Crm volunteer jobs

Can you help us?

We’re seeking a proactive and highly organised individual to lead the delivery and quality assurance of our national specialty training programme in Community Sexual and Reproductive Healthcare (CSRH). As Training Programme Lead, you’ll play a central role in supporting CSRH trainees, upholding curriculum standards, and ensuring compliance with the regulatory requirements of the General Medical Council (GMC). You’ll also guide doctors pursuing specialist registration through alternative routes, such as the GMC’s Portfolio Pathway, ensuring these processes are fair, transparent, and effective. Acting as the key liaison between trainees, educators, regulators, and other stakeholders across the UK, you’ll help shape the future workforce in this vital area of healthcare. If you’re passionate about education, thrive in a collaborative environment, and are committed to continuous improvement, we’d love to hear from you.

Battersea has entered an exciting phase of innovation and transformation as we embark on the second year of our new five-year strategy. With increased investment in income generation, we are strengthening our team to drive the growth necessary to achieve our organisational goals. We are now recruiting for two Philanthropy Manager opportunities to support this growth: a full time permanent position, and an 3 year fixed-term role focused on New Business. Both roles sit within the Philanthropy, Partnerships & Commercial (PPC) team, made up of Philanthropy & Trusts, Corporate Partnerships & Commercial, Special Events & Stewardship, and Fundraising Operations.

The focus of the Philanthropy & Trusts team is to build a solid base of support through excellent stewardship of existing trusts and major donors alongside cultivation of new prospects, reached through prospect research and the networks of senior volunteers.

The key purpose of the permanent Philanthropy Manager position is to meet both financial and strategic KPIs in order ensure the long-term health of the Philanthropy pipeline. They will do this by personally managing a portfolio of key individual relationships as well as line-managing the Philanthropy Officer to deliver against their targets. This role, together with Battersea’s other Philanthropy Managers, will also work closely with senior leadership, senior volunteers and other individuals to open up networks and introduce new major donors to Battersea.

The fixed-term Philanthropy Manager position is is a new role working within Battersea’s Philanthropy & Trusts team to seek and secure new income as part of a £4-6million pound capital fundraising appeal over the next 3 years. One of the key pillars of Battersea’s current strategy is to ensure that we continue to provide expert care for all the dogs and cats that come through our gates. One of the ways in which we do this is by investing in our facilities to ensure that they continue to meet the changing needs of the animals we care for. Our new capital fundraising appeal will help to achieve that aim. The key purpose of this Philanthropy Manager (New Business) is to meet both financial and strategic KPIs, by cultivating a pipeline of new major donor prospects to secure significant donations for this capital campaign.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym membership and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 10th February 2026
Interview Date(s): Interviews will be taking place on a rolling basis. Early applications are encouraged, as the role will be closed once filled.

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

For full details on the role, please download the recruitment pack. Please specify in your application which of the two opportunities you would like to be considered for.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Contract: 9months Fixed Term Contract - (Maternity Leave Cover)

You’ll be joining a team dedicated to raising vital year-round income and making Crisis supporters feel valued and inspired. This role will support the delivery of our Legacy Programme, as we continue to grow this source of sustainable income and inspire more supporters with this unique way of giving.

About the role

Legacies sit at the heart of our new Brand, Marketing and Fundraising Strategy as one of our highest-priority income streams. As Individual Giving Executive, you’ll play a key role in delivering a programme of stewardship, marketing and acquisition that has driven significant growth in recent years.

As we continue to utilise and test new channels and audiences, you’ll be using creativity and innovation to develop campaigns and communications to inspire people with this way of giving. By collaborating with colleagues from across the organisation and our trusted partners, you’ll be bold in delivering an impactful stewardship programme that nurtures our supporters’ consideration. You’ll take an equitable approach in sharing stories of people experiencing homelessness, to deepen our supporters’ engagement and bring them closer to our mission.

About you

We’re looking for an organised project-manager and ideally someone with experience of delivering communications to a mass audience and/or digital acquisition. You’ll be an excellent communicator, online and in print, and be comfortable having tactful conversations with our supporters.

