Jobs in Egham

Battersea is seeking a Service Improvement Manager for a one-year opportunity leading meaningful change in our London cattery. This is an ideal role if you’re ready for a career change and want to make a real difference.

Our London cattery cares for over 130 cats every day, supported by a dedicated team of more than 45 colleagues working seven days a week across intake, welfare, and rehoming. Working closely with behaviour, clinical, and foster teams, the centre successfully rehomes at least 1,000 cats each year, offering a rewarding environment for anyone who wants to see the direct impact of their work.

We are now looking for an experienced leader to review how our service operates and improve the flow and efficiency of our processes. You’ll lead a programme of service evaluation and continuous improvement, driving practical changes that deliver better outcomes for cats and a more engaging experience for our teams. This role could be a great fit if you’re motivated by making a difference through improvement.

Reporting to the Head of Centre Operations and working closely with the London Centre Manager, you’ll shape and deliver improvements that align with Battersea's culture and long-term ambitions. This role combines strategic thinking with operational leadership, requiring someone who can bring people on the journey and embed lasting change.

You don’t need an animal welfare background, we welcome candidates from sectors such as health and social care, retail, or customer service. What matters is your ability to lead change, improve services, and your enthusiasm for making a positive impact. This role is a great opportunity for someone who loves animals and is looking for something more meaningful in your next role.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro-rated for part-time employees).
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Working with our animals:

Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Everyday will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 18th June 2026. Shortlisting will take place on 19th June.

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): First Stage Interview (Online): 23rd June 2026. Second Stage Interview (In-Person): 30th June 2026

For more information about the role, please download our Recruitment pack.

Location-UK, London or London whereabouts

Department- Business Support

Reports to (Line Manager): Director of Finance and Business Support

Responsible for( Line managing): IT Officer and Operations Officer

Grade: E

Contract Type: Open-ended contract

About HelpAge

HelpAge International works with a diverse global network of around 200 organisations across 99 countries to promote the rights of older people to lead dignified, healthy and secure lives.

Through partnership and collaborations, we work to ensure the inclusion of older people across society and strive to deliver a just and fair world for everyone as they get older. Our work is driven by our desire to achieve real impact for older people, to be inclusive, to work in partnership and to learn from our shared experience.

About the Job

The IT & Operations Manager plays a senior leadership role within the Business Support Department, providing strategic oversight of global operations and IT services to enable HelpAge International to deliver its 2030 Strategy, Ageing in a Just World.

The role is responsible for leading the development and delivery of operational and IT services that support evolving ways of working, partner-led programming, and the localisation agenda. The post holder ensures robust systems, processes, risk management, and compliance across operations, IT, and cybersecurity, and works collaboratively across the organisation to support effective service delivery, decision-making, and organisational resilience.

Key areas for impact/influence and responsibilities

To make an impact and influence, the role holder will:

Strategic Operations & IT Leadership

· Lead the development and delivery of the annual Operations & IT plan, budget, and reporting.

· Provide oversight of operational performance through Business Intelligence (BI), KPIs, and regular analysis.

· Manage the Operations & IT risk register, including operational, IT, and cybersecurity risks and incidents.

Operational Systems, Policies, and Services

· Lead and support the delivery of policies, processes, and tools across key operational areas, including contract and partnership management, data protection, environment, systems, and cybersecurity.

· Provide operational advice and support to Global Teams and clusters in London and overseas.

· Support localisation processes, including country office operations and office closures as required.

· Maintain the organisation’s IT resources and infrastructure ensuring they are adequate to our needs and fit for purpose.

· Ensure maintenance of the digital assets and equipment register.

IT Strategy and Digital Enablement

· Lead the organisation’s IT roadmap and delivery of key IT projects and digital tools.

· Ensure appropriate cybersecurity measures are in place and lead the management of cyber incidents.

· Ensure staff are equipped for safe and effective remote working, in collaboration with HR and Operations.

People Management and Collaboration

· Line manage Operations & IT staff and coordinate communities of practice across operational areas.

· Work closely with Business Partners, Global Impact, and Business Development teams to manage operational risks and strengthen partnership and contract management.

· Manage the Operations & IT budget and ensure efficient use of resources.

Skills and experience required 

The successful candidate will bring:

· Experience managing projects and task groups to improve operational practice and processes.

· Strong analytical skills, including data analysis, reporting, and identification of trends.

· Knowledge of best practice across multiple operational areas such as partnership and contract management, data protection, security, environment, and IT.

· Experience delivering training and providing operational and IT support in an international organisation, both remotely and in person.

· Ability to provide efficient, responsive operational and administrative support within a changing organisational context.

· Strong collaboration skills and ability to work across teams, functions, and with external partners.

· Alignment with HelpAge values: impact, learning, partnership, and inclusion.

How to apply

Interested candidates are invited to submit their application, including a detailed CV and a cover letter only demonstrating how their skills and experience align with the requirements of the role not later than the deadline 17 June 2026.

Please submit your application through the specified channel, clearly indicating the job title in the email subject. Due to the high volume of applications, only shortlisted candidates will be contacted.

