993 Charity development manager jobs

About the Role

Our small Fundraising team has benefitted from significant investment in recent years and this maternity cover role will provide vital continuity as EIA develops and expands its network of philanthropic supporters and strategic partners. You will be joining EIA at a pivotal time, working closely with the Head of Fundraising to sustain momentum across philanthropy, support the launch of our giving circle, Nature Network, and help strengthen selected partnership opportunities that contribute to our fundraising ambitions.

The fundraising team at EIA, is responsible for raising income across trusts and statutory funders, as well as raising funds from individuals. The income raised from individuals has increased in recent years and we are investing further in this area so that we can conduct even more investigative and campaigning work to protect our planet.

The role will focus on developing and strengthening relationships with High Net Worth Individuals (HNWIs), inspiring supporters to give generously, and stewarding donors so they feel closely connected to EIA’s work to combat environmental crime and abuse around the world, as well as supporting partnership activity where it aligns with philanthropic giving, cultivation and long-term relationship development.

The Philanthropy and Partnerships Manager (Maternity cover) will lead the day-to-day delivery of EIA’s philanthropy programme during the maternity cover period. This will include tailored stewardship for HNWIs, prospecting and cultivation, donor funding propositions, implementing and growing the Nature Network giving circle following its launch in September, engaging our network of ambassadors, Future Stewards, and maintaining effective systems to support growth in philanthropy. The role will also contribute to a focused partnerships pipeline, ensuring partnership activity supports philanthropic income growth and deepens engagement with EIA’s mission.

Key areas of responsibility 

Responsibilities will include, but are not limited to, the following:

Development of the existing supporter base:

• Develop and deliver a tailored stewardship programme for higher level donors.
• Establish appropriate KPIs to track progress and measure success.

Expand the donor base by acquiring new high value prospects:

• Conduct regular prospecting and cultivation to identify new potential supporters.
• Use network mapping to identify potential connections with existing stakeholders.
• Lead the development and delivery of cultivation events and exploratory meetings.

Develop donor funding propositions:

• Work with campaign teams and the wider fundraising team to develop funding propositions for HNWI and a Case for Support for the different areas of our work.

Launch and develop Nature Network and associated stewardship:

• Following the September launch of Nature Network, EIA’s giving circle, recruit new members and provide a compelling stewardship journey for supporters giving at this level.

Support aligned partnerships activity:

• Maintain and develop a focused pipeline of prospective partners where there is clear alignment with EIA’s campaigns, values and philanthropic priorities.
• Work with the Head of Fundraising and colleagues to support partnership cultivation, proposal development and stewardship.
• Lead the prospecting and stewardship of our brand ambassador programme, Future Stewards, including developing a social media communications plan with the Social Media and Digital Engagement Manager

Strategy development, budgeting and campaign reporting:

• Work with the Head of Fundraising to deliver philanthropy plans during the maternity cover period and contribute to wider fundraising strategy where relevant.
• Monitor income and expenditure across philanthropy, Nature Network and relevant partnership activity to ensure they meet budget and contribute to the mid-year reforecast process.
• Produce regular income reports that monitor performance against KPIs and feed back to the Head of Fundraising and wider organisation to share successes with the EIA team.

Person Specification

Essential

• Significant experience of identifying, cultivating and stewarding relationships with high value supporters and securing significant gifts.
• Considerable experience of developing and communicating high value funding propositions and writing compelling cases for support and applications.
• Strong verbal communication skills, confident in communicating effectively and passionately with supporters, team members across EIA and senior stakeholders.
• Excellent networking and presentation skills.
• Experience of planning and delivering stewardship events for HNWIs. 
• Experience of managing or supporting giving circles, membership-style donor programmes or structured supporter journeys would be advantageous.
• Experience of partnership development, corporate relationships or cross-sector collaboration, with the ability to identify opportunities that support philanthropic income growth.
• Driven to provide the very best supporter experience.
• Energetic self-starter able to work on own initiative with attention to detail.
• Dynamic and positive attitude. 
• Creative and innovative thinker.
• Well-organised, able to prioritise work and meet deadlines.
• Fully proficient in Microsoft SharePoint and Office 365.
• Fully proficient in Fundraising databases (CharityCRM would be an advantage but not essential)
• Solid knowledge of Charity Law and Fundraising regulations
• Strong interest in or knowledge of wildlife trade and environmental issues
• Flexibility to work out of hours at a few events through the year.

Looking for an events role where your work really matters? Bring your organisation, creativity and people skills to Cynthia Spencer Hospice – no charity experience needed.

About Cynthia Spencer

Cynthia Spencer Hospice provides specialist palliative and end-of-life care for people living with life-limiting illnesses across West Northamptonshire, as well as vital support for their families.

Cynthia Spencer Hospice Charity works alongside the Hospice to raise the additional funds needed to help sustain and develop these essential services. We are on an ambitious journey to grow our income, strengthen our relationships across the community and ensure specialist hospice care is available for everyone who needs it, now and in the future.

About the Role

We have an exciting opportunity for an Events Fundraiser to join our growing Income Generation & Communications team and help us deliver memorable fundraising events that bring our community together and make a real difference to local people and their families.

Reporting to the Community & Events Fundraiser Lead, you'll help plan and deliver a varied programme of fundraising and challenge events, from our flagship events such as the Twilight Walk and Colour Run to third-party challenge events.

You'll combine great organisation and project management with a passion for people, helping us recruit participants, create brilliant supporter experiences and raise as much as possible from our events.

You don't need to have worked for a charity before. We're interested in people with strong events, project coordination or similar experience who are organised, confident working with people and excited by the opportunity to use their skills to raise vital funds for Cynthia Spencer Hospice.

You'll work closely with participants, volunteers, suppliers and colleagues across the Charity, building positive relationships and representing Cynthia Spencer Hospice within our local community.