As this role is temporary maternity cover, we’re looking for someone who can hit the ground running and get involved with multiple projects straight away. To be successful in this role you will:

• be an effective project-manager, adept at engaging and influencing stakeholders and fostering collaboration to achieve objectives
• enjoy thinking creatively and using storytelling to bring complex issues to life
• be confident in your communication skills, whether writing persuasively for a specific audience or talking 1:1 with a supporter of Crisis
• be comfortable using digital platforms and technology and working with data to improve outcomes
• take an organised and proactive approach to managing your workload and balancing different priorities
• be a solutions-focused problem solver and ready to adapt to a changing environment

Previous experience in direct marketing or stewardship is essential, ideally within a fundraising or legacy context. Most of all we’re looking for a candidate who’s passionate about ending homelessness and can play an active role in a busy, diverse and dynamic team.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 8th February 2026 at 23:59

Interviews will take place week commencing 16th February 2026, online via MS Teams

Interview process: Competency based interview.

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

FINANCE MANAGER

SALARY:

£31,099 per annum (S01-24) (£38,875.20 FTE)

HOURS:

28 hours per week (part-time)

CONTRACT:

Fixed 2 Years 8 months Contract (extension subject to funding)

LOCATION:

Manchester office: Kath Locke Centre, 123 Moss Lane East, M15 5DD)

ACCOUNTABLE TO:

Chief Executive Officer

MAIN CONTACTS:

CSUK Treasurer

CSUK staff

CSUK Volunteers

Suppliers and Contractors

External stakeholders

About Us

Can-Survive UK (CSUK) is a Manchester-based cancer support charity dedicated to providing culturally appropriate services for individuals and families affected by cancer, with a particular focus on African Caribbean and other diverse communities.

We understand that cancer affects everyone differently, and we’re passionate about delivering tailored emotional, practical, and social support to help people live well through and beyond cancer. Our small, dedicated team works closely with local partners, volunteers, and community members to reduce inequalities in cancer awareness, treatment, and survivorship. You will be joining our team at an exciting time of growth.  For more information visit website 

 About You

We’re looking for someone with:

• A recognised accounting qualification (AAT, ACCA, CIMA, or equivalent) or substantial relevant experience

• Knowledge and experience of QuickBooks and familiar with charity SORP

• Proven experience in financial management, ideally within a charity or not-for-profit setting

• Strong understanding of charity accounting principles, fund reporting, and budgeting

• Excellent attention to detail and the ability to communicate financial information clearly to non-finance colleagues

• A proactive, flexible, and collaborative approach

• A genuine commitment to the mission and values of Can-Survive UK

About the role
We are seeking a committed and experienced Finance Manager to join our team on a part-time basis. This pivotal role will oversee the charity’s financial management, ensuring robust financial systems, accurate reporting, and compliance with charity and funding regulations.

Working closely with the CEO and Board of Trustees, you’ll help shape the financial direction of the organisation, support strategic decision-making, and strengthen the sustainability of our services as we continue to grow.

This position is funded for 2 years and 8 months in the first instance, with potential for extension subject to future funding — offering an exciting opportunity to make a meaningful contribution to a community-based organisation with strong values and a growing profile.

Key Responsibilities

• Oversee all aspects of day-to-day financial management and reporting

• Prepare management accounts, budgets, and cash flow forecasts

• Support project and grant reporting, ensuring compliance with funder requirements

• Maintain accurate financial records and ensure timely reconciliations

• Advise the CEO and Trustees on financial planning, risks, and performance

• Oversee payroll, pensions, and statutory submissions

• Liaise with external auditors and manage the year-end process

• Develop and improve financial policies, systems, and controls

• Staff management

We offer

· Flexible working (subject to the needs of the organisation)

· 25 days annual leave (pro-rata) exclusive of bank holidays

· Birthday leave (after 12 months of continuous service)

· Pension scheme (3% match contribution)

· Training and development opportunities

· Free car parking

Work Related Circumstances:

· Work in accordance with all CSUK policies, procedures, and guidelines

· Work in accordance with all relevant legislation such as health and safety in the workplace, equality legislation

· Undergo supervision with the Chief Executive Officer

· Through supervision, to identify training needs and take development opportunities offered through the organisation

· To work flexibly, there may be evening and weekend meetings for which time off in Lieu will be given

· You must have the right to live and work in the UK

· Post is subject to a DBS Check

· There will be some travel for occasional for external meetings and visits to other CSUK project delivery sites.

