129 Admin jobs

As a Store Manager you will manage the day to day running of our Greenhaw Road Community Store, leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.

Location: The successful post holder will be based at Unit 5, Greenhaw Road, Derry/Londonderry, BT48 7RZ.

Working Pattern: 35 hours per week.

Salary: £25,480 per annum plus £500 hot spot allowance

Please note the role will include moving high volumes of stock on a daily basis.

Some but not all key responsibilities include:

• Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
• Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
• Implement promotions in the Store as directed by Head Office or your Area Business Manager.
• Maintain a high standard of presentation, both in the windows and the interior of the Store.
• Ensure there is adequate stock available on the shop floor, at all times, on all key lines.
• Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
• Create an organised and pleasant working environment for staff and volunteers.
• Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI's.
• Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
• Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.

Idea Candidates Must Haves:

• Demonstratable experience of working in a fashion industry.
• Experience of managing a team in a customer service environment.
• Evidence of recruiting, training and developing a team.
• Ability to liaise and respond to a variety of people from varying backgrounds.
• Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
• Evidence of experience of working to budgets and targets.
• Proven experience of meeting targets and KPI's.
• Evidence of working with Health & Safety requirements and company policies and procedures
• Experience of working with IT systems, admin and figures.
• Flexible approach to working hours and days including working Saturdays, Sundays and Bank Holidays as appropriate and when required. Also assisting in area team, including cover at other Stores, if necessary.

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available, please check this before proceeding with your application. If you require a reasonable adjustment as part of the recruitment process, please let us know and we will discuss appropriate arrangements with you.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

About Us

Since 1854, Embrace has been serving some of the most marginalised and excluded communities (of all faiths and none) in the Middle East. We support, enable and partner with Christians in the Middle East as they work to transform lives and restore dignity through education, healthcare and community development programmes. Without our staff, this important work simply would not be possible.

About You

We are looking for an organised, proactive and detail-oriented professional who enjoys working collaboratively and building strong relationships with a wide range of people and organisations both nationally and internationally. You will be an excellent administrator with strong coordination and communication skills, able to manage multiple priorities, maintain accurate records and deliver high-quality work to deadlines. Confident using Microsoft 365 and digital systems, you will be comfortable handling sensitive information, supporting compliance processes and learning new systems quickly. Experience in the charity, international development, humanitarian or faith-based sectors would be advantageous, particularly where this includes programme, partnership or grant management support. Above all, you will share our values, demonstrate cultural sensitivity and be enthusiastic about contributing to Embrace's mission and Christian ethos.

Role Overview

This is an exciting opportunity to play a meaningful role in helping Embrace the Middle East bring hope, dignity and lasting change to some of the region's most vulnerable communities. Working alongside local Christian partners and churches in the Middle East, you will help to ensure that life-changing programmes are delivered effectively, relationships are nurtured and vital support reaches those who need it most.

As a key member of the Programmes, Partnerships and Advocacy team, you will coordinate programme activities, support grant and partnership management processes, maintain high-quality information and contribute to projects that strengthen our impact across the Middle East. You will work closely with colleagues across the organisation, helping to translate programme insight into compelling stories, fundraising initiatives, advocacy work and supporter engagement. This is a varied and rewarding role that offers the opportunity to make a tangible contribution to Embrace's mission while developing your experience within international development and partnership management.

Hours: Full or part-time (36.5 / 30 hours per week) applications will be considered.

Contract: Two-year fixed-term contract.

Location: High Wycombe / Hybrid (minimum one day a month in the office, plus extra as required).

Staff benefits at Embrace the Middle East:

• To support every member of staff to work as effectively as possible, Embrace offers remote and flexible working arrangements. This includes flexitime and home-working arrangements.
• Flexitime - start work between 7:30am - 10:00am and finish between 3:00pm - 6:00pm. Our core collaborative working hours are between 10:00am to 3:00pm.
• Pension - option to join from day 1. Maximum employer contribution of 10%.
• Holiday - 32 days, including 8 bank holidays and a day off work for your birthday, rising to 33 days after 5 years' service and 34 days after 10 years' service, plus 3 days leave between Christmas and the New Year.
• Life Assurance - 3x salary.
• Access to retail discount portal.
• Employee Assistance Programme (confidential counselling, legal and financial advice) - available 24/7, 365 days a year.
• Training and development programme for all employees.
• Commitment to staff health & wellbeing.

For more information and to apply, please visit our careers page.

Closing date: midday on Thursday, 24th September 2026.

We reserve the right to close this vacancy and conduct interviews in advance of the closing date should suitable applications be received.

Embrace the Middle East provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or socio-economic background.

At Embrace the Middle East, we are committed to ensuring our recruitment process is inclusive and accessible to all. If you require any reasonable adjustments during the application or selection process, please contact our HR Team. We will be happy to discuss how we can support you and ensure you have a fair opportunity to demonstrate your suitability for the role. Any information you provide will be handled with sensitivity and in confidence. To monitor diversity in our recruitment practices you will be invited to complete an anonymous Equality, Diversity and Inclusion questionnaire as part of the application process.

Sympathy with and support for Embrace the Middle East's Christian ethos, mission and values. Comfortable working within a Christian organisation and engaging respectfully with Christian practices, partners, churches and supporters.

We welcome the responsible use of AI tools to support your application, for example to help with research, structure or clarity. However, your application should remain an authentic reflection of your own skills, experience, achievements and motivations. We are keen to understand your unique perspective and suitability for the role, and you may be asked to discuss and expand upon the information provided during the recruitment process.

Please note that, in order to be considered for this position, you must have the right to work in the UK through nationality, settled or pre-settled status, or a relevant visa that permits you to undertake the role. Embrace the Middle East is not currently able to offer visa sponsorship for this position.

The successful candidate will be required to complete a medical questionnaire and undertake a disclosure check as part of the Charity's safer recruitment policy.

Service Manager

SSJ&I alcohol and drug service, Southampton

Permanent

37 Hours per week (Mon – Fri 9am - 5pm)

Salary Scale: 41 – 45 (£47,518 - £52,323 per annum)

About Us

This is an exciting opportunity to join a dynamic Charity and Housing Association.  The Society of St James (SSJ) has been working in Hampshire for over 50 years, delivering high impact, person-centred, accommodation services to adults and young people experiencing homelessness, problematic substance use and mental health problems. We believe that every person is of worth and we are prepared to take risks to house and support the most at risk and socially excluded members of society.

Ready for the next step in your career?