Open to applicants looking for full time (37.5 hours per week); or part time, working morning or afternoon, with number of hours by mutual agreement and business need.

Our Facilities team works hard to ensure that every guest visiting Woodrow has a safe and memorable visit. You will be working alongside the wider team to maintain all buildings, including our Grade II listed Manor House and Leisure Centre, and the outside grounds and activity areas, to ensure the site is welcoming, tidy and safe for all. You will assist the Facilities Manager in ensuring we remain compliant with relevant Health & Safety legislation; and will be involved in various duties that contribute to the wider success of the Centre and London Youth. 

What you will be doing 

The Facilities Assistant provides logistical and maintenance support for the Woodrow estate and holds the following core responsibilities. This is not intended as an exhaustive list, and the job may change over time to reflect the changing needs of our centre, as well as the personal development needs of the post holder. 

Grounds upkeep: 

• General upkeep of the 26-acre estate grounds e.g. pruning, mowing, planting, tidying gardens. 
• Keeping grounds, paths and hard surfaces safe and free of ice, snow, leaves, weeds, etc. 
• Maintaining the 3G astro pitch, cycle circuit and outdoor activity areas.

Building maintenance: 

• Undertake day-to-day minor repairs, e.g. patching, painting, leaky taps, hinges, caulking, etc. 
• Undertake cyclical / seasonal jobs e.g. clearing gutters, drains, drain gratings, etc. 
• Support with biomass boiler maintenance and receive woodchip deliveries. 
• Support with basic utilities issues as they arise, e.g. heating, plumbing, electrical, etc. 

Health and safety: 

• Undertake routine safety/compliance checks of all facilities including, among other things, legionella temperature aduits, emergency equipment inspections and tests, etc. 
• Support the FM with risk assessments and work procedures relevant to the role. 
• Maintain accurate records of all work carried out using systems in place for auditing. 

General duties: 

• Basic joinery, carpentry and build projects done in house, under direction of the FM. 
• Supervise outside contractors to ensure all jobs are carried out to agreed standards. 
• Supervise corporate volunteer groups who support us with gardening or build projects. 
• Support with setup and occasional on-the-day attendance at various events. 
• Undertake other duties as reasonably requested by London Youth's management that ensure the ongoing success of the charity and delivery of excellent customer experiences. 

What you bring to the role 

Experience, Knowledge & Skills 

We do not expect candidates to have expertise in all areas, but at a minimum experience of minor buildings repairs and maintenance and groundskeeping work is essential to this role. Training will be provided to address some gaps where necessary and relevant. 

• Experience with grounds maintenance including tree and lawn care, gardening, etc. 
• Experience of maintenance in heating, plumbing, electrical systems. 
• Demonstrable good practical DIY skills, including decorating, joinery, carpentry, repairs, etc. 
• Experience using power and maintenance tools, including small tractor with mower, jigsaws, strimmers, etc. 
• Demonstrable understanding of Health & Safety regulations relevant to this type of role; the importance of compliance, evidencing and contributing to this. 
• Hold a good level of fitness and able to work outside in variable weather conditions. 
• Experience of conducting regular compliance checks, recording and reporting on them. 
• Able to use digital systems for record keeping, including Microsoft Office and various apps. 
• A current driving licence (tractor experience is also desirable).

Qualifications in the use of a chainsaw, power tools, tractor driving, pool plant are desirable. 

Attributes and Behaviours

• Someone who takes pride in their work and enjoys getting things done. 
• Customer centric mindset and a firm commitment to customer excellence and safety. 
• Able to quickly establish a rapport and build effective relationships with a wide range of people. 
• Composed demeanor and calm under pressure, able to dynamically prioritse and problem solve. 
• Keen attention to detail, following procedures and recording actions reliably and consistently. 
• Able to work independently, demonstrating proactivity and initiative. 
• Collaborative team player with a willingness to work effectively with others. 
• Self-motivated with a positive attitude, growth mindset and keen willingness to develop. 
• Willing to both give and receive direction from others. 
• Impeccable work ethic with a practical, flexible, and dynamic approach to work. 
• Absolute commitment ot London Youth's principles of equality, diversity and inclusion. 

You will be able to demonstrate our values of being: 

• Ambitious 
• Collaborative 
• Inclusive 
• Accountable 

Why work at Woodrow High House

• Health Care Cash Plan to help cover your healthcare essentials. 
• Free access for you and your family to the Employee Assistance Programme. 
• Free onsite parking. 
• Branded quality uniform provided. 
• Free access to the 'Headspace' app for you and your family. 
• Free access to the Charity Mentoring Network, as a mentee or mentor. 
• Free tea and coffee available in the 'Tea & Coffee Bar'. 
• Free meals provided whilst on duty when the kitchen is serving young people in residence. 
• Magnificent location on a historic estate, surrounded by nature. 
• Cycle to Work scheme. 
• You'll be working with a fantastic team of passionate colleagues across London Youth. 
• An outstanding culture and ethos where staff and visitors enjoy, challenge, and achieve. 
• Occasional supply of sweet - sometimes savoury - always yummy - treats are guaranteed. 
• You will be making a difference to the lives of young people! 

