Home based jobs in Liverpool, merseyside
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The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we enter our next stage of growth, we are seeking a senior operational leader to transform, scale and strengthen our Helpline service.
The Head of Helpline and Service Delivery will provide strategic and operational leadership across all aspects of service delivery - people, processes, quality, tooling and innovation. This role is accountable for the overall performance, resilience and impact of the Helpline, ensuring we offer exceptional trauma-informed and victim/survivor-centred support across channels.
This is an executive role requiring someone who can operate strategically while staying close to operational realities. You will lead managers, staff and volunteers, drive cultural and structural change, support growth of service models, deliver high-quality outcomes and ensure the Helpline is equipped to meet demand.
This opportunity is exciting for an experienced service-delivery leader to build a mission-driven Helpline at scale.
Key Responsibilities
Strategy & Service Direction
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Develop and deliver a multi-year operational strategy for the Helpline aligned with organisational goals.
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Shape the future service model, including workforce planning, channel strategy, automation and technology.
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Provide executive-level leadership and insight to the CEO, Executive Team and Trustees.
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Represent The Cyber Helpline externally with partners, regulators, law enforcement, funders and the wider sector.
Service Performance
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Lead the day-to-day and long-term operation of the Helpline, ensuring stability, quality, responsiveness and continuous improvement.
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Own and deliver KPIs, SLAs, performance dashboards and quality standards.
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Ensure effective processes, incident response, risk management and signposting and referral pathways.
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Oversee the helpdesk, telephony, triage, case management processes and other service initiatives.
People, Culture and Capability
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Lead the team members across functions such as supervisors, case support, QA and training
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Build a high-performing workforce of staff and volunteers, ensuring strong recruitment, onboarding, development, supervision and succession planning.
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Foster a supportive, trauma-informed and collaborative culture with clear expectations and accountability.
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Set and embed structures, role clarity, operational guidelines and communication frameworks across the Helpline.
Quality, Compliance and Risk
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Own the QA framework alongside the Case Support Team, ensuring consistent, accurate and compassionate support to victims and survivors.
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Work in partnership with the Head of Safeguarding to ensure compliance with safeguarding policy and strong practice across the team.
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Oversee high-risk escalations, operational risk identification and mitigation.
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Ensure compliance with internal policies, such as data protection and cybersecurity.
Service Development
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Lead service improvement initiatives, including redesigning processes, upgrading systems and embedding new technologies.
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Collaborate with data, product and technology teams to enhance automation, workflows and case-handling efficiency.
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Ensure the service evolves in response to threat trends, victim needs, and organisational strategy.
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Drive innovation in digital service delivery and multi-channel support.
Partnerships, Impact and Growth
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Work with stakeholders such as police, funders, commissioners, corporates and international partners to strengthen and expand our model.
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Support fundraising and business development opportunities by providing operational insight, impact reporting and case studies.
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Contribute to the expansion of the Helpline model into new geographies.
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Act as a senior ambassador for the service and organisation.
Internal Leadership and Collaboration
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Partner with operations, finance, safeguarding, comms and data teams to ensure integrated and effective organisational delivery.
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Contribute to organisational strategy, planning cycles, and Executive Team decision making.
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Lead or support cross-organisational projects where operational expertise is required.
Requirements
Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data.
Essential
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Significant leadership experience in a senior operational role within a helpline, support service, contact centre, victim support environment or other complex service-delivery setting.
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Proven ability to scale a service, introduce new operational models and lead organisational change.
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Experience managing multi-layered teams (including volunteers), ideally across remote environments.
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Strong understanding of QA, safeguarding principles, operational risk, and compliance.
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Demonstrated ability to set KPIs, manage performance, analyse data and make evidence-informed decisions.
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Exceptional people leadership, communication and stakeholder-management skills
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Experience improving processes, implementing new systems or delivering service innovation.
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High emotional intelligence with a calm, pragmatic approach to problem-solving.
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Alignment with The Cyber Helpline’s mission and a commitment to victim-centred support.
Desirable
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Understanding of cybercrime, cybersecurity, online harms or digital victimisation.
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Experience working in a charity or volunteer-powered environment.
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Experience delivering training, public speaking or representing an organisation externally.
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Experience with helpdesk systems, CRM, or telephony/triage systems
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Knowledge of trauma-informed practice.
What we offer
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Enhanced annual leave - generous leave package with an extra day off to celebrate your birthday.
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Pension scheme - 8% employer contribution to your workplace pension scheme
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Employee discounts - thousands of discounts on travel, shopping, wellbeing, entertainment and more.
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Remote working cost budget - an annual allowance to cover eligible remote working costs
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Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture.
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Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.
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Professional development - access to ad-hoc training based on your role and professional growth interests
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Enhanced leave - including sick pay, paternity/maternity, compassionate and bereavement leave. We operate with flexibility during periods of illness, family need or unexpected events.
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Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA.
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Time off for learning - request time off to pursue training or development opportunities
The client requests no contact from agencies or media sales.