Duties and Key Responsibilities

• Coordinate and deliver an agreed portfolio of fundraising and challenge events, from initial planning through to successful delivery and evaluation, including flagship events such as the Twilight Walk and Colour Run.
• Create and manage event plans, schedules and timelines, coordinating venues, suppliers, contractors, equipment and other event logistics.
• Recruit, engage and support event and challenge participants, providing excellent communication, fundraising advice and encouragement to help them get the most from their experience.
• Build strong relationships with participants and supporters, ensuring they feel valued and encouraging them to stay involved with Cynthia Spencer Hospice beyond their event.
• Help develop and grow our events programme by researching new fundraising and challenge opportunities and contributing ideas to increase participation and income.
• Recruit and coordinate volunteers to support fundraising events, including event-day briefings and support.
• Work closely with the Marketing Team to promote events, recruit participants and develop engaging event communications and content.
• Monitor event budgets, income, expenditure and participant numbers, ensuring events are delivered cost-effectively and working towards agreed targets.
• Complete post-event evaluations, using feedback and performance information to identify improvements and opportunities for future events.
• Ensure events are delivered safely and professionally, completing appropriate risk assessments and ensuring relevant permissions, documentation and requirements are in place.
• Maintain accurate participant and supporter records on the fundraising CRM in accordance with GDPR requirements.
• Work collaboratively across the Income Generation & Communications team and support wider fundraising activity where required.

About You

We're looking for someone who loves making things happen. You'll be a brilliant organiser who enjoys working with people, can confidently manage lots of moving parts and takes pride in creating great experiences.

You don't need to come from a fundraising or charity background. If you have strong events or project coordination experience and are excited about using those skills to make a difference, we'd love to hear from you.

Experience & Knowledge

Essential

• Experience of successfully organising and delivering events, projects or activities from planning through to delivery.
• Experience of managing multiple projects, events or priorities at the same time.
• Experience of coordinating suppliers, contractors, stakeholders or volunteers.
• Experience of working with budgets, financial information or measurable targets.
• Experience of building positive relationships with a range of people.
• Good IT skills, including Microsoft Office or similar systems.

Desirable

• Experience of fundraising events or challenge events.
• Experience of working within the charity or not-for-profit sector.
• Knowledge of event health and safety, risk assessments and compliance requirements.
• Experience of using CRM or database systems.

Skills & Attributes

• Strong organisational, planning and project-management skills.
• Excellent communication and interpersonal skills, with the confidence to build relationships with a wide range of people.
• A proactive, practical and solutions-focused approach.
• Ability to manage multiple priorities, deadlines and changing demands.
• Ability to remain calm and make sensible decisions when plans change or challenges arise.
• An understanding of the importance of generating income, managing costs and delivering value for money.
• A creative approach and willingness to contribute ideas for developing our events programme.
• Strong attention to detail and a commitment to creating excellent experiences for our supporters.
• Enthusiastic, positive and comfortable working both independently and as part of a team.
• Willing and able to work flexibly, including evenings and weekends as required for events.
• Full UK driving licence and access to a vehicle.

General Responsibilities

The postholder will:

• Work within and promote the Charity's values, policies and procedures.
• Maintain confidentiality and comply with data protection requirements.
• Take responsibility for their own professional development.
• Attend relevant meetings, training and Charity activities.
• Work collaboratively with colleagues and contribute positively to the wider organisation.
• Undertake any other reasonable duties appropriate to the level and responsibilities of the post.

We are an equal opportunity employer and welcome applications from all backgrounds who meet the requirements of the role. We celebrate diversity and are committed to creating an inclusive environment where everyone can thrive.

Don't meet every desirable requirement?

Please don't let that stop you applying. We're interested in your skills, experience and potential. If you're a great organiser, enjoy working with people and are excited about creating events that make a difference, we'd love to hear from you.

Reporting to: Chief Executive
Contract: 12-month fixed-term contract
Salary: £45,000–£48,000 per annum, depending on experience

About the role

This is an exciting opportunity to play a key role in an important period of development and transformation for West London Synagogue.

Working closely with the executive team, the postholder will provide coordination and project management across a range of organisational priorities and will play a key role in supporting the delivery of the wider transformation programme.

The role will bring together project management, organisational performance, impact measurement, reporting and continuous improvement.

The successful candidate will help turn strategic priorities into practical plans, ensure projects remain on track, and provide clear information to senior leaders and the Board about progress, performance and impact.

This is a broad and varied role for someone who enjoys working across an organisation, bringing structure to complexity and helping people turn good ideas into effective delivery.

Key Responsibilities

1. Transformation and Organisational Priorities

• Play a key role in coordinating and supporting the organisation's transformation programme.
• Work with the Chief Executive, the finance and resources director and senior colleagues to translate strategic priorities into clear plans, actions, milestones and deliverables.
• Track progress against agreed priorities and identify risks, delays, dependencies and resource pressures.
• Identify connections and opportunities for collaboration between different projects and programmes.
• Support colleagues in embedding new processes, systems and ways of working arising from the transformation programme.
• Ensure that agreed decisions are translated into clear actions, ownership and follow-through.
• Support a culture of continuous improvement, learning and accountability.

The postholder will not be expected to manage every change initiative directly. Their role will be to provide structure, coordination and visibility across the transformation programme, working with colleagues who own individual projects and areas of work.

2. Project Management

• Plan, coordinate and deliver a range of organisational projects in line with agreed priorities and timelines.
• Develop proportionate project plans setting out objectives, milestones, deliverables, responsibilities, dependencies and measures of success.
• Coordinate internal teams, volunteers, partners and external stakeholders where required.
• Facilitate project meetings, workshops and reviews.
• Maintain clear project documentation, actions and decision logs.

Projects are likely to vary in scale and nature and may include organisational improvement, systems and process development, governance, member services, operational change, programme development and cross-team initiatives.

3. Organisational Performance and Data

• Collect, analyse and interpret data to understand project and organisational performance and impact
• Develop clear and proportionate dashboards and management information.
• Identify trends, gaps, risks and areas requiring attention.
• Work with colleagues to establish meaningful KPIs and measures of success.
• Ensure information is accurate, appropriately managed and compliant with relevant data protection requirements.

4. Board and Senior Leadership Reporting

• Coordinate the preparation of clear, concise and meaningful reports for the Board.
• Establish and maintain an effective reporting timetable.
• Track actions and decisions arising from Board and committee meetings and ensure appropriate follow-up.

The emphasis will be on insight rather than simply reporting activity — helping leaders and trustees understand what is happening, why it matters and where action is required.

5. Governance, Compliance and Policies

• Maintain and regularly update the organisational compliance log, duties and mitigation plans.
• Monitor progress against compliance requirements and highlight emerging risks.
• Support colleagues to ensure compliance actions are followed through.
• Develop, review and update organisational policies and operational procedures.

