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat. We now have several new roles within this team to further our mission.

This new role will oversee the development and delivery of engaging supporter journeys across a range of channels for Battersea’s Challenge and Public events, as well as our Supporter-Led Fundraising audiences. It will play a pivotal role in maximising event and supporter-led fundraising income, ensuring every supporter has a positive experience and feels inspired to continue supporting Battersea.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 11th January 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): To be confirmed

For full details on the role, please download the recruitment pack.

Location:  Hybrid working - Part London office-based and part home working. The post holder will work a minimum of one day a week in the office. 

Salary: £31,800 per annum 

Hours: 35 hours per week 

Closing date: Tuesday 6 January 2026 at 10.00am 

Interview date: Tuesday 13 January 2026 on Teams. Please note that there may be a second stage in person on Wednesday 21 January. 

This is a permanent role. 

Who we are looking for 

Breakthrough T1D is the UK’s leading type 1 diabetes charity, dedicated to funding research, advocating for change, and supporting the T1D community. A year into our exciting rebrand from JDRF to Breakthrough T1D, we’re looking for a Social Media and Content Officer to help us build on this momentum. 

We’re looking for a creative and proactive person to join us as our new Social Media and Content Officer. We’re looking for someone with excellent content creation skills, a strong understanding of social media platforms and trends, and an ability to deploy tactics to ‘stop the scroll’ on our owned content. 

As the Social Media and Content Officer, you will be responsible for our social media channels, creating compelling campaigns and content that engage our communities and build support for research into type 1 diabetes (T1D). You will help us build our engaged online T1D community and proactively seek out new and innovative approaches to digital communications, while protecting and enhancing the Breakthrough T1D brand. 

Experience required 

You’ll have previous experience of: 

• Working across multiple social media platforms and monitoring engagement e.g. Meta, Linkedin, X 

• Producing audience-specific, engaging and shareable daily content in different formats 

• Training and supporting others to create and publish content

• Supporting and delivering unique and vibrant social media campaigns 

• Growing online social communities and rates of social media engagement 

• Interpreting social media analytics and providing insight on content performance 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 

• Flexible working and will consider compressed hours 

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 

• Season ticket and cycle loan 

• Pension scheme 

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

At Breakthrough T1D we do understand that AI (Artificial Intelligence platforms like ChatGPT) can be a useful tool for candidates to assist in applying for our roles. We ask that applicants do ensure their authentic voice is present, and we look forward to seeing examples of your specific experience. 

Summary

EduSpots is an innovative, dynamic, and community-orientated UK and Ghanaian registered charity which connects, trains, and equips grassroots voluntary educators (named ‘Catalysts’) to drive community-led change through education spaces named ‘Spots’. Our vision is of a world in which communities unite to create the futures they want to see, through education.

Since 2016, through collaborating with over 400 local voluntary community educators and actors – named ‘Catalysts’ – who take a central leadership role in the development of the network, we have supported 50 communities in creating and running community-led and owned education spaces named ‘Spots’’. Together, we are developing a model for a community-led education space with accompanying network engagement that could have global relevance. 

Our Ghana-based team creates collaborative learning opportunities through three leadership programmes for Catalysts which are increasingly facilitated by the EduSpots app: the Ignite, Catalyse and Inspire Mentoring Programmes. These enable the Catalysts to lead EduKidz (early years education), DigLit (digital literacy), EcoSTEM (STEM and environmental education) and Ignite Equity (gender equity) clubs for learners typically aged 3-16, alongside locally designed education projects, reaching over 10,000 learners of all ages annually. 

We are in an exciting period of our development, having more than doubled our income, programme breadth and reach in the last two years, with a recent independent evaluation by Expectation State offering further evidence in support of our model’s outcomes. We have been recently selected for two accelerator programmes, who are supporting us as we consider the scaling potential of our model. In the period, we are aiming to double our network reach, bringing an additional 50 Spots into the network.

We won the Tes International Award in 2018 and the Big Give Supporters’ Choice Award in 2022, and we were recently selected as a finalist for the 2023 Their World Scale-Up Innovation Prize. In 2021, our Founder was a Finalist in the UNESCO-backed $1 million Global Teacher Prize.

We are excited by our future. 

About this role 

The Global Head of Operations is a new role being introduced in 2026 with the core purpose of strengthening systems, processes and strategic delivery across both EduSpots Global and EduSpots Ghana, offering hands-on support to the CEO and wider staff across a range of areas.

In this senior role, you will work closely alongside the CEO, offering her the advice and skills needed to move EduSpots successfully through a complex period of growth in a challenging fundraising context, enabling more learners and Catalysts to participate in a unique community-led model of education, whilst sharing our practice more widely.

We are looking for an organised and empathetic strategic leader, ideally with strong or developing skills across project management, finance, HR and MEL skills and an ability to work independently in a fast moving work environment.

This role has the potential to grow into a Director of Global Operations or Deputy CEO role in time for outstanding candidates, and carries significant organisation-wide responsibility.

Candidates should hold a genuine passion for educational equity, a strong belief in the power of community-led models to transform lives at scale and a high level of flexibility in a fast-changing yet friendly and playful work environment.

Whilst this role is remote, and open to all global candidates, you will need to have understanding and experience of UK law, accounting and policy development, or a strong appetite to build experience in this area quickly.