Birthrights is recruiting a Campaigns and Policy Manager to help drive transformative change in maternity care. This is a powerful opportunity to shape national policy and campaigns that centre human rights, racial justice and the lived experiences of women and birthing people.
Reporting to the CEO, you will lead our policy and campaigns strategy, shaping how we influence government, the NHS, regulators and professional bodies. You will identify leverage points for change, develop strong and persuasive policy positions, and deliver bold, creative campaigns that challenge harmful practice and shift power. Working closely with our legal, information & advice, training and communications teams, you will ensure our policy and campaigning work is grounded in evidence, lived experience and human rights law.
You will also contribute strategically to Communities Imagine — a core organisational initiative rooted in racial justice, community leadership and a radical re-imagining of maternity care — while working alongside and supporting dedicated roles focused on its delivery.
Birthrights is a small but mighty charity with a national profile and a strong track record of influencing maternity policy and practice. We offer flexible, remote working, a supportive team culture and generous benefits.
If you are a values-driven campaigner with a passion for racial justice, reproductive justice and human rights, we would love to hear from you.
Closing date: 12 noon on Monday 26th January – please refer to the candidate pack for full details.
The client requests no contact from agencies or media sales.
Youth Group Development Officer (Regional)
Reference: NOV20257620
Location: Homebased, Flexible within Northern England (Lancashire, Merseyside, Manchester, Cheshire, West Yorkshire, South Yorkshire)
Hours: Part-Time, 26.25 hours per week
Contract: Permanent
Salary: £27,123.00 - £28,956.00 Pro Rata
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (Pro-Rata)
Are you passionate about nature and wanting to make a real difference? We are looking for an inspiring individual to empower and grow our RSPB Youth Group network, offering leadership, advice and support. In this role, you’ll shape the next generation of nature champions by working through volunteers.
What's the role about?
- Providing regional coordination and direction of RSPB Youth Group operations and building volunteer capability in England.
- Working collaboratively to develop high quality initiatives that enable our Youth Groups to inspire new and more diverse support, giving nature a voice in more communities across England.
- Advocating for RSPB Youth Groups and embedding them in area teams, projects and activities as part of our strategic outcomes to tackle the nature and climate emergency.
- Making sure our Youth Groups are following RSPB policies and procedures, complying with legal requirements and working within agreed RSPB Youth Group frameworks.
- Monitoring and evaluating RSPB Youth Group activities to demonstrate the positive impact of RSPB Youth Groups and their contribution to RSPB strategic outcomes.
- Identifying, developing and delivering training and resources required by RSPB Youth Groups to maximise their impact for nature.
- Championing RSPB Youth Groups both internally and externally, influencing and raising awareness of what they do through communications planning to make sure that their contribution is celebrated and valued.
- Lead, manage and support a team of country expert volunteers to assist with some or all the above.
This role will work alongside the Youth Group Development Officer, South England to manage the England network of Youth Groups. The successful candidate will work closely with colleagues across four countries and UKHQ from a range of teams including Area Teams, People Engagement, Youth Mobilisation and Volunteering.
This role will require one evening each month to deliver training and induction sessions. Additionally, you’ll travel up to six times a year, at weekends, to visit RSPB Youth Groups in person.
Essential skills, knowledge and experience:
- Strong understanding of best practice and sector standards in working with young people in a non-formal youth setting, combined with a proven ability to design, develop and successfully deliver a range of activities that engage and inspire groups of young people.
- Knowledge and understanding of volunteering best practice, innovation and sector standards with a strong track record of successfully developing volunteering roles across an organisation.
- Understanding and experience of volunteering through working with volunteers in a management capacity.
- Exceptional communication and interpersonal skills, with the ability to influence, persuade, guide and negotiate effectively. Skilled in active listening and constructively challenging thinking where appropriate.
- Strong analytical skills with the ability to identify problems and determine areas of improvement. Adept at working collaboratively to develop creative strategies and practical solutions that drive positive change.
- Ability to maintain a strong focus on achieving results while effectively prioritising tasks and resources.
- Experience in designing, developing and delivering youth-focused projects or initiatives that result in measurable/tangible improvements for young people.
- Experience in delivering operational advice, guidance and training to individuals at all levels, while building and maintaining strong, productive stakeholder relationships that drive collaboration and results.
Additional Information
This is a Permanent Part-Time role for 26.25 hours per week.
This role is home-based covering - Lancashire, Merseyside, Manchester, Cheshire, West Yorkshire, South Yorkshire.
Closing date: 23:59, Friday 2nd January 2026
We are looking to conduct interviews for this position on Monday 12th January 2026.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
This role will require completion of a DBS in addition to the standard pre-employment checks.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is exempt from the Rehabilitation of Offenders Act 1974.
The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.

Citizens Advice Wirral is recruiting for a Social Prescribing Link Worker to join our Primary Care Network team. Social Prescribing Link Workers empower people to take control of their health and wellbeing, focusing on ‘what matters to me’. Working closely with the wider clinical teams, this role takes a holistic approach to an individual's health and wellbeing, assisting clients to overcome a wide range of social, emotional and practical challenges.