As SSAFA’s Audience & Marketing Insights Manager, you will provide central oversight and leadership in fundraising/marketing/communications (FMC) data, acting as the main interface to the Central Data Team (CDT), turning data into tools, frameworks, and insights that improve revenue and engagement performance.

You will be responsible for analysing FMC data to drive improvements to revenue conversion, brand awareness, volunteer recruitment, beneficiary reach metrics via data insights and cooperation with the CDT.

Your role will be critical in supporting our marketing, fundraising, and communications functions by transforming audience and campaign data into action, enabling evidence‑based decision‑making, and shaping strategic planning.  

The campaign insights you provide will guide FMC stakeholders in defining objectives, measuring and driving growth to their KPIs via an excellent ‘applied’ understanding of marketing data, and ensuring all activities are targeted, effective, and continually improving.

About the team 

You’ll be working within our Fundraising, Marketing and Communications directorate, collaborating with a range of stakeholders who develop and execute a range of marketing and fundraising initiatives, across multiple channels and data points. This is a dynamic environment where your contributions will be invaluable, and your professional growth a priority. 

About you 

You are proactive, analytical, collaborative and passionate about using data to make a difference.

You enjoy working with stakeholders to understand their needs and can turn business questions into clear, actionable insights. You care about data quality, consistency, and security, and you’re always looking for ways to improve how data is used.

You have excellent knowledge, experience and understanding of Microsoft Dynamics 365, digital channels and technologies, conversation rate optimisation (CRO) practice, and looking at and quantifying the value and simplicities of supporter journeys across our portfolio for products.

Your proven experience of using SEO tools and techniques will help to deliver improvements in performance, increase rates of optimisation, conversion and engagement, including A/B and multivariate testing.

You have experience of pulling data from internal and external data sources such as GA4, Brandwatch and Cision, and visualizing the data to educate stakeholders. You also have excellent presentation skills and ability to articulate data insights to all stakeholders.

If you’re excited by the chance to grow your expertise and help shape the future of data at SSAFA, we’d love to hear from you.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us..

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Closing date: Midnight on 10 June 2026 SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Our client is a leading independent funder.  They aim to improve the natural world, secure a fairer future and strengthen the bonds in communities in the UK.  They provide c.£50million annually in grants to organisations working towards their aims. They also have an allocation of £60 million for social investment and a £10m impact investment allocation, alongside their £1.3bn endowment.

The foundation is motivated by the need to address the causes and impacts of climate change, and they are committed to social justice and tackling racism and inequity.They also want to play a more active role, using their range of tools to effect change. In addition to funding brilliant organisations, this includes convening and brokering alliances, commissioning research, and using our influence to achieve our goals. 

Prospectus is delighted to be working with the organisation to recruit a Learning Manager on a 12-month Maternity Cover contract.

The role
This is an exciting opportunity to play a central role in ensuring learning and evidence informs decisions and contributes to the foundation’s strategy. Sitting at the heart of the organisation, this person will support the foundation’s learning and evaluation work, overseeing learning and feedback processes, commissioning research, and sharing what the foundation’s learning with different audiences.

This person will lead on conducting both qualitative and quantitative analysis, translating complex information into clear, practical insights that influence real decision-making. The ability to draw out key themes, identify patterns and make thoughtful recommendations will directly support how the foundation delivers its strategy.

This is a highly collaborative role which will work across teams, supporting colleagues in funding, communications and resources, and contributing to shared initiatives with other funders. It will facilitate conversations and reflection, helping colleagues and partners learn from their work and to continuously improve the foundation’s work.

The person
The successful candidate will be naturally curious, analytical and will share in the overall vision of the foundation. They will enjoy exploring data, asking questions and presenting insights that can make a genuine difference. They will bring substantial experience of research and analysis in addition to having the ability to work confidently across both qualitative and quantitative methods. This experience will ideally have been gained in the grant making, philanthropic, charity or not-for-profit sectors.

This person will be a strong communicator both verbally and in writing and will be able to translate complex findings into clear, compelling narratives that others can easily digest and act on. Comfortable working with a wide range of stakeholders both internally and externally, this person will be a great listener and facilitator, able to curate open and reflective conversations.

Highly organised and self-motivated, this person will be able to manage competing priorities and see projects through to completion methodically in addition to being confident using data tools and systems to produce high-quality, accurate work to tight deadlines. IT savvy across all MS packages will be essential in addition to experience of Salesforce and data visualisation/analysis software being very useful indeed.

Thoughtful, intellectually curious and committed to learning, this person will be driven by not just generating insight, but using it to improve practice and outcomes across the work of the organisation and its community of grantees and wider networks.

If you are excited by the idea of using evidence gathering and insight to shape funding that makes a real difference, we would love to hear from you.

The organisation believes that a greater diversity of views, skills, and lived experience will help generate better ideas, and will lead to better decision making. We want to encourage applicants with a diverse range of backgrounds to apply. In particular, those with lived experience of racial inequity, disability, or poverty. 