We have an exciting opportunity for an experienced and motivated leader to join SSJ as Service Manager for the SSJ&I Alcohol and Drug Service in Southampton. Reporting to the Head of Specialist Services, you will lead the delivery, performance and ongoing development of Southampton’s service, ensuring high-quality services for individuals affected by substance use and related complex needs.

The Impact You'll Make

As Service Manager, you will provide strategic and operational leadership for Southampton’s harm reduction and recovery orientated service. You will oversee a multidisciplinary workforce of approximately 70 staff, including recovery workers, clinicians and administrators.

The service incorporates a range of services, including:

• Opiate, non-opiate and alcohol teams
• Criminal Justice Intervention services
• Intensive outreach into homeless and supported housing settings
• Community Day Rehab
• Recovery support delivered across community settings

Working closely with commissioners and partner organisations, you will ensure the service plays a central role in Southampton's ambition to become a more equal city, addressing “the root causes of inequality while making Southampton a healthier, safer, greener and thriving city”.

You will champion a culture of continuous improvement, embedding the service’s person centred and trauma informed principles. This means maintaining a whole-system, person-centred focus that places people accessing services at the heart of delivery and decision-making.

This is a role for a confident and adaptable leader who can navigate complexity, build strong partnerships, and support teams to deliver outstanding outcomes for people facing substance use and wider social challenges.

Key Responsibilities

• Lead and inspire a multidisciplinary team of around 70 staff, taking overall responsibility for service performance and culture.
• Provide leadership and support to Team Leaders, ensuring effective service delivery across all areas of the service.
• Promote accountability, continuous improvement and high-quality case management practice.
• Build and maintain strong relationships with commissioners, statutory partners, and voluntary sector organisations.
• Ensure the service provides leadership across the city in regards to alcohol and drug issues.
• Support the integration of the services with SSJ's recovery housing and homelessness provision.
• Monitor contracts, performance targets, budgets and service outcomes, implementing improvements where required.

Essential Skills and Experience

You will be able to demonstrate:

• Significant management experience within substance use, mental health, homelessness, criminal justice, or other complex needs services.
• Proven ability to lead multidisciplinary teams and develop effective partnerships across multiple agencies.
• Experience managing contracts, service performance and regulatory requirements.
• Strong understanding of substance use treatment, recovery planning and case management.
• Knowledge of trauma-informed practice, Adverse Childhood Experiences (ACEs), harm reduction, recovery capital, and psychosocial interventions such as CBT, ACT and mindfulness-based approaches.
• Experience managing budgets, leading change and driving service improvement.
• Excellent communication, leadership and stakeholder management skills.
• Commitment to SSJ's values and competency framework, with a focus on leadership, organisational development and value for money.

What we can offer you

We value and recognise our staff, offering some generous benefits, as well as the satisfaction of helping people at risk:

• A competitive annual leave entitlement of 25 days rising to 30 days, plus public holidays
• Flexible working options
• Buying additional annual leave
• Comprehensive induction and training
• Counselling, financial, personal support and health and wellbeing services via our Employee Assistance Programme
• Company cycle to work scheme
• Discounted laptops and computers with Jamie’s Computers
• Electric Car Scheme
• Blue Light Card

SSJ are an equal opportunity employer and we encourage applicants from all backgrounds and walks of life.

At SSJ, we recognise the benefits of a supported workplace. SSJ is affiliated with Unite the Union. To learn more about their membership benefits or to sign up, you can visit their official website.

For an informal discussion about the role please contact us.

Application closing date: 12noon on Wednesday 7^th October 2026

Interview date: Wednesday 14^th October 2026

Due to the high number of expected applicants, we do reserve the right to close this vacancy earlier.

Should you not hear from us within 14 days of the closing date, please assume you have been unsuccessful on this occasion. 

37.5 hours per week / permanent / working onsite / this role operates on a seven‑day rolling rota following a four‑on, four‑off shift pattern. Shifts will include evenings, weekends and bank holidays.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Gareth Stacey House and Lansworth House are our 24-hour supported housing services in central Brighton and Hove offering high levels of housing-related support for young people aged 16-25 with multiple and complex needs. The services have 15 and 20 bedspaces respectively, with shared communal facilities; the services support young people to manage their daily living activities in areas including finances and budgeting, developing life and work skills, and managing self-care.

We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures.

We are looking for a Housing Night Worker to join our teams across Lansworth House and Gareth Stacey House, working flexibly between both sites to ensure young people are safe.

You will respond promptly to any reported incidents, accidents, or concerns, carrying out thorough checks and taking appropriate action to ensure the safety and wellbeing of everyone on site. You will also take a proactive approach to preventing anti‑social behaviour, working closely with support staff to maintain a positive environment. In addition, you will carry out one‑to‑one interventions with young people who may be experiencing a mental health crisis or who require medical assistance, ensuring they receive timely and appropriate assistance.

What you will be doing - this is more than a night shift role - it’s an opportunity to make a real difference, working as part of a dedicated team committed to helping young people grow and develop.

Main areas of responsibilities are:

Safety and security

• Provide a friendly, professional presence and ensure the building remains safe, secure and welcoming at night.
• Assist with resident wellbeing by upholding health and safety procedures, house rules and tenancy requirements.
• Monitor risks and respond to incidents calmly and appropriately, recording and reporting to the relevant teams. 

Resident engagement

• Welcome residents and offer informal, responsive assistance to help them develop confidence, independence and life skills.
• Encourage residents to share their views and engage with available services and opportunities.
• Assist with evening groupwork sessions that promote learning, wellbeing and positive development.

Administration and housekeeping

• Complete essential admin tasks including data entry, case notes and record management.
• Carry out routine health and safety, compliance and room checks.
• Log maintenance issues to ensure the building remains safe and well maintained.

General

• Work collaboratively on a four‑on, four‑off rota, providing consistent, non‑judgemental assistance overnight.
• Maintain a calm, professional approach and handle challenging situations effectively.
• Take part in ongoing training and reflective practice to support psychologically informed care.

This role involves lone working, so you will need to be confident in decision‑making and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared.

If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we are looking for.

About you - this is a dynamic role for someone passionate, empathetic and committed to young people’s development.

Experience and knowledge

• Experience in a customer‑facing role, staying calm and solutions‑focused during challenging situations.
• An understanding of the needs and experiences of young people and adults at risk.
• Awareness of trauma and the ability to work in a strengths‑based, compassionate way.
• Confidence in accurate record‑keeping, including incident logs and health and safety checks.
• Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided).