Main duties and responsibilities 

Systems

• Work with the CEO and staff to proactively strengthen systems and processes across the organisation, including monitoring, evaluation and learning frameworks and operations. 
• Support the wider team with IT, including general skill development, leading the Google Space system. 
• Monitor compliance to organisational policies and lead the quarterly review of the organisational risk register, working with the Ghana Head of Operations. 

Finance 

• Work with the Finance and Admin Officer to produce monthly and quarterly global management accounts, cash flow analysis and to complete the annual audit. 
• Lead the financial planning of the organisation, working with the CEO and the Ghana Head of Operations to create the annual budget. 
• Work with the Ghana Head of Operations to strengthen financial systems, processes, and training across the organisation. 
• Work with the Ghana Head of Operations to prepare budgets for funding bids as needed.
• Work with the grants team to track grant spending and produce consolidated financial reports (including expenditure from the UK and Ghana) for donors. 
• Ensure EduSpots’ new accounting software (QuickBooks) is fully embedded and utilised.
• Oversee bank account management, including payments, checking bank statements, and reviewing bank reconciliations for UK and Ghana.
• Ensure staff payroll (likely to be outsourced) and payments to freelancers / consultants are done accurately and in a timely manner.

HR

• Work alongside the CEO, Head of Operations, Safeguarding and Inclusion Managers  and wider staff to develop strategies to sustain and strengthen a high performing and friendly work culture. 
• Work across the team to strengthen HR and performance management structures, informed by best practice and legal frameworks. 
• Lead the recruitment of staff, consultants and volunteers in the UK (advertising roles, drafting contracts, contacting referees and completing all filing and administration relating to recruitment).
• Onboard new staff, provide training on policies and procedures, and track key information (leave, appraisals, etc) for UK staff. 
• Regularly review and keep the Staff Handbook up to date.
• Depending on skill-set, work with the CEO to lead professional development for staff across the organisation, liaising with trustees and advisory group members.

Administration & Governance

• Manage and maintain databases and our Google Drive system. 
• Ensure compliance with GDPR and adherence to our child safeguarding and protection policy. 
• Maintain insurance renewals, tracking and filing.
• Review and keep up to date all organisational policies in line with current legislation, working with the Trustees and Directors. 
• Assist the CEO in the administration relating to EduSpots’ governance, including board meeting arrangements and minute taking.
• Support the CEO in all ad-hoc tasks that arise, working closely alongside her to ensure the smooth running of the organisation. 

Strategic insight 

• Work closely with the CEO and staff/Catalysts across the organisation to ensure all EduSpots’ decision-making is strategic and in the best interests of the Catalysts, Sparks and Communities we partner with. 

Other areas 

• Depending on experience, you may in time take on management responsibilities for some staff, but this role is principally a systems strengthening and quality improvement role, working closely with the CEO to offer advice and additional capacity. 
• Depending on experience, you may support with grants writing / management and/or community fundraising. Experience of fundraising would be of significant benefit to the organisation in this key leadership role. 

Personal Specification 

Essential 

• Minimum of 7 years’ experience of operations in a small/medium charity context. 
• Self-starter with the ability to hit the ground running and work with minimal supervision with high levels of flexibility.
• Self-motivated, with an ability to motivate and energise others.
• High level strategic understanding, critical thinking and the ability to strengthen systems in a fast-paced high performance environment.
• Excellent communication, both oral and written.
• The ability to thrive and adapt in a fast-paced, creative and impact-driven culture. 
• Strong administrative skills with a high level of attention to detail. 
• Experience in creating user-friendly tools and processes to support project and quality management.
• Experience using Google Suite, with strong Excel skills.
• Tech savvy – ability to learn new tech tools efficiently.
• Experience coordinating others. 
• Excellent interpersonal and teamwork skills with strong empathy and cultural sensitivity 
• Strong personal alignment with the mission, vision and values of EduSpots. 

Highly desirable 

• Experience supporting charity Boards, and working with external bodies including auditors, tax authorities, and other official bodies is highly desirable.
• Experience complying and strong familiarity with UK charity regulations and requirements.
• Experience preparing budgets and financial reports for donors/grants. 
• Experience of working in a cross-cultural team.
• Experience of working with an international charity would be advantageous. 

Please send a tailored covering letter and CV addressed to the CEO Miss Cat Davison by Wednesday 31st December with a hope to meet shortlisted candidates for a first-round interview in the week starting Monday 12th January. 

If you love data and want to make a difference by helping us to support vulnerable children alone and at risk on the streets and at transport hubs, leading change and building brighter futures across the world then this could be the role for you.

We are moving CRMs in 2026 and need to make sure that we are efficently and accurately processing all UK income and other supporter data within the organisation's new CRM system. The post holder will play a key role in maintaining the  integrity and compliance of financial and supporter records, enabling the charity to maximise income and supporter engagement.

They will be responsible for processing a range of income sources—including online, postal, event, and PayPal donations—while ensuring timely and compliant Gift Aid claims and accurate data management. The role will also support database  maintenance, data quality, and system improvements through collaboration with suppliers and internal teams.

In addition, the post holder will uphold data protection and fundraising compliance (including GDPR, PECR, and Gift Aid regulations), provide training and support to colleagues, and contribute to a culture of accuracy, transparency, and continual improvement across the Fundraising and Marketing team.