6. Stakeholder Engagement and Coordination

• Build effective working relationships across the organisation.
• Work collaboratively with staff, volunteers, trustees, partners and external stakeholders.
• Bring people together where projects or priorities cross organisational boundaries.
• Facilitate meetings, workshops and project reviews where required.
• Communicate progress, challenges, risks and successes clearly and appropriately.

Person Specification

Essential Skills and Experience

We are looking for someone who combines strong project management skills with excellent organisational judgement and the ability to work across different parts of an organisation.

You will have:

• Proven experience managing projects and delivering organisational change or improvement initiatives.
• Experience managing several projects or workstreams simultaneously.
• Strong planning, prioritisation and organisational skills.
• The ability to take a project from initial idea and scoping through to implementation and evaluation.
• Strong analytical skills and experience working with data, KPIs and performance information.
• Experience producing high-quality reports
• Experience monitoring outcomes, performance or impact.
• Excellent written and verbal communication skills.
• Strong stakeholder management and relationship-building skills.
• The ability to influence and coordinate people without relying on formal authority.
• A practical, proactive and solutions-focused approach.
• Excellent attention to detail while retaining an understanding of the bigger picture.
• The ability to work independently, take ownership and use good judgement.
• Confidence working in an environment where priorities can change and not everything is fully defined.

Desirable

• Experience supporting an organisational transformation or change programme.
• Experience working in a charity, synagogue, community organisation, social enterprise or other purpose-led organisation.
• Experience working with Boards, trustees or governance committees.
• Experience developing organisational dashboards or management information.
• Experience in impact measurement, monitoring and evaluation.
• Knowledge of project management methodologies such as PRINCE2 or Agile.
• Understanding of governance, compliance and data protection requirements, including GDPR.
• Experience developing policies and operational procedures.

Why Join Us?

This is an exciting time to join WLS.

We are undertaking a significant programme of organisational development and transformation, creating an opportunity to improve how we work, strengthen our systems and processes and build an organisation that is well equipped for the future.

The Project & Transformation Manager will have a central role in making this happen.

You will work alongside senior leaders, colleagues and volunteers at all levels, with the opportunity to see your work have a direct and tangible impact.

This is a role for someone who enjoys making things happen — someone who can take a complex problem, bring structure to it, bring people together and help turn an idea into something that works.

Mental Health Service Manager

If you have lived experience of mental health challenges and the ability to translate your experience into meaningful service improvement, we want to hear from you.

We have an exciting opportunity for a Mental Health Service Manager to play a vital role in providing support in Pathfinder West Sussex.

This is a new and exciting role in which you will be supporting the Lived Experience workstream within the Pathfinder West Sussex Mental Health Support Service.

Position: Mental Health Service Manager (Internal Job Title: Lived Experience Manager)

Location: West Sussex/hybrid (with regular travel around West Sussex)

Salary: £36,729 per annum

Contract: Permanent

Hours: 37 hours per week (Monday – Friday)

Closing Date: 14 October 2026 at 23:59

Please note the role may close sooner than advertised if a suitable candidate is found, so apply early!

About Pathfinder West Sussex

As a Mental Health Service Manager, you will be working for a people-led organisation whose mission and values is to inspire change across Sussex. Pathfinder West Sussex is a partnership of mental health, homelessness and employment support organisations working together to improve people’s wellbeing across the county.

Co-production is at the heart of everything we do. This role will be instrumental in supporting staff and subcontractors to embed co-production principles and continuously enhance the way we deliver services.

Key Responsibilities:

• Provide leadership and expert guidance on co-production across Pathfinder services, including line management of the Lived Experience Lead and partnership working with lived experience colleagues across West Sussex Mind.
• Provide lived experience representation on strategic groups and forums.
• Lead on the collection and analysis of client feedback and outcomes and link with SPFT lived experience groups and the West Sussex LEAG.
• To support the Senior Manager in delivering the strategic direction of the service, ensuring service development and continuous improvement are informed and shaped by lived experience perspectives.

About You

To be successful in the role of Mental Health Service Manager, you will need to have great communication skills and be committed to the values of the organisation. Some of the key skills and experience you will need to bring with you include:

• Lived experience of mental health challenges and a track record of using personal experience to support continuous service improvement.
• Experience of representing for client views or experience as a group facilitator or Peer Mentor.
• Experience of establishing, developing and maintaining effective working relationships with voluntary and statutory partners.
• Knowledge of local agencies that provide services to people experiencing mental health.
• Knowledge of coproduction involvement and engagement best practice.

The role covers the service area of West Sussex and as such we need someone who lives within a commutable distance of the area.

In Return

The organisation is proud to have Gold Accreditation from Investors in People, be a Disability Confident employer, and part of the Mental Health at Work commitment.

You will also receive:

• 5.5% stakeholder pension scheme and life assurance
• Medical cash plan with BHSF
• Access to Learning & Development platform
• Free and confidential employee assistance helpline
• Cycle-to-work scheme
• Free 28-day Network Saver Brighton bus pass (new starters)
• Generous holiday allowance (starting at 27 days and rising to 32 with service)
• Opportunities to participate in wellbeing and fundraising activities throughout the year

Join an equal opportunities employer, committed to equality, equity, inclusion, and diversity. Applications are welcomed from individuals with lived experience. Please let us know if you require any reasonable adjustments if invited to interview.

Please Note: An Enhanced with Adults DBS check will be required for this role.

Lived experience of mental health challenges is an occupational requirement for this role under Schedule 9, Paragraph 1 of the Equality Act 2010. The role requires the postholder to draw upon their personal experience to provide leadership, influence service development, promote co-production, and ensure the voices of people with lived experience are embedded in the design and delivery of services.

You may be interested in this role if you have experience in the following areas Mental Health, Mental Health Advocate, Mental Health Service Manager, Mental Health Service, Mental Health Worker, Mental Health Case Worker, Mental Health Outreach.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

About Spear

Spear is a national youth employment charity. The award-winning Spear Programme was launched over 20 years ago, and is now running in 18 Spear Centres across the country, equipping unemployed 16–24-year-olds facing barriers to employment with the skills and mindset they need to secure work and thrive in work and life. 

Please see the 'Work with us’ pack for more information. 