Skills and abilities

• Clear verbal and written communication, with accurate handovers for day‑time colleagues.
• Strong interpersonal skills, able to build positive relationships.
• Comfortable lone‑working, using initiative, and working as part of a team.
• Competent IT skills, including Microsoft 365 and basic system navigation (training provided).
• Ability to de‑escalate situations and manage challenging behaviour calmly.
• You will bring an awareness of the challenges young people face and the ability to connect with them positively. 

CLOSING DATE: Sunday 20 September 2026 at midnight. 

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity checks.

Deputy Area Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Deputy Area Manager - ftc

Homebased (travel across South Wales)

£45,651 per annum + £1,500 per annum (Out of Hours Allowance) + £750 per annum (Homeworking Allowance)

Salary & Homeworking Allowance will be pro-rata if offered a 9-month ftc

35 hours | Mon–Fri |  FTC - 9 - 12 Months - (depending on substantive postholders' return)

Why Join TACT?

• Top 5 UK Charity to Work For (2024)
• 97% proud to work at TACT | 92% love working here
• Not-for-profit – every surplus reinvested into children, carers & staff
• Children’s voices shape every decision, system, and improvement we make at TACT.
• Flexible homeworking from day one
• Trauma-informed, values-led organisation

Benefits

• 31 days annual leave + 8 bank holidays
• 55p per mile business mileage
• Stakeholder Pension (salary sacrifice)
• Family-friendly & flexible working policies
• Volunteer days

Wellbeing & Non-Salary Benefits

• Homeworking IT bundle + home office loan
• HelpHand EAP (24/7 GP, CBT, physio, mental health support)
• Over 35 hours a year of access to on line wellbeing events and team wellbeing days
• Menopause Policy + free clinician appointments
• Regular team wellbeing & connection events

Training & Career Development

• Excellent learning & development programme
• Opportunity to grow therapeutic & trauma-informed practice
• Supportive leadership and clear career progression pathways
• Involvement in innovative projects (e.g. TACT Connect, Health, Education)

The Role

You’ll work closely with foster carers and social work colleagues to deliver high-quality, trauma-informed support and improve outcomes for children and young people.

Key Responsibilities:

• Practice responsibility for areas of TACT Wales, including managing Social Work staff, Students, Placement team, Admin Team and Children’s Support Workers.
• In conjunction with the Fostering Service Manager, ensure the recruitment, selection, supervision, performance reviews and PDP’s of supervisees
• Undertake HR related matters as required in liaison with TACT’s People Department (in conjunction with the Fostering Service Manager).
• Support the area management team in planning and managing appropriate social work, outreach, out of hours support and administrative arrangements.
• Assist the Fostering Service Manager in the management and leadership of the team, using a trauma-informed therapeutic approach.
• Supporting the co-ordination of out-of-hours rotas and a daily duty rota.
• Prepare and contribute to regular team and management meetings and development of the service including business and practice planning.
• To ensure all practice follows TACT’s child protection procedures.
• Managing complex child protection and safeguarding concerns within regulatory, policy and procedural guidelines.
• Responsibility for quality assurance in relation to case files
• You may also be responsible for supervising a small number of foster carers dependent on need and/or complexity.

What You’ll Need

• Relevant Social Work Qualification 
• Social Care Wales Registration
• Post-qualifying experience which should include at least 2 years in familyplacement work or post-qualifying experience in other childcare settingswhichmustincludestatutory
• Experience in working with and on behalf of children, using a trauma-informed therapeutic approach
• A good working knowledge of relevant child-care and fostering legislation 
• A good working knowledge of child protection / safeguarding children procedures
• Ability to assess and support families and match their skills with childrenneedingplacements.
• Abilitytowriteclear reportsandmaintainclearcaserecords.
• Enhanced PVG (processed by TACT)

Travel

• Homebased role
• Monthly face-to-face meetings in Wales
• Additional travel for training, team and carer events

Key Dates

• Closing Date: Sunday, 27th September 2026 (midnight)
• Interviews:  Monday, 12th October 2026 (Microsoft Teams)

Safeguarding Commitment

Safeguarding is everyone’s business, and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

Apply early - we may close the role if we receive a high volume of applications.

#LI-JS1

💚 About Movement

Movement builds the campaign infrastructure behind some of the most effective progressive organisations in Europe. Our platform powers CRM, communications, and campaigning for trade unions, NGOs, charities, and political parties. The Labour Party used Movement to win the 2024 General Election. The NEU, UNISON and Greenpeace use it every day to organise, mobilise, and win.

🎯 The role

Our clients split into two worlds. Trade unions run ballots, organise workplaces, and mobilise reps. NGOs and political parties run campaigns, fundraise, and fight elections. Each world deserves a dedicated lead who knows it inside out.

You'll be that lead for NGOs and political parties, working alongside our Head of Campaign Success for Trade Unions. You'll take on our priority NGO and political party accounts.

The shape of the role will shift as the segment grows. Our trade union book is deep. Our NGO book has flagship names but fewer of them, so at the start you'll spend a lot of time helping us win new NGO and political party clients. Sales for this segment is founder-led, and you'll be the founder's right hand: running demos, working events, building relationships across the sector, and onboarding what we win together. As the book fills out, the role tilts towards account management and campaign success. You'll be growing your own future job.

This is a hands-on role. You'll set up accounts from scratch, work out how a client's structure maps onto the platform, and troubleshoot technical issues as readily as you'll run a demo or a renewal conversation. You'll also take your turn on the support rota alongside other campaign success team members.

You'll manage one direct report. Their role covers our client community, training, webinars, case studies, frontline support, and some of our smaller NGO accounts.

🛠️ What you'll do

🚀 Help grow the NGO and political party segment (the biggest part at first)

• Work alongside the founder leading sales for this segment as their right hand on every deal
• Run product demos, solo or as part of a founder-led pitch
• Represent Movement at sector events, conferences, and meet-ups. Build the network that brings deals in
• Follow up inbound leads and keep longer conversations warm
• Help build proposals and contribute to RFP responses

🤝 Own our priority NGO and political party accounts (growing as we win)

• Build strong relationships with campaigners, digital leads, and data teams at our NGO and party clients
• Run onboarding for the accounts we land: kick-off, training, launch planning, and the first 90 days
• Drive adoption of the features that move the needle for each client, from branded RCS to share testing to organiser dashboards
• Lead renewal conversations. Spot churn risk early and act on it
• Find expansion opportunities and turn them into proposals
• Run quarterly reviews that clients actually find useful

🔧 Be the technical lead for your accounts

• Set up new accounts: provisioning, custom fields, tags, segments, and templates
• Configure integrations, single sign-on, and sender domains
• Triage and resolve technical issues for your accounts, escalating to engineering when needed
• Take your share of support days on the rota, covering the inbox for the whole client base alongside the rest of the team
• Translate between campaigners and engineers. You'll be fluent in both languages

🌱 Manage and develop your direct report

• Set priorities for our client community, training, webinar, and case study work
• Oversee our smaller NGO & WhatsApp only account book, which your report manages day to day
• Support their development as their role grows
• Build support workflows that scale as the client base does

🔍 Who we're looking for

You've probably done one of these:

• Worked in sales, account management, or implementation at a campaigning platform or similar such as Action Network, Engaging Networks, or NationBuilder, and know how NGOs buy
• Run digital, data, or a CRM at an NGO, charity, or political party, and been the person who actually built the segments and fixed the emails
• Led campaigns with serious digital infrastructure behind them and managed the platform relationship from the client side

Experience inside the NGO, charity, or party world counts for a lot here, especially alongside commercial experience. We're not ruling out people from outside the sector.