Citizens Advice Wirral is a local charity assisting Wirral residents with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing. We also actively work for change in the policies and practices of organisations that impact our clients.
Our values shape how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality.
Working for Citizens Advice Wirral has a range of benefits including:
- A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata)
- Agile working with both home and office-based days (role dependent)
- A contributory pension scheme
- Employee Assistance Programme
Closing date: Monday 12th January 2026 at 12 noon
Interviews will take place Monday 19th January 2026
Salary: £34,596.75 per annum
Location: Flexible – home or office based
Contract: Fixed term contract ending December 2026
Hours: Full time 37.5 hours
Closing date: Monday the 5th of January at 11:30pm
Are you able to write clearly and accurately drawing on a range of evidence? Could you use those skills to support our Business Development team with tenders for statutory funding, including preparation work, research, and supporting with bid writing? Then join Shelter as a Business Development Officer and you could soon find yourself playing an important role within our Business Development team
About the role
Responsible for supporting the Business Development Team to generate statutory income and achieve its income target, you will be involved in a range of activities including producing content for bids, horizon scanning and maintaining the pipeline to inform income forecasting. In collaboration with the Business Development Manager, you will undertake research into local needs and priorities in our service areas with a view to supporting the team in influencing commissioners and driving forward systems change.
About you
To succeed, you’ll be skilled at writing clearly and accurately and drawing on a range of evidence to produce compelling content for tenders, proposals and reports. You’ll be comfortable working on your own initiative or as part of a team, and happy to share your knowledge and skills to play your part in cross-team projects when required. The ability to use Microsoft Office programmes including Word, Excel and Outlook are also a requirement for the role.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. We are committed to offering fully flexible working to help all employees maintain work-life balance. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the team
The Business Development team (BDT) is the support function that leads, coordinates and supports Shelter business areas working to develop new and existing services to meet Shelter’s strategic goals.
The BDT team sits within the Income Generation directorate and will involve leading the development of high-quality statutory funding tenders, support growth through researching new markets and maintaining a strong pipeline of opportunities and contribute to strategic projects that embed continuous improvement.
You will collaborate with teams across Shelter including Services, High Value Partnerships and Finance, looking to enhance ways of working, building external partnerships that strengthen applications and delivery, along with influencing commissioners and funders to ensure opportunities align with Shelter’s strategic priorities.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement.
The supporting statement should include your responses to the points in the ‘About You’ section of the job description of no more than 300 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:
- We work together to achieve our shared purpose
- We learn from our experiences and are open to risk
Any applications submitted without a supporting statement will not be considered
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Are you an experienced Digital Product Manager looking for an exciting opportunity to help develop digital products and services? If so, join Shelter and you could soon be supporting our income generation, advocacy campaigns and advice services.
About the role
Reporting to the Digital Product and Delivery Lead, you’ll be at the centre of a multidisciplinary digital team, developing products and services to support Shelter’s income generation, advocacy campaigns and advice services.
As part of the Digital Team, you’ll work with disciplines including front and back-end development and user-centred designers, as well as with adjacent teams of specialists in marketing, creative, and campaigning teams.
You’ll develop Shelter’s ability to be user and data-led, leading on the planning, delivery, maintenance, and optimisation of a range of digital products.
Role specifics
A passionate champion of agile product design, you are used to being flexible within a range of business settings and constraints. Through extensive experience collaborating with experts in cross-functional teams, you’ll understand how to successfully bring together different technical specialists and business stakeholders, enabling them to work together towards a common aim.
You’ll have a solid knowledge of product design and development, including facilitating, ideation, and scoping. You will have worked on complex projects with a range of technologies and understand how strategic requirements, business analysis, systems thinking and user insight can be translated into full-stack solutions.
An excellent communicator, you can advocate for a particular approach while building constructive relationships. Able to balance dependencies and priorities, we’ll look to you to develop a clear roadmap, that everyone can get behind, to deliver on time and budget.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
The Digital team sit alongside our Content and User Experience team, our Strategic Evaluation, Learning and Insight team and our CRM team, within Shelter’s Digital and Audience Engagement (DAE) sub-directorate. DAE is one of three sub-directorates that make up our wider Communications, Policy and Campaigns (CPC) department.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Overview
We have an exciting opportunity to drive ARMA’s engagement with political and health sector stakeholders and lead our communications. Working closely with the CEO, you'll help raise the profile of the Alliance, influence policy outcomes, and support members to collaborate to effect change.
Over 20 million people live with musculoskeletal (MSK) conditions in the UK.
ARMA brings together patient charities, professional bodies, research organisations and industry partners to work together for better MSK treatment, care and support.
You can help us to make MSK health a higher national priority and thereby improve the lives of millions of people. You can also make a wide ranging contribution to us developing as a charity and Alliance. This role will offer lots of opportunity for personal and professional development.