 

The above duties are not intended to be an exhaustive list, but an indication of the requirements of the post.  The duties within this may be varied from time to time to reflect the changing needs of the organisation and its services.                                                                                                                                                                                                                                                                                                                                                                             

How to Apply

If you’re passionate about using your financial skills to make a positive impact and would like to contribute to the growth of a valued community organisation, we’d love to hear from you.

Full Advert and Job Description and Personal Specification available via this link Work with us - Can Survive

Applications will be reviewed on a rolling basis until the position is filled.

AI generated applications will not be considered.

If you do not receive a response within a week of submitting your application, you have not been selected for an interview.

 

Start Date

TBC subject to notice period

SOS Children’s Villages exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. Working around the world, we focus on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based Supporter Care Officer to provide high quality supporter care to all of our Individual Giving (IG) supporter types.

• Acting as a reliable first point of contact
• Handling queries and tasks efficiently
• Maintaining accurate records
• Improving and streamlining processes
• Collaborating with colleagues to achieve results. 

If you are self-motivated, with excellent communication skills and good attention to detail, looking for a key role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description, essential postholder criteria, and person specification and submit a copy of your CV and a covering letter.

The deadline for applications is Sunday 1st February, 11.59 pm UK time. Applications will be review as they arrive.

Location: Hybrid - at least one day per week is required in our Cambridge office (CB2 1AB). Occasional travel to Cambridge or London will be required for meetings or collaborating with colleagues. 

Please note: The post-holder is required to reside in the UK at reasonable travel distance to attend the office weekly. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

The Kids Network, London’s award-winning mentoring charity for children aged 8-11, is looking for a Community Fundraising Officer to join our small, successful fundraising team.

· Contract: Permanent, full time (35 hours)

· Salary: £28,000 p/a

· Location: London-based

· Some evening and weekend work may be required, which can be claimed as TOIL

· Reporting to Fundraising and Development Lead

Application open: Mon 19th Jan – Sun 15th Feb 

We will be holding first round calls on the week commencing Monday 16th February, with the second round interviews taking place 19th-20th February. 

ABOUT THE ROLE

The Kids Network are seeking a Community Fundraising Officer to join our small, successful team to help take our community fundraising to the next level, as we grow to deliver life-changing mentoring for more Little Londoners. This role will oversee our growing Community Fundraising programme, building on the processes, engagement and successes we’ve nurtured over two years, keeping our wonderful supporters motivated, committed and happy, while increasing the income they raise.

As our Community Fundraising Officer, you will be the first point of contact for supporters taking on challenge events and raising money for TKN in the community. You will ensure our different supporters have a fantastic experience at every step, and feel committed to supporting the charity’s work and furthering our impact for Little Londoners. Working closely with our two other fundraisers, you will learn about all aspects of fundraising, and support the team with maintaining meticulous records, delivering strong supporter stewardship, and writing lower-level funding applications and reports.

This role supports The Kids Network by securing the income and public support required to deliver and scale our transformative mentoring programme.

BENEFITS

· Flexible working arrangements (mostly working from home, with 1-2 days a week in the office)

· 25 days annual leave entitlement, plus additional day awarded each year (up to five years)

· Option to swap bank holidays for other religious holidays

· Birthdays off

· Two Mental Health “Me Days”

· Volunteering time to mentor with The Kids Network

· Personal development budget

· Team socials

· Working in a value-led organisation, where we share the impact we have on children every day

KEY RESPONSIBILITIES

COMMUNITY AND INDIVIDUAL GIVING FUNDRAISING

· Oversee onboarding and stewardship journeys for event fundraisers

· Recruit and support people fundraising in their community (schools, businesses, faith groups, etc)

· Maintain our Community Fundraising platforms and keep event listings up-to-date

· Maintain meticulous donation and supporter records on Salesforce and liaise with Finance team

· Oversee administration and stewardship for Friends of TKN supporters club, and developing offer for committed supporters

TRUST FUNDRAISING

· Collate information for, proofread and write lower level funding applications and reports

· Maintain supporter records on Salesforce (reporting schedules, receipting and recognition)

· Support team with researching and identifying Trust prospects

GENERAL

· Work closely with our Marketing Team to deliver consistent, persuasive fundraising messages in our social media posts and newsletters, as well as maintain up-to-date website content

· Maintain our Case For Support, ensuring it’s up-to-date and compelling to attract partners and donors

· Support general stewardship with supporters, funders and corporate partners

ABOUT YOU

We are looking for a motivated, personable, confident communicator who is passionate telling stories and keeping our supporters engaged to join our small but mighty team. To be successful, you will be organised, detail-focused, creative, and proactive.