✅ You'll need

• Confidence running demos and holding your own in commercial conversations, plus a genuine appetite for events and networking
• Real experience with campaigning or CRM platforms as a power user or administrator
• The technical depth to build an organisation from scratch. Give you a client's structure, branches, regions, teams, campaigns, and you can work out how it maps onto fields, tags, lists, audiences, and permissions
• The ability to read HTML or SQL and follow a technical conversation. You don't need to be an engineer, but you can't be scared of the tools
• Strong relationship skills. Clients should feel you're on their team
• A track record on retention. Renewals landed, churn spotted early, accounts kept and grown
• Experience managing someone, and the appetite to develop a report whose role is growing
• Willingness to take your share of support days. Everyone here covers the inbox, us included
• Genuine commitment to progressive causes. Our clients will feel if you don't mean it

✨ It would help if you have

• Knowledge of email deliverability, GDPR in a campaigning context, or the European progressive tech landscape
• A second European language

🎉 Why this role

• You'll own the priority accounts in a whole segment, and work shoulder to shoulder with a founder to grow it
• You'll see the whole company, not one corner of it
• A four day week as standard, remote-first with a London office when you want it
• Your clients will be organisations fighting for things that matter, and your work will directly affect whether they win
• Movement is profitable and growing, and this role grows with the segment you build

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Job purpose

The Senior Advice Manager is responsible for the effective day-to-day management and coordination of Toynbee Hall’s debt advice services across multiple locations. The postholder will ensure services are appropriately resourced, accessible and delivered consistently, meeting agreed contractual, quality, compliance and performance requirements.

The Senior Advice Manager will manage and develop Debt Advisers, Trainee Debt Advisers and Administrators; monitor service performance and capacity; address operational issues and risks; and ensure appropriate action is taken where performance or quality falls below expected standards.

Working closely with the Head of Debt and Money, Quality Assurance and Technical Supervision colleagues, the postholder will use performance information, quality findings and operational insight to identify areas for improvement and ensure agreed actions are implemented.

Key Responsibilities

Management of local sites to ensure all services are available.

• Ensure local services are available daily by effectively managing staffing, sickness, annual leave, emergencies and operational challenges.
• Work closely with internal teams, external contractors and local stakeholders to ensure all sites operate safely, efficiently and in line with organisational standards.
• Identify resource gaps, operational risks and service pressures, implementing solutions to maintain service delivery and performance.
• Build and maintain strong relationships with local authorities, housing providers, community organisations and partner agencies, representing Toynbee Hall at meetings, networking events and community engagement activities to strengthen referral pathways.

Line management of a team to ensure objectives are set and met

• Lead, motivate and support the team to achieve agreed service, quality, compliance and performance objectives.
• Conduct regular one-to-one supervision, team meetings and performance reviews providing constructive feedback and clear expectations.
• Coach, mentor and develop staff, identifying learning and development needs supporting career progression and fostering a culture of continuous improvement.
• Provide technical guidance and support on complex debt advice cases, ensuring advisers deliver accurate, compliant and client-centred advice.

Ensure compliance and the quality of advice required are achieved

• Ensure the team consistently delivers high-quality, client-focused debt advice in line with FCA requirements, funder expectations and Toynbee Hall policies.
• Monitor case quality through audits, supervision, management information and performance data, implementing improvement plans where required.
• Analyse service performance and management information, identifying trends, risks and areas requiring action, and provide recommendations to the Head of Debt and Money.
• Ensure case files meet all quality assurance, audit and contractual standards.
• Manage and respond to complaints relating to debt advice service delivery in line with Toynbee Hall’s complaints procedure, ensuring appropriate investigation, timely resolution and that learning is used to improve service delivery.

Essential Criteria

Experience and Skills 

• Significant experience of managing frontline advice services and managing highperforming teams to achieve service, quality and performance objectives.
• Demonstrable experience of line management, including supervision, performance management, coaching, mentoring and staff development, including effectively addressing underperformance.
• Experience of delivering regulated debt advice services and having management responsibility for maintaining high standards of quality, compliance and client care. • Proven ability to provide technical guidance and appropriate support on complex debt advice cases, working within agreed technical supervision and escalation arrangements.
• Hold a recognised debt advice qualification (e.g. CertMAP or equivalent) with demonstrable experience of delivering FCA-regulated debt advice and supporting the quality and development of debt advice practice.

Communication and Interpersonal Skills

• Excellent leadership, communication and interpersonal skills, with the ability to
  inspire and motivate others.
• Ability to build positive relationships with colleagues, partners, funders and external
  stakeholders.
• Excellent written and verbal communication skills.

Our Benefits Package

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Healthcare Cash Plan
• Perk Box

Further information

We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications. 

Applicants must have the right to work in the UK. 

Please refer to the attached job description for more details

About the role:

Imperial’s Regular Giving and Legacy team is seeking a coordinator to support their fundraising programme. Are you interested in a varied and interesting role within a high performing team at a university which is not only world leading, but also world changing? Are you a talented administrator looking to get started in fundraising? Then this could be the role for you. 

For this role you will need to demonstrate outstanding organisational skills, be process-led and have excellent communications skills, strong attention to detail and the ability to work with a wide range of individuals.

What you would be doing:

Imperial’s Regular and Mid-Level Giving programme raises funds to advance the work of the University. The programme focuses on using direct marketing such as direct mail, email and telephone campaigns to solicit support from alumni through regular donations, mid value gifts and gifts in wills. The team coordinator is the lynchpin of the programme and supports the team in all aspects of direct marketing fundraising and administration.

Duties and responsibilities

Your responsibilities will be wide-ranging, but the key duties are:

• Support the telethon fundraising campaigns, direct marketing fundraising appeals, and managing your own fundraising projects such as emails and social media.