Key responsibilities
· Develop and implement ARMA's influencing and political engagement plans.
· Build relationships with key stakeholders, including politicians, government departments, and advisers.
· Monitor research, policy and legislative developments affecting MSK health.
· Draft briefings, consultation responses, letters, and parliamentary correspondence.
· Represent ARMA at meetings, roundtables, and political events.
· Chair and manage meetings and webinars comprising the policy and communications leads of member organisations.
· Lead and co-ordinate the annual Bone and Joint Week campaign activity and the combined efforts of member organisations.
· Develop and manage campaigns and external communications that promote the work of ARMA and our members, including social media channels, our monthly newsletter and website.
· Assist the CEO in policy and public affairs work and support the wider delivery of our strategy and operational plan, as required.
About you
We're looking for someone who brings:
· Experience working in a public affairs, parliamentary, or policy role either in-house, in an agency, or in a political setting.
· Excellent political awareness and understanding of UK policymaking.
· First rate written and verbal communication skills.
· A proactive and collaborative approach, with the ability to build relationships at all levels.
· An interest in health policy.
· Alignment with our vision and values.
This is a fantastic opportunity to join a respected and important charity at the heart of a growing Alliance of organisations. You'll have autonomy, visibility, and the chance to make a meaningful impact whilst working with high profile members and stakeholders.
For more details download the job pack.
Please submit your CV. Your covering letter must be no more than 400 words long.
Please apply early, we may close the vacancy once we receive a sufficient number of strong applications.
Better MSK health for everyone.
The client requests no contact from agencies or media sales.
The postholders will work with the Area Engagement and Partnership Managers to identify, communicate and engage with the range of voluntary sector organisations working with individuals and their families within the CJS ensuring Clinks provides effective support to help voluntary organisations better meet their aims. To enable Clinks to share information about the sector with HMPPS and other stakeholders.
They will also work closely with the National Influencing and Networks Team.
It is essential for the postholder to be based within, and have strong knowledge of the geographical area they will be covering.
Please visit our websiter for more information about our area based work.
Please note: Clinks would welcome the opportunity to discuss potential secondments from locally or regionally based voluntary organisations.
About Clinks
Clinks supports, promotes and represents the voluntary sector working with people in the criminal justice system and their families.
Our vision is of a vibrant, independent and resilient voluntary sector that enables people to transform their lives.
Job purpose
To identify, communicate and engage with the range of voluntary sector organisations working with individuals and their families within the CJS across a geographical area ensuring Clinks provides effective support to help voluntary organisations better meet their aims. To enable Clinks to share information about the sector with HMPPS and other stakeholders
Job summary
These roles will increase awareness and understanding of the criminal justice voluntary sector operating within East of England and the South Central & South West. The post holder will undertake an initial analysis project to identify place-based voluntary sector organisations and the range of and types of services and support provided to people in contact with the criminal justice system and their families. They will identify place-based needs and lead on the collation and sharing of information across the Clinks team and with stakeholders, to highlight the challenges and opportunities. The post holder will need to build new, and nurture existing relationships, with key partners and a range of agencies across sectors.
The post will work within the Area Engagement & Partnerships Directorate and with other Clinks’ staff to identify new members and engagement opportunities, deliver events and training, and provide opportunities to support the capacity and capability needs of the voluntary sector, with a focus on place-based small and specialist organisations working in the CJS.
The post will deliver activity to meet funder requirements, aims and objectives.
Reports to: Area Engagement and Partnerships Manager
Responsible for: N/A
1. Duties and key responsibilities
Area Engagement and Impact
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Identify and increase awareness of voluntary sector organisations based in the East of England and the South Central & South West, the range of and types of services and support provided to people in contact with the criminal justice system and their families, where they deliver and how they are funded.
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Understand the work of local and regional voluntary sector infrastructure organisations in a the East of England or South Central /South West to strengthen the support offered by Clinks and increase partnership working and collaboration.
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Work alongside the National Influencing & Networks team to use this intelligence to influence key decision making at a local and national level.
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Gather intelligence from the sector to identify and understand the needs of place-based organisations and share feedback with HMPPS and other key stakeholders to develop operational processes and influence future commissioning opportunities.
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Provide support to voluntary sector organisations, keeping the sector informed and up to date and capturing the support provided and its impact.
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Respond to requests from voluntary sector organisations in need of support and signpost or consider what assistance Clinks (and others) can provide.
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Work alongside the Area Insights and Impact Officer to capture the needs of the sector and influence and inform future activity.
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Provide regular area specific communications to organisations utilising Clinks communication channels to share good practice, resources and publications.
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Produce regular blogs, case studies and social media activity to showcase the work of place-based voluntary sector organisations.
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Develop and build upon existing place-based networks to support collaboration and co-ordination between the voluntary, statutory, and private sectors in the criminal justice system.
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Provide information to help statutory partners and key stakeholders to understand the voluntary sector, its structures and how to work with it.