Start Date: Early July

Initial Duration: 40 Days, 3 days a week, with scope to extend

Time commitment: Estimated up to approximately 24 hours per week (based on delivery needs) 

Rate: £32 per hour (freelance billing rate)

Oak National Academy is a fully remote organisation with over 100 employees and up to 200 freelancers and partners who depend on our systems every day.

We are looking to engage an experienced freelance IT Support Specialist to deliver a defined programme of access management, systems administration and compliance work as we grow.

The focus of this engagement is to ensure our core systems are well-managed, auditable and secure, and that staff and freelancers are well supported in their day-to-day use of them.

The appointed freelancer will bring their own expertise and approach to shape how this work is delivered, working to agreed priorities and timelines, and collaborating closely with Oak colleagues.

This is a remote UK-based role, carried out on an Oak-managed device.

Scope of work

The freelancer will be responsible for delivering the following outcomes:

● Provision of first-line and second-line support across agreed IT workflows, ensuring requests are resolved efficiently and appropriately escalated where required. 

● Monitoring and managing our MDM for hardware and software alerts. 

● Delivering agreed access, provisioning and deprovisioning activities associated with onboarding and offboarding processes.

● Hardware and software troubleshooting across the organisation. 

● Monitoring and managing Google Admin alerts. 

● Effective day-to-day administration of access and permissions across Oak's core systems. 

● Collaborating with the IT & Data Security Officer on IT operations projects.

Experience and expertise

We are interested in hearing from freelancers who can demonstrate:

● 3+ years' experience in IT systems or infrastructure roles, where systems administration, access management and security were a core part of the work. 

● Strong, hands-on expertise in Google Workspace Admin, including user management, groups, permissions and security settings. 

● Experience using MDM platforms and remote support tools. 

● A careful, trustworthy and improvement-focused approach, with a strong appreciation of security, accountability and collaborative working.

● The ability to work independently and take ownership of delivering agreed outcomes. 

● Confidence working within a small, remote team and collaborating effectively with colleagues.

● Google Workspace Admin certification is desirable but not required. We are most interested in practical experience and how you approach the work, so formal certifications are not essential to apply.

Tools and access

We will give you access to all the systems you need to carry out the work. The core tools you will be working with are Google Admin and the Google Suite, NinjaOne, Slack, Notion, 1Password and NordLayer.

We will provide an Oak-managed device (Windows and macOS) for the duration of the engagement. Given the level of system access this role involves, we require all work to be carried out on this device. We will handle device setup and system access before you start, so you are ready to go from day one.

Ways of working

This engagement is offered on a self-employed basis. You will work closely with the IT & Data Security Officer to ensure alignment, share progress, and agree priorities throughout the engagement period. 

Next steps

You'll answer some questions - some short ones relating to admin and then four discipline-related ones. After the task closes, your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. If shortlisted, we'll invite you to a remote interview over Zoom.

We're receiving a strong response to our freelancer adverts, which may lead us to close the role early so if you're considering applying, please get your application in early to avoid missing out.

We are looking for a vibrant, hands-on Resourcing & HR Specialist to power the growth of our team and keep our people operations running smoothly.

As well as contributing to our long-term workforce planning, you will play a key role in cultivating a positive, transparent, and supportive recruitment experience from initial application through to the final hiring decision; and help new team members feel supported, connected, and set up to thrive - so we not only hire the right people, but retain them.

Your key responsibility (and we anticipate 80% of the role) is to oversee all recruitment and onboarding activity, particularly for our team of associate counsellors which is growing fast. Alongside this you will also provide more general HR support, administering our systems and helping us strengthen our team culture.

We would love to hear from you even if you don’t feel you have all the skills or experience mentioned in the accompanying job description but you do share our values and mission.

About the role

As Finance Officer, you’ll play a vital part in keeping Plantlife’s financial operations running smoothly and accurately. Working closely with the Senior Finance Officer, you’ll take responsibility for the day‑to‑day processing that underpins our financial integrity—from coding invoices and preparing weekly payment runs to maintaining clear, well‑organised records and supporting month‑end routines.
You’ll work across multiple systems, help reconcile income from our CRM, and ensure colleagues have the information they need to manage their budgets confidently. This is a hands‑on role where accuracy, curiosity and a willingness to learn really matter.
You’ll be supported to build your skills, develop your understanding of charity finance and grow into more complex tasks over time, including restricted funds, audit preparation and process improvement.

If you’re looking for a role where you can deepen your finance experience, contribute to a mission‑driven organisation and be part of a friendly, collaborative remote team, this is a great opportunity to take the next step in your career.

About you

You’ll bring a strong eye for detail and a commitment to getting things right first time.

You’re confident working with numbers, comfortable navigating different systems and able to follow established processes with accuracy and care. You can manage your own workload, stay organised and use your initiative to solve routine problems or spot when something doesn’t look quite right.

At the same time, you’re a team player who communicates clearly, asks questions when needed and enjoys working with colleagues across the organisation. You don’t need to know everything on day one—what matters most is your willingness to learn, your reliability and your enthusiasm for supporting a smooth, well‑run finance function. If you’re looking to build your finance career in a supportive environment where your work makes a real difference, we’d love to hear from you.