• Act as first contact for all fundraising related queries (by telephone, email, post and in person); liaise across the team to draft and send appropriate responses.

• Collect, collate and manage case studies, including building relationships with students.

• Support the team with general administrative and office duties such as booking meeting rooms.

• Provide diary management and PA support to the Head of Regular Giving and Legacy Giving.

• Support with the team with budgets including raising PO’s and tracking invoices.

What we are looking for:

In order to hit the ground running, you will need to possess the following required skills:

• Experience of working in a customer, alumni or donor focused environment.

• Excellent organisational skills, ability to manage a varied workload and a process led approach.

• Outstanding communications (both written and oral) and interpersonal skills

• Ability to communicate effectively and concisely with a range of internal and external stakeholders, at all levels.

• A proven track record of outstanding attention to detail and methodical approach to work.

• A sound understanding of customer relations databases (CRM) to manage customer/donor data.

What we can offer you:

• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.

• Benefit from a sector-leading salary and remuneration package (including 41 days’ annual leave and generous pension schemes).

• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.

• Interest-free season ticket loan schemes for travel.

• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Further Information

This is a full-time open-ended post (not less than 35 hours per week).

For your reference, the following text will appear on all adverts on our jobs website and doesn’t need to be included in other sections of the job advert.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

If you experience any technical issues while applying online, please don't hesitate to email us. We're here to help.

Closing date: 30th September 2026

About Imperial

Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial.

Our culture

We work towards equality of opportunity, eliminating discrimination and creating an inclusive working environment. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.

Our values are at the heart of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity and innovation.

We are looking for a person with an understanding of working with a values-driven team of people, in the charity or not-for-profit sector.

The person appointed will have an appreciation of the aims and values of the Sustain alliance and be excited by supporting our organisation in effective ways of working, whilst freeing up senior leaders and spokespeople to undertake influencing, communication, partnership development and fundraising activities.

The Operations and People Manager will help Sustain function effectively as an organisation and be a great place to work. This is a senior, trusted role working closely with the Chief Executive, Senior Leadership Team (SLT), Senior Management Team (SMT), line managers and Trustees to strengthen our people, operational and governance systems.

The post-holder will lead practical improvements in HR, people processes, line management standards, staff development, onboarding, offboarding, organisational culture and compliance. They will combine sound judgement, strong systems thinking and a people-centred approach, helping Sustain keep processes clear, proportionate and well-managed, while supporting colleagues to focus on effective delivery.

The mission of the Sustain alliance is to catalyse systemic change in the UK’s food and farming system – securing a healthy, fair, and sustainable future for all people, nature and a stable climate. Working in collaboration with our alliance members and others, we run a range of advocacy work, projects and campaigns to achieve permanent changes in policy and practice; and to engage more people, organisations and communities in being food system change-makers.

As with all senior roles at Sustain, the person appointed to this role will work mainly at the Sustain office in London during their probationary period, and thereafter at least half of working hours at our office, whilst benefiting from the flexibility offered to all colleagues. This is part of senior role-modelling of the creativity, support, engagement and well-being benefits that in-person working cultivates between colleagues. This will be managed in coordination with other senior colleagues to enable good in-person coverage and connectivity across the week and across common holiday periods.

Role and responsibilities
•Strengthen Sustain’s people, HR, operational and governance systems so that the charity works effectively, fairly and well.
•Help Sustain be a great place to work, with clear standards, supportive line management, good staff development and a positive, inclusive culture.
•Lead on high standards and practical improvements in recruitment; induction; probation; appraisals; people and HR processes; line management skills, knowledge and tools; staff consultation; and organisational policies and practices.
•Support senior leaders, line managers and Trustees with clear advice, reliable processes, good records and proportionate and effective risk management.
•Develop and maintain systems that are simple, useful and appropriate for Sustain’s size, values, resources and legal responsibilities
 

Tasks and responsibilities:

Organisational operations and systems
•Lead on managing and developing the charity’s operational activities.
•Ensure that senior management actions that support operational effectiveness are managed and carried out in a timely way, via an accessible and accountable process.
•Lead and/or participate in a range of internal groups that support operational effectiveness.
•Support the Chief Executive, Senior Leadership Team (SLT) and other relevant staff with governance matters, including:
oReporting to the Council of Trustees on operational and people matters;
oPerformance of the ‘Company Secretary’ role on behalf of Trustees;
oTrustee recruitment, induction and management of necessary information and processes;
oAppropriate compliance with the Charity Governance Code.
•Working with the Chief Executive and Chair of the Council of Trustees, help prepare and coordinate the agendas and the running of the quarterly board meeting and occasional (at least annual) staff and Trustees strategy day, as well as the Sustain AGM, Annual Report and Trustee elections (annual), as one of the key links in communication with and between Sustain’s Council of Trustees.
•Lead on development and implementation of one or more relevant chapter of Sustain’s Organisation Development Plan (ODP).

•Support the planning and running of events, working with Sustain team leads, partners, venues and contributors.
•Work with the Head of Finance, Head of Digital and Design and external suppliers to help ensure office, IT and operational arrangements are appropriate and support effective working.
 

People, HR and employment processes
•Lead development and implementation of HR processes, practical actions and transactions, using external HR and/or legal advisors for authoritative support and advice where needed.
•Lead on full lifecycle support for Sustain staff including:
oEffective and inclusive recruitment, onboarding and offboarding – implementing Sustain’s commitment to recruitment for diversity – working with SMT, finance and admin leads;
oCreating, grading, reviewing and updating job descriptions, working with line managers and the senior leadership team;
oManaging employment contract variances; funding precarity; end-of-contract and risk-of-redundancy processes, working with senior managers, line managers, affected employees and HR/legal advisors;
oCreating or supporting a range of opportunities for people from diverse backgrounds and identities to get involved.
•Act as first point of contact for HR queries, taking ownership of policies and process, culture and employee relations; informed by HR advice, consultation and annual staff survey, including overseeing an action plan to embed areas of good practice, and to pursue improvements in an accountable way.
•Regular review of job descriptions, grades, progression and staff benefits within Sustain to ensure we remain competitive within the sector.
•Provide or commission sector benchmarking data, analysis and recommendations to inform decision-making, using a methodology agreed with Trustee oversight, on matters such financial and non-financial staff benefits.
•Maintain and improve the Staff Handbook, Recruitment Handbook, and related policies, guidance, advice and other support.

Line management standards, learning and staff development
•Lead the development and implementation of clear, practical standards for line management at Sustain, working with SLT, SMT, the Line Managers Forum and external advisers where appropriate.