PERSONAL SPECIFICATION

· Passionate about making society more just, protecting children’s futures, and the power of mentoring

· Exceptional written, verbal and presentation skills, able to tell a story and inspire supporters

· Excellent interpersonal skills, confident building relationships with different supporters

· Strong organisational skills, following processes and managing competing deadlines

· Excellent administration skills, able to keep meticulous records with an eye for detail

· Strong research skills

· A creative thinker who has ideas and is keen to share them

· Self-motivated, pro-active and confident finding solutions

· Excellent IT skills and proficient using email and Microsoft Office suite

DESIRABLE

· Experience of fundraising

· Experience using Salesforce CRM

· Experience working hybrid

To apply please send your CV and a cover letter, no more than two pages about why you are right for this role and why you want to join The Kids Network. Due to the size of the team, we are unfortunately unable to respond to every application.

SAFEGUARDING COMMITMENT

The Kids Network is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. The successful applicant will be required to go through our safer recruitment processes, including an enhanced DBS check.

EQUITY COMMITMENT

The Kids Network values diversity and inclusion and we have worked to create an application process that is as accessible as possible, however we recognise that there is more we can do especially for applicants who are minoritised in society, have specific accessibility needs and/or experience discrimination. If this is the case we are both happy to discuss better ways to support your candidacy and make this application process as equitable as possible for you.

We are a diverse organisation and welcome everyone, but it is important to note that the intersections of your identity will not increase or affect the amount of labour you are asked to do. If you wish to draw on your own lived experiences that will be both encouraged and supported but it is not nor ever will be a prerequisite of this role. Find out more about our commitment to anti-oppression on our website.

Summary
This is an exciting and varied opportunity to join The Fore and play a vital role across both our partnerships and programme teams. You’ll help coordinate key events across different stakeholders, including our corporate partners, the charities we fund, skilled volunteers who offer professional expertise to our charities, and our consultants who support organisations through the application process. Alongside this, you will help bring our work to life by drafting content and supporting the team in planning and publishing posts for our social media and beyond. You’ll also work closely with the Programmes Team to support our grant making processes, helping us to keep things running smoothly throughout our grant funding rounds.

The role is perfect for a friendly, proactive and enthusiastic individual looking to learn more about social impact and charitable giving. You’ll bring excellent communication skills, strong attention to detail and great organisation to help keep activities and projects on track. With opportunities to support events, social media and comms, and partnership and programme activity, no two days will be the same.

Key responsibilities

Event & Comms Coordination

• Support the end-to-end coordination of online and in-person events, e.g. setting up online meetings, booking in-person venues, sending invites, collecting feedback. These events include:
  • Skills-based volunteering events that connect the charities we fund with professionals who offer their expertise to help organisations grow.
  • Our Funders Collective events that bring funders together to exchange ideas and explore how funding can drive deeper impact.
  • Showcases aimed to connect the charities we have backed with funders, think tanks and other stakeholders.
• Provide on-hand support to ensure events run smoothly.
• Manage the communications calendar and make sure social media posts are drafted and reviewed on time.

Programmes

• Assist with the smooth delivery of our funding rounds, e.g. updating our CRM (Salesforce), sharing updates with our team of consultants, reviewing feedback provided to grant applicants, coordinating with our Finance Team on grant payments.
• Help the Programme Team with the management of our peer learning and workshops programme, giving charities the skills they need to thrive.
• Support the Programme Team with ad-hoc data collection for impact analysis and reporting.

Organisation-wide support

• Maintain accurate records and ensure our database and task management tools are kept up to date to help the team stay organised.
• Provide flexible administrative support to The Fore team across all areas of work and other projects as required.
• Provide additional administrative or operational support when required, including limited cover for the info and pro bono mailboxes during  periods of leave.