External Relationships
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Identify and explore opportunities to develop relationships with area-specific agencies working within criminal justice including Probation, Prisons and local statutory agencies to increase knowledge of locally based voluntary sector services and establish, and embed Clinks’ support
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Provide representation at various meetings, both internally and externally with partners and stakeholders.
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Work collaboratively to ensure effective information flow across directorates and to and from the sector and stakeholders
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Develop relationships with regional and local infrastructure organisations to widen Clinks reach and identify joint working opportunities.
2. General responsibilities
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Represent and be an ambassador for Clinks
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Work to support the mission, ethos, and values of Clinks
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Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position
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Support and promote diversity and equality of opportunity in the workplace
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Work collaboratively with others in all aspects of our work
This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require.
Person specification
Experience, Skills and Abilities
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Significant experience of working or volunteering in the voluntary sector in the East of England
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Relationship building and management with a range of stakeholders and networks.
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Good attention to detail and ability to maintain effective records, utilising a range of different methods.
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Ability to think strategically about the voluntary criminal justice sector, and to analyse and respond to change.
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Ability to prioritise, multi-task and work under pressure, juggling a busy and varied workload.
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Excellent IT and digital skills, including use of Word, Excel, Outlook, SharePoint, Teams and Zoom.
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Adaptability and flexibility in being able to deal with new situations quickly and efficiently.
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Good interpersonal and communication skills, both written and spoken, and ability to communicate with a range of stakeholders, at all levels of seniority.
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Convening meetings, arranging and chairing events both in-person and online.
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Ability to support and coordinate a complex network of organisations including representing diverse views, and promoting their work and issues.
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A collaborative approach to working with colleagues but also able to work alone.
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Highly organised with good project and time management skills.
Knowledge
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Role of the voluntary sector in addressing social exclusion.
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The criminal justice context and related policy.
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Understanding the role of national and local infrastructure organisations
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An understanding of East of England geographical area
Personal attributes and other requirements
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Able to travel extensively across the East of England with occasional travel across England and Wales.
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Able to work evenings and weekends and stay away from home overnight where necessary.
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Work well as part of a small team and independently, with a flexible approach to work.
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Commitment to anti-discriminatory practice and equal opportunities. An ability to apply awareness of diversity issues to all areas of work.
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Commitment to the values and ethos of supporting people in the criminal justice system.
Key info
Closing date: Sunday 25th January 2026 at 23:59.
Annual salary: £42,400
Hours: 37.5 hours per week (full time)
Contract length: 3 years initially, with contract extension subject to funding
Location: UK based, mainly remote with occasional in person work
The role
TransActual is recruiting a Communications Lead to join our rapidly growing team. You’ll be working alongside our board and Senior Management team to develop and implement a communications strategy across all media channels that supports the accurate representation of TransActual’s work to the wider world and our mission to advocate, empower and inform.
We are looking for someone with strong interpersonal skills both in terms of understanding and responding to underlying questions in a sometimes hostile media environment, identifying the effective ways of proactively and reactively communicating about our advocacy goals, and working closely with our Policy Lead, Director of Operations and for Healthcare, staff team, board and volunteers to achieve that.
Your responsibilities will include, but not be limited to, the creation of a communications strategy, communications processes, protocols and standards, press releasing and liaison, and line management of our communications officer. You will be responsible for forward planning of communications where events are foreseeable and will also be required to enable rapid and sensitive response to unpredictable events and consequent media inquiries.
An in-depth understanding of trans people’s lived experiences and an ongoing commitment to bringing about positive change for all trans people in the UK is absolutely essential for this role. This understanding can come from your own lived experience. You will demonstrate a strong understanding of and commitment to equity, particularly in relation to race equity and disability equity.
We particularly welcome and encourage applications from trans people, Black People and People of Colour, neurodivergent people and disabled people.
TransActual are working towards a world where trans people can live safely, in dignity and with access to the healthcare that we need.



The client requests no contact from agencies or media sales.
Homelessness isn’t just about losing a home—it’s about losing stability, security, and often, hope.
YMCA Wirral Hostel is looking for a dynamic Kitchen Manager to lead our busy kitchen and bring energy, creativity, and care to the heart of our service.
By filling the bellies of our residents with healthy, hearty meals, you’ll play a vital role in sustaining their health and happiness to carry them through some really tough times.
As a core part of our team your work as the Kitchen Manager will be key in helping individuals take steps towards a brighter future helping them to regain strength and courage.
We are a growing and vibrant team of professionals who work hard to improve the lives of those who need it most. If you’re ready to take on a practical, hands-on role that truly makes a difference, we’d love to hear from you.
What You’ll Be Doing
- Oversee daily kitchen operations
- Plan and prepare and serve meals for residents
- Manage stock, budgets, and compliance with food safety standards
- Creating a positive and welcoming environment where people feel safe and valued.
- Inspire and support a small team to deliver excellence every day
What We’re Looking For
- A kind heart and a strong sense of empathy
- Great communication and organisation skills
- A calm and measured approach to handling challenging situations
- Experience in catering or hospitality
- A positive attitude and commitment to supporting vulnerable people
Applications for the Kitchen Manager role are to be made via the application form on our website- we do not accept CV's
The client requests no contact from agencies or media sales.