About the role

We're looking for an ambitious, proactive and relationship-driven individual who excels at securing strategic, long-term corporate partnerships that drive the growth and impact of Spear. Joining our dynamic and growing Corporate Partnerships team, you will play a key role in developing and stewarding high-value partnerships that generate significant income and enable Spear to reach more young people facing barriers to employment.

This role is ideal for someone with strong business development and relationship management skills, who enjoys working both strategically and hands-on to generate income, develop compelling partnership opportunities and build lasting relationships with corporate supporters.

Key Information

• Salary: from £40,000
• Full-Time (4 days considered) permanent role
• Annual leave: 28 days annual leave (including Christmas gift days) plus bank holidays, increasing with long service
• Closing Date: We interview on a rolling basis throughout the application period, and may close the role early if we find the right candidate

If you require any reasonable adjustments as part of the recruitment process, please let us know.

Person Specification

• A practising Christian, passionate about Spear's values and mission, with a desire to engage and inspire corporate partners to support young people facing barriers to employment into sustainable work.
• Significant experience (ideally at a senior level) in corporate fundraising, corporate social responsibility, business development or strategic partnerships.
• Proven ability to raise funds, develop business partnerships or drive sales. Excellent client management using CRM tools such as Salesforce are desirable.
• An excellent communicator with strong relational skills and the confidence and ability to develop a rapport with and positively influence a variety of people from diverse backgrounds in the corporate space.
• Excellent writing skills, attention to detail and accuracy, including the ability to produce compelling proposals for a professional, corporate audience.
• Demonstration of leadership capabilities; proactive, responsive and a self-starter. Ability to manage multiple priorities to meet targets and deadlines.
• Strong numerical, reporting and organizational skills, including the ability to establish appropriate and effective processes and structures.
• Line Management experience desirable but not essential.

Faith Expressions

Spear is a Christian charity, working in a range of settings, in partnership with people from all faiths and none. Although the Spear programme itself has no faith element, Our Christian faith underpins everything we do; it motivates and sustains us and is core to our mission. Prayer and worship are embedded into our daily working practises, and all staff are required to lead a team prayer meeting from time to time. As such, there is a Genuine Occupational Requirement for our team to be practising Christians – our team share a belief in a triune God and we welcome applications from people of all denominations and expressions of Christianity.

Our client is the UK’s leading organisation supporting families raising disabled or seriously ill children and young people, providing practical support that can make a real difference to everyday life. This is an exciting time to join the organisation as it continues to grow and diversify its voluntary income, with a strong focus on inclusion, equality and making a lasting difference to families. Prospectus are delighted to be supporting with their recruitment of a Trusts and Foundations Manager.

Salary: £36,399 to £40,433
Full-time and permanent: 35 hours per week
Location: York. Hybrid or remote, depending on the location of the successful applicant (must be based in the UK)

As Trusts and Foundations Manager, you’ll take the lead on this key income stream, identifying new prospects and developing a pipeline of high-value and multi-year funding opportunities. You’ll be responsible for applications and reports, stewarding funder relationships and working with colleagues across the charity to turn their knowledge and evidence into strong funding propositions.

The successful candidate willhave a successful track record in trusts and foundations fundraising, with experience securing five-figure grants and multi-year funding. You’ll be a confident and persuasive writer, comfortable researching funders, developing compelling cases for support and managing multiple deadlines. Just as importantly, you’ll be organised, collaborative and good at building relationships – someone who can bring together people, information and ideas to turn good opportunities into successful bids.

To apply, please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. The charity is a Disability Confident Leader and will invite to interview all disabled applicants who meet the requirements for the role. They have also signed the Armed Forces Covenant and welcome applications from the Armed Forces Community. 

If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Jessica Stoddart at Prospectus.

Responsible to: Prospect Research Team Manager
Based: Hybrid - The Grange, Saunderton, Princes Risborough OR BWC, Bielby, York
Contract: Fixed term - 12 months
£40,000 per year

We're looking for a Prospect Research Manager to join our Prospect Research Team.

This is an exciting opportunity to help grow our high-value fundraising by supporting our Philanthropy, Trusts & Foundations and Corporate Partnerships teams. As part of the Prospect Research Team, you'll provide the research and insight that helps colleagues identify new opportunities, build meaningful relationships and make informed fundraising decisions.

You'll play an important role in identifying new funding opportunities and providing the insight that helps colleagues build successful relationships with donors, trusts, foundations and corporate partners. Through high-quality research and analysis, you'll help fundraisers to understand who is most likely to support our work, enabling them to make informed decisions and deliver personalised stewardship.

Working closely with colleagues across the High Value teams, you'll ensure our fundraising activity is informed by evidence, delivered ethically and supported by accurate data. You'll also help us develop and grow a strong prospect pipeline that will support our fundraising ambitions for years to come.

Key Responsibilities

• Prospect Research and Identification
• Insight and Analysis
• Pipeline Development
• Ethical Fundraising and Data Management
• Supporting Fundraising Teams

The full job description is available to view on our website via the ‘apply’ button.

Benefits

• Employee Assistance Programme
• Death in Service Payment
• Annual leave enhancements recognising long service 
• Day off for your birthday 
• Defined contribution group personal pension plan 
• Enhanced sick pay 
• Enhanced maternity, paternity and adoption pay 
• Eye care 
• Hearing tests 
• Learning and Development opportunities 
• Discounts on merchandise at Hearing Dog gift shops 
• Pet Dog Policy

For more information and to apply, please visit our website via the ‘apply’ button.

Closing date: 25th September 2026

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

We are looking for an experienced Manager to start as soon as possible.  The appointee will manage two training Hubs which deliver skills development sessions for adults with intellectual (learning) disability. 

We invite applications from qualified an experienced trainers/teachers who have worked with young adults (16 – 24) and/or adults (25+), and who have at least 2 years’ experience of managing Staff teams. This post involves the management of a dual Staff team of up to 16 incorporating employees, volunteers and students on practice-based placement (graduate and undergraduate). We are not shortlisting applicants with backgrounds in care services e.g. domiciliary, PAs, independent living, residential, nursing or wider healthcare because we do not deliver any personal care services.

Journey Enterprises is an award-winning regional charity providing training services for adults with intellectual (learning disability). These services develop work skills, our principal focus, and independent living skills.  We have four sites in the north east and the Post Holder will be responsible for our Acomb and Blyth sites. He/she will be overseeing the relocation of our Acomb site over the coming 18  -24 months. 