To apply for the role or view the full recruitment pack, please visit our website. We look forward to hearing from you!

Please note we do not accept CV's.

The On Demand Shift Manager provides operational leadership, clinical oversight and shift coordination for the On Demand bereavement support services which operate Mondays through Fridays 8am to 8pm. The role ensures that children, young people, and adults receive timely, safe and compassionate responses to bereavement needs through digital and on-demand channels.

In addition to line managing the On Demand Bereavement Specialists, the post holder also works on shift as part of the delivery rota to support the team directly, provide real-time guidance, and covers frontline services gaps. This blended role combines hands-on leadership, active service participation, and quality assurance, promoting excellent clinical standards, safeguarding practice, and a culture of learning and care. The post holder will work closely with the Head of On Demand Services to ensure that On Demand Services remain responsive, trauma-informed and aligned with best practice and organisational priorities.

Main Responsibilities

Leadership and Management

· Lead and coordinate daily On Demand service operations to ensure timely and effective response to live support requests

· Working closely with the other On Demand Shift Managers, manage team rotas, shift allocations, and cover arrangements to maintain consistent staffing and service continuity

· Provide real-time oversight during active service hours, offering guidance on case complexity, prioritisation and risk management

· Work on shift as part of service delivery to provide direct bereavement support, model best practice and ensure adequate cover during periods of high demand or staff absence

· Ensure service efficiency through proactive communication, timely handovers, and smooth transitions between shifts

· Support the Head of On Demand Services in monitoring resourcing, workflows and performance metrics

·  Offer live, on-shift supervision and mentorship to On Demand Bereavement Specialists, ensuring quality and consistency of interventions

· Support staff in making safe, informed, and trauma-sensitive decisions in line with organisational safeguarding policies

· Provide clinical leadership for the On Demand Bereavement Specialists on shift, offering case consultation and decision-making support particularly in high-risk, ethically complex or emotionally intense presentations

· Hold clinical responsibility for the most complex service users on shift, supporting staff to formulate risk, decide on interventions, and coordinate onward referrals or emergency responses in line with organisational policies and processional codes of ethics

· Model high standards of clinical thinking, boundaries and self-care, supporting staff and volunteers to manage vicarious trauma, moral distress and the emotional impact of working on an On Demand service

· Facilitate reflective debriefing following challenging or traumatic cases to maintain staff wellbeing and service stability

· Ensure all support aligns with the NICE (2004) Level 2 psychological intervention framework and current evidence-based practice

· Foster a compassionate, psychologically safe team culture that prioritises practitioner wellbeing, resilience, vicarious trauma awareness and continuous learning from service delivery

· Collaborate with the Head of On Demand Services on workforce planning, recruitment, induction and succession to maintain service resilience and capacity

Communication and Relationships

· Communicate clearly and sensitively within the organisation and with external partners, including parents, carers and professionals across social care, education, health and mental health services (i.e. schools, social services, CAMHS, CMHTs and/or GPs)

· Provide clear, supportive and trauma-informed communication to bereaved children, young people and adults during live shifts, adapting approach to age, crisis level and digital medium

· Offer real-time guidance, debriefing and constructive feedback to On Demand Bereavement Specialists during shifts, promoting consistent standards and shared learning

· Build collaborative relationships with internal teams and external stakeholders to support integrated care pathways

· Communicate effectively with the Head of On Demand Services and senior leadership on shift incidents, risks, service pressures and quality improvements, escalating appropriately

· Handle sensitive feedback, complaints and critical incidents with empathy, transparency and solution focus, maintaining trust with internal and external stakeholders

· Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties

· Provide clear, compassionate explanations of support options, safeguarding procedures, and next steps to children, young people, adults and families

· Maintain professional boundaries while fostering a safe and supportive environment for children, young people and adults

· Respond to challenging or emotionally charged situations with sensitivity, professionalism, and a focus on empathy and support

· Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations

Knowledge, training and experience

· Assess and engage in interventions with children, young people and/or adults in accordance with best practice

· Complete comprehensive psychosocial assessments which include assessments of risk and determining appropriate level of response/intervention

· Deliver targeted pre/post bereavement support and interventions utilising a range of therapeutic and psychosocial techniques, working within level 2 of the NICE (2004) psychological framework

· Advanced understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults

· Apply sound clinical judgment and maintain professional accountability for practice in line with national standards, organisational policies, and personal relevant professional Code of Conduct

· Maintain knowledge about current, evidence-based practice

· To maintain a personal profile of professional development in accordance with professional requirements/governing bodies

· Demonstrate knowledge of all relevant policies and procedures

· Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act, providing advice and guidance to colleagues and partner agencies where appropriate

· Participate actively in clinical supervision and reflective practice to ensure safe, ethical, and effective service delivery

· Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities

Analytical and judgment skills

· Strong ability to make rapid, sound clinical and safeguarding judgments during live shifts, assessing risk, prioritising cases and deciding on immediate interventions or escalations

· Analyse real-time service data to optimise shift deployment, identify trends and recommend operational improvements