Candidate profile

• Enthusiastic, hardworking and friendly with a proactive, ‘can do’ attitude.
• Highly organised, with an ability to prioritise a varied and busy workload to meet deadlines.
• Someone who takes initiative and can work independently with a small, agile team.
• Diligent with excellent attention to detail.
• A great communicator with excellent interpersonal skills.
• Passionate about social change and building a career in the social impact sector.
• Proficient in the use of Microsoft Office.

No previous knowledge or experience of the charity sector is required but we’re particularly
keen to talk to people who...

• Have experience in event planning and coordination and really enjoyed it, or are keen to build skills in this area and feel you would be good at it.
• Understand why what our funded charities are doing is so important – this might be because you benefited from an amazing charity sports  programme when you were at school, or because you care about climate change and want to see more green community projects flourish.

What we offer

• The ability to work from home (if you like) on Wednesdays and Fridays.
• 25 days leave, rising by 1 day for each year of service up to a total of 30 days, plus bank holidays and an additional 4 days during our Christmas closure.
• Additional benefits include: 3 volunteering days per year and cycle to work scheme.

Corporate Partnerships Manager

City Year UK is seeking an experienced and motivated Corporate Partnerships Manager to drive new business and nurture existing corporate relationships.

Join a youth and education charity which empowers diverse 18 to 25-year-olds to tackle educational inequality through a year of full-time volunteering in schools. As mentors, tutors and role models in schools, our volunteers support children who are furthest away from opportunity in the UK.

Position: Corporate Partnerships Manager (internally known as Development Manager)

Location: Remote (with travel to London)

Hours: Part-time, 4 days per week (28 hours per week)

Salary: £40,000 pro rata (£32,000 for 80% part-time role)

Duration: Permanent

Closing Date: 12th February

Interviews: 17th/18th February

The Role

This role is central to building a strong, sustainable income pipeline and increasing support for our programmes.

You will:

· Identify, cultivate, and secure new corporate partnerships to grow income and impact.

· Manage and develop a portfolio of corporate accounts, strengthening relationships and maximising financial and in-kind support.

· Collaborate with the Senior Leadership Team to develop and implement a strategic fundraising approach that increases income, improves renewal rates, and generates a robust pipeline of new partners.

· Represent City Year UK at external events, meetings, and conferences to promote our mission and build partnerships.

· Contribute to research, proposal development, and cross-team projects to support organisational objectives.

Main areas of responsibility include new business development, account management and external engagement and profile raising.

About You

We are looking for someone with experience in corporate account management and business development.

You will also have experience of:

· Securing new corporate partnerships and managing existing accounts.

· Working with senior stakeholders, including trustees, CEOs, or senior executives.

· Preparing and delivering compelling proposals, presentations, and reports.

· Managing a portfolio of corporate partners to maximise financial and in-kind support.

· Using CRM or fundraising databases like Salesforce to manage pipelines, record interactions, and report on partnership progress.

Please apply by uploading your CV and cover letter (two pages preferred) demonstrating your suitable experience, knowledge, skills and abilities. Due to the high volume of CVs received, the charity can only respond back to the successful candidates.

Employee Benefits

As an organisation, particular emphasis is placed on fairness, well-being, and inclusion and offer a range of benefits for staff, including:

· Great holiday entitlement

· Training including degree-level qualifications

· Pension scheme enrolment starts at 4% as standard, and employee contributions are matched up to 5%

· Free eye tests and £20 off glasses

· Interest-free travel season ticket loans and bike loans under the “Cycle to Work Scheme”

· Interest-free Loans to assist employees with welfare or financial hardship

· 2 days per year to pursue volunteering opportunities and 2 days per year to support wellbeing

· Regular all staff wellbeing sessions with external wellbeing experts

· Reservist friendly employer - Bronze award

· Laptop and mobile phone

Other areas of experience may include Corporate Partnerships, Corporate Partnerships Manager, Corporate Partnerships Officer, Corporate Partnerships Development Officer, Corporate Partnerships Development Manager, Fundraising, Fundraiser, Fundraising Manager.

Please note this role is being advertised by NFP People on behalf of our client.