Our service hosts 160 adults weekly aged 18 – 84 years, 60 of these at our Acomb and Blyth sites.  All the adults we support have conditions from birth impacting cognitive development e.g. Down’s Syndrome, Williams, Prader-Willi, Sotos and Smith Magenis.

Essential Qualifications & Experience

• Training/teaching qualification and experience (young adults or adults): please note that we are not recruiting primary or lower secondary practitioners
• Willingness to work towards NVQ5 in Health & Social Care as required by the Health & Social Care Act and our local authority contracts
• 2+ years’ experience managing Staff Teams including delivery of Support/Supervision, Appraisal, Disciplinaries/Grievances and Practice-Based Observations
• Experience delivering Staff training sessions (in service)
• Experience managing a devolved budget and understanding of basic management accounting
• Enhanced DBS with full barring check (Adult Services): applicants must be on the DBS Update Service

Desirable Qualifications & Experience

• Disability-specialist training
• Experience delivering grant-aided programmes
• Experience working with volunteers or volunteering
• Experience supervising undergraduate or graduate students

Terms and Conditions

Contracts are offered on a permanent basis.

Employees are provided with 36 days leave/annum pro rata, a contributory pension scheme, a healthcare package, holiday buy-back scheme, length of service holiday accrual scheme, Cycle2Work Scheme, Salary and a Journey promotional items welcome pack. Staff are also offered discounted lunches and free refreshments.

Make a difference every day by helping a growing autism charity deliver the very best support for autistic people and their families.

Space4Autism is looking for an experienced, organised and people-focused Business & Operations Manager to help drive our organisation forward and ensure everything behind the scenes runs effectively.

Space4Autism has been a lifeline for autistic individuals and their families across Cheshire East since 2005. What started as a parent-founded, volunteer-run charity has grown into an organisation delivering over 4,000 activities a year - social clubs for children and young people, parent and carer support, services for autistic adults, an autism-friendly community café, a charity shop offering work experience for autistic adults, training and workshops, and space for private hire. Everything we do is guided by one simple promise: we listen, we help, we care. 

Now, as we grow, we need someone who can help us grow well - a Business & Operations Manager who will work hand-in-hand with our CEO to keep the organisation running smoothly, sustainably, and with the same care we bring to every family we support. 

The opportunity…

This is a hands-on senior leadership role for a pragmatic, confident operator who's just as comfortable in a budget spreadsheet as they are supporting a team, and who genuinely wants their work to change lives. You'll be a trusted partner to the CEO, taking ownership of the day-to-day so that strategy turns into action - across business planning, finance, funding, people, operations, and governance.

You'll report directly to the CEO and line manage the whole Space4Autism team, giving you real influence over how the charity runs and grows.

What you'll be doing…

Business planning & strategy: help shape, implement, and monitor our business plan, turn strategic goals into clear action plans, and keep leadership priorities, projects, and timelines on track. You'll attend Trustee Board meetings and bring your insight, challenges, and ideas to the table.

Budgets & finance: support budget planning, monitoring, and reporting, and keep a close eye on spend so we stay financially sustainable, working alongside our finance team and external accountants.

Funding & income: help drive our funding strategy and income diversification, track grant requirements and deadlines, and coordinate funding applications and stakeholder communications.

Operations: own the smooth running of the organisation day to day: improving systems and processes, spotting operational risks before they become problems, and supporting governance and compliance.

People Management & Leadership: line manage the whole team, lead on recruitment, and support onboarding, performance, and development, building a working culture that's positive, collaborative, and accountable.

Policy & governance: develop and maintain our policies and procedures, keeping us compliant with legislation and best practice, and supporting our wider governance and compliance reporting.

What we're looking for…

· Strong business management and operational leadership experience

· Proven financial and budget management capability

· Experience managing people, teams, and organisational processes

· Sound knowledge of governance and compliance, including regulatory frameworks, safeguarding, and best practice

· Somebody who is able to occasionally attend off-site fundraisers and other events outside of core working hours

· A track record of supporting organisational growth — scaling services, managing change, building capacity

· A confident, pragmatic decision maker with sharp problem-solving skills

· Excellent organisational skills and the ability to juggle competing priorities

· A hands-on style that works both strategically and operationally

· Strong communication and stakeholder management skills

It would also be great if you have…

· Experience building strategic relationships and partnerships

· A background in the charity, healthcare, or NHS sectors

· Knowledge of charity governance, safeguarding, or regulatory frameworks

· An understanding of autism services or neurodiversity-informed practice

· Experience working in a growing organisation or service environment

You'll fit right in if you're…

Proactive and solutions-focused, calm under pressure, a collaborative leader with a strong sense of accountability and integrity and genuinely passionate about improving outcomes for autistic individuals and their families.

What you’ll get in return…

· Salary of £38,000 - £42,000 DOE

· Enrollment into employee pension scheme

· 31 days holidays including bank holidays

· Wellbeing social days

· Charity discount scheme

Ready to apply? Here’s what you need to know…

Please submit your most up to date CV via this advert. It is highly desirable that you also attach a cover letter to highlight your relevant experience and motivations for wanting to join Space4Autism.

Suitable candidates will be contacted for an initial telephone discussion prior to final shortlisting. Those shortlisted will be invited to attend a competency-based interview where you will also be tasked with preparing a short presentation.

If you are successful in the competency-based interview, you will be invited to attend a final meeting with the CEO to ensure you align and to answer any questions you may have about the role and the charity.

We are anticipating a high volume of applications for this role and while we will endeavor to respond to all applications, if you have not been contacted prior to the closing date, please assume you have not been successful on this occasion.

Disability Confident Employer

Space4Autism is proud to be a Disability Confident Employer (reg no. DCS021234). We guarantee an interview to any disabled applicant who meets the essential criteria for this role, as set out in the job specification.

If you'd like to apply under this scheme, please let us know by stating this clearly on your CV / covering letter and telling us that you wish to be considered under the Disability Confident scheme. You're welcome to share as much or as little detail about your disability as you're comfortable with, we only need enough information to confirm you meet the criteria.

If you're invited to interview, please also let us know of any reasonable adjustments you'd need to take part. For example, accessible interview arrangements, extra time, alternative formats for materials, or a different interview format. You can tell us this at the same time as applying, or at any point once you've been invited, and it won't affect your application in any way.