· Alongside the Head of On Demand Services critically evaluate team performance, recordings, transcripts and audits to provide targeted service or staff development, mitigate practice drift and uphold clinical governance standards

· Exercise exceptional professional judgment in assessing the emotional, psychological, and social needs of children, young people, and adults pre and post bereavement and in the delivery of immediate on demand support

· Analyse complex information gathered through assessment, observation, and communication to identify individual needs, risks, and strengths

· Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support

· Apply a trauma-informed and developmentally appropriate lens to clinical decision-making, ensuring sensitivity to cultural, social, and contextual factors influencing grief

· Contribute actively to meetings, clinical supervision, peer supervision, case discussions, and service reviews to plan, coordinate, and evaluate strategies of care and support

· Ensure accurate, timely, and meaningful data recording and reporting to inform clinical practice, service evaluation, and organisational performance monitoring

· Planning and organisational skills

· Strong shift and staff coordination

· Plan and organise work autonomously while engaging collaboratively with colleagues and volunteers to support coordinated care and seamless service delivery

· Support in the organisation of comprehensive quality assurance processes including shift audits, case sampling, outcome tracking and compliance monitoring

· Plan and deliver team training, drills and simulations for crisis scenarios, digital tool proficiency and new protocols, ensuring readiness for peaks in bereavement demand

· Provide cover and support for On Demand Support Service staff during periods of absence or high demand

· Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements

· Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness

· Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives

Person Specification

· Level 4 qualification (or above) in counselling, psychotherapy, clinical psychology, counselling psychology or arts psychotherapy Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)

· Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)

· Evidence of relevant continuing professional development

· Experience of leading a team, ideally in bereavement, palliative care, mental health or closely related fields

· Experience with digital platforms

· Proven track record of successfully managing multidisciplinary teams delivering services to complex service users and complex safeguarding and risk issues involving children and adults

· Proven skills in managing teams and change successfully

· Experience of working therapeutically with children and young people

· Experience of working therapeutically with adults

· Robust knowledge of the emotional and psychological impact of bereavement and the needs of bereaved children, young people, families and adults

· Strong understanding of grief, loss and trauma across the life course, and of evidence-based bereavement interventions for children, young people and adults

· Deep understanding and knowledge of psychological theories, therapeutic interventions and models of grief work for children, young people and adults, and their effective application in practice

· Able to make clear psychological assessments inclusive of risk, safeguarding and mental health needs for children, young people and adults

·  Expert knowledge of safeguarding policies and procedures

· Strong leadership, communication and relationship-building skills, with the ability to influence at senior levels and work collaboratively across teams and organisations.

· Strong understanding of change management and how best to implement change

· Excellent communication skills both verbal and written

· Attention to detail and produces reports and information to a consistently high standard

· Ability to manage time effectively, meeting deadlines while maintaining quality and accuracy

· Ability to successfully work collaboratively with colleagues, demonstrating strong interpersonal skills and the ability to influence and engage others positively

· Ability to deliver effective support, supervision, and line management to staff and volunteers, fostering professional growth and accountability

· Model high levels of personal integrity, professionalism, and ethical conduct

· Bring passion and enthusiasm for delivering high quality digital first bereavement services to children, young people, families and adults

Benefits

· 25 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.

· TOIL for our hours work.

· Contributory pension scheme.

· Company sick pay.

· Employee Assistance Programme.

· Life assurance.

· Training loans.

· Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 17th June 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Please refer to our recruitment pack for further details on the interview process.

Role Overview:
The Talent Set are delighted to partner with a leading charity organisation on a fantastic Individual Giving Officer role. This position offers an exciting opportunity to manage multi-channel campaigns, support supporter engagement, and contribute to vital income generation efforts.

Key Responsibilities:

• Manage and deliver individual giving campaigns across online and offline channels, including direct mail, email, telemarketing, face-to-face, and digital acquisition.
• Support the planning, execution, and analysis of campaigns to meet income and expenditure targets.
• Collaborate with internal teams and external agencies to ensure timely and compliant campaign delivery.
• Maintain supporter relationships through quality communication, including thanking donors effectively.
• Contribute to the development of long-term donor strategies, using data insights to inform efforts.
• Assist with reporting, monitoring campaign performance, and supporting upcoming projects such as supporter journeys and appeals.
• Ensure all campaign activity aligns with organisational guidelines and best practices, including compliance and branding standards.

Person Specification:

• Proven experience in managing multi-channel direct marketing campaigns, particularly offline channels such as direct mail.
• Strong project management and organisational skills, with the ability to handle multiple campaigns simultaneously.
• Effective written and verbal communication skills, with attention to detail in copywriting and proof-reading.
• Knowledge of data analysis and reporting tools to interpret campaign performance.
• Experience working with external suppliers and managing budgets.
• Comfortable working within a team-oriented, collaborative environment and able to adapt to a busy workload.
• A proactive approach, with the confidence to take the initiative and prioritise tasks effectively.
• Empathy and commitment to the organisation’s mission, with an understanding of supporter care principles.