We’re looking for a Community Fundraising Manager to join our ambitious Public Fundraising team, this is an new role within our Individual Giving Team. 

You’ll have experience inspiring fundraising groups, delivering mass in-aid of fundraising products, and motivating volunteers and individuals to fundraise on our behalf. You’ll build strong internal and external relationships, use audience insight and sector trends to develop in-aid of fundraising initiatives and deliver an impactful suite of community-led products. You’ll also have experience delivering in-memory products at scale and developing digital stewardship journeys and activations. 

In delivering the Community Fundraising programme, you’ll bring expertise in digital marketing, strategic thinking, and mass audience engagement. You’ll share our ambition to drive growth through fundraising products and activations, working closely with colleagues across the charity to maximise donor lifetime value. 

You’ll be someone who can effectively collaborate with internal and external stakeholders to champion the role Public Fundraising plays. You’ll enjoy monitoring donor trends, being data-led, and testing and learning across all Community Fundraising income streams. 

This role involves travel and overnight stays when required. 

What it's like to work here

We have dedicated and skilled people across all our teams. In Fundraising, we’re ambitious—there is so much more we want to achieve to support our cause. 

You’ll be working in a newly formed team with the Head of Individual Giving. You’ll be building a new income stream from the ground up, drawing on learnings from existing streams and identifying opportunities to grow and develop the programme to meet our exciting fundraising goals. 

Your contractual location will be our head office in Swindon, and you’ll be expected to attend the office. However, there is flexibility on where you work at other times. You will be required to work at a National Trust location for 40–60% of your working week. This will be discussed further at interview. 

What you'll be doing

This role presents an exciting opportunity for someone passionate about inspiring donors, fundraising groups, and volunteers. You’ll play a key role in developing this new income stream with internal partners, organisation wide. 

You’ll manage all areas of Community Fundraising, including supporter groups, in-aid of fundraising, and in-memory giving. You’ll identify levers to inspire donors, raise more money for critical conservation work, and create exceptional donor experiences. You’ll think across the lifetime of a donor’s relationship with us and collaborate with other teams to engage donors where they are. 

Who we're looking for

Applications from redeployees are assessed against the minimum criteria for the role.  In your application, please provide details of how you meet the minimum criteria below: 

• Experience developing mass fundraising strategies and growing six-figure-plus community fundraising income streams, including mass in-aid of asks, in-memory giving, and supporter groups.

• Strong project management experience, including using data, sector trends, and audience insight to develop marketing campaigns, compelling fundraising propositions, stewardship journeys, and lifetime value plans, with a view to connecting with diverse communities.

• Experience building strong relationships with external agencies and internal stakeholders (including supporter groups, volunteers, properties, and in-memory supporters) while ensuring an audience-first approach and championing Community Fundraising.

• Knowledge of six-figure-plus Community Fundraising product life cycles and experience delivering mass-scale fundraising budgets, including monitoring CPA, ROI, KPIs, and retention rates.

• Experience developing and implementing lifetime value journeys integrated with wider charity communications, including knowledge of donor motivations and segmentation, storytelling, and effectively communicating the charity’s mission and impact. 

Additional criteria for all other applicants:

• Knowledge of GDPR, fundraising compliance and ethical standards 

• Experience of using CRM and Data systems to support data-driven decision making 

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme 

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

The Supporter Connection and Engagement Officer plays a key role in developing and deepening relationships with supporters through personal engagement, particularly via phone and email. This role helps to inspire generosity, communicate impact, and ensure every supporter feels valued and connected to Church Army’s mission. The work that the Supporter Engagement and Connection Officer does directly enables our frontline work to happen.

A place to create moments that matter

Salary: FTE £30,878 per annum, pro rata (£16.97 per hour)
Location: Peterborough - fully onsite during training, moving to hybrid afterwards.
Contract: 12-month fixed term, part-time (17.5 hours per week).
Hours: 4–4.5 hours per day across 4 days (must include Monday), between 8am and 6pm, Monday–Friday.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven’t gone as expected and helping turn difficult moments into positive outcomes.

You’ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported.

You’ll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You’ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach.

By following our policies and using your insight to spot learning opportunities, you’ll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won’t just resolve complaints - it will help shape better services for the future.