•Develop and oversee implementation of key processes such as annual appraisals, annual planning and objective-setting, and a suitable performance management process.
•Help ensure objective-setting, personal development and progression conversations are undertaken routinely, and that these and performance management are handled consistently, fairly and in line with Sustain’s values and legal responsibilities.
•Support line managers to run effective 1-to-1s, probation reviews, appraisals, workload conversations, development conversations, and difficult conversations where needed.
•Ensure suitable and sufficient ongoing learning opportunities and training for the staff team and the Line Managers group, driving the charity’s approach to consistent standards, personal development and career progression.
•Maintain and improve the Line Managers Handbook and related tools, templates and guidance.
Culture, EDI, staff voice and union liaison
•Manage and develop Sustain as a great place to work, with a working culture and practices that support effective delivery, as well as health, wellbeing and personal development.
•Serve as an active member of the Diversity Group, to implement and innovate on equity, diversity, inclusion and anti-racism, and to gather data to measure and report on impact and progress.
•Working with the CEO, provide a route for requests and suggestions from the Health and Wellbeing Group to be properly considered and actioned as appropriate.
•Develop and support ways for staff voices to be heard and influence policies, practices and organisational culture, and for staff to be able to raise ideas and concerns confidently and see actions taken as a result.
•Support structured staff consultation and union liaison processes, helping ensure they are well-organised, transparent, well-documented and conducted in line with Sustain's policies and recognition arrangements.

Governance, compliance and risk management
•Develop and update key resources, contributing to useful reference sets such as the Staff Handbook, Recruitment Handbook and Line Managers Handbook, including overseeing production, maintenance and updating of all policies, procedures and guidance relevant to operations and people.
•Ensure Sustain complies with all employment, health and safety, data protection, charity legislation and statutory guidance including filing at Companies House and maintaining organisational records with the Charity Commission, and managing the risk register and internal policies tracker.

•Ensure adherence to health, safety, diversity and safeguarding procedures in the office, in hybrid working and for events and activities; undertaking comprehensive risk assessments for events and activities; and ensuring appropriate risk mitigation, staff communication and updates to guidance.
Other
•Potential for this role to line-manage one or more member of staff, volunteer, paid intern and/or external consultant, offering 1-to-1 support for objective-setting, work delivery, coaching and pastoral matters.
•Any other reasonable tasks and duties, agreed with the Chief Executive, consistent with the nature and level of the role.

Person specification / What we’re looking for:

Qualifications and requirements
•Significant experience operating at a senior level in a people, HR, operations or an organisation development role, including responsibility for organisational systems and staff management. [E]
•Experience of working in a charity, not-for-profit, campaigning, membership, alliance or other values-led organisation. [D]
•Demonstrable commitment to the operations and people role through a relevant qualification, training or other continuing professional development (CPD). [D]
 

Experience
•Significant experience leading organisational, people or operational improvement and advising senior decision-makers. [E]
•Developing skills and learning plans, and commissioning and/or delivering learning opportunities including training, workshops, facilitation and/or coaching. [E]
•Managing employment contracts to improve employee information and job security, especially where funding is short-term and project-based, with insights into good practice. [D]
•Delivering training and/or guidance to improve people-related functions to be delivered by line managers. [D]
•Working in a unionised organisation. [D]
Skills, abilities and attitudes
•Confidence and experience to take a leadership role on operational and people matters, working with the Chief Executive, Trustees and senior managers. [E]
•Strong problem-solving skills, and negotiation skills and the ability and confidence to provide insightful and constructive proposals and advice. [E]
•Excellent project management skills. [E]
•Aptitude for managing financial information and budgets. [D]
•Ability to communicate clearly and sensitively in writing and verbally, including on complex, confidential or contentious matters. [E]
•Proficiency with computer software and records management. [E]

Knowledge
•Knowledge and experience of end-to-end management of staff team members and their development: recruitment, induction and probation; learning experiences, skills and training; personal and career development; performance management; support for health and wellbeing; and HR processes. [E]
•Sound knowledge of UK HR and employment rules and statutory guidance, and their implementation in good practice. [E]
•Knowledge of IT, online and practical systems for improving processes and efficiency. [D]
 

Attitudes and personal qualities
•Highly organised and self-motivated, with the ability to work flexibly, independently and meet deadlines; whilst having the judgment to know when and who to consult before proceeding. [E]
•High integrity, with a professional, diplomatic, values-led, solutions-focused and collaborative approach to working with individuals and a wider team. [E]
•Commitment and ability to work at our office in East London regularly. [E]
•Demonstrable commitment to equity, diversity, inclusion and racial justice. [E]
•Commitment to the mission and values of Sustain, and an interest in healthy and sustainable food and farming. [D]

Application closing date: Monday 14 September at 5pm (BST)

First stage interviews will take place (via Zoom) on: Wednesday 23 September 2026

Second stage interviews to take place in-person (London office) on: Wednesday 30 September 2026

Early applications are encouraged.

For any queries, please contact our recruitment team.

37.5 hours per week / permanent / working onsite / this role operates on a seven‑day rolling rota following a four‑on, four‑off shift pattern. Shifts will include evenings, weekends and bank holidays.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Horsham Y Centre provides 24-hour supported housing services offering medium levels of housing-related support for young people aged 16-25 with 50 bedspaces and shared communal facilities. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs, relationship building and wellbeing. Situated in the middle of Horsham, the service has strong links with and contributes to the local community.

We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures.

We are looking for a Housing Night Worker to join our team at Horsham Y Centre. You will respond promptly to any reported incidents, accidents, or concerns, carrying out thorough checks and taking appropriate action to ensure the safety and wellbeing of everyone on site. You will also take a proactive approach to preventing anti‑social behaviour, working closely with support staff to maintain a positive environment. In addition, you will carry out one‑to‑one interventions with young people who may be experiencing a mental health crisis or who require medical assistance, ensuring they receive timely and appropriate support.

What you will be doing - this is more than a night shift role - it’s an opportunity to make a real difference, working as part of a dedicated team committed to helping young people grow and develop.

Main areas of responsibilities are:

Safety and security

• Provide a friendly, professional presence and ensure the building remains safe, secure and welcoming at night.
• Support resident wellbeing by upholding health and safety procedures, house rules and tenancy requirements.
• Monitor risks and respond to incidents calmly and appropriately, recording and reporting to the relevant teams. 

Resident engagement

• Welcome residents and offer informal, responsive assistance to help them develop confidence, independence and life skills.
• Encourage residents to share their views and engage with available services and opportunities.
• Assist with evening groupwork sessions that promote learning, wellbeing and positive development.