What’s on Offer:

• Salary: £33,000- £34,000
• Location: Hybrid with 1-2 days per month in the office in Surrey
• Contract: Full time, permanent

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Brooke’s work across Africa, Asia and Latin America transforms the lives of animals and people in the communities we serve. With a new global strategy and ambitious plans for growth. Our vision is of a world in which working horses, donkeys and mules are free from suffering. Our mission is to transform the lives of vulnerable working horses, donkeys and mules around the world. We relieve their immediate suffering and create lasting change by working with people, communities and organisations.

We are seeking a committed and experienced campaign lead to spearhead our global donkey skins campaign. Working closely with Country Directors across Brooke East and West Africa, you will help stop the supply of donkeys to the continent and, in partnership with colleagues in Latin America and Pakistan, develop regional campaigns in new locations. Ultimately, you will play a key role in reducing demand for ejiao in both the UK and internationally.

Using your exceptional relationship-building and partnership skills, you will establish and lead strategic collaborations with NGOs, governments, animal welfare organisations and corporations, ensuring effective cross-organisational working. You will also represent Brooke at conferences, in the media and through written communications, working closely with Brooke’s Advocacy Teams to align activity with animal health systems and sustainable development goals.

You will bring demonstrable senior-level experience in global development, alongside a strong track record of leading high-profile campaigns. You will also have a sound understanding of UK parliamentary and legislative processes. Knowledge of Chinese or East Asian policymaking, along with an additional language from these regions, would be a distinct advantage.

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke.

We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.

We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.

Closing date: Monday 15 June 2026
We may close this advert early should we receive a large number of applications.

WANT TO SAVE LIVES BY WORKING WITH CREATORS AND GAMES? ‘COURSE YOU DO

At Campaign Against Living Miserably (CALM), we’re on the lookout for a trailblazing Digital Communities & Partnerships Officer. Your role will be to help CALM connect with content creators, the gaming sector, and their communities, working together to raise life-saving cash and build a culture of suicide preventers.

Fresh off the back of our biggest fundraising year ever in the digital space, we’re investing in our ambitious and creative team to keep that momentum going. With a diverse pipeline of digital-first opportunities ahead, we’re ready to raise even more money and work even closer with creators and gaming companies - and we want you with us.

Your main mission out of the gate? Joining our project team to deliver the fifth year of CALM’s epic partnership with Jingle Jam - one of the world’s biggest and best gaming-led charity events. We need someone to deliver outstanding stewardship, enable unforgettable supporter journeys, and cook up the kind of ‘Wow!’ moments that rally online communities to life-saving action.

YOUR JOB IN A NUTSHELL

You'll be right in the thick of our Jingle Jam 2026 delivery, while also spending some of your time supporting other creators and gaming-led fundraising. You'll look after our amazing community of supporters, help build pipelines for gaming companies we can partner with, and collaborate across CALM to make sure everything we do runs smoothly, safely, and accurately.

• You’ll be at the heart of one of the biggest gaming charity events on the planet, Jingle Jam 2026, getting a major six-figure partnership under your belt

• You’ll work with a bunch of top creators and gaming leaders

• You’ll learn skills across fundraising, events, and digital campaigns

• You’ll help prevent suicide and make a life-saving difference

Not bad, right? Plus, you’ll get our excellent benefits, including a nine-day fortnight, unlimited annual leave, and access to wellbeing services.

LONG-TERM PLANS

This is a 6-month fixed-term contract to start. Because our immediate, laser-focused priority is smashing our Jingle Jam 2026 partnership in December, we need someone who can hit the ground running for this crucial period.

However, we’d love to extend this into a permanent role in the right circumstances. If you're ready to prove what you can do in one of CALM's most innovative areas, this could be your launchpad.

Your profile

This isn’t a rigid checklist, but here is what we’d love you to bring to the table:

• Fundraising Experience: You have proven experience of working in fundraising for charity, including how to chat to supporters, and how to craft and deliver outstanding supporter journeys

• Gaming & Creator Understanding: You have a proven interest in and/or knowledge of content creators and/or the gaming world. Bonus points if you’ve used platforms like Discord, Tiltify, and Twitch

• Relationship-building: You can chat authentically to digital-first stakeholders, community members, and internal teams alike

• Organised & On It: You’ll need to be able to jump in, juggle deadlines, and keep your project work tracking smoothly

• Passionate: A genuine empathy for CALM’s mission to prevent suicide

Why work for us?

Reports to: ​Digital Communities & Partnerships Lead

Contract: 6 month fixed-term contract with view to extend

Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight

Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.

Salary: £30k - £35 per annum

A work environment that values creativity, personal growth and collaboration.

Applications for this role close on Sunday 28th June.

About us:

We're the Campaign Against Living Miserably (CALM) - a suicide prevention charity fighting to reduce the devastating impact of suicide in the UK.

We run a life-saving helpline for anyone affected by suicide or suicidal thoughts, and our website has loads of tools and resources packed with practical advice.

We also run vital campaigns to increase awareness, smash stereotypes, and change the culture around mental health and suicide.

Safeguarding:

We are committed to safeguarding children and adults at risk in both physical and digital environments. We expect all staff and volunteers to share this commitment and adhere to our safeguarding policies. 