If you’re empathetic, organised, a strong communicator and passionate about providing great customer experiences, we’d love to hear from you.

Salary

The spot salary for the Complaints Resolution Partner post is £15,439 per annum (FTE £30,878  per annum) for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

About you

• You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman.
• You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially.
• As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes.
• Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis.
• Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.

Because this isn’t just a workplace – it’s a place to belong.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc.

REF-226 378

Our Second Home (OSH) is a youth movement supporting young people from refugee and migrant backgrounds to build community, develop leadership skills, and flourish into adulthood. Every year, thousands of young people arrive in the UK seeking safety. We believe in their potential and work alongside them to help them thrive.

We run residential programmes that often begin this journey, alongside a nationally certified Leadership Training Programme and regular Youth Hubs in London and Bristol offering year-round community and support.

We are now recruiting a Bristol Community Coordinator to lead and grow our Bristol Hub – a welcoming weekly space where young people connect, learn and lead.

Our Values

• Young People at the Centre – Their creativity and determination guide everything we do

• Acting With, Not For – OSH is built by staff, volunteers and participants together

• Leadership – We create opportunities for young people to step up and grow

• Freedom and Acceptance – We build open, respectful and lasting relationships

Key Responsibilities (Full details in attached Job Description)

Hub Leadership & Delivery

• Lead the safe and effective delivery of OSH Hub sessions year-round

• Plan, deliver and review sessions independently, shaped by OSH’s values and young people’s interests

• Manage referrals and onboarding, ensuring inclusion and accessibility

• Plan engaging hub content, including coordinating external partners

• Act as a consistent youth leader, managing day-to-day delivery and supporting wider projects

• Develop new activities in line with agreed strategy and budgets

Youth Leadership & Volunteers

• Support progression into OSH’s leadership training programmes

• Create meaningful leadership opportunities for young people

• Support local volunteers, including rota coordination, training and wellbeing

Partnerships & Community

• Build and maintain relationships with local partners, referrers and facilitators

• Represent OSH in local youth and refugee networks

• Ensure smooth pathways between the Hub and other OSH programmes

Safeguarding, Systems & National Contribution

• Take responsibility for safeguarding and risk assessments across all hub activity

• Track attendance and engagement using OSH’s CRM (Beacon)

• Handle petty cash and participant reimbursements responsibly

• Identify and respond promptly to safeguarding concerns

• Take part in OSH events, including evenings, weekends and residentials (2–5 nights)

• Contribute stories and reflections for communications and fundraising

• Share learning and best practice with colleagues across the organisation

Signposting & Advocacy

• Build supportive relationships with participants and provide appropriate ad hoc support

• Signpost young people to specialist services where needed (e.g. legal, housing, education, wellbeing)

Person Specification

• Experience planning and facilitating inclusive youth sessions, ideally with marginalised young people and those with lived experience of the asylum system

• Strong understanding of trauma-informed, participatory youth work

• Confidence in safeguarding, risk assessment and participant welfare

• Excellent communication skills in cross-cultural settings

• Ability to build trust, motivate young people and foster belonging

• Strong organisational and administrative skills; able to work independently

• Confident using digital tools (e.g. Google Workspace, CRMs)

• Understanding of the UK asylum context

• Commitment to OSH’s mission and values

Your Application

We welcome applicants of all backgrounds and particularly encourage candidates from global majority communities and those with lived experience of seeking asylum.

You may use AI tools to support clarity, but we value personal insight, motivation and a genuine connection to Our Second Home.

If you care about our mission and are excited by this role, we encourage you to apply – even if you don’t meet every requirement.

We’re looking for a Supporter Care Executive to join our team

Salary:  £28,390

Base: Central Edinburgh/hybrid

Hours: Full time and permanent.  35 hours a week (9am-5pm Monday to Friday, with a one-hour lunch break). The office is open 8am - 7pm daily and our hybrid working policy requires all full-time employees to work at least two days a week in the Edinburgh office. 

Benefits: 10% employer pension contribution; private medical insurance; employee assistance programme and counselling service; enhanced maternity/paternity/adoption pay; enhanced sick pay; 31 days’ paid holiday/year plus four paid winter public holidays; 2-weeks’ fully remote working/year; three days’ paid carer leave/year; death in service benefit; cycle to work and travel season ticket schemes.