Administration and housekeeping

• Complete essential admin tasks including data entry, case notes and record management.
• Carry out routine health and safety, compliance and room checks.
• Log maintenance issues to ensure the building remains safe and well maintained.

General

• Work collaboratively on a four‑on, four‑off rota, providing consistent, non‑judgemental support overnight.
• Maintain a calm, professional approach and handle challenging situations effectively.
• Take part in ongoing training and reflective practice to support psychologically informed care.

This role involves lone working, so you will need to be confident in decision‑making and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared.

If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we are looking for.

About you - this is a dynamic role for someone passionate, empathetic and committed to young people’s development.

Experience and knowledge

• Experience in a customer‑facing role, staying calm and solutions‑focused during challenging situations.
• An understanding of the needs and experiences of young people and adults at risk.
• Awareness of trauma and the ability to work in a strengths‑based, compassionate way.
• Confidence in accurate record‑keeping, including incident logs and health and safety checks.
• Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided).

Skills and abilities

• Clear verbal and written communication, with accurate handovers for day‑time colleagues.
• Strong interpersonal skills, able to build positive relationships.
• Comfortable lone‑working, using initiative, and working as part of a team.
• Competent IT skills, including Microsoft 365 and basic system navigation (training provided).
• Ability to de‑escalate situations and manage challenging behaviour calmly.
• You will bring an awareness of the challenges young people face and the ability to connect with them positively 

CLOSING DATE: Sunday 13 September 2026 at midnight. 

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.

Job title: Finance and Operations Officer

Manager: Head of Finance

Location:  London

Salary: Starting salary £30,500 (Salary band: £30,500 to £33,500 inclusive of London weighting)

Hours: Full time, 37.5 hours per week

Contract: Permanent

Overall purpose

As the Finance and Operations Officer, you will play a key role in making sure the charity’s expenditure is well managed, accurately recorded, properly authorised and fully auditable. The post holder will have day-to-day ownership of purchase ledger processing, supplier payments, staff and client expenses, payment runs and expenditure controls. They will ensure that all expenditure is coded correctly, supported by appropriate documentation, treated correctly for VAT and recorded in line with internal policies, accounting requirements and funder restrictions.

The postholder will work closely with the Head of Finance and colleagues across the organisation to make expenditure processes clear, efficient and well controlled. This includes supporting staff to understand purchasing, expenses, authorisation and supplier processes, and helping teams to manage spending in line with budgets, funding restrictions and organisational procedures. The role also includes practical operational support, helping to make sure colleagues have the equipment, technology set-up, office resources, basic systems access and clear guidance they need to do their jobs effectively and safely. This will include creating and maintaining guidance that helps the organisation run smoothly, such as office guidance, health and safety information and equipment policies.

You will also be expected to contribute to and uphold our outstanding culture by living and demonstrating our values of being mission-led, welcoming, entrepreneurial and collaborative.

Key responsibilities 

Finance responsibilities — expenditure focus (65%)

· Process purchase invoices, staff expenses and client payments accurately and promptly, ensuring all expenditure has the correct approval, coding, VAT treatment and supporting documentation.

· Maintain day-to-day ownership of the purchase ledger, ensuring supplier accounts are accurate, up to date and reconciled where needed.

· Ensure staff and client expenses are captured and recorded accurately, comply with the relevant expense policy and are paid in a timely manner.

· Prepare supplier, staff and client payment runs ready for approval and payment by the finance team.

· Verify supplier details and changes to bank details in line with finance controls, escalating any concerns or unusual activity.

· Support checks on expenditure completeness, including identifying missing invoices, outstanding approvals, unprocessed expenses and unmatched payments.

· Support month-end expenditure processes, including reviewing expenditure coding, posting accruals and prepayments, and helping to ensure the monthly income and expenditure position is accurate by agreed deadlines.

· Allocate shared costs across cost centres and projects, ensuring expenditure is coded accurately and consistently

· Reconcile expenditure-related control accounts and third-party platforms where relevant, ensuring differences are investigated and resolved promptly.

· Ensure fundraising platform fees are recorded properly alongside income from those platforms.

· Work with budget holders to resolve expenditure queries and improve the quality of coding, descriptions and supporting information.

· Work with the Head of Finance to help colleagues understand purchasing, expenses, authorisation, supplier set-up and other expenditure processes.

· Undertake expenditure control activities, including checking supplier set-up, verifying supplier detail changes, reviewing payment evidence and supporting compliance with delegated authorities.

· Provide support for income processing where needed, particularly where this links to restricted fund expenditure, funder evidence or month-end processes.

· Support year-end audit by preparing expenditure evidence, responding to sample requests and ensuring finance records are complete and easy to trace.

· Support ad hoc finance projects, including improvements to expenditure processes, system changes and policy or procedure updates.

· Maintain and regularly update the organisation’s asset register, mobile phone inventory and user allocation records.

· Identify and implement improvements to finance and operational processes to strengthen controls, improve efficiency and enhance user experience.

· Work collaboratively with operational teams to review outstanding financial items, resolve queries and improve compliance with finance procedures.

Operational responsibilities (35%)

· Act as the secondary administrator for Vodafone services, maintaining user records, managing SIM allocations, coordinating account changes, resolving supplier queries, and reviewing monthly charges.

· Coordinate the procurement, allocation and recovery of company equipment, including laptops, headphones, mobile phones, monitors and other IT assets, ensuring records and costs are accurate.

· Monitor contracts, usage and costs linked to operational platforms, telecommunications and office services, highlighting issues or opportunities for savings.

· Support onboarding and offboarding by ensuring equipment, access requirements and related records are in place, returned or updated promptly.

· Ensure operational records, policies and procedures linked to expenditure, assets and procurement remain accurate and up to date.

· Create and maintain practical guidance, policies and procedures that help the organisation run smoothly, including office guidance, health and safety information and equipment policies.

Branch Manager
RSPCA Finchley, Golders Green, Hendon & District Branch

Salary: £32,000–£35,000 per annum (depending on experience)
Contract: Permanent
Hours: Full-time, 37 hours per week
Location: Hybrid, with regular travel across the branch area including East Finchley and North Finchley shops

About the role

At the RSPCA Finchley Branch, we are seeking a practical and organised Branch Manager to support the delivery and development of our local animal welfare services and the oversight of our retail operations through the line management of Shop Managers.