Homelessness isn’t just about losing a home—it’s about losing stability, security, and often, hope. We are recruiting a Complex Needs Practitioner to support individuals experiencing rough sleeping across the Wirral. You will work as part of a small and dedicated team of outreach workers seeking out and supporting those in our community experiencing homelessness. Provide outreach support, working flexibly across community locations with a central hub based at our head office in Birkenhead.
What You’ll Be Doing
- Keeping in touch with known rough sleepers in the area and acting as their key point of contact for seeking out accommodation.
- Providing emergency support and referrals for those in crisis.
- Connecting rough sleepers with essential services, professionals, and community networks.
- Supporting people through the highs and lows, offering practical help, understanding and encouragement.
- Inspiring change and making a lasting difference in people’s lives.
What We’re Looking For
Our Complex Needs Practioner will have
- A kind heart and a strong sense of empathy.
- Great communication skills to support and encourage others.
- A calm and measured approach to handling challenging situations.
- Experience working within homelessness, substance use or mental health services is desirable but not essential as training will be provided.
We are a growing and vibrant team of professionals who work hard to improve the lives of those who need it most. If you’re ready to begin work at the coalface of our life changing services, we’d love to hear from you.
Please note: We do not accept CVs for the position of Complex Needs Practioner. All applications must be made via our form and emailed in. Instructions to be found on our Career Page.
The client requests no contact from agencies or media sales.
Research and Impact Manager
Location: Remote with flexible working arrangements. You will be expected to attend monthly team meetings in Bristol (with paid travel and subsistence).
Salary: £38,584 - £40,000 per year FTE, dependent on experience
Contract: We are open to this role being part time (0.6 FTE or 0.8FTE) or full time. We offer fully flexible working.
Closing date for applications: Sunday 11th January 2026, 11:59pm.
*Please note, both a CV and a cover letter must be submitted for applications to be considered.
Screening calls/Interviews: Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align with the role.
Screening calls: w/c 26th Jan
Interviews: w/c 2nd Feb
Start Date: ASAP
About: The Warm Welcome Campaign
Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold purpose to enable a more deeply connected society where we all have free access to welcoming community spaces.
We resource, connect and champion a network of almost 6,000 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth.
We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year.
Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.
We value diversity, and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.
It’s an important moment for us – in the last year we have launched a new five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. In October 2024 we launched our 100% Pledge Campaign. and in January delivered a hugely successful first ever Warm Welcome Week in collaboration with a wide variety of partners.
The Opportunity
This is an exciting opportunity for a purposeful and proactive individual to work within a small (but growing), friendly and dynamic team in a varied role.
We are expanding our team and so we are looking for a Research and Impact Manager. This hands-on role would suit an insightful, evidence driven researcher and monitoring and evaluation specialist and who is a strong partnership worker. We are looking for someone who is willing to step up when something is needed and determined to see things through.
You will need to enjoy working proactively and flexibly in a fast-paced environment, and have a logical, systematic approach, as well as excellent communication and IT skills. Our team works remotely, but there are also opportunities to co-work (depending on location). You’ll be encouraged and supported to grow and develop your research and impact evaluation skills and expertise within this role.
Responsibilities
Working closely with the Warm Welcome Operations Director and wider team your primary responsibility will be to lead on research and impact evaluation to ensure that our strategic approach is driven by evidence. You would take ownership of specific tasks as required, including;
Research:
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Developing a research strategy for the Warm Welcome campaign to help to ensure we can meet our overall campaign strategy.
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Leading on the co-design of research projects to meet the needs of the Warm Welcome campaign and our partners.
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Developing a research and insights hub for the Warm Welcome team where they can easily access the latest statistics on relevant topics such as poverty and loneliness.
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Supporting any individuals or organisations undertaking research on behalf of the Warm Welcome campaign to ensure it is of a high quality and rigorous standard.
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Ensuring high ethical standards and safeguarding are maintained in any research project related to the Warm Welcome campaign.
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Sharing the results of this research in reports and presentations where key evidence and learning is easy for others to understand
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Offering training and support to the Warm Welcome team related to research.
Impact Assessment:
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Supporting the continuous development of our Impact framework.
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Leading the collection of high-quality data, via methods such as survey design, polling and qualitative interviews, with the wider Warm Welcome team and Spaces network to help us to monitor, evaluate, learn and develop our collective impact.
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Ensuring we collect data with Warm Welcome spaces at every stage of their journey in joining the network, i.e. when they register to join and at regular intervals once registered to ensure we understand their impact and their support needs.
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Developing evaluation tools and systems to ensure the Warm Welcome team are easily able to capture evidence related to our impact framework.
