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Top job
Citizens Advice Manchester, Manchester (On-site)
£48,852 per year
Lead operational excellence across the organisation - driving strategic performance, service quality and regulatory compliance
Posted 6 days ago
Gaddum, Manchester (On-site)
£24,900 per year
Providing outreach and support sessions, and delivering groups and events for carers and other partners across Salford.
Posted 5 days ago
Guy's and St Thomas' Foundation, London (Hybrid)
£33,000 - £36,000 per year
Posted 1 week ago

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Closing tomorrow
SSAFA, Remote
Up to £38,000 plus company car
We're looking for a proactive self-starter to sit within a high-performing team working to raise awareness of SSAFA’s support in SW
Posted 5 days ago
Closing in 7 days
Barnardos, Harlow, Essex (Hybrid)
£28,687 - £37,860 FTE (£23,259 - £30,697 pro rata)
Posted 6 days ago
Alder Hey Children's Charity, Liverpool (Hybrid)
£26,848 - £31,439 per year
Philanthropy Assistant role supporting events, donor visits, mailings, research and CRM admin at Alder Hey Children’s Charity.
Posted 1 day ago Apply Now
Closing in 3 days
English+, Norwich, Norfolk (Hybrid)
£20,280-25,000 (FTE £40,560-50,000)
Posted 3 weeks ago
National Youth Agency, Remote
£40,000 - £47,380 per annum, dependent on experience and qualifications
Posted 1 day ago
Closing in 7 days
MS Society UK, N4, London (Hybrid)
Starting from £45,226 per annum, plus excellent benefits
Posted 6 days ago
Age UK Kensington & Chelsea, London (On-site)
£28,000 - £29,288.92 per year
Reception and Office Coordinator
Posted 4 days ago Apply Now
Young Ealing Foundation, Ealing (Hybrid)
£29,120 - £33,280 per year
Posted 1 week ago Apply Now
Closing in 7 days
THINK Recruitment, High Wycombe (Hybrid)
£47,315 - £60,456 per year
Posted 1 week ago Apply Now
Page 28 of 73
Manchester, Greater Manchester (On-site)
£48,852 per year
Full-time
Permanent
Job description

At Citizens Advice Manchester, our clients are at the heart of everything we do.

We're a forward-thinking, ambitious organisation delivering high-quality, multi-channel advice to some of Manchester's most vulnerable communities. If you're a collaborative, values-driven leader who wants to make a real difference, this is an opportunity to shape the future of our frontline services.

Working closely with the Chief Operating Officer, you'll lead operational excellence across the organisation - driving strategic performance, service quality, regulatory compliance, continuous improvement, and an inclusive, high-performing culture. You'll oversee quality assurance, safeguarding, complaints, incident management, and operational performance while developing and empowering our Operational Managers to deliver outstanding services.

We're looking for an experienced operational leader with a proven track record of leading frontline or public-facing services. You'll be data-driven, commercially aware, and confident using performance insight to improve services, manage risk, and influence decision-making. You'll bring experience of quality and compliance frameworks, strong stakeholder management skills, and a genuine commitment to equity, diversity and inclusion. Experience within the advice or not-for-profit sector is desirable, alongside a strong commitment to the values and principles of the Citizens Advice service.

Joining CAM offers an opportunity to directly influence the quality of support provided to our clients. We value all our people and can offer a supportive, responsible culture within a charity setting that is committed to social justice.

The role attracts an attractive remuneration package with excellent terms including: 

  • Flexible 37.5 hour (hybrid) working week in a City Centre location 
  • Pension Scheme, Life Assurance Cycle to Work Scheme 
  • Corporate Cash Plan (Medicash) and Employee Assistance Programme with 24/7 telephone support service for you and your immediate family
  • Generous holiday entitlement starting at 25 days per year (in addition to bank holidays) and rising with long service to a maximum of 30

The Job Pack containing full information about the role and our service can be downloaded from our website. 

Organisation
Citizens Advice Manchester View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 08 July 2026
Closing date: 22 July 2026 at 23:30
Tags: Advice / Information, Advocacy, Governance / Management