Any appointment is subject to satisfactory references and a DBS check at the appropriate level. Successful candidates will be required to complete mandatory safeguarding training.

Prospectus is excited to be working with our client in their search for a new Head of Public Fundraising to join their team. The organisation is a charity for people with coeliac disease - a condition estimated to affect 1 out of every 100 people and to be twice as common in women as in men - and the skin manifestation of the condition, dermatitis herpetiformis. They work with patients, healthcare professionals, the NHS, legislative bodies, other charities and the gluten free food industry to help improve the lives of all people affected by coeliac disease.

This role is offered on a permanent contract basis, paying a salary of £52,572 per annum, with flexible working arrangements between home and their High Wycombe office.

The post holder will lead the organisation's public fundraising, driving sustainable growth across individual giving, community fundraising, events, lottery, raffle and merchandise. They will be responsible for delivering the organisation's 5-year fundraising strategy to maximise return on investment, grow long-term supporter value, and contribute to the charity’s mission — including the shared responsibility of income generation for the organisation's research fund.. The postholder will combine strategic vision with hands-on delivery, building strong internal and external relationships, fostering innovation in fundraising approaches, and ensuring a best-in-class supporter experience that deepens loyalty and maximises engagement and impact.

They are looking for a candidate with demonstrable experience in a similar fundraising leadership role, with the ability to motivate a team. They are looking for someone who can provide strategic leadership, bring greater focus and prioritisation to their fundraising activity, strengthen supporter engagement and stewardship, and build the foundations for sustainable income growth through a more insight-led and audience-centred approach. The ideal candidate will be motivated by a commitment to the coeliac community, with a strong interest in helping to fund research and initiatives that make a meaningful difference to people’s everyday lives.

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustments to any part of the process, then please contact Firas El Dib at Prospectus.
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If you feel you meet some of the criteria, but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and, hopefully, your application, so we look forward to hearing from you.

In order to apply, please submit your CV in the first instance. Should your experience be suitable, we will arrange a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

The British Association for Behavioural & Cognitive Psychotherapies (BABCP) is the lead organisation for Cognitive Behavioural Therapy (CBT) in the UK and Ireland.

We are a growing organisation which aims to improve the mental health of people across the United Kingdom and the Republic of Ireland, through furthering research and good practice in CBT and related professions.

We have more than 27,000 members across the UK, Ireland and overseas, and a growing staff team, who work remotely. 

We are looking for an experienced Administration Manager to join the operational leadership team to oversee and manage the administrative department and aspects ensuring consistent, efficient and high-quality service and support across membership, registration and accreditation.

What you’ll be doing

Some of the duties and responsibilities of the role are:

· To keep accurate documentation when logging all complaints, ensuring accurate records for all correspondence

· To set up case files and ensure all correspondence is in a central location for each complaint

· To ensure that all formal complaints are managed in accordance with the BABCP Complaints Procedures

· To ensure that all complaints are dealt with in a timely and professional manner and investigated as directed

· To undertake the initial assessment of complaints on receipt, including reviewing whether complaints meet the initial threshold requirements set out in the BABCP Complaints and Disciplinary Procedures and acknowledging them within specified timeframes

· To identify complaints that are out of scope, vexatious, or otherwise unsuitable for progression, and prepare reasoned recommendations for closure or non-progression

· To support with scheduling the meeting and preparing case files for the panel meetings

· To set up meetings for the purpose of hearing complaints in liaison with all relevant parties

· To support panellists (across the various complaints panels) to ensure that they have all the necessary information to deliver their role effectively

· To gather supporting documentation and data for the purpose of meetings and decision making

· To monitor the Complaints inbox, action and refer as required, exercising sound professional judgement in prioritising, responding to an escalating communication

· To ensure that at every stage of the complaints procedure service users and members receive timely updates regarding the progress of their respective complaints

What we’re looking for

· Experience of working in a similar role and within a regulated environment where standards are set and enforced

· Experience of assessing, analysing or triaging complains, enquiries or referrals, including applying procedural or threshold criteria

· Proven administrative experience and confidence working with case management systems or similar databases

· Demonstrable skills in identifying risk, safeguarding concerns and matters requiring escalation

· Ability to exercise sound professional judgment within a defined framework and justify rationale for decisions made, with strong customer service and interpersonal skills

· Excellent IT skills, particularly in Microsoft Outlook, Word and Excel, and the ability to learn new systems quickly and able to contribute to the preparation of reports relating to compliance and operational efficiency

· Excellent written and verbal communication skills with high level of accuracy and strong attention to detail

· Able to maintain impartiality and hear difficult information in a non-judgemental manner

For further information on the role and its requirements, please refer to the full job descriptions and person specification.

BABCP supports and promotes Equality, Diversity and Inclusion. We welcome applications from people of all backgrounds.

How to apply

Please provide your CV and a cover letter by midnight on 21 June 2026.

Please note  

If you have not heard from us by 26 June 2026, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our future vacancies and apply again, as we are always looking for talented individuals to join us.

Feedback will be provided to those who are invited to interview.