This is a strategic role with a hands-on focus on operational delivery, responsible for overseeing day-to-day operations across animal welfare, retail operations through the line management of Shop Managers and volunteer activity. Working closely with Trustees, the postholder will help ensure that services are delivered effectively, safely and in line with our charitable objectives, with a clear focus on achieving positive outcomes for animals and the community.

The role is hybrid, combining remote working with regular travel across the branch area, including visits to our charity shops in East Finchley and North Finchley, as well as occasional in-person meetings and operational activity where needed to deliver the Branch outcomes in line with the agreed objectives and priorities.

In this role, you will

You will be responsible for the effective delivery of animal welfare outcomes across the branch, ensuring animals are safely supported from intake through to rehoming, while also supporting the RSPCA Inspectorate. Alongside this, you will oversee day-to-day branch operations, including managing a small team of staff and volunteers, overseeing the performance of the branch’s retail activity through the line management of Shop Managers to contribute to sustainable income.

Working with the Chair and the relevant Trustee portfolio lead, including the Treasurer, to ensure financial oversight, governance and compliance and to deliver the agreed objectives, and working with veterinary partners, staff and volunteers, other RSPCA branches as well as other charities, you will ensure that services are delivered consistently, responsibly and in line with the branch’s priorities.

About you

You will be comfortable working in a role that combines strategic and operational responsibilities, and able to organise your workload effectively. You will have experience of coordinating services or operations and managing both staff and volunteers, achieving results through effective line management, and bring a genuine passion for animal welfare and a commitment to achieving positive outcomes through well-organised and consistent delivery. You will also have a calm and practical approach, with the ability to build and maintain positive working relationships with staff, volunteers and the local community, and a strong commitment to delivering meaningful and lasting outcomes for animals.

What we offer

This is an opportunity to play a key role in supporting animal welfare in the local community, with the ability to make a direct and meaningful impact through the delivery and development of branch activities.

The position offers a salary of £32,000 – £35,000 per annum (depending on experience)

25 days annual leave plus bank holidays
Flexible working hours, to be agreed in line with the needs of the role
Supportive working environment with close engagement with Trustees

Additional information

Regular travel across the branch area and beyond is required, and occasional evening or weekend work may be necessary.
A full, clean driving licence is essential for this role.

How to apply

Please submit your CV and a covering letter (maximum 2 pages) outlining your reasons for applying and how you meet the essential criteria set out in the job description.

Are you a dog loving, IT professional who loves providing excellent customer service?
We’re looking for a Senior Service Desk Analyst to help us ensure our colleagues across the charity get fantastic, end-to-end IT support.

What does this role do?

As Senior Service Desk Analyst, you’ll:

• monitor and supervise a team of Service Desk Analysts, triaging and assigning tickets, ensuring consistency and supporting the team to deliver a high-quality service across the charity,
• personally manage your own tickets, including high-priority incidents, providing timely escalation of critical issues or ensuring their escalation to third party providers, often acting as the bridge between first and second line and third line teams,
• take part in regular service review meetings with external partners and internal teams, collaborating to ensure customers are supported effectively,
• support with the delivery of on-site support and maintenance, travelling to our rehoming centres and charity shops to resolve incidents and implement upgrades.

Due to the nature of this role, the post holder will be expected to work one weekend in four.
 

Initial screening calls for this role are provisionally scheduled for Friday 18th September 2026 and will take place on Teams. They will be followed by a panel interview, which are provisionally scheduled for week commencing 21st September 2026, and will be at our London office.

Could this be you?

To be successful in this role, you’ll need some experience of working on an IT service desk, with the ability to effectively resolve a range of issues, from simple fixes to complex tickets. Your depth of experience in this area will give you the knowledge and skills to effectively triage and prioritise tickets too. We’re looking for candidates who have experience of mentoring, supervising and coaching others, who can lead day-to-day operations with enthusiasm. You’ll be proactive, with a can-do attitude, and passionate about providing our colleagues with first-class customer service.

What does this team do?

The IT Infrastructure and support team provide excellent services across all IT systems and equipment to ensure the organisation can be successful in achieving its mission and goals. This will be achieved by reducing complexity and ensuring an effective and secure infrastructure exists to support the development of services and technology.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

We're looking for an organised and proactive HR & Office Coordinator to support the smooth running of our people processes and office environment. This is a varied role that would suit someone who enjoys working across HR administration, recruitment, compliance and office coordination in a small organisation.

As a close-knit team of around 30 staff (18 FTE), this role offers a broad range of responsibilities and the opportunity to be involved in many aspects of organisational life. Much of the role centres on coordination, administration and maintaining effective systems and processes, helping to ensure colleagues have the support they need to work effectively.

About the role

Working closely with managers and colleagues across the organisation, you will play a key role in supporting our people, maintaining compliance and helping our office environment run smoothly.

Key responsibilities include:

• Coordinating HR administration throughout the employee lifecycle, including onboarding, probation monitoring, employee records and contractual changes.
• Supporting recruitment activity, including advertising vacancies, arranging interviews, coordinating pre-employment checks and communicating with candidates.
• Maintaining accurate HR, safeguarding and compliance records and supporting organisational reporting requirements.
• Providing first-line support on HR processes and policies, escalating more complex matters where appropriate.
• Supporting health and safety, data protection and compliance activities through effective administration and record keeping.
• Coordinating office administration, supplies, room bookings and relationships with external providers.
• Helping to improve processes and systems while ensuring colleagues have the information and support they need.

About you

We're looking for someone who:

• Has experience in HR administration, recruitment, office management or a similar business support role.
• Is highly organised and able to manage a varied workload effectively.
• Has excellent attention to detail and is comfortable working with confidential information.
• Has strong written and verbal communication skills and enjoys building positive working relationships
• Is confident using Microsoft 365 and organisational systems.
• Is proactive, approachable and enjoys working as part of a small, collaborative team.

Experience of HR systems, office coordination, compliance administration or working in the charity, education, social care or public sectors would be beneficial but is not essential.

Why join CCS Adoption?

This is an opportunity to join a supportive organisation where your contribution will have a genuine impact. As a small team, we value collaboration, flexibility and a shared commitment to improving outcomes for children and families through adoption.

In return, we offer:

• Flexible working arrangements.
• Hybrid working.
• A supportive and friendly team culture.
• Opportunities to develop your skills across HR, recruitment, compliance and organisational support.
• Meaningful work that helps support children, families and communities.

If you're an organised and motivated administrator who enjoys variety and wants to make a difference, we'd love to hear from you.

Anyone joining the CCS team is subject to our safe recruitment and pre-appointment checks. This includes providing documentation to evidence the right to work in the UK, a Disclosure and Barring Service (DBS) check and written and telephone references.