To support the Team’s work-life balance, we work a nine-day fortnight where the charity is closed every second Friday.  

About the role and why we need you

This is more than a customer service role. As part of our sector-leading Supporter Care Team, you’ll be building meaningful relationships with extraordinary people, our supporters, known as Curestarters. Through warm, honest and respectful communication, whether you’re speaking on the phone, replying to an email or writing a letter, you can take pride in making supporters feel valued and connected to Worldwide Cancer Research.

We are looking for someone who is organised, has great attention to detail while being comfortable juggling a variety of tasks, knowing that strong administration is just as important as meaningful conversations. You’re motivated by doing things well, enjoy supporting fundraising activity, and understand that every interaction is an opportunity to strengthen loyalty and trust.

This role also includes administration of gifts supporters leave in their Wills; these tasks need to be handled with care and sensitivity. Prior experience in this area is not required, and full training will be provided.

As the first point of contact for Worldwide Cancer Research, you’ll be a positive ambassador for our Curestarters and our mission. You share our values and are motivated by the chance to play your part in starting new cancer cures.

About the Orpheus Centre

The Orpheus Centre is a specialist college that promotes personal development through the arts for young disabled adults. Our work is underpinned by our core values of being joyful, bold, inclusive, resilient and determined, and we are passionate about creating meaningful opportunities that change lives.

The role

We are looking for an enthusiastic and creative Individual Giving Officer (including Digital) to help grow and develop our Individual Giving and Legacy income streams.

You will plan, deliver and evaluate inspiring fundraising activity, build long‑term relationships with supporters, and provide excellent donor stewardship. This is an exciting opportunity to play a key role in shaping how supporters engage with — and feel connected to — the Orpheus Centre.

Salary: £27,000 – £30,000 per annum (depending on experience)
Location:  Godstone, Surrey
Hours: Full-time, 35 hours per week (52 weeks per year) Flexible, hybrid and part‑time working options available
Reports to: Deputy Head of Fundraising

 Key responsibilities 

• Plan and deliver engaging individual giving digitalappeals across multiple channels
• Develop and manage regular giving and donor stewardship journeys to increase loyalty and lifetime value
• Lead on all aspects of legacy fundraising, including promoting gifts in wills and administering legacy cases
• Build strong relationships with supporters, case studies and internal stakeholders
• Develop and nurture a mid‑value donor programme, working closely with senior fundraising colleagues
• Create new and innovative channels of giving, including In Memory and Celebration Giving
• Manage individual giving and legacy budgets and track performance
• Use Salesforce CRM to manage data, analyse performance and produce reports
• Ensure Gift Aid claims are accurate and processed in a timely manner 

About you 

You will be an organised and confident fundraiser with a passion for building relationships and telling compelling stories.

You will have:

• At least 3 years’ experience delivering fundraising or supporter‑focused projects
• Experience of using databases/CRMs and Microsoft Office (Word and Excel)
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage a varied workload
• High levels of accuracy and attention to detail
• An understanding of fundraising regulations, including Gift Aid and GDPR 

Desirable:

• Experience in individual giving and/or legacy fundraising
• Experience using Salesforce
• Experience of digital or direct marketing, copywriting or donor communications 

Why work with us? 

• A supportive and values‑driven working environment where your ideas matter
• Flexible and hybrid working opportunities
• Be part of a passionate team that celebrates creativity and makes a tangible impact on young disabled people’s lives
• Opportunities for professional development and training

Join us in making a lasting difference in the lives of young disabled people through the power of the arts. 

Safeguarding and Equality 

Orpheus is committed to safeguarding and promoting the welfare of young people. All posts are subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references. This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

As part of our safer recruitment process and in line with Keeping Children Safe in Education 2025, online searches may be undertaken as part of due diligence.

We are an equal opportunities employer and welcome applications from all sections of the community.

In order to be considered you must be eligible to work in the UK.

The Orpheus Centre is proud to be a disability confident employer.

We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for interview. 

As a Disability Confident Employer, we are: 

• Challenging attitudes towards disability
• Increasing understanding of disability
• Removing barriers to disabled people and those with long-term health conditions
• Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration

No agencies please.