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Offering training and support to the Warm Welcome team related to monitoring, evaluation, learning, development and impact assessment
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Leading on partnership work related to monitoring, evaluation, learning, development and impact assessment for the Warm Welcome team
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Being the go to person for key statistics and impact data within the Warm Welcome team to be used in our communications and reporting
Teamworking:
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Supporting the work of the wider Warm Welcome/Good Faith Partnership Team as capacity and need allows
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Other responsibilities commensurate with the post.
Person specification
We are looking for candidates with the following skills and experience:
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Strong track record of carrying out a range of relevant research projects, especially those involving community groups
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Experience of collaborating with others on research and evaluation projects
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Experience of developing and continuously improving tools and data for monitoring, evaluation, learning, development and impact assessment
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Strong analytical skills with a proven track record in qualitative and quantitative
methods
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Clear communication skills and experience of sharing research and impact assessment data in clear, concise and easy-to-understand formats for presentations and reports
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Experience in training and developing people’s skills in research and impact assessment
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Experience of contributing to and developing an impact framework
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Accurate and evidence-driven with a passion for ensuring research and impact assessments are completed to a high quality
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Knowledge of ethical research practices, safeguarding and power dynamics in the research process
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Experience in using a CRM system
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Tenacious with a natural drive to push tasks through to completion and to the required standards of excellence
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Highly computer literate: proficient users of Word, Excel, PowerPoint and Google Workspace, as well as being comfortable and keen to learn new technologies and use new tools
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Able to relate well to a range of stakeholders from a variety of backgrounds
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Highly organised and details-focussed
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Confident to take the initiative and solve problems pro-actively
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Self-starter, able to manage themselves and their time, juggling a variety of tasks and priorities
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Willing to work flexibly, which may occasionally require working out of normal working hours
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Willing and able to work remotely, predominantly from home, but with the possibility to co-work with other members of the team (depending on location)
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Have the right to work in the UK
Competencies and behaviours in our team
The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are:
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Committed to the power of relationships to facilitate social change
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Collaborative, inclusive, ambitious, aligning with our core values
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Self-starters with high levels of commitment, energy and motivation
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Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context
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Calm under pressure, and can adapt quickly in a fast-paced environment
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Willing to pitch in to help other team members if needed
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Organised with effective time management skills.
Working arrangements
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Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol, Reading or London once a month for a Tuesday full team meeting. Given the nature of this role, we would also expect the applicant to carry out a reasonable amount of travel to both projects and partners across the UK.
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This role is remote, full-time, with flexible working arrangements
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All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.
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You will need to have the right to work in the UK.
Supporting your application
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If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please us
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We’d be very happy to answer any specific questions relating to this role - please email us with ‘Query for Research and Impact Manager’ in the email subject line and we’ll get back to you as soon as we can.
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Please specifically address the requirements listed in the person specification in your covering letter as we will use this to shortlist applications.
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For more information, visit our website or find us on X at @goodfaith
To apply, please send a cover letter (max 1 side of A4) which sets out why you believe you are a good fit for the role, along with a CV by Sunday 11th January 2026. Please use ‘Application for Research and Impact Manager role’ in the email subject line.
The client requests no contact from agencies or media sales.
Our client funds pioneering solutions and robust research to inform and improve humanitarian response. We partner with a global community of humanitarian actors, researchers, and innovators to improve the quality of humanitarian action and deliver better outcomes for people affected by crises.
Prospectus are proud to be supporting this charity with their search for an Interim HR Manager at a time of change for the organisation. The HR Manager is responsible for delivering high-quality people management across the organisation in a standalone role. They manage an HR Officer to provide responsive advice, efficient processes and a positive employee experience throughout the lifecycle, from recruitment and onboarding to development, performance and exit. Working closely with the Director of Finance & Operations, the postholder ensures policies, systems and procedures are legally compliant, well-communicated and fit for purpose, and that managers and staff have access to clear guidance and practical support. They ensure HR decisions are informed by accurate data and sector good practice, escalating complex or high-risk matters for senior oversight.
The successful candidate will be CIPD level 7 or equivalent with demonstrable experience of delivering efficient and positive employee lifecycle processes, including recruitment, onboarding and induction, contract changes, performance management, development and exits. You will be able to demonstrate effective change management, and ensuring practical advice and support to staff and managers on HR issues, ensuring fair, consistent application of policies and escalation of sensitive or complex employee relations matters.
Other responsibilities include ensuring that data including payroll-related information is processed accurately and on time, liaising with teams to resolve issues and maintain secure data flow and supporting staff wellbeing, engagement and inclusion by helping managers access relevant guidance, tools and external support where required.
The organisation are a remote first organisation and as such this role can be based from home, anywhere within the UK. There are also offices available for those who would like to spend time in the office. This role is part time, 0.8 FTE (28 hours per week) and initially on an interim basis, funded until September 2026.
To apply for this role, please submit an up to date CV, along with a cover letter to detail your relevant experience for the role by using the job description.