#BusinessandOperationsManager

#BusinessandOperations

#OperationsManager

Workforce Development Coordinator

WorldSkills UK is looking for an organised and proactive Workforce Development Coordinator to join our Workforce Development Team.

At WorldSkills UK, we have big ambitions to help young people, the education system and the economy. We work across the UK to raise standards in technical education and apprenticeships, champion future skills and help more young people from all backgrounds succeed in work and life.

As Workforce Development Coordinator, you will play an important role in supporting the successful delivery of our workforce development programmes. Working with colleagues, participants, delivery partners and other stakeholders, you will help ensure our programmes are well organised, our systems and information are accurate, and participants receive a professional and positive experience.

The role is varied and will include:

• coordinating programme activity, meetings, events and workshops;
• maintaining programme documentation, schedules, records and systems;
• coordinating communications with participants and internal and external stakeholders;
• collecting, validating and collating data and supporting programme reporting;
• coordinating participant registration, onboarding and ongoing support;
• working with suppliers, venues, contractors and delivery partners; and
• helping to improve systems, processes and ways of working.

We are looking for someone who is highly organised, has excellent attention to detail and can confidently coordinate multiple activities, priorities and deadlines. You will need strong administrative and communication skills, the ability to build effective working relationships with a range of people, and the confidence to use your initiative while working collaboratively as part of a team.

Salary: £28,000
Contract: Permanent, full time (35 hours per week)
Location: London, with flexible hybrid working. The postholder is expected to attend the office at least once or twice a week.

How to apply

Please download and read the application pack attached before applying.

WorldSkills UK uses a blind recruitment approach. To apply, please submit the following:

1. an anonymised CV in Word format;
2. a supporting statement in Word format outlining your suitability for the role and addressing the role description and person specification; and
3. a separate document containing your name, email address, telephone number and confirmation of your right to work in the UK.

Closing date: 23:59 on Sunday 4 October 2026.

Late or incomplete applications, or applications that do not follow the application requirements, may not be considered.

Full time (flexible working options available)

Closing Date: 4 October 2026

Save the Children UK has an exciting opportunity for a collaborative and influential retail leader to join us as our Store Manager in Garstang, Lancashire, where you'll build on the success as one of the town's strongest-performing charity shops while leading an engaged volunteer team and shaping the next phase of its growth!

About Us  

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard, delivering lasting results for millions of children, including those hardest to reach. 

About the role 

This is an exciting opportunity to take the lead of a successful, well-established shop at the heart of the Garstang community. You'll manage and develop a dedicated volunteer team of over 30 people, building capability, engagement and stability while maintaining the high standards that have made the shop one of the town's leading charity retail destinations.

With trading across two floors and plans to return to seven-day opening, you'll play a key role in driving future growth. From developing the dedicated volunteer team to evolving the shop's unique retail offer and identifying new commercial opportunities, you'll have the freedom to combine creativity with commercial thinking to maximise income for children around the world.

We're looking for a people leader who can inspire, embrace innovation and build on strong foundations to take an already successful store to the next level!

In this role, you will: 

• Build, lead and inspire a diverse and motivated volunteer team, championing volunteer recruitment and development to ensure the shop thrives. 

• Drive income and profitability by monitoring financial performance, identifying opportunities, and maximising every area of the business. 

• Deliver retail excellence through effective day-to-day operational management, ensuring compliance, efficiency and high standards across the shop. 

• Maintain and evolve the shop's distinctive, design-led proposition – translating local community trends into compelling product, merchandising and customer experience. 

• Act as an ambassador for Save the Children UK within the local community, strengthening relationships and enhancing the shop's reputation as a destination charity retailer. 

• Champion safeguarding, risk management and compliance, role modelling our values and creating a safe, inclusive environment for volunteers and customers alike. 

About you 

To be successful, it is important that you have: 

• Proven leadership experience managing staff or volunteers in a retail or customer-facing environment (fashion or charity retail experience is highly desirable). 

• A strong commercial mindset, with experience working to targets, analysing performance and adapting to drive results. 

• Excellent customer service skills and the ability to create an engaging, welcoming in-store experience. 

• Confidence using a range of IT systems, including MS Office and reporting or volunteer management platforms. 

• The ability to build and maintain positive relationships with people from diverse backgrounds, motivating and inspiring others. 

• A self-motivated, flexible and resilient approach, with the ability to work at pace in a dynamic retail environment. 

• Commitment to Save the Children's vision, mission and values. 

This role will be based on-site in the Garstang (Lancashire) shop. We're looking for someone able to work 5 days (35 hours) per week to include weekend working (the shop trades up to 7 days per week). 

What we offer you 

We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day. 

Some of the benefits you can expect include: 

• Generous Annual Leave – Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'. 
• Family Leave – Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement).
• Special Leave – Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave.
• Volunteer Leave – Up to 3 days paid leave per year to support volunteering and give back. 
• Pension & Life Assurance – Helping you plan for the future with up to 7% employer pension contributions. 
• Employee Discounts – Access thousands of deals across groceries, retail, tech, travel, fitness, and more.
• Health & Wellbeing Support – Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:

This role is based full-time in our Garstang shop.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive. 

We encourage applications from people of all backgrounds, and are especially interested in hearing from people with diverse and intersecting identities such as lived experience of poverty, people of faith, people of colour, people with disabilities, with experience of migration and/or refugee status, care-experienced people, the LGBTQIA+ community and individuals with experience living in diverse families.

We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We know that different voices working together will enable us to do our work better, improving the lives of children around the world. 

Location: Central London, hybrid (2 days per week on site)
Contract: Temporary, until December 2026
Hours: Full-time, 36 hours per week
Salary: £19.18 to £20.24 per hour (+ £2.44 to £2.57 holiday pay)
Start Date: ASAP

Prospectus is delighted to be supporting our client in the search for an Interim Communications Manager. This is an exciting opportunity for an experienced communications professional to join a purpose-driven organisation during a key period of activity. Working as part of a collaborative team, you will lead the delivery of strategic communications initiatives, develop engaging content, manage a range of projects and campaigns, and help strengthen the organisation’s profile across multiple channels.

Key Responsibilities:

• Develop and deliver integrated communications plans that support organisational objectives.
• Lead the creation of high-quality content across digital, print and internal communications channels.
• Manage communications projects and campaigns from planning through to delivery and evaluation.
• Build strong relationships with internal stakeholders, providing expert communications advice and support.
• Oversee website content and contribute to ongoing digital development initiatives.
• Support media relations activity and identify opportunities to raise organisational profile.
• Ensure brand consistency and accessibility standards are maintained across all communications outputs.
• Monitor and report on communications performance, providing insights and recommendations for improvement.
• Coordinate competing priorities across multiple projects while ensuring deadlines are met.
• Contribute to wider organisational initiatives and support cross-functional collaboration.

Key Requirements:

• Significant experience in a communications, public affairs, marketing or external affairs role.
• Proven ability to develop and deliver successful communications strategies and campaigns.
• Excellent written and verbal communication skills, with experience producing content for a variety of audiences.
• Strong stakeholder management skills and the ability to build effective working relationships at all levels.
• Experience managing multiple projects simultaneously in a fast-paced environment.
• Strong organisational skills with a high level of attention to detail.
• Understanding of digital communications, content management systems and performance reporting.
• Experience within the charity, public sector or wider not-for-profit sector would be advantageous.

CVs will be reviewed on a rolling basis so if you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we believe recruitment should be human-led and we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. While AI may be used to support our administrative process, all applications are reviewed by people and all hiring decisions are made by experienced recruiters.

Are you passionate about using your business development, marketing and fundraising skills to make a real difference? Do you have the energy and entrepreneurial flair to help our charity reach its potential?

About us

Claremont Project is an arts, mental health and wellbeing charity based in Angel, Islington, supporting mostly older adults. We support around 900 members aged from 55 to 101, many of whom face challenges with their mental or physical health, live with disabilities and first come through our doors feeling profoundly lonely and isolated. Our mission is to give people a chance to shine and to live happier, healthier and more connected lives: We nurture a welcoming and inclusive community where people in later life can flourish and feel like they matter.

We do this through:

• A vibrant programme of free and low-cost classes and activities

• Over 100 special events, concerts and parties each year

• A low-cost psychotherapy service

• A social prescription service offering personalised support to vulnerable adults

• Facilitating financial support for those in hardship

With a history stretching back to 1819, Claremont is standing at a pivotal crossroads. Our 2026-2029 strategy sets our ambition to become a financially resilient organisation: A community anchor, with a diversified business model which means we can assure our members that Claremont will always be there for them.

About the role

The Business Development and Fundraising Manager will play a crucial role in delivering a key pillar of our strategy: to build Claremont’s financial strength and sustainability.

The purpose of the role is to increase Claremont’s income from hall hire, therapy room hire, office lettings and donations, so that we can strengthen our much-loved services for vulnerable people.

By tapping into unrealised revenue streams (especially from in our large and centrally located building) the Business Development and Fundraising Officer will bolster our independence and ensure that our services are not put at risk when grants come to an end.

Key relationships:

• CEO

• Buildings and Facilities Manager

• External hirers and prospective hirers

• Tenants and prospective tenants

• Individual givers

Key Responsibilities

1. Business Development, Marketing and Promotion

• Develop and implement marketing initiatives to increase bookings for Claremont's halls and meeting rooms.

• Promote our hire spaces across online platforms (such as TagVenue and Sharesy), build new partnerships, and grow bookings through local networking and word-of-mouth.

• Improve our online presence and promotional materials by creating engaging content, including photography, video tours, signage and marketing literature.

• Support the marketing and promotion of office space rentals, responding to prospective tenant enquiries and assisting with the lettings process.

• Monitor booking trends and recommend new opportunities to maximise bookings and income.

2. Customer Engagement and Venue Hire

• Work closely with the Facilities Manager to respond promptly and professionally to enquiries about hall and room hire.

• Welcome new hirers, deliver customer inductions and support them throughout the booking process.

• Build strong relationships with regular customers, identifying opportunities to improve their experience and encourage repeat bookings.

• Help coordinate office space lettings and provide an excellent experience for prospective and existing tenants.

• Continuously review and improve the customer journey, using feedback to enhance Claremont's venue hire and lettings offer.

3. Fundraising and Individual Giving

• Work with the Head of Operations to plan and deliver fundraising events, including the Claremont Exhibits Private View, Craft Fairs and new legacy programme activities.

• Develop and administer processes for Gift Aid and individual donations, ensuring records are accurate and compliant.

• Explore innovative ways to increase individual giving, improve donor engagement and reduce barriers to giving using digital tools.

• Support the development of Claremont's legacy giving programme and wider fundraising initiatives.

4. Operational Support

• Be an active member of Claremont's small team, contributing to the smooth day-to-day running of the centre.

• Provide occasional front desk cover during staff absences, welcoming visitors and responding to enquiries.

• Assist with setting up and packing away rooms and equipment for activities and events when required.

• Support the successful delivery of centre events and activities, working flexibly to meet operational needs.

• Undertake other duties appropriate to the role that contribute to Claremont's mission and objectives.

Person Specification

With energy, passion, and entrepreneurial flair, you’ll be looking to take the next step and build your skills as in business development and fundraising professional.

Essential Criteria

Experience

• Experience of business development, marketing, sales, fundraising or customer engagement in the charity, public or commercial sector.

• Experience of promoting services or venues and achieving measurable improvements in customer engagement and income.

• Experience of providing excellent customer service and building positive relationships with a wide range of stakeholders.

• Experience of organising projects from planning through to delivery.

• Experience of using digital tools and technology to promote services or support customers.

Knowledge

• Understanding of marketing and business development principles.

• Understanding of the importance of excellent customer experience and relationship management.

• Knowledge of fundraising methods, individual giving or donor stewardship, or a willingness to develop expertise in these areas.

• Ability to use digital tools for marketing and bookings management, with knowledge of (or ability to teach themselves) Wordpress and video editing.

Skills and Abilities

• Excellent interpersonal and communication skills, with the ability to build relationships with customers, tenants, partners, donors and colleagues.

• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.

• Ability to identify opportunities to increase income and improve services.

• Strong written communication skills, with the ability to produce engaging promotional content and correspondence.

• Ability to work independently, take initiative and solve problems creatively.

• Ability to analyse information, monitor performance and make recommendations for improvement.

• Flexible and willing to contribute to the wider work of the organisation, including occasional evening or weekend events where required.

Personal Attributes

• Enthusiastic, proactive and self-motivated.