At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Role Description
The purpose of the Executive Assistant role is to provide administrative, organisational and coordination support to the Executive Team, ensuring their time and attention are aligned with organisational priorities, goals, and objectives. The role covers executive coordination, governance administration and project support. The Executive Assistant enables effective decision making across the Leadership Team, supports the smooth delivery of priorities, and contributes to the execution of long-term strategic goals.
The Executive Team comprises the Chief Executive, Operations Director and Business Development Director. They work together as part of the Leadership Team, comprising key leaders from across the charity.
Excellent attention to detail is crucial, as is the ability to operate with discretion and flexibility. A high standard of written and verbal communication is essential. The role requires collaboration across Finance, HR, Trustees, and external stakeholders, and an understanding of effective charity governance would be desirable.
This role requires a high level of emotional intelligence, sound judgement, and the ability to build trusted relationships across all levels of the organisation. Success in this role depends on a proactive mindset, strong interpersonal skills, and the ability to remain calm and resourceful under pressure. The Executive Assistant must be highly dependable, detail-oriented, and capable of managing sensitive information with discretion and professionalism.
Responsibilities
Executive Coordination
- Manage calendars, inboxes, travel and meeting preparation for Executive Team
- Coordinate agendas and logistics for internal and external meetings
- Liaise with stakeholders, clients and partners to ensure smooth engagement
Governance Support
- Own the established governance timetable, board meeting scheduling, and trustee communications
- Draft and distribute board packs, take minutes, and track actions
- Support governance processes in collaboration with the Operations Director
- Support trustee onboarding, training, and engagement
- Ensure timely completion of Charity Commission and Companies House submissions
- Leverage AI tools and platforms to enhance business processes
Strategic communications
- Communicate with external stakeholders on behalf of the Executive Team
- Coordinate staff events and meetings
- Work with marketing and communities & projects teams for conferences and external events
Project support
- Support ongoing transformation projects in collaboration with Head of Business Functions
- Support recruitment and onboarding for senior roles led by the Head of Business Operations
- Support strategic planning and performance tracking led by the Operations Director and Business Development Director
- Support handover and re-onboarding of Executive Assistant on her return April 2027
Role Requirements
Required:
- Minimum of four years’ experience in a similar role.
- Experience supporting senior leaders in a fast paced and changing environment, taking initiative and managing competing deadlines calmly and flexibly.
- Confident communicating with the executive and leadership team, trustees and external partners in a professional and timely way.
- Able to handle sensitive and confidential information with discretion and good judgment.
- Confident coordinating meetings, preparing papers and taking accurate minutes.
- Ability to research, digest, analyse and present material clearly and concisely.
- Ability to identify and apply AI-driven tools to enhance business activities and using AI to streamline workflows and personalise business engagement.
- Comfortable stepping into an established role quickly and maintaining continuity during the maternity leave period.
Desirable:
- Experience in charity governance
- Experience in project support/management
Employees are also expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties that are consistent with the grade, responsibilities, and typical scope of the role. Any additional tasks should remain appropriate to the nature of the post and not extend into unrelated functions or specialisms.
All employees are expected to work in accordance with the organisation’s values and behavioural standards, which include being supportive, transparent, respectful, kind, honest, and collaborative. This means fostering a culture of empathy, openness, integrity, and teamwork in all interactions, and contributing positively to the organisation’s mission and strategic objectives.
We are committed to flexible working and are open to requests for different working patterns. This includes part time arrangements and four day working week requests, which we will always consider as part of the recruitment process.
To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skills and experiences meet the key skills points in the job description.
Interviews expected to take place on week commencing the 2nd of February 2026.
To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skills and experiences meet the key skills points in the job description.
Interviews expected to take place on week commencing the 2nd of February 2026.
To support the social housing sector to unlock the full potential of its social purpose, for the benefit of residents & local communities
The client requests no contact from agencies or media sales.
We are currently looking for a Senior Service Manager to oversee safe houses based in Liverpool, Manchester and Halton areas. This role is a chance to combine your leadership skills, compliance excellence and compassion.
In the role you will:
- Lead and Inspire: Manage and motivate a dedicated team, ensuring they receive high quality supervision, training, and support.
- Champion Safety & Quality: Take ownership of Health & Safety compliance, safeguarding standards, and quality assurance measures including CQC and internal audits.
- Drive Operational Excellence: Oversee budgets, payroll, and service delivery with a focus on efficiency and high standards.
- Empower Survivors: Ensure service users receive the care and advocacy they need to rebuild their lives.
What we are looking for:
- Proven experience in team management and compliance within a care or support setting.
- Strong knowledge of Health & Safety, safeguarding, and quality frameworks.
- Excellent communication, organisational, and IT skills.
- Experience in modern slavery support is desirable, but not essential as training will be provided.
About Us
Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.
We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
Closing Date: Monday, 29 December 2025 at 10:00 A.M.
Interview Date: TBC
Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.
This role is a subject to satisfactory Disclosure & Barring Service checks.
The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
Medaille Trust's mission is to provide refuge & freedom from modern slavery. One of UK's leading providers of support for survivors of modern slavery.
The client requests no contact from agencies or media sales.