• Friendly, approachable and committed to delivering excellent customer service.

• Creative and entrepreneurial, with a willingness to generate new ideas and improve existing ways of working.

• Collaborative team player who is equally comfortable working independently.

• Adaptable and resilient, with a positive, can-do attitude.

• Committed to the values and mission of Claremont.

Desirable Criteria

Experience

• Experience of working in a charity or community organisation.

• Experience of venue hire, hospitality, property lettings or facilities management.

• Experience of fundraising, donor engagement or administering Gift Aid.

• Experience of managing partnerships or developing new business opportunities.

Knowledge

• Understanding of legacy fundraising, individual giving and Gift Aid.

• Knowledge of local community organisations, businesses and networks.

Qualifications

• A qualification in marketing, business, fundraising, communications or a related discipline; or equivalent relevant experience.

This job description is neither prescriptive nor totally inclusive of all the possible tasks or roles that are or may be expected of the post holder. The post holder may be from time to time called upon to undertake other tasks not explicitly stated here but which are consistent with the nature of the post and of Claremont’s work.

Deadline for applications: 5pm on Monday 28th September

Interviews: Thursday 8th and Friday 9th October

REPORTING TO: Director of Front-line Services

PURPOSE OF POSITION

The Quality Assurance Manager is a blended leadership role combining strategic quality assurance, performance oversight, service management and practice development.

The role is split broadly between focused on quality assurance, data-led improvement and performance oversight, and two days focused on service management, practice leadership and frontline improvement activity.

The postholder will lead the development and delivery of a strong quality assurance framework across support services, ensuring that practice, performance and service delivery are safe, effective, person-centred and aligned with contractual, regulatory and organisational standards.

Alongside this, the postholder will remain closely connected to frontline delivery through service management responsibilities and practice development leadership, particularly within Housing First and complex-needs services. This makes the role ideal for someone who enjoys combining strategic oversight, data insight, operational leadership and the development of high-quality, trauma-informed support practice.

What makes this role different

A distinctive role for someone who wants strategic influence while staying close to frontline practice. You will help shape quality, use evidence, support staff, strengthen resident outcomes and join an organisation committed to compassion, collaboration, inclusion, growth, learning and resident voice.

• Make a visible impact: use quality assurance, data and learning to drive practical improvements that strengthen services for residents and staff.

• Enjoy variety and influence work across performance oversight, service management and practice development, with scope to shape systems, standards and ways of working.

• Stay close to practice: remain connected to frontline delivery while helping embed trauma-informed, person-centred and psychologically informed approaches.

RESPONSIBILITIES & ACCOUNTABILITIES

Key Responsibilities

• Quality assurance and improvement: Lead the quality assurance function across support services, coordinating audits, quality checks, case file reviews, service reviews and improvement plans. Turn findings into practical actions that strengthen safety, consistency, resident experience, safeguarding, support planning and trauma-informed practice. Work with managers to embed learning, monitor progress and evidence improvement against internal and external standards.

• Performance oversight and reporting: Monitor performance against contractual, regulatory and organisational standards, including service outcomes, compliance requirements, safeguarding expectations and commissioner reporting. Identify risks, gaps, trends and good practice, escalating concerns and supporting corrective action where needed. Produce clear, evidence-based reports and briefings for senior leaders, governance meetings, commissioners and external stakeholders.

• Data, insight and systems: Use performance, safeguarding, complaints, incidents, resident feedback, outcomes and quality data to identify service strengths, pressures and improvement priorities. Maintain and improve reporting systems, including InForm, so information is accurate, consistent and useful. Analyse patterns, support decision-making and make practical recommendations that improve quality, accountability and resident outcomes.

• Information retrieval and STAIRs requests: Act as QA Manager lead for information retrieval relating to STAIRs requests, including triaging scope, gathering internal and contractor records, coordinating redaction and drafting responses within regulatory timeframes.

• Service and support management: Provide hands-on support management across frontline services, including Housing First improvement activity, Hope Street and St Mungo’s contracts, team rota management and the Support Manager on-call rota. Support managers and teams to manage risk, strengthen case accountability and recording, and deliver consistent, high-quality support to residents with complex needs.

• Practice development: Embed person-centred, trauma-informed and psychologically informed practice across support services. Develop practical tools, guidance, quality forums, workshops and reflective learning that help staff apply policy, improve support planning, strengthen safeguarding and promote consistent resident-centred practice.

• Resident voice and accountability: Strengthen resident engagement, feedback and involvement so resident experience informs service design, quality assurance, learning and improvement.

• People management and collaboration: Line manage agreed roles, including the Impact Specialist and Resident Engagement Specialist, supporting clear objectives, accountability, development and collaborative working across services.

• General duties: Attend key directorate, management, planning, quality and performance meetings; work flexibly across organisational priorities; and undertake other reasonable duties within the scope of the role.

PERSON SPECIFICATION

Assessment will be through application, interview and, where relevant, a practical assessment

Quality assurance: Experience delivering quality frameworks, audits, case file reviews, standards and improvement plans that strengthen safe, consistent, person-centred and trauma-informed practice. Able to lead improvement activity, influence managers and turn findings into sustained service change.

Performance and reporting: Able to monitor contractual, regulatory and organisational standards; identify risks, gaps, trends and good practice; and produce clear reports for leaders, governance forums and commissioners.

Data, insight and systems: Strong analytical skills and confidence using performance, safeguarding, complaints, incidents, outcomes and resident feedback data to identify patterns, support decisions and improve services. Experience using resident feedback, consultation or involvement activity to inform quality assurance, service design and improvement, including through InForm or similar systems.

Information governance: Understands confidentiality, record handling and information governance. Able to triage STAIRs requests, gather internal/contractor records, support redaction and draft timely responses.

Support management and practice: Experience supporting people experiencing homelessness or rough sleeping with complex needs. Able to support managers, manage risk, strengthen recording and embed person-centred, trauma-informed, psychologically informed and anti-discriminatory practice.

Safeguarding and risk: Sound knowledge of adult safeguarding, risk assessment, MARAC processes and safe information sharing with vulnerable adults.

Communication and values: Strong written, verbal and facilitation skills; collaborative, organised, accurate and resilient, with commitment to compassion, collaboration, inclusion and growth.

Appointment is subject to DBS check and right